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Primary care is where healthcare either works or quietly breaks, and Dr. Harry Albers helps us say the uncomfortable parts out loud. We talk about the emotional reality of managing chronic disease without instant wins, and the operational reality that burns physicians down: EMR documentation, inbox overload, prior authorizations, and the steady creep of uncompensated work after hours. When you stack that on top of low reimbursement and high overhead, it's no mystery why so many primary care physicians feel trapped in a system that rewards speed over relationships. We also dig into the RVU treadmill and what it does to quality, continuity, and professional confidence. If primary care can't get paid for time spent on prevention, lifestyle change, and complex decision-making, the incentives push referrals and volume. That has downstream effects for patients who struggle to see their own doctor, get routed to urgent care, or wait months to see a specialist. Access becomes the product, not just the outcome. From there, we explore concierge medicine and what “high-touch” care really means, including Dr. Albers' move into MD Squared and why a small patient panel can restore the core promise of primary care: access, advocacy, and a clinician who actually knows you. We don't ignore the hard question either, whether concierge and direct primary care models can scale during a national primary care shortage. We close with concrete advice for young doctors, health systems considering employment models, and patients who want to choose a PCP wisely, plus where AI in healthcare may reduce administrative burden soon. If you found this helpful, subscribe, share the show with a friend, and leave a review so more people can find these conversations. What's the biggest barrier you've faced getting timely primary care?Support the showEngage the conversation on Substack at The Common Bridge!
Has your clinic adopted AI for documentation yet? If not (or if so!) check out this episode to learn about how it can transform your time and allow you to do your job unfettered. Hosts Erin Gallardo, PT, DPT, NCS and Claire McLean, PT, DPT, NCS interview Sparky instructor Jamie Haines, PT, DScPT, NCS about how AI-powered documentation is transforming her life in the clinic, and how without it she would not have returned to the clinic after being in academia. Neuro physical therapists have long struggled to balance hands-on care with time-consuming paperwork. In this conversation, Jamie, a PT of over 30 years, who would not call herself "techy" shares how using an AI scribe layered onto her EMR has been a true game changer after returning to full-time clinical work. By wearing a microphone and letting the system transcribe and organize her notes, Jamie can stay fully present with patients, capture richer and more accurate subjectives, and generate skilled, compliant documentation in just a few minutes. Over time, the AI learns her common tests, goals, and language, even translating lay terms into professional wording and clearly articulating clinical decision-making. While some clinicians are initially hesitant to learn a new system, Jamie's experience highlights how AI can reduce burnout, improve audit readiness, and finally let therapists do what they do best—focus on creative, high-quality care—without being buried by documentation. You'll get tips for teaching it how to write things the way you want and what to do if your administrators are reluctant to get it for your clinic. Let us know which system you're using and whether or not you love it! Send us a DM @neurocollaborative on IG
High reliability organizations (HROs) reduce patient harm through frontline input, shared accountability, and collaboration in high-stakes clinical settings. Anand Iyer, M.D., associate chief medical officer, explains how he helped UAB meet HRO principles via a multidisciplinary titration task force focused on ICU medication safety. Learn how frontline feedback, simulation testing, EMR enhancements, and shared mental models helped reduce variability.
In this episode of the Healthy Wealthy & Smart Podcast, Dr. Karen Litzy, PT, DPT, welcomes Dr. Minal Patel and Brijraj Bhuptani of Spry Therapeutics. We explore how AI is transforming clinical workflows, documentation, and patient care in physical therapy. We cut through the hype to understand what responsible AI integration really means for clinicians and practice owners. Key topics The origins of Spry and the real-world problems AI aims to solve in healthcare How AI-powered documentation like Spry's Scribe tool works in practice The importance of transparency, data security, and reliability in healthcare AI Balancing customization and standardization with AI tools The role of AI in addressing clinician burnout and administrative burden Future pathways: AI's potential to standardize workflows while respecting individual practice styles Practical steps for clinicians and practice owners to start exploring AI in their clinics Evolving perceptions of AI's impact on human interaction and empathy in therapy Timestamps 00:00 - Introduction to AI in clinics and why it matters 02:16 - The story behind Spry's inception and industry pain points 04:44 - How COVID accelerated the need for smarter workflows 09:11 - Overcoming practice ownership inertia toward new technology 12:06 - The role of AI-powered documentation and clinician workflows 18:15 - How Spry's AI listens and transcribes in real-time during therapy 24:09 - Protecting note integrity and avoiding homogenized documentation 27:51 - The impact of admin overload on clinician burnout and patient trust 36:17 - Building trust in AI with transparency and data access 40:48 - The future of AI: opportunities and responsibilities for practice owners 43:20 - Responsible AI and industry responsibility for ethical tech deployment 47:40 - Clarifying probabilistic AI and ensuring reliable clinical outputs 48:43 - Lightning round: quick takes on practice management and AI mindset 55:09 - How to connect with the experts and learn more about Spry Resources & Links Spry Brij Bhutani - LinkedIn Dr Minal Patel - LinkedIn AI-powered documentation in healthcare: a look at Spry's approach More About Dr. Patel: Dr. Minal Patel PT, DPT, OCS is a seasoned Physical Therapist with over 17 years of clinical and non-clinical expertise. She has held pivotal roles within rehab organizations including leadership and innovation for both in-person and digital services. Dr. Patel holds a Doctor of Physical Therapy from Midwestern University, and is an Orthopedic Certified Specialist. As Director of Clinical Solutions at SPRY, Dr. Patel leads the development and implementation of innovative care strategies that bridge the gap between clinical excellence and operational efficiency. With a deep background in physical therapy and healthcare operations, Dr. Patel brings a clinician-first perspective to building solutions that streamline workflows, optimize patient outcomes, and enhance revenue cycle performance. At SPRY, Dr. Patel works closely with product, engineering, and customer success teams to ensure the platform supports the real-world needs of outpatient therapy practices. Their work focuses on translating clinical insight into scalable technology—empowering providers to deliver high-quality care while navigating complex payer and compliance environments. Prior to joining SPRY, Dr. Patel held leadership roles in multi-site rehab networks and has been instrumental in driving clinical innovation, EMR optimization, and value-based care initiatives. She is passionate about elevating the role of therapists in the broader healthcare ecosystem through data-driven, patient-centered tools. More About Brijraj: Brijraj (Vaghani) Bhuptani is co-founder and chief executive officer of SPRY Therapeutics, Inc., inventor of rehab therapy's first fully integrated, AI-powered EMR. As CEO, Brij drives company and product strategy as he leads the organization in the commercialization of rehab therapy's only AI-first software platform. Before SPRY, Brij co-founded and served as chief executive officer of Birds Eye Systems, the creator of major mass transit platform Ridlr. This enterprise was acquired by Ola, one of the world's largest ride-hailing companies, where Brij then served as chief technology officer. Prior to Birds Eye Systems, Brij applied his engineering background to solving some of the most pressing technology concerns facing large media and wireless firms, including Qualcomm and Sears India. For more information on SPRY, visit www.sprypt.com, and follow the company on LinkedIn Jane Sponsorship Information: Book a one-on-one demo here Mention the code LITZY1MO for a free month Follow Dr. Karen Litzy on Social Media: Karen's Instagram Karen's LinkedIn Subscribe to Healthy, Wealthy & Smart: YouTube Website Apple Podcast Spotify SoundCloud Stitcher iHeart Radio
SummaryIn this episode of The Compliance Guy, Sean Weiss and Terry Fletcher discuss various compliance issues related to audits, medical necessity, and the importance of thorough documentation in healthcare. They engage in a role play to illustrate common pitfalls in audits, emphasizing the need for physicians to conduct appropriate examinations and maintain accurate records. The conversation also touches on the impact of electronic medical records (EMR) and artificial intelligence (AI) on healthcare practices, highlighting the risks of relying on outdated or incorrect information. The episode concludes with a call for healthcare providers to take responsibility for their documentation and patient care.TakeawaysAudits often reveal common sense oversights in healthcare practices.Physicians must understand the difference between hospital-based and private practice standards.Medical necessity is crucial for justifying patient evaluations and management services.Technicalities in documentation should not overshadow clinical responsibilities.Inaccurate or outdated information in EMRs can lead to significant risks in patient care.Providers should not rely on loopholes in guidelines to justify their actions.The importance of a medically appropriate history and examination cannot be overstated.Documentation should reflect current patient status, not historical data.AI and EMR systems can exacerbate existing documentation issues if not managed properly.Healthcare providers must prioritize accuracy and thoroughness in patient evaluations.
"Favorite Things" is back! In this episode of ASCP Esty Talk, Ella and Maggie share the treatment-room staples they're currently loving. From multitasking skin care and collagen-supporting formulas to pro-level devices and regenerative innovations, they break down what's working, why it stands out, and how it can elevate both services and at-home routines. Plus, you'll have a chance to win some of their favorite things. ASCP Esty Talk with hosts Ella Cressman and Maggie Staszcuk Produced by Associated Skin Care Professionals (ASCP) for licensed estheticians, ASCP Esty Talk is a weekly podcast, hosted by licensed estheticians, Ella Cressman, ASCP Skin Deep Magazine contributor, and Maggie Staszcuk, ASCP Program Director. We see your passion, innovation, and hard work and are here to support you by providing a platform for networking, advocacy, camaraderie, and education. We aim to inspire you to ask the right questions, find your motivation, and give you the courage to have the professional skin care career you desire. Product Links: Dermaflash Website: Dermaflash Products: Dermaflash Cool & Dermaflash Pro Viktoria DeAnn Website: Viktoria DeAnn Products: Pepti Eye Serum & VIO Hydra Firm Eye Cream FarmHouse Fresh Website: FarmHouse Fresh Product: Full Moon Dip IMAGE Website: IMAGE Product: Vol.U.Lift Pevonia Website: Pevonia Product: Phyto-gel Cleanser Osmosis Website: Osmosis (TriFusion Skin Ritual) About Ella Cressman: Ella Cressman is a licensed esthetician, certified organic formulator, and business owner with more than 20 years of experience in corrective skin care. Known as an "ingredient junkie" and industry cheerleader, she empowers professionals to think beyond products and develop a deeper understanding of skin function and formulation. In addition to her practice, Cressman is the founder of the HHP Collective, a practitioner-led community focused on strengthening clinical reasoning and advancing professional growth within the esthetics industry. Connect with Ella Cressman: Website: www.hhpcollective.com LinkedIn: linkedin.com/in/ella-cressman-62aa46a About Maggie Staszcuk: Maggie Staszcuk serves as the Program Director for ASCP and is the cohost of ASCP Esty Talk podcast. With over 18 years' experience in the esthetics industry, her diverse background includes roles in spa management, spa and med-spa services, and esthetics education. Since becoming a licensed esthetician in 2006, she carries a range of certifications in basic and advanced esthetics. Maggie is dedicated to equipping estheticians with the knowledge and resources they need to thrive in their careers. Connect with Maggie Staszcuk: P: 800.789.0411 EXT 1636 E: MStaszcuk@ascpskincare.com About our Sponsors: Massage Envy is a national franchisor and does not independently own or operate any of the Massage Envy franchised locations nationwide. The Massage Envy franchise network, through its franchise locations, is the leading provider of massage services. Founded in 2002, Massage Envy now has approximately 1,100 franchise locations in 49 states that have together delivered more than 200 million massages and skin care services. Website: www.massageenvy.com/careers/career-areas/esthetician Facebook: @MassageEnvyCareers LinkedIn: @MassageEnvy TiZO Mineral Sunscreens set the standard for aesthetic elegance with tinted and non-tinted formulas for use on virtually all skin types and tones. Our name reflects our commitment: TIZO = Titanium dioxide + Zinc Oxides. All TiZO products are reef-friendly and 100% free of chemical sunscreens, dyes, fragrances, gluten, phthalates, and parabens. TiZO Photoceutical Skincare is the perfect partner to our sunscreens in the fight against photoaging. These silky, elegant products address tone, texture and hydration while helping to prevent further damage. From our flagship TiZO3 Primer/Sunscreen SPF 40 to our gentle Ultra Zinc formulations to our NEW Advanced Vitamin C+E Serum with Bakuchiol, TIZO has the ideal selection of products to Protect, Repair, and Revitalize skin. Website: https://tizoskin.com/ Facebook: @tizoskin Pinterest: @tizoskin Instagram: @tizoskin YouTube: @tizoskin GlossGenius Gaps in your schedule. Clients who don't rebook. Tight margins. High payment processing fees. Sound familiar? When you're running your own practice, you don't have time to figure out where you could be making more money. Especially when you're stitching together booking, payments, and a clunky EMR that only makes things harder. That's why we love GlossGenius — the business management platform that does the work for you. It fills your calendar, rebooks clients automatically, upsells high-margin services, and has the lowest flat-rate payment processing fees. Plus, all the HIPAA-compliant tools you need for charting, consents, and client records — without the admin chaos. GlossGenius grows your revenue and handles the busywork, so you can focus on your clients. Use code ESTY at GlossGenius.com for 50% off your first two months of their Gold or Platinum plan. GlossGenius. More Growth. Less Busywork. Visit https://glossgenius.com/ascp for more details. About Associated Skin Care Professionals (ASCP): Associated Skin Care Professionals (ASCP) is the nation's largest association for skin care professionals and your ONLY all-inclusive source for professional liability insurance, education, community, and career support. For estheticians at every stage of the journey, ASCP is your essential partner. Get in touch with us today if you have any questions or would like to join and become an ASCP member. Connect with ASCP: Website: www.ascpskincare.com Email: getconnected@ascpskincare.com Phone: 800-789-0411 Facebook: facebook.com/ASCPskincare Instagram: @ascpskincare
Send us Fan MailHospice has always been about people, but the future of hospice will increasingly be shaped by data—and that shift is both exciting and unsettling.In Part Two of The Future of Hospice: How HOPE Will Transform Reimbursement & Care, Raianne Melton and Andrea Hale unpack how the HOPE tool could redefine hospice reimbursement, value-based care, and quality measurement across CMS, Medicare Advantage, and health systems. The conversation explores where hospice measurement may be heading—from symptom impact scoring and burdensome discharges to acuity tracking, HUV utilization, and the growing importance of consistent documentation and actionable clinical data.The episode also focuses on what hospice leaders can do now to prepare: improving point-of-care documentation, simplifying EMR workflows, leveraging real-time analytics, and exploring AI-powered ambient listening to reduce clinician burden while preserving compassionate care. Ultimately, this conversation is about helping hospice organizations prove their value with measurable outcomes while staying true to the mission that defines hospice care.This episode offers practical insights for hospice executives, nonprofit healthcare leaders, clinicians, and anyone navigating the evolving landscape of end-of-life care.Guest:Andrea Hale, CEO of Valley Hospice Raianne Melton, Director of Clinical Services of Professional Services for AxxessHost:Chris Comeaux, President / CEO of TELEIOS and author of The Anatomy of LeadershipThe Anatomy of Leadership podcast explores the art and science of leadership through candid, insightful conversations with thought leaders, innovators, and change-makers from a variety of industries. Hosted by Chris Comeaux, each episode dives into the mindsets, habits, and strategies that empower leaders to thrive in complex, fast-changing environments. With topics ranging from organizational culture and emotional intelligence to navigating disruption and inspiring teams, the show blends real-world stories with practical takeaways. The goal is simple yet ambitious: to equip leaders at every level with the tools, perspectives, and inspiration they need to lead with vision, empathy, and impact.https://www.teleioscn.org/anatomy-of-leadership
Hospice has always been about people, but the future of hospice will increasingly be shaped by data—and that shift is both exciting and unsettling.In Part Two of The Future of Hospice: How HOPE Will Transform Reimbursement & Care, Raianne Melton and Andrea Hale unpack how the HOPE tool could redefine hospice reimbursement, value-based care, and quality measurement across CMS, Medicare Advantage, and health systems. The conversation explores where hospice measurement may be heading—from symptom impact scoring and burdensome discharges to acuity tracking, HUV utilization, and the growing importance of consistent documentation and actionable clinical data.The episode also focuses on what hospice leaders can do now to prepare: improving point-of-care documentation, simplifying EMR workflows, leveraging real-time analytics, and exploring AI-powered ambient listening to reduce clinician burden while preserving compassionate care. Ultimately, this conversation is about helping hospice organizations prove their value with measurable outcomes while staying true to the mission that defines hospice care.This episode offers practical insights for hospice executives, nonprofit healthcare leaders, clinicians, and anyone navigating the evolving landscape of end-of-life care.Guest:Andrea Hale, CEO of Valley Hospice Raianne Melton, Director of Clinical Services of Professional Services for AxxessHost:Chris Comeaux, President / CEO of TELEIOS and author of The Anatomy of LeadershipTeleios Collaborative Network / https://www.teleioscn.org/tcntalkspodcast
Tim Elliott is the CEO of Navvis, a value-based enablement company that works with health systems, health plans, physician groups, and employers to drive performance under value-based agreements. Navvis takes a cross-continuum view of care — supporting patients before, during, and after the physician visit — and operates across the full spectrum of payment models, from full-risk MA and MSSP ACOs to bundled payments, TEAMS, and CJR. Tim's core conviction is that physicians are the linchpin of any sustainable change in value-based care, and that the "last mile" of transformation is change management — not technology. Navvis doesn't show up with a blank piece of paper or a mandatory platform; they bring a point of view on what world-class looks like and engage physicians in the refinement and rollout.We discuss:What AI consistently misses in value-based care — and why "human in the loop" needs to be on steroids in healthcare, not just a check on the modelHow to recognize when a health system is rolling tools out faster than clinicians can absorb them — and why bottom-up physician demand is reshaping the AI rollout playbookThe real difference between a care model physicians co-designed and one that was handed to them — and how Navvis approaches refinement vs. a blank-paper exerciseWhat surprises health systems most when they move into real downside risk for the first time — the misalignment between contract incentives and operational behaviorWhy "two standards of care" is the wrong frame for value-based vs. fee-for-service patients — and what the EMR needs to recognize at the point of encounterThe alignment problem at the executive and physician level that quietly kills downside-risk contracts before the year is outThe lesson Tim hopes the industry finally learns 20 years from now — why the 3-5% of patients driving 60-80% of cost are the unfinished work of this eraWho Navvis is built for, and why their model is to optimize existing technology rather than force a 12-to-18-month rip-and-replace— Brought to you by: Sage Growth Partners — Value-focused strategy and marketing for growth-driven healthcare organizations. — Where to find Jared: • X: https://x.com/jaredstaylor • LinkedIn: https://www.linkedin.com/in/jaredstaylor/
Curious if your EMR frustrations could actually lead to a new career path? This episode might spark something unexpected. In this episode, I'm joined by Dr. Jonathan Komar, a physician who turned his curiosity about improving electronic medical records into a dynamic career in clinical informatics. What started as building templates and optimizing workflows in his own practice evolved into consulting, leadership, and system-wide impact across multiple clinics. Dr. Komar shares how physicians can explore informatics without leaving clinical work, the wide range of roles available, and why your frustrations with inefficient systems might actually be pointing you toward an exciting new direction. In this episode we're talking about: What clinical informatics is and the many directions it can take How to recognize early signs that informatics might be a good fit Simple ways to get involved, including becoming a "super user" How to build experience and credibility without formal certification Different career paths including consulting, training, and product development Opportunities to earn income through side gigs and part-time roles Why physician input is critical in shaping the future of healthcare technology Links for this episode: Dr. Jonathan Komar - LinkedIn Profile Episode #55: How About a Job Improving the EMR? Episode #65: Opportunities in Digital Health – Catch the Wave Episode #88: Find a New Career Direction by Solving a Problem Episode #129: Healthcare Informatics 101: Exciting Roles for Physicians in a Growing Field LinkedIn for Physicians Course - If you'd like to learn how to customize your LinkedIn profile to make it stand out to recruiters, this course walks you through all the steps with short, actionable videos and cheat sheets for each lesson. This course takes the guesswork out of using LinkedIn! Plus Earn up to 3 Category 1 CME credits ⭐ If you would like a sneak peek inside either the course before enrolling or have any questions, just email us at team@doctorscrossing.com. We're happy to give you a closer look. You can find the show notes for this episode and more information by clicking here: www.doctorscrossing.com/episode247 Thank you for listening!
What if your new patient visit didn't start with a 200-page ER record dump, scattered portal logins, and a patient saying "I think mom had some kind of cancer"? In this episode of My DPC Story, Dr. Maryal Concepcion sits down with Anna Smith, RN, MPH, CEO of Vivid Vault Health Solutions, to talk about a patient-owned, multi-generational health navigation platform built to strengthen the physician-patient relationship, not replace it.Anna shares her realization that healthcare collects massive amounts of data but rarely puts it in patients' hands in a way they can actually use. That moment became Vivid Vault, a bootstrapped, non-VC, non-PE-funded platform designed to help families consolidate records across generations so DPC physicians can finally practice with the comprehensive, portable patient story we've always needed. Big Trees MD is an early adopter, and Dr. Concepcion walks through exactly why.If you want to give your patients a comprehensive, portable, patient-owned record system without adding another six-figure EMR to your stack, book a leadership call at vividvaulthealth.org or email together@vividvaulthealth.org. Download the Vivid Vault app in the Apple Store starting April 22. If this episode moved you, leave a five-star review on Apple Podcasts.What You'll LearnWhy fragmented records cost DPC physicians time, accuracy, and patient retention. How Vivid Vault works as a health navigator, not a new EMR or added workflow. Why multi-generational, family-linked records matter, and how permissions, proxies, and minors are handled. How PROMIS assessments give physicians insight between visits. How wearable data (Apple Health, Oura, WHOOP, Garmin, Dexcom soon) is timestamped and clinically usable. Why patient-owned data is non-negotiable and what happens if a patient leaves your practice or the platform. How LLM-assisted review surfaces what matters in a 200-page ER packet without replacing clinical judgment. Why B2C with a DPC practice discount keeps the financial burden off clinics.About Our GuestAnna Smith, RN, MPH, is the CEO and founder of Vivid Vault Health Solutions, a Colorado-based, bootstrapped health navigation platform. Her background spans bedside nursing, public health, medical records administration in cardiology, and patient advocacy. She is a mother of three and builds alongside a leadership team whose lived experience, including parenting a heart transplant recipient, shapes every design decision.ResourcesFind the Vivid Vault app in the Apple App store today!Website: vividvaulthealth.org (scroll to bottom right and click "Schedule with Leadership") Email: together@vividvaulthealth.org Connect with My DPC StoryStart Here page for every stage of your DPC journey: mydpcstory.comSupport the showGET your FREE MONTHLY BUSINESS TOOL DOWNLOADBecome A My DPC Story PATREON MEMBER! SPONSOR THE PODMy DPC Story VOICEMAIL! DPC SWAG!FACEBOOK * INSTAGRAM * LinkedIn * TWITTER * TIKTOK * YouTube
Being the driver of the appointment is about shifting from simply performing services to intentionally guiding the client experience with confidence, clarity, and presence. In this episode of ASCP Esty Talk, Maggie and Ella are joined by guest Claudia Wyatt, an "enthusiasm igniter" and "self-doubt eraser", to explore what it means to lead the appointment, elevate client interactions, and take ownership of the treatment room experience. ASCP Esty Talk with hosts Ella Cressman and Maggie Staszcuk Produced by Associated Skin Care Professionals (ASCP) for licensed estheticians, ASCP Esty Talk is a weekly podcast, hosted by licensed estheticians, Ella Cressman, ASCP Skin Deep Magazine contributor, and Maggie Staszcuk, ASCP Program Director. We see your passion, innovation, and hard work and are here to support you by providing a platform for networking, advocacy, camaraderie, and education. We aim to inspire you to ask the right questions, find your motivation, and give you the courage to have the professional skin care career you desire. About Claudia Wyatt: Claudia Wyatt is a confidence and leadership coach, international speaker, and founder of Claudia Wyatt Coaching LLC. With over 25 years in the spa industry, she began as a makeup artist and esthetician and advanced into executive leadership, becoming a pioneer in esthetics education in her region. Claudia now helps individuals and teams overcome self-doubt, communicate with confidence, and lead with purpose through her signature Walkabout Method™. Her work is rooted in real industry experience and personal resilience, bringing authenticity and energy to every stage. Recognized as a top leadership coach in 2025, she is passionate about empowering others to trust themselves, step into their voice, and create meaningful impact. Connect with Claudia: Website: claudiawyatt.com About Ella Cressman: Ella Cressman is a licensed esthetician, certified organic formulator, and business owner with more than 20 years of experience in corrective skin care. Known as an "ingredient junkie" and industry cheerleader, she empowers professionals to think beyond products and develop a deeper understanding of skin function and formulation. In addition to her practice, Cressman is the founder of the HHP Collective, a practitioner-led community focused on strengthening clinical reasoning and advancing professional growth within the esthetics industry. Connect with Ella Cressman: Website: www.hhpcollective.com LinkedIn: linkedin.com/in/ella-cressman-62aa46a About Maggie Staszcuk: Maggie Staszcuk serves as the Program Director for ASCP and is the cohost of ASCP Esty Talk podcast. With over 18 years' experience in the esthetics industry, her diverse background includes roles in spa management, spa and med-spa services, and esthetics education. Since becoming a licensed esthetician in 2006, she carries a range of certifications in basic and advanced esthetics. Maggie is dedicated to equipping estheticians with the knowledge and resources they need to thrive in their careers. Connect with Maggie Staszcuk: P: 800.789.0411 EXT 1636 E: MStaszcuk@ascpskincare.com About our Sponsors: Massage Envy is a national franchisor and does not independently own or operate any of the Massage Envy franchised locations nationwide. The Massage Envy franchise network, through its franchise locations, is the leading provider of massage services. Founded in 2002, Massage Envy now has approximately 1,100 franchise locations in 49 states that have together delivered more than 200 million massages and skin care services. Website: www.massageenvy.com/careers/career-areas/esthetician Facebook: @MassageEnvyCareers LinkedIn: @MassageEnvy TiZO Mineral Sunscreens set the standard for aesthetic elegance with tinted and non-tinted formulas for use on virtually all skin types and tones. Our name reflects our commitment: TIZO = Titanium dioxide + Zinc Oxides. All TiZO products are reef-friendly and 100% free of chemical sunscreens, dyes, fragrances, gluten, phthalates, and parabens. TiZO Photoceutical Skincare is the perfect partner to our sunscreens in the fight against photoaging. These silky, elegant products address tone, texture and hydration while helping to prevent further damage. From our flagship TiZO3 Primer/Sunscreen SPF 40 to our gentle Ultra Zinc formulations to our NEW Advanced Vitamin C+E Serum with Bakuchiol, TIZO has the ideal selection of products to Protect, Repair, and Revitalize skin. Website: https://tizoskin.com/ Facebook: @tizoskin Pinterest: @tizoskin Instagram: @tizoskin YouTube: @tizoskin GlossGenius Gaps in your schedule. Clients who don't rebook. Tight margins. High payment processing fees. Sound familiar? When you're running your own practice, you don't have time to figure out where you could be making more money. Especially when you're stitching together booking, payments, and a clunky EMR that only makes things harder. That's why we love GlossGenius — the business management platform that does the work for you. It fills your calendar, rebooks clients automatically, upsells high-margin services, and has the lowest flat-rate payment processing fees. Plus, all the HIPAA-compliant tools you need for charting, consents, and client records — without the admin chaos. GlossGenius grows your revenue and handles the busywork, so you can focus on your clients. Use code ESTY at GlossGenius.com for 50% off your first two months of their Gold or Platinum plan. GlossGenius. More Growth. Less Busywork. Visit glossgenius.com/ascp for more details. About Associated Skin Care Professionals (ASCP): Associated Skin Care Professionals (ASCP) is the nation's largest association for skin care professionals and your ONLY all-inclusive source for professional liability insurance, education, community, and career support. For estheticians at every stage of the journey, ASCP is your essential partner. Get in touch with us today if you have any questions or would like to join and become an ASCP member. Connect with ASCP: Website: www.ascpskincare.com Email: getconnected@ascpskincare.com Phone: 800-789-0411 Facebook: facebook.com/ASCPskincare Instagram: @ascpskincare
Big news in sunscreen regulation: For the first time since 1999, the US is seeing a new active ingredient approved, BEMT (Bemotrizinol), signaling an important shift in how sunscreens are formulated. In this episode of ASCP Esty Talk, Maggie and Ella discuss what FDA regulation of OTC sunscreens means, why new UV filters are significant, and how these changes impact both formulation and client education in the treatment room. ASCP Esty Talk with hosts Ella Cressman and Maggie Staszcuk Produced by Associated Skin Care Professionals (ASCP) for licensed estheticians, ASCP Esty Talk is a weekly podcast, hosted by licensed estheticians, Ella Cressman, ASCP Skin Deep Magazine contributor, and Maggie Staszcuk, ASCP Program Director. We see your passion, innovation, and hard work and are here to support you by providing a platform for networking, advocacy, camaraderie, and education. We aim to inspire you to ask the right questions, find your motivation, and give you the courage to have the professional skin care career you desire. About Ella Cressman: Ella Cressman is a licensed esthetician, certified organic formulator, and business owner with more than 20 years of experience in corrective skin care. Known as an "ingredient junkie" and industry cheerleader, she empowers professionals to think beyond products and develop a deeper understanding of skin function and formulation. In addition to her practice, Cressman is the founder of the HHP Collective, a practitioner-led community focused on strengthening clinical reasoning and advancing professional growth within the esthetics industry. Connect with Ella Cressman: Website: www.hhpcollective.com LinkedIn: linkedin.com/in/ella-cressman-62aa46a About Maggie Staszcuk: Maggie Staszcuk serves as the Program Director for ASCP and is the cohost of ASCP Esty Talk podcast. With over 18 years' experience in the esthetics industry, her diverse background includes roles in spa management, spa and med-spa services, and esthetics education. Since becoming a licensed esthetician in 2006, she carries a range of certifications in basic and advanced esthetics. Maggie is dedicated to equipping estheticians with the knowledge and resources they need to thrive in their careers. Connect with Maggie Staszcuk: P: 800.789.0411 EXT 1636 E: MStaszcuk@ascpskincare.com About our Sponsors: Massage Envy is a national franchisor and does not independently own or operate any of the Massage Envy franchised locations nationwide. The Massage Envy franchise network, through its franchise locations, is the leading provider of massage services. Founded in 2002, Massage Envy now has approximately 1,100 franchise locations in 49 states that have together delivered more than 200 million massages and skin care services. Website: www.massageenvy.com/careers/career-areas/esthetician Facebook: @MassageEnvyCareers LinkedIn: @MassageEnvy TiZO Mineral Sunscreens set the standard for aesthetic elegance with tinted and non-tinted formulas for use on virtually all skin types and tones. Our name reflects our commitment: TIZO = Titanium dioxide + Zinc Oxides. All TiZO products are reef-friendly and 100% free of chemical sunscreens, dyes, fragrances, gluten, phthalates, and parabens. TiZO Photoceutical Skincare is the perfect partner to our sunscreens in the fight against photoaging. These silky, elegant products address tone, texture and hydration while helping to prevent further damage. From our flagship TiZO3 Primer/Sunscreen SPF 40 to our gentle Ultra Zinc formulations to our NEW Advanced Vitamin C+E Serum with Bakuchiol, TIZO has the ideal selection of products to Protect, Repair, and Revitalize skin. Website: https://tizoskin.com/ Facebook: @tizoskin Pinterest: @tizoskin Instagram: @tizoskin YouTube: @tizoskin GlossGenius Gaps in your schedule. Clients who don't rebook. Tight margins. High payment processing fees. Sound familiar? When you're running your own practice, you don't have time to figure out where you could be making more money. Especially when you're stitching together booking, payments, and a clunky EMR that only makes things harder. That's why we love GlossGenius — the business management platform that does the work for you. It fills your calendar, rebooks clients automatically, upsells high-margin services, and has the lowest flat-rate payment processing fees. Plus, all the HIPAA-compliant tools you need for charting, consents, and client records — without the admin chaos. GlossGenius grows your revenue and handles the busywork, so you can focus on your clients. Use code ESTY at GlossGenius.com for 50% off your first two months of their Gold or Platinum plan. GlossGenius. More Growth. Less Busywork. Visit https://glossgenius.com/ for more details. About Associated Skin Care Professionals (ASCP): Associated Skin Care Professionals (ASCP) is the nation's largest association for skin care professionals and your ONLY all-inclusive source for professional liability insurance, education, community, and career support. For estheticians at every stage of the journey, ASCP is your essential partner. Get in touch with us today if you have any questions or would like to join and become an ASCP member. Connect with ASCP: Website: www.ascpskincare.com Email: getconnected@ascpskincare.com Phone: 800-789-0411 Facebook: facebook.com/ASCPskincare Instagram: @ascpskincare
Send us Fan MailWe talk with Arlene Gillis about how prosthetics and orthotics education is evolving and what it takes to train clinicians who can thrive in modern practice. We dig into hands-on fabrication, residency redesign, and the workforce pipeline that clinics need to keep patient care strong. • Arlene's path into prosthetics and orthotics through patient translation and a life-changing fitting • How becoming an educator requires a new skill set beyond clinical training • What the move to master's level O&P education changes for standards, scope, and credibility • Why hands-on fabrication time still matters even in digital and 3D printing workflows • Traditional residency versus embedded residency and how mentorship can continue after graduation • Who today's O&P students are and how goals shift by background and generation • Work-life balance, debt pressure, and why some young clinicians leave for higher-paying roles • Business skills employers want most including coding, front office process, and cost awareness • Digital workflow training including scanning, CAD, carvers, 3D printers, and EMR exposure • Care extenders as a clinic model to improve access, speed, and workforce capacity Special thanks to Advanced 3D for sponsoring this episode.Support the show
Prior authorization is now a bot‑to‑bot conversation waiting to happen. The only thing missing is the interoperability standard.In this episode of Tech It to the Limit, former co-host Sarah Harper returns as the show's first guest in its bold new format, making the case for going analog in a hyper connected world. She explores how the constant presence of screens, notifications, and digital noise has quietly become a wellness problem, not just for patients, but for caregivers and designers alike. Drawing from her own life audit, her kids' tin can phone, and the growing cultural backlash against smartphones, she argues that the health tech industry must design for unplugging just as intentionally as it designs for engagement. The conversation challenges builders and clinicians to ask a harder question: is the technology we're adding actually improving lives, or just adding to the noise?Then, recorded live at HLTH in Los Angeles, Elliott sits down with Dr. Anil Jain, Chief Innovation Officer at Innovaccer, for a candid conversation on what autonomous healthcare actually looks like in practice. Drawing from his time at IBM Watson Health and years leading large scale health system transformation, Dr. Jain unpacks why AI for the sake of AI has never been the right message, how data quality remains the unglamorous prerequisite to everything, and why the EMR rollout is a cautionary tale worth revisiting. He also shares what Innovaccer is building right now, from AI powered heart failure management to prior authorization automation, and makes the case that AI orchestration is the next great interoperability challenge.Tune in to hear why the future of health technology may depend equally on knowing when to unplug and when to automate, and why both require the same thing: designing with real people at the center..In this episode:[00:00] Introduction[01:21] Welcoming back Sarah Harper[03:55] Going analog in a digital world[07:02] Analog trends in pop culture[20:00] Sponsored skit: Parent Trap AI[22:34] Introducing Dr. Anil Jain[27:57] The importance of data quality in AI[33:51] Designing empathy into AI[36:22] The vision for autonomous healthcare[43:45] Innovator's real-world solutions[47:03] The future of prior authorization[49:50] Advice for digital health founders[51:01] Episode wrap-up Resources:Tech It To The Limit PodcastWebsite Apple PodcastSarah HarperLinkedIn -https://www.linkedin.com/in/sarahbethharperDr. Anil JainLinkedIn -https://www.linkedin.com/in/aniljainmd/Innovaccer: https://innovaccer.com/Elliott WilsonLinkedIn - https://www.linkedin.com/in/matthewelliottwilson
The skin doesn't just need hydration and protection—it needs energy to repair, regulate, and function optimally. At the center of that energy system is NAD+ (nicotinamide adenine dinucleotide), a coenzyme essential for cellular metabolism, which naturally declines with age and stress. In this episode of ASCP Esty Talk, Maggie and Ella explore NAD+, its role in skin energy and repair, and how niacinamide supports NAD+ production, connecting cellular function to visible skin health. ASCP Esty Talk with hosts Ella Cressman and Maggie Staszcuk Produced by Associated Skin Care Professionals (ASCP) for licensed estheticians, ASCP Esty Talk is a weekly podcast, hosted by licensed estheticians, Ella Cressman, ASCP Skin Deep Magazine contributor, and Maggie Staszcuk, ASCP Program Director. We see your passion, innovation, and hard work and are here to support you by providing a platform for networking, advocacy, camaraderie, and education. We aim to inspire you to ask the right questions, find your motivation, and give you the courage to have the professional skin care career you desire. About Ella Cressman: Ella Cressman is a licensed esthetician, certified organic formulator, and business owner with more than 20 years of experience in corrective skin care. Known as an "ingredient junkie" and industry cheerleader, she empowers professionals to think beyond products and develop a deeper understanding of skin function and formulation. In addition to her practice, Cressman is the founder of the HHP Collective, a practitioner-led community focused on strengthening clinical reasoning and advancing professional growth within the esthetics industry. Connect with Ella Cressman: Website: www.hhpcollective.com LinkedIn: linkedin.com/in/ella-cressman-62aa46a About Maggie Staszcuk: Maggie Staszcuk serves as the Program Director for ASCP and is the cohost of ASCP Esty Talk podcast. With over 18 years' experience in the esthetics industry, her diverse background includes roles in spa management, spa and med-spa services, and esthetics education. Since becoming a licensed esthetician in 2006, she carries a range of certifications in basic and advanced esthetics. Maggie is dedicated to equipping estheticians with the knowledge and resources they need to thrive in their careers. Connect with Maggie Staszcuk: P: 800.789.0411 EXT 1636 E: MStaszcuk@ascpskincare.com About our Sponsors: Massage Envy is a national franchisor and does not independently own or operate any of the Massage Envy franchised locations nationwide. The Massage Envy franchise network, through its franchise locations, is the leading provider of massage services. Founded in 2002, Massage Envy now has approximately 1,100 franchise locations in 49 states that have together delivered more than 200 million massages and skin care services. Website: www.massageenvy.com/careers/career-areas/esthetician Facebook: @MassageEnvyCareers LinkedIn: @MassageEnvy TiZO Mineral Sunscreens set the standard for aesthetic elegance with tinted and non-tinted formulas for use on virtually all skin types and tones. Our name reflects our commitment: TIZO = Titanium dioxide + Zinc Oxides. All TiZO products are reef-friendly and 100% free of chemical sunscreens, dyes, fragrances, gluten, phthalates, and parabens. TiZO Photoceutical Skincare is the perfect partner to our sunscreens in the fight against photoaging. These silky, elegant products address tone, texture and hydration while helping to prevent further damage. From our flagship TiZO3 Primer/Sunscreen SPF 40 to our gentle Ultra Zinc formulations to our NEW Advanced Vitamin C+E Serum with Bakuchiol, TIZO has the ideal selection of products to Protect, Repair, and Revitalize skin. Website: https://tizoskin.com/ Facebook: @tizoskin Pinterest: @tizoskin Instagram: @tizoskin YouTube: @tizoskin GlossGenius Gaps in your schedule. Clients who don't rebook. Tight margins. High payment processing fees. Sound familiar? When you're running your own practice, you don't have time to figure out where you could be making more money. Especially when you're stitching together booking, payments, and a clunky EMR that only makes things harder. That's why we love GlossGenius — the business management platform that does the work for you. It fills your calendar, rebooks clients automatically, upsells high-margin services, and has the lowest flat-rate payment processing fees. Plus, all the HIPAA-compliant tools you need for charting, consents, and client records — without the admin chaos. GlossGenius grows your revenue and handles the busywork, so you can focus on your clients. Use code ESTY at GlossGenius.com for 50% off your first two months of their Gold or Platinum plan. GlossGenius. More Growth. Less Busywork. Visit https://glossgenius.com/ for more details. About Associated Skin Care Professionals (ASCP): Associated Skin Care Professionals (ASCP) is the nation's largest association for skin care professionals and your ONLY all-inclusive source for professional liability insurance, education, community, and career support. For estheticians at every stage of the journey, ASCP is your essential partner. Get in touch with us today if you have any questions or would like to join and become an ASCP member. Connect with ASCP: Website: www.ascpskincare.com Email: getconnected@ascpskincare.com Phone: 800-789-0411 Facebook: facebook.com/ASCPskincare Instagram: @ascpskincare
Send us Fan MailToday we're talking about something that is hiding in plain sight in almost every practice I work with—and that is your data. Because here's the truth: most practices are sitting on a goldmine of data inside their EMR and practice management system… but very few are actually using it to make better business decisions.You've got reports. You've got dashboards. You've got numbers. But if you're like most physicians and practice leaders, you're still asking: what does this actually mean, what am I supposed to do with this, and why do I feel like I'm drowning in information but still guessing on decisions?If that sounds familiar, you're not alone—and you're not behind. You just haven't been given the right framework yet. So today, I'm going to walk you through what business intelligence actually means in a medical practice, why most practices don't fully use their data, why having the right analyst can completely change your trajectory, and three very practical ways you can start using your data to make better decisions starting now.Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill's company, Health e Practices' website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377 Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000 Purchase your copy of Jill's book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig's website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Join Dr. Jay and Brad as they interview the co-founder of Prompt Health, Mike Dwyer.Prompt Health is an AI-powered, all-in-one platform for rehab therapy practices (physical therapy, occupational therapy, chiropractic) that connects EMR, scheduling, billing, and patient engagement. It optimizes clinic operations by automating documentation, reducing administrative tasks with AI, and improving revenue cycle management.Mike had been in treatment for months with limited visibility into his success. Through conversations with his best friend, Adam, they identified an opportunity. Prompt's primary goal was to provide patients with outcome visibility. In the process, a larger problem became clear. Every clinic needed 6+ pieces of software just to run.Mike and Adam tabled their primary goal of outcome visibility to solve the larger issue, “empowering clinics with one unified solution to practice management”. Once that existed, providing patients with what they desired would be achievable. In 2017 they started building a team that would take on this ambitious goal. Through the right combination of opportunity, determination, expertise, and a little bit of luck, Prompt has become a game-changing solution for the outpatient rehab space.To connect with Mike, visit his website at prompthealth.com or check out his LinkedIn @Mike Dwyer.
Japanese skin care is often associated with minimalism, ritual, and a skin-first philosophy. But what's commonly marketed today is often a simplified Western interpretation of a much deeper cultural approach. In this episode of ASCP Esty Talk, Maggie and Ella explore what Japanese skin care truly is, how it became popular globally, and how it compares to Western and Korean skin care philosophies centered on correction, innovation, and long-term skin balance. ASCP Esty Talk with hosts Ella Cressman and Maggie Staszcuk Produced by Associated Skin Care Professionals (ASCP) for licensed estheticians, ASCP Esty Talk is a weekly podcast, hosted by licensed estheticians, Ella Cressman, ASCP Skin Deep Magazine contributor, and Maggie Staszcuk, ASCP Program Director. We see your passion, innovation, and hard work and are here to support you by providing a platform for networking, advocacy, camaraderie, and education. We aim to inspire you to ask the right questions, find your motivation, and give you the courage to have the professional skin care career you desire. About Ella Cressman: Ella Cressman is a licensed esthetician, certified organic formulator, and business owner with more than 20 years of experience in corrective skin care. Known as an "ingredient junkie" and industry cheerleader, she empowers professionals to think beyond products and develop a deeper understanding of skin function and formulation. In addition to her practice, Cressman is the founder of the HHP Collective, a practitioner-led community focused on strengthening clinical reasoning and advancing professional growth within the esthetics industry. Connect with Ella Cressman: Website: www.hhpcollective.com LinkedIn: linkedin.com/in/ella-cressman-62aa46a About Maggie Staszcuk: Maggie Staszcuk serves as the Program Director for ASCP and is the cohost of ASCP Esty Talk podcast. With over 18 years' experience in the esthetics industry, her diverse background includes roles in spa management, spa and med-spa services, and esthetics education. Since becoming a licensed esthetician in 2006, she carries a range of certifications in basic and advanced esthetics. Maggie is dedicated to equipping estheticians with the knowledge and resources they need to thrive in their careers. Connect with Maggie Staszcuk: P: 800.789.0411 EXT 1636 E: MStaszcuk@ascpskincare.com About our Sponsors: Massage Envy is a national franchisor and does not independently own or operate any of the Massage Envy franchised locations nationwide. The Massage Envy franchise network, through its franchise locations, is the leading provider of massage services. Founded in 2002, Massage Envy now has approximately 1,100 franchise locations in 49 states that have together delivered more than 200 million massages and skin care services. Website: www.massageenvy.com/careers/career-areas/esthetician Facebook: @MassageEnvyCareers LinkedIn: @MassageEnvy TiZO Mineral Sunscreens set the standard for aesthetic elegance with tinted and non-tinted formulas for use on virtually all skin types and tones. Our name reflects our commitment: TIZO = Titanium dioxide + Zinc Oxides. All TiZO products are reef-friendly and 100% free of chemical sunscreens, dyes, fragrances, gluten, phthalates, and parabens. TiZO Photoceutical Skincare is the perfect partner to our sunscreens in the fight against photoaging. These silky, elegant products address tone, texture and hydration while helping to prevent further damage. From our flagship TiZO3 Primer/Sunscreen SPF 40 to our gentle Ultra Zinc formulations to our NEW Advanced Vitamin C+E Serum with Bakuchiol, TIZO has the ideal selection of products to Protect, Repair, and Revitalize skin. Website: https://tizoskin.com/ Facebook: @tizoskin Pinterest: @tizoskin Instagram: @tizoskin YouTube: @tizoskin GlossGenius Gaps in your schedule. Clients who don't rebook. Tight margins. High payment processing fees. Sound familiar? When you're running your own practice, you don't have time to figure out where you could be making more money. Especially when you're stitching together booking, payments, and a clunky EMR that only makes things harder. That's why we love GlossGenius — the business management platform that does the work for you. It fills your calendar, rebooks clients automatically, upsells high-margin services, and has the lowest flat-rate payment processing fees. Plus, all the HIPAA-compliant tools you need for charting, consents, and client records — without the admin chaos. GlossGenius grows your revenue and handles the busywork, so you can focus on your clients. Use code ESTY at GlossGenius.com for 50% off your first two months of their Gold or Platinum plan. GlossGenius. More Growth. Less Busywork. Visit https://glossgenius.com/ for more details. About Associated Skin Care Professionals (ASCP): Associated Skin Care Professionals (ASCP) is the nation's largest association for skin care professionals and your ONLY all-inclusive source for professional liability insurance, education, community, and career support. For estheticians at every stage of the journey, ASCP is your essential partner. Get in touch with us today if you have any questions or would like to join and become an ASCP member. Connect with ASCP: Website: www.ascpskincare.com Email: getconnected@ascpskincare.com Phone: 800-789-0411 Facebook: facebook.com/ASCPskincare Instagram: @ascpskincare
What do EMFs and EMRs have to do with ADHD? Find out in this Soaring Child podcast interview. Dana Kay sits down with Beverly Jensen, Ph.D., to unpack the hidden impact of electromagnetic radiation (EMR) from everyday devices like phones, Wi-Fi, tablets, and baby monitors. Beverly shares how this constant, invisible exposure may be affecting children's developing brains, nervous systems, sleep, and behavior, often without parents realizing it. Together, they explore the science behind EMFs (electromagnetic fields), including emerging research showing potential effects on neurodevelopment, even at levels far below current safety standards. Beverly also explains why children are more vulnerable, how modern homes have become "hotbeds" of exposure, and why this conversation isn't more widely discussed. Most importantly, this episode gives parents practical, doable steps they can start today. From simple changes like turning off Wi-Fi at night to creating device-free spaces in your home, you'll walk away feeling empowered, not overwhelmed. LINKS MENTIONED IN THE SHOW https://www.kidsandemf.com/ https://www.10millionmoms.org KEY TAKEAWAYS [00:01] Invisible environmental exposures affecting children's brains [04:43] EMRs defined as invisible pollution [09:07] Devices emitting radiation and human electrical systems [11:06] Impact on nervous system, brain, and sleep [15:58] Yale study on neurodevelopment and EMR exposure [16:58] Bluetooth vs Wi-Fi radiation comparison [23:40] Screen use and parenting challenges [31:02] Router as primary source of exposure [33:26] Number of EMF-emitting devices in homes [36:11] Creating a device-free "communication center" [39:00] Small steps create meaningful long-term change MEMORABLE MOMENTS "There's something affecting your child's brain that you can't see…" "It is a pollutant that we can't see…" "If a device sends radio signals… it's dangerous." "We are all electrical beings." "It affects the nervous system… the brain and the heart." "It interfered with the neurodevelopment…" "Bluetooth is seven times the amount of radiation as Wi-Fi." "The industry calls it the 'shut up toy.'" "The router is usually the most consistently… emitter." "It's going to be up to the moms to change this." DANA KAY RESOURCES
Beauty consumer behavior is shifting, and what happens in mass and prestige retail impacts your treatment room and retail shelves. Trends in 2026 include skin care's rebound, fragrance growth, and how clients are spending strategically rather than abandoning professional services. In this episode of ASCP Esty Talk, Maggie and Ella discuss what these insights mean for client behavior, retail strategy, and growing your practice. ASCP Esty Talk with hosts Ella Cressman and Maggie Staszcuk Produced by Associated Skin Care Professionals (ASCP) for licensed estheticians, ASCP Esty Talk is a weekly podcast, hosted by licensed estheticians, Ella Cressman, ASCP Skin Deep Magazine contributor, and Maggie Staszcuk, ASCP Program Director. We see your passion, innovation, and hard work and are here to support you by providing a platform for networking, advocacy, camaraderie, and education. We aim to inspire you to ask the right questions, find your motivation, and give you the courage to have the professional skin care career you desire. About Ella Cressman: Ella Cressman is a licensed esthetician, certified organic formulator, and business owner with more than 20 years of experience in corrective skin care. Known as an "ingredient junkie" and industry cheerleader, she empowers professionals to think beyond products and develop a deeper understanding of skin function and formulation. In addition to her practice, Cressman is the founder of the HHP Collective, a practitioner-led community focused on strengthening clinical reasoning and advancing professional growth within the esthetics industry. Connect with Ella Cressman: Website: www.hhpcollective.com LinkedIn: linkedin.com/in/ella-cressman-62aa46a About Maggie Staszcuk: Maggie Staszcuk serves as the Program Director for ASCP and is the cohost of ASCP Esty Talk podcast. With over 18 years' experience in the esthetics industry, her diverse background includes roles in spa management, spa and med-spa services, and esthetics education. Since becoming a licensed esthetician in 2006, she carries a range of certifications in basic and advanced esthetics. Maggie is dedicated to equipping estheticians with the knowledge and resources they need to thrive in their careers. Connect with Maggie Staszcuk: P: 800.789.0411 EXT 1636 E: MStaszcuk@ascpskincare.com About our Sponsors: Massage Envy is a national franchisor and does not independently own or operate any of the Massage Envy franchised locations nationwide. The Massage Envy franchise network, through its franchise locations, is the leading provider of massage services. Founded in 2002, Massage Envy now has approximately 1,100 franchise locations in 49 states that have together delivered more than 200 million massages and skin care services. Website: www.massageenvy.com/careers/career-areas/esthetician Facebook: @MassageEnvyCareers LinkedIn: @MassageEnvy TiZO Mineral Sunscreens set the standard for aesthetic elegance with tinted and non-tinted formulas for use on virtually all skin types and tones. Our name reflects our commitment: TIZO = Titanium dioxide + Zinc Oxides. All TiZO products are reef-friendly and 100% free of chemical sunscreens, dyes, fragrances, gluten, phthalates, and parabens. TiZO Photoceutical Skincare is the perfect partner to our sunscreens in the fight against photoaging. These silky, elegant products address tone, texture and hydration while helping to prevent further damage. From our flagship TiZO3 Primer/Sunscreen SPF 40 to our gentle Ultra Zinc formulations to our NEW Advanced Vitamin C+E Serum with Bakuchiol, TIZO has the ideal selection of products to Protect, Repair, and Revitalize skin. Website: https://tizoskin.com/ Facebook: @tizoskin Pinterest: @tizoskin Instagram: @tizoskin YouTube: @tizoskin GlossGenius Gaps in your schedule. Clients who don't rebook. Tight margins. High payment processing fees. Sound familiar? When you're running your own practice, you don't have time to figure out where you could be making more money. Especially when you're stitching together booking, payments, and a clunky EMR that only makes things harder. That's why we love GlossGenius — the business management platform that does the work for you. It fills your calendar, rebooks clients automatically, upsells high-margin services, and has the lowest flat-rate payment processing fees. Plus, all the HIPAA-compliant tools you need for charting, consents, and client records — without the admin chaos. GlossGenius grows your revenue and handles the busywork, so you can focus on your clients. Use code ESTY at GlossGenius.com for 50% off your first two months of their Gold or Platinum plan. GlossGenius. More Growth. Less Busywork. Visit https://glossgenius.com/ for more details. About Associated Skin Care Professionals (ASCP): Associated Skin Care Professionals (ASCP) is the nation's largest association for skin care professionals and your ONLY all-inclusive source for professional liability insurance, education, community, and career support. For estheticians at every stage of the journey, ASCP is your essential partner. Get in touch with us today if you have any questions or would like to join and become an ASCP member. Connect with ASCP: Website: www.ascpskincare.com Email: getconnected@ascpskincare.com Phone: 800-789-0411 Facebook: facebook.com/ASCPskincare Instagram: @ascpskincare
Get InTouch with Terri Terri Ross Website: Click Here Terri Ross Patreon: Business and Sales Mentorship 4S Summit Info: For more details, look up 4S Summit to understand its role in providing strategic business consulting in the aesthetics industry https://4ssummit.com/ Terri Ross is a renowned expert in the aesthetic industry, specializing in sales training, strategic growth consulting, and business transformation. As an accomplished author and international speaker, Terri has dedicated over two decades to elevating businesses in the aesthetic field with a ground-up approach focused on sustainability, profitability, and scalability. Her experience is rooted in working with Fortune 500 companies like Medicis and Zeltique, where she developed a deep understanding of market dynamics and strategic sales methodologies. Episode Notes: In this episode, Shannon Blake, Director of Medical Spa Partnerships at Podium, shares how AI-driven operating systems are transforming the aesthetic industry. Discover how innovative technology can streamline chaos, boost revenue, and future-proof your practice. Key Topics The chaos caused by fragmented software systems in aesthetic practices and its costly impact How Podium's new AI-powered operating system integrates EMR, CRM, and scheduling for seamless management The importance of AI in automating repetitive tasks like texting, scheduling, and treatment follow-ups Revenue mining: Leveraging AI for proactive patient engagement and increased profitability Why practices are losing money with traditional EMRs and how Podium is addressing these pain points The role of AI voice technology and its current limitations for real-time communication Building a customer-obsessed and agile tech environment to differentiate in a competitive market Practical tips for selecting AI-enabled platform solutions and maximizing practice efficiency The future of AI in aesthetics: Evolving from automation to revenue generation Podium's Resources & Links Podium's Aesthetic Solutions Contact Shannon Blake 801-979-8096
This episode challenges one of the biggest assumptions in physical therapy: that offering more services leads to better outcomes and business growth. Instead, the conversation explores how narrowing your focus can improve efficiency, hiring, patient experience, and long-term profitability.Key Insights:• Clinics trying to serve everyone end up differentiating to no one• Simplifying services improves operational efficiency and staff clarity• Hiring becomes easier when your model is clearly defined• EMR and technology can create defensible business advantages• Most PT clinics blend together—clear positioning is rare and valuable• The biggest missed opportunity in PT is saying “no” to the wrong patients• Business skills—not clinical skills—often determine clinic successWhy This Matters To PT Owners:If your clinic feels chaotic, hard to staff, or difficult to grow, the issue may not be effort—it may be lack of focus. A clear model reduces friction across hiring, operations, and marketing.Guest Links & Resources:Tony Maritato – Total Therapy Solutions (YouTube)
In this episode of the Neurocritical Care Society Podcast Masterclass series, hosts Stephan Mayer, MD, FCCM, FNCS, and Jon Rosenberg, MD, are joined by Hooman Kamel, MD, MS, professor of neurology at Weill Cornell Medicine, to discuss how clinical trials take shape in practice. Dr. Kamel reflects on his path into research, the importance of strong mentorship and what it takes to grow from early-stage projects to large multicenter trials. Their conversation explores practical aspects of trial design in neurocritical care, including building robust data sets, leveraging EMR-based tools, designing pragmatic studies and fostering collaboration across institutions. They also discuss the Arcadia trial and the broader mindset required to stay engaged in research, even when results do not go as expected. The views expressed on the NCS Podcast are solely those of the hosts and guests and do not necessarily reflect the opinions or official positions of the Neurocritical Care Society.
The esthetics and cosmetology compacts are key legislation shaping how professionals practice across state lines. In this episode of ASCP Esty Talk, Laura Puryear, ASCP's government relations director, breaks down what the compacts are, how they impact estheticians, and why advocacy for your career. Resouces: Cosmetology Compact: https://cosmetologycompact.gov/ Esthetics Compact: https://estheticscompact.org/ Contact Us: gr@ascpskincare.com ASCP Esty Talk with hosts Ella Cressman and Maggie Staszcuk Produced by Associated Skin Care Professionals (ASCP) for licensed estheticians, ASCP Esty Talk is a weekly podcast, hosted by licensed estheticians, Ella Cressman, ASCP Skin Deep Magazine contributor, and Maggie Staszcuk, ASCP Program Director. We see your passion, innovation, and hard work and are here to support you by providing a platform for networking, advocacy, camaraderie, and education. We aim to inspire you to ask the right questions, find your motivation, and give you the courage to have the professional skin care career you desire. About Ella Cressman: Ella Cressman is a licensed esthetician, certified organic formulator, business owner, ingredient junkie, and esthetic cheerleader! As an educator, she enjoys empowering other estheticians and industry professionals to understand skin care from an ingredient standpoint rather than a product-specific view. In addition to running a skin care practice, Cressman founded a comprehensive consulting group, the HHP Collective, and has consulted for several successful skin care brands. Connect with Ella Cressman: Website: www.hhpcollective.com LinkedIn: linkedin.com/in/ella-cressman-62aa46a About Maggie Staszcuk: Maggie Staszcuk serves as the Program Director for ASCP and is the cohost of ASCP Esty Talk podcast. With over 18 years' experience in the esthetics industry, her diverse background includes roles in spa management, spa and med-spa services, and esthetics education. Since becoming a licensed esthetician in 2006, she carries a range of certifications in basic and advanced esthetics. Maggie is dedicated to equipping estheticians with the knowledge and resources they need to thrive in their careers. Connect with Maggie Staszcuk: P: 800.789.0411 EXT 1636 E: MStaszcuk@ascpskincare.com About our Sponsors: Massage Envy is a national franchisor and does not independently own or operate any of the Massage Envy franchised locations nationwide. The Massage Envy franchise network, through its franchise locations, is the leading provider of massage services. Founded in 2002, Massage Envy now has approximately 1,100 franchise locations in 49 states that have together delivered more than 200 million massages and skin care services. Website: www.massageenvy.com/careers/career-areas/esthetician Facebook: @MassageEnvyCareers LinkedIn: @MassageEnvy TiZO Mineral Sunscreens set the standard for aesthetic elegance with tinted and non-tinted formulas for use on virtually all skin types and tones. Our name reflects our commitment: TIZO = Titanium dioxide + Zinc Oxides. All TiZO products are reef-friendly and 100% free of chemical sunscreens, dyes, fragrances, gluten, phthalates, and parabens. TiZO Photoceutical Skincare is the perfect partner to our sunscreens in the fight against photoaging. These silky, elegant products address tone, texture and hydration while helping to prevent further damage. From our flagship TiZO3 Primer/Sunscreen SPF 40 to our gentle Ultra Zinc formulations to our NEW Advanced Vitamin C+E Serum with Bakuchiol, TIZO has the ideal selection of products to Protect, Repair, and Revitalize skin. Website: https://tizoskin.com/ Facebook: @tizoskin Pinterest: @tizoskin Instagram: @tizoskin YouTube: @tizoskin GlossGenius Gaps in your schedule. Clients who don't rebook. Tight margins. High payment processing fees. Sound familiar? When you're running your own practice, you don't have time to figure out where you could be making more money. Especially when you're stitching together booking, payments, and a clunky EMR that only makes things harder. That's why we love GlossGenius — the business management platform that does the work for you. It fills your calendar, rebooks clients automatically, upsells high-margin services, and has the lowest flat-rate payment processing fees. Plus, all the HIPAA-compliant tools you need for charting, consents, and client records — without the admin chaos. GlossGenius grows your revenue and handles the busywork, so you can focus on your clients. Use code ESTY at GlossGenius.com for 50% off your first two months of their Gold or Platinum plan. GlossGenius. More Growth. Less Busywork. Visit https://glossgenius.com/ for more details. About Associated Skin Care Professionals (ASCP): Associated Skin Care Professionals (ASCP) is the nation's largest association for skin care professionals and your ONLY all-inclusive source for professional liability insurance, education, community, and career support. For estheticians at every stage of the journey, ASCP is your essential partner. Get in touch with us today if you have any questions or would like to join and become an ASCP member. Connect with ASCP: Website: www.ascpskincare.com Email: getconnected@ascpskincare.com Phone: 800-789-0411 Facebook: facebook.com/ASCPskincare Instagram: @ascpskincare
If your med spa is growing but you feel buried in dashboards, reports, and disconnected data, you don't have a data problem—you have a focus problem. Growth without clarity leads to slower decisions, missed opportunities, and lower profitability. In this episode, Illume Founder & CEO Ben Wolber and I dig into how to move from tracking everything to tracking what actually drives med spa profit margins, provider productivity, and enterprise value so you can scale with decision, not guesswork. The Operations Bottleneck Behind Data Overload in Aesthetics Businesses The financial constraint here is operations efficiency—specifically, the inability to translate data into action. Many med spa owners track dozens of key performance indicators but still lack visibility into what's driving revenue per hour, patient retention, or marketing ROI. This creates "accidental growth," where your practice expands without a clear understanding of what's working. Without connected data across your EMR, accounting, and marketing systems, you're making decisions based on fragments instead of a complete financial picture. The Metrics That Actually Drive Med Spa Growth If you want to scale your aesthetics practice, you don't need more data—you need better data. In this episode, Ben and I break down: • Why tracking fewer, high-impact KPIs leads to faster, more accurate decision-making • How revenue per provider, cancellation rate, and service mix reveal your true profit drivers • Why fragmented systems block visibility—and how EMR integration and data normalization change that • How provider performance tracking and injector scorecards improve accountability and output • Why retention metrics (rebooking rate, time between visits) matter more than new patient volume • How AI-powered analytics like Illume can surface hidden revenue opportunities without increasing marketing spend The Systems That Turn Data into Profit for Med Spas If you want to improve profitability and prepare for scaling or acquisition readiness, this is where I'd focus: Start with one constraint. Identify the biggest bottleneck in your business—whether it's provider productivity, cancellation rate, or marketing ROI—and track that consistently for 90 days. Shift to weekly decision cycles. Waiting for month-end reports slows your ability to respond. Real-time reporting allows you to act quickly and separate anomalies from real trends. Standardize your data inputs. Clean EMR and financial data is non-negotiable—because every insight you generate depends on it. Build role-based visibility. Give providers access to simple, relevant metrics like product revenue, upselling performance, and retention so they can take ownership of results. Use data for coaching, not just correction. Metrics should drive ongoing coaching conversations, not just highlight problems after the fact. If You're Scaling to Location #2 or Preparing for Exit If you're planning a second med spa location or thinking about an exit strategy, your data needs to tell a clear, repeatable story. Ask yourself: • Can I clearly explain what drives profitability across providers, services, and locations? • Are my financial metrics consistent enough to replicate in a second location? • Do my systems support decision-making without relying on my intuition? Buyers and investors don't just look at growth—they look at predictability, transparency, and how quickly your team can act on data-driven decisions. If your reporting isn't clear, your valuation won't be either. Preparing Your Med Spa for Future Enterprise Value If you want to understand how your med spa's financial structure impacts scalability, start with the Financial Scaling Playbook for Aesthetics. Get it today: www.keepwhatyouearn/playbook Inside the free series, I walk through: • Offer profit analysis • Operating margin benchmarks for med spas • Cash flow management for growing practices • Customer lifetime value and retention strategy • Enterprise value readiness for aesthetic clinics Follow Shannon & Keep What You Earn: Shannon Weinstein is the founder of a fractional CFO firm specializing in helping 7-figure aesthetics and wellness practices scale with clarity, cash flow, and confidence. Shannon is committed to helping med spa owners understand, fix, and maximize their business's enterprise value, offering actionable advice and resources, including a popular free video series specifically for aesthetics practice owners. Fractional CFO Services and Executive Financial Review: https://www.keepwhatyouearn.com/ Connect with Shannon: https://www.linkedin.com/in/shannonweinstein Watch full episodes: https://www.youtube.com/@KeepWhatYouEarn Listen on your favorite podcast app: https://pod.link/1580071347 Instagram: https://www.instagram.com/shannonkweinstein/ The information shared is for educational purposes only and is not individualized financial advice. Aesthetics practice owners should consult a qualified professional before implementing financial strategies discussed here. About Ben Wolber: Ben Wolber is the founder and CEO of Illume, an AI-powered analytics platform built for medical spas and wellness brands. With a background in healthcare, finance, and performance improvement, he spent several years helping hospitals optimize operations through data-driven insights. After seeing firsthand how quickly med spas were scaling—often without clear visibility into what was driving results—Ben created Illum to connect EMR, marketing, and financial data into one actionable system. His work focuses on helping operators move from reactive reporting to real-time, informed decision-making that supports growth and profitability. Connect with Ben and Illume Analytics: Website: https://www.joinillume.com/ LinkedIn: https://www.linkedin.com/in/ben-wolber-6a5312138/
What is CCRM building toward, and how are they preparing for what comes next? As part of Unified Women's Healthcare, CCRM is positioning for a future where “hub and spoke” becomes more than just a buzzword. Tracy Belsan, President of CCRM Fertility, joins the episode to share how they're thinking about growth, operations, and the patient journey.We dive into:The KPIs CCRM focuses onThe operational barrier they removed (Moving patients into care faster)How technology is being implemented across the patient journeyCCRM's approach to patient finance and access to careThe role of APPs and evolving clinical modelsWhat it takes to consolidate an entire network onto a single EMR by 2027
Healthcare doesn't have a technology problem; it has a workflow problem. In this episode, Kshitij Jaggi discusses why healthcare's digital tools have failed to improve efficiency and how agentic AI can transform operations by completing work rather than creating more of it. He explains the critical difference between task automation and system-level orchestration, and why administrative bottlenecks, such as prior authorizations, delay care. He also explores how governance, traceability, and new oversight roles are essential for responsible AI adoption. Finally, he shares how throughput should define ROI and unlock better outcomes across the healthcare system. Tune in to learn how AI can eliminate friction, improve access to care, and reshape the future of healthcare operations. About Kshitij Jaggi: Co-founder and CEO of RISA Labs, Kshitij (KJ) leads the company's mission to accelerate oncology innovation through data-driven collaboration and transformative technology. Things You'll Learn: Most healthcare software fails because it adds work for users instead of reducing it, making time the primary barrier to adoption. True transformation in healthcare requires system-level orchestration rather than isolated task automation. Embedding clinical intelligence into administrative workflows reduces errors, delays, and inefficiencies in care delivery. Administrative processes are the biggest source of friction in healthcare systems. Integrating agentic AI with EMR systems can significantly increase throughput in a labor-constrained healthcare environment. Long-term success depends on platform-based solutions, governance and oversight of AI, and measuring ROI through throughput, timeliness of care, and reduced treatment leakage while enabling more seamless care and faster innovation. Resources: Connect with and follow Kshitij Jaggi on LinkedIn. Follow RISA Labs on LinkedIn and visit their website.
From reactive visits to proactive, results-driven routines, the male client is evolving. Gen Z and younger Millennials approach skin care with education, efficiency, and a focus on performance, giving estheticians a real opportunity to serve this growing market. In this episode of ASCP Esty Talk, Maggie and Ella discuss the shift and share strategies to grow your male client base. ASCP Esty Talk with hosts Ella Cressman and Maggie Staszcuk Produced by Associated Skin Care Professionals (ASCP) for licensed estheticians, ASCP Esty Talk is a weekly podcast, hosted by licensed estheticians, Ella Cressman, ASCP Skin Deep Magazine contributor, and Maggie Staszcuk, ASCP Program Director. We see your passion, innovation, and hard work and are here to support you by providing a platform for networking, advocacy, camaraderie, and education. We aim to inspire you to ask the right questions, find your motivation, and give you the courage to have the professional skin care career you desire. About Ella Cressman: Ella Cressman is a licensed esthetician, certified organic formulator, business owner, ingredient junkie, and esthetic cheerleader! As an educator, she enjoys empowering other estheticians and industry professionals to understand skin care from an ingredient standpoint rather than a product-specific view. In addition to running a skin care practice, Cressman founded a comprehensive consulting group, the HHP Collective, and has consulted for several successful skin care brands. Connect with Ella Cressman: Website: www.hhpcollective.com LinkedIn: linkedin.com/in/ella-cressman-62aa46a About Maggie Staszcuk: Maggie Staszcuk serves as the Program Director for ASCP and is the cohost of ASCP Esty Talk podcast. With over 18 years' experience in the esthetics industry, her diverse background includes roles in spa management, spa and med-spa services, and esthetics education. Since becoming a licensed esthetician in 2006, she carries a range of certifications in basic and advanced esthetics. Maggie is dedicated to equipping estheticians with the knowledge and resources they need to thrive in their careers. Connect with Maggie Staszcuk: P: 800.789.0411 EXT 1636 E: MStaszcuk@ascpskincare.com About our Sponsors: Massage Envy is a national franchisor and does not independently own or operate any of the Massage Envy franchised locations nationwide. The Massage Envy franchise network, through its franchise locations, is the leading provider of massage services. Founded in 2002, Massage Envy now has approximately 1,100 franchise locations in 49 states that have together delivered more than 200 million massages and skin care services. Website: www.massageenvy.com/careers/career-areas/esthetician Facebook: @MassageEnvyCareers LinkedIn: @MassageEnvy TiZO Mineral Sunscreens set the standard for aesthetic elegance with tinted and non-tinted formulas for use on virtually all skin types and tones. Our name reflects our commitment: TIZO = Titanium dioxide + Zinc Oxides. All TiZO products are reef-friendly and 100% free of chemical sunscreens, dyes, fragrances, gluten, phthalates, and parabens. TiZO Photoceutical Skincare is the perfect partner to our sunscreens in the fight against photoaging. These silky, elegant products address tone, texture and hydration while helping to prevent further damage. From our flagship TiZO3 Primer/Sunscreen SPF 40 to our gentle Ultra Zinc formulations to our NEW Advanced Vitamin C+E Serum with Bakuchiol, TIZO has the ideal selection of products to Protect, Repair, and Revitalize skin. Website: https://tizoskin.com/ Facebook: @tizoskin Pinterest: @tizoskin Instagram: @tizoskin YouTube: @tizoskin GlossGenius Gaps in your schedule. Clients who don't rebook. Tight margins. High payment processing fees. Sound familiar? When you're running your own practice, you don't have time to figure out where you could be making more money. Especially when you're stitching together booking, payments, and a clunky EMR that only makes things harder. That's why we love GlossGenius — the business management platform that does the work for you. It fills your calendar, rebooks clients automatically, upsells high-margin services, and has the lowest flat-rate payment processing fees. Plus, all the HIPAA-compliant tools you need for charting, consents, and client records — without the admin chaos. GlossGenius grows your revenue and handles the busywork, so you can focus on your clients. Use code ESTY at GlossGenius.com for 50% off your first two months of their Gold or Platinum plan. GlossGenius. More Growth. Less Busywork. Visit https://glossgenius.com/ for more details. About Associated Skin Care Professionals (ASCP): Associated Skin Care Professionals (ASCP) is the nation's largest association for skin care professionals and your ONLY all-inclusive source for professional liability insurance, education, community, and career support. For estheticians at every stage of the journey, ASCP is your essential partner. Get in touch with us today if you have any questions or would like to join and become an ASCP member. Connect with ASCP: Website: www.ascpskincare.com Email: getconnected@ascpskincare.com Phone: 800-789-0411 Facebook: facebook.com/ASCPskincare Instagram: @ascpskincare
In this episode of Home Health Revealed, we sit down with Alexander Shekaroff from Fin Health, Inc. to explore the emerging concept of profit cycle management—and how it builds on traditional revenue cycle strategies in home health and hospice. While revenue cycle management focuses on cash flow and collections, this conversation dives deeper into what truly drives financial performance: margins, EBITDA, and operational efficiency. Alexander shares how agencies can uncover hidden “margin leaks,” improve financial visibility, and make faster, more confident decisions by connecting data across EMR, accounting, and workforce systems. We also discuss how many organizations can achieve meaningful EBITDA improvement without major structural changes—simply by making small, informed adjustments across departments. With increasing pressure from payers and a rapidly evolving market, having timely, accurate financial insights is no longer optional. Whether your agency is focused on growth, stability, or preparing for future opportunities, this episode highlights how aligning revenue cycle with profitability can create a stronger, more sustainable financial foundation. Chapters (00:00:03) - Home Health Revealed: Profit Cycle Management(00:04:10) - Ohio Conference 2017(00:07:17) - Interview with Hannah Hathaway
The electronic medical record (EMR) has become an unwelcome interloper in the exam room. Too often, patients find themselves answering questions delivered from behind a monitor by physicians hurriedly typing away. This isn't the kind of care anyone wants — but it's what the system demands. Thankfully, change may be on the horizon. AI scribes are now being rolled out in EMRs across the country, capable of listening to a visit, generating a clinic note, and freeing the physician to be present with their patient. But these scribes are only an opening act of a much larger experiment — one that asks not merely whether AI can redeem the medical record, but whether it can usher in something closer to a Golden Age of medicine. Our guest on this episode is Bob Wachter, MD, professor and chair of medicine at UCSF and a leading voice in hospital medicine and administration. In 1996, he and his colleague Lee Goldman coined the term “hospitalist,” giving rise to what has become the fastest growing specialty in the history of modern medicine. He has authored over 300 articles and 6 books, including the New York Times bestseller The Digital Doctor (2015) and A Giant Leap: How AI is Transforming Healthcare and What That Means for Our Future (2026). Over the course of our conversation, Dr. Wachter traces how a long-held fascination with systems drew him into studying medicine's digital transformation over the past 15 years — a period spanning the turbulent rollout of electronic medical records and now the arrival of AI. We explore the bumpy history of adopting powerful but general-purpose technologies, how such technologies force complex industries to reshape themselves, and humanity's humbling track record of predicting what comes next. Dr. Wachter makes the case that AI's integration into medicine constitutes the biggest experiment the field has ever undertaken, and explains why he believes it will ultimately resolve many of the health care system's deepest problems and elevate the practice of medicine itself.In this episode, you'll hear about: 3:46 - Dr. Watcher's path to medicine and to his study of digital transformation8:06 - The wins and losses of the transition to electronic medical records26:45 - Why Dr. Watcher is optimistic that AI will deliver a “golden age” for medicine 37:30 - Contending with the potential dangers of AI in the revenue-focused medical industry50:30 - Dr. Watcher's view on if there will always be an important place for doctors in the future If you enjoyed this episode, please subscribe, rate, and review our show, available for free on Spotify, Apple Podcasts, or wherever you get your podcasts. If you know of a doctor, patient, or anyone working in health care who would love to explore meaning in medicine with us on the show, feel free to leave a suggestion in the comments or send an email to info@thedoctorsart.com.Copyright The Doctor's Art Podcast 2026
This episode explores how AI, business strategy, and human relationships intersect in physical therapy—and what clinic owners should actually do about it.Key Insights:• AI can scale listening and communication—but not human connection• In-person relationships still drive referrals and business growth• Other industries (sports, retail) are winning by owning attention and data• PT clinics are sitting on valuable data but not using it strategically• Partnerships and distribution matter more than tacticsWhat This Means for PT Owners:• Use AI to enhance—not replace—patient communication• Double down on in-person referral relationships• Look outside healthcare for business models that work• Start leveraging your EMR data beyond billingGuest Links & ResourcesTony Maritato YouTube: https://www.youtube.com/@TotalTherapySolutionsDave Kittle YouTube: https://www.youtube.com/@TheDaveKittleShowSponsorsSaRA Health – helps automate patient engagement and improve outcomes EMPOWER EMR – faster documentation and better workflows U.S. Physical Therapy – career growth and clinic support
On today's episode, Dr. Mark Costes sits down with Timothy Boyle of Reva Global Medical to talk about how virtual staffing is helping healthcare practices reduce administrative overload, improve efficiency, and recover lost revenue. Tim shares his unique journey from professional hockey into healthcare sales, then explains how his team recruits and trains medically experienced virtual assistants to support practices with scheduling, insurance verification, patient follow-up, prior authorizations, billing, and accounts receivable. The conversation explores how understaffed teams often create bottlenecks that hurt case acceptance, chair retention, and collections, and how virtual support can help fill those gaps at a fraction of the cost of local hiring. They also discuss HIPAA compliance, EMR training, AI's growing role in healthcare operations, and why thoughtful delegation is becoming essential for scaling modern practices. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://revaglobalmedical.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
In this episode of PT Pintcast, we unpack a major shift happening inside the physical therapy profession: the growing divide between high-volume clinics and high-value, premium care models.From hiring struggles to reimbursement pressure, from patient behavior to AI disruption—this conversation challenges how PTs think about care delivery and business sustainability.If you're a clinic owner, this episode is less about theory and more about survival.Key TakeawaysPatients prioritize access and convenience more than clinical nuanceReferral-driven patients behave differently than direct-access patientsHigh-volume care isn't inherently lower quality—it depends on executionPT careers may be shortening due to financial pressure and burnoutCorporate clinics rely heavily on new grads due to reimbursement limitsAI could reshape delivery—but not replace human trustThe future likely includes BOTH scalable care AND premium careWhy This MattersIf you're running a clinic today, you're making decisions about:Staffing modelsPricing strategyPatient acquisitionLong-term positioningThis episode helps you understand where the profession is heading—so you don't get caught building something that won't last.SponsorsSaRA HealthAutomate patient follow-ups, improve outcomes, and generate RTM revenue—without adding staff.???? https://sarahealth.comEMPOWER EMRFaster documentation, cleaner workflows, and an EMR built for how PTs actually operate.???? https://empoweremr.comU.S. Physical Therapy (USPH)A national network focused on clinician development, mentorship, and long-term career growth.???? https://usph.com
In this episode of ASCP Esty Talk, Maggie and Ella play a game called "Coulda Fooled Me," exploring the beliefs and assumptions that have tripped up estheticians over the years. From business myths about pricing and product lines to industry trends and "professional-only" claims, Maggie and Ella unpack what's fact, what's fiction, and what's worth rethinking. Tune in to grow, laugh, and sharpen your perspective on your career and practice. ASCP Esty Talk with hosts Ella Cressman and Maggie Staszcuk Produced by Associated Skin Care Professionals (ASCP) for licensed estheticians, ASCP Esty Talk is a weekly podcast, hosted by licensed estheticians, Ella Cressman, ASCP Skin Deep Magazine contributor, and Maggie Staszcuk, ASCP Program Director. We see your passion, innovation, and hard work and are here to support you by providing a platform for networking, advocacy, camaraderie, and education. We aim to inspire you to ask the right questions, find your motivation, and give you the courage to have the professional skin care career you desire. About Ella Cressman: Ella Cressman is a licensed esthetician, certified organic formulator, business owner, ingredient junkie, and esthetic cheerleader! As an educator, she enjoys empowering other estheticians and industry professionals to understand skin care from an ingredient standpoint rather than a product-specific view. In addition to running a skin care practice, Cressman founded a comprehensive consulting group, the HHP Collective, and has consulted for several successful skin care brands. Connect with Ella Cressman: Website: www.hhpcollective.com LinkedIn: linkedin.com/in/ella-cressman-62aa46a About Maggie Staszcuk: Maggie Staszcuk serves as the Program Director for ASCP and is the cohost of ASCP Esty Talk podcast. With over 18 years' experience in the esthetics industry, her diverse background includes roles in spa management, spa and med-spa services, and esthetics education. Since becoming a licensed esthetician in 2006, she carries a range of certifications in basic and advanced esthetics. Maggie is dedicated to equipping estheticians with the knowledge and resources they need to thrive in their careers. Connect with Maggie Staszcuk: P: 800.789.0411 EXT 1636 E: MStaszcuk@ascpskincare.com About our Sponsors: Massage Envy is a national franchisor and does not independently own or operate any of the Massage Envy franchised locations nationwide. The Massage Envy franchise network, through its franchise locations, is the leading provider of massage services. Founded in 2002, Massage Envy now has approximately 1,100 franchise locations in 49 states that have together delivered more than 200 million massages and skin care services. Website: www.massageenvy.com/careers/career-areas/esthetician Facebook: @MassageEnvyCareers LinkedIn: @MassageEnvy TiZO Mineral Sunscreens set the standard for aesthetic elegance with tinted and non-tinted formulas for use on virtually all skin types and tones. Our name reflects our commitment: TIZO = Titanium dioxide + Zinc Oxides. All TiZO products are reef-friendly and 100% free of chemical sunscreens, dyes, fragrances, gluten, phthalates, and parabens. TiZO Photoceutical Skincare is the perfect partner to our sunscreens in the fight against photoaging. These silky, elegant products address tone, texture and hydration while helping to prevent further damage. From our flagship TiZO3 Primer/Sunscreen SPF 40 to our gentle Ultra Zinc formulations to our NEW Advanced Vitamin C+E Serum with Bakuchiol, TIZO has the ideal selection of products to Protect, Repair, and Revitalize skin. Website: https://tizoskin.com/ Facebook: @tizoskin Pinterest: @tizoskin Instagram: @tizoskin YouTube: @tizoskin GlossGenius Gaps in your schedule. Clients who don't rebook. Tight margins. High payment processing fees. Sound familiar? When you're running your own practice, you don't have time to figure out where you could be making more money. Especially when you're stitching together booking, payments, and a clunky EMR that only makes things harder. That's why we love GlossGenius — the business management platform that does the work for you. It fills your calendar, rebooks clients automatically, upsells high-margin services, and has the lowest flat-rate payment processing fees. Plus, all the HIPAA-compliant tools you need for charting, consents, and client records — without the admin chaos. GlossGenius grows your revenue and handles the busywork, so you can focus on your clients. Use code ESTY at GlossGenius.com for 50% off your first two months of their Gold or Platinum plan. GlossGenius. More Growth. Less Busywork. Visit https://glossgenius.com/ for more details. About Associated Skin Care Professionals (ASCP): Associated Skin Care Professionals (ASCP) is the nation's largest association for skin care professionals and your ONLY all-inclusive source for professional liability insurance, education, community, and career support. For estheticians at every stage of the journey, ASCP is your essential partner. Get in touch with us today if you have any questions or would like to join and become an ASCP member. Connect with ASCP: Website: www.ascpskincare.com Email: getconnected@ascpskincare.com Phone: 800-789-0411 Facebook: facebook.com/ASCPskincare Instagram: @ascpskincare
A recent False Claims Act case is raising an important question for CDI professionals: what if the diagnosis is clinically valid, but the process behind it is challenged? During the next live edition of the popular Talk Ten Tuesdays podcast, Dr. Robert Oubre, director of CDI and UM at St. Tammany Health System, will report on a motion for summary judgement on a case (Smith vs Mercy Health) on how malnutrition documentation and electronic medical record (EMR) workflows came under scrutiny. Dr. Oubre will also discuss the role of AHIMA guidance and the importance of compliance oversight. This is a must listen for CDI, coding, and compliance leaders.The popular Internet broadcast will also feature these additional instantly recognizable panelists, who will report more news during their segments:· POV: Penny Jefferson, Manager of Coding & Clinical Documentation Integrity Services for the University of Davis Medical Center, will share her point of view during the broadcast.· CDI Report: Cheryl Ericson will provide an update on clinical documentation integrity (CDI).· The Coding Report: Christine Geiger will report on the latest coding news.· News Desk: Timothy Powell, ICD10monitor national correspondent, will anchor the Talk Ten Tuesdays News Desk.
If your EMR feels like it's adding to your workload instead of reducing it, this episode will feel very familiar. In this conversation, Sarah Smith sits down with healthcare IT and analytics consultant Lori Runion to explore why clinician burnout is often driven by systems, not individuals, and what is actually working to fix it. From large-scale virtual scribe programs to EMR workflow optimization and predictive staffing, this episode looks at the operational side of burnout and how healthcare organizations can reduce friction, improve efficiency, and give clinicians their time back. What you'll learn in this episode: Why EMRs often increase after-hours work and frustration How a 200-physician virtual scribe program was implemented The difference between human scribes and emerging AI documentation tools Practical ways to reduce clicks and improve EMR workflows How predictive analytics can support staffing and patient demand Why burnout is a systems problem, not a personal failure Episode breakdown: 01:57 Why EMRs Are Driving Clinician Burnout 04:08 When Work Follows You Home 06:24 Inside a Large-Scale Virtual Scribe Program 10:35 Human Scribes vs Ambient AI 13:27 Using Data to Predict Patient Demand 18:53 Predictive Staffing in Practice 22:50 Fixing EMR Workflow Friction 28:31 Burnout as a Systems Problem 29:47 Managing the Patient Inbox 33:15 Reducing Clicks and Documentation Load Key Takeaways: 1. Burnout is a systems failure, not a clinician failure. The EMR turned documentation into an after-hours expectation. Fix the workflow, not the person. 2. The data exists and now it's time to use it. Two decades of electronic records are sitting largely untapped. AI finally gives healthcare the tools to act on it predictively, not reactively. 3. You can optimize your EMR without waiting for IT. Pick lists, smart phrases, and a few hours of upfront setup can return significant time. Start small, collaborate with colleagues, and let it compound. Meet Lori Runion: Lori Runion is a healthcare technology and transformation leader with more than 20 years of experience improving how care is delivered and documented. At Community Health Network, she led the clinical informatics team through a comprehensive, two-year Epic EHR implementation and spearheaded a virtual scribe program that scaled to over 200 remote scribes, directly reducing provider burnout and helping clinicians reclaim joy in their work. Driven by a passion for supporting healthcare workers, Lori has seen firsthand how the right tools and systems can transform both patient outcomes and clinician well-being. Today, she serves as a Portfolio Leader at Resultant, partnering with healthcare organizations as the day-to-day leader on complex initiatives and helping turn technology investments into meaningful, real-world results. Outside of work, Lori enjoys planning her next international adventure and cheering on musical theatre performances and football games with her husband and three step-children. Connect with Lori Runion: LinkedIn: https://www.linkedin.com/in/lori-runion/ Instagram: https://www.instagram.com/lstone8 -------------- Would you like to view a transcript of this episode? Click Here. **** Charting Champions is a premiere, lifetime access Physician only program that is helping Physicians get home with today's work done. All the proven tools, support and community you need to create time for your life outside of medicine. Learn more at https://www.chartingcoach.ca **** Enjoying this podcast? Please share it with someone who would benefit. Also, don't forget to hit “follow” so you get all the new episodes as soon as they are released.**** Come hang out with me on Facebook or Instagram. Follow me @chartingcoach to get more practical tools to help you create sustainable clinical medicine in your life. **** Questions? Comments? Want to share how this podcast has helped you? Shoot me an email at admin@reachcareercoaching.ca. I would love to hear from you.
In today's episode we cover Episode 12 of season 2 The Pitt as the ER hits the 12-hour shift change with three episodes left, and we preview upcoming pods on DTF St. Louis (Victor's Monday conversation with Sona), the Paradise season finale, and future coverage like Your Friends and Neighbors and Euphoria. Victor and Kim discuss how handoffs really work, why the show's single-attending setup feels unrealistic, and how end-of-shift stress and interpersonal strain (Dana vs. Robbie, Santos' self-harm, Langdon's sobriety, Robbie's alarming behavior) take center stage. We break down the “code hula hoop” assault aftermath involving Dana's pocketed Versed, the end-stage renal failure patient bizarrely treated with phlebotomy instead of emergent dialysis, a fireworks scalping case with Joy's “oops” stapling moment, a severe sunburn gag, rural hospital access issues, Duke finally going to CT, the hospital's cyber/EMR situation improving, and the uninsured DKA patient returning critically injured. mailto:needssomeintroduction@gmail.com 00:00 Welcome and Show Updates 01:37 Late Recording and Friends Visit 02:25 Medical Jargon at Home 03:18 Hour 12 Shift Handover 07:08 End of Shift Emotions 08:38 Code White and Hospital Codes 10:19 Dana Intervenes With Sedation 12:35 Violent Patient and Legal Fallout 15:06 Staff Breaking Points 18:55 ER Understaffing Reality Check 22:36 Geriatrics Comment and Metaphor 24:20 Foot Exam and Neuro Tests 26:07 Empathy for Elders 26:47 Rural Hospital Closures 28:03 Robbie's Double Standard 28:42 Dialysis Crisis Case 32:00 Fireworks Scalp Injury 33:30 Sunburn and Reenactors 35:48 Tension at shift end 39:15 Returning DKA Patient 41:27 CT Scan and Cyber Update 43:10 Wrap Up
Tired of coming home exhausted only to spend hours charting after the kids are in bed? You're not alone. In this episode of Bootstrap MD, host Dr. Mike Woo-Ming opens up about the pajama time reality that plagues so many physicians, those late-night documentation sessions that steal evenings, family time, and peace of mind. He shares how, despite promises from EHRs and dictation tools over the years, the administrative burden has only shifted, not disappeared until ambient AI scribes changed the game for him. Dr. Woo-Ming explains exactly what ambient AI scribes are: tools that passively listen to natural patient conversations (not rigid dictation), understand clinical context, and generate structured SOAP notes, progress notes, or whatever your workflow needs often in seconds. Unlike old-school transcription, ambient AI captures messy, real-world encounters while you're fully present with the patient, making eye contact and listening without typing. He breaks down the real ROI in three layers: Time: Studies show 50-75% reductions in documentation time, often saving over 2 hours daily and slashing after-hours "pajama time" by 70-78% in some evaluations translating to hundreds of reclaimed hours per year for sleep, family, exercise, or building your side venture. Revenue: More complete, accurate notes capture complexity better, leading to improved (not upcoded) coding and potential gains like $1,300–$3,200 net per provider per month after costs, or modest RVU increases (e.g., 5.8% in recent research) that add thousands annually. Human factor: Burnout drops significantly. Some studies show reductions from ~52% to ~39% in just 30-90 days, restoring joy and presence in medicine. Dr. Woo-Ming covers practical starting points, popular standalone options, key risks, and a straightforward 5-step implementation plan to pilot without chaos. This isn't hype, it's a tool already transforming practices in 2026. By prioritizing presence over paperwork, physicians can reclaim evenings, reduce burnout, and even free up energy for entrepreneurship. Stop typing your life away—try ambient AI and see the difference. Three Actionable Takeaways: Check Your EMR First for Built-In Ambient AI: Contact your EHR support (Epic, Athenahealth, etc.) today ask if ambient AI scribe or note-generation is available and how to enable it. Many systems now include it at no extra cost or as a simple toggle. If it's there, activate and test on a few visits before exploring standalone tools this saves setup time and leverages existing HIPAA compliance. Run a Low-Risk 30-Day Personal Pilot: Pick one tool (start with your EMR's if available, or trial Abridge, Suki, DeepScribe most offer free trials). Use it for 10-20 patient encounters: record consent verbally ("I'm using an AI assistant for documentation is that okay?"), generate the note, spend extra 5-10 minutes reviewing/editing in week one. Track your after-hours charting time before and after aim to cut pajama time by at least 50% and note any burnout or presence improvements. Build Safe Consent & Review Habits from Day One: Create a simple script and one-line chart note: "Patient informed of AI documentation assistance and gave verbal consent." Always treat AI output like a draft from a trainee review every section for accuracy, omissions, or hallucinations. In month one, budget review time intentionally; it drops as the tool learns your style. Monitor coding use suggestions as a guide but apply your judgment to ensure medical necessity and avoid audit risks. About the Show: Bootstrap MD is the ultimate podcast for physician entrepreneurs looking to escape traditional healthcare and control their financial futures. Hosted by Dr. Mike Woo-Ming, a successful physician, entrepreneur, and investor, the show delivers actionable insights on starting businesses, creating passive income, and navigating healthcare entrepreneurship. Featuring interviews with industry leaders, physicians, and experts in telemedicine and digital health, it's your guide to building a profitable, fulfilling career. Tune in weekly at http://bootstrapmd.com About the Host: Dr. Mike Woo-Ming has over 20 years of experience as a physician entrepreneur. He's built and sold multiple seven-figure companies and now leads Executive Medical, a group of clinics specializing in age management and aesthetics. Through BootstrapMD, he mentors physicians in business, content creation, and autonomy. Let's Connect: www.https://www.bootstrapmd.com Want to start a podcast? Check out the Doctor Podcast Network!
Are you drowning in admin work and missing new patient calls? In this episode of Beauty Bytes, I sit down with Danny Nabavi, CEO of Staffing for Doctors, to discuss the ultimate practice hack: virtual staffing.We dive into how hiring overseas virtual assistants (VAs) can completely transform your med spa's operations, buy back your time, and save massive overhead costs. Danny explains how these talented professionals integrate seamlessly into your EMR systems to handle everything from prior authorizations to billing. We tackle the common fears around HIPAA compliance, share a mind-blowing case study of a clinic that recovered $250,000 in AR in just one month, and discuss the ethical impact of providing great jobs to global workers.
Patient transfers are a common part of hospital care, but they carry real risk, making strong communication and coordination essential for safe outcomes. Sharon Johnson, Executive Director of Throughput and Capacity at Community Health Network, shares a how her health system is rethinking its approach to transfers and patient flow. Joined by Vizient host Shannon Hale, they explore challenges and creative strategies involved in moving patients safely and efficiently. Guest Speaker: Sharon Johnson, MBA Executive Director, Throughput and Capacity CHNw EMS education/ Ambulance Transportation Host: Shannon Hale, MHA, RN, CPHQ Senior Program Director, Performance Improvement Programs Vizient Show Notes: [01:20] – Management of ambulance transportation [02:22] – Throughput initiatives implemented in each hospital [03:29] – Establishing communication through EMR [05:39] – Training staff and bringing awareness [06:40} – Communication and creating own triage process [09:20] – Creating buy-in with your hospital leadership [12:26] – Developing policies and protocols that work with each facility [13:58] – What is the “easy button” for staff and patients Links | Resources: Contacting Knowledge on the Go: picollaboratives@vizientinc.com Subscribe Today! Apple Podcasts Spotify YouTube Android RSS Feed
Send a textPhysicians and administrators are drowning in a sea of data, with no real information or business intelligence to work with. EMR's and practice management systems have dashboards galore, but how useful is the information really? Join me for a fast-paced discussion with national data expert Nate Moore of Moore Solutions (https://mooresolutionsinc.com/) as we talk about how physicians and practice leaders can take a different approach.We wander through many topics, such as scheduling, denials, downcoding and many more concerns and how they can all be addressed with data analytics that lead to business intelligence. Nate's creative problem solving and facility with databases shines through our entire conversation.Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill's company, Health e Practices' website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377 Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000 Purchase your copy of Jill's book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig's website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
In this episode of Home Health Revealed, Hannah Vale sits down with Ethan from Flychain to talk about the truth behind AI in home health and hospice, and why agencies are feeling both excitement and uncertainty about what automation really means for the future of the industry. They discuss how AI is already being used across clinical, operational, and financial workflows, why payers are leveraging automation to review and deny claims at scale, and what providers can do now to stay ahead. The conversation also explores how better data integration, stronger revenue cycle processes, and clearer financial visibility can help agencies protect margin while continuing to grow. Hannah and Ethan also talk through the importance of having the right tech stack, how financial and operational data need to work together, and why agencies that understand their numbers will be in the strongest position as reimbursement pressure continues. If you are a home health or hospice leader trying to understand where AI fits into your organization, this episode breaks down the hype, the reality, and what agencies should be doing now to future-proof their operations. Listeners interested in learning more about the tools discussed in this episode can visit Flychain to explore financial visibility and AI-driven reporting solutions, or learn more about revenue cycle strategy and performance improvement through HealthRev Partners. Chapters (00:00:03) - Home Health Revealed: The AI CFO(00:03:12) - Do You Need to Worry About Your Job?(00:05:57) - What AI Looks Like for Home Health?(00:10:46) - How Can EMRs Align Their Tech Stack with AI?(00:13:41) - Is AI the CFO of the Future?(00:15:46) - Should I Buy or Start with an EMR?(00:19:19) - Sources of Truth in the EMRs(00:20:45) - Payment-side AI: How do we keep up with pay(00:24:22) - Home Health Industry's Fight Against AI and the Audit Crack(00:29:32) - What Does AI Look Like For Healthcare Operations?(00:37:07) - Healthcare Finance: Automation and Data Integration(00:43:10) - Are You Scared of AI Taking Jobs?(00:43:54) - What Would Home Health and Hospice Leaders Do With AI?(00:48:39) - Where to Reach Out to Ethan Glass
In this episode of Talking Sleep, host Dr. Seema Khosla welcomes Dr. Reena Mehra, professor in the Division of Pulmonary, Critical Care and Sleep Medicine at the University of Washington in Seattle, and Dr. Dennis Aukley, professor in the Division of Pulmonary, Critical Care, and Sleep Medicine at MetroHealth Medical Center, Case Western Reserve University in Cleveland, to discuss the newly released AASM clinical practice guidelines for evaluating and managing obstructive sleep apnea in hospitalized adults. The guidelines address a significant gap in inpatient care: how to systematically screen for sleep apnea in hospitalized patients, prioritize high-risk groups, determine when and where to perform testing, and ensure appropriate outpatient follow-up. Dr. Mehra and Dr. Aukley explain the impetus behind developing these guidelines and the PICO question process used to examine existing evidence, acknowledging the challenges of working with limited data in this emerging field. The conversation systematically walks through the four key recommendations: in-hospital screening for OSA as part of an evaluation and management pathway, use of inpatient PAP treatment for newly diagnosed or untreated moderate-to-severe OSA, availability of sleep medicine consultation, and implementation of discharge management plans to ensure timely diagnosis and effective outpatient management. Practical implementation receives extensive attention. How should patients be screened—using STOP-Bang or facility-specific methods? Should screening be built into the EMR? Which patient populations and hospital units should be prioritized? Who performs the screening—sleep navigators, nursing staff, or hospitalists? Can sleep consultations be conducted via telemedicine at the bedside? The experts emphasize the critical need for a program champion and comprehensive education initiatives. Dr. Aukley shares invaluable lessons from his experience creating an inpatient sleep program, discussing what he wishes he'd known before starting and practical insights gained through implementation. A particularly frustrating issue receives attention: patients who bring their own PAP devices to the hospital but never have them set up or used during their stay. The guidelines address this common scenario and provide frameworks for ensuring treated patients continue therapy during hospitalization. Legal liability considerations are explored: What responsibilities exist for untreated patients diagnosed with OSA during hospitalization? What about high-risk patients who haven't been formally diagnosed? The experts discuss strategies for ensuring outpatient follow-up, recognizing that effective discharge planning is essential for translating inpatient identification into long-term management. Whether you're considering establishing an inpatient sleep program, frustrated by gaps in hospital-based sleep apnea care, or seeking evidence-based approaches to identifying and managing OSA in hospitalized patients, this episode provides essential guidance and practical implementation strategies. Join us for this important discussion about bringing systematic sleep apnea evaluation and management into the inpatient setting.
The language of lifecycle engagement, continuous care relationships, and whole-person experience has fully colonized healthcare strategy decks. Marketing invested in journey maps. Leadership signed off on CRM platforms and digital front door initiatives. The consumer lifecycle is drawn on whiteboards in conference rooms across the country. And yet: the scheduling system still fills slots, not relationships. The EMR still closes the encounter at discharge. The call center still routes to availability, not context. The follow-up that fires after a visit is an automated survey, not a clinical touchpoint. The patient who received a personalized "we care about your whole health" email walks into an appointment where the provider has never seen it. Healthcare has rebranded the patient journey. It hasn't redesigned the organization that delivers it. Chris Boyer and Reed Smith examine the specific gap between what health systems promise through their consumer experience strategy and what patients actually encounter when the operational infrastructure hasn't changed: Why "consumer journey" became a marketing framework rather than an operational commitment — and what got left out when it did The post-discharge cliff: why most health systems treat discharge as an endpoint when a journey framework requires it to be a transition How scheduling logic, EMR workflows, and call center scripts were built for encounter resolution — not relationship continuity The channel handoff failure: why patients who begin digitally often restart from zero when they call or show up Who actually owns the seam between departments — and why the honest answer is usually nobody The episode ends with a direct challenge: before your organization launches its next lifecycle campaign or publishes its next patient journey map, someone should be able to answer a basic question. What is the operational commitment behind this? Not the technology investment. The operational commitment. If your CEO asked you today to show them where in the organization the consumer journey is operationally owned, could you give a straight answer? Mentions from the Show: "Value-based care adoption grows, but challenges remain": https://www.hfma.org/reference/value-based-care-adoption-challenges/ "Innovation in Pursuit of Patient-Centered Care": https://catalyst.nejm.org/doi/full/10.1056/CAT.24.0245 "Reducing Hospital Readmissions": https://www.ncbi.nlm.nih.gov/books/NBK606114/ "Reducing readmission rates through a discharge follow-up service": https://pmc.ncbi.nlm.nih.gov/articles/PMC6616175/ "What is Healthcare CRM?": https://www.leadsquared.com/industries/healthcare/what-is-healthcare-crm/ "The continued growth of VBC, in 4 charts": https://www.advisory.com/daily-briefing/2025/06/04/vbc "Engaging Complex Health System Boards in Quality and Safety Governance": https://catalyst.nejm.org/doi/full/10.1056/CAT.25.0276 Reed Smith on LinkedIn: https://www.linkedin.com/in/reedtsmith/ Chris Boyer on LinkedIn: https://www.linkedin.com/in/chrisboyer/ Chris Boyer website: http://www.christopherboyer.com/ Chris Boyer on BlueSky: https://bsky.app/profile/chrisboyer.bsky.social Learn more about your ad choices. Visit megaphone.fm/adchoices
Electronic Medical Records have transformed the way we practice health care, making patient data readily accessible to health care providers, facilitating collaboration within and across large medical teams, increasing transparency, and drastically improving the legibility of patient charts and prescriptions. But despite these benefits, many physicians cite the electronic medical record as a primary driver of burnout, pointing to the overwhelming volume of documentation it requires. In this episode, we explore how the launch of EMRs within the context of America's predominantly fee-for-service health care system led to the technology falling short of its promise — and how transitioning to value-based care models might redeem the technology, revitalize physicians, and recenter public health. Our guest on this episode is Farzad Mostashari, MD. After completing a degree in public health at Harvard, medical school at Yale, and residency at Massachusetts General Hospital, Dr. Mostashari spent over a decade working in public health: first for the CDC's Epidemic Intelligence Service and then for the New York City Department of Health. From 2009 to 2011, he served as the National Coordinator for Health IT at the Department of Health and Human Services where he helped oversee the nationwide transition from paper to electronic medical records. In 2014, he founded Aledade, a company that helps primary care physicians form value-based care networks in the US. Over the course of our conversation, Dr. Mostashari shares how his childhood in Iran pushed him towards public health, how his experience watching his father being cared for in the hospital drove him towards medicine, and how he has spent his career in the liminal space between public health and medicine. We discuss the rollout of EMRs, and how fee-for-service payment models led to EMRs being optimized for documentation rather than patient care. We explore how value-based care not only solves the problem of over-documentation, but also better aligns the goals of patients, physicians, and even insurance companies. Dr. Mostashari maps out the progress we have made toward this kind of model and the hurdles we have to clear before we have a system that incentivizes preventing stroke as much as treating stroke. In this episode, you'll hear about: 3:35 - How Dr. Mostashari became drawn to the intersection between the intimate work of doctoring and the wide lens work of public health. 12:12 - Dr. Mostashari's experiences modernizing health IT systems and learning to optimize for the number of lives saved rather than the number of technological solutions implemented.16:05 - Dr. Mostashari's assessment of the rollout of the electronic medical record in the US.25:09 - How Aledade frees primary care physicians to prioritize patient outcomes and reduces the burden of EMR documentation.38:57 - What the US can learn from international health care systems. 41:00 - Challenges in transitioning to outcome-based models of primary care.50:30 - How Dr. Mostashari's medical training has shaped his career in public health. If you enjoyed this episode, please subscribe, rate, and review our show, available for free on Spotify, Apple Podcasts, or wherever you get your podcasts. If you know of a doctor, patient, or anyone working in health care who would love to explore meaning in medicine with us on the show, feel free to leave a suggestion in the comments or send an email to info@thedoctorsart.com.Copyright The Doctor's Art Podcast 2026
Are your EMR templates helping—or hurting—your documentation? Terry dives into the difference between pre‑formatted templates and pre‑populated medical records, and why that distinction matters more than most providers realize. Pre‑populated fields can create inaccurate documentation, audit red flags, and even malpractice risk. Terry also reviews a NAMAS article that sheds light on how this issue is showing up in real audits and what practices should watch for. Subscribe and Listen Find all of Terry’s official links in one place: https://www.terryfletcher.net/links The post Pre‑Populated EMRs Are Not Templates appeared first on Terry Fletcher Consulting, Inc..
Gold is gathering momentum and pushing above $5,000, though its been a little bumpy for precious metals investors. As geopolitical tensions rise and inflation concerns persist, the traditional safe haven is testing new psychological levels.Today's Stocks & Topics: Emerson Electric Co. (EMR), Third Annual InvestTalk Market Madness, Market Wrap, Coca-Cola Consolidated, Inc. (COKE), The Great American Stock Exodus: When U.S. Markets Lose Their Crown, Nexstar Media Group, Inc. (NXST), Cencora, Inc. (COR), Franklin FTSE Japan ETF (FLJP), iShares JPX-Nikkei 400 ETF (JPXN), Ciena Corporation (CIEN), VanEck Uranium and Nuclear ETF (NLR), Insider Purchases.Our Sponsors:* Check out Anthropic: https://claude.ai/invest* Check out Pebl: https://hipebl.ai* Check out Quince: https://quince.com/INVESTAdvertising Inquiries: https://redcircle.com/brands