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In this episode of ASCP Esty Talk, Maggie and Ella are joined by molecular biologist Dr. David Stachura to break down the science behind stem cells in skincare. Dr. David breaks down the differences between mammalian and plant stem cells, growth factors, exosomes, and why understanding these distinctions matters. ASCP Esty Talk with hosts Ella Cressman and Maggie Staszcuk Produced by Associated Skin Care Professionals (ASCP) for licensed estheticians, ASCP Esty Talk is a weekly podcast, hosted by licensed estheticians, Ella Cressman, ASCP Skin Deep Magazine contributor, and Maggie Staszcuk, ASCP Program Director. We see your passion, innovation, and hard work and are here to support you by providing a platform for networking, advocacy, camaraderie, and education. We aim to inspire you to ask the right questions, find your motivation, and give you the courage to have the professional skin care career you desire. About Dr. David Stachura Dr. David Stachura has a B.S. in Molecular Biology from Lehigh University and a Ph.D. in Cellular and Molecular Biology from the University of Pennsylvania and performed his postdoctoral studies at the University of California San Diego. He is a stem cell biology expert and biotechnology executive specializing in regenerative medicine and innovative skincare solutions. As the Chief Scientific Officer (CSO) and Chief Operating Officer (COO) of SpecBio and FACTORFIVE Skincare, Dr. Stachura drives the development of cutting-edge wound healing therapies and cosmetic advancements. Previously directing the Stachura Lab, his breakthrough research in developmental biology, immunology, hematopoiesis, and stem cells has been widely published in peer-reviewed scientific manuscripts. Recognized for securing prestigious competitive NIH grants and advancing translational medicine, Dr. Stachura bridges the gap between complex laboratory science and commercial marketplace applications. Based in Chico California, Dr. David Stachura continues to lead industry advancements in cellular biology, helping biotechnology companies scale their scientific research, product development, and clinical strategy. About Ella Cressman: Ella Cressman is a licensed esthetician, certified organic formulator, and business owner with more than 20 years of experience in corrective skin care. Known as an "ingredient junkie" and industry cheerleader, she empowers professionals to think beyond products and develop a deeper understanding of skin function and formulation. In addition to her practice, Cressman is the founder of the HHP Collective, a practitioner-led community focused on strengthening clinical reasoning and advancing professional growth within the esthetics industry. Connect with Ella Cressman: Website: www.hhpcollective.com LinkedIn: linkedin.com/in/ella-cressman-62aa46a About Maggie Staszcuk: Maggie Staszcuk serves as the Program Director for ASCP and is the cohost of ASCP Esty Talk podcast. With over 18 years' experience in the esthetics industry, her diverse background includes roles in spa management, spa and med-spa services, and esthetics education. Since becoming a licensed esthetician in 2006, she carries a range of certifications in basic and advanced esthetics. Maggie is dedicated to equipping estheticians with the knowledge and resources they need to thrive in their careers. Connect with Maggie Staszcuk: P: 800.789.0411 EXT 1636 E: MStaszcuk@ascpskincare.com About our Sponsors: Massage Envy is a national franchisor and does not independently own or operate any of the Massage Envy franchised locations nationwide. The Massage Envy franchise network, through its franchise locations, is the leading provider of massage services. Founded in 2002, Massage Envy now has approximately 1,100 franchise locations in 49 states that have together delivered more than 200 million massages and skin care services. Website: www.massageenvy.com/careers/career-areas/esthetician Facebook: @MassageEnvyCareers LinkedIn: @MassageEnvy GlossGenius Gaps in your schedule. Clients who don't rebook. Tight margins. High payment processing fees. Sound familiar? When you're running your own practice, you don't have time to figure out where you could be making more money. Especially when you're stitching together booking, payments, and a clunky EMR that only makes things harder. That's why we love GlossGenius — the business management platform that does the work for you. It fills your calendar, rebooks clients automatically, upsells high-margin services, and has the lowest flat-rate payment processing fees. Plus, all the HIPAA-compliant tools you need for charting, consents, and client records — without the admin chaos. GlossGenius grows your revenue and handles the busywork, so you can focus on your clients. Use code ESTY at GlossGenius.com for 50% off your first two months of their Gold or Platinum plan. GlossGenius. More Growth. Less Busywork. Visit https://glossgenius.com/ascp for more details. About Associated Skin Care Professionals (ASCP): Associated Skin Care Professionals (ASCP) is the nation's largest association for skin care professionals and your ONLY all-inclusive source for professional liability insurance, education, community, and career support. For estheticians at every stage of the journey, ASCP is your essential partner. Get in touch with us today if you have any questions or would like to join and become an ASCP member. Connect with ASCP: Website: www.ascpskincare.com Email: getconnected@ascpskincare.com Phone: 800-789-0411 Facebook: facebook.com/ASCPskincare Instagram: @ascpskincare
TOPIC: Electromagnetic Radiation, Cellphone Towers, 5G – TOPIC: The FCC's safety data on cell towers haven't been updated since 1996. As a result, the agency relies on outdated animal studies from the 1980s. In 2021, judges ordered the FCC to review newer wireless safety data, but no action has been taken. Last week, the US Court of Appeals for Washington, DC, issued an order to the FCC to explain within 30 days why it hasn't responded to the 2021 order.Miriam Eckenfels-Garcia is the Director of CHD's EMR & Wireless program. She leads a team of litigators and researchers focused on protecting children and the environment from the harms of wireless radiofrequency (RF) radiation. Miriam is an international lawyer with a background in corporate accountability and international human rights law. Throughout her career, she has worked for various human rights organizations in Europe and the U.S., where she focused on mechanisms to hold corporate actors accountable for egregious violations of human rights. After seven years of running pro bono research projects and international fellowships for the Public Interest Law Center at NYU School of Law, she joined CHD in 2021 to build and run its educational fellowship program and to fight against the unchecked expansion of wireless infrastructure –– pushed by big telecom and special interests — that harms our health, the environment, and our privacy autonomy.#cellphone #radiation #telecom
Speakers: Leanne Loranger and Sean FitzGerald The designation of physiotherapists as custodians under the Health Information Act is a significant development for registrants of the College of Physiotherapists of Alberta. This bonus episode repurposes the information shared at a recent "ask us anything" webinar, including information about: · Roles under the HIA and the concept of the circle of care. · Discussion of safeguards, and the duty to identify risks to the privacy and security of health information, before moving on to a discussion of electronic medical records and considerations for EMR use. (~09:30) · Common questions related to PIA requirements and implications for physiotherapists. (~17:30) · Discussion of HIA considerations if using email to transmit health information. (~22:30) · Implications of the transition to being designated a custodian under the HIA for school-based physiotherapists. (~25:30) · Discussion of implications of the HIA for solo practitioners. (~36:15) · The deadline for compliance with the requirements. (~36:45) · The resources available on the CPTA website to enable this transition. (~37:30) Listen on as Sean and Leanne address the questions submitted by the audience during the live webinar, including questions regarding · Different practice scenarios and the roles physiotherapists may have within their practice settings. (~38:00) · A physiotherapist's roles and responsibilities if they designate another healthcare professional as their affiliate. (~42:00) · Navigating information management in school settings. (43:30) · Further discussion of PIA requirements. (~45:30) · Can a corporation be a custodian? (~54:00) · Can a PT hire help to write their PIA? (~58:00) · Further discussion of school-related physiotherapist considerations. (58:30) · Discussion of disclosure of health information between custodians. (1:02:00) We close the episode by answering the overarching question: Why did we move to physiotherapists being custodians under the HIA? (1:04:00) Resources: · HIA Privacy Resources
Why is finding the perfect foundation shade still so difficult, even with more shades and better technology? In this episode of ASCP Esty Talk, Maggie and Ella explore new research into the science of shade matching, including the difference between how skin color is measured and how it's truly perceived. ASCP Esty Talk with hosts Ella Cressman and Maggie Staszcuk Produced by Associated Skin Care Professionals (ASCP) for licensed estheticians, ASCP Esty Talk is a weekly podcast, hosted by licensed estheticians, Ella Cressman, ASCP Skin Deep Magazine contributor, and Maggie Staszcuk, ASCP Program Director. We see your passion, innovation, and hard work and are here to support you by providing a platform for networking, advocacy, camaraderie, and education. We aim to inspire you to ask the right questions, find your motivation, and give you the courage to have the professional skin care career you desire. About Ella Cressman: Ella Cressman is a licensed esthetician, certified organic formulator, and business owner with more than 20 years of experience in corrective skin care. Known as an "ingredient junkie" and industry cheerleader, she empowers professionals to think beyond products and develop a deeper understanding of skin function and formulation. In addition to her practice, Cressman is the founder of the HHP Collective, a practitioner-led community focused on strengthening clinical reasoning and advancing professional growth within the esthetics industry. Connect with Ella Cressman: Website: www.hhpcollective.com LinkedIn: linkedin.com/in/ella-cressman-62aa46a About Maggie Staszcuk: Maggie Staszcuk serves as the Program Director for ASCP and is the cohost of ASCP Esty Talk podcast. With over 18 years' experience in the esthetics industry, her diverse background includes roles in spa management, spa and med-spa services, and esthetics education. Since becoming a licensed esthetician in 2006, she carries a range of certifications in basic and advanced esthetics. Maggie is dedicated to equipping estheticians with the knowledge and resources they need to thrive in their careers. Connect with Maggie Staszcuk: P: 800.789.0411 EXT 1636 E: MStaszcuk@ascpskincare.com About our Sponsors: Massage Envy is a national franchisor and does not independently own or operate any of the Massage Envy franchised locations nationwide. The Massage Envy franchise network, through its franchise locations, is the leading provider of massage services. Founded in 2002, Massage Envy now has approximately 1,100 franchise locations in 49 states that have together delivered more than 200 million massages and skin care services. Website: www.massageenvy.com/careers/career-areas/esthetician Facebook: @MassageEnvyCareers LinkedIn: @MassageEnvy GlossGenius Gaps in your schedule. Clients who don't rebook. Tight margins. High payment processing fees. Sound familiar? When you're running your own practice, you don't have time to figure out where you could be making more money. Especially when you're stitching together booking, payments, and a clunky EMR that only makes things harder. That's why we love GlossGenius — the business management platform that does the work for you. It fills your calendar, rebooks clients automatically, upsells high-margin services, and has the lowest flat-rate payment processing fees. Plus, all the HIPAA-compliant tools you need for charting, consents, and client records — without the admin chaos. GlossGenius grows your revenue and handles the busywork, so you can focus on your clients. Use code ESTY at GlossGenius.com for 50% off your first two months of their Gold or Platinum plan. GlossGenius. More Growth. Less Busywork. Visit https://glossgenius.com/ascp for more details. About Associated Skin Care Professionals (ASCP): Associated Skin Care Professionals (ASCP) is the nation's largest association for skin care professionals and your ONLY all-inclusive source for professional liability insurance, education, community, and career support. For estheticians at every stage of the journey, ASCP is your essential partner. Get in touch with us today if you have any questions or would like to join and become an ASCP member. Connect with ASCP: Website: www.ascpskincare.com Email: getconnected@ascpskincare.com Phone: 800-789-0411 Facebook: facebook.com/ASCPskincare Instagram: @ascpskincare
https://clinicos.ph/compare/clinicos-vs-seriousmd/With the Philippines' EMR market set to more than double by 2031, clinic owners face a real choice: a clinic-centered portal or a networked marketplace model. Which approach actually fits your practice's workflow, billing clarity, and patient experience? ClinicOS by ACS City: Cebu City Address: Unit 4, Terryville 2, Freedom St., Peace Valley, Lahug Website: https://clinicos.ph Phone: +63 999 097 6323 Email: clinicos@automatedclientsystem.com
If your doctor prescribes you medication without first asking about your diet, your sleep, your stress, or your vital signs — you don't have a doctor. You have a drug dealer.That's the provocation Scott Middleton brought to this episode of The Disrupted Podcast, and it's one that cuts straight to the heart of everything wrong — and everything possible — in modern healthcare. Scott is the Founder and Chief Disruption Officer of Your Health, a healthcare organization built on the radical idea that prevention is cheaper, smarter, and more humane than reaction.In this conversation, Scott unpacks:Why most doctors have become de facto salespeople for pharmaceutical companies — and how to change thatThe staggering math of remote patient monitoring: how vital signs three times a week could prevent 50% of heart attacks and hospitalizationsThe GLP-1 opportunity hiding in plain sight — and why missing a patient's height is costing thousands of people access to life-changing careHow self-insured employers are bleeding money on avoidable hospitalizations — and what accountability actually looks likeScott's mission beyond the bottom line: a United Methodist minister who got into healthcare to save souls, not just bodiesIf you've ever left a doctor's appointment feeling like a transaction rather than a patient, this episode is for you. The data already exists to change that — we just have to decide to use it. www.YourHealth.Org
A pediatrician gave a child vaccines the chart said he needed. The record showing he had already had them was buried in the system. Dennis Hursh is a health law attorney and founder of Physician Agreements Health Law. This episode is based on his article "EMR errors get blamed on physicians, not systems," published on KevinMD. The health system did not fix the record system. It counseled the physician and moved to put her on a corrective action plan for failing to follow its vaccine policy. He explains why she resigned rather than carry that on her record, what a corrective action plan does to you at credentialing for the next five years, and why a non-compete means she will not see those patients again after 40 years in that community. He also walks through the contract language he negotiates: an agreed independent reviewer, and 60 days to fix anything the reviewer finds. Stay to the end for his argument that due process belongs in your contract before anyone accuses you of poor quality care. This episode is brought to you by ModMed. Welcome to your new AI-Powered Practice from ModMed. We're transforming specialty care by embedding AI Assistants across your entire workflow. Our all-in-one platform of EHR, patient engagement, practice management, and RCM helps reduce repetitive work while keeping you firmly in control. Trained on de-identified data from nearly a billion patient encounters, this isn't just smarter software. It's a new way of working for specialty medicine, more efficient and more connected to the patient experience. Start building your AI-Powered Practice at modmed.com. VISIT SPONSOR → https://www.modmed.com/ SUBSCRIBE TO THE PODCAST → https://www.kevinmd.com/podcast
In this episode, host Anji sits down with Dr. Carla Pearson and Mary Ford, co-founders of Smiley Aesthetics, to challenge the instinct every practice owner has when a top injector wants more independence: fight to retain her. Instead, Carla and Mary explain why Smiley built an independent provider platform that lets injectors own their own business inside Smiley's ecosystem, turning a retention problem into a growth model spanning seven locations and eight providers. They break down exactly what an independent provider receives on day one, from medical directorship and a fully built EMR to compliance oversight and free ongoing training, and how Smiley manages medical direction and clinical standards across eight states without letting quality drift. The conversation also digs into the 2025 numbers, why raising prices beats discounting against tax-pricing compression, and where GLP-1 patients actually create new revenue instead of eroding it. Carla and Mary close with a candid look at where AI is genuinely cutting cost inside Smiley's operations, bookkeeping, website management, and compliance checks, and where it hasn't replaced a human yet. Their final advice for owners: stop building your practice around one provider, and start building the agreements, expectations, and patient stickiness that let it thrive no matter who's in the room.
TransPennine Express orders new rolling stock – and it's excellent news for Derby! But we have plenty of questionsAvanti West Coast cuts services AGAIN; andTickets will soon be automatically valid on other services when yours is cancelled. But is there a catch?**LINK TO GREEN SIGNALS LISTENER SURVEY: https://tally.so/r/lbGWQpIn this episode:(00:00) Intro(01:10) TPE's rolling stock order(17:09) Avanti West Coast cut services(22:49) DfT announces ticket changes for cancelled trains(29:26) Railway News round-up(29:28) Cléon train derailment(30:47) New rail freight target(32:24) Funding secured for Cottam Parkway(33:42) First commercial freight to Sizewell C(34:46) RMT suspends EMR strike action(37:22) CAF Civity battery range test(38:36) ScotRail proposal to rename station(39:52) ORR independent review interview(56:59) Thanks to Supporters(58:13) Heritage News round-up(58:17) Nene Valley Railway vandalism(58:52) North Yorkshire Moors Railway Bridge 42 appeal(59:43) First female driver on the East Lancashire Railway(01:01:43) The Quiz(01:04:29) LNER marks National Quiet DayCredits:Thumbnail image - AlstomMembership: If you want to see even more from Green Signals, including exclusive content, become a member and support the channel further too.YouTube -https://www.youtube.com/@GreenSignals/joinPatreon -https://www.patreon.com/GreenSignalsGreen Signals: Website -http://www.greensignals.orgMerchandise - http://greensignals.etsy.comNewsletter -http://www.greensignals.org/#mailing-listFollow: X (Twitter) -https://twitter.com/greensignallersLinkedIn -https://www.linkedin.com/company/green-signals-productions-ltdImportant notes:You can view our legal disclaimer, copyright information and privacy policy here - https://www.greensignals.org/legal/
The esthetics industry has largely traded the term "anti-aging" for language like healthy aging, longevity, and pro-aging, but has the goal actually changed? In this episode of ASCP Esty Talk, Maggie and Ella examine how attitudes toward aging are evolving and whether the shift represents a new philosophy or simply new vocabulary. ASCP Esty Talk with hosts Ella Cressman and Maggie Staszcuk Produced by Associated Skin Care Professionals (ASCP) for licensed estheticians, ASCP Esty Talk is a weekly podcast, hosted by licensed estheticians, Ella Cressman, ASCP Skin Deep Magazine contributor, and Maggie Staszcuk, ASCP Program Director. We see your passion, innovation, and hard work and are here to support you by providing a platform for networking, advocacy, camaraderie, and education. We aim to inspire you to ask the right questions, find your motivation, and give you the courage to have the professional skin care career you desire. About Ella Cressman: Ella Cressman is a licensed esthetician, certified organic formulator, and business owner with more than 20 years of experience in corrective skin care. Known as an "ingredient junkie" and industry cheerleader, she empowers professionals to think beyond products and develop a deeper understanding of skin function and formulation. In addition to her practice, Cressman is the founder of the HHP Collective, a practitioner-led community focused on strengthening clinical reasoning and advancing professional growth within the esthetics industry. Connect with Ella Cressman: Website: www.hhpcollective.com LinkedIn: linkedin.com/in/ella-cressman-62aa46a About Maggie Staszcuk: Maggie Staszcuk serves as the Program Director for ASCP and is the cohost of ASCP Esty Talk podcast. With over 18 years' experience in the esthetics industry, her diverse background includes roles in spa management, spa and med-spa services, and esthetics education. Since becoming a licensed esthetician in 2006, she carries a range of certifications in basic and advanced esthetics. Maggie is dedicated to equipping estheticians with the knowledge and resources they need to thrive in their careers. Connect with Maggie Staszcuk: P: 800.789.0411 EXT 1636 E: MStaszcuk@ascpskincare.com About our Sponsors: Massage Envy is a national franchisor and does not independently own or operate any of the Massage Envy franchised locations nationwide. The Massage Envy franchise network, through its franchise locations, is the leading provider of massage services. Founded in 2002, Massage Envy now has approximately 1,100 franchise locations in 49 states that have together delivered more than 200 million massages and skin care services. Website: www.massageenvy.com/careers/career-areas/esthetician Facebook: @MassageEnvyCareers LinkedIn: @MassageEnvy GlossGenius Gaps in your schedule. Clients who don't rebook. Tight margins. High payment processing fees. Sound familiar? When you're running your own practice, you don't have time to figure out where you could be making more money. Especially when you're stitching together booking, payments, and a clunky EMR that only makes things harder. That's why we love GlossGenius — the business management platform that does the work for you. It fills your calendar, rebooks clients automatically, upsells high-margin services, and has the lowest flat-rate payment processing fees. Plus, all the HIPAA-compliant tools you need for charting, consents, and client records — without the admin chaos. GlossGenius grows your revenue and handles the busywork, so you can focus on your clients. Use code ESTY at GlossGenius.com for 50% off your first two months of their Gold or Platinum plan. GlossGenius. More Growth. Less Busywork. Visit https://glossgenius.com/ascp for more details. About Associated Skin Care Professionals (ASCP): Associated Skin Care Professionals (ASCP) is the nation's largest association for skin care professionals and your ONLY all-inclusive source for professional liability insurance, education, community, and career support. For estheticians at every stage of the journey, ASCP is your essential partner. Get in touch with us today if you have any questions or would like to join and become an ASCP member. Connect with ASCP: Website: www.ascpskincare.com Email: getconnected@ascpskincare.com Phone: 800-789-0411 Facebook: facebook.com/ASCPskincare Instagram: @ascpskincare
Have you ever ordered a CT scan based purely on a "gut feeling" and found a vascular emergency? That's Clinical Gestalt—the legendary physician "spidey sense." But in 2026, with AI alerts built into every EMR, does human intuition still have a place in Emergency Medicine? In this episode of EM Over Easy, Andy, Drew, Kaitlin, and Patricia deep-dive into the complex intersection of human intuition and modern Artificial Intelligence. Are we de-skilling ourselves into technicians, or is AI just the ultimate co-pilot?
Today I'm talking with Britt Cunningham, founder of Brit Social Media, about whether TikTok actually is worth your time as a local, brick-and-mortar business.Britt works with service-based businesses, including acupuncturists and other wellness entrepreneurs, to manage their social media strategy and content. The last time she was on the podcast, we talked mostly about Instagram, but she mentioned that TikTok has some unique advantages when it comes to reaching a local audience. That caught my attention, and since then, I've actually started experimenting with TikTok for my own acupuncture practice.In this episode, we talk about:Why TikTok may be better than Instagram in terms of getting your content in front of people who actually live near your practiceHow to repurpose the Reels you're already creating for Instagram, instead of making new contentWhat to post, how often to post, and what kinds of content are working well for acupuncturists and wellness practices right nowHow to start showing up on video when you're uncomfortable on camera, including an easy way to begin with B-rollWe also talk about why you probably don't need to spend nearly as much time writing TikTok captions as you do Instagram captions, which I personally consider excellent news.Hope you enjoy this episode with Britt!SHOW NOTES:Britt's Website: Britt Social MediaInstagram @brittsocialmediaTikTok @brittsocialmediaYouTube @brittsocialmediaMichelle's Marketing Breakthrough Audit
Digital Health Talks - Changemakers Focused on Fixing Healthcare
Ambient AI earned its early reputation in the exam room, easing physician documentation. The bigger opportunity, and the harder build, is nursing. Geri Hansen, Vice President of IS Applications at Baptist Health and an informatics nurse by training, joins Megan Antonelli to talk about what it really takes to move ambient AI for nurses from early-adopter experiment to standard practice. They get into where it delivers value today, where it still falls short, how to prove ROI inside structured nursing workflows, and what separates a pilot that scales from one that stalls. A candid, operator-level conversation for the CIO, CMIO, and CNIO planning their next move. Geri Hansen, MSN, RN, NI-BC, Vice President, IS Applications, Baptist Health Megan Antonelli, Chief Executive Officer, HealthIMPACT Live Subscribe to Digital Health Talks on Apple Podcasts, Spotify, YouTube, or wherever you listen.Learn more about HealthIMPACT Live events, virtual forums, and healthcare leader conversations at healthimpactlive.com.Interested in being a guest, sponsoring, or joining the HealthIMPACT community? Visit healthimpactlive.com/digital-health-talks.
For the 201st episode of the Healthcare IT Today Podcast, sponsored by Rhapsody, we are talking about Epic UGM and Health IT Australia! We kick this episode off by comparing the general vibe of this year’s UGM to the previous one. Then we discuss the signs or portents of things to come that we noticed, as well as the areas where people were focusing their attention. Next, we share the announcements that stood out to us at Epic UGM. Then we dig into Australia being an EMR greenfield market. Finally, we wrap this episode up by discussing our biggest takeaways from Health IT in Australia. Thank you to this episode’s sponsor, Rhapsody. Interoperability is hard to say, and even harder to do. Rhapsody makes it easy. Built exclusively for healthcare, Rhapsody helps organizations connect systems, activate trusted data, and reduce the burden of integration so teams can move faster with confidence. Trusted by more than 1,900 healthcare organizations worldwide and ranked #1 in Best in KLAS for integration for 17 years running, Rhapsody is helping healthcare organizations build an AI-ready foundation for what’s next. See where you stand. Get the Rhapsody State of Interoperability report at interopreport.com. Here's a preview of the topics and questions we discuss in this episode: What was the general vibe at this year's UGM compared to previous ones? Any signs or portents of things to come or areas where people were focusing their attention? What announcements stood out to you at Epic UGM? What's this I hear about Australia being an EMR greenfield market? What were some of your big takeaways from Health IT in Australia? Now, without further ado, we’re excited to share with you the next episode of the Healthcare IT Today podcast. We publish a new Healthcare IT Today podcast every ~2 weeks. Thanks to our friends at Healthcare Now Radio, you’ll be able to listen to the latest episodes of Healthcare IT Today on their radio station for the first two weeks. Then, we’ll be publishing each episode as a podcast and YouTube video here after it finishes on the radio. You can also subscribe to the Healthcare IT Today podcast on any of the following platforms: Apple Podcasts Google Podcasts Stitcher Podcast Radio TuneIn Spotify iHeartRadio Pandora Thanks for listening to Healthcare IT Today and if you enjoy the content we’re sharing, please rate the podcast on your favorite podcasting platform. Along with the popular podcasting platforms above, you can Subscribe to Healthcare IT Today on YouTube. Plus, all of the audio and video versions will be made available to stream on HealthcareITToday.com. If you work in Healthcare IT, we’d love to hear where you agree and/or disagree with the perspectives we shared. Feel free to share your thoughts and perspectives in the comments of this post, in the YouTube comments, with @Colin_Hung or @techguy on Twitter, or privately on our Contact Us page. Let us know what you think of the podcast and if you have any ideas for future episodes. Thanks so much for listening! Rhapsody is a proud sponsor of Healthcare Scene. Listen to Our Latest Episodes:
Bu mektûb Şeyh Muhammed Ma'sûm “kuddise sirruh” Serhendî Hazretleri tarafından, Mirzâ Ubeydüllah beğe yazılmışdır. Bazıları zan eder ki, tasavvuf, kendi hâline bakıp, başkasına karışmamak, kimseye ilişmemekdir. Bu, doğru değildir ve dinde yara açmağa sebeb olur. Ebû Bekir-i Sıddîk (r.a.)'a bağlanan büyüklerin yolu, sünnet-i seniyyeye ittiba ve bid'atlerden kaçmak olduğu kitâblarında yazılıdır. Emr-i ma'rûf ve nehy-i münker ve buğd-ı fillâh ve cihâd-ı fî sebîlillâh, Peygamberimizin (s.a.v.) sünnetinden, belki islâmiyyetin vâciblerinden ve farzlarındandır. O hâlde, emr-i ma'rûfu terk etmek, bu büyüklerin yolunu terk etmek olur. Hâce Mu'înüddîn-i Çeştî buyurdu: Dostun yolu çok ince ve tehlikelidir. Herkese nasîhat et ve tehlikeyi bildir! Fudayl bin Iyâd Hazretleri buyurdu: Bid'at söyleyenleri ve yapanları sevenlerin ibâdetlerini, Allahü teâlâ kabûl etmez ve kalblerinden îmânlarını çıkarır. Bid'at sâhibini sevmeyenin ibâdeti az olsa da, Allahü Teâlânın bunu afv buyurmasını ümmîd ederim. Yolda bid'at sâhibine karşı gelirsen, yolunu değiştir! Şeyh Seyyid Abdülkadir Geylâni Hazretleri buyurdu ki: Bir kimse, bir bid'at meydâna çıkarsa veyâ bir bid'ati işlese, Allahü teâlânın ve meleklerin ve bütün insanların la'neti, onun üzerine olsun. Peygambere (s.a.v.) tâbi' olan, insanları da'vet etmekde ve emr-i ma'rûf, nehy-i münker etmekde de tâbi' olur. Bunları yapmayan, Ona hakikaten tâbi' olmuş değildir. Allahü teâlâ, Mûsâ (a.s.)'a sual etti: Benim için ne işledin? Cenâb-ı Hak buyurdu: Yâ Mûsâ! Dostlarımı benim için sevdin mi ve düşmanlarıma benim için düşmanlık etdin mi? Muhabbet, sevgilinin dostlarını sevmeği, düşmanlarına düşmanlık etmeği îcâb eder. (Şeyh Muhammed Ma'sûm Serhendî, Mektûbât, c.4, Mektup 29)
Ultrasound-guided nerve blocks are no longer just a niche skill for fellowship-trained ultrasound specialists—they are a core component of modern multimodal pain management in the ED. Endorsed by ACEP, nerve blocks can offer rapid, targeted pain relief without relying solely on systemic opioids, making everything from rest to imaging and procedural workups significantly more comfortable for patients. Today, Dr. Carlos Mikell, UC Davis Emergency Ultrasound Faculty and nerve block expert, joins us to share why every emergency physician should adopt nerve blocks as part of their practice. We'll break down the top ED blocks, explore innovative indications like genicular nerve blocks for knee pain, and discuss essential safety protocols and how to get started – or become more comfortable – with blocks in your ED. Why Nerve Blocks Belongs in the ED Targeted Relief: Delivers effective, localized pain management as part of a multi-modal pain control approach, sparing patients some of the systemic side effects of opioids. Facilitates ED Workup: Relieves movement-related pain, making imaging, patient transport, and local procedures far easier and more comfortable for the patient. ACEP Endorsement: ACEP's policy statement formalizes ultrasound-guided nerve blocks as an essential skill for all emergency physicians—not just ultrasound fellowship graduates. Analgesia, Not Complete Anesthesia: The goal in the ED is regional analgesia (taking pain down to a manageable, functional level safely) rather than dense, surgical anesthesia. The Most Common ED Nerve Blocks According to data from the National Ultrasound Guided Nerve Block Registry: Fascia Iliaca Plane / Femoral Nerve Block (~36%): Indications: Hip fractures, mid-shaft/distal femur fractures, hip dislocations, and severe thigh trauma. Safety Profile: Highly safe; target plane is centimeters away from the main neurovascular bundle in a easily compressible site. Erector Spinae Plane (ESP) Block: Indications: Back pain, renal colic, shingles, and rib fractures. Forearm Blocks (Median, Ulnar, Radial): Indications: Distal forearm fractures, complex lacerations, and hand procedures. Serratus Anterior Plane (SAP) Block (~7%): Indications: Rib fractures, pre/post-chest tube insertion pain, and chest wall abscesses. Tip: Hydro-dissect with normal saline first to identify the fascial plane before injecting local anesthetic, and consider adding dexamethasone to extend duration. Innovative Block Spotlight: Genicular Nerve Block Target: Three of the primary sensory branches of the sciatic/femoral nerves supplying the anterior knee. Indications: Acute knee trauma/fractures, acute-on-chronic knee pain, and severe osteoarthritic flare-ups. Safety & Execution: Low-volume block (~10 mL total). Pearl: Omit the inferior-lateral genicular injection to avoid unintentional peroneal nerve block and foot drop. Streamlining Nerve Blocks in Your Department To move nerve blocks from a rare procedure to a routine clinical tool: ED Infrastructure: Build standardized EMR order sets, procedure note templates, and dedicated nerve block supply carts/kits. Departmental Support: Designate a point person to coordinate credentialing, interdisciplinary pathways (e.g., trauma, orthopedics), and physician/nurse/tech education. Hands-on Training: Utilize cadaver labs, simulation, and scanning shifts to build faculty and resident confidence. Non-Negotiable Safety Guidelines & LAST Prevention Nerve blocks are generally low-risk, but vigilance is critical to avoid complications like Local Anesthetic Systemic Toxicity (LAST) or direct nerve injury: Patient Selection: Avoid in uncommunicative patients (who cannot report paresthesias or tinnitus), areas at high risk for compartment syndrome, or pre-existing severe nerve deficits. Monitoring: Keep patients on cardiac telemetry for 30–60 minutes post-block for central or high-volume blocks (>10 mL or above the elbow/knee). Dosing Buffer: Calculate maximum weight-based local anesthetic doses every time; stay within 60–70% of the maximum dose to maintain a safety buffer. Intralipid Availability: Ensure 20% Intralipid is immediately accessible in the ED pharmacy or brought directly to the bedside. Injection Technique: Never point the needle directly at a nerve. Inject into the fascial plane, stop immediately if you encounter resistance, and perform frequent aspirations every 3–5 mL. What is your favorite ultrasound-guided nerve block? What barriers do you encounter to doing blocks in the ED? We'd love to hear form you! Connect with us on social media @empulsepodcast or connect with us on ucdavisem.com Hosts: Dr. Julia Magaña, Professor of Pediatric Emergency Medicine at UC Davis Dr. Sarah Medeiros, Professor of Pediatric Emergency Medicine at UC Davis Guest: Dr. Carlos Mikell, Assistant Professor of Emergency Medicine and Ultrasound Faculty at UC Davis Resources: ACEP Policy Satement: Ultrasound Guidelines: Emergency, Point-of-care, and Clinical Ultrasound Guidelines in Medicine, June 2016 ACEP Now: How To Build an Ultrasound-Guided Nerve Block Program By Arun Nagdev, MD; Kaitlen Howell, MD; Akash Desai, MD; David Martin, MD; and Daniel Mantuani, MD, MPH | on January 6, 2023 ACEP Sonoguide: Nerve Blocks NURVE Block Registry Brown J, Milgrim F, Driver L, et al. Efficacy and Safety of Adjunct Medications in ED Ultrasound-Guided Nerve Blocks: A National Ultrasound-Guided NeRVE (NURVE) Block Registry Study. Acad Emerg Med. 2025 Dec;32(12):1299-1308. doi: 10.1111/acem.70128. Epub 2025 Aug 27. PMID: 40873157. Goldsmith A, Driver L, Duggan NM, et al. Complication Rates After Ultrasonography-Guided Nerve Blocks Performed in the Emergency Department. JAMA Netw Open. 2024 Nov 4;7(11):e2444742. doi: 10.1001/jamanetworkopen.2024.44742. Erratum in: JAMA Netw Open. 2024 Dec 2;7(12):e2455847. doi: 10.1001/jamanetworkopen.2024.55847. PMID: 39535792; PMCID: PMC11561692. *** Thank you to the UC Davis Department of Emergency Medicine for supporting this podcast and to Orlando Magaña at OM Productions for audio production services. Disclaimer: The opinions expressed on this podcast are those of the hosts or guests and do not necessarily reflect the views of UC Davis Department of Emergency Medicine, UC Davis Health, or their parent organizations.
Estheticians often become trusted confidants. But where's the line between listening and carrying a client's emotional weight? In this episode of ASCP Esty Talk, Maggie and Ella explore the emotional side of the treatment room, including the unique relationships estheticians build with their clients and the importance of healthy professional boundaries. ASCP Esty Talk with hosts Ella Cressman and Maggie Staszcuk Produced by Associated Skin Care Professionals (ASCP) for licensed estheticians, ASCP Esty Talk is a weekly podcast, hosted by licensed estheticians, Ella Cressman, ASCP Skin Deep Magazine contributor, and Maggie Staszcuk, ASCP Program Director. We see your passion, innovation, and hard work and are here to support you by providing a platform for networking, advocacy, camaraderie, and education. We aim to inspire you to ask the right questions, find your motivation, and give you the courage to have the professional skin care career you desire. About Ella Cressman: Ella Cressman is a licensed esthetician, certified organic formulator, and business owner with more than 20 years of experience in corrective skin care. Known as an "ingredient junkie" and industry cheerleader, she empowers professionals to think beyond products and develop a deeper understanding of skin function and formulation. In addition to her practice, Cressman is the founder of the HHP Collective, a practitioner-led community focused on strengthening clinical reasoning and advancing professional growth within the esthetics industry. Connect with Ella Cressman: Website: www.hhpcollective.com LinkedIn: linkedin.com/in/ella-cressman-62aa46a About Maggie Staszcuk: Maggie Staszcuk serves as the Program Director for ASCP and is the cohost of ASCP Esty Talk podcast. With over 18 years' experience in the esthetics industry, her diverse background includes roles in spa management, spa and med-spa services, and esthetics education. Since becoming a licensed esthetician in 2006, she carries a range of certifications in basic and advanced esthetics. Maggie is dedicated to equipping estheticians with the knowledge and resources they need to thrive in their careers. Connect with Maggie Staszcuk: P: 800.789.0411 EXT 1636 E: MStaszcuk@ascpskincare.com About our Sponsors: Massage Envy is a national franchisor and does not independently own or operate any of the Massage Envy franchised locations nationwide. The Massage Envy franchise network, through its franchise locations, is the leading provider of massage services. Founded in 2002, Massage Envy now has approximately 1,100 franchise locations in 49 states that have together delivered more than 200 million massages and skin care services. Website: www.massageenvy.com/careers/career-areas/esthetician Facebook: @MassageEnvyCareers LinkedIn: @MassageEnvy GlossGenius Gaps in your schedule. Clients who don't rebook. Tight margins. High payment processing fees. Sound familiar? When you're running your own practice, you don't have time to figure out where you could be making more money. Especially when you're stitching together booking, payments, and a clunky EMR that only makes things harder. That's why we love GlossGenius — the business management platform that does the work for you. It fills your calendar, rebooks clients automatically, upsells high-margin services, and has the lowest flat-rate payment processing fees. Plus, all the HIPAA-compliant tools you need for charting, consents, and client records — without the admin chaos. GlossGenius grows your revenue and handles the busywork, so you can focus on your clients. Use code ESTY at GlossGenius.com for 50% off your first two months of their Gold or Platinum plan. GlossGenius. More Growth. Less Busywork. Visit https://glossgenius.com/ascp for more details. About Associated Skin Care Professionals (ASCP): Associated Skin Care Professionals (ASCP) is the nation's largest association for skin care professionals and your ONLY all-inclusive source for professional liability insurance, education, community, and career support. For estheticians at every stage of the journey, ASCP is your essential partner. Get in touch with us today if you have any questions or would like to join and become an ASCP member. Connect with ASCP: Website: www.ascpskincare.com Email: getconnected@ascpskincare.com Phone: 800-789-0411 Facebook: facebook.com/ASCPskincare Instagram: @ascpskincare
Send us Fan MailResources Cybersecurity Incident Response Checklist: https://eligibility.natrevmd.com/natrevmd-cybersecurity-checklist natrevmd.com Trusted Resources: https://natrevmd.com/trusted-resources/ A healthcare record sells for 10 to 40 times more than a credit card number on criminal markets, and it cannot be cancelled the way a card can. Independent practices hold that data with the least defense in the entire healthcare system: one IT contractor, a server in a closet, and no one whose job it is to think about security. Attackers know it. Why independent practices are the target Three attack vectors specific to practice settings: Phishing emails that look like they are from an EMR vendor, billing company, or payer. Remote access set up for telehealth or post-COVID flexibility that was never properly secured. Third-party vendor access, where a billing company or IT contractor gets breached and the practice is compromised through them. What to do in the first 24 hours if you are hit 1. Isolate immediately. Disconnect affected systems from the network, but do not power them down, powered systems preserve evidence forensic teams need. 2. Call your cyber insurance carrier first, then your attorney. Do not call the attackers, and do not pay anything without guidance. 3. Document everything from the moment you discover the breach. This becomes the foundation of your HIPAA breach report if one is required, and the 60-day notification clock starts at discovery. 4. Do not restore from backup until forensics has cleared the system. Restoring too early can reintroduce the attack. Three asks for your team this week Ask your IT contractor: do we have multi-factor authentication enabled on our EMR, our email, and our remote access tools? If not, when can you turn it on? Ask your IT contractor: when was the last time we tested a restore from our backup? Can you run a test this month? Call your business insurance broker: do we have cyber liability coverage? If not, what would it cost to add it? Episode breakdown Why independent practices are the target Three attack vectors specific to practice settings Five things most practices are not doing What to do in the first 24 hours if hit Three asks for your team this week
Korean skincare is far more than a viral trend or a multi-step routine. In this episode of ASCP Esty Talk, Maggie and Ella explore the philosophy behind Korean skin care, examining its barrier-first approach, emphasis on prevention, and the cultural practices that have shaped one of the world's most innovative cosmetic industries. ASCP Esty Talk with hosts Ella Cressman and Maggie Staszcuk Produced by Associated Skin Care Professionals (ASCP) for licensed estheticians, ASCP Esty Talk is a weekly podcast, hosted by licensed estheticians, Ella Cressman, ASCP Skin Deep Magazine contributor, and Maggie Staszcuk, ASCP Program Director. We see your passion, innovation, and hard work and are here to support you by providing a platform for networking, advocacy, camaraderie, and education. We aim to inspire you to ask the right questions, find your motivation, and give you the courage to have the professional skin care career you desire. About Ella Cressman: Ella Cressman is a licensed esthetician, certified organic formulator, and business owner with more than 20 years of experience in corrective skin care. Known as an "ingredient junkie" and industry cheerleader, she empowers professionals to think beyond products and develop a deeper understanding of skin function and formulation. In addition to her practice, Cressman is the founder of the HHP Collective, a practitioner-led community focused on strengthening clinical reasoning and advancing professional growth within the esthetics industry. Connect with Ella Cressman: Website: www.hhpcollective.com LinkedIn: linkedin.com/in/ella-cressman-62aa46a About Maggie Staszcuk: Maggie Staszcuk serves as the Program Director for ASCP and is the cohost of ASCP Esty Talk podcast. With over 18 years' experience in the esthetics industry, her diverse background includes roles in spa management, spa and med-spa services, and esthetics education. Since becoming a licensed esthetician in 2006, she carries a range of certifications in basic and advanced esthetics. Maggie is dedicated to equipping estheticians with the knowledge and resources they need to thrive in their careers. Connect with Maggie Staszcuk: P: 800.789.0411 EXT 1636 E: MStaszcuk@ascpskincare.com About our Sponsors: Massage Envy is a national franchisor and does not independently own or operate any of the Massage Envy franchised locations nationwide. The Massage Envy franchise network, through its franchise locations, is the leading provider of massage services. Founded in 2002, Massage Envy now has approximately 1,100 franchise locations in 49 states that have together delivered more than 200 million massages and skin care services. Website: www.massageenvy.com/careers/career-areas/esthetician Facebook: @MassageEnvyCareers LinkedIn: @MassageEnvy GlossGenius Gaps in your schedule. Clients who don't rebook. Tight margins. High payment processing fees. Sound familiar? When you're running your own practice, you don't have time to figure out where you could be making more money. Especially when you're stitching together booking, payments, and a clunky EMR that only makes things harder. That's why we love GlossGenius — the business management platform that does the work for you. It fills your calendar, rebooks clients automatically, upsells high-margin services, and has the lowest flat-rate payment processing fees. Plus, all the HIPAA-compliant tools you need for charting, consents, and client records — without the admin chaos. GlossGenius grows your revenue and handles the busywork, so you can focus on your clients. Use code ESTY at GlossGenius.com for 50% off your first two months of their Gold or Platinum plan. GlossGenius. More Growth. Less Busywork. Visit https://glossgenius.com/ascp for more details. About Associated Skin Care Professionals (ASCP): Associated Skin Care Professionals (ASCP) is the nation's largest association for skin care professionals and your ONLY all-inclusive source for professional liability insurance, education, community, and career support. For estheticians at every stage of the journey, ASCP is your essential partner. Get in touch with us today if you have any questions or would like to join and become an ASCP member. Connect with ASCP: Website: www.ascpskincare.com Email: getconnected@ascpskincare.com Phone: 800-789-0411 Facebook: facebook.com/ASCPskincare Instagram: @ascpskincare
Per-unit pricing for neuromodulators feels logical because that's how you buy the product. But it can create billing anxiety, invite negotiation, and keep patients focused on units instead of results. In this solo episode, I break down how per-area pricing can improve the patient experience and make revenue more predictable. We'll look at margins, EMR data, and how to price around outcomes without guessing. Patients Shouldn't Be Doing Math in the Chair When patients have to calculate units during a consultation, price becomes part of the treatment decision. They may ask for fewer units to stay on budget, which can compromise the result. Flat upper face, lower face, or full face pricing shifts the conversation back to the outcome and lets the injector recommend what's appropriate. Build Flat Pricing From Your Own Data Don't pick a flat rate because it sounds cleaner. Start with your numbers: Pull average usage by treatment area from your EMR Include product, labor, injector commission, and membership discounts Calculate loaded cost and target gross margin Keep per-unit pricing where precision treatments need it Some appointments will run higher and some lower. What matters is that the averages come from real usage and the margin holds. (00:04:35) Pricing concerns in cosmetic procedures (00:07:36) Managing patient expectations and value (00:13:22) Benefits of flat pricing (00:16:06) Shifting toward outcome-based pricing Take Negotiation Out of the Treatment Room Patients should be deciding whether the treatment plan fits their goals and budget—not negotiating units with the injector. Clear pricing gives your team more room to educate and recommend the right treatment. Predictable Pricing Makes Growth Easier Price from actual usage and your full cost structure, and you'll get cleaner margins, more predictable revenue, and fewer cash flow surprises. As you scale, a repeatable pricing model is also easier to train and use across providers. Follow Shannon & Keep What You Earn: Shannon Weinstein is the founder of a fractional CFO firm specializing in helping 7-figure aesthetics and wellness practices scale with clarity, cash flow, and confidence. She is committed to helping med spa owners understand, fix, and maximize their business's enterprise value, offering actionable advice and resources, including a popular free video series specifically for aesthetics practice owners. Fractional CFO Services and Executive Financial Review: https://www.keepwhatyouearn.com/ Connect with Shannon: https://www.linkedin.com/in/shannonweinstein Watch full episodes: https://www.youtube.com/@KeepWhatYouEarn Listen on your favorite podcast app: https://pod.link/1580071347 Instagram: https://www.instagram.com/shannonkweinstein/ The information shared is for educational purposes only and is not individualized financial advice. Aesthetics practice owners should consult a qualified professional before implementing financial strategies discussed here.
Should physical therapists be the only people who own physical therapy clinics?In this episode of PT Breakfast Club, Jimmy McKay and Tony Maritato dig into the business of healthcare, AI documentation, EMR adoption, and what happens when a clinic is built entirely around one clinician.Dave Kittle has the day off, but Jimmy previews part of his upcoming APTA Florida keynote, including a speed round of PTs doing things differently: cowboy PT, snow sports PT, dance PT, and other examples meant to make clinicians ask, “What's my twist?”Then Tony brings up a bigger business question: should PT clinics be owned only by PTs? The conversation challenges the anti-business sentiment that shows up in healthcare. PTs understand patient care, but business people understand business. A strong healthcare business needs both.Jimmy and Tony also talk about AI scribes, Luna Physical Therapy, Hinge Health, Sword, EMRs, power users, clinical education, and why the tool itself is not enough. Adoption depends on whether clinicians actually like the tool, trust it, and know how to use it inside real patient care.The episode closes with a solopreneur clinic question: can you sell your business if the business is really you?Jimmy and Tony break down the difference between buying a job and buying a business, why a customer list may have value but may not transfer, and how a solo clinician could build more valuable assets by teaching their method, creating systems, bringing in an apprentice, or turning their proprietary approach into a product.The takeaway: understand what business you are actually in before you try to scale it, sell it, or protect it.
We review fresh new stock ideas in Energy, Manufacturing, and Big Food from US News, Barron's and CFRA. We also cover the blowout earnings numbers from AI giant Nvidia, a new price target, and what it means for the AI segment and the rest of the market.
What if your one-star review is not a disaster?What if it is actually one of the clearest ways to show people what your clinic stands for?In this episode of PT Breakfast Club, Jimmy McKay, Dave Kittle, and Tony Maritato talk about content, clinic storytelling, virtual assistants, outsourcing, moonlighting, AI, and referral relationships.Jimmy and Dave start by talking about why PT Breakfast Club seems to be connecting with people: it is loose, unscripted, opinionated, and willing to say the parts that usually get sanded off professional healthcare conversations.Then Dave shares why he made a video about a one-star Google review for Concierge Pain Relief. Instead of hiding the bad review or trying to delete it, he used it to explain how the practice works, why the model is different, and what type of patient may or may not be the right fit.Jimmy breaks down the difference between telling a story and storytelling, then shares how he borrowed Dave's idea for a wedding DJ marketing carousel built around fake one-star reviews from people whose weddings were too much fun.The conversation then shifts into operations. Dave explains his experiment with virtual assistants in Costa Rica who are helping handle phone calls, lead follow-up, scheduling, EMR entry, and front desk workflows. The challenge is not just answering the phone. It is teaching the system: geography, home visit scheduling, Google Maps, commute buffers, conversion rates, and all the tiny decisions that live inside a clinic owner's head.From there, the crew gets into AI, employee identity, outsourcing, moonlighting, no-solicitation agreements, and whether therapists should be allowed to work elsewhere while employed full-time.The episode closes with a setup for Thursday: a referral-source draft board. Who are the people in your neighborhood that PT clinics should build relationships with besides the obvious physician offices?
Liquid microneedling has quickly become one of the hottest trends in professional skin care, but what exactly happens beneath the surface? In this episode of ASCP Esty Talk, Maggie and Ella take a deep dive into Spongilla lacustris—the freshwater sponge behind spicules—exploring how these microscopic silica structures interact with the skin, why they're generating so much buzz, and where the science separates from the marketing. ASCP Esty Talk with hosts Ella Cressman and Maggie Staszcuk Produced by Associated Skin Care Professionals (ASCP) for licensed estheticians, ASCP Esty Talk is a weekly podcast, hosted by licensed estheticians, Ella Cressman, ASCP Skin Deep Magazine contributor, and Maggie Staszcuk, ASCP Program Director. We see your passion, innovation, and hard work and are here to support you by providing a platform for networking, advocacy, camaraderie, and education. We aim to inspire you to ask the right questions, find your motivation, and give you the courage to have the professional skin care career you desire. About Ella Cressman: Ella Cressman is a licensed esthetician, certified organic formulator, and business owner with more than 20 years of experience in corrective skin care. Known as an "ingredient junkie" and industry cheerleader, she empowers professionals to think beyond products and develop a deeper understanding of skin function and formulation. In addition to her practice, Cressman is the founder of the HHP Collective, a practitioner-led community focused on strengthening clinical reasoning and advancing professional growth within the esthetics industry. Connect with Ella Cressman: Website: www.hhpcollective.com LinkedIn: linkedin.com/in/ella-cressman-62aa46a About Maggie Staszcuk: Maggie Staszcuk serves as the Program Director for ASCP and is the cohost of ASCP Esty Talk podcast. With over 18 years' experience in the esthetics industry, her diverse background includes roles in spa management, spa and med-spa services, and esthetics education. Since becoming a licensed esthetician in 2006, she carries a range of certifications in basic and advanced esthetics. Maggie is dedicated to equipping estheticians with the knowledge and resources they need to thrive in their careers. Connect with Maggie Staszcuk: P: 800.789.0411 EXT 1636 E: MStaszcuk@ascpskincare.com About our Sponsors: Massage Envy is a national franchisor and does not independently own or operate any of the Massage Envy franchised locations nationwide. The Massage Envy franchise network, through its franchise locations, is the leading provider of massage services. Founded in 2002, Massage Envy now has approximately 1,100 franchise locations in 49 states that have together delivered more than 200 million massages and skin care services. Website: www.massageenvy.com/careers/career-areas/esthetician Facebook: @MassageEnvyCareers LinkedIn: @MassageEnvy GlossGenius Gaps in your schedule. Clients who don't rebook. Tight margins. High payment processing fees. Sound familiar? When you're running your own practice, you don't have time to figure out where you could be making more money. Especially when you're stitching together booking, payments, and a clunky EMR that only makes things harder. That's why we love GlossGenius — the business management platform that does the work for you. It fills your calendar, rebooks clients automatically, upsells high-margin services, and has the lowest flat-rate payment processing fees. Plus, all the HIPAA-compliant tools you need for charting, consents, and client records — without the admin chaos. GlossGenius grows your revenue and handles the busywork, so you can focus on your clients. Use code ESTY at GlossGenius.com for 50% off your first two months of their Gold or Platinum plan. GlossGenius. More Growth. Less Busywork. Visit https://glossgenius.com/ascp for more details. About Associated Skin Care Professionals (ASCP): Associated Skin Care Professionals (ASCP) is the nation's largest association for skin care professionals and your ONLY all-inclusive source for professional liability insurance, education, community, and career support. For estheticians at every stage of the journey, ASCP is your essential partner. Get in touch with us today if you have any questions or would like to join and become an ASCP member. Connect with ASCP: Website: www.ascpskincare.com Email: getconnected@ascpskincare.com Phone: 800-789-0411 Facebook: facebook.com/ASCPskincare Instagram: @ascpskincare
Today I'm talking with Larissa Banting, an accredited publicist who helps entrepreneurs use publicity to build credibility, authority, and visibility online.One of the biggest concepts we talk about today is how PR is becoming increasingly important as people use AI for search.Because AI doesn't just decide that someone is an expert. It has to get that information from somewhere.It's looking for signals across the internet that tell it who you are, what you're an expert in, and whether other credible sources recognize you as an authority. That means media exposure can do something really important beyond simply putting your practice in front of a new audience. It can create the third-party credibility signals that help AI understand that you are an expert in your niche, so it can rank you higher and recommend you more often.In this episode, Larissa shares:What these AI credibility signals actually look likeHow PR, podcast interviews, media features, press releases, and YouTube can help establish your expertise online.A surprisingly accessible strategy involving press releasesWhat actually counts as newsworthy for an acupuncture practiceWhere you can distribute a press release, what it costs, and how often Larissa recommends doing it.How to start getting publicity even if you don't think you're “expert enough” yetWhat journalists and podcast hosts are actually looking for Why you don't need to have written a book, decades of experience, or a huge practice before you start pitching yourself.I hope you really take Larissa's advice and run with it to make your practice easier to find as AI changes the way people search online.Mentioned in This Episode/Show Notes:Larissa's Free AI Audit: Findable or ForgettableWebsite: www.larissabanting.comInstagram: @larissa_bantingMichelle's Marketing Breakthrough Audit
What happens when you're a nurse who deeply cares about helping people, but you realize the healthcare system doesn't always give you the freedom—or the options—to provide the kind of care you believe people deserve? In this episode of The Story Engine Podcast, I sit down with Ashley Yardley, founder of Advanced Mobile IV, to unpack the personal experiences that pushed her to build a completely different model of healthcare. We talk about how her background in home health and hospice led her to see the power of bringing care directly into people's homes and communities, and how that eventually became a mobile IV franchise built around nurses, technology, flexibility, and personalized care. But Ashley's story goes much deeper than building a healthcare business. She shares the devastating experience of watching her father-in-law improve dramatically during cancer treatment, only to see his treatment options change after an insurance decision—and the profound realization that followed. That experience helped Ashley understand that she wanted to create more options for patients while also giving nurses a way to build businesses, control their schedules, and have a greater impact on their communities. We also explore the software and systems behind her franchise, the vision of empowering nurses to become entrepreneurs, and the moment I reflected Ashley's own story back to her in a way she had never heard before. This conversation is ultimately about turning painful experiences into purpose—and building something that gives people more freedom, more options, and more control over their own lives. Highlights (01:29) – Why Ashley believes healthcare works better when care happens in someone's natural environment—and how that insight became "nurses on wheels." (03:37) – The surprising reason so many people seek IV therapy, from dehydration and travel to athletes and unexpected moments when they need support quickly. (05:26) – What makes someone an ideal Advanced Mobile IV franchisee—and why Ashley looks for people who want to invest in their health, future, and community. (06:26) – Why being a great nurse doesn't automatically make someone a great business owner, and the business mindset Ashley believes franchisees need. (08:20) – How Ashley built proprietary software and an EMR to help her franchisees respond quickly, manage nurses, track inventory, and scale. (09:20) – The business model behind mobile IV: rapid service, recurring subscriptions, community relationships, and the potential for additional revenue streams. (10:59) – The transformation Ashley is most proud of: giving nurses more freedom while helping them build careers that allow them to spend more time with their families. (12:42) – The moment Ashley realized the traditional hospital environment was no longer the right fit—and why she wanted to fill the gaps she had seen firsthand. (13:43) – The painful experience that changed Ashley's perspective on healthcare, insurance, and the role that financial decisions can play in patient care. (15:42) – What happened when Ashley's father-in-law's cancer treatment was working, but an insurance decision made the treatment financially inaccessible. (17:51) – Ashley's philosophy on going back to the basics of health and giving the body the foundation it needs to fight and recover. (19:12) – The powerful story of Ashley's son after brain surgery—and the moment he asked to receive an IV because he knew he needed one. (19:36) – Ashley's vision for the future: empowering nurses to build their own clientele, choose their schedules, and get paid what they deserve. (20:47) – How painful experiences can become lessons, and why Ashley believes something that feels like the worst moment may ultimately be protecting or teaching you. (26:44) – I retell Ashley's story back to her—and she hears the deeper meaning of her journey in a way she never had before. (27:39) – Why hearing your own story from someone else can be more empowering than telling it yourself—and how a new perspective can help us move faster. (28:25) – Ashley's closing message: trust yourself, seek second and third opinions, and remember that you may have more options than you realize. (29:30) – Where to learn more about Ashley, Advanced Mobile IV, and opportunities for nurses to get involved.
Co-hosts Ryan Piansky, a patient advocate living with eosinophilic esophagitis (EoE) and eosinophilic asthma, and Holly Knotowicz, a speech-language pathologist living with EoE who serves on APFED's Health Science Advisory Council, interview Timothy Buckey, MD, MBE, an allergy and immunology attending physician with a joint faculty position at the Hospital of the University of Pennsylvania and the Children's Hospital of Philadelphia. Disclaimer: The information provided in this podcast is designed to support, not replace, the relationship between listeners and their healthcare providers. Opinions, information, and recommendations shared in this podcast are not a substitute for medical advice. Decisions related to medical care should be made with your healthcare provider. Opinions and views of guests and co-hosts are their own. Key Takeaways: [00:48] Co-host Ryan Piansky introduces this episode, brought to you thanks to the support of APFED's Education Partners AstraZeneca, GSK, Sanofi, Regeneron, and Takeda. [1:04] Ryan introduces co-host Holly Knotowicz. Ryan just returned from APFED's 24th Annual EOS Connection Patient Education Conference. It was a wonderful time. Listeners can still check out the resources on demand online. [1:26] Ryan mentions that a handful of people came up to him at the conference to say how much they appreciate the Real Talk podcast. It was wonderful to hear how impactful the podcast has been for them. [1:53] Holly introduces today's topic: how parents and caregivers can help children and teens with eosinophilic disorders build the skills and confidence they need to manage their health as they grow and navigate transitions from pediatric to adult care teams. [2:06] Holly introduces and welcomes today's guest, Dr. Timothy Buckey, an allergist and immunologist at the University of Pennsylvania and the Children's Hospital of Philadelphia. [2:14] Dr. Buckey's research interests include eosinophilic esophagitis, food allergy, medical ethics, and improving access to medical care for vulnerable populations. [2:24] Dr. Buckey thanks Ryan and Holly for having him on the program. He's a long-time listener and is looking forward to the conversation on this important topic. [2:32] Holly comments on Dr. Buckey working with children and adults. Dr. Buckey says he sees patients of all ages, from a few days old at the Children's Hospital through the end of life at the adult hospital. He loves that there's no patient he cannot see. [3:10] Dr. Buckey says, in addition to seeing patients as an allergist/immunologist, he is also a medical ethicist or bioethicist. He is trained in medical ethics, and he utilizes that approach in shared decision-making, trying to understand his patients' goals and values for their health, and making a plan that works for them. [3:31] Holly says her allergist/immunologist at Massachusetts General also sees teens and adults. [3:53] Dr. Buckey says a special aspect of the relationship he has with his patients is that he has been in a fairly similar position, as someone who has dealt with many different allergic or atopic conditions for his whole life. [4:08] Dr. Buckey says his conditions started with asthma as a young child, which he still manages, allergic rhinitis, and environmental allergies. He has been on allergy shots. He deals with atopic dermatitis, or eczema. He has seen an allergist/immunologist his whole life. It feels like full circle to be one now. [4:29] Ryan feels like it's easier from a patient perspective if your physician gets it and can understand what you're going through. [4:41] Ryan says that eosinophilic disorders generally require lifelong management, especially when diagnosed in children. Over time, a patient may need to transition from being treated by a pediatric care team to an adult care team. [4:57] Ryan says that Dr. Buckey, through his work with the University of Pennsylvania, provides a lot of support for young adults going through that transition. Ryan asks Dr. Buckey to explain the importance of transition of care. [5:14] Dr. Buckey breaks down the term into its two words: transition and care. [5:24] Transition of care is a process in which we are shifting from a pediatric health model, in which a parent or guardian is the primary historian, or person managing the patient's care, to one in which the patient becomes the primary point of contact. [5:49] Dr. Buckey says that during this process, our overarching goal is for an individual to begin to develop ownership of their health so that they can take care of their medications, schedule appointments, and know their bodies. [6:05] Dr. Buckey says the second part is care. Not only medical care, but it is a period of life of going through a lot of personal growth. Dr. Buckey's goal is for patients to know themselves and learn to support themselves as independent individuals. [6:30] Holly appreciates that Dr. Buckey talked about the transition at that age when there are so many things going on with becoming an adult. [6:40] Holly says when she worked at the Children's Hospital of Colorado, we thought about this a lot. [7:00] Holly said that when she interacted with patients, she tried to look at them, even if they were little. If they were three or four, she asked them what their favorite foods were. [7:17] Holly says she was trying, as young as possible, to have them feel that they have some say and control over their health, and they can start developing how to be a historian of their medical journey. [7:36] Dr. Buckey says every person matures or develops at different times. Having a strict age cutoff may ignore the unique aspects of each person and their history. Dr. Buckey generally begins that conversation in the teenage years through the early 20s. [8:02] Dr. Buckey says that with some kids, he will introduce the idea earlier than a teenager, based on how much they understand about their health. As they start to switch to adult care, he emphasizes that the transition process is not over at their first adult visit. [8:24] Dr. Buckey says it takes additional visits for that person to understand themselves, to know how to request a refill of their medication, to know how to make the appointment, and to know how to contact Dr. Buckey if they have questions. [8:38] Dr. Buckey says it is a continual process, and it doesn't just stop at that first visit with an adult doctor. [8:45] Holly agrees that people reach maturity at different ages. Holly remembers that when she was in college, she asked her mom to schedule her dentist and doctor appointments. [9:17] Dr. Buckey says it's overwhelming and it can be quite scary. It takes a team. [9:30] Holly notes there are age ranges on the Healthcare Transition Timeline Toolkit for what the provider should be doing to help the patient get ready for transition, and what the caregiver and the patient should be doing. She invites listeners to check it out at eoscare.apfed.org. [9:45] Holly asks about ages when a child would meet alone with their physician for part of the appointment to talk about things they don't want to say in front of their parent. [10:18] Dr. Buckey says it depends on age and individual factors. He says he has met some very mature 10-year-olds and some not-as-mature 17-year-olds. [10:38] Dr. Buckey says he understands how it might be nerve-wracking for parents to ask them to step out, but it is an important part of that person starting to know their own body. [10:50] Dr. Buckey says if he's seeing an individual with asthma, he will have the parents step out briefly from the clinic room so he can have a conversation about possible triggers they may not be comfortable talking to their parents about, such as vaping or cigarette use, and if they have tried them or friends have tried them. [11:20] Dr. Buckey says they will discuss that, and that's not something they always feel comfortable sharing with their parents because they feel like they may be disappointing them. The doctor needs to know it to keep them healthy. [11:44] Holly says in her practice, a lot of teenagers will ask to meet with her if they have IgE-mediated food allergies on top of eosinophilic-related disease. [11:51] They want to know if it's safe to kiss a person if they've eaten this or what to do to protect themselves. If they get this symptom, what should they do? They feel comfortable asking Holly. She's trying to coach them to feel confident in their bodies. [12:22] Ryan comments that he's gone through the transition of care process relatively recently. The conversation has touched on so many things he remembers from the last 10 years of trying to transition. [12:28] Even before that, at eight or nine, when the doctor asked what medications Ryan was on, his mother looked at him and said, You should know this; you take them every day. What medications are you on? [12:43] Ryan says that was super helpful to him, as a young patient, that his parents supported him in making sure he was aware of his health, his treatment options, and was able to guide his own medical appointments, with supervision. [12:57] Ryan had had no idea that he was choking on food or taking extra time to chew. It felt normal, so it was helpful to have a caregiver in the office. His caregiver would say it takes him half an hour to have a handful of crackers. That should not be happening. [13:20] Ryan asked about caregivers helping with appointment management and prescription management. Until recently, Ryan's parents helped him. [13:50] Ryan says, even into your 20s, that transition process is still happening. Ryan asks Dr. Buckey for advice on teens and young adults making their own appointments and dealing with healthcare systems. [14:04] Dr. Buckey says it's difficult to navigate our healthcare system. There are questions about insurance and what is in-network vs. out-of-network. How do you get prescriptions filled? What's covered? Cost? So it's complicated. [14:21] Dr. Buckey emphasizes that when we're talking about this transition process, sometimes a part can get misconstrued: that we don't want parents or caregivers involved. We do. [14:35] Dr. Buckey says his goal is for people to have the community, however they define that, to still be a part of their healthcare. What he is aiming for with this transition is that the individual starts to take control of their own health. [14:50] If making appointments is something they still need some help from their parents, that is them recognizing what they need. [14:57] If they want to come to the visit but have Mom or Dad or their significant other on the phone, because that is the support that they need, then absolutely do that. [15:08] Dr. Buckey says, as we are generally switching over, at 18 into our early 20s, recognizing the support you need is an important part of knowing your own body. [15:20] Holly says that's an important stage, and she got there later. She needed help when she was younger; then, in her teens, she said, "No, I've got it." Now, in her 40s, she would like some help again. [15:37] Holly says it's OK to ask for help when you're feeling overwhelmed, and you can't navigate all these chronic diseases on your own. [15:42] Ryan says this is a topic we're both passionate about. At APFED, we see younger patients stop seeing their care team when they get to their college years. [15:54] Ryan says part of it is they get busy and are not able to engage with the patient advocacy community as much, and part of it is they drop out of care. It's important to have caregivers or your community to support you through that process. [16:07] Ryan says, whatever it takes to stay in care and make sure you're healthy is super important. [16:14] Ryan brings up legal age cutoffs. In his 20s, he has access to his medical records; his parents don't. He still wants their take on some stuff. After he gets an endoscopy, he pulls up MyChart to show his parents his results. [16:38] Dr. Buckey says once we turn 18, we are legally adults. At that point, the patient is the owner of their health and their information. They have to provide access to their parents to be able to see it. That can be done in several different ways. [16:55] If you have an electronic health record, sometimes you can add a proxy, or you can just pull up the results and choose to show your parents. [17:05] Dr. Buckey says if he is seeing an 18-, 19-, or 20-year-old at the Children's Hospital, he will tell them that once they turn 18, he only communicates results to them. [17:16] Of course, they can have their parents, caregiver, or significant other present. That is their choice to invite them into that conversation. That is very helpful for many people. [17:30] Dr. Buckey is a proxy for his parents. Holly is also a proxy for her parents. [17:41] Holly says that having somebody who is in your corner to talk about your results with and talk about the next stages of treatment is always important because it can be overwhelming. [17:51] Dr. Buckey gives kudos to pediatric providers. They are so wonderful, and they build such a great relationship that it makes it hard for us to want to leave. [18:03] When Dr. Buckey was at the point of applying to medical school, his pediatrician told him they needed to have him see an adult doctor. He was reluctant to transition. His pediatrician inspired Dr. Buckey to go into medicine. [18:25] Ryan says it can be a hard transition, with so much else going on that you want to stay in that familiar environment. [18:31] Ryan shares how he recently dealt with transitioning insurance plans. [18:55] Dr. Buckey says the general rule is that you can stay on your parents' health insurance until you are 26. There are caveats for individual persons and individual insurance plans. [19:05] Some people start working and may get health insurance through their job, so you may have your own health insurance at 18 and no longer be on your parents' insurance. [19:16] When you're 16 or 17, it's an important time to talk to your parents, or whoever's insurance you are on, about what's going to happen when you turn 18. [19:26] Ryan says it's specific to each medical plan. He says when he went to college, he was offered a student health insurance plan, but his specialty medications, like biologics, were not covered, only hospitalizations. [20:00] Ryan says it's always good to double-check what your plan options are and what those plans cover, to make sure that you're able to maintain the care you need. [20:12] Holly says that something really helpful is to sit down with the family and help them identify an adult care team that will fit them best as they transition. [20:33] Dr. Buckey says sitting down and having that conversation is an important part of the visit. Talk to patients about where they will live. If you're living away at college or moving away for a job, what geographic area are you moving to? [20:53] If you're going to be on a different coast or city, do you want to switch your care over to that area? Or do you want to keep your care in the area where your parents live and come back during your breaks and see your physician? [21:09] Dr. Buckey says it's also important to have a local provider to go to if something comes up. Talk to your pediatric provider about whether they know adult clinicians who care for the condition that you have in the area where you will be living. [21:30] Dr. Buckey says another important thing to think about is, when we are in pediatric care, we are often follow-up or return patients. Visits may be of a different duration. Sometimes it's easier to schedule a follow-up visit than a new patient visit. [21:48] Planning that new patient visit in your new area, sometimes weeks or months ahead, is an important part of this transition process to ensure that there are no gaps in the care you're going to be having. [22:08] Holly mentions the APFED Specialist Finder on the APFED website. It's a tool for when you are not part of a multidisciplinary setting or wherever you're going, no one knows who they would recommend in that part of the country. [22:25] There are a lot of good people listed on the APFED Specialist Finder if you are going to be moving somewhere else or getting your care in another place. Dr. Buckey proudly shared that he is on that Specialist Finder. So is Holly. [22:51] Ryan recently moved to California, and he is trying to find care teams there that specialize in EoE. [23:12] Ryan asks if patients transitioning to a new doctor typically need a referral from their existing physician, or do you chat with your insurance company first to help find new care teams? [23:25] Dr. Buckey says some insurance policies do require a referral for each visit you are going to have with your provider. For many policies, you can look online to see who is in-network vs. out-of-network. [23:52] Sometimes there are different costs to see someone who is in-network vs. out-of-network. The differences can be dramatic. Discuss it with your physician or clinician, but also with your insurance company. [24:13] Dr. Buckey says make sure there's no lapse in care. We don't want someone to go without their medication. If you're no longer seeing your pediatric provider, make plans to see an adult provider who can continue your prescriptions. [24:45] Ryan says we see a lot of patients who have an EGID and also other conditions. We see a lot of comorbidities within our community. We have multiple things going on, which can make this transition process especially complicated. [25:15] Dr. Buckey says many people are experiencing different things and may need to see more than one clinician. They probably also have a primary care doctor. They are going to have to switch from each of those clinicians to an adult provider. [25:38] That transition takes time and effort. It can sometimes be a long wait. Beginning that process early will only set you up for success. Dr. Buckey says different health systems will accept different insurances. [26:01] Dr. Buckey says sometimes for specialty medicines, when you switch health systems, the specialty medication may be provided by a different specialty pharmacy than it was when you were seeing a pediatric healthcare team. [26:13] How you schedule appointments, how you speak to someone if you're having new symptoms, all changes as you're switching to adult care. Dr. Buckey says because this is complicated, we do worry that sometimes things can get lost during the transition. [26:37] Planning will only set you up for success, so that nothing gets missed in the switchover process; you have no lapse in medications or procedures that you need, and you can continue to see the clinicians you need to keep you healthy for your best life. [27:03] Holly has learned from her healthcare and working in different hospitals to ask, before picking a specialist, what electronic medical records (EMR) the practice uses. Some can communicate with each other, and it makes the transition smoother. [27:25] Holly says some places have EMRs that don't communicate with other places, and that makes sharing information tricky. Holly has experience dealing with EMRs that do not talk to each other at all. [28:05] Dr. Buckey says if you use an EMR that communicates with others, your care can easily be accessed at different institutions. Dr. Buckey explains how that helps make the transition smooth if transferring to adult care or switching healthcare systems. [28:56] Dr. Buckey says things you need for a helpful transition are to know your medical history, your diagnoses and how they were made, your current medications and dosing, and medications or therapies you tried before that weren't successful for you. [29:31] Dr. Buckey says, as we approach the era of precision medicine where we are treating each person in a different way, knowing what did or did not work for you is so helpful for your clinician so they can continue to help you feel good. [29:49] Holly suggests a role-play. For example, if she's going to see Dr. Buckey with her records from Maine, which do not communicate with his EMR. What should she physically bring to the visit? [30:23] Dr. Buckey says to know what health conditions she is being treated for. In Holly's case, they will talk about asthma and EoE. [30:33] Dr. Buckey would like to know if Holly has ever been hospitalized for asthma, what inhalers she takes, what inhalers she tried before, and if she is on any biologic medicines, the doses and the frequency, and what she tried in the past. [30:53] Dr. Buckey would ask if she's ever had breathing tests, called spirometry or pulmonary function tests. [30:58] Having paper copies is wonderful. You can bring them in, and he will review them at the visit. Dr. Buckey always appreciates it when patients send them to him ahead of time, so he can review them and prepare for a successful first visit for both of them. [31:18] Dr. Buckey says if we're talking about EoE, he will ask when the diagnosis was made, what symptoms led her or her parents to do that first endoscopy or see an allergist, immunologist, or gastroenterologist, when the most recent endoscopy was, and what medications she was on when she had her different endoscopies. [31:40] Dr. Buckey says usually clinicians are keeping track of this, so Holly could ask them for copies of procedures she has had, the last two or three office visits, which are usually pretty comprehensive, and a list of any medications Holly takes. [32:00] Holly appreciates having the ability to send paper records in advance. When Holly sets an appointment, she will fax Dr. Buckey some of her tests and important facts to look at before her appointment. [32:20] Holly says some places won't look at the reports in advance, so she brings a bullet list with her of all the things Dr. Buckey listed for them to look at when she checks in to the appointment. [32:39] Dr. Buckey responds that healthcare is very busy and some clinicians don't have the time to look at reports ahead of the visit, but can take five or ten minutes to look at them at the start of the visit to be successful and have a comprehensive visit. [32:59] Ryan appreciates Holly's point to bring a bulleted list to the visit. Ryan is grateful that his parents kept his records organized throughout his life. For any caregivers listening, set your patients up for success by keeping track of these things over time. [33:24] Ryan has a one-page summary he gives to all new providers of all his hospitalizations over the last 20 years, the medications he has been on, with date ranges, his diagnoses with dates, and different procedures and endoscopies. [33:46] Ryan says that one-page summary is in 6-point font to squish it down to one page. It's helpful to have all that information organized together. [33:55] Ryan invites caregivers: If you have a young patient and you're starting to think about the transition process, start keeping track of all that if you haven't before. [34:03] Dr. Buckey says our health can be complicated. We can have periods when we're feeling great and periods when we're having more symptoms. Having it written down is an easy way to keep track so things don't get forgotten or lost. [34:22] Dr. Buckey often says he appreciates when patients come in with that sort of list of their history because it shows how invested you are in your health and keeping yourself healthy. It's a wonderful way that you can be proactive. [34:40] Ryan says it can feel like a big undertaking if you start now and you're in your 20s. Whenever you can start keeping track of how you're feeling and why, what treatment and symptoms you're having, it's good to have more information than less. [34:58] Dr. Buckey says there's never a period when it's too late. If you are in your 30s or 40s and just starting out, it's very helpful. The provider can prompt you with questions that will help you recall things you had in the past and add them to the document. [35:21] Ryan says it's a very collaborative process. Discuss it with your clinician, who may point out symptoms you should note. [35:40] Ryan asks, when you are transitioning from pediatric to adult care, is it typical for an adult care provider to call a pediatric care provider with questions? Dr. Buckey says in his system, doctors have those conversations, which is a great asset to patients. [36:33] Dr. Buckey says, for example, if I were not their pediatric allergist, but I would become their adult allergist, I would reach out to their pediatric allergist and ask details about their history. I would also reach out to their dermatologist and gastroenterologist. [36:59] It's helpful to ask each other questions, know things to look out for, or things in a person's history that might be helpful as therapies and medications continue to advance that might be a good fit. It helps us to have a good comprehensive plan in place. [37:26] Dr. Buckey says talking to each other helps to provide good longitudinal care. [37:39] Ryan asks about having procedures and allergy testing in a pediatric setting and switching to a new provider. Do adult providers typically want to repeat testing? [38:04] Dr. Buckey says it will depend on each person, when they were performed, and what was performed. If Dr. Buckey is seeing someone for food allergies, was skin or blood testing done last year or 10 or 20 years ago? Last year is pretty current. If it was 20 years ago and you're 22, your body is very different from when you were two. [38:40] Dr. Buckey says if you have asthma and you had a breathing test two weeks ago, that's very recent. If you have not had a breathing test done in 10 years, I probably would repeat it on your first or second visit. [38:56] Dr. Buckey says, for endoscopies, if you have EoE of another EGID, it would depend on timing. Was this done recently or in the remote past? Was it done on the current regimen you are on? Was it done on a different regimen? [39:14] Dr. Buckey says I'm going to ask you if you're having any changes in symptoms recently. If anything has changed how you're feeling, it's probably going to prompt me to do a new set of testing and not just rely on the ones you had before. [39:31] Dr. Buckey says, if you could bring the previous tests to me, I can compare. I can see what your endoscopy looks like now vs. two years ago. It's helpful to have that baseline to compare to. [39:48] Dr. Buckey adds that knowing how you're feeling, or what's been done before, or your medical history, helps clinicians to take care of you as best we can. [40:15] Holly says this is such a needed conversation. It will be helpful for our listeners, both practicing physicians and patients. [40:37] Holly asks what advice Dr. Buckey gives for navigating challenges during the transition of care. [40:51] Dr. Buckey says for every new EoE patient visit, he shares a link to the APFED website because there are such wonderful resources and references there. He explains to them what APFED is, and he provides resources to other websites or research that he thinks is helpful for them, depending on what each person is looking for. [41:31] Talking with your doctor about what you are looking for is very helpful. [41:38] In terms of the transition process, it's an exciting period. We're often going through a lot of big life changes. It could be our first time living away from our parents, having a job, or going to college. [42:05] Know your own health. Learn about your body. We are the best advocates for ourselves. Only you know what you are feeling. Only you can tell your doctor what you're feeling. Taking ownership of your health will set you up for success for a healthy, long life, achieving your goals. Holly says that sums it up beautifully. [42:40] Holly says for listeners who are feeling overwhelmed, unsure, or want to find out more about the transition, eoscare.apfed.org is a great site that helps you navigate healthcare for eosinophilic conditions. It also has a tab for building a care team. [43:05] Ryan says it's great when the guest plugs APFED resources! For those who are looking to learn more about transition of care, please visit apfed.org and check out the links in the show notes below. [43:25] If you're looking to find specialists, as you're going through this transition process, who treat eosinophilic disorders, we encourage you to use APFED's Specialist Finder, available at apfed.org/specialist. [43:36] If you would like to hear some recent sessions from the 24th annual Eos Connection conference, we had a session focused on transition of care. Those are available on demand online. [43:50] If you'd like to connect with others impacted by eosinophilic diseases, please join APFED's online community on the Inspire Network at apfed.org/connections. [44:00] If you have personally been impacted by eosinophilic disorders and are interested in sharing your experiences, please check out apfed.org/shareyourstory. [44:09] Ryan thanks Dr. Buckey for joining us today. It was such a great conversation. This will be so helpful for the community. Dr. Buckey says the work of this podcast and of APFED as a whole is so important. [44:36] Dr. Buckey thanks all the patients and colleagues that he has. He has a job where he walks with a smile on his face every day. It's a privilege to take care of his patients and work with his colleagues. Thank you all for listening today. [44:56] Holly thanks APFED's Education Partners AstraZeneca, GSK, Sanofi, Regeneron, and Takeda for supporting this episode. Mentioned in This Episode: APFED on YouTube, Twitter, Facebook, Pinterest, Instagram Real Talk: Eosinophilic Diseases Podcast apfed.orgapfed.org/specialist apfed.org/connections eoscare.apfed.org Eos Connection 2026 Timothy Buckey, MD, MBE Hospital of the University of Pennsylvania Children's Hospital of Philadelphia Department of Medical Ethics and Health Policy Healthcare Transition Timeline Toolkit Education Partners: This episode of APFED's podcast is brought to you thanks to the support of AstraZeneca, GSK, Sanofi, Regeneron, and Takeda. Tweetables (Edited): "I am trained in medical ethics, and I utilize that approach, particularly in shared decision-making, trying to understand my patients' goals and values for their health, … and making a plan that works for them." — Timothy Buckey, MD, MBE "During this [transition] process, our overarching goal is for an individual to begin to develop ownership of their health so that they can take care of their medications, schedule appointments, and know their bodies." — Timothy Buckey, MD, MBE "Having a strict age cutoff may ignore the unique aspects of each person and their history. I generally begin that conversation [about transition of care] in the teenage years through the early 20s." — Timothy Buckey, MD, MBE "Healthcare is very busy, and some clinicians don't have the time to look [at reports] ahead of time, but often, we can take five or ten minutes to look at them at the start of the visit … to be successful and have a comprehensive visit." — Timothy Buckey, MD, MBE "We are the best advocates for ourselves. Only you know what you are feeling inside. Only you can tell your doctor what you're feeling. Taking ownership of your health will set you up for success for a healthy long life, achieving your goals." — Timothy Buckey, MD, MBE Guest Bio: Timothy Buckey, MD, MBE, is an allergy and immunology attending physician with a joint faculty position at the Hospital of the University of Pennsylvania and the Children's Hospital of Philadelphia, and a secondary academic appointment in the Department of Medical Ethics and Health Policy. Dr. Buckey completed his allergy and immunology fellowship training at the Hospital of the University of Pennsylvania and the Children's Hospital of Philadelphia. He attended Georgetown University School of Medicine. He also received a Master of Bioethics from the Perelman School of Medicine at the University of Pennsylvania. Several of Dr. Buckey's research interests include eosinophilic esophagitis, food allergy, medical ethics, and improving access to medical care for vulnerable populations. He was the lead author on one of the largest studies evaluating the rate of eosinophilic esophagitis during food allergy oral immunotherapy. Dr. Buckey was also the lead author on the pivotal 2024 food allergy study, which utilized allergist-performed oral food challenges to demonstrate there are no differences in food allergy outcomes based on race or ethnicity. Dr Buckey has also become a pioneer in investigating the intersection of medical ethics with allergy and immunology. Dr. Buckey developed the first comprehensive ethical framework for the specialty of allergy and immunology to assist clinicians with navigating ethically complex decisions in their clinical practices. He utilizes this patient-centered approach in the clinic when caring for patients with allergic and immunologic conditions of all ages. Website profile: pennmedicine.org/providers/timothy-buckey
When does a cash-based pelvic health practice actually need a fancy CRM?For most of us? Never.And yes—we've made this mistake ourselves.
This week on Pulse: Amplify, Louise and George speak with EMR pioneer Dr NT Cheung.Dr NT Cheung joined the Hong Kong Hospital Authority when clinical computing was virtually non-existent, and went on to help build one of the world's largest integrated, longitudinal electronic patient record systems.NT reflects on Hong Kong's remarkable 30-year digital health journey, why building its technology in-house proved so valuable, and what other health systems can learn from its clinician-led, incremental approach. They explore the extraordinary opportunity created by three decades of consistently collected patient data, cross-border record sharing with mainland China, and technology's role in supporting an ageing society.NT also offers a timely warning for the AI era: healthcare is too complex to be transformed by technology alone. AI may be extraordinarily powerful, but it remains a tool, and the goal must be to make every interaction between patients, clinicians and the health system a little smoother and better.Connect with NT on LinkedInVisit Pulse+IT.news to subscribe to breaking digital news, weekly newsletters and a rich treasure trove of archival material. People in the know, get their news from Pulse+IT – Your leading voice in digital health news.Follow us on LinkedIn Louise | George | Pulse+ITFollow us on BlueSky Louise | George | Pulse+ITSend us your questions pulsepod@pulseit.newsProduction by Octopod Productions | Ivan Juric
Hour 4 opens with Marc Cox and Kim St. Onge addressing technical streaming updates for digital audio feeds across social platforms, followed by media clips on The Shortlist featuring former RNC Chair Ronna McDaniel and Maryland Governor Wes Moore. In Segment 2, health coach and inventor Norbert Heuser joins the broadcast to discuss electromagnetic radiation (EMR) exposure from mobile devices, Wi-Fi networks, and 5G/6G wireless infrastructure, outlining bio-protection technology and environmental health research. In Segment 3, Fox News anchor Martha MacCallum joins the show to break down progressive state Representative Angie Nixon's Democratic primary victory over Alexander Vindman in Florida's U.S. Senate special primary, evaluating voter polling reliability, economic inflation messaging, and U.S.-Iran foreign policy. Hour 4 closes with Segment 4's analysis of the Florida gubernatorial primary race between Republican nominee Byron Donalds and Democratic nominee David Jolly, alongside speculative discussion on Ron DeSantis's post-gubernatorial career. Hour Hashtags #MarcCoxShow #StreamingLicensing #NorbertHeuser #EMFProtection #MarthaMacCallum #FoxNews #FloridaPrimary #ByronDonalds #DavidJolly #RonDeSantis Hour Guest List Norbert Heuser — Author, Inventor, and Health Coach (Hour 4, Segment 2) Martha MacCallum — Anchor, Fox News Channel (Hour 4, Segment 3)
Health coach, author, and researcher Norbert Heuser joins host Marc Cox to discuss electromagnetic radiation (EMR) exposure originating from mobile phones, wireless routers, and cellular network infrastructure. Heuser details his background in alternative medicine and kinesiology, sharing personal observations regarding cellular device usage and health concerns that led him to develop thin-film electromagnetic protection cards for mobile devices. During the interview, Heuser discusses testing protocols conducted by European research organizations, including Austria's BISA Institute, and raises environmental health questions surrounding current 4G and 5G networks as well as proposed 6G wireless communication standards. Hashtags: #MarcCoxShow #NorbertHeuser #EMFProtection #WirelessRadiation #EnvironmentalHealth #5G
On the August 19, 2026 edition of The Marc Cox Morning Show, hosts Marc Cox and Kim St. Onge cover digital streaming music copyright changes, state initiative petition legal battles in Cole County, national primary election updates, and guest interviews. Hour 1: The hosts review morning weather disruptions and explain digital music copyright compliance adjustments on platforms like YouTube, Facebook Live, and Rumble. On The Shortlist, the segment examines national primary outcomes and single-payer healthcare commentary. In Kim on a Whim, the hosts evaluate a PETA reward regarding an animal cruelty investigation and discuss updates in the Lindsay Clancy murder trial. Hour 1 closes with an analysis of Missouri's initiative petition process led by Missouri Secretary of State Denny Hoskins. Hour 2: In the St. Louis Morning Brief, the show reviews St. Louis County Council panhandling regulations, executive police board appointment disputes involving County Executive Sam Page, Missouri Department of Conservation hunting rule updates, and Walmart's proposed drone delivery rollout. Financial correspondent Nicole Murray reports on market futures, Alamo Drafthouse unionization efforts, and a voluntary Outshine Fruit Bar recall. Hour 2 closes with In Other News, honoring late ZZ Top drummer Frank Beard and analyzing Mass General Brigham cancer research on sugar-sweetened beverages. Hour 3: The hosts detail Cole County Circuit Court legal proceedings (Harris v. Hoskins) regarding single-subject constitutional amendment requirements. Heritage Foundation Vice President Derrick Morgan joins the program to break down Florida Democratic U.S. Senate primary election results, voter polling accuracy, and multi-state commercial driver's license (CDL) data-sharing litigation. In Kim on a Whim, the hosts review WNBA draft protests and Tampax sponsorship debates. Hour 4: Health researcher and inventor Norbert Heuser joins the broadcast to discuss electromagnetic radiation (EMR) exposure from mobile devices and wireless infrastructure. Fox News Channel anchor Martha MacCallum joins the show to analyze Angie Nixon's Democratic primary victory over Alexander Vindman in Florida's U.S. Senate special primary, primary polling reliability, and U.S.-Iran foreign policy. The broadcast concludes with an analysis of Florida's gubernatorial primary matchup between Byron Donalds and David Jolly.
The Department of Education's "Do No Harm" rules have sparked important conversations throughout the esthetics industry. In this episode of ASCP Esty Talk, Maggie is joined by ASCP Government Relations Director Laura Puryear and higher education attorney Aaron Lacey to explain what these regulatory changes mean for esthetics schools, Title IV funding, and the future of professional education. ASCP Esty Talk with Maggie Staszcuk Produced by Associated Skin Care Professionals (ASCP) for licensed estheticians, ASCP Esty Talk is a weekly podcast, hosted by licensed estheticians, Ella Cressman, ASCP Skin Deep Magazine contributor, and Maggie Staszcuk, ASCP Program Director. We see your passion, innovation, and hard work and are here to support you by providing a platform for networking, advocacy, camaraderie, and education. We aim to inspire you to ask the right questions, find your motivation, and give you the courage to have the professional skin care career you desire. About Maggie Staszcuk: Maggie Staszcuk serves as the Program Director for ASCP and is the cohost of ASCP Esty Talk podcast. With over 18 years' experience in the esthetics industry, her diverse background includes roles in spa management, spa and med-spa services, and esthetics education. Since becoming a licensed esthetician in 2006, she carries a range of certifications in basic and advanced esthetics. Maggie is dedicated to equipping estheticians with the knowledge and resources they need to thrive in their careers. Connect with Maggie Staszcuk: P: 800.789.0411 EXT 1636 E: MStaszcuk@ascpskincare.com About our Sponsors: Massage Envy is a national franchisor and does not independently own or operate any of the Massage Envy franchised locations nationwide. The Massage Envy franchise network, through its franchise locations, is the leading provider of massage services. Founded in 2002, Massage Envy now has approximately 1,100 franchise locations in 49 states that have together delivered more than 200 million massages and skin care services. Website: www.massageenvy.com/careers/career-areas/esthetician Facebook: @MassageEnvyCareers LinkedIn: @MassageEnvy GlossGenius Gaps in your schedule. Clients who don't rebook. Tight margins. High payment processing fees. Sound familiar? When you're running your own practice, you don't have time to figure out where you could be making more money. Especially when you're stitching together booking, payments, and a clunky EMR that only makes things harder. That's why we love GlossGenius — the business management platform that does the work for you. It fills your calendar, rebooks clients automatically, upsells high-margin services, and has the lowest flat-rate payment processing fees. Plus, all the HIPAA-compliant tools you need for charting, consents, and client records — without the admin chaos. GlossGenius grows your revenue and handles the busywork, so you can focus on your clients. Use code ESTY at GlossGenius.com for 50% off your first two months of their Gold or Platinum plan. GlossGenius. More Growth. Less Busywork. Visit https://glossgenius.com/ascp for more details. About Associated Skin Care Professionals (ASCP): Associated Skin Care Professionals (ASCP) is the nation's largest association for skin care professionals and your ONLY all-inclusive source for professional liability insurance, education, community, and career support. For estheticians at every stage of the journey, ASCP is your essential partner. Get in touch with us today if you have any questions or would like to join and become an ASCP member. Connect with ASCP: Website: www.ascpskincare.com Email: getconnected@ascpskincare.com Phone: 800-789-0411 Facebook: facebook.com/ASCPskincare Instagram: @ascpskincare
21 Medaillen für Deutschland – doch die EM 2026 in Birmingham hatte weit mehr zu bieten als Zahlen und Ergebnislisten.Gemeinsam mit Catiana blicken wir auf die Geschichten, Entscheidungen und kuriosen Momente hinter den Europameisterschaften: Julian Webers unglaublicher 90,40-Meter-Wurf im letzten Versuch, Gesa Krauses Weg zurück zum EM-Gold, Leo Neugebauers Zehnkampf-Triumph, Sophie Weißenbergs starkes Comeback nach Achillessehnenriss und die deutschen Erfolge über 3000 Meter Hindernis.Wir sprechen außerdem über Owen Ansahs starkes 200-Meter-Finale, Emil Agyekums Silber über 400 Meter Hürden, Malaika Mihambos extrem knapp verpasste Medaille und Lea Meiers bitteren Sturz am letzten Wassergraben.Aber Birmingham lieferte auch Geschichten abseits der Ergebnislisten: Warum einige TV-Interviews mit deutschen Athletinnen für Diskussionen sorgten, Smilla Kolbes starkes Statement gegen rassistische Kommentare und eine kaum zu glaubende Panne beim Stabhochsprung im Zehnkampf.Ein ausführlicher EM-Rückblick über Medaillen, Überraschungen, Emotionen und die Geschichten, die von Birmingham 2026 bleiben.Youtube Kanal von Catiana - https://www.youtube.com/@CatianaKeys/featuredUnterstützt wird MainAthlet von AVEA.AVEA begleitet auch meine aktuelle YouTube-Serie, in der ich mit Top-Athlet:innen und Coaches trainiere. Ich nutze selbst verschiedene Produkte von AVEA, aktuell zum Beispiel regelmäßig den Mobilizer.Mehr zu AVEA und den Produkten findest du hier:https://avea-life.com/mainathlet-MOBI Hosted on Acast. See acast.com/privacy for more information.
Send us Fan MailIs your EMR actually built for neonatology, or just retrofitted to survive it? Ben sits down with Dr. Lindsey Knake, clinical assistant professor and associate chief health information officer at the University of Iowa, to talk AI in the NICU. They cover the real difference between Epic's homegrown tools and third-party options like Evidently and NABLA, why a six-month hospital stay breaks most chart summarization tools, and how ambient AI is starting to change documentation and family counseling. Lindsey also shares practical paths into clinical informatics for clinicians without a coding background. A grounded look at where NICU technology actually stands right now. Support the showAs always, feel free to send us questions, comments, or suggestions to our email: nicupodcast@gmail.com. You can also contact the show through Instagram or Twitter, @nicupodcast. Or contact Ben and Daphna directly via their Twitter profiles: @drnicu and @doctordaphnamd. The papers discussed in today's episode are listed and timestamped on the webpage linked below.Enjoy!
Send us Fan MailWhat if one of the most powerful partnerships in serious illness care is one healthcare leaders have largely overlooked?In Part Two of The Healthcare Partnership Nobody Is Talking About: Hospice + FQHCs, Chris Comeaux continues his conversation with Kyle Ahlenstorf about the opportunity for hospice and palliative care organizations to partner with Federally Qualified Health Centers (FQHCs) to create a stronger continuum of care.FQHCs bring primary and preventive care, behavioral health, care coordination, community health workers, telehealth capabilities, and deep connections within their communities. Hospice and palliative care organizations bring expertise in serious illness and the ability to extend specialized care directly into the home. Chris and Kyle explore what could become possible when these strengths are intentionally connected. In this episode, you'll hear about:How hospice, palliative care, and FQHCs can collaborate beyond traditional referral relationshipsOpportunities to extend palliative and serious illness care into the homeThe role of care coordinators, referral specialists, and community health workersHow FQHCs integrate behavioral health, substance use disorder services, and telehealthWhat hospice leaders should understand about FQHC operations, federal funding, and the 340B Drug Pricing ProgramThe importance of EMR data sharing, quality reporting, and value-based careHow FQHCs participate in ACOs and shared-savings modelsPotential opportunities involving rural healthcare transformation grants and service co-locationWhy these partnerships could become increasingly important to the future of community-based healthcareKyle's message to hospice and palliative care leaders is simple: “Think of us as partners.” Stronger community connections can help organizations better coordinate resources and serve patients across the continuum. If you're a hospice leader, palliative care professional, FQHC executive, healthcare executive, nonprofit leader, or anyone working in value-based and community-based care, this conversation offers a different way to think about partnership, access, and healthcare innovation.
What if one of the most powerful partnerships in serious illness care is one healthcare leaders have largely overlooked?In Part Two of The Healthcare Partnership Nobody Is Talking About: Hospice + FQHCs, Chris Comeaux continues his conversation with Kyle Ahlenstorf about the opportunity for hospice and palliative care organizations to partner with Federally Qualified Health Centers (FQHCs) to create a stronger continuum of care.FQHCs bring primary and preventive care, behavioral health, care coordination, community health workers, telehealth capabilities, and deep connections within their communities. Hospice and palliative care organizations bring expertise in serious illness and the ability to extend specialized care directly into the home. Chris and Kyle explore what could become possible when these strengths are intentionally connected. In this episode, you'll hear about:How hospice, palliative care, and FQHCs can collaborate beyond traditional referral relationshipsOpportunities to extend palliative and serious illness care into the homeThe role of care coordinators, referral specialists, and community health workersHow FQHCs integrate behavioral health, substance use disorder services, and telehealthWhat hospice leaders should understand about FQHC operations, federal funding, and the 340B Drug Pricing ProgramThe importance of EMR data sharing, quality reporting, and value-based careHow FQHCs participate in ACOs and shared-savings modelsPotential opportunities involving rural healthcare transformation grants and service co-locationWhy these partnerships could become increasingly important to the future of community-based healthcareKyle's message to hospice and palliative care leaders is simple: “Think of us as partners.” Stronger community connections can help organizations better coordinate resources and serve patients across the continuum. If you're a hospice leader, palliative care professional, FQHC executive, healthcare executive, nonprofit leader, or anyone working in value-based and community-based care, this conversation offers a different way to think about partnership, access, and healthcare innovation.
Dr. Karen Litzy speaks with Hannah Kim, CEO and co-founder of Pocket, about the hidden operational burden that happens before a patient ever reaches the clinic door. They break down why front office teams get stretched too thin, how insurance verification and scheduling create revenue leakage, and what it looks like when a clinic automates the full pre-arrival workflow without losing the human touch. In this episode: · Karen frames the episode around the pre-arrival patient journey and why it matters for physical therapy clinics. · Hannah Kim explains Pocket's focus on automating intake, insurance verification, scheduling, and patient communications. · The biggest front office inefficiency is overload: one team is often handling phone calls, insurance verification, scheduling, onboarding, and patient greetings. · Insurance verification is more complex than checking a portal - clinics often need to call payers, confirm authorization requirements, and verify visit limits. · Manual verification can take hours and includes documentation, EMR entry, calculating patient responsibility, and explaining benefits to patients. · Growth exposes weak systems: workflows that work for one or two locations often break when a clinic scales. · Slow or incomplete pre-arrival responses can cause patients to book elsewhere, creating missed visits and revenue leakage. · Pocket aims to own the full process from start to finish, including extracting patient info from the EMR, verifying benefits, making calls when needed, creating documentation, and uploading it back into the EMR. · Beyond insurance, Pocket also supports intake, onboarding, case creation, first-visit scheduling, and automated patient communications. · Hannah shares that the best transformations free front office staff to spend more time with patients, reduce burnout, and support clinic growth without adding staff. Timestamps: (00:01) Intro to the pre-arrival patient experience (00:52) Hannah Kim's background in healthcare and scaling Clipboard Health (02:10) Front office inefficiencies that show up again and again (03:20) Why insurance verification eats so much time (04:15) EMR documentation and the scheduling "Tetris" problem (05:53) The red flag that front office is quietly bleeding money (07:39) What front desk time could be used for instead (08:55) Why problems get worse as clinics scale (09:33) Why the pre-arrival journey affects first impressions and revenue (11:51) The biggest patient-loss window: weekends and after hours (14:08) Why insurance verification is still so manual (15:59) What a clearinghouse is and why it is not enough (17:11) The cost of sloppy or incomplete verification (18:20) How Pocket handles the full verification workflow (21:02) Expanding beyond insurance into the entire pre-arrival journey (23:48) What transformation looks like after automation (26:09) How clinics get comfortable letting go of manual processes (28:16) Why technology should reduce burnout, not replace people (29:47) Lightning round: front office assumptions, coordination of benefits, and advice from banking (34:30) Where to find Hannah Kim and Pocket Key frameworks · Pre-arrival journey: everything that happens before the first visit · Full-process automation: not just clearinghouse checks, but calls, documentation, EMR updates, and patient communication · Coordination of benefits: verifying primary, secondary, and tertiary coverage before problems show up later Notable quotes · "The pre-arrival journey is just so important. It's the first impression that patients have from your clinic." · "Nobody wants to be drowning in admin stuff." · "Technology implemented in the right way really helps a lot of clinics and really helps ease some of that burnout." Resources & Links: · Hannah on LinkedIn · Pocket Website · 2048 Ventures More About Hannah: Hannah Kim is the CEO and Co-Founder of Pocket, an AI-powered pre-arrival platform that automates patient intake, insurance verification, scheduling, and patient communications for physical therapy clinics. She devoted her entire career to healthcare - began her career in healthcare investment banking at Centerview Partners before joining Clipboard Health, an "Uber for nurses" that built a marketplace connecting healthcare facilities with nurses for on-demand staffing. As Chief of Staff, Hannah helped scale Clipboard Health from Series A to Series C, supporting the company's growth into a billion dollar company. Jane Sponsorship Information: Book a one-on-one demo here Mention the code LITZY1MO for a free month Follow Dr. Karen Litzy on Social Media: Karen's Instagram Karen's LinkedIn Subscribe to Healthy, Wealthy & Smart: YouTube Website Apple Podcast Spotify SoundCloud Stitcher iHeart Radio
What if your skin could just . . . remember how to act young again? That's essentially the pitch behind Biocogent's new RNActivate W, a next-generation active that doesn't add collagen or push it as peptides do. Instead, it goes upstream and silences a tiny piece of regulatory RNA (the so-called "wrinkle miRNA") that tells your skin cells to stop making collagen and elastin. Join Ella and Maggie for an ingredient deep dive into what microRNAs actually are, why the 2024 Nobel Prize in Medicine matters for your treatment room, what to look for on an INCI list when you see "s-RNA-5," and how to talk about this category with clients without overpromising. Spoiler: This isn't snake oil, but it isn't a retinol replacement either. ASCP Esty Talk with hosts Ella Cressman and Maggie Staszcuk Produced by Associated Skin Care Professionals (ASCP) for licensed estheticians, ASCP Esty Talk is a weekly podcast, hosted by licensed estheticians, Ella Cressman, ASCP Skin Deep Magazine contributor, and Maggie Staszcuk, ASCP Program Director. We see your passion, innovation, and hard work and are here to support you by providing a platform for networking, advocacy, camaraderie, and education. We aim to inspire you to ask the right questions, find your motivation, and give you the courage to have the professional skin care career you desire. About Ella Cressman: Ella Cressman is a licensed esthetician, certified organic formulator, and business owner with more than 20 years of experience in corrective skin care. Known as an "ingredient junkie" and industry cheerleader, she empowers professionals to think beyond products and develop a deeper understanding of skin function and formulation. In addition to her practice, Cressman is the founder of the HHP Collective, a practitioner-led community focused on strengthening clinical reasoning and advancing professional growth within the esthetics industry. Connect with Ella Cressman: Website: www.hhpcollective.com LinkedIn: linkedin.com/in/ella-cressman-62aa46a About Maggie Staszcuk: Maggie Staszcuk serves as the Program Director for ASCP and is the cohost of ASCP Esty Talk podcast. With over 18 years' experience in the esthetics industry, her diverse background includes roles in spa management, spa and med-spa services, and esthetics education. Since becoming a licensed esthetician in 2006, she carries a range of certifications in basic and advanced esthetics. Maggie is dedicated to equipping estheticians with the knowledge and resources they need to thrive in their careers. Connect with Maggie Staszcuk: P: 800.789.0411 EXT 1636 E: MStaszcuk@ascpskincare.com About our Sponsors: Massage Envy is a national franchisor and does not independently own or operate any of the Massage Envy franchised locations nationwide. The Massage Envy franchise network, through its franchise locations, is the leading provider of massage services. Founded in 2002, Massage Envy now has approximately 1,100 franchise locations in 49 states that have together delivered more than 200 million massages and skin care services. Website: www.massageenvy.com/careers/career-areas/esthetician Facebook: @MassageEnvyCareers LinkedIn: @MassageEnvy GlossGenius Gaps in your schedule. Clients who don't rebook. Tight margins. High payment processing fees. Sound familiar? When you're running your own practice, you don't have time to figure out where you could be making more money. Especially when you're stitching together booking, payments, and a clunky EMR that only makes things harder. That's why we love GlossGenius — the business management platform that does the work for you. It fills your calendar, rebooks clients automatically, upsells high-margin services, and has the lowest flat-rate payment processing fees. Plus, all the HIPAA-compliant tools you need for charting, consents, and client records — without the admin chaos. GlossGenius grows your revenue and handles the busywork, so you can focus on your clients. Use code ESTY at GlossGenius.com for 50% off your first two months of their Gold or Platinum plan. GlossGenius. More Growth. Less Busywork. Visit https://glossgenius.com/ascp for more details. About Associated Skin Care Professionals (ASCP): Associated Skin Care Professionals (ASCP) is the nation's largest association for skin care professionals and your ONLY all-inclusive source for professional liability insurance, education, community, and career support. For estheticians at every stage of the journey, ASCP is your essential partner. Get in touch with us today if you have any questions or would like to join and become an ASCP member. Connect with ASCP: Website: www.ascpskincare.com Email: getconnected@ascpskincare.com Phone: 800-789-0411 Facebook: facebook.com/ASCPskincare Instagram: @ascpskincare
Will sat down with Minal and Brijraj from Spry live at APTA CSM to talk about the part of the physical therapy industry most clinicians never see: the technology quietly reshaping how clinics run.Brijraj was the CTO of Ola, the ride-share company often called the Uber of India, at its $6 billion peak. He left that world to build Spry because the same problem kept showing up: people need to move, and mobility gives them purpose. Minal treated patients for 15 years in outpatient ortho before she and her husband moved to Portugal. She wasn't looking for a new job. Spry found her on LinkedIn, and three years later she's the clinical voice inside a tech company, pushing back when the product team drifts too far from what actually happens on a clinic floor.The conversation gets into the real tension of building healthcare technology: a founder who thinks in outcomes and a clinician who thinks in patients, and what happens when those two things pull in different directions. They talk through Spry's insurance verification engine (95% accurate, down to the NPI level), the AI agent that now handles prior authorization and removes 80% of the manual work behind it, and why EMRs were never supposed to become billing tools in the first place.In this episode:Why Brijraj left a $6 billion ride-share company to build an EMR for physical therapistsThe difference between "work" and "toil," and why toil is what's driving burnout in PTHow Spry's insurance verification hits 95% accuracy at the NPI levelInside the AI agent that cuts prior authorization work by 80%Why most EMRs turned into billing tools when they were built for interoperabilityWhat's next for Spry: multi-specialty workflows, waitlist agents, and clinical decision supportMinal and Brijraj also get into what's next: a shared workflow for multi-specialty clinics where PT, OT, speech, and MD care actually talk to each other, an agent for canceling and waitlist management, and a clinical decision support tool built specifically for physical therapy.Follow the Will Power Podcast for more conversations with the people building the future of physical therapy. Connect with Spry: www.sprypt.com Send us Fan MailRockstars specialize in helping support or replace all non-clinical roles.Learn how a Rockstar can help scale your physical therapy practice.Subscribe here to our completely free Stress-Free PT Newsletter for your weekly dose of joy.
This episode of PT Breakfast Club starts with a simple question:What should an EMR actually do?Tony Maritato and Jimmy McKay discuss the divide between the clinical and administrative sides of EMRs, why AI should be more than ambient documentation, and how the future of physical therapy technology should make clinicians better instead of turning them into data-entry horses with name badges.Jimmy introduces the idea of the centaur vs reverse centaur: good technology combines human reasoning with machine horsepower. Bad technology makes the human serve the machine.From there, the conversation expands into wearable data, RTM, patient apps, Peloton, video games, hospitality, software, and why PT may need to steal ideas from outside healthcare to build something patients and clinicians actually want to use.The crew also talks about Sean Pastuch and Active Life, the space between physical therapy and fitness, trainers “stepping on toes,” UnitedHealthcare reimbursement, the reality of $60 visits, price anchoring, and why Dick's Sporting Goods may have a better patient engagement lesson than most healthcare conferences.The final message:Understand what game you're playing.In This EpisodeWhat EMRs should do in an AI worldWhy clinical and administrative workflows are two sides of the same coinThe “centaur vs reverse centaur” model for AI and cliniciansWhy wearable data needs synthesis, not just captureWhy RTM often feels like homeworkWhat PT can learn from video games, Peloton, software, and hotelsWhy Active Life found the space between PT and fitnessScope creep, trainers, and PT defensivenessThe UnitedHealthcare $60 visit problemWhy some clinics can make low reimbursement work and others can'tPrice anchoring and the PACE BIKES shoe exampleWhat clinics can learn from Dick's Sporting GoodsWhy attention leads to trust and trust leads to actionPull Quotes“The EMR should work for me. I shouldn't work for the EMR.”“We want to be centaurs, not reverse centaurs.”“We don't need more data. We need useful data at the moment of care.”“RTM fails when it feels like homework.”“We keep trying to make the EMR incrementally suck less.”“The answer is not coming from inside healthcare.”“Are you mad they're doing it, or are you mad they're doing it better than you?”“Attention leads to trust. Trust leads to action.”“Understand what game you're playing.”
Cameron is joined by Shannon Blake of Podium and Cortney Hall, COO of True Medical Spa, and they discuss the transformative role of Podium in the aesthetics industry. They explore how Podium's all-in-one solution integrates EMR and CRM functionalities, leveraging AI to enhance practice efficiency, improve lead conversion, and streamline client communication. The conversation highlights user experiences, significant time savings, and the collaborative efforts of AI agents Avery and Operator in practice management. They emphasize the importance of technology in building successful aesthetic practices and the need for continuous innovation in the industry.Cameron, Shannon, and Cortney talk about the transformative impact of AI and data insights on the aesthetics and wellness industry. They explore how leveraging community insights, automating marketing campaigns, and streamlining lead management can significantly enhance business growth. They also highlight the evolution of EMR systems, the challenges of data migration, and the future of AI in managing treatment plans and compliance. Overall, the conversation emphasizes the importance of integrating technology to improve patient care and operational efficiency. Listen In!Thank you for listening to this episode of Medical Millionaire!Takeaways:The Medical Millionaire Podcast aims to provide value for practice owners.Podium is an all-in-one solution for aesthetics practices, integrating EMR and CRM functionalities.AI is transforming the aesthetics industry by improving lead conversion and client communication.Podium's AI operating system enhances practice efficiency and decision-making.User experiences highlight significant time savings and improved client engagement with Podium.The collaboration between AI agents Avery and Operator streamlines practice management.Operator provides actionable insights and reporting for practice owners.AI can help identify gaps in practice performance and suggest improvements.Podium's features are designed based on user feedback and industry needs.The integration of AI in aesthetics practices is becoming essential for success. Team collaboration enhances business insights and growth.Data-driven recommendations can significantly increase revenue.AI can automate lead management and communication effectively.Marketing campaigns can be streamlined using AI technology.AI charting can revolutionize the documentation process.The evolution of EMR systems is crucial for practice efficiency.AI serves as a revenue-generating partner for practices.Data migration challenges can be mitigated with advanced technology.Wellness and compliance innovations are on the rise.AI can enhance compliance and operational accuracy.Medical Millionaire: The Blueprint for Scaling a World-Class Medical Aesthetics PracticeWelcome to Medical Millionaire, the go-to podcast for forward-thinking Medspa owners, Medical Aesthetics leaders, Plastic Surgery & Dermatology practices, Concierge Wellness clinics, and Elective Healthcare entrepreneurs who are ready to scale with intention and operate like a true, high-performing business.If you're building, growing, optimizing, or preparing to exit your aesthetics or wellness practice, this show is your competitive advantage.Hosted by Cameron Hemphill Your Guide to Sustainable, Scalable Growth Your host, Cameron Hemphill, is one of the most trusted growth strategists in Medical Aesthetics and Elective Wellness.With over 10 years in the industry, Cameron has helped scale 1,000+ practices and more than 2,300 providers, working alongside the most recognized KOLs, national brands, EMRs, tech companies, and private equity groups, shaping the future of aesthetics. From marketing to operations, from finance to leadership, Cameron brings a real-world, data-driven perspective on what it takes to turn a practice into a powerful business engine.What This Podcast Is All About: Each episode takes you behind the scenes of the fastest-growing practices in the country, revealing the systems, strategies, and mindset required to win in today's Medical Aesthetics landscape.Expect tactical insights, step-by-step frameworks, and conversations with:Industry thought leadersTop injectors & medical directorsEMR & tech innovatorsOperations expertsMarketing strategistsPrivate equity & M&A advisorsWellness and longevity pioneersThis is where aesthetics, business, technology, and wellness converge. What You'll Learn on Medical Millionaire Every week, you'll access expert guidance to help you scale profitably and predictably, including:Marketing & Brand PositioningCRM + Lead Management SystemsPatient Acquisition & ConversionEMR Optimization & Tech Stack ArchitectureSales Psychology & Consultation MasteryFinance, KPIs, and Practice EconomicsOperational Workflows & AutomationIndustry Trends Backed by Real Benchmark DataPatient Retention & Lifetime Value ExpansionMindset, Leadership & Team DevelopmentWhether you're opening your first location or running a multi-million-dollar enterprise, you'll gain the clarity and direction to grow with confidence. A Show Designed for Every Stage of Practice Growth Medical Millionaire breaks down the journey into four essential stages, showing you exactly how to move from one to the next:Startup – Build the foundation and attract your first wave of patientsGrowth – Scale revenue, expand services, and strengthen operationsOptimize – Increase efficiency, margins, and customer experienceExit – Prepare your practice for maximum valuation and acquisitionIf You're Ready to Grow, This Is Where You Start. Tune in weekly for actionable insights, expert interviews, and the exact playbooks high-performing practices use to dominate their markets. This is the podcast for Medspa owners who want more than a job; they want a scalable, profitable, industry-leading business. Welcome to Medical Millionaire.Let's build your practice into the empire it deserves to be.
Sometimes one client can shape the way you practice for the rest of your career. In this episode of ASCP Esty Talk, Maggie and Ella open the ASCP mailbag to share a listener's story about an early career experience that sparked a lifelong commitment to learning and professional growth. ASCP Esty Talk with hosts Ella Cressman and Maggie Staszcuk Produced by Associated Skin Care Professionals (ASCP) for licensed estheticians, ASCP Esty Talk is a weekly podcast, hosted by licensed estheticians, Ella Cressman, ASCP Skin Deep Magazine contributor, and Maggie Staszcuk, ASCP Program Director. We see your passion, innovation, and hard work and are here to support you by providing a platform for networking, advocacy, camaraderie, and education. We aim to inspire you to ask the right questions, find your motivation, and give you the courage to have the professional skin care career you desire. About Ella Cressman: Ella Cressman is a licensed esthetician, certified organic formulator, and business owner with more than 20 years of experience in corrective skin care. Known as an "ingredient junkie" and industry cheerleader, she empowers professionals to think beyond products and develop a deeper understanding of skin function and formulation. In addition to her practice, Cressman is the founder of the HHP Collective, a practitioner-led community focused on strengthening clinical reasoning and advancing professional growth within the esthetics industry. Connect with Ella Cressman: Website: www.hhpcollective.com LinkedIn: linkedin.com/in/ella-cressman-62aa46a About Maggie Staszcuk: Maggie Staszcuk serves as the Program Director for ASCP and is the cohost of ASCP Esty Talk podcast. With over 18 years' experience in the esthetics industry, her diverse background includes roles in spa management, spa and med-spa services, and esthetics education. Since becoming a licensed esthetician in 2006, she carries a range of certifications in basic and advanced esthetics. Maggie is dedicated to equipping estheticians with the knowledge and resources they need to thrive in their careers. Connect with Maggie Staszcuk: P: 800.789.0411 EXT 1636 E: MStaszcuk@ascpskincare.com About our Sponsors: Massage Envy is a national franchisor and does not independently own or operate any of the Massage Envy franchised locations nationwide. The Massage Envy franchise network, through its franchise locations, is the leading provider of massage services. Founded in 2002, Massage Envy now has approximately 1,100 franchise locations in 49 states that have together delivered more than 200 million massages and skin care services. Website: www.massageenvy.com/careers/career-areas/esthetician Facebook: @MassageEnvyCareers LinkedIn: @MassageEnvy GlossGenius Gaps in your schedule. Clients who don't rebook. Tight margins. High payment processing fees. Sound familiar? When you're running your own practice, you don't have time to figure out where you could be making more money. Especially when you're stitching together booking, payments, and a clunky EMR that only makes things harder. That's why we love GlossGenius — the business management platform that does the work for you. It fills your calendar, rebooks clients automatically, upsells high-margin services, and has the lowest flat-rate payment processing fees. Plus, all the HIPAA-compliant tools you need for charting, consents, and client records — without the admin chaos. GlossGenius grows your revenue and handles the busywork, so you can focus on your clients. Use code ESTY at GlossGenius.com for 50% off your first two months of their Gold or Platinum plan. GlossGenius. More Growth. Less Busywork. Visit https://glossgenius.com/ascp for more details. About Associated Skin Care Professionals (ASCP): Associated Skin Care Professionals (ASCP) is the nation's largest association for skin care professionals and your ONLY all-inclusive source for professional liability insurance, education, community, and career support. For estheticians at every stage of the journey, ASCP is your essential partner. Get in touch with us today if you have any questions or would like to join and become an ASCP member. Connect with ASCP: Website: www.ascpskincare.com Email: getconnected@ascpskincare.com Phone: 800-789-0411 Facebook: facebook.com/ASCPskincare Instagram: @ascpskincare
Shira Boehler's family is full of doctors, and every one of them told her not to get the full-body MRI. She canceled the appointment repeatedly herself, until her husband rebooked it one time too many and she finally went.The scan found a 3.8 centimeter mass in her right lung and labeled it a minor finding, with a note to correlate with symptoms. She had none. She was running six miles a day, the picture of health, and had never smoked. A follow-up CT months later showed the mass had grown, and on the Monday she walked into a pulmonary specialist's office she was told she had an invasive adenocarcinoma. She told him it was probably an EMR error. One week later, surgeons removed half her right lung to treat her cancer.Samira Daswani, host of Patient from Hell and founder of Manta Cares, welcomes lung cancer survivor and bestselling author Shira Boehler for an eye-opening conversation on the part that comes after the story, which is why almost nobody in Shira's position gets caught this early. Screening guidelines currently cover people over 50 with a twenty-pack-per-year smoking history, and fewer than one in five of them actually get scanned, in part because the criteria require disclosing something patients are ashamed of. Shira has been working the problem from both ends since her treatment, negotiating cash prices at imaging centers down to a fraction of what she paid and funding new scans for people who can't cover them through the nonprofit organization she founded, Cancer Doesn't Care.In this episode, Samira and Shira discuss:Why lung cancer is often diagnosed too lateThe importance of early detection and low-dose CT screeningHow people who have never smoked can still develop lung cancerThe stigma surrounding lung cancer diagnosisCurrent lung cancer screening guidelinesInsurance coverage, healthcare access, policy reformHow artificial intelligence may improve cancer screeningWhy patient advocacy is becoming increasingly important in modern healthcareChapters00:00 Introduction01:00 The Full-Body Scan That Changed Everything03:32 Diagnosed With Lung Cancer Despite Having No Symptoms05:30 Access, Privilege & Why Early Detection Isn't Equal07:10 Building the Cancer Doesn't Care Foundation09:21 Why Lung Cancer Screening Needs to Change10:19 Breaking the Stigma Around Lung Cancer12:26 Who Actually Qualifies for Screening?14:23 Changing Public Perception Through Advocacy16:20 Why Patients Must Advocate for Themselves17:15 AI, False Positives & the Future of Cancer Screening20:27 Why Lung Cancer Is Often Diagnosed Too Late21:17 Stage 1 vs. Stage 4 Survival Rates23:25 Shira's Advice for Anyone Considering Lung Cancer ScreeningShira Kupperman Boehler is a finance professional, health advocate, bestselling author, and lung cancer survivor. Shira holds a degree in Molecular and Cell Biology from the University of California, Berkeley, and an MBA from New York University's Stern School of Business. Alongside her husband Adam, she has spent her career building and scaling multibillion-dollar healthcare businesses, developing deep relationships across health systems, payers, and policymakers.After being unexpectedly diagnosed with Stage 1B lung adenocarcinoma despite never smoking and having no symptoms, Shira founded Cancer Doesn't Care, a nonprofit dedicated to expanding access to life-saving lung cancer screening and reducing financial barriers to early detection. She is also the author of the bestselling memoir One Scan Saved My Life, with proceeds supporting patient screening initiatives.
In this episode of ASCP Esty Talk, Maggie and Ella are joined by Armenthia Carr, the 2026 ASCP Esty of the Year, to discuss her journey through the industry and what has shaped her success as a professional esthetician. They explore her perspective on growth, education, and what it means to stand out in today's evolving esthetics landscape. ASCP Esty Talk with hosts Ella Cressman and Maggie Staszcuk Produced by Associated Skin Care Professionals (ASCP) for licensed estheticians, ASCP Esty Talk is a weekly podcast, hosted by licensed estheticians, Ella Cressman, ASCP Skin Deep Magazine contributor, and Maggie Staszcuk, ASCP Program Director. We see your passion, innovation, and hard work and are here to support you by providing a platform for networking, advocacy, camaraderie, and education. We aim to inspire you to ask the right questions, find your motivation, and give you the courage to have the professional skin care career you desire. About Ella Cressman: Ella Cressman is a licensed esthetician, certified organic formulator, and business owner with more than 20 years of experience in corrective skin care. Known as an "ingredient junkie" and industry cheerleader, she empowers professionals to think beyond products and develop a deeper understanding of skin function and formulation. In addition to her practice, Cressman is the founder of the HHP Collective, a practitioner-led community focused on strengthening clinical reasoning and advancing professional growth within the esthetics industry. Connect with Ella Cressman: Website: www.hhpcollective.com LinkedIn: linkedin.com/in/ella-cressman-62aa46a About Maggie Staszcuk: Maggie Staszcuk serves as the Program Director for ASCP and is the cohost of ASCP Esty Talk podcast. With over 18 years' experience in the esthetics industry, her diverse background includes roles in spa management, spa and med-spa services, and esthetics education. Since becoming a licensed esthetician in 2006, she carries a range of certifications in basic and advanced esthetics. Maggie is dedicated to equipping estheticians with the knowledge and resources they need to thrive in their careers. Connect with Maggie Staszcuk: P: 800.789.0411 EXT 1636 E: MStaszcuk@ascpskincare.com About our Sponsors: Massage Envy is a national franchisor and does not independently own or operate any of the Massage Envy franchised locations nationwide. The Massage Envy franchise network, through its franchise locations, is the leading provider of massage services. Founded in 2002, Massage Envy now has approximately 1,100 franchise locations in 49 states that have together delivered more than 200 million massages and skin care services. Website: www.massageenvy.com/careers/career-areas/esthetician Facebook: @MassageEnvyCareers LinkedIn: @MassageEnvy GlossGenius Gaps in your schedule. Clients who don't rebook. Tight margins. High payment processing fees. Sound familiar? When you're running your own practice, you don't have time to figure out where you could be making more money. Especially when you're stitching together booking, payments, and a clunky EMR that only makes things harder. That's why we love GlossGenius — the business management platform that does the work for you. It fills your calendar, rebooks clients automatically, upsells high-margin services, and has the lowest flat-rate payment processing fees. Plus, all the HIPAA-compliant tools you need for charting, consents, and client records — without the admin chaos. GlossGenius grows your revenue and handles the busywork, so you can focus on your clients. Use code ESTY at GlossGenius.com for 50% off your first two months of their Gold or Platinum plan. GlossGenius. More Growth. Less Busywork. Visit https://glossgenius.com/ascp for more details. About Associated Skin Care Professionals (ASCP): Associated Skin Care Professionals (ASCP) is the nation's largest association for skin care professionals and your ONLY all-inclusive source for professional liability insurance, education, community, and career support. For estheticians at every stage of the journey, ASCP is your essential partner. Get in touch with us today if you have any questions or would like to join and become an ASCP member. Connect with ASCP: Website: www.ascpskincare.com Email: getconnected@ascpskincare.com Phone: 800-789-0411 Facebook: facebook.com/ASCPskincare Instagram: @ascpskincare
Today I'm joined by Dr. Amy Abelar, founder of Acupuncture Practice Systems and the owner of a thriving multidisciplinary clinic with 24 employees. Amy has built an incredible practice over the past 18 years, and in this conversation she shares the journey from starting as a massage therapist to growing a large acupuncture business with systems, team members, and strong leadership.In this first part of our conversation, we talk about:What it really looked like to grow her practice, including while she was in acupuncture school (!)How creating systems became the key to scalingWhen she knew it was time to hire additional providersWhat marketing worked well for her in growing her practiceAn overlooked marketing strategy that can dramatically increase patient retention and referralsIf you've ever wondered how larger practices are built or how to help your current patients get more value from the care you already provide, I think you're going to get a lot out of this conversation.This is part one of a two-part interview with Dr. Amy Abelar, so be sure to come back next week for the second half.Mentioned in this Episode (Show Notes):Acupuncture Practice SystemsYouTube: @AcupuncturePracticeSystemsInstagram: @AcupuncturePracticeSystemsMarketing Breakthrough Audit with Michelle
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Kevin, Andrea, and Mitch break down what a CRM actually does for a med spa, why it matters, and where practices often misunderstand the tool. A CRM is more than a database. It manages the patient journey from awareness to lead capture, booking, visit, retention, and referral, while helping teams understand where their marketing dollars are really working. They explain why a CRM can feel like a chore or even like "Big Brother" if the team does not understand how their daily inputs connect to the bigger picture. But when the system is set up correctly and used consistently, it becomes a way to track attribution, measure return on ad spend, improve follow-up, protect the patient journey, and create better collaboration between marketing and operations. The conversation also covers automation, missed call text-back workflows, lapsed patient campaigns, offer attribution, CRM-to-EMR integration, and why technology still needs human ownership to be effective. RESOURCES: https://www.partnerwithalpha.com/goodies LEARN MORE AND JOIN THE ALPHA COMMUNITY: https://www.partnerwithalpha.com/ WATCH THE FULL EPISODE ON YOUTUBE: https://youtu.be/kuP9eavbizk FOLLOW ALPHA AESTHETICS PARTNERS: https://www.instagram.com/partnerwithalpha/ https://www.linkedin.com/company/alpha-aesthetics-partners/
Today, host John Norlin shares an evidence-based reflection strategy called EMR, developed by Dr. Clayton Cook. Using a simple roster exercise, educators categorize each student or staff member into one of three relationship phases: Establish, Maintain, or Restore, and then focus their energy where it is needed most. He also explains why this kind of intentional reflection matters. You cannot be all things to all people at once, but taking a few minutes to identify where each relationship stands gives educators a clear, actionable starting point for being more purposeful in the work they do every day. In this conversation, John offers important reminders for educators and leaders: Relationships with students and staff are not all in the same place at the same time. Some need to be established, some maintained, and some restored, and knowing which is which changes how you show up. You cannot prioritize everything at once. The EMR exercise helps educators zero in on the relationships that need the most intentional attention right now. Restoring a relationship takes real, deliberate action. Naming it honestly is the first step toward doing something about it. Learn More About CharacterStrong: Access FREE MTSS Curriculum Samples Request a Quote Today! Learn more about CharacterStrong Implementation Support Visit the CharacterStrong Website
There is a version of professionalism in medicine that looks like competence from the outside and feels like self-erasure from the inside. Dr. Kathleen Muldoon is an anthropologist who teaches in a medical school, coaches doctors through burnout, and navigates the healthcare system daily as the mother of a medically complex child with 22 specialists on his care team. In this episode, she brings all of those lenses to a conversation about psychological safety, curiosity, and what it actually costs doctors when they are trained to hide who they are. The question she keeps coming back to is one worth sitting with: what kind of clinical environment are you co-constructing, and what small things could you do differently starting today? Highlights [04:00]: Dr. Muldoon explains what burnout looks like from her vantage point, and why she sees it less as exhaustion and more as a detachment that builds quietly in environments where asking questions does not feel safe. [08:00]: She describes what it is like to be a parent of a medically complex child navigating a care team of 22 specialists, and why staying curious in clinical encounters matters to her in a way that is deeply personal. [14:00]: Dr. Muldoon defines psychological safety in clinical environments, and why the ability to ask a question or challenge a protocol without it being received as a threat is the foundation of both good learning and good medicine. [19:00]: She introduces improv theater as a tool for practicing psychological safety in low-stakes environments, and explains why the techniques were originally developed for building empathy across difference, not for getting laughs. [27:00]: The hidden cost of professionalism. Dr. Muldoon describes what happens when the cultural ceremonies of becoming a doctor teach students to erase themselves, and why that self-erasure may be one of the least examined drivers of burnout. [36:00]: A five-second check-in practice she uses at the start of every workshop she runs, and why something that small can shift the entire dynamic of a clinical team. Three Key Takeaways 1. Psychological safety is not about being comfortable. It is about being able to ask the question. Dr. Muldoon is precise about what she means by psychological safety in clinical settings. It is not warmth, friendliness, or the absence of conflict. It is the specific experience of being able to ask a question, name a concern, or push back on a protocol without it being received as a challenge to someone's authority. In hierarchical environments like medicine, that experience is rarer than most people acknowledge. And without it, doctors stop asking, students stop questioning, and teams stop learning. The cost is not just cultural. It is clinical. 2. The hidden cost of professionalism is self-erasure. Dr. Muldoon uses the language of anthropology to describe something doctors will recognize immediately. The white coat ceremony, the board exams, the residency rituals, all of the cultural markers that induct someone into the profession of medicine also teach a specific lesson: hide what you are feeling, perform competence, and leave the full version of yourself outside the clinic door. She argues that this inculcation of professionalism, however well-intentioned, is masking emotional suppression on a systemic scale. And that suppression, accumulated over years of training and practice, is one of the most underexamined contributors to burnout. 3. Change in a system that feels immovable starts with influence, not control. Dr. Muldoon is clear that she is not asking anyone to burn the system down. What she offers instead is a reframe: trade control for influence. You may not be able to change the appointment schedule, the EMR, or the staffing model. But you can ask a better question in a difficult encounter, check in with your team before a shift, keep a parallel chart of moments that did not feel right, and model a different way of being in the room. Those small acts compound. And in her experience, they matter more than most people expect. Guest Bio Dr. Kathleen Muldoon is an anthropologist, medical educator, and coach based in Arizona. She is a professor at a medical school where she teaches anatomy and human development, and brings her training in applied improvisational theater into workshops designed to build psychological safety, team connection, and humane clinical environments. Dr. Muldoon coaches doctors and medical students navigating burnout and career transitions, and writes about humanity in medicine through her Substack publication and on KevinMD. She also draws on her experience as the mother of a medically complex child to bring a patient and caregiver perspective to her work with clinical teams. Would you like to view a transcript of this episode? Click Here Charting Champions is a premiere, lifetime access Physician only program that is helping Physicians get home with today's work done. All the proven tools, support and community you need to create time for your life outside of medicine. Learn more at https://www.chartingcoach.ca Enjoying this podcast? Please share it with someone who would benefit. Also, don't forget to hit “follow” so you get all the new episodes as soon as they are released. Come hang out with me on Facebook or Instagram. Follow me @thechartingcoach to get more practical tools to help you create sustainable clinical medicine in your life. Questions? Comments? Want to share how this podcast has helped you? Shoot me an email at admin@reachcareercoaching.ca. I would love to hear from you.