Podcast appearances and mentions of steve koch

In this milestone 400th episode of the Touch Point podcast, hosts Chris Boyer and Reed Smith reflect on the last almost eight years of podcasting, and share stories from the early days (how it began and the first few episodes), to how the topics have shifted over the years, and reflect on memorable moments throughout the show lifetime. They also are humbled to share voices messages from fans and former guests of the show: Steve Koch, Alan Shoebride, Drew Diskin, Joe Doyle, Chris Morris, Jeremy Harrison, James Gardner, Dave Dolton (of Optum), Aaron Watkins, Aaron Clifford, Cynthia Newton, Rob Rosenberg, Danny Fell and Jeremy Mittler. Thanks to all of our listeners - and here's to 400 more! Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, hosts Reed Smith and Chris Boyer compare market and marketing research, and discuss the various methods - both quantitative and qualitative - that organizations can use to help inform critical strategies in a health system. Steve Koch from Cast and Hue joins to breakdown the differences and strengths of using focus groups and/or 1:1 interviews.  Mentions from the Show: Market Research: An Important Investment For Long-Term Viability Cast & Hue Focus Groups Vs. Interviews: Which Approach Provides Richer Insights? Steve Koch on LinkedIn  Reed Smith on LinkedIn Chris Boyer on LinkedIn Chris Boyer website Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, hosts Reed Smith and Chris Boyer celebrate some of the most memorable guest interviews of the year. First, hear from Steve Koch and Jonathan Pathuis from Cast and Hue, who discuss user-centered design and jobs-to-be-done. Then, Matt Cohen and Christian Boyleston from Loyal share their perspectives on whether AI has “jumped the shark” and also explain the history of AI.   Mentions from the Show: TP340 – User Centered Design and Jobs-to-Be-Done TP317 – Has AI “Jumped the Shark”? Steve Koch on LinkedIn Jonathan Pathuis on LinkedIn Matt Cohen on LinkedIn Learn more about your ad choices. Visit megaphone.fm/adchoices

Today, health systems are faced with a myriad of challenges to improving patient satisfaction, outcomes, and delivering more effective and patient-centered healthcare experiences. In this episode, hosts Reed Smith and Chris Boyer discuss how the Jobs to Done framework is important to user-experience design (UXD), and then are joined by hosts Steve Koch and Jonathan Pathuis from Cast and Hue who share how they work with health systems to cut through the data to get to know our consumers as people.  Mentions from the Show: CastandHue.com Steve Koch on LinkedIn Jonathan Pathuis on LinkedIn Reed Smith on LinkedIn Chris Boyer on LinkedIn Reed Smith on Threads Chris Boyer on Threads Chris Boyer website Learn more about your ad choices. Visit megaphone.fm/adchoices

Greg Bishop checks in with Michelle Ownbey, publisher of the Springfield Business Journal about the latest business happenings in our community. Topics Discussed In This Interview: Aviatori Coffeehouse opened Monday in a historic house on North Logan Avenue. Joe and Juliana Coppick purchased the property from the estate of Tony Leone. Steve Koch has sold his financial planning practice, Koch, Sylvia and Associates, to Jennifer Sylvia in anticipation of his upcoming retirement. Dr. Will Putman and his fiancé, Dr. Taylor Johnson, have purchased Dr. Robert Burris' dental practice on Clocktower Drive. The business community is invited to a ceremony honoring the 2020, 2021 and 2022 Best Places to Work winners, sponsored by United Community Bank and Springfield Business Journal. Please join us on Thursday, May 19, from 5:30-7 p.m. at the United Community Bank on Montvale Drive. You can subscribe to the Springfield Business Journal and their weekly Biz Bites email, click here: https://springfieldbusinessjournal.com/ See omnystudio.com/listener for privacy information.

Steve Koch, former Credit Suisse Investment Banker and Deputy Mayor of Chicago, joins me at the bar to share lessons from his breadth of experience in both the private and public sectors. Steve provides a primer on investment banking, explains the value of being calm amid the volatility, reflects on the role of serendipity in his life, and shares lessons that will help us be better investors. [01:23] – Introducing Steve Koch: Investment Banker, Former Deputy Mayor of Chicago, Philanthropist [03:18] – Tasting: Very Olde St. Nick 12 Year Bourbon [06:12] – An Investment Banking Primer – origins, growth, and role in our financial system [15:25] – "at some point, the world will go to shit." [18:20] – "there is value in being the calmest person in the room." [20:15] – "try to be dispassionate…divorce emotions from the intellectual process." [23:40] – From investment banking to public service (Deputy Mayor of Chicago) [30:40] – Serendipity: "luck, accident, plays an enormous role…it just does." [35:25] – Maintaining balance: "you have to be self-aware…and understand what's important to you." [39:30] – "You need to know what you care about." [42:15] – Biking & Goal Setting in Public: "if you tell people something, you're more likely to do it because it's too embarrassing to back out." [46:26] – Wealth: "an opportunity for security and freedom." [48:05] – Ben and Jerry's & Tesla – recognizing opportunities as a consumer Links: www.bullsbearsandbourbon.com www.vermillionprivatewealth.com **The information in this podcast is educational and general in nature and does not take into consideration the listener's personal circumstances. Therefore, it is not intended to be a substitute for specific, individualized financial, legal, or tax advice. To determine which strategies or investments may be suitable for you, consult the appropriate qualified professional before making a final decision. Thanks for listening.

As more health systems begin formalizing user experience design efforts in their organizations, it's important to consider the various ways and approaches they can take to solve their customers' needs. In this episode, hosts Reed Smith and Chris Boyer discuss the five essential elements of experience design, how these strategies can help to improve patient experience (hint: it's not by building an app), and then are joined by Steve Koch, co-founder of Cast & Hue who shares how healthcare organizations should begin thinking about user experience, patient experience and employee experience as a contiguous effort.  Mentions from the Show: 5 Essential Elements of Great User Experience Design 4 Ways to Improve Patient Experience with UX Design Principles Steve Koch on LinkedIn Steve Koch on Twitter Cast and Hue website Cast and Hue blog Designing Next podcast Find Us Online:  Touchpoint podcast Twitter Reed Smith Twitter Chris Boyer Twitter Chris Boyer website

Introducing Designing Next: Achieving Growth Through Transformation and Innovation, a new podcast that speaks to experience design and innovation leaders about envisioning and designing new consumer-centric futures. Every two weeks, hosts Steve Koch and Chad Brough speak to a new guest in order to gain insights and learnings from those who are designing new experiences on a daily basis.

Understanding our customers and the emotions that may shape their experiences with our organizations is an important marketing differentiator for healthcare marketing professionals. That is why empathy marketing is an important differentiator that many organizations are turning to. But what is “empathy marketing” specifically and what is the best way to use it? In this episode, hosts Chris Boyer and Reed Smith explain the foundational elements needed to introduce empathy into your marketing efforts. They are joined by Steve Koch of Cast & Hue who shares how his agency partners with healthcare teams to use human centered design to better understand their customers.  Mentions from the Show: Alexa, just shut up: We've been isolated for months, and now we hate our home assistants  A Brand's Greatest Currency In a Pandemic: Empathy and Purpose  How Does Empathetic Marketing Make You Feel? The Role of Customer Empathy in the Future of Marketing How to Use Empathetic Marketing in Your Social Media Strategy CastandHue.com Steve Koch on LinkedIn Steve Koch on Twitter Find Us Online:  Touchpoint podcast Twitter Reed Smith Twitter Chris Boyer Twitter Chris Boyer website Social Health Institute

Ben and Jay welcome Steve Koch, co-founder and Senior Vice President at customer experience consultancy Cast & Hue.  Steve talks about his career transition from marketing and advertising to human-centered design, and the critical connection of customer experience to brand.  He discusses how to overcome barriers to employing human-centered design to enhance the healthcare experience and how Jobs To Be Done enhances design work at Cast & Hue.  In addition, Steve offers helpful advice for conducting virtual design work, and a preview of upcoming Cast & Hue research on telemedicine customer experience during COVID-19.Cast & Hue Research Report - Rebuilding Patient Volume in a Time of Fear & UncertaintyMckinsey & Company - The Business Value of DesignOn Twitter:Steve KochCast & HueBen TingeyJay GerhartA Sherpa's Guide to Innovation- A Sherpa's Guide to Innovation is a proud member of the Health Podcast Network @HealthPodNet - Support the show (https://healthpodcastnetwork.com/)

Steve Koch from Cast & Hue is in ‘da house to reveal some brand new research about consumer confidence as quarantine restrictions are starting to be relaxed across the country. After months of telling patients to stay home and not come to a hospital or doctor’s office, how do providers turn that message around without losing all the credibility and trust they just gained? And where can they create moments of delight in the new healthcare experience? All that, plus the next generation of telehealth, and an update on the best terrier mixes in the Valley of the Sun. Thanks to gSight and the brand new Shift.Health Podcast Network for spreading the awesome, yo! See acast.com/privacy for privacy and opt-out information.

Patient experience is an ever-expanding area of work as hospitals, especially in the US, try to compete for higher patient scores to not lose valuable reimbursement. It is perhaps understandable that a lot of attention in the patient experience is directed at the point of care, and what happens when a patient is receiving treatment. However, such a view is dangerously myopic. There is a lot more that goes into the patient experience than what happens when seeing a doctor a nurse. There is the entire patient journey from symptoms to schedule to arrival to appointment to diagnosis to payment and many many more steps in between all of this. And even that doesn’t capture the whole story. Along with patient experience are the employee experiences of those who work in the healthcare context. Thus, rather than just thinking in terms of a patient experience we are really thinking of a healthcare experience that encompasses an ecosystem as complex as the healthcare institution itself.To help untangle this, we have on today’s podcast Steve Koch, Senior Vice President and Co-Founder of Cast and Hue. Cast and Hue is a consulting company that focuses a lot of its business in the healthcare space. They describe themselves as integrating “empathy, observation, behavioral psychology, and technology” to “cast a light on the people you serve and gain a deep understanding of their perspectives.” Using human-centered design methodologies, Cast and Hue seeks to co-create solutions with their clients to help them better understand their complete environments and then design approaches to develop better experiences. 

Everyone is still stuck inside losing their minds - well we are here to help. This week Ryan and Zach are joined by friends of the show Tammy and Steve Koch to talk about what we are doing to stay sane, activities for kids and deals companies are offering during the pandemic. We also offer more suggestions of what to watch and share our thoughts with the most buzzed-about series on the internet - Tiger King.

Everyone is still stuck inside losing their minds - well we are here to help. This week Ryan and Zach are joined by friends of the show Tammy and Steve Koch to talk about what we are doing to stay sane, activities for kids and deals companies are offering during the pandemic. We also offer more suggestions of what to watch and share our thoughts with the most buzzed-about series on the internet - Tiger King.

Steve Koch, managing director for Cast & Hue, answers common questions from hospitals and health systems about journey mapping and experience design. From the how and when, to which teams are involved, Steve shares the evolution of customer journey mapping and the direct business impact in healthcare. Journey mapping will always shatter some expectations when they involve getting real feedback from real patients. All that, plus getting buy-in and our inability to set aside our biases. Thanks to Xpressdocs, Ultera Digital, and the Podcast.Healthcare Network for helping us spread the awesome, yo! See acast.com/privacy for privacy and opt-out information.

Stop, collaborate, and listen! J is back with some revelations. Recap the biggest SHSMD conference yet as friends and colleagues share insights about innovating our approach to innovation. Jhaymee Tynan, Jeff Steblea, Steve Koch, Jason Skinner, and Alan Shoebridge offer more hits than your favorite mix tape. Thanks to Xpressdocs, Ultera Digital, and the Podcast.Healthcare Network for helping us spread the awesome, yo! See acast.com/privacy for privacy and opt-out information.

The boys have long time collaborator and friend Steve Koch (Storm The Bay, Ice Nine Kills, Hardest Fight, REPS) on for this episode. Did you know Steve Likes Star Wars?

The boys have long time collaborator and friend Steve Koch (Storm The Bay, Ice Nine Kills, Hardest Fight, REPS) on for this episode. Did you know Steve Likes Star Wars?

This week on Turned Out A Punk, one of the greatest Canadian songwriters of all-time (He’s in the Hall Of Fame for it): Jim Cuddy!! Jim has a fantastic new album called Constellation (In stores now!), but for the purposes of our show we take Jim back to his early days as a power popper in the HiFi’s to see how punk helped & hindered his journey to Blue Rodeo, ultimately changing Canadian music forever…. and of course the DOA, The BFG’s & Canadian bands in Alphabet City. THIS IS A MONSTER OF AN EPISODE!!!!  Also Touched On: Diodes and Demics were THE bands Forming the HiFi’s Beatlesqe Randy (not Rampage) and DOA Power Pop Elvis Costello The appeal of punk Punk grows up Steve Koch Hearing the Sex Pistols for the first time Why was there no first wave punk from Kingston? Chris Speeding “You guys wanna rumble, you know, for like money?” Cabana Room BFGs Meeting bitterness from the music scene upon success but not from the musicians The passing of Handsome Ned and how it changed Toronto The arrival go heroine “The elegant junkie” myth No interest in being “An Event Band” Ready Records courting Blue Peter Picking Colin Newman Getting on the radio Dave Booth a Rockabilly manager with a great ear The Spoons and Ceramic Hello No fitting in with Synth and getting out of town Post HiFi recording The 70’s were competitive in music Going to New York Anyone can get a gig in CBGBs Cowboy Junkies living in Alphabet City Getting “Charlie Brown’d” the the record biz The **_*_** Wives: the most controversial band in the city The difference between Vancouver and Toronto’s scene Chris Huston: the link & MUCH, MUCH MORE... BROUGHT TO YOU BY VANS

If someone handed you the keys to the city – what would you do first? Both Dan Doctoroff and Steve Koch, former deputy mayors of New York and Chicago respectively, used their proverbial keys to redevelop and revitalize their cities.  Handpicked by their mayors and without previous government experience - both brought a business lens to the task of driving reinvestment during critical times, achieving some big wins and suffering a few defeats along the way. As cities compete for corporate headquarters, skilled labor, foreign direct investment, and even residents – how can they also work together to elevate the quality of urban life? How do cities ensure progress reaches all of their neighborhoods and residents? 

In the second part of our two-part 2016 healthcare preview, our panel of six healthcare leaders returns to talk about the future of the patient experience. With insights including the rise of the well-informed "E-patient", pilot programs, design-thinking, and multi-sensory experiences, this is an episode you don't want to miss. Join Andy Gradel of Main Line Health, Bill Bodnar of The Leader’s Board, Paul Szablowski of Texas Health Resources, Erinne Dyer of Envera Health, Nick Adkins of ReelDX, author and Forbes Columnist Dan Munro and your hosts Steve Koch and Russ Maloney as they explore the patient experience moving into 2016. This episode is definitely packed full of insights – so be sure to download and enjoy!