Podcasts about westside auto pros

https://www.youtube.com/watch?v=lkqILwMRRJA Andy Bizub, Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of and started a turnaround. Andy now has two locations. He bought his first car at age 19, a 1972 Triumph Spitfire, which was the start of his gas, oil, and automobile obsession. Listen to Andy's previous episodes https://remarkableresults.biz/?s=%22bizub%22 (HERE). Joe Jerkins, Owner Westside Auto Pro, Clive, IA. Joe has been in the Automotive Industry since 2007 when he joined a tire and mechanical repair chain store after spending multiple years in grocery store management.  He did not know anything about the industry and had no mechanical background but had a passion for helping people and sales.  After having spent some time there, he joined a dealership as a Service Advisor and quickly rose to the number 1 advisor based on sales at his dealership.  An opportunity as a Service Manager arose at a local repair facility and Joe decided it was time to get back into management as he was getting his legs under him in the automotive world.  After his second child was born, Joe sought an opportunity at his hometown dealership to run the Fixed Operations including Service, Body and helping oversee Parts.  In 2013, after realizing that there was a lot of “wrong” in this industry, generally speaking, he decided it was time for one last try with a shop he knew nothing about called Westside Auto Pros.  Joe was hired as the Service Manager and after a couple of years his title changed to General Manager.  In 2018, Ron Haugen, the owner at the time, and Joe decided to accelerate their 5 year plan of purchase and by October 1st of that year, Joe was the brand new owner of the already successful Westside Auto Pros.  Westside Auto Pros continues to grow its repair shop as well as its towing and roadside assistance department. Patrick Ryan, Technician, Eagle Automotive, Columbine Hills, CO, 4 Locations Key Talking Points What is important to dealership technicians transitioning to independent- make it apparent the technician matters in your business. If they quit at the dealership it wouldn't be noticed. They were “just a number.” Minimal and sometimes decreasing benefits. Interviewing dealership tech- discuss your team culture and environment. Many techs bounce from dealership to dealership because they are still finding “their place.”Don't view working at multiple places as negative necessarily. Show them a path for all ages of your technicians. Don't have a “cookie-cutter” interview process for all your hires. Career change- wanting to grow and be challenged, feel appreciated. Millennials/Gen Z- raised with no gravity “everything is great.” Introduce gravity a little at a time. Be taught instead of blocked. Be guided. The owner needs to be vulnerable- voice it to your team Break down stereotypes of large dealerships Technicians will check your social media prior to applying and read customer and employee reviews- promote your shop is a great place to work   Connect with the show: http://aftermarketradionetwork.com (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners: This episode is brought to you by Shop-Ware Shop Management. It's time to run your business at its fullest potential with the industry's leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast...

Ron Haugen – Sold his business Westside Auto Pros, Des Moines, IA. Ron is consulting and teaching. Dick Jobe – Former shop owner, Downtown Import Service. He was known as Dr. Volvo. He now owns Machine Head and he is making metal art. Doug Stoll – Retired. Past owner of Susquehanna Auto Clinic and The Auto Clinic. Now a part-time coach for Elite Worldwide. A co-founder of Vision. Jerry Holcom – President of Mid West Auto Care Alliance (MWACA) and owner of S & S Service in Kansas City, MO. A co-founder of Vision.   Key Talking PointsSuccession plan- need to plan aheadIt’s worth what it’s worth- business is worth cash flow not assets Common mistake- last 5-6 years of owner’s career they do not want to spend money/send employees for training. Declining business because they are not aggressively growing it and subsequently will not worth as much when want to sell You’re either going to die or retire- be in control of your retirement, plan when and set yourself up for life after business. Don’t let a life event plan it for you.  Future in industry Cost of business increasing More specialization due to technology Consolidation Business coachEstablish and fund budget for annual equipment purchases JerryHolcomNot retired but his friends on the podcast are! Loves going to work at shop still Doug StollHad a goal to retire at 50. He made that goal. Sold business in 2003 Avid golfer Business coaching part-time Dick Jobe“Dr Volvo” Before sold business went back to school and got a degree in machine tool technology and advanced welding www.machineheadkc.com (blank) – mentor interns and help them grow Started making artistic work Ron HaugenSold business in September 2018 Business coaching part-time and living the dream in Mexico Resources: Thanks to Jerry Holcom, Doug Stoll, Dick Jobe and Ron Haugen for their contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://eepurl.com/bhqME9)   Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking)   Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/)   The auto care industry is revving up. New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future. This is your chance to network with experts in the industry. Discover the latest innovations that will help you stay market competitive. Learn more about new products, services, and equipment. You will be using them every day. Join us in Las Vegas, April 6-9, 2020! Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now. To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com (https://www.napaautocare.com/) .

Episode #42 of Technician.Academy’s podcast series provides an in-depth discussion with automotive industry expert Ron Haugen. Haugen is the owner of the 14-bay facility Westside Auto Pros in Des Moines, IA, a shop recently honored by Ratchet+Wrench for being one of the top 20 repair facilities in the country. In the podcast, Haugen discusses the value of having exceptional employees and how important it is to take care of your customers. He also discusses his shop’s history and what the future may hold for both Haugen and Westside Auto Pros. The post Ron Haugen – The Value of Exceptional Employees appeared first on Technician.Academy.

> Your Learning Curve Never Sounded So Good The Panel: Ron Haugen owns Westside Auto Pros in Des Moines Iowa. Celebrating their 21st year in business in 2018. Ron is an ASE Master Technician, has his AAM certification and is an AMI Certified instructor. Ron also provides coaching and consulting for auto shops across the country. Ron has been Co-Chair of Vision, Hi-Tech Training and Expo,  President of the Des Moines ASA chapter and wants to be in Puerto Morelos Mexico whenever he is not in Des Moines!  Find Ron’s previous episodes (https://remarkableresults.biz/?s=%22haugen%22) .   Andy Bizub is a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of, and starting a turnaround. At bought his first car at age 19, a 1972 Triumph Spitfire, which was the start of his gas, oil, and automobile obsession. Listen to Andy’s previous episodes (https://remarkableresults.biz/?s=%22bizub%22) .   B. J. Lee is a business coach, consultant and VP of Client Services at the Institute for Automotive Business Excellence. Throughout the years, B. J. has managed, owned or partnered in several repair shops and has gained a wealth of experience in which he calls upon to train others within his own organizations as well as abroad. Whether working in a high-end store or a small rural community, B. J. can easily adapt to any challenges quickly. B. J.’s success and experience has given him the opportunity to partner with Cecil Bullard and the Team at The Institute of Automotive Business Excellence and to be a Consultant to other shop owners and service advisors. Moving up quickly in the field of Business Consulting, he has made a name for himself and loves to see the positive changes within the auto repair industry. Listen to BJ’s previous episodes (https://remarkableresults.biz/?s=%22BJ+Lee%22) . Key Talking Points: Vehicle Inspections. The 300 Rule Inspect 100% of the vehicles, 100% of the time and 100% presentation of the results. It is your obligation and ethical and moral responsibility to tell the customer what is wrong with their vehicles. Digital will be more thorough and efficient than paper. Helps create a strong trusted relationship by showing everything they need to know What it is what it does, what will happen when you don’t’ fix it. Must have accountability to the process. Shop foreman should check a few cars a week to be sure the inspections are being done completely Create a spiff for a number of pictures taken per week. Pictures of good things help build history and trust. Andy Bizub requires the minimum of 10 pictures per car, but the count can go up which is a trend for him. Be sure to bill customer for certain items that you may not remember to add to the RO. Items like fluid top off. And many small parts. Shop supplies are important to charge but check with your state. Forgotten parts like 3rd wiper blade and cabin air filter. But a good inspection process will not forget these items. Having fun at work is also an important part of the culture at work. Rotate your ‘fun at work’ events. Retention programs can generate huge top line sales. Mine your data. If you can get one-third of your customer base to come back you have a huge opportunity for organic sales growth. Keep top of mind to your customers. Reach out to them via direct mail, email, and social media Follow up on declined services. The customer may not have money to do the service at a later time. Facebook is social media, not sales media. Keep it light. Do not offer specials Track your marketing efforts. Schedule a calendar event to remind yourself to call the customer in five months. Pay your parts bill with a credit card that may have travel benefits.

> Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best-practices and expertise from aftermarket professionals. Watch like a DOCUMENTARY … Learn like a SEMINAR. Helping automotive aftermarket professionals improve; one lesson at a time. Academy Panel: Carrie-Lynn Rodenberg, is owner of Turnkey Marketing that exists to help shops effectively communicate to your community, customers, and potential customers the good work you do. Your repair shop can be known as the trusted, “go-to” shop in your area. Their work provides cutting edge marketing that actually works and increases car count. You can hear Carrie-Lynn in episode 214 Greg Buckley is the CEO of the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development group, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE (https://remarkableresults.biz/?s=%22greg+Buckley%22) . (We covered Social Media in 54 & 155) Ron Haugen owns Westside Auto Pros in Des Moines, Iowa. Ron is an ASE Master Technician, has his AAM certification and is an AMI Certified instructor. Ron is Co-Chair of Vision, Hi-Tech Training and Expo,  President of the Des Moines ASA chapter. You can hear Ron is episode 107, 204 and on Academy 003, 004, 014. Talking Points: Facebook is becoming more search. You need to be active in social media and have a strategy. Look at Facebook like King/Queen at Homecoming (Ron Haugen) Facebook is just like that. The most popular in the school is what creams to the top. You do not want canned content. “Back in the day the full service gas islands were the social media of the day.” Greg Buckley Greg Buckley practices the five “E’s”: Educate, Engage, Entertain, Entice and Elevate. You want engagement. You need a personality so people can relate to you. We are not a machine. Best time for a business to be in front of your client base: every day. You need to be involved even if you use a company to support your social media efforts. It must be personalized and only you can provide the story and picture. Someone in the shop who can take one picture a day to send a picture to the person who may be managing your social efforts. Involve your team to find photos and stories for content. It needs to become culture in your business to find the photo and story so your social world can be engaged. Use Social Media to bond with your customer. You can post 5 engagements for the week in less than an hour on a Monday morning. Facebook is the most intelligent marketing platforms; ever. Don’t be afraid to buy a Facebook ‘Like’ (Ron Haugen) Run a ‘Facebook Like Campaign’. Pay a community group X amount of dollars per like in short amount of time. Facebook Ads are a replacement for direct mail. It is a very powerful tool because you can get into finite detail in selecting who sees your ad. Facebook knows a lot about your customer. You want to be known before a prospect comes in the door. Use your Social Media strategy to accomplish that . Facebook Ads is an untapped resource. What about Twitter, Instagram and Google Plus? Website may become obsolete in the future as Google and Facebook ramp up their strategy to keep the user on their site. Google Plus is coming back #1 goal is to build out with social and grow it. (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) This episode is brought to you by Jasper Engines & Transmissions. When a car’s engine or transmission fails, it’s not the end of the road. A remanufactured drivetrain product from Jasper

> Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best-practices and expertise from aftermarket professionals. Watch like a DOCUMENTARY … Learn like a SEMINAR. Helping automotive aftermarket professionals improve; one lesson at a time. Academy Panel: Gene Morrill opened Certified Automotive in Glendora, CA in 1978 and has accomplished something that has never been done before. He won Motor Age’s top shop 5 out of seven years. (2008, 2009, 2011, 2012, 2013) We interviewed in episode The Value of a Business Coach. (https://remarkableresults.biz/e063/) Recently Gene has become a business development coach with Elite Worldwide.   Ron Haugen owns Westside Auto Pros in Des Moines Iowa. Celebrating their 20th year in business in 2017 Ron has a staff of 25. Ron is an ASE Master Technician, has his AAM certification and is an AMI Certified instructor. Ron also provides coaching and consulting for auto shops across the country. Ron is Co-Chair of Vision, Hi-Tech Training and Expo,  President of the Des Moines ASA chapter and wants to be in Puerto Morelos Mexico whenever he is not in Des Moines!  You can hear Ron is episode Vision KC (https://remarkableresults.biz/e204/) round table.   Maylan Newton from ESI – Educational Seminars is a business coach, trainer and industry speaker.  Maylan is no stranger to the podcast having paid it forward on two episodes … 140 (https://remarkableresults.biz/e140/) . Maylan is no stranger to the power of the customer as he speaks and trains on Professional Business Development, Service Writers School of America and In Shop Training and Support.  He is an approved AMI Trainer. He is a much sought our speaker at industry events in the US  and Maylan will speak at this year’s  Automechanika among others. Talking Points: You need to know your customer profile. Have an avatar of your ‘perfect’ customer. When they walk in the door you’ll know ‘this person needs to be my customer’. If you have the perfect customer you will do everything to keep them. Social media is important to talk to your customer. Become top of mind awareness in the palm of their hand. Social is social not sales media Create organic content You go to Disney for the experience not for the price Make your customer feel special Focus on the people not the cars Is Loyalty a factor? Not as it used to be You can build loyalty one transaction at a time. Older generations are more loyal than younger. Younger generations are not build that way. They will go to another shop and they do not see it as not being loyal. It may be convenience. We need to treat millennials differently (special) They have money to spend Loyalty is different Communicating differently (texting) Explain what your benefits are and be sure the customer understands the value they have received. Adapt to current communication styles of your customers Walk them out to the car, be sure it is clean and give a comprehensive explanation of what you did and what is next and what may happen next. What we want is not what they want. Keep an open mind. Gene Morrill uses a mailed newsletter to his customers. Includes call to actions with puzzles. Keep important notes on every customer so you can keep a fluent dialogue and maintain a close connection to them. Keep your name out there. Chinese auction donations. Banner for the little league park. Make it local. People need you less often because cars are built better so you need to find ways to reach out to them through other means. Go to the little league games of teams you sponsored. Have a marketing plan, calendar and budget as a percent of your sales. List everything you do for marketing. Be specific. Put a dollar amount next to the initiative. Tough to determine the...

Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best-practices and expertise from aftermarket professionals. Watch like a DOCUMENTARY … Learn like a SEMINAR. Helping automotive aftermarket professionals improve; one lesson at a time. Academy Panel: Ron Haugen owns and operates Westside Auto Pros in Des Moines Iowa. Celebrating their 20th year in business this year, having started with one employee they are now at a staff of 25. Ron is an ASE Master Technician, has his AAM certification is an AMI Certified instructor. Ron also provides coaching and consulting for auto shops across the country. Ron is  Co-Chair of Vision, President of the Des Moines ASA chapter and wants to be in Puerto Morelos Mexico whenever he is not in Des Moines. You can hear Ron is episode 107 and 204. Bob Greenwood, AAM, is President and CEO of Automotive Aftermarket E-Learning Centre Ltd has over 40 years’ experience working with Independent shops developing their business to maximize business net income. Bob writes management articles for ASA’s magazine Auto Inc as well has developed live business management classes for ASA , writes monthly management articles for Motor Age magazine in the USA and – effective Feb 1st writes semi-monthly shop management articles for CARS magazine and monthly management articles for the wholesale side of the industry in Jobber News magazine, both in Canada  as well as writes management articles for Auto & Truck Atlantic magazine located in the Maritime (Eastern) region of Canada Nov 2012 Bob was one of 37 Canadians out of 400,000 people in the Canadian Automotive Industry awarded the Queen Elizabeth 2nd Diamond Jubilee Medal by the Governor General of Canada for significant contribution and achievements to Canada.  EPISODE 49 Garry Plimmer Is consultant and former owner of Garry’s Automotive in Boise, ID. His wife Jerilyn and Garry sold the business on January 24th of this year after an 8 yearlong succession plan with two of their employees, John and Jared. Gary had a successful 2016 with $2 Million in sales with a net profit of 25%. We have been an RLO Training, Bottom Line Impact Group member for the last 6 years, and besides other awards, Garry also won the NAPA/ASE National Technician of the year for 2013. Gary and I shared an interview on the podcast #135. Gary looks forward to sharing with you his and Jerilyn’s trip to financial freedom! Talking points: Best candidate may just be an internal candidate to sell your business to. Greenwood: “90% of sales he’s been involved with have been internal candidates.” According to SBA they will need 20% down and the owner need to help make that happen. Would you buy your own business? If you say no, then you’ll never sell it. A succession plan gives you time to put a sale together. The person who is buying your business needs to have the money, experience and training to sustain the business. Succession plans may take up to four to seven years to complete. If you had $400,000 to put down on a business, would you buy an auto repair business? You must make yourself replaceable and not irreplaceable. How to transfer ownership to an internal candidate. You may not get one big fat check. Must have operating procedures and systems. You must have a learning culture top to bottom in your business. Build your succession team. Accountant, Banker, Lawyer and possibly a business broker to help with an evaluation. Find a local bank who is an SBA preferred lender. SBA does care about relevant experience as one criteria to lend to a potential buyer. Lenders don’t look at assets they look at cash flow. Garry shares his bonus program that brought his candidate up to a down payment number. He also asked his candidates to save up the same amount personally so that at the time of transaction there...

Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best-practices and expertise from aftermarket professionals. Watch like a DOCUMENTARY … Learn like a SEMINAR. Helping automotive aftermarket professionals improve; one lesson at a time. Academy Panel: Ron Haugen owns and operates Westside Auto Pros in Des Moines Iowa. Celebrating their 20th year in business this year, having started with one employee they are now at a staff of 25. Ron is an ASE Master Technician, has his AAM certification is an AMI Certified instructor. Ron also provides coaching and consulting for auto shops across the country. Ron is  Co-Chair of Vision, President of the Des Moines ASA chapter and wants to be in Puerto Morelos Mexico whenever he is not in Des Moines. You can hear Ron is episode 107 and 204 John Eppstein is the owner of John’s Automotive Care in San Diego, CA since 1998, admits he was a better tech than a businessman, but did something about it. One thing he credits for his success is making his customer his main focus. John was honored as the 2016 NAPA ASE Technician of the year.  Hear John in our one on on interview in episode 119 and 200. Talking Points: Do advisers need technical experience and knowledge Personality or experience ? They need to be able to connect with a broad range of people and personalities to include the customers, fellow coworkers and vendors. They need to be able to stay calm under pressure and handle all the minor details. Service advisers must have these traits: Integrity, Loves people and be an Extra Miler Sign up to be in the live Academy audience on Friday’s at Noon EST here. (http://bit.ly/2l64FPK) (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz)

Ron Haugen, owner of Westside Auto Pros in Des Moines, Iowa, discusses his shop's transition to paperless processes, and how any shop can reap the benefits of going digital.