Remarkable Results Radio Podcast

Follow Remarkable Results Radio Podcast
Share on
Copy link to clipboard

Ever wonder what differentiates successful businesses, especially in the automotive aftermarket? Do you have a strong interest in great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success? Remarkable Results Podcast is for…

Carm Capriotto: Automotive Aftermarket Professional, Podcaster Radio Show Host, Perpetual Student


    • Dec 3, 2021 LATEST EPISODE
    • weekdays NEW EPISODES
    • 37m AVG DURATION
    • 615 EPISODES

    Listeners of Remarkable Results Radio Podcast that love the show mention: carm, actionable value, aftermarket, automotive, shop, box, industry, interviews, check, business, great work, easy, interesting, show, fun, time, listen.



    Search for episodes from Remarkable Results Radio Podcast with a specific topic:

    Latest episodes from Remarkable Results Radio Podcast

    Industry Leaders Update Right to Repair Act & Discuss AAPEX 2021 [RR 698]

    Play Episode Listen Later Dec 3, 2021 33:12

    Key Talking Points Joe's Garage AAPEX 2021- a playground for the automotive industry with lifts and hands-on engagement  Right to repair- allows for the bidirectional access of data for vehicles in a standardized format. Get the diagnostic information from the vehicle. Lawsuit ensued. A federal bill will push the automotive Right to Repair. It's not the independent vs dealership, it's about equal competition and allowing the consumer to choose Subaru- disabling Starlink system which is now evidence Automakers have 270 lobbyists, the automotive aftermarket has  9 Changing driving habits but the miles driven is still increasing- more dependence on the vehicle, automobility  EV growth- 280 million vehicles in operation, it will take time to shift, EV's still require repairs Ecommerce- expectations have increased, data and business technology has leveled up and activated the industry to improve Don't be afraid of the future http://Repairact.com (Repairact.com) allows email to be sent to your local representative Connect with the show: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners:       This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry's best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It's time to run your business at its fullest potential with the industry's leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at https://getshopware.com/carm (getshopware.com/carm) The Panel Bill Hanvey, President and CEO of the Auto Care Association. Bill is engaging the automotive aftermarket to get involved in letting your legislators know the issue about data. Your help is needed to help in amending the right to repair legislation. Learn everything you can about this fight to amend the right to repair legislation. Ownership of Vehicle Telematic Data Must Flow to the Vehicle Owner. Bill leads the strategic direction of The Auto Care Association's 3,000 members and 150,000 companies representing automotive manufacturers, distributors, and service providers. Find Bill's other episodes https://remarkableresults.biz/?s=Bill+Hanvey (HERE). Paul McCarthy, AASA President.Paul has over 23 years of experience in the automotive industry. Prior to joining MEMA, Paul led the Automotive and Industrial Products Strategy Practice at PricewaterhouseCoopers (PwC). He consulted at dozens of automotive suppliers, eight of the top ten global automakers, and at private equity firms and financial institutions. His past leadership roles include heading PwC Germany's Automotive Strategy advisory practice and leading global forecasting and analysis for a prominent vehicle forecast service, Autofacts. Paul has an MBA from Duke's University's Fuqua School of Business. Find Paul's other episodes...

    Maybe You Need a Boss [THA 252]

    Play Episode Listen Later Dec 2, 2021 47:49

    https://www.youtube.com/watch?v=MhZ-R3sfwOQ&t=447s Key Talking Points Do you feel like you operate in your own space and own world? Are you missing perspective from other local shops, or out-of-area shops? What is the pulse of your curiosity and perspective? Do you have someone that holds you accountable to grow? Are you able to take a vacation? The customer/client IS the ultimate boss, no matter what we think- they sign all our checks Learn from your failures “Independent Shop Owners” They are independent, it works for you and against you.  Business coaches have businesses coaches- you are not exempt Learning something new- “Am I smarter? Or is the pool of knowledge is so big?” Mutual accountability with your team back and forth with the owner Are you too focused on the trade and “fixing the car?”  Different seasons require different types of accountability- pushing forward, attention to detail, reeling back in, etc. Growing means you always have different approaches to your business. Get out and go to events and training- you WILL resonate with someone there and it'll change you. 6,000 independent shops went out of business last year, others are expanding and building muli shop businesses  Do you have blinders on or are you seeking growth? Not every technician needs to be an owner and shouldn't be an owner- starting a business so you “don't have a boss” isn't the way to go about it. Entrepreneurial freedom doesn't start until years after you grow your business the right way.  Investment means you give to get Connect with the show: http://aftermarketradionetwork.com (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners: This episode is brought to you by Shop-Ware Shop Management. It's time to run your business at its fullest potential with the industry's leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at https://getshopware.com/ (getshopware.com) Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few? Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you're more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn't that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit http://www.getbroadly.com/chat (www.getbroadly.com/chat) to learn more. The Panel Ryan Clo, Dubwerx, and AVID AutoWerx, Cincinnati, OH. Both businesses have systems and processes in place so that his presence is not required on a daily basis. Ryan's first business, Dubwerx, has a 99% customer satisfaction rate while maintaining profitability and growth. Ryan currently consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site...

    The Road to Redemption from Substance Use Disorder with Danielle Fanslow Part 1 [007] - Matt Fanslow - Diagnosing the Aftermarket A to Z

    Play Episode Listen Later Dec 1, 2021 76:24

    The Road to Redemption from Substance Use Disorder with Danielle Fanslow Part 1. Matt is joined by his wife Danielle. As discussed there will be another episode to continue to keep this discussion alive. A candid discussion between Matt and his wife Danielle People struggle fighting a way back out after substance abuse to create and reach goals An important goal is to have autonomy and have their own place The hardest part of her job is to get people to stability Many obstacles and hurdles are part of the hoops to jump through There are repercussions to face The relapse rate is high Road back Stability. Need employment Rigorous honesty Must be ready to change External motivators are factors. Families. Legal System You have to love yourself There is a lot of shame to get over   When substance use stops they need to fill their lives with something else Searching for a job Having a job The first eighteen months is the danger zone while in recovery Most prone to relapse If people are truly into recovery they are open-minded Four pillars of recovery Health Home Purpose Community 

    AAPEX 2021 Service Award Winners [RR 697]

    Play Episode Listen Later Nov 30, 2021 28:38

    Shop Owner of the Year: Jamie and Eric Carlson, Ervine's Auto Repair and Grand Rapids Hybrid, Grand Rapids, MI. Years in Business: 28. Number of Full-Time Technicians: 3. Number of technicians with ASE Certifications: 3 Eric Carlson, co-owner of Ervine's Auto Repair & Grand Rapids Hybrid, has been a technician for over 45 years. His formal automotive education came from Ferris State University where he took all 8 ASE tests prior to graduation in 1977. Eric has been recertified every 5 years since. He took the L1 when it was introduced and is now L3 hybrid certified. Eric is a subject matter expert for ASE and has participated in writing test questions for the L3 test. Eric has been named NAPA and ASE's technician of the year 5 times. Jamie Carlson, co-owner of Ervine's Auto Repair & Grand Rapids Hybrid. She loves her job and is very proud of how her shop has kept ahead of technological changes to stay relevant and customer-focused. Her shop was awarded the 2018 ACE (Auto Care Career and Education) Award in recognition of her dedication to investing in the growth of their employees' knowledge and skills through access to professional development and career opportunities. Jamie is also nurturing the next generation by working closely with her daughter, Megan Dineff. Megan was named one of Ratchet + Wrench magazine's All-Star winners for 2019 and Auto Care Association's 4 for the Future Impact award in 2020. Technician of the Year: Matt Fanslow, Lead Diagnostician/Shop Manager, Riverside Automotive, Red Wing, Minnesota. ASE Master Certified Technician - A1-A8 and L1 #ASE-1597-7187 Matt's primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He's been a tech since 1996. Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He's also done case studies for Standard Motor Products. Fanslow's goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow's Previous Episodes https://remarkableresults.biz/?s=%22fanslow%22 (HERE). Service Advisor of the Year: Brittany Schindler, Service Manager Rod's Japanese Auto Care Bellingham, WA. Years in the industry: 11 years. Brittany loves working at the shop and being able to help people every day. Brittany has learned so much over the years by going to classes with great trainers and having a great business coach. One of her main focuses is to raise the standard of the automotive service and repair industry. Listen to Brittany's previous episodes https://remarkableresults.biz/?s=%22brittany+schindler%22 (HERE) Key Talking Points Rebranding Grand Rapids Hybrids- ½ the cars that come in are hybrids, over 6 cars a day.  Networking groups- wisdom and knowledge shared by other professionals. It's essential for growth.  Reinforcing the hard work, time and investments  Training- online and in person Family in the business- shared values, ethics  AAPEX- training classes, networking and learning. Go to booths, ask questions, get contact information Connect with the show: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Gold Certification recognizes top tier NAPA...

    Slow Down to Go Faster - Chris Cotton Weekly Blitz 036 - Chris Cotton Weekly Blitz

    Play Episode Listen Later Nov 30, 2021 19:03

    Slow Down to Go Faster - Chris Cotton Weekly Blitz 036

    PAVE Virtual Training [CC 100]

    Play Episode Listen Later Nov 29, 2021 38:08

    https://www.youtube.com/watch?v=nVQc5Abxi-U "G" Jerry Truglia is a ASE World Class Technician, ASE Triple Master Technician in: Automotive, Truck & School Bus, L1, L3, X1, CNG, and C1; as well as an ATTP Master Instructor in New York State, CT and New Jersey. "G" is recognized by the US Environmental Protection Agency as one of the foremost OBD II experts, technicians, and trainers in the country. He achieved National Institute for Automotive Service Excellence (ASE) certification, won a golden wrench award, and is one of the 1900 ever to be certified as a "World Class Technician". He provides technical material, is an author and technical advisor for the New York automotive technology training program and has authored numerous books and magazine articles. "G" also provided automotive training to the United States Marine Corps in Okinawa, Japan. He has also worked for Peugeot in France, ATRA in Australia, ASA, ASACA (Instructor of the Year Award - 2 years), ASAKC, and many colleges/trade schools in addition to providing Train the Train to instructors for ATC, Lincoln Tech, UTI, Ohio Diesel, and others. G Jerry Truglia Previous Episodes https://remarkableresults.biz/?s=%22Truglia%22 (HERE) Scott Townsend ASE Certification(s): A1-A9 Master Certified L1 and L3 Advanced Level Certifications with 19 Years experience and Six Years as an Autotech Instructor. He is experienced in  Automotive Diagnostics, Programming, and Coding for Gas, Diesel, Hybrid, and E.V. Adam Robertson has 37 years and continues as an automotive technician/instructor, beginning his automotive career in the early 1980s. He has owned/operated his own automotive repair and training facilities since 1991. Beyond standard auto/truck diagnostics and repair, he has spent many years working with high-performance vehicles. Adam has enjoyed performing dyno tuning/programming and other auto racing support, competing in several types of “grassroots” style local motorsport racing events. Adam has been training for CARQUEST Technical Institute since 2000 and continues educating 23 full regions in the Western United States with nearly 800 hours of presentation material, while still squeezing in several “hands-on” training events, each year. A regular training fixture at many national automotive training events each year, Adam has also authored as an SME numerous pieces of the training curriculum. He has what has been considered a “contagious” teaching style with incredible amounts of energy and passion. Vin Waterhouse is the president and founder of The Waterhouse Group, (TWG), an automotive Accounting, Training and Coaching company. Vin has over thirty years of experience in the automotive aftermarket and has written several manuals on asset management. His specialty is working with auto repair shop owners. He has written magazine articles and authored private label courses for NAPA and others in the aftermarket. Vin has conducted hundreds of profit management seminars and workshops for auto repair shop owners, auto part store owners, and parts distribution management teams across the United States. He is a pioneer in his field and author of "The Labor Factory" and the "NAPA exclusive AutoCare Financial G.P.S." Listen to Vin's other episode's https://remarkableresults.biz/?s=Vin+Waterhouse (HERE.) Key Talking Points Replay virtual training classes up to 30 days Importance of management classes- owners need to understand business Shops are a team as one unit and everyone needs to be on board Why PAVE- top instructors, an opportunity for technicians to take classes and review management training. Teaching big think and multi approaches to vehicles to avoid tunnel vision Average shop profit 3%, sales increase 12%, labor rates Standard labor rates- based on different skill levels per technician, labor intensive rates (EV), diagnostic rates The best resource and tool is your brain Training doesn't cost, it pays...

    Embracing Students into our Skilled Trade & Used Car Update – Justin Fricke [AW 081]

    Play Episode Listen Later Nov 27, 2021 27:18

    https://www.youtube.com/watch?v=F25oweGYjZs Key Talking Points Justin Fricke, CarTime Auto Center, Dundas, MN Stocks around 100 cars on lot for used car business in the same building The car buying experience has changed- the market isn't full of new vehicles anymore, prices continue to increase month to month Justin started as a technician and is now part-owner Program through junior and senior high schools called Career Tech Education- job fair day of different businesses with displays. As a business, go to schools and ask about their programs available. Consider field trip to the shop Where do kids fit? Stereotypes around the trades need to be broken in school. Don't push the kids that are the “bad students” into the trades. It is no longer a secondary career path. Also has detail shop- $200 for full detailing inside and out Connect with the show: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can't get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn't giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour athttp://www.dormanproducts.com/Tour ( www.DormanProducts.com/Tour) https://remarkableresultsradio.captivate.fm/listen ()

    Are You Grateful 365 Days a Year? – If Not, Why? [RR 696]

    Play Episode Listen Later Nov 26, 2021 52:02

    Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years. He collaborates with industry professionals, in building today's “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill's previous episodes https://remarkableresults.biz/?s=nalu (HERE.) Key Talking Points What are you grateful for? The world isn't ending. Stop comparing yourself to the content coming at you.  When you make a decision to move forward, don't turn around and second guess yourself Leadership comes through gratitude Hire compliments to yourself Suffering comes from judgment  “Air smells the best and freshest after a hard rain” Awareness- isn't that you're having a thought, but that you are aware you are having a thought. That is your consciousness.  Learn from other people's second chances before you have to be the one to learn from your second chance. You must have balance.  Compassion- there's more going on in people's lives than you know about If you want respect, respect someone into respecting themselves Consumerism- willing to pay extra  Do you hire for work ethic attitude? Do you love what you do for a living Suffering comes from judgment- wean yourself off of the judgment that you have centered around you, judgment that comes toward you, and judgment that you place on yourself   The grass isn't always greener  Book “Who not How” https://www.amazon.com/Who-Not-How-Accelerating-Teamwork/dp/1401960588?keywords=who+not+how&qid=1617816743&sr=8-1&linkCode=li3&tag=remarkableres-20&linkId=0b7a9bdac4ba9bedf3e058062205c1e1&language=en_US&ref_=as_li_ss_il (LINK) "Every Life Has a Story" Chick Fil A https://www.youtube.com/watch?v=2v0RhvZ3lvY (LINK ) Connect with the show: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners:       This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry's best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It's time to run your business at its fullest potential with the industry's leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at https://getshopware.com/carm (getshopware.com/carm) http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

    Growing Sales For A New Location [THA 251]

    Play Episode Listen Later Nov 25, 2021 40:28

    https://www.youtube.com/watch?v=xP8JMR74zv4 Kevin Syed, Owner of Integrity 1st Automotive, 8 Locations, Dallas Fort Worth TX, grew up with an entrepreneurial father and was always encouraged to lead. Having successfully earned a Bachelor's degree in Business Management from University at Buffalo, Kevin went on to become a franchisee with Getty Petroleum / British Petroleum service centers for the better part of a decade in New York City. After gaining the knowledge, experience, and funding required to produce his own operation, Kevin went on to operate his own independent shops in New York. Kevin sought to find a new place to call home with his wife and twin girls; he longed for the community values and environment of the South and so his family made the decision to move to Texas. Integrity 1st Automotive was then born in Texas and Kevin has scaled his business to multiple locations across the Dallas Fort-Worth Metroplex. When he's not working, Kevin enjoys local car rallies (e.g. Lamborghini Club Dallas), traveling, and hunting. Listen to Kevin's other Episodes https://remarkableresults.biz/?s=%22kevin+syed%22 (HERE) Carl Hutchinson, Owner, Complete Automotive, 2 locations, Springfield, MO has been in the car industry since 1982, but has worked on vehicles long before that time. He has a passion for engineering, for understanding how vehicles operate, and how to repair a customer's concern. Earlier in his career, Carl started working at a GM Dealership, then went to work at independent repair facilities as a technician and eventually became a service advisor. Carl's experience in the automotive industry led him to his current position as co-owner with Maureen Hutchinson of Complete Automotive in Springfield MO., where he works every day to provide high-quality, valuable service to all customers. Carl is an Alumni with Ozarks Technical Community College, Springfield MO Campus. He currently sits on the Automotive Advisory Board with Ozark Technical Community College, a member of South East Rotary, and a member of the Springfield Midwest Auto Care Alliance chapter. Carl has his Master ASE Certification, L1 and Service Advisor certification and is an AMI Graduate. Listen to Carl's previous episodes https://remarkableresults.biz/?s=%22carl+hutchinson%22 (HERE) Kenny Wedow, Owner, Fine Tuned Auto, 2 Locations, Broomfield and Erie CO  knows cars. A natural talent even at the young age of 17, he pursued it auto repair in shop classes in school then slipped right into the work field. Working for dealerships such as Saturn, and Nissan, as well as other independent shops, has afforded Wedow with extensive and well-rounded education. More importantly, before Wedow branched off to open the doors of Fine Tuned Auto in 2013, he already learned the importance of patient diligence. Many dealerships and independent auto shops can default to make generalizations about the problems with your car, sometimes not always seeing the things that really might put you in danger on the road. The patience Wedow has to pull everything apart if need be to find the root answers makes him unique in his field. It is a quality that got him promoted to foreman at a Nissan dealership when he was only twenty-three. It wasn't that the six technicians under him weren't experienced, in fact, some of them had worked considerably longer than Wedow. However, his attention to detail and follow-through put him above and beyond. Listen to Kenny's other episodes https://remarkableresults.biz/?s=%22kenny+wedow%22 (HERE) Key Talking Points Building Trust- Focus on relationships, not transactions. Reviews, book of business, referrals etc. People always like to try something new, wow them. Make customers feel better- don't fake it. Location Location Location- be selective. Walk-ins at an easy location will increase with oil changes etc. First chance to gain customers for life.  First impression marketing- Kenny uses poker chips with his...

    Electrical Theory, Talk and Myths - Matt Fanslow Diagnosing the Aftermarket A to Z - Matt Fanslow - Diagnosing the Aftermarket A to Z

    Play Episode Listen Later Nov 24, 2021 82:07

    Electrical Theory, Talk and Myths - Matt Fanslow Diagnosing the Aftermarket A to Z Matt is joined by Sean Tipping, educator, mobile diagnostician and podcaster along with Matt Skundrich a trainer and mobile diagnostician. Sean Tipping's Podcast https://autodiagpodcast.com/ (HERE).

    Automotive Service Councils Educational Foundation [RR 695]

    Play Episode Listen Later Nov 23, 2021 28:11

    John Eppstein, owner of John's Automotive Care, San Diego CA has been in business since 1998. The business is a complete general automotive repair and a smog test station. John's Automotive Care has been relocated twice; the last move was in 2003. John has been in the automotive industry since 1985. He is the Immediate Past President of the B & G Clubs of East County where he's worked since 1996. He is also a member of a local NAPA BOG group. John's been a member of ASCCA's Chapter 24 for over 12 years during which time he has served as secretary, vice president and chair of the Meetings Committee. John's Automotive Care is also currently an ASC Educational Foundation Cars for Careers donation site for San Diego, CA. Listen to John's other episodes https://remarkableresults.biz/?s=%22john+eppstein%22 (HERE) Dave Kusa is the owner of AutoTrend Diagnostics in Campbell, CA. Dave is very active in Chapter 42 and currently serves as a board member and chapter representative. He has also helped several new shops become ASCCA members. Dave advocates with local legislators on behalf of small businesses and their employees. He contributes to TeamTalk and is a huge resource for members. He was ASCCA's past president. Look for Dave's other episodes https://remarkableresults.biz/?s=%22Dave+Kusa%22 (HERE). Key Talking Points Purpose - Raise funds and money to support and encourage technical education and training for the automotive industry through scholarships, endowments, career development and other industry inspired programs. Vehicle donations from customers that go to auction- “cars for careers” Example- transmission/engine repairs. You are able to donate a vehicle  no matter where you are, it's not limited to only California Low overhead- about 75% of the money coming in from the vehicle donation program gets put into funds. Volunteer-based foundation. You don't need to be a shop owner to be included in the board of trustees (tax advisor, grant writer etc) Last year they awarded 28 scholarships to 16 deserving students for a total of $23,500. To date, this is the largest amount awarded in the history of the Foundation. Schools involved - community colleges across California such as Cuyamaca College, Skyline College, Rio Hondo College, San Diego Miramar College, Citrus College, Chabot College, UTI Vetting process – Scholarships are awarded to students who fill out applications athttps://automotivescholarships.com/ ( https://automotivescholarships.com/) all applicants that meet basic requirements are then scored by a panel of automotive professionals and winners are picked from the highest scoring applicants. Opportunities to create a scholarship- John has started a scholarship with his business. He will match whatever his employees put into it. There are also one time scholarships for smaller amounts.   Connect with the show: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Since 1989 TRACS has been the industry's leading shop management system. And in the last 30 years it's gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there's more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future. Learn more about TRACS...

    Vision KC 2022 – 30th Anniversary – Prepare to Go [CC 099]

    Play Episode Listen Later Nov 22, 2021 42:58

    https://youtu.be/wyXvupEBXnQ Vision KC 2022 - 30th Anniversary - Prepare to Go 30 year anniversary New classes available Auto Care Alliance reception this year on Thursday night Members who join MWACA receive $25 off every weekend and power-pass registration now through December 31. Cost is only $275 a year. Shutting down the shop and bringing the entire team. Something for everyone on the schedule. Any input on technology and the use of tablets. Planning ahead makes it feasible. Allow the team to pick their classes and review together with the owner, and collaborate with the foreman. Sending the whole shop allows you to divide and conquer more classes and grow together. Test out diagnostic tools ahead of purchasing. Look through the entire vendor list so you have a plan.  Bring Tablet or laptop- tablets are also available $140 for purchase, also notebooks will be handed out The schedule is still changing with some new additions. They will come online once finalized and attendees who have already registered will receive an email with the new classes. Attendees can log back in and make any adjustments to their classes. They can do this until late February when changes will be cut off so that we can make final preparations for the event. We are also going digital this year with handouts  Exhibitors have dedicated time with attendees. Shutting down the shop and bringing the entire team. Something for everyone on the schedule. Any input on technology and the use of tablets. Awards dinner and Comedy Night   The Panel: Sheri Hamilton, Executive Directer of MWACA - Midwest Auto Care Alliance Jerry Holcom, S & S Service, Kansas City, MO and Co-Founder of Vision and this year Co-chairman and Past President of MWACA Tim Davison,  AMAM, Chumbley's Auto Care in Indianola, IA current MWACA President Travis Troy, Honest Wrenches Automotive Repair, Des Monies, IA, MWACA Secretary Scott Shotton, Mobile Diagnostician, Trainer for the Drivability Guys, Magazine Articles, Scott currently maintains 32 ASE certifications including Master Automotive Technician, Master Truck Technician, A9, L1, L2, L3, Alternate Fuels and more Mike DelaCruz, Vice President of Sales at Elite Worldwide Connect with the show: http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) http://aftermarketradionetwork.com (Aftermarket Radio Network)

    Gratefulness - Chris Cotton Weekly Blitz035 - Chris Cotton Weekly Blitz

    Play Episode Listen Later Nov 22, 2021 9:09

    Gratefulness - Chris Cotton Weekly Blitz035

    Life Happens, How Do You Handle It? – Maryann Croce [AW 080]

    Play Episode Listen Later Nov 20, 2021 28:59

    https://www.youtube.com/watch?v=OBROzkFcoq8   Show Notes: Maryann Croce's "Life Happens" Download https://remarkableresults.biz/download/37358/ (HERE) Connect with the show: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can't get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn't giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour athttp://www.dormanproducts.com/Tour ( www.DormanProducts.com/Tour) http://aftermarketradionetwork.com ()

    Supply Chain: Getting Parts to Market Post Pandemic Part 2 [RR 694]

    Play Episode Listen Later Nov 19, 2021 36:44

    Tim Allbritten, Director, Business Development and Market Research at BG Products John Hanighen, CEO at Cloyes Gear and Products Paul McCarthy, AASA President. Paul has over 23 years of experience in the automotive industry. Prior to joining MEMA, Paul led the Automotive and Industrial Products Strategy Practice at PricewaterhouseCoopers (PwC). He consulted at dozens of automotive suppliers, eight of the top ten global automakers, and at private equity firms and financial institutions. His past leadership roles include heading PwC Germany's Automotive Strategy advisory practice and leading global forecasting and analysis for a prominent vehicle forecast service, Autofacts. Paul has an MBA from Duke's University's Fuqua School of Business. Find Paul's other episodes https://remarkableresults.biz/?s=paul+mccarthy (HERE). Key Talking Points It started month 1 of the pandemic  Brand names won't risk quality  Every day is a new challenge for manufacturers  When is it back to normal? Recast the question “when does it get better?” Improving fill rates and collaboration up and down the supply chain Data planning is essential for forecasting and making better decisions  Allocation- always have the “recipe”  Pricing- packaging costs, inflation, supply/demand, raw material pricing by SKU. More questions are being asked which requires more pricing knowledge and transparency.  Container pricing- $1,500 to 18,000. Airfreight has also increased.  Economic trends- travel is increasing It's a demand problem not a supply chain problem- it is a good problem, heavy dependence on the automotive industry.  Connect with the show: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners:       This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry's best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It's time to run your business at its fullest potential with the industry's leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at https://getshopware.com/carm (getshopware.com/carm) https://remarkableresultsradio.captivate.fm/listen ()              

    Do We Earn Enough Respect? Charlie Marcotte and Dustin Brown [THA 250]

    Play Episode Listen Later Nov 18, 2021 45:39

    https://www.youtube.com/watch?v=7oBF-q6qLBo Charlie Marcotte is the owner of American Pride Automotive and Founder of Transportation Matters. After serving in the U.S. Army, Charlie and his wife Diane moved to Virginia in 1988 and started their family in 1992. Putting food on the table was the primary goal that started Charlie working on cars (illegally) from a 10′ by 20′ storage unit. A strong work ethic and love of cars allowed those humble beginnings to flourish into American Pride Automotive, with 4 locations serving the Virginia Peninsula. The family unit has always been Charlie's driving force, with three successful children and a bouncing baby Grandson: Life is Good. Building a solid business is a point of pride for Charlie, but his true passion is Transportation Matters. The transportation Matters mission drives positive social change while delivering a competitive advantage to the independent automotive repair industry—the same industry which has provided Charlie with so much opportunity. Listen to Charlie's other episodes https://remarkableresults.biz/?s=%22charlie+marcotte%22 (HERE) Dustin Brown, Brown Auto Experts, 3 Locations in New Mexico, Albuquerque, Village of Los Ranchos and Rio Rancho. Dustin and Nolan Brown are brothers that are third-generation mechanics. Their father Donald started Browns Automotive in 1982. Key Talking Points Connect your brand to your community What has your contribution been during your entire career? Owning a business and supporting your community go hand in hand- hiring, retention, comebacks, customer relationships, word of mouth growth Transform your reputation in the  industry- break the negative stereotype Charlie Marcotte is 7 years into a 10-year goal of donating $320,000 to local non-profits, he is proud to say that we are ahead of schedule. Success came from the process. Charlie developed a program called https://www.americanprideautomotive.com/about-us/community-support (State Inspections for our Community). In VA, they have an annual safety inspection, the cost to the customer is only $20. For each State Inspection they perform, they set aside $5 to be given to a local NPO, they call it “making the mundane, meaningful”.   American Pride is Facilitating the gift of a 2015 Ford Escape to the Williamsburg House of Mercy. One of their great fleet customers, Signature Stone, needed a transmission for their '15 Escape. It's an expensive transmission and in the end, it didn't make sense to repair it but the rest of the car was in great shape. Charlie reached out to WHOM and asked if they had a family who could use reliable transportation, with the ability to maintain it - they did. Charlie reached out to a friend, Matt Lacy who owns Lacy Auto Parts, and suggested he donate a transmission, he did. He had their crew install the transmission at no charge. To make this donation a wise business strategy, Charlie will have a film crew coming to the shop to interview all 4 parties.  Video content- keep it simple with a cell phone, quick and natural. It is real and intimate content. Don't overthink it.  Dustin's primary charity is the Albuquerque Christian Children's Home. In the past, they were involved with many organizations such as Road Runner food bank, Coats for Kids, Toys for Tots, and Breast Cancer awareness foundation. 3 years ago they decided to stay focused on one local charity and provide support to them throughout the year. This has ensured the collections stay in the community. Consumable drive with customers started this month and will go to the end of the year (Paper/Plasticware, toilet paper, dishwashing, and laundry detergent, and so on, Things the home goes through all year long). Don't just give back during the holidays, it needs to be done throughout the whole year. Dustin recently completed a training room: The goal is to get involved with local car clinics for new drivers and basic vehicle...

    What is Your Labor to Wage Ratio - Bob Greenwood Second Thoughts 019 - Bob Greenwood's Second Thoughts

    Play Episode Listen Later Nov 17, 2021 6:31

    What is Your Labor to Wage Ratio - Bob Greenwood Second Thoughts 019

    What a Shop Owner Can Learn From Metallica - Matt Fanslow - Diagnosing the Aftermarket A to Z - Matt Fanslow - Diagnosing the Aftermarket A to Z

    Play Episode Listen Later Nov 17, 2021 27:21

    What a Shop Owner Can Learn From Metallica - Matt Fanslow - Diagnosing the Aftermarket A to Z. Matt connects the rough times Metallica had that was reflected in the Metallica movie "Some Kind of Monster" to life in the auto service aftermarket. Enjoy Matt's uncanny ability to reflect and parallel life's journey.

    Short Term Goals WILL Change Your Behavior – Bob Cooper [RR 693]

    Play Episode Listen Later Nov 16, 2021 53:49

    Bob Cooper, Founder/President of Elite Worldwide Inc. A native Ohioan, Bob started his career as a technician in a struggling, Cleveland Ohio shop that he later purchased and build into one of the most successful shops in America. As a successful shop owner and experienced drag racer, in Cleveland, he started a second business and began doing performance driveline work for many of the nation's top fuel racers. It wasn't long after he and his family sold their Cleveland home and businesses, loaded up their race car, and moved to southern California where he developed shops that gained national recognition. Having a passion to help other shop owners, in 1990 he founded Elite; the industry leader in helping shop owners build more profitable, successful businesses, that allow them to reach their personal goals, and elevate the industry at the same time. Bob was one of the first to predict the dealership's plan to target the service business, he predicted the trend toward maintenance, the explosive growth in remanufactured components, and the trend in leasing. He is also the creator of the most commonly used sales procedures used by the top service advisors in America. He has been nominated for entry into “Who's Who in American Business”, he is a member of the prestigious National Speakers Association, he is recognized as one of the nation's leading authorities on both personal and career success, and he is committed to the principle of never putting money ahead of people. In addition to speaking at many of the major industry events, he has spoken worldwide to many Fortune 500 companies, private banking groups, universities and the United States Army. Listen to Bob's other episodes https://remarkableresults.biz/?s=%22bob+cooper%22 (HERE) Key Talking Points Why we all need to have clearly defined goals- establish your goals for the next year. Only 3% have defined goals. People that have goals are happier, healthier, and live longer lives. They earn on average twice the income vs the people who don't have goals. Most people don't know what they don't know- 97% of people talk about their day-to-day lives and don't talk about goals. People also don't know how to set goals, fear of failure and fear of rejection.  We are born with 2 genetic fears- falling and fear of loud noises, all other fears are developed fears. Many are faced with a fear of public speaking, which is a developed fear as well.   Was the day successful or not successful with reaching goals Short-term goals are not used for economic gain- the purpose is to change the behavior of people. Make yourself wonder what you could do differently to reach the goal next time. Short-term goals should be daily goals. In order for short-term goals to effectively influence behavior, they only need to be reached 51% of the time. Monthly goals- the problem is you're only rewarded for hitting that goal once every 30 days. You also risk slowing down if reaching the goal early or giving up if not close to hitting goal.  Increasing sales 15% - set daily sale goals and daily car count goals, always make sure they are tracked in descending not ascending way. If your goal is $5,000 for the day and you sell $1,500, draw a line through $5,000 and rewrite $3,500. It is a new adjusted goal. Goals should always be in front of you instead of what you've accomplished.  Write your core beliefs, what are the things that are most important to you? 8-10 core beliefs. Look at it 2-3 days later and constantly work on it for the next month. You cant set effective goals if you don't first know who you are as a person. Share your goals with a spouse/someone who fully supports you, find the common goals together. “Give up goals” can be shared with everyone.   Hiring employees is like getting married. Getting married is easy, staying married is hard. Don't let your employee “fall out of love” with what they are doing. Don't be afraid to set...

    Behaviors That Limit Success - Chris Cotton Weekly Blitz 034 - Chris Cotton Weekly Blitz

    Play Episode Listen Later Nov 15, 2021 17:19

    Behaviors That Limit Success - Chris Cotton Weekly Blitz 034 Six behaviors that prevent us from achieving the success we desire. Behaviors that are limiting our success in life. Jealousy  Self-Limiting Beleifs  Living in the Past. Living Life in the Rear View. Gossip Giving Up Too Soon. Throwing in the Towel. Negative Thinking    

    Private Training Huge Benefit – Bill Hill and Leigh Anne Best [AW 079]

    Play Episode Listen Later Nov 13, 2021 31:57

      https://youtu.be/DXmHkUlU1Vw Show Notes: Requires 40 hours of training a year from his techs, service advisors, and owners Bill provides private training that brings his classes to 6 students to one trainer The power of networking The team is picking their classes and they are getting ready to split the group to provide advanced classes. Their techs average tenure is 8 years. Bill believes they stay because of the training they can't get anywhere else. Their training program is a long-term commitment. Works with other shops in the area to spread the cost Pays a bonus each December based on the actual number of hours trained. A make your own Christmas bonus. Keeps a resume on all training completed Displays a picture goal board for every team member Paperless operation A welcome board in the lobby with all customers who are coming in that day  Key tags provide status to technicians 17 bays - 5 Technicians Green - Yellow - Red Light signifies the progress of workflow in the shop Eight loaner cars Connect with the show: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can't get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn't giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour athttp://www.dormanproducts.com/Tour ( www.DormanProducts.com/Tour) http://aftermarketradionetwork.com ()

    CEO Margaret Palango Takes the Lead [RR 692]

    Play Episode Listen Later Nov 12, 2021 25:34

    As of November 1, 2021, Margaret Palango is the CEO at Autoshop Solutions, Inc. based in Apex, North Carolina. She has overseen and been a key catalyst in Autoshop Solutions' growth into the award-winning website design and internet marketing agency it is today. Margaret joined Autoshop Solutions in 2006 when she began establishing its brand position for quality website design and progressive internet marketing. During her time with Autoshop Solutions, Margaret has expanded her responsibilities. She started with direct client management before moving on to managing the entire website production process. Margaret enjoys taking every opportunity to share her marketing expertise with clients, employees, and fellow automotive industry professionals. She now spends her time working with industry partners to bring internet marketing solutions to the Automotive Aftermarket. Listen to Margaret's other episodes https://remarkableresults.biz/?s=%22margaret+palango%22 (HERE) Key Talking Points What's next of Auto Shop Solutions? Continuing to look ahead with internet marketing. Providing new ways of marketing for clients.  Women in the industry- there is an abundance of opportunities.  Creating opportunity for yourself- Margaret was a stay-at-home mom for 7 years. Had worked on small projects with Danny Sanchez, worked well together. Plant the seed and go for it. Started part-time in the business.  Continue to build your network Women in Auto Care- shows women the opportunity in the automotive industry, supportive network, monthly mentor virtual meetings, conferences, self-development, encourage to stay in the industry Keep things going but make changes- continue the culture/reputation, continue to innovate services/technologies. A mentorship program in the future.  Changing technology- reassessing and updating software tools, security challenges, continuing training Web design is specialized, interactive and engaging. How fast does it load? How does it look on mobile? Facebook and Instagram is a must for ads and a presence. Connect with the show: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners:       This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry's best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It's time to run your business at its fullest potential with the industry's leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at https://getshopware.com/carm (getshopware.com/carm) https://remarkableresultsradio.captivate.fm/listen ()             http://aftermarketradionetwork.com (Aftermarket Radio Network)

    Coaching CEO's to Their Next Level [THA 249]

    Play Episode Listen Later Nov 11, 2021 46:20


    https://www.youtube.com/watch?v=o-mkFIxkYPE&t=3s Dan Garlock, President, CEO, Silver Lake Auto, 4 locations, WI. As a second-generation owner of Silver Lake Auto & Tire Centers, Dan Garlock developed his love of the industry, working in his dad's repair shop from a young age. Today he serves as president and CEO, expanding the multi-shop company to 4 locations and $7 million in revenue alongside his brother Darren. Dan enjoys the challenges of evolving an established business and pushing the standards of success by investing in leading-edge technologies and great people. Dan also serves as the board of directors president for the Lutheran High School Association of Greater Milwaukee in his spare time. Scott Brown, Cardinal Plaza Shell, Springfield, VA. The second-generation owner of Cardinal Plaza Shell, a 2,700 square feet, 5 bay independent repair shop and LEVEL 5 Solutions, an automotive technology company. Celebrated 50 years in business during 2019. Scott is a Member & Past President of Virginia Automotive Association, Member of Car Care Professional Network through the ACA. and founding partner of the Blue Ocean Buying Group for independent repair shops. Listen to Scott's previous episodes https://remarkableresults.biz/?s=%22scott+brown%22 (HERE) Mike Bennett has been in the industry since 1985. He is an ASE Master Tech who has worked for GM as Technician, Shop Foreman, Service Manager and Service Director for 2 locations. Mike bought his current shop, Mike's Kars, in Gettysburg, PA in 1999. It is a a four-bay shop with 3 technicians. In 2011, he became a full-time coach with Automotive Training Institute helping shop owner's to re-engineer and grow their businesses. Mike Bennett's previous episodes https://remarkableresults.biz/?s=%22Mike+Bennett%22 (HERE). Key Talking Points The difference with CEO Group- elevate to different space/language, knowledge, understanding the role of CEO, dynamic with other CEO's in same and different industries. Create more diversity and build and learn about yourself.  Seeing possibilities and tailoring them to your business. Committed to concepts you learn. Curiosity and willingness to learn- understand impact places in your business Self-awareness of weaknesses and strengths- how do you see yourself? How does your team view you? Former Pepsi CEO “The distance between number 1 and number 2 is always constant. If you want to improve the organization, you have to improve yourself. By default, the organization gets pulled up with you.” Being more vulnerable- ask feedback about yourself from your team, what do they want as well? Avoid “Make it say uncle” strong-arm approach to initiatives CEO and COO- has developed operation leader. Developing strategy, tactics, and execution. COO group- align what the CEO is working on and execute (separate meetings with COO and CEO) Connect with the show: http://aftermarketradionetwork.com (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners: This episode is brought to you by Shop-Ware Shop Management. It's time to run your business at its fullest potential with the industry's leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at https://getshopware.com/...


    ADAS Systems Change Everything - Bob Greenwood Second Thoughts 018 - Bob Greenwood's Second Thoughts

    Play Episode Listen Later Nov 10, 2021 5:12

    ADAS Systems Change Everything - Bob Greenwood Second Thoughts 018

    Rethink Your Compensation Plans – Darrin Barney [RR 691]

    Play Episode Listen Later Nov 9, 2021 39:57

    Darrin Barney, Barney Brother's Off Road and Repair, Grand Junction CO. Darrin's automotive journey began as a child working with his father on repairing and maintaining cars at the family garage. But the big turning point came when he turned 14 and his parents got him his first jeep. It was then that he realized that to keep it running he had to maintain it and take care of it. In 2003, he started his own auto repair and 4X4 business with the core business philosophy of treating every customer like a personal friend and creating the best customer experience possible. Darrin's shop has grown to one of the biggest independently owned auto repair facilities in the state of Colorado. Darrin also has a passion for continuing education. In 2017 he was one of the first classes to graduate with his AMAM (Accredited Master Automotive Management) from the AMI. He is a current Board Member for ASA Colorado and recently became responsible for bringing the customer service piece of automotive training to his hometown in Grand Junction, Colorado. He is active in the aftermarket accessory industry and is a member of the LTAA (Light Truck Accessory Alliance), APPEX and SEMA. Darrin is a Certified High Performance Coach and enjoys helping others find success and happiness in their lives.  Key Talking Points Superstars interview YOU- they don't want a job, they want a career/opportunity. They should ask you: what is your 5-year plan? 10? Succession plan?  Your A tech is probably working somewhere else. They will leave for a better opportunity, it's not all about money.  People leave people not companies Getting close to your employees- don't be a sniper manager, be involved and interact.  “50, 25, 25”- 50% the owner interviews employee, 25% the employee will review company, 25% the employee will interview the owner Most shop owners are technicians that think they could do better- but they are still a technician at heart. Growing from a technician to a business owner is crucial and often missed.  Do you know where your company is going? Dream and rewrite your mission statement.  Guiding principals- all the pieces that get the mission statement done. Get your team involved. Compensation plans- competitive wages, opportunistic income (above the base pay), take-home benefits (health insurance, retirement), continuing training Employee retention- live your mission statement, 10-minute team huddles to create unity and teamwork, never start your day on a sour note (no complaining) Connect with the show: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: NAPA AutoCare's PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop's identity as a reliable, locally-owned business while letting your customers and potential customers know you're partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visiting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer. https://remarkableresultsradio.captivate.fm/listen ()

    Hitting Your Five Iron - Chris Cotton Weekly Blitz - 033 - Chris Cotton Weekly Blitz

    Play Episode Listen Later Nov 8, 2021 6:27

    Hitting Your Five Iron - Chris Cotton Weekly Blitz - 033 Gaining your Confidence When you know you can

    Keith Perkins Mobile Diagnostician and Tour of his Vans [AW 078]

    Play Episode Listen Later Nov 6, 2021 24:59

    https://www.youtube.com/watch?v=f9eq31UIQ44&t=1s Guest host Keith Perkins, L1 Automotive Diagnostics and Programming, Tulsa, OK Keith also operates the L1 Automotive Training company that offers advanced level automotive training on-site and online at http://www.l1training.com/ (www.L1Training.com). See or hear a tour of his three Mobile Diag Vans Recently made a move to brick and mortar specialty shop with no advertising for clients None of his technicians need to buy any tools Keith holds the title of ASE Master Certified L1 Technician, holding ASE certifications: A1-A9, L1, L2, L3, X1, P2, and various other industry certifications He also serves as a Subject Matter Expert for ASE. Listen to Keith's previous episode https://remarkableresults.biz/?s=%22keith+perkins%22 (HERE) Connect with the show: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can't get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn't giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour athttp://www.dormanproducts.com/Tour ( www.DormanProducts.com/Tour) http://aftermarketradionetwork.com ()

    Do You Have Financial Peace of Mind? – Bill Haas [RR 690]

    Play Episode Listen Later Nov 5, 2021 37:56

    Bill Haas is the owner of Haas Performance Consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients now have access to Bill's solution based focus, expertise, unique perspectives and in-depth knowledge of the industry. Services available include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. His career includes time as a technician, shop owner, technical trainer and most recently on the staff of the automotive industry's oldest and largest association representing automotive service and collision repair businesses. .Bill received the Accredited Automotive Manager (AAM) credential from the Automotive Management Institute in 1996 and has been a member of the Automotive Management Institute's faculty since 2002 Listen to Bill's other episodes https://remarkableresults.biz/?s=%22bill+haas%22 (HERE) Key Talking Points Successor struggle- when every day is a struggle “Advanced Financial Strategies for Peace of Mind”- what is it that you need to pay attention to in business? KPI's need to be reviewed every day, don't wait until the end of the month. It needs to also be shared with employees. “If you don't share, they don't care.” Don't make decisions without data- it lets you know what you need to work on and prioritize. Strategic thinking instead of working on many things at once.  How do you know what to fix? Pause and do analysis. Make cars count vs car count.  Coaches change clients- is this someone who is willing to put words into action? You need an investable business in order to retire- can't wait until the end to start working on your business You have to want to change yourself and your business. If not don't hire a coach or even join a networking group Focus on one particular area of concern, get it right, then move on to the next. Stop the smorgasbord of quick fixes. You can't wait to fix the business when you want to sell or retire. It takes a few years depending on the depth of the struggle P & L statement- don't ask your accountant how the business is doing, don't rely on them to take the pulse of the business. Most accountants have clients in all different industries, they don't know how to “fix” your automotive service business. Ask them to perform one job and that is to minimize your tax liabilities. Finances in your business is just a big math problem to solve Labor rate- gross profit percent on labor, labor parts split, hours per repair order Sales forecasting and budgeting- have goals, targets and expectations Connect with the show: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners:       This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry's best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It's time to run your business at its fullest potential with the industry's leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture...

    Scheduling Work Flow [THA 248]

    Play Episode Listen Later Nov 4, 2021 49:45

    https://www.youtube.com/watch?v=g3lTBngMcR4 Rachel Spencer (Shop Owner), Spencer's Auto Repair, Krum Texas Roddy Blaylock (Shop Foreman) Barton Automotive, Wadesville, IN Clint White has been passionately immersed in the Automotive Industry for over 25 years. He is a Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. He began his career as a Technician at a local two-bay shop in 1995 and over the course of the next two and a half decades honed his sales, technical, and management skills while living in Washington & S.E. Idaho. During his journey, he has never stopped learning and has been blessed to work for and with those who value education, training, and coaching. In everything he does, Clint is focused on people and excellence! Whether it be coaching & training Service Advisors to sell with passion & integrity or working directly with Shop Owners to improve team accountability and streamline process implementation, Clint's passion is to elevate the Automotive Industry across the nation to ensure every customer consistently receives the highest level of service. Contact Clint White http://coachclintwhite.com (HERE) Clint's Previous episodes https://remarkableresults.biz/?s=%22clint+white%22 (HERE) Key Talking Points Reality check-  The world around us has drastically changed yet many in our industry continue to operate as though it hasn't. Replacement vehicles are significantly overpriced and inventory is severely limited. RESULT:  Customers MUST repair what they own and they know it! Technicians are in short supply and many shops are understaffed. RESULT: Same-day service is harder (or impossible) to deliver on, yet we keep trying? Parts are harder to find and slower to be delivered leaving Vendors stretched thin. RESULT:  Repairs take longer, especially when we choose to wait for the best quality parts. Sell correctly- have properly trained service advisors. Sell with confidence that it will be pushed back, don't make it sound negative. Make it a positive experience. Build cushion when scheduling out. Continue to provide exceptional customer service. It's time to prepare for the future- things won't “go back” to the way it was and it shouldn't Scheduling is like chess, plan your moves, close the expectation gap with customers, staff, and vendors. under-promise/over-deliver The importance of communication between technicians and service writers-updates- everyone needs to be on the same page SOP's- Develop habits and have structure Proper mindset when repairing vehicles- reduced/eliminated comebacks improves moral and elevates self-worth The Dualistic Shop:  In order to schedule workflow effectively, we must view our shops as if they are actually “two in one”; operating independently but in perfect harmony while under one roof. Diagnostic Facility- all testing, inspecting, DVI's and LOF's occur FIRST. Bay management is maximized as cars rotate in and out once testing/inspecting is complete. Repair/Production Facility- Scheduled & Pre-Sold repairs are performed after all testing & DVI's are completed for the day. Time Block Scheduling Example- Each Technician's productivity potential and efficiency percentages must be known. Schedule each Technician at 87.5% of what they are capable of producing daily. Tech capable of 8 hours of production in an 8-hour day is 100% productive. 8 hours X .875 = 7 hours. Leaves 1 hour a day open for walk-in's, emergencies, catch up from yesterday Connect with the show: http://aftermarketradionetwork.com (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee)...

    Why Comprehensive Vehicle Inspections - Bob Greenwood's Second Thoughts

    Play Episode Listen Later Nov 3, 2021 4:22

    Why Comprehensive Vehicle Inspections. Your are bring hired by your customer to ensure their vehicle has a comprehensive inspection per year to keep their vehicle safe, reliable, and efficient.

    “Give Me 10” Internship Program – Sue Dickson [RR 689]

    Play Episode Listen Later Nov 2, 2021 36:15

    Sue Dickson, Owner of Closs Tire & Auto Inc, Waukegan, IL. Sue is trying to change the face of the industry to empower woman to be a part of the automotive industry. Sue has 37 years of experience in retail automotive market and has partnered with her community to grow her business. She is directly responsible for overall profitability, sales and service for this independent auto repair facility. She continues to work with the Lake County Tech Campus, College of Lake County, to bridge the gap between school based work and hands-on work experience. Sue has written and implemented a Lake County Tech Campus internship which has been in place since 2019 and served over 50 students.  She also has partnered with Lake County Workforce Development to take her internship program to the next level. This relationship has given students the opportunity to gain work base employment and grant opportunities for education at the local community college. Key Talking Points “Give Me 10” Internship Program- 10 hours broken up 2 hours for 5 days. Job shadowing 2 hours the first day, after that they will be working for the remaining 8 hours. Oil changes, brake work, tires, etc. Insurance is covered by the school because it is work-based learning Break the stereotype that young adults can only be successful if they have a 4-year degree What is the biggest competition with independent repair shops? Dealerships. Local shops started coming together for networking meetings, they also visit each other's shops to critique Sue volunteers at the local car show and she registers classic cars. They wanted the tech campus to be involved and see the older cars. She went to the independent group and asked to donate a car to the tech campus. Tech 1 kids do steering and suspension. Tech 2 kids rebuild the motor. Collision painted it. Will be showcased at the advisory meeting. The car will travel to locations that have an internship program. Raffle tickets to win the car. Donate money to a non-profit Grant opportunities through the workforce development- over 4 years the networking group has received almost 200K  University of the Aftermarket Leadership 2.0 Class- AAP Connect with the show: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123. https://remarkableresultsradio.captivate.fm/listen ()

    Dealer Parts - Forget List Price - Chris Cotton Weekly Blitz 032 - Chris Cotton Weekly Blitz

    Play Episode Listen Later Nov 1, 2021 9:26

    Dealer Parts - Forget List Price - Chris Cotton Weekly Blitz 03 Chris crashes the list price paradigm on dealer parts and for that matter on list price in general He's discovered that there are some great dealer service advisors ready for hire

    Recruiting Great Talent with Ryan Clo and Virtual Tour of Dubwerx [AW 077]

    Play Episode Listen Later Oct 30, 2021 24:46

    https://youtu.be/JLR-erM0fis Guest host Ryan Clo, Dubwerx, Cincinnati OH and see this shop in Cincinatti, OH We're going to talk about recruiting after covid. Recruiting is a topic I'm passionate about in general since our people are everything but also the landscape is changing post-covid  I think a few critical pieces of the recruiting puzzle. I mean, first and foremost is the shop itself, you know, does your shop present well? Is it clean? Are the staff there? Good? Is the reputation good? If I was going to consider working for your shop, I would probably Google it. I might drive by, especially if this person has a family and you're going to support that family. The ad that you place, the particular words that you use. It's marketing and sales. Uh, are those going to attract, you know, the people, when you have applicants?  I think money's important and we always have to get to that. They might say something like, I just need to take care of my family, or I really want to work with good people. I love cars. I want a place that I can advance. That's a really good point because some shops have room for advance and sometimes that's a challenge, but I really want to get an idea of all of those things. And is this position, cause you might want them, you might really want them and they might be qualified if they're not going to be happy at your. Former employers are really countering hard. And they had given this guy 30 days, even after he left there, like 30 days, you change your mind, you won't lose. And the whole time he's there, you know, not making me be quite as many hours as he did. He didn't want to stick it out. And he went back to what was safe. Connect with the show: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can't get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn't giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour athttp://www.dormanproducts.com/Tour ( www.DormanProducts.com/Tour)

    From Shadowing to Apprentice Graduate – Bridgette Johnson [RR 688]

    Play Episode Listen Later Oct 29, 2021 19:18

    Bridgette Johnson, L&N Performance Automotive Repair, Blowing Rock, NC. Bridgette graduated from the automotive program at Caldwell Community College & Technical  Institute. Through the North Carolina Apprenticeship Program, she was able to finish college debt-free and begin her career right after high school. She not only received her Associate's degree but also her Journeywoman card and certificates of completion for the NC State Apprenticeship Program. Key Talking Points November 2019 https://remarkableresults.biz/remarkable-results-radio-podcast/e482/ (Episode 482)- IGONC Apprentice Program. 2 year college program, full ride with no debt. ADAS- learning about the new technology, cameras, sensors. Apprenticeship- online and in person classes Interest began in high school- wanted to learn how to do things herself. Chose to do a job shadow with Lucus Underwood.  Has supportive coworkers Advice- attend events, spread the word on apprenticeship programs, She is keeping her future open in the industry Connect with the show: http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) https://aftermarketradionetwork.com/ (Aftermarket Radio Network) Check out today's partners: This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry's best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It's time to run your business at its fullest potential with the industry's leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at https://getshopware.com/carm (getshopware.com/carm)

    Hiring Dealership Technicians [THA 247]

    Play Episode Listen Later Oct 28, 2021 40:01

    https://www.youtube.com/watch?v=lkqILwMRRJA Andy Bizub, Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of and started a turnaround. Andy now has two locations. He bought his first car at age 19, a 1972 Triumph Spitfire, which was the start of his gas, oil, and automobile obsession. Listen to Andy's previous episodes https://remarkableresults.biz/?s=%22bizub%22 (HERE). Joe Jerkins, Owner Westside Auto Pro, Clive, IA. Joe has been in the Automotive Industry since 2007 when he joined a tire and mechanical repair chain store after spending multiple years in grocery store management.  He did not know anything about the industry and had no mechanical background but had a passion for helping people and sales.  After having spent some time there, he joined a dealership as a Service Advisor and quickly rose to the number 1 advisor based on sales at his dealership.  An opportunity as a Service Manager arose at a local repair facility and Joe decided it was time to get back into management as he was getting his legs under him in the automotive world.  After his second child was born, Joe sought an opportunity at his hometown dealership to run the Fixed Operations including Service, Body and helping oversee Parts.  In 2013, after realizing that there was a lot of “wrong” in this industry, generally speaking, he decided it was time for one last try with a shop he knew nothing about called Westside Auto Pros.  Joe was hired as the Service Manager and after a couple of years his title changed to General Manager.  In 2018, Ron Haugen, the owner at the time, and Joe decided to accelerate their 5 year plan of purchase and by October 1st of that year, Joe was the brand new owner of the already successful Westside Auto Pros.  Westside Auto Pros continues to grow its repair shop as well as its towing and roadside assistance department. Patrick Ryan, Technician, Eagle Automotive, Columbine Hills, CO, 4 Locations Key Talking Points What is important to dealership technicians transitioning to independent- make it apparent the technician matters in your business. If they quit at the dealership it wouldn't be noticed. They were “just a number.” Minimal and sometimes decreasing benefits. Interviewing dealership tech- discuss your team culture and environment. Many techs bounce from dealership to dealership because they are still finding “their place.”Don't view working at multiple places as negative necessarily. Show them a path for all ages of your technicians. Don't have a “cookie-cutter” interview process for all your hires. Career change- wanting to grow and be challenged, feel appreciated. Millennials/Gen Z- raised with no gravity “everything is great.” Introduce gravity a little at a time. Be taught instead of blocked. Be guided. The owner needs to be vulnerable- voice it to your team Break down stereotypes of large dealerships Technicians will check your social media prior to applying and read customer and employee reviews- promote your shop is a great place to work   Connect with the show: http://aftermarketradionetwork.com (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners: This episode is brought to you by Shop-Ware Shop Management. It's time to run your business at its fullest potential with the industry's leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast...

    Are You a Risk-Taker - Bob Greenwood Second Thoughts 016 - Bob Greenwood's Second Thoughts

    Play Episode Listen Later Oct 27, 2021 4:44

    Are You a Risk-Taker - Bob Greenwood Second Thoughts 016

    Jimmy Lea's Top 7 Proven Marketing Methods [RR 687]

    Play Episode Listen Later Oct 26, 2021 41:36

    Jimmy Lea, KuKui Evangelist with more than 15 years experience in sales and business development for software-as-a-service, financial services as well as hardware products, Jimmy embodies the fabric of the independent automotive industry. Key Talking Points You must exist digitally, google is the godfather of the internet   70% of all searches are done from google, 90% are done from a smartphone  Currency/trust- when google has “trust” in you, you will be in front of the pack  Organic- the amount of content and keywords on your website Website- pay attention to the homepage, the header, “above the fold at the top,” logo is top left (brand recognition), your reviews next to logo (credibility), phone number (call to action), schedule an appointment button (generational button) Reviews- set it up right, let customers know what they can expect, give a description of the vehicle Postcards- it will never go away, design it big and bold to get the recipient's attention. Retention (thank you, service/repair reminders) and acquisition postcards.  Where is your market? Instagram? Facebook?  Social media- engaging every single day, there is no perfect time to post on social media. Build a habit first.  Technician testimonials- appeals to customers and future technicians  Don't stop marketing- especially when you're busy. 80% building relationship 20% selling. Texting- text marketing, one to one texting reminders/thank you/ask for reviews, webchat texting Connect with the show: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It's the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop's repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover. Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.

    Let's Talk Employees - Chris Cotton Weekly Blitz 031 - Chris Cotton Weekly Blitz

    Play Episode Listen Later Oct 25, 2021 11:29

    Let's Talk Employees - Chris Cotton Weekly Blitz 031 Chris explains his 20-60-20 Rule as it relates to your team.

    The Power of a Great Supply Partner Relationship [AW 076]

    Play Episode Listen Later Oct 23, 2021 26:46

    https://www.youtube.com/watch?v=asBggjsXeA8&t=376s Jennifer and Mike Baggett, Pro Automotive Services, Woodriver, IL Have a strong relationship with your supply partner. Do you know the store owner or store manager? Is your supplier helping you in your business? Connect with the show: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can't get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn't giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour athttp://www.dormanproducts.com/Tour ( www.DormanProducts.com/Tour)

    Implementing EOS with Barry Barrett: Four Shop Owners Share Their Success [RR 686]

    Play Episode Listen Later Oct 22, 2021 66:24

    Carl Hutchinson, Complete Automotive, Springfield, MO has been in the car industry since 1982, but has worked on vehicles long before that time. He has a passion for engineering, for understanding how vehicles operate, and how to repair a customer's concern. Earlier in his career, Carl started working at a GM Dealership, then went to work at independent repair facilities as a technician and eventually became a service advisor. Carl's experience in the automotive industry led him to his current position as co-owner with Maureen Hutchinson of Complete Automotive in Springfield MO., where he works every day to provide high-quality, valuable service to all customers. Carl is an Alumni with Ozarks Technical Community College, Springfield MO Campus. He currently sits on the Automotive Advisory Board with Ozark Technical Community College, a member of South East Rotary, and a member of the Springfield Midwest Auto Care Alliance chapter. Carl has his Master ASE Certification, L1 and Service Advisor certification and is an AMI Graduate. Listen to Carl's previous episodes https://remarkableresults.biz/?s=%22carl+hutchinson%22 (HERE) Justin Barrett is the owner and operator of Barrett Automotive, Cornelia, GA. He is excited about the future of this industry with autonomous vehicles and the role the independent repair shop will play in that arena, and with the changing landscape how we are going to have to be nimble and adapt to stay relevant. Leadership is something that is extremely challenging to him but rewarding when done right. He had some leadership failures and wins which are adding to his growth in that area. His biggest challenge right now is the same thing that he is working on and that is building a great team. In the last 18 months, he had gone from leading himself and one other to leading 6 and still adding to keep up with growth. Listen to Justin's previous episodes https://remarkableresults.biz/?s=%22justin+barrett%22 (HERE) AJ Nealey got the mechanical bug at a young age playing with Legos. The bug quickly escalated to wrenching on his own car in high school, to his first full-time job as a technician and also to a racing career. He started Nealey Auto Service, Edgewater, MD, out of his one bay garage in 2011 after his racing career came to an end. After he married his wife, Stephanie, in 2014. AJ and Stephanie decided to focus all energy and resources to grow Nealey Auto Service. It all started with taking RLO Training's Guerilla Shop Management course. Since then, they have grown to a 9 bay facility with 8 employees and have increased sales a total of 1172% since then. Listen to AJ's previous episodes https://remarkableresults.biz/?s=AJ+Nealey (HERE.) Jeff Walter, Zimmerman's Automotive Tire Pro, Auto Sales and Service, Mechanicsburg, PA Barry Barrett, a Certified EOS Implementer. As an EOS Implementor in his company, Business With Purpose, brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model. Barry's energy is contagious no matter if he is in a session with a client, giving a keynote address, or rolling up his sleeves in a workshop. Barry is a business coach with his positive mental attitude, incredible work ethic, and determination for excellence, his results-oriented approach is matchless. Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way. Find Barry's other episodes https://remarkableresults.biz/?s=barry+barrett (HERE.) Barry Barrett Contact info https://implementer.eosworldwide.com/us-implementers/listing/barrett-barry (HERE ) Key Talking Points EOS Life- Getting time back and living the life you want to live. Do what you love, with the people you love, make an impact on the world, be appropriately compensated, and...

    Matt Fanslow Podcast Launch - Episode 1 with Carm Capriotto - Matt Fanslow - Diagnosing the Aftermarket A to Z

    Play Episode Listen Later Oct 22, 2021 30:34

    Matt Fanslow Podcast Launch - Episode 1 with Carm Capriotto A new podcast that will cover a wide range of topics from all angles of the automotive aftermarket The latest show from the Aftermarket Radio Network Carm and Matt talk about their collaboration to launch this inaugural episode

    Matt Used an Ohmmeter - Oh My! - with Guest Sean Tipping - Matt Fanslow - Diagnosing the Aftermarket A to Z

    Play Episode Listen Later Oct 22, 2021 60:23

    Matt Used an Ohmmeter - Oh My! - with Guest Sean Tipping A huge diagnostic challenge on a truck hit by lightning Matt actually pulled out an ohmmeter and it helped him discover a path Sean talks about teaching and his mobile diag business Sean and Matt talk about Ohms, Volts and Amps

    Buyer Beware. My Learning Curve With a Marketplace Purchase - Matt Fanslow - Diagnosing the Aftermarket A to Z

    Play Episode Listen Later Oct 22, 2021 15:39

    Buyer Beware. My Learning Curve With a Marketplace Purchase It started off great Then it never arrived Found it for sale again from the same person Who I called What I did

    Anxiety Disorders at Work [THA 246]

    Play Episode Listen Later Oct 21, 2021 50:09

    https://www.youtube.com/watch?v=c519m3FrY_Y&t=9s Mark Guerrero has 27 years in the automotive industry, is President and part-owner of Affinity Automotive Services, established the business in 2007. He is currently on the USD 259 advisory board for automotive technology, and WSU Tech advisory board member, serves on MWACA mechanical committee. Mark is also the MWACA Wichita Chapter President, focused on keeping up with technology in the automotive industry and building future technicians. Summer Guerrero,  Vice President and part-owner of Affinity Automotive Services over 25 years in Public Service and Customer service, Background in Fire Fighting and EMS Currently Vice President Executive Board Member of Midwest Auto Care Alliance,  serves on the MWACA communication, and MWACA magazine advisory board, is passionate about educating and helping others personally and professionally.  Candice Beuttenmuller co-owns TJ's Alignment and Repair in WaKeeney, KS with her husband, Jesse. Together they not only own but operate the full-service repair shop, with Candice on the front counter service writing, and Jesse in the bays turning wrenches. To make it truly a family affair, their 2 boys, Odin, 10, and Ezra, 5, help in the shop daily with keeping washer fluid jugs full, greeting customers, and starring on the business Facebook page in their Friday Funny videos. Candice's family is originally from rural western Kansas where TJ's Alignment and Repair is located. The Beuttenmuller's purchased the existing shop in April 2017. While Jesse had the mechanical background for working on vehicles, Candice admits the most experience she had with vehicles before they purchased the shop, was checking her the oil in her own vehicle and changing a flat tire. Candice had experience in the service industry as a waitress but never dreamed that experience would transform into owning a repair shop. Rick White, President and Lead Coach for 180BIZ, an auto repair shop training and business coaching company. He also owned and managed several successful automotive repair shops. Early in his career, Rick got his arm stuck under a vehicle while working underneath it. He managed to get out safely but it was a wake up call to him and for all of us as well. This is everyone's concern. There are too many distractions like cell phones, tablets, lackadaisical attitude of it never happening, not focused on job at task, talking to tech next to them and a whole lot more. We need to follow lift maintenance schedules religiously and document every procedure in order to check work properly. Rick White's Previous Episodes https://remarkableresults.biz/?s=%22rick+white%22 (HERE). Key Talking Points What is anxiety? It is a whole spectrum. Anxiousness can be positive, happy, and excited. Anxiety can have a negative outlook and be a chemical imbalance. Anxiety can be isolation which can lead to depression.    Brain function- to keep you alive, conserve energy. Hardwired to look for threats.  What causes it? A lot of it is self-induced. It's a focus issue and something we create. Don't fear stack, live in the present. Don't let your needs affect your team.  Everyone deals with anxiety every day, most don't call it anxiety- “being in the weeds.”  Future tripping and catastrophizing- helps cope and squash the anxiety.  Be aware of the mental and physical pains of your team- noticing and addressing immediately to help change their mindset instead of waiting and losing production. Open communication with the entire team. Be empathetic and intuitive. Everyone is an iceberg. Be a resource for your team. Every time you say yes you are saying no to someone else- help and serve your customers in a healthy way.  CIA- what can you do during an anxiety event. Control, influence, acceptance Reach out for support- coach, network peers, and other people that are in similar situations to change your mindset....

    Apathy Will Be Our Largest Downfall - If We Let It - Bob Greenwood's Second Thoughts - Bob Greenwood's Second Thoughts

    Play Episode Listen Later Oct 20, 2021 5:19

    Apathy Will Be Our Largest Downfall - If We Let It - Bob Greenwood's Second Thoughts

    We Are Signal Intelligence Specialists [RR 685]

    Play Episode Listen Later Oct 19, 2021 29:08


    Gary Smith started in the car business in 1979 and never looked back. Throughout a 25 plus year career with new car dealerships and OEMs, he was blessed to have experienced all fixed operations positions, having been a Certified ASE and GM Master Technician, Shop Foreman, Service Advisor, Parts & Service Manager and Fixed Ops Director over many years for Cadillac/Oldsmobile, Mercedes, VW and Chevrolet stores. Gary worked as a technical field engineer and warranty audit consultant to OEMs and dealership groups in the late 80s and 90s, this experience uniquely positioned Gary to form GSS Enterprises, Inc. in 2000. Gary specializes in teaching advanced diagnostic techniques and methodology; including physical testing (Lab Scopes, Pressure Transducer, Scan Data and 5-Gas Analysis), signal acquisition & analysis, fuel and lubrication technology as well as vehicle communications data bus diagnostics. Gary teaches technical and management classes and his www.automastertraining.com hotline currently supports technicians with on-car remote technical assistance in 8 Metro markets. Gary also teaches “Train the Trainer” sessions for schools and college automotive programs. Listen to Gary's previous episodes https://remarkableresults.biz/?s=%22gary+smith%22 (HERE) Key Talking Points “Diagnosing difficult deposit related drivability concerns” Carbon build-up affecting engine  Cars are what they eat- drivability problems/check engine lights   Diag Nation- remote support line, single call or membership base. Remote in and take control, guide technician through the repair.   “Technology is exceeding the human's brain ability to absorb it.” Basic electricity laws is a critical foundation for correct interpretation  The definition of a new, desperately needed class of technician; The Automotive SIGINT (signal intelligence) Specialist. COMMINT (communication intelligence) understanding the network, MASSINT (measurement and signature) measure circuit and signatures of signals, IMINT (image intelligence) circuit description and operation, wiring diagrams, HUMINT (human intelligence) service advisor, technician, owner. MECCINT (mechanical intelligence). Process for productive and accurate diagnosis.  gsmith@diagnation.com Connect with the show: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners: Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA's most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders. Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com.


    Fix the Stops and Starts and Become More Productive - Chris Cotton Weekly Blitz 030 - Chris Cotton Weekly Blitz

    Play Episode Listen Later Oct 18, 2021 8:59

    Fix the Stops and Starts and Become More Productive - Chris Cotton Weekly Blitz 030

    Tina Erickson on Brand Equity and Tour of Her Shop [AW 075]

    Play Episode Listen Later Oct 16, 2021 26:45

    https://www.youtube.com/watch?v=XAAw-wkrPQQ Tina Erickson on Brand Equity and Tour of Her Shop Ken's Auto Service, Aurora, CO OH Tina's previous episodes https://remarkableresults.biz/?s=tina+erickson (HERE) Connect with the show: http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can't get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn't giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour athttp://www.dormanproducts.com/Tour ( www.DormanProducts.com/Tour) https://aftermarketradionetwork.com/ (Aftermarket Radio Network)

    Creating Lifetime Customers - Brittany Schindler [RR 684]

    Play Episode Listen Later Oct 15, 2021 26:31

    Brittany Schindler, GM of her father's shop in Rod's Japanese Auto Care in Bellingham, WA for over 10 years. She loves working at the shop and being able to help people every day. Brittany has learned so much over the years by going to classes with great trainers and having a great business coach. One of her main focuses is to raise the standard of the automotive service and repair industry. Listen to Brittany's previous episodes https://remarkableresults.biz/?s=%22brittany+schindler%22 (HERE) Key Talking Points No prices over the phone- This can be challenging at first. Giving prices can be wrong or misleading depending on the vehicle. Instead explain why prices can vary, ask them to come in first, explain warranty, DVI's, rental cars, etc. Vet the customer- are they looking for the cheapest price? Not every customer is right for your business. Performing the best digital inspections so your customers don't have to google anything and be consistent. Continue to simplify the writing so someone who doesn't know anything about cars can understand and learn about their vehicle. Add “what happens if you don't do XYZ” Write and edit inspections/customer reviews with your whole team for team buy-in. Getting customers to fix their "old" cars- list pros and cons of getting new/used cars. Make the investment and let them know the vehicle will be maintained properly, the laundry list won't grow and be behind. Selling Maintenance- oil changes, fluid changes etc. It is an easy win once everyone has to buy in for selling maintenance. Educate customers on why fluid changes are important. Cheaper to change fluid than change apart Making customers feel confident about repairs- texting DVI, lifetime warranty, “what to expect” card at dropoffs Connect with the show: http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) https://aftermarketradionetwork.com/ (Aftermarket Radio Network) Check out today's partners: This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry's best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It's time to run your business at its fullest potential with the industry's leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at https://getshopware.com/carm (getshopware.com/carm)

    Service Advisor Role Play #6 [THA 245]

    Play Episode Listen Later Oct 14, 2021 52:15

    https://www.youtube.com/watch?v=0slRlJZ_sQY&t=690s Ethan Smith, Service Advisor, Casey Automotive, Chantilly and Sterling, VA Chad Jacks, Service Advisor, Dale's Service Center, Davenport, IA Rena Rennebohm, CEO and Creator of Empowered Advisor. With over 20 years of experience in the automotive industry, Rena has always had a passion for helping people. As a Service Advisor, she found every way possible to improve and utilize her skills. Implementing new techniques with basic fundamentals gave Rena the ability to become one of the most sought after Trainers and Coaches in our field. Dedicating her time training Service Advisors with one-on-one calls, webinars, and classes is what she lives for. With high energy and understanding, rapid and continued improvement has been shown across the board from her clients. Listen to Rena's previous episodes https://remarkableresults.biz/?s=%22Renna+Rennebohm%C2%A0%22 (HERE). Key Talking Points Role Play 1: Need a Transmission Ethan: Customer- Wants price, the vehicle doesn't drive well, doesn't feel confident from phone conversation Chad: Service Advisor- Distracted, asked to repeat the question, unenthusiastic, gives price for just transmission and when appt is, “maybe 6K” Rena: Coach- 3 steps price shopper- get to know the customer, what are symptoms of car, offer inspection. Giving only price gives customers something to compare. Redo Ethan: Customer- He did research online and thinks its a transmission Chad: Service Advisor- Greets customer with his name, asks his name and phone number, asks about the vehicle, asks if the vehicle has ever been to the shop, explains what they would do to the vehicle once it is brought in, testing price, explains shop amenities and warranties, asks about an appointment, offers rental ride/shuttle Rena: Coach- Vehicle is vetted, it has been maintained, converting good customer to shop Role Play 2: Check engine light is on Chad: Customer- Asks about price, looked online at pricing for parts Ethan: Service Advisor- Asks what car, if codes have been pulled, hasn't asked name, throwing different parts names out, $150-170 for repair Rena: Coach- Customer is probably frustrated, was told no, hasn't received help, become a little grumpy, vehicle coming into the shop is the priority before giving price, every phone call is opportunity Redo Chad: Customer- Will the car be ready that day? The car pulls to the left when driving, asks about drop off/night pick up Ethan: Service Advisor- Asks for customer's name/phone number, “sorry this is happening,” “so happy you called,” asks if the car has been to shop, thanks the customer for giving him the opportunity, asks if the car has been worked on, what is make/model, explains difficulties with check engine light, mentions certified technician, asks what time/day would work, test drive with the customer Rena: Coach- Express empathy, don't use acronyms, have great tone Role Play 3: Tune-up Ethan: Customer- Asks what parts will the shop be using? What different services? Chad: Service Advisor- Unenthusiastic, gives price, “stuff to dump in the tank,” didn't ask for name, “I can check it if you want” Rena: Coach- Secret shop local businesses, more common than not, you can't flip a switch to be professional, you need business culture, training, mentoring Redo Ethan: Customer- Asks what a tune-up entails, asks costs Chad: Service Advisor- Gives name, asks name and phone number, asks how he found the shop, shows interest in-vehicle, explains details of service, build estimate, explains warranty, offers loaner car Rena: Coach- “My customer's love it” go with the customer without arguing, ask about symptoms, don't tell customers they don't need something   Connect with the show: http://youtube.com/carmcapriotto (Subscribe on YouTube)...

    Growing Pains When Scaling Your Business [RR 683]

    Play Episode Listen Later Oct 12, 2021 55:14

    Kevin Syed, Owner of Integrity 1st Automotive, grew up with an entrepreneurial father and was always encouraged to lead. Having successfully earned a Bachelor's degree in Business Management from University at Buffalo, Kevin went on to become a franchisee with Getty Petroleum / British Petroleum service centers for the better part of a decade in New York City. After gaining the knowledge, experience, and funding required to produce his own operation, Kevin went on to operate his own independent shops in New York. Kevin sought to find a new place to call home with his wife and twin girls; he longed for the community values and environment of the South and so his family made the decision to move to Texas. Integrity 1st Automotive was then born in Texas and Kevin has scaled his business to multiple locations across the Dallas Fort-Worth Metroplex. When he's not working, Kevin enjoys local car rallies (e.g. Lamborghini Club Dallas), traveling, and hunting. Ramy Nazim, Director of Integrity 1st Automotive, graduated from the University of Toronto in 2014 with a HBSc. in Biology & Psychology. While he continues to have an affinity for academia and the life sciences; he found his technical prowess to be of vast usage in the working world. Post-graduation, he went on to work with a local software startup specializing in real estate marketing tools. The startup experience allowed Ramy to engage with virtually every facet and department of the business. Insofar as the automotive repair industry, Ramy works to leverage technological solutions to help increase operational efficiency, develop automations, create event-driven communication flows and more! When he's not working, Ramy enjoys traveling with his wife, cooking with the help of Youtube tutorials, and reading about science and history. Key Talking Points Put it in writing- a discussion on the importance of standard operating procedures, processes, training paradigms in order to scale the business to multi-locations. Put the system into place.  Is it auditable? Having things written is one thing - but how are you tracking compliance? Every process should have a check and balance behind it- quality assurance on whether it is being done. Area Manager (or yourself as an owner) with a preset checklist or leverage technology (software management system). Prioritizing- If you are ambitious on growth, then you've likely got a laundry list of goals and tasks; some are working ON the business and some are working IN the business. Develop a methodology of prioritization- tie your task to a specific KIP, goal or ROI. Eliminates redundancy. Be open to change.   Incentivized Extraordinary Performance- empower and develop your employees. Incentives that promote entrepreneurial thinking work the best. Profit-sharing- share part of profits with managers/lead technicians and share P & L. Being transparent.  Keep your eyes on Customer Churn- We are in the people's business, one of the most important KPI's to focus on whether one shop or multi shops is to know how many customers are churning from your business annually. (SAS- software as a service). Track weekly/monthly/quarterly/annually- how much of car count is return vs net new customers. Touchpoints for every life cycle of a customer's vehicle. Remarket and reengage with customers. Churn is inevitable but control it as much as possible.  Automation- there are only so many hours in the day; with compartmentalized thinking and technology, you can get more out of each day by offloading redundant tasks to technology without one size fits all solutions.  The Customer Experience- we know that it's all about the little things when it comes to curating a memorable experience. That being said, how do you make sure the little things are being followed when you're not there? Your model should work for ANYONE- If you build scalable models, then you can confidently scale to prospective franchisees...

    Claim Remarkable Results Radio Podcast

    In order to claim this podcast we'll send an email to with a verification link. Simply click the link and you will be able to edit tags, request a refresh, and other features to take control of your podcast page!

    Claim Cancel