Remarkable Results Radio Podcast

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Ever wonder what differentiates successful businesses, especially in the automotive aftermarket? Do you have a strong interest in great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success? Remarkable Results Podcast is for…

Carm Capriotto: Automotive Aftermarket Professional, Podcaster Radio Show Host, Perpetual Student


    • Jul 4, 2022 LATEST EPISODE
    • daily NEW EPISODES
    • 37m AVG DURATION
    • 825 EPISODES

    Listeners of Remarkable Results Radio Podcast that love the show mention: carm, actionable value, aftermarket, automotive, shop, box, industry, interviews, check, business, great work, easy, interesting, show, fun, time, listen.



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    Latest episodes from Remarkable Results Radio Podcast

    Leadership Gold: Follow Your Passion - Chris Cotton Weekly Blitz

    Play Episode Listen Later Jul 4, 2022 14:07

    AutoLeap Link: https://bit.ly/3n5qW2M (https://bit.ly/3n5qW2M) Follow Your Passion, Creating A Breakthrough, Forget the Money, Follow Your Passion. Application Exercise: 1. What is your true passion? 2. How much passion do you have for your current work? 3. How can you follow your passion? Coach Chris Cotton AutoFix-Auto Shop Coaching Visit Auto Shop Coaching website https://autoshopcoaching.com/ (HERE). 940-400-1008 Email Chris: chris@autofixsos.com

    You Need an Organizing Board – Discover Why with Jimmy Alauria [AW 112]

    Play Episode Listen Later Jul 2, 2022 35:13

    Guest host and shop tour with Jimmy Alauria, https://www.3aautorepair.com/ (3A Automotive and Diesel Repair), Phoenix, AZ. Does your shop have individual unicorn employees? Or does it have a team with leaders? Dive into his Organizing Board comprised of 7 divisions. Watch the Episode on https://www.youtube.com/watch?v=oQPc9d4Ty5o (YouTube) Jimmy Alauria, https://www.3aautorepair.com/ (3A Automotive and Diesel Repair), Phoenix, AZ. Jimmy's previous episodes https://remarkableresults.biz/?s=%22jimmy+alauria%22 (HERE) Key Talking Points Are you too consumed looking for a ‘unicorn' employee? Is there a shortage? Technician surveys- easier to communicate and find new hires.  Techs want to work in an organized shop- you need a structure for each role that can be referenced  When Jimmy took over the shop from his family his ‘unicorn' left Numbers don't tell a story, they tell trends over time Shop flow chart- a system that works and can be followed Organizing Board from Left to Right- Blue - Executive Division, Gold - Communication Division, Purple - Marketing & Sales Division, Pink - Finance Division, Green - Production Division, Grey - Quality Control Division, Yellow - Public Relations Division. 7 divisions with executives, brings accountability and trust Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour athttp://www.dormanproducts.com/Tour ( www.DormanProducts.com/Tour)   http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

    Do You Have a 40% Close Rate For Pre Scheduled Appointments? Brett Beachler [RR 758]

    Play Episode Listen Later Jul 1, 2022 34:27

    How do your service advisors close their sales with a customer? Are they pre-scheduling for future maintenance appointments? Brett Beachler's business has a 40% close rate for pre-scheduled maintenance appointments. He discusses how to make your current customers, your future customers.  Grab a pen and paper or head to the show notes on this episode. You don't want to miss Brett's closing presentation that can be implemented in your business. Brett Beachler, https://www.beachlers.com/ (Beachler's Vehicle Care & Repair), Peoria, IL. Listen to Brett's previous episodes https://remarkableresults.biz/?s=%22brett+beachler%22 (HERE) Key Talking Points Customer close procedure/presentation Try to understand what the other person sees and not just what your shop wants Factory specified maintenance review on cars- review the history on Carfax, review what the car needs according to the factory maintenance specifications. The system will actually calculate a date when it thinks you'll be due. Ask what are your plans on the car?  Is the car paid for? Review with the customer what your technicians did. Solidify them saying “You guys are my guy.” Lay the groundwork for them to say “You know what? You just gave me all the right reasons to make an appointment 4, 5, 6, 7 months in advance” Send a text to them about a week ahead  What you don't want to do- run the actual credit card amount and then try to explain it to the customer the factory maintenance and review etc.. As soon as they run that transaction, they're done.  You must direct your advisors the best way they will get the highest batting average for pre-scheduling. Don't start with a closed transaction.  If you don't capture them at that closed sale then the next thing is the email and the text, if we don't catch 'em there, then they call up three weeks later and say, “Hey, I just wanna schedule an oil change. And we go, oh, whoa, whoa, whoa, wait, wait, wait, wait, wait, you got all this factory maintenance dude. You wanna do it?”  Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners:         Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, https://www.aapexshow.com/ (AAPEX) - Now more than ever. And don't miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR (AAPEXSHOW.COM/WEBINAR). More Time. More Profit. Transform your shop at https://getshopware.com/carm (getshopware.com/carm) http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

    Incentive Pay Ideas for Technicians [THA 282]

    Play Episode Listen Later Jun 30, 2022 61:02

    Did you know incentive pay plans are both monetary and nonmonetary? Your business must be profitable and have a clear vision with the right culture set in place for incentive plans to work. How are benefits, bonuses, and incentives different? Keep listening to find out how to incentify your employees to achieve their dreams. Watch the Episode on https://www.youtube.com/watch?v=kdfLILEvX88 (YouTube) Bryan Kelley, https://valleyautoelectric.com/ (Valley Automotive Repair & Electric), Covington, WA. Bryan's previous episodes https://remarkableresults.biz/?s=%22Bryan+Kelley%22 (HERE). Carlo Sabucco, https://www.mechanicmississauga.com/ (Sil's Complete Auto Care Centre), Oakville, ON. Carlo's previous episodes https://remarkableresults.biz/?s=carlo+sabucco (HERE). Dave Schedin, https://www.computreksystems.com/ (CompuTrek Automotive Management Systems). Dave's previous episodes https://remarkableresults.biz/?s=%22Dave+Schedin%22 (HERE) Key Talking Points Motivation- based on relationship, culture, and attributes that empower them.  You must be profitable to have financial rewards Your business model needs to be sustainable, growable, and expandable based on labor- you need to be profitable in labor Performance-based pay: pure pay for what they produce, to hourly based with an incentive scale that gets them to $50 to $70 an hour. Interview- paid training, employment programs for career growth, ask about their dreams and their ‘why' and plan their incentive pay You're not hiring a technician, you're hiring for a career and lifestyle  Employees are looking for security and longevity  Bonuses: it's the cherry on top, monthly/annual hours into training raises base hourly, ASE master raises base hourly, longevity bonuses for tenure, tool bonus based on hours or punctuality, consistency bonus: produced 50 hours or more for 2 to 5 weeks in a row earn up to another $5 an hour, leadership & personal development incentive: be a better version of themselves, Apprentice toolbox they get to keep after 5+ years, etc 74% labor GP on highest-paid tech- take 74%-100% = 26%, $40/.26= labor rate to be at 74% Modifying pay- what is the intent? Can it continue to change? Are there potential negatives by adding to the pay if something goes wrong in the pay plan? You can't compromise and be a giver and taker.  Incentive plans don't work if the employee doesn't know how to track themselves. Teach your employees to watch themselves in the simplest way.  Give freedom- expand to quarter or every 6-month programs to take into account vacation, sick time, etc. Don't make it a disincentive plan Critical sick time, health spending account, ‘pay the vacation,' health benefits plan for families, team bonuses Your incentive plan should build your bench of technicians wanting to come work for you. One pay plan doesn't work for everyone. It also needs to be tied to your vision for the business. Connect with the Podcast http://aftermarketradionetwork.com (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ (getshopware.com) https://aftermarketradionetwork.com/ () https://remarkableresultsradio.captivate.fm/listen ()

    Entity Choices - Taxation and Legal Protection - Business By The Numbers

    Play Episode Listen Later Jun 30, 2022 33:41

    Entity Choices - Taxation and Legal Protection The Show is sponsored by: Shop-Ware on the web at https://getshopware.com (getshopware.com) NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com (https://repairshopoftomorrow.com) Hunt Demarest, CPA Paar Melis and Associates – Accountants Specializing in Automotive Repair Visit us Online : http://www.paarmelis.com/ (www.paarmelis.com) Email Hunt: podcast@paarmelis.com Get a copy of my Book :https://paarmelis.com/your-perfect-shop-book-download/ ( Download Here)

    Observations from a Family Vacations - Matt Fanslow - Diagnosing the Aftermarket A to Z

    Play Episode Listen Later Jun 29, 2022 29:53

    Observations from a Family Vacations Time...our most valuable possession/commodity Keep our eyes and ears open for lessons Can you turn tables or put the shoe on the other foot? Being a consumer sometimes sucks, what are you doing about it? The show is sponsored by NAPA Auto Care https://napaautocare.com/ (napaautocare.com)NAPA Benefits Center: napabenefitscenter.com NAPA Member Site: http://member.napaautocare.com/ (member.napaautocare.com) Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel https://bit.ly/32QIkRA (HERE)

    4 Locations and Growing – Craig Popp [RR 757]

    Play Episode Listen Later Jun 28, 2022 32:13

    What are the challenges of being a successful multi-shop owner? Is there an ideal scenario to buy more locations? Should you buy an existing business or build from the ground up? I'm with Craig Popp at the 2022 Elite Invitational and each of his 4 locations has a unique story to tell. Keep listening if you are in the market for another shop. Craig Popp, https://firsttireandauto.com/meet-the-team/ (First Tire & Automotiv)e, 4 locations, Sugar Land and Katy, TX Key Talking Points Surround yourself with people that have experience  Do something that you know, and do it very well and you'll be successful  Buying additional locations- you need the customer base, the goodwill in the community, and the location that makes a big difference.  You can't do it all, you got to depend on your people, you got to empower them.  Make sure that when a customer comes in, your employees have the authority to decide to take care of that customer.  Do not hire the first person automatically. Don't fill a void, talk to them, get to know them, and spend some time before you hire that person. Set the expectations, set deadlines, and train them to be what you expect them to be. Sometimes doing the right things is hard, but still the right thing “You're only as good as your weakest link”  Keeping a training resume Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting http://www.NAPAAutoCare.com (www.NAPAAutoCare.com) http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

    Scorecard For Success - Chris Cotton Weekly Blitz

    Play Episode Listen Later Jun 27, 2022 11:37

    Link for AutoLeap: https://bit.ly/3n5qW2M (https://bit.ly/3n5qW2M) Scorecard for Success - Chris Cotton Weekly Blitz What is a Scorecard for Success? Step 1: This first step, in the beginning, is to begin! Step 2: Identify 5-Scorecard Categories and a maximum of 3 scorecards. Step 3: Put a weekly goal on each category. Step 4: Assign each goal to a department and the team members in that department. Step 5: Assign a Scorecard keeper. Step 6: Use the Scorecard each week. Step 7: Review the Scorecard. Coach Chris Cotton AutoFix-Auto Shop Coaching Visit Auto Shop Coaching website https://autoshopcoaching.com/ (HERE). 940-400-1008 Email Chris: chris@autofixsos.com

    Surviving the Loss of 3 Technicians in 3 Weeks – John Bridgwater [AW 111]

    Play Episode Listen Later Jun 25, 2022 19:50

    Guest host and shop tour with John Bridgwater, Doral's Auto Repair, San Leandro, CA. Find out how John recovered from losing 3 technicians in 3 weeks. Watch the Episode on https://www.youtube.com/watch?v=cLQJLW5HrvE&t=1s (YouTube) John Bridgwater, https://www.doralsautorepair.com/ (Doral's Auto Repair), San Leandro, CA. Listen to John's previous episodes https://remarkableresults.biz/?s=%22john+bridgwater%22 (HERE) Key Talking Points Lost 3 technicians within 3 weeks “When it's time to go it's time to go, don't prolong the inevitable” Has Transformers Institute as coaching company- did SWOT analysis, put an action plan in place Replaced 2 technicians already and other interviews scheduled Hiring a manager to be an integrator  Advice- be transparent and be open, no matter how bad the situation is there is always growth Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour athttp://www.dormanproducts.com/Tour ( www.DormanProducts.com/Tour)   http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

    Do You Have a Customer Avatar? – Daniel Griffith [RR 756]

    Play Episode Listen Later Jun 24, 2022 33:49

    Have you identified and named your ideal customer avatar? Do you talk about it with your team? I'm with Daniel Griffith at the 2022 elite invitational. Listen as he breaks down finding the ideal customers and the importance of team culture. He even uses his employee testimonials in job postings (there's an idea). Daniel Griffith, https://wallysprecisionauto.com/ (Wally's Precision Auto Care), Las Vegas, NV Key Talking Points Finding, identifying, and connecting with the ideal customer and naming them (Jennifer and Clara)- what books are they reading? Who are they following on social media? What are their expectations?  Build out each phase of the customer experience process, and look at the highs and lows What parts of the process are easy and what parts are hard? Simplify that down as much as possible If something's not working, change it. It's that simple Hiring new employees- asked his current employees what they like about their job, then used their words on the job descriptions “Culture eats strategies for breakfast.” The average tenure of his current team is over 12 years Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners:         Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, https://www.aapexshow.com/ (AAPEX) - Now more than ever. And don't miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR (AAPEXSHOW.COM/WEBINAR). More Time. More Profit. Transform your shop at https://getshopware.com/carm (getshopware.com/carm) http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

    Is Your Bathroom Like the Ritz Carlton? [THA 281]

    Play Episode Listen Later Jun 23, 2022 25:17

    Did you know your customer's bathroom is one of the most important reflections of your business to your customer? It reflects the commitment to a clean environment, it will affect your customer's perception of your business and it demonstrates how well you'll care for their personal vehicle. My panel discusses simple bathroom amenities that can have a huge impact and lasting impression on customers. Strive to have a customer rest room that is like the Ritz Carlton. Watch the Episode on https://www.youtube.com/watch?v=EYnRgZMNCFo&t=1125s (YouTube) Rachel Spencer, https://www.spencersautorepair.com/ (Spencer's Auto Repair), Krum, Texas. Rachel's Previous Episodes https://remarkableresults.biz/?s=%22rachel+spencer%22 (HERE) Dale Warmuth, https://leons-carcare.com/ (Leon's Car Care Center), Eureka, CA Key Talking Points Attention to detail- committed to customers, feels like home, purse hooks, lotion, indicates the quality of the shop.  Clean, functional and responsible, and attentive  Employees share responsibilities with their employees restroom Cleaning- checking on the bathroom several times a day than cleaning it in the evening Lighting and paint are key areas to update quickly, and quality toilet paper  You have 1 opportunity to make a first-class experience Connect with the Podcast http://aftermarketradionetwork.com (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ (getshopware.com) https://aftermarketradionetwork.com/ () https://remarkableresultsradio.captivate.fm/listen ()

    Value Pricing with Rob Nixon - Business By The Numbers

    Play Episode Listen Later Jun 23, 2022 33:49

    Value Pricing with Rob Nixon. This week Hunt sits down with Rob Nixon, the premiere coach and consultant for accounting firms. We got into a number of topics that are relevant for any kind of business owner. Some of the same things that he teaches accounting firms is the kind of philosophies that I talk with my shops as well. I think that his knowledge and expertise is always right on point and common sense ideas that everyone needs to hear. The Show is sponsored by: Shop-Ware on the web at https://getshopware.com (getshopware.com) NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com (https://repairshopoftomorrow.com) Hunt Demarest, CPA Paar Melis and Associates – Accountants Specializing in Automotive Repair Visit us Online : http://www.paarmelis.com/ (www.paarmelis.com) Email Hunt: podcast@paarmelis.com Get a copy of my Book :https://paarmelis.com/your-perfect-shop-book-download/ ( Download Here)

    Over Romancing the Diagnostic Process with Paul Danner - Matt Fanslow - Diagnosing the Aftermarket A to Z

    Play Episode Listen Later Jun 22, 2022 71:33

    Over Romancing the Diagnostic Process with Paul Danner Over complicating testing Down and dirty testing often is more efficient Raising up the profession Importance of learning the basics and applying them The show is sponsored by NAPA Auto Care https://napaautocare.com/ (napaautocare.com)NAPA Benefits Center: napabenefitscenter.com NAPA Member Site: http://member.napaautocare.com/ (member.napaautocare.com) Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel https://bit.ly/32QIkRA (HERE)

    Is Your Mission Statement Your Passion Statement? – Bill Greeno [RR 755]

    Play Episode Listen Later Jun 21, 2022 35:55

    Was your mission statement created by yourself, or was it a collaborative effort from your employees? Is it listed on your website homepage? Do your customers know what it is? I'm with Bill Greeno at the 2022 Elite Invitational and he discusses how his team revamped its mission statement into a passion statement. Find out why affirmations were critical in starting the process. Bill Greeno, https://www.qualityautomotiveservicing.com/?fbclid=IwAR2WYxjEIioybHY_EiE30Z7Co2-5LJYQLVOb8bcdvSlL3npxbT_1Rlzn0J0 (Quality Automotive Servicing), Truckee, CA. Bill's previous episodes https://remarkableresults.biz/?s=greeno (HERE) Key Talking Points Renamed, rebranded, and changed the mission statement   Dropped “Smog” from the name to add “Servicing” as an actionable word. Customers thought it was just a smog shop.  “A mission statement doesn't work if you don't talk to your people” you need meetings to establish expectations, discuss desires and direction, etc Meetings- setting expectations to arrive at a place to write the new mission statement together. Bill brought in another business coach to start. He explained the power of affirmations. The mind doesn't know the difference between what is and what could be. What do you want to be? Are you affirming what you want to be every day? Every Friday after the meeting, they broke into pairs and wrote affirmation for themselves, and shared it with their partner. Their partner repeated it and wrote it down. Then the team would write words that defined them as a company and on their own, write 6 different mission statements. Collaborated together to create 1 mission statement, which became their ‘passion statement.'    “Whatcha know good?” Tell me the good news “We go beyond the obvious to educate customers with full disclosure and transparency. So you, the advisor, and the technician can find the best solution to keep your vehicle reliable for years to come.” Listed on the front home page at the top https://www.amazon.com/gp/product/1119209595/ref=as_li_ss_il?ie=UTF8&linkCode=li3&tag=remarkableres-20&linkId=806830e97caf48398874074465a72aaf&language=en_US (“Ideal Team Player”) having the same values together  Communication coordinator- handwritten thank you cards to every customer, receives public records when someone buys a house in the community and will send out a ‘welcome to town package.' Handles email appointment requests, answers phone 25% of the time, does radio ads, internal communications, and marketing   Advice- build your people Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting http://www.NAPAAutoCare.com (www.NAPAAutoCare.com) http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

    Stop Putting Yourself Last - Chris Cotton Weekly Blitz - Chris Cotton Weekly Blitz

    Play Episode Listen Later Jun 20, 2022 13:09

    Link for AutoLeap: https://bit.ly/3n5qW2M (https://bit.ly/3n5qW2M) Stop Putting Yourself Last - Chris Cotton Weekly Blitz 1. Stop Being the Martyr 2. The Trouble with Selflessness (more concerned with the needs of others) 3. How Selflessness Becomes an Excuse 4. Finding the Balance Coach Chris Cotton AutoFix-Auto Shop Coaching Visit Auto Shop Coaching website https://autoshopcoaching.com/ (HERE). 940-400-1008 Email Chris: chris@autofixsos.com

    Moving to a New Shop [AW 110]

    Play Episode Listen Later Jun 18, 2022 25:09

    Guest host and shop tour with Jae Malinowski, Faithfull Tirecraft, Saskatoon, Saskatchewan. Jae's shop has 5 shipping containers of customer tires. Find out why tires are an important part of his business. Watch the Episode on https://www.youtube.com/watch?v=tOZVhOMbMZY (YouTube) Jae Malinowski, https://faithfulltire.com/ (Faithfull Tirecraft), Saskatoon, Saskatchewan. Listen to Jae's previous episodes https://remarkableresults.biz/?s=%22jae+malinowski%22 (HERE) Key Talking Points Rebranding business, knowing who your customer is, and having a customer avatar Moving during COVID-19, leasing the current building Book recommendation Stolen Focus by Johann Hari- learn how to listen better, focus on the task at hand Tire storage- appointments twice a year 8k for a shipping container, Jae will cap at 6 containers on location.  Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour athttp://www.dormanproducts.com/Tour ( www.DormanProducts.com/Tour)   http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

    Hairdresser Turned Shop Owner – Danielle Villa [RR 754]

    Play Episode Listen Later Jun 17, 2022 32:21

    Are hairdressers the new untapped resource for our industry? How does a hairdresser in San Francisco become an automotive shop owner in Las Vegas? What can we learn from the intimacy between a hairdresser and the client? I'm with Danielle Vila at the 2022 Elite Invitational, stay tuned, you won't want to miss this episode. We discuss business, hair care tips, and a few laughs in between. Danielle Vila,https://redrockrepairlasvegas.com/ ( Red Rock Repair), Las Vegas, NV Key Talking Points “I'm a mediocre hairdresser but I'm really great with people.”  Hair is intimate- “ It's the only profession that you touch someone and you don't cause them pain or discomfort” Purchased shop 3 years ago with husband at the time, they knew they needed a business coach- transformed their lives and business.  Working with a spouse- open communication, willingness to listen and hear each other Charging for what you're providing- with being a hairdresser and running a shop. Set the expectation and standards of your business.  Employees want to be heard and empowered Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners:         Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, https://www.aapexshow.com/ (AAPEX) - Now more than ever. And don't miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR (AAPEXSHOW.COM/WEBINAR). More Time. More Profit. Transform your shop at https://getshopware.com/carm (getshopware.com/carm) http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

    ABC Technician: What Does It Mean? [THA 280]

    Play Episode Listen Later Jun 16, 2022 44:02

    Are A,B, and C technician levels outdated? Or do we need to take into account specialized skills that can be required in certain areas? Is there room for A, B and C levels within categories? As our industry continues to change, maybe our perspectives on technician labels change too. Watch the Episode on https://www.youtube.com/watch?v=EJpFO5n2Zrg (YouTube) Tim Iezzi, Iezzi's Auto Service, Reading, PA Ryan Kooiman, Director of Training, Standard Motor Products. Ryan's previous episodes https://remarkableresults.biz/?s=ryan+kooiman (HERE). Matt Fanslow, lead diagnostician and shop manager, https://www.riverside-automotive.com/ (Riverside Automotive), Red Wing, MN. Matt's previous episodes https://remarkableresults.biz/?s=%22fanslow%22 (HERE) https://mattfanslow.captivate.fm/ (Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z) Key Talking Points After Covid, techs were a bit burnt out on webinars and sitting behind computer screens-they appreciated being able to be hands-on again and in person without having to drive and take up their personal time after hours. Pick an area to focus on- like a business coach for your technicians. Start from the ground floor  Similar to case studies- using cars to teach and diagnose at the same time Training- collective education on a subject matter Trainer and technician bond when you're in the shop Logistically easier having in house than traveling for training Assessments of every technician with 1 trainer Fosters open and receptive culture The relationship between techs and Scott and owners and Scott is valued and appreciated.  He gets to know them and can determine strengths and areas for growth.  The collaboration as a team is increased as well.  Documenting/journaling for technicians to reference past jobs Connect with the Podcast http://aftermarketradionetwork.com (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ (getshopware.com) https://aftermarketradionetwork.com/ () https://remarkableresultsradio.captivate.fm/listen ()

    Cryptocurrency - Business By The Numbers

    Play Episode Listen Later Jun 16, 2022 22:36

    Cryptocurrency This week Hunt discusses the different ways that crypto is taxed and what to be aware of if you are buying and selling or accepting crypto as payment. • How does buying and selling crypto get taxed? • Are my losses deductible? • What happens when you trade one coin for another or if you are mining them yourself? The Show is sponsored by: Shop-Ware on the web at https://getshopware.com (getshopware.com) NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com (https://repairshopoftomorrow.com) Hunt Demarest, CPA Paar Melis and Associates – Accountants Specializing in Automotive Repair Visit us Online : http://www.paarmelis.com/ (www.paarmelis.com) Email Hunt: podcast@paarmelis.com Get a copy of my Book :https://paarmelis.com/your-perfect-shop-book-download/ ( Download Here)

    Perspectives: Finding a Silver Lining - Matt Fanslow - Diagnosing the Aftermarket A to Z

    Play Episode Listen Later Jun 15, 2022 47:02

    Perspectives: Finding a Silver LiningThe show is sponsored by NAPA Auto Care https://napaautocare.com/ (napaautocare.com)NAPA Benefits Center: napabenefitscenter.com NAPA Member Site: http://member.napaautocare.com/ (member.napaautocare.com) Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel https://bit.ly/32QIkRA (HERE)

    Survey Says [RR 753]

    Play Episode Listen Later Jun 14, 2022 40:17

    Did you know a simple survey gathers valuable input from your customers about your business? It's time to tap into the customer's viewpoint by listening to what they want. Your customer's input is a great source for your marketing plan. Find out how many survey responses give you a good sampling. Get info on conducting your own survey with links on the show notes page. Rachel Spencer, https://www.spencersautorepair.com/ (Spencer's Auto Repair), Krum, Texas. Rachel's Previous Episodes https://remarkableresults.biz/?s=%22rachel+spencer%22 (HERE) Jimmy Alauria, https://www.3aautorepair.com/ (3A Automotive and Diesel Repair), Phoenix, AZ Key Talking Points What do your customers value the most? What do they want from you? Your customers are your best source for marketing 62% of Rachels customers asked someone who they should go to. Implemented referral cards for customers. Those customers still checked Google for the number of reviews and what was said.  37% thought google reviews were important.  Top 3 benefits to customers in Rachel's shop- warranty, loaner cars, speed of service Google Form and QR codes Bad Google reviews- people make mistakes, it's up to you to make it right and validate the other 5 star reviews.  Alleviating customer stress by communicating clear expectations and following through- loaner car availability, financing,  Surveying both emotions and thoughts- what were you feeling? What was your first thought? To get a good sample you need at least 50 responses New customers- why did they choose you? Frequency of surveys- every few years unless there is a change in the environment (inflation, interest rates, fear of unknown)   Number of questions- 10-12 questions   Headline for the survey- “your opinion matters”  Get survey ideas at Jimmy Alauria site: http://www.winningautoshops.com (www.winningautoshops.com) https://remarkableresults.biz/remarkable-results-radio-podcast/e747/ (Google Reviews Episode with Jimmy Lea [RR 747]) Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting http://www.NAPAAutoCare.com (www.NAPAAutoCare.com) http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

    Leadership Gold: You Know Your Out Front When ... - Chris Cotton Weekly Blitz

    Play Episode Listen Later Jun 13, 2022 18:29

    Leadership Gold: You Know Your Out Front When ... Link for AutoLeap: https://bit.ly/3n5qW2M (https://bit.ly/3n5qW2M) How do YOU handle criticism? How to Hold Up Under Criticism: 1. Know Yourself 2. Change Yourself 3. Accept Yourself 4. Forget Yourself Application Exercises: 1. What are your deficiencies? 2. How secure are you as a leader? 3. How can you properly process criticism? Mentoring Moment: Observe how others handle criticism and share your feedback with them! Coach Chris Cotton AutoFix-Auto Shop Coaching Visit Auto Shop Coaching website https://autoshopcoaching.com/ (HERE). 940-400-1008 Email Chris: chris@autofixsos.com

    Two Locations, One Campus [AW 109]

    Play Episode Listen Later Jun 11, 2022 25:50

    Guest host and shop tour with Reggie Stewart, 2 locations, Reggie's Motorworks and Noble Auto Service, Noblesville, IN. Find out how and why Reggie branded 2 separate locations in 1 former dealership space. Watch the Episode on https://www.youtube.com/watch?v=pS8_SHZ3PkU (YouTube) Reggie Stewart, https://reggiesmotorworks.com/ (Reggie's Motor Works), and https://thenoblemechanic.com/ (Noble Auto Service) in Noblesville, IN, Euro Specialist. Listen to Reggie's previous episodes https://remarkableresults.biz/?s=%22reggie+stewart%22 (HERE) Key Talking Points 2 separate brand names Was in the European repair for over 12 years, building next door became available  1 alignment bay for both shops Enough difference between European and general service to have it make sense Saw the need for light diesel/sprinter work in the community  Options for the community is dealership, chain, mom and pop's in retirement age Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour athttp://www.dormanproducts.com/Tour ( www.DormanProducts.com/Tour)   http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

    From Investment Banker to Shop Owner [RR 752]

    Play Episode Listen Later Jun 10, 2022 40:48

    Ready to be inspired by a shop owner that came from the merger and acquisition realm? Why did he choose our industry? What fresh perspective does he have?  I'm with Thomas from Hotchkiss Auto Repair and his passion about people and training is infectious. Thomas, https://www.hotchkissauto.com/ (Hotchkiss Auto Repair), Denver, CO Key Talking Points He came from the M & A (mergers and acquisitions) world as an investment banker. Looked into different industries to get into, over 800 small businesses in 1 year. He found automotive is highly segmented and recession-proof.  Don't be a bank teller- build a relationship Buying an existing business- what's working? Why do customers already love this business? What can your background/strengths improve the business? The most valuable asset is the people   Power of people- you can't get a degree for it Accountability for the owner- do your employees feel like they're making an impact on the workplace? Empowered? Value?  Monthly meetings- what went well, what didn't go well, and what are you doing to be the best version f yourself? Express positive and negative and be heard.  Job vs career- training and development and career track. Creating a habit personally and professionally.  Challenges- losing teamwork as there are more turnover and fewer people developed through their technical careers. Creates labor inflation and competition for talent. National brands with mergers and acquisitions    Training resumes/libraries Motivation cannot come from external sources Joined the NAPA AutoCare Elite Business Development Group (https://www.napacoloradobdg.com/ (BDG)) Colorado, for which he hosted its latest Elite Owner Support (EOS) meeting where members gather to support, educate and grow each member's shop through constructive criticism and honest evaluations. Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners:         Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, https://www.aapexshow.com/ (AAPEX) - Now more than ever. And don't miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR (AAPEXSHOW.COM/WEBINAR). More Time. More Profit. Transform your shop at https://getshopware.com/carm (getshopware.com/carm) http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

    Technician Mentoring [THA 279]

    Play Episode Listen Later Jun 9, 2022 41:58

    There are business coaches for shop owners, service advisors, COO's and managers. But what about technicians? Training events are critical for everyone in your shop, but one on one technician mentoring at your facility is unrivaled. Find out the benefits of bringing a trainer in specifically to teach your team. Watch the Episode on https://www.youtube.com/watch?v=v5Vhtx6r7rE (YouTube) Eric Ziegler, https://www.ezdiagnosticsolutions.com/ (EZ Diagnostic Solutions).  Eric's previous episodes https://remarkableresults.biz/?s=Eric+Ziegler (HERE). Scott Shotton, https://driveabilityguys.com/ (The Driveability Guys). Scott's previous episodes https://remarkableresults.biz/?s=scott+shotton (HERE). Tara Topel, https://www.topels.com/ (Topel's Service Center Inc.) Tara's previous episodes https://remarkableresults.biz/?s=topel (HERE.) Key Talking Points After Covid, techs were a bit burnt out on webinars and sitting behind computer screens-they appreciated being able to be hands-on again and in person without having to drive and take up their personal time after hours. Pick an area to focus on- like a business coach for your technicians. Start from the ground floor  Similar to case studies- using cars to teach and diagnose at the same time Training- collective education on a subject matter Trainer and technician bond when you're in the shop Logistically easier having in house than traveling for training Assessments of every technician with 1 trainer Fosters open and receptive culture The relationship between techs and Scott and owners and Scott is valued and appreciated.  He gets to know them and can determine strengths and areas for growth.  The collaboration as a team is increased as well.  Documenting/journaling for technicians to reference past jobs Connect with the Podcast http://aftermarketradionetwork.com (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ (getshopware.com) https://aftermarketradionetwork.com/ () https://remarkableresultsradio.captivate.fm/listen ()

    S-Corp Owners Distributions and Pay - Business By The Numbers

    Play Episode Listen Later Jun 9, 2022 23:02

    S-Corp Owners Distributions and Pay. This week Hunt discusses the differences between S-Corp wages and draws and how to maximize to your advantage? • What are S-Corp Wages and how much should I pay myself? • How much in draws should I take? • What are the tax benefits of changing the way that you pay yourself? The Show is sponsored by: Shop-Ware on the web at https://getshopware.com (getshopware.com) NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com (https://repairshopoftomorrow.com) Hunt Demarest, CPA Paar Melis and Associates – Accountants Specializing in Automotive Repair Visit us Online : http://www.paarmelis.com/ (www.paarmelis.com) Email Hunt: podcast@paarmelis.com Get a copy of my Book :https://paarmelis.com/your-perfect-shop-book-download/ ( Download Here)

    Flashlight Diagnostics with Tanner Brant - Matt Fanslow - Diagnosing the Aftermarket A to Z

    Play Episode Listen Later Jun 8, 2022 59:50

    Flashlight Diagnostics with Tanner Brant Open your damn eyes! Visual inspections far too often...err...overlooked... almost an oxymoron A/C system sight glass??? Invest in flashlights Is the idea of a visual inspection too narrow The show is sponsored by NAPA Auto Care https://napaautocare.com/ (napaautocare.com)NAPA Benefits Center: napabenefitscenter.com NAPA Member Site: http://member.napaautocare.com/ (member.napaautocare.com) Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel https://bit.ly/32QIkRA (HERE)

    Motorist Assurance Program (MAP) [RR 751]

    Play Episode Listen Later Jun 7, 2022 50:27

    Is your shop a part of the Motorist Assurance Program (MAP)? If this is the first you are hearing about the Motorist Assurance Program, you just may be pleased to know that MAP provides repair and maintenance standards that create trust between the consumer and your business. Besides the consumer element. MAP follows and gets updates on state bills, guidelines, and regulations that you might not be aware of. Jeff Cox, President, https://www.amra.org/ (Automotive Maintenance and Repair Association ) Jim Bennett, https://carmastersauto.com/ (Carmasters Automotive), Norfolk, VA, and  ATI Coach Key Talking Points MAP- The Motorist Assurance Program is an Automotive Industry initiative built on vehicle inspection, repair and maintenance standards developed over the last 25 years. The MAP standards were developed for the sole purpose of instilling trust in the relationship between you – the motorist – and your chosen MAP participating service provider. MAP Vision- A world in which every motorist trusts the automotive maintenance and repair industry MAP Mission- Dedicated to equipping the automotive maintenance and repair industry with standards that build trusted relationships with the motorist. Building consistency and transparency with standards Non for profit Required vs recommend when it comes to safety and consistent communication with technicians  $150 per year to join and be certified- online training and online test, when a group joins there is a group discount (NAPA BDG), will also join store locator on motorist.org. Available on mobile devices and computers.     Accessing content/material-eLearning, API for DVI integration MAP follows and gets updated on bills, guidelines, and regulations that states require that you might not be aware of. MAP also tracks and segments by category (oil-tire disposal etc). Also has a separate listing for federal laws A free program for schools- contact AMRA.org The Sears class action on shocks - a catalyst for MAP Hosts technical conferences that members are invited to, and presentations of past conferences are also available online Has consumer-based videos- http://motorist.org (motorist.org) (consumer-facing). Why the oil change is now $99.00, tire repair standards Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting http://www.NAPAAutoCare.com (www.NAPAAutoCare.com) http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

    Defining Moments Define Your Leadership - Chris Cotton Weekly Blitz

    Play Episode Listen Later Jun 6, 2022 20:11

    Defining Moments Define Your Leadership Link for AutoLeap: https://bit.ly/3n5qW2M (https://bit.ly/3n5qW2M) Defining Moments Define Your Leadership 1. Defining Moments Show Us Who We Really Are. 2. Defining moments declare to others who we are. 3. Defining moments determine who we will become. 4. Reflect on defining moments from the past. 5. Prepare for future defining moments. 6. Make the Most of defining moments in the present. Application Exercises: 1. What is your track record? 2. How are you managing your decisions? 3. How prepared are you for your future defining moments? Coach Chris Cotton AutoFix-Auto Shop Coaching Visit Auto Shop Coaching website https://autoshopcoaching.com/ (HERE). 940-400-1008 Email Chris: chris@autofixsos.com

    Process Driven: Stop Restarting Jobs [AW 108]

    Play Episode Listen Later Jun 4, 2022 23:39

    Guest host and a shop tour with Lorenzo Pellicciotta, CarStar, Oakville, Ontario. Lorenzo discusses his path to becoming an entrepreneur and why processes and procedures are critical to gathering all information on a vehicle the first time. Watch the Episode on https://www.youtube.com/watch?v=XDmpCq6NerM (YouTube) Lorenzo Pellicciotta, President, https://www.carstar.ca/en/locations/on/oakville/carstar-oakville-west-16210/ (CarStar), 2 locations Oakville, Ontario. Listen to Lorenzo's previous episodes https://remarkableresults.biz/?s=%22lorenzo+pellicciotta%22 (HERE) Key Talking Points 1991 at 25 years old- worked at import dealerships, wanted to own his own business with anything (tool distributor, pizza, subs).  Purchased collision business- took a financial loss in beginning going from technician to owner Your vision will change- push and change your goals as time goes on. Learn from your mistakes and others.  Processes and procedures- capturing the disablement, ordering parts 1 time, when parts arrive the job starts and is completed. Eliminate second run-throughs. Uses pictures of what equipment should look like when it is put away.  Release meetings- 10 minute meetings, multiple times a day to keep everyone on the same page  Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour athttp://www.dormanproducts.com/Tour ( www.DormanProducts.com/Tour)   http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

    Surviving Two Store Openings During the Pandemic [RR 750]

    Play Episode Listen Later Jun 3, 2022 58:19

    What is it like opening two locations at the dawn of COVID? David Eschbach shares his story around three primary business tenets. Each Take-Away is wrapped in a compelling story and supported by integrating sub-lessons. See the show notes as a guide, as this information is applicable for leading a business during any crisis or economic environment, not just during COVID. David Eschbach, https://spiritoneautomotive.com/ (Spirt One Automotive), St. Louis, MO Key Talking Points Five Stages of Business- Obscurity, Awareness, Need, Change, Recommend Awareness- understanding your voice and message is powerful. Include the spouse as 3rd party evaluator with reviews. "No one works for me, they work with me." Forfeiting the Right to Emotion- The difference between emotion and compassion. Dollars are for the owner. Victories are for the team. Focus on Simple Victories Not Dollars Marketing, Advertising and Branding: must be done daily, everyone is a prospect, don't stop marketing even if you are busy and booked weeks out. Are you “coca-cola?” “Success is detrimental to your daily efforts” “Triumph only means your next effort has to produce bigger results.” Creating a Marketing Calendar. Marketing Everyday- The Everyday Habit. Understanding how to attract new customers. The failure of discounts and rebates, instead market experiences. Becoming an Influencer, let the relationship build your business Your Health is the Health of your Business- your team counts on you for your decisions. The best decisions come from a healthy mind and body. Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners:         Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, https://www.aapexshow.com/ (AAPEX) - Now more than ever. And don't miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR (AAPEXSHOW.COM/WEBINAR). More Time. More Profit. Transform your shop at https://getshopware.com/carm (getshopware.com/carm) http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

    The Value of Exit Interviews [THA 278]

    Play Episode Listen Later Jun 2, 2022 43:11

    We're talking Exit interviews. Some shop owners do them religiously. Some don't want to face the music. Some don't know what to do in an exit interview.  Is it a smart time not to burn a bridge? Is there a format to follow? We are going to attempt to answer these questions and more in today's Town Hall Academy. You can learn a lot about yourself and your company in exit interviews. Watch the Episode on https://youtu.be/tZwOTqHFKTA (YouTube) Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt's previous episodes https://remarkableresults.biz/?s=%22fanslow%22 (HERE) https://mattfanslow.captivate.fm/ (Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z) Chris Cotton, https://autoshopcoaching.com/ (AutoFix Auto Shop Coaching) and the https://chriscotton.captivate.fm/ (Chris Cotton Weekly Blitz Podcast) Key Talking Points Think of it as information gathering.  We think nothing of gathering information to go about repairing a vehicle, be it a customer interview, service information search, or data collection via a scan tool or scope, or meter.  It's getting more and more common to ask clients for reviews.  We want good reviews on our sites, or on Google or Facebook and we want bad reviews to go to us immediately so they can be rectified and hopefully earn a "good" review. People leave people, not companies Winning sports team- winning is a salve for everything If a soon-to-be or former employee just doesn't want to talk to you about their time with you, it may be a sign that your "open door policy" isn't nearly as open as you thought. Your role in an exit interview, as the owner or manager, is to shut up and listen.  Ask questions.  The only statements you really should be making is maybe clearing up real misunderstandings, earnestly asking questions, and thanking them for their time with you working AND talking to you.  Take the information and try very hard to look at it purely at face value, and then after a day or two or a week, come back to it and try to put yourself in their shoes/boots and read between the lines.  Don't let your imagination get too crazy, but with those two perspectives, you should be able to extract information that is true and applicable to improving your business and work environment. There are not enough exit interviews done We value customer reviews why not employees on an exit interview The company should have a formal policy regarding exit interviewing. Must have a policy and or procedure. The same list of questions for all departing employees etc.... Not emotional.....hard part about smaller businesses is that the direct report usually does the interview, if at all possible have a neutral party conduct the interview, you can even outsource it if it fits in your budget to do so  if you think of this in marketing terms this is a retention tool, not an acquisition tool. You need to listen to the employees as they leave and then think about your current employees, how can you use the information gathered in order to keep the employees you have top 2 reasons for leaving repair shops is lack of accountability and employee not knowing what their future holds/training plan or lack of one. Connect with the Podcast http://aftermarketradionetwork.com (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ (getshopware.com) https://aftermarketradionetwork.com/ () https://remarkableresultsradio.captivate.fm/listen ()

    Pass Through Entity Tax (PTET) - What You Need to Know - Business By The Numbers

    Play Episode Listen Later Jun 2, 2022 21:09

    Pass Through Entity Tax (PTET) - What You Need to Know This week Hunt discusses the pass-through entity tax that has become more common and was a big issue during this year's tax season. • What is Pass-Through Entity Tax? • Who is eligible to pay this? • Why would someone elect to use the pass-through entity tax and what are the tax savings? • How do I set up the Pass-Through The Show is sponsored by: Shop-Ware on the web at https://getshopware.com (getshopware.com) NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com (https://repairshopoftomorrow.com) Hunt Demarest, CPA Paar Melis and Associates – Accountants Specializing in Automotive Repair Visit us Online : http://www.paarmelis.com/ (www.paarmelis.com) Email Hunt: podcast@paarmelis.com Get a copy of my Book :https://paarmelis.com/your-perfect-shop-book-download/ ( Download Here) Entity Tax?

    With Sean Medbury on Jiu-Jitsu - Matt Fanslow - Diagnosing the Aftermarket A to Z

    Play Episode Listen Later Jun 1, 2022 46:51

    Sean Medbury on Jiu-Jitsu Introduction to Brazilian jiu-jitsu Lessons on the mat to the bay Learning about comfort The show is sponsored by NAPA Auto Care https://napaautocare.com/ (napaautocare.com)NAPA Benefits Center: napabenefitscenter.com NAPA Member Site: http://member.napaautocare.com/ (member.napaautocare.com) Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel https://bit.ly/32QIkRA (HERE)

    The Many Roles Of The Shop Owner – Dr. Dave Weiman [RR 749]

    Play Episode Listen Later May 31, 2022 43:49

    As we grow as leaders and build a strong culture in our businesses, we take on many different roles. These are unwritten roles that many small business people need to know that may have to step into. Such as a marriage counselor, a person of faith, an intervention confidant, and more. I'm with Dr. Dave Weiman, a great and wise contributor to the podcast, as we discuss the management of all the different hats we put on as business owners. Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. Listen to David's previous episodes https://remarkableresults.biz/?s=David+Weiman (HERE) Key Talking Points If we feel over-stressed juggling too many roles at work, what do we do? Be aware of who you are at that moment, are you having too many roles? Prioritize the roles and refer/suggest other professional resources Strengthening relationships at work, being more personal  Trust- telling someone when something's wrong or asking for advice- creating connections and being a sounding board. Listening without talking is critical.  A personal board of directors- your boss is usually one Family business- a distinction and addressing each other properly when at work. Succession planning needs to have transparent conversations and ask questions.  Work-life balance- are you managing time or managing yourself? What are the goals within your roles? How much time do you want to spend on each role? How many roles are too many? (Does it mean we're trying to be too many things? Or that people who work for us NEED too much from us? A little of both?) Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting http://www.NAPAAutoCare.com (www.NAPAAutoCare.com) http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

    Are You Coachable? - Chris Cotton Weekly Blitz

    Play Episode Listen Later May 30, 2022 8:56

    Are You Coachable AutoLeap Link: https://bit.ly/3n5qW2M (https://bit.ly/3n5qW2M) 8 Point Check on Your Coachability . . Which of these are true and to what extent? 1. I usually allow my manager and others to complete their sentences before responding. 2. When I'm given feedback/ criticism, I usually think about it before responding, waiting just a bit. 3. When I'm given feedback/ criticism, I rarely find myself defending a position or action immediately. 4. When I'm given feedback/ criticism, I ask questions about it in order to try to better understand it. (A good sign.) 5. I feel my work's purpose is to serve my external customers. 6. I feel my work's purpose is to serve my internal customers (managers, colleagues, other departments). 7. I've changed/ revised my position/ approach because of the advice of another individual. 8. My manager invests time in my professional development (If s/he doesn't, it might be because of a perception that you're uncoachable). Coach Chris Cotton AutoFix-Auto Shop Coaching Visit Auto Shop Coaching website https://autoshopcoaching.com/ (HERE). 940-400-1008 Email Chris: chris@autofixsos.com

    Technician Time Management [AW 107]

    Play Episode Listen Later May 28, 2022 18:28

    Guest host and a shop tour with Casey McGowan, Casey's Independent Auto Repair, Vancouver, WA. Casey discusses the difference between productivity and efficiency in a shop and the importance of measuring technician time management. Watch the Episode on https://www.youtube.com/watch?v=Qpiwf2aO2TM (YouTube) Key Talking Points Technician time management- performance-based pay plan Tech time manager- clocking in with tablets, job clock is a work in progress screen Resistance? Has to be implemented at the beginning of the hiring process Labor rate- most profitable item  Idle time? Parts? Equipment? Why? Productivity vs Efficiency  Building a schedule and promising customers can only be done with a history of time management  300% rule- 100% of cars get 100% inspections and they report 100% of the findings Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour athttp://www.dormanproducts.com/Tour ( www.DormanProducts.com/Tour)   http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

    The Lowest Price Shop Is Not Your Competitor – Reggie Stewart [RR 748]

    Play Episode Listen Later May 27, 2022 29:40

    What do you do when a disgruntled customer wants to know why your shop is more expensive than the one down the road? Are you educating customers on the value of your services? Do you feel like you have to defend your profitable business model? Does the shop down the road, which has the crazy low price, realize their business won't be worth it's value when it's time to sell? Reggie Stewart, https://reggiesmotorworks.com/ (Reggie's Motor Works), and https://thenoblemechanic.com/ (Noble Auto Service) in Noblesville, IN, Euro Specialist. Listen to Reggie's previous episodes https://remarkableresults.biz/?s=%22reggie+stewart%22 (HERE) Key Talking Points Did the owner pay off the property 30+ years ago? Why isn't he paying himself rent? Do the employees of this shop make appropriate wages? Do they provide any benefits? What happens when you have a more complicated problem?  Then, they are perpetuating the idea that the auto repair industry is untrustworthy, when in fact it just costs more to build a modern trustworthy business. “There's a shop for every client, and a client for every shop” Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners:         Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, https://www.aapexshow.com/ (AAPEX) - Now more than ever. And don't miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR (AAPEXSHOW.COM/WEBINAR). More Time. More Profit. Transform your shop at https://getshopware.com/carm (getshopware.com/carm) http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

    Prepare for the Future [THA 277]

    Play Episode Listen Later May 26, 2022 51:38

    How do we prepare for the future? In this episode listen to the insights from the perspective of a shop owner, technician, instructor, COO, and trainer. Times have changed, so how do we get the younger generation passionate about our industry and our high-tech vehicles? What does the future of ADAS and electric vehicles mean to the aftermarket? Watch the Episode on https://www.youtube.com/watch?v=FWy3_qHczmw (YouTube) Sam Craven, https://www.thegaragisti.com/about-our-import-car-repair-shop (The Garagisti), Houston, TX. Listen to Sam's previous episodes https://remarkableresults.biz/?s=%22craven%22 (HERE) Jake Sorensen, 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All-Star technician of the year. Shop manager and diagnostic technician at https://mcneilsutah.com/ (McNeil's Auto Care) in Sandy, UT Listen to Jake's previous episodes https://remarkableresults.biz/?s=%22JAKE+SORENSEN%22 (HERE) Bill Weaver, NAPA Auto Care Trainer John Gardner, ASE Master Certified Technician & Instructor at Chipola College and is a Television Host on the popular shows Tech Garage & Motorhead Garage. Jack Curran, https://trusttherepair.com/ (G & C Tire and Auto Service), two locations, Chantilly and Manassas, VA. Listen to Jack's previous episode https://remarkableresults.biz/?s=%22jack+curran%22 (HERE) Key Talking Points Shops will have to start raising their own entry-level tech…. Shadowing and Mentoring will have to become part of the training program You must have a relationship with your local schools “You can't build on sand, you need a foundation” be safe and have integrity with the vehicle. Cleaning bathroom, cleaning the floors etc How do you get people to fall in love with cars and the process of automotive repair? Less passion for ‘cars' but they want to learn and be without debt. It's about relationships and people.  From fuel injection to ABS. VVT, turbo, and stability control to ADAS technology has always advanced. Can we learn from recent past experiences to prepare (when to purchase equipment, train our people, market to the public) Keep up to date- what you “know” or have heard in the past may not be true today. All vehicles have a static calibration process performed when they are manufactured, which will not change. Dynamic creates a liability concern since vehicles need to be driven when the ADAS systems are not calibrated. Dynamic calibration can be difficult with weather, and road conditions. Connect with the Podcast http://aftermarketradionetwork.com (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ (getshopware.com) https://aftermarketradionetwork.com/ () https://remarkableresultsradio.captivate.fm/listen ()  

    EIDL - Economic Injury Disaster Loan - An Update - Business By The Numbers

    Play Episode Listen Later May 26, 2022 26:18

    EIDL - Economic Injury Disaster Loan - An Update Hunt discusses the end of the EIDL Program and what shops should know about it as of today. • What is the EIDL Loan Program and what are the terms? • What I am allowed to use this for? • What am I not allowed to use this for? Are they any way around these rules? • Should I pay mine back or should I hang onto it? The Show is sponsored by: Shop-Ware on the web at https://getshopware.com (getshopware.com) NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com (https://repairshopoftomorrow.com) Hunt Demarest, CPA Paar Melis and Associates – Accountants Specializing in Automotive Repair Visit us Online : http://www.paarmelis.com/ (www.paarmelis.com) Email Hunt: podcast@paarmelis.com Get a copy of my Book :https://paarmelis.com/your-perfect-shop-book-download/ ( Download Here)

    Are You Positive Deviant? - Matt Fanslow - Diagnosing the Aftermarket A to Z

    Play Episode Listen Later May 25, 2022 27:35

    Are You Positive Deviant? Matt tackles the idea of learning from positive deviants - positive deviants are used in finding solutions to complex issues - don't forget to learn from other's successes - the power of attitude - longterm thinking The show is sponsored by NAPA Auto Care https://napaautocare.com/ (napaautocare.com)NAPA Benefits Center: napabenefitscenter.com NAPA Member Site: http://member.napaautocare.com/ (member.napaautocare.com) Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel https://bit.ly/32QIkRA (HERE)

    Google Reviews – Jimmy Lea [RR 747]

    Play Episode Listen Later May 24, 2022 34:53

    It's time to take a deep dive into Google Reviews. Why is it important to have a variety of star ratings instead of all 5 stars? Why do you need to respond to good and bad reviews? I'm with Jimmy Lea, Kukui Evangelist. Find out why your business must exist digitally in order to capture customers. Jimmy Lea, https://www.kukui.com/ (KuKui) Evangelist. Listen to Jimmy's previous episodes https://remarkableresults.biz/?s=jimmy+lea (HERE) Key Talking Points Social media time suck- have a purpose and a time period for social media Why Google gives you more creditability for having a variety of Star Reviews. We are human and we make mistakes.  Own it and move on. The ideal rating for a shop is 4.5- 4.9/5.0. Don't incentivize reviews with customers, Google will pull those reviews. 70% of all searches are through Google Why a shop must not Gate the responses. There is software available in the industry that will allow you to give a Google Link if it is to be a 4 or 5-star review and a form for upset customers.  Allowing you the opportunity to correct errors behind the scenes rather than being open with all reviews. Gating will only hurt the Shop. Google has no ability to go after the company that is making the software only to remove the reviews that have been placed on their platform Why a shop needs to respond to all reviews both positive and negative. Negative Reviews: Acknowledge the response, State that you do not know who they are, and offer to make things right. give a phone number to take the conversation offline. Why “Key Words” are important to Google, your website, and your SEO. There are 2 methods for accomplishing this: The client leaves keywords in their review. The top response contains the keywords in their reply if not already left by the client. The 3 phases of removing a Google Review. Each Phase has a 50/50 chance of getting the review removed. Report the review as inappropriate and have 2-3 friends do the same. After waiting the 3-day waiting period, report it to the Google Business Profile Forum. http://support.google.com/ (Support.Google.com), give just enough information to get a case number and then give all the details to the human. Report the profile of the review. Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting http://www.NAPAAutoCare.com (www.NAPAAutoCare.com) http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

    Leadership Gold - Chapter 2 - The Toughest Person to Lead - Chris Cotton Weekly Blitz

    Play Episode Listen Later May 23, 2022 22:38

    Please take a minute to check out our sponsor, AutoLeap: https://bit.ly/3n5qW2M (https://bit.ly/3n5qW2M) Leadership Gold, Chapter Two; The Toughest Person to Lead is Yourself! 1. Judging Yourself: a. We don't see ourselves as we see others. b. We are harder on others than we are on oursleves. 2. Keys to Leading Yourself a. Learn Followership b. Develop Self Discipline c. Practice Patience d. Seek Accountability Accountability Exercises: 1. How Clearly do you see yourself? 2. Where do you need to grow? 3. How well do you take advice? Mentoring Moment: Conversations with your employees. Coach Chris Cotton AutoFix-Auto Shop Coaching Visit Auto Shop Coaching website https://autoshopcoaching.com/ (HERE). 940-400-1008 Email Chris: chris@autofixsos.com

    Being Focused Led to Dream Shop [AW 106]

    Play Episode Listen Later May 21, 2022 19:02

    Guest host and a shop tour with Tom Schearer, Schearer's Sales and Service, Allentown, PA. Tom discusses the importance of leadership and focus. Empower your team with what to do, how to do it and why they are doing it. Watch the Episode on https://www.youtube.com/watch?v=37qJHfqDHMM (YouTube) Key Talking Points Focus on systems and processes and empower your team The owner has the responsibility for the results, but not the actual tasks Leadership- teaching what to do, how to do it, and the why behind doing it Tom bought his dream shop because he was focused on his business Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour athttp://www.dormanproducts.com/Tour ( www.DormanProducts.com/Tour)   http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

    From the Bays to the Classroom – Brandon Steckler [RR 746]

    Play Episode Listen Later May 20, 2022 32:53

    Do you have a passion for teaching others and watching them grow? Is it something you've been interested in doing? I'm with Brandon Steckler at the TST Big Event 2022 and we discuss his path to becoming a trainer and writer for MotorAge Magazine. He also shares a transparent review of one of his classes from a peer. A special episode I did with Brandon on his passion for teaching is https://remarkableresults.biz/remarkable-results-radio-podcast/e342/ (Episode 342). Speaking of training, did you know that auto tech colleges need part-time instructors? It is a great way to engage with auto tech students. How about being a high school night school trainer. Let's think outside the box and advance the aftermarket together. Brandon Steckler, instructor for CarQuest Institute and WorldPAC Training Institute, Technical Editor for MotorAge Magazine, technical support and beta testing for Automotive Test Solutions. Listen to Brandon's previous episodes https://remarkableresults.biz/?s=%22brandon+steckler%22 (HERE). Key Talking Points Life after being a technician- opportunities to be a trainer/teacher, breaking the ice as part-time instructor at local schools, writers also needed at magazines, start reaching out to the current instructor  WorldPac- subject matter experts (Honda), Brandon builds curriculum    Carquest- a group of subject matter experts that put together classes to train the trainer while having input/case study with the trainer Training/teaching assessments- an accurate description of the class and not an advertisement “Teaching a 6 year old is true mastery” https://mattfanslow.captivate.fm/episode/025 (Matt Fanslow Diagnosing the Aftermarket A - Z "Divorce Discourse" with Brandon Steckler) Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners:         Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, https://www.aapexshow.com/ (AAPEX) - Now more than ever. And don't miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR (AAPEXSHOW.COM/WEBINAR). More Time. More Profit. Transform your shop at https://getshopware.com/carm (getshopware.com/carm) http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

    Build Your Labor Rate From The Ground Up [THA 276]

    Play Episode Listen Later May 19, 2022 54:15

    How much do you value your time? Your employee's time? Are you making your decision on your labor rate based on data? My expert panel breaks down a mathematical and strategic way to understand the labor rate that delivers your profit goal.  To view the charts and presentations my guests have prepared, make sure you head to my carm capriotto youtube channel or find the link on the show notes. Once you see the math your decision to set a profitable labor rate will be smarter and easier. Watch the Episode on https://www.youtube.com/watch?v=SMXb06Z5Glg (YouTube) Dave Kusa, owner of https://www.autotrenddiagnostics.com/ (AutoTrend Diagnostics) in Campbell, CA. Listen to Dave's other episodes https://remarkableresults.biz/?s=%22Dave+Kusa%22 (HERE). Bill Haas, Owner of https://www.haasperformanceconsulting.com/ (Haas Performance Consulting), Listen to Bill's previous episodes https://remarkableresults.biz/?s=%22haas%22 (HERE). Key Talking Points Your labor rate is an expression of how much you value your time. Raising my labor rate was the worst decision I ever made. Said no one ever! Productivity and profitability per technician Make decisions based on data Prove that your labor rate is right Does your team understand where the money goes? “If you don't share, they don't care” Connect with the Podcast http://aftermarketradionetwork.com (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ (getshopware.com)

    Selling Your Shop to a Key Employee - Business By The Numbers

    Play Episode Listen Later May 19, 2022 30:39

    Selling Your Shop to Key Employee. This week Hunt discusses some of the options that are out there for selling your shop to a key employee and how to retain them until you are ready to sell. • Why is selling a minority share in your business a bad idea? • What selling to an internal party in your business can be a win for both the buyer and the seller? • How to structure a plan to transition to this new owner while he remains an employee? The Show is sponsored by: Shop-Ware on the web at https://getshopware.com (getshopware.com) NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com (https://repairshopoftomorrow.com) Hunt Demarest, CPA Paar Melis and Associates – Accountants Specializing in Automotive Repair Visit us Online : http://www.paarmelis.com/ (www.paarmelis.com) Email Hunt: podcast@paarmelis.com Get a copy of my Book :https://paarmelis.com/your-perfect-shop-book-download/ ( Download Here)

    Do You Show Appreciation With Acknowledgement? With Brin Klein - Matt Fanslow - Diagnosing the Aftermarket A to Z

    Play Episode Listen Later May 18, 2022 49:10

    Brin Kline joins me to talk about: Appreciation and acknowledgment. Expectations of perfection Trying to stay aware of the needs of clients, employees, family, and the business Operating in a competitive market Performance review (future show) The show is sponsored by NAPA Auto Care https://napaautocare.com/ (napaautocare.com)NAPA Benefits Center: napabenefitscenter.com NAPA Member Site: http://member.napaautocare.com/ (member.napaautocare.com) Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel https://bit.ly/32QIkRA (HERE)

    “You're Not A Technician, You're A Technical Expert” Aaron Becker [RR 745]

    Play Episode Listen Later May 17, 2022 22:14

    I'm with Aaron Becker at the TST Big Event 2022. His stepfather-in-law is the late Myron Stein, inventor, product innovator, and founder of AirSept. Aaron is the President of AirSept and we discuss Myron's famous donut and coffee selling tactic, and new products, and if you listen until the very end of your podcast player, you might hear a little backstage chatter with my daughter Tracy. By the way, I got to know Myron during my early days as a podcaster and he was an encourager and always told me like it was. I'll miss him. Aaron Becker, President, https://airsept.com/ (AirSept) Key Talking Points Stepfather Myron started AirSept in 1989- Myron is still an advisor  Determination- no is ‘not right now' or ‘yes later' Donuts and coffee tactic Line connectors- most popular products to solve the leak “Vehicles today- you're not a technician, you're a technical expert” New items in the pipeline- service port caps (connect from the outside) Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting http://www.NAPAAutoCare.com (www.NAPAAutoCare.com) http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

    Leadership Gold - Chapter One - Chris Cotton Weekly Blitz - Chris Cotton Weekly Blitz

    Play Episode Listen Later May 16, 2022 22:12

    Leadership Gold - Chapter One - Chris Cotton Weekly Blitz Please go to: https://bit.ly/3n5qW2M (https://bit.ly/3n5qW2M) to check out our sponsor, AutoLeap! 1. Loneliness is NOT a leadership issue! 2. No one ever got to the top alone! 3. Avoid positional thinking. 4. Understand that you are in the people business. 5. Application Exercises: 6. Mentoring Moment Coach Chris Cotton AutoFix-Auto Shop Coaching Visit Auto Shop Coaching website https://autoshopcoaching.com/ (HERE). 940-400-1008 Email Chris: chris@autofixsos.com

    Anthony Williams Tribute

    Play Episode Listen Later May 16, 2022 25:22

    Anthony Williams, 37, who was the Special Project Manager and Curriculum Developer at CARQUEST Technical Institute (CTI), tragically and unexpectedly died earlier this month. He is survived by his wife, Deb, and their three children. In his short time, Williams leaves a legacy for those who knew him, as a teacher and a friend to all, and left a lasting and indelible mark on their careers and lives.  Team members and close friends of Williams from Advance Auto Parts, Worldpac and CTI met with me, Rob Merwin and Aftermarket Matters, last week to share their experiences. Here are a few memories from Chris Chesney, Randy Briggs, Luke Murray and Susan Trevaskis in tribute to Williams.

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