Remarkable Results Radio Podcast

Matt Fanslow discusses the challenges and considerations of offering small engine repair services in an auto repair shop. He shares his personal experience with his grandparents' implement dealer and explains the low profitability of consumer-level products like chainsaws and lawn mowers. The concept of opportunity cost is emphasized, highlighting the potential loss of focusing on these additional services. He also discusses the challenges of finding parts for classic cars and the need to consider the opportunity cost when expanding services beyond auto repair.Show Notes:The challenges of offering small engine repair (00:02:21) The difficulties and considerations of offering small engine repair services in an auto repair shop, including opportunity cost and low profit margins.The struggles of small engine repair shops (00:04:51) Explains the struggles faced by repair facilities and dealers that focus solely on small engines, including the high overhead costs and low profitability.The importance of technician training (00:08:24) Highlights the benefits of technician training in improving knowledge, skills, job satisfaction, and overall shop profitability.Understanding opportunity cost (00:09:30) Explains the concept of opportunity cost and its significance in terms of productivity and profitability in an auto repair shop.Considering opportunity cost in shop operations (00:10:36) Discusses the impact of opportunity cost on shop operations, particularly in terms of vehicle storage and its effect on productivity and income.The challenges of finding parts (00:16:46) Discussion on the difficulties of finding parts for small engine repair and how it affects the rate of service.Working on classic cars (00:17:57) Exploration of the shop's willingness to work on classic cars and the positive response from customers.Considering opportunity cost (00:18:51) Advice on considering the potential loss of income when offering additional services and the importance of evaluating daily tasks.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

In this episode of the Auto Repair Marketing Podcast, host Brian Walker welcomes Coach Nate Bailey as his guest. They discuss "what do you really want?" and the importance of understanding one's desires beyond career goals. They delve into the challenges of identifying what one wants, the impact of societal stigmas, and the need for clarity and support in the process. Coach Nate shares his personal experience of admitting their desire for six-pack abs and the deeper motivations behind it. They also discuss the mindset of being a business owner and the potential for growth and success. Coach Nate emphasizes the power of shared experiences, pushing oneself to overcome challenges and the importance of self-care and self-awareness for leaders.Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shopsShow Notes with TimestampsThe theme of the episode (00:00:10) Introduction to the episode and the topic of "What do you really want?" with guest Coach Nate Bailey.The challenges of knowing what you want (00:01:49) Discussion on how people often know what they don't want rather than what they do want and the impact of the fast-paced, reactive nature of life.The importance of being honest about what you want (00:04:23) Exploration of the tendency to lie to oneself about desires and the need to stop complaining and take ownership of choices.Admitting the Desire for Six Pack Abs (00:06:05) Coach Nate discusses the difficulty of admitting the desire for six pack abs due to societal stigmas and the importance of being honest with oneself.The Journey to Achieving Six Pack Abs (00:07:08) Coach Nate emphasizes the hard work, discipline, and dedication required to achieve six pack abs and how it can translate to success in other areas of life.Celebrating Others' Success and Allowing Yourself to Succeed (00:10:43) Brian and Coach Nate discuss the insecurity and jealousy that can prevent people from admitting their desires and celebrating others' success and how changing this mindset can lead to personal success and support from others.The importance of clarity (00:12:25) The significance of having clarity in order to have a clear path towards achieving goals.Overcoming fear and past traumas (00:13:34) The difficulties of opening up and thinking big due to past traumas and failures, and emphasizes the need to let go and grow.Staying true to yourself and not worrying about others' opinions (00:15:25) Coach Nate discusses the challenge of staying true to oneself and not being influenced by societal expectations or other people's desires.The importance of profitability (00:18:32) Brian and Coach Nate the significance of being profitable as a business owner and the potential to serve more people and expand the business.Building a team and reducing stress (00:20:08) Exploration of the benefits of having a team to run the business, reducing the workload and stress on the owner.The process of growth and creating a plan (00:22:37) Encouragement to take the process of growth step by step, giving oneself grace and permission to take time to build a team and achieve goals.Realizing Your Potential through Team Building (00:24:19) The power of going through difficult experiences together as a team, forming strong bonds, and realizing one's true potential.The Importance of Self-care for Leaders (00:25:08) The importance of self-care for leaders, highlighting that taking care of oneself first is essential to showing up as a powerful leader for others.Connecting with Coach Nate Bailey (00:26:28) How listeners can connect. Coach Nate provides his website and social media channels as the best ways to reach out to him.Lagniappe...

AJ Nealey and Joe Hanson discuss the use of Google Workspace in their auto service businesses. They explore the different applications within Google Workspace, such as Google Meet, Gmail, Google Sheets, Google Docs, Google Slides, Google Calendar, and Google Drive, and how they utilize them for communication, document storage, and collaboration. They also discuss the benefits of controlling intellectual property, and the efficiency and organization that Google Workspace provides. AJ Nealey, Nealey Auto Service, Edgewater, MD. AJ's previous episodes HERE Joe Hanson, Gordie's Garage, Roseville, MI. Listen to Joe's previous episodes HERE. Show Notes Watch Full Video Google Workspace Overview (00:02:00) The different applications within Google Workspace and give a high-level overview of its capabilities. Using Google Workspace for Data Storage (00:04:11) Using Google Workspace for data storage, specifically for storing scanned invoices and documents. Collaboration and Communication with Google Workspace (00:06:05) Google Workspace for collaboration and communication within their teams, including weekly meetings, document sharing, and multi-location file management. The use of Google Workspace (00:08:28) Discussion on the different levels and costs of Google Workspace, the importance of being logged into the correct account, and the benefits of using Google Admin and email groups. Creating users and email groups (00:09:24) Explanation of how to create users and email addresses in Google Admin, the use of email groups for appointment requests, and the ability to add people outside of the organization to certain groups. Protecting intellectual property and controlling access (00:11:19) Overview of using Google Vault to control downloads and reset passwords, the importance of protecting intellectual property, and the ability to control access to shared drives and apps. OCR and Scanning in Google Drive (00:18:34) Explanation of how OCR works in Google Drive and the importance of properly scanning documents for accurate indexing. Using Google Forms for Time Off Requests (00:20:23) Explanation of how Google Forms is used to streamline the time off request process and improve organization and communication within the team. Internal Chats and Spaces (00:25:04) The use of Google Workspace for internal communication and collaboration, including one-on-one and group chats, similar to Slack, and the creation of spaces for specific teams or topics. Assigning Tasks and Accountability (00:27:01) Google Workspace allows for the creation of to-do lists and the assignment of tasks to specific employees, increasing accountability and streamlining workflow. Collaboration and Communication (00:32:30) How Google Workspace has improved communication and collaboration within their auto service businesses. Creating and Updating Standard Operating Procedures (SOPs) (00:35:41) How Google Docs in Google Workspace enables them to create and update SOPs collaboratively, with input from the experts in the field. Integration with AI in Google Sheets (00:41:06) AJ mentions his experience working on a Google Sheet and how it automatically recognized the formula he was looking for, showcasing the integration of AI in Google...

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private facebook group go here:https://www.facebook.com/groups/autorepairmarketingmastermindIn this podcast episode, Coach Chris Cotton introduces the show as a valuable resource for auto repair businesses. He is joined by Coach Brent, Coach Brent discusses a case study of a successful small-town auto repair shop and shares strategies for improving productivity and setting goals. They emphasize the importance of proactive business management and marketing. They also discuss reducing accounts receivable and hiring new technicians. The episode concludes with a reminder to subscribe and collaborate in the auto repair industry.Billed hours improvement [00:02:25] Discussion on how a shop improved their technicians' build hours by recording and displaying them, leading to increased productivity.Internet presence enhancement [00:07:55] Efforts to improve the online presence of a shop, including getting a website, updating Google Maps listing, and starting a Facebook page.Community involvement promotion [00:09:54] Highlighting the importance of promoting community involvement and showcasing the shop's support for local events and initiatives.The importance of self-promotion [00:10:31] Discussing the significance of promoting one's own business and deepening community ties.Fixing broken fundamentals before marketing [00:11:28] Explaining the process of addressing and improving the basic aspects of a shop before implementing marketing strategies.Managing accounts receivable [00:14:47] Sharing the experience of reducing accounts receivable and the impact it has on cash flow and business profitability.The online hiring process [00:21:05] Discussion on hiring a new full-time technician and the resources available for setting up an account and finding an A-level technician.Concentrating on billed hours and shop efficiency [00:22:20] Focus on improving billed hours and sharing ideas on making the internals of the shop more efficient.Growing and maximizing the potential of your shop [00:26:10] Encouragement to grow and maximize the potential of the current shop, utilizing the full capacity of the shop and increasing performance.Connect with Chris:chris@autofixsos.com940.400.1008www.autoshopcoaching.comFacebook: https://www.facebook.com/AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae#autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz

Pete McNeil discusses the changing needs of employees in the post-COVID workplace, particularly focusing on Gen Z employees. He talks about the importance of providing a positive customer experience and adapting to the preferences and attention span of Gen Z employees. He also discusses the challenges of hiring and retaining Gen Z employees, including the need for benefits, learning opportunities, and potential pay advantages. Pete McNeil, McNeil's Auto Care, Sandy and Riverton, UT. Pete's previous episodes HERE Show Notes: Watch Full Video The Legacy of Old Car Repair Tools (00:01:39) Discussion about displaying old car repair tools in the waiting room to showcase the evolution of automotive technology. The Importance of Customer Experience (00:07:21) Highlighting the exceptional service provided by a server at a restaurant and the need to recruit service advisors from industries with a focus on customer experience. Understanding Gen Z Employees (00:08:47) Exploring the characteristics and preferences of Gen Z employees, including their shorter attention span and the need for clear direction and guidance. Gen Z Challenges in the Workplace (00:09:18) Discussion on the challenges faced by Gen Z employees entering the workplace without prior working experience. Adapting to Gen Z Preferences (00:12:19) Exploring the changing expectations of Gen Z employees during job interviews, including flexible work schedules and work-life balance. Creating Hybrid Pay Programs (00:16:38) The need for customized pay programs to meet the diverse needs and preferences of employees, with examples of different pay structures. Valuing Diagnostic Technicians (00:19:31) The need to compensate diagnostic technicians accordingly. Specialization and Rewarding Expertise (00:21:31) Highlighting the importance of specialized technicians in areas like transmissions, electrical, and HVAC, and the need to reward their knowledge and time investment. The importance of involving families in social events (00:26:34) Discussion on the significance of including employees' families in non-work related special events. Creating a positive work culture through various events (00:27:29) Exploration of different events, such as boating trips and casino nights, that the company organizes to foster camaraderie and teamwork among employees. The communication preferences of Gen Z employees (00:29:40) Insights into the communication preferences of Gen Z employees, including their preference for face-to-face interactions and the low reliance on social media for communication. The changing needs of employees (00:35:23) Discussion about the need for a new way of connecting and learning with the new age employees. Adding on to the Riverton store (00:35:47) Updates on the expansion of McNeil's Auto Care in Riverton, Utah, including adding six bays and a warehouse. Appreciation for Carm Capriotto (00:36:17) Expressing gratitude for Carm Capriotto's contributions to the automotive industry and the podcast. Thanks to our Partner, Dorman Products.

Carm Capriotto and Maryann Croce discuss the importance of attending industry conferences and how to maximize their value. They provide tips such as having a growth mindset, planning ahead, and taking action on what is learned. They emphasize the value of networking, exchanging contact information, and respecting sponsors, speakers, and vendors. They also recommend documenting insights, taking pictures and videos for social media, and representing your business professionally. After the conference, they suggest debriefing, discussing takeaways, and creating a plan of action. Maryann, Small Biz Vantage. Maryann's previous episodes HERE. Show Notes Watch Full Video Episode Pre-Conference Preparation (00:06:41) Tips on how to prepare yourself before attending a conference, including having a growth mindset and planning for the event. Importance of Planning (00:08:08) The significance of planning for a conference based on the unique needs and stage of your business, including considering attendees, speakers, vendors, and training topics. Traveling Light and Allowing Extra Time (00:08:50) Advice on traveling light and allowing extra time to fully immerse yourself in the conference experience. The importance of networking (00:11:39) Tips on networking at conferences and the value of connecting with new people and sharing knowledge. Respecting sponsors, associations, and speakers (00:13:19) The importance of showing respect to the individuals and organizations involved in the conference and providing constructive feedback. Debriefing and creating an action plan (00:18:53) Scheduling time to discuss takeaways from the conference and creating a plan of action to implement the knowledge gained. The importance of accountability partners (00:20:01) Discussing the benefits of having an accountability partner and the impact it can have on personal and professional growth. The value of debriefing after a conference (00:21:10) Highlighting the importance of debriefing with your team after attending a conference to discuss what worked, what didn't, and to align everyone's understanding. Choosing the right words for team alignment (00:22:21) Exploring the significance of using the term "align" instead of "buy-in" when trying to get your team on board with ideas, to foster collaboration and shared goals. Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don't miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:

The ERTC (Employee Retention Tax Credit) is something Hunt has talked about in the past (See Episode 10 and 33) but this week, he wants to discuss the current status of the IRS with regard to auditing and follow-up on businesses that have claimed this credit, such as:IRS is upping their fines if you don't disclose all funds, even the legit ones.IRS amnesty programs: From a simple "Hey, I've got this account" to "I owe you, let's settle."The IRS usually has three years to ask for back taxes, but some exceptions exist. If you've taken the ERTC money, there's a two-year period where the IRS might have you on their radar. Bigger amounts = more attention.The ERTC program's end is in sight, with some parts set to phase out soon.Want more details? Click here: https://www.irs.gov/newsroom/to-protect-taxpayers-from-scams-irs-orders-immediate-stop-to-new-employee-retention-credit-processing-amid-surge-of-questionable-claims-concerns-from-tax-prosThanks to our partners, NAPA TRACS and PromotiveDid you know that NAPA TRACS has onsite training plus six days a week support?It all starts when a local representative meets with you to learn about your business and how you run it. After all, it's your shop, so it's your choice.Let us prove to you that Tracs is the single best shop management system in the business. Find NAPA TRACS on the Web at NAPATRACS.comIt's time to hire a superstar for your business; what a grind you have in front of you. Great news, you don't have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: www.paarmelis.comEmail Hunt: podcast@paarmelis.comGet a copy of my Book: Download HereAftermarket Radio Network

Part 2 of our labor rate discussion in the automotive aftermarket industry. Our panel emphasizes the importance of setting labor rates based on the shop's own expenses and profitability, rather than comparing them to competitors. They also stress the need for regular labor rate increases and educating staff about the financial aspects of running a shop. They address fear and mindset issues that can affect labor rates and overall success. The episode provides valuable insights and advice for shop owners in effectively setting and managing their labor rates. Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast. Listen to Chris' previous episodes HERE Rick White, President and Lead Coach for 180BIZ, Listen to Rick's previous episodes HERE. Dave Schedin, CompuTrek Automotive Management Systems. Dave's previous episodes HERE Show Notes: Build Your Labor Rate From The Ground Up Part 1 [THA 276]: https://remarkableresults.biz/remarkable-results-radio-podcast/a276/ Where the Money Goes – The $100 Lesson [THA 210]: https://remarkableresults.biz/remarkable-results-radio-podcast/a210/ Labor rates should not be set based on competitors (00:02:10) The importance of setting labor rates based on the shop's own expenses and profitability, rather than comparing them to competitors. Educating staff about where the money goes in the business (00:03:18) The need to teach employees about the various expenses and costs involved in running a shop, to help them understand the labor rates and the owner's income. Fear and mindset issues affecting labor rates and success (00:05:02) The fear and mindset issues that can affect labor rates and the overall success of a shop, and the importance of addressing these issues before setting labor rates. The importance of financials and owner thinking (00:07:46) Discussion on the prevalence of shop owners not having up-to-date financial statements and the need for owners to transition from technician thinking to owner thinking. Raising the Labor Rate (00:15:40) Discussion on the importance of raising labor rates and providing value to clients. Labor Rate and Value (00:17:19) Exploration of flipping the conversation from price to value and the curse of knowledge. Labor as Time vs Value (00:18:05) Insights on how labor is often tied to time, but should be based on value and the skills of technicians. Setting a Higher Standard (00:23:11) Discussion about the importance of qualifying customers and setting a higher standard for the shop's services. Firing Customers for Excellence (00:24:03) Exploration of the concept of firing customers who compromise the shop's level of excellence and professionalism. Running the Business Like a Business (00:25:58) Importance of charging correctly, controlling the schedule, and making every...

Matt Fanslow is with Chad Austin, the owner of Austin Automotive in Canon City, Colorado. They discuss Chad's background as a mechanic and the challenges and successes of running a shop. They also discuss the importance of having the right tools for the job, the challenges of working on electronic modules, and the benefits of using digital tools in automotive repair. They touch on air conditioning systems, diagnostic techniques, and the future of AC system repairs in electric vehicles. Overall, they provide valuable insights into the automotive repair industry.Also:Types of vehicles worked on at Austin AutomotiveWeather conditions in Canon City, ColoradoChallenges of programming and dealing with different vehicle modulesFrustration with the lack of access to software and tools for electronic module repairImportance of having the right tools in the shopThanks to our Partner, NAPA Autotech napaautotech.com Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shopsCreating a logo is a difficult process and you often end up with a logo that you like, but don't love. Don Stardy tells his story about the birth of his new logo.How To Get In TouchGroup - Auto Repair Marketing MastermindWebsite - shopmarketingpros.com Facebook - facebook.com/shopmarketingpros Get the Book - shopmarketingpros.com/bookInstagram - @shopmarketingpros Questions/Ideas - podcast@shopmarketingpros.com Aftermarket Radio Network

Jock Brocas, Author, Publisher, Researcher and Evidential Medium discusses the topic of grief and its impact on individuals and society. Jock shares his personal experience with grief and emphasizes the importance of integrating it into our lives rather than trying to recover from it. He explains there is a societal fear and discomfort surrounding grief and how it affects our ability to support those who are grieving. Jock offers insights on empathy versus sympathy and encourages engaging with those who are grieving. He also discusses the transformative power of grief and the importance of leaders in the automotive industry supporting their team members who may be grieving. Jock shares his simple model for coping with grief and emphasizes the power of choice. It's our hope that this conversation will inspire you to approach grief with empathy, understanding, and acceptance. Jock Brocas, Author, Publisher, Researcher and Evidential Medium. jockbrocas.com Show Notes Watch Full Video Grief as a Journey (00:04:03) Jock talks about the different aspects of grief and how it affects various areas of life, including work and relationships. Grief as Integration (00:05:52) Jock explains that grief is not something to recover from, but rather something to integrate into our lives as a natural aspect of life. Engaging with Grief (00:06:07) Jock discusses the importance of engaging with those who have experienced loss, asking them to share stories and memories of their loved ones instead of offering empty platitudes. Fear and societal expectations surrounding grief (00:08:40) How fear and societal expectations contribute to the discomfort and avoidance of discussing grief. The need to include and support those who are grieving (00:11:11) The importance of including and supporting individuals who are grieving, rather than disconnecting from them out of fear. Finding Purpose in Grief (00:18:09) Exploration of how grief can become a transformative experience, leading to the discovery of purpose and a desire to serve others. Traumatic Grief and its Impact (00:23:03) Explanation of different forms of grief, including traumatic grief, and how it can be a result of experiencing a shocking or inexplicable loss. The Traumatic Grief Experience (00:25:28) Discussion on the personal experience of traumatic grief and the long-term effects it can have. The Impact of Grief on Leadership (00:26:21) Exploring how leaders in the automotive industry who are grieving can make wrong decisions and negatively affect the company and its employees. Tips for Coping with Grief (00:29:28) Advice on expressing grief, keeping the relationship with the loved one alive, and making the choice to continue living and transforming one's life. Beliefs and living in the present (00:34:23) Exploration of the importance of allowing beliefs to change and living in the present moment. Cultivating personal growth (00:34:41) Metaphorical explanation of how Jock sees himself as a gardener, planting seeds of personal growth and leaving it up to individuals to cultivate their own growth. Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private facebook group go here:https://www.facebook.com/groups/autorepairmarketingmastermindIn this episode of "The Weekly Blitz," Coach Chris Cotton discusses the transition from being involved in the day-to-day operations of an auto repair shop to becoming a coach and mentor for employees. They emphasize the importance of having a well-established framework of processes and procedures, investing in employee development, and creating a positive work culture. By focusing on coaching and accountability, shop owners can ensure sustainable business growth and leave a legacy of excellence. The episode concludes with a reminder to continue seeking knowledge and improvement. The transition to coaching employees [00:02:09] Exploring the significance of transitioning from a hands-on owner to a coach, focusing on building a legacy, employee development, and accountability.Enhancing the business culture [00:04:31] Reinforcing a culture of continuous learning and growth by celebrating achievements and fostering a positive and supportive environment.Sustainable business growth [00:05:39] Building a self-sustaining model through coaching and accountability, ensuring consistency in the present and laying the foundation for future expansion and growth.Connect with Chris:chris@autofixsos.com940.400.1008www.autoshopcoaching.comFacebook: https://www.facebook.com/AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae#autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz

'Car Coach' Lauren Fix discusses the topic of synthetic fuel, explaining Porsche's investment in e-fuel as an alternative to electric conversion. Lauren shares her thoughts on EVs and the government's role in mandating their use. She believes in the freedom of choice when it comes to the type of vehicle one wants to drive, be it electric, hybrid, diesel, or gas. Lauren Fix, Car Coach Reports,  Total Car Score Podcast, is an automotive expert and analyst based in Buffalo, NY. She has written three books on automobiles. She has appeared on CNN, Fox News, Newsmax TV, CNBC, and USA Radio's Daybreak USA show. Lauren's previous episodes HERE Show Notes: Watch Full Video Fuel for the Future (00:03:39) Discussion on the development of synthetic fuel by Porsche and its potential impact on the automotive industry. OEMs and Synthetic Fuel (00:08:27) Exploration of the interest and excitement among major automakers like GM, and Ford in the potential of synthetic fuel as an alternative to traditional gasoline. Electric Vehicle Range Limitations (00:09:55) Discussion on the limited range of electric vehicles and its impact on certain professions like landscaping and plumbing. Electric Vehicle Mandates and State Opposition (00:11:25) Exploration of the opposition to electric vehicle mandates, particularly in states outside of California, and the potential blockage of such mandates by Congress. Financial Implications for Car Manufacturers (00:15:04) Insights into the financial challenges faced by car manufacturers in complying with electric vehicle mandates and the potential fines for non-compliance. The transition to electric vehicles (00:16:51) Discussion on the transition from traditional vehicles to electric vehicles and the possibility of putting an ICE engine in an EV platform. Politics and government influence on the automotive industry (00:18:10) Exploration of the political factors influencing the push for windmills, solar panels, and electric cars, and the impact on the availability and affordability of alternative fuels. The impact of UAW strike on car production (00:22:36) Concerns about the potential UAW strike and its potential impact on car production, leading to a shortage of vehicles and affecting the used car market. Challenges with EPA's automobile emissions guidelines (00:27:02) Critique of the EPA's automobile emissions guidelines and the concerns about mandating electric cars. Slow growth of electric cars in the US (00:30:09) Exploration of the low adoption rate of electric cars in the US and the potential for slow growth in the market. Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Dan Taylor discusses various aspects of running a successful automotive repair business. He emphasizes the importance of having a roadmap to success, repackaging information to resonate with different people, utilizing reliable shop management systems, client and employee retention, effective marketing strategies, well-defined processes and procedures, and artificial intelligence in the industry. The episode concludes with a discussion on the importance of making money in the automotive repair industry and the need for a paradigm shift towards maintenance and customer service. Dan Taylor, Senior Business Advisor, Transformers Institute. Dan's previous episodes HERE Show Notes Watch Full Video Episode Retention: Keeping Top Employees [THA 327] Is Your Company Culture Holding You Back? [RR 864] The roadmap to success (00:01:17) Discussion on the importance of having a roadmap to success, both personally and for your team. Repackaging and giving things in a different light (00:02:22) Exploration of how repackaging messages can resonate differently with people and lead to success. Major components for success (00:03:16) Introduction of seven major components that can guarantee success if followed, along with the need to reassess and upgrade strategies. Retention and Point of Sale Systems (00:10:04) Discussion on the challenges of retaining customers and the limitations of point of sale systems. Marketing and Client Retention (00:11:01) Importance of marketing efforts for client retention and the impact on business growth. Team Retention and Processes (00:14:44) The significance of team retention, the need for processes and procedures, and the constant improvement of organizational systems. The importance of presenting all information to clients (00:19:57) Explains how some shops present all the necessary repairs to clients and allow them to decide what to prioritize. Challenges in service maintenance and inspections (00:20:56) Discusses the challenge of inspecting and recommending services that have already been done or are not needed. Utilizing data and technology to improve operations (00:22:05) Highlights the importance of integrating data and technology to streamline operations, improve customer service, and gain trust and credibility. Sales and Relationship Building (00:29:45) The importance of sales and building relationships with clients in the automotive industry, and the need to educate clients about the value of maintenance. Operations and Productive Technicians (00:36:37) The need for productive technicians and efficient operations in order to maximize profitability and provide quality assurance to customers. The forgotten child (00:39:54) Discussion about the importance of the admin role in a shop, including timely financials and prompt paperwork. Monitoring KPIs (00:40:35) Exploration of key performance indicators (KPIs) such as opportunities, closed rate, and client retention.

This week, dive into proactive tax management. Whether you're wrapping up extended returns from 2022 or gearing up for the next tax year, now's the time to strategize. Hunt unpacks essential insights:• Tax Extensions: Can they shield you from audits?• Working with Accountants: Understand reasonable expectations and collaborate effectively to plan your taxes for the coming year.• DIY Tax Forecasting: Tools to craft a ballpark tax estimate for next year, plus ways to refine those figures.• Estimated Tax Payments: Not mandatory, but Hunt reveals why they're a wise move.• Tax Myths Demystified: Learn the facts to minimize tax liabilities and debunk some fairly common misconceptions.Thanks to our partners, NAPA TRACS and PromotiveDid you know that NAPA TRACS has onsite training plus six days a week support?It all starts when a local representative meets with you to learn about your business and how you run it. After all, it's your shop, so it's your choice.Let us prove to you that Tracs is the single best shop management system in the business. Find NAPA TRACS on the Web at NAPATRACS.comIt's time to hire a superstar for your business; what a grind you have in front of you. Great news, you don't have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: www.paarmelis.comEmail Hunt: podcast@paarmelis.comGet a copy of my Book: Download HereAftermarket Radio Network

Our panel discusses the topic of language and terminology changes in the automotive aftermarket service industry. It's important to use clear and professional language with employees and customers, as well as the significance of honesty and trust in communication. They also touch on the distinction between "technician" and "mechanic" and the need for ongoing training and teamwork. We hope that our discussion will inspire you to reflect on your own communication practices and make necessary improvements. Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Autoflow. Chris's previous episodes HERE Shawn Gilfillan, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Shawn's previous episodes HERE Jon Kloosterman, Director of Operations, WestSide Service, Zeeland, MI. Jon's previous episodes HERE Show Notes: Watch Full Video Industry Terminology: It's Time to Change it. Can You Get Behind This? [RR 571] The mindset shift (00:02:07) Discussion on the importance of mindset in implementing changes and improvements in the automotive business. Rock star or not? (00:03:38) Exploration of the language used to describe employees, specifically the term "rock star" and its potential negative connotations. Customers or clients? (00:06:06) The significance of referring to customers as clients and the impact it has on the professionalism and relationship-building within the business. The value of language in communication (00:07:54) Discussion on the importance of language in communication with clients and staff, and the use of terms like service writer, service advisor, and service consultant. The shift from mechanic to technician (00:11:08) Exploration of the evolving role of automotive professionals from mechanics to technicians due to advancements in technology and the need for specialized skills. Developing teamwork and efficiency (00:16:09) The benefits of pairing young technicians with experienced ones to boost efficiency and create a sense of teamwork in the shop. Using inclusive language and emphasizing teamwork (00:17:16) They talk about the importance of using inclusive language like "team members" instead of "employees" and how it fosters a sense of unity and common goals. Being mindful of communication and emotions (00:19:47) The conversation shifts to the significance of being aware of one's emotions and communication style, especially when dealing with employees, and the impact it has on team dynamics and employee retention. The importance of language and communication (00:23:28) Discussion about the need for patience and grace with young employees, the importance of using positive language with customers, and the impact of words on customer experience. Empathy towards customers...

Matt Fonslow, Pedro de la Torre, and Justin Morgan discuss the challenges and frustrations of working in the automotive industry. They talk about the difficulties of diagnosing and fixing cars, the pressure to perform, and the industry's changing landscape with new technologies and complex vehicles. They also touch on the importance of staying positive, time management, training, and skill development, dealing with module failures, and the impact of mental health on their work. The conversation revolves around the struggles and frustrations of working in the automotive industry and the need for support and collaboration within the industry.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Some years back I took part in a boot camp for businessmen where they physically and mentally beat us down. My big takeaway was to “stop stopping”. It doesn't matter if we're talking about marketing, coaching, growing a business, learning, dieting, working out, or whatever. We all need to stop stopping.Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shopsShow Notes with TimestampsStop Stopping (00:00:01) Brian introduces the topic of "stop stopping" in business growth and shares personal experiences from a boot camp for executives.The Roller Coaster of Marketing (00:02:04) The challenges of marketing for a local agency and the negative impact of starting and stopping marketing efforts.The Importance of Consistency (00:03:44) The need to stop stopping in various aspects of business, including marketing, inspections, and tracking KPIs.Stop Stopping (00:08:56) Brian discusses his struggle with weight loss and the importance of not stopping in order to achieve better results.Keep Going (00:09:48) The need to continue taking action in business and not stopping in order to achieve growth and success.Scaling Back (00:10:40) Brian suggests various strategies for handling an overwhelming amount of business, such as raising prices, expanding the shop, or opening a second shop.How To Get In TouchGroup - Auto Repair Marketing MastermindWebsite - shopmarketingpros.com Facebook - facebook.com/shopmarketingpros Get the Book - shopmarketingpros.com/bookInstagram - @shopmarketingpros Questions/Ideas - podcast@shopmarketingpros.com Aftermarket Radio Network

Dr. David Weiman discusses the emotional attachment people have to their cars and how the repair industry can empathize with customers during the process of saying goodbye to a beloved vehicle. This case study was prompted by Dr. David's own experience with saying goodbye to his car unexpectedly. He discusses the parallel between the automotive industry and the medical field in terms of diagnosis and repair, and the importance of trust and the role of service professionals in providing certainty and safety to customers. Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. Listen to David's previous episodes HERE Show Notes Watch Full Video Episode The emotional attachment to cars (00:01:09) The emotional attachment people have to their cars and the importance of empathy in dealing with the loss of a favorite vehicle. The connection between memory and cars (00:02:04) How memory is connected to cars and how the brain creates memories through touch and experience. The parallel between the automotive and medical industries (00:07:20) The parallel between the automotive industry and the medical field in terms of diagnosis, repair, and the interaction between professionals and customers. The psychology of decision making (00:08:25) Explains the importance of presenting options to customers in a way that they can understand and make a decision. Using visuals to aid understanding (00:10:10) Discusses the use of photographs and videos to help customers understand technical explanations and repairs. The dilemma of repairing an old car (00:13:01) Explores the decision-making process when faced with costly repairs on an old car with corrosion issues. The decision-making process (00:16:36) The three decisions customers have to make regarding their car: what to do with the old car, how to get around without a car, and finding a reliable used car. The importance of trust in service industries (00:17:41) The value of trust in service industries, and how it extends beyond the core service to ancillary areas like advice on purchasing a new car. Creating a deeper connection with customers (00:20:02) The impact of sharing personal experiences with customers, creating a stronger bond and deeper connection with them. Finding a gem of a car (00:26:27) Dr. David describes the serendipitous discovery of a well-maintained 2011 Lexus with low mileage and impeccable condition. The training of service advisors (00:33:40) Discussion about the training provided to service advisors in the automotive industry, focusing on helping them deal with customer emotions and uncertainties. The psychology of the automotive service counter (00:33:40) Suggestion to have courses or workshops on the psychology of the automotive service counter, highlighting the need for understanding and empathizing with customers. Similar situations faced by customers (00:34:38) Acknowledgment of the many customers who come into shops with similar situations, emphasizing the importance of learning from Dr. Dave Weiman's story. Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook group go here:https://www.facebook.com/groups/autorepairmarketingmastermindCoach Chris Cotton from Auto Fix Auto Shop Coaching introduces "The Weekly Blitz," a podcast focused on enhancing auto repair business knowledge and providing practical strategies for success. Coach Chris emphasizes the significance of apprenticeships in the auto repair industry, expressing frustration with shop owners complaining about the technician shortage without implementing apprenticeship programs. The benefits of apprenticeships are discussed, including bridging the skills gap, ensuring a sustained talent pipeline, reducing turnover, and providing cost-effective training. Coach Chris advises establishing a successful apprenticeship program, such as having a structured curriculum and pairing apprentices with experienced mentors. The episode concludes with a call to action for shop owners to invest in apprenticeships and support the industry's growth.Apprenticeships [00:01:10] Importance of apprenticeship programs for auto repair shop owners and the need for a sustained pipeline of talent.Bridging the Skills Gap [00:02:19] The need for technicians to possess new skills due to advancements in technology and the role of apprenticeships in acquiring these skills.Key Elements of a Successful Apprenticeship Program [00:04:38] Structured curriculum, mentoring, regular evaluation, and incorporation of soft skills in apprenticeship programs.Connect with Chris:chris@autofixsos.com940.400.1008www.autoshopcoaching.comFacebook: https://www.facebook.com/AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae#autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz

Ryan Baxter, the owner of Modern Auto Service in Fruitland, Idaho, shares his approach to training, including setting aside dedicated time every week and bringing in trainers for technical and personal development. Ryan emphasizes the positive impact training has had on his business and the value of continuous learning. Ryan Baxter, Modern Auto Service, Fruitland, ID. Show Notes: Watch Full Video Implementing Employee Training (00:04:13) Ryan Baxter discusses the importance of employee training and how he created dedicated time for it in his shop. The Size of the Shop and Training Room (00:06:31) Ryan Baxter provides details about the size of his shop and the training room, including plans for remodeling and improving the training space. Content and Format of Training Sessions (00:07:20) Ryan Baxter explains the different aspects of their training sessions, including sharing core values, discussing shop activities, and bringing in external trainers. Employee Training and Development (00:08:44) Discussion on the importance of coaching and accountability in employee training and development. Implementing Coaching (00:09:13) Ryan's experience with hiring a coach and the impact it had on his business. Retention and Benefits (00:10:15) The focus on employee retention and the importance of providing benefits, such as time off and a comfortable work environment. Ryan's approach to training and embracing technology (00:16:23) Ryan discusses how his shop embraces new technology and how it benefits their work. Implementing training and creating a career path (00:16:51) Ryan and Carm discuss the importance of training and creating a career path for entry-level employees. Switching to a four-day work week (00:19:13) Ryan explains why his shop switched to a four-day work week and the benefits it has brought to their employees and customers. The commitment to customer experience (00:24:09) Ryan Baxter discusses how his shop focuses on providing a good experience for customers, including a female-friendly waiting room and attention to small details. Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee:

Aaron Weber, a shop owner from D & E Auto Repair in Chico, California, discusses his experience during the devastating Paradise Campfire in November 2018. Aaron shares how he and his family lost everything in the fire and had to start from scratch. He is transparent about the challenges they faced, including dealing with insurance, finding temporary housing, and seeking assistance. Despite the difficulties, Aaron emphasizes the importance of compassion and empathy, and how this experience has made him a better leader. Aaron Weber, D & E Auto Repair, Chico, CA Show Notes Watch Full Video Episode The fire hits Paradise (00:00:59) Aaron discusses the devastating Paradise Camp Fire in November 2018, one of the most destructive fires in California history. Starting from scratch (00:01:10) Aaron talks about how he and his family had to start over with nothing after losing everything in the fire. Evacuating and escaping the fire (00:03:07) Aaron describes the chaotic evacuation process and the harrowing experience of driving through the fire to escape. The evacuation and traffic (00:07:22) Aaron describes the time frame of leaving work, getting home, and being stuck in traffic while evacuating from Paradise to Chico. Watching the news and waiting (00:07:56) Aaron and his family watch the news at his sister's apartment, observing the live coverage of the fire and the challenges faced by those evacuating. Finding out the house is gone (00:11:12) Aaron sees a video on Facebook showing his property after the fire, confirming that his house is completely destroyed. The struggle to find assistance (00:15:13) Aaron discusses the challenges of getting assistance after the fire, including waiting in line and people taking advantage of the system. The need for help and support (00:17:10) Aaron talks about the help he received from his sister, a GoFundMe campaign, and the support of the community. The importance of love and compassion (00:19:21) Aaron reflects on the lessons he learned from the experience, including the importance of love, compassion, and empathy in leadership and life. The challenges of starting a new business (00:22:57) Aaron talks about his experience in buying an auto repair shop six months after the fire and the unexpected difficulties he faced in getting it up and running. Lessons learned from the fire (00:26:46) Aaron reflects on the lessons he learned from surviving the fire, including the importance of being vigilant and aware of one's surroundings, as well as the continuous learning and growth that comes with running a business. The ups and downs of business (00:28:24) Discussion about the challenges and fluctuations in running a business, including learning new technology and maintaining high performance. The power of attitude (00:29:13) Exploration of the importance of perception and attitude in overcoming challenges and achieving success. Starting over and seizing opportunities (00:30:04) Lessons learned from starting from scratch after losing everything in a fire, emphasizing the value of seizing opportunities and never being too old to start over. Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023,

This week on Business by the Numbers, Hunt discusses the challenges in a multi-service auto repair business, focusing on misconceptions about profitability. He analyzes a Trucking Business and the power of accounting such as: Understanding direct, labor, and overhead costs. The role of accounting tools in revealing true financial insights and evaluating hidden and opportunity costs. The pivotal decision to shut down an unprofitable transport sector leading to growth inthe primary business. An accountant's role in providing clarity and empowering business owners to makeinformed choices.Thanks to our partners, NAPA TRACS and PromotiveDid you know that NAPA TRACS has onsite training plus six days a week support?It all starts when a local representative meets with you to learn about your business and how you run it. After all, it's your shop, so it's your choice.Let us prove to you that Tracs is the single best shop management system in the business. Find NAPA TRACS on the Web at NAPATRACS.comIt's time to hire a superstar for your business; what a grind you have in front of you. Great news, you don't have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: www.paarmelis.comEmail Hunt: podcast@paarmelis.comGet a copy of my Book: Download HereAftermarket Radio Network

Carm Capriotto hosts a panel discussion on family businesses, specifically focusing on the challenges faced by sons of bosses (SOBs). Andrew Marcotte and Anthony Campanella share their experiences of working in their family businesses and the unique dynamics that come with it. They discuss the perception of nepotism and the importance of earning respect and value in their own right. They also discuss leadership development, work-life balance, communication, and succession planning in family businesses. Andrew Marcotte, American Pride Automotive, 5 locations, Virginia. Andrew's previous episodes HERE Anthony Campanella, Paul Campanella's Auto and Tire Center, 5 locations, Delaware and Pennsylvania Show Notes: Watch Video Episode  The challenges of being in a family business (00:01:04) Discussion on the unique dynamics and challenges of working in a family business, including the pressure to succeed and the need to earn one's position. Nepotism in family businesses (00:02:19) Exploration of the negative connotations and perceptions associated with nepotism in family businesses, and the importance of earning respect and value independently. Learning to be a leader in a family business (00:06:39) Conversation about the innate qualities and acquired skills necessary to become an effective leader. Positive affirmations and leadership development (00:08:16) Discussion on the effectiveness of positive affirmations in leadership development and the importance of focusing on minor wins. Work-life balance in a family business (00:09:22) Exploration of how to draw the line between work and personal life in a family business and the realization of not letting work interfere with personal time. High expectations in a family business (00:14:20) Being expected to handle various issues and tasks in the family business due to their upbringing and the trust built over the years. The importance of communication (00:16:42) The significance of effective communication in their businesses and how it helps in avoiding misunderstandings and aligning perspectives. Transitioning to a visionary role (00:18:00) Andrew talks about his plan to become the visionary for the company and the importance of having a support staff in place for a smooth transition. Complementing each other's strengths (00:20:37) Anthony and Andrew highlight how their different approaches to decision-making, one being data-driven and the other relying on gut feel, complement each other and contribute to the success of their businesses. The importance of transparency and trust in growing a small business (00:24:02) Being transparent and trustworthy in order to grow a small business and change the negative perception of the automotive industry. The value of networking and community involvement in the automotive field (00:24:57) Anthony shares how his father taught him the value of networking and being involved in the community to build a positive reputation in the automotive industry. The impact of peer mentorship and learning from others in the industry (00:27:49) The profound effect of being part of a coaching group like Transformers, where they have been able to...

Matt Fanslow explores the significance of leaving a legacy and acknowledging the contributions of others in our industry. He highlights the expertise of his friend Tommy Oliva in module cloning and programming and emphasizes the importance of giving credit to mentors and references. Matt draws inspiration from the entertainment industry, particularly actor Bill Hader, who credits his colleagues for their contributions. He believes adopting this practice can foster collaboration and improvement in the automotive industry.Show NotesLegacy and Impact (00:01:19) Discussion on the legacy and the importance of leaving a positive impression on others.Crediting Sources (00:02:37) Exploration of the lack of credit given in the automotive industry and the need to acknowledge and reference sources of knowledge.Changing Cultural Practices (00:08:03) Examining the idea of giving credit where credit is due in the industry and the potential benefits it can bring to individuals and the industry as a whole.The Interconnectedness of Knowledge in the Automotive Profession (00:14:16) Discussing the vast amount of knowledge in the automotive field and how it builds upon previous technologies and contributions.The episode is sponsored by NAPA Autotech Training, which offers virtual technical classes to enhance technicians' skills.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

In 2023 content is still king, but it's hard to create content that hasn't already been done by someone else. This keeps a lot of people from creating content. But different people are attracted to different people, and they say the same things in different ways. Maybe you are the person who can get through to someone with your own way of saying something or doing show-and-tell. That's what this episode of the ARM Podcast is all about. Making it your own!Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shopsShow Notes with TimestampsContent Creation and the Fear of Repetition (00:00:10) Brian discusses the common fear of creating content that has already been covered by someone else and emphasizes that in the age of the internet, it is unlikely to find a topic that hasn't been covered.The Success of Alex Hormozi's Book Launch (00:01:12) Brian mentions the successful book launch event of Alex Hormozi, where he had half a million people join the event on YouTube. The speaker highlights that the content discussed in the event has been previously covered by Russell Brunson.The Importance of Making Content Your Own (00:04:23) Brian encourages content creators to make the content their own by adding personal experiences, details, and stories. They emphasize the significance of geographic relevance in the world of auto repair and building trust with the audience.How To Get In TouchGroup - Auto Repair Marketing MastermindWebsite - shopmarketingpros.com Facebook - facebook.com/shopmarketingpros Get the Book - shopmarketingpros.com/bookInstagram - @shopmarketingpros Questions/Ideas - podcast@shopmarketingpros.com Aftermarket Radio NetworkLagniappe (Books, Links, Other Podcasts, etc)Alex Hormozi's Book Launch - https://www.youtube.com/live/k834E6OTGTM?si=Ma7i5V-CIS64gd92

Derek Kaufman, Managing Partner at Schwarz Advisors, discusses the transition to electric vehicles (EVs) and the potential for alternative fuels to coexist with EVs. He explores the recent European Union's mandate to eliminate internal combustion engines by 2035 and the possibility of allowing fuels to keep ICE cars alive. The conversation then shifts to e-fuels, their production process, and the challenges of scaling up renewable electricity for their production. Both Derek and Carm emphasize the importance of finding a balanced approach that considers different solutions to address climate change. Derek Kaufman, Managing Partner, Schwartz Advisors, President of C3 Network. Listen to Derek's previous episodes HERE. Show Notes Watch Full Video Episode The European Union's Mandate and E-Fuels (00:01:19) Discussion about the European Union's mandate to eliminate the sale of internal combustion engines by 2035 and the potential of e-fuels to coexist with electric vehicles. Introduction to E-Fuels (00:02:39) Explanation of what e-fuels are, how they are derived, and their potential to act as a carbon-neutral replacement for gasoline. Challenges and Potential of E-Fuels (00:03:55) Discussion about the complications and costs associated with e-fuels, the need for renewable electricity to produce them, and the efforts to ramp up production through the E-Fuel Alliance. The transition to battery electric vehicles (00:08:50) Discussion on the increasing power demand for battery electric cars by 2050 and the need to transition the power grid to support electric vehicle usage. The potential for alternative fuels (00:10:05) Exploration of the role of low emission or carbon neutral fuels in coexisting with battery electric vehicles, particularly in heavy trucks and industrial equipment. The complementing technologies of batteries and internal combustion engines (00:12:00) Explanation of how batteries and internal combustion engines can work together in different applications, highlighting the importance of both technologies in the future of transportation. The transition to AI in automotive service (00:18:13) Discussion on the potential of AI and machine learning to assist in vehicle service procedures and the importance of having the right talent and training. The importance of human interface in automation (00:20:00) Comparison of two companies' customer service experiences during a power outage, highlighting the value of a personal connection and efficient communication. The future of AI in automotive service (00:22:21) Exploration of the possibility of combining AI solutions with human expertise to enhance customer service and improve efficiency in auto repair shops. Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts:

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private facebook group go here:https://www.facebook.com/groups/autorepairmarketingmastermindIn this episode of "The Weekly Blitz" podcast, Coach Chris Cotton discusses the signs of a weak owner in the auto repair business. He shares personal experiences and highlights behaviors such as avoiding accountability, making cowardly decisions, and lacking maturity. Coach Cotton also explores the signs of a weak character, including terrible decision-making, conflict avoidance, and being a snobby people pleaser. He acknowledges that weakness can be temporary or permanent, influenced by mental health struggles or childhood experiences. Coach Cotton encourages listeners to reevaluate their relationships with weak owners and emphasizes the importance of knowledge and continuous improvement for success in the industry.Weak Owners and their Traits [00:02:15] Discussion on the characteristics and behaviors of weak business owners, including cowardly decisions, selfishness, fear of failure, and lack of maturity.Signs of a Weak Business Owner [00:04:29] Exploration of the signs that indicate a weak business owner, such as lack of self-love, failure to keep promises, competitiveness, lack of empathy, and financial inconsistencies.Concerns with Appearance and Jealousy [00:07:50] Discussion on how weak owners may be overly concerned with appearances and how jealousy can indicate a weak character.Weakness of Character Signs [00:11:05] This topic covers various signs of weakness of character, such as making terrible decisions, being conflict avoidant, and being a snobby people pleaser.Terrible Listening Skills [00:12:12] This topic discusses the importance of being a good listener and how terrible listening skills can be a sign of self-centeredness and weakness of character.Lack of Convictions [00:15:24] This topic explores how never getting angry and always going along with others can signify a lack of convictions and a weak personality.Connect with Chris:chris@autofixsos.com940.400.1008www.autoshopcoaching.comFacebook: https://www.facebook.com/AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0aeThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private facebook group

We've got a fantastic panel of guests, including Jimmy Lee and Kent Bullard from The Institute, and Brian and Kim Walker from Shop Marketing Pros to discuss ASTE, the Automotive Service and Technology Expo in Durham, North Carolina.Kim and Brian Walker, Shop Marketing Pros, Auto Repair Marketing PodcastKent Bullard, COO, The Institute. Listen to Kent's other episodes HERE.Jimmy Lea, The Institute. Listen to Jimmy's previous episodes HEREShow Notes Watch Full Video Episode https://asteshow.com The Go Kart Event (00:05:26) Discussion about sponsoring the Go Kart event at the Automotive Service and Technology Expo (ASTE), and the excitement surrounding it. Prizes and Activities (00:06:38) Details about the prizes and activities at the event, including fastest lap and time, golf simulator, axe throwing, and more. Management Training and Effective Communication (00:10:11) Mention of various management training sessions, including effective communication, hybrid diagnostics, and marketing strategies for different personalities in the industry. Phone Skills Training (00:16:51) Discussion on the importance of having good phone skills before investing in marketing. Handoff from Marketing to Sales (00:17:32) Exploration of the issue of service advisors not properly handling phone calls and potential solutions. Training Programs for Staff (00:21:36) Importance of developing training programs for technicians and service advisors to ensure their growth and retention in the business. The importance of investing in training (00:24:37) Investing in training and taking care of your team is crucial for success in the industry. Networking and building relationships at events (00:26:06) The value of networking and making connections at events like ASTE cannot be underestimated. The significance of sharpening your skills (00:27:12) Attending training events is like sharpening your tools to become a better technician, shop owner, service advisor, or manager.Thanks to our Partner, Technician FindIf you are tired of struggling to find skilled automotive technicians for your independent auto repair shop, say goodbye to the endless search and let Technician Find be your solution. We are a 'Single Stop To Staff Your Shop.' http://www.technicianfind.comConnect with the Podcast:-Join our Insider List:

Nichole Bennecoff discusses the importance of customer experience in the automotive industry. Nicole shares her company's focus on customer experience and introduces Taylor, a client success representative who manages communication between clients and the company. Taylor's responsibilities include monitoring client communication, arranging loaner vehicles, supporting service advisors and providing excellent customer service. Nicole and Carm also touch on setting client expectations, appearance, and the importance of listening to service advisor calls. Nichole Bennecoff, Subie Guys, Traverse City, MI. Nichole's previous episodes HERE Show Notes: Watch Full Video The Breast Cancer Awareness Challenge (00:00:50) Discussion about the annual challenge to raise funds for breast cancer research and the goal of getting 500 shops involved. https://www.brakesforbreasts.com/ The Role of a Client Success Representative (00:06:07) Nicole discusses the importance of customer experience and the implementation of a client success representative role in her business, Taylor. Taylor's responsibilities include monitoring client communication, arranging loaner vehicles, and providing excellent customer service. Finding and training Taylor (00:09:07) Taylor was hired from a call center and has grown in her role to provide consistent and empathetic customer service. Importance of customer retention (00:10:05) The importance of providing a great customer experience to retain clients and build trust for future visits. Setting Expectations for Clients (00:16:47) Discussion on the importance of setting expectations for clients before they come in, including explaining the inspection process and providing information about the first appointment. Client Gift Bag and Follow-Up (00:17:46) The practice of giving new clients a gift bag at their first appointment and sending thank you cards, as well as discussing the inspiration for these ideas. Professionalism and Client Experience (00:18:41) Exploring the concept of professionalism and how it is demonstrated through intentional actions, appearance, and creating a positive client experience. The customer experience and wait times (00:25:08) Discussion about the wait times for appointments and how they fluctuate depending on the week. Branching out to other car makes (00:25:31) Exploring the expansion into servicing cars other than Subarus and teasing upcoming exciting news. Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books...

Murray Voth discusses the importance of teaching and training employees instead of assuming they have common sense or knowledge. He shares personal anecdotes and observations from the automotive industry to highlight the need for employers to nurture a natural curiosity and desire to learn in their employees. He also discusses effective teaching and training methods, the importance of understanding employee strengths and preferences, and the significance of clear expectations and policies during the onboarding process. Murray Voth, RPM Training. Listen to Murray's previous episodes HERE Show Notes Watch Full Video Episode Importance of Onboarding (00:01:13) Discussion on the significance of proper onboarding and the need to teach employees instead of assuming common sense. Difference between Common Sense and Common Knowledge (00:02:21) Explanation of the distinction between common sense and common knowledge, and the need to teach skills that may not be common knowledge. Teaching and Training Employees (00:03:11) Exploration of the practice of hiring "unicorns" (employees who seem to have innate knowledge) versus hiring good people and teaching them the necessary skills. The importance of teaching and training employees (00:09:01) Discussion on the assumption that employees can improve with proper training and knowledge. Assessing and affirming the fit of new employees (00:09:46) Exploring the need for shop owners to teach and assess new employees to ensure they understand the rules and principles. The effectiveness of visual sharing in coaching (00:13:08) The benefits of using screen sharing during coaching sessions to enhance learning and understanding. The Importance of Teaching and Training (00:17:13) Discussion on the significance of teaching and training employees, using personal experiences and examples. The importance of employment contracts and probationary periods (00:26:44) Explains the need for written acknowledgment of probationary periods to avoid legal issues. Onboarding process and company introduction (00:28:25) Discusses the steps involved in onboarding, including company introductions, purpose, and core values. Creating positional agreements and holding employees accountable (00:29:24) Explains the concept of positional agreements and how they help in setting expectations and holding employees accountable. The importance of employee buy-in (00:35:59) Explains how getting employees to buy into policies and procedures leads to better compliance and teamwork. Using peer pressure in a positive way (00:37:35) Discusses using peer pressure to enforce policies and get employees to understand the impact of their actions on their teammates. The need for structure and rules (00:40:56) Highlights the importance of structure, rules, and societal norms in creating a calm and peaceful environment, both in business and personal life. The best way to look after a vehicle and a client (00:43:49) Discussion on the best practices for maintaining a car and meeting client expectations in car service and repair. The importance of understanding gross profit and running a business (00:44:41) Exploration of the significance of understanding gross profit and having a clear business model for running a successful business....

The comprehensive Automotive Industry Benchmark Report is now live! Want the full details? Dive in at www.paarmelis.com.• Decoding Top Shops: How did we determine the crème de la crème of automotive shops? Today, Hunt sheds light on the meticulous methodology behind it. Is it about the sales charts, workforce strength, or the footprint in community welfare? Learn which set of metrics defined success.• The Stark Contrast: Hunt explores the big differences between the top-performing shops and the ones that aren't performing as well. Learn the reasons behind these disparities and get ready to be surprised by the findings!• Metrics that Matter: Technician productivity. Compensation structures. Overall efficiency. How do these parameters influence the success trajectory of a shop? Delve deep into the data-driven insights and conjectures drawn from the numbers.Thanks to our partners, NAPA TRACS and PromotiveVisit NAPATRACS.com and GoPromotive.comPaar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: www.paarmelis.comEmail Hunt: podcast@paarmelis.comGet a copy of my Book: Download HereAftermarket Radio Network

"The art of asking the right questions: this approach, inspired by the Socratic method, helps uncover valuable insights and ensures a thorough understanding of situations. Authenticity is key in every interaction." Carm Capriotto introduces a panel to discuss the importance of listening to service advisor calls. Rena Rennebohm and Clint White are service advisor coaches, while Collin Ashin and Tyler Nichols are their clients. They discuss the benefits of reviewing recorded calls, such as identifying areas for improvement, enhancing problem-solving skills, creating a safe environment for feedback, the value of coaching, and the need for continuous improvement. Remember, the journey to self-improvement begins with a single step. Rena Rennebohm, CEO Empowered Advisor. Listen to Rena's previous episodes HERE. Collin Ashin, European Auto Garage, Knoxville, TN Clint White, Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. Clint's previous episodes HERE Tyler Nichols, X-tra Mile Auto Care, Stillwater, OK Show Notes: Watch Video Episode  Listening to service advisor calls (00:00:28) Discussion on the impact of listening to service advisor calls and how it improves their performance. Coaching style and empowerment (00:03:56) Exploration of the coaching style that focuses on empowerment and positive experiences for service advisors. Enhanced problem solving (00:09:20) Discussion on the benefits of reviewing recorded calls for service advisors to improve their ability to respond effectively and professionally. Drawing attention to extended silences and lazy language (00:10:25) Conversation about the importance of avoiding extended silences while speaking and the impact it has on customer confidence. Trust building and providing lessons before listening to calls (00:14:27) Explanation of the approach to establish trust and provide education and tools before giving critique on recorded calls. The Importance of Coaching and Training (00:16:41) Discussion on the value of coaching and training in various industries, using examples like Tiger Woods and football players. Working with Top Advisors (00:17:37) Exploring the concept of working with top advisors and keeping them at the top of their game. Using Scripts as a Guide (00:18:51) The benefits and challenges of using scripts in client interactions, emphasizing the need for authenticity and personalization. Improving Call Structure and Clarity (00:24:32) Discussion on the importance of having a structured call and how it helps in assessing improvement. Seeking Feedback from Spouse (00:25:15) Sharing phone calls with a spouse to get their input on how the calls sound and if they seem forced. Building the Clock Analogy (00:32:56) Explains the analogy of building a clock to illustrate the importance of not overcomplicating things in the automotive industry. Realizing You're Still a Good Advisor...

Matt Fanslow and Andrew Gonyou discuss ADAS (Advanced Driver Assistance Systems) and the process of calibrating them in vehicles. They cover different types of ADAS systems, calibration methods, the equipment needed and the importance of having accurate information and documentation for ADAS calibrations. They also touch on the risks and considerations of using aftermarket tools. Remember, the key to success in ADAS calibrations lies in education, documentation, and adherence to procedures. Stay informed and stay ahead of the curve.The different types of ADAS systems (00:01:38) Explanation of various ADAS systems such as adaptive cruise control, parking aid, blind spot monitoring, and front cross traffic.Static and dynamic calibrations (00:03:42) Explanation of the two types of calibrations used for ADAS systems: static and dynamicThe need for calibration after wheel alignment (00:08:22) Discussion on the use of Hunter Net to determine if a car needs calibration after a wheel alignment.Informing customers about calibration costs (00:09:29) Explaining the importance of informing customers about the additional cost of calibration after a wheel alignment.Finding a suitable space for calibrations (00:13:04) Recommendations for having a dedicated space with enough room and suitable lighting for ADAS calibrations.Preference for OE or Aftermarket (00:19:20) Exploration of the pros and cons of using OE or aftermarket calibration systems and the potential risks involved.The Aftermarket Tools and Factory Procedures (00:25:10) Discussion on the use of aftermarket tools in ADAS calibrations and the potential risks involved.Comparing Aftermarket and Factory Procedures (00:26:34) Exploration of the similarities and differences between aftermarket and factory calibration procedures.The importance of documentation (00:33:36) Discussion on the significance of documenting the calibration process and having a copy of the report for both the customer and the collision shop.Issues with aftermarket glass (00:37:08) Exploration of the challenges faced when calibrating ADAS systems with aftermarket glass and the need for OE glass to ensure successful calibrations.Resources for ADAS calibrations (00:40:16) Mention of the MAXISYSADAS.COM website as a resource for determining calibration requirements and the use of ADAS Think, a system that helps identify necessary calibrations based on collision shop estimates.The importance of ADAS calibrations (00:42:17) Discussion on the financial benefits and risk mitigation for collision shops and the need for due diligence in calibrating ADAS systems.Resources for ADAS calibration training (00:44:47) Recommendations for online training, Facebook groups, and tool manufacturers' videos as valuable resources for learning about ADAS calibration.The future of ADAS calibrations (00:46:59) Considerations for a dedicated space, the shift from static to dynamic calibrations, and the potential impact of increasing competition on profitability.Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HERE

Talking PointsWhy Pet Peeves? They're annoying. We don't typically go negative, but sometimes there's a time for it. We see them everywhere (busy billboards) - driving down the road, scrolling social, visiting websites…What turns you off when looking for a product/service? Email us. Post in our group! Think about the customer journey - from their search for you all the way to after the purchaseWhen a phone # is not clickable on a websiteSeeing the same social media post on multiple profilesNo way to conveniently contact the companyMarketing that doesn't match the experienceVoice mail that's full FB Ads for a shop in another part of the countryBrand ConfusionNot responding to a phone message or form fillLack of CTAMy Team's Marketing Mistakes ObservationsMarketing that lacks cohesive messaging. Every medium is independent.Going straight for the saleForgetting to promote your servicesMarketing without learningHiring local or the cheapestHaving no planNot sharing who you are (literally and figuratively)Not knowing your audienceFailing to go organic marketingBelieving Google Ads will save youStopping! I'm busy, so let me stop my marketing…. Creates panic in the long run.Not representing the entire team/shopLacking understanding in the value of a great website/landing pageTerrible phone skillsHow To Get In TouchGroup - Auto Repair Marketing MastermindWebsite - shopmarketingpros.com Facebook - facebook.com/shopmarketingpros Get the Book - shopmarketingpros.com/bookInstagram - @shopmarketingpros Questions/Ideas - podcast@shopmarketingpros.com Aftermarket Radio Network

Our panel discusses the benefits of "Today's Class" software, a key training tool for technicians and service advisors in the automotive industry. David Boyes, President of "Today's Class" explains that Today's Class uses adaptive learning technology to make training sessions accessible and tailored to the strengths and weaknesses of each team member. The episode highlights the importance of continuous training and its impact on team building and knowledge retention in the industry. David Boyes, President of ‘Today's Class"  An online learning organization that has been supporting the automotive industry for more than 20 years. Rich Young, Charlie & Rays, Essex, MD Weston and Tenise Chapman, Black Hills Tire, Rapid City, SD Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt's previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z Show Notes The concept of training resume (00:01:00) Discussion on the importance of recording training attendance and assessments for technicians and shop owners. Leveraging technology for adaptive learning (00:03:42) Explanation of how adaptive learning technology is used to deliver training sessions that adjust to the strengths and weaknesses of the team. Impact of daily learning sessions and quizzes (00:06:11) Testimonials about how the daily learning sessions and quizzes have improved communication and knowledge retention among technicians. Training and Team Building (00:08:11) Discussion on the importance of training and how it leads to team building and improved knowledge levels in the shop. Motivation and Engagement (00:09:38) Exploration of how the use of technology and gamification techniques can motivate technicians and service advisors to engage in training. Adaptive Learning Engine (00:12:24) Explanation of the adaptive engine used in the training platform, which assesses individual knowledge levels and focuses on areas of weakness for personalized learning. The importance of training and knowledge reinforcement (00:16:07) Discussion on the training system that includes content, tasks, and observations, and how it helps reinforce knowledge over time. Using Today's Class for technician training (00:16:44) Examples of technicians at different levels using Today's Class for training, with a focus on electrical repairs. Benefits and challenges of implementing Today's Class (00:18:04) Discussion on the reactions and experiences of employees when implementing Today's Class in an automotive shop. The importance of grooming and teaching youth in the industry (00:24:23) Discussion on the need to bring in and develop young talent in the automotive industry. The need for effective systems to train and progress technicians (00:24:38) Exploration of the lack of good systems to take technicians from a low level to mastery, and the importance of continuous improvement. The challenge of retention rate in traditional training methods (00:26:13) Discussion on the low retention rate in conventional training methods and the potential of using technology to reinforce learning and improve retention....

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private facebook group go here:https://www.facebook.com/groups/autorepairmarketingmastermindIn this podcast episode titled "The Weekly Blitz," Coach Chris Cotton discusses the importance of Key Performance Indicators (KPIs) in running a successful auto repair business. He emphasizes the importance of tracking the average estimate as a crucial KPI impacting labor hours per repair order and overall productivity. Coach Chris shares his personal experience of realizing the value of tracking the average estimate in his own shop, leading to improved services and increased sales. The importance of average estimate [00:02:24] Explains why average estimate is a crucial KPI and how it impacts labor hours per repair order and productivity.Tracking average estimate and unsold work [00:04:34] Discusses the importance of tracking average estimate and how it helped identify unsold work worth millions of dollars.Average repair order goals and closing ratio [00:07:54] Explains how to determine average repair order goals based on labor rate and the importance of closing ratio in achieving those goals.The Power of Knowledge and Collaboration [00:11:07] Importance of understanding numbers and collaboration for success in auto repair business.Continued Support and Actionable Insights [00:11:59] Commitment to being a resource, encouraging subscription, sharing, and leaving reviews for the podcast.Message of Continuous Improvement [00:12:47] Encouragement to keep learning, growing, and striving for success in the auto repair industry.Mentions with timestamps:1. Shop Marketing Pros - Top tier marketing for top tier shops - Website: [shopmarketingpros.com](https://shopmarketingpros.com/) - Timestamp: 00:00:063. Profit Gateway - Tool used to track KPIs - Timestamp: 00:02:244. Average Repair Order Goal - Mentioned as an important metric - Timestamp: 00:03:355. Closing Ratio - Mentioned as an important metric - Timestamp: 00:06:52Connect with Chris:chris@autofixsos.com940.400.1008www.autoshopcoaching.comFacebook: https://www.facebook.com/AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae#autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next...

Ever wondered what makes a leader truly great? Joe Marconi discusses the value of being approachable. Connecting with your employees on a personal level, asking about their life outside work, genuinely caring – it all contributes to a positive work environment. Remember, leadership is a constant learning process. Let's nurture empathy, be open to self-reflection and keep the balance between old school values and new school flexibility. Joe Marconi, Executive Council Member, Elite Worldwide. Auto Shop Owner. Joe's Episodes HERE. Show Notes: Watch Full Video Don't Expect Your Employees to Leave Their Problems at Home (00:04:11) Discussion on the importance of understanding and empathizing with employees' personal problems and how it can affect their work performance. Approachability and Building Relationships (00:08:38) Importance of getting to know employees on a personal level and being approachable as a leader. Leadership and Empathy (00:09:30) Learning to have empathy and be a sounding board for employees, and the importance of self-reflection as a leader. Blending Old School with New School (00:12:05) The need to blend old school values, such as punctuality and accountability, with new school flexibility. Honesty and Integrity (00:16:09) Discussion on the importance of honesty, integrity, and ethics in leadership and business culture. Leadership and Responsibility (00:17:05) Exploration of the role of leadership in setting an example and taking responsibility for oneself and the team. Redefining A-Rated Technicians (00:18:49) Conversation about the need to redefine the qualifications and specializations for A-rated technicians in the modern automotive industry. Retention and Career Path (00:24:18) Discussion on the importance of retention and providing a clear career path for employees. Selling Your Business (00:28:11) Advice on preparing a business for sale and the importance of having everything in place. Four Day Work Week (00:30:40) Discussion on the four day work week and its suitability for different businesses. Considering the ability of employees to handle responsibilities in the owner's absence (00:33:09) Joe discusses the importance of having capable employees who can effectively manage the business when the owner is not present. Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts:

Carm Capriotto introduces a special edition of Remarkable Results Radio featuring the Joe's Garage training bay at AAPEX that provides training and career opportunities this fall. Our panel discusses the unique opportunity at Joe's Garage, where they will bring together people from distribution, trainers, shop owners, and lead technicians to work on vehicles in real time. They also discuss the importance of quality parts, attracting the youth to the industry, professionalism, continuous learning, and the impact of attending AAPEX. They are passionate about the future of the automotive industry and encourage young talent to join. Jason Rainey, Vice President, NAPA Auto Care. Jason's previous episodes HERE Dwayne Myers, Dynamic Automotive, 6 locations, Maryland. Dwayne's previous episodes HERE. Frank Scandura, Frank's European Service, Las Vegas, NV. Frank's previous episodes HERE. Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill's previous episodes HERE. Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy's previous episodes HERE. Vic Tarasik, CEO of Shop Owner Coach. Vic's previous episodes HERE. Show Notes Watch Full Video Episode The Training Bay at AAPEX (00:00:01) Discussion about Joe's Garage, a teaching and repairing opportunity at AAPEX, and the upcoming service awards. Bringing Industry Professionals Together (00:02:11) Explaining the unique opportunity at Joe's Garage to bring together people from distribution, teachers, shop owners, and lead technicians to work on vehicles. Benefits and Opportunities (00:04:15) Discussion about the benefits of attending AAPEX, including exposure for products, software demonstrations, and the opportunity to help veterans and educate the next generation. The push for skilled trades (00:08:48) Discussion about the opportunity and importance of skilled trades in the industry, and the potential career path for students. The bridge between generations (00:09:49) Exploring the role of experienced technicians and shop owners in mentoring and fostering the younger generation in the industry. Challenges of organizing the event (00:11:46) Discussion about the challenges faced in bringing together various industry stakeholders and working towards a common vision for the event. The importance of quality parts (00:16:47) Encouraging suppliers to make better parts to avoid returns and ensure customer satisfaction. The role of NAPA in the industry (00:17:20) Acknowledging NAPA's support and their understanding of the...

Do you recall episode 49, about the Automotive Industry Benchmark Report? Well, its release is fast approaching! Today, Hunt goes deeper into the origins of the report, the questions posed, and a sneak peek at some (surprising) discoveries.Nuanced relationships, direct or inverse, between different variables and metrics in the automotive industry.Linking Labor Rate and Profit: One key highlight from the report is the insight on the Overall labor rate and its correlation with profit. Were there notable differences between different locations?Sales vs. Profit Growth: We also explored a vital question: Is there a direct link between escalating sales and an increase in profit as a percentage of sales? Our findings might surprise you.Thanks to our partners, NAPA TRACS and PromotiveVisit NAPATRACS.com and GoPromotive.comPaar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: www.paarmelis.comEmail Hunt: podcast@paarmelis.comGet a copy of my Book: Download HereAftermarket Radio Network

Fernando Miranda, Aleta and Kevin Delaney and Jeremy Behling discuss their participation in the Transformers 2022 Summit in Cancun, where they took part in a team-building "Build a Bike" activity. The panel share heartwarming stories of giving bikes to local students in need and sponsoring their education. They emphasize the importance of philanthropy and how it can have a positive impact on both the community and business. Carm encourages listeners to have a giving heart and take action to help others. The episode aims to inspire listeners to make a positive impact in their own communities. Fernando Miranda, VP Transformers Institute Kevin and Aleta Delany, Europro Autohaus, Kelowna, Canada Jeremy Behling, Yampa Valley Tire Pros, Steamboat Springs, CO Show Notes: Watch Video Episode  Paying it Forward and Philanthropy (00:01:16) The panel discusses the importance of giving back to the community and highlights the Build a Bike program at the Transformers conference in Cancun. The bike donation and meeting the students (00:08:14) Describes the emotional experience of giving bikes to students and the impact it has on their lives. Finding out about the student's college plans (00:09:10) Discusses the conversation with the student about her plans to become an accountant and the potential for future opportunities. Matching the donation and sponsoring the student (00:11:46) Explains how Jeremy matched the donation made by the Transformers team and how Aleta and Kevin sponsored the student directly for four years of college. The importance of giving back (00:17:41) Discussion on the motivation behind philanthropy and the impact it has on individuals and communities. Financial success vs. helping others (00:19:00) Exploration of the fulfillment and positivity that comes from helping others, even if it may have a negative impact on financial success. The power of giving first (00:21:30) Personal experience of how giving back and donating money led to a positive shift in cash flow and overall business success. The universe taking care of you (00:27:38) Exploration of the belief that giving to others leads to receiving from the universe. Challenging listeners to make a difference (00:28:46) Encouragement to take action and make a positive impact in their communities. Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today's technicians. http://DelphiAftermarket.com Connect with the Podcast -Join our Insider List:

Collin Draker discusses his YouTube channel and the issues he has faced in the automotive industry. He also discusses the flat rate pay system, the lack of quality control in certifications, and the need for better training and compensation for technicians. The rise of Collin Draker's YouTube channel (00:00:12) Collin Draker discusses his YouTube channel and the various automotive-related content he creates.Collin's frustration with the automotive industry (00:01:45) Collin explains why he made a video expressing his dissatisfaction with the industry and the response it received.The issues with the flat rate pay system (00:03:47) Collin discusses the challenges and stress caused by the flat rate pay system in the automotive industry.Issues with flat rate system (00:07:32) Exploration of the negative impact of the flat rate system on technicians and the overall culture in the automotive industry.Lack of career progression in auto repair (00:11:09) Concerns about the lack of a clear career path and proper training for technicians in the auto repair industry.Certifications and Apprenticeships (00:13:18) Discussion on the value and flaws of trade school certifications and apprenticeships in the automotive industry.ASE Certification and its Limitations (00:14:47) Exploration of the voluntary nature of ASE certification and how it may not always be valued or required by shops.Lack of Integrity and Quantity over Quality (00:17:15) Concerns about the lack of integrity in the trade, prioritization of quantity over quality, and the impact on technicians' job security.The issue of paying technicians to attend training (00:21:03) Discussion on whether technicians are being paid to attend training and the importance of incentivizing them.The debate on training occurring during work or personal time (00:23:19) Exploration of whether training should be done during work hours or if it's reasonable to expect technicians to spend personal time on it.The perfect pay structure (00:28:30) Discussion on the ideal pay structure for mechanics, including the preference for a salary with a production bonus.Tool reimbursement program (00:30:23) Exploring the idea of a tool reimbursement program where the shop pays for the mechanic's tools, with considerations for ownership and care.Maximizing expendable income (00:34:27) Considering compensation packages that maximize employees' expendable income, including the potential benefits of a tool allowance.The cost of scan tools and programming (00:35:41) Discussion about the expenses of scan tools and programming in the automotive industry, including the challenges faced by independent shops.The importance of tool allowances (00:38:39) Exploration of the benefits of tool allowances provided by employers and how it can alleviate financial strain on technicians.Compensation for training apprentices (00:42:59) Consideration of the need for additional pay incentives for technicians who are asked to train and mentor apprentices, taking into account the impact on productivity and the shop's investment.The shop's investment (00:43:36) Discussion on whether the shop or the employees should invest in training new technicians.Technician taking a loss (00:44:28) Exploring the idea of the technician sacrificing productivity and taking a loss in order to help the business in the long run.Getting out of the automotive industry (00:47:10) The challenges and difficulties of trying to transition out of the automotive industry into a different field.Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt:

The only way to ever have a truly successful business is to manage your money like a professional money manager. I've never been great at managing money, but despite that fact I've become very good about doing this thing that simply doesn't come naturally to me, and it's made an incredible difference in my business. I want you to do the same because I see the impact it has made on my life, my team, and our clients. It wasn't easy, but it's been worth it, and I continue to improve every day. Listen in and hear my plea for you to become an ace at managing your business's money as well as your personal finances.Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shopsShow Notes with TimestampsThe importance of managing money (00:01:03) The significance of managing money in both business and personal life, and how it relates to the profitability of a business.Money mismanagement in a church (00:01:57) Brian shares a personal experience of money mismanagement in their church, highlighting the potential negative impact it can have on the overall purpose of the organization.Understanding the true financial health of a business (00:05:18) The limitations of relying solely on the profit and loss statement (P&L) to assess the profitability of a business, emphasizing the importance of considering other factors such as taxes, debt service, and assets on the balance sheet.Managing Money and Operational Expenses (00:07:11) Understanding the difference between operational expenses and assets, and the impact on profitability.Debt Service and Profit Margin (00:08:05) The impact of debt service on profit margin and the misconception of making money based on P&L.Profit First System (00:09:53) Implementing the Profit First system for better money management and its positive impact on the business.The importance of managing personal finances (00:14:50) The need to manage personal finances effectively and the benefits it brings to business owners.The role of a CFO in managing personal finances (00:15:48) How having a CFO can help in preparing reports and managing personal finances efficiently.The value of outsourcing accounting services (00:17:43) Brian encourages business owners to lean on outside services, such as accounting professionals, to handle financial aspects of their businesses.The importance of a 20% profit margin (00:20:37) The industry standard of maintaining a 20% profit margin and the significance of running a healthy business.Balancing profitability and employee raises (00:21:33) The challenge of giving employees raises while maintaining a 20% profit margin and the importance of making decisions that prioritize the health of the business.The benefits of running a healthy business (00:23:22) The positive impact of running a healthy business on employees, clients, and the ability to provide quality service and warranties.How To Get In TouchGroup - Auto Repair Marketing MastermindWebsite - shopmarketingpros.com Facebook - facebook.com/shopmarketingpros Get the Book - shopmarketingpros.com/bookInstagram - @shopmarketingpros Questions/Ideas - podcast@shopmarketingpros.com...

Let's dive into the electrifying world of Electric Vehicles (EVs). Corey Glassman, an EV consultant with Automotive Service Excellence (ASE), brings his wealth of experience to the table, shedding light on the importance of EV certification and electrical safety. Corey discusses the power of certification, the levels of EV certification, electrical safety training and the importance of respecting the potential risks associated with working on EVs. Corey Glassman, EV Consultant, ASE. Show Notes Watch Full Video Episode The development of EV certifications (00:02:23) Corey Glassman discusses the history of electric vehicles and the need for standardized safety procedures for working on electrified vehicles. The importance of electrical safety in the automotive industry (00:04:04) Corey emphasizes the importance of electrical safety in all aspects of working on electrified vehicles, including voltage levels, current, and potential hazards. The introduction of level one and level two certifications (00:06:18) Corey explains the two certifications developed for the automotive industry: level one for service advisors and level two for technicians, and how they address different aspects of electrical safety. The importance of personal protective equipment (PPE) (00:15:11) Corey emphasizes the importance of using proper electrical safety gloves and PPE when working on electrified vehicles to prevent electrical accidents. The importance of EV certifications (00:18:27) Discussion on the significance of EV certifications for personal safety and the need for standardized safety procedures. Preparing for the rise of EVs (00:19:41) Exploring the inevitability of EVs in the automotive industry and the need for shops to have technicians with EV certifications. Understanding electrical safety (00:20:41) Highlighting the importance of understanding electrical safety procedures and response mechanisms in dealing with potential incidents. Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching introduces "The Weekly Blitz," a podcast aimed at providing valuable knowledge and strategies for running a successful independent auto repair shop. He discusses the potential profitability of these shops when managed correctly but acknowledges that many struggle to make a profit. Coach Chris describes his ideal business and emphasizes the importance of creating a path for employees to earn upwards of $100,000 annually. He also discusses the potential for shops to increase revenue by expanding operations. The episode concludes with Coach Cotton expressing gratitude and inviting listeners to engage with the show.The profitability of independent auto repair shops [00:01:07] Discussion on the profitability of independent auto repair shops and the potential for high net profit margins.The ideal business for an independent auto repair shop [00:02:27] Description of the ideal business model for an independent auto repair shop, including sales volume, net profit margin, and owner's salary.Factors affecting profit margins and barriers to success [00:05:35] Explanation of the importance of gross profit, labor and parts margins, fixed costs, and potential barriers to achieving desired profit margins.The commitment to learning and growth [00:10:51] Gratitude for listeners' commitment to learning and growth, and the importance of making strategic decisions and continuous education.Continued support and engagement [00:11:50] Encouragement to reach out with questions or topic suggestions, and the importance of listener input in shaping the show.Wishing for continued success [00:11:50] Closing remarks emphasizing the importance of continuous improvement and wishing for the listeners' continued success in the auto repair industry.The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindConnect with Chris:chris@autofixsos.com940.400.1008www.autoshopcoaching.comFacebook: https://www.facebook.com/AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae#autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency

The Brakes for Breasts campaign, every October, supports breast cancer vaccine research at the Cleveland Clinic. The co-founders of the campaign, Leigh Anne Best and Laura Frank, discuss the importance of finding a cause that aligns with their values and the challenges of funding vaccine research. They discuss the initiative and how it raises funds for breast cancer research by offering free brake pads to customers in October. Dr. Justin Johnson from the Cleveland Clinic talks about the importance of a vaccine trial for triple negative breast cancer. Jennifer Davis, the first recipient of the vaccine trial, shares her experience. Our panel emphasizes the importance of community support and the potential of the vaccine trial to revolutionize cancer treatment. We are challenging the industry to reach a goal of $369,000 or even $400,000 for this year and to involve at least 500 shops. This is a simple and effective program to offer to your customer and to anyone involved to tour the lab and see the impact of their contributions. Watch Full Video Episode The start of the Brakes for Breasts initiative (00:01:11) Introduction to the Brakes for Breasts initiative and the goal of raising $400,000 and getting 500 shops signed up. Explanation of the Brakes for Breasts program (00:06:24) Explanation of how the program works, including giving customers free brake pads and donating 10% of the brake job cost to the Cleveland Clinic breast cancer research program. The lab tour and check presentation (00:08:48) Discussion about the visit to the Cleveland Clinic lab and the check presentation for breast cancer research. Jennifer's experience with the breast cancer vaccine trial (00:10:55) Jennifer shares her experience as the first recipient of the breast cancer vaccine trial, including the side effects and her motivation to participate. The importance of getting involved (00:16:55) Discussion about the enthusiasm and commitment of automotive repair shops to participate in the Brakes for Breasts campaign. Ways to support the campaign (00:17:22) Information about the resources available on the campaign's website to help shop owners engage their vendors and promote the campaign. The importance of early treatment (00:25:22) Discussion about the delay in treatment and the potential impact it had on the recipient's ability to participate in the vaccine trial. The impact of the vaccine on the recipient's perspective (00:26:00) Jennifer Davis shares how receiving the vaccine has shifted her perspective on life and given her hope for the future. Thanks to our Partner, Technician Find If you are tired of struggling to find skilled automotive technicians for your independent auto repair shop, say goodbye to the endless search and let Technician Find be your solution. We are a 'Single Stop To Staff Your Shop.' http://www.technicianfind.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network:

Jon Kloosterman, the Director of Operations at West Side Service in Zeeland, discusses their recent acquisition of a business and their approach to training and retention of technicians. The acquired business had been a pillar in the community for 72 years and was ready for a change in ownership. Jon also highlights the importance of maintaining professionalism and focusing on the right KPIs in your business. Jon Kloosterman, Director of Operations, WestSide Service, Zeeland, MI. Jon's previous episodes HERE Show Notes: Watch Full Video The acquisition of the business (00:03:49) Discussion about the recent acquisition of an existing business and the reasons behind it. Renovations and community response (00:04:16) Talk about the renovations being done to the building and the positive response from the community. Training and retention of technicians (00:05:20) Conversation about the training process for technicians, including shadowing experienced technicians and the apprentice program. The importance of consistent DVI format (00:09:34) Discussion on the need for consistent digital vehicle inspection (DVI) format to ensure uniformity in the pictures taken and information provided to service advisors. Labor vs Service (00:12:12) Exploration of the concept of using the term "service" instead of "labor" to shift the focus from labor rates to the overall service experience. Professionalism and image (00:15:42) Emphasis on the significance of professionalism and image in the automotive repair industry, including the impact on customer perception and attracting higher-end clientele. The apprenticeship program and communication between service manager and shop foreman (00:18:41) Discussion on the relationship between service manager and shop foreman, responsibilities of apprentices, and communication within the team. Effective labor rate as a key performance indicator (KPI) (00:19:31) The importance of effective labor rate as a KPI and its position in the list of critical KPIs. Average opportunity as the most consistently watched KPI (00:20:23) Explanation of average opportunity as a KPI and its connection to the back room and service team's inspections and estimates. Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning:

Luke Murray discusses the upcoming training conference organized by the Automotive Service Councils of California (ASCCA) including the growth of the conference over the years, the fundraising event for the Automotive Service Council Education Foundation (ASCEF), and the importance of training in the automotive industry. Luke shares details about the conference program and how feedback from shop owners helps determine the topics and content. He also discusses the value of repetitive training and the benefits of attending conferences regularly. Luke highlights the goals of the conference and the opportunity for new members to join ASCCA at a discounted rate. Luke Murray, Manager of Customer Training, WTI. Show Notes Watch Full Video Episode ASCCA (Automotive Service Counsils of California) Training Conference, Costa Mesa, CA, September 8-20, 2023.  The Growth of the Training Conference (00:02:15) Discussion about the expansion of the ASCCA's training conference from a one-day event to a three-day event. Fundraising Event for ASCEF (00:02:29) Details about the fundraising event for the Automotive Service Council Education Foundation (ASCEF) and how it supports youth scholarships in the automotive industry. Importance of Training in the Automotive Industry (00:06:17) Highlighting the significance of training in the automotive industry and the benefits of attending training events for both management and technical skills. The Importance of Member Feedback (00:08:18) Discussion on the need for member input to determine training topics and content for the conference. The Value of Repetitive Training (00:11:30) Importance of repeating training classes to stay updated and learn new information, with examples of how classes evolve over time. The conference goals and member benefits (00:17:18) Luke discusses the goals of the conference and how it aims to benefit the member base by providing training that can be applied immediately in their jobs and businesses. Introduction of the current ASCCA president (00:17:57) Luke introduces Lee Chesnin as the current president of ASCCA. Opportunity to join ASCCA and get involved (00:19:57) Luke mentions the opportunity for shops in California to join ASCCA at a temporary or introductory membership rate, allowing them to experience the benefits and attend the conference. He also encourages current members to get involved by joining committees and witnessing the behind-the-scenes workings of the association. Thanks to our Partners, AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don't miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:

This week, Hunt talks ROTH Retirement:• What is the difference between a ROTH IRA and a ROTH 401K? What are the benefits and drawbacks to each? • How does taxation differ based on age? If I you are over versus under 50 years old, how does this affect contributions? • How do personal goals and tax rates affect which retirement account makes the most sense? • If you have kids, how can you help them by starting a ROTH IRA while they are young and how can this impact them later? Thanks to our partners, NAPA TRACS and PromotiveVisit NAPATRACS.com and GoPromotive.comPaar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: www.paarmelis.comEmail Hunt: podcast@paarmelis.comGet a copy of my Book: Download HereAftermarket Radio Network

Join our panel as they share insights on the importance of courage, different leadership styles, the need for tough conversations, and the role of coaching and mentoring in developing courage in teams. The panelists emphasize the importance of effective communication, training, and providing individuals with the tools and confidence to make courageous decisions. They also discuss the need for leaders to make tough decisions even when uncomfortable. Jon Kloosterman, Director of Operations, WestSide Service, Zeeland, MI. Jon's previous episodes HERE Jarred Downs, Steve's Automotive Specialists, Salt Lake City, UT. Alex Cronin, Ulmer's Auto Care, Cincinnati, OH. Show Notes: Watch Video Episode  Courage in Leadership (00:00:01) Discussion on the importance of courage in leadership and the different styles of leadership. Teaching Courage (00:04:19) Exploration of how to teach and develop courage in teams and the role of coaching and mentoring. Tough Conversations (00:06:33) Importance of having tough conversations as a leader and the need for transparency and clear expectations. Courage in Communication (00:08:59) The importance of checking if messaging got through and the need for leaders to visit stores and have conversations. Building Courage through Training (00:09:52) The impact of having proper procedures and training in place on an individual's ability to make courageous decisions. Confidence and Ownership (00:13:08) The relationship between confidence, ownership, and courage in making courageous decisions. Courage in Leadership (00:18:20) Discussion on building courage in service managers through coaching and empowering them to make decisions within company boundaries. Customer Experience Strategy (00:19:16) Exploration of the discretion given to service advisors to make decisions that prioritize customer satisfaction, with post-situation analysis for improvement. Tough Calls and Courage (00:20:21) Highlighting the importance of having the courage to make tough decisions for the benefit of the company, team members, and individuals, rather than relying solely on self-confidence. Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today's technicians. http://DelphiAftermarket.com Connect with the Podcast -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our...

Matt Fanslow discusses his concerns about relying too heavily on databases and artificial intelligence in automotive diagnostics. He emphasizes the potential long-term repercussions of this reliance on critical thinking skills and reasoning. He also brings up the issue of flat rate pay and how it can affect diagnostic work. He also mentions the challenges when a database lacks information on newer cars or technologies. This episode is a reminder of the importance of maintaining a balance between utilizing technology and preserving our critical thinking skills in the automotive industry.The dangers of relying on databases and artificial intelligence (00:00:12) Matt discusses his concerns about relying too heavily on databases and artificial intelligence in automotive diagnostics and the potential long-term repercussions of this reliance on critical thinking skills and reasoning.Issues with flat rate pay and diagnostic work (00:01:22) Matt talks about the flaws of flat rate pay and how it can affect diagnostic work.The example of misdiagnosing a Chrysler vehicle issue (00:05:19) Matt gives an example of a Chrysler vehicle issue, highlighting the importance of developing diagnostic skills instead of solely relying on databases.The Potential Repercussions of Database Reliance (00:09:54) The potential long-term repercussions of relying on databases and not developing diagnostic skills.The Limitations of Databases and Artificial Intelligence (00:10:54) The limitations of databases and artificial intelligence, using the analogy of people getting lost without GPS.The importance of balancing short-term gains and long-term losses (00:20:17) Matt emphasizes the need to consider the long-term consequences of relying on databases and technology and suggests taking short-term hits for long-term wins.Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network