Podcasts about napa auto parts

In this episode of DriveTime, Matt Crumpton discusses his work with 18,000+ NAPA Auto Care centers across the U.S. He serves as director of auto care programs at NAPA Auto Parts. He highlights the most urgent training needs, including ADAS Training for Technicians, and extended reality tools for emerging aftermarket technologies.Crumpton pointed to ADAS as one of the most exciting emerging technologies. “It's also the fastest growing, even over EVs, because of the amount of saturation in vehicles. It is very lucrative,” he said. According to Crumpton, many NAPA Auto Care centers have invested in ADAS. These centers reported an extremely quick ROI. “We even have one of our former council members that it's now 20% of his business,” Crumpton said.

In this episode of DriveTime, Emily Schneider, senior director of marketing at NAPA Auto Parts, discusses the NAPA Know How Campaign. She also talks about the company's emphasis on B2B customers and its 100th anniversary celebrations this year.NAPA defines the professional technician as its core customer—the person who throws away the NAPA box every day. This focus on B2B customers sparked a strategy to return to NAPA's roots with a fresh take on its iconic “NAPA Know How/The Pros That Know” tagline.

In this episode of DriveTime, Danny Huffaker discusses the Carlyle Tools Reimagined campaign and the brand's bold new direction. He is the SVP of Product & Marketing at NAPA Auto Parts. He talks about how the Carlyle Tool brand is being “reimagined.”“The Carlyle Tool program has been around for a while, but we realized that it was time to really innovate and disrupt the market with this, for lots of reasons,” Huffaker said.

In this episode of DriveTime, Jason Rainey, VP of Auto Care, NAPA Auto Parts, discusses the recent NAPA NOW event and the NAPA Auto Care Center program. He also explains what it takes to become a NAPA Gold-Certified shop.Rainey described the NAPA NOW event as an educational experience. “So, the thing that I really have liked about this event is it's truly something you just have to experience. I've never seen anything like it in my entire career,” Rainey said. Attendees spend time engaging directly with NAPA's products, learning about features and benefits. These features and benefits, Rainey added, “truly makes NAPA a differentiated distributor.”Hands-On Learning and Business Development OpportunitiesAttendees also focus on the business side of running their shops. They attend Master classes that cover topics like company culture and succession planning. Attendees meet with the NAPA Auto Care Advisory Council to learn how it supports them. They also observe the council's ongoing work and interact with NAPA vendor partners. Attendees receive full access to these vendor partners throughout the event.How NAPA Gold-Certified Shops Set the StandardThe NAPA Auto Care Advisory Council created the Gold-Certified Program to recognize top-performing shops. These shops commit to growth, excellence, and a high-quality customer experience. There will be more than 800 NAPA Gold-Certified shops by the end of 2025, Rainey said. The program defines 10 criteria, and each one connects directly to a specific business benefit. These standards form the foundation of what defines NAPA Gold-Certified Shops.To hear more about Rainey's initiatives, be sure to watch the video above.Episode Overview:• Rainey's career and how he got his start at NAPA (1:24)• Goals and overview of the NAPA NOW event (8:24)• NAPA Auto Care Center profile (12:38)• Criteria to become NAPA Gold-Certified shop (13:23)• NAPA Apprenticeship Program details (19:03)• Lightning Round (26:16).

Today - Family-owned since 1963, Wenatchee’s Jerry’s Auto Supply was recently acquired by NAPA Auto Parts, marking the end of a multi-decade Berschauer legacy while ensuring continued service to its loyal customers. And later - Central Washington Veterans Counseling in Wenatchee secured a short-term VA contract extension to keep serving veterans, though its long-term funding remains uncertain. Support the show: https://www.wenatcheeworld.com/site/forms/subscription_services/See omnystudio.com/listener for privacy information.

We're working on a new audio software for editing, so maybe this will be one of those crazy eps that sound like they're going too fast, but on the bright side, we do sound less stupid! Today: big breakfasts; SkiFree 2; Alex pulls the plug on live events (going to them, I mean); Keebee and Baby Robot; car antenna? More like anten-no; doing the Grampa Simpson walk-in-walk-out on LinkedIn; angelfire.com/pa/flansburgh; Final Fantasy's the one with the guns, right?; Spot the Seinfeld Guest Star; Dynasty Hades; catching up on Murakami, and some carlsome calls! This podcast has covered parking, so bring the family. ===MUSIC=== Re-Ra - Shine Vulfmon - Dawn

Joshua Lowe is a solution-focused pricing professional with a proven track record in pricing (10 years) and pricing transformation (3+ years). He also has an expertise in implementing and utilizing PriceFX, a cloud-native pricing management software.  In this episode, Joshua discusses the evolution of pricing in the auto parts industry, explaining how his company is transitioning from traditional cost-plus pricing to more market-based and value-driven strategies. He highlights the role of data analytics and predictive modeling in optimizing pricing decisions while maintaining fairness and customer retention.    Why you have to check out today's podcast: Learn how a major industry player is shifting from cost-plus pricing to market-based and value-based approaches. Discover how analytics and data science shape pricing strategies, ensuring competitiveness and profitability. Understand why leaving some value on the table fosters long-term customer relationships and repeat business.   "You've got more pricing power than you might realize." - Joshua Lowe   Topics Covered: 01:31 - Joshua describing his journey into pricing 02:55 - Clarifying that Napa Auto Parts is a wholly owned subsidiary of Genuine Parts Company and sharing why he has stayed with Napa Auto Parts 04:27 - How his pricing strategies not only capture value but also reinvest in growth and detailing his role in setting nationwide retail, wholesale, and resale pricing frameworks  06:37 - The evolution of market segmentation in pricing, highlighting shifts between regional and nationwide pricing models and the factors influencing those changes 08:53 - Explaining customer segmentation in pricing, emphasizing the importance of transaction data, value drivers, and willingness to pay 11:27 - Pricing strategies based on delivery distance, emphasizing relationship-based pricing over cost-to-serve 13:09 - Explaining product segmentation and how Napa Auto parts sources products 15:56 - How cost increases from suppliers generally flow through their own pricing 17:03 - The role of cost-plus pricing in the industry and its gradual shift toward market-based and value-based pricing 21:31 - How Napa Auto Parts structures pricing 24:59 - Joshua's best pricing advice   Key Takeaways: “There's a lot of price moves that you use in pricing to extract value, but a lot of times too, you're trying to figure out ways to reinvest those wins back into sales so that you can grow.” - Joshua Lowe “You never try to extract a hundred percent of the value of any single transaction because you might actually start losing customer retention over time. You want to leave 10, 20% on the table. I've always kind of kept that in the back of my mind as we do certain activities of how we keep the fairness in play as we make pricing actions.” - Joshua Lowe   People/Resources Mentioned: Gates Corporation: https://www.gates.com/us/en.html Genuine Parts Company: https://www.genpt.com/ Napa Auto Parts: https://www.napaonline.com/   Connect with Joshua Lowe: LinkedIn: https://www.linkedin.com/in/joshua-lowe-42034746/   Connect with Mark Stiving: LinkedIn: https://www.linkedin.com/in/stiving/ Email: mark@impactpricing.com  

With Sprintcars on the VAILO Adelaide 500 schedule, we thought it was time for another catchup with world renowned driver, James McFadden who will be racing the NAPA Auto Parts backed Hodges Motorsport #5 in Adelaide.  The Aussie speedway star made an emotional speech at the recent High Limit Series banquet announcing his retirement from full time racing in the USA, but it's not the end of the road. J-Mac talks about the reasons behind his shock decision, explains what's next and shares some highs and lows from his time in the States. We look ahead to a significant moment for the sport (in this part of the world) and what his expectations are with the Hodges Motorsport team this weekend. It's been a hell of a ride for J-Mac, but as you'll hear he's at the peak of his game and still deeply loves turning left and standing on the gas! Enjoy the ride.  A huge thank you to Tim Hodges from Hodges Motorsport for making this chat possible.  The 2024 VAILO Adelaide 500 is the 25th edition of the event, General Admission tickets start from $39 and can be bought at Ticketmaster, which includes access to NAPA Speedway, Boost Mobile AUSX Supercross Sprint and after-race concert series headlined by Cold Chisel and Crowded House. For more information, visit adelaide500.com.au Head to Rusty's Facebook, Twitter or Instagram and give us your feedback and let us know who you want to hear from on Rusty's Garage.See omnystudio.com/listener for privacy information.

Listen to the full episode covering Tekmetric's acquisition of Shopgenie with Sunil Patel and Kieran O'BrienLearn more about the 2024 AAPEX Student ProgramNominate someone or an organization for the AACF Humanitarian Award!Braxton Critcher discusses the recent merger between Tekmetric and Shopgenie, highlighting the benefits of an integrated CRM marketing platform for shop owners. Braxton shares updates on the Apex show, emphasizing its student program to attract top talent to the industry. Lastly, hear the announcement of the AACF's inaugural humanitarian award, recognizing individuals and companies within the automotive aftermarket who have shown exceptional dedication to their communities. Thanks to our sponsor AutoFix Auto Shop Coaching! Schedule your free strategy session here: autofixautoshopcoaching.com

Legendary companies are run by legendary people. Enjoy this conversation with Katie Lucas of Lucas Oil. Learn about their many philanthropic initiatives that have helped so many people. Hear from their President, Katie Lucas, about leadership traits, core values and what drives this company to greatness. Hear the inside story on this All American company. Family-Led, American-Manufactured, Customer-Focused: Lucas shines as a proud American brand that embodies a unique blend of family leadership, U.S.-based manufacturing, scientifically superior solutions and a commitment to community impact. Over the past 35 years, we have set the world standard in superior engine oils, additives, appearance and lubricant products – powering lifestyles across the automotive, trucking, marine, outdoor, motorsports, industrial and home product worlds. Our rapidly expanding global footprint is highlighted by cutting-edge research and development operations, evolving retail channels and high-tech manufacturing. More than 300 premium products make up the largest variety of shelf products of any oil company in the United States with a distribution network across 48 countries and retailers that include Amazon, Walmart, AutoZone, O'Reilly Auto Parts, Advance Auto Parts, NAPA Auto Parts and many more. Premium Products, Proven Performance: Our founders, Forrest and Charlotte Lucas, started the company by developing effective, proprietary formulas that made engines run cooler and cleaner, thereby maximizing reliability for truck fleets all across the country. Since then, cutting-edge research and work in some of the world's most celebrated motorsports communities, has professional drivers relying on Lucas engine oils, additives/lubricants and more for their demanding needs. Our hard-charging brand's commitment to bring the ultimate in performance solutions impacts every customer and partner equally – from the track to the road, everyone can enjoy the benefits of our exhaustive efforts to solve problems and boost performance.Products that Outperform: After decades of demonstrating our resilience on and off the track, we have become synonymous with unmatched quality and performance. Our expansive product line includes a diverse range of additives, engine oils, gear oils, lubricants and appearance products designed for cars, trucks, ATVs, boats, motorcycles, powersports and outdoor equipment: essentially, anything with an engine – and so much more.From scientifically advanced, high-performance formulas to practical household solutions like metal polish for appliances and deep penetrating oil, our products are the go-to choice for mechanics, truck drivers, classic car owners, farmers, fleet managers and families who demand the best. Pros and enthusiasts alike trust Lucas.Become a supporter of this podcast: https://www.spreaker.com/podcast/success-made-to-last-legends--4302039/support.

Krunching Gears – The Rally Podcast: Series 3, episode 33.  In this episode, we look back at Rally Estonia, Round 4 of the European Rally Championship (ERC) with Jon Armstrong & Eoin Treacy.  Aidan Wray & Peter Ward discuss their victory on the Loughgall Stages Rally.  We look ahead to the Tipperary Stonethrowers Rally with Clerk of the Course Adam Coffey and also catch up with WRC Rally TV's Mike Chen, who is competing on the Stonethrowers in Andy Fanning's immaculate Skoda Fabia S2500 with the support of NAPA Auto Parts.  Finally, we speak to Gary Nolan about the recent launch of his online rally magazine Double Caution.

The OOB Show starts this HumpDay off LIVE from NAPA Auto Parts, and the crew is talking March Madness, John Calipari and more! Tristan Pharis, Kentucky Basketball Insider, joins the program to give us some insight from Rupp. Check it out! Live in the BankPlus Studio. Out of Bounds is sponsored by BetterHelp. Visit BetterHelp.com/BOUNDS today to get 10% off your first month Learn more about your ad choices. Visit megaphone.fm/adchoices

On this episode of The Gearbox Podcast, Jimmy Purdy dives into the high-octane world of drag racing with celebrated driver Ron Capps. With a nostalgic look back at his roots, Ron reflects on his formative years on the central coast and his father's influence on his passion for cars. The conversation shifts gears to the precision and teamwork involved in race car driving: from the importance of a finely-tuned vehicle to the critical role of a supportive pit crew. Ron also candidly explores his future aspirations, discussing his transition from the driver's seat to potentially nurturing the next generation of racers as a team owner.00:00 Childhood involved varied racing experiences, including dirt track.03:48 Cousin Gary via and cars shaped me.08:55 Successful drivers have mechanical knowledge from childhood.11:27 Mindset of responsible driving and vehicle care.13:36 Santa Maria had a popular drag strip, go-karting.17:02 Racing view through high-def camera glasses.20:27 Expanding business while maintaining current operations and sponsorships.24:44 Napa Auto Parts builds local community relationships.27:54 Repairs rarely go perfectly, and hiring techs is challenging.30:24 Team owners delegate; specialized team performs tasks.35:01 Staying updated on technology and industry trends.36:14 Driver communicates with crew chief for feedback.41:36 Enduring pressure and mistakes in race car driving.44:25 Seeking supportive, inclusive culture in automotive work.46:18 Memorable apology for holding up the commercial shoot.

Serendipity led Jon Owens, national sales manager for Epicor, to find the automotive aftermarket. Jon started out in sales for Timken Roller Bearing in Canton, Ohio, and describes finding the aftermarket after graduating from college as being in the right place at the right time. However, it wasn't until he took over the NAPA Auto Parts account for Timken and started going to meetings, such as the AWDA Conference, where he truly recognized the power of volunteering for industry committees.“You're exposed to industry icons and you just can't beat that kind of exposure,” said Owens, who just began his two-year stint as president of the Automotive Aftermarket Charitable Foundation (AACF), and arguably, has become an industry icon himself. “For me, it all began at AWDA. I was smitten with it and convinced that industry volunteerism benefited not only the industry, but also benefited me personally and whatever company I was going to represent.”Since then, the list of organizations and committees Owens has served on is too long to publish here. Yet in his time at various automotive aftermarket companies, he has always been sure to remain involved outside of his 9-to-5 and has learned many lessons in business and life from the aftermarket professionals he has volunteered with. In this episode of AMN Drivetime, sponsored by AISIN, Owens delves into those lessons as well as his career trajectory from Timken to Epicor and describes his vision for AACF.EPISODE OVERVIEW How Owens found the automotive aftermarket (0:58)His college football career and what he learned most from playing the sport at a high level (3:46)Owens's mentors in the automotive aftermarket (5:06)His involvement in the automotive aftermarket organizations and what makes our industry different when it comes to service outside of your day job (10:48)His biggest lessons from his involvement in aftermarket committees and organizations (16:32)Owens describes his vision for AACF as president for the next two years (22:45)How you can help with the AACF's mission today (29:54)

Host Lorraine Sommerfeld is joined by Alana Baker, Vice President of Government Relations and Research with AIA Canada. AIA Canada represents a lot of names you know, including Canadian Tire and Napa Auto Parts, but how are the vast changes in the auto industry impacting them - and in turn what does mean for you as a consumer? AIA Canada's work is vital to focus governments on legislation for things like Right to Repair, and advocating for the collision sector as it ramps up to fix increasingly more complex vehicles. Tune in to find out what these changes mean for you, and what kinds of opportunities they present for a new generation. Learn more about your ad choices. Visit megaphone.fm/adchoices

Former Falcon Chris Draft joins the guys live from NAPA Auto Parts and breaks down the Falcons as well as all the new moves for the ACC

Paul Donahue is only the fifth CEO Genuine Parts Company has had in its 95-year history. The company owns NAPA Auto Parts and also distributes industrial parts to manufacturers. While he admits, it's not especially sexy, Genuine Parts Company also isn't stodgy. Donahue says its goal is to be the disruptor in the industry. It's one of the dominate players with 10,000 locations spanning 17 countries worldwide.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Website: Wallbox.com Stock: $WBX Bio: Enric is a passionate, results-driven leader who brings more than a decade of experience working in the energy industry to his role as CoFounder and CEO at Wallbox (NYSE:WBX), a global leader of electric vehicle (EV) charging and energy management solutions worldwide.    Enric co-founded Wallbox with Eduard Castaneda in 2015 after realizing there was a huge and crucial gap in the market, home charging. Prior to founding Wallbox, Enric was the Program Manager for Charging Installations at TESLA Motors in Europe (Amsterdam). His main responsibility was ensuring that customers always had the best charging solution to charge at home and at the workplace.   Enric has built Wallbox's global brand, business and team from the ground up. In 2015, Enric and Eduard designed their first charger, Commander, which would be the first of many state-of-the-art innovations that would propel the company's overall growth in the EV charging and energy management space. These sleeker, smarter and simpler charging and energy management solutions have become increasingly relevant at a time when consumers, enterprises and governments are realizing that the new reality for mobility is electric.    Under Enric's leadership, Wallbox has achieved many operational and product milestones. In 2021, the company became the first Spanish tech company to be listed on the New York Stock Exchange. Wallbox has grown to over 1,250 employees in Europe, APAC and the Americas and has products available in over 113 countries. Enric has been instrumental in forging key partnerships that have made a huge impact on the company's growth including Nissan, Uber, Fisker, Polaris, Best Buy, NAPA Auto Parts, Iberdrola, SunPower and more. The company opened its first North American manufacturing facility in Texas in late 2022.   Wallbox has accomplished so much under Enric's leadership and has grown from a home EV charging company into a global leader in EV charging that develops state of the art technology for home, business and public charging as well as the energy management solutions that allow users to live more sustainably. Wallbox debuted Quasar 2 at CES 2022, the second generation of the world's first bidirectional charger for the home. This capstone achievement resulted in “Best of CES” in major news outlets. Wallbox's future global growth will continue to be driven through product innovation in both hardware and software. The company also recently announced Supernova 180, its DC hyper-fast-charger that will begin shipping in Q4 of this year.    Enric has done an outstanding job maintaining a culture based on commitment, excellence, innovation, passion and self-demand. He has made sustainability a global priority and showed Wallbox's commitment by announcing its goal to achieve Net Zero greenhouse gas emissions across its global footprint by 2030.  --- Support this podcast: https://podcasters.spotify.com/pod/show/smartmoneycircle/support

The MRN broadcast of the 2001 NAPA Auto Parts 500 from Auto Club Speedway Learn more about your ad choices. Visit podcastchoices.com/adchoices See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The MRN broadcast of the 2001 NAPA Auto Parts 500 from Auto Club Speedway Learn more about your ad choices. Visit podcastchoices.com/adchoices

Brock Hallett talks about winning the 50th Grand Annual Classic at Premier Speedway. Tim Hodges talks about putting together his NAPA Auto Parts team and James McFadden wraps up his classic.

Brock Hallett talks about winning the 50th Grand Annual Classic at Premier Speedway. Tim Hodges talks about putting together his NAPA Auto Parts team and James McFadden wraps up his classic.

Scott has deep family roots in the community, and a passion this place he chooses to call home. He shares his take on personal and professional opportunities in K-County, while encouraging other young professionals to find their interest, and plugged in!   Episode Show Notes [1:45] Meet Scott Clay, entrepreneur and marketing manager with NAPA Auto Parts [6:20] How Scott chooses to stay connected in K-County [6:30] A top facility for sports events – The CCAC [13:30] The first “pick your own” groceries supermarket in the county [16:50] How might someone get involved in local politics? [19:25] Encouraging young professionals to get involved [28:50] What are young leaders seeking in the community? [32:25] What does “Clearly Kosciusko” mean to Scott? [33:10] Something cool to add to the community   Additional Resources: City-County Athletic Complex (CCAC) Young Adult Professionals (YAP)

  Vidcast:  https://youtu.be/mepxRv-lF70   The CPSC and Generac Power Systems are recalling Generac, HomeLink, and DR 6500 Watt and 8000 Watt portable generators.  The handles on these units can pinch fingers against the generator frame causing finger crushes and amputations.  About 321,160 of these generators were sold in the US and about 4575 were sold in Canada at major home improvement and hardware stores nationwide and online, including Ace Hardware, Amazon, Blain's Farm & Fleet, City Electric Supply, Costco, Do it Best, Fastenal, Home Depot, Lowe's Stores, Napa Auto Parts, Northern Tool & Equipment, Orgill, Power Equipment Direct, Ravitsky Bros., True Value, and W.W. Grainger.  If you purchased one of these generators from July, 2021 to November, 2022, contact Generac at 1-844-242-3493 to check if your unit is recalled.  If so, make sure you insert a handle locking pin until you receive a free repair kit to position the handle away from the frame.   https://www.cpsc.gov/Recalls/2023/CPSC-Reannounces-Recall-of-Generac-Portable-Generators-Additional-Finger-Amputation-and-Crushing-Injury-Reported-New-Repair-Kit-Available   #generac #generator #handle #finger #crush #amputation #recall  

I hope you are not prone to regrets.  The next time you make the wrong decision, I want you to look back and remember that it seemed like a good idea at the time. You were given incomplete information. The future was unknowable. What is there to regret? Nevertheless, the dull ache of regret came upon me when Kary Mullis died without warning.  I loved Kary for his sense of humor and his wit, and I will always cherish what he wrote in my copy of his book, Dancing Naked in the Mind Field.  And then Loren Lewis died without giving me a heads-up.  Loren was never a father-figure; he was my outrageous older brother. He was bombastic and vain and he taught me how to get things done when I didn't have any money, and he would have taken a bullet for me. And then Perry McKee walked over the horizon without a wink or a wave good-bye.  Perry was extraverted and impulsive and he made everyone laugh. When we were 14, Perry decided the day had finally arrived that he should light a fart and become the world's first jet-propelled human. He wanted me to hold the match for him but I vigorously declined, so Ernie Henry held the match as the rest of us stood anxiously outside the closed door of Perry's windowless bathroom. It was Brother McKee's deep conviction that the miracle of jet-propulsion should be observed in total darkness. When Perry bellowed like a bull and tumbled out the doorway, we knew that Ernie had held the match too close. Ernie Henry is gone now, too.  The immortals from my past are disappearing.The last time I spoke to Kary Mullis, Loren Lewis, Perry McKee and Ernie Henry, I didn't know that it would be the last time I spoke to them. My only regrets are the things I left unsaid. Please don't read too much into these musings. I'm fine. Pennie is fine. No one is dying. It's just that time of year.  The green of the grass is soaking back into the earth and the leaves are turning red and orange. Children are gathering into rooms again where an adult tells them not to talk. Men are chasing a tapered leather ball as escaped convicts blow whistles and toss their handkerchiefs into the air. I look for Andy Griffith to ask if he wants to get a Big Orange drink, but Andy is nowhere to be found.  It won't be long before my lawn pulls a white blanket up to its chin, just outside my front door. The squirrel in his cap and the plants in burlap will all settle down for a long winter's nap.  And then Springtime will pierce the pale heart of winter with a shout of green and a blade of grass, and we will dress in bright colors for Easter. Kary Mullis opened the door of genetic research when he invented Polymerase Chain Reaction. Loren Lewis opened the future of a 15-year-old boy when he showed him how to be unafraid. Perry McKee and Ernie Henry had no regrets. It seemed like a good idea at the time. Roy H. Williams Steve Curtin is ranked as one of the top 30 customer service experts in the world. His clients include Carnival Cruise Line, NAPA Auto Parts, and TJ Maxx. Steve believes every owner and every manager needs to have “the conversation” with every employee about why their job matters, and why their company matters. “The NASA janitor wasn't mopping floors; he was helping to send a man to the moon.” Imagine what would happen if your employees felt the same way about the greater purpose of the work they do in your company! Steve Curtin and roving reporter Rotbart talk about it at MondayMorningRadio.com.

Steve Curtin, ranked as one of the top 30 customer service experts in the world — with clients that include Carnival Cruise Line, NAPA Auto Parts, and TJ Maxx — believes that every owner and manager needs to have “The Revelation Conversation” with each of their employees. The conversation, which is the focus of Steve's latest book, is designed to address the question of why their job and their company matter. As Steve tells host and award-winning author Dean Rotbart, “we've all heard the story of the NASA janitor who wasn't mopping floors; he was helping to send a man to the moon.” Imagine what would happen to each worker's productivity and job satisfaction, Curtin asks, if your employees felt the same way about the greater purpose of the work they do. After a 20-year career with Marriott International working in hotel operations, sales and marketing, and training and development, Steve now devotes his time to speaking, consulting, and writing on the topic of extraordinary customer service. Photo: Steve Curtin, The Revelation ConversationPosted: October 3, 2022Monday Morning Run Time: 41:47

Steve Curtin is the author of the bestselling book Delight Your Customers and is a globally known expert and speaker on customer service management and leadership. He was rated fourth by Global Guru in its annual listing of the top 30 customer service experts in the world. Before launching his consulting company in 2007, Curtin had a 20-year career with Marriott International. Today, his client list includes Carnival Cruise Line, NAPA Auto Parts, TJ Maxx, and HealthONE. His new book is The Revelation Conversation: Inspire Greater Employee Engagement by Connecting to Purpose. Learn more at stevecurtin.com.

Previewing the NAPA Auto Parts Mayhem on the Mountain

We are at the 2022 Napa Expo with reigning two-time world champion Ron Capps, who has just recently started his own Motorsports company. Find out what it's like being both the driver and team owner. Listen to Ron explain the initial rush when his race car goes from 0-100mph in 7/10 of a second. He says It's all about his team and the processes and procedures. Established in 2021, Ron Capps Motorsports is a single-car NHRA Funny Car team owned and operated by reigning and two-time world champion Ron Capps. Headquartered in Brownsburg, Ind., the team will make its on-track debut in 2022 and will compete on the 22-race NHRA Camping World Drag Racing Series circuit thanks to the support of NAPA AUTO PARTS. Capps, who serves as both the owner and driver of his namesake operation, is the second-winningest Funny Car pilot in NHRA history, with 67 wins in the category and 68 overall (1 Top Fuel). The 2022 NHRA season marks Capps' 28th year competing in the sport's professional ranks. Category: NHRA Funny Car Sponsor/car: NAPA AUTO PARTS Crew chief: Dean ‘Guido' Antonelli, John Medlen Career best points finish: 1st (2016, 2021) Career event titles: 68 (Funny Car: 67; Top Fuel: 1) Career final rounds: 131 (Funny Car: 129; Top Fuel: 2) Career No. 1 qualifying positions: 29 Career best elapsed time: 3.837 secs, (Reading, 2019) Career best speed: 339.28 mph (Reading, 2019) On the Internet: https://twitter.com/RonCapps28 (twitter.com/RonCapps28), https://facebook.com/RonCappsFC (facebook.com/RonCappsFC), https://instagram.com/RonCapps28 (Instagram.com/RonCapps28), https://knowhow.napaonline.com/ (NAPAonline.com), https://www.nhra.com/drivers/ron-capps/966 (NHRA) Key Talking Points What people forget- NAPA isn't a chain or a franchise; it is owned by people in your neighborhood. His dad was a dealer technician- he was his dad's mechanical assistant  Told team owner last September he wasn't coming back- Announced the launch of his own team, Ron Capps Motorsports, in December 2021. The team, with Capps serving as owner-driver, made its NHRA debut in 2022 2022 marks Capps' 28th season competing professionally in the NHRA (first event: Phoenix, 1995) One of 17 drivers in NHRA history to have claimed a win in both the Top Fuel and Funny Car categories “I was in my mom's belly at my first race,” he says, adding his mom, Betty, met his dad, John, at a drag race. “I'll never forget when I was at the Denver airport going up an escalator, and a woman at least 80 was coming down,” he recalls. “As she came closer, she started singing the ‘NAPA Know How' song and was shaking her head as we do in the commercials “You can't win the Kentucky Derby on a mule.” Intrigued by hearing the stories of NAPA Auto Care people and fans while attending events and networking  Hired his world championship team to join him- the manager is critical and the trust to let the team members do what they need to do with processes and procedures. There is a team goal to be successful.  Advice for son- get a basic business degree Behind the scenes before a race- sponsor event (like indoor go carting, top golf, dinners etc) 8 crew members take apart an engine and put it back together in 33 minutes. 11,000 horsepower 300 mph+ in a quarter mile 0 to 100mph in 7/10 of a second in 60 ft His wife is involved in the business- invoices, insurance, etc “Crash course to be an owner…but you can do it.” Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee)...

Watch the Video: https://youtu.be/-zCS70VGmC8 (HERE)We are at the 2022 Napa Expo with reigning two-time world champion Ron Capps, who has just recently started his own Motorsports company. Find out what it's like being both the driver and team owner. Listen to Ron explain the initial rush when his race car goes from 0-100mph in 7/10 of a second. He says It's all about his team and the processes and procedures.Established in 2021, Ron Capps Motorsports is a single-car NHRA Funny Car team owned and operated by reigning and two-time world champion Ron Capps. Headquartered in Brownsburg, Ind., the team will make its on-track debut in 2022 and will compete on the 22-race NHRA Camping World Drag Racing Series circuit thanks to the support of NAPA AUTO PARTS. Capps, who serves as both the owner and driver of his namesake operation, is the second-winningest Funny Car pilot in NHRA history, with 67 wins in the category and 68 overall (1 Top Fuel). The 2022 NHRA season marks Capps' 28th year competing in the sport's professional ranks. Category: NHRA Funny Car Sponsor/car: NAPA AUTO PARTS Crew chief: Dean ‘Guido' Antonelli, John Medlen Career best points finish: 1st (2016, 2021) Career event titles: 68 (Funny Car: 67; Top Fuel: 1) Career final rounds: 131 (Funny Car: 129; Top Fuel: 2) Career No. 1 qualifying positions: 29 Career best elapsed time: 3.837 secs, (Reading, 2019) Career best speed: 339.28 mph (Reading, 2019) On the Internet: https://twitter.com/RonCapps28 (twitter.com/RonCapps28), https://facebook.com/RonCappsFC (facebook.com/RonCappsFC), https://instagram.com/RonCapps28 (Instagram.com/RonCapps28), https://knowhow.napaonline.com/ (NAPAonline.com), https://www.nhra.com/drivers/ron-capps/966 (NHRA)Key Talking Points What people forget- NAPA isn't a chain or a franchise; it is owned by people in your neighborhood. His dad was a dealer technician- he was his dad's mechanical assistant  Told team owner last September he wasn't coming back- Announced the launch of his own team, Ron Capps Motorsports, in December 2021. The team, with Capps serving as owner-driver, made its NHRA debut in 2022 2022 marks Capps' 28th season competing professionally in the NHRA (first event: Phoenix, 1995) One of 17 drivers in NHRA history to have claimed a win in both the Top Fuel and Funny Car categories “I was in my mom's belly at my first race,” he says, adding his mom, Betty, met his dad, John, at a drag race. “I'll never forget when I was at the Denver airport going up an escalator, and a woman at least 80 was coming down,” he recalls. “As she came closer, she started singing the ‘NAPA Know How' song and was shaking her head as we do in the commercials “You can't win the Kentucky Derby on a mule.” Intrigued by hearing the stories of NAPA Auto Care people and fans while attending events and networking  Hired his world championship team to join him- the manager is critical and the trust to let the team members do what they need to do with processes and procedures. There is a team goal to be successful.  Advice for son- get a basic business degree Behind the scenes before a race- sponsor event (like indoor go carting, top golf, dinners etc) 8 crew members take apart an engine and put it back together in 33 minutes. 11,000 horsepower 300 mph+ in a quarter mile 0 to 100mph in 7/10 of a second in 60 ft His wife is involved in the business- invoices, insurance, etc “Crash course to be an owner…but you can do it.” Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network)http://youtube.com/carmcapriotto (Subscribe on YouTube)...

Previewing the NAPA Auto Parts Night of Fire and Thunder

The meteoric rise of a Motorsports empire. Dirty Mo Media and The Dale Jr. Download present a special look behind the curtain of Dale Earnhardt Inc, as told by drivers and key members of the team. This episode focuses on the growth of Dale Earnhardt's racing team from a part-time effort in the NASCAR Xfinity Series to a winning three-car team in NASCAR's elite Cup Series. Drivers Ron Hornaday Jr., Steve Park and Michael Waltrip share their experiences in getting to know the Intimidator and how he pulled them under his wing and into DEI.One of the key members of Earnhardt's team, was Ty Norris. Norris wore several hats at DEI, but we learn his most important was being one of Dale Earnhardt's top "lieutenants." Norris shares how Dale Earnhardt took him from a public relations position to helping him operate his beloved race team.Steve Park was plucked from the open-wheeled Modified ranks of the northeast to be the driver to build the program around. After some time seasoning, Park was Earnhardt's choice to race in the Cup level. This paved the way for Dale Earnhardt Jr. We learn that his first opportunity came on a suggestion from his uncle, the late Danny Earnhardt Sr. Dale Jr. proved he was a winner and joined Park. The trinity was completed with the arrival of Michael Waltrip who was tabbed to pilot the NAPA Auto Parts ride.The formation of a third Cup team didn't come without sacrifices. Ron Hornaday Jr. describes how he was let go, in an unorthodox meeting with Dale Earnhardt.The vision for DEI was clear: get the best drivers, build the best cars, and do it all from within. 2001 was to be the start of a new era. Unfortunately, with the death of Dale Earnhardt in the season opening Daytona 500, the new era took on an even more significant meaning. To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices

This is an alternate version of our "DEI Days: The Rise" episode. It is a mix of the episode that doesn't include the music scores during the interviews. We hope you enjoy!About the EpisodeThe meteoric rise of a Motorsports empire. Dirty Mo Media and The Dale Jr. Download present a special look behind the curtain of Dale Earnhardt Inc, as told by drivers and key members of the team. This episode focuses on the growth of Dale Earnhardt's racing team from a part-time effort in the NASCAR Xfinity Series to a winning three-car team in NASCAR's elite Cup Series. Drivers Ron Hornaday Jr., Steve Park and Michael Waltrip share their experiences in getting to know the Intimidator and how he pulled them under his wing and into DEI.One of the key members of Earnhardt's team, was Ty Norris. Norris wore several hats at DEI, but we learn his most important was being one of Dale Earnhardt's top "lieutenants." Norris shares how Dale Earnhardt took him from a public relations position to helping him operate his beloved race team.Steve Park was plucked from the open-wheeled Modified ranks of the northeast to be the driver to build the program around. After some time seasoning, Park was Earnhardt's choice to race in the Cup level. This paved the way for Dale Earnhardt Jr. We learn that his first opportunity came on a suggestion from his uncle, the late Danny Earnhardt Sr. Dale Jr. proved he was a winner and joined Park. The trinity was completed with the arrival of Michael Waltrip who was tabbed to pilot the NAPA Auto Parts ride.The formation of a third Cup team didn't come without sacrifices. Ron Hornaday Jr. describes how he was let go, in an unorthodox meeting with Dale Earnhardt.The vision for DEI was clear: get the best drivers, build the best cars, and do it all from within. 2001 was to be the start of a new era. Unfortunately, with the death of Dale Earnhardt in the season opening Daytona 500, the new era took on an even more significant meaning. To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices

This is an alternate version of our "DEI Days: The Rise" episode. It is a mix of the episode that doesn't include the music scores during the interviews. We hope you enjoy! About the Episode The meteoric rise of a Motorsports empire. Dirty Mo Media and The Dale Jr. Download present a special look behind the curtain of Dale Earnhardt Inc, as told by drivers and key members of the team. This episode focuses on the growth of Dale Earnhardt's racing team from a part-time effort in the NASCAR Xfinity Series to a winning three-car team in NASCAR's elite Cup Series. Drivers Ron Hornaday Jr., Steve Park and Michael Waltrip share their experiences in getting to know the Intimidator and how he pulled them under his wing and into DEI. One of the key members of Earnhardt's team, was Ty Norris. Norris wore several hats at DEI, but we learn his most important was being one of Dale Earnhardt's top "lieutenants." Norris shares how Dale Earnhardt took him from a public relations position to helping him operate his beloved race team. Steve Park was plucked from the open-wheeled Modified ranks of the northeast to be the driver to build the program around. After some time seasoning, Park was Earnhardt's choice to race in the Cup level. This paved the way for Dale Earnhardt Jr. We learn that his first opportunity came on a suggestion from his uncle, the late Danny Earnhardt Sr. Dale Jr. proved he was a winner and joined Park. The trinity was completed with the arrival of Michael Waltrip who was tabbed to pilot the NAPA Auto Parts ride. The formation of a third Cup team didn't come without sacrifices. Ron Hornaday Jr. describes how he was let go, in an unorthodox meeting with Dale Earnhardt. The vision for DEI was clear: get the best drivers, build the best cars, and do it all from within. 2001 was to be the start of a new era. Unfortunately, with the death of Dale Earnhardt in the season opening Daytona 500, the new era took on an even more significant meaning. Learn more about your ad choices. Visit podcastchoices.com/adchoices

The meteoric rise of a Motorsports empire. Dirty Mo Media and The Dale Jr. Download present a special look behind the curtain of Dale Earnhardt Inc, as told by drivers and key members of the team. This episode focuses on the growth of Dale Earnhardt's racing team from a part-time effort in the NASCAR Xfinity Series to a winning three-car team in NASCAR's elite Cup Series. Drivers Ron Hornaday Jr., Steve Park and Michael Waltrip share their experiences in getting to know the Intimidator and how he pulled them under his wing and into DEI. One of the key members of Earnhardt's team, was Ty Norris. Norris wore several hats at DEI, but we learn his most important was being one of Dale Earnhardt's top "lieutenants." Norris shares how Dale Earnhardt took him from a public relations position to helping him operate his beloved race team. Steve Park was plucked from the open-wheeled Modified ranks of the northeast to be the driver to build the program around. After some time seasoning, Park was Earnhardt's choice to race in the Cup level. This paved the way for Dale Earnhardt Jr. We learn that his first opportunity came on a suggestion from his uncle, the late Danny Earnhardt Sr. Dale Jr. proved he was a winner and joined Park. The trinity was completed with the arrival of Michael Waltrip who was tabbed to pilot the NAPA Auto Parts ride. The formation of a third Cup team didn't come without sacrifices. Ron Hornaday Jr. describes how he was let go, in an unorthodox meeting with Dale Earnhardt. The vision for DEI was clear: get the best drivers, build the best cars, and do it all from within. 2001 was to be the start of a new era. Unfortunately, with the death of Dale Earnhardt in the season opening Daytona 500, the new era took on an even more significant meaning. Learn more about your ad choices. Visit podcastchoices.com/adchoices

HAD JUST RETIRED FROM BEING A MANAGER WITH NAPA AUTO PARTS when he saw his first Bonsai tree. The feeling he got from seeing that unusual little twisted tree realized eventually into a profitable and money-making hobby/ business. RECORDED 9/14/21, AIR DATE 1O/3/21 --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

Several things define NASCAR/ARCA Menard West Series Team Owner Bill McAnally. First there's ten championships for his team 10 championships in the NASCAR/ARCA Menard West Series. Then some of the biggest names in racing have come through the Bill McAnally Racing garage. And the BMR relationship with NAPA Auto Parts is as well known as the team's headquarters in California wine country. But maybe the biggest headline this season is BMR's chamge from Toyota to Chevrolet. Listen...

I am so excited about this! DELIVERING ECOMMERCE is a weekly podcast & live-stream hosted by me, Chris Parsons. Along with industry experts around the globe and my 20 years plus in retail, we tell our stories and have some fun along the way. #B2B #eCommerce  #Retail Please join me as I Interview  Paola Bianchi Director, Digital Strategy & Retail at NAPA AUTO PARTS.  Paola Bianchi https://www.linkedin.com/in/paola-bianchi-mba-b6b5615a/ Results-driven, multilingual professional with over 15 years of experience in product, brand and market development. Highly engaged and dynamic focused on communication with a curious and innovative personality, I enjoy working in multidisciplinary teams to drive success.Chris Parsons https://www.linkedin.com/in/chrisaparsons/A digital marketing expert with notable success in launching Canadian brands online. With 20 years of experience, Chris was a key member of leadership for Walmart Canada Corporation during the launch of Walmart.ca. Chris' accolades include working in the Pets Category where he significantly increased Big Al's and Ren's Pets online sales while working cross-functionally with store teams. He worked for newegg.ca as the National Manager and launched 8 Global Markets for the organization. As Director, eCommerce, Chris is responsible for the Home's strategic direction and online digital strategy.Delivering eCommerce on Spotifyhttps://open.spotify.com/show/5Gn8f63iFMkzzvXfkW0gHp?si=d8e7b84c142b42a0

How do we handle a toxic employee? How long have we noticed their behavior and never addressed it? Is it hard for owners to let someone go that they hired and thought would be a great fit for the team? Dr. Dave Weiman, psychologist, and owner of Weiman Consulting explain the behavioral background of a toxic employee. Every business owner needs to listen to this episode! Key Talking Points Toxic employees- they know other people will pick up their slack and don't care. It is almost impossible to change toxic behavior, but you can almost always change the production level on a positive team player employee. Toxic people have excuses for their behavior Red flags during hiring- behavioral questions, not following instructions in process.  “Tell me about a recent success that you were directly involved in, what happened and why was it successful?” “Can you tell me about a recent professional disappoint and why it didn't go well?” Do they only give themselves credit for success? Do they blame others for disappointment?  You risk other employees leaving because you as an owner, are tolerating toxic behavior 20% at top of business- follow all the rules, self-motivated. 20% at the bottom- unhappy wherever they are, complain, “problem children,” 60% in middle that can be drawn up or down What are people doing outside of work? What do they value? “How do you pick the guys that go on Seal Team Six? Because they're the best of the best of the best.” Graph: On one side (y-axis) is performance. On the other side (x-axis) is trust. A high performance & low trust person is a toxic leader and a toxic team member. Coachability- take in feedback and change, are they giving excuses? Are they missing the impact of the behavior? Do they not think they're the problem?  Are they motivated to change? Be clear about your values, what are the other employees doing to demonstrate those values? It can be hard to let someone go- you picked that person and hired him/her Address issues/concerns immediately- learn why it happened, what can WE do to improve this? Connect with the show: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. He is also an adjunct Assistant Professor at Widener University's Institute for Graduate Clinical Psychology, and he is a Certified Performance Coach through Johnson & Johnson's Human Performance Institute. Dr. Weiman has been quoted in BusinessWeek, the Los Angeles Times, Men's Health, Entrepreneur, and many other publications. He has also been a guest on Fox News Philadelphia, Money Matters TV, and numerous podcasts, where he shares insights about the psychology of success, motivation, and more. You can check David's other episodes https://remarkableresults.biz/?s=David+Weiman (HERE). Check out today's partner: As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to...

Welcome to Episode 41 of the Lovecars On The Grid podcast! Tiff Needell and Paul Woodman are here with another episode, with a motorsport roundup of events from the past week! It's been Christmas week, so very quiet from a motorsport front, but still lots to talk about from the FIA with Formula 1 and other sports, too. The FIA seems to be going through an interesting period, after Frenchman, Jean Todt moved on from being in charge of the FIA for 12 years, bringing in Mohammed Ben Sulayem as the new FIA President. Then of course we had the controversy between Lewis Hamilton and Max Verstappen in the last race of the season at the Abu Dhabi Grand Prix. Furthermore, both Ross Braun and Pat Symonds are leaving Formula 1, who were two figures behind the new, 2022 car. In addition to this, Belgian FIA Rally Director, Yves Matton also quits! What also doesn't help, is that a petition has been launched on Twitter to get Michael Masi out of the FIA, following his decisions at the Abu Dhabi Grand Prix. Should he stay? What do you think? To make matters even worse, Nicolas Latifi, who was the driver that crashed, causing the safety car at the Abu Dhabi Grand Prix, has been receiving death threats for what happened to Lewis Hamilton following the incident! Of course, Latifi didn't intend to crash! Paul then gives us some stats on Formula 1 for our Christmas Quiz! Comparing Max Verstappen beating Lewis Hamilton to Fernando Alonso beating Michael Schumacher in 2005. Did you also know that Nikita Mazepin received 234 blue flags in the 2021 season! World Rally Championship is back on 23rd January, with French Rally driver Sebastian Loeb driving for Ford in the new Puma rally cars. The cars this season will be hybrid for the first time, too, which will make for an interesting season for WRC with 100HP boosts from the hybrid system. In the British Touring Cars Championship, NAPA Auto Parts are using BTCC as a launch platform for their business in the UK market, which will give BTCC a real boost, allowing drivers to be paid to be full time BTCC drivers, as opposed to drivers using their own sponsors. As January approaches, we of course look forward to the Dakar rally, that starts on 1st January. With nearly 500 different vehicles taking part, from buggies, motorbikes, trucks and cars, with just 1000 people taking part and just 10 British people taking part! That's it for our podcasts for this year! Thank you to everyone who has supported us and may we wish you a very Happy New Year!

Key Talking Points “Using Integration to Supercharge Your Existing Marketing” The residual value of previous content- getting the most out of every picture/video What should you talk about? Listen to your customer's questions, answer in the form of a picture/video. Answer 1 question and have 1 month of marketing content.  When business is good, don't take your foot off the marketing pedal- stop stopping. Your business is the average of the highs and lows. Priorities may change but continue to do what works. Instead of slowing down, take a turn instead. Always talk about the culture of your business.  Email marketing- seeing the email in the inbox without opening it is still successful as a reminder you're there. People will forget about you.  Marketing vs advertising- marketing develops relationships with customers and turns them into friends. Making connections with customers to the shop employees.    Commitment to community involvement  Facebook Ads- don't put all your eggs in one basket. “Turn your authentic message into a constant message” Darrin Barney Don't wait until the bottom falls out to set your business for success  Continue to move your goals Connect with the show: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at http://www.napabenefitscenter.com (www.napabenefitscenter.com) or call the NAPA Benefits Center at 844-627-2123. The Panel Kim Walker from Shop Marketing Pros is a social media expert. Kim's experience includes a school counselor and teacher. Her husband Brian, started his own shop while he was a Mercedes technician in North Carolina. Then asked Kim to leave her school job and join his service business. Then for specific reasons left to go back home to Louisiana. It was almost destiny that they launched Shop Marketing Pros. As a former shop owner, Kim's advice and expertise on social media is perfectly matched because she's been there and done that. Kim is a member of Women in Auto Care, an ATI and Management Success Graduate, and their shop was a Motor Age Top Shop winner two years in a row. Their shop experience is without question, so when she talks about social media as it relates to the automotive service professional, she has the experience that matters. Look for Kim's other episodes https://remarkableresults.biz/?s=kim+walker (HERE). Shop Marketing Pros Website https://shopmarketingpros.com/ (HERE). Brian Walker was a Mercedes Benz Master dealer technician and was ASE Master Certified. He owned Peak Automotive in Apex, NC and was recognized by Motor Age Magazine as a Top Ten Shops twice. Brian was also the ASA North Carolina Mechanical Division Director. Brian is co-owner of Shop Marketing Pros. He does “Done for you” marketing services for auto repair shops. Brian believes that...

In this episode #32: "The inside story on NAPA and The NAPA AutoCare center advantage", producer Phil Tower and hosts Al Schwinkendorf and John Puhek welcome guest Russ Paroff, District Sales Manager at NAPA Auto Parts. Russ discusses the advantage of trusting your car repairs to a NAPA AutoCare service center. Today, NAPA-branded stores and AutoCare Centers serve service professionals, do-it-yourselfers, and everyday drivers with NAPA quality parts and supplies to keep cars, trucks, and equipment performing safely and efficiently. NAPA nationwide has more than 500,000 part numbers (*that's a LOT of parts!) which are distributed across 57 distribution centers, 6,000 NAPA AUTO PARTS stores, and more than 16,000 NAPA AutoCare and AutoCare Collision Centers throughout the United States. Oh, and in case you hadn't figured it by now, Verburg's Automotive is a proud NAPA AutoCare CenterMichigan's AutoTalk podcast is available on Apple Podcasts, Google Podcasts, Amazon Audio, iHeartRadio, Spreaker.com, Deezer, and Podcatcher.Follow our Facebook page: https://www.facebook.com/MichigansAutoTalkPodcastNAPA Online: https://www.napaonline.com/Verburg's Automotive: https://www.verburgauto.com/

On this episode, I speak with one of my favorite marketing leaders in Atlanta, Paige Farrow. Paige is currently the Director of Brand Strategy & Management at NAPA Auto Parts, and we talk about her career journey (which includes stops at Coca-Cola and Charbroil), her style of leadership, advice she has for young people starting out in their career, and some tips on the age-old fight for better work-life balance, something we're both still working on. Don't forget to subscribe! About me: Sign up for my weekly email newsletter! CEO: Dragon Army My books: The Turnaround Leadership Series Co-founder: Ripples of Hope + 48in48 + The A Pledge Blog: www.jeffhilimire.com LinkedIn: linkedin.com/in/jeffhilimire --- Send in a voice message: https://anchor.fm/jeff-hilimire/message

Sue Dickson, Owner of Closs Tire & Auto Inc, Waukegan, IL. Sue is trying to change the face of the industry to empower woman to be a part of the automotive industry. Sue has 37 years of experience in retail automotive market and has partnered with her community to grow her business. She is directly responsible for overall profitability, sales and service for this independent auto repair facility. She continues to work with the Lake County Tech Campus, College of Lake County, to bridge the gap between school based work and hands-on work experience. Sue has written and implemented a Lake County Tech Campus internship which has been in place since 2019 and served over 50 students.  She also has partnered with Lake County Workforce Development to take her internship program to the next level. This relationship has given students the opportunity to gain work base employment and grant opportunities for education at the local community college. Key Talking Points “Give Me 10” Internship Program- 10 hours broken up 2 hours for 5 days. Job shadowing 2 hours the first day, after that they will be working for the remaining 8 hours. Oil changes, brake work, tires, etc. Insurance is covered by the school because it is work-based learning Break the stereotype that young adults can only be successful if they have a 4-year degree What is the biggest competition with independent repair shops? Dealerships. Local shops started coming together for networking meetings, they also visit each other's shops to critique Sue volunteers at the local car show and she registers classic cars. They wanted the tech campus to be involved and see the older cars. She went to the independent group and asked to donate a car to the tech campus. Tech 1 kids do steering and suspension. Tech 2 kids rebuild the motor. Collision painted it. Will be showcased at the advisory meeting. The car will travel to locations that have an internship program. Raffle tickets to win the car. Donate money to a non-profit Grant opportunities through the workforce development- over 4 years the networking group has received almost 200K  University of the Aftermarket Leadership 2.0 Class- AAP Connect with the show: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123. https://remarkableresultsradio.captivate.fm/listen ()

David Eugene McLean, 71, of Jackson, passed away Wednesday, September 15, 2021 at his residence surrounded by family. He was born in Grove Hill on August 1, 1950 to Lloyd McLean and Wilda Mae Duke McLean. He was a veteran of the U.S. Army and a member of Calvary Baptist Church. He had been employed with NAPA Auto Parts and was a passionate fan of the University of Alabama football team. He adored his family and loved spending time with them, especially his grandchildren's sporting events. He is survived by his wife, Linda Counselman McLean; children, Vickie McLean (Robbie) Dailey,...Article Link

David Eugene McLean, 71, of Jackson, passed away Wednesday, September 15, 2021 at his residence surrounded by family. He was born in Grove Hill on August 1, 1950 to Lloyd McLean and Wilda Mae Duke McLean. He was a veteran of the U.S. Army and a member of Calvary Baptist Church. He had been employed with NAPA Auto Parts and was a passionate fan of the University of Alabama football team. He adored his family and loved spending time with them, especially his grandchildren's sporting events. He is survived by his wife, Linda Counselman McLean; children, Vickie McLean (Robbie) Dailey,...Article Link

https://www.youtube.com/watch?v=CUbcSZ4dr7w&t=2s Hunt Demarest, CPA Paar-Melis. Hunt is Accredited in Business Valuation and a licensed Certified Public Accountant that has been with the firm since 2006. He specializes in business taxes, valuations, and does consult work with our clients all across the country. When he's not in the office, Hunt enjoys spending time with his family, golfing, working on and racing his cars. Look for Hunt's other episodes https://remarkableresults.biz/?s=Hunt+Demarest (HERE). Brian Bates, the owner of Eagle Automotive Service, 5 locations, bought the neighborhood shop in Columbine Hills back in 2004 as a way to serve the community by offering quality repairs and services while living out his dream of running his own business. Brian has served as a President of the local NAPA Autocare Business Development group, served on the national AutoCare council with the president and directors of NAPA Auto Parts, and is proud of his team's achievements in becoming an AAA auto repair certified and holding a BBB A+ rating since the inception of the grading system in 2007. Listen to Brian's previous episodes https://remarkableresults.biz/?s=%22brian+bates%22 (HERE) Joe Hanson owns Gordie's Garage. Joe has attended Management Success, NAPA training, Lawrence Tech University and most recently he is a member of the RLO 20 Group 13. He has earned his ASE C1: Automobile Service Consultant Certification. Under his father's leadership, he has seen what it really takes to make a business like this work. Listen to Joe's Episodes https://remarkableresults.biz/?s=hanson (HERE). Key Talking Points Value your business before you sell or begin to think about selling- need to figure out value today so that you know what to do to change the value of the business in the future. Find an objective process to value your business before you start talking to a seller.  Use an objective third party to negotiate with buyer and seller- CPA/accountant/business valuators. “Higher than what you want to pay and lower than what you want to sell.” Work together instead of against.  The best tool to evaluate/estimate what a shop is worth- multiple of net income, what does it make at foundation over 3-5 years? Multiply 2.5-3X SDE- seller discretionary earnings, do you add it back in? If the owner is an integral part of the organizaion (owner and service advisor/technician etc) then you can't justify adding back payroll. Financial forecast- creating a roadmap for bank/SBA, prepare financials, marketing campaigns, write assumptions for expenses The end game isn't closing on the business, it is succeeding in new business  Know your buyer- price is important but the representation of price is where the value is Key advantages- finding out what motivation of the seller, most time it is about legacy and wellbeing for employees and customers.  Trust and transparency with both parties Take emotion out- need to be in a logical state of mind, you are purchasing and selling an asset Growing after purchasing- as an owner, business, and employees Support during venture- at home, professional network as you go through all the ups and downs. Learn from other people's successes and failures.  A special thanks to Hunt Demarest, Brian Bates and Joe Hanson for their contribution to the aftermarket. Books Page https://my.captivate.fm/books/ (HERE) Listen to all https://remarkableresults.biz/remarkable-results-radio-podcast/ (Remarkable Results Radio), https://remarkableresults.biz/for-the-record/ (For The Record) and https://remarkableresults.biz/town-hall-academy/ (Town Hall Academy) episodes. http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter  )http://bit.ly/1SVqRvh (LinkedIn   )https://www.instagram.com/remarkableresultsradiopodcast/ (Instagram)https://www.youtube.com/channel/UCX1YwTr7M2qRHPB2F7atB8g (  Youtube...

The MRN broadcast of the NAPA Auto Parts 200 at Circuit Gilles Villeneuve. Learn more about your ad choices. Visit podcastchoices.com/adchoices See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

How to Grow Your Agency with a Target Audience of One Sounds a bit crazy but today's guest, Chris Brogan, says not only should you find your niche but why you should really drill down and create a target audience of a particular person to exert your marketing efforts. Chris is CEO of Owner Media Group as well as a long-time blogger, professional speaker, author and consultant on using media and engagement to build a better marketplace. He's worked with brands like Coke, Google, Comcast, and Pepsi but he's also been consulting with smaller businesses as well.   Why Focus on an “Audience of One” Target Audience When There are So Many People to Reach? “We live in a world where even a toilet knows you've left and automatically flushes but a person in the same room as you can be so absorbed in their phone they hardly notice you,” says Chris. Be the toilet. Help people feel seen and heard. To do this, identify a very specific target audience (don't worry about reaching everyone and don't worry about scaring people away). There are commonalities among individuals; find those and market to them in that way. Chris uses the example of Napa Auto Parts and Ace Hardware stores. Sure, they're in completely different industries but the common trait is that they're retailers for the Do-It-Yourself-er. The principle is the same for both - buy the parts, install them on your own. Find the similarities while treating them uniquely. And, to REALLY reach your Audience of One: DON'T try to be the next “Thought Leader”. Flooding media with streams of content streams - which usually ends up just being links to articles - doesn't help or serve anyone. Don't add to the chaos. DO find a way to inform, entertain and equip your prospective clients for success. Make them the hero in their own story. Give away your ideas and the framework. They will still come to your for implementation and adding value. Think about it - even if they have the recipe most people still prefer sitting down to be served at a restaurant. DON'T think for a minute that everyone is reading everything you put out there. They aren't able to watch your every move. (But what a great problem to have if they were!) DO feel free to recycle your content by finding a different way to present it. If you are providing value and serving your audience, it's OK to repeat yourself or explain it in a different way to reach different people. [clickToTweet tweet="3 NEW Golden Rules of Business to Know Right Now: " quote="3 NEW Golden Rules of Business to Know Right Now: "] Business is about belonging. People want to be part of something, so make your business a servant to their community. Access is the new aloofness. Be available and reach out personally. People buy from people, not from brands or businesses. Connect and serve. Community and engagement go a long way. If you can connect people to each other and provide value for both, your extension of goodwill will gain their loyalty and trust. In terms of terms of tools, Chris believes we are done with multi-billion user platforms. People are trending toward community-based platforms that serve a purpose in their corner of the world. He feels applications like Bonfire and Whatsapp, the smaller group-based community platforms, are going to the upcoming trend. Above All, Just Be You Don't try to be like the big agencies. Chris and I both agree the key to a successful business is having great relationships. Be personal, be available, and take a genuine interest in your clients and community. The big agencies may have tons of clients but that only means they can afford to tick off a few. When you're being yourself you'll attract clients who are like-minded. Working with people you would actually hang out with socially makes for smoother, seamless work. Improve Your Agency and Become a Better Agency Owner! Want extra help in taking your agency to the next level and becoming a better agency owner? You can find lots of tips, tricks, and insights by reading our blogs that cover a wide variety of topics or if videos are more your thing, visit my YouTube channel!