Podcasts about napa auto parts

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Play Episode Listen Later Feb 22, 2023 128:50

The MRN broadcast of the 2001 NAPA Auto Parts 500 from Auto Club Speedway Learn more about your ad choices. Visit podcastchoices.com/adchoices See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

MRN Classic Races - 2001 NAPA Auto Parts 500

races mrn napa auto parts

Play Episode Listen Later Feb 22, 2023 135:05

The MRN broadcast of the 2001 NAPA Auto Parts 500 from Auto Club Speedway Learn more about your ad choices. Visit podcastchoices.com/adchoices

Inside Speedway -Brock Hallett Classic Classic finish.

Sport Radio - Australia

Play Episode Listen Later Feb 1, 2023 36:06

Brock Hallett talks about winning the 50th Grand Annual Classic at Premier Speedway. Tim Hodges talks about putting together his NAPA Auto Parts team and James McFadden wraps up his classic.

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Inside Speedway -Brock Hallett Classic Classic finish.

Inside Speedway

Play Episode Listen Later Feb 1, 2023 36:06

Brock Hallett talks about winning the 50th Grand Annual Classic at Premier Speedway. Tim Hodges talks about putting together his NAPA Auto Parts team and James McFadden wraps up his classic.

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Scott Clay – Deep roots, and an invitation for young professionals to experience K-County

Clearly Kosciusko

Play Episode Listen Later Dec 22, 2022 37:48

Scott has deep family roots in the community, and a passion this place he chooses to call home. He shares his take on personal and professional opportunities in K-County, while encouraging other young professionals to find their interest, and plugged in! Episode Show Notes [1:45] Meet Scott Clay, entrepreneur and marketing manager with NAPA Auto Parts [6:20] How Scott chooses to stay connected in K-County [6:30] A top facility for sports events – The CCAC [13:30] The first “pick your own” groceries supermarket in the county [16:50] How might someone get involved in local politics? [19:25] Encouraging young professionals to get involved [28:50] What are young leaders seeking in the community? [32:25] What does “Clearly Kosciusko” mean to Scott? [33:10] Something cool to add to the community Additional Resources: City-County Athletic Complex (CCAC) Young Adult Professionals (YAP)

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Generac Portable Generators Are A Danger To Your Fingers

Dr. Howard Smith Oncall

Play Episode Listen Later Nov 12, 2022 1:43

Vidcast: https://youtu.be/mepxRv-lF70 The CPSC and Generac Power Systems are recalling Generac, HomeLink, and DR 6500 Watt and 8000 Watt portable generators. The handles on these units can pinch fingers against the generator frame causing finger crushes and amputations. About 321,160 of these generators were sold in the US and about 4575 were sold in Canada at major home improvement and hardware stores nationwide and online, including Ace Hardware, Amazon, Blain's Farm & Fleet, City Electric Supply, Costco, Do it Best, Fastenal, Home Depot, Lowe's Stores, Napa Auto Parts, Northern Tool & Equipment, Orgill, Power Equipment Direct, Ravitsky Bros., True Value, and W.W. Grainger. If you purchased one of these generators from July, 2021 to November, 2022, contact Generac at 1-844-242-3493 to check if your unit is recalled. If so, make sure you insert a handle locking pin until you receive a free repair kit to position the handle away from the frame. https://www.cpsc.gov/Recalls/2023/CPSC-Reannounces-Recall-of-Generac-Portable-Generators-Additional-Finger-Amputation-and-Crushing-Injury-Reported-New-Repair-Kit-Available #generac #generator #handle #finger #crush #amputation #recall

The Immortals

Wizard of Ads

Play Episode Listen Later Oct 3, 2022 4:39

I hope you are not prone to regrets. The next time you make the wrong decision, I want you to look back and remember that it seemed like a good idea at the time. You were given incomplete information. The future was unknowable. What is there to regret? Nevertheless, the dull ache of regret came upon me when Kary Mullis died without warning. I loved Kary for his sense of humor and his wit, and I will always cherish what he wrote in my copy of his book, Dancing Naked in the Mind Field. And then Loren Lewis died without giving me a heads-up. Loren was never a father-figure; he was my outrageous older brother. He was bombastic and vain and he taught me how to get things done when I didn't have any money, and he would have taken a bullet for me. And then Perry McKee walked over the horizon without a wink or a wave good-bye. Perry was extraverted and impulsive and he made everyone laugh. When we were 14, Perry decided the day had finally arrived that he should light a fart and become the world's first jet-propelled human. He wanted me to hold the match for him but I vigorously declined, so Ernie Henry held the match as the rest of us stood anxiously outside the closed door of Perry's windowless bathroom. It was Brother McKee's deep conviction that the miracle of jet-propulsion should be observed in total darkness. When Perry bellowed like a bull and tumbled out the doorway, we knew that Ernie had held the match too close. Ernie Henry is gone now, too. The immortals from my past are disappearing.The last time I spoke to Kary Mullis, Loren Lewis, Perry McKee and Ernie Henry, I didn't know that it would be the last time I spoke to them. My only regrets are the things I left unsaid. Please don't read too much into these musings. I'm fine. Pennie is fine. No one is dying. It's just that time of year. The green of the grass is soaking back into the earth and the leaves are turning red and orange. Children are gathering into rooms again where an adult tells them not to talk. Men are chasing a tapered leather ball as escaped convicts blow whistles and toss their handkerchiefs into the air. I look for Andy Griffith to ask if he wants to get a Big Orange drink, but Andy is nowhere to be found. It won't be long before my lawn pulls a white blanket up to its chin, just outside my front door. The squirrel in his cap and the plants in burlap will all settle down for a long winter's nap. And then Springtime will pierce the pale heart of winter with a shout of green and a blade of grass, and we will dress in bright colors for Easter. Kary Mullis opened the door of genetic research when he invented Polymerase Chain Reaction. Loren Lewis opened the future of a 15-year-old boy when he showed him how to be unafraid. Perry McKee and Ernie Henry had no regrets. It seemed like a good idea at the time. Roy H. Williams Steve Curtin is ranked as one of the top 30 customer service experts in the world. His clients include Carnival Cruise Line, NAPA Auto Parts, and TJ Maxx. Steve believes every owner and every manager needs to have “the conversation” with every employee about why their job matters, and why their company matters. “The NASA janitor wasn't mopping floors; he was helping to send a man to the moon.” Imagine what would happen if your employees felt the same way about the greater purpose of the work they do in your company! Steve Curtin and roving reporter Rotbart talk about it at MondayMorningRadio.com.

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Every Owner and Manager Needs to Have ‘The Revelation Conversation' With Their Employees

Monday Morning Radio

Play Episode Listen Later Oct 3, 2022 41:48

Steve Curtin, ranked as one of the top 30 customer service experts in the world — with clients that include Carnival Cruise Line, NAPA Auto Parts, and TJ Maxx — believes that every owner and manager needs to have “The Revelation Conversation” with each of their employees. The conversation, which is the focus of Steve's latest book, is designed to address the question of why their job and their company matter. As Steve tells host and award-winning author Dean Rotbart, “we've all heard the story of the NASA janitor who wasn't mopping floors; he was helping to send a man to the moon.” Imagine what would happen to each worker's productivity and job satisfaction, Curtin asks, if your employees felt the same way about the greater purpose of the work they do. After a 20-year career with Marriott International working in hotel operations, sales and marketing, and training and development, Steve now devotes his time to speaking, consulting, and writing on the topic of extraordinary customer service. Photo: Steve Curtin, The Revelation ConversationPosted: October 3, 2022Monday Morning Run Time: 41:47

220 - Revelation Conversation W/ Steve Curtin

The Burden of Command

Play Episode Listen Later Sep 22, 2022 49:43

Steve Curtin is the author of the bestselling book Delight Your Customers and is a globally known expert and speaker on customer service management and leadership. He was rated fourth by Global Guru in its annual listing of the top 30 customer service experts in the world. Before launching his consulting company in 2007, Curtin had a 20-year career with Marriott International. Today, his client list includes Carnival Cruise Line, NAPA Auto Parts, TJ Maxx, and HealthONE. His new book is The Revelation Conversation: Inspire Greater Employee Engagement by Connecting to Purpose. Learn more at stevecurtin.com.

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Previewing the NAPA Auto Parts Mayhem on the Mountain

Burnin' Rubber

Play Episode Listen Later Aug 25, 2022 21:45

Previewing the NAPA Auto Parts Mayhem on the Mountain

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Ron Capps: Two Time World Champion NHRA Driver Turned Team Owner [RR 767]

Matt Fanslow - Diagnosing the Aftermarket A to Z

Play Episode Listen Later Aug 2, 2022 47:45

We are at the 2022 Napa Expo with reigning two-time world champion Ron Capps, who has just recently started his own Motorsports company. Find out what it's like being both the driver and team owner. Listen to Ron explain the initial rush when his race car goes from 0-100mph in 7/10 of a second. He says It's all about his team and the processes and procedures. Established in 2021, Ron Capps Motorsports is a single-car NHRA Funny Car team owned and operated by reigning and two-time world champion Ron Capps. Headquartered in Brownsburg, Ind., the team will make its on-track debut in 2022 and will compete on the 22-race NHRA Camping World Drag Racing Series circuit thanks to the support of NAPA AUTO PARTS. Capps, who serves as both the owner and driver of his namesake operation, is the second-winningest Funny Car pilot in NHRA history, with 67 wins in the category and 68 overall (1 Top Fuel). The 2022 NHRA season marks Capps' 28th year competing in the sport's professional ranks. Category: NHRA Funny Car Sponsor/car: NAPA AUTO PARTS Crew chief: Dean ‘Guido' Antonelli, John Medlen Career best points finish: 1st (2016, 2021) Career event titles: 68 (Funny Car: 67; Top Fuel: 1) Career final rounds: 131 (Funny Car: 129; Top Fuel: 2) Career No. 1 qualifying positions: 29 Career best elapsed time: 3.837 secs, (Reading, 2019) Career best speed: 339.28 mph (Reading, 2019) On the Internet: https://twitter.com/RonCapps28 (twitter.com/RonCapps28), https://facebook.com/RonCappsFC (facebook.com/RonCappsFC), https://instagram.com/RonCapps28 (Instagram.com/RonCapps28), https://knowhow.napaonline.com/ (NAPAonline.com), https://www.nhra.com/drivers/ron-capps/966 (NHRA) Key Talking Points What people forget- NAPA isn't a chain or a franchise; it is owned by people in your neighborhood. His dad was a dealer technician- he was his dad's mechanical assistant Told team owner last September he wasn't coming back- Announced the launch of his own team, Ron Capps Motorsports, in December 2021. The team, with Capps serving as owner-driver, made its NHRA debut in 2022 2022 marks Capps' 28th season competing professionally in the NHRA (first event: Phoenix, 1995) One of 17 drivers in NHRA history to have claimed a win in both the Top Fuel and Funny Car categories “I was in my mom's belly at my first race,” he says, adding his mom, Betty, met his dad, John, at a drag race. “I'll never forget when I was at the Denver airport going up an escalator, and a woman at least 80 was coming down,” he recalls. “As she came closer, she started singing the ‘NAPA Know How' song and was shaking her head as we do in the commercials “You can't win the Kentucky Derby on a mule.” Intrigued by hearing the stories of NAPA Auto Care people and fans while attending events and networking Hired his world championship team to join him- the manager is critical and the trust to let the team members do what they need to do with processes and procedures. There is a team goal to be successful. Advice for son- get a basic business degree Behind the scenes before a race- sponsor event (like indoor go carting, top golf, dinners etc) 8 crew members take apart an engine and put it back together in 33 minutes. 11,000 horsepower 300 mph+ in a quarter mile 0 to 100mph in 7/10 of a second in 60 ft His wife is involved in the business- invoices, insurance, etc “Crash course to be an owner…but you can do it.” Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee)...

Ron Capps: Two Time World Champion NHRA Driver Turned Team Owner [RR 767] - Remarkable Results Radio Podcast

Play Episode Listen Later Aug 2, 2022 47:45

Watch the Video: https://youtu.be/-zCS70VGmC8 (HERE)We are at the 2022 Napa Expo with reigning two-time world champion Ron Capps, who has just recently started his own Motorsports company. Find out what it's like being both the driver and team owner. Listen to Ron explain the initial rush when his race car goes from 0-100mph in 7/10 of a second. He says It's all about his team and the processes and procedures.Established in 2021, Ron Capps Motorsports is a single-car NHRA Funny Car team owned and operated by reigning and two-time world champion Ron Capps. Headquartered in Brownsburg, Ind., the team will make its on-track debut in 2022 and will compete on the 22-race NHRA Camping World Drag Racing Series circuit thanks to the support of NAPA AUTO PARTS. Capps, who serves as both the owner and driver of his namesake operation, is the second-winningest Funny Car pilot in NHRA history, with 67 wins in the category and 68 overall (1 Top Fuel). The 2022 NHRA season marks Capps' 28th year competing in the sport's professional ranks. Category: NHRA Funny Car Sponsor/car: NAPA AUTO PARTS Crew chief: Dean ‘Guido' Antonelli, John Medlen Career best points finish: 1st (2016, 2021) Career event titles: 68 (Funny Car: 67; Top Fuel: 1) Career final rounds: 131 (Funny Car: 129; Top Fuel: 2) Career No. 1 qualifying positions: 29 Career best elapsed time: 3.837 secs, (Reading, 2019) Career best speed: 339.28 mph (Reading, 2019) On the Internet: https://twitter.com/RonCapps28 (twitter.com/RonCapps28), https://facebook.com/RonCappsFC (facebook.com/RonCappsFC), https://instagram.com/RonCapps28 (Instagram.com/RonCapps28), https://knowhow.napaonline.com/ (NAPAonline.com), https://www.nhra.com/drivers/ron-capps/966 (NHRA)Key Talking Points What people forget- NAPA isn't a chain or a franchise; it is owned by people in your neighborhood. His dad was a dealer technician- he was his dad's mechanical assistant Told team owner last September he wasn't coming back- Announced the launch of his own team, Ron Capps Motorsports, in December 2021. The team, with Capps serving as owner-driver, made its NHRA debut in 2022 2022 marks Capps' 28th season competing professionally in the NHRA (first event: Phoenix, 1995) One of 17 drivers in NHRA history to have claimed a win in both the Top Fuel and Funny Car categories “I was in my mom's belly at my first race,” he says, adding his mom, Betty, met his dad, John, at a drag race. “I'll never forget when I was at the Denver airport going up an escalator, and a woman at least 80 was coming down,” he recalls. “As she came closer, she started singing the ‘NAPA Know How' song and was shaking her head as we do in the commercials “You can't win the Kentucky Derby on a mule.” Intrigued by hearing the stories of NAPA Auto Care people and fans while attending events and networking Hired his world championship team to join him- the manager is critical and the trust to let the team members do what they need to do with processes and procedures. There is a team goal to be successful. Advice for son- get a basic business degree Behind the scenes before a race- sponsor event (like indoor go carting, top golf, dinners etc) 8 crew members take apart an engine and put it back together in 33 minutes. 11,000 horsepower 300 mph+ in a quarter mile 0 to 100mph in 7/10 of a second in 60 ft His wife is involved in the business- invoices, insurance, etc “Crash course to be an owner…but you can do it.” Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network)http://youtube.com/carmcapriotto (Subscribe on YouTube)...

Previewing the NAPA Auto Parts Night of Fire and Thunder

Burnin' Rubber

Play Episode Listen Later May 17, 2022 38:25

Previewing the NAPA Auto Parts Night of Fire and Thunder

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371 - DEI Days: The Rise

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Play Episode Listen Later Mar 9, 2022 55:51

The meteoric rise of a Motorsports empire. Dirty Mo Media and The Dale Jr. Download present a special look behind the curtain of Dale Earnhardt Inc, as told by drivers and key members of the team. This episode focuses on the growth of Dale Earnhardt's racing team from a part-time effort in the NASCAR Xfinity Series to a winning three-car team in NASCAR's elite Cup Series. Drivers Ron Hornaday Jr., Steve Park and Michael Waltrip share their experiences in getting to know the Intimidator and how he pulled them under his wing and into DEI.One of the key members of Earnhardt's team, was Ty Norris. Norris wore several hats at DEI, but we learn his most important was being one of Dale Earnhardt's top "lieutenants." Norris shares how Dale Earnhardt took him from a public relations position to helping him operate his beloved race team.Steve Park was plucked from the open-wheeled Modified ranks of the northeast to be the driver to build the program around. After some time seasoning, Park was Earnhardt's choice to race in the Cup level. This paved the way for Dale Earnhardt Jr. We learn that his first opportunity came on a suggestion from his uncle, the late Danny Earnhardt Sr. Dale Jr. proved he was a winner and joined Park. The trinity was completed with the arrival of Michael Waltrip who was tabbed to pilot the NAPA Auto Parts ride.The formation of a third Cup team didn't come without sacrifices. Ron Hornaday Jr. describes how he was let go, in an unorthodox meeting with Dale Earnhardt.The vision for DEI was clear: get the best drivers, build the best cars, and do it all from within. 2001 was to be the start of a new era. Unfortunately, with the death of Dale Earnhardt in the season opening Daytona 500, the new era took on an even more significant meaning. To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices

372 - DEI Days: The Rise (Alternate Version)

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Play Episode Listen Later Mar 9, 2022 53:52

This is an alternate version of our "DEI Days: The Rise" episode. It is a mix of the episode that doesn't include the music scores during the interviews. We hope you enjoy!About the EpisodeThe meteoric rise of a Motorsports empire. Dirty Mo Media and The Dale Jr. Download present a special look behind the curtain of Dale Earnhardt Inc, as told by drivers and key members of the team. This episode focuses on the growth of Dale Earnhardt's racing team from a part-time effort in the NASCAR Xfinity Series to a winning three-car team in NASCAR's elite Cup Series. Drivers Ron Hornaday Jr., Steve Park and Michael Waltrip share their experiences in getting to know the Intimidator and how he pulled them under his wing and into DEI.One of the key members of Earnhardt's team, was Ty Norris. Norris wore several hats at DEI, but we learn his most important was being one of Dale Earnhardt's top "lieutenants." Norris shares how Dale Earnhardt took him from a public relations position to helping him operate his beloved race team.Steve Park was plucked from the open-wheeled Modified ranks of the northeast to be the driver to build the program around. After some time seasoning, Park was Earnhardt's choice to race in the Cup level. This paved the way for Dale Earnhardt Jr. We learn that his first opportunity came on a suggestion from his uncle, the late Danny Earnhardt Sr. Dale Jr. proved he was a winner and joined Park. The trinity was completed with the arrival of Michael Waltrip who was tabbed to pilot the NAPA Auto Parts ride.The formation of a third Cup team didn't come without sacrifices. Ron Hornaday Jr. describes how he was let go, in an unorthodox meeting with Dale Earnhardt.The vision for DEI was clear: get the best drivers, build the best cars, and do it all from within. 2001 was to be the start of a new era. Unfortunately, with the death of Dale Earnhardt in the season opening Daytona 500, the new era took on an even more significant meaning. To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices

372 - DEI Days: The Rise (Alternate Version)

Play Episode Listen Later Mar 9, 2022 58:07

This is an alternate version of our "DEI Days: The Rise" episode. It is a mix of the episode that doesn't include the music scores during the interviews. We hope you enjoy! About the Episode The meteoric rise of a Motorsports empire. Dirty Mo Media and The Dale Jr. Download present a special look behind the curtain of Dale Earnhardt Inc, as told by drivers and key members of the team. This episode focuses on the growth of Dale Earnhardt's racing team from a part-time effort in the NASCAR Xfinity Series to a winning three-car team in NASCAR's elite Cup Series. Drivers Ron Hornaday Jr., Steve Park and Michael Waltrip share their experiences in getting to know the Intimidator and how he pulled them under his wing and into DEI. One of the key members of Earnhardt's team, was Ty Norris. Norris wore several hats at DEI, but we learn his most important was being one of Dale Earnhardt's top "lieutenants." Norris shares how Dale Earnhardt took him from a public relations position to helping him operate his beloved race team. Steve Park was plucked from the open-wheeled Modified ranks of the northeast to be the driver to build the program around. After some time seasoning, Park was Earnhardt's choice to race in the Cup level. This paved the way for Dale Earnhardt Jr. We learn that his first opportunity came on a suggestion from his uncle, the late Danny Earnhardt Sr. Dale Jr. proved he was a winner and joined Park. The trinity was completed with the arrival of Michael Waltrip who was tabbed to pilot the NAPA Auto Parts ride. The formation of a third Cup team didn't come without sacrifices. Ron Hornaday Jr. describes how he was let go, in an unorthodox meeting with Dale Earnhardt. The vision for DEI was clear: get the best drivers, build the best cars, and do it all from within. 2001 was to be the start of a new era. Unfortunately, with the death of Dale Earnhardt in the season opening Daytona 500, the new era took on an even more significant meaning. Learn more about your ad choices. Visit podcastchoices.com/adchoices

371 - DEI Days: The Rise

park nascar dei daytona norris motorsports modified dale earnhardt dale earnhardt jr cup series dale jr nascar xfinity series earnhardt intimidator michael waltrip steve park napa auto parts

Play Episode Listen Later Mar 9, 2022 60:06

The meteoric rise of a Motorsports empire. Dirty Mo Media and The Dale Jr. Download present a special look behind the curtain of Dale Earnhardt Inc, as told by drivers and key members of the team. This episode focuses on the growth of Dale Earnhardt's racing team from a part-time effort in the NASCAR Xfinity Series to a winning three-car team in NASCAR's elite Cup Series. Drivers Ron Hornaday Jr., Steve Park and Michael Waltrip share their experiences in getting to know the Intimidator and how he pulled them under his wing and into DEI. One of the key members of Earnhardt's team, was Ty Norris. Norris wore several hats at DEI, but we learn his most important was being one of Dale Earnhardt's top "lieutenants." Norris shares how Dale Earnhardt took him from a public relations position to helping him operate his beloved race team. Steve Park was plucked from the open-wheeled Modified ranks of the northeast to be the driver to build the program around. After some time seasoning, Park was Earnhardt's choice to race in the Cup level. This paved the way for Dale Earnhardt Jr. We learn that his first opportunity came on a suggestion from his uncle, the late Danny Earnhardt Sr. Dale Jr. proved he was a winner and joined Park. The trinity was completed with the arrival of Michael Waltrip who was tabbed to pilot the NAPA Auto Parts ride. The formation of a third Cup team didn't come without sacrifices. Ron Hornaday Jr. describes how he was let go, in an unorthodox meeting with Dale Earnhardt. The vision for DEI was clear: get the best drivers, build the best cars, and do it all from within. 2001 was to be the start of a new era. Unfortunately, with the death of Dale Earnhardt in the season opening Daytona 500, the new era took on an even more significant meaning. Learn more about your ad choices. Visit podcastchoices.com/adchoices

JOHN RAMSDELL OF VERONA ISLAND HAD JUST RETIRED FROM BEING A MANAGER WITH NAPA AUTO PARTS

Amazing Mainers

Play Episode Listen Later Mar 4, 2022 28:45

HAD JUST RETIRED FROM BEING A MANAGER WITH NAPA AUTO PARTS when he saw his first Bonsai tree. The feeling he got from seeing that unusual little twisted tree realized eventually into a profitable and money-making hobby/ business. RECORDED 9/14/21, AIR DATE 1O/3/21 --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

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Bill McAnally Shows Ten Championships on his Resume

SpeedFreaks: A National Radio Show

Play Episode Listen Later Feb 7, 2022 16:22

Several things define NASCAR/ARCA Menard West Series Team Owner Bill McAnally. First there's ten championships for his team 10 championships in the NASCAR/ARCA Menard West Series. Then some of the biggest names in racing have come through the Bill McAnally Racing garage. And the BMR relationship with NAPA Auto Parts is as well known as the team's headquarters in California wine country. But maybe the biggest headline this season is BMR's chamge from Toyota to Chevrolet. Listen...

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Delivering eCommerce S2 EP2 Paola Bianchi Director, Digital Strategy & Retail at NAPA AUTO PARTS

DELIVERING ECOMMERCE

Play Episode Listen Later Jan 27, 2022 36:32

I am so excited about this! DELIVERING ECOMMERCE is a weekly podcast & live-stream hosted by me, Chris Parsons. Along with industry experts around the globe and my 20 years plus in retail, we tell our stories and have some fun along the way. #B2B #eCommerce #Retail Please join me as I Interview Paola Bianchi Director, Digital Strategy & Retail at NAPA AUTO PARTS. Paola Bianchi https://www.linkedin.com/in/paola-bianchi-mba-b6b5615a/ Results-driven, multilingual professional with over 15 years of experience in product, brand and market development. Highly engaged and dynamic focused on communication with a curious and innovative personality, I enjoy working in multidisciplinary teams to drive success.Chris Parsons https://www.linkedin.com/in/chrisaparsons/A digital marketing expert with notable success in launching Canadian brands online. With 20 years of experience, Chris was a key member of leadership for Walmart Canada Corporation during the launch of Walmart.ca. Chris' accolades include working in the Pets Category where he significantly increased Big Al's and Ren's Pets online sales while working cross-functionally with store teams. He worked for newegg.ca as the National Manager and launched 8 Global Markets for the organization. As Director, eCommerce, Chris is responsible for the Home's strategic direction and online digital strategy.Delivering eCommerce on Spotifyhttps://open.spotify.com/show/5Gn8f63iFMkzzvXfkW0gHp?si=d8e7b84c142b42a0

Handling A Toxic Employee with Dr. Dave Weiman [RR 713]

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Play Episode Listen Later Jan 25, 2022 38:20

How do we handle a toxic employee? How long have we noticed their behavior and never addressed it? Is it hard for owners to let someone go that they hired and thought would be a great fit for the team? Dr. Dave Weiman, psychologist, and owner of Weiman Consulting explain the behavioral background of a toxic employee. Every business owner needs to listen to this episode! Key Talking Points Toxic employees- they know other people will pick up their slack and don't care. It is almost impossible to change toxic behavior, but you can almost always change the production level on a positive team player employee. Toxic people have excuses for their behavior Red flags during hiring- behavioral questions, not following instructions in process. “Tell me about a recent success that you were directly involved in, what happened and why was it successful?” “Can you tell me about a recent professional disappoint and why it didn't go well?” Do they only give themselves credit for success? Do they blame others for disappointment? You risk other employees leaving because you as an owner, are tolerating toxic behavior 20% at top of business- follow all the rules, self-motivated. 20% at the bottom- unhappy wherever they are, complain, “problem children,” 60% in middle that can be drawn up or down What are people doing outside of work? What do they value? “How do you pick the guys that go on Seal Team Six? Because they're the best of the best of the best.” Graph: On one side (y-axis) is performance. On the other side (x-axis) is trust. A high performance & low trust person is a toxic leader and a toxic team member. Coachability- take in feedback and change, are they giving excuses? Are they missing the impact of the behavior? Do they not think they're the problem? Are they motivated to change? Be clear about your values, what are the other employees doing to demonstrate those values? It can be hard to let someone go- you picked that person and hired him/her Address issues/concerns immediately- learn why it happened, what can WE do to improve this? Connect with the show: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. He is also an adjunct Assistant Professor at Widener University's Institute for Graduate Clinical Psychology, and he is a Certified Performance Coach through Johnson & Johnson's Human Performance Institute. Dr. Weiman has been quoted in BusinessWeek, the Los Angeles Times, Men's Health, Entrepreneur, and many other publications. He has also been a guest on Fox News Philadelphia, Money Matters TV, and numerous podcasts, where he shares insights about the psychology of success, motivation, and more. You can check David's other episodes https://remarkableresults.biz/?s=David+Weiman (HERE). Check out today's partner: As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to...

FIA in Turmoil! Michael Masi out? WRC, BTCC, Dakar and more! | EP 41

Lovecars On the Grid. Global Motorsport Podcast

Play Episode Listen Later Dec 26, 2021 18:45

Welcome to Episode 41 of the Lovecars On The Grid podcast! Tiff Needell and Paul Woodman are here with another episode, with a motorsport roundup of events from the past week! It's been Christmas week, so very quiet from a motorsport front, but still lots to talk about from the FIA with Formula 1 and other sports, too. The FIA seems to be going through an interesting period, after Frenchman, Jean Todt moved on from being in charge of the FIA for 12 years, bringing in Mohammed Ben Sulayem as the new FIA President. Then of course we had the controversy between Lewis Hamilton and Max Verstappen in the last race of the season at the Abu Dhabi Grand Prix. Furthermore, both Ross Braun and Pat Symonds are leaving Formula 1, who were two figures behind the new, 2022 car. In addition to this, Belgian FIA Rally Director, Yves Matton also quits! What also doesn't help, is that a petition has been launched on Twitter to get Michael Masi out of the FIA, following his decisions at the Abu Dhabi Grand Prix. Should he stay? What do you think? To make matters even worse, Nicolas Latifi, who was the driver that crashed, causing the safety car at the Abu Dhabi Grand Prix, has been receiving death threats for what happened to Lewis Hamilton following the incident! Of course, Latifi didn't intend to crash! Paul then gives us some stats on Formula 1 for our Christmas Quiz! Comparing Max Verstappen beating Lewis Hamilton to Fernando Alonso beating Michael Schumacher in 2005. Did you also know that Nikita Mazepin received 234 blue flags in the 2021 season! World Rally Championship is back on 23rd January, with French Rally driver Sebastian Loeb driving for Ford in the new Puma rally cars. The cars this season will be hybrid for the first time, too, which will make for an interesting season for WRC with 100HP boosts from the hybrid system. In the British Touring Cars Championship, NAPA Auto Parts are using BTCC as a launch platform for their business in the UK market, which will give BTCC a real boost, allowing drivers to be paid to be full time BTCC drivers, as opposed to drivers using their own sponsors. As January approaches, we of course look forward to the Dakar rally, that starts on 1st January. With nearly 500 different vehicles taking part, from buggies, motorbikes, trucks and cars, with just 1000 people taking part and just 10 British people taking part! That's it for our podcasts for this year! Thank you to everyone who has supported us and may we wish you a very Happy New Year!

Marketing: Never Take Your Foot Off the Gas Pedal [RR 701]

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Play Episode Listen Later Dec 14, 2021 32:26

Key Talking Points “Using Integration to Supercharge Your Existing Marketing” The residual value of previous content- getting the most out of every picture/video What should you talk about? Listen to your customer's questions, answer in the form of a picture/video. Answer 1 question and have 1 month of marketing content. When business is good, don't take your foot off the marketing pedal- stop stopping. Your business is the average of the highs and lows. Priorities may change but continue to do what works. Instead of slowing down, take a turn instead. Always talk about the culture of your business. Email marketing- seeing the email in the inbox without opening it is still successful as a reminder you're there. People will forget about you. Marketing vs advertising- marketing develops relationships with customers and turns them into friends. Making connections with customers to the shop employees. Commitment to community involvement Facebook Ads- don't put all your eggs in one basket. “Turn your authentic message into a constant message” Darrin Barney Don't wait until the bottom falls out to set your business for success Continue to move your goals Connect with the show: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at http://www.napabenefitscenter.com (www.napabenefitscenter.com) or call the NAPA Benefits Center at 844-627-2123. The Panel Kim Walker from Shop Marketing Pros is a social media expert. Kim's experience includes a school counselor and teacher. Her husband Brian, started his own shop while he was a Mercedes technician in North Carolina. Then asked Kim to leave her school job and join his service business. Then for specific reasons left to go back home to Louisiana. It was almost destiny that they launched Shop Marketing Pros. As a former shop owner, Kim's advice and expertise on social media is perfectly matched because she's been there and done that. Kim is a member of Women in Auto Care, an ATI and Management Success Graduate, and their shop was a Motor Age Top Shop winner two years in a row. Their shop experience is without question, so when she talks about social media as it relates to the automotive service professional, she has the experience that matters. Look for Kim's other episodes https://remarkableresults.biz/?s=kim+walker (HERE). Shop Marketing Pros Website https://shopmarketingpros.com/ (HERE). Brian Walker was a Mercedes Benz Master dealer technician and was ASE Master Certified. He owned Peak Automotive in Apex, NC and was recognized by Motor Age Magazine as a Top Ten Shops twice. Brian was also the ASA North Carolina Mechanical Division Director. Brian is co-owner of Shop Marketing Pros. He does “Done for you” marketing services for auto repair shops. Brian believes that...

Michigan's AutoTalk Episode 32: "The inside story on NAPA and The NAPA AutoCare center advantage"

Michigan's AutoTalk Podcast

Play Episode Listen Later Nov 19, 2021 23:00

In this episode #32: "The inside story on NAPA and The NAPA AutoCare center advantage", producer Phil Tower and hosts Al Schwinkendorf and John Puhek welcome guest Russ Paroff, District Sales Manager at NAPA Auto Parts. Russ discusses the advantage of trusting your car repairs to a NAPA AutoCare service center. Today, NAPA-branded stores and AutoCare Centers serve service professionals, do-it-yourselfers, and everyday drivers with NAPA quality parts and supplies to keep cars, trucks, and equipment performing safely and efficiently. NAPA nationwide has more than 500,000 part numbers (*that's a LOT of parts!) which are distributed across 57 distribution centers, 6,000 NAPA AUTO PARTS stores, and more than 16,000 NAPA AutoCare and AutoCare Collision Centers throughout the United States. Oh, and in case you hadn't figured it by now, Verburg's Automotive is a proud NAPA AutoCare CenterMichigan's AutoTalk podcast is available on Apple Podcasts, Google Podcasts, Amazon Audio, iHeartRadio, Spreaker.com, Deezer, and Podcatcher.Follow our Facebook page: https://www.facebook.com/MichigansAutoTalkPodcastNAPA Online: https://www.napaonline.com/Verburg's Automotive: https://www.verburgauto.com/

Paige Farrow of NAPA Auto Parts

Begin the Begin Podcast by Jeff Hilimire

Play Episode Listen Later Nov 18, 2021 36:28

On this episode, I speak with one of my favorite marketing leaders in Atlanta, Paige Farrow. Paige is currently the Director of Brand Strategy & Management at NAPA Auto Parts, and we talk about her career journey (which includes stops at Coca-Cola and Charbroil), her style of leadership, advice she has for young people starting out in their career, and some tips on the age-old fight for better work-life balance, something we're both still working on. Don't forget to subscribe! About me: Sign up for my weekly email newsletter! CEO: Dragon Army My books: The Turnaround Leadership Series Co-founder: Ripples of Hope + 48in48 + The A Pledge Blog: www.jeffhilimire.com LinkedIn: linkedin.com/in/jeffhilimire --- Send in a voice message: https://anchor.fm/jeff-hilimire/message

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“Give Me 10” Internship Program – Sue Dickson [RR 689]

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Play Episode Listen Later Nov 2, 2021 36:15

Sue Dickson, Owner of Closs Tire & Auto Inc, Waukegan, IL. Sue is trying to change the face of the industry to empower woman to be a part of the automotive industry. Sue has 37 years of experience in retail automotive market and has partnered with her community to grow her business. She is directly responsible for overall profitability, sales and service for this independent auto repair facility. She continues to work with the Lake County Tech Campus, College of Lake County, to bridge the gap between school based work and hands-on work experience. Sue has written and implemented a Lake County Tech Campus internship which has been in place since 2019 and served over 50 students. She also has partnered with Lake County Workforce Development to take her internship program to the next level. This relationship has given students the opportunity to gain work base employment and grant opportunities for education at the local community college. Key Talking Points “Give Me 10” Internship Program- 10 hours broken up 2 hours for 5 days. Job shadowing 2 hours the first day, after that they will be working for the remaining 8 hours. Oil changes, brake work, tires, etc. Insurance is covered by the school because it is work-based learning Break the stereotype that young adults can only be successful if they have a 4-year degree What is the biggest competition with independent repair shops? Dealerships. Local shops started coming together for networking meetings, they also visit each other's shops to critique Sue volunteers at the local car show and she registers classic cars. They wanted the tech campus to be involved and see the older cars. She went to the independent group and asked to donate a car to the tech campus. Tech 1 kids do steering and suspension. Tech 2 kids rebuild the motor. Collision painted it. Will be showcased at the advisory meeting. The car will travel to locations that have an internship program. Raffle tickets to win the car. Donate money to a non-profit Grant opportunities through the workforce development- over 4 years the networking group has received almost 200K University of the Aftermarket Leadership 2.0 Class- AAP Connect with the show: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123. https://remarkableresultsradio.captivate.fm/listen ()

McLean

The Clarke County Democrat Podcast

Play Episode Listen Later Sep 22, 2021 1:58

David Eugene McLean, 71, of Jackson, passed away Wednesday, September 15, 2021 at his residence surrounded by family. He was born in Grove Hill on August 1, 1950 to Lloyd McLean and Wilda Mae Duke McLean. He was a veteran of the U.S. Army and a member of Calvary Baptist Church. He had been employed with NAPA Auto Parts and was a passionate fan of the University of Alabama football team. He adored his family and loved spending time with them, especially his grandchildren's sporting events. He is survived by his wife, Linda Counselman McLean; children, Vickie McLean (Robbie) Dailey,...Article Link

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McLean

The Clarke County Democrat Podcast

Play Episode Listen Later Sep 20, 2021 2:00

university army alabama mclean calvary baptist church napa auto parts

I Want $1 Million For My Business [THA 240]

Play Episode Listen Later Sep 9, 2021 51:12

https://www.youtube.com/watch?v=CUbcSZ4dr7w&t=2s Hunt Demarest, CPA Paar-Melis. Hunt is Accredited in Business Valuation and a licensed Certified Public Accountant that has been with the firm since 2006. He specializes in business taxes, valuations, and does consult work with our clients all across the country. When he's not in the office, Hunt enjoys spending time with his family, golfing, working on and racing his cars. Look for Hunt's other episodes https://remarkableresults.biz/?s=Hunt+Demarest (HERE). Brian Bates, the owner of Eagle Automotive Service, 5 locations, bought the neighborhood shop in Columbine Hills back in 2004 as a way to serve the community by offering quality repairs and services while living out his dream of running his own business. Brian has served as a President of the local NAPA Autocare Business Development group, served on the national AutoCare council with the president and directors of NAPA Auto Parts, and is proud of his team's achievements in becoming an AAA auto repair certified and holding a BBB A+ rating since the inception of the grading system in 2007. Listen to Brian's previous episodes https://remarkableresults.biz/?s=%22brian+bates%22 (HERE) Joe Hanson owns Gordie's Garage. Joe has attended Management Success, NAPA training, Lawrence Tech University and most recently he is a member of the RLO 20 Group 13. He has earned his ASE C1: Automobile Service Consultant Certification. Under his father's leadership, he has seen what it really takes to make a business like this work. Listen to Joe's Episodes https://remarkableresults.biz/?s=hanson (HERE). Key Talking Points Value your business before you sell or begin to think about selling- need to figure out value today so that you know what to do to change the value of the business in the future. Find an objective process to value your business before you start talking to a seller. Use an objective third party to negotiate with buyer and seller- CPA/accountant/business valuators. “Higher than what you want to pay and lower than what you want to sell.” Work together instead of against. The best tool to evaluate/estimate what a shop is worth- multiple of net income, what does it make at foundation over 3-5 years? Multiply 2.5-3X SDE- seller discretionary earnings, do you add it back in? If the owner is an integral part of the organizaion (owner and service advisor/technician etc) then you can't justify adding back payroll. Financial forecast- creating a roadmap for bank/SBA, prepare financials, marketing campaigns, write assumptions for expenses The end game isn't closing on the business, it is succeeding in new business Know your buyer- price is important but the representation of price is where the value is Key advantages- finding out what motivation of the seller, most time it is about legacy and wellbeing for employees and customers. Trust and transparency with both parties Take emotion out- need to be in a logical state of mind, you are purchasing and selling an asset Growing after purchasing- as an owner, business, and employees Support during venture- at home, professional network as you go through all the ups and downs. Learn from other people's successes and failures. A special thanks to Hunt Demarest, Brian Bates and Joe Hanson for their contribution to the aftermarket. Books Page https://my.captivate.fm/books/ (HERE) Listen to all https://remarkableresults.biz/remarkable-results-radio-podcast/ (Remarkable Results Radio), https://remarkableresults.biz/for-the-record/ (For The Record) and https://remarkableresults.biz/town-hall-academy/ (Town Hall Academy) episodes. http://on.fb.me/1OKap9H (Facebook )http://bit.ly/1Qn68fO (Twitter )http://bit.ly/1SVqRvh (LinkedIn )https://www.instagram.com/remarkableresultsradiopodcast/ (Instagram)https://www.youtube.com/channel/UCX1YwTr7M2qRHPB2F7atB8g ( Youtube...

Dealer Technicians Build Shop Partnership [RR 667]

Play Episode Listen Later Aug 17, 2021 30:22

Jason Garrish and Jorge Gilligan, Revolution Motor Works, Finksburg, MD Key Talking Points Partnership agreement between Jorge and Jason- not written yet. Both came from the same dealership and wanted to open their own business. 6 years in business- currently has 5 bays and 4 techs and 2 advisors. In process of expanding with the lease of a new building for a satellite location across the street. A bigger satellite location will open the business up for domestic repairs and fleet. Originally had the mindset that they wanted to be the ‘cheap guys' but then 2 months into opening business ATI coaches started coming in and invited them to a Saturday boot camp. Apprentice- hired from a dealership and hired master technician as well who trains new employees and the new apprentice- natural mentor. Technician shortage- address younger generation better. On average 50% of graduates from 2-year college that go into dealerships quit the industry. Word of mouth through their existing technicians has been helpful. They enjoy their working environment and tell other friends in the industry about it- internal referral Goal posters- 1, 5 and 10-year goals for personal and business. Helps the owners connect with employees and see what their future aspirations are. In process of implementing EOS Culture- growing with the right people. Realizing there needs to be a defined culture. https://www.amazon.com/Rocket-Fuel-Essential-Combination-Business/dp/1941631150/ref=as_li_ss_il?crid=3I5YXFO19Q0OX&keywords=gino+wickman+books&qid=1549589361&sprefix=gino+wic,aps,177&sr=8-3&linkCode=li3&tag=remarkableres-20&linkId=fe841bd51fd15eb5cc4f42d574c254d6&language=en_US (Rocket Fuel Book) https://www.amazon.com/Traction-Get-Grip-Your-Business/dp/1936661837?dchild=1&keywords=Traction&qid=1611857175&sr=8-1&linkCode=li3&tag=remarkableres-20&linkId=ff6fcec9f0fd456d0b66828bbc3349a6&language=en_US&ref_=as_li_ss_il (Traction Book) Thanks to Jason Garrish and Jorge Gilligan for their contribution to the aftermarket's premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/app (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook )http://bit.ly/1Qn68fO (Twitter )http://bit.ly/1SVqRvh (LinkedIn )https://www.instagram.com/remarkableresultsradiopodcast/ (Instagram)https://www.youtube.com/channel/UCX1YwTr7M2qRHPB2F7atB8g ( Youtube )https://www.instagram.com/remarkableresultsradiopodcast/ (Email ) https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA...

Creating a Training Culture [THA 235]

Play Episode Listen Later Aug 5, 2021 46:58

https://www.youtube.com/watch?v=c6HNv5Uqmno Dave Schedin has 40+ years of experience in the automotive field. He has extensive General Motors University Automotive & Business Management training and is a graduate of the Arizona Automotive Institute. Dave began his career as a young lad in an independent shop in '79 and began working as an Apprentice Tech advancing to a Master Level Driveability Tech. In '86 he moved into the dealership arena as a Lead Driveability Tech and obtained both the Chevrolet and ASE Master Technician status and became a Shop Foreman overseeing 24 Techs, Assistant Service Manager, Service Manager to Fixed Operations Manager. In '97 Dave started and managed “Dave's Auto Repair” in the Pacific Northwest where he took that business to a near million-dollar sales level in under FOUR years by implementing and continuing to developing the “CompuTrek Automotive Management Systems.” Since 2006 Dave has been coaching and training to help shop owners achieve on average $200,000 in NEW GP dollars in 12 months Dave and his partner/wife Bonnie Schedin also carry extensive Leadership and Personal Self-Development coaching and training at an advanced level. Through both personalized and highly effective ‘team' training & seminars, they offer well-rounded coaching for the automotive professional through experiential seminars. Listen to Dave's previous episodes https://remarkableresults.biz/?s=%22Dave+Schedin%22 (HERE) http://computreksystems.com/ (computreksystems.com) Brian Bates, the owner of Eagle Automotive Service, 5 locations, bought the neighborhood shop in Columbine Hills back in 2004 as a way to serve the community by offering quality repairs and services while living out his dream of running his own business. Brian has served as a President of the local NAPA Autocare Business Development group, served on the national AutoCare council with the president and directors of NAPA Auto Parts, and is proud of his team's achievements in becoming an AAA auto repair certified and holding a BBB A+ rating since the inception of the grading system in 2007. Listen to Brian's previous episodes https://remarkableresults.biz/?s=%22brian+bates%22 (HERE) Brian Holthe- Brian's automotive trade experience started in Sept 1980 when he moved from California to Arizona to attend trade school. Brian started his first shop while attending trade school, two years after graduation he landed a dealership technician position working for a Volvo dealership, where he learned how a successful shop should run. He obtained his Master ASE and Volvo Technician certifications while employed there. After working in other shops as a technician, running a couple in management he ended up in Tacoma WA. In 1989. Here he worked for a shop that did lots of service and repair for everything from dealership lots to fleet and one RV Dealership across from the shop. For this dealership, he worked on RV chassis for coaches to be sold. The shop sold and Brian began a new chapter. In 1993 Brian opened a shop in Lakewood WA, a suburb of Tacoma. He carried the RV chassis repair business, used car repair business and building on those relationships Genesis Automotive Repair began. It was Brian's new beginning. Brian was In 1994 Brian changed the business name to include RV Repair and incorporated. Since then, Genesis Automotive and RV Repair has also taken on service and repairs of food service vehicles, mobile pet grooming vehicles servicing chassis, internal equipment and power generation, becoming an Onan authorized sales, service and repair facility. Genesis Automotive and RV Repair has grown to be respected in the service and repair of automotive and RVs. Key Talking Points Training is the #1 customer benefit and profitability in a business. Has to be relevant to the employee and applied. Culture needs to be receiving of something new. Let training experience be positive. One person in training...

Facing Our Challenges Head-On with Craig Noel [RR 653]

Play Episode Listen Later Jun 29, 2021 36:14

Craig Noel, Owner of 4 location Sun Automotive Springfield, OR. Craig graduated from Lane Community College in 1987 with a Bachelor of Science in Automotive Repair and quickly went to work. He worked for Ford as a Senior Master Technician and then working my way up through the ranks as Team Lead, Service Advisor, Assistant Service Manager. He has also built ground up Street Rods/Show Cars for over 30 years as a hobby. He was “headhunted” by the original owner of Sun Automotive in 2011 and became GM at that time. As of January 1st 2017, he is the proud owner of Sun Automotive. Listen to Craig's previous episodes https://remarkableresults.biz/?s=%22craig+noel%22 (HERE). Key Talking Points Training- slow things down instead of hurrying and overpromising and underdelivering. Service advisers need to be trained to understand and layout how the repair process looks for the customer along the way to both educate them in the moment and to set the expectation of what to expect in the future. “Don't promise what you don't know.” Repair order audits- it needs to be clear and easy to understand that the spouse at home will know what's going on and the competitor be impressed. “Paint a good picture.” Technicians need to sell the job to the advisor that can be resold to the customer. Education- vehicles now are 4 times more complex than the Apollo rocket. Being a rocket scientist 40 years ago was a recognized and respected career path. We are now automotive engineers and it should be plan A instead of plan B. Capture PTA/School boards and get in front of students and parents. Culture- teaming together employees that have passion for people and the industry. Paid training during business hours. Respecting their family time. Community- being involved and present. Always have a finger on the pulse of the community and get involved when you can. Advice- don't get lost in the white noise when promoting who you are, pierce the white noise with a sincerity arrow. Retention- both for employees and customers. Create an environment neither want to leave. Thanks to Craig Noel for his contribution to the aftermarket's premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/app (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook )http://bit.ly/1Qn68fO (Twitter )http://bit.ly/1SVqRvh (LinkedIn )https://www.instagram.com/remarkableresultsradiopodcast/ (Instagram)https://www.youtube.com/channel/UCX1YwTr7M2qRHPB2F7atB8g ( Youtube )https://www.instagram.com/remarkableresultsradiopodcast/ (Email ) https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare...

MRN Classic Race - 2012 NAPA Auto Parts 200

race mrn circuit gilles villeneuve napa auto parts

Play Episode Listen Later Feb 17, 2021 177:31

The MRN broadcast of the NAPA Auto Parts 200 at Circuit Gilles Villeneuve. Learn more about your ad choices. Visit podcastchoices.com/adchoices See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

MRN Classic Race - 2012 NAPA Auto Parts 200

race mrn circuit gilles villeneuve napa auto parts

Play Episode Listen Later Feb 17, 2021 183:46

The MRN broadcast of the NAPA Auto Parts 200 at Circuit Gilles Villeneuve.

Yahoo Sports Senior NBA Insider Chris Haynes on his journey, what he sees in the Kings and Fox's All-Star chances

The Deuce & Mo Podcast

Play Episode Listen Later Feb 11, 2021 72:41

Chris Haynes is a Senior NBA Insider for Yahoo Sports, sideline reporter for the NBA on TNT and the host of the "Post Up with Chris Haynes" podcast. He joined Deuce and Mo to talk about his path to becoming one of the premiere NBA journalists in the country. It wasn't easy--he got a late start and even worked at NAPA Auto Parts and was a security guard at a high school before catching his big break in Portland. He hits on people in the business who have helped him and what it was like building relationships with KD, Steph, Dame and LeBron. You will be inspired after listening this (1:30). Deuce and Mo close the conversation getting his thoughts on the Kings 12-12 start (58:45), what he likes about Tyrese Haliburton (1:00:40), Bagley's development (1:03:00), if De'Aaron Fox can make his first All-Star team (1:06:20) and if he thinks there's a chance the Kings can make the playoffs (1:09:00). See omnystudio.com/listener for privacy information.

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Millennials in High Gear with Sara Fraser – Part 1 [RR 603]

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Play Episode Listen Later Jan 5, 2021 34:02

Sara Fraser is a millennial who has a love for life, travel, and connecting with other humans! She has over 15 years of retail management experience, the last 6 of them as an office manager for a used car sales and service center. To bring her customer service, marketing, and business knowledge to the automotive industry she has recently joined the team at Haas Performance Consulting. Sara loves helping others grow and succeed and is excited to share her expertise on management and social media, her views on how and why the younger generations think and act, and how to work and manage a business within a multi-generational workforce. When she isn’t working Sara spends her time traveling, attending theatrical productions, music festivals, concerts, advocating for human and animal rights, celebrating life in general and connecting with other people from all over the world. Look for Sara’s previous episodes https://remarkableresults.biz/?s=Sara+Fraser (HERE). Key Talking Points: What millennials want from repair shopsMillennials aren’t 20 somethings anymore- they range in ’30s with careers Communication- texting, Facebook messaging, and direct messaging Want “Instagram” worthy experience- something while you’re there that makes millennials want to take a picture and share it Recommendations come from peers via online and social media- millennials love to contribute FOMO- fear of missing out of an experience Information overload- repair conversations can become very overwhelming very quickly. Use non-technician terminology to help millennials (and customers in general) understand. Send the repair sheet and invoice in an email for reference later on. Apps for smartphones- fast and takes ‘thinking’ out, reminders, discounts Let your customer decide what their preferred method of communication is and follow it Millennial employees Safe space- comfortable in and respected, safe from stereotypes, racism and bullying Want to feel like they’re making a difference and contributing instead of being helicoptered by the boss- being directed but also having the freedom to complete tasks/job Want to know what is expected ahead of time- love transparency Recognition and check-ins- being appreciated Resources: Thanks to Sara Fraser for her contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook )http://bit.ly/1Qn68fO (Twitter )http://bit.ly/1SVqRvh (Linked In )Email https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to...

CRN Sports coverage of NorthWest iRacing Cup Series Westbay NAPA Auto Parts Playoffs Round 32 from viritual New Hampshire Motor Speedway!

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Play Episode Listen Later Dec 22, 2020 300:00

CRN Sports coverage of the Northwest Truck Series Westbay NAPA Auto Parts Playoffs Round 32 from New Hampshire Motor Speedway! #WeAreCRN

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Play Episode Listen Later Dec 18, 2020 68:19

CRN Sports coverage of Northwest Cup Series Westbay NAPA Auto Parts Playoffs #Round 31 from Michigan Speedway! #CRNeSports #WeAreCRN

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Play Episode Listen Later Dec 15, 2020 118:37

CRN Sports coverage of Northwest Truck Series Westbay NAPA Auto Parts Playoffs from iRacing Michigan Speedway! #CRNeSports #WeAreCRN

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Play Episode Listen Later Dec 11, 2020 121:34

Customer Service vs. Customer Experience with Murray Voth [RR 591]

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Play Episode Listen Later Nov 24, 2020 36:57

Murray Voth is one of Canada’s most knowledgeable experts on the automotive industry, especially as it relates to business development of the independent automotive service and repair sector. He focuses on improving profitability, best practices in management, financial management, systems implementation, human resources and leadership. He spends significant time researching the issues facing the industry from a macro and micro level and brings training and coaching solutions to his clients. He is the owner and principal trainer of RPM Training which provides services to clients such as Napa Auto Parts, Napa AutoPro, Napa AutoCare, Fountain Tire, Integra Tire, OK Tire, TireCraft Canada, Group Touchette, APD Auto Parts, and AutoServe1. Murray is also involved in the Automotive Retailers Association of BC, the Canadian Independent Automotive Association, and the Automotive Industries Association. From 2006 to 2018 Murray was on contract as the senior trainer and training material consultant for Total Automotive Consulting and Training. He has also done training and material development for RLO Training and Consulting in the United States. As an automotive management trainer and facilitator for the past 15 years traveling to every corner of Canada, his sole focus has been researching, developing and implementing strategies that improve business results for his clients. He is intimately familiar with the issues and challenges faced by the business owners on a day-to-day basis and exactly what it takes to help them to make the changes necessary to succeed as a business owner. As a trainer and consultant, he has worked all across North America and has firsthand knowledge of what is and is not working in each jurisdiction. His thorough understanding of the automotive business started when he owned and operated automotive maintenance and repair facilities for 20 years. During the time he owned his shops he took all the training that was available. He continuously strives to improve his understanding of what it takes to be successful in this industry. He has firsthand experience of how to successfully implement the various skills, knowledge, tools and processes that he now teaches. In addition to his facilitation work, Murray has written extensively for industry magazines as a regular business columnist, these include CARS Magazine, Car Care Business, ARA News and Indie Garage. He also writes curriculum for automotive, as well as non-automotive management training. His passion for organizational leadership and development has led him to work with a leading researcher discovering new dynamics that lead to highly effective organizations and leaders. Murray has a passion for the automotive industry and considers it a privilege and the fulfillment of a lifelong dream to bring information and training that reduces stress, and improves the economic circumstances of small business owners, their staff, and their families. Some of his clients have grown from being the only employee in their shop to 6 employees, and in some cases going from one shop to owning multiple locations, and more than doubling the size of their workforce. Listen to Murray’s previous episodes https://remarkableresults.biz/?s=MURRAY+VOTH (HERE). Key Talking Points: Being genuine, be yourself- don’t fake it Can’t assume customers know how an automotive repair shops run- think about what it feels like to be a customer that walks in. Customers don’t know what to ask or automotive terminology language. They have blind trust. Honesty and quality is the baseline for any automotive shop in a customer’s eyes- they are calling you for a reason. More than a smile and handshake- do customers feel like they are home and cared for? Ask questions they know answers to so they feel comfortable - what brings you here, have you had this issue before etc.? Is your advisor rushing? Do you have enough advisors so they don’t feel like they’re feeling...

CRN Sports coverage of the Northwest Cup Series Westbay NAPA Auto Parts Playoffs from Iowa Speedway! #CRNeSports #WeAreCRN

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Play Episode Listen Later Nov 24, 2020 0:08

CRN Sports coverage of the Northwest Cup Series Westbay NAPA Auto Parts Playoffs from Iowa Speedway! #CRNeSports #WeAreCRN

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Play Episode Listen Later Nov 24, 2020 130:06

CRN Sports coverage of Northwest Truck Series Westbay NAPA Auto Parts Playoffs from Iowa Speedway! #CRNeSports #WeAreCRN

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Play Episode Listen Later Nov 20, 2020 146:18

CRN Sports coverage of Northwest Cup Series Westbay NAPA Auto Parts Playoffs Round 4 from Charlotte Motor Speedway! #CRNeSports #WeAreCRN

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Play Episode Listen Later Nov 17, 2020 158:01

CRN Sports coverage of the Northwest Truck Series Westbay NAPA Auto Parts Playoffs from Charlotte Motor Speedway! #CRNeSports #WeAreCRN

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Play Episode Listen Later Nov 13, 2020 146:58

CRN Sports coverage of the Westbay NAPA Auto Parts Playoffs Round 2 Richmond 200 from Richmond Raceway! #CRNeSports #WeAreCRN

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Play Episode Listen Later Nov 6, 2020 115:29

CRN Sports coverage of the Northwest iRacing Cup Series Westbay NAPA Auto Parts Playoffs Round 2 from Watkins Glen International!

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Play Episode Listen Later Nov 3, 2020 109:23

CRN Sports coverage of the Westbay NAPA Auto Parts Playoffs Round #2 Northwest iRacing Truck Series from Watkins Glen International!

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Play Episode Listen Later Oct 30, 2020 115:27

Coaches Lab: Why Employees Leave [THA 195]

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Play Episode Listen Later Oct 29, 2020 52:40

https://youtu.be/1kQoyy_OwxA THE PANEL: Dan Taylor, Senior Business Advisor at Transformers Institute, has nearly 35 years of executive management, consulting and coaching, business development and entrepreneurial experience. Mr. Taylor has spent the majority of the last 18 years as a Business Consultant and Coach – Helping business owners and managers evaluate their current situation and future plans. Implementing comprehensive business plans through business diagnostics, education, management review, and strategic analysis all focused on results and sustainability. Mr. Taylor has worked across a wide spectrum of industries from healthcare, manufacturing, retail services, data collection, sports equipment to educational conferences and recruiting services. One area of concentration has been in the automotive repair industry with hundreds of independent repair stores, specialty shops and automotive dealerships. Most notably he worked for a management company that served 13 states serving this group with shop equipment, management and administrative tools. Additionally, he spent time in fleet services and operations to municipalities, counties, utilities, school districts and larger independent industrial fleets. Mr. Taylor earned a Baccalaureate in Business Administration and Marketing with a minor in Economics from the University of Northern Colorado. He also holds certifications as a Business Coach, Business Analyst, Six Sigma Green Belt, Human Resources, Time Management and Life Coach. Dan serves on his neighborhood HOA board and has held multiple board positions with the Porsche Club of America. His passion is road course racing with his Big Mission Motorsports teammates raising funds for the Cancer Foundation, Semper Fi Fund and Salvation Army. He is married and has a son who is a civil engineer and a daughter-in-law who is a teacher. Look for Dan’s other episodes https://remarkableresults.biz/?s=Dan+Taylor (HERE). Murray Voth is one of Canada’s most knowledgeable experts on the automotive industry, especially as it relates to business development of the independent automotive service and repair sector. He focuses on improving profitability, best practices in management, financial management, systems implementation, human resources and leadership. He spends significant time researching the issues facing the industry from a macro and micro level and brings training and coaching solutions to his clients. He is the owner and principal trainer of RPM Training which provides services to clients such as Napa Auto Parts, Napa AutoPro, Napa AutoCare, Fountain Tire, Integra Tire, OK Tire, TireCraft Canada, Group Touchette, APD Auto Parts, and AutoServe1. Murray is also involved in the Automotive Retailers Association of BC, the Canadian Independent Automotive Association, and the Automotive Industries Association. From 2006 to 2018 Murray was on contract as the senior trainer and training material consultant for Total Automotive Consulting and Training. He has also done training and material development for RLO Training and Consulting in the United States. As an automotive management trainer and facilitator for the past 15 years traveling to every corner of Canada, his sole focus has been researching, developing and implementing strategies that improve business results for his clients. He is intimately familiar with the issues and challenges faced by the business owners on a day-to-day basis and exactly what it takes to help them to make the changes necessary to succeed as a business owner. As a trainer and consultant, he has worked all across North America and has firsthand knowledge what is and is not working in each jurisdiction. His thorough understanding of the automotive business started when he owned and operated automotive maintenance and repair facilities for 20 years. During the time he owned his shops he took all training that was available. He continuously strives...

How an Airplane Parts Store Might Be a Sign of an Improving Downtown Rhinelander

WXPR Local Features

Play Episode Listen Later Oct 22, 2020 5:45

A new storefront in downtown Rhinelander attracts few walk-in customers. The store sells parts for commercial, business, and personal aircraft, even though it’s far from any major airport. But although it doesn’t get much street traffic, the business plan and attitude of the owners might be a sign of a downtown on a gradual rise. “If I was going to describe my business, I’m like the Napa Auto Parts for airplanes,” said Bob Lueder, the owner of Plane Parts Inc. in downtown Rhinelander. The well-lit, well-organized storefront on Davenport Street might seem like an odd place for a store like this, nowhere near any airport that could be considered a hub. Few customers wander in to buy parts, but that’s okay. The real traffic is the plane parts that are shipped out in dozens of boxes each day. Last Thursday, as he talked, Lueder was working on a package to send to Taiwan. “It’s like, they could have ordered these from anybody, and they ordered from my little company, and then, on top of

CRN eSports coverage of the Northwest iRacing Cup Series Westbay NAPA Auto Parts Playoffs from Atlanta, GA Motor Speedway! #CRNeSports

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Play Episode Listen Later Oct 20, 2020 134:23

The Women Stereotype: Creates Friction, Insecurity, and Gender Issues [RR 567]

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Play Episode Listen Later Sep 1, 2020 31:07

Emily Chung is a proud mom of two energetic boys. She owns and operates AutoNiche, a family-friendly auto repair shop in Markham. She is a licensed Automotive Service Technician, and Automotive Writer with various publications. She also teaches in the Automotive Business School of Canada at Georgian College. Emily holds a degree from the University of Waterloo in Psychology and Business, and her previous jobs include Psychometrist and Human Resources Associate. She has appeared on various media including Breakfast Television, Cityline, and the Marilyn Denis Show. She is passionate about her work; together with her staff, AutoNiche’s purpose is to bring better communication and client service to the auto repair experience. Key Talking Points: Gender isn't an issue until you make it one- mindset isn’t excuse one way or another Directed away from gender and focus on the skills of any technician People’s bias or judgment is on them and they can choose to believe what they believe- we can choose not to accept it for ourselves. Don’t let other people’s judgments be apart of your identity Both men and women can be insecure “Priming”Saying something you want to prove it right or primed to think about it more “If you enter trades as a female it’ll be hard for you and people will be biased against you..” etc then that woman will be biased to look for it. Self-fulfilling prophecy The stereotypical idea that females should be on the counter in shopsTypically women have the perception of being better communicators but the role should be based on characteristics and personality, not gender “Hiring female to fulfill quota” can be male insecurity when applying and not being hired- easy excuse to make Friction in cultureEasiest and quickest difference between employees is “I’m a guy, you’re a girl” instead of diving into what the real issue/problem is Take “women and men” out of your vocabulary Resources: Thanks to Emily Chung for her contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library (https://remarkableresults.biz/books/). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. (https://remarkableresults.biz/listen/) Find every podcast episode (https://remarkableresults.biz/episodes/). Every episode segmented by Series (https://remarkableresults.biz/series/). Key Word Search (https://remarkableresults.biz/tag-cloud/). Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy me a coffee (https://www.buymeacoffee.com/carm) As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com (http://www.napabenefitscenter.com) or call the NAPA Benefits Center at 844-627-2123.

The Charlotte Line Rewind tonight is 2002 NAPA Auto Parts 500

Scarycast

Play Episode Listen Later Mar 24, 2020 89:39

As we wait for Martinsville, The Charlotte Line Rewind tonight is 2002 NAPA Auto Parts 500

Advance-Napa Auto Parts Commercial Spot-Copy Writer, Kathryn Diane Gray- Voiced By Roy O'Dell Gray Sr-Website, JazzJoyandRoy.com

JJ&R

Play Episode Listen Later Feb 18, 2020

[audio mp3="https://jazzjoyandroy.com/wp-content/uploads/Advance-Napa-Auto-Parts-Commercial-Spot-For-2020-Copy-Writer-Kathryn-Diane-Gray-Voiced-By-Roy-ODell-Gray-Sr-Of-Jazz-Joy-and-Roy.mp3"][/audio]...

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IN THE GYM PREPSCAST

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Play Episode Listen Later Dec 17, 2019 13:48

New to our Colorado PrepsCast lineup is a regular podcast we've titled "IN THE GYM". Each week we get the chance to watch several games across the state and will use this regular podcast to provide thoughts on the top teams and players throughout Colorado. Our first IN THE GYM report centers on boys teams from Eaton, Highland, Kit Carson, Limon and Ignacio plus girls programs at Platte Valley, Academy, Eaton, University, Limon, Ignacio and Academy. Our report is presented by NAPA Auto Parts and Bank of Colorado.

PREPSCAST: GIRLS BASKETBALL PREVIEW (1A-2A)

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Play Episode Listen Later Dec 12, 2019 25:56

Even though the season is already 10 days in, we thought we had enough time to preview the entire girls' basketball season for Classes 1A and 2A. The race in both divisions is wide open at this point and while the top challengers are familiar names, there are new programs in the mix as well. The report is a bit long at 25 minutes but we wanted to go in-depth in both classifications. The report is presented by NAPA Auto Parts and Bank of Colorado.

PREPSCAST: SEASON PREVIEW FOR CLASS 1A & 2A BOYS

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Play Episode Listen Later Dec 11, 2019 19:32

The season has already entered it's second week but we want to take a season long look at our picks for the top teams in Class 1A and 2A boys basketball. It's our first PrepsCast of the basketball season and is presented by NAPA Auto Parts and Bank of Colorado. We list our state championship contenders in both divisions and then move through several other top clubs.

5A STATE VOLLEYBALL PREVIEW

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Play Episode Listen Later Nov 13, 2019 8:03

The Class 5A state volleyball tournament opens Thursday and 12 teams will compete for the championship. The bracket is double elimination to the semifinals where it then turns into a single elimination event. Marty Cesario provides a look at the teams and top players to watch. Our PrepsCast is presented by Bank of Colorado and NAPA Auto Parts.

1A STATE VOLLEYBALL PREVIEW

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Play Episode Listen Later Nov 12, 2019 18:01

The third PrepsCast in our series previewing the state tournament takes a look at the 1A bracket where for the first time in several more than one or two teams have a legitimate shot at landing the championship. The top five seeds all have impressive resumes and many other clubs in the field seem to be playing their best volleyball of 2019. Our PrepsCast is presented by NAPA Auto Parts and Bank of Colorado.

2A STATE VOLLEYBALL PREVIEW

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Play Episode Listen Later Nov 12, 2019 17:37

Our Colorado PrepsCast series on the upcoming state volleyball tournament continues with a preview of the 2A bracket. Play gets underway Thursday morning at 8:00am and unbeaten Denver Christian is the top seed and the favorite to land the championship. We look at the Thunder and all the challengers in our newest PrepsCast which is presented by NAPA Auto Parts and Bank of Colorado.

RR 457: Justin Allen – Working Too Hard? Feel Burned Out?

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Play Episode Listen Later Aug 13, 2019 21:13

In our industry or in any business, we can all feel burned out as a result of working too hard. Here’s how we can prevent it! Justin Allen is the Manufacturers Sales Representative of Hunter Engineering Company. Justin Allen began his career in the automotive industry in 1998 in Hendersonville, NC. Justin’s technical education came in the form of many days and nights spent under hoods. He is raised to never pay anyone to fix anything he could fix himself, Moving around the country as a child created a natural tendency to connect with others! Wherever he went as well as a dogged determination to do things right and to always look out for the needs of others. Getting to work for Hunter Engineering Company allows him to always be making new friends as well as to help people figure out ways to be more productive, efficient, and successful with their work. Justin and his wife share 6 children, 2 dogs, and an extraordinarily colorful google calendar. Key Talking points: Are we working too hard? Justin has love of people- everyone has the same common goals no matter what industry you are in An advocate of 4 day work week- what can we physically accomplish with what customers expect? Burning out yourself, your family and your technicians Most shop owners working 60+ hours a week- not able to interact with other shop owners/businesses. Nothing can improve without change- are shop owners receptive to changes? New technology isn’t an expense, it is an asset Set old used tire by road- simplest visual marketing to get into the tire business Hunter Engineering Company- first role in outside sales 7 weeks of training Build report (rapport?) with customers- approach sales calls with a long term relationship mindset Want to grow business and expand his ability to serve customers- what can I do to help? What is the experience your customer is having? Google reviews, Facebook reviews, etc. Looking for comfort, pleasure, and convenience Talk soon, Resources: Thanks to Justin Allen for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/) As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

Alexander Rossi

Query & Schultz Podcast

Play Episode Listen Later Jul 1, 2019 54:33

The Andretti Autosport star and 2016 Indy 500 winner sits down with Jake in-studio. Topics include Alexander's impending free agency, his relationship with sponsor NAPA Auto Parts, his future living in Indy, and a new addition to the Rossi family. Plus, he relives the last three laps of the thrilling 2019 Indy 500, where he was narrowly defeated by Simon Pagenaud.

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RR 443: Jill Trotta – Survey Results – The Best and Worst Metro Cities for Car Repair

Play Episode Listen Later Jun 25, 2019 23:14

My guest is Jill Trotta. She is the Vice President for Industry Advocacy and Sales at RepairPal. We talked about the 2019 RepairPal survey that pointed out which metro cities are best for car repair. This is based on factors like average repair order, road quality, average labor rate among others. The survey talked about the statistics and information about car repair. You will learn the best and the worst cities for repairs according to the survey. The survey also pointed out which cities are most affected by the technician shortage. Listen to Jill’s previous episodes (https://remarkableresults.biz/?s=%22jill+trotta%22) . Key Talking Points Best metro cities survey for car repair Average repair order Road quality Average labor rate Ratio registered cars to the number of mechanics 55% of the score is the number of repair shop workers per car and labor rate Are labor rates too low? Lowest average repair bill- Dayton, Ohio If a business wants to have the lowest labor rate it doesn’t help industry- have to charge for work and quality you’re offering 30% labor rate 30% repair invoice totals Best city- Jacksonville, FL 5 cities in the Carolina’s in the survey- average repair order low Worst cities- 6 California cities in the top 10 Bad roads, high labor rate Technician shortage- northern areas more affected (https://repairpal.com/blog/best-worst-metros-car-repair-study-2019) Talk soon, Resources: Thanks to Jill Trotta for her contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library (https://remarkableresults.biz/books/) . Leaders are readers. Link to RepairPal website (https://repairpal.com/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/) As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

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RR 423: Shop Talk 10 – Sold My Business – What’s Next?

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Play Episode Listen Later Apr 16, 2019 43:33

Ron Haugen – Sold his business Westside Auto Pros, Des Moines, IA. Ron is consulting and teaching. Dick Jobe – Former shop owner, Downtown Import Service. He was known as Dr. Volvo. He now owns Machine Head and he is making metal art. Doug Stoll – Retired. Past owner of Susquehanna Auto Clinic and The Auto Clinic. Now a part-time coach for Elite Worldwide. A co-founder of Vision. Jerry Holcom – President of Mid West Auto Care Alliance (MWACA) and owner of S & S Service in Kansas City, MO. A co-founder of Vision. Key Talking PointsSuccession plan- need to plan aheadIt’s worth what it’s worth- business is worth cash flow not assets Common mistake- last 5-6 years of owner’s career they do not want to spend money/send employees for training. Declining business because they are not aggressively growing it and subsequently will not worth as much when want to sell You’re either going to die or retire- be in control of your retirement, plan when and set yourself up for life after business. Don’t let a life event plan it for you. Future in industry Cost of business increasing More specialization due to technology Consolidation Business coachEstablish and fund budget for annual equipment purchases JerryHolcomNot retired but his friends on the podcast are! Loves going to work at shop still Doug StollHad a goal to retire at 50. He made that goal. Sold business in 2003 Avid golfer Business coaching part-time Dick Jobe“Dr Volvo” Before sold business went back to school and got a degree in machine tool technology and advanced welding www.machineheadkc.com (blank) – mentor interns and help them grow Started making artistic work Ron HaugenSold business in September 2018 Business coaching part-time and living the dream in Mexico Resources: Thanks to Jerry Holcom, Doug Stoll, Dick Jobe and Ron Haugen for their contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/) The auto care industry is revving up. New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future. This is your chance to network with experts in the industry. Discover the latest innovations that will help you stay market competitive. Learn more about new products, services, and equipment. You will be using them every day. Join us in Las Vegas, April 6-9, 2020! Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now. To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com (https://www.napaautocare.com/) .

Cars of Carlisle (C/of/C): Episode 048 — Southern California Rides

Cars of Carlisle

Play Episode Listen Later Apr 2, 2019 57:42

Lisa Langley: Southern California Today, join Darren on his business trip to Los Angeles where he talks cars and motorcycles with Southern California native, Lisa Langley. Having spent her lifetime in the Riverside County area, just about an hour East of L.A., Lisa grew up in a motocross family with an energetic dad who ran a NAPA Auto Parts store and hot-rodded a 1940 Ford Coupe. To this day, Lisa still rides both on and off-road and appreciates anything with two or four wheels. Lisa’s family has direct ties to a one-of-a-kind motorcycle in the garage of well-known California car guy, Jay Leno -- of NBC Tonight Show fame. Listen in and find out all about Lisa meeting Mr. Leno and her dad getting to hang out among Jay’s spectacular car collection. Alright...find your Ray Ban wayfarers, wax the surfboard, and grab your car keys – it’s time to go to sunny Southern California! Let’s……get…..REVVED UP!

RR 417: Rob Rowsell – Achieving Success on a Curved Road

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Play Episode Listen Later Mar 26, 2019 35:09

Rob Rowsell, shop owner, owner of Family Auto Service a four shop group in the La Mesa, CA area. Author of the book ‘Addicted To Life’, How I Went from Homeless to Extraordinary Success and Happiness in a Short Period of Time. Find a link to Rob’s book on the book page on the website (https://remarkableresults.biz/?s=rob+rowsell) . Listen to Rob in the Town Hall Academy (102) ‘Second Chance – Working with and Supporting Addiction’ (https://remarkableresults.biz/a102/) . Key Talking Points:“Addicted to Life: How I went from homeless to extraordinary success and happiness in a short period of time” by Rob Rowsell RobRowsell.com Relatable book for everyone- shop owners and managers Readers are leaders- start by reading a few chapters every couple days Addiction can be other than drugs and alcohol, can be food and cigarettes etc “You can’t coast uphill” – either getting better or getting worse, cannot coast success Small successes can slow momentum- for example: losing weight is a success but maintaining weight is long term lifestyle. Can’t get complacent after your small success Get outside of your comfort zone or you aren’t growing and learning Success is a curved road- can only see so far until you get to a curve 8 Building blocks in “Addicted to Life”1) Be done- announce to yourself and the rest of the world 2) Get uncomfortable and take action 3) Create the wave of momentum 4) Prepare now for what’s coming- growth 5) Must be open to the unexpected 6) You won’t always feel like you are winning 7) Must understand the law of exposure- you are what you’re surroundings are 8) You won’t do it alone- success is a team sport Working in the automotive industry Had previous service advisor background Was 45 days clean, applied to “work a day” job- filled out application honestly Referred to an auto repair shop- hired and the owner became the mentor An acquaintance of father was brainstorming about needing someone to take over repair shop Timing will never be perfect for the opportunity Has 4 shops3 shops make 2 mils each annually 4th shop just opened in September Resources: Thanks to Rob Rowsell for his contribution to the aftermarket’s premier podcast. Rob’s book on the book page on the website (https://remarkableresults.biz/books/) . Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/) The auto care industry is revving up. New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future. This is your chance to network with experts in the industry. Discover the latest innovations that will help you stay market competitive. Learn more about new products, services, and equipment. You will be using them every day. Join us in Las Vegas, April 6-9, 2020! Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now. To learn more about NAPA...

Jeff English on Copywriting, Simplicity and Advice for New Marketers

Briefly

Play Episode Listen Later Mar 22, 2019 18:29

Since 2003, Jeff English has acted as principal and founder of Creative English Communication Consultants, which specializes in strategic communications planning and execution. Jeff earned his degree in advertising in 1990 and spent 13 years employed with some of the region’s top advertising, public relations and design firms. Over his career he has worked with such clients as NAPA Auto Parts, Bank One, Hancock Bank, Louisiana State University, Our Lady of the Lake Regional Medical Center, McDonald’s, Mississippi Power, Baton Rouge Area Foundation and more, as well as a variety of state agencies. See acast.com/privacy for privacy and opt-out information.

RR 413: Jill Trotta on Pricing Transparency

Play Episode Listen Later Mar 12, 2019 31:39

Jill Trotta, Vice President, Industry Advocacy and Sales RepairPal discusses pricing transparency and reiterates the fact that it is not going away. Every shop owner should understand this and never let this disable them in any way. If you happen to have a friend who is struggling with pricing, let them listen to this episode and it may be worthwhile for them to best understand how it works and what it means to your operation. Jill says that millions of people visit the RepairPal site each month and the data they collect helps them understand how to make pricing transparency work for you. She also offers some survey results that, are frankly, disturbing as it relates to satisfied customers. Listen to Jill’s previous episodes (https://remarkableresults.biz/?s=%22jill+trotta%22) . Key Talking Points: Pricing transparency Use it to your advantage- use it to gain trust with customers Don’t let it disable you as a shop owner Accept fact it is not going away Repair Pal- Fair price source, not cheap price source 6 million site visitors per month- able to get valuable information from consumers via surveys and questionnaires 58% do not feel were charged a fair price with auto repair 36% do not feel the car was fixed right the first time 29% check prices online 63% don’t have $500 extra for emergencies 85% who had car repair had checked the price online prior Let customers go on repairpal.com and see the price range for repairs- cannot give the exact price over the phone because of various factors once you are inside the vehicle Service advisor Need to sell the benefit and value to a consumer Service advisor training and educating is key- should cover estimating and how to present it, have to be knowledgeable Customers want a discount- instead, offer car wash or detailing service Resources: Thanks to Jill Trotta for her contribution to the aftermarket’s premier podcast. Repair Pal Website HERE. (http://repairpal.com/) Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/) The auto care industry is revving up. New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future. This is your chance to network with experts in the industry. Discover the latest innovations that will help you stay market competitive. Learn more about new products, services, and equipment. You will be using them every day. Join us in Las Vegas, April 6-9, 2020! Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now. To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com (https://www.napaautocare.com/) .

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RR 407: Dennis Montalbano: He Survived a Heart Attack and Stroke and so Did His Business!

Play Episode Listen Later Feb 19, 2019 40:49

Dennis Montalbano was born in San Francisco and raised in San Jose. He started his career in the service station business and operated the largest Gulf station on the west coast in volume. Dennis then became the youngest Snap-On Tools dealer at 22 years old and then the youngest Field Manager for Snap-On at 30 years old. He moved to Fresno in 1982 with Snap-On and purchased German Auto Repair in 1989. Dennis shares his recent major health challenge and how he and his business survived. His message is clear, you need to have a plan. We are not immortal. A classic car collector who owns his first purchased car, a 1956 Corvette that he has owned for over 45 years. He is also a trained California certified Lemon Law arbitrator for over 16 years. Dennis currently serves on the Executive Board of Directors for the Fresno Regional Workforce Investment Board. As ASCCA (Automotive Service Councils of California) President in 2011 and again in 2016, his passion for the industry is what drives him to serve. Listen to Dennis’ previous episodes (https://remarkableresults.biz/?s=%22Dennis+Montalbano%22) . Key Talking Points Aging of industry Dennis had a health scare that changed perspective for living each day- time goes by too fast The doctor that performed surgery was a customer at the shop Need to have a succession plan no matter what age shop owner is- surround yourself with the right people and cannot control the entire business yourself Who has passwords? Who can get into the bank account? Who will pay the bills? Who will lead? The stress of business owner Health issues due to stress common with both men and women in stressful positions Stress signs- waking up at 4 AM not because of alarm but because overthinking about something Delegate responsibilities-Can’t have the mindset that you are the only one that can do job or task correctly Can your business continue to run without you for 30 days? Plan for the unexpected and don’t back yourself into a corner you cannot get out of Starting in the automotive industry and staying in it- As cars are evolving the technology and equipment side of business rapidly changing What are your health requirements for business? Denial- it won’t happen to me Resources: Thanks to Dennis Montalbano for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/) The auto care industry is revving up. New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future. This is your chance to: network with experts in the industry, discover the latest innovations that will help you stay market competitive, and learn more about the new products, services, and equipment you’ll soon be using every day. Join us in Las Vegas, April 6-9, 2020! Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now. To learn more about NAPA AutoCare and the benefits...

RR 405: Barry Barrett – Book Review – Never Split The Difference by Chris Voss

Play Episode Listen Later Feb 12, 2019 40:03

Book Review of “Never Split the Difference – – Negotiating As If Your Life Depended On It” by Chris Voss and Tahl Raz Find it on the Books page (https://remarkableresults.biz/books/) . Barry Barrett covers the premise of the book that builds a foundation for negotiation on the basis of understanding the other party through empathy and active listening skills. During Barry’s career as a Service Manager and top salesperson, he honed his talents in communicating with people. Barry is tireless in his pursuit of excellence in the automotive industry and in all that he does. His passion for providing tools to train owners and their teams to the next level is unlimited. He is a Ziglar Legacy Certified Coach. Find Barry’s other episodes (https://remarkableresults.biz/?s=barry+barrett) Key Talking Points: “Never split the difference” Chris Voss and Tahl Raz Saying “no” is the illusion of control, saying “yes” means you need to take action When you call someone and ask if it is a bad time, the initial reactive response is “no” when really you are taking action to speak further Active listening Behavior change stairway model Active listening- minimal encouragers, effective pauses, mirror questions, labeling (seems like, sounds like), paraphrasing, summarizing Empathy- calibrated tactical questions, understanding customer Build rapport Influence others to do what’s good for them and good for you Behavior change Body language- 55% of what someone conveys When selling over the phone, stand up and use gestures you would normally use. Project emotion The mouth does what the body tells it to do Self-control and emotional regulation- use happy, excited voice What type of personality are you? Analyst- methodical and diligent, speaks cold and distant, skeptical by nature Accommodator- build relationship, people pleaser Assertive – wants to be heard, tell rather than ask, once they are convinced you understand then they will listen Know why you are reading the book- what is the objective/goal? Read multiple times Underline what is important Read what you underline and write ideas on bottom Put own ideas on top, be a student Powerpoint presentation on notes Change Change something small only you would know Doesn’t have to be a huge problem Change how you feel, change your body stance Resources: Thanks to Barry Barrett for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) The auto care industry is revving up. New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future. This is your chance to: network with experts in the industry, discover the latest innovations that will help you stay market competitive, and learn more about the new products, services, and equipment you’ll soon be using every day. Join us in Las Vegas, April 6-9, 2020! Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now. To learn more about NAPA AutoCare and the...

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RR 403: Lucas Underwood – Take Ownership and Learn from your Mistakes. Find Humility.

Play Episode Listen Later Feb 5, 2019 38:01

Lucas Underwood is an Automotive diagnostic specialist, shop owner, and foreman. He owns L & N Performance Auto Repair, Blowing Rock, NC was Founded In 2008 As A Diesel Performance Shop – Over The Past 10 Years, The Facility Has Transformed Into A Full-Service Automotive Repair Facility. Offering Repairs On All Makes & Models, Gas And Diesel. Lucas was honored by ASTE as the member of the year 2018. Look for Lucas’ other episodes (https://remarkableresults.biz/?s=lucas+underwood) . Key Talking Points: Participating in schools- need input from aftermarket Speaker in classrooms Shadowing in business Opportunity to see new vehicles and attend local training events Education needs input from the independents Stop talking. Start doing. Don’t wait on someone else. Help instructors get aftermarket training. Invite them to regional training events. Encourage aftermarket training companies to invite instructors and students to attend. Training for technician Lucas provides options for a career path Keep a record of training booklets and who took the training- revisit often The shift between owner and tech. Find solutions together instead of blaming each other. Open communication Maylan Newton said: “I’ll pay for a class on Microsoft Word because it will help them be a better computer person.” He is taking one of his team to Vision KC 2019 Lucas was involved in picking classes together. Communication with your techs builds bonds and bridges to keep these two critical factions working together. Staying current with customers New shop management/DVI software- texting customers Getting new customers- Facebook advertising, perfect google reviews The influx of college students during the school year. Reach out to parents and build relationships, loaner cars, payment options Being a business owner Worry about everything when need to stand back, mistakes build character and propel the business forward Get a business coach and attend management training Success secrets Be humble Take ownership as the leader Honored by ASTE as the member of the year 2018 Resources: Thanks to Lucas Underwood for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) The auto care industry is revving up. New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future. This is your chance to: network with experts in the industry, discover the latest innovations that will help you stay market competitive, and learn more about the new products, services, and equipment you’ll soon be using every day. Join us in Las Vegas, April 6-9, 2020! Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now. To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com (https://www.napaautocare.com/) . Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/)

RR 399: Service Talk 1 – The Service Adviser | Center of the Hub – Customer – Technician – Owner

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Play Episode Listen Later Jan 22, 2019 48:20

The Panel: Racheal Barraclough, Service Manager at Amton Auto & Truck. She started at Amton July 2010 without a real job title. She had gone from cleaning and answering the phones to being able to run the shop herself. The best part about the job is that it is always changing and there is so much opportunity for her to grow within the company. Chris Johnson, Service Manager at Total Automotive. He loves bringing customers up to speed on modern vehicle systems and maintenance needs. Explaining the value of premium parts vs cheapest fix, making sure they get their money’s worth is one of the many customer services Chris always carry. Nick Herberger, Service Manager at Scruggs Automotive. Scruggs Automotive Repair has been providing quality car care in Williamsville, NY since 1981. It is a family owned business delivering honest and professional automotive repair and auto maintenance services to the people of Williamsville and surrounding areas. Nick started as a detailer/car wash at Dave Smith Ford before becoming a Flat Rate Tech at Firestone Complete Auto Care. He has experience as a truck tech before becoming the Shop Manager at Scruggs. Key Talking Points: Trust. Never let your priorities change. When the customer greatly appreciates the job you did for them. All service business has an image problem. Trust helps to remove the negative image issue at your shop. Never ‘Think Outloud’ Communication is one of the biggest responsibilities. The SA knows they are the hub of the communication wheel: Technician, Customer, Owner. A disadvantage of being a technician who is now a service adviser is you overcomplicate things to the customer. Female service advisors are becoming the norm. The female customers are very comfortable. Owners need to support their female service adviser. A big hurdle of service advisers is to get the owner to back off and support the SA as the point person. Many legacy customers want to talk to the owner. The owner needs to pass the torch with customers. Curb appeal is so important to attract the right customer. Trusting your technician is critical to a strong relationship. Tech and SA must be on the same page. All recommendations must be real. Resources: Thanks to Racheal Barraclough, Chris Johnson, and Nick Herberger for their contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) The auto care industry is revving up. New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future. This is your chance to: network with experts in the industry, discover the latest innovations that will help you stay market competitive, and learn more about the new products, services and equipment you’ll soon be using every day. Join us in Las Vegas, April 6-9, 2020! Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now. To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com (https://www.napaautocare.com/) . Subscribe...

BMR Access 9/5: Featuring Brendan Gaughan - 2000, 2001 NASCAR Winston West Series Champion

Bill McAnally Racing

Play Episode Listen Later Sep 5, 2018 28:47

This edition of BMR Access with Anthony Alejandrez features a one-on-one interview with one of the greatest drivers in NASCAR K&N Pro Series West history and former driver of the #16 NAPA Auto Parts car, Brendan Gaughan. In 2000 and 2001 Brendan Gaughan took the 16 team to victory lane 8 times and won 2 consecutive NASCAR West Championships. Tune in to BMR Access to hear what Brendan had to say about his time in the NAPA car and his upcoming return to BMR at the Las Vegas Motor Speedway Dirt Track race on September 13, 2018.

Jeremy Milless Interview + Mid-Ohio Preview

Pit Lane Parley

Play Episode Listen Later Jul 27, 2018 64:01

Jeremy Milless, Alexander Rossi's engineer, joins us for the first part of the episode. We discuss how his career as a race engineer began, his time with Josef Newgarden, the 2018 season, and what he sees in Alex since his career in IndyCar started. After Jeremy signed off, we discuss Mid-Ohio, Matt stumps Jess & Mike with a trivia question, more AlonsoMania! and more on our best episode to date!

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Ep. 31: "Yeah, he ate the steering wheel on that one."

MAKTAC - Mike and Kyle talk about COPS

Play Episode Listen Later Apr 23, 2018 77:48

In the thirty-first episode of MAKTAC, we talk about S15E05 of COPS. An inebriated man drives a pickup truck through a brick wall, an undercover officer takes a Bourbon Street sting too far, and a homeless IT amateur tweaks out in front of a NAPA Auto Parts. We also talk about gooey seafood, Wes Anderson, and getting a hangover from Icing someone else. ----- The best mullet of the week: Shaky Hand Speedy----- The best mustache of the week: Det. Steve Williams----- The trashbag of the week: toothless brick-man----- BONUS: Shaky Hand Speedy's computer parts collection----- Subscribe and apprehend every episode on iTunes Follow our hot pursuit on Twitter @MAKTACpodcast Process our mugshots on Instagram @MAKTACpodcast Like our criminal record on Facebook @MAKTACpodcast Send an APB to MAKTACpodcast@gmail.com Read the reports at MAKTAC.com Call the MAKTAC dispatch center at (847) 744-6911 ----- Show announcer: Mike "NewsMike" McKay Show hosts: Mike Dolan and Kyle Brauch

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973: Steve Day owns and runs British Car Ranch in Wenatchee, Washington

Cars Yeah with Mark Greene

Play Episode Listen Later Feb 22, 2018 33:54

Steve Day owns and runs British Car Ranch in Wenatchee, Washington. He started his business in 2008 after retiring from a career with NAPA Auto Parts. At British Car Ranch he has fully immersed himself in the full time restoration and repair of British cars. Steve also travels the Northwest to present technical clinics for British car clubs and enthusiasts gatherings. He is a technical advisor for a national magazine and three North West regional British car clubs. His passion for British cars began way back in 1969 when he met his future wife Laurie in high school; she was driving a British car and today they celebrate 45+ years of marriage plus playing with and working on British cars together.

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RR 267: Brian Bates from Eagle Automotive