Podcasts about client services

In this episode, we're joined by Sara Blevins O'Toole, advocate, and Amber Ross Chapman, Director of Client Services at Branches, to demystify what happens when someone calls our 24/7 emergency hotline. We walk through the types of questions that may be asked, the purpose behind them, and most importantly, what callers can expect in terms of safety, confidentiality, and compassionate support.Whether you're calling for yourself or someone you care about, this episode offers insight into the calm, human-centered approach our advocates take to ensure every caller feels heard, safe, and supported.For more information, visit our blog: What to Expect When You Call the Branches Hotline

So you want to move abroad with your fluffy friend... where do you even get started? Vaccinations, quarantines, flights, cargo... It's enough to make anyone have a meltdown. For many of us, our pets are family, and we're not going to leave them behind. We want to make sure the journey is safe, straightforward, and doesn't cause our pets anxiety. Well... thankfully, I've brought in an expert who knows just about everything there is to know about moving abroad with pets! 

What does it really take to build a franchise brand rooted in excellence, innovation, and world-class customer experience?Clarissa Bradstock, CEO of Any Lab Test Now, shares a combination of strategies to really grow a franchise.It starts with placing franchisees within 1 of 4 quadrants which helps you understand where they are in their business and their mindset. As well as listening to feedback, even when it's tough to hear. And why true franchise success hinges on fostering close relationships, genuine engagement, and encouraging continual improvement through meaningful recognition rather than monetary rewards.Clarissa has served as a Vice President of Client Services, COO, Vice President of Operations and CEO of both private and publicly held organizations. She has extensive experience with healthcare related organizations focused on physicians, insurance carriers, nursing professionals and dental practices.   Clarissa served as COO for Any Test Franchising from 2007 to 2014 and was appointed to the position of CEO in April 2014.  In August 2024 she became a CRESSO Brands board member, the parent company of Any Test Franchising.  Clarissa is involved in the franchise community as Chair Emeritus for the Southeast Franchise Forum, and on the Leadership Committee for the IFA Women Franchise Network, Atlanta Chapter.  In 2021 Clarissa was awarded the Crystal Compass Award for Leadership by the IFA Women's Franchise Committee.So, if you are ready to discover how Clarissa prioritizes customer experience, authentic relationships and meaningful engagement to build franchises then this episode is for you!Connect with ClarissaEmail - cwbradstock@anylabtestnow.comResourcesNavigating Change and Growth in Franchising with Mary Kennedy Thompson - https://www.buzzsprout.com/2369319/episodes/15380562-navigating-change-and-growth-in-franchising-with-mary-kennedy-thompsonBuilding Franchise Success Through a Growth Mindset with Jerry Akers - https://www.buzzsprout.com/2369319/episodes/17039440-building-franchise-success-through-a-growth-mindset-with-jerry-akersEpisode Highlights:Differences between traditional vendor-client relationships and franchisor-franchisee relationshipsThe importance of building long-term, partnership-based relationships with franchiseesBuilding Effective Franchisor-Franchisee RelationshipsCharacteristics of Top-Performing FranchiseesManaging Franchisee Requests and Implementing ChangeMeasuring Franchisee and Employee SatisfactioFranchise Directory - https://www.sba.gov/document/support-sba-franchise-directoryFranchise Registry - https://www.franchiseregistry.com/Current SBA SOP - https://www.sba.gov/document/sop-50-10-lender-development-company-loan-programsConnect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale

You're not here to survive—you're built to lead. This powerful kickoff to the Built to Lead Series, hosted by Bridgit Norris, My Legal Academy's Director of Client Services, opens with an unfiltered conversation featuring Bridgette Williams, Esq., an award-winning personal injury attorney and owner of BLW Legal Group. With a background that spans from criminal law to managing her own practice, Bridgette turned burnout into a blueprint for sustainable success. She shares how she evolved from juggling every role in her firm to becoming a confident CEO with clear systems, a strong team, and a business that supports her life, not one that controls it.If you've ever questioned whether you can grow your practice and reclaim your time, this episode gives you the strategy and the permission to lead differently. Through real-life wins, hard lessons, and candid truths, you'll see exactly what's possible when women stop apologizing for how they want to lead—and start building a practice that reflects their vision.Want to turn Facebook Ads into signed clients, not just clicks?FREE TRAINING – FB Ads 2025: How Law Firms Can Turn Ads into Signed ClientsJoin Sam Mollaei, Esq. for a live breakdown of the proven Facebook Ads system built for law firm growth. Learn how to attract, qualify, and convert leads—without relying on agencies or guesswork.Date: Wednesday, May 21Time: 1:00 PM ET / 10:00 AM PTJoin live: https://link.mylegalacademy.com/facebook-ads-2025Key Takeaways from Bridgit and Bridgette:1. Find the work balance that protects your energyReaching a burnout point is often the wake-up call to stop doing everything yourself.Focus on building a practice that supports both your well-being and your goals by prioritizing flexibility and clarity in your daily work.2. Let go of control so your firm can growHolding onto every task might feel safe, but it prevents real growth.Identify what you love doing and delegate the rest to free up bandwidth and elevate your leadership.3. Build your practice around how you want to leadYou don't have to follow outdated models of success. Make decisions based on your values, your lifestyle, and what makes you a more effective leader and human.4. Design your CEO role with intention and visionYou can still love the law and lead the business, just not at the expense of your sanity.Step into the CEO seat by hiring for strength, not just cost, and create space for strategic growth.5. Create systems that evolve as you scaleGood systems are essential, but don't be afraid to pivot when something isn't working.Your ability to adapt and refine is what makes your firm resilient and future-ready."You're not able to scale... if you're still trying to be the case manager, the lawyer, the intake specialist, the billing person—all at an A-plus level." — Bridgette WilliamsGet in touch with Bridgette Williams:Website: https://texascrashlawyers.com/LinkedIn: https://www.linkedin.com/in/attorneybridgettewilliams/Instagram:

Discover how top-tier client service and smart tools like Calendly, Zapier, and TextExpander can transform your law firm's client experience. The American College of Trust and Estate Counsel, ACTEC, is a professional society of peer-elected trust and estate lawyers in the United States and around the globe. This series offers professionals best practice advice, insights, and commentary on subjects that affect the profession and clients. Learn more in this podcast.

In this video, Sandra Johnson, Senior Vice President of Client Services at CliniComp, positions the company's System as a Service (SYaaS) model as a new type of relationship between healthcare organizations and their EHR vendor "making sure you have all the tools, all the services, all device integration, all innovation…provided at no additional cost" she says. Their SYaaS model provides a modern and comprehensive solution that truly alleviates the burden on IT and clinical teams, “it's all about being a trusted partner”.The status quo is no longer acceptable; the market is calling for a New Era of an inclusive, comprehensive & interoperable EHR platform that provides a holistic patient view at a greater value. Regarding the fear of switching EHRs, “it doesn't have to be that way” Johnson emphasizes “our SYaaS can help organizations transition to a new EHR seamlessly”.Learn more about CliniComp: https://clinicomp.com/Health IT Community: https://www.healthcareittoday.com/

Lizzie Eastham and Sam Rickard present Studio 1 - Vision Australia Radio’s weekly look at life from a low vision and blind point of view. On this week’s show "International Guide Dog Day” For international Guide Dog Day, we ask; what would your dog say... if it could talk? Thanks to the input of the Dog Guide Handlers Australia Facebook page, we get some answers - with the volunteer readers of Vision Australia Radio Adelaide bringing those comments to life. Lizzie also catches up with Lester Craim, the Client Services manager for Seeing Eye Dogs Australia; and Lisa and Anthony share their experiences as Guide Dog Handlers. Studio 1 welcomes any input from our listeners. If you have any experience or thoughts about issues covered in this episode or believe there is something we should be talking about. EMAIL: studio1@visionaustralia.org or leave comment on the station’s Facebook page: https://www.facebook.com/VARadioNetwork A special thank you to Seeing Eye Dogs Australia and Lester Craim for the interview Thank you to Anthony and Lisa for your insights. Also special thanks to everyone who contributed to the facebook comments on the Dog Guide Handlers Australia Facebook page - and to our tireless volunteers at Vision Australia Radio Adelaide for bringing those comments to life. Dog Guides Australia: https://sed.visionaustralia.org/ Dog Guides Handlers Australia: https://dgha.org.au/ This program was made possible with support from the Community Broadcasting Foundation. Find out more at https://cbf.org.au/ See omnystudio.com/listener for privacy information.

Listening to our clients since 1975.All great projects, like your home, begin with a conversation. For four generations, we've been building and remodeling homes for San Diego homeowners.We will guide you every step along the way, offering you options, and then making decisions together. You'll know what you're getting, how much it will cost, and the steps it will take. And if something changes, we'll let you know beforehand.By the time we're done working together, you'll feel like family too. 

Today, we're live with SPI Logistics' Cristine Sills, Navneet Johal, and Shivrani Narayan, who are talking about claims handling, professionalism, fraud prevention, and carrier verification! Guests discuss how the SPI team manages complex claim issues to prevent escalation and safeguard agents from costly errors and potential disputes, uphold SPI's reputation, counter identity theft, and update their due diligence process!   About Cristine Sills, Navneet Johal, and Shivrani Narayan Manager of Client Services, Cristine Sills has been employed at SPI Logistics since January 2003. Cristine started her journey with SPI as an Accounts Receivable Supervisor.  Throughout her tenure, she has acquired diverse skills by cross-training in Accounts Payable, Accounts Receivable, and the Client Care Services department. This comprehensive knowledge has provided her with a unique vantage point on the company's operations, enabling her to contribute to the creation and development of a more integrated learning experience for the employees and independent business owners.  Manager of People and Culture, Navneet Johal has been a part of SPI Logistics since June 2023. In her role, she works collaboratively with her colleagues to ensure the highest level of service delivery to our esteemed agents. Her responsibilities encompass various aspects, including facilitating the smooth integration of new agent offices and their sub-reps, as well as configuring roles within the Salesforce Platform.  Operations Manager, Shivrani Narayan has been a part of SPI Logistics since July 2020. In her role, Shivrani is responsible for providing comprehensive training and support to our agents, particularly in utilizing our internal TMS system and addressing claims and insurance-related inquiries. With her expertise in claims management, Shivrani offers invaluable guidance on carrier vetting, emphasizing key factors to consider and warning signs to be cautious of.    Connect with SPI Phone: 866-744-7774  

Remember when savvy buyers snapped up brand-new, developer-owned inventory at the Olympic Village during receivership and made out like bandits?That rare opportunity may be back...if you know where to look. Vice President, Client Services at Rennie Jack Bernard sits down with Adam & Matt to reveal an opportunity that will bring you back to 2010. Paging Miga & Quatchi! From his unique vantage point working with top developers, Jack shares exclusive intel on today's opportunities and on the direction of the Vancouver real estate market more generally, from developers shockingly turning down density allowances in transit corridors to the rise of the "family investor" as a new buyer class.What community consistently remains underbuilt, creating continuous upward price pressure? Which three specific areas would Jack personally invest in right now? And which unexpected factor does Jack believe is more important than price when it comes to reviving Vancouver's real estate market? You need to hear this conversation!

In this episode of the Astonishing Healthcare podcast, Spencer Kramer, Director, Client Services at Capital Rx, joins us in the studio to discuss an important aspect of plan sponsors' annual reporting requirements: Prescription Drug Data Collection - aka RxDC. We review key dates and where plan fiduciaries can find important data and updates, and Spencer shares his experience working with Capital Rx's clients and some suggestions to a) yield a smooth RxDC submission process and b) make use of the detailed data that plan sponsors are entitled to!As a requirement of the Consolidated Appropriations Act of 2021, RxDC demands detailed annual data submissions by plan issuers, TPAs, and others. Spencer explains the importance of starting early, understanding the data submission components, tackling coordination complexities, and ensuring accuracy. You'll want to be working with a partner here, not "just a vendor." Spencer emphasizes the importance of cooperation and maintaining detailed records to avoid friction and streamline the reporting process.Related ContentAH030 - Plan Sponsors Need a Source of Truth; Get Your Data Now & Find It, with Jeff HoganThe Consolidated Appropriations Act & Prescription Drug Data Collection (RxDC): New Rules & Regulations Equal New ResponsibilitiesAH048 - High-Cost Orphan Drugs, Securing Claims Data, and More, with Dr. Eric BrickerVisit CMS.gov for RxDC-Related Resourceshttps://www.cms.gov/marketplace/about/oversight/other-insurance-protections/prescription-drug-data-collection-rxdcFor more information about Capital Rx and this episode, please visit Capital Rx Insights.

In the second episode of our Legalweek series, Laura and Kevin sit down with Matt Berry and Greg Anderson from QuikData, a company challenging the status quo in the legal tech space. Matt shares QuikData's mission to offer low-cost, on-premise eDiscovery solutions, bucking the industry's shift toward cloud-only platforms. Alongside him, Greg, VP of Product and Client Services, brings his 20+ years of legal tech experience to the conversation, offering insights into how QuikData prioritizes security, affordability, and convenience for corporations and law firms.We learn about their origin story, tracing back to their first venture, Lateral Data, and the development of Viewpoint, an eDiscovery platform ultimately acquired by Xerox. Matt and Greg discuss how those early experiences shaped their vision for QuikData. We also discuss the role of AI in the industry, how it's reshaping workflows, and QuikData's practical approach to leveraging AI to enhance, not replace human decision-making in complex legal processes. This episode delivers a refreshing perspective on innovation, security, and the power of going against the grain.Matt Berry is an attorney, serial entrepreneur, and co-founder of QuikData, a platform rethinking how legal teams manage eDiscovery and secure collaboration. Before QuikData, Matt co-founded Lateral Data, where he and his team developed Viewpoint, an end-to-end eDiscovery solution focused on on-premises and enterprise deployments. Earlier in his career, Matt co-founded Diamed with his wife Simone—a mail delivery medical supply company that served over 30,000 patients nationwide with diabetes testing supplies and related products. A graduate of Rice University, Matt is also a former Division I tennis player and still finds time to stay active on the court. His diverse background across industries informs his thoughtful approach to building tools that solve real-world problems.Greg Anderson serves as the Vice President of Product and Client Services at QuikData. With over twenty years of experience in legal technology, he specializes in the design and application of E-Discovery solutions, enjoying the challenge of problem solving by leveraging both traditional and non-traditional approaches to address complex or unique problems. His background includes key product management roles at Lateral Data and Conduent, and prior to joining QuikData, he led an E-Discovery Project Management team at Norton Rose Fulbright, where he focused on multinational matters.QuikData is a software development company specializing in eDiscovery and data room solutions for legal service providers, law firms, corporate legal departments, and financial institutions. Founded in 2016 and headquartered in Houston, Texas, QuikData offers intuitive and powerful tools designed to streamline complex legal data management tasks. ​Their flagship product, Quik E-Discovery, is an end-to-end platform that facilitates the entire electronic discovery process, including data processing, analysis, review, and production. 

On this episode host Jay Anders recorded live at HIMSS25 and spoke with: · Sandra Johnson, SVP of Client Services at Clinicomp · Ben Scharfe, EVP of Artificial Intelligence at Altera Digital Health · Tim O'Connell, CEO at Emtelligent · Steven Lane, Chief Medical Officer at Health Gorilla · Greg Miller, VP of Marketing & Business Development at Carta Healthcare Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

Originally uploaded February 11, re-edited March 16th. Chris Holman welcomes Lisa Brown, SHRM-CP, VP, Client Services, HR Collaborative, Grand Rapids, MI. Welcome Lisa, remind us about HR Collaborative? New rules for Earned Sick Time takes effect in Michigan soon, what's the latest? What are the other big HR issues in early 2025? How is your company helping clients with these issues? How can folks get in contact with HR Collaborative? » Visit MBN website: www.michiganbusinessnetwork.com/ » Subscribe to MBN's YouTube: www.youtube.com/@MichiganbusinessnetworkMBN » Like MBN: www.facebook.com/mibiznetwork » Follow MBN: twitter.com/MIBizNetwork/ » MBN Instagram: www.instagram.com/mibiznetwork/

In this episode of School Safety Today by Raptor Technologies, host Dr. Amy Grosso interviews Shawn Toadvine, Manager of Student Programs, Client Services, PublicSchoolWORKS. The discussion emphasizes that anonymous reporting is not just a compliance tool but a critical element in school safety and student well-being.KEY POINTS:Fostering a culture of trust is essential for anonymous reporting to work effectively.Comprehensive training ensures educators, students, and parents understand how to use the system and the process for follow-up.Anonymous reporting addresses not only threats but also student mental health and well-being.Our guest, Shawn Toadvine is an accomplished professional serving as the Manager of Student Programs at PublicSchoolWORKS since 2013. With a background in theatre, he holds a bachelor's degree in theatre from Northern Kentucky University and later pursued a master's degree in educational administration from the University of Cincinnati. Drawing from his experience as an administrator, Shawn brings a wealth of knowledge and expertise to his role, developing meaningful programs that positively impact students' lives. His dedication to education and commitment to excellence make him an invaluable asset to the Raptor pack!

After kicking off the weekend with a presentation about America's skeptical attitudes towards Generative AI and personalized advertising, YouGov's Ryan Gross joined us at the Lively Grit Daily House to discuss hobbies vs identities, dogs, pants, embracing authenticity, and more."Only your own vision of what is cool, is cool.”Did you attend the 2023 Coolios at Stand Up New York? You might remember Ryan from playing a few songs at the awards show.If you're listening to this episode on Spotify, check out his popular indie music project Skinny Dippers, and get updates on the band's forthcoming music on his Instagram page (@skinnydippersband). Special thanks to Lively and Audience 101 for hosting us at SXSW, and YouGov (where co-host Brian also works) for running the survey that supported our series of conversations.howcoolisthis.show 

The Media Roundtable is back with our very special Podcasthon episode supporting the Koala Corps. Plus, a blockbuster industry edition with a round-up of last week's biggest audio industry moves.Fearless host James Ingrassia, (EVP of Client Services, Oxford Road) welcomes fellow audio all-stars:- James Cridland, (Editor, Podnews and Podcast Business Journal)- Neal Lucey, (EVP of Strategy & Product, Oxford Road)- Spencer Semonson, (Media Supervisor, Oxford Road)- Courtney O'Connor (Director of Podcast Media, Veritone One)“ If you cut your advertising, fewer people will buy your stuff.”- James Cridland, (Editor, Podnews and Podcast Business Journal) The team is talking: Podcasting for Good, YouTube Lite, Wondery's FAST moves, Tariffs vs Ad Budgets, and more. Let's jump in.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The Media Roundtable is back with our very special Podcasthon episode supporting the Koala Corps. Plus, a blockbuster industry edition with a round-up of last week's biggest audio industry moves. Fearless host James Ingrassia, (EVP of Client Services, Oxford Road) welcomes fellow audio all-stars: - James Cridland, (Editor, Podnews and Podcast Business Journal) - Neal Lucey, (EVP of Strategy & Product, Oxford Road) - Spencer Semonson, (Media Supervisor, Oxford Road) - Courtney O'Connor (Director of Podcast Media, Veritone One) “ If you cut your advertising, fewer people will buy your stuff.” - James Cridland, (Editor, Podnews and Podcast Business Journal) The team is talking: Podcasting for Good, YouTube Lite, Wondery's FAST moves, Tariffs vs Ad Budgets, and more. Let's jump in.

Welcome back to the Alt Goes Mainstream podcast.Today's episode dives into one of the most topical trends in the evolution of wealth management platforms and their adoption of private markets.We are joined by Tom Cohn and Amita Schultes of Cerity Partners, where they discuss the recent combination of their two respective businesses, Cerity Partners, the $100B+ national wealth management firm, and Agility, a leading OCIO business.Tom and Amita discuss their merger, why there was a need to create customization for wealth investors in private markets, and how bringing on a leading OCIO business takes Cerity Partners' capabilities to a new level as a solutions provider in private markets.Tom is the Chief Solutions Officer and a Partner in Cerity Partners' New York office. He's a member of the firm's Leadership Team. He has over ten years of experience in various investment management roles, previously serving as an Investment Analyst at Spero-Smith Investment Advisors, where he was responsible for due diligence and analysis of third-party managers and assisted in global market and asset allocation research.Amita is a Partner in Cerity Partners' New York office, managing Cerity Partners' OCIO client portfolios. She's a member of the OCIO Investment Committee. Amita brings over 20 years of experience as an investment consultant to bear to the firm. Before joining Cerity Partners, Amita was a Partner and Client Portfolio Manager at Agility, where she served as a voting member of Agility's Investment Committee. Prior to Agility, she was a Partner, Managing Director, and Senior Consultant at Colonial Consulting, serving as an investment consultant for endowments, foundations, and pension plans. She also served as a Senior Consultant at Ibbotson Associates.Tom, Amita, and I had a fascinating discussion. We covered:The why and the how behind Cerity Partners' merger with Agility.How wealth management platforms can balance customization and scalability.Why scale matters in wealth management.How alternative asset managers can differentiate when engaging with the wealth channel.Thanks Tom and Amita for coming on the show to share your views and wisdom on wealth management and private markets.A word from AGM podcast sponsor, Ultimus Fund SolutionsThis episode of Alt Goes Mainstream is brought to you by Ultimus Fund Solutions, a leading full-service fund administrator for asset managers in private and public markets. As private markets continue to move into the mainstream, the industry requires infrastructure solutions that help funds and investors keep pace. In an increasingly sophisticated financial marketplace, investment managers must navigate a growing array of challenges: elaborate fund structures, specialized strategies, evolving compliance requirements, a growing need for sophisticated reporting, and intensifying demands for transparency.To assist with these challenging opportunities, more and more fund sponsors and asset managers are turning to Ultimus, a leading service provider that blends high tech and high touch in unique and customized fund administration and middle office solutions for a diverse and growing universe of over 450 clients and 1,800 funds, representing $500 billion assets under administration, all handled by a team of over 1,000 professionals. Ultimus offers a wide range of capabilities across registered funds, private funds and public plans, as well as outsourced middle office services. Delivering operational excellence, Ultimus helps firms manage the ever-changing regulatory environment while meeting the needs of their institutional and retail investors. Ultimus provides comprehensive operational support and fund governance services to help managers successfully launch retail alternative products.Visit www.ultimusfundsolutions.com to learn more about Ultimus' technology enhanced services and solutions or contact Ultimus Executive Vice President of Business Development Gary Harris on email at gharris@ultimusfundsolutions.com.We thank Ultimus for their support of alts going mainstream.Show Notes00:00 Introduction to our Sponsor, Ultimus Fund Solutions02:05 Guest Introduction: Tom Cohn and Amita Schultes07:32 Merger Benefits and Synergies08:19 Client Services and Customization09:32 OCIO and Wealth Management Integration10:45 Why Partner Now?11:40 Cultural Alignment and Expertise12:38 Amita's Perspective on the Partnership13:16 Wealth Management as Institutional LPs14:23 Cerity Partners' Institutional Approach14:54 Private Markets Evolution16:25 Operational Excellence in Private Markets17:35 Research and Manager Selection20:56 Investment Objectives and Customization22:27 Institutional and Wealth Client Synergies28:16 Access and Long-term Relationships30:06 Customization and Scalability32:20 Educational Component in Client Investments32:36 Framework for Custom Portfolios33:10 Resource Allocation for Customization33:47 Importance of OCIO Business34:16 Next Innovation in Investment Solutions34:38 Turnkey Solutions for Operational Complexities35:39 Model Solutions and Manager Selection36:34 Combining OCIO and Wealth Management Practices37:32 Evolving Structures in Private Markets37:54 Workflows and Technology in Private Markets38:39 Client Experience and Operational Expertise39:37 Defining Private Markets41:13 Importance of Clear Definitions41:54 Role and Goals of Private Market Investments44:15 Partnerships and Mergers at Cerity Partners47:05 Evaluating Investment Managers49:06 Trust in General Partner Relationships51:16 Identifying Manager's Edge53:24 Training and Methodology in Manager Selection55:51 Challenges for Managers with Wealth Channel Capital56:47 Operational Challenges for Smaller Managers58:06 Future Trends in Alternative Investments01:01:00 Conclusion and Final Thoughts Editing and post-production work for this episode was provided by The Podcast Consultant.

In this episode Senior Vice President of IndyCar Competition and Operations, Mark Sibla, discusses the strategic differentiators and growth factors of the IndyCar series. Listen in as Mark and Jen delve into the impact of the media partnership with Fox, and explore how fan engagement and accessibility are transforming the sport. Mark shares insights on leadership, the role of data and technology in enhancing performance and fan experience, and the exciting future of IndyCar, including the introduction of a new car. Both racing fans and business leaders will find value in the leadership lessons and industry perspectives shared in this episode. Episode Highlights: 03:02 IndyCar's Unique Position in Motorsports 11:02 Challenges and Strategic Decisions 18:49 Media Partnerships and Growth 25:49 Leadership Lessons from Motorsports 29:11 The Importance of Defined Roles 30:37 Leveraging Data and Technology 34:05 Future Vision for IndyCar About Mark: Mark Sibla is an INDYCAR senior executive who was named Senior Vice President of Competition and Operations in February of 2025, expanding on his previous roles after serving as Chief of Staff for six seasons and, more recently, Vice President in 2024. Mark has worked in motorsports for two decades and joined INDYCAR in 2008 as the Director of Client Services in 2011. He was then promoted to Vice President of Partner Strategy and helped oversee the sales efforts of INDYCAR and Indianapolis Motor Speedway from 2012-16. In this new role, Mark leads INDCYAR efforts around general operations, strategic initiatives and business affairs. Connect with Mark: INDYCAR Website: https://www.indycar.com/ INDYCAR Instagram: https://www.instagram.com/indycar INDYCAR X: https://www.instagram.com/indycar INDYCAR NTT Facebook: https://www.facebook.com/INDYCAR/ INDYCAR TIkTok: https://www.tiktok.com/@indycar Mark Sibla LinkedIn: https://www.linkedin.com/in/marksibla/ IT'S TIME TO SHOW UP WITH CONFIDENCE, MAKE AN IMPACT, AND MOVE THE BALL:

Nia Al-Kilany is Foster Consulting's very own COO! Nia has had quite a career, starting out as an SEO strategist in our Client Services department, stepping away to work as a contractor, and then coming back to take over Project Management. After a few years in that position, she was promoted to Chief Operations Officer, a position in which she contributes directly to our agency's trajectory and progression in the strategy and consulting space. We're going to explore what makes her tick, where she gets her drive from, and how she built herself up to the C-suite. Let's dive in! Here's a Glimpse of What You'll Learn 0:00 Preview - Nia's Life Prior to Foster 1:21 Introduction 4:23 The Foster culture 12:07 Nia's Life Prior to Foster 16:51 What Inspired Nia to Pivot 18:40 Nia's Trajectory Upward 22:20 The Perfect Practice System 29:41 Going Through a Rebrand 33:12 When Nia is Out of Office 36:39 Wrap Up Foster Web Marketing is rebranding to Foster Consulting to illustrate our agency's fit within the wider spectrum of business operations for our clients. This shift is happening under the guidance and control of Nia Al-Kilany. She has played an instrumental role in developing the rebranding strategy we're currently undertaking. Nia's journey is far from over here. Learn more about her vision for Foster by visiting our site today. Speakers Featured in This Episode - Tom Foster of Foster Web Marketing- Nia Al-Kilany of Foster Web Marketing This episode is brought to you by Foster Web Marketing. Foster Web Marketing is dedicated to providing cutting-edge, highly customizable marketing and strategic solutions specifically designed for law firms and medical practices. Our award-winning marketing and systems solutions are what set us apart from everyone else.  

Loads of information on Friday's show including updates from Illinois Farm Bureau Executive Director of Governmental Affairs and Commodities Kevin Semlow and Illinois Department of Agriculture Director Jerry Costello.  Jesse Kohlbecker, VP of Claims and Client Services with COUNTRY Financial talks severe weather prep. Paul Otto with Freese-Notis Weather discusses today's severe storm potential. 

Sean Smith and Joe Lynch discuss why brokers are drowning in accounting work: how Denim simplifies it. Sean is VP of Product at Denim, a trusted freight factoring partner on a mission to advance the supply chain by accelerating the movement of money and data. About Sean Smith Sean Smith, VP of Product and Client Services at Denim, has spent 10 years building and scaling products in the financial services and logistics industries. While leading Product at Denim, he has pioneered new capabilities for the factoring space including risk automation and pricing.  Sean has also led work on our client dashboard, job management and collaboration that have revolutionized the process and workflow for broker clients looking to save time on back office operations. He excels at combining his passion for technology with the ability to drive impact on a balance sheet. About Denim Denim is a trusted freight factoring partner dedicated to advancing the supply chain by accelerating the flow of money and data. Denim provides quick access to working capital, along with flexible factoring solutions to easily manage financing options and automate back-office operations. Acting as a true partner and an extension of your team, Denim saves you time and money while providing the opportunity to focus on retaining and attracting new customers. Key Takeaways: Brokers are Drowning in Accounting Work: How Denim Simplifies It Flexible Freight Factoring: Denim provides adaptable freight factoring services, allowing businesses to choose which invoices to factor and when to accelerate payments, thereby improving cash flow management. Back-Office Automation: The company offers tools to automate back-office operations, reducing manual tasks by up to 75% and streamlining administrative processes. Comprehensive Financial Services: Denim's suite of services includes factoring, payments and collections, back-office operations, and a fuel card program, all designed to simplify financial management for freight businesses. Rapid Payment Processing: With Denim, businesses can receive payments within one to two business days, ensuring quick access to working capital. Extensive Network: Denim has processed over $2 billion in payments and serves a network of more than 120,000 companies, demonstrating its significant presence in the freight industry. User Satisfaction: The company maintains a TrustPilot rating of 4.4 out of 5 stars, based on over 100 reviews, reflecting high customer satisfaction with its services. Dedicated Support: Denim assigns a dedicated account manager to each client, offering personalized support to help navigate financial challenges and optimize business operations. Learn More About Brokers are Drowning in Accounting Work: How Denim Simplifies It Sean Smith Denim | Linkedin Denim Mastering Freight Broker Accounting with Batch Entry 5 Signs Your Freight Invoice Bookkeeping Practices are Holding You Back Resource Collection on All things Freight Accounting The Denim Story with Shawn Vo  | The Logistics of Logistics Financial Predator vs Partner with Bharath Krisnamoorthy | The Logistics of Logistics Scaling Your SMB Freight Brokerage with Sean Smith | The Logistics of Logistics The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn, Overcast Check out The Logistics of Logistics on Youtube  

In this episode of the Life Science Success Podcast my guest is Paul Fabre, a Vice President of Client Services for the Greater Boston Region at BioBridges LLC, A PharmaAlliance Company. With a diverse professional background spanning entertainment, restaurant work, corporate sales, and recruiting, Paul has found his calling as a facilitator, connecting great minds to drive meaningful progress in the life sciences industry. 00:00 Introduction to Life Science Success Podcast 00:43 Sponsor Message: Bio on the Bayou 2025 02:20 Guest Introduction: Paul Fabre 03:32 Paul's Diverse Career Journey 05:00 Transition to Corporate Sales and Recruiting 09:10 The Role of Emotional Intelligence in Sales 16:09 Understanding BioBridges and Its Unique Offerings 24:08 Real-World Examples of BioBridges' Impact 27:13 Client Success Stories 27:35 Navigating Large-Scale Projects 28:48 Adapting to Client Needs 29:50 Impact of Trends in Life Sciences 32:05 Innovative Projects and Future Impact 35:13 Automating Reference Checks 38:00 The Importance of Relationships 46:41 Leadership and Personal Insights 50:52 Conclusion and Final Thoughts

The Evolution of RIS Order Entry Automation in Radiology For radiology groups, manual RIS order entry is time-consuming and prone to errors. Sameer Sheth, Senior VP of Client Services at Infinx, walks us through Infinx's journey in automating order entry, sharing real-world client success stories and lessons learned. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

Episode 249FACULTY: Shane Mason, CPA/CFPCLASS: #ShoperationsJoin us in this Shoperations episode as we learn from Shane Mason of Brooklyn FI and his venture into software. Shane shares insights into the company's growth, handling rapid expansion, and the importance of predicting the future over dwelling on the past. Discover how Brooklyn FI is navigating industry shifts, introducing new partners, and staying ahead with innovative solutions like Gemifi. Perfect for students and professionals eager to learn about financial planning, startup struggles, and the evolving landscape of tech-driven advisory services.

Manual RIS order entry slows down radiology workflows and increases errors. Sameer Sheth, Infinx Senior VP of Client Services, shares how automation is transforming order entry—plus real-world success stories and key takeaways.Brought to you by www.infinx.com

Previously Alan was Executive Advisor, Nikkei; Chief Commercial Officer at Exceedo; Head of Asia, Pearson, President and Representative Director Pearson Japan; Director of Client Services and Marketing Phoenix Associates; Director Asia, Soshigakuen Group; Director and COO Metropolis Japan. He has a BA in International Relations from Victoria University, Wellington. Summary Alan Malcolm provides key insights into leadership, shaped by his extensive experience in Japan's business environment. Malcolm's leadership philosophy revolves around building trust, understanding individual motivations, and balancing the expectations of both local teams and global headquarters. Malcolm emphasizes the importance of earning trust, both from his team and senior management. He describes leadership as a process of aligning corporate goals with individual motivations, ensuring that employees feel engaged and valued. He highlights that different cultures have distinct drivers: Western employees may be more motivated by financial rewards and career progression, while Japanese employees often prioritize team success, stability, and recognition. Understanding these nuances has helped him bridge cultural gaps and manage teams effectively. A crucial challenge Malcolm faced was transitioning from being a team member to a leader. He admits that early in his career, he tried to be liked by everyone, avoiding difficult conversations. However, he later realized the need to make tough decisions while maintaining relationships. He learned to balance accountability and empathy, ensuring that both corporate expectations and team needs were met. Malcolm also stresses the importance of authenticity and consistency. He believes that leaders should be the same person in all situations, avoiding drastic changes in behavior depending on their audience. This consistency builds credibility and trust within the team. He also practices transparency, openly sharing corporate goals and personal feedback he receives from senior leaders. By doing so, he demonstrates vulnerability, which he believes strengthens, rather than weakens, leadership. One of Malcolm's key strategies is fostering engagement by actively listening to his team. He encourages employees to contribute ideas by providing structured frameworks rather than dictating solutions. He has learned to ask thought-provoking questions that prompt deeper thinking, rather than imposing his own answers. Regarding cultural adaptation, Malcolm advises new leaders in Japan to immerse themselves in the environment rather than relying on outdated business stereotypes. He advocates for learning the language, engaging with local employees, and integrating into the community to build credibility and effectiveness as a leader. Ultimately, Malcolm defines leadership as making decisions and developing people. He believes a successful leader provides the necessary structure, support, and vision while ensuring that the team is motivated to achieve common goals.  

The Media Roundtable Industry Edition is back! This week, we're rounding up the biggest trending news stories in podcasting as Netflix, Fox, and YouTube all make moves that could reshape the industry. James Ingrassia, (EVP of Client Service, Oxford Road & Veritone One) hosts fellow Oxford Road luminaries Neal Lucey (EVP of Strategy & Product), Spencer Semonson (Media Supervisor), and Kyle Jelinek, (VP of Client Services). “If you're a marketer, what you're trying to do is evoke a memory, you're evoking an emotion. And music is one of the most effective ways to do that.” Neal Lucey (EVP of Strategy & Product, Oxford Road) The team is talking: Fox's Podcast Deal, YouTube's Year of Discovery, Netflix's interest in podcasts, and more. Let's dig in.

If you work across time zones, borders, and cultures, this is the show for you. This is your host Leonardo, welcome to the international business podcast.  Today we dive into the intricacies of global supply chains, factory relocations, personnel relocation, overseas payroll management and more. We do this with two experts. See their details below.Use the promo code 8D1E2 to get 50% off your first month on Patreon. This offer is valid until February 28th.Join Leonardo on Patreon for:⁠⁠⁠⁠⁠⁠Podcast Archive: 102 episodes (40+ hours).Podcast Bonus Episodes: New exclusive content.Early Access: Upcoming YouTube videos and newsletters.Thinking Process Journal: Insights into Leonardo's content preparation, including a curated reading list and personal reflections.Q&A: Submit questions for future episodes, and receive a shoutout when they are answered.With guests:Kimberly Kirkendall consults with multinational companies on international operations, supply chain, and trade through IRD. As a Beachhead Advisor for New Zealand Trade & Enterprise, she aids NZ companies in international trade and manufacturing. She hosts the podcast International Trade Resources, interviewing trade experts and providing training for startups. A frequent guest lecturer and speaker globally, she also supports US organizations in management training.As President of IRD for over 20 years, Kimberly has led thousands of projects to improve international operations. Their clients face complex cross-border trade challenges, including incorporation, supply chain optimization, and market development. Kimberly offers leadership during operational stress.IRD re-engineers processes across multiple countries, addressing issues like partnership structuring, VAT challenges, supply chain improvements, and employee management abroad.Kimberly began her career in China over 35 years ago and has lived in major cities worldwide. She combines her CPA expertise with extensive international business knowledge and has held roles as COO, CFO, and General Manager.Shan Nair is an entrepreneur and consultant on international expansion. He was the first to spot and develop the niche market of International Expansion Services (IES) which was previously fragmented. In the process he has worked with many companies in their early stages who have since become household names such as Tesla Motors, FaceTime and Sonus Networks. His role is to promote the services offered by Nucleus and to work with the management team to ensure a high level of technical excellence and client care is maintained at all times.Nucleus is unique in that it provides true one stop, multi-disciplinary, multi-country shopping for companies seeking international expansion or with international operations. A single experienced Client Services Director and an Accounting Manager will be your sole points of contact for all of your foreign consulting needs – you will not need to chase multiple accountants, lawyers and HR consultants in different geographies or have a single contact point with little expertise acting simply as a postbox. The Client Services team is backed by staff at senior and mid-management level each having more than a decade of experience in providing IES services.Shan has a doctorate in nuclear physics from the University of Oxford. He has received multiple recognitions for his contribution to business in the US, UK and India.If you work across time zones, borders, and cultures, come on the show to share your story. ⁠⁠⁠Connect with the host Leonardo Marra

The world's only podcast solely dedicated to audio ads is back! Presenting Ad Infinitum Season 2, Episode 13 - "One Amazon to Rule Them All" “ It's a group project where they each got a different part of the business, and they all try to jam it all together at the end, but none of it works together.” Adam McNeil (SVP of Client Services, Adopter Media) Stew Redwine (VP, Creative Services, Oxford Road) gathers an all-star panel to dissect Amazon's multi-million dollar podcast advertising strategy. Joined by Amelia Coomber (CMO, Podscribe), Adam McNeil (SVP of Client Services, Adopter Media), Paul Riismandel (President, Signal Hill Insights), and Arielle Nissenblatt (Founder of Earbuds Podcast Collective and podcasting advocate), these ad Avengers dive deep into a slew of Amazon audio ads and they don't pull any punches. Let's jump in.

In this episode of the Heal with Kat Podcast, we have master foundation cell activation technology consultant, Darlene Greene, on to share her powerful health journey, starting with her husband's early Alzheimer's diagnosis. This journey led her to explore various treatments, including stem cell therapy. Darlene's use of healing patches activated foundational cells, bringing remarkable improvements to both her own healing and her husbands. Discover how the patches reflect the body's light to stimulate healing, reset genes, and address inflammation. Time Stamps: 00:00 - Introduction 06:03 - The Impact of Stem Cell Patches28:21 - The Power of Stem Cells and Cellular Activation31:40 - How Emotional Health and the Mind-Body are all connected 41:02 Incredible Healing Stories and the benefits of patchingConnect with Kat:

Episode 165 of Success By Design explores “Untapping the Hidden Job Market” with special guest Megan Ramos, Director of Client Services. In this episode, we uncover strategies for accessing job opportunities that aren't publicly advertised, leveraging networking, and positioning yourself as the ideal candidate. Megan shares expert insights on how professionals can navigate the hidden job market to land their next career move. Don't miss this deep dive into unlocking new career opportunities!

Scott welcomed Blayne Andersen in studio for a discussion his firm's expansion and strategic approach to financial planning, tax-smart investment strategies, and client relations across multiple states, emphasizing the importance of technology and collaboration with CPAs.Blayne Andersen, CFP® is the President and Chief Investment Officer of Bander Wealth Management and a Registered Financial Advisor with the NFLPA. With well over a decade of experience in capital markets, he has experience offering best in-class securities and advanced retirement planning strategies to include alternative investments such as real estate, oil and gas, along with structured notes, private equity and venture placements. His commitment to help clients achieve generational-changing wealth is only matched by his fiduciary responsibilities of operating with uncompromising integrity and fidelity to do what is best for our clients and their families. In this episode you will learn the following: Strategic Growth Through Acquisitions and PartnershipsEmphasis on Client-Centric CommunicationOperational Efficiency and Technology UtilizationBalancing Professional and Personal Life Connect with Scott on LinkedInConnect with Blayne on LinkedInFor more on The Optimized Advisor Podcast click here  For more on Bander Wealth Management click hereFollow us on LinkedIn **This is the Optimized Advisor Podcast, where we focus on optimizing the wellbeing and best practices of insurance and financial professionals. Our objective is to help you optimize your life, optimize your profession, and learn from other optimized advisors. If you have questions or would like to be a featured guest, email us at optimizedadvisor@optimizedins.com Optimized Insurance Planning

People, Not Titles podcast welcome real estate attorney Michael Mazek for a robust discussion on the 8.0 contract, property assessments and the Northwest Preservation Ordinance. We also discuss what is new at Mazek Law. Introduction to the Episode (00:00:00) Celebrating 15 Years (00:00:20) Client Expectations Over Time (00:02:34) Adapting to Market Changes (00:03:35) Communication Evolution (00:04:28) Data Analysis in Client Services (00:06:15) Client Movement Trends (00:07:55) Value Addition Through Data (00:08:43) Balancing Long-Term Relationships and Transactions (00:10:30) Understanding Client Goals (00:11:40) Learning from Real Estate Agents (00:13:20) Event Recap and Partnership Opportunities (00:14:52) Introduction to the 80 Contract (00:16:10) Changes from the 70 Contract (00:16:36) Clarifying Contracts (00:18:34) Understanding the 'As Is' Clause (00:20:53) Communication Among Agents and Attorneys (00:20:01) Reassessing Property Values (00:30:30) Tax Preparation Contention (00:33:07) Navigating Tax Information (00:36:20) Client Expectations and Real Estate Trends (00:37:38) Tax Dynamics in Real Estate (00:39:15) Navigating Tax Increases (00:40:29) Impact of Tax Reassessments (00:41:18) Northwest Preservation Ordinance Overview (00:42:11) Tenant Rights and Property Sales (00:44:28) Challenges for Real Estate Transactions (00:46:43) Soccer Team and Community Engagement (00:50:55) Performance in Charity Soccer Tournament (00:53:07) Future Aspirations for the Soccer Team (00:55:28) Celebrating 15 Years in Business (00:56:39) People, Not Titles podcast is hosted by Steve Kaempf and is dedicated to lifting up professionals in the real estate and business community. Our inspiration is to highlight success principles of our colleagues. Our Success Series covers principles of success to help your thrive! IG - https://www.instagram.com/peoplenotti... FB - https://www.facebook.com/peoplenottitles Twitter - https://twitter.com/sjkaempf Spotify - https://open.spotify.com/show/1uu5kTv...

In this episode of The Future of Teamwork, Dane Groeneveld sits down with Patrick Salimi, Director of Client Services at Protection Point Advisory and author of A Firm Worth Building. Patrick shares his journey that got him to leading the National Referral Network training team, where he trains new partners on how to do inter-industry edification and teamwork. Patrick uses systems, edification, and storytelling to create a warm hand-off and “trust compression,” which reduces the time it takes to network and build trust. He works to create a team where there are well-established roots that are all interconnected. He focuses on edification: where every team member knows the other team members' stories, and can tell their stories to clients and build them up. This is a great conversation for creating a connected, trustworthy culture in a growing team.Key Takeaways:00:00 Introduction to the Future of Teamwork Podcast01:40 Meet Patrick Salimi: Expert in Scaling Professional Services02:12 Patrick's Journey and the Digital Family Office04:50 The Concept of Edification and Trust Compression06:20 Implementing Edification in Professional Services09:37 Inter-Office Collaboration and Storytelling12:32 Building a Culture of Trust in the National Referral Network22:22 Mattering vs. Belonging: Understanding the Difference23:36 The Power of Edification in Client Retention26:48 Storytelling: Crafting a Compelling Narrative29:33 Implementing Effective Storytelling in Organizations32:32 The Role of Digital Tools in Building Connections36:26 Warm Handoffs and Trust Compression38:27 Building a Collaborative Network41:09 Conclusion and Final Thoughts

Dr. Sapna Amin resides in the DFW metroplex. She graduated from the University of Texas Health Science Center San Antonio in 2008 with Summa Cum Laude. Two years post graduation, she bought a dental practice and then merged her office in 2021. She retired from clinical dentistry in April 2024. In conjunction with practice ownership, she has been serving as one of the co-regional MDIB leaders for the DFW chapter for many years now. Dr. Amin has lectured on various topics in the dental industry and advocates for wellness and fitness. Currently, Dr. Sapna Amin is the Client Services Director with Valuations and Negotiations at Dental Buyer Advocates. 

In this episode of RCM Insights, Stuart Newsome leads an engaging discussion with Ramesh Reddy, AVP of Client Services, and Kirtan Chittoor, Vice President at Infinx. They explore how to effectively manage soft collections and patient services, providing actionable strategies for setup, operations, and compliance.

In this episode of the Globally Speaking Podcast, Cassandra Prieto, Sr. Director, Client Services at RWS, and Dominique Biliato, VP of Learning Operations at SAI360, discuss how SAI360 is leveraging AI to revolutionize the eLearning space and enhance customer benefits. Dominique shares how SAI360 empowers organizations worldwide with integrated ethics, governance, risk, and compliance software, supported by an extensive e-learning library in over 70 languages. She dives deep into the transformative role of AI in compliance and ethics training, addressing both the challenges and the rewards of incorporating AI into their operations, and also reveals how adopting Evolve by RWS has helped them stay at the forefront of the AI revolution. Discover all the innovative trends reshaping e-learning, from the rise of microlearning to the use of AI for translation and content creation, all while maintaining stringent quality and compliance standards. Dominique also offers insights for the next generation of localization professionals, emphasizing how technology can help create scalable, future-ready processes.

The Media Roundtable is back! This week, we're bringing you a deep dive into our new case study, “The Sound of Growth: How Audio Fuels Branded Search.” Giles Martin (EVP of Strategy & Insights, Oxford Road) hosts fellow audiophiles James Ingrassia (EVP, Head of Client Services, Oxford Road) and Tucker Peleuses (VP, Strategy, Veritone One) to break down takeaways of $400m in audio spend over 30 years. “ Audio investment is driving almost 20 percent of clients' branded search traffic.” Giles Martin (EVP of Strategy & Insights, Oxford Road) Audio attribution is challenging, but looking at the impact of audio on branded search is an effective way to cut through the noise. We're covering; Delayed Effects, Consistency, Diminishing Returns, and More. For more actionable insights to optimize your strategy and maximize ROIs, check out the full case study: https://oxfordroad.com/soundofgrowth and tune into the full episode. Let's dive in.

So excited to introduce this week's Pretty Powerful Podcast guest, Darlene Greene, a trailblazer with over 26 years of executive leadership and senior management experience spanning multiple industries. Her impressive career includes roles such as Vice President of Strategic Technology Partnerships at McAfee (Intel), Dean of Culver Girls Academy, Director of Client Services for HyeTech Networks and Security, and Senior Director at LifeWave, focusing on foundational cell activation technology. In addition to her professional accomplishments, Darlene dedicated 20 years to military service, earning her MBA while holding three Commanding Officer positions, including serving as a base commander responsible for 1,200 personnel. In 2006, she founded the Returning Warrior Weekend Workshop, a transformative program designed to help military members and their spouses successfully reintegrate—a program that continues to impact lives across the country today. Darlene's passion lies in empowering people to elevate their health and vitality. She specializes in activating the GHK-CU peptide to repair DNA, reverse aging, and alleviate pain using groundbreaking photobiomodulation technology. Join us as we delve into Darlene's extraordinary journey, her groundbreaking innovations, and her unwavering commitment to helping others live their best lives.

Jenna Rooney, Director of Client Services for Arete sits down with Kaylee & Mary to talk about her journey to eDiscovery, winning not one, but two, Innovation Awards at this year's Relativity Fest, and the similarities and differences between eDiscovery and Incident Response. You know Jenna Rooney also offered a great fun fact about herself, one that, in her signature fashion, resulted in yet another technical certification!

Thanks to our Partner, NAPA Auto Care Join the dynamic duo Uwe Kleinschmidt and Krista Eriksson of AutotechIQ! Uncover how data-driven processes are revolutionizing the automotive industry, explore the shifting landscape of customer behavior, and learn why transparency and education are essential for increasing approvals. Gain actionable insights into key aftermarket strategies, including maximizing the impact of digital vehicle inspections and employing innovative sales techniques. Uwe Kleinschmidt, CEO, AutotechIQ Krista Erickson, VP of Client Services and Marketing, AutotechIQ Show Notes Watch Full Video Episode Shifting Customer Expectations (00:01:19) Measuring Customer Engagement (00:02:12) Case Study on Service Advisors (00:03:27) The Role of Visual Aids (00:10:11) Empowerment Through Information (00:11:34) Building Trust with Customers (00:15:39) Standardizing Job Names (00:16:01) Declined Jobs Analysis (00:17:04) Actionable Transparency (00:18:21) Creating Urgency in Customer Interactions (00:21:51) Marketing Strategies for Service Offers (00:22:23) Follow-Up on Declined Services (00:23:07) Effectiveness of Visual Aids (00:23:29) The Brittany Process (00:25:31) Customer Education Through Layman's Terms (00:26:49) Work-Life Balance Challenges (00:29:35) Rebranding Technicians (00:31:35) Effective Communication in Service Advising (00:32:30) Growing the Certified Shop Network (00:34:00) AutoTechIQ DNA Concept (00:35:52) Importance of Preventative Maintenance (00:36:54) Technology's Role in Customer Engagement (00:37:39) Redefining Service Advisor Roles (00:39:13) Benefits of Specialized Roles in Shops (00:40:11) Introduction to New Generations of Listeners (00:41:35) Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn:

Mercedes Pina talks about her career journey; her experience as an immigrant; her passion for logistics; and why she believes that anything is possible.     IN THIS EPISODE WE DISCUSS:   [07.05] Mercedes' experience as a young immigrant in Long Island, and why her parents instilled in her a sense of hard work and perseverance. “The sacrifices my parents made gave me the opportunity to strive for excellence in everything I do.” [08.47] The challenges Mercedes faced as a young immigrant in a new country, her approach to tackling them, and how those experiences shaped the woman she is today. [10.11] Where Mercedes' career began, and how she discovered a passion for logistics. “Initially, I thought logistics would be something temporary. But as I got deeper into the industry, I became captivated by it's vastness and complexity, and by the challenges of understanding the full scope of it.” [11.58] Mercedes' role as Vice President of Client Services and Expedited Pricing at STG Logistics, and the importance of collaboration. “I focus on nurturing relationships, and understanding our clients evolving needs.” [14.25] The increasing focus on client services, and how businesses are leveraging customer experience as a competitive advantage. “The rising focus on client services marks a pivotal shift in how businesses approach customer relationships. Exceptional service is now vital for retention and brand loyalty, which sets companies apart in the market.” [15.39] How Mercedes approaches pricing strategies, and finds the balance between value and cost. “Navigating pricing amongst inflation – it is challenging. We focus on transparency and value creation.” [17.38] Mercedes' trend predictions for logistics in 2025. “In today's world, it's hard to predict anything! But, come 2025, I anticipate several key trends with automation, AI and sustainability… And more sophisticated final mile solutions – people want everything faster!” [18.42] What Mercedes' Rising Star award at this years Women in Supply Chain Awards means to her, as a young woman and immigrant. [20.01] Mercedes' passion for mentoring, and how she's bridging the gap and meeting young women where they are. “Mentoring is crucial, especially in supply chain where diversity and inclusion can significantly enhance innovation and problem-solving. My experience as a young woman gives me a unique insight into the challenges people face entering this field.” [21.41] The biggest challenge for young women looking to find their place in the industry. [23.23] Mercedes' belief that anything is possible, and her advice for translating a positive mindset into action. “Failure is just a stepping stone to success.” [24.55] The future for Mercedes. [25.31] Mercedes' advice for senior leaders thinking about creating safe spaces for young women in the industry.   RESOURCES AND LINKS MENTIONED:   If you enjoyed this episode and want to hear more from incredible women in the industry, check out 433: Women In Supply Chain, Annie Torikian, 425: Women In Supply Chain, Josephine Coombe or 422: Women In Supply Chain, Kiran Mann.    

Much of Brad Spitzer's expertise can be summed up with three R's: Rouse, Rentals, and Real-Time Insights. Yet, there's so much more to the Director of Client Services at Rouse Rental Insights. Brad, a dynamic voice in the industry and a featured speaker at the IEDA Midyear Meeting in Nashville, brings an unmatched perspective on market trends in used and rental construction equipment. In this episode, we explore Brad's deep dive into the drivers behind earthmoving equipment rental utilization, the latest trends shaping rental rates, and his forward-looking insights into where those rates might be headed. Brad also shares his analysis of the used equipment market's performance in 2024 and his expectations for early 2025. Stay tuned until the end, where we learn what Brad's first moves would be if he inherited an independent equipment dealership from his uncle—offering a unique look at his strategic mindset. If you're seeking expert perspectives on the evolving equipment landscape, Brad is someone you'll want to tune in to for practical advice and a forward-thinking approach!   Connect with Brad: Brad's LinkedIn Brad's Email Company Website Company Facebook   Connect with IEDA: Visit IEDA Group Website IEDA Events   Produced By: Social Chameleon

Darlene Greene, co-author of the book Echoes of Grace and Strength – Real Life Stories of Women's transformation and Triumph, survived and learned to thrive following the trauma of two narcissistic husbands.  Questioning how she could be so duped in love and yet smart and savvy at work, the retired Navy Commander overcame the most significant obstacles in her life, her first two marriages, to thrive in executive leadership and senior management positions across diverse industries, including positions such as: Three Commanding Officer positions in the Navy, Vice President of Strategic Technology Partner at McAfee (Intel), Dean of Culver Girls Academy, Director of Client Services for HyeTech Networks and Security, and Senior Director for a Foundational Cell Activation Technology Company.  Perhaps more importantly, she finally learned the wisdom of her animal brain, to trust her instincts, and found a rare and perfect love and marriage to her current husband.  When that husband was diagnosed with Early Alzheimer's, she channeled her energies into helping him and others elevate their GHK-CU peptide to activate their master foundational cells, repair their DNA, reverse age, and get out of pain through the latest photo biomodulation technology.   #drdanamzallag, #drdanpodcast, #Happinessjourneywithdrdan, #ddanmotivation, #inspiringinterviews, #drdancbt, #drdantherapy, #drdancoaching, #drdanhappiness,   --- Support this podcast: https://podcasters.spotify.com/pod/show/happinessjourney/support

Highlights from this week's conversation include:Christina's Accidental Career Path (0:51)Entry Into Hedge Funds (2:43)Storytelling in Venture Capital (3:22)Market Research Importance (5:54)Lessons from Bridgewater (7:55)Consulting at FBG (11:28)Education's Role in Consulting (13:03)Client Needs for Reliable Data (15:32)Understanding Venture Goals (17:39)DPI vs. IRR Narrative (18:43)Insider Segment: Custom AI Model Training (21:10)Data Security Risks (26:11)Cost-Effectiveness of Custom Solutions (28:14)Renaissance Venture Capital Overview (30:36)Overview of Startup Event Success (35:07)Investment Culture in Michigan (37:45)Criteria for Fund Selection (39:11)Importance of Risk Management (41:24)Final Thoughts and Takeaways (44:15)The Renaissance Venture Capital Fund was formed with the philosophy that venture capital is important for economic growth and that many major industrial and business regions such as the State of Michigan are underserved in the amount of venture capital available to fund exciting new ideas and technologies. Success is often built by a combination of innovation, capital and strong working relationships. Our belief is that by providing much needed capital to top tier venture capital firms that are active in Michigan and by building bridges between young innovation companies and Michigan's established business community, we can achieve regional success in the form of strong investment returns and economic growth.Bottega8 offers secure and cost-efficient AI Model Training and Fine-Tuning tailored for financial institutions. If you're concerned about the expense and complexity of building in-house AI teams, or worried about the privacy and security risks inherent in Big Tech AI APIs, we provide the ideal solution for your proprietary data.Bottega8's solution is specifically designed for institutional financial clients, including PE/VC funds, hedge funds, broker-dealers, traders, investment banks, and fintechs. By partnering with us, you eliminate the need for expensive AI engineers, hefty API fees, and complex technical roadmaps—reducing your AI development costs by up to 85%. If you're seeking AI Model Training and Fine-Tuning services that prioritize security and cost-efficiency without sacrificing Big Tech fidelity, we'd love to talk to you. Learn more at bottega8.com/swimming.Swimming with Allocators is a podcast that dives into the intriguing world of Venture Capital from an LP (Limited Partner) perspective. Hosts Alexa Binns and Earnest Sweat are seasoned professionals who have donned various hats in the VC ecosystem. Each episode, we explore where the future opportunities lie in the VC landscape with insights from top LPs on their investment strategies and industry experts shedding light on emerging trends and technologies. The information provided on this podcast does not, and is not intended to, constitute legal advice; instead, all information, content, and materials available on this podcast are for general informational purposes only.

Wondering how to bring out the best in your team, even with tight deadlines and challenging client demands? In this episode of Managing Made Simple, I'm joined by Alison Curtis, Head of Client Services, and Janessa Mason, Senior Creative Director at the creative agency Skona, as they share their strategies for creating harmony in a fast-paced agency environment. Learn how clear communication, aligning agendas, and a bit of fun can help build a motivated, successful team that's ready for anything.Learn more about Skona: https://skona.com/Follow Alison on LinkedInFollow with Janessa on LinkedIn--WORK WITH LIA:How many times have you thought "I wish this whole managing people thing was a little easier" or better yet - "tell me what to do to be a better manager and I'll do it"?I've got you covered ;) Head to liagarvin.com/actiontracker for my list of 10 things you can do each week to get better results from your team and make your job easier.  Want some support for yourself or your team, let's chat! Schedule a call here: calendly.com/liagarvin/scaleup-strategy CONNECT WITH LIA:Website: https://www.liagarvin.com/Linkedin: https://www.linkedin.com/in/liagarvin/Instagram: https://www.instagram.com/lia.garvin/Music by: https://www.instagram.com/isaacy8s/

Phantom Electric Ghost With Darlene Greene: Cell Activation Technology Consultant Darlene Greene - Cell Activation Technology Consultant, retired US Navy Commander, and Co-Author of the 2024 best selling book, "Become Empowered - Echoes of Grace and Strength." Darlene Greene wants to help you take charge of your own health, get out of pain, improve your energy, increase the quality of your sleep, reduce systemic inflammation, increase mental clarity, improve your nervous system, lower your anxiety, enhance brain functioning, improve cardiovascular functioning, and elevate your GHK-Cu for a host of additional benefits to include increasing your own stem cells, producing growth factors, protect lungs, reset genes to their younger healthier state, repair damaged DNA, inhibit cancer, increase hair growth, improve skin, increase healing, accelerate wound healing, reduce Fibrinogen (top predictor of cardiovascular disease) and more...   Having exhausted IV stem cells, hyperbaric chamber, ozone therapies and more to help her husband with his Early Alzheimer's, she FINALLY discovered an affordable technology that dramatically improved his symptoms within the first week, without drugs, without a prescription, and without any contra-indications to other treatments or therapeutic modalities. After experiencing the amazing results for herself, and watching family and friends have their own miracles, Darlene is passionate about sharing this technology with the world.  A driving force for her remains, “Why didn't I know about this two years ago… where would my husband be if we had started using this technology two years ago…and who out there needs to know about this right now?” When an anesthesiologist says, “This is the most significant medical breakthrough in my lifetime…” and when over 300 Olympic Athletes use the technology in the 2008 Olympics, aren't you curious as to what it could do for you in addition to making you look and feel younger? Darlene Greene has over 26 years of experience in executive leadership and senior management positions across diverse industries, including positions such as: Vice President of Strategic Technology Partner at McAfee (Intel), Dean of Culver Girls Academy, Director of Client Services for HyeTech Networks and Security, and Senior Director LifeWave Foundational Cell Activation Technology.  During her 20 years of military experience, she earned her MBA and held three Commanding Officer positions, including serving as base commander and overseeing over 1200 personnel.  Darlene created the Returning Warrior Weekend Workshop in 2006 to help military members and their spouses reintegrate successfully – a program still supporting military across the country today.   Darlene's passion today is helping people elevate their GHK-CU peptide to activate their stem cells, repair their DNA, reverse age, and get out of pain through the latest photo biomodulation technology. Link: https://iamreverseaging.com/