Podcasts about kukui

Thanks to our Partners, NAPA TRACS, and Today's Class This episode shares the inspiring story of Andy Roman, a new technician in the automotive industry, and how one toolbox changed everything. At Vision Hi-Tech Training & Expo 2024, Andy was surprised and overjoyed to win a professional-grade toolbox, generously donated by KUKUI and NAPA Auto Care. More than just tools, it represented a boost of confidence and a jumpstart to his career. Shop owner Dan Corcorran highlights the importance of supporting new talent through education, encouragement, and a strong shop culture. KUKUI and NAPA Auto Care are breaking down financial barriers for entry-level techs through scholarships and tool donations—investing in the future of the industry, one technician at a time. Andy Roman and Dan Corcorran, Righter's Auto and Towing, Wildwood, NJ Connor Tracy, Director of Partner Development at KUKUI Show Notes: Watch Full Video Episode Vision Hi-Tech Training & Expo: https://visionkc.com/ Introduction to the Episode (00:00:00) Andy's Surprise Win (00:02:10) Team Dynamics (00:05:11) Importance of Continuing Education (00:07:53) Andy's First Conference Experience (00:10:39) Industry Challenges for New Technicians (00:13:01) Sponsorship of Scholarships (00:14:28) Andy's Training Experience (00:16:34) Overcoming Learning Barriers (00:17:27) Encouragement to Ask Questions (00:18:22) Creating a Supportive Work Environment (00:19:35) Building a Positive Shop Culture (00:20:58) Customer Relationships and Team Stability (00:23:14) Seasonal Business Changes (00:24:47) Equipping Future Technicians (00:25:00) Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club:

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network "I had mistook tasks for servant leadership. Servant leadership is critical. If I'm not there to serve the people that work for me, to empower them to do the best possible job that they can do, then I'm holding them back." Connor Tracy, Director of Partner Development at KUKUI, discusses leadership challenges in auto repair shops, the importance of delegation and empowerment, adapting to industry changes, and the role of technology and data in modern shop management. Discover practical tips to transition from being a micromanager to a leader who can drive business growth effectively. Connor Tracy, Director of Partner Development at KUKUI Show Notes Watch Full Video Episode Introduction and Episode Overview (00:00:00) Connor Tracy's Background (00:01:42). The Homecoming Story (00:02:01) The Importance of Delegation (00:04:41) Micromanagement Pitfalls (00:06:08) Learning from Mistakes (00:09:09) Shifting from 'Me' to 'Us' (00:09:40) Empowering Team Decisions (00:10:36) Challenges of Leadership Training (00:12:22) Personality vs. Leadership Skills (00:13:06) Customer Review Management (00:17:12) The Need for Coaching (00:18:58) Peer Mentorship and Outside Perspectives (00:19:51) Sales Territory Engagement (00:20:42) Industry Resets and Agility (00:21:13) Proactive Leadership (00:22:27) Data-Driven Decision Making (00:26:18) Trends and Business Performance (00:27:27) AI Integration in Business (00:28:43) Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube:

Thatch is joined by a bunch of people as they hang out, talk about pokemon, life and what ever else comes to mind it this off week for the PUCL PodcastMailbag Question: Who is your favorite Professor? Do you know where Kukui's Rotom supply comes from? puclpodcast@gmail.comPUCL Survey Link: https://docs.google.com/forms/d/e/1FAIpQLSd7LPj9YErBGUx5GO2lSTWVAjmSL_IDLc8DItkxkaAVyCLhmA/viewform?usp=sf_linkThatch's Referral Code for PoGo: 9THMRXDP7Use Code PUCLPOD5 at trollandtoad.com for 5% off and support the show!Don't forget to like us on Facebook, follow us on Twitter, follow us on Tumblr, and most importantly Review us on iTunes!Check us out on Discord!https://pucldiscord.comTwitch: twitch.tv/thepuclpodcast Support PUCL by donating to our Patreon Hosted on Acast. See acast.com/privacy for more information.

Thatch is joined by Bocefus and R.Sigma to defend Professor Elm's honor as a Pokemon Professor!Mailbag Question: Who is your favorite Professor? Do you know where Kukui's Rotom supply comes from? puclpodcast@gmail.comPUCL Survey Link: https://docs.google.com/forms/d/e/1FAIpQLSd7LPj9YErBGUx5GO2lSTWVAjmSL_IDLc8DItkxkaAVyCLhmA/viewform?usp=sf_linkThatch's Referral Code for PoGo: 9THMRXDP7Timestamps:Intro: 0:00:00News: 0:10:22Quiz: 0:20:26Topic: 0:32:44Pokemon of the Episode: 1:03:02Mailbag: 1:12:53Use Code PUCLPOD5 at trollandtoad.com for 5% off and support the show!Don't forget to like us on Facebook, follow us on Twitter, follow us on Tumblr, and most importantly Review us on iTunes!Check us out on Discord!https://pucldiscord.comTwitch: twitch.tv/thepuclpodcast Support PUCL by donating to our Patreon Hosted on Acast. See acast.com/privacy for more information.

In episode 100 of The Auto Repair Marketing Podcast, we invite Tony Mercury from AutoShop Solutions, Carrie-Lynn Rodenberg from Turnkey Marketing, Connor Tracy from Kukui, and Kelsey Outram from Lift Auto Repair Marketing to join us for a meeting of the marketing minds. We talk about where marketing has been, where it's going, and drop lots of useful knowledge bombs for shop owners to implement in their marketing!Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shopsLagniappe (Books, Links, Other Podcasts, etc)Tony Mercury, Autoshop Solutions - https://autoshopsolutions.com/ Carrie-Lynn Rodenburg, Turnkey Marketing - https://www.turnkeyautomarketing.com/ Connor Tracy, Kukui - https://www.kukui.com/ Kelsey Outram, Lift Auto Repair Marketing - https://liftautorepairmarketing.com/ Brian & Kim Walker, Shop Marketing Pros - https://shopmarketingpros.com/ How To Get In Touch With the guestTony Mercury - https://www.linkedin.com/in/tony-mercury-759061b/Connor Tracy - https://www.linkedin.com/in/connor-tracy-005a5663/Carrie-Lynn Rodenburg - https://www.turnkeyautomarketing.com/contact-us/Kelsey Outram - https://www.linkedin.com/in/kelseyoutram/Show Notes with TimestampsThe introduction (00:00:01) Introduction of the episode, sponsors, and special guests.Discussing the future of marketing (00:01:17) Conversation about the future of marketing and the gathering of various marketers in the industry.The significance of change in marketing (00:03:43) Discussion on the significant changes in marketing for auto repair shops over the last decade.Common mistakes in marketing for auto repair shops (00:05:31) Addressing common mistakes made by auto repair shop owners in their marketing efforts.Challenges in communication and handoff from marketing to sales (00:07:19) Challenges and issues related to communication and handoff from marketing to sales within auto repair shops.Role of AI and automation in marketing (00:10:08) Exploring the role of AI and automation in the future of marketing for auto repair shops.AI in Marketing (00:14:07) AI's role in targeting audiences and delivering custom messages through different platforms.Emerging Technologies for Auto Repair (00:15:10) Shift from web dominance to direct-to-consumer strategies, including online scheduling and live scheduling.Google's Monetization and Direct-to-Consumer Shift (00:16:11) Google's efforts to monetize and sidestep web-based processes, leading to a shift in consumer...

In this extensive conversation with Ian Utile topics revolve around his family's historical roots, the evolution and impact of NFTs, and the importance of supporting digital arts. Ian Utile believes that humanity is thriving in new ways because of technologies like NLP and NFTs. As a tech entrepreneur in Silicon Valley for 20+ years, he and his teams have launched seven companies together. One of their start-ups, Kukui, was acquired by a PE firm in 2019 after exceeding $10M ARR bootstrapped. Because of their 3,943% growth rate, Kukui was ranked by the Inc. 5000 as the #1 fastest growing private company in San Jose. Ian's ancestor, José Joaquin Moraga, founded the City of San Jose in 1777. This unique heritage is a great inspiration to Ian. Today, he's focused on co-producing events like NFT.NYC as well as creating wealth for content creators and their communities with attn.live's NLP/NFT “Sonic Streaming” platform. Ian lives in Santa Cruz, CA inside a treehouse with his two sons (Malakye 12, Kenton 9). Connect with Ian directly on all social media sites @ianutile or @attnlive.Sign up for the Some Future Day Newsletter here: https://marcbeckman.substack.com/Episode Links:LinkedIn: https://www.linkedin.com/in/ianutile/Twitter: https://twitter.com/ianutileInstagram: https://www.instagram.com/ianutile/?hl=enATTN.LIVE: https://www.attn.live/Frdm: https://www.frdm.co/To join the conversation follow Marc Beckman here:YoutubeLinkedInTwitterInstagram

Hui Mo‘olelo #24: Kevin Gavagan and his daughter Kukui Gavagan Recorded Oct 30, 2023 in Wailuku, HI The goal of the Hui Mo‘olelo program is to capture an authentic moment of connection through stories that are embedded in a Maui County sense of place. As participants complete our immersive storytelling workshop, each are paired with an intergenerational partner to engage in an audio-recorded talk-story that captures these connective moments.  Representing a wide range of special places and stories, the collection is available for your research, enjoyment, memory or inspiration. Please enjoy. 

In this episode, Connor Tracy, senior regional manager and director of partner relations at KUKUI, talks about ways shop owners can pinpoint gaps in their customer service sequence to increase the likelihood that customers keep coming back.    Sponsored by Ford Motorcraft

Welcome to the Instant Trivia podcast episode 914, where we ask the best trivia on the Internet. Round 1. Category: state trees 1: Its state tree is the candlenut, but locals call it the Kukui. Hawaii. 2: Rhode Island picked the "red" type of this tree; Vermont got the "sugar" kind. maple. 3: Delaware chose a type of this tree that's paired with "the ivy" in a Christmas song. holly. 4: This state tree of Mississppi is famed for its fragrant flowers. magnolia. 5: The fan-shaped leaves of this South Carolina state tree are sometimes used to make baskets. the palmetto. Round 2. Category: african capitals 1: A water hole called Enkare Nairobi, or "cold water", eventually became the capital of this country. Kenya. 2: This Senegal capital is the westernmost city on the African mainland. Dakar. 3: The Indian Ocean seaport of Mogadishu is the capital of this nation. Somalia. 4: Upon the independence of this nation in 1962, Kampala replaced Entebbe as its capital. Uganda. 5: The American Colonization Society founded this city that now neighbors Bushrod Island. Monrovia. Round 3. Category: men in black 1: I know the men in black haunted Mulder on this TV show--I played one of them!. The X-Files. 2: Women in the "Men in Black" films include Lara Flynn Boyle and this "Last Seduction" star. Linda Fiorentino. 3: 19th century artist Hokusai is credited with the first image of these stealthy warriors wearing black. a ninja. 4: Josh Brolin played a younger version of this actor in "Men in Black 3". Tommy Lee Jones. 5: This Oscar-winning actor is all sorts of bad as the man in black in "The Dark Tower", based on the Stephen King novels. Matthew McConaughey. Round 4. Category: ordinary "world" 1: In 1851 new products on display at the first one of these included the Colt revolver and a reaper. world's fair. 2: This satirical Aldous Huxley novel is set in the year 632 AF (After Ford). Brave New World. 3: It's the "aged" nickname for prostitution. oldest profession in the world (world's oldest profession). 4: Numerical term referring collectively to more than 100 countries of Asia, Africa and Latin America. third world. 5: The "U.S.A." in "U.S.A. for Africa" stood for "United Support of Artists" when they recorded this '85 No. 1 Hit. "We Are the World". Round 5. Category: "moo" 1: The song "That's Amore" is on the soundtrack to this 1987 Cher film. Moonstruck. 2: This adjective means "purely academic" or "irrelevant". Moot. 3: This stir-fried Chinese dish that contains shredded pork, scallions and egg is rolled in a thin pancake. Moo shu pork. 4: It's another name for a person born under the sign of Cancer. Moonchild/moonchildren. 5: This Cab Calloway song includes the lines "Hi-De-Hi-De-Hi-De-Hi!" and "Ho-De-Ho-De-Ho-De-Ho!". "Minnie The Moocher". Thanks for listening! Come back tomorrow for more exciting trivia! Special thanks to https://blog.feedspot.com/trivia_podcasts/

Watch this week's episode on YouTube! Ed is still in Hawaii.  Richard is getting his opinion on the first part of his trip including recaps of Aulani, Kauai, The Lodge at Kukui'ula and more.  There's also an interesting Hilton status challenge right now.  Aggressive, but rewarding.  Rirchard and Ed are breaking it down. If you're looking for a way to support the show, we've launched a new Slack Community. You can support the show and purchase access below: Monthly access Annual access Personal consultation plus annual access We have witty, funny, sarcastic discussions about travel, for members only. My fellow travel experts are available to answer your questions and we host video chats multiple times per month. Our next guest chat is Wednesday, July 5th with Leslie and Joe from Disney Deciphered!  Live at 9pm ET and available via video replay to Slack members. I appreciate your support! Don't forget that you can leave us a voicemail or text us at (571) 293-6659‬. Listen for your question on a future show! Shoot us an e-mail (ed@pizzainmotion.com) or you can tweet me and Richard if you have questions.

Watch this week's episode on YouTube! Ed is still in Hawaii.  Richard is getting his opinion on the first part of his trip including recaps of Aulani, Kauai, The Lodge at Kukui'ula and more.  There's also an interesting Hilton status challenge right now.  Aggressive, but rewarding.  Rirchard and Ed are breaking it down. If you're looking for a way to support the show, we've launched a new Slack Community. You can support the show and purchase access below: Monthly access Annual access Personal consultation plus annual access We have witty, funny, sarcastic discussions about travel, for members only. My fellow travel experts are available to answer your questions and we host video chats multiple times per month. Our next guest chat is Wednesday, July 5th with Leslie and Joe from Disney Deciphered!  Live at 9pm ET and available via video replay to Slack members. I appreciate your support! Don't forget that you can leave us a voicemail or text us at (571) 293-6659‬. Listen for your question on a future show! Shoot us an e-mail (ed@pizzainmotion.com) or you can tweet me and Richard if you have questions.

Os hoy presento a Esther Manzanera, la fundadora de KUKUI SURF & YOGA. Esther, madrileña de nacimiento era periodista de profesión hasta que un día decidió darle un giro a su vida de ciudad, se pilló la mochila y voló a Bali para seguir sus sueños.Bali le sirvió de escenario para una transformación en la manera de ver el mundo a medida que profundizaba en la práctica del yoga y la meditación, aprendiendo a apreciar la simplicidad de las cosas porque, afirma, “la vida es más simple de lo que pensamos y en realidad necesitamos menos para ser felices”. Pasó años viajando. Este movimiento le llevó a vivir respetando la Tierra y apreciando el poder de la Madre Naturaleza. Y así se enamoró del surf. En uno de sus destinos, India, se formó y obtuvo la certificación como profesora el yoga que le enseñó a escuchar su cuerpo y su mente, dándose cuenta de que no se trata de perfección sino de sentirse vivo, en paz y libre y eso es lo que promueve en sus clases.Esther ha fusionado la escucha nuestro corazón y a mama tierra con su proyecto KUKUI SURF & YOGA y comparte esta filosofía de vida creando viajes y experiencias en forma de retiros de Surf y Yoga y mucho mas… que brinden un espacio seguro y agradable para de conexión con uno mismo, poniendo luz a todas aquellas cosas que a uno le hacen vibrar, y disfrutar de ellas compartiéndolas con otras personas, en lugares especiales, muy cuidadosamente escogidos alrededor del Planeta Tierra. En esta conversación llena de vida y de simple pureza, Esther nos brinda su yin y su yang, su apertura desde el corazón y también hacia los demás mediante experiencias de surf y el yoga. En las notas del podcast encontrareis links a las menciones que hacemos durante nuestra conversación. Y también recordad que podéis suscribiros a este podcast en la plataforma donde os guste escuchar y puntuar, si asi lo sentís para que el algoritmo haga lo que le toque hacer y los creativos podamos seguir creando y publicando. Gracias de antemano por esto. Ahora si, con todas vosotras, con todos vosotros, Esther Manzanera: KUKUI SURF & YOGA.MENCIONES DEL PODCAST:Documentales.The Yin & Yang of Gerry Lopez: https://youtu.be/GeTMPJ2B5VE Torren Martyn - Lost Track https://www.youtube.com/watch?v=NjCQEbM_9_M******CONECTA CON KUKUI SURF & YOGA***********:https://es.kukuisurfyoga.com/experienceshttps://www.instagram.com/kukuisurfyoga/COMPRA TU CAMISETA CONSCIENTE EXISTO 100% ORGANICA, VEGANA, SOSTENIBLE:https://onstage.es/exi-s-to/1266-5696-camiseta-existo.html#/3-color-beige/84-talla-xs******CONECTA CONMIGO, TU HOST DEL PODCAST, ALEX PIÑEIRO***********:Escucha todos los episodios aquí: https://www.existoradio.com/podcastexistoradioInstagram: https://www.instagram.com/exi_s_to/Facebook: https://www.facebook.com/existoenexitoWeb: existoradio.comCURSO ONLINE: Nuevo curso online sobre MENTE, MINIMALISMO, IDENTIDAD, ESTILO Y ÉXITO - (MMIEE).https://hotmart.com/product/mmiee-mente-minimalismo-identidad-estilo-exito/I45979838XCódigo descuento: MEUNOAMMIEE20COMPRA TU CAMISETA CONSCIENTE EXISTO 100% ORGANICA, VEGANA, SOSTENIBLE:https://onstage.es/exi-s-to/1266-5696-camiseta-existo.html#/3-color-beige/84-talla-xs¡GRACIAS POR COMPARTIR ESTO POR DONDE QUIERAS!

Many shop owners think there is a right time to turn off their marketing. There is not; you should never turn off your marketing! But that is just one of the many misconceptions about marketing and how it can improve your car repair shop. In this episode, Jimmy Lea revisits us to share seven proven marketing methods to help you take your business to the next level. Jimmy is a colleague, friend, and product evangelist at Kukui. Jimmy loves to help car repair shop owners of all sizes and shapes invest wisely in their marketing efforts, track their ROI, and make the proper adjustments to guarantee their efforts. Throughout our conversation, Jimmy explains why having a user-friendly, quick, and agile website is crucial, how to use Google ads, why they are so important, and how to communicate clearly with customers. We also talk about why we, as shop owners, must embrace technology, the importance of committing to social media, why you should use it mostly to build genuine relationships with your customers, and much more. In This Episode, You Will Learn:Why you should never turn off your marketing (3:22)What kind of website should you get for your shop (6:32)How Google Ads work and why you should invest in them (10:06)Don't confuse your customers (20:01)Don't get overly attached to your ZIP code (23:16)Why exploiting the benefits of social media is an excellent idea (26:12)Check your Google reviews and reply as soon as you can (32:13)Resources:Kukui Corporation websiteKukui LinkedInKukui InstagramKukui FacebookConnect with Jimmy:LinkedInLet's connect:LinkedInFacebookEmail: info@maximumoctane.com Hosted on Acast. See acast.com/privacy for more information.

In this episode, recorded live at ADAPT 2022, David and Lucas are joined by Connor Tracy, Director of Partner Development at Kukui. They talk about the struggles faced when building a new shop, the future of the automotive industry, and why shop owners hesitate to fire employees when they know they should.  Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show

Are you a married entrepreneurial couple? Then you need to read Robert and Kay Lee Kukui's Tandem: The Married Entrepreneur's' Guide for Better Work-Life Balance. TheTandemBook.com

Are you a married entrepreneurial couple? Then you need to read Robert and Kay Lee Kukui's Tandem: The Married Entrepreneur's' Guide for Better Work-Life Balance. TheTandemBook.com

Parrothead & Skull Grunt go their own way this week, with Parrothead keeping himself and his flock roosted on Akala while Skull Grunt takes to the sky with Charizard Glide and goes off on some misadventures back on Melemele. Then they explore the newly unlocked northern half of Akala, encountering a string of strange characters, past and present—from the robots to Colress's confounding hair, to Kukui's wife and some mysterious golfers who practice their swings in a parking lot outside of a jungle. Eventually they make their way into that jungle and go on a hunt for some soup ingredients, which somehow means you're a talented enough trainer to pass Mallow's Trial. Notes: Features "Welcome to the Jungle (8 Bit Remix Cover Version)" by 8 Bit Universe.

We are with Jimmy Lea from Kukui at ASTE 2022 with another important Google Update. We are always keeping you in the know as it relates to mother Google. Google is now giving more credibility and weight to customer reviews. It goes beyond their ranked star review and dives into what they wrote, word for word, literally. What does that mean for your shop? Jimmy Lea, https://www.kukui.com/ (KUKUI) Evangelist. Listen to Jimmy's previous episodes https://remarkableresults.biz/?s=jimmy+lea (HERE) Key Talking Points The Google algorithms have  changed, and now they are giving more credibility and more weight to customer reviews Be an open book when we're asking for our reviews. You want five stars, but you also need three, two, and one in order to get the ranking right. Customers want to know how you handle mistakes. Recent reviews show a customer what they will expect.  The good and the bad of Google Reviews are once you go on and leave a Google Review when you come back, you can revise the review, but you can't leave another standalone review The about us page is so important. You must have employee testimonials, customer testimonials, and what makes your shop unique  Do short videos on your about page from the customers and technicians The power of blogs. Google gives more credibility to the blog, and they  need to be consistent Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting http://www.NAPAAutoCare.com (www.NAPAAutoCare.com) https://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

Things to do:Kauai Museum: (great history) Located in Lihue, where the airport is.The Plantation House by Gaylords: Chocolate shopTrain that takes you to see the animalsRum SafariArt ShopsA Restaurant Here you can can feed the chickens, horses, and pigs (Great for kids!)See the Napali Coast: Take a boat tour Make sure snorkeling is a stopSee a luauFavorite one is located in Lihue, at the Royal Sonesta Waimea CanyonGreat hikes for all levelsRoberts Hawaii Movie Tour:It shows you alll the movies and tv shows that are made on Kauai- 3 Jurassic Park movies, Avatar, Pirates of the Caribbean: On Stranger Tides, Jurassic World, Jungle Cruise, Blue HawaiiYour guide shows you the actual spots where the movies were filmedHere you can meet Larry Rivera knew Elvis at Coco palms.Spouting horn parkNational tropical botanical garden You can pay to take tour or just walk around and exploreThe shops at KuKui'ula Includes fun stores and snow cones at Uncle sShaved IceBeaches for snorkeling:  Salt Pond Beach Park- has a great area that is blocked off to snorkelAnini Beach- has the best turtles by the boat rampPoipu beach- you can find lots of turtles in the morning. Tunnels BeachHanalei Beach & Hanalei Pier (not best for snorkeling bur rally gentle waves)Hotel:Caleigh stayed at Koa Kea (Poipu Beach) South IslandStaff: FriendlyVibe: Quaint, private, peaceful, relaxing, romanticFave Parts: Pool, hot tub & amazing spa. Caleigh recommend the lomi lomi massageRestaurants:GaylordsRed Salt at Koa Kea Keoki's Paradise

Lexi Langley and Levi Fuaga interview Sydny Short and Jonah Gunter, the cofounders of Kukui. Follow their Instagram @kukui.laie to learn more about the organization!

Recorded by Mahealani Perez-Wendt for Poem-a-Day, a series produced by the Academy of American Poets. Published on May 16, 2022. www.poets.org

Located on the Garden Island's luxurious oceanfront palm-tree lined Lihue, Royal Sonesta Kaua'i Resort Lihue places you in the perfect location for relaxation or for exploring attractions such as Hanalei Bay and Waimea Canyon State Park. There's ample flexible meeting space and complimentary WiFi to help you stay productive and a full range of amenities and facilities, including our tranquil ocean-inspired spa, designed to make your stay comfortable and seamless. Ample landmarks and famed sites nearby make your Kaua'i visit truly memorable, no matter the reason for your stay. And when it's time to unwind, catch a workout in the fitness center or head over to Kukui's on Kalapaki Beach for a drink and a thoughtfully prepared meal. The resort's main restaurant Kukui's on Kalapaki Beach serves culinary specialties that combine global and island influences. Relax poolside while you start the day with our breakfast buffet or end it with an artfully designed tropical cocktail ----------------------------------------------------------------------------------- FOLLOW US ON Facebook: https://www.facebook.com/wherehawaiieats/ Instagram: https://www.instagram.com/wherehawaiieats/ #kauai #resort #ocreanfront

How much attention are you paying to your business' Google reviews? Probably not enough. Of course, reviews might look like a double-edged sword to many business owners. We all love positive five-star reviews, but what if we get a wrecking one-star review? Regardless of how we deal with good or bad reviews, being relevant on the web is more important than ever: a company that doesn't exist digitally is doomed to fail in the modern world. Visiting us today is the go-to person to increase online visibility and effective online marketing in the automotive industry, Jimmy Lea. Jimmy is a Product Evangelist at Kukui corporation, passionate about helping automotive business owners know where they are spending their marketing dollars and track their effectiveness. We had a wonderful conversation about the essential need to get reviews, how to deal with bad reviews, and why getting reviews at any platform other than Google is not a good idea. Jimmy shared some golden nuggets about the proper way to get reviews, how much time we should dedicate to getting them, and why having only five-star reviews might not be an ideal scenario. In addition, Jimmy shared a technique to remove Google reviews that, according to him, has a 50-50 chance of working, but still, it's a considerable resource to deal with internet trolls. In This Episode, You Will Learn:About Google's changes in the algorithm that modified the entire reviews' ecosystem (4:35)All reviews are good; bad reviews show we are humans (7:35)How much of our time we should dedicate to getting reviews (11:38)The two buttons every email should have at the end (19:01)Jimmy's tips to remove Google reviews (29:51)Resources:Kukui Corporation websiteKukui LinkedInKukui InstagramKukui FacebookConnect with Jimmy:LinkedInLet's connect:LinkedInFacebookEmail: mopodcast@autotraining.net Our GDPR privacy policy was updated on August 8, 2022. Visit acast.com/privacy for more information.

Diane Woodburn of Maui No Ka Oi Magazine speaks to Clifford Nae'ole, Hawaiian Cultural Advisor at The Ritz-Carlton Maui, Kapalua about the upcoming Celebration of the Arts.  In this podcast Clifford talks about the upcoming 30th annual Celebration of the Arts festival on April 15th & 16th, how this event allows an opportunity for artists and practitioners to share elements of Hawaiian culture, the addition of a fashion show to the event this year, the importance of the opening E Ala E ceremony, the various artist workshops that guests can visit, the Mauka to Makai theme this year which includes a chance to see Maui's long distance voyaging canoe the Mo'okiha O Pi'ilani, the tree planting event at Pu'u Kukui, the luau & falsetto events on Saturday evening (April 16th), how people can get tickets for the luau, and what it has been like to have an in-person Celebration of the Arts for the first time since 2019.  

https://www.youtube.com/watch?v=c3d2kxccFJA&t=236s Key Talking Points Perseverance through COVID 19   Trends- becoming multi-shop owner when the time is right Poor systems with great people, great systems will struggle with poor people Trust is key- nothing happens without it “No one can do it better than I can”  Delegate- decisions, shop management  Plan- overarching plan for employees and for the business Communication- how will the plans be executed? You have to hear twice as much as you give out. Ask, Ask Ask, instead of Tell, Tell, Tell.  Who is the face of your business? EV- don't be afraid of EV, things will need to be repaired. Coastal cities have the oldest infrastructures, houses may need to be retrofitted.  Work-life balance is “seasons” balancing means something is giving. No one can perfectly balance everything. Make sure your schedule both personal and professional things Recharge- change of environment, travel, family time Connect with the show: http://aftermarketradionetwork.com (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) The Panel Greg Buckley is the CEO of the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He's a member of ASA, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg's previous episodes https://remarkableresults.biz/?s=%22greg+Buckley%22 (HERE). Bryan Kelley, owner of Valley Automotive Electric, Covington, WA. The current chairman of NWACA, the North West Auto Care Alliance. Bryan's previous episodes https://remarkableresults.biz/?s=%22Bryan+Kelley%22 (HERE). http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()  

¡Alola! Esta semana, Jona y Seba deciden viajar a las islas de la región basada en Hawaii para contarte todo sobre ellas. ¡No te lo pierdas!

Que tranza tragones como pueden ver esta ocasión nos disfrazamos por halloween y se puso bien bueno este rollo, hablando de cosas extrañas que pasan en nuestra querida cd Juárez y se puso bien loco el Kukui… Muchas gracias a manzanita por ser parte de este episodio Recuerden de siempre comer en la calle y lavarse las manos… chido

https://www.youtube.com/watch?v=tlujnANgmQE&t=2s Greg Buckley is the CEO of the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He's a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg's previous episodes https://remarkableresults.biz/?s=%22greg+Buckley%22 (HERE). John Manelas and wife, Karen Manelas, purchased their first location in April 2004. They expanded into their 2nd location in 2011. They bought out a former 20 group member in Maine in 2013 as their 3rd location. They purchased a former Chevy/Chrysler 14 bay dealership in 2014. In 2016, they purchased an import auto service business and converted it to an Auto Care Plus (store #5). In 2017, they purchased a Volvo Specialty Repair Shop which they decided to then re-brand and create a new brand for us calling it Euro Care Plus. In 2019, we did our first non-acquisition “build to suit” venture erecting an 8 bay facility with upstairs offices for their Corporate headquarters. They also decided to lease the rest of that building where we are preparing to open a Hybrid/EV specialty division to be named Electrified Auto Care. They now have 7 locations (5 of which they own the dirt). 6 Locations in NH and one in ME. Listen to John's previous episodes https://remarkableresults.biz/?s=John+Manelas (HERE). Gene Morrill, owner of Certified Automotive in Glendora, CA. Hear Gene's previous episodes https://remarkableresults.biz/?s=%22Gene+Morrill%22 (HERE). Donnie Hudson, owner of Troy Auto Care, 3 locations, Troy, MI. Listen to Donnie's previous episodes https://remarkableresults.biz/?s=%22donnie+hudson%22 (HERE) Key Talking Points Labor- the cost of labor is the only thing we have left to control. Most profitable, but how many minutes walk out the door daily? Track the cost of the minutes wasted- $5 per minute. You can't put a price tag on a technician's ability. How do you affect efficiency? 1 person working 8 hours- 7.2 hours per day of production at 125% efficiency which equals 9 hours per day production.   Managed chaos? Don't make promises you can't deliver on. Giving customer's hope that you'll look at their car but not promising same day repair because you're unsure of what repair will be The younger generation- typically wants structure and not be “beat up” every minute of the day.  Dealership vs independent- dissatisfaction in the dealership world. Benefits and the work environment for independent shops is unparalleled. Technicians aren't “machines” that are rented.  Career opportunity- showing path after school outside of attending colleges. Did you know technicians can make more than engineers? Consider onboard quick applications for career days.  The professionalism of industry- be proud of industry and craft. Be passionate. Anyone can open an auto repair business without being trained or licensed or certified. Accomplish your goals with help (groups, network, training). There are no secrets. DVI's- embrace it, the most important part is the pictures and inspection is sent to customers. Visualization of issues brings a different perspective to customers. “Seeing is believing.” DVI pictures can also be used in your social media marketing campaigns for future customers to see. “Letting the car tell the story, DVI writes the tale for us.” Helps customers manage their budget for repairs when they can get updated on what is still in working order and what needs to be repaired. 4,000 cars per year with per 7 locations by $100 ticket increase sales= $2.8 million in an increase of sales.  A special thanks to Greg Buckley, John Manelas, Gene Morrill and Donnie Hudson for their contribution to the aftermarket. Books Page https://my.captivate.fm/books/

https://www.youtube.com/watch?v=NVDDtIISSeM Founders Leigh Anne Best, Mighty Auto Pro, Medina OH, and Laura Frank, Auto Repair Technology, Brook Park, OH Previous episodes for Leigh Anne Best https://remarkableresults.biz/?s=%22leigh+anne+best%22 (HERE) Previous episodes for Laura Frank https://remarkableresults.biz/?s=%22Laura+frank%22 (HERE) Key Talking Points: $1.192,034M in 10 Years.  2020, Covid Year $250K http://Brakesforbreasts.com (Brakesforbreasts.com ) Meghan Daley & Cindy Frasca, Kukui- Built website and spreads the word for brakesforbreasts.com. Kukui is offering new postcards this year and donating 10 cents per postcard. Dr. Justin Johnson, Cleveland Clinic, lead researcher for Dr. Tuhoy Team- Brakes for Breasts has supported the research team for over 10 years. 100% of the money raised goes to research. No overhead or cut for Cleveland Clinic. The aim is to prevent breast cancer with a vaccine.  Bill Long, Auto Car Clinic, Front Royal VA- A shop owner that has participated since the beginning. Give back to the community and participate. Easy and streamline the process to join. Will always be a part of the program. Work with your supplier, some shops receive up to 100% free brake pads, pass it along to customers, and take 10% of job to be donated.  Rebecca Waugh, Leads Near Me- Designed social media graphics available for download on brakesforbreasts.com- email to ask for tips for marketing rebecca@LeadsNearMe.com Stacey Diaz, Wayside Garage, Seaside CA- She has done a great job spreading the word through her 20 group and Has MANY “fun” ideas- annual T-shirt, pink paper for all invoices, goodie bags for clients to pick up, she is already pre-booking for Oct! Dr. Tuohy, Cleveland Clinic, Breast Cancer Vaccine Researcher, Professor of Molecular Medicine at the Cleveland Clinic Lerner College of Medicine of Case Western University- Status of vaccine: very close from implementing clinical trials, within weeks; vaccine for ovarian cancer is underway What is a vaccine? Eliminates diseases. Vaccines, antibiotics, and transplantation are the biggest contributions to medicine. Vaccines are “programs” for immune systems. Example a vaccine is like an app on your computer that tells the computer what to do. A vaccine will tell your immune system how to work. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few? Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you're more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to...

Always great to be able to chat with my good friend Jeremy Todd! Check out his new book "The Positive Side" as well as his latest FREE program to get you unstuck over at http://besthalfyear.com/ Brandon Handley 0:00 321 Hey there spiritual dope. I am on here today with my man, my man. Mr. The pauses. Mister, check out my book, Jeremy Todd Jeremy Todd is a motivational speaker. He is an influencer. He is a legend. Not only in his own mind, but in mine as well. I'm so excited to have Jeremy here. If you've been if you've been a longtime listener to me a and he followed me through three podcasting, another Jeremy's kind of a regular, but you you'll know that Jeremy was catching me I got to see like you were like the first. Right. The first and it's funny. We look all the way back to 2017, where neither one of us knew what the hell to do. And here we are like earlier just before this podcast got started. Well, I got upgraded Mike bargraph equipment. Yeah. Right. But super excited to have you on. But I always like to start this off with. And I think you've been on one of these already. But I'll ask again, you know, source speaks through us. Right. And there's a message that can only be delivered through you. Today, right now to to a to somebody listening to this podcast, what is that message? Jeremy Todd 1:22 Well, you know, I mean that several ways I go with this, but what you know why you were talking? It just really made me think about you know, when you say four years ago, when we first we first met, and there was so much insert uncertainty with my life here live, what we're going to do, why are we doing this? Where's that going? The biggest message for me, and it's really coming through right now. And when we're having this conversation is that, you know, we just never really gave up, we just kind of kept going and there wasn't like, it was almost like we're pulled through to time to basically this point. And I don't know how to really put it in quantified in the words, but it's almost like taking your hands off the steering wheel and allowing things that just happen to watch your life. And good things happen. You know, it's like a, you know, a bad crypto reference. But I'm watching cryptocurrency recently in this going way, way up, it's gone way, way down. But consistently, it's going up. And that's really how I felt my life is it's been for the last three or four years, you haven't the, you know, splitting up with my with the mother of my children having that move in a couple different times. So you can get these big downs, but also you got the big ups. But if I look back now, where I am today versus where I was four years ago, it's a lot higher, it's a lot. It's a it's a better place, even though I had these major drops in my life. It's just weird how that goes. And you know, I talk about this all the time, and even on my show about really just just getting through it. It's not about hey, I need to figure this out right now, I need to figure out what I'm gonna do the rest of my life right now I need to get through this shitty time right now. And I really don't really have to get through anything right now. It's just you're meant to be in that point. Why? Who puts you there? I don't know. But it's part of the life that's part of the journey. It is sometimes it's good to be in those in those bad low points because it builds you up and makes you stronger, makes you harder and makes you you know, all around a better person learning from the tough experiences. But man, I get I guess I just you know, going on that random tangent right there. But I just I don't know, if I've ever been happier in my entire life than I am right now. I feel more blessed than I've ever felt in my entire life. And maybe it's because of, you know, some of the things that that have happened in my life recently, you know, but with writing the book, and I appreciate you mentioned that and getting some of the things off my chest with that book. It's very, very freeing. And it's, it's also it's been happening with actually who I truly am individually, like, like, this is who this is my weird quirkiness. This is who I am. In all these things. They've taken time and they've taken time, and they've got to this point, and who knows what's gonna happen in the next three or four years from now, but I feel like I'm being pulled through this situation. By I don't know, you know, I have been the universe the way it's supposed to be. I don't know the answer to that part of it. But I just really like the momentum. And I like the journey and it says it's been amazing the last three or four years. So I know that really answered your question, but that's really what I'm thinking about. Brandon Handley 4:22 Trying to figure out this new new get new setup, right? I'm just trying to press the right buttons. It's awesome, right? I love the you know, you're saying you're kind of pulled through this kind of time and space to get to where you are today. And it really reminds me of of how mine started, right. And my kind of journey started because somebody said that exact line to me, right? I was like oh man, just, you know, the drink and sure and wanting to party and wanting to be this person that I had been for so long this identity that I assumed just kind of fell away. Yeah. Right. And he's like he goes you know, once you kind of know fall into the space you get Jeremy Todd 5:02 what you while you're messing with the banging down there. But this is another thing popped in my head too when I was when you were when you mentioned that I listened to a podcast just before I got on and I'm driving around town and, and it was a Jocko willing podcast and he had Dakota, Dakota Meyer on his navy seals and he's telling me stories and one of the things he also mentioned was, you know how lucky he is to have a support group, and not a support group to where, you know, hey, I'm you know, I'm mad, and this is bullshit and have someone say, Yeah, you're right. or not, maybe the support groups more like, you're wrong, Jeremy, you're full of shit, you know, you're not right. And I'm like, Oh, yeah, well, maybe I need I need. I have people like that in my life. Like you like a like a Donnie title like Elise Archer, and I never had these people. You know, I've got friends in my life for a long, long time that have been lifelong friends. But what's helped me tremendously is having these people that I can pull from, and talk to and be 100% vulnerable and honest with them, Hey, I suck at this. This is where I need to help that this is where, you know, this is what's going through my mind right now, can you help, let's talk about these things. But the biggest thing about that and having those relationships is actually being not only honest with the other people that you're talking to you about being honest with yourself and checking the ego at the door and understanding it, the only way I'm going to really truly get out of the funk or truly get better is if I'm 100% authentic and 100% vulnerable with the person having the conversation with. And I've been very, very blessed over the last three or four years to have those people. And that's made a huge difference in my life, maybe more than anything, is to fall on that support group. The people from all around the country, I mean, how you said you're in Pennsylvania, and I'm in Indiana, and Danny's in Florida, you know, he leases and you know, she's in Georgia. I mean, we got people all over the country now in that's made a big impact for for me and my life. And the most important thing about it, again, is that I've taken action towards that I haven't just sat there and say, Oh, woe is me. I'm like, you know what, I'm gonna call these people, I'm gonna go reach out to them, and then tell them what I'm thinking. Because we can all sit in our worries and all around our doubts and our fears. And we can stay there forever. But until we actually reach out and say, You know what, I'm tired of this shit. This is not who I am. That's not my authentic self. I need I need help. And actually take action, get the help. That's what's made the biggest impact for me in my life as well. It's just the authenticity of who I truly am. And saying that, hey, I need help. I mean, that's one of the most powerful words in the world is when you tell somebody that, hey, I need your help, you know? Brandon Handley 7:35 No, you're right. It's a, well, I want to kind of call attention to this idea that and you had them on, right, you had a PR rush on the idea of the full lifters. Right? It's not so much of getting this group around you have people that you're not it was I think there's a difference between like some people that you hang out with, and some people that support you, right, like, you've got the you've got this list of people that are supportive. And the I think they're calling you on your shit, they let you they let you kind of step in it, right? They let you you're like, Hey, this is what I'd like to go do. Yeah, if you're having a conversation with Elise, if you're having a conversation with Donnie, and you're like, Hey, this is this is, this is what I'm gonna go do. They say, you know, they might give you a gut check, they might ask you a couple questions. But in the end, they're gonna be like, well, if you feel like that's what you need to do to make this progress for who you are, and go for it. How can I support that? Like, what can I do to do you need introductions to somebody? Do you need? Do you need a brand bass? manager? Do you need any of that stuff? Right? Like, how can I help you? What, what is what is what do I have, that can help you to become who it is that you're looking to become? And I think that there's a difference between those people who are supportive, those are the people that we're talking about, versus people that you hang out with, because there's people that you hang out with, or just hang out with, or just hang out with. And those people like, you know, if I if I'm, if I'm sharing a couple pieces out of your book, right, like, some people that you might just hang out with would be the couple of people that like, you know, back in the day to smoke some weed. Like, they're just like, Hey, you know what, let's this is this is what we're doing today. Right? And then that's it, but those aren't the people that are going to be the ones that elevate you. Jeremy Todd 9:28 Yeah, you know, it's funny, I asked a question on my podcast the other day of pretty who I was talking to, I was talking to the founder of brand builder, or Yeah, not brand builders. Doesn't matter. No, actually, that show will be out tomorrow. But I asked him, Do you still hang out with the people you grew up with? And you know, it's interesting when you ask successful people that like that, it's most of the time the answer is obviously is no. You know, and I don't hate on these people. They're their friends and they've, you've kind of developed who I was as a child which is made me who I am today. You know, I don't, I don't hold any grudges, or I'm not upset with them, it's just over life and different experiences, you become different types of people. And then you begin following you know, the the old Jim Rohn, you're the average of the five people you hang out with, you know, you start attracting different people with similar mindsets that, you know, I can't have conversations like you and I are gonna have, like we've always had, with, you know, my buddies in the old neighborhood, you know, it's just not gonna happen, because they just they don't see that they're not. You know, they're, they're not, I don't want to hidden let's say in the word they're not let me sit for a better way to phrase that they just maybe have to just keep using the word not, but they haven't experienced some of the things that I've experienced to be able to open their mind and allow the universe or your actual soul to be able to communicate one on one with that, with that, that energy and that power. And that really allows you to open up and that and pause or pause. Yeah, Brandon Handley 11:03 that's totally right. So what allows for something like that? Jeremy Todd 11:05 Well, you know, I think a lot of times, you know, and I don't want to get into too hardcore random stuff, but I think it's with diet, I think it's food, I think it's how you, how you meditation, it's really focused in on your mind, and like, understanding how powerful the mind really is. And I think when you you know, if you smoke cigarettes and drink seven days a week, and you're doing all kinds of crazy drugs, or, you know, the lists are just eating terribly, I think these things block the connection with you and your inner soul and your inner being. The more cloudiness that isn't, that is there. It's just like, it's almost like I see these people that are just going through life going through the motions, and they're not really connected to that source energy and, and to be honest, I don't know what that source energy is, either. I don't. It's hard for me to grasp my small mind around that. But I can feel that the energies when I walk into a room, I can feel that energy, a positive energy or a negative energy. And I say with my, my youngest daughter Moyo, my only daughter me, I think she's extremely clairvoyant, I think she, she can feel energies better than anyone I've ever met my entire life, we could walk into a buildings, just but data just don't the energy here, I'm like, Alright, let's go, you know, to be able to be in touch with that power that is, within all of us, is something that is number one, because a lot people don't understand it, don't even know that it's there. Which is, which is, which is a problem, I think, it's it's a problem with society and communication and, and growing as a as a one big, you know, as the population we all grow together. And I think that's a problem that slows the evolution and the growth of a society in general. But, you know, when I, when I go back and talk about my daughter, and she can just, she can look at somebody and say, you know, I that person, I really liked that person's energy. And Brandon Handley 12:50 let me ask you this, right, like, and and did you feel maybe that it's has something to do with you fostering that in your child and not saying no, to her, her her being able to pick that energy up? Sure. So and I guess I'll take it a step further, is that is it that we all kind of have that innate connection, right? And instead of it being fostered in us, it was kind of like shunted away like, Hey, you know, what, you know, so I guess sounds like what you're doing, again, is you're, you're fostering that in your in your daughter, and you're allowing for her to explore these these gifts and this ability to not be fearful of connecting to we'll call it source, we'll call it like, anything like that, like her intuition. And saying, Yeah, you know, what is that? Tell me more versus you're just being correct. Jeremy Todd 13:48 And that's the biggest thing you kind of hit the nail on the head with there is I don't, you know, it's only my kids know, I don't tell them that that's hardly really ever I tell them no, and I just ask more questions. But why do you want to do that? or Why? Or in the situation, my daughter? What does that feeling like? Like, somewhat? like random questions? Is it warm? Is it cold? What color is that energy? You know, and really let allowing her to her mind to really focus in on that and knowing that she's in a safe place that, you know, we don't she's she can have those conversations, like you said, Well, I think, you know, a lot of society today that gets that gets beat down. That's not something that's really focused on I think it's the most important thing to focus on, by far, but I think it gets blocked through, you know, maybe it's, I don't know, maybe it's bad diet, maybe it's too much technology, maybe it's not being connected to the earth as much as I think people should be. There's all kinds of things there. But you know, what it boils down to, it's just when those conversations happen, I don't I don't tell her No, or that's weird, or I don't understand. I just asked questions. Wow, that's amazing. Tell me more. How does it make you feel? What does that look like? You know, these look these random questions, and then she'll just and she just goes on and on and on. On on her mat, you can just see it like, it's really, really a little bizarre because it's not that she's, she's not making it up. You know, you can tell when your kids are making something up. But she is so detailed, that she just, she just knows it. And she, it's like she's, it's reality for her. It might be Brandon Handley 15:24 real for everybody. what's what's on? Like, like I said most most is like, and we're saying most of society's like, she tries to shut that down, right? Or puts a fence up around that. What has given you the ability or the wherewithal desire to foster it versus just versus what the rest of society is doing? Jeremy Todd 15:48 It's good question. It's, it's not a single thing. It's been many things. And we've talked about some of those ups and downs throughout my life. And you know, I've questioned, you know, you know, again, me being five foot 230 pounds soaking wet. Well, like what, you know, why am I? Why am I this height? Why am I this tall when I was, you know, I talked about in the book when I was sexually molested as a kid. Why did that happen? To me, it's not, and I truly look at it, it's not good. It's not bad. It's just an experience of my life that I've had to learn from becoming a minimalist was huge, not being attached to, you know, to physical items, not trying to compare myself to somebody else about their bigger house or big car. And because I just don't really care, I really deep down, I don't care. And if I really don't care about any of that, societal, I try and check the ego as much as I possibly can. What will if you clear all those layers away, what it really boils down to is, hi, how can I learn from you? How can I get better? How can I be a better friend, a better parent, I just want to get better. And I want and I'm genuinely interested in people, like I'm genuinely interested in learning about experiences and what their thoughts are and totally non judgmental. Like, that's the other thing. You know, I think in the society, we're so it's so built up to we're fighting against each other instead of listening to each other. And that's shared and celebrated this, this mob mentality, if you're not with us, you're against us. And that's, that's a major problem with society. And I think it's, but it's not easy to get to the point where I'm at either, because I've had these experiences throughout my life that have really kicked my egos ass and just say, you know, whoever, you're not the coolest guy in the block, you know, you're not the best looking guy in the block. But you know, what, what I feel like I do have is this just just curiosity about life, and curiosity and people of how do we connect on a different level, I will never judge you. I will never, I'll never say anything hurtful to you. And if I do, it's unintentional. But I just want to learn and I want to get better. And I want to know what's after life. And I know want to know, I want to learn from different religions and what they believe and take all of this stuff together and just kind of live in the information. And that's what I always say, I don't know, what's what's, you know, what's going to happen next. I don't know what's life after death. I just want to live in all the information and just experience. Brandon Handley 18:18 Let me let me jump in. Right. So I think one of the one of the one of the things I'm challenged by maybe you can help me here is, you know, here's where we are today, right? This is, that's where you are today because of your experiences. How you know, if you had to talk to somebody where they are right now, you know, maybe yourself, you know, four years ago or five years ago? What's that? What's that conversation look like? And how is that different? Right? How can you impart some wisdom to somebody where they are now along the journey what would you say Jeremy Todd 18:50 the biggest thing and the one of the one of the most important things that I've really worked on is my is listening. And and I know it sounds so basic and so you know just what he had, of course you're gonna listen but before I was always listening to the person planning my response, and not even taking in and learning from the actual conversation because I would my ego was just so like, well I already know the answer to that I already know what's going on I want to give you my opinion and not even fully hear the question So as I've in the last few years I've just really I've just more sat on the sidelines and just watched and listened and listened and then ask more questions. Because if I if I if I focus on me if I focus on what you know how its explained this a little better it's it's I'm not trying to win in any situation I'm trying to learn from the other person and and really experienced that their life and in just listen in like manner. How did they get to this point? How do what can they teach me how to how do I get better and then I'm, I'm really this The other thing too Which is, I think it's important to I'm blown away with people's stories. When people think their story is not important, it's because you haven't found the right person that's actually listening to what, what you have to say, I think we are so tied into what we think society wants to hear, hear us say, we just tell people, whatever they want to hear instead of who we truly are as individuals. And I think when you start asking different, like different questions to people that they've never been asked before, it's it's amazing how people just start opening up and telling you, they're all all these goals and dreams that they have that they've maybe never told anybody. And they feel so much better with the conversation, I feel so much better the conversation. But it all started with really, truly being interested in the other person. And checking the ego and just listening and being fascinated with their story. Because everyone has an amazing story. We're just told and that our stories like everyone else's, and it's not, it's completely different. And I love listening to people and love hearing their stories. And the more you listen, truly listen, you learn so much faster. And I've learned more about listening the last in my life in the last three or four years, I probably did my entire life. Because Yeah, it's important. Brandon Handley 21:19 The idea of Yeah, I heard it recently. And it was Bob Proctor. So my guy, right, like, turn them off a little bit, and you jump back in again, and you listen, you know, you hear with your ears, but you listen with your heart. Right. I thought that was pretty powerful line. And then, um, you know, outside of my story, which ones had the most like impact on you over the past couple years? Jeremy Todd 21:51 repeat that, quote, repeat the question again, like, outside of what now, Brandon Handley 21:54 outside of my story. Which one? Which one, which one you think like, over the past four years has really motivated you or had the greatest impact on you? Jeremy Todd 22:06 You know, there's been a lot of stories and a lot of people that have impacted me tremendously. And you know, it's just so fun because some people push me because I'm selfish, a little jealous. Like I, I, I see my friends like, like, and again, it's just it's the ego talking again. But, you know, I see guys, like, you know, like Donnie Tuttle loved on me. You know, Donnie, and I were in a coaching company together and quit cold turkey. And he's making enemies just making great money and changing lives. And it's huge. And in what that does for me, and I want all of us to go to the bank together. I all want us to be successful all I want all of us to change our lives. But he motivates me. He is very humbling. He's very open. His story is pretty powerful. I don't want to get into like some of the other stuff that he that he struggled with, but but he begin those conversations that we have off the mic and that and outside that it makes us both better. It has really, really changed my life. You know, it's funny, this something small recently happened to me last week, and I was I applied for a TED talk here in Fort Wayne. And I got turned down. So I'm, I was I think I'm more excited that I got turned down, then I got accepted. Because it gives me this, like, you know what, a few pals. You don't say this, like this. That's what I needed to prove to myself, but I'm on the right path. Because that if you can't accept me in my own hometown, to speak a TED talk, because I got a TED talk. I think it's on my vision board. And I want to get that done. But for them to turn me down. that inspires me as well. Because it's just it's, it's, it's almost like the University in here. Jeremy, I know you wouldn't be on on do this sets off, but you're not quite ready yet. And like, you know what, maybe I'm not a dog. I'm gonna keep fighting. I'm gonna keep doing I'm not gonna quit. That's, that's, you know, those two stories are completely different. But really that that that TEDx getting turned down from that made a really big impact on me recently. Because, you know, it's just like, it's almost like the universe politely saying, Jeremy, you're not good enough. Still. Like, you know what? That's cool, man. I'm not giving up yet. Brandon Handley 24:26 Right? I would look at it maybe a little bit differently. Right. I would look at it maybe as in shit. At least they emailed me back. They know who I am. For sure. I would look at it as kind of like evidence of things to come. Right. Like they My name is already. You don't know that. You don't know that in two weeks, whoever they they've already accepted. falls out. And then then maybe I'll check out this positive side guy. Yeah, maybe. Maybe. And Todd. And yeah, look, Danny's story is just so great because it's so So real, it's genuine, right? There's nothing fake about how he got to where he is. And there's no smoke and mirrors. There's any everything done for the right reasons. I just love it. Right. Jeremy Todd 25:14 Yeah, you know, it's one of those guys that I call a friend, you know, a true friend. And you know, you know, you are a true friend of mine. Dan is a true friend of mine. Lisa is a true friend of mine. I mean, I've got it's just beautiful as all these people are so beautifully authentic. And in it for the right reasons. Like they, you know, we're doing this because we love what we do. And we're changing lives not fake. We're not doing this to get become billionaires. I mean, there's a lot of other ways we could do that. But Brandon Handley 25:43 a lot faster. Yeah, for sure. Initially, I was right. Like, I wasn't in it for the right reasons in the beginning, and but that's all part of my journey. Right. And I love it. I love it. I love I love that that's been part of the journey. You've mentioned the universe, and you've mentioned kind of like, you know, spirit and energy, you know, and it's been maybe a year since we kind of talked last word, what's your stance these days? Man? What do we got? We've got a grand architect is what is what is fear? And how's it working through you and for you to you these days? Jeremy Todd 26:17 You know, it's, it's, it's very interesting asset. Because I think about it, I literally think about it every day. And it's weird like it, you know, when I was born and raised Catholic, so, you know, sometimes when I felt I found comfort when going through my 20s and early 30s, of praying at night praying to, to a God that, that, you know, the white bearded guy. And you know, as that kind of evolved, and I kind of got away from all aspects of really, of any, any sort any, any kind of like a structure and religion completely gone out of that. I go back to, like, even like, like last week, two weeks ago, I thought I caught myself, like praying again, which is really weird. But it's not praying to the same God. It's praying to this all knowing power of energy, whatever that is, and I still don't know what it is. I don't there's something there's got to be something there. And I don't know if it's I don't know, man. I why, Brandon Handley 27:25 why Why? Why is there got to be something there, right? I mean, Jeremy Todd 27:28 I don't know. Yeah, you know, you know, I had a guy on there talking about a few weeks ago, and he's got something retreats, the whole retreats. And you know, he specializes in suicide. And I asked him and I asked him, his Is there life after death? Is there a god? And he said, unequivocally 100% Yes. And as you'd go through these different journeys of these mind altering experiences, you see that how much more is actually out there and we live you know, in this one dimension of of whatever my my quote unquote reality is, however, when you take mind altering drugs, you realize that there are so much more going on within the brain within this universe within this realm. Again, it goes back to it's just so gigantic, like how do I even comprehend that and I you know, not to go on Tinder, but even like space and time continuance, you know, there's, there's theories of you know, every black hole has a million other galaxies and universes with a million other black holes in them that continues to go on forever and ever infinity. And then you know, the multi universe thing where exactly what we're doing right now is happening on another planet. A billion trillion miles away on some random planet that's very close to ours. But maybe it's my podcast called the spiritual spiritual open near the positive side guy. Yeah, yeah, but there's just there's just all these things that I think about and I'm like, Well, is there one all mighty power being that is running all of this? The universe is from billions and billions of galaxies away? Brandon Handley 29:02 I can't read something outside Do you think it's something outside of you? Jeremy Todd 29:07 I don't know. Maybe not. Maybe Maybe that maybe that maybe that is the maybe that is one of those but I I just when I look at how massive everything is and with the universities and space and galaxies like how can there be one all power being for everything? Is this the only unit is this the only I guess universe that we are is there's your multi universes is there different things going I don't I can't grasp my I can't grasp that concept. So I don't and then that's why I live in this like study of just listening to things feed trusting my gut when things are going well. I feel like there's like that little energy that is above me of powerful me but like you said, maybe it is me itself. Maybe I am that it Eternal energy I just had, it's just a lot to think about. And I don't try and even claim that I know what the hell's going on. I just, but I listened to everybody and understand that I'm not smart enough, I don't know enough to be able to make that decision to decipher that set makes any sense at all. It's so big to you. It's Brandon Handley 30:22 fair, it is big. And it is a lot. I mean, look, that's the that's the gist of this podcast, right? How do you? How do you kind of once you once you come in contact with that source, right, you felt that you like, and it's like now now that you're here, right? You know, had Krista on the podcast, and her podcast title was I'm awake. So now what? Right? I'm like, God, what a perfect podcast name. But yeah, so you're awake. Now? What? How do you incorporate this newfound levels spirituality? Or re connected with your spirituality and your like? Because I mean, conversation earlier, you're talking about like, you don't need anything, you don't need XYZ, you're detached from the necessary, you know, all these things. Right? Well, what's the keep you Jeremy from just, you know, rolling out and coming a monk at this point, right? Jeremy Todd 31:17 Well, yeah. You know, I don't know, I know what you were talking about that to what I was kind of thinking about is, you know, it's interesting, when when I think about this, this energy or whatever, this, this higher power sources, it's interesting, because it's not always there all the time. So, you know, I'll go through days where I'm just going through the motions, it's normal day, and I'm just a normal person living through let me ask Brandon Handley 31:39 you this, I'm gonna I'm gonna jump in. Right. Yeah. Is it? Is it that it's not always there? Or is that you're not always aware of it? Jeremy Todd 31:47 I'm not always aware of it. Brandon Handley 31:48 100%? Because I would have to say, I mean, this is this has been my experience, right? I would have to say that it's always there. It's, it's kind of up to us to tune into it. Right. It's like we're driving around, you're driving around. You turned into a podcast earlier. Yeah. You turned into you know, Satan, same thing. You're like, you know, what happens if I tuned in and soars right now? What source? What source up to? Jeremy Todd 32:08 Yeah, exactly. And that's what's it's just very interesting, because, and I agree with you, the source is always there. However, it's it's am I tuned in Am I not tuned in and, you know, it's, it's like the typical person, a lot of typical, but, you know, when times are really, really good, you're like, man, Hey, thank you source energy, this is all good. When times are really really shitty, you're like, Oh, my God, I need your help. And then every once in a while, in the middle, it's like, you know, I'm just gonna check in here and there. But that's one thing I'd like to work on is just as really be, you know, just get better just can be more present, be more in tune with the with that energy and understand that it's always there. Things are happening. It's just, you know, hey, I'm just an average Joe just trying to get through it and working my way through this complicated mental test that I always think about. And I wouldn't have it any other way. I mean, I really want it because I just find these conversations fascinating. And that just allows you to be needed to remind yourself and think bigger and think. And just really think I mean, that's what I really enjoy Brandon Handley 33:08 about that. Right? Let's talk about that for a second. Because you are having an impact, right, regardless of whether or not you feel like you're driving it through, you know, spirituality or some other way, for the, for the purpose of this podcast, you are driving it spirituality, you know, through a spiritual sense, you know, what kind of impact or you feel like you're having out there in the world today? Jeremy Todd 33:30 You know, that's, it's a great question, because it allows it, you know, the first answer is, I don't know, it's just, it's an ego, like, you know, I know, I'm making a big impact out there, you know, and you got to give yourself permission to say that you are making a big difference. And it's okay. You know, I mean, it's okay to say that, and I've worked really, really hard on that. Because, you know, you and I had a conversation about two years ago, that made a big impact on my life. And this is very similar what we're talking about here and that question, because, you know, we talked about how I use, I use when I want to go to Chipotle, I've been there forever. And I always I always buy the person behind me launch. And that when I run out before they could actually get now acknowledge that, you know, bottom lunch, because I wasn't accepting that, that time of gratitude. Like it's okay. To have someone thank you for that. You know, and so when you ask a question like that, it just makes me go right back to that question that you asked, you asked me. So that's made a huge impact on my life. And I've actually tried to share that story about 1000 times because it's, it's so right, man, it's so right. So if I go back to the question in my what what kind of impact my making I'm thinking I truly make? I think I'm making a gigantic impact. And it is it's it's not numbers wise, you know, and I'm not trying to say I'm making a billions and billions of people changing all their lives, but the lives that I'm changing are gigantic. I had, you know, I get emails, you know, once twice a week that just say, you know, Jeremy I found your podcast, I tried to commit suicide three weeks ago, and I didn't know what I was gonna do I, luckily, I didn't go, I didn't succeed at doing that. And then I stumbled across your podcast, then how it's made such a big impact in my life in such a short amount of time. So when you talk about making an impact with that person, that that one person's life, and I know, there's more out there, and you know, I've got stories and emails, which I still save, because it makes it makes me feel good. But that one person? I mean, is that person going to have a, you know, another, it was younger person, I think, mid 20s? Maybe that Brandon Handley 35:34 person worth it? That's worth it. All right. So it's all worth it, though. It's funny, because he says, you know, you don't feel like you're touching maybe billions or millions. But if you think about it, right, throughout the course of at least four years now, you know, with each person that you that listens, you know, throughout the past, you know, of course of four years, how many people have they talked to and interacted with and that network kind of the year that the multiplier effect over over time? I'll bet you by now, you know, you've you've impacted at least a billion. Jeremy Todd 36:09 Yeah, yeah. And that's a good point, too. Because you know, it You never know, the whole butterfly effect and how it's affecting people down the down the road. And like, you've said, that young lady reached out to me, man, I mean, who's to say she has a, you know, a beautiful family has a couple of kids after that, and then changed her life? And has these kids like, what changed the world? You know, for sure. Brandon Handley 36:26 You just never know, the change in the world. Right? Like, I mean, yeah, no, you don't know. So you know, if we're, if we're talking about somebody or something, and I got to imagine that, at a certain point, you kind of you were pulled through, like your insides, right for gut feeling to do your podcast, right? You were pulled to you know, you're like, I gotta get on the mic. Yeah, right. Um, what do you think is part of that? What drove that? Jeremy Todd 36:54 It was really the I mean, it was the the opportunity to make an impact. I just, I'm a firm believer that we all have this message, we all have this message in, I have been blessed with the gift of gab, to tell my stories, and be 100% authentic, to allow people that have going through the same things that have gone through the same things to say, hey, it's okay that I went through these things. And you know, I talked about it one on one. I'm not trying to do a cheap blog, but in the book, I talk about, you know, me when I was a younger, yeah, that's right. Getting getting molested from a friend, you know, and there are so many people that this has probably happened to that, that have lived with this. Now, when I put the book out, and I had even another family member reached out and said, this is completely different situation. But she said she went to the same exact thing. I have been blessed with the gift of gab, and I've been blessed with the confidence and the, I don't know, if you want to call it arrogance than to say that I don't, I just don't give a shit what anybody else thinks about me. I truly don't I truly don't give a shit. If that's true, and I know this ability, that God higher being, whatever you want to say, has given me this opportunity, if I don't take advantage of it, what impact what negative impact would that it made on the world and the lives that I should have changed that never did? You know, it's like the where's the most successful place in the world, it's, you know, the the cemetery because we all we die with these ideas in our in our mind and never put them out there. And I wasn't going to allow that to happen. The podcast started out originally just you know, I knew that this message would need to get out. But over time, like everything is chatting a little bit more authentic, a little bit more real and the lives that has changed and are getting bigger and making a bigger impact. And but it's I was given a gift and and i'm using the gift to share the message man and you know, I friends, I'm sure you have said the same thing that you've had people tell you what are you doing? You know, why would you do that? This is stupid doesn't make any sense? Are you making any money? That was? Brandon Handley 39:05 Absolutely that those are a couple of the next questions. Right. So you know that the next question really comes from you know, you've got these naysayers, right? You've got these people that are doing the Kukui crap, right? The the people that are you know, you're you're in there and they're trying to pull you back down. But you move move ahead. Anyways, there has to be a little bit of fear and trepidation and that you want to talk about getting through that. Jeremy Todd 39:33 I had a lot of fear. I was, you know, a lot of it was just anger. It was, you know, it showed me that and this was partially mostly my fault as well that people didn't really know who I was. people's opinion and thoughts of me was not reality of actually who I truly was as an individual because I I played to society. You know, I was like, everyone Yes, I did. You know, I had the nice cars, I had the big house, I did all the, you know, I would partying all the time with all these random people that you look back and they're still doing it. And that's, um, but that was never me. That was never who I truly was. So, and I, you know, I don't want to say use the word blame, because that's that's saying that there's a negative connotation to that, but it was my fault that I wasn't really being who I actually was. Brandon Handley 40:24 You were you. You were, was it true, then you maybe had a little bit of victim mentality? Jeremy Todd 40:32 Yeah, for sure. I mean, you know, if you go there with with, with my height, and you know, some of the personal stuff I went through 100% Yeah. 100% and, Brandon Handley 40:40 and just just so what is victim mentality, then? What's that mean? Jeremy Todd 40:44 Well, for me, it was like, it was why I've been screwed, because I'm the short guy. So I'm gonna overcompensate and try and try and prove to other people that I'm, I'm just as cool as you are, quote, unquote, cool as you are, even though I'm five, two, and, you know, I've got a, you know, a bonus shoe as well. And I've got all these other issues. But, you know, it was almost like I was I had to prove to others and not prove to myself that I was worthy. And that that was a cyst or something, you know, I probably still struggle they can relate to it just said that out loud. That makes a lot of sense to me. Now that I just said that out loud that I, I tried to prove to others who I was, instead of proving to myself who I actually was, you know, and I think when I accepted that, and really, man, hey, I'm, I'm 40. I'll be 43 here a couple months. I probably haven't accepted that. And so I was probably 3849. You know, but that's my journey. You know, it's that's how long it took me. It's not right, wrong or indifferent. But that's how long it's taking me to get to this point now in my life that I just, I'm happy with who I am. Brandon Handley 41:47 I gotta wonder sometimes if that's just not the natural evolution, you know, that's when it's supposed to happen. Yeah, it's as I was listening to something the other day, and I forget exactly what it was. But like, you know, you can't rush that kind of thing. Right? You can't force it. Yeah. Right. And, and you can't time it, but you can get pretty close to the time. Yeah. So then the, give me a spiritual dope, right? So give me an idea of what's a hit of like, kind of spiritual dope for you. Jeremy Todd 42:21 What is a hit for spiritual dope from Brandon Handley 42:24 so you know, spiritual dope is like, you know, just when you're feeling connected to source, right, so what's one of your hits? Jeremy Todd 42:30 By far, this is the one that most I love this time of year. I mean, yeah, this time of year, and reason being is when I can walk outside, and I can walk their feet barefoot in my backyard. And I can be 100% connected to what would actually connected to nothing, you know, but connected to myself, and then the planet and the birds and the bees and the flowers in the wind. And that, that, that, you know, you get euphoric. I mean, I get chills just thinking about it. Because that's, that's what life really is. That's like, that's like the basis of, of reality of life. And when you walk back into the house, or walk back, get back into the car, it's like, you're right back into society, and you're like, it's just a different world. You know, years ago, when I was in California, were the greatest things I did. And I'll never forget this as I watched the sunset, for 30 straight days in California. And I would go out on this little bench and there was, you know, the sunset was set over this, this like little valley. And, you know, I'd always look at all the different colors and all that, and just how beautiful it was. And I would sit there meditate, or just take deep breaths in breaths out and be present in that time. That's when you know, like, spiritual dope, that's about the biggest hit of spiritual nobody could possibly have is because that's, that's when you know, things are bigger than you. And, and I just feel so much better. I feel like I just have so much more energy and so much more meaning to live. And this is why I'm here and I need to enjoy this. And so the springtime and you get to the winter of gray and everything like that. It's terrible to the winter, and even today, we're a couple inches of snow, which is terrible in April. But next week 70 it'll be 70 degrees on Monday, and I take that time like what I said outside and just listen to the birds and the wind and just be at peace and it's the best thing in the world for me. Brandon Handley 44:23 I love it man connecting with nature, Jeremy Todd 44:24 right? Absolutely, the most important thing I can do. Brandon Handley 44:27 So something's gonna happen. This didn't happen today. But I'm gonna do a little bit of conversion on this podcast. I'm gonna shorten it a little bit. And I'm gonna turn it into a little bit more of kind of like a spiritual speed dating Jeremy like, you know, somebody who's kind of speed dating Jeremy Todd today listening to podcast and they're like, Am I spiritually attracted to Jeremy Todd, right. So I think I'm gonna ask you like one or two like these kind of random questions that are it's actually 20 questions that came up and like, talking to, you know, some of the top 100 spiritual people, right can, you know, let's take one segment of the easier ones? Um, what is wisdom? And how do we gain it? Jeremy Todd 45:10 What is wisdom? And how do we get it? You know, I think, for me, wisdom is it's the it's the tough times, but it's not the tough times. It's how you react to the tough times. Because I, I, you know, it's kind of like the deal failure question that I asked on my on my show as well. But wisdom has. I've been through so many tough times, you know, so I look back. And now when tough times happen, I reflect back on how I react in that situation. And I'm like, Well, you know, I learned so much from that situation that I'm not going to react is one of the strongest things I do is when there's turmoil, and when there's aggression and arguing, and I am the the calmest guy in the room. I just sit there and I'm patient. Because I've learned that when you when you the first reaction you have in a situation like that is usually the wrong one is coming from a place of where Wait, wait, wait, wait, the Brandon Handley 46:02 first reaction is not the best one. Jeremy Todd 46:04 Yeah, correct. Yeah, for me, it's 100%. For me, it's not. And but but that takes that's that takes time. That takes wisdom because I've been down that road where I've made these decisions, where it's just a snap decision. Like, man, I shouldn't have said that. I've, I've learned how to sit back and relax. How'd you how'd you learn to cultivate that? It was really through breathing. And that's been the biggest thing for me. And you know, when when, when you're in that situation, you feel like time's going by a million miles an hour, I've learned to just kind of sit back, take two or three deep breaths. And it just allows your brain to reset and what's kind of wild, whatever, which I love is, Brandon Handley 46:41 is there any kind of just, I mean, is there any kind of certain breath that that is right? Like, I mean, can you illustrate that for somebody that might be looking to figure it out, for me, Jeremy Todd 46:49 it's easy, it's just through the nose, I mean, because there's so many other pathways through the nose that it allows your brain to to absorb the oxygen a little bit different than it is to your mouth, and through your lungs. So it's very, very slow. And then I always pause, send them out through the mouth. And then it's a shorter breath as well through the nose. And it just allows you to gain composure. And and what's been amazing about that, too, is that allows the other person that has been super aggressive, almost kind of pause. And then you can almost see gears start changing with other people. It's, it's beautiful to see. But I do that with my kids. I do that with, you know, relatives, to get an argument with, I'm just, I'm not calm, cool. Like the guy just I just don't get upset anymore. I don't you won't catch me raising my voice you won't catch me yelling at anybody. Because I just sit back, relax, take that deep breath and then ask questions. Brandon Handley 47:46 I love it. What, um, what are you up to man? What's next? What's up? So, you know, where should people kind of go and connect with Jeremy Todd? Jeremy Todd 47:54 Well, you know, I'm really focused on my YouTube channel. I've got 175 people there. And I put a lot of videos up there, I put all the podcasts, put the money motivation on there, that's super important. Instagram has been great for me as well. And, you know, the biggest thing for me is I've signed there's been a few people that have come on to the, to the coaching program recently. And, you know, it's interesting, and I always tell the clients that come on, hey, this is all mindset coaching. And I know there's all kinds of different labels for coaching and that's something I always struggle with like, Am I a sales coach, I'm am I you know, you know, they're all the other cliche words for coaching and then some, I think it waters it down a lot but I think as overtime that when you listen to the podcast and you know how focus I'm mind setting in gaining this knowledge that people have started reaching really reaching out to me working on one on one with me, and it's been a salad changed my life, but to change other people's lives as well in you know, down the future, I just decided to work with more people. That's always fun. So you can always find me on YouTube and Instagram and you know, LinkedIn and all the other places. But I think one on one is probably the best, you know, shoot, you know, shoot me an email Jeremy at Jeremy Todd calm and you've got questions. Hopefully I got the answers. Brandon Handley 49:08 And we're new Where can I find your podcast? Jeremy Todd 49:11 I'm everywhere. You know, iTunes, Stitcher, Pandora is but actually been great. I've been I've had five or six people in the last few weeks, reach out to me and say, I found your podcast on Pandora. So it's just search and Jeremy, you'll be able to find me really, really quickly. Also on on iTunes, you can find me quickly there. But also, you know, keep in mind on my Facebook page, I put all the videos up there. You'll be up there here in about a week or so is to be great. And then on YouTube, but all the interviews on YouTube as well. So some people you know, it's depends how you take in things that are your audio and will listen to you what are you going to actually watch it? There's several different ways to catch the podcast as well now, but it's going better now than it's ever been. And I'm just excited about the future. Brandon Handley 49:51 I think I think that's fantastic. I think what you're what you're illustrating is is persistence and passion in action. Right? You know, you've decided to, to, to, to continue with this thing. And what I love is that you've continued it throughout the quote unquote bad times. Right? Yeah, the tough times. And they say that that's kind of where the character shows up the character, the character of a man, or a person doesn't show up in as much in the good times as it does the bad times 100%. So I appreciate that you've been able to maintain the podcast, continue to look for the positive elements. And from my from my perspective, positive doesn't mean like, Hey, this is all sunshine and roses. Positive means how do we make progress from this point that we're at today? Right. So I appreciate you leading the way I appreciate your friendship overall, all these years and not just being able to have these conversations and I'm really proud of you but for getting your book out the positive side, how I overcame bullying, bankruptcy and a bad attitude. My true identity. Brother, thanks so much for being nice. I appreciate you, brother. Transcribed by https://otter.ai

https://youtu.be/ZCCjHjBt9ts Greg Buckley is the CEO of the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes https://remarkableresults.biz/?s=%22greg+Buckley%22 (HERE). Gene Morrill, owner of Certified Automotive in Glendora, CA. Hear Gene’s previous episodes https://remarkableresults.biz/?s=%22Gene+Morrill%22 (HERE). Joe Marconi, Osceola Garage, Baldwin Place, NY (Coach with Elite Worldwide). Joe's Episodes https://remarkableresults.biz/?s=%22Joe+Marconi%22 (HERE). Key Talking Points: You need a survival guide for 2021We’ve never been thru anything like this It ain’t over yet Proactive about letting customers know we are open “Move the Dang Couch” (do something different) What should we maintain doing what we’ve been doing (in 2020)We’re not immune to any kind of economic downturn Look at what happened, see how well we were prepared for it Move forward, learn from it, and put a plan in place Fundamentals… Moving into 2021 you don’t want to reinvent themFall back on what has worked in the past Knowing your margins, knowing your KPI, knowing your team Hone in on your fundamentals Stop being reactive and be proactiveMoving the couch is being proactive Join an organization Talk to friends that own shops Be forward thinking as much as possible Getting burned sometimes is not a bad thing to learn a lesson Is 2020 the year to admit that we don’t know what we don’t knowIt takes ego Encourage to ask the questions People are willing to teach Maintain your marketing thru tough times Maintain your resolve, maintain your resilience, maintain business as usual Look back at 2021, learn from it and push forward Walk with us down the 2021 mentalityLoaner cars for customers Contactless operations such as payment Refocus on client base that you already have What service can we provide in a lower mile environment   Customer service and e-commerceA lot of things went wrong in December A good thing is to go back to roots, quality of service Technology cannot replace quality of service Understand who the customer is Is it time to incentive technicians for training?That’s a loaded question based upon personality types Build training into your culture Alot of unknown going into 2021Marketing in 2021 Notify customer let them know we are open Find out who the spenders are Expensive marketing campaign, instead... Phone call, email, text reminder - costs nothing Educating your staff Reach out and touch someone in 2021 Final WordsJoe MarconiWhat’s your crisis continuity plan look like? Employee development plan Goal setting - what does 2021 look like in June? Strive for a plan Greg BuckleyMake sure you’re fundamentals are good Don’t forget what got you there Learn to hit a curveball Learn to throw things at a wall to see what sticks Make sure you take care of the people that are working for you Be better a leader than you are now Gene MorrillLet it go Don’t be the elephant, be the duck, let the water roll off your back Move that couch and try something new Get to know friends and owners Build a war chest of knowledge with your friends and coaches Resources: A special thanks to Greg Buckley, Gene Morrill, and Joe Marconi for their contribution to the aftermarket. Books Page https://my.captivate.fm/books/ (HERE) Listen to all https://remarkableresults.biz/remarkable-results-radio-podcast/ (Remarkable Results Radio), https://remarkableresults.biz/for-the-record/ (For The Record) and https://remarkableresults.biz/town-hall-academy/ (Town Hall Academy) episodes. http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO

Welcome to the 600th Episode of Remarkable Results Radio. Enjoy some very candid talk and behind the scenes revelations from some of the very first episodes from my panel. Along with the fun discussion, the panel dished out some great advice as the podcast continues to set the standard and the tone for aftermarket industry podcasts. Our longevity is a testament to the leaders from every segment of the industry who have shared so that others have gained. We will continue to bring thought piercing issues and commentaries so that you grow your business acumen. As I said and I mean it from the bottom of my heart, this podcast is dedicated to you for “listening and learning” and for letting me know how much our content means to you. And a big shout out to the sponsors who make the podcast a reality. Please support them. We’ve reached these milestones, besides the 600th RRR, the 200th Town Hall Academy and the start of Aftermarket Weekly this year only because you are there and use this resource The Panel: Greg Buckley is the CEO of the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes https://remarkableresults.biz/?s=%22greg+Buckley%22 (HERE). Dwayne Myers is a partner in Dynamic Automotive in the greater Maryland area. Dwayne invests time in the industry with the Auto Care Association and serves on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE. He is very passionate about hiring and sustaining a strong and engaged team. Listen to Dwayne’s previous episodes https://remarkableresults.biz/?s=%22Dwayne%20Myers%22 (HERE). G Jerry Truglia is well known for his automotive training through his company ATTS: Automotive Technician Training Services, where he covers topics ranging from hybrid vehicles, electricity, to Heavy Duty Truck repair. G is also a very proud founding member of the non-for profit Technician Service Training group. G Jerry Truglia Previous Episodes https://remarkableresults.biz/?s=%22Truglia%22 (HERE). Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. Bob is one of 150 Worldwide AMI approved instructors. He has created Business Management development courses for aftermarket shop employers/managers, Jobbers and Jobber Sales representatives which are recognized as being the most comprehensive, industry-specific courses of their kind in North America. Bob’s previous episodes are https://remarkableresults.biz/?s=%22greenwood%22 (HERE). Kim Auernheimer, AAM is the Co-Owner & Business Manager of CS Automotive in Brentwood, Tennessee. CS Automotive was opened in October of 2006 in the back of a warehouse and now they call a 6,400 square foot, 10-bay shop home. Prior to joining her husband Rob in the business on a full-time basis, Kim had a career in Commercial Real Estate and Property Management. In July of 2011, she stepped out from the background of the business and joined her husband in the venture of creating an industry-leading standout. Listen to Kim’s Episodes https://remarkableresults.biz/?s=kim+auernheimer (HERE). Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose drivability and electrical/electronic issues, and perform most

Greg Buckley is the CEO of the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes https://remarkableresults.biz/?s=%22greg+Buckley%22 (HERE). Key Talking Points: Get involved with associationsNetworking, training, being heard in your community and in the industry Getting inspired National Geographic- learning the root of how thought is generated Nature produces- we translate and learn  Communication- being relatable and understanding how to communicate with the person across from you   Open yourself up and look from different perspectives Everything you do is negotiable- have upper hand by knowing what other person is thinking and understand each other  Body language- observe customer body language as they get out of the car , walk in, and express themselves initially. Be able to control the conversation.    People speak more than they listen- we have two eyes and two ears for a reason. Listen to learn, not to reply.   OctopusEach tentacle is almost independent of itself Neurological makeup is similar to a network Tentacle will regenerate itself   Resources: Thanks to Greg Buckley for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like.  Learn more about NAPA Smart Sign and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

Reopening Kauai Tourism: Richard Albrecht, Kukui'ula Resort, Kauai president explains why his resort development is so different. --- Send in a voice message: https://anchor.fm/etn/message Support this podcast: https://anchor.fm/etn/support

Episode 57 – Talking Technology with KUKUIJimmy Lea has the title Product Evangelist at KUKUI Corporation, an ASA Sponsored Benefit Provide and technology partner with many ASA members. We caught up with Jimmy to find out how KUKUI is helping ASA members through the current pandemic, and to get a corporate perspective on how it will change our industry forever. Hear all about it as Jimmy talks about how KUKUI is helping shop owners reach higher levels of success and shares his perspective on such topics as:.· KUKUI’s pivot to virtual conferences and the surprising reach they have.· How the value proposition has increased for virtual training.· How hybrid live and virtual conferences will be the norm going forward.· Why spreading knowledge is elevating the entire industry.· How information technology will drive the automotive service industry now and in the future.· Why text marketing is the preferred method of communication and how to use it properly. Will texting replace email?· Customers want to know their vehicle—give them what they want!· What technology tools shop owners are using and the importance of videos in building customer relationships.· Using video to attract and recruit technical talent in your shop.· How some shops are growing and adding locations in the crisis.· New leadership and a new vision for the future at KUKUI.

César Pelli talks about one of his earliest works, a public housing project in Hawaii. Kukui Gardens has long provided affordable housing in Honolulu, one of the most expensive housing markets in the nation.

This week on The Chrome Cast we have so much to talk about that we actually had to bump a few things over to next week's episode. We'll obviously be discussing those things and more next week, but for this week we talked about the impact Krita could have on desktop-class applications on Chrome OS moving forward. With the beta arrival of the popular painting application making its way from Windows, MacOS, and Linux over to Chrome OS via Android, there's room to dream about more productivity apps taking the same route to Chrome OS in the near future. We also spend some time talking through the new Chrome OS devices we see on the horizon, and there are tons of them. We've put up a post we'll keep updated over time that holds all the boards and devices we're tracking along the way. At this time last year, we began tracking both ‘Hatch' and ‘Kukui' that have brought us most of the new, interesting devices in the early parts of 2020. We'd expect that to continue into 2021 in much the same way, only with more devices this time around based on some different boards. Additionally, we are talking through all the great updates that showed up this week in Chrome OS 83. There are tons of nuggets in this update, so we'll surely be posting more in-depth looks at some of them over the next couple weeks. Lastly, we spend some time talking about Gaming Unboxed, a new site that we've launched that focuses primarily on the mobile gaming experience. With more and more gamers utilizing phones, tablets, and streaming services like Stadia, this is a category we felt deserved its own space. So, if you haven't already, head over to Gaming Unboxed and check it out. NOTABLE LINKS Stadia will deliver a whopping six new free games for Pro Subscribers in June Chrome OS 83 has arrived and it's chock-full of updates All the upcoming Chrome OS devices and boards we're tracking right now Check out our new site Gaming Unboxed and win a custom Chromebox [VIDEO] With Krita, it may finally be time for desktop-class Android apps to arrive on Chromebooks --- Support this podcast: https://anchor.fm/chromeunboxed/support

https://youtu.be/fw3hK27YdEs Kevin Eckler is a native New Englander who moved to New York State’s Hudson Valley with his parents back in the mid-1980’s. Kevin began his automotive career at the age of 14, pushing a broom in a mom and pop shop in Rhode Island, he attended a trade school, graduating at the top of his class and went right to work as a tech in a prestigious Porsche/Audi dealership in Cape Cod. Kevin continued his dealership work when he moved to NY and eventually came to work for two brothers who owned Foreign Car Specialists. When the owners retired in 1995, Kevin bought the business and the rest is history. Kevin’s previous episodes  (https://remarkableresults.biz/?s=%22Kevin+Eckler%22) . Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes  (https://remarkableresults.biz/?s=%22greg+Buckley%22) . AJ Nealey got the mechanical bug at a young age playing with Legos. The bug quickly escalated to wrenching on his own car in high school, to his first full-time job as a technician and also to a racing career. He started Nealey Auto Service, Edgewater, MD, out of his one bay garage in 2011 after his racing career came to an end. After he married his wife, Stephanie, in 2014. AJ and Stephanie decided to focus all energy and resources to grow Nealey Auto Service. It all started with taking RLO Training’s Guerilla Shop Management course. Since then, they have grown to a 9 bay facility with 8 employees and have increased sales a total of 1172% since then. Listen to AJ’s previous episodes  (https://remarkableresults.biz/?s=AJ+Nealey) Key Talking Points: Family dynamic will change keeping safe at work as to not risk bringing COVID-19 in the home and visa versa We must be on our ‘A’ game and create a clean work environment, produce a sanitized customer experience, to present a clean work environment to our customers and team. Telecommuting may become more prevalent than ever. Work centers, call centers, and cubicle farms may become a thing of the pastA decline in commercial property rented for these purposes New software to help in work productivity while telecommuting Miles driven will be affected. Will public transportation decline because of close proximity and sanitary conditions?Will affect miles driven to the plus. What about ride-sharing. Will that be considered clean/safe Wearing a mask should be standard until there is medicine or a vaccine that will treat COVID19 Customers, like a fleet, will want to be sure you are providing a clean and safe environmentYou’ll need to create and instill protocols to manage clean, safe and sanitized Get the local health care experts to help you in creating the right sanitizing program We will have legal obligations that are yet to be determined, but you need to demonstrate extreme responsibility and the ‘do right rule’ The perception of your customer to the safety at your shop will be critical. Just because you do doesn’t mean they know. Put your safety concerns upfront to your customer. Will concierge service be included in your labor rate or be an add on?Will pick-up and drop off become the norm. Many different thoughts Protecting your team during pick-ups and disinfecting Not all your people will be willing to risk exposureYou need to get on top of this Building a strong ‘board of director’ type advisors. Your banker, attorney, accountant and insurance agent. These relationships have always been important but now with the pandemic, you realize the value of them. Be a Warrior! New car sales will...

Episode 175: the sassy hundred and seventy-fifth episode of the PokeProblemsPodcast! This week we talk news! The Pokémon GO Battle League is in the pre-season! Pokémon HOME is coming! Get Zinnia & Rayquaza, Kukui & Lycanroc, and Leaf & Eevee in Pokémon Masters! Solgaleo and Lunala on the Pokemon TV app! Pokémon Skateboards designed by Bear Walker master craftsman of skateboards. Byleth is now in Smash! The Fighters Pass Vol. 2 is available to pre-order. And... If you have an active Nintendo Switch Online membership, you can download the Spirit Booster Bundle for a limited time - 3000 spirit points, 100 small snacks, 30 medium snacks, 5 large snacks - in the eShop! Tetris 99 Maximus Cup Lunar New Year Point Stacking Challenge is going on! ANIMAL CROSSING SWITCH!!! Smite has a new battle pass, Enchanted Chronicles! Mortal Kombat!!! Miz Sylver recaps her PAX South! Thanks to Kait! Follow @kaitlineh. Highlights include: Klask, Pistol Whip, Haunted Halloween 85 and 86 NES, Mother to Earth (a documentary on Earthbound!), Ultrabugs, The Artful Escape and Wattam, Blaster Master Zero II, Ultra Dolphin Revolution Games including Cow Level Immobile , Freedom Planet & Petal Crasher, True Dungeon, A Legendary Nightmare: What It Takes to Capture All Of Pokemon's Most Powerful Creatures... THANK YOU @TitanCupcake_ @TitanIsiah FOR THE @SMITEGame codes. I have been crying for years over dat Artemis skin... no more! #smite #paxsouth Clan Leviathan rejoice!!! pic.twitter.com/yGOzjPCwGR— Miz Sylver (@mzsylver) January 19, 2020 Thanks for listening! If you have any questions or comments, we want to hear from you. Tweet, email, or comment on the blog or Facebook to let us know! Follow @pokemoncastTweet!function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0],p=/^http:/.test(d.location)?'http':'https';if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src=p+'://platform.twitter.com/widgets.js';fjs.parentNode.insertBefore(js,fjs);}}(document, 'script', 'twitter-wjs');!function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0],p=/^http:/.test(d.location)?'http':'https';if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src=p+'://platform.twitter.com/widgets.js';fjs.parentNode.insertBefore(js,fjs);}}(document, 'script', 'twitter-wjs');

This week on The Chrome Cast, we're discussing the absolute tidal wave of Chromebooks coming our way in 2020. We fully expect to see a few of them at CES in January and a solid portion of the rest in the weeks to follow. With devices in the ‘Hatch' and ‘Kukui' families dominating the scene, we're in for more new Chromebooks than we've ever seen prior. We spend a bit of time discussing Qualcomm's probable role in all this as well with the upcoming Snapdragon 7c looking quite likely for the future of Chrome OS. Though we've been tracking ‘Cheza' as the first Snapdragon-powered Chromebook for almost 2 full years, it looks like that future will give way to the Snapdragon 7c and a baseboard only known right now as ‘Trogdor'. Finally, we pay a bit of homage to Sundar Pichai's promotion to CEO of Alphabet and how his presence at Google throughout the years is likely responsible for the growth and longevity of Chrome OS as a whole. NOTABLE LINKS Why we feel confident a Qualcomm Snapdragon 7c Chromebook is in development The new wave of Chromebooks and Chrome OS tablets we are expecting in early 2020 At $399, this is 100% the Chromebook I would buy right now Sundar Pichai is now CEO of Google and Alphabet, and that is great news for Chromebooks Lenovo Chrome OS Tablet testing confirmed and it won't be alone A lucky few are getting a mysterious HP Chromebook x360 with a Core i5 in place of the i3 they purchased This episode is brought to to you by NordVPN. Secure your browsing on any device and keep your private data to yourself! CLICK HERE to try it out and get 75% off a three-year plan for a limited time! --- Support this podcast: https://anchor.fm/chromeunboxed/support

Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes  (https://www.autotext.me/) . Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes  HERE (https://remarkableresults.biz/?s=%22greg+Buckley%22) . Karim Morsli owner of Winkler Automomotive in Gaithersburg, MD,  is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new direction the automotive industry is taking, and in particular, the critical role independent service centers will need to evolve into to ensure all present and future car owners will have the choice of where to have their vehicle serviced besides the dealership. He is an innovator who works on multiple levels within the industry (education and legislative) to ensure his service center and others like his are ready for the challenges ahead. Always one to practice an open door approach, he is always willing to teach and share his knowledge and is also an avid learner. Listen to Karim’s previous episodes  (https://remarkableresults.biz/?s=karim+morsli) . Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years.  He collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes  (https://remarkableresults.biz/?s=nalu)   Key Talking Points: 70% of small businesses own websites 31% who don’t have a website have a social media presence Do websites have value? Will they into the future? Does your website stay current? Are you using the same stock photo that everyone is using? Use organic pictures from your own business and people It is easier to post organically than to post same photo’s on your website. Where to you hang out? Does your social media steam have more followers? Your website is a ‘yellow page’ add on steroids. Does it still bring value to your customer and potential customers/ The YouTube platform will help you leverage SEO when you post video’s and social media Will social media show your message through their algorithms vs a static website? Will the website become important landing pages Will Google My Business be the place you need to invest in? You can create a one minute video for Google My Business You can build a form and create an appointment You can add events in a queue Magisto is software Greg uses to create a one minute video User-generated content can post stuff on your business in other channels except for websites. May be more valuable than a review. Greg believes we need a more interactive website to compliment social media Keep your content fresh between all your outlets Integration has stymied inspiration. Greg Buckley Fresh content is the rule. Stuff from four years ago does not work nor get you SEO placement Use a publishing tool for...

Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes  HERE (https://remarkableresults.biz/?s=%22greg+Buckley%22) . Key Talking Points Lyft plans to start with 25 service centers around the country Wanted to see the activity in the Lyft Service Center in Philadelphia Plans to service the ride-share industry Shocked about the volume that was going through this location. It was ¾ full Reluctant to accommodate this marketplace in his shop The waiting room was sparse but did have coffee and water Observed a brake job being done and a detailer cleaning the inside  GM has invested $500 million in LYFT He observed discount cards from a dealership on the counter Can independents bring in some of the ride-share maintenance business? It is possible that the ride-share driver may not know how to extract the most value from their vehicle Don’t ignore this LYFT business model. They will become a fleet operator and pull volume from the market Ask your customer base to help keep their ride-share vehicle safe and reliable   A special thanks to Greg Buckley for his contribution to the aftermarket. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)     (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more.

Episode RR 441 Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes  (https://remarkableresults.biz/?s=%22greg+Buckley%22) . Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes  (https://remarkableresults.biz/?s=%22chris+cloutier%22) Karim Morsli owner of Winkler Automomotive in Gaithersburg, MD,  is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new direction the automotive industry is taking, and in particular, the critical role independent service centers will need to evolve into to ensure all present and future car owners will have the choice of where to have their vehicle serviced besides the dealership. He is an innovator who works on multiple levels within the industry (education and legislative) to ensure his service center and others like his are ready for the challenges ahead. Always one to practice an open door approach, he is always willing to teach and share his knowledge and is also an avid learner. Listen to Karim’s previous episodes (https://remarkableresults.biz/?s=karim+morsli) . Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years.  He collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes (https://remarkableresults.biz/?s=nalu)   Key Talking Points: Greg Buckley Greg is now working closely with AAA Data is being used and protected Wants to be able to manage the data that AAA wants and has. AAA opened the door to communication which resulted to him changing his mind on his relation with them. Did not burn a bridge and set the record straight AAA- bridge to motorist, mechanic and government Have ears of moms, legislators, support family initiatives They could be an advocate with government He says that AAA owns the Moms. They will let Greg market to their ‘moms’ What are third parties doing with our data? He has experienced an uptick in third-party business in the last month Third party programs can account for some of your organic growth. He wants to be aware of them, understand their program and decide if that partnership is healthy for him as an independent. Cars will be a utility. However, not much love of the vehicle but there for basic transportation We are in the safe transportation business and we are just here to just repair a vehicle. As a result, there is a need to participate and be involved in our future through associations and legislation Chris Cloutier How does AI (Artificial Intelligence) impact our world? Gets smarter each day He believes Identifix will help you with AI What if an AI tool helps your production in the face of our technician shortage Lyft will open their own shops to repair their contract drivers...

cosmétiques et reboisement Les suites d'un problème de santé survenu pendant sa grossesse ramènent Sandrine vers la terre de sa mère sino-malgache. Sur place, elle découvre le pouvoir guérisseur de certaines plantes et les vertus cosmétiques d'autres. Elle a envie de les faire connaître mais pas n'importe comment. Alors, elle qui ne connaît rien aux crèmes décide de créer Madagas'Care, une gamme de soins cosmétiques à base de Kukui, de Bredes Mafane ou encore de Gotu Kola, végétaux emblématiques de l'île. Vous ignorez ce que c'est  ? Sandrine va tout vous expliquer. Elle vous raconte également comment la flore et à la faune exceptionnelles de Madagascar sont menacées de disparition totale d'ici peu, pour cause de déforestation massive et de méthodes de culture, certes ancestrales, mais dévastatrices. Alors en plus de ses cosmétiques, Sandrine s'est lancée dans un combat. Elle veut recréer une forêt sur le principe du "un produit acheté, un arbre planté", une initiative qui mérite vraiment d'être soutenue. Allez à vos écouteurs, c'est l'heure de Beauty Toaster. N'hésitez pas à suivre l'actualité de la marque sur @madagas-care.com et sur IG @madagascarecosmetiques Ne manquez aucun nouvel épisode de Beauty Toaster le podcast, écoutez et abonnez-vous sur Apple Podcast, Deezer, Google Podcast, Spotify et sur toutes les bonnes plateformes de podcasts. N'oubliez pas de laisser un commentaire ou plein d'étoiles, en particulier sur Apple Podcast, si vous avez aimé. Vous permettrez ainsi à Beauty Toaster de profiter d'une audience plus large en donnant à d'autres auditeurs la chance de le découvrir. N'hésitez pas non plus à en parler beaucoup autour de vous, à partager avec votre famille, vos ami(e)s, même s'ils vivent loin de vous ;-). Beauty Toaster peut s'écouter partout dans le monde. Merci infiniment pour votre écoute, votre fidélité et votre soutien. Suivez-moi sur Instagram @beautytoaster , sur Twitter @beautytoaster et sur la page Facebook @beautytoaster pour être notifié des nouveaux épisodes.  

Episode 60. Les suites d'un problème de santé survenu pendant sa grossesse ramènent Sandrine vers la terre de sa mère sino-malgache. Sur place, elle découvre le pouvoir guérisseur de certaines plantes et les vertus cosmétiques d'autres. Elle a envie de les faire connaître mais pas n'importe comment. Alors, elle qui ne connaît rien aux crèmes décide de créer Madagas'Care, une gamme de soins cosmétiques à base de Kukui, de Bredes Mafane ou encore de Gotu Kola, végétaux emblématiques de l'île. Vous ignorez ce que c'est ? Sandrine va tout vous expliquer. Elle vous raconte également comment la flore et à la faune exceptionnelles de Madagascar sont menacées de disparition totale d'ici peu, pour cause de déforestation massive et de méthodes de culture, certes ancestrales, mais dévastatrices. Alors en plus de ses cosmétiques, Sandrine s'est lancée dans un combat. Elle veut recréer une forêt sur le principe du "un produit acheté, un arbre planté", une initiative qui mérite vraiment d'être soutenue. Allez à vos écouteurs, c'est l'heure de Beauty Toaster. N'hésitez pas à suivre l'actualité de la marque sur @madagas-care.com et sur IG @madagascarecosmetiques Ne manquez aucun nouvel épisode de Beauty Toaster le podcast, écoutez et abonnez-vous sur Apple Podcast, Deezer, Google Podcast, Spotify et sur toutes les bonnes plateformes de podcasts. N'oubliez pas de laisser un commentaire ou plein d'étoiles, en particulier sur Apple Podcast, si vous avez aimé. Vous permettrez ainsi à Beauty Toaster de profiter d'une audience plus large en donnant à d'autres auditeurs la chance de le découvrir. N'hésitez pas non plus à en parler beaucoup autour de vous, à partager avec votre famille, vos ami(e)s, même s'ils vivent loin de vous ;-). Beauty Toaster peut s'écouter partout dans le monde. Merci infiniment pour votre écoute, votre fidélité et votre soutien. Suivez-moi sur Instagram @beautytoaster , sur Twitter @beautytoaster et sur la page Facebook @beautytoasterpour être notifié des nouveaux épisodes.

Laguna was treated to live Hawaiian music, kanikapila style, in the Pearl Street Studios featuring The Kukui Nuts Band. The "Laguna Tropical Surf" variety show presented an hour of mele's played by ukulele player-singers Lloyd Calloway Lono and John Lincoln, the bass and vocals of Loretta Lottie Lee, Don Balser's conga rhythm, and the award winning […]

Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes (https://remarkableresults.biz/?s=%22greg+Buckley%22) . Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes (https://remarkableresults.biz/?s=%22chris+cloutier%22) Karim Morsli owner of Winkler Automomotive in Gaithersburg, MD,  is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new direction the automotive industry is taking, and in particular, the critical role independent service centers will need to evolve into to ensure all present and future car owners will have the choice of where to have their vehicle serviced besides the dealership. Karim is an innovator who works on multiple levels within the industry (education and legislative) to ensure his service center and others like his are ready for the challenges ahead. Always one to practice an open door approach, he is always willing to teach and share his knowledge and is also an avid learner. Listen to Karim’s previous episodes (https://remarkableresults.biz/?s=karim+morsli) .   Key Talking Points Dealerships are the biggest competitor with independent shops Repair in 2015-2018 went from 27% market share to 30% Independent went from 33% to 30%, now tied with dealerships Maintenance increased market share with expanse of quick lube market Independent held steady 23% market share 6/10 car owners with a current warranty will go back to the dealer 3/10 car owners with expired warranty don’t go back- service too expensive, less convenient Dealerships gaining ground with recalls Data and technology increase within vehicles causes certain customers to want to go back to dealerships for repairs How do you change the customer’s mentality? Advertising for independents Start with educating customers: Show around the shop and tell them what you have to offer and capable of Grow with technology and show customers: Tablets for techs, digital inspections texted to phones An advertising idea: ‘We Get High on High Tech’ You connect your phone to your car. We connect to your car’s computer. We need to show customers how their high tech vehicle functions. Who can help the industry build a consistent message for the entire industry? Resources: Thanks to Greg Buckley, Chris Cloutier, and Karim Morsli for their contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them.   (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking)   Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/)   This episode is...

Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes  HERE (https://remarkableresults.biz/?s=%22greg+Buckley%22) . Key Talking Points Are we saying NO too often to great opportunities? Are we giving away a lot of our services? Greg is in the transportation business. Do we need to re-think saying yes to our customer’s needs? We are pigeonholing ourselves in just one area of repair? Enhance the 20% of our customer base that gives us 80% of our volume. He wants to see shop owners go after newer client types and utilize your current infrastructure to create additional revenue opportunities. If you say no enough you’ll be closed. Don’t wait for car count to come to you. We have to learn how to find different clients in a strategic way that we can grow services. We are going to need to become educators in the transportation business, where we are the hub. Safety is a common denominator in everything we do. That opens up additional services we can add. A special thanks to Greg Buckley for sharing his passion – For The Record. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) .   Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) (http://eepurl.com/bhqME9) Download the Remarkable Results Radio listening APP for your smart device: (https://itunes.apple.com/app/id1188757689)         Find a Top Podcast Listening APP for your Mobil Device, Click (https://remarkableresults.biz/app) (https://remarkableresults.biz/app) The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

Your Learning Curve Never Sounded So Good The Panel: Scott Brown is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc., a 57-year-old independent shop in Southern California. With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early 90’s. Since 1995, he has been an instrumental resource in the development of the largest online community of automotive service professionals, the International Automotive Technicians Network — iATN where he once served as company president. Additionally, he serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE. He is now President of Diagnostic Network and shares this plans and vision for this new diagnostician tool. Find Scott’s other episodes (https://remarkableresults.biz/?s=%22scott+Brown%22) . Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes  HERE (https://remarkableresults.biz/?s=%22greg+Buckley%22) . Jim Fleischman and his wife Shelly own Automotive Alley in Arcade, NY. Jim attended Alfred State College for Automotive Tech. He went to work for a Ford Dealership as a shop foreman. Jim’s racing and organizational experience came by being part of a race team that ran Busch and NASCAR. He was recruited from his alma mater, Alfred State College, and became an instructor. Jim always wanted to teach and it was fate. He spent fourteen years as an instructor. He loved building relationships with his students. He was balancing his teaching job and owning a shop while Shelly ran the business for him. Jim ultimately left his teaching job and went to work full-time in the business. Shelly’s background was accounting which was good for the business overall. Jim believes in a strong process driven company. He is all about improving efficiency. Saving steps for productivity gains. Anyone can study their inefficiencies and make changes to improve productivity. He templated his systems against NASCAR. Immaculate, organized and tools quickly reached and found. Jim perpetually works on streamlining to increase his productivity. Automotive Alley also specialized in the street rod, hot rods, upgrades, and restorations. For Jim, the word “can’t” is not in his vocabulary. Find Jim’s other episodes (https://remarkableresults.biz/?s=Fleischman) . J.R. Portman is the Chief Operating Officer and Vice President of 5 Stones Media J.R. Portman hails from Laredo, Texas. The Tulane University alumnus earned a B.A. in English and Studio Art while focusing on photography and creative writing. In his 20-year photography career, Portman has racked up many accolades, including being a Google Trusted Photographer and Local Search Strategist. As COO of 5 Stones, J.R. oversees all departments of the marketing agency and workflow, while also conversing with clients to ensure goals are being met. Portman’s first love of photography afforded him the opportunity to publish photos on Google Maps; allowing widespread views of his work in the hundreds of millions. One of his proudest accomplishments at 5 Stones has been the development of the Photography and Video division of the agency, whose work is now regarded as one of the top visual producers in the Southeast Louisiana region. Key Talking Points: Great DVI photos is another step in transparency in your customer relationship. Your brand will be reflected in the quality of your...

Your Learning Curve Never Sounded So Good Helping automotive aftermarket professionals improve; one lesson at a time. Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best practices and expertise from aftermarket professionals. The Academy: A Summit For the Forever Student! Also, Click the links for  PART TWO (https://remarkableresults.biz/a047/) ! The Academy Panel: Todd Westerlund, CEO of Kukui has been in the automotive industry for 28 years. Todd spent 15 years as an ASE Certified California Smog Technician and two years at a dealership. In 2013, Todd joined Kukui, a marketing software company with a mission to improve technology for the betterment of people and businesses worldwide. As the CEO of Kukui, Todd is consistently studying, attending business classes and consulting with shops all over the United States. Some of his duties include: keeping industry leaders informed about new technology, setting Kukui’s growth strategy including event planning, and planning industry sponsorships and partnerships.  Previous episodes  (https://remarkableresults.biz/?s=todd+westerlund) . Mark Goldsmith found his passion for cars in 1971 when his first job was at an independent shop. He took all of the ASE required tests and earned his Master Technician Certification. In 1988 Mark opened Mark’s Independent Service in Chatsworth, CA. Mark’s Independent Service works exclusively on Volvo, Lexus, and Toyota vehicles. Mark and his team have always focused on fair values that put the customer first. He’s worked hard to create the type of auto repair company that has built trust with his customers and like to be known as a dealership alternative!  He is an ASCCA member and he loves it when his customers say his shop is better than the dealer. Previous episodes  HERE (https://remarkableresults.biz/?s=%22Goldsmith%22) . Jeremy O’Neal  President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation. With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Jeremy also owns an independent auto repair shop. Previous episodes  HERE (https://remarkableresults.biz/?s=%22Jeremy+O%27Neal%22) . Key Talking Points: Make techs a real referral source. – Technicians can really bring in a lot of referrals but they aren’t motivated enough. Do a friendly competition with an extra week off, a fully paid Cancun trip right now is $589.00   (TW) Walk around marketing. Have your business cards with you (JO) The fortune is in the follow-up!  (JO) If you promise, you must call. Paperless invoices and estimates. (MG) Consumers are driving this. They are demanding a different sales process.` Develop the best auto repair technical team you can….in the shortest amount of time. As a shop owner, the largest ROI you can gain right now is developing your technical team. Be the shop that can diagnose and fix the car right the first time.  (JO) Comeback rate cannot exceed X%. A threshold Increase your labor rate – Set the stage for everyone that you are the best and should be compensated accordingly. (JO) Know that your labor rate is covering your costs and allowing you to earn the correct dollars to cover all costs associated or margins you need to make. Holiday referrals programs are great – give away Turkeys and Christmas Trees.(TW) A gift drawing basket for the holidays. We did one for Easter where guests picked Easter eggs that had candy and A prize inside like a free oil service, wiper blades,  tire rotations, and air filters. (MG) Utilize the words “Hassle-Free” in your warranty (JO) Use trigger words, but be sure you back it up. Put the customer first and the...

Rissy Sutherland discusses the importance of developing relationships within the industry with Becki McGinnis, owner of Autovantage Service Center, and Todd Westerlund, CEO of Kukui. McGinnis and Westerlund also discuss unique ways to grow an online presence and how to measure success with Sutherland.   

  Your Learning Curve Never Sounded So Good The Panel: Greg Buckley is the CEO and the 50 + year young of  Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes  HERE (https://remarkableresults.biz/?s=%22greg+Buckley%22) . Chris Chesney is the Senior Director of Customer Training, CARQUEST Technical Institute, and a NASTF board member and a member of the ‘Road To Great Technician’ project.  Listen to Chris’s previous episodes  (https://remarkableresults.biz/?s=chris+chesney) . Jeremy O’Neal  President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation. With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Jeremy also owns an independent auto repair shop, Freedom Automotive in Hesperia, CA. Jeremy’s previous episodes  (https://remarkableresults.biz/?s=%22Jeremy+O%27Neal%22) . Key Talking Points Chris Chesney: Exciting times to be in the industry. Niche vs Specialty With ADAS on the horizon a big opportunity Differentiate yourself by doing the job right the first time. Do the basics right. Niche Offer your service in a way that no one else does. A segment in your service that distinguishes yourself so the customer comes back for more. Get your act together in your core services before expanding into other services and specialties. Tough to give full service and to be the best serving all platforms in the future. Equipment investment and training are factors. Unless you have a specialist in each platform on your team. Greg Buckley’s shop is qualified as a child safety seat center and works with many hospitals, companies, and police services as a go-to as an authorized child seat fitment professional. Greg also started an up-fitting services division (specialty) working with fire rescue, police and commercial vehicles. He recently up-fitted a fire and rescue gator. He is an automotive services enterprise not just a repair shop and will invest in the right equipment and people, but will always research the opportunity before ever jumping in. Market research based on opportunity and investment is critical. Do not bring your hobby to your company. It is tough to make money with your hobby. There are very few exceptions. ADAS will be a specialty as we get to move through time. Very precise type of work that will require a large investment. You can serve the collision industry as a local ADAS expert. Five to ten years ADAS will be core. Many small business owners get stuck on what is working today. Your current market may get depleted. By looking at emerging market opportunities you can be first to market and dominant player in your market. Greg likes to look at the money trail. Apple will be in the mobility business. Europe says that may just have hit peak car sales! We have given up opportunities, as an industry, such as doing radio installs, tinting, and glass as examples. We just want to fix cars, why not everything automotive? Ask your customer. What can I do to help you? Establish the different service points that our clients want help with and to find what the market is telling us. Your comfort zone may be holding you back. Product based Niche vs. Service Based Niche – Huge Difference. Product Niche’s typically taking more capital and specialized labor Service Niche’s typically required less capital and is easier to shift. Examples:...

OK here is how Geek Talk 2.0 got started. In the Town Hall Academy on SMS systems (https://remarkableresults.biz/a065/)  we got on a ‘tech talk’ roll. It got very interesting and at the end of the episode, we decided to create this episodic series called Geek Talk 2.0. Talking Geek can be a full-time job in our industry. With tech changing at light speed, we thought it a good idea to talk about it and maybe even debate it in an episodic series. Our goal will be to inform you of important tech areas of your business that you need to pay attention to. In this episode, we talk cloud-based systems, how to protect yourself from ransomware, a little ADAS talk and why your involvement in the laws of your state regarding autonomy and who controls the data is so important. Having an independent at the table will make a big difference for the aftermarket. Keep an ear to the ground for the next episode or subscribe to the newsletter, see below, or subscribe to your favorite listening app. You can find a short list of listening apps for mobile devices  (https://remarkableresults.biz/app) . The Panel: Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes  HERE (https://remarkableresults.biz/?s=%22greg+Buckley%22) . Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes  (https://remarkableresults.biz/?s=%22chris+cloutier%22) Karim Morsli owner of Winkler Automomotive in Gaithersburg, MD,  is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new direction the automotive industry is taking, and in particular, the critical role independent service centers will need to evolve into to ensure all present and future car owners will have the choice of where to have their vehicle serviced besides the dealership. Karim is an innovator who works on multiple levels within the industry (education and legislative) to ensure his service center and others like his are ready for the challenges ahead. Always one to practice an open door approach, he is always willing to teach and share his knowledge and is also an avid learner. Listen to Karim’s previous episodes  (https://remarkableresults.biz/?s=karim+morsli) . Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years.  Bill collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes  HERE. (https://remarkableresults.biz/?s=nalu) Tracy Martin has been involved in the automotive aftermarket for over 40 years. He is the author of six, Motor Books Workshop Series book including: “How to Diagnose and Repair Automotive Electrical Systems,” “Motorcycle Electrical Systems Troubleshooting and Repair” and “How to Use Automotive Diagnostic Scanners.” In addition to books, Tracy has written hundreds of articles and product reviews for Powersports magazines...

Your Learning Curve Never Sounded So Good The Academy Panel: Amy Mattinat is the owner and manager of Auto Craftsmen in Montpelier, VT. Her shop is an ASE Blue Seal Shop, AAA approved and she is a member of ASA, SBN & WiAC.  Along with running her independent repair shop, she is able to combine her three passions: teaching small business owners how to run a successful business, teaching car care and safety to the general public and educating young people about the many career opportunities available in the auto care industry. Amy was awarded the  2012 Top Female Shop Owner of the Year by the Car Care Council Women’s Board, Honored as a 2014 Professional Woman of the Year by the National Association of Professional Women, Awarded the 2015 U.S. Small Business Administration’s Vermont Women-Owned Business of the Year, Awarded the 2016 AAA Business of the Year in Vermont and served as President of Women in Auto Care 2014 through 2016. Listen to Amy’s previous episodes  HERE (https://remarkableresults.biz/?s=mattinat) . Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes  HERE (https://remarkableresults.biz/?s=%22greg+Buckley%22) . Jeremy O’Neal  President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation. With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Jeremy also owns an independent auto repair shop, Freedom Automotive in Hesperia, CA. Jeremy’s previous episodes  (https://remarkableresults.biz/?s=%22Jeremy+O%27Neal%22) . Key Talking Points: We hire for experience and fire for attitude We must hire for more soft skills. Leaders set the tone of the company. As leaders, we must improve our soft skills. You must do a personal assessment on your soft skills and find training to help you improve them. Yet the leader must be in the background and push their people forward. The leader is the vessel that holds everyone together. To support your team. You can get involved with your team, to a degree, to know what personal issues can and could affect their work environment. #1 most important soft skill as a leader is being a great listener Listen to learn not to reply. Learn to listen with empathy. Become an active listener. Practice it. Pay attention, put your phone down, confirm and clarify what you are hearing by writing key points down. ‘What I heard you say’. Greg offers a lot of autonomy to his team to get the job done. Become a teacher and help with any failure points. (You must allow failure so the learning happens) Soft Skills, a short list: Listening Enthusiasm Attitude. You have 100% control. Communication Teamwork Work ethic Flexibility Courtesy Time Management Reliability Know your team Have a positive mindset Find positive methods for dealing with negativity and frustrations. Learn how to deal with stress Problem solver Book ‘Extreme Ownership’ by Jocko Willink and Leif Babin Good leadership is honest and transparent always willing to make people better. Be careful to help your team find solutions no matter how you feel or what is going on in your life/world. ‘Fake it till you make it’ You are the last man standing. A success coach knows how hard life is, yet must lead positively. Learn how your team deals with challenges or stress. You may need to give them their space to get through issues.

OK here is how Geek Talk 2.0 got started. In the Town Hall Academy on SMS systems episode (https://remarkableresults.biz/a065/) we got on a ‘tech talk’ roll. It got very interesting and at the end of the episode, we decided to create this episodic series called Geek Talk 2.0. Talking Geek can be a full-time job in our industry. With tech changing at light speed, we thought it a good idea to talk about it and maybe even debate it in an episodic series. Our goal will be to inform you of important tech areas of your business that you need to pay attention to. In this episode, we talk cloud-based systems, how to protect yourself from ransomware, a little ADAS talk and why your involvement in the laws of your state regarding autonomy and who controls the data is so important. Having an independent at the table will make a big difference for the aftermarket. Keep an ear to the ground for the next episode or subscribe to the newsletter, see below, or subscribe to your favorite listening app. You can find a short list of listening apps for mobile devices (https://remarkableresults.biz/app) . The Panel: Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes  HERE (https://remarkableresults.biz/?s=%22greg+Buckley%22) .   Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes  (https://remarkableresults.biz/?s=%22chris+cloutier%22)   Karim Morsli owner of Winkler Automomotive in Gaithersburg, MD,  is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new direction the automotive industry is taking, and in particular, the critical role independent service centers will need to evolve into to ensure all present and future car owners will have the choice of where to have their vehicle serviced besides the dealership. Karim is an innovator who works on multiple levels within the industry (education and legislative) to ensure his service center and others like his are ready for the challenges ahead. Always one to practice an open door approach, he is always willing to teach and share his knowledge and is also an avid learner. Listen to Karim’s previous episodes  (https://remarkableresults.biz/?s=karim+morsli) .   Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years.  Bill collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system.Bill has been a big contributor to the podcast and he currently serves on several industry and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes  HERE. (https://remarkableresults.biz/?s=nalu)   Tracy Martin has been involved in the automotive aftermarket for over 40 years. He is the author of six, Motor Books Workshop Series book including: “How to Diagnose and Repair Automotive Electrical Systems,” “Motorcycle Electrical Systems Troubleshooting and Repair” and “How to Use Automotive Diagnostic Scanners.” In addition to books, Tracy has written hundreds...

Your Learning Curve Never Sounded So Good! Helping automotive aftermarket professionals improve; one lesson at a time. Learn from your industry peers in a round-table forum. Get new ideas,  perspectives, trends, insights, best-practices and expertise from aftermarket professionals. This is the only weekly forum for aftermarket professionals bringing fresh and innovative discussion to inspire and grow individuals and companies. The Panel: Karim Morsli owner of Winkler Automomotive in Gaithersburg, MD,  is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new direction the automotive industry is taking, and in particular, the critical role independent service centers will need to evolve into to ensure all present and future car owners will have the choice of where to have their vehicle serviced besides the dealership. Karim is an innovator who works on multiple levels within the industry (education and legislative) to ensure his service center and others like his are ready for the challenges ahead. Always one to practice an open door approach, he is always willing to teach and share his knowledge and is also an avid learner. Listen to Karim’s previous episodes (https://remarkableresults.biz/?s=karim+morsli) . Greg Buckley  is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes  HERE (https://remarkableresults.biz/?s=%22greg+Buckley%22) . Chris Cloutier Is co-owner of Golden Rule Auto Care in Dallas Texas. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes (https://remarkableresults.biz/?s=%22chris+cloutier%22) Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years.  Bill collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system.Bill has been a big contributor to the podcast and he currently serves on several industry and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes  HERE. (https://remarkableresults.biz/?s=nalu) Talking Points: Data is king. Free is not free. Think about every ‘free’ app or program you use. Your information and data, based on the User License Agreement you signed is being used by the app or vendor provider. Is the 3rd party you are sharing with selling your data? You must ask? It is ok to share your data, you just need to know who you are sharing it with, what they are doing with it and if it will ever be sold. If and when you share your customer database with vendors; what do you want them to do with it and how should you expect them to treat it thereafter? How carefully are we, in how we treat our customer’s valuable information? Are you willing to share your business intelligence? What will be the end results of sharing the data? How comfortable are you in sharing your data? How to look at data: Necessary for intelligence Needed for communication Must be respected by all that have access to it. The issues moving forward will be how we navigate through all of this. The shop will be under pressure to...

Your Learning Curve Never Sounded So Good! Helping automotive aftermarket professionals improve; one lesson at a time. Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best practices and expertise from aftermarket professionals. Watch like a DOCUMENTARY … Learn like a SEMINAR. The Academy Panel: Carrie-Lynn Rodenberg, is owner of Turnkey Marketing that exists to help shops effectively communicate to your community, customers, and potential customers the good work you do. Your repair shop can be known as the trusted, “go-to” shop in your area. Their work provides cutting edge marketing that actually works and increases car count. Hear Carrie-Lynn’s previous episodes HERE (https://remarkableresults.biz/?s=%22carrie-lynn%22) . Greg Buckley  is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE (https://remarkableresults.biz/?s=%22greg+Buckley%22) . Brian Walker is the founder and CEO of 5 Stones, a marketing agency in Hammond, Louisiana. Before entering his career in marketing, Brian was a 17 year veteran of the automotive industry and owned Peak Automotive, a Euro shop in Apex, NC. Peak Automotive was one of Motor Age Magazine’s “Top Ten Shops” two years back to back. Brian served as the Mechanical Division Director for the Automotive Service Association of North Carolina. Whereas he is no longer involved in the automotive industry, Brian still has a passion for the independent aftermarket and is an ambassador for blue-collar trades as a respected profession. Hear Brian’s previous episodes (https://remarkableresults.biz/?s=%22Brian+Walker%22) . Talking points: You are your brand, your brand is you. Facebook’s changes are meant to bring them (Facebook) back to their roots. Community. Facebook has done this in the past, but indications that these changes are going to stick more than they have before are strong. Only about 3% of your followers may see your posts. You may have to pony up money to get seen on Facebook. Posting styles from the past may not work today. Think 2018. People are spending less time on Facebook usage. Like 50,000,000 fewer hours, but that is only 5% of the overall time people spend on Facebook. Mind-numbing scrolling has decreased quality of life. Facebook says we will be happier with their new algorithm. Messenger could be a great tool on how you craft its usage. Be organic. Put yourself in front of your brand. Use video’s Odd or unusual content will carry you further. You may have to go with YouTube and Instagram and Twitter. Facebook LIVE is going to matter bigger than ever if you want to be seen. People who are influencers will stay in front on Facebook. If you have a growing tribe you’ll do OK. You need to generate natural engagement. Likes. Comments. Comments will be heavily gauged. Longer comments will get more play. Get your tribe to comment on your posts. Ask them open-ended questions for a real discussion. Your marketing is to bring people into your sales funnel. Get your prospect to spend some time on your own website. (you own your site vs. facebook) You must work to bring your prospect and tribe members into your world and the outlets that you own. (you web properties) Your website is your online hub and the face of your business. Be sure your website is fresh and current not only in content but looks. If it looks old maybe you don’t own the latest scan tools to repair today’s vehicles. Capture leads from the traffic that comes to your site.

Your Learning Curve Never Sounded So Good! Helping automotive aftermarket professionals improve; one lesson at a time. Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best practices and expertise from aftermarket professionals. Watch like a DOCUMENTARY … Learn like a SEMINAR. Check Out Part One: HERE (https://remarkableresults.biz/a028/) . Check Out Part Three: HERE (https://remarkableresults.biz/a085/) . The Academy Panel: Todd Westerlund, CEO of Kukui has been in the automotive industry for 28 years. Todd spent 15 years as an ASE Certified California Smog Technician and two years at a dealership. In 2013, Todd joined Kukui, a marketing software company with a mission to improve technology for the betterment of people and businesses worldwide. As the CEO of Kukui, Todd is consistently studying, attending business classes and consulting with shops all over the United States. Some of his duties include: keeping industry leaders informed about new technology, setting Kukui’s growth strategy including event planning, and planning industry sponsorships and partnerships.  Previous episodes (https://remarkableresults.biz/?s=todd+westerlund) . Mark Goldsmith found his passion for cars in 1971 when his first job was at an independent shop. He took all of the ASE required tests and earned his Master Technician Certification. In 1988 Mark opened Mark’s Independent Service in Chatsworth, CA. Mark’s Independent Service works exclusively on Volvo, Lexus and Toyota vehicles. Mark and his team have always focused on fair values that put the customer first. He’s worked hard to create the type of auto repair company that has built trust with his customers and like to be known as a dealership alternative!  He is an ASCCA member and he loves it when his customers say his shop is better than the dealer. Previous episodes (https://remarkableresults.biz/?s=%22Goldsmith%22) . Jeremy O’Neal  President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation. With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Jeremy also owns an independent auto repair shop. Previous episodes (https://remarkableresults.biz/?s=%22Jeremy+O%27Neal%22) . Tips: Easy appointment making with barcodes on our lube sticker. QR code that links to your website. Have the history of the shop displayed in some way. One shop I visited has a full Museum that builds pride in being a client. Bill Hill has an outdoors lock box with a 4-digit code to drop off loaner keys and pick up your vehicle. Text messaging capabilities to stay in constant contact with guests. Legalities in texting customer are something we all need to be aware of. Having permission is critical. Laws are changing in states. Some states are requiring a paper signature for opt-in for texting. Look at the oil change sticker on every car and if yours isn’t in there change it and put yours on the windshield. Then set the next oil change appointment. Ask for permission. Explain that you do oil changes. Get out their smartphone and schedule the next oil change appointment Free head light cleaning on big jobs. Create a cool shirt and put the year on it, they can bring the shirt in the next year and get a new one. Keep them coming back! Discounted car rentals. Free WIFI. Change your WIFI login to ask for a 5 Star Review. Ask every happy customer to share their experience with the world – 5-star reviews, Have a mascot, could be your Golden retriever, could be that amazing restored Chevy truck. Uphold your standards. Everything we do is being watched by customers and employees. We will be tested to make tough decisions and...

Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best-practices and expertise from aftermarket professionals. Watch like a DOCUMENTARY … Learn like a SEMINAR. Helping automotive aftermarket professionals improve; one lesson at a time. Academy Panel: Greg Buckley  is the Owner of Owner of the 50 + year young Buckley Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development group , and is involved as an advisory board member of Kukui, along with AutoVitals. You can hear Greg’s episodes HERE (https://remarkableresults.biz/?s=greg+buckley) . Jeremy O’Neal  President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation.With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Jeremy also owns an independent auto repair shop, Freedom Automotive in Hesperia, CA. You can hear Jeremy’s Episodes HERE (https://remarkableresults.biz/?s=Jeremy+O%27Neal) . Jason Malo has a great story to tell about how he became an entrepreneur. Jason, vice-president, and his brother Luke own Advanced Automotive Performance in Uxbridge, MA. Jason worked at his uncle’s dealership and had his eye on the GM position; it was out of reach. His brother Luke was working as a technician at a repair shop and Luke wanted to start his own business.Besides general repairs, Advanced Automotive Performance specializes in light-duty trucks diesel trucks, fleets and European vehicles.To get business savvy, Jason and Luke took a class called The Streetwise MBA. They needed to learn about business principles, so they could apply them to their business. Jason highly recommends the class. Tech’s that do not know anything about business and who want to start a business must get business training. This was an important step in their entrepreneurial journey. It is the classic E-Myth story. You can hear Jason’s episode HERE (https://remarkableresults.biz/e159/) . Talking Points: A slump in sales usually precludes a reduction in car count. The culture of the shop creates the clients. Need cars to get the clients. You must transcend your purpose throughout the entire organization. The shop owner, is the CEO of the business, is responsible for the marketing, for attracting customers to the shop. Is your shop attractive from curb to counter? Do you talk their language, not at them? Windows of opportunities Social, postcards, community Facebook is a primary driver for new client acquisition If the community needs it and can I supply it. Helps bring in client base. Have a deep conversation with the customer on their plans for their vehicle. The shop can help with a great maintenance program to get 250K miles out of your customer’s vehicle. Move from transaction to relationship Engagement How is your customer’s experience? Will it lead to the relationship? Does the customer qualify for a relationship? Does the customer see she is a priority? Not everyone who comes in the door will become a client. Everyone who answers the phone has a role in building that relationship Future technology will minimize the number of calls that come in the shop All the answers will be on the smartphone as the future unfolds. “I thought I only had to fix cars to be successful” Your job is not in the bays but working on the business setting the vision and goals and building a strong team. Among other CEO duties. Do not see the vehicle without seeing the customer. It must be personal. The person behind the car is the most...

Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best-practices and expertise from aftermarket professionals. Watch like a DOCUMENTARY … Learn like a SEMINAR. Helping automotive aftermarket professionals improve; one lesson at a time. Check Out Part Two: HERE (https://remarkableresults.biz/a047/) . Check Out Part Three: HERE (https://remarkableresults.biz/a085/) . Academy Panel: Todd Westerlund, CEO of Kukui has been in the automotive industry for 28 years. Todd spent 15 years as an ASE Certified California Smog Technician and two years at a dealership. In 2013, Todd joined Kukui, a marketing software company with a mission to improve technology for the betterment of people and businesses worldwide. As the CEO of Kukui, Todd is consistently studying, attending business classes and consulting with shops all over the United States. Some of his duties include: keeping industry leaders informed about new technology, setting Kukui’s growth strategy including event planning, and planning industry sponsorships and partnerships.  Previous episodes (https://remarkableresults.biz/?s=todd+westerlund) . Mark Goldsmith found his passion for cars in 1971 when his first job was at an independent shop. He took all of the ASE required tests and earned his Master Technician Certification. In 1988 Mark opened Mark’s Independent Service in Chatsworth, CA. Mark’s Independent Service works exclusively on Volvo, Lexus and Toyota vehicles. Mark and his team have always focused on fair values that put the customer first. He’s worked hard to create the type of auto repair company that has built trust with his customers and like to be known as a dealership alternative!  He is an ASCCA member and he loves it when his customers say his shop is better than the dealer. Previous episodes (https://remarkableresults.biz/?s=%22Goldsmith%22) . Jeremy O’Neal  President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation. Jeremy also owns Freedom Automotive in Hesperia, CA. With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Jeremy also owns an independent auto repair shop.  Previous episodes (https://remarkableresults.biz/?s=%22Jeremy+O%27Neal%22) . The 21 Tips: Make your impression last beyond the service – Provide branded water. Have a charging station in the waiting room, but use the ones with a mount-able unit and hard wired connectors, that way they don’t “walk off”. Bake fresh cookies every morning, over the years, clients will know to drop off the car early to get them while they are still hot! Free car washes, wiping off dash’, and cleaning windows. S+R=$  |  Social + Reputation = $ales. Have a toy chest like the dentist office, Kids can pick one toy. Give the parent a few seconds during drop off and creates a situation where the kids will remember and want to come back. Follow up phone calls to ensure our work was done properly the first time and guests are still satisfied. Poll your clients every year on what magazines “they” want to read in the waiting room. Build travel kits to give out to top clients. This can include an emergency light, blanket, long lasting generic snack bar, bottle of water, pen and paper, extra t-shirt, wet-wipes. Ladies toiletries in the public restroom. Clean restrooms Like at the Ritz. Use the digital display board to show bios of the employees and results and games of all local sports teams, a variety of music, things that the clients reading the scrolling bios will bond with. Have free WiFi but make sure to change the name to something creative. Become a Certified child car seat installer.  Drive Safe Drive...

> Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best-practices and expertise from aftermarket professionals. Watch like a DOCUMENTARY … Learn like a SEMINAR. Helping automotive aftermarket professionals improve; one lesson at a time. Academy Panel: Carrie-Lynn Rodenberg, is owner of Turnkey Marketing that exists to help shops effectively communicate to your community, customers, and potential customers the good work you do. Your repair shop can be known as the trusted, “go-to” shop in your area. Their work provides cutting edge marketing that actually works and increases car count. You can hear Carrie-Lynn in episode 214 Greg Buckley is the CEO of the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development group, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE (https://remarkableresults.biz/?s=%22greg+Buckley%22) . (We covered Social Media in 54 & 155) Ron Haugen owns Westside Auto Pros in Des Moines, Iowa. Ron is an ASE Master Technician, has his AAM certification and is an AMI Certified instructor. Ron is Co-Chair of Vision, Hi-Tech Training and Expo,  President of the Des Moines ASA chapter. You can hear Ron is episode 107, 204 and on Academy 003, 004, 014. Talking Points: Facebook is becoming more search. You need to be active in social media and have a strategy. Look at Facebook like King/Queen at Homecoming (Ron Haugen) Facebook is just like that. The most popular in the school is what creams to the top. You do not want canned content. “Back in the day the full service gas islands were the social media of the day.” Greg Buckley Greg Buckley practices the five “E’s”: Educate, Engage, Entertain, Entice and Elevate. You want engagement. You need a personality so people can relate to you. We are not a machine. Best time for a business to be in front of your client base: every day. You need to be involved even if you use a company to support your social media efforts. It must be personalized and only you can provide the story and picture. Someone in the shop who can take one picture a day to send a picture to the person who may be managing your social efforts. Involve your team to find photos and stories for content. It needs to become culture in your business to find the photo and story so your social world can be engaged. Use Social Media to bond with your customer. You can post 5 engagements for the week in less than an hour on a Monday morning. Facebook is the most intelligent marketing platforms; ever. Don’t be afraid to buy a Facebook ‘Like’ (Ron Haugen) Run a ‘Facebook Like Campaign’. Pay a community group X amount of dollars per like in short amount of time. Facebook Ads are a replacement for direct mail. It is a very powerful tool because you can get into finite detail in selecting who sees your ad. Facebook knows a lot about your customer. You want to be known before a prospect comes in the door. Use your Social Media strategy to accomplish that . Facebook Ads is an untapped resource. What about Twitter, Instagram and Google Plus? Website may become obsolete in the future as Google and Facebook ramp up their strategy to keep the user on their site. Google Plus is coming back #1 goal is to build out with social and grow it. (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) This episode is brought to you by Jasper Engines & Transmissions. When a car’s engine or transmission fails, it’s not the end of the road. A remanufactured drivetrain product from Jasper

> Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best-practices and expertise from aftermarket professionals. Watch like a DOCUMENTARY … Learn like a SEMINAR. Helping automotive aftermarket professionals improve; one lesson at a time. Academy Panel (Alphabetical Order): Ryan Clo Ryan Clo owner of Dubwerx in Cincinnati, OH is an eighteen-year veteran in the Automotive Service industry. He currently owns two specialized Automotive Service businesses located in Cincinnati, OH. Ryan grew his enterprise from a single customer into a multiple highly profitable business with 12 employees, 99% customer satisfaction, and he has automated his business so that his presence is not required. Ryan currently consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site evaluations, off-site coaching, business plan development, and one-on-one coaching with owners and staff. He is known at The Institute as the “Systems and Processes guy.” Ryan teaches several business management classes for the automotive industry. For full disclosure Ryan is a client of our guest Todd Westerlund from Kukui. Doug Grills Doug Grills from AutoStream Car Care Center is a chain of FIVE family-owned, automotive service facilities that deliver honest and professional automotive repair and maintenance services to customers in the Greater Baltimore/Washington/Washington, DC area. Doug along with his partner Rick Levitan have been around the service station business for over 25 years and have built their reputation by offering best-in-class service to their customers. All AutoStrem Car Care technicians are ASE Certified and the shops are AAA approved. For full disclosure Doug is a client of Danny Sanchez from Autoshop Solutions. Danny Sanchez Danny Sanchez owner and founder, of Autoshop Solutions.  Danny Sanchez, grew up spending countless hours working around his dad’s auto repair shop in California, eventually taking over and running the business himself. Autoshop Solutions started in 1998, when Danny founded Auto Web Solutions. The Internet was starting to take off, and Danny took great interest in the powerful marketing benefits it could provide. As a successful shop owner himself, Danny used Auto Web Solutions to consult with other repair shops on their business and web presence. In 2005, when Google launched AdWords and changed its search engine to favor local businesses, Danny saw a huge opportunity for the automotive industry to draw more clients from the Internet. With just a handful of clients and a few websites, Danny built the foundation of his company – quality, affordable, automotive websites and Internet marketing solutions, designed exclusively for the auto industry. Todd Westerlund Todd Westerlund, CEO of Kukui has been in the automotive industry for 28 years. Todd spent 15 years as an ASE Certified Smog Technician California and also spent two years at a dealership. In 2013, Todd joined Kukui, a marketing software company with a mission to improve technology for the betterment of people and businesses worldwide. As the CEO of Kukui, Todd is consistently studying, attending business classes and consulting with shops all over the United States. Some of his duties include: keeping industry leaders informed about new technology, setting Kukui’s growth strategy including event planning, and planning industry sponsorships and partnerships. Talking Points: SEO Mobile Friendly – Mobile First Is your site working to convert customers? Google is really your partner. Generating 5 star reviews is very important to get good rankings in Google. You must create an exceptional experience first. Asking for review gets easier. Review marketing. Google Analytics Long Tail Keywords vs Short Tail Keyword

It's your boy... Guzma! After returning the mask to Kukui, we meet the leader of Team Skull. After that adventure, we head off to our sixth Trial and it's a spooky one!

Ian and I go way back to high school, and it was great having him on the show today. He's a lifelong entrepreneur, a creative thinker, risk taker and relationship builder, and I'm thankful he joined us for this episode. Ian's always had a natural leader's charisma; something unique and influential that led people to follow him. He really learned to harness his gifts through his work with ‘The Master's Program' with Bob Shank. Bob's was the most authoritative voice outside of his influential father's, and the 3-year program really grounded Ian. He believes that the key to his success is that he's so committed to mentorship. “If you don't follow the advice of your mentor, they are not your mentor.” With mentorship, you find somebody that's a peer or higher than you, and you position them in such a way so that they can start speaking into your life about something or some things. Then you make a deliberate decision to not knit pick their life or how they apply what they're telling you. A mentor's role is not to show you how to live, their role is to declare what they know to be true. Confidence is something that Ian has always had. He admits, though, that he isn't 100% confident, but he seems to be more confident than most. And there's a big relationship between confidence and being risk-averse: the less risk-averse you are, the more you're willing to take chances, so the more confidence you appear to have. One of Ian's favorite mantras and confidence boosters is, “The wind is at my back, all I do is win.” One thing that Ian learned early in life is that high capacity people like him need to be challenged in order to avoid some of the perils that life can throw at you. If you're not challenged, you can tend to look for immediate pleasure or a numbing of feelings in the form of drugs. For these reasons, he has lovingly pushed his children to excel in what they love to do and to help them avoid the things that derailed him early in life. As one of the co-creators who launched the software company https://www.kukui.com/ (Kukui), Ian learned some value lessons about business and relationships. He wrote about these seven lessons in a LinkedIn article called ‘7 Principles I Learned Launching Inc. 76th Fastest Growing Company.' He broke down the seven principles for us: Don't let your job define you Be defined by other more important values like your faith, your family or your character. Don't let the 14 hour days and the total commitment to the company be all you're about. Find a trustworthy partner You need someone you can trust that will look after your needs as well as have the skills to take care of the company. Just sell Sales solve everything. You don't need a loan or startup money. Get out there and find the people who are willing to buy from you. Be your customer's partner, not a vendor You have to be willing to sacrifice to put your client first. This goes both ways and they need to be willing to tolerate and be gracious with your mistakes. Be generous to employees with equity and bonuses Share with your team so they feel as they're part owners, that they're building their Recruit the right people at the right time This is the toughest thing, as many of those initial employees aren't right for the company beyond that initial growth phase. If they're no longer a fit, you have to part ways, but do so graciously. Live your brand Be faithful to your message and be a signboard for it. Ian shared quite a lot of powerful and inspiring words today, and I'm very grateful for this awesome interview.   SOME QUESTIONS I ASK: What are some historical entrepreneurial influences of Ian's? What are some things he learned on his wayward path early in life? What are Ian's views on mentorship? What are some questions entrepreneurs should be asking themselves daily? IN THIS EPISODE, YOU WILL LEARN: How ‘The Master's Program' with Bob Shank really impacted him...