Ratchet+Wrench Radio

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The official podcast of Ratchet+Wrench, providing strategies and inspiration for auto care success.

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    • May 28, 2025 LATEST EPISODE
    • weekly NEW EPISODES
    • 23m AVG DURATION
    • 411 EPISODES


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    Latest episodes from Ratchet+Wrench Radio

    Turning Around a Failing Shop and Executing a Plan for Growth

    Play Episode Listen Later May 28, 2025 42:34


    How to Increase Customer Loyalty

    Play Episode Listen Later May 21, 2025 46:10


    It's Not What You Say, It's How You Say It w/Kathleen Callahan

    Play Episode Listen Later May 14, 2025 51:18


    Don't Treat Your Vendors That Way

    Play Episode Listen Later May 7, 2025 45:20


    Forecast and State of the Industry w/Mike Bennett

    Play Episode Listen Later Apr 30, 2025 49:20


    Two Sisters: An EV Shop and an ICE Shop

    Play Episode Listen Later Apr 23, 2025 58:32


    Selling, Upselling, and Overselling

    Play Episode Listen Later Apr 16, 2025 43:02


    Podcast: Editor Ecclesia #2 w/Chris Jones & Ivan Rioja-Scott: What Makes a Shop Owner?

    Play Episode Listen Later Apr 9, 2025 33:43


    Make Social Media a Tool for Growth and Transparency w/Jacki Lutz

    Play Episode Listen Later Apr 2, 2025 42:56


    Addressing the Technician Shortage and the NAPA Team Tool Rebate

    Play Episode Listen Later Mar 26, 2025 33:24


    The Journey to Find the Right Coach w/Tonnika Haynes

    Play Episode Listen Later Mar 19, 2025 49:12


    Peace of Mind or Damage Control? The Case for Proactive Security in Auto Repair

    Play Episode Listen Later Mar 13, 2025 18:10


    In this episode of Rachet+Wrench Radio, sponsored by AMAROK, Editor-in-Chief Ivan Rioja-Scott sits down with AMAROK Enterprise Development Manager Jackson Skey to talk about how improving your repair shop's security can be a turnkey solution that can give your customers peace of mind that their vehicle is being cared for. The right security solution can even save time and reduce vehicle damage because it may reduce or eliminate the need to move vehicles inside the facility each night.   Join us as we uncover how easily a system can be installed to get your shop on the road to higher security and productivity. To learn more about AMAROK, click here!  

    Thinking About Selling your Shop? Here's is how w/Jesse Jackson of Mango Automotive

    Play Episode Listen Later Mar 12, 2025 34:35


    In this episode, Jesse Jackson, owner of Mango Automotive, talks about things you can do to help the sale of your shop. She discusses factors that can get your shop a higher valuation and her road to expanding from scratch to 7 shops.

    How to Build an Automotive Repair Shop Brand

    Play Episode Listen Later Mar 5, 2025 41:38


    Understanding Every Minute of Your Effective Labor Rate

    Play Episode Listen Later Feb 26, 2025 54:12


    Tara Topel on Building a Brand, Choosing the Right Coach, Recruiting Techs, and More

    Play Episode Listen Later Feb 19, 2025 28:02


    Editor Ecclesia w/Chris Jones & Ivan Rioja-Scott: AI, Tariffs, RWMC, & More

    Play Episode Listen Later Feb 12, 2025 40:14


    Why Are We Trying to Get Approvals for Everything on The DVI?

    Play Episode Listen Later Feb 5, 2025 44:47


    The Single Shop Model vs. The Franchise Model

    Play Episode Listen Later Jan 29, 2025 56:43


    In this episode we chat with Dutch Silverstein, a 26-year veteran of the auto repair industry. Dutch shares with us his thoughts about running a successful shop, why the franchise business model can decrease quality, and how to succeed in the auto repair business. 

    Effective Strategies for Attracting Top Technicians

    Play Episode Listen Later Jan 22, 2025 27:34


    Carm Capriotto: Instilling a Culture of Pride in the Industry

    Play Episode Listen Later Jan 15, 2025 36:20


    In this episode, Carm Capriotto, founder of Remarkable Results Radio, talks about his declaration, “The Rise of the Mechanical and Technical Specialist.” He discussed why the automotive aftermarket could benefit from a new vernacular that standardizes roles within the shop and instills pride in the workforce.

    How to Implement and Grow your Business Through Shop Culture

    Play Episode Listen Later Jan 8, 2025 33:58


    In this episode Andrew Marcotte, VP of American Pride Automotive, shares how he has transformed and implemented a culture of growth, service, and excellence throughout American Pride's five stores. We discuss key takeaways about attracting the right talent, retaining employee satisfaction, and how to grow the business through organic methods.

    AAPEX Live Series: Fernando Miranda on Choosing the Right Coach, Expanding Your Business and More

    Play Episode Listen Later Dec 18, 2024 36:42


    In this episode Fernando Miranda, VP of Transformers Insitute, shares the highlights of his 20-plus year career in the industry. We talk about how he works with the shops that he coaches, and the keys to reaching the next level of growth and efficiency.  

    What Does the Tekmetric and Shopgenie Merger Mean to your Business

    Play Episode Listen Later Dec 11, 2024 32:08


    In this episode, Sunil Patel, CEO and founder of Tekmetric, explains what the merger between the two SMS platforms can do for shops of all sizes. 

    Tax Strategy and Company Structure: Best Practices

    Play Episode Listen Later Dec 3, 2024 34:14


    In this episode, Dylan Williamson, COO of Redline Business Advisors, talks about how you should structure your business, what do with year-end taxes, and what a financial advisor can bring to you in different steps of your business growth.

    Stellantis SVP for Global Circular Economy, Alison Jones, on Sustainability and Bottom Line

    Play Episode Listen Later Nov 27, 2024 20:58


    In this episode, Alison Jones, SVP of Global Circular Economy for Stellantis, talks about Sustainera, the division for remanufactured parts supply, and how this can help your bottom line while becoming more sustainable. 

    AAPEX Live Series: Kathleen Callahan on KPIs, Coaching, Money Matters, and Growth

    Play Episode Listen Later Nov 20, 2024 37:16


    In this episode, recorded LIVE at AAPEX 2024 in Las Vegas, we sit down with R+W columnist, industry leader, former Women in AutoCare Woman of the Year recipient, and owner of Xpertech Auto Repair in Englewood, FL, Kathleen Callahan.  We discuss being new in the business, talking on a coach, understanding KPIs, financial metrics and a lot more. 

    Leveraging asTech Mechanical to Regain Control of Your Schedule

    Play Episode Listen Later Nov 13, 2024 19:30


    In this episode, Ivan Rioja-Scott, Editor-in-Chief for Ratchet+Wrench, sits down with Ben Johnson, vice president, general automotive repair markets, for Repairify, about the evolving landscape of vehicle diagnostics and repairs. The discussion centers around the increasing complexity of modern vehicles and the unique challenges that automotive repair shops face today. As vehicles become more technologically advanced, the need for accurate diagnostics has never been greater. Join us as we uncover the importance of embracing new technologies and the vital role that asTech plays in equipping repair shops for the challenges ahead.

    The Keys to Expanding into the Multi-store Model

    Play Episode Listen Later Nov 13, 2024 26:16


    In this episode, David Askwith, Managing Director of Autostream Car Care, talks about shop's rapid and successful expansion.  He also talks about implementing systems, the right way to communicate, and choosing the right approach to re-branding. 

    From $7 Million to $14 Million: Personal Growth to Business Success

    Play Episode Listen Later Nov 6, 2024 34:32


    Brian Moak has taken Heart Certified Autocare, a three-store Chicagoland brand, from $7 million to 14$ million by making change within himself. Learn about his path for financial, personal and all-around growth. 

    How a Detailed Business Plan Can Improve Your Chances of Early Success

    Play Episode Listen Later Oct 31, 2024 54:03


    In this episode, Matt Wagg of Accelerated Diagnostic & Automotive in Bennington, Nebraska, talks about his automotive journey from the son of a shop owner to opening a shop during COVID and hitting the million-dollar mark three years after putting the keys into the door. He discusses business plans, the importance of investing in self-education, why you need coaching, and the need for shop owners to have a clear direction.  Matt taught at the Ratchet+Wrench Management Conference in September and is an educator and shop coach who is passionate about learning and developing others.

    Why Customers Defer Jobs (and How to Fix It)

    Play Episode Listen Later Oct 23, 2024 30:26


    In this episode, Uwe Kleinshcmidt and Frank Scandura of AutoTech IQ talk about how they help auto repair shops increase profitability by transforming the way shops use digital vehicle inspections to enhance communication and transparency which leads to fewer deferred jobs.

    The Mental Health Toll of Shop Ownership

    Play Episode Listen Later Oct 16, 2024 27:48


    In this episode, Margaret Light, MA, LMFT, MN LMFT of Equilibrium Therapy Services P.L.L.C. discusses the unique stressors shop owners face and how they can impact mental health. She talks about the stress and burnout continuum and how unmanaged stress and burnout can develop into formal mental health concerns for shop owners. She concludes by sharing tips to help shop owners understand the impact of stress on themselves and their work and when to seek professional help to overcome chronic stress.

    Get Your Marketing into High Gear

    Play Episode Listen Later Oct 9, 2024 29:33


    In this episode, Ryan Burton of Leads Near Me talks about the contents of his new book “High Gear: Marketing Strategies for Auto Repair Shops”, what you can learn about shop marketing, and his conference of the same name High Gear Auto Repair Marketing Conference, which will take place from November 14-16, 2024, in Atlanta.

    Keeping People Interested: How Small Gestures Lead to Big Results

    Play Episode Listen Later Oct 3, 2024 31:14


    In this episode, Bill Snow, vice president, franchise development & operations Rad Air Complete Car Care, talks about how he shows his team his appreciation, why they celebrate every win, and the importance of sweating the small details when it comes to encouraging your team members.

    Keeping Customers Loyal Through Appreciation Marketing

    Play Episode Listen Later Sep 25, 2024 22:59


    In this episode, Lauralee Schmidt of Schmidt Auto Care in Springboro, Ohio, discusses her approach to customer appreciation marketing. She also talks about ideas that have worked, ones that haven't, lessons learned, and why shops need a marketing budget. 

    How Niche Shops Can Expand Services

    Play Episode Listen Later Sep 18, 2024 25:18


    In this episode, Nichole Bennecoff of Empower Automotive, formerly The Subie Guys, talks about running a niche Subaru shop and why she's now widening her scope of service, and how she's using driver profiles and data to do it. 

    How Leaders Become Limitless

    Play Episode Listen Later Sep 11, 2024 42:42


    In this episode, Brandon Jones and Josh Parnell of Limitless Leadership talk about what it takes for a shop owner to holistically become the leader their team needs from people to process.

    Talking Shop: Alex Noll of ABR Houston

    Play Episode Listen Later Sep 4, 2024 34:19


    In this episode, we visit with Alex Noll, owner of ABR Houston European Specialty Repair in Houston, Texas. If you recall, Alex was featured in the February 2024 issue as the featured shop in Shop View. Today, Alex talks about his background in automotive, going to tech school, getting picked up by BMW, going after shop ownership, and what the future holds for him.

    Podcast: Can Online Scheduling Increase Car Count?

    Play Episode Listen Later Aug 28, 2024 31:07


    In this episode, Steven Fafel of AutoOps shares industry data about the effectiveness of online scheduling and how it adds customers to the shop. He also talks about the latest feature that helps shops close more appointments after hours.

    Podcast: Can AI-Based Service Advisors Change the Game?

    Play Episode Listen Later Aug 21, 2024 23:05


    Kieran O'Brien of Shopgenie demos the company's new virtual advisor, Jasmine, and explains how this tech can help shops book more after-hours appointments and how AI is changing front-of-house operations. 

    Ready to Sell Your Shop? Here's How

    Play Episode Listen Later Aug 14, 2024 20:59


    In this episode, Matthew Schwab of Cluth Automotive in Houston, Texas, talks about what shop owners who are ready to turn over the reigns need to do to get a buyer for their shop. 

    Podcast: Profitable Partnerships: The Power of a Business Development Office

    Play Episode Listen Later Aug 7, 2024 24:45


    In this episode, Ceasar Cordon,  who heads the Outside Business Development Team for Fifth Gear Automotive, talks about why collaborating with dealerships and competing shops has boosted their new business revenue by nearly 50% ... and how it can do the same for your shop.

    How Standardizing Processes Leads to Success

    Play Episode Listen Later Jul 31, 2024 31:59


    In this episode, AJ Nealey, owner of Nealey Tire & Auto, which has five locations in Maryland, talks about using the EOS method to standardize his shop and how it has led to massive growth and success across the board.

    How to Handle Customer Complaints In-Person and Online

    Play Episode Listen Later Jul 24, 2024 18:19


    In this episode, Brittany Schindler of Rod's Japanese Auto Care in Bellingham, Washington, who was also the 2021 AAPEX Service Advisor of the Year, explains how service advisors can handle customer complaints with grace.

    Is Predictive Maintenance Better Than Recommended Maintenance?

    Play Episode Listen Later Jul 17, 2024 22:07


    Can predictive maintenance help your auto repair shop schedule more accurate repair appointments for customers? In this episode, Tim Hardin, senior vice president/GM global data services, Epicor, discusses the data that drives predictive maintenance and how it stacks up against the traditional 30/60/90K maintenance model in more accurate scheduled repairs to customers.

    Successfully Managing Conflict in Auto Repair Shops

    Play Episode Listen Later Jul 10, 2024 34:05


    In this episode, Chris Cloutier of Golden Rule Auto Care in Dallas, Texas, discusses how to manage employee conflict in auto repair shops. He identifies what conflict in the workplace looks is, when employees should escalate grievances up to the auto repair shop owner, and how leaders resolve conflict within the team.    Sponsored by Chemors

    The Impact of Servant Leadership

    Play Episode Listen Later Jul 3, 2024 35:41


    In this episode, Karim Morsli of Winkler Automotive, talks about going from engineering and IT to auto shop ownership. He discusses how the servant leadership style he learned translated in the shop, and why having a selfless approach as a shop owner can change the shop, and more importantly, lift the industry. 

    How an App Can Turn Average Customers Into Loyal Members

    Play Episode Listen Later Jun 26, 2024 32:39


    In this episode, Jeremy Glassco of App Fueled and JJ Mont of JJs Auto Service talk about how using an app has created higher loyalty and retention for JJs shop and why it's smart to market to the phone.

    Discussing Shop Processes with Dr. Dana Nkana

    Play Episode Listen Later Jun 19, 2024 21:51


    In this episode, Dr Dana Nkana of Automotive Doctor Consulting and Coaching Services talks about a few key processes that can improve shops.

    Getting Started with AI in the Shop

    Play Episode Listen Later Jun 12, 2024 30:18


    In this episode, Dan Vance of Shop Dog Marketing talks about how auto repair shops can use AI to improve processes, workflow, customer engagement, and communication. He also dives into some interesting use cases for improving customer service and leveling up your marketing.

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