M&M Insurance Podcast - Australian Insurance industry topics & issues affecting Brokers

Hi all, we were lucky enough to have the estimable gents from SafetyCulture Care (formerly Mitti) come in and have a chat with us.In this episode, Millsy and I deep dive into what is happening in one of the most unique underwriting businesses in the industry, which says a lot given we're in the Age of Underwriters right now!Dan and Damo give their honest take on how SafetyCulture Care have grown so large in such a little time, whilst maintaining a business model that treats brokers with an incredible level of service and respect.Dan is especially passionate about his baby, and shares his journey as the founder of a game changing business model.We shared a laugh or two and Millsy was nice enough to invite us into their “home” where the SafetyCulture team work. A bespoke building that needs to be seen to be believed. Dan and Damo have a great story here and given how busy they are, we were lucky to have them in the office.Click here for the podcast. We hope you enjoy this one.

Hi all, we are very excited for our first (and definitely not last) podcast with the brainstrust from Attvest, Nick Cunningham and Darren Normand.In this episode, Millsy and I deep dive into a new project where Attvest are now providing virtually instant approval on loan contracts, up to a sizeable amount, with further enhancements coming down the line. Nick and Darren see this as a significant help to our already busy brokers. We also talk about how Attvest can often adapt and customise the funding arrangement to different broker or client requests. We go down the rabbit hole of Attvest's investment into both Tech AND Old school relationship management, which we think will be very well received across the network.Click here for the podcast. We hope you enjoy this one.

Hi all, welcome to what will hopefully be a different type of year for our industry.  2024 took its' toll and Millsy & I have a general plan to Make Insurance Fun Again. To kick it off, we are excited to announce we have brought Steadfast Life to the Ausure network.  In this episode, Daniel Orrell, Chief Distribution Officer from Steadfast Life, introduces himself and what his company is doing for SME clients around Australia.   We deep dive into the similarities and differences between our industries, and how our clients can benefit from having a life insurance specialist to provide advice on the products and risk management that we can't.  It seems clear that with the changes in legislation for Income Protection, our clients are now in a position where both Personal Accident and Income Protection are relevant for them to look at.  We also talk about the multiple products Steadfast Life can offer, including a really good discussion about Employee Benefits and Group policies.  We spoke about changes that the Financial Planning industry has gone through over the last few years and how Steadfast Life has excelled in this time by providing a relevant service to busy SME clients while making the referral process simple and easy.

Hi all, for our final episode of the year, we thought we'd finish on a high and give you a proper star of the industry.  Unfortunately, they weren't available…so we went even bigger!   In this episode, Millsy and I deep dive the year that was (still is…) 2024, with one of the sharpest minds in our industry.  Scott gives us his insights into how the year looked for him and what he saw happening for our reps and the industry.  We get some crystal ball action from Scott, with what he thinks is in store for 2025, and we also ruminate on what positive things we can do to close this year out and be ready to open up a new one. Thank you everyone for your support this year, Millsy and I have really enjoyed this little project.  Stay tuned for something bigger and better next year.

Hi all, in this episode we have the person with the best laugh in the industry…the estimable Jono Edwards from Point Insurance. In this episode, we get straight into everything Accident & Health.  Jono discusses Points unique approach to Agreed Values, and their benefits to the client and the brokers.  We also talk about how the change in financial planning legislation has led to a great opening for clients and brokers to have an insurance product provided that is relevant for them.  We also deep dive into the benefits of providing more advice to clients via Accident & Health, especially for the micro SME and SME market. If Jono's passion about helping clients and brokers doesn't catch you, then his infectious laughter certainly will! We hope you enjoy this one.

Hi all, in this episode we have Bec and Bryce from Elantis, who took time during our Networking Day to have a chat with us. We learn about Elantis and some of the projects they're working on to help brokers provide solutions for their clients. We also deep dive into some surprising stats around the economy, as hear about what Elantis are seeing in the industry for how portfolios are funded and the potential for growth. It seems funding is one of the last pieces in the puzzle for the client, and Elantis have some solutions to help the network with this. We hope you enjoy this one.

Hi all, in this episode we have Daniel and Bernie from Arteva Funding, who took time out of their travels to stop in for a chat.   We learn some history of Arteva, with the merger from 3 ½ years ago through to how they've achieved their incredible growth.  The numbers are staggering!  We do a deep dive into what Daniel & Bernie see in the market, terms of the funding percentages and how increases can help improve broking businesses across several areas.   Arteva's DNA is to make funding easy, which definitely comes across in the way they do business with Ausure.   We hope you enjoy this one.     

Hi all, in this episode we have the nicest hard person in claims…Mr Darren Free, who shares his insights into what he and his claims team are seeing in the market.  When we say “hard”, it's because every day we hear how he and his team work hard to push for the best result for the client.   We also deep dive into a few “sexy” claims examples and get Darrens hot take on them, from how our brokers got an amazing result for the client, to some housekeeping areas we can all work on.   Darren has been running the Ausure Claims Department for what seems like 8 decades now, yet somehow he remains enthused with providing a service that delivers for our network.  You can hear it in his voice in this episode!   We hope you enjoy this one.     

Millsy & Mick Podcast #35 – Ellie Laidlaw & Michelle Wild   Hi all, in this episode we have the lot…and more!  Somehow we convinced our CFO Ellie Laidlaw and Finance Manager Michelle Wild, to put down their spreadsheets in mid June to come chat with us.    We covered a fair bit on this episode, with a deep dive into Audits and how they positively affect broker operations, along with getting an insight into the time spent – and value achieved – out of the budgets.  We talk about the great Ausure-only benchmarking data we have available at our brokers fingertips, and get a look behind the curtains to see a day in the life of the Accounts team. 

Millsy & Mick Podcast #34 -  South Africa, Training Subsidy & the Ausure Camp Trip   Hi all, we're recently back from South Africa and needed a few days to recover from a local cough…and some jet lag…and some Pinotage…   In this episode we are pumped to talk about our overseas conference and the fun we had from safaris to wine tours.  We deep dive into the Training & Promotion Programme with our partners SafetyCulture Care, Dual, UAA/Mecon and introducing Point Insurance. We also announce an exciting new extension to the training subsidy. Look out Tier 2's!   We finish with some campfire confessions for the upcoming annual Ausure Camp trip. If you've been living under a rock and are not sure what it's about, have a listen then touch base with Millsy and I. This year will be even bigger!   We hope you enjoy this one.     

G'day all, First episode for 2024 – ‘Year of the Dragon'. For the special first podcast for the year we have been lucky enough to snare some curiosity and time from our new Marketing team member, Dana James.   We take a journey to get some great insight, into what our amazing Marketing team can do for our AR's, what AR's can do to enhance their brand and stand out in this competitive Broking world.      This amazing team is doing great things so please listen in and enjoy.   Millsy & Mick

Hi all, in this episode we have an industry legend and the G.O.A.T of storytime….Mr Trent Brown.    We deep dive with Trent about Allstate's first play into SME Business Package insurance, along with how Allstate's Claims and Underwriting service are differentiating themselves in the market.  We get a good Farm update and a sneak introduction to their new Livestock product.   Full disclosure…Millsy couldn't make this one as he was busy holding the fort for most of Ausure, as he always does.  But he was there in spirit and will be back with his unique insights on our next podcast.   We hope you enjoy this one.     

G'day all, And… we are back…. Put the kettle on, get some loose leaf Dandelion tea and sit back into this episode with CEO Glenn Ross from Mecon Insurance. One of the nicest and most wise people in our industry and always willing to help Brokers navigate the complexities of Construction Insurance.    We are taking an in-depth free dive with Glenn about his story and the birth of the mighty Mecon Insurance.  We also seek wise tips from Glenn on the things for brokers to look out for with Construction Insurance products.   We hope you enjoy this one.     

Millsy & Mick Podcast #30 - SafetyCulture Care with Dan Cummins Hi all, in this episode we have an industry stalwart who used his experience and entrepreneurship to create something new in the business insurance space.    We deep dive with Dan about his story, how he started Mitti Underwriting and how it turned into SafetyCulture Care, a business that is growing exponentially with a new approach to underwriting.  We also get a reality check on our own success, when we hear how many downloads the SafetyCulture app receives! We hope you enjoy this one.     

Hi all, well we shook the cobwebs off the mic like a bartender shakes a margarita!      In this episode, we deep dive into an array of topics…which is another way of saying our agenda was all over the place.  Millsy gives us his update on Flood Cover and some of the issues we're facing with Denial of Access.  We segue beautifully into Bots and how they're ready now to help with domestic quoting.  We recap some of the issues we're seeing with file notes and how swapping work on a client file with a colleague can help a lot.  Lastly, we get our camping nerd on…again.  If you haven't seen it yet, the Camping registrations have gone out to the group.  This year will be even bigger….and better for the soul! Check it out and hopefully you can make some time in November for a proper catch up.   We hope you enjoy this one.        Thank you.

Hi all, due to popular request here is part 2 of our chat with Cindy Meadows, Steadfast's Erato Claims Manager Part 2 is a deep dive again into the world of PI claims and AFCA complaints, including hints and tips from the legend of managing PI claims herself. The tips are that good they remind us of the genius of the rockstar Michael Stipe “…consider this, the hint of the century…”. You'll have this song stuck in your head now! Believe me, this is good stuff for brokers. We hope you enjoy this one. Speakers: Mick O'Bree - General Manger of Operations, Ausure; John Mills - Broking Manager, Cindy Meadows, Erato Claims Manager at Steadfast About Ausure - Ausure is one of Australia's largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

For our first podcast this year we were lucky enough to interview Steadfast's Erato Claims Manager, Cindy Meadows. We had so much to cover off that we needed 2 episodes! For part 1, we deep dive into what Cindy is seeing in the market, in terms of AFCA escalations and PI claims. This insight is absolute gold. If you have ever been through an AFCA or PI process, you'll know what we mean. Cindy also gives us her thoughts on what areas brokers can work on, and what we are doing really well. If you think AFCA and PI claims can be doom and gloom, think again. While our industry can always get better, this podcast really opened up how well we look after our clients. We hope you enjoy this one. Speakers: Mick O'Bree - General Manger of Operations, Ausure; John Mills - Broking Manager, Cindy Meadows, Erato Claims Manager at Steadfast About Ausure - Ausure is one of Australia's largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

Hi all, in this podcast Millsy and I have Ausure's resident professional risks expert, Jason Mann from Ausure Professional Risks. We deep dive into Jason's experience and what he offers the Ausure network with placement queries and assistance. We also confirm that magic number of years in the industry where we stop counting our experience! Jason opens up his thoughts of broker training for PI, some great placement solutions an also some specific industry insight. We get a BBQ style explanation of Management Liability vs D&O. Look out for my suit reference, I was pretty happy with that one. Jason is available to assist any Ausure rep with professional risks, and Millsy regularly directs reps looking for help to Jason. If you'd like some help, we have included Jason's details below for you; Jason Mann Managing Director E jason.mann@ausure.com.au l M 0412 969 030 www.ausureprofessionalrisks.com Speakers: Mick O'Bree - General Manger of Operations, Ausure; John Mills - Broking Manager, Jason Mann, Ausure Professional Risks About Ausure - Ausure is one of Australia's largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

In this podcast Millsy and I recap on our recent Networking Days, from the content to some memorable nights out! We deep dive on some possible strategy work and think about what the end of the year is going to look like for the network, including an update about Fortem. And speaking of end of year, we talk more about the ever growing Ausure Camping Trip, which is more glamping than camping this year, what with all the support we've received from our insurers, underwriters & funders. Speakers: Mick O'Bree - General Manger of Operations, Ausure; John Mills - Broking Manager, About Ausure - Ausure is one of Australia's largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

Hi all, in this podcast we give you a sneak peak into the upcoming Networking Days. We talk a bit about each agenda item and how it's relevant for you. We also deep dive into some reflection time. And while we're not wellness gurus (not sure what that is anyway), we do talk about how it's okay to feel under the pump…and you're definitely not alone. We do our best to combat the fatigue of workloads, staff retention, hardest insurance market etc with some ideas about positive culture & taking a step back occasionally. Speakers: Mick O'Bree - General Manger of Operations, Ausure; John Mills - Broking Manager About Ausure - Ausure is one of Australia's largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

Hi all, we know you have been waiting for this one. Ellie Laidlaw, CFO of Ausure and one of the key brainstrust for the group! In this episode, Millsy & I deep dive on what Ellie is seeing in the Mergers & Acquisitions space of our industry, namely consolidation. We talk about the multiples for the sales of portfolios, the benefits of succession planning and the roles Ausure has played in Joint Ventures. We also talk about this ‘changing landscape' of our industry is affecting decision making within the business. Given Ellie is in between the big yearly financial audit of Ausure, we were lucky to get access to the busiest person in Ausure. Speakers: Mick O'Bree - General Manger of Operations, Ausure; John Mills - Broking Manager, Ellie Laidlaw - CFO of Ausure About Ausure - Ausure is one of Australia's largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

Well do we have a treat for you. Mike Edmonds, Executive General Manager Commercial, NTI. In this episode, Millsy & I deep dive on everything People, HR & Culture with a genuine leader in the industry, as Mike opens up on his own journey that helped him become a leader in managing people. NTI are the leader in the Transport and logistics insurance industry, especially from a Claims perspective, and it seems they are also leading the way in people engagement, with a ridiculous Employee Engagement score of over 90, putting NTI at one of the highest percentiles in the country across any industry. Not bad considering they have 434 team members (and counting) across the country. If you're thinking “I'm a small business, what can a large company teach me about people & culture?”, take a listen. Mike gives us some thoughts that are relevant for every business owner and employee. We somehow get on to the topics of blunt saws and Mike's time under Wayne Bennett. This episode is not an insurance podcast, it's all about listening to the best in the field talk about HR, people, culture, career progression and work life balance. Speakers: Mick O'Bree - General Manger of Operations, Ausure; John Mills - Broking Manager, Mike Edmonds, Executive General Manager Commercial, NTI. About Ausure - Ausure is one of Australia's largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

Hi all, for some context with this episode Millsy & I deep dive on….context, and how it's never been more important. We talk about context for telling the client story to an insurer, context for advising the client about their policies, including endorsements or exclusions. There is more context about getting the communication right with both Ausure and reps. We get a bit angry about how jargon still seems to be a problem in our industry, and to put it in context, it's words like “Consumer” & “Non-consumer” products that have no context! Hopefully this intro gives you some context about our take on context… No guest stars on this podcast, just the dulcet tones of M&M talking about…context. Speakers: Mick O'Bree - General Manger of Operations, Ausure; John Mills - Broking Manager About Ausure - Ausure is one of Australia's largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

In this episode Millsy & I deep dive on some housekeeping issues that we see come across our desks recently. We shortlisted it to only 3 topics, which was hard to do with everything happening in the market. But we figured SCTP usage, Surveys & Training plans were the points to recap. SCTP is such a great tool for quoting, client data and offering more advice, we think it should be used more than it is. Surveys are here to stay, and we talk about how brokers can complete them and also how valuable independent surveys are. And we talk through Training Plans and their value in getting us more comfortable in providing more advice, as in new products relevant to the client. No guest stars on this podcast, just the dulcet tones of M&M talking about what we see come across our desks... Speakers: Mick O'Bree - General Manger of Operations, Ausure; John Mills - Broking Manager, About Ausure - Ausure is one of Australia's largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

In this episode Millsy & I deep dive on all things Claims, with Ausure's head Claims Manager, Darren Free. Darren took time out of his busy day of over 600 claims for his team, to give us a quick intro to what the Ausure Claims Department is all about, including some insight into the recent Floods & Storm claims, especially around cash settlements, and the information clients need to know. We also learn about Ausure's new Claims Credit Programme, completely exclusive to Ausure. If you like what you hear, look out for the flyer with more details, coming soon. Speakers: Mick O'Bree - General Manger of Operations, Ausure; John Mills - Broking Manager, Ausure Darren Free - Claims Manager, Ausure About Ausure - Ausure is one of Australia's largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

In this episode Millsy & I deep dive on all things Lloyds with the estimable Evan Ainslie. We get a layman's explanation of what Lloyds do, including why they are not an insurer! Interesting no? Evan gave us probably the best summary we've heard in describing the massive beast that is Lloyds. Evan talks about how capacity may very well be increasing soon, which should be music to every brokers ears. We also understand how Lloyds are fully regulated in Australia and not treated as a U.F.I. ( Unauthorised Foreign Insurer ) or DOFI as you may know it. And we really appreciated Evan's time given he has a big event coming up soon! Speakers: Mick O'Bree - General Manger of Operations, Ausure; John Mills - Broking Manager, Ausure Evan Ainslie - Market Development Manager A&NZ at Lloyd's About Ausure - Ausure is one of Australia's largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

In this podcast we round out the trilogy by deep diving on nothing less than…remuneration via fees VS commissions. Beardy & Rolf from Coastsure Insurance Brokers, give us their insight about how they approach charging fees only for a portion of their business, and what they see are the benefits. We get to hear about proper costing of time for staff throughout their business, and how this helps the client. And funnily enough…the benefits of a clear Service Proposition come up again, in helping clients see the work we do. Because this is such a large issue for our industry, we hope this insight from a successful business helps you feel a bit more connected, no matter what business you're in or what your stance is for remuneration. Even if that stance undecided! We're not sure if this one is a version of Godfather III, Police Academy III or Hangover III. You be the judge… We hope you enjoy this one. Speakers: Mick O'Bree - General Manger of Operations, Ausure; John Mills - Broking Manager, Ausure David Beard - Managing Director of Coastsure Rolf Van Dulst - Director of Coastsure About Ausure - Ausure is one of Australia's largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

Hi all, in this episode, Millsy and I follow up with David & Rolf from Coastsure Insurance Brokers. We didn't get through everything we wanted to in the last podcast, so in this one we deep dive on how Beardy & Rolf approach the concept of Value Adding. It's a concept that make sense but Beardy & Rolf give us their own unique perspective on it, from how they ensure the client sees more advice to how they engage their team keep adding Value and Advice, which is especially hard in a hard market. We have a post credit scene (spoiler alert) where they touch on their unique and structured approach to Fees vs Commissions. We'll need a part 3 to cover this one off… Speakers: Mick O'Bree - General Manger of Operations, Ausure; John Mills - Broking Manager, Ausure David Beard - Managing Director of Coastsure Rolf Van Dulst - Director of Coastsure About Ausure - Ausure is one of Australia's largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

In this episode, Millsy and I spend time with two absolutes gents (and gems) of the industry, David Beard & Rolf Van Dulst, recent winners of Ausure's major award, the Jim McIlveen Award of Excellence. This award puts Coastsure in rarefied air with our very successful brokers from previous years. Beardy & Rolf talk about the many layers of strategic planning they (and their team) have in their business. It was really motivating to hear how much thought they put in for their business to run so well now. We get our nerd on with topics like Service Propositions, Operational Planning, Culture, Team engagement to name a few, so hopefully anyone from any type of business can take something away from their insight. Beardy & Rolf are such great wordsmiths, they bring forth images of Moses and ducks. You'll get it when you listen… So who are ‘Beardy & Rolf'? Unfortunately you'll need more than a podcast to know that. But if you are looking for some inspiration and insight…check this podcast out. We had so much to cover that we didn't get through it all. So this podcast is part 1…stay tuned for more soon… Speakers: Mick O'Bree - General Manger of Operations, Ausure; John Mills - Broking Manager, Ausure David Beard - Managing Director of Coastsure Rolf Van Dulst - Director of Coastsure About Ausure - Ausure is one of Australia's largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

Millsy & Mick Podcast #14 – Operational Planning in 2022 In this episode, Millsy and I deep dive on all things about Operational Planning. We see the silver lining of a hard market is the quality of submissions from our reps to insurers. We discuss the benefits of contingency planning, like getting your work done in advance (as much as possible), especially for those tasks you can control, such as sending out Pre-Reviews to clients earlier. We also talk about using more platforms where possible to get more advice to our clients. Somehow the image of Millsy wrestling a bull by it's horns creeps into the conversation, a la Ben Stiller in Dodgeball, which by the way is one of the greatest date night movies ever. Sorry all, no guest star appearance on this podcast. And while they have been the most popular, I'd like to think Millsy is star enough to carry us through on this one. Speakers: Mick O'Bree - General Manger of Operations, Ausure; John Mills - Broking Manager, Ausure About Ausure - Ausure is one of Australia's largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

Millsy & Mick Podcast #13 – Introducing Leticia Rees, Ausure's 2021 Young Achiever Award In this episode, Millsy and I deep dive on all things Leticia Rees, owner of Ausure Coastal and Ausure's 2021 Young Achiever Award. Leticia seems to be that rare person who actually had a plan on getting into insurance, as opposed to most of us who fall into it. We get to understand how Leticia made her own luck by tapping other business owners on the shoulder. And it's great to hear how Leticia runs her successful business. If you're looking for some hot tips on how to manage a growing portfolio whilst maintaining a quality of life – in a year of lockdowns & catastrophes – then look no further than this poddy with Leticia. Speakers: Mick O'Bree - General Manger of Operations, Ausure; John Mills - Broking Manager, Ausure; Leticia Rees - Ausure Coastal About Ausure - Ausure is one of Australia's largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

In this episode, Millsy and I deep dive on all things Graeme Lilley, Ausure's GM of Distribution and one of the nicest blokes we know in insurance. Graeme talks about fatigue in the industry (not his!) and gives his hot tips on relationship broking. We learn about his love of sci-fi and why he always packs his joggers when he travels. Unfortunately we don't have cameras, but we spent too long talking about his now famous hair! ...And is Graeme the new Tinder program for reps buying & selling their books??? Speakers: Mick O'Bree - General Manger of Operations, Ausure; John Mills - Broking Manager, Ausure; Graeme Lilley - GM of Distribution About Ausure - Ausure is one of Australia's largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

In this episode, Millsy and I deep dive on all things Scott McCarthy, Ausure's CEO and one of the smartest blokes we know in insurance. Scott gives his insight into this year and what next year might look like, including why January is so important for him. And maybe the most important surprise of all…it seems Scott has been bitten by the camping bug! Speakers: Mick O'Bree - General Manger of Operations, Ausure John Mills - Broking Manager, Ausure, Scott McCarthy - CEO of Ausure About Ausure - Ausure is one of Australia's largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

Hi all, in this episode, Millsy and I deep dive on…wait…it's not a deep dive, we just skim the surface on how we can let go of pressure. Our witty riposte starts with a cracking joke (one of the best you'll hear) and flows into some lively stories about how we cope with work/life balance. We use a lot of wellness terminology, some of it in the right context as well! We're not solving world issues here, but I think we started a nice change of pace heading into the end of the year. Speakers: Mick O'Bree - General Manger of Operations, Ausure John Mills - Broking Manager, Ausure About Ausure - Ausure is one of Australia's largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

In this episode, Millsy and I deep dive on what could be the hottest topic of 2022….Remuneration Transparency. I'll admit we are not providing a solution here…mainly because the regulatory bodies haven't fixed their position yet. Millsy and I throw around some theories that we agree on…and others we don't. But that's ok, this isn't just a black and white issue. We did agree that what brokers can control is our Advice to the client and how we keep showing what we do for our clients. The more of it, the better we will be positioned tomorrow… And if nothing else, hopefully you get some comfort in knowing it's ok to not have an answer for tomorrow. Whichever way the industry goes…we got this. Speakers: Mick O'Bree - General Manger of Operations, Ausure John Mills - Broking Manager, Ausure About Ausure - Ausure is one of Australia's largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

In this episode, Millsy and I free dive into Faulty Workmanship. That's right, no more legislation talk for a while as we're back to the nuts & bolts of broking. This is another passion project for Millsy and you can pick up his enthusiasm for wanting brokers talk to their clients about it…preferably at the start of the policy period! We throw in a claims example for you and talk about how Contract Works can provide a solution as well. Speakers: Mick O'Bree - General Manger of Operations, Ausure John Mills - Broking Manager, Ausure About Ausure - Ausure is one of Australia's largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

In episode 7, Millsy and I deep dive on Ausure's latest communication about Advice, where going forward it ain't General, it ain't Personal…it's just all Advice to our clients. We feel pretty comfortable about it as we think all Ausure brokers give advice to clients, regardless of the product. If you want to hear about the many upsides of an Advice only model, then sit back and tune in. The importance of giving the right advice to our clients becomes evident during claim time. Read our story about the value of having a trusted Ausure insurance broker on your side here - https://ausure.com.au/news/the-value-of-having-a-trusted-ausure-insurance-broker/. Speakers: Mick O'Bree - General Manger of Operations, Ausure John Mills - Broking Manager, Ausure About Ausure - Ausure is one of Australia's largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

In this episode, Millsy and I recap everything acronyms. From PDDO's, TMD's, MCR's and everything in between. We talk about Ausure's plans to make it easy for you in terms of training and reporting, and basically let you know it's all going to be okay. We also talk about where we think our Advice model is heading. If you find your clients getting lost in all the insurance jargon, you're not alone. Take a moment to read this article and share it with your clients to help them better understand Insurance Jargon - 'Does it feel like Insurance talks in another language?'. (https://ausure.com.au/news/insurance-jargon/) Speakers: Mick O'Bree - General Manger of Operations, Ausure John Mills - Broking Manager, Ausure About Ausure - Ausure is one of Australia's largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

In episode 5, Millsy and I wanted to get right on to this new little doozy that will affect us all, Product Design & Distribution Obligation…or P.D.D.O. We talk about what it is, how we think it came about and the impact it has for clients, brokers and insurers. Like most brokers, we're unsure of the value it adds to the client but because it's here to stay….we decided to chat about it. Speakers: Mick O'Bree - General Manger of Operations, Ausure John Mills - Broking Manager, Ausure About Ausure - Ausure is one of Australia's largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

In episode 4, Millsy (John Mills, Underwriting Manager of Ausure) is on the front foot for the topic of when you can't place client's insurance. He talks passionately (more so than usual!) about what brokers are facing, as it seems to occur more often lately. We talk about what brokers are doing for their client and we also talk about some possible solutions. This episode highlights the importance of communication with your client. Have a read of our tips to assist with compliance and efficiency of your business, here - https://ausure.com.au/news/tips-to-assist-with-compliance-and-efficiency-of-your-business/ Speakers: Mick O'Bree - General Manger of Operations, Ausure John Mills - Broking Manager, Ausure About Ausure - Ausure is one of Australia's largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

In this episode, we talk about where our relationships are with insurers and underwriters, the importance of having a good one in a hard market, and remembering who helped us when the market turns. Speakers: Mick O'Bree - General Manger of Operations, Ausure John Mills - Broking Manager, Ausure About Ausure - Ausure is one of Australia's largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

In this episode, we are joined by Adam Sloan (Head of Sales - Ausure) who talks all things digital, from the upcoming CRM (AKA Eco-experience) and how it can benefit you, to Ausure's brand awareness strategy. Speakers: Mick O'Bree - General Manger of Operations, Ausure John Mills - Broking Manager, Ausure Adam Sloan – Head of Sales, Ausure About Ausure - Ausure is one of Australia's largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.

This podcast talks about the projected GWP in the world of $7 Trillion, and where do we think brokers will be positioned. So.... sit back, relax and give yourself a little "me time" with the dulcet tones of Millsy & Mick... If you haven't already, take a moment to read our recent article 'Why has the insurance market changed?' (https://ausure.com.au/news/why-has-the-insurance-market-changed/) Which explains the current state of the insurance industry. Speakers: Mick O'Bree - General Manger of Operations, Ausure John Mills - Broking Manager, Ausure About Ausure - Ausure is one of Australia's largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.