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In this episode of Money Tales, our guest is Sophie Bertin. You know that feeling when everything looks good on paper, a great job, supportive colleagues, a solid paycheck, but something inside keeps whispering, this isn't it! That was Sophie. She had a comfortable life, but comfort wasn't enough. It took a spark - an unexpected stat about entrepreneurs from a business school dean when Sophie was at a less-than-satisfying moment in her career - for her to realize: “Why am I in the 50% who haven't taken the leap?” That catalyzed her turning point. Sophie Bertin has a varied career path, from strategic consultancy, to banking operations, to the European Commission and now turned entrepreneur. She recently founded Serapy with the aim of improving corporate compliance training through the combination of simulations, gamification, role play and online tools. Serapy uses the latest educational theories to provide trainings with increased retention rate, and combines that with AI tools to enhance the learning process. Serapy is currently present in Switzerland, Bulgaria, Portugal, France and the UAE. Serapy has been accepted in the incubation program of the Unicorn Factory Lisbon and of Station F in Paris. In addition to Serapy, Sophie has her own consultancy (Parnima Consulting) since 2016, where she works with top legal and regulatory firms, consultancy firms and financial clients on EU Regulations in the area of Financial Services, Foreign Subsidies and State Aid. She also serves as independent board member of Eastnets, a leading provider of AML, SWIFT and payments solutions. She sits on the Remuneration, Nomination and Governance Committee. Before becoming entrepreneur, Sophie was Group Head of Corporate Development and Managing Director of SIX Group (in Switzerland), in charge of strategy development, innovation and regulatory affairs. During the Financial Crisis, she served as Head of Unit at the Directorate General for Competition within the European Commission. There, she was responsible for the review and approval of the State aid provided by Member States to the financial services (mostly banks) during the financial crisis of 2008-2014. Prior to her role with the European Commission, Sophie held senior positions within SWIFT, where she was globally in charge of Asset Servicing; with The Bank of New York Mellon; and worked with the top consultancies McKinsey and later Bain &Co. She started her career path as IT and database programmer, which is very helpful now with the latest AI tools she uses in her start-up. She started her studies in Vienna, graduated from the Ecole Supérieure de Commerce de Paris, holds an MBA from INSEAD and a post-graduate diploma in EU Competition Law from King's College. She holds also a diploma from the Swiss Board Institute. She is member of the Executive Committee of the INSEAD Alumni organization, and she is also the founder and president of the global INSEAD Women in Business Club. Recently, she finished an advanced AI Mastery class and won the award for the best AI Application Builder. She is promoting and advocating for AI literacy among women and through the INSEAD Women in Business Club organizes events for Women in AI.

Skip the Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your host is Paul Marden.If you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by searching Skip the Queue or visit our website SkiptheQueue.fm.If you've enjoyed this podcast, please leave us a five star review, it really helps others find us. And remember to follow us on Twitter  or Bluesky for your chance to win the books that have been mentioned in this podcast.Competition ends on 21st May 2025. The winner will be contacted via Bluesky. Show references: Museum Wales website: https://museum.wales/Big Pit National Coal Museum: https://museum.wales/bigpit/Catherine Pinkerton LinkedIn: https://www.linkedin.com/in/catherine-pinkerton-b1905a110/Catherine Pinkerton is the Group Retail Manager at Amgueddfa Cymru - Museum Wales.Having worked in senior management positions for some of the high street's most recognisable brands such as Harrods, Selfridges, Dior and Guerlain to name but a few, Catherine spent 20+ years in London building her management career. Catherine is now the Group Retail Manager for Amgueddfa Cymru (Museum Wales). She is responsible for the management of all aspects of retail operations and development, across the national museums of Wales. Catherine is currently leading on a transformation project to create immersive retail experiences in each of the museum shops, reflecting the visitor experience and collections of each of the varied museums.Guests Also Featured in This Episode:Anya Kirkby, Freelancer - Anya Kirkby Ltd – Product Development and Graphic Design anyakirkby@gmail.comArantxa Garcia, Freelancer - Exibeo VM Creative Studio – Shop Design and Visual Merchandising Arantxa@exhibeovm.co.ukNia Elias, Director Relationships and Funding, Amgueddfa Cymru nia.elias@museumwales.ac.ukGuy Veale, Freelancer – Freelancer - Sound artist/designer - gbveale@gmail.comAmy Samways, Shop Supervisor, Amgueddfa Cymru - amy.samways@museumwales.ac.ukKate Eden, Chair, Amgueddfa Cymru - Members of Board | Museum Wales Transcriptions: Paul Marden: Welcome to Skip the Queue. I'm your host, Paul Marden. So today you join me on the top of a mountain in Blaenavon in Wales at Big Pit, the National Mining Museum. I'm here today for a really special event. I've been invited to the opening of Big Pit's new Museum Retail experience, which is a programme of work that's being done by the Museums Wales Group to improve the sense of place and the sense of feeling for what could be a blueprint for the rest of the group. We're going to be joined by a number of different people that have taken part in the project and without further ado, let's get started on our tour of Big Pit. Catherine Pinkerton: Morning, everybody. Hello, welcome. It is my absolute pleasure to welcome you all today and I know there's been a lot of you'd have travelled far and wide, so thank you so much for your time. I really appreciate you coming to see the amazing store that we've created and I hope you love it. We're just going to cut the river now. Paul Marden: First up I've got Catherine Pinkerton, Group Head of Retail at Museum Wales. Catherine, welcome to Skip the Queue. Catherine Pinkerton: Thank you very much. Thank you so much for having me. Paul Marden: Absolute pleasure. And this is a corker of an episode. I think everybody is going to be really interested in finding out about the retail, the gift shop experience that you guys have introduced at Big Pit and then you're going to go wider into. Into Museums Wales. This is a really weird episode because you and I are recording the morning after the day before. So yesterday was the big launch event and I was with you at Big Pit and I've met lots and lots of people and we're going to cut to them throughout the episode and hear from those people that were taking part in the project. But you and I have got the benefit of having enjoyed yester today's event and we can look back on what that experience was like and talk a little bit about the project. Paul Marden: Before we do that, I think it would be really lovely for you to introduce yourself and tell us a little bit about Museums Wales and Big Pit specifically. Catherine Pinkerton: Absolutely. Okay. So I'm Catherine Pinkerton. So I head up all of the retail stores within Amgueddfa Cymru, which is National Museums of Wales. I've been with the museum just under three years and I'm good that Cymru hosts seven sites. It's an incredible establishment to be part of and I think, you know, coming from a very commercial background, this is very different for me, but I think it's given me lots of insights into bringing kind of. Lots of. Kind of different skill sets, I guess, to this cultural sector. I think when I first initially joined Amgueddfa Cymru, there were lots of challenges. And that's not to say that we still have those challenges as they are in many of our museums. And I think coming from a retail background, it's. It's looking at something that's not. That's commercial, Paul.Catherine Pinkerton: That's key. But actually, how can we make it very collection and story based on our amazing assets that we hold within our museums? And I think that I felt was probably the biggest thing that was missing because I thought we've got these amazing exhibitions, these amazing collections, amazing, you know, opportunities, and how are we putting that into the retail structure and how do we offer that to us, you know, to our visitors? And I think. I think sometimes it may be. Have forgotten that you go around these amazing spaces and it's very based on that visitor focus and how can we make that visitor feel very happy and engaged. But actually the end part of that process is nearly always coming through, exiting through the retail space. Right. Catherine Pinkerton: And if they've had this amazing opportunity to go and, you know, a lot of investment in these amazing spaces, and then they come through that retail space which has some elements, but not all of what our collections hold, there's a confusion there. You know, that end piece. And for me, customer service and visitor experience is absolutely key to how they. How they finish and how they end their day. And if they're ending their day with something, oh, okay, I'll just have a magnet then. Because there's nothing really else here. Yeah, that pains me. That really hurts me. I think, come on, guys, we can do better than this. We are in an element of. We have our own assets, our own elements to be able to kind of display that. Catherine Pinkerton:  And I think very much it would be very easy and to take the kind of easy road of having, you know, let's. Let's pop a dragon on a mug and yeah, we're a Welsh museum. No, we're not. We have assets here. We have beautiful exhibitions, we have beautiful spaces. And actually looking from further afield into. In terms of an emotional connection. And I think, you know, for me, from all of my past kind of previous work, I'm working with Amgueddfa Cymru. It's probably been the most challenging to get perhaps senior management to understand a crazy way of Catherine Pinkerton working into a. What's emotional retail? What does emotive selling mean? This lady is crazy. What's she talking about? But actually, it's really basic, isn't it? Catherine Pinkerton: Because for me, if I take my daughter or my husband to any kind of day trip, I want to take something emotional that I've connected with home with me, and that's so simple. But actually, sometimes it's not thought about in that way. And, you know, for me, I'm all about the emotional connection. And I think we put so much investment in curatorial teams to kind of give that to our visitors. We need to end that. That end part is so important for them to finish, you know, that journey with that emotional connection that they can take home as a souvenir. So, yeah, I've probably said more than I needed to there, Paul, but.Paul Marden: Absolutely. So I think you're capturing the need to curate the. The ending experience because, you know, the nature of. The nature of people's memory is they remember the beginning and they remember the end and the bit that is in the middle is hugely important to the storytelling experience they have whilst they're at the attraction. But if you don't end on a high, then their emotional connection to you and the space and the stories they've heard is not going to be as impactful for them. Catherine Pinkerton:  Absolutely, totally agree. I think it's really key, and not just in the kind of, you know, the cultural sector, but in any sector, really. I think it's really important that connection is instant, really, because that is what you need to. That's the hook, isn't it, of getting that person, you know, and. And actually understanding what the visitor needs. I mean, it's very easy for me to say on a personal level, I'd love to have this collection of products within the shop, but actually, that's not what data tells us. That's not what our demographic tells know, you know. And they are the ones that are important. Our local communities, our demographic is key for us to be successful. Paul Marden: You know, so one of the things that I took from yesterday was the importance that you were moving away from being just any other generic Welsh gift shop to being a gift shop associated with the place. Yeah, that. That's the. That was the nub of I think, what you were trying to get to how do you go about doing that? How did you make it feel so much like a gift shop? About Big Pit? Catherine Pinkerton: It's taken a process of really pulling everything back and getting under the skin, what is the detail and the personality of the site. But actually it's talking to people and being humour. And Paul, you know, I think, very much, as I say, it'd be very ignorant for me to say this is what I think will work. And that's absolutely not what we want. What we want is for the visitors to say, I really. I mean, what was really interesting, actually, is that we did quite a lot of data analysis in terms of the demographics of customers that come through our sites. But also what was really key is areas of the sites that were really kind of, you know, three key areas that they really enjoyed or they really loved. Catherine Pinkerton:  And actually, one of the top ones was the pit ponies that they all love the pit ponies, they love talking about it, they love the stories that the mining team would talk about. It was a really inspiring, you know, inspirational moment for them to think, oh, my gosh, the pit ponies lived underground. This is really so, you know, I think in some respects that was probably missed in terms of our retail offer, because what we did after that is that we had a workshop with all our retail team and we almost did a little bit like a Dragon's Den effect. We said, right, these are the products that we have, right? Can you pick up out of these products, which products represent the pit ponies? Which products represent the shower rooms? Catherine Pinkerton: And actually, when you're talking to the teams in kind of a literal sense, there wasn't a lot within our retail offer that we already had. And I think it was a bit of a light bulb moment, really, for the retail team and said, “Oh, Kath. Right, I see, Yeah, I understand what you mean.” That's not represented in our retail offer. So what's represented currently was wonderful things and lots of Welsh kind of products. But actually, what. What makes that relatable to our site? And so I think what I wanted to do originally is just go on a journey and to kind of really, from a very basic stage, is understand what the site's POS was and actually understand what their personality was and what the curatorial team were trying to push forward as being their identity. Catherine Pinkerton:  And I think once we got the identity, we then broke that down into themes in terms of there's pit ponies. That's a huge part of the, you know, the exhibition. The other huge part of the exhibition were the canaries. So, you know, that was something that was talked about. There's a huge story around that. And then, you know, the kind of mining history and the community was massive. And actually that element was so important to me and the retail team to make sure that we got right. Because this is history, right? And this is. I come from both my grandparents were miners. So for me it was very much a, you know, a very emotional time for me to make sure that we got it right and that it was respectfully done. Catherine Pinkerton:  So that was really key in terms of how do we deliver this. That's really. That we are not stepping on people's toes. We're not profiting from something that was, you know, the strike range is very significant within what we've offered, but we really wanted to make sure that was respectful and that it was done in a tasteful way that people felt they could take a souvenir away, but know that was actually part of the exhibition. So it was those kind of areas that we really wanted to work. So once we have those themes in place in terms of what those looked like, it was then developing that and how do we develop that into an actual concept? Paul Marden: Yeah, and you've drawn in lots of people. You've already mentioned the kind of wide team that you brought in from Big Pit itself, but from the wider team in the group. Talk a little bit about what that experience has been like as a team. Who have you brought into this? Catherine Pinkerton:  So originally, when we wrote the retail concept and the retail strategy, you obviously have to kind of involve quite a lot of internal candidates to be able to allow them to believe that this journey and vision is a good one. And I'm super thankful. I've got the most amazing manager, Marc Simcox. He's the head of enterprises and he is incredible. He's very commercial, but very trusting in terms of understanding what the business should look like and actually giving that freedom to say, yeah, I think this can work. Kath. So you, you go ahead and that. That's huge. Right. We're not talking about a small project here. So that firstly was great for me. And then I think having the, you know, the opportunity to be able to get some key people. Catherine Pinkerton: And Matthew Henderson we've worked with previously and we've, you know, I knew straight away, for me, Matthew Henderson has gotten. Got a very unique way of working and we work very well together. We've got quite similar kind of ways of working, but I think that development and concept phase is really key and I think it really got to the point where we just sat in a room and kind of really understood what are we trying to achieve here, how can we achieve that? And really just making it very basic in terms of the key themes. And then in terms of product development, we brought on Anya Kirkby. So she is an illustrator and a very clever lady indeed. And we have worked with lots of illustrators and lots of suppliers over the years. Catherine Pinkerton: But what we wanted something for Big Pit was to be quite different in terms of the illustration and the product development. Because what we wanted to deliver with Big Pit was something that had been my vision since the very beginning when I started with Amgueddfa Cymru. And that is, you know, going into the shop and having those guidelines, you know, pricing guidelines, information guidelines, those small details which would probably mean nothing to the average person walking through, but actually a price ticket on something that's been illustrated pains me to see, because the work that's gone on behind that is so key. Catherine Pinkerton: And, you know, for most people not understanding that a price ticket on that is so I think those details are really key, Paul, and I think she really worked stringently with me to make sure that was, was, that was kind of a massive aspect of that role. And then Arantxa Garcia, who is just the most incredible designer. She's, she's a genius in what she does. She's incredibly creative and sometimes you have to kind of pull her back and say, okay, you want this? Okay, can you deliver this rancher? Paul Marden: Yeah. Catherine Pinkerton: And what was really interesting with a rancher is that, you know, she's got a huge, amazing CV of working with lots of people within the cultural sector and designing amazing, incredible pieces. But I think were very nervous because the, the original kind of renders that she sent through to us were quite amazing and impressive. And I said, arantha, are you able to deliver this under the kind of, you know, the budget? We've got a tight budget here. Paul Marden: That's the challenge, isn't it? Catherine Pinkerton: I mean, isn't it? Paul Marden: You do not want to be paying, you don't want to be offered the picture of a Maserati when you have got a Ford Fiesta budget, do you need to know that you can afford it. Catherine Pinkerton: Absolutely. And I think with Aranta, she was very, again, super creative lady. And I think I, as soon as I saw that image, I did say to her, right, you need to deliver this now. You've, you've committed to it, Arantia, so this needs to happen. And then finally, Richard Evans, who has, is hugely respected in the cultural sector and he really supported in terms of project management and the, you know, I hate to say this, and you won't mind me saying this, but the kind of boring kind of financial Gantt charts and keeping me in line actually. Right, Cath, we haven't got a budget for that. You can't spend that. Come on, Richard, make it work. Move some things around, you know. Catherine Pinkerton: So I think that was kind of the main area and then internally, Tracy Lucas, who was kind of my right hand woman, is our operations manager within Amgueddfa Cymru and she really supported me along with Amy, the shop manager, shop supervisor to really look at the product development. So I think, you know, and I think it was really nice actually to have them on board because I think it gave an opportunity for them to see what could be. And I think, you know, definitely in terms of retail, it's been an opportunity for us to be able to say, look, this, the impossible can be possible. Catherine Pinkerton: Actually this is an amazing project and I think what was really incredible is that when we decided to work on Big Pit, the Big Pit team and all of the mining team actually just came on board, Paul, they took it on board and I think the reason why they did that is that one of the mining teams said to me, he said, kath, you know, we never get any funding here. It's always in this big cities, you know, we, the Cardiff and it's never here, you know, we're just in the middle of nowhere. And I was like, absolutely not. That is not what this is about. It's about, you know, making sure that the community in that area is solid. Catherine Pinkerton: And I think the mining industry and they're very proud of that in terms of who works there, they're incredibly proud of what they do. And so because we chose that as our first project, they were so helpful in terms of, yeah, we're going to make this work, let's make it a success. Cath, how can we do that? What do you need from me? I mean at one point we had two of the mining staff pulling one of the drums which we upcycled out of it was like a lake or, yeah, I suppose a lake with a tractor. And I was like, this is crazy. This is crazy but just amazing that these team members are willing to do above and beyond to kind of go and help and support.Catherine Pinkerton: Dwayne Smith, finally I have to mention him because he went above and beyond. He, he's an electrical engineer for Amgueddfa Cymru and no feat was kind of Too hard for him. He helped us massively. He's got a huge team of people and anything that we needed done, I'm not, you know, I'm not a trades person, so anything Trady. I was like, Dwayne, yeah, I'm on it, Kath, I'll do it. Which is great because I was like, okay, yes, that was massively helpful, but huge learning curve, Paul. I feel I've never been so excited about drums in my entire working career as I am now. Paul Marden: And I never heard of one until yesterday. But what I found interesting was you see them all the way through the underground experience. I went down in the. The cage to the bottom of the pit head, did the whole tour. You talk about these drams and the importance of them and the transportation of the coal from throughout the mine back up to the top. And then you walk into the shop and it's subtle. The way that you've blended the museum into the shop is a subtle experience. It doesn't feel, it doesn't feel crude. But you've got a dram in the middle of the workshop. Now, I know it's a real one because we talked about it yesterday and I know the pains that you went through, but it's very subtle placed in there so that it doesn't feel crude. Paul Marden: It doesn't feel like you're trying to overwork the metaphor of the mine in the shop. It's very cleverly done. Catherine Pinkerton:  Oh, that's great, great, great to hear. Because that's absolutely what we did not want. And I think in terms of visual merchandising, actually, and picking up on your point there, is that it's very easy for us and this is something that we're doing in a different shop. It's very easy for us to look at some of our assets and pop them on a tote bag and say, there you go, that's done, we'll sell that. But actually, no, what can we do that's different? That's more kind of innovative? That's more creative. That is a hint or perhaps an opportunity for us to show and display something that is. Is then part of the visitors question. So when they're coming into store and they're speaking to our retail teams, they're questioning, is this a real drum? Catherine Pinkerton:  You know, and that is a conversation opener, isn't it? You know, and I think Kerry Thompson, who is the curator for Big Pit, he's a really inspiring man. I could listen to him all day. And he told me lots about kind of the drums and the history of Big Pit and the strikes. He's such an interesting man, but I think having the inspiration from him allowed us to make sure that we did it not in a crude way, actually, Paul, but that it was representative of the site, but not in a way that's, I guess, too obvious, you know. Paul Marden: Look, Kath, we could carry on talking for ages, but let's cut at this point to hear about some of the voices from the team that you worked with, your internal team, some of the partners that you worked with, about the experiences that they've had on the project. Paul Marden: So let's hear from some of the internal team members involved in the project. Firstly, we have Amy Samways, the retail supervisor at Big Pit, followed by Kate Eden, the chair of Museum Wales. And lastly, Nia Elias, the Director of Relationships and Funding at the Museum of Wales. Hey, Amy, how you doing? Lovely to meet you. What's your role at the museum, Amy? Amy Samways: I'm the shop supervisor for Big Pit. Paul Marden: What have you been doing in this whole project? I guess you've been integral to the whole kind of making it all about the place. Amy Samways: Yeah, so I've worked with Anya, who did all the products for the new shop. So we walked around all the exhibitions. We did a lot of underground visits and a lot of museum visits and just put things together. I've done a lot of work before this project for the last two years to try and get things more relevant to us and not just a Welsh souvenir shop. So a lot of those products stayed and then we just expanded them then. Paul Marden: So how do you go about looking for those products that make it local to here? Amy Samways: Well, we've got a fantastic exhibition at the top of the hill. We've got obviously our ex miners and we also have a lot of events through the times as well. So this year was a lot about the strike because obviously it's the 40th anniversary and we've got a massive exhibition down in Cardiff and also there's a smaller one up year as well. So we just walked through the museum and obviously, you know that disasters are obviously a big issue. We didn't want to make a big issue about those, but obviously they need. They're part of history, aren't they? So more books. We made sure we had books around that. And as you walk through, there's a lot of signs that the staff liked as well, because a lot of our guys have been done about the new projects with those as well on. Paul Marden: So do you then go looking for local suppliers to help you with that? And where do you find those? Amy Samways: Etsy, Facebook. Paul Marden: Oh, really? Amy Samways: Yeah, a lot of them. And also online. And then we've also. Because we work with a lot of suppliers as well, I'll say we need this and then they'll say, oh, you should ask so and so, and then we'll go and ask both. Paul Marden: Brilliant. So one of the things that's really interested me this year is talking to people that are running museum retail and that kind of process that goes from you as a buyer, having an idea, what do you want? How do you stock the shop? I think is really interesting process to go through, but flip it on the other side, as a local creator, you've got your thing and you want it in the shop. How do you get it found? Well, yeah, sticking it on Etsy is something that they're going to do, but then that might help them get into the museum. Amy Samways: Even if there is something that we want. Like at the minute, we're looking for NCB soap. Paul Marden: For what? Amy Samways: NCB soap. Paul Marden: What's that? Amy Samways: It's either bright green or bright pink and they used to buy it in the canteen shop and it's just imprinted with NCB. The guides have been asking and asking for it, but we have actually found a supplier now who's going to be working on it. So that should be coming this summer. Paul Marden: Wowzers. Amy Samways: Yeah. That's really exciting for you. Paul Marden:  What was the highlight? What's the one thing about this space, about the whole experience of the project. Amy Samways: That jumps out for me is seeing all the stock we've worked on and somebody actually buying it. Paul Marden:  And what is it that people are picking up? What are they walking in and gravitating to? Amy Samways: Anything Big pet, really. The little enamel little mugs have gone really well. I think the wording on those are great because it says they must not be removed from the premises. So our guides are loving those. And also our retro sign, which we had for our 40th anniversary and three years ago, but we kept it because it's such a brilliant design. It was the original from 1983 and it was on the original road sign as you drove in. So we've had that recreated and that sells really well. Paul Marden:  That's really interesting. So my wife with the family about 25, 30 years ago, came on a family holiday and they had the original guidebook that they picked up when they were here with the kind of the retro. Retro signage on there. Amy Samways: Yeah, we're back selling it again. Kate Eden: Yes, So my name's Kate Eden. I'm chair of the board of Amgueddfa Cymru. Paul Marden:  Tell me a little bit about your involvement in this project. Kate Eden:  As the board, we've been tracking the development of commercial and enterprises over the past year. Really. And really thrown our way, weight and support behind what the team has been trying to do here as a kind of flagship, really, for what we would all like the new benchmark to be across all of the seven sites of anger for Cymru. So seeing it all come together this morning has just been such a special experience. It's absolutely fantastic. I'm going to bring the rest of the board here as soon as I can so the trustees can see this and see the reaction of staff and of visitors as well, because it's a fabulous achievement and it shows us what we can do now as a national museum. Paul Marden: How well does it tie back into the original pitch at trustees? So I'm a trustee of a charity as well. The pressures that we're all under in terms of reducing funding and having to generate our own funding is so hugely important. This must be integral to the conversations that you were having as trustees. Did you have this in mind when you were signing off the agreement to spend the money? Kate Eden: Yeah. So I don't think anybody realised just how successful this could be. We'd had some mock ups and we'd had a presentation, so there was a lot of excitement and there was sort of the fledgling idea years. So we've got a sense of what it could be. But I think importantly for us, it's about that marriage of financial sustainability because it's got to wash its face, it's got to provide a working profit that can go back into the running of Big Pit here.Kate Eden: But it's got to be authentic to this place. It can't be the add on the visitor should shop that you walk through at the end. And it's a bit of a tedious thing to get back to the car park. It's got to be an integral part of the whole visitor experience in this place. And I think that's what they've achieved. Paul Marden: It's so impressive. So impressive. You know, just the structure that they've built to give you the impression of the mine in a really subtle way. The product that they've chosen, the way that they've laid out that, the shop is amazing. I think they've done an amazing job. Kate Eden: That's it. I mean, this is my local site. Paul Marden: Okay. Kate Eden: I live about three miles over the mountain there. So I bring my friends and family here. This is our go to place when I've got visitors. And I think just the way they've opened up the room, they've removed the barriers, which is really important. It's a small thing, but really important so that people feel welcome. They can walk in or they can walk ground. Paul Marden: Yep. Kate Eden: And it's. And it just feels a little bit more inclusive. It feels a bit more kind of, you know, we're here, it's easy to come and see us, you know, and spend time and then spend a little. Paul Marden: A little bit of money. Yeah. So where do we go from here as trustees? Are you fully behind rolling this out now? Kate Eden: Yeah, I mean, I think now that we've seen what we can do and the type of data that's coming through from sales, this is now the new. This is the bar. Paul Marden: Oh. So it has made a discernible difference to say. Kate Eden: So early data from Easter is really promising. Yeah. So this is the benchmark now from all of the other sites. Nia Elias: Hi, Paul. Hi, I'm Nia. Paul Marden: Lovely to meet you. Tell me about your role at the museum. Nia Elias: I am Director of Relationships and Funding. It basically means I get to work with all of the teams across the museum that work on the reputation, the reach, but also the revenue of this wonderful charity and national museum that we are. Because as well as getting funding from Welsh government, we raise our own income so it can be invested.Paul Marden: What sort of split? Nia Elias: What sort of split? So the majority of the money that comes to us does come from Welsh government because we're a public service, we're here free of charge for the people of Wales and we look after the national collection, which is over 5 million items across seven museums and a collection centre. Nia Elias: But there's a proportion then of money that we raise ourselves about sort of 30%, which is from our cafes and our car parks and the experiences that people have, and most importantly, our shops. Paul Marden:  So what was the inspiration for this project? Why kick off a strategy project around the whole retail experience? Nia Elias:  Well, this whole project, in essence started three and a half years ago when the museum decided that it would bring a strategy together for all of its self generated income. So that means our philanthropic income generation and through our enterprise, including our retail. And from a retail perspective, we knew that what we wanted to achieve with all of the money that we raise ourselves is that it's really rooted in the collection, because we have an amazing collection. It tells the story of Wales and it's owned by the people of Wales. Paul Marden: Right. Nia Elias: And from a retail perspective, we knew if people could engage with that and could take away something from the wonderful experience that they've had on site, that it would be something that they would want and it would make it unique that it's only possible to have here. Developing a project like this is quite challenging. You need the time, you need the teams and expertise, some of which are on your permanent team, some of which are naturally not. And also you need investment. And so by starting the thinking and the route of where we wanted to get to three and a half years ago, it meant when we had the funding and the opportunity to do so here at Big Pit, we knew exactly what to do. Paul Marden: Okay, so you. You put all of those pieces together and then came here and did the first cookie cutter stamp. But what's interesting is it's not a cookie cutter stamp, is it? This totally feels like the gift shop for this museum, doesn't it?. Nia Elias:  Yeah. So we feel really strongly that we wanted the balance of knowing that you're at a National Museum Wales site, knowing that you're somewhere unique, but equally that it has a sense of a place. Because all of our seven museums together tell the holistic story of Wales, but you really get a sense of personality on all of those sites, not just from the collection and the buildings and the items, but also from the colleagues that work here as well. Paul Marden: Right. Nia Elias: They're very much a part of that in terms of the stories that they tell, their lived experiences, and we had a sense of responsibility and fun to bring that through in the shop. Not just the ambiance, but also the products themselves, so much of them, the majority of them actually, are grounded in being inspired by the collection in some way, and also has a really strong Welsh and local profit as well. What we think that will come through to our customers and visitors and guests is that because we've worked across all of the teams in the museum, so curators and people who care for the collection, our colleagues here at Big Pit, many of whom are former miners, and our colleagues front of house, it means that everybody will be able to speak about the product. Nia Elias: So as you're walking around picking things up, imagining them in your home or as gifts, our colleagues can talk about what they mean to the place. And that brings something additional that you can't really buy. Paul Marden: Yeah. There's a story to it. There's a background to it that roots it. Yeah. Lovely. For you, what's the standout experience from the whole project? What have you enjoyed the most? Nia Elias: Two things I think in terms of the way that it's been done, the fact that so many teams have worked together behind the scenes to make it happen. That means that as we want to change things or tweak things or improve things, we'll have all of the knowledge and expertise already baked in, especially learning from other suppliers who've come along and helped us. So we've got that baked in now, which is really exciting. And the second thing is that I can stand here knowing that this is the standard of a national museum that our guests and visitors expect and want to see. Paul Marden: And now let's hear from a few of the external partners that Kath brought into the project. Arantxa Garcia was the shop designer and visual merchandiser. Anya Kirkby was responsible for product development. And Guy Veal was responsible for sound design. Tell me about your involvement in the project. Arantxa Garcia: Sure. So I'm the shop designer and visual merchandiser. It's a freelance role, so. So I worked with the team, Matthew, Richard, Anne and Guy. Paul Marden: Excellent. Arantxa Garcia: So we kind of all came as part of a team and each one of us looked after different areas of the project. And my involvement was to kind of reinvent and reimagine what was already here. And the idea was to create a space that was connected to the experience and to the site itself. So we've basically ripped the space apart. We've kind of kept the structure, obviously, but we've opened up the space as well. Before the shop, it would be very separate. You'd have admissions and then you have the shop area, which meant that you were only really accessing the shop if you came to visit the site. But as a local, you wouldn't be able to come, for example. Or you could, but maybe not in such an open way. Paul Marden: Yeah, you wouldn't feel welcome. Arantxa Garcia: Exactly, exactly. You may not want to just because you didn't know, whereas now you can just come in and basically hang around and also browse the shop. Exactly. We took inspiration from life underground, from the mine itself. So before the building was white, the units were white, so it could be a shop anywhere. You know, it didn't really have a DNA, so to speak, or an identity that related it directly to the site. So when visiting down to the underground and King Call as well, the exhibition that we've got just up the hill, we took inspiration from basically sort of like the. The cladding that you've got on the walls. Cladding is not the right word. So if one of the miners hears me saying that, they'll be. Arantxa Garcia: That's not the word that we told you, but the idea is that all the materiality that we're using, it's really evocative of. Of the site and it's the materials that have been used underground. So even, like the safety lamps, they'll set authentic safety lamps. And the team on site, Dwayne Smith, has electrified them. So it means that now they work, obviously, as a normal light, but it's a safety. Paul Marden: But they are the original safety. Arantxa Garcia: They are the original safety. Paul Marden: Wowsers. And what about these styles? Arantxa Garcia: So, yes, I always like going for a hunt on the side. So basically the team took me to different rooms and we just found stuff, if you like. So they're like the pressure gauges, you know, we're gonna use them just to add, again, like, references to the site and the authenticity, of course. So you also find loads of tools that would have been used underground as well. Paul Marden: I would imagine that this has been a really enjoyable project for you. I can see it on your face, how much you've enjoyed it. Arantxa Garcia: It has. And I think for designers, sometimes there's projects that take a bit longer to emerge and you keep changing things because you just don't feel probably quite right. There's something. But with this one, it kind of. After the site visit, it was just. Paul Marden: I clicked immediately.Arantxa Garcia: It just clicked immediately. So we darkened the wall. So we've kind of given that sort of grey background just to kind of creating more of like a cosy and shrinking the space. Paul Marden: But you. It pops the orange. Arantxa Garcia: Exactly. And the orange is everywhere. So, like, we've also changed the lighting, so it's a lot warmer. So again, that hint of orange. Yeah, orange on the back, orange on the miners on here. And then it comes also from the products. So the identity is there, but without going fully corporate, if that makes sense. That's the colour that you remember, isn't it? You've just been on the ground. All our guides and miners wear the orange overalls and the sort of, like the blue jackets over it, whether it's a donkey jacket in the winter or then they wear the soft shells as well. So, yeah, it's all those details, like those hints to the experience that kind of are embedded in the design. And these are regional as well. The drums are regional, all the flatbeds. Arantxa Garcia:  So the team here took the metal sides off and then sort of like left the skeleton of the drum, varnished it. And then our shop fitters aren't here. They did all the sort of the cladding using reclaimed scaffolding boards. But the original Drums would have been made out of wood. Paul Marden: Beautiful. It's so tactile, isn't it? Arantxa Garcia:  It's tactile. Again, we're looking at the DNA all the time. And shops can be more than just shops. Shops can tell stories. You just connect with it in a very different way. And just having the time the team on site involved has been absolutely incredible. Like the sense of pride and belonging and provenance that this kind of has awakened, it's been great. It's your job done really as a designer. When you just feel like everyone owns it, that's your job, that's when you can walk away. Paul Marden: What an amazing testimonial for you and the work that everyone feels like that. Anya, lovely to meet you. Tell me, what was your involvement in the project? Anya Kirkby: So I mainly focused on product development. So we looked at where we could get inspiration from the site and how we could translate that really from the site experience into the shop experience as well. Paul Marden: Okay, so you're coming, you're experiencing what's going on and then looking to the outside world as to how you can source your products. Where do you go for the inspiration for the products? Anya Kirkby: Working with the team a lot. So Amy was a huge help on guiding us on what things would be very useful for visitors, what they really enjoyed when they were on site, what were their key take home messages that they experienced. And then working with Amy and Tracey as well to look at what products people like when they're in the shop anyway and how we can kind of marry those two up. Paul Marden: So what is it that people like when they come to Big Pit? Anya Kirkby: Well, unsurprisingly, the mine, they enjoy the mines, the mining experience. So that was just something that we already had in the shop. So we just expanded on that more if possible. But then we've also taken inspiration from signage. So they already had the original Big Pit signage and we looked at that and kind of again expanded on it. So then we've kind of expanded that to signage that you find in some of the other exhibits. So up in the showers, for example, in the canteen, signage, some of the original pieces from collections. We then translated that into products. So you'll see we've got the designs across mugs, original little metal signs, moved that across to prints, notebooks, postcards. Paul Marden: You've been developing a lot of the products yourself, so bringing that kind of the unifying feel to everything. Anya Kirkby: Yeah. So along with product development and making all the kind of the new things that we can have it's just bringing across the branding through the AC brand really strongly across everything. It's got such a strong message that we may as well have that on as many products as we possibly can do. Paul Marden: And how much of the stuff is actually locally sourced? Anya Kirkby: Oh, it's huge amounts. And the exciting thing is after speaking to Amy, the things that she needs to reorder are the local suppliers, which is so nice. So a lot of the confectionery that's locally sourced candles, soap, the coal figures, the wooden spoons, chocolate boxes, the biscuit boxes. So as much as possible. And then we've worked with local suppliers as well to do photography, to do some of the signage, to do the original signwriting in the shop as well. So beyond products, we've looked at the POS points like elements of the shop as well. So thankfully we've used as many local spires as we possibly can. Paul Marden: You've enjoyed this project, haven't you? Anya Kirkby: I absolutely loved it, yeah. It's fantastic to see it's absolutely amazing. Paul Marden: Yeah. Anya Kirkby: So yeah, it's really special. Paul Marden: And then from here you springboard on to the other seven sites. How do you, how do you come up with the ideas then? Anya Kirkby: Exactly the same process. So working with the teams to find out what it is that visitors absolutely love about their sites and bringing that into the shop experience. So again I get very lucky. I get to go around a lot museums and experience it. Paul Marden: It's a tough job, isn't it?Anya Kirkby: It's tricky. But basically finding out what they love and bringing that through the really things that visitors take home with them anyway and just making it into a product that they can actually physically take a piece of the museum home with them as well. Paul Marden: It's great because there are some pocket money items here because I take kids on school visits and it's a very expensive experience. You know, if they catch take a fiver with them, often they can't get anything with a fiver but they can walk in and they've got pencils, they've got rubbers and they'll walk out happy with those little bits. But at the same time you've got some beautiful stuff that the grown ups can come and pick up and really enjoy. Anya Kirkby: It's the same as any museum visitor. You kind of have to look at who's going to be visiting. It's all types of people that come and just gauging it from that as well. So having an offer for everyone that they can enjoy. Someone said to me once that children for the first time. It's often their first time having a transaction monetary wise. Is that a museum on a school trip? So it's just lovely to kind of have something for them to experience that as well. Paul Marden: Never thought of it like that. They're out on their own. They're not with mum and dad. So they've got the money themselves and they've got to make the decision. So we are at. I took some kids to the science museum last year. Anya Kirkby: Oh. Paul Marden: And the amount of time we took in the shop because of the indecision that they had. Anya Kirkby: It's the indecision decision and then the queue of all them having a five pound note and having all the change come back or not having quite enough. But I think it's such an important. If you can't do that in a museum, where can you do it? Paul Marden: Guy. Hi. Guy Veale: Hi. Paul Marden: I just wanted to talk to you a little bit about what was your part of the project? Guy Veale: I was sound designer for the soundscape which we can't hear when everyone's chatting. Paul Marden: I can hear some birds in the background. Is that. Guy Veale: Is that canaries? Living canaries. Not dead gas. Paul Marden:  Coal mine canary. Guy Veale: So I did a little bit of research sort of towards the end of the project after lots of stuff had been built in, when they decided that some low level sound would be a good part of the experience. And looking at the brief and the shape of the room, the acoustics, a lot of this new ducting that's gone in that was not then easy to put cables into. We had to go for a wireless solution. Paul Marden:  Okay. Guy Veale: As part of that I found a Swedish company that had a system that creates its own network which is like a weird dream because normally you've got to go the IT guys and then something goes wrong and there's some sort of address problems or. Bluetooth is not always reliable. This has been a revolution just in terms of. Guy Veale: Don't if you can see them. There's little. They look like light fixtures that are centrally over these panels. Paul Marden: Oh right. Guy Veale: And they're quite. Paul Marden: Oh. And so they're speaking speakers pointing down onto the panel to separate it. So what. What. The other kind of sound pictures that you're painting. We've got the canary. What else have you got? Guy Veale: So the whole idea is that you're trying to represent the industrial heritage of the site and have as many authentic sounds from the site as possible. Paul Marden: Right. Guy Veale: So we've reused some of the really high quality recordings that also feature at different parts of the site already. Paul Marden: Yep. Guy Veale: But then, also sourced about another 70 or 80 sound from the BBC archive. Paul Marden: Oh, wow. Guy Veale: Paid for. And so. But if you think about those sounds, they're quite punctuated and aggressive. You think of any industrial sound and like chipping away or different tipples working. You know, the idea is that you don't want to surprise someone that while they're shopping and leaning over next to a speaker and hearing. So it needed to be softened in some way. And you know, traditionally the way I've done work is music and sound design is using different textures and tonal design and like a drone, I suppose, is this as a sort of basis that can be moving and organic, not totally static? Paul Marden: Yeah. Guy Veale:  And the idea was to sort of try and include fragments of relevant songs using the male voice choir.Paul Marden:  Really.Guy Veale: And we tried several things and I looked at it and I realised that you might catch someone coming in for five minutes here and they catch a snippet and it's all well and good for them, but the staff and you've got to hear this eight hours a day, every day, you know, four weeks, a month, so forth. So even just one little identifiable recurring melody starts to get too much, even on quite a long five. Paul Marden: Oh, really? Guy Veale: And I found that it wasn't sustainable. So I, in the end, I ended up using the. Almost like the vocal warm ups and breaths of the choir artificially extended out so they're not breathing, just this constant low level, breathy sort of expulsion. I mean, if went quiet now, we'd hear it as the. As a backdrop and it's embedded with a few other little musical elements that just sort of try and soften and support. I think of it like the vowels of the track and then the consonants. Paul Marden: Or the industrial chipping noises and the harsher noises. Guy Veale: So they're harsher but they're there and they're a bit removed and reverberate and in the background. Paul Marden: But it's really interesting how you describe it in that kind of. Using the metaphor of the letters. Guy Veale: Yeah, that's what it felt like. Just trying to find something that was like a vocabulary of work that has to tick so many different boxes, including like a therapeutic retail experience. People leaving the site with a sense of well being. Also like summarising what they've been through, not sort of projecting them out the door with, you know, a completely new thing or somewhere that they haven't been through yet. So, you know, fair few things to try and fit in there and, you know, hopefully it works and we'll see how things are in a year's time. Paul Marden: Yeah. Cath, the last point I wanted touch on before we finish today is oh my God, how happy everybody was at that event yesterday. How positive the experience was for all of the team members. What was for you the big standout moment for the entire project? Catherine Pinkerton: I mean, there's so many, Paul. But I think for me it's an opportunity to see what can be achieved when people collaborate. And I think, you know, joining the museum three years ago is really collaborating with lots of different departments to achieve something as a team.Catherine Pinkerton: Teamwork is absolutely the key to kind of success and I think you can only achieve that by having that really product professional kind of embodiment with all of the collaborative teams to work together for the same goal. And I, I was really proud yesterday that it took a lot of work, but actually without a team of 40 people as well as the wider organisation, it would not have been, it was no mean feat, but it was certainly wasn't just down to one person saying this is my project because it was a team effort. Catherine Pinkerton: And I was so proud of everybody that was there to kind of thank them along the way to say, this is, we've done this and now onwards and upwards. Paul Marden: Yeah, absolutely. You should be so proud. It really was. Catherine Pinkerton: Thank you. Paul Marden:  It's a demonstration of what a museum gift shop experience can really be like when you work together like that, when you collaborate. So well done to all of you. It was such a lovely experience yesterday. Thank you for inviting me. Catherine Pinkerton: Thank you so much for coming, Paul. I appreciate it. Paul Marden: Before we go though, I always ask for a book recommendation from our guests. Now it would have bankrupted me to have asked everybody yesterday for book recommendations. So you have to take the responsibility of a recommendation on behalf of everybody. What have you got for me? Catherine Pinkerton: The secret for me is, you know, that that book seems to be. I always go back to that book very often and I think it's a key one for lots of areas. So that's definitely a takeaway for me. But the other one I'm reading at the moment called A Monk's Guide to Happiness. I'm not sure if you've had enough to read it. Yeah, it's a 21st century take on A Monk's Guide. It's written by Gelong Thubten and he had a very high powered job and he had a burnout and interestingly he changed his whole mindset in terms of what makes him happy and really making it quite basic. Right. Catherine Pinkerton: So it's a, it's a real eye opener in terms of just pulling things back sometimes, you know, at the end of the day, come on, let's just live life and be happy but, you know, not stress out about things. I'm quite easy to do that. So this is very much a. Just breathe, Kath, get through it. But it's a good one. If you want to just strip it back and just kind of understanding the basics of being happy, then, yeah, he's great. Paul Marden: Oh, Cath, that's a great recommendation. If you go over to Bluesky and repost the show message that Wenalyn put out and say, I want Kath's book, then the first person that does that will get a copy of the book sent to them. Kath, it was absolutely delightful. I enjoyed my day wandering around Big Pit yesterday no end. Given that half my family is from the valleys and most of them were miners, I feel like I should have done this a very long time ago. But it was lovely. And to enjoy the experience of the celebration that you had yesterday, it was a real privilege. So thank you. Catherine Pinkerton: Oh, huge privilege to have you there. Paul. Thank you so much. I'm really appreciative. Did you purchase? Paul Marden: I did purchase on my way out. Catherine Pinkerton: Yay. Great, great, great.Paul Marden: Deal. Catherine Pinkerton: Deal. Thank you so much. Paul Marden: So after my trip 90 metres down to the bottom of the mine shaft, where I of course couldn't take microphones, I'm now back up on the surface, microphones back in hand and enjoying myself, wandering around currently in the winding house, which is where all the machinery is for lifting the cages that 90 metres down to the bottom of the pit head. I've had an amazing day here at Big Pit. It's been so interesting to see this museum and to talk to many of the amazing staff that have taken part in this big project to redesign their gift shops. Highly recommend a day trip to Big Pit. Really has been very enjoyable, if for no other reason, to see that amazing new gift shop experience. Paul Marden: Now, as always, if you'd like a copy of Catherine's book, head over to Blue sky and repost the show notice that Wenalyn will post out and say, I want a copy of Catherine's book and the first person to do that will get that copy sent over to them. So all that remains for me to say is thank you to Catherine for inviting me here to Big Pit today. And I'll see you again soon. Take care. Bye Bye. Paul Marden: Thanks for listening to Skip the Queue. If you've enjoyed this podcast, please leave us a five star review. It really helps others to find us. Skip The Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them to increase their visitor numbers. You can find show notes and transcripts from this episode and more over on our website, skipthequeue fm.  The 2024 Visitor Attraction Website Survey is now LIVE! Dive into groundbreaking benchmarks for the industryGain a better understanding of how to achieve the highest conversion ratesExplore the "why" behind visitor attraction site performanceLearn the impact of website optimisation and visitor engagement on conversion ratesUncover key steps to enhance user experience for greater conversionsDownload the 2024 Rubber Cheese Visitor Attraction Website Survey Report

If you're enjoying the content, please like, subscribe, and comment! Please consider supporting the show! https://anchor.fm/worldxppodcast/support Salman's LinkedIn: https://www.linkedin.com/in/salman-khan-347a7713 Salman Khan is the Founder and Managing Principal of Stabilis Capital Management. Mr. Khan founded Stabilis in 2010 after spending 12 years at Goldman Sachs and 6 years at Silver Point. At Goldman, Mr. Khan was the Group Head and ran the Latin American loan acquisition business from 1997-2001. He also built and ran the US Small and Middle Market Loan Acquisition business which he later ported to Silver Point in 2004. Salman has invested over $6 Billion during his career. At Silver Point, Mr. Khan created and ran a $600 million discretionary portfolio focused on Middle Market Loan Acquisition for 6 years. In 2010, Mr. Khan established Stabilis and has continued the loan acquisition strategy and built a bridge lending strategy as a complementary business. Mr. Khan has a BS in Electrical Engineering from Columbia University and an MBA from the Wharton School at the University of Pennsylvania. Samir's Links: https://samirvarma.com/ https://www.substack.com/@samirvarma Samir is an Author, Physicist, Entrepreneur, Inventor, and Hedge Fund Manager. He has a PhD in Theoretical Physics from The University of Texas. The incomparable E.C.G. Sudarshan was his advisor and Nobelist Steven Weinberg was on his dissertation committee. He is the author of The Physics of Free Will: How Determinism Affects Everything from The Future of AI to Traffic to God to Bees. He is working on a second book tentatively titled, I Wish I Had Known That about economics, finance and politics. ______________________ Follow us! @worldxppodcast Instagram - https://bit.ly/3eoBwyr @worldxppodcast Twitter - https://bit.ly/2Oa7Bzm YouTube - http://bit.ly/3rxDvUL Spotify - http://spoti.fi/3sZAUTG #god #religion #free #freewill #determination #christian #islam #physics #law #subscribe #explore #explorepage #podcastshow #longformpodcast #longformpodcast #podcasts #podcaster #newpodcast #podcastshow #podcasting #newshow #worldxppodcast #viralvideo #youtube

Asia-Pacific has come out of the blocks much faster than the US and Europe in deal-making activity in 2025. The volume of mergers and acquisitions (M&A) in the Asia-Pacific is up 19 per cent from the first quarter in 2024. So what’s driving this optimism? Which sectors are emerging as the biggest winners? On Wealth Tracker, Nadiah Koh speaks to Jason Saw, Group Head of Investment Banking of CGS International Securities, to find out more.See omnystudio.com/listener for privacy information.

In this episode, I'm joined by the brilliant Zahoor Ahmad, who's leading the charge at the Co-op when it comes to turning big talk about racial equity into real action. We're getting into everything from unconscious bias to how data (yes, actual numbers) can help create fairer workplaces. Zahoor brings decades of experience, loads of honesty, and the kind of clarity that cuts through the fluff. This one's essential listening if you're serious about building truly inclusive cultures - not just performative posters in the hallway.Highlights:(2:10) Current Relevance of Racial Equity(5:20) Challenges and Misconceptions in EDI(11:34) Impact of Media and Public Perception(18:40) Structural Inequality and Data-Driven Change(37:43) Addressing Systemic Racism and Individual Experiences(46:07) The Role of Compassionate Leadership(49:31) Future Vision for EDI(55:37) Conclusion and Final ThoughtsZahoor Ahmad is Group Head of Social Mobility, Inclusion and Belonging for the Co-op group with over two decades of experience in equality, diversity and inclusion practice garnered across and range of industries, including the public, private and charitable sectors. He currently serves as a member of the Co-op Group's Exec Board. As a graduate of psychology, he fosters a behavioural approach, and has been instrumental in pioneering approaches to tackling non-inclusive behaviours and structural inequalities. He has led D&I teams in the MoD, the finance sector, the emergency services and the charitable sector. He has worked in a wide range of multi-agency environments collaborating and leading programmes across education, health and early careers. He is a specialist inclusive coach and mentor, and frequent keynote speaker on topics ranging from socio-economic inequality to re-imagining inclusive leadership.Take the Aurora 360 Quiz: How Effective Is Your Company's Wellbeing Strategy? Click HereConnect with us here:Website: aurorawellnessgroup.co.ukLinkedIn: NgoziLinkedIn: ObehiAurora Company Profile 2024Book a Call here

In this episode, Joe is joined by Ben Way, Group Head of Macquarie Asset Management and Andrea Quirk, Global Head of Credit Ratings at S&P Global Ratings. Discussion covered the explosion in growth of datacenters, how AI is driving demand for digital infrastructure and Ben's view of being present in the moment throughout your career.

Preparing for ransomware - where is your data and how is it protected? Building cyber resilience for your data, across on-premises and cloud Reducing the window of damage and minimising the time to recover This episode is hosted by Thom Langfordhttps://www.linkedin.com/in/thomlangford/Heather Lowrie, Independent Advisor, Earthgard Ltdhttps://www.linkedin.com/in/heather-lowrie/Raza Sadiq, Head of Enterprise Risk, MQubehttps://www.linkedin.com/in/razasadiq7/Sandra Bell, Group Head of Organisational Resilience, Novunahttps://www.linkedin.com/in/sandra-bell-13a109183/Grant Caley, UK & Ireland Solutions Director, NetApphttps://www.linkedin.com/in/grant-caley-a424681/

In this inspiring episode of the Big Careers, Small Children podcast, Verena Hefti MBE speaks with Louise Donaghey FRAeS, Group Head of Engines at International Airlines Group GBS, who will soon be one of Leaders Plus' Senior Leader Mentors, about her remarkable career in aviation, leadership in male-dominated environments, and her experience of being the sole breadwinner in her family for nearly two decades.Louise shares candidly about managing the pressure of high-stakes roles while raising two children, how she learned to embrace vulnerability as a strength, and what it really takes to stay present as a parent when the stakes at work are high. Her story is full of honesty, practical wisdom, and powerful reframing of success, motherhood, and leadership.Together, they explore:✔️ What it means to lead as the sole breadwinner in a family✔️ Why vulnerability is a leadership strength, not a weakness✔️ How to deal with judgement from others (especially fellow parents)✔️ Practical strategies to be present with your children while succeeding at work✔️ How to shut out guilt and define success on your own terms✔️ Why ambition can grow because of parenting, not in spite of it✔️ The value of scaring yourself with roles that stretch youWhat You'll Learn in This Episode:How to balance career ambition and caring responsibilitiesWhy perfection is a myth and authenticity matters moreHow to handle judgment and stay confident in your choicesStrategies for setting boundaries and managing your energyThe mindset shift needed to thrive as a working parent and leaderShow Notes:Connect with Louise Donaghey on LinkedInLearn more about the Leaders Plus: Big Careers, Small Children podcast and explore additional resources at leadersplus.org.Follow Leaders Plus on LinkedIn, Instagram, and Bluesky.Connect with our CEO, Verena Hefti MBE on LinkedIn.Find out more about the work of Leaders Plus by signing up to our Newsletter.Our multi-award-winning Leaders Plus Fellowships support parents committed to career growth while enjoying family life. Expertly designed to keep parents on the leadership path, our programme tackles gender pay gap issues and empowers parents to thrive. Learn more here: Leaders Plus Fellowship.More BCSC episodes you might love:Episode 199: (C-Suite Series) Elizabeth Willetts - How to Break the Glass Ceiling While Juggling Career Ambitions and ParenthoodEpisode 203: (C-Suite Series) Jane...

Nosipho Radebe speaks to Tshepo Marumule, Group Head of External Affairs and Public PolicySee omnystudio.com/listener for privacy information.

We take a look back on the big news stories of the week with our 'Friday Forum'. Joining Pat in studio this morning was Senator Anne Rabbitte, Fianna Fáil, Spokesperson on Public Expenditure, Ged Nash TD, Labour, Louth, Party Chair, Spokesperson on Finance and Public Expenditure. Also in studio was Kevin Doyle, Group Head of News, Mediahuis Ireland and Christina Finn, Political Editor of TheJournal.ie.

#227 How to Choose the Right Tech Stack Without Wasting Money with Tim Cadbury https://open.spotify.com/episode/4mVO2Gtl2Vx5bQmDNuWfTi In today's rapidly evolving business landscape, selecting the right technology stack is critical for organizational success and financial efficiency. The strategic selection of technological tools can make or break a company's operational effectiveness, directly impacting its growth trajectory and competitive positioning. This podcast episode featuring Tim Cadbury, a fractional CFO at InfiniteCFO, delves deep into the nuanced world of tech stack selection for high-growth businesses. Cadbury brings a wealth of experience from corporate giants like ITV and the dynamic startup ecosystem, offering listeners invaluable insights into navigating the complex terrain of technological infrastructure selection. Key discussion points revolve around the challenges businesses face when choosing technological solutions, the importance of scalability, and the need for adaptable systems that can grow with an organization. Cadbury emphasizes that tech stack selection is not a one-size-fits-all approach but a strategic decision requiring careful consideration of current needs and future growth potential. The conversation provides a comprehensive exploration of how fractional CFOs like Cadbury help businesses make informed technological investments, leveraging their extensive experience and understanding of various industry ecosystems. By sharing practical examples and strategic approaches, the podcast offers a roadmap for businesses seeking to optimize their technological investments without unnecessary expenditure. About Tim Cadbury Tim supports high growth businesses with a CFO-led virtual finance function. In his 3 years at InfiniteCFO, he's helped businesses in B2B SaaS, Cyber, LegalTech, AdTech, InsureTech, and Software. Successful projects include fundraises, M&A and finance transformations. Previously, Tim spent 13 years at ITV plc, including roles in Investor Relations, as Group Head of FP&A and as Finance Director for the £2bn advertising business. He spent 4 years out of finance growing the technology business SDN to >£65m profit, which included negotiating all commercial contracts and running the tech team. He was also a Director of D34, a joint venture with Channel 4 which transmits all the UK's commercial Public Service Broadcasters.  Tim qualified as an ACA with KPMG London. Key topics covered: Fractional CFO approach to supporting high-growth technology businesses Strategic importance of selecting scalable technological infrastructure Leveraging Xero and complementary ecosystem tools for financial management Role of AI and automation in streamlining repetitive financial tasks Importance of understanding business-specific technological requirements Balancing current technological needs with future growth potential Navigating fundraising and due diligence with robust technological systems Developing comprehensive financial strategies through intelligent tech selection Continuous learning and adaptation in technological ecosystem Value of professional networks in making informed technological decisions https://www.youtube.com/watch?v=auEV4K6aMyE&t=2s Links Tim Cadbury  on LinkedIn Kevin Appleby on LinkedIn GrowCFO Mentoring Timestamps 0:05:59 - Professional background introduction 0:10:38 - Career progression at ITV 0:16:50 - Transition to fractional CFO role 0:22:13 - Tech stack selection strategies 0:28:48 - Scalability of financial systems 0:34:18 - Comprehensive financial operations approach 0:37:03 - Fundraising landscape insights 0:40:22 - Impact of professional development programs 0:45:09 - Future career perspective Find out more about GrowCFO If you enjoyed this podcast, you can subscribe to the GrowCFO Show with your favorite podcast app.

ALL HANDS ON DECK - UNLOCKING CAPITAL & FINANCING OPTIONS FOR SHIPPING Moderator: Mr. John Imhof, Shareholder - VedderPrice Panelists: • Mr. Evan Cohen, Managing Director & Group Head of Maritime Finance - First Citizens Bank • Mr. Wiley Griffiths, Global Head of Transportation Investment Banking, Managing Director - Morgan Stanley • Mr. Harris Antoniou, Founder & Managing Director - Neptune Maritime Leasing • Mr. Christopher Avella, CFO – Scorpio Tankers, Inc. (NYSE: STNG) • Mr. Simos Spyrou, co-CFO - Star Bulk Carriers Corp. (NASDAQ: SBLK) 19th Annual Capital Link International Shipping Forum Monday, March 31, 2025, Metropolitan Club, New York City Held in Cooperation with NYSE & Nasdaq. The Forum examined the macroeconomic issues that are shaping and transforming the international shipping markets today, featuring a comprehensive review and outlook of the various shipping markets, made more relevant by the release of companies’ annual results. The forum provided a platform for investors, financiers, cargo owners and shipowners to discuss the latest developments in the global shipping, energy and commodity markets, and financial and capital markets, as well as critical topics of the industry such as geopolitics, energy security, sanctions, access to capital, regulation, technology, innovation and more. More Info: https://shorturl.at/8iG2a #ShippingIndustry #MarineIndustry #ShippingLeadership #Keynoteaddress #MaritimeExperts #Forums #Capitallink #NewYork

ALL HANDS ON DECK - UNLOCKING CAPITAL & FINANCING OPTIONS FOR SHIPPING Moderator: Mr. John Imhof, Shareholder - VedderPrice Panelists: • Mr. Evan Cohen, Managing Director & Group Head of Maritime Finance - First Citizens Bank • Mr. Wiley Griffiths, Global Head of Transportation Investment Banking, Managing Director - Morgan Stanley • Mr. Harris Antoniou, Founder & Managing Director - Neptune Maritime Leasing • Mr. Christopher Avella, CFO – Scorpio Tankers, Inc. (NYSE: STNG) • Mr. Simos Spyrou, co-CFO - Star Bulk Carriers Corp. (NASDAQ: SBLK) 19th Annual Capital Link International Shipping Forum Monday, March 31, 2025, Metropolitan Club, New York City Held in Cooperation with NYSE & Nasdaq. The Forum examined the macroeconomic issues that are shaping and transforming the international shipping markets today, featuring a comprehensive review and outlook of the various shipping markets, made more relevant by the release of companies’ annual results. The forum provided a platform for investors, financiers, cargo owners and shipowners to discuss the latest developments in the global shipping, energy and commodity markets, and financial and capital markets, as well as critical topics of the industry such as geopolitics, energy security, sanctions, access to capital, regulation, technology, innovation and more. More Info: https://shorturl.at/8iG2a #ShippingIndustry #MarineIndustry #ShippingLeadership #Keynoteaddress #MaritimeExperts #Forums #Capitallink #NewYork

Nedbank is the latest bank highlighting a growing trend of fraudsters pretending to be police officers to scam unsuspecting South Africans. The bank released a fraud alert to customers that fraudsters use vishing calls to scam customers out of their money. Vishing is short for "voice phishing- a type of cybercrime where fraudsters use phone calls or voice messages to trick victims into revealing sensitive information. Scammers pose as bank employees from the bank fraud department or police officers. They call victims to inform them that they are linked to a fraud case before advising them to transfer money from their accounts.. To unpack this Bongiwe Zwane spoke to Lucas Venter , Nedbank's Group Head of Fraud Detection

A furious dispute over speaking rights spiralled out of control in the Dáil yesterday , with the Ceann Comhairle branding TDs' behavior ‘a disgrace'. Joining me now is Kevin Doyle, Ex. Group Editor of the Irish Independent.

Group Head of Research Harry Tchilinguirian is joined by guest Robert McNally, President of Rapitan Energy Group, to unpack the latest developments in U.S. energy policy, geopolitics, and oil markets under the Trump administration.Harry and Robert discuss key topics such as Iran sanctions, OPEC+ dynamics, and the delicate balancing act of driving oil prices lower while maintaining domestic production. Robert also provides expert insights into the administration's strategy, drawing on his experience working with the George W. Bush administration.The discussion also dives into the ongoing negotiations surrounding Ukraine and Russia, the evolving U.S.-Saudi relationship, and how these factors impact global oil markets. With first-hand experience in both policy and market analysis, Robert sheds light on how Washington's decisions ripple through global markets. If you're looking to decode the administration's approach to energy and trade, this is a must-watch episode.Trade for free with Onyx Markets: onyxmarkets.co.ukGet industry news, research, and commentary on Flux News: flux.liveGet live industry-grade data on Flux Terminal - free with Onyx Markets: https://onyxcapitalgroup.com/flux_______________________________________________________________________________________ Follow us:https://linktr.ee/onyxcapitalgroupYouTube: https://www.youtube.com/@worldofoilderivativesLinkedIn: https://www.linkedin.com/company/onyx-capitalgroup/X: https://x.com/Onyx__EdgeTikTok: https://www.tiktok.com/@onyxcgroupInstagram: https://www.instagram.com/onyxcgroup/CFDs and spread bets are complex instruments and come with a high risk of losing money rapidly due to leverage. The vast majority of retail client accounts lose money when trading in CFDs and spread bets. You should consider whether you understand how CFDs and spread bets work and whether you can afford to take the high risk of losing your money.

AI greift immer mehr in die Wertschöpfungskette des Marketings ein. Viele Unternehmen prüfen daher, ob nicht bestimmte Aufgaben effizienter und besser inhouse erledigt als extern an Agenturen vergeben werden können. Welche Aufgaben sind dies? Lassen sich diese tatsächlich inhouse besser bewältigen? Ist "Branding versus Marketing" ein Mythos oder gelebte Realität in vielen Unternehmen? Warum ist die Unterscheidung zwischen Out-of-Market- und In-Market-Zielgruppen ein nützlicherer Denkrahmen als der klassische Funnel-Ansatz?

On this episode of the Scouting For Growth podcast, Sabine VdL talks to Danilo Raponi about the trends and topics from this year’s ITC London event including AI, sustainability, new startups, and why InsurTech isn’t dead. KEY TAKEAWAYS Climate is the biggest risk along with misinformation with generative AI because the misuse of that can amplify the spread of misinformation, which is affecting a lot of economies and democracies. Partnerships are essential though it’s not always super easy especially when we’re talking about public/private partnerships. There has to be an awareness on both sides that the starting points can be different but your goals and objectives we want to meet are the same. For example, the public sector doesn’t always shave profit as a motive, but the public sector my understand that the private sector has to make money somehow. Technology can really help us with risk protection with monitoring and detection of things like forest fires. There are fantastic satrtups out there with devices that detect forest fires extremely early both with devises you can place strategically where fires are likely as well as with satellites. There are a lot of materials that can now be used to rebuild houses and make them less prone to be burned down. When these risk mitigations are in place it becomes easier for insurers to provide insurance. Insurance and reinsurance are essential to make the world work. And they’ve been important in growth and innovation across the world going back to the merchants in Venice. Attracting talent from the younger generation is important, but it’s important for them to work in a place that lives up to its values. It’s easier to attract talent in innovation because it’s all about technology and it’s cool. But, when you combine purpose with that and show the positive outcomes the products will have for other people, that makes it even easier. BEST MOMENTS ‘Generali is a 200-year-old startup, which is a fancy way of saying that we’ve always had a remarkable ability to stay ahead of the trends, innovate and be close to our customers.’‘We need to be humble. These are big things that no one can solve on their own.’‘Parametrics can be an option to be looked at in modelling and technologies around insuring the ‘uninsurable’.’‘There’s a growing awareness that all the issues that the world is facing are big ones, but they can also be turned into opportunities for insurance companies.’ ABOUT THE GUEST Danilo Raponi: Group Head of Innovation at Generali, Managing Director, Board Member, Angel Investor, MBA (Bocconi), PhD (Cambridge) Danilo Raponi serves as Group Head of Innovation at Generali, one of the world’s leading insurance and financial services companies. In this capacity, he focuses on accelerating the company’s strategic and business transformation and spearheading new product development to enhance customer experience. Alongside his executive role, Danilo is a Managing Director and Board Member, helping guide strategic decision-making and long-term growth across multiple initiatives. He is also leading Generali Ventures, the VC initiative of the Generali Group, bridging corporate strategy with entrepreneurial ecosystems. Danilo holds a Master of Science summa cum laude from LUISS University in Rome, an MBA from the Bocconi School of Management, and a PhD from the University of Cambridge. These academic achievements underpin his multidisciplinary approach to innovation, enabling him to navigate complex challenges and foster impactful solutions within Generali’s global network. ABOUT THE HOST Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers, accelerated over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner. Twitter LinkedIn Instagram Facebook TikTok Email Website

Group Head of Research Harry Tchilinguirian is joined by guest Kate Durian, Fellow of the Energy Institute UK & Contributing Editor to the Middle East Economic Survey (MEES) publication, for a special episode.Drawing on Kate's experience, they discuss Saudi Arabia's strategic approach to oil production, the UAE's evolving role within OPEC+, and the broader impact of U.S. foreign policy under Trump. They also explore Iran's oil exports amid sanctions, the shifting dynamics of global supply and demand, and the long-term sustainability of OPEC+ market management strategies.In addition to market fundamentals, the podcast highlights geopolitical tensions in the Middle East - particularly the impact of the ongoing Gaza conflict and regional economic pressures. Harry and Kate analyse the potential consequences of U.S. tariffs, Saudi-UAE relations, and Iraq's compliance with OPEC+ targets.  Trade with Onyx Markets: https://onyxmarkets.co.uk/https://linktr.ee/onyxcapitalgroup Follow us: YouTube: https://www.youtube.com/@worldofoilderivativesLinkedIn: https://www.linkedin.com/company/onyx-capitalgroup/X: https://x.com/Onyx__EdgeTikTok: https://www.tiktok.com/@onyxcgroupInstagram: https://www.instagram.com/onyxcgroup/CFDs and spread bets are complex instruments and come with a high risk of losing money rapidly due to leverage. The vast majority of retail client accounts lose money when trading in CFDs and spread bets. You should consider whether you understand how CFDs and spread bets work and whether you can afford to take the high risk of losing your money.

What's making supply chain risk the fastest-growing cyber-risk categoryHow to galvanise your internal and external peers to develop a shared responsibility for supply chain cyber-risksDesigning and implementing effective key controls to mitigate supply chain cyber-risks This episode is hosted by Jonathan Craven:https://www.linkedin.com/in/jonathanbcraven/Mike Johnson, Global Cyber Threat & Incident Response Manager, Verifonehttps://www.linkedin.com/in/mike---johnson/Jean Carlos, Group Head of Cyber Architecture & Engineering, TP ICAP https://www.linkedin.com/in/jeanpc/Richard Marcus, CISO, AuditBoardhttps://www.linkedin.com/in/richard-marcus-b3192261/

Onyx Research Associates Mita Chaturvedi and Vincent Wu join Group Head of Research Harry Tchilinguirian to discuss price direction and technical analysis in the oil market over the last week. It's International Energy Week, and the team talk key takeaways so far. They explore major market drivers, including potential Trump tariffs and sanctions on Iran and Venezuela, the evolving Russia-Ukraine situation, and shifting global oil flows. With Brent sitting around $73.30/bbl, the team examines volatility, OPEC+'s potential response, and China's role in Iranian crude purchases. The team also discuss refining challenges - particularly Nigeria's Dangote refinery - and the impact of possible U.S. tariffs on Canadian and Mexican oil. Finally, they give their forecasts for where Brent will sit at the end of Q1.https://linktr.ee/onyxcapitalgroup Follow us: YouTube: https://www.youtube.com/@worldofoilderivativesLinkedIn: https://www.linkedin.com/company/onyx-capitalgroup/X: https://x.com/Onyx__EdgeTikTok: https://www.tiktok.com/@onyxcgroupInstagram: https://www.instagram.com/onyxcgroup/

Welcome back to The Wellbeing Rebellion! Today, we're talking about something crucial - supporting the wellbeing of frontline workers. These are the people without office comforts, working in unpredictable environments. Joining me is Jamie Broadley, Group Head of Health and Wellbeing at Serco. With a background in professional rugby and NHS staff wellbeing, Jamie's now led Serco to achieve ISO 45003 certification - one of only two UK companies to do so. We explore what that means and how organisations can make well-being part of how they do business.Highlights:(2:25) Jamie Broadley's Background and Career Journey(8:37) ISO 45003 Certification and Its Importance(16:30) Serco's Approach to Wellbeing and Safety(23:07) Implementing ISO 45003 at Serco(26:06) Monitoring and Tracking Wellbeing Metrics(37:12) Challenges and Benefits of ISO 45003Find out more about Jamie:LinkedInMake a DifferenceSerco ISO Friendly Wellbeing ApproachISO 45003 Safety StandardTake the Aurora 360 Quiz: How Effective Is Your Company's Wellbeing Strategy? Click HereConnect with us here:Website: aurorawellnessgroup.co.ukLinkedIn: NgoziLinkedIn: ObehiAurora Company Profile 2024Book a Call here

Join The Officials - Director of Benchmarking, Jorge Montepeque, Group Head of Research, Harry Tchilinguirian, and Research Analysts William Cunliffe and Edward Hayden-Briffett - for a brand new episode. They unpack and analyse the effects Trump's moves have had on the markets this week - and what could happen in the near future.From continuing tariffs to peace talks with Putin, it's been a busy week. What would the war between Russia and Ukraine ending mean for the oil markets? How would Russian supply coming back to Europe impact prices, and what does Germany's reaction to the peace talks mean?Join The Officials for a comprehensive analysis of what's driving global markets, the forces behind these changes, and what lies ahead.https://linktr.ee/onyxcapitalgroup Follow us: YouTube: https://www.youtube.com/@worldofoilderivatives LinkedIn: https://www.linkedin.com/company/onyx-capitalgroup/ X: https://x.com/Onyx__Edge TikTok: https://www.tiktok.com/@onyxcgroup Instagram: https://www.instagram.com/onyxcgroup/ 

Onyx Research Associates Mita Chaturvedi, Martha Dowding, and Vincent Wu join Group Head of Research Harry Tchilinguirian to discuss price direction and technical analysis in the oil market over the last week.The team unpacks key market drivers, including President Trump's aggressive tariff policies, ongoing Fed interest rate decisions, and geopolitical developments such as U.S.-Russia negotiations on Ukraine. They also cover critical fundamentals, including OPEC's latest demand forecasts and U.S. crude inventory builds, as well as technical factors influencing Brent, gasoline, and gasoil prices. Looking ahead, the team give their Brent forecasts. Focusing on technical analysis, the episode explores price trends, support and resistance levels, and momentum indicators. Brent has been on a steady decline since Trump's inauguration, with a bearish outlook suggesting a potential test of the $72/bbl level in the coming week. Meanwhile, European gasoil and U.S. gasoline markets exhibit range-bound trading, with key support and resistance levels dictating short-term price action. The team give their forecasts

2025 15th Annual Capital Link Greek Shipping Forum | Bank Finance Panel Featuring the institutional and industry leadership of global shipping, this forum addressed the industry's main trends and challenges, as well as the opportunities that lie ahead and strategies to compete in an increasingly complex and demanding landscape. The industry is impacted by major factors such as geopolitics, energy security, regulations, shifts in trade routes, global economic trends, commerce, and more. In this environment, the role of shipping as the link in the global supply chain remains vital. Moderator: Mr. Jasel Chauhan, Partner, Head of International Finance – Hill Dickinson LLP Panelists: • Mr. Philipp Wünschmann, Head of Shipping – Berenberg• Mr. Chris Conway, Managing Director, Global Head of Transportation – Export Agency Finance – Citi • Mr. Christos Tsakonas, Global Head of Shipping – DNB • Mr. Evan Cohen, Managing Director & Group Head of Maritime Finance – First Citizens Bank In partnership with DNV and in cooperation with Nasdaq and NYSE Athenaeum Intercontinental Athens, Greece Friday, February 7, 2025 More Info: https://lnkd.in/dtgncZhg #ShippingIndustry #MarineIndustry #ShippingLeadership #MaritimeExperts #Athens #Forums #Capitallink

In this episode, Diana Springer, Group Head of Brand & Marketing at Standard Bank, talks about preserving trust while infusing fresh creativity into Africa's largest financial institution. With a heritage spanning 162 years and 15M+ customers, Standard Bank has every reason to play it safe—yet Diana reveals how her team fosters innovation, internal advocacy, and an emotive brand narrative in a typically functional category.From her agency background (Ogilvy, Saatchi) to the challenges of marketing a global, matrixed financial services group, Diana shares tactics for balancing brand consistency with the need for breakthrough creativity. Whether you're a marketer in a highly regulated industry or just want to hear what it's like taking a heritage brand forward, this conversation will both give you insight and inspiration.Watch the video version of this podcast on Youtube ▶️: https://youtu.be/FqizjfWSSUs  

Part 2 of 2: Our guest today is Parag Shah, CEO and Founding Managing Director of K2 HealthVentures. K2 HealthVentures is an alternative investment firm that provides flexible, long-term financing solutions to innovative private and public companies in the life sciences and healthcare industries. Committed to making a broader impact, K2 also donates a percentage of its profits to support underserved areas in healthcare. Before founding K2, Parag was Senior Managing Director & Group Head of the Life Sciences practice at Hercules Capital, where he led the fund's public offering and managed over $2 billion in investments. His deep expertise in life science and healthcare financing was further shaped through key leadership roles at Comerica, Imperial Bank, and BankBoston.Parag's academic background includes a Masters in Environmental Policy & Planning and a Bachelors in Molecular Biology from MIT, where he conducted research at the Whitehead Institute. With 25+ years of experience at the intersection of science and finance, Parag brings invaluable insights for first-time founders, investors, scientists, and industry leaders navigating the complexities of biotech funding.

Onyx Research Associates Mita Chaturvedi, Martha Dowding, and Vincent Wu join Group Head of Research Harry Tchilinguirian to discuss the direction of oil prices in the wake of a volatile week of Trump tariffs.Traders are on edge after the US' decision to delay tariffs on oil imports from Mexico and Canada. China has also responded, introducing selective tariffs on U.S. coal and LNG. Brent was sitting just under $75/bbl at time of recording, and while the postponement eased immediate concerns, there's still a chance these tariffs could resurface.The team discuss Trump's plans to ramp up economic pressure on Iran and limit its oil exports. The effectiveness of this proposed policy is questionable, given that much of Iran's oil is still making its way to China despite sanctions. They also discuss how refining margins and gasoline prices could be affected, especially as U.S. refiners are built to handle heavier crude from Canada and Mexico. Looking ahead, the team give their Brent forecasts. https://linktr.ee/onyxcapitalgroup Follow us: YouTube: https://www.youtube.com/@worldofoilderivativesLinkedIn: https://www.linkedin.com/company/onyx-capitalgroup/X: https://x.com/Onyx__EdgeTikTok: https://www.tiktok.com/@onyxcgroupInstagram: https://www.instagram.com/onyxcgroup/

Part 1 of 2: Our guest today is Parag Shah, CEO and Founding Managing Director of K2 HealthVentures. K2 HealthVentures is an alternative investment firm that provides flexible, long-term financing solutions to innovative private and public companies in the life sciences and healthcare industries. Committed to making a broader impact, K2 also donates a percentage of its profits to support underserved areas in healthcare. Before founding K2, Parag was Senior Managing Director & Group Head of the Life Sciences practice at Hercules Capital, where he led the fund's public offering and managed over $2 billion in investments. His deep expertise in life science and healthcare financing was further shaped through key leadership roles at Comerica, Imperial Bank, and BankBoston.Parag's academic background includes a Masters in Environmental Policy & Planning and a Bachelors in Molecular Biology from MIT, where he conducted research at the Whitehead Institute. With 25+ years of experience at the intersection of science and finance, Parag brings invaluable insights for first-time founders, investors, scientists, and industry leaders navigating the complexities of biotech funding.

Today's episode is going to dive deep into the fascinating world of Employment Practices Liability, or EPL. This $4-5bn premium class of business is one that has grown into a standalone specialist line over the last 25 years and is one whose growth is almost guaranteed to continue into the future. I say that growth is almost guaranteed because its progress is almost wholly aligned with the parallel progress of society at large. As society develops and standards and expectations are raised in the workplace, so the consequences of failing to keep up with best practice will become steadily more severe for employers who fall behind. Legislation changes and over time tends to create new forms of liability for employers. At the same time unwritten societal norms evolve, almost always faster than the legislation can keep up. Behaviour that might have been acceptable or even encouraged 30 years ago may today be the cause of new grievances and complaints in the workplace. Similarly, as technological change accelerates and the way we work and where we work evolves, so new avenues for potential claims are being created at pace. Also as workforces age and become more diverse, once again the potential for conflicting views on what is and what is not acceptable conduct by colleagues, employees and bosses of differing ages and cultural backgrounds is increased. To sum up some liabilities are statutory and laid out in black and white, but others are becoming far more subjective; one person's idea of absolute impartiality may be another's idea of unjustifiable discrimination. Something many see as harmless teambuilding fun might be harassment when viewed from another perspective. And because many employers and industry sectors follow very similar HR systems, Employment practices claims are also potentially systemic in nature. This merely adds potential fuel to the fire. There's an awful lot going on here and this is clearly not a line of business that the unprepared should be dabbling in. That's why I have assembled a trio of experts from underwriting, claims and the legal profession to shed light from all angles on the core questions and key trends affecting this dynamic class. Bethany Greenwood (pictured top) is Beazley's Group Head of Specialty Risks and Kamal Chhibber (pictured middle) is its Claims Focus Group Lead for International Financial Lines. (By the way, Kamal Chhibber is known as Chhibbs by everyone, so this is how he is addressed throughout the podcast) These two senior insurance practitioners have been professionally assisted by Louise Bloomfield (pictured bottom), a partner at UK law firm DAC Beachcroft. The intention is that this podcast will be of value to anyone with an interest in this burgeoning casualty line and the fast-evolving cultural and legal territory that it inhabits. I've spoken to the experts, so you absolutely don't have to be one yourself. NOTES AND ABBREVIATIONS ADA = The Americans with Disabilities Act (US) EEOC = The Equal Employment Opportunity Commission (US) ACAS = The Advisory, Conciliation and Arbitration Service (UK)   RECOMMENDED FURTHER READING Beazley has just launched a report entitled Spotlight On Boardroom Risk 2024 It deals with the evolving boardroom risk landscape, from business interruption and supply chain risks to regulations, reputation, and employer risks.

In this episode, Diana Springer, Group Head of Brand & Marketing at Standard Bank, talks about preserving trust while infusing fresh creativity into Africa's largest financial institution. With a heritage spanning 162 years and 15M+ customers, Standard Bank has every reason to play it safe—yet Diana reveals how her team fosters innovation, internal advocacy, and an emotive brand narrative in a typically functional category.From her agency background (Ogilvy, Saatchi) to the challenges of marketing a global, matrixed financial services group, Diana shares tactics for balancing brand consistency with the need for breakthrough creativity. Whether you're a marketer in a highly regulated industry or just want to hear what it's like taking a heritage brand forward, this conversation will both give you insight and inspiration.Watch the video version of this podcast on Youtube ▶️: https://youtu.be/0KLNVlFIxsQ  

Security Visionaries is back for 2025, and host Emily Wearmouth is kicking things off with a conversation about the intersection between cyber and physical security when it comes to major events with Ben Morris, Group Head of Cyber Security for World Rugby. In their conversation,  Ben and Emily discuss the unique challenges of safeguarding international sports events, where cybersecurity and physical security intersect. From securing stadiums worldwide to collaborating with governments and navigating evolving threat landscapes, Ben offers fascinating insights into the complexities of modern sports security. Additionally, they also discuss how popular culture portrays security and the future of cybersecurity in global sports.

In the first episode back of Oil Insights for 2025, host Harry Tchilinguirian, Group Head of Research at Onyx Capital Group, is joined by Research Associates Martha Dowding, Vincent Wu, and Mita Chaturvedi. Together, they analyse the buoyancy of Brent oil futures in early 2025, currently trading in the high $70/bbl, amidst a weak fundamental outlook for 2025.The discussion explores key factors driving recent market trends, including:The reversal of risk-taker positioning and the resurgence of long exposure among money managers.Seasonal demand spikes for heating fuels and strong physical markets in the Middle East and Asia.Supply-side disruptions, including U.S. offshore drilling bans and escalated sanctions on Russian and Iranian crude exports.Broader macroeconomic risks, including geopolitical uncertainty with Donald Trump's inauguration and its potential impact on global oil flows.With Brent futures rallying into 2025 and significant backwardation observed in the market, this episode dives deep into the dynamics influencing prices and the outlook for the year ahead.

Friday Forum looks back on the news stories of the week! Joining Pat today was Emer Higgins TD, Fine Gael, Dublin Mid West, Minister of State with responsibility for Business, Employment and Retail in the Department of Enterprise, Trade and Employment, Gary Gannon TD, Social Democrats, Dublin Central. Also joining Pat in studio was Kevin Doyle, Group Head of News at MediaHuis and Executive Editor of The Irish Independent.

Last week, it was agreed by stakeholders engaged in the construction of the national children's hospital that it would be completed by June 2025. The project has been engulfed in controversy over its cost.Kevin Doyle, Group Head of News at the Irish independent has firsthand experience of how badly the children of Ireland need new healthcare facilities.He, as well as Paul Davis, Procurement Lecturer at the School of Business in DCU, join Kieran to discuss.

Join host Anupam Gupta on Paisa Vaisa as he reconnects with Vishal Subharwal, Group Head of Strategy and CMO @hdfclife after five years. Dive deep into the evolution of insurance products, market trends, consumer-centric innovations, and the digital transformation in the insurance sector. Whether you're considering purchasing insurance or seeking to understand the industry's future, this episode offers invaluable insights. Get in touch with our host Anupam Gupta on social media: Twitter: ( https://twitter.com/b50 ) Instagram: ( https://www.instagram.com/b_50/ ) LinkedIn: (https://www.linkedin.com/in/anupam9gupta/ You can listen to this show and other awesome shows on the IVM Podcasts website at https://www.ivmpodcasts.com/ You can watch the full video episodes of PaisaVaisapodcast on the YouTube channel. Do follow IVM Podcasts on social media. We are @ivmpodcasts on Facebook, Twitter, & Instagram. See omnystudio.com/listener for privacy information.

Welcome to the Retail Media Moguls podcast, hosted by Stuart Adamson and brought to you by Platform 195. In this episode of Retail Media Moguls, Stuart Adamson welcomes Dany Satine, Group Head of Retail Media and Digital Platforms at Kingfisher PLC. Dany shares insights into Kingfisher's retail media journey, from pandemic-driven digital acceleration to building data-driven omnichannel capabilities across multiple European markets.

In this special mini episode, "The Watchers" (Director, Benchmarks, Jorge Montepeque and Group Head of Research, Harry Tchilinguirian) react live to the collapse in Brent flat price as the OPEC+ meeting convenes. We've seen a loss of over $2/bbl in the last 24 hours and OPEC+'s delay of barrels returning by 3 months, while some countries continue to exceed their OPEC+ production limits. 

This episode of Oil Insights was recorded on 3rd December, 2024 at 10:30am GMT.  In this special edition episode, "The Watchers" (Director, Benchmarks, Jorge Montepeque and Group Head of Research, Harry Tchilinguirian) discuss the oil market over the past week.  Harry and Jorge take a critical look at the dynamics surrounding OPEC+'s upcoming meeting that's been delayed. They unpack the underlying tension and dissent among member states leading up to the meeting, as well as what to expect from the meeting and current challenges facing OPEC+.Harry and Jorge debate how OPEC+ will act should we enter a trade war in 2025: Will they reduce production, or revert to a market-orientated approach? Finally, they give their energy demand and Brent price forecasts for the rest of the year.We'd love to hear from you! If you'd like to get involved with our podcast, please leave a comment on this video on our YouTube page. 

What a weekend for political nerds! But it's not over yet, with there still being a few seats around the country to fill.Joining Kieran for a roundup of the election today and to reflect on the weekend is Seán Defoe, Political Correspondent with Newstalk, Kevin Doyle, Group Head of News at Mediahuis and Verona Murphy, newly-elected Independent TD for Wexford.

In this bonus Q&A with Janina, she shares:Her proudest moment and biggest failure in her career so farA trend that she is following in Talent Development right nowThe biggest challenge she sees in Talent Development todayBooks that have made a big impact on her lifeOne piece of career advice she has for youJanina is Group Head of Culture at AXA with core priorities focused on bringing thought leadership and strategic direction on matters relating to employee listening and culture measurement, culture transformation, employee experience and hybrid working. She has deep professional expertise in topics spanning across organisational transformation, inclusion and diversity, employee experience, global culture measurement and employee listening and leadership development. Janina has led on employee engagement strategies and initiatives across multiple sectors, including insurance, asset management, international mining, and arts.Janina is passionate about building organisations that enable their people to be the best that they can and which leverage the power of diverse perspectives. She seeks to create work cultures which energise, inspire and reward the contributions of their people in alignment with the organisations goals and purpose. Janina firmly believes in applying a bottom-up method – actively seeking the voice and involvement of those who are on the frontline - in tandem with iconic, top-down initiatives. Her approach is driven by a strong conviction that the customer experience is directly influenced by the quality of the employee experience. Janina was recognised in 2022 within People Management's list of 50 UK champions as an individual providing outstanding employee experience in their organisation and/or actively working to prioritise and transform their EX.Connect with Andy Storch here:WebsiteLinkedInJoin us in the Talent Development Think Tank Community!Connect with Janina Norton:LinkedIn

Today, we're excited to dive deep into the world of organizational culture and employee experience with our special guest, Janina Norton, the Group Head of Culture at AXA. This episode explores Janina's wealth of experience in culture transformation, employee engagement, and hybrid working.We discuss AXA's strategies for cultural measurement and transformationTheir innovative "We Care" program aimed at employee well-being The importance of authenticity and purpose in maintaining a strong organizational cultureValuable advice on crafting effective employee surveys and turning insights into meaningful actions that drive real impact in the workplaceJanina is Group Head of Culture at AXA with core priorities focused on bringing thought leadership and strategic direction on matters relating to employee listening and culture measurement, culture transformation, employee experience and hybrid working. She has deep professional expertise in topics spanning across organisational transformation, inclusion and diversity, employee experience, global culture measurement and employee listening and leadership development. Janina has led on employee engagement strategies and initiatives across multiple sectors, including insurance, asset management, international mining, and arts.Janina is passionate about building organisations that enable their people to be the best that they can and which leverage the power of diverse perspectives. She seeks to create work cultures which energise, inspire and reward the contributions of their people in alignment with the organisations goals and purpose. Janina firmly believes in applying a bottom-up method – actively seeking the voice and involvement of those who are on the frontline - in tandem with iconic, top-down initiatives. Her approach is driven by a strong conviction that the customer experience is directly influenced by the quality of the employee experience. Janina was recognised in 2022 within People Management's list of 50 UK champions as an individual providing outstanding employee experience in their organisation and/or actively working to prioritise and transform their EX.Connect with Andy Storch here:WebsiteLinkedInJoin us in the Talent Development Think Tank Community!Connect with Janina Norton:LinkedIn

In this podcast, Patricia Gentile, Group Head of  Finance & Insurance at A2A and member of the ICMA Corporate Issuer Forum, discusses the profile of A2A's sustainable finance instruments, their benefits, alignment with the EU Green Bond Standard and measures enhancing accessibility in the debt capital markets.

Claire Scott, Political Correspondent with the Sunday Times // Kevin Doyle, Group Head of News at The Irish Independent // Larry Donnelly, Law lecturer at the University of Galway and columnist with TheJournal.ie

In this captivating interview, Sunita Bangard, the Group Head of Consumer Insights and Brand Development at the Aditya Birla Group, shares her remarkable marketing journey spanning over three decades. From her early days at Colgate and Lintas to her transformative roles at L'Oreal, Unilever, and Idea Cellular, Sunita's story is a testament to her ability to continuously reinvent herself and her approach to brand building. She discusses how her "why not" philosophy has challenged conventional wisdom and led to groundbreaking brand strategies. 00:34- About Sunita Bangard Sunita is the group head of consumer insights and brand development of the Aditya Birla group.  She was earlier with Colgate Palmolive, L'Oreal, Unilever, Godrej, and Lintas advertising.  She's been awarded, recognized, and felicitated several times.  --- Support this podcast: https://podcasters.spotify.com/pod/show/tbcy/support

In this episode of the ESG Insider podcast, we're talking climate finance ahead of COP29, the UN climate change conference taking place in Baku, Azerbaijan in November 2024.  Scaling climate and clean energy financing will be a major focus at COP29, which many are calling the “finance COP.” Both the public and private sector will play a role in addressing the massive climate financing gap for developing countries, including through blended finance.   To learn more, we speak to Vijay Bains, Chief Sustainability Officer and Group Head of Environmental, Social and Governance at Emirates NBD, the largest bank in Dubai, United Arab Emirates. COP28 took place in Dubai in 2023, and Vijay explains how the event acted as a “lightning bolt” to bring global attention to sustainability in the region.  We also speak to Marina Severinovsky, Head of Sustainability North America at asset manager Schroders, about the role that policy and regulations can play in helping financial institutions unlock private investment in climate and other sustainability issues.   And we hear about the importance of a just transition that deploys capital to the regions that need it most in an interview with Prerna Divecha, Head of Climate and ESG Credit Risk Solutions at S&P Global Market Intelligence.   We conducted these interviews at The Nest Climate Campus, where ESG Insider was an official podcast during Climate Week NYC.      Listen to last week's episode, Breaking down barriers to find climate solutions: https://www.spglobal.com/esg/podcasts/breaking-down-barriers-to-find-climate-solutions   Read S&P Global's Climate Week key takeaways here: https://www.spglobal.com/esg/insights/featured/special-editorial/5-big-ideas-we-re-taking-from-climate-week-nyc-to-cop16-and-cop29   This piece was published by S&P Global Sustainable1, a part of S&P Global.    Copyright ©2024 by S&P Global  DISCLAIMER   By accessing this Podcast, I acknowledge that S&P GLOBAL makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in this Podcast. The information, opinions, and recommendations presented in this Podcast are for general information only and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional advice. Unless specifically stated otherwise, S&P GLOBAL does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. The third party materials or content of any third party site referenced in this Podcast do not necessarily reflect the opinions, standards or policies of S&P GLOBAL. S&P GLOBAL assumes no responsibility or liability for the accuracy or completeness of the content contained in third party materials or on third party sites referenced in this Podcast or the compliance with applicable laws of such materials and/or links referenced herein. Moreover, S&P GLOBAL makes no warranty that this Podcast, or the server that makes it available, is free of viruses, worms, or other elements or codes that manifest contaminating or destructive properties.   S&P GLOBAL EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY OR RESPONSIBILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF ANY INDIVIDUAL'S USE OF, REFERENCE TO, RELIANCE ON, OR INABILITY TO USE, THIS PODCAST OR THE INFORMATION PRESENTED IN THIS PODCAST.  

While we take a seasonal break over the summer, we're excited to bring you a special series of Greatest Hits episodes! These episodes highlight the most impactful discussions from past seasons of Making Risk Flow; offering both new listeners a chance to catch up on the essential conversations that have shaped our industry, and long-time followers an opportunity to revisit the insights that continue to resonate today. We hope you enjoy revisiting these highlights, and we look forward to bringing you new content soon.In this Greatest Hits episode, Juan discusses implementing ESG with Simon Tighe, Group Head of Investments, Treasury and Credit Risk at Chaucer Group, and Paul McCarney, Senior Director of Insurance Product Strategy at Moody's. Together, the trio talk through the relevance of ESG data in insurance, the need for standardised data, and how the industry can unite to create a more sustainable future.To discover out more about digital risk processing, click here.Our previous guests include: Bronek Masojada of PPL, Simon McGinn of Allianz, Richard Coleman of Ecclesiastical, Steven Wilkins of Hiscox, Matthew Grant of InsTech, Philippe Lutgen of Howden, Paolo Cuomo of Gallagher Re, and Thierry Daucourt of AXA.Check out the three most downloaded episodes: The Five Pillars of Data Analytics Strategy in Insurance | Craig Knightly, Inigo 20 Years as CEO of Hiscox: Personal Reflections and the Evolution of PPL | Bronek Masojada Implementing ESG in the Insurance and Underwriting Space | Simon Tighe, Chaucer, and Paul McCarney, Moody's

Peter Gleysteen, Founder, CEO & CIO at AGL Credit Management joinsyour host Brian Bejile, CEO of Octaura on The Ramp Up. Peter is a legend in thestructured credit industry, successfully navigating every economic cycle andmarket crisis since his career began in 1975. Pulling from his uniqueupbringing, Peter has honed the ability to shed a different perspective throughouthis career – leading him to launch innovations that laid the foundations of howtoday's loan market operates. With experience starting not one, but two buysideshops, Peter is an incredible wealth of knowledge. About PeterPeter Gleysteen is the Founder, CEO, and CIO of AGL Credit Managementwhich he established with the support of Abu Dhabi Investment Authority. AGLcreates and manages corporate credit investments including CLOs and privatecredit with managed assets of $16 billion.Gleysteen has over four decades of credit and management experienceand successfully navigated every economic cycle and market crisis since hiscareer began in 1975. Gleysteen's prior two employers were JPMorgan Chase &Co. and CIFC Asset Management.At JPMorgan Chase, and antecedent entities Chemical Bank and ChaseManhattan, Gleysteen was the lead banker on many of the largest LBO, M&A,and Restructuring financings in the 1980s and 1990s. He ran global loansyndications as Group Head of Global Syndicated Finance, was responsible forthe global corporate loan portfolio as Group Head of Global Capital Management,and then served as the Chief Credit Officer.Gleysteen was integral to the evolution of the bank loan asset classfrom inception, including making the first “B-Loan” in 1989 and conceiving andinstituting the “Market Flex” pricing convention in 1997.Gleysteen founded CIFC Asset Management in 2005 and managed it as CEOfrom inception to 2014 when it was sold. He served as Vice-Chairman and specialadvisor until 2016.Gleysteen formed AGL Credit Management in 2018 and launched it in2019. In 2024, AGL announced an exclusive private credit collaboration withBarclays Bank PLC.Gleysteen has a BA in History from Trinity College, a MBA, ExecutiveProgram, from the University of Chicago, and attended St. PetersburgUniversity, when Russia was the USSR. He is a member of the Council on ForeignRelations and a board member of Mystic Seaport Museum.

 Join us as Oyster's Jeff Wilk and Envestnet Chief Relationship Officer and Group Head of Wealth Solutions and Asset Management Distribution, Andrew Stavaridis, bring you an insider's perspective on the industry's technology evolution, from outdated point solutions to cutting-edge platforms that are accessible, modular, and perfectly tailored for mid-sized to smaller firms. Oyster Consulting has the expertise, experience and licensed professionals you need, all under one roof. Follow us on LinkedIn to take advantage of our industry insights or subscribe to our monthly newsletter. Does your firm need help now? Contact us today!

They're three little letters that can have a huge impact, in terms of both business performance and being a good corporate citizen: ESG, or Environmental, Social, and Governance. And in a world that's experiencing the increasing effects of climate change, the ‘E' is particularly important right now. But what can organizations do to ensure they're actually walking the walk when it comes to the environment?On this episode of Wheel of Risk, host Alix McCabe sits down with Piril Kadibesegil, the Group Head of Sustainability at Allianz Trade, for a crash course in ESG, with a particular focus on the environment and what companies can do to improve their sustainability practices. Together, they explore the origins of the movement, the business case for sustainability, as well as potential stumbling blocks to implementation. Piril also provides clear, actionable advice for organizations that are either just starting their sustainability journeys or well down the road and looking to increase their impact.