One Step Better Podcast

Follow One Step Better Podcast
Share on
Copy link to clipboard

Tune in for insight to help small business owners and their teams get One Step Better every day. You'll gain practical tools to help you improve processes and empower your team.

Whirks


    • Nov 24, 2021 LATEST EPISODE
    • weekly NEW EPISODES
    • 32m AVG DURATION
    • 80 EPISODES


    Search for episodes from One Step Better Podcast with a specific topic:

    Latest episodes from One Step Better Podcast

    Being Grateful

    Play Episode Listen Later Nov 24, 2021 9:15

    It's a very special (and quick) Thanksgiving episode serving as a quick reminder to remember to thank your employees for all their hard work. #business #spotlight #smallbusiness #success #grow #growth #education #podcast #womeninbusiness

    Employer Spotlight: Mandy Patrick

    Play Episode Listen Later Nov 17, 2021 17:07

    Meet the woman behind it all here at Patrick Accounting and Whirks; Mandy Patrick! She oversees the day to day operations and keeps this place on track. She has a heart to serve and if you have ever worked with us you may not realize it but you have directly worked with Mandy! #business #spotlight #smallbusiness #success #grow #growth #education #podcast #womeninbusiness

    Developing Customers

    Play Episode Listen Later Nov 10, 2021 37:20

    Mike is joined by our Sales and Marketing Leader Shelby Betts to discuss the pros and cons of diversifying your client base and when is the best time to really niche down into a certain group. #business #smallbusiness #leadership #success #grow #growth #education #podcast #advice

    Why a Great Mentor Matters

    Play Episode Listen Later Nov 3, 2021 27:07

    Having a great mentor can make all the difference in the world. In this episode of the #OneStepBetter podcast Mike is joined by our HRO manager, Greg Henderson, who talks about a mentor he had in the military who had a huge impact on his life. #business #smallbusiness #leadership #success #growth #education #podcast #advice

    Money Money Money

    Play Episode Listen Later Oct 27, 2021 36:48

    This episode of the #OneStepBetter podcast covers a ton of topics under the umbrella of Money; debt, investing, taxes, cash flow, budgeting, owner's compensation, etc. Matt and Mike discuss all of these topics from both a business and personal point of view. If you are a small business owner who maybe isn't the best when it comes to the money side of things then this is definitely the episode for you! #business #smallbusiness #leadership #success #growth #education #podcast #advice

    Client Spotlight: Pink Ribbons

    Play Episode Listen Later Oct 20, 2021 23:53

    In honor of #BreastCancerAwareness month Shelby Betts hosts a very special Client Spotlight addition of the #OneStepBetter podcast with Pink Ribbons owner Susan Tanner. Pink Ribbons is a Mastectomy and Lymphedema Boutique that services the entire state of Tennessee as well as Kentucky with a passion for creating a positive and warm experience for those that enter their doors. Most of the items you will find at Pink Ribbons are Insurance Reimbursable, especially for women who have had breast cancer. Pink Ribbons 901-417-6060 www.PinkRibbonsMemphis.com 6295 Summer Ave Ste 105 Memphis, TN #business #smallbusiness #womeninbusiness #advice #podcast #breastcancer #cancersucks #breastcancersucks #strongwomen

    Planning For Year End

    Play Episode Listen Later Oct 13, 2021 25:00

    You may be thinking, it's October, why are you talking about "Planning For Year End"? Well, as a business owner, if you haven't already begun this processes yourself you are actually already behind. Matt and Mike give you their tips on the top things you need to do for both your Accounting and Payroll teams to help make the transition into 2022 and tax time as easy as possible in this week's episode of the #OneStepBetter podcast. #business #smallbusiness #leadership #success #growth #education #podcast #advice

    Training That Sticks

    Play Episode Listen Later Oct 6, 2021 29:26

    Taking business trips is an essential part of being a business owner, but how do you best leverage these trips to maximize their benefit? And how far away do you really need to go for these trips to be effective? Fresh from a business trip themselves, Matt and Mike give their advice in this episode of the #OneStepBetter podcast. #business #smallbusiness #leadership #success #growth #education #podcast #advice

    Business Trips

    Play Episode Listen Later Sep 29, 2021 31:33

    Taking business trips is an essential part of being a business owner, but how do you best leverage these trips to maximize their benefit? And how far away do you really need to go for these trips to be effective? Fresh from a business trip themselves, Matt and Mike give their advice in this episode of the #OneStepBetter podcast. #business #smallbusiness #leadership #success #growth #education #podcast #advice

    Leading With Uncertainty

    Play Episode Listen Later Sep 22, 2021 26:30

    Leading with uncertainty... all organizations are facing this today with the boom of the Covid Delta variant. Between the government mandates and the potential items in the infrastructure bill there are lots of businesses that are feeling that sense of uneasiness. Mat and Mike talk about leading through these uncertain times in this week's #OneStepBetter podcast. #business #smallbusiness #leadership #success #growth #education #podcast #advice

    Employee Spotlight: Lacey Washburn

    Play Episode Listen Later Sep 15, 2021 17:57

    Please join us in welcoming our Client Care Coordinator Lacey Washburn to our Employee Spotlight edition of the One Step Better podcast! When things need to get done she's the person everyone knows will make it happen. If you are a client chances are you've already spoken with her at least once, now is your chance to get to know one of the amazing members of our admin team! #business #smallbusiness #spotlight #success #grow #growth #podcast

    Transparency in HR

    Play Episode Listen Later Sep 8, 2021 39:50

    Greg Henderson is back in the studio again this week to continue discussion on the topic of HR. Some of the biggest questions employers have revolve around transparency in HR; what can they say to their employees, what can't they say and most importantly what shouldn't they say. #business #smallbusiness #leadership #success #growth #education #podcast #advice #OneStepBetter

    Firing Processes

    Play Episode Listen Later Sep 1, 2021 40:36

    Our HR specialist Greg Henderson joins Mike to discuss the right and wrong ways business handle terminating their employees. He lays out the simple ways you can create clear expectations and also points out the times when an employees poor performance could have been avoided. #business #smallbusiness #leadership #success #growth #education #OneStepBetter #podcast #advice

    Leaders and Managers

    Play Episode Listen Later Aug 25, 2021 44:06

    One thing that is critical to the success and growth of any business is developing the next level of leaders and managers. Matt and Mike give their tips for how to find these individuals within your organization and how to avoid getting in your own way during their development. #business #smallbusiness #leadership #success #advice #growth #education #OneStepBetter #podcast

    It's Not Personal It's Business

    Play Episode Listen Later Aug 18, 2021 26:04

    One thing most business owners will encounter at some point is being faced with the decision to hire a family friend or family member. Matt Patrick opens up about his experiences and discusses his thought process on whether or not to hire those closest to him in this week's #OneStepBetter podcast. #business #smallbusiness #leadership #success #grow #growth #education #podcast #advice

    Employee Payroll Questions

    Play Episode Listen Later Aug 11, 2021 42:27

    When it comes to payroll there will always be questions. This week's episode of the #OneStepBetter podcast focuses on some of the questions we hear most often: What is the difference between an I9 and W4? What does being "exempt" mean? When will my W2 be ready? Matt and Mike cover these questions and more, but would also love to hear any questions you may get asked! Feel free to send those or any other questions you may have to onestepbetter@patrickaccounting.com! #business #smallbusiness #leadership #success #grow #growth #education #podcast #advice

    Gossip

    Play Episode Listen Later Aug 4, 2021 33:25

    Gossip is something that is inevitable. Or is it? We all know it can eat away at a work place and create a hostile environment, but what exactly is it? Where is the line between gossip and venting? Matt and Mike give their definition of workplace gossip as well as solutions for keeping it at bay in this week's #OneStepBetter podcast. #business #smallbusiness #leadership #success #grow #growth #education #podcast #advice

    Growth and Growing Pains

    Play Episode Listen Later Jul 28, 2021 37:27

    One thing that all businesses have in common is growing pains. In this week's episode of the #OneStepBetter podcast, owner Matt Patrick opens up to Mike about what it was like to start a business, common road blocks he encountered, and the things he still worries about today even as a successful business owner. #business #smallbusiness #leadership #success #advice #grow #growth #education

    Customers

    Play Episode Listen Later Jul 21, 2021 40:00

    What does every business need? Customers. But how do you attract them? Where do you look to find them? What are they looking for exactly? Mike and Shelby dive into all of this with the focus being on the IDEAL customer for your business. New episodes of the #OneStepBetter podcast are available every Wednesday! #business #smallbusiness #leadership #success #grow #growth #education #customers

    Be Healthy @ Home Client Spotlight

    Play Episode Listen Later Jul 14, 2021 27:11

    Let us introduce you to our Client Spotlight guests Brandis and Eddie Wilmore of Be Healthy @ Home! They give an inside look at what it has been like to work in the home health care and hospice fields over the past several years. Mike, Brandis and Eddie talk about working through Covid, the importance of customer service and how having a support system is a must for any up and coming entrepreneurs. Be sure to visit them at www.behealthyathome.com! #business #smallbusiness #leadership #success #grow #growth #podcast #health #healthcare #homehealthcare #spotlight

    Compensation

    Play Episode Listen Later Jul 7, 2021 39:27

    Discussing compensation shouldn't be awkward, but it is for a lot of people. Matt and Mike discuss their views on compensation and how a performance incentive can make all the difference in the world. If you are a small business owner who struggles with figuring out exactly how to pay your employees you won't want to miss this episode of the #OneStepBetter podcast! #business #smallbusiness #leadership #success #grow #growth #education #podcast #money #compensation

    Customer Service

    Play Episode Listen Later Jun 30, 2021 41:46


    When you think of Customer Service does your mind immediately go to your negative experiences? Mike and Shelby discuss why customer service is critically important to businesses and how you can leverage the interaction into helping your business get #OneStepBetter! *Raving Fans: A Revolutionary Approach to Customer Service by Ken Blanchard & Sheldon Bowles #business #smallbusiness #leadership #success #growth #grow #education #customer #Service


    KRA's

    Play Episode Listen Later Jun 23, 2021 46:14

    It's true, Matt and Mike had been avoiding this subject. Why? Because they wanted to get it right. KRA's should be the foundation of any position within a company, but unfortunately most business owners aren't quite sure how to even create them. Matt and Mike finally discuss why it has taken them almost two years to create their KRA's and tips for creating successful ones. #business #smallbusiness #leadership #success #grow #growth #education #OneStepBetter #podcast #KRA

    Marketing Strategy

    Play Episode Listen Later Jun 16, 2021 39:06

    This week on the #OneStepBetter podcast Mike is joined by our Marketing Coordinator Gia Rolen. They discuss trends in marketing and how small business can leverage social media to gain exposure and new clients. If you're curious about marketing this is the podcast for you! #business #smallbusiness #success #grow #growth #education #marketing

    How to Take a Vacation and Really Be Away

    Play Episode Listen Later Jun 9, 2021 33:45

    This is a problem that pretty much everyone struggles with, how do you take a real vacation? As an owner or a leader you might feel the pressure to work while away, but Mike and Greg discuss how that does more harm than good. They also share tips to make taking a vacation a little easier if you feel like you can never truly get away. It's the latest episode of the #OneStepBetter podcast! #business #smallbusiness #leadership #success #grow #growth #vacation

    Client Spotlight: MGC Kids

    Play Episode Listen Later Jun 2, 2021 37:11

    This week is a special Client Spotlight with the team behind MGC Kids! They talk with Mike and Greg about the passion behind what got them started and how the love of their community really supports their programs. It's a super fun episode of the #OneStepBetter podcast! #business #smallbusiness #leadership #success #grow #growth #community #gymnastics #podcast

    Daily Huddle

    Play Episode Listen Later May 26, 2021 48:31

    This is a topic we get asked about often by our clients; what exactly is our daily huddle? In this week's episode of the #OneStepBetter podcast Matt and Mike talk about why our daily huddle is so important, how we do it and things to avoid when starting one within your own company. It's a quick 8 minute meeting that makes all the difference in the world! #business #smallbusiness #leadership #success #grow #growth #education

    Accountability

    Play Episode Listen Later May 19, 2021 43:58

    Mike and Greg talk about all aspects of #accountability in this week's #OneStepBetter podcast. So what exactly do they mean by accountability? For this conversation, accountability is the idea that everyone on a team has to be held to the same standard and when a person is not meeting that standard someone has to address it and present a solution to fix it. It's a buzz word topic that you won't want to miss! #business #smallbusiness #leadership #success #grow #growth #education

    Employee Spotlight: Kaitlyn Wright

    Play Episode Listen Later May 12, 2021 16:09

    If you want a job at Patrick Accounting or Whirks she will be the very first face you see! This week's Employee Spotlight is on our HCM Specialist Kaitlyn Wright. #business #smallbusiness #employee #spotlight

    Leadership

    Play Episode Listen Later May 5, 2021 39:37

    Mike and Greg begin this episode of the #OneStepBetter podcast with the question: "Who is the leader of the #Avengers?" Which brings them to the topic of leadership and the two different approaches to leadership that both Steve Rogers and Tony Stark have in regards to the team. It's a super fun episode of the #OneStepBetter podcast! #business #smallbusiness #leadership #success #grow #growth #leadership

    Time Traps

    Play Episode Listen Later Apr 28, 2021 42:58

    Time is money. And for small business owners falling into time traps can greatly impact the overall productivity of their companies. Matt and Mike talk about some of the common time traps, how they themselves have fallen into them, and what they have done to avoid them all on this week's episode of the #OneStepBetter podcast! #business #smallbusiness #leadership #success #education #time #trap #podcast

    Client Spotlight: LiquidGoldConcept

    Play Episode Listen Later Apr 28, 2021 28:51

    Mike & Shelby are joined by Anna Sadovnikova of LiquidGoldConcept, which specialize in simulation-based learning in maternal-child care. Anna has an incredible story with a truly unique product, you will definitely want to check out this episode of the #OneStepBetter podcast! #business #smallbusiness #success #growth #education #podcast

    Client Spotlight: Duncan Williams

    Play Episode Listen Later Apr 15, 2021 42:58

    This week on the #OneStepBetter podcast, Matt and Mike are joined by special guest David Scully of Duncan Williams Asset Management. You can contact David here: www.DWAssetMGMT.com David@DWAssetMGMT.com 901-435-4175

    Hiring: People and Processes

    Play Episode Listen Later Apr 7, 2021 39:14

    Matt and Mike talk about all the things that go into bringing a new person into your organization. Companies have to be strategic in how they find the right people and that's what this week's episode of the #OneStepBetter podcast is all about! #business #smallbusiness # leadership #hiring #success #education #podcast

    Common Issues of Small Businesses

    Play Episode Listen Later Mar 31, 2021 38:00

    Matt and Mike cover several different types of issues you need to know, whether you are a small business just getting started or an established business that's growing, all in this week's episode of the #OneStepBetter podcast! #business #smallbusiness #leadership #success #grow #growth #problems #education #podcast

    Employee Spotlight: Kim Pope

    Play Episode Listen Later Mar 24, 2021 29:58

    This week's episode is an Employee Spotlight on our Director of Accounting Kim Pope! Get to know Kim a little bit better in our latest #OneStepBetter podcast! #business #smallbusiness #accounting #leadership #success #employee #spotlight

    How to Ease Your Back Office Burden

    Play Episode Listen Later Mar 17, 2021 43:53

    When most people think of a business they look at the services it provides. But any business owner will tell you that one of the hardest parts isn't what happens at the front, it's juggling all of the back office tasks. This week in the #OneStepBetter podcast Matt and Mike discuss the areas where business owners can get stuck and ways they have made these processes easier. #business #smallbusiness #backoffice #processes #success #education #payroll #grow

    Avoiding Distractions

    Play Episode Listen Later Mar 9, 2021 50:12

    Distractions are a part of life, whether it be at home or at work. So how do you get around those distractions so that you can get the tasks you need to get done, done? Matt and Mike discuss how they work around distractions while at the office in this episode of the #OneStepBetter podcast. #podcast #business #smallbusiness #distractions #work #success #subscribe #follow

    Taking the Good from the Bad

    Play Episode Listen Later Mar 3, 2021 44:12

    As a leader, every situation can be used as an opportunity to grow, especially the bad ones. Matt and Mike talk about the not so great leaders they have had in their lives and how they used that poor leadership to make themselves better leaders to their employees. #OneStepBetter #podcast #business #smallbusiness #leader #leadership #good #bad #opportunity

    Core Values

    Play Episode Listen Later Feb 24, 2021 42:59

    In this week's episode of the #OneStepBetter podcast, Matt and Mike discuss what is at the heart of Patrick Accounting and Whirks; our Core Values: - Own It - Team First - Passion For Purpose - Empathy For Others - Challenge It Hear them talk about why they chose each one and why having your core values selected is crucial to your business. #podcast #business #accounting #payroll #values #owner #heart #smallbusiness #memphis

    What Your Accountant Wishes Your Knew

    Play Episode Listen Later Feb 23, 2021 41:15

    Let's face it, accounting is not the most glamorous job. BUT it is one the most important aspects of running a business. As a business owner are you helping or hindering your accountant? Matt and Mike discuss what they wish their clients knew to help make the process smoother for everyone. For example, did you know when your accountant asks for things in a certain format (ie Exel, PDF, Word) there is a very specific reason why? Or how about those deadlines they request you submit things by? Those dates serve a very specific purpose! Get the inside scoop on this week's episode of the #OneStepBetter podcast. #podcast #accounting #business #owner #tax #taxes #connect #deadlines #subscribe #outsource #outsourcing #2021

    Outsourcing

    Play Episode Listen Later Feb 10, 2021 41:59

    Outsourcing is a critical tool for most small businesses, but how do you know if it's right for you? Mike and Shelby discuss why outsourcing is so important, give you an easy exercise to determine if you are at that point, and how not outsourcing can hurt your business... all on this weeks #OneStepBetter podcast! #accounting #payroll #outsourcing #business #smallbusiness #podcast #memphis #money #leadership

    How To Keep Leadership From Bottlenecking Your Business

    Play Episode Listen Later Feb 3, 2021 43:32

    Matt and Mike start his week talking about the fuel of most companies; coffee. They quickly discuss the trials and errors they experience providing it for their employees and how they found a solution that was both cost effective and safe (yes, safe). Then they discuss something most leaders might not realize is happening, that leadership can bottleneck the growth and success of your company! It's all about letting go and finding the right people to support you in your leadership role. Watch them discuss this and how to find the right people on weeks #OneStepBetter podcast! #podcast #business #leadership #success #smallbusiness #grow #memphis #outsourcing #accounting #payroll #hr #humanresources #entrepreneur #support

    Living In A Virtual World

    Play Episode Listen Later Jan 27, 2021 41:13

    Matt and Mike start this episode with discussing how their spouses support them in honor of "Spouse's Day" and how important it is to remember those who support you. They then dive into the hot topic of remote employees. How do you know if they are right for your company? What are some of the benefits? Drawbacks? Check it out in the last episode of the #OneStepBetter Podcast! #support #remote #hiring #podcast #business

    Conflict

    Play Episode Listen Later Jan 20, 2021 42:18

    Conflict, it's never easy, especially when it comes to having to let an employee go. Mike and Shelby discuss some of the best practices for having to have the difficult conversation of terminating a team member. This is a hot topic you won't want to miss!

    PPP Loan Round 2

    Play Episode Listen Later Jan 13, 2021 31:40

    Mike and Matt discuss what to expect from the Consolidated Appropriates Act of 2021 and how this will effect small business owners.

    Startup Story: Mary Grothe of House of Revenue

    Play Episode Listen Later Jan 6, 2021 38:26

    She's an entrepreneur, business strategist, author, podcaster, CEO, wife, mother, and thought leader. On this week's episode, Mary Grothe shares her journey to create a business with the purpose of building unshakeable revenue foundations set for scale. Hear her story of challenging the status quo, bringing integrity and grit to the job every day, and following her heart to bring her entrepreneurial dreams to life.

    Q&A: Get to Know Your Hosts

    Play Episode Listen Later Jan 6, 2021 4:29

    Get to know your hosts Matthew Patrick and Mike Shaeffer with fun Q&A questions! Have more questions or business topics you'd like to hear about? Leave us a comment or send us a message on Facebook, YouTube or LinkedIn!

    Startup Stories: Cary Rotter of Comfort Keepers

    Play Episode Listen Later Dec 30, 2020 26:20

    On this week's Startup Story, learn Cary Rotter's journey to start Comfort Keepers, leading provider of trusted in-home senior care and companion care in Memphis, TN. Hear the highs and lows of entrepreneurship and the complexities of working with your spouse. Visit their website here: https://www.comfortkeepers.com/

    Employee Spotlight: Mike Shaeffer

    Play Episode Listen Later Dec 23, 2020 24:27

    Get to know Mike Shaeffer, Patrick Accounting and Whirks' chief operating officer and podcast "host with the most!" Hear his journey from accounting to youth ministry and back to accounting, plus his favorite (and least favorite) parts of working with us over the past six years. He epitomizes our core value of Team First and Challenge It, and we're excited for more adventures (and more podcasts) to come!

    Employee Spotlight: Shelby Betts

    Play Episode Listen Later Dec 16, 2020 16:08

    Get to know our Sales and Marketing Team Leader, Shelby Betts!

    Claim One Step Better Podcast

    In order to claim this podcast we'll send an email to with a verification link. Simply click the link and you will be able to edit tags, request a refresh, and other features to take control of your podcast page!

    Claim Cancel