Podcasts about business goals

It's hard to believe we're already halfway through 2026. One thing I've learned over the years is that time is going to keep moving whether we're paying attention or not. That's why I've made it a habit to set annual goals, revisit them regularly, and share my progress publicly. At the end of 2025, I shared my personal and business goals for 2026. Now that we've reached the halfway point of the year, it's time for a check-in. In this episode, I'm giving you a behind-the-scenes look at what's working, what's not, what goals are on track, and where I need to refocus for the second half of the year. We'll talk about everything from health goals and reducing stress to business growth, podcast downloads, content creation, and the realities of running a business in today's economy. My hope is that this episode encourages you to pause and do your own mid-year review. Because sometimes the most powerful thing you can do is stop, reflect, and make intentional adjustments before the year gets away from you.   In this episode, we discuss: Progress toward my personal health and wellness goals What I've learned about slowing down, reducing stress, and prioritizing recovery My progress toward maxing out my Roth IRA in 2026 Why my honeymoon and wedding plans have shifted Efforts to reduce screen time and be more intentional with technology What the first half of 2026 has taught me about managing a full life The current state of City Girl Savings and our business goals Revenue, profitability, and navigating economic uncertainty Podcast growth, content creation, and audience building Why consistency matters even when results take longer than expected The mindset I'm carrying into the second half of the year   This episode is especially helpful if you: Set goals at the beginning of the year and haven't revisited them Feel behind on your personal or financial goals Want motivation to reset and refocus for the second half of the year Are working toward health, money, or business goals Need a reminder that progress isn't always linear Want a realistic look at what goal pursuit actually looks like   Why this matters: Too many people treat goals like a January activity. They set ambitious intentions, get excited for a few weeks, and then never revisit them until December. But real progress happens when you're willing to check in honestly along the way. A mid-year review isn't about judging yourself for what hasn't happened yet. It's about recognizing what's working, acknowledging what needs adjustment, and deciding how you want to move forward. Some goals will be ahead of schedule. Some will be behind. Some may need to change entirely. That's not failure. That's life. The goal isn't perfection. The goal is staying engaged with the life you're trying to build. Often, the willingness to reassess and adjust is what ultimately creates the results you're looking for.   Timestamps: [02:21] Raya breaks down her progress on her first personal goal of 2026 – improving her health for long-term functioning. This goal was harder to measure, but indicators of growth exist. [06:03] Raya's honeymoon and courthouse wedding timeframe has been pushed out. This goal likely will not be achieved in 2026.  [10:57] After 5 months of no breaks in daily workouts, Raya learned she needs to prioritize recovery (which means more frequent traveling)! [14:36] A business goal is to increase newsletter growth by 20%. Currently, this goal is trending about 4%. Raya shares things that can help improve this before the year ends.   Resources Mentioned: Episode #209: My Personal and Business Goals for 2026 Request a free money call with Raya City Girl Savings Personal Finance Portfolio Financial Focus Coaching Program   If you've been feeling behind on your goals, consider this your reminder that there's still plenty of year left. You don't need to wait until January to reset. You don't need a perfect first half of the year to have a strong second half. The truth is, most meaningful progress doesn't happen in a straight line. Some goals move faster than expected. Others take longer. Some priorities shift completely because life shifts. One of the biggest lessons I've learned over the years is that goals aren't just about achieving an outcome. They're about who you become in the process. They're about building consistency, learning from setbacks, making adjustments, and continuing to move forward even when things don't go exactly according to plan. So if you've fallen behind in an area of your life, give yourself permission to be honest about where you are without judging yourself for it. Then decide what the next best step looks like from here. Maybe that means recommitting to a goal. Maybe it means adjusting the goal. Maybe it means celebrating progress you've overlooked because you're too focused on what hasn't happened yet. Whatever your situation, don't let the first half of the year determine the second half. Take time to reflect. Acknowledge how far you've come. Make the adjustments you need to make. Then keep building. Remember: You are not behind…you are building. Consistency compounds. The steady work you're doing now is shaping your next level.  

A huge thanks to our sponsor #gifted a platform that helps businesses connect with real people creating real content, at a fraction of the time and cost of a traditional campaign. My Daily Business listeners can use code MDB50 at checkout for 50% off their first month, on either monthly plan. Check out #gifted.  In this Quick Tip episode, Fiona reflects on more than a decade in business and shares the seven lessons she wishes she'd known from the very beginning. From pricing and confidence to boundaries, relationships and backing yourself, it's an honest conversation every business owner needs to hear. You'll learn: Why your expertise is probably worth more than you're charging. The seven lessons Fiona wishes she'd known in her first year of business. How to build a business with more confidence, stronger boundaries and less second-guessing. Need help with your own business strategy, impact, visibility or personal brand ? Get in touch: hello@mydailybusiness.com  Connect with My Daily Business: Instagram: @mydailybusiness_ TikTok: @mydailybusiness Email: hello@mydailybusiness.com Website: mydailybusiness.com Resources mentioned: AI Monthly Chat Group for Small Business Owners My Daily Business courses - mydailybusiness.com/courses A huge thanks to our sponsor #gifted a platform that helps businesses connect with real people creating real content, at a fraction of the time and cost of a traditional campaign. My Daily Business listeners can use code MDB50 at checkout for 50% off their first month, on either monthly plan. Check out #gifted. Want to get your #smallbusiness sorted in 2026/ 27? Check out our 1:1 business coaching packages from a one-off session to 6-months of coaching. Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

John Madsen shares how he went from NFL player to building a multi-million-dollar fitness business by leveraging bold niche marketing, paid acquisition, operational excellence, and a faith-driven shift toward purpose, profitability, and long-term impact.⁣⁣Connect with John - ⁣https://www.instagram.com/suprahuman_john/?hl=en⁣https://suprahuman.com/⁣⁣__________⁣If you'd like my team to run your marketing & sales department to scale your business apply here https://www.pinedapartners.com⁣⁣Join our private mastermind for elite business leaders who golf. https://www.mastermind19.com⁣⁣Want to be featured on the Wealthy Way Podcast? Apply here https://www.wealthyway.com⁣⁣If you want to start your real estate investing business, we'll give you 1:1 coaching, seller leads, software, & everything you need. https://www.wealthyinvestor.com⁣⁣Tired of paying so much in taxes every year? We'll give you strategy, tax prep, and accounting all in one place. https://www.taylor-tax.com⁣⁣Join free Bible studies and workshops for Christian business leaders. https://www.tentmakers.us⁣__________⁣⁣Chapters:⁣00:00 - First Ad to First Signup⁣00:39 - Polarizing Messaging⁣04:06 - NFL Journey⁣15:02 - NFL Training Lessons⁣18:49 - Gym Ownership & Online Pivot⁣30:02 - The First Million⁣36:13 - Paid Ads vs Organic Growth⁣45:04 - Marketing to High Earners⁣48:01 - High-Ticket Sales & Compliance⁣50:49 - Peptides, HRT & Business Goals⁣1:00:07 - Profitable Growth with Affiliates⁣1:07:35 - Community & Retention⁣1:15:08 - Training & Performance Evolution⁣1:15:54 - Business Struggles & Faith⁣1:23:39 - Humility & Renewed Purpose⁣1:30:08 - Ambition, Faith & Community⁣1:36:01 - Real Estate, Social Media & Identity

A huge thanks to our sponsor #gifted a platform that helps businesses connect with real people creating real content, at a fraction of the time and cost of a traditional campaign. My Daily Business listeners can use code MDB50 at checkout for 50% off their first month, on either monthly plan. Check out #gifted.  Fiona Killackey sits down with lawyer and Burch & Co founder Nich Burch to talk about what small business owners need to know legally right now. From contracts and pricing to AI risks and employment, this is the practical legal conversation every business owner needs to hear. You'll learn: How to identify and name the uncertainty affecting your business and take practical steps forward What you need to know about changing prices, contracts and your legal obligations right now The real legal considerations of using AI in your business and what you must be disclosing to clients Connect with  Burch and Co: Instagram: @burch_co Website: burchcolawyers.com.au Need help with your own business strategy, impact, visibility or personal brand ? Get in touch: hello@mydailybusiness.com  Connect with My Daily Business: Instagram: @mydailybusiness_ TikTok: @mydailybusiness Email: hello@mydailybusiness.com Website: mydailybusiness.com Resources mentioned: AI Monthly Chat Group for Small Business Owners My Daily Business courses - mydailybusiness.com/courses A huge thanks to our sponsor #gifted a platform that helps businesses connect with real people creating real content, at a fraction of the time and cost of a traditional campaign. My Daily Business listeners can use code MDB50 at checkout for 50% off their first month, on either monthly plan. Check out #gifted. Want to get your #smallbusiness sorted in 2026/ 27? Check out our 1:1 business coaching packages from a one-off session to 6-months of coaching. Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

Consistency sounds boring until you realize it's the fastest path to trust and the easiest way to spot what's broken. In this CX Pulse Check episode, Jeannie Walters is joined by Nick Westergaard, host of the On Brand podcast and author of Brand Now and Get Scrappy, to look at what actually moves the needle in customer experience (CX) and brand building when attention is scarce and expectations are high.We dig into why major brands point to reliable basics as the key to their turnarounds: better training, smoother checkout, smarter inventory, and fewer “almost good enough” moments. Nick shares a simple mental model for this kind of work: stop chasing one huge “wow” and start raising the floor everywhere. When customers know what to expect, they don't just come back, they give you more grace when something goes wrong.Then we zoom in on neuroscience and cognitive load, the hidden force behind friction. Customers live in constant partial attention, and every extra step, confusing choice, or unnecessary question drains their mental energy. We talk about why simplification often beats adding features, how AI customer service earned distrust through bad early experiences, and what it takes to use automation without getting in the way.We close with brand storytelling and cultural moments, including what we can learn from campaigns that hit at the right time and why even a small change like a Spotify icon can spark big feelings in a deeply personal product. If you want a sharper CX strategy, better customer journey design, and a clearer brand experience, hit play, subscribe, and share this with someone who owns a form, a flow, or a brand decision. If you have a question for the podcast, leave a message at askjeannie.vip.About Nick WestergaardNick Westergaard (https://www.nickwestergaard.com/) is an author, educator, and speaker. He's spent his career building standout brands at organizations of all sizes—from small businesses to Fortune 500 companies to President Obama's Jobs Council. Nick teaches at the University of Iowa's Tippie College of Business, where he leads the Story Lab program. He's the author of the books Brand Now and Get Scrappy, a contributor to the Harvard Business Review, host of the popular On Brand podcast, and a Moth StorySLAM Champion. An in-demand keynote speaker at conferences throughout the world, his work helps those struggling to stand out in our crowded, distracted world.Follow Nick on LinkedIn: http://www.linkedin.com/in/nickwestergaard Follow Nick's Podcast – On Brand - https://www.nickwestergaard.com/on-brand-podcast/ Follow Nick on Instagram - https://instagram.com/nickwestergaard Articles Mentioned:- Why 3 major brands see a consistent experience as key to their turnarounds (CX Dive) -- https://www.customerexperiencedive.com/news/3-major-brands-consistency-key-turnaround-efforts/822944/- Rethinking CX: The role neuroscience plays in developing the customer experience (Retail Customer Experience) -- https://www.retailcustomerexperience.com/blogs/rethinking-cx-the-role-neuroscience-plays-in-developing-the-customer-experience/- Every Brand Has a Story to Tell — CMOs Decide How and When to Tell It (Variety) -- https://variety.com/2026/biz/news/walmart-cmo-nfl-spotify-loreal-cannes-lions-variety-1236788926/Resources Mentioned:Order your copy of Experience Is Everything -- http://experienceiseverythingbook.comExperience Investigators Website -- https://experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

What if the biggest thing holding a business back isn't a lack of resources, but a lack of permission to think bigger? In this Quick Tip, Fiona challenges listeners to revisit the ambitious ideas they've quietly shelved and take one small step towards them You'll learn: Why AI often agrees with you, even when you're wrong How to spot bias and AI "hallucinations" before they catch you out Practical ways to use AI as a thinking partner, not a replacement for your judgement Need help with your own business strategy, impact, visibility or personal brand ? Get in touch: hello@mydailybusiness.com  Connect with My Daily Business: Instagram: @mydailybusiness_ TikTok: @mydailybusiness Email: hello@mydailybusiness.com Website: mydailybusiness.com Resources mentioned: AI Monthly Chat Group for Small Business Owners My Daily Business courses - mydailybusiness.com/courses A huge thanks to our sponsor #gifted a platform that helps businesses connect with real people creating real content, at a fraction of the time and cost of a traditional campaign. My Daily Business listeners can use code MDB50 at checkout for 50% off their first month, on either monthly plan. Check out #gifted. Want to get your #smallbusiness sorted in 2026/ 27? Check out our 1:1 business coaching packages from a one-off session to 6-months of coaching. Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

This episode is proudly sponsored by The Finders Keepers. Visit the Finders Keepers Melbourne Design Market from Friday 10 July to Sunday 12 July at the Royal Exhibition Building, Carlton. Book your tickets: Finders Keepers Melbourne tickets Enter MDB at checkout, then choose the My Daily Business 2-for-1 ticket option to claim your exclusive offer. And don't forget to say hello to Fiona who will be running her own Subject Object stall at the market!  This episode explores why one of the most valuable AI skills isn't writing better prompts, it's learning when to challenge the answers. Fiona shares why pushing back on AI leads to stronger thinking, better decisions, and more useful results for your business. You'll learn: Why AI often agrees with you, even when you're wrong How to spot bias and AI "hallucinations" before they catch you out Practical ways to use AI as a thinking partner, not a replacement for your judgement Need help with your own business strategy, impact, visibility or personal brand ? Get in touch: hello@mydailybusiness.com  Connect with My Daily Business: Instagram: @mydailybusiness_ TikTok: @mydailybusiness Email: hello@mydailybusiness.com Website: mydailybusiness.com Resources mentioned: AI Monthly Chat Group for Small Business Owners My Daily Business courses - mydailybusiness.com/courses A huge thanks to our sponsor #gifted a platform that helps businesses connect with real people creating real content, at a fraction of the time and cost of a traditional campaign. My Daily Business listeners can use code MDB50 at checkout for 50% off their first month, on either monthly plan. Check out #gifted. Want to get your #smallbusiness sorted in 2026/ 27? Check out our 1:1 business coaching packages from a one-off session to 6-months of coaching. Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

Most leadership advice assumes you already have the mandate, the budget, the buy-in, and the seat at the table. If you lead customer experience, you know that's often fiction. We're expected to react to requests from marketing, ops, and whoever our dotted-line boss is this week, then we're judged on outcomes we didn't have the power to drive.Showing up as a customer experience business leader, not just a CX advocate, starts with momentum. When we deliver visible wins that make other leaders' lives easier, we build authority even without the title. We talk through how to reframe “influence” so it's not about pleading for support, but about connecting to the moments and priorities that already matter inside the organization.From there, we get practical with a simple framework of mindset, strategy, and discipline. Mindset means building a CX mission that is a win-win for every leader you partner with. Strategy means improving the world your executives live in, like reducing service calls to increase efficiency or tying journey fixes to retention and revenue. Discipline means stopping the cycle of short-term reporting and instead linking what we do every day to long-term organizational goals.Measurements are not outcomes. The leaders who get funded become “translator-in-chief,” turning customer insights into clear business outcomes like cost-to-serve reduction, growth, churn prevention, and market advantage. If you're ready to build momentum without a mandate and use the second half of the year as a reset, hit play, then subscribe, share this with a fellow CX leader, and leave a rating and review so more people can find the show.Resources Mentioned:Order your copy of Experience Is Everything -- http://experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- http://CXIMembership.comExperience Investigators -- https://experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

Well, here we are! Halfway through 2026 – my year of going BOLD!And today I'm giving you the real, honest update on how I'm tracking on my 2026 goals. In this episode of the Feminine Fire Podcast, I'm walking you through my biggest wins of the year so far, both in business and life, what's still in progress and exactly how I'm tracking on each of the goals and the inner work I shared with you at the start of the year – including whether I'm on track to hit my first 300k year.This is a personal reflection episode that I hope inspires you to do some mid-year reflections of your own, so you can feel clear, aligned and ready as we sail into the second half of 2026.Links mentioned:Listen to Ep 241: My Vision Board For 2026 & The Inner Work I'm Doing This YearListen to Ep 261: Mid Year Reset: How To Anchor Your Business Goals For The Second Half Of The YearJoin the SBM WaitlistReady to turn your spiritual gifts into consistent income with soul, strategy and structure? The Spiritual Business Mistressmind is re-opening to the waitlist on 5th August. The waitlist gets $300 off, first access to limited spaces and exclusive bonuses. Join the waitlist hereWant more?Connect with me on Instagram @bec_cuzzilloDownload my FREE Guide: Soulful Sales Scripts for Selling in DMsWebsite: www.beccuzzillo.com

Are your business goals inspiring you or exhausting you?Too many Christian women entrepreneurs are setting goals for a version of themselves that doesn't actually exist — the woman with unlimited energy, unlimited time, no interruptions, and no real-life responsibilities.Then they wonder why they feel behind.In this episode of The Peaceful CEO Podcast, Angelica Stanley shares how to set realistic business goals that support peace, stewardship, and long-term growth rather than burnout and frustration.If you've ever said:• "I should be further along by now."• "Why can't I stay consistent?"• "Maybe I'm just not disciplined enough."• "I keep setting goals but never reaching them."This episode is for you.Inside this conversation you'll learn:✔ Why your goals should reflect your current season of life.✔ How to stop creating plans for your fantasy self.✔ Why stewardship matters more than intensity.✔ How to move from annual vision to quarterly priorities and daily action.✔ Why goals should create direction instead of pressure.✔ How sustainable goals create sustainable businesses.✔ How to protect peace while still pursuing growth.Angelica shares lessons from building a business while homeschooling, raising a family, serving clients, creating content, and learning that success doesn't require sacrificing what matters most.The goal isn't to do everything.The goal is to faithfully steward what God has placed in your hands during this season.If you're tired of unrealistic expectations and ready for a framework that creates consistency and momentum, this episode will help you rethink the way you approach growth.Resources mentioned in this episode:• The Peaceful CEO Podcast• The Biz Collective• Bold & Beautiful Branding MasterclassIf you're ready to build a business with structure, peace, and sustainability, we'd love to support you inside the Biz Collective.Subscribe for weekly conversations about Christian entrepreneurship, biblical leadership, homeschooling, peaceful productivity, AI and automation, content creation, and building a Kingdom-aligned business that serves your family and your calling.#ChristianBusiness #GoalSetting #ChristianEntrepreneur #FaithBasedBusiness #PeacefulProductivity

In this episode, Monica shares the powerful SIMPLE framework that transformed the way she approaches business, family, health, finances, personal growth, and everyday life. Inspired by a presentation from her husband years ago, this practical system became the foundation for how she plans her weeks, sets priorities, and makes decisions with greater purpose. Rather than chasing the impossible idea of perfect balance, she explains why awareness and intentional recalibration lead to a richer, more fulfilling life. Whether you're just starting your business or growing an established company, this episode offers a fresh perspective on what real success looks like—and why becoming your own boss means leading your entire life, not just your business.Episode Quote: The busier you are, the more intentional you must be. ~Michael HyattTake the SIMPLE Life AssessmentClick here for Ethan's TEDx TalkWhat You Will Learn in This EpisodeHow to identify the area of your life that needs your attention most.How to use the SIMPLE framework to make better decisions each week.How to recognize when your business is consuming too much of your life.How to prioritize your health, relationships, and personal growth without losing momentum.How to intentionally create a life that supports both your personal and professional goals.How to use regular self-assessment to recalibrate and move forward with purpose.Other Helpful Entrepreneurial Resources from Become Your Own BossSign Up for the ⁠Level Up Living Newsletter⁠⁠KICKSTART YOUR BUSINESS PROGRAM⁠⁠⁠Monica's FREE ebook⁠⁠: 11 Essential Secrets for Small Business SuccessGet your⁠ ⁠Become Your Own Boss Planner⁠⁠Ways to connect to Monica:Instagram: @themonicaallen@becomeyourownbosspodcastEmail: monica@monicaallen.comListen now to discover how one simple framework can help you become a stronger leader in every area of your life. If you enjoyed this episode, subscribe to the Become Your Own Boss podcast, leave a review, and share it with another entrepreneur who could benefit from this message.About Monica AllenMonica Allen is a serial entrepreneur, bestselling author, and host of the Become Your Own Boss podcast. Growing up below the poverty line in rural Georgia, she was determined to create a different future. As the first person in her immediate family to earn a four-year college degree, she later completed her MBA before leaving corporate America in 2005 to pursue entrepreneurship.Today, Monica is the co-founder of Zeus' Closet, stuff4GREEKS, and Deuce Equity Group, and the owner of Monica Allen Interiors. She is passionate about helping aspiring entrepreneurs, side hustlers, and small business owners launch, grow, and scale successful businesses while avoiding common mistakes. Monica believes that faith, lifelong learning, and surrounding yourself with positive people are the foundation for lasting success.

This episode is proudly sponsored by The Finders Keepers. Visit the Finders Keepers Melbourne Design Market from Friday 10 July to Sunday 12 July at the Royal Exhibition Building, Carlton. Book your tickets: Finders Keepers Melbourne tickets Enter MDB at checkout, then choose the My Daily Business 2-for-1 ticket option to claim your exclusive offer. And don't forget to say hello to Fiona who will be running her own Subject Object stall at the market!    Things feel hard for a lot of business owners right now. But what if the discomfort you're trying to eliminate is actually the thing that helps you grow? In this coaching episode, Fiona explores why friction isn't always the enemy and how leaning into difficult conversations, creative struggles and uncertainty can build stronger businesses and more meaningful lives. You'll learn: Why removing every obstacle can actually hold your business back How AI can enhance your thinking without replacing it The questions to ask when you're tempted to avoid discomfort Need help with your own business strategy, impact, visibility or personal brand ? Get in touch: hello@mydailybusiness.com  Connect with My Daily Business: Instagram: @mydailybusiness_ TikTok: @mydailybusiness Email: hello@mydailybusiness.com Website: mydailybusiness.com Resources mentioned: AI Monthly Chat Group for Small Business Owners My Daily Business courses - mydailybusiness.com/courses A huge thanks to our sponsor #gifted a platform that helps businesses connect with real people creating real content, at a fraction of the time and cost of a traditional campaign. My Daily Business listeners can use code MDB50 at checkout for 50% off their first month, on either monthly plan. Check out #gifted. Want to get your #smallbusiness sorted in 2026/ 27? Check out our 1:1 business coaching packages from a one-off session to 6-months of coaching. Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

We're constantly told to make life and business easier. Automate more. Remove every obstacle. Eliminate friction wherever possible. But what if not all friction is bad? In this episode, Fiona explores why some of the most uncomfortable moments in business are often the ones that lead to the greatest growth, and why it's worth questioning whether the thing you're trying to avoid is actually the thing that could move you forward. You'll learn: Why removing every obstacle isn't always the answer How to tell the difference between unnecessary friction and productive discomfort Two simple questions to help you grow your business with more intention Need help with your own business strategy, impact, visibility or personal brand ? Get in touch: hello@mydailybusiness.com  Connect with My Daily Business: Instagram: @mydailybusiness_ TikTok: @mydailybusiness Email: hello@mydailybusiness.com Website: mydailybusiness.com Resources mentioned: AI Monthly Chat Group for Small Business Owners My Daily Business courses - mydailybusiness.com/courses A huge thanks to our sponsor #gifted a platform that helps businesses connect with real people creating real content, at a fraction of the time and cost of a traditional campaign. My Daily Business listeners can use code MDB50 at checkout for 50% off their first month, on either monthly plan. Check out #gifted. Want to get your #smallbusiness sorted in 2026/ 27? Check out our 1:1 business coaching packages from a one-off session to 6-months of coaching. Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

In this solo episode of The Association Insights Podcast powered by OnWrd & UpWrd, host Colleen Gallagher explores a simple but often overlooked truth: effective association communications don't start with content—they start with organizational goals.Too often, communications teams get caught in a cycle of emails, social media posts, event promotions, and campaign execution without stepping back to ask what those efforts are actually meant to achieve. Whether the goal is member retention, event attendance, sponsorship growth, advocacy impact, or industry awareness, communications should serve as a strategic driver—not just a tactical function.Colleen shares how association communicators can move beyond measuring activity and start demonstrating impact by aligning campaigns, messaging, and metrics with broader organizational priorities.Key HighlightsCommunications Is a Vehicle, Not the Destination: Why successful associations start by identifying organizational goals before choosing tactics, channels, or content.Moving Beyond Activity Metrics: Open rates, impressions, and followers matter—but leadership increasingly wants to understand how communications contributes to growth, engagement, and strategic priorities.From Reactive to Strategic: How communications teams can avoid becoming an internal service department and instead position themselves as partners in achieving organizational outcomes.Event Marketing With Purpose: Why understanding the business importance of attendance leads to stronger messaging, better audience targeting, and more meaningful measurement.Member Retention Through Value Reinforcement: How communications can help members understand the value, relevance, and impact of association membership throughout the year.Supporting Sponsorship and Non-Dues Revenue: Why sponsors are looking for outcomes—not just visibility—and how strategic storytelling can strengthen partnerships.

We are halfway through the year, and holy bananas, where did it go? If your stomach just dropped because you're nowhere near the goal you wrote down in December, stay with me.You do not toss out the plan you made. You check it.In this episode, Brandi walks you through the exact mid-year reset she just ran with her Strategist Society members, the one that stops the panic spiraling and replaces it with real data. You'll pull your numbers, find out where you're actually sitting in your business, do the gap math (it's smaller than you think), and walk away with three action steps for the next seven days.In this episode, you'll learn:Why service providers should plan in 90-day increments instead of 12-month chunksThe year-over-year growth number that tells the truth about your business (and why the average business only grows 5 to 10% a year)The car-seat gut check: are you in the driver's seat, passenger seat, back seat, or the trunk?How to close your revenue gap by spreading it over six months instead of panicking over the whole numberThe brain dump exercise that took Brandi from a $250K year to $1.2MWhy "I don't like it" is not a reason to skip what actually works (cold email, cold calling, Upwork, local networking)How to reconnect to your North Star and pick the two life areas to focus on nextMentioned in this episode:Strategist Society (scale to consistent $10K, $15K, $20K months): https://thestrategistsociety.comConversions for Clients (just getting started, no clients yet): https://conversionsforclients.comDM Brandi the word RESET on Instagram for the lightning version: https://instagram.com/brandimowlesReady to scale past $10K months?If you're sitting here thinking "this is exactly what I needed, but I'll talk myself out of doing it alone," that's exactly what Strategist Society is for. It's the room where we look at your real numbers with you, tell you where to raise your prices, help you brain dump your gap fill, and hold you to the three things you committed to. Built for service providers ready to scale to consistent $10K to $20K months on less than 25 hours a week. Head to https://thestrategistsociety.com.Loved this episode?Screenshot it, share it to your stories, and tag @brandimowles. It helps more service providers find the show and it makes my whole day.Now go do the dang thing.Follow the Podcast: https://podcasts.apple.com/us/podcast/serve-scale-soar/id1477998650Follow Brandi on Instagram: https://www.instagram.com/brandimowlesFollow Brandi on Facebook: https://www.facebook.com/Brandiandcompany

AI is moving fast, but customer trust is moving the other way and that should make every customer experience leader pause. We've all seen the rush to deploy chatbots, automate support, and squeeze more efficiency out of service operations. The problem is that customers don't grade you on “AI adoption.” They grade you on whether they can get the job done, feel respected, and leave the interaction confident they were heard. We dig into why so many people say they “hate AI” when what they really hate is a broken experience: circular chatbot loops, unclear paths to resolution, and zero way to reach a human. We also talk about the less obvious wins, like AI that helps customers find answers inside an app, makes shopping easier, or offers proactive guidance at the right moment. When AI is designed around the customer journey, it can earn trust the same way humans do by showing up with the right help at the right time. To make this practical, we share three questions you can use this week to evaluate any AI in customer service or generative AI initiative: Is it working for the customer? What should this moment feel like? Can they always reach a human? We also make the case for human-in-the-loop support for nuanced situations and for transparency as a non negotiable trust signal. If you want AI that scales without sacrificing the experience, start here, then subscribe, share this with your team, and leave a review so more CX leaders can find it.Resources Mentioned:Order your copy of Experience Is Everything -- http://experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- http://CXIMembership.comExperience Investigators -- https://experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

Friends and business can be a tricky mix, especially when you're putting yourself out there and the people closest to you seem silent. In this Quick Tip episode, Fiona explores why friends don't always engage with your content, why that doesn't automatically mean they're unsupportive, and the stories we can create when we're looking for validation online. She shares three practical ways to navigate these feelings, strengthen your confidence and focus on the people who are already cheering you on You'll learn: Why you're probably telling yourself the wrong story about silent followers How to communicate your needs instead of expecting people to read your mind Where to focus your energy so you feel more supported and confident online Need help with your own business strategy, impact, visibility or personal brand ? Get in touch: hello@mydailybusiness.com  Connect with My Daily Business: Instagram: @mydailybusiness_ TikTok: @mydailybusiness Email: hello@mydailybusiness.com Website: mydailybusiness.com Resources mentioned: AI Monthly Chat Group for Small Business Owners My Daily Business courses - mydailybusiness.com/courses A huge thanks to our sponsor #gifted a platform that helps businesses connect with real people creating real content, at a fraction of the time and cost of a traditional campaign. My Daily Business listeners can use code MDB50 at checkout for 50% off their first month, on either monthly plan. Check out #gifted. Want to get your #smallbusiness sorted in 2026/ 27? Check out our 1:1 business coaching packages from a one-off session to 6-months of coaching. Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

Are your channel decisions rooted in strategy, or just habit?For some B2B marketing teams, the honest answer is somewhere in between. The channels accumulated over time. LinkedIn, because everyone is on LinkedIn. A podcast because a competitor had one. Instagram, because… optics?Before long, there's a whole content operation built around platforms nobody consciously chose.In this episode, Amy Woods gets into a crucial part of a B2B content strategy: deciding where your content should live and where it should not.From the difference between owned and borrowed channels, to finding the sweet spot between where your audience is and where your team can show up consistently, this episode gives you a practical framework for making channel decisions you can stand behind and revisit regularly.Find out:Why spreading your content across too many platforms dilutes rather than buildsThe difference between owned and borrowed channels, and why it matters for your long-term strategyHow to find the sweet spot between where your audience is and where your team can show up consistentlyWhy platform-specific content outperforms cross-posting every timeHow audience intent and your own content intent should shape your format decisionsWhether your channel strategy should factor in the customer journeyHow many platforms to focus on for an effective B2B content strategyThe three questions to ask when auditing every channel you are already onImportant links & mentions:Blog post about this episodeWhy Not All Content Works Everywhere and That's a Good Thing Take the B2B Content Operations BenchmarkPart one of the series: What Is a B2B Content Strategy (And Why Does It Matter)? Part two of the series: How Do You Align a B2B Content Strategy to Business Goals?Part three of the series: How Does Competitor Analysis Fit Into Your B2B Content Strategy?Part four of the series: Can Your B2B Content Strategy Work Without Core Messaging and Positioning?B2B content strategy series on YouTubeAmy on LinkedIn Content 10x websiteAmy's book: Content 10x: More Content, Less Time, Maximum ResultsTimestamps:00:00 Intro: Publish smarter, not harder00:50 B2B Content Strategy Series intro and recap02:15 Avoid the trap of being everywhere03:46 Free B2B Content Operations Benchmark Assessment04:30 Where your content should live05:39 Owned channels vs borrowed channels07:16 Importance of being confident on a platform08:42 Why you should review your channels… and how10:34 Content formats: don't try to do everything10:58 Audience intent12:58 Customer journey and content types14:08 Repurposing across the funnel14:41 How many platforms should you focus on?15:42 How to audit your current channels17:30 When to double down or leave a platform18:46 Key takeaways: focus over spread19:19 Series recap: what's next19:54 B2B Content Operations Benchmark reminder20:32 Wrap upAmy Woods is the CEO and founder of Content 10x, a creative agency that provides specialist content strategy, creation and repurposing support to B2B organizations.

Michael Mejer's definitive shift into cannabis PR was sparked by a moment of absolute clarity. He witnessed an elderly man, wracked by severe tremors, find instant relief through a cannabis tincture, a profound transformation that happened in seconds. That powerful experience became the catalyst for his entire career, prompting him to walk away from a traditional PR and book-publishing trajectory. Driven by a newfound obsession to understand the industry, Mejer plunged headfirst into the fast-paced landscape, navigating the chaotic energy of major conferences like MJBizCon. He invested countless hours networking and decoding the complex, unpredictable machinery of the cannabis trade from the ground up. Today, through Green Lane Communication, Michael specializes in earned media for cannabis brands, successfully placing clients in mainstream outlets like Forbes, High Times, and Rolling Stone. His approach goes beyond cannabis-specific media by positioning clients as expert voices on broader wellness and science topics. He co-hosts Tech Jam, an annual networking event with Sorting Robotics, bringing together innovative companies like Roll Pros and Emerald Intel. Tune in to discover Michael's practical advice on visual assets, thought leadership strategies, and why reverse-engineering your messaging around specific business goals matters more than chasing media appearances for their own sake. Chapters:02:55 - Witnessing Cannabis Help Someone with Tremors04:07 - From PR Professional to Cannabis Advocate 6:00 - Finding the Unique Angle in Brand Storytelling 8:33 - Earned Media vs Advertising: PR Explained 11:21 - Choosing Clients Who Align With Your Values 12:52 - Avoiding Crisis Management and Damage Control Work 13:50 - Building Genuine Relationships in Cannabis PR 16:07 - Being Organized and Responsive Matters Most18:42 - Four-Month PR Engagement and Coverage Strategy20:46 - Reverse Engineer PR Strategy to Business Goals 22:25 - Media Partnerships and Tight Deadline Collaboration 23:29 - How to Connect and Reach Out 24:09 - The Value of In-Person ConnectionWEBSITE: https://cannatechtoday.com/Make sure to follow our other social media platforms to stay up-to-date on all things Cannabis & Tech Today.https://twitter.com/cannatechtodayhttps://www.facebook.com/CannaTechTodayhttps://www.instagram.com/cannatechtoday

AI agents are already shopping, comparing, booking, and contacting support for the customers we've spent decades trying to understand. That means customer experience is no longer judged only by what a person feels in the moment, it's also scored by what an AI can find about your brand across policies, pricing, FAQs, reviews, and the broader web. If that idea makes you a little uneasy, good. It's the wake-up call CX leaders need right now. I break down what “agentic AI” changes in the customer journey and why it creates a world with no fine print. When an agent can surface your warranty terms, return rules, delivery performance, and reputation signals in seconds, the gaps between your brand promise and real experience become impossible to hide. We talk about the trust signals AI is likely to reward, including transparent pricing, clear and consistent policies, accurate product information, reliable delivery, and responsive customer service. Consistency stops being a nice-to-have and becomes the proof your brand can be trusted. And we don't lose the human part. Emotions still drive loyalty because people still make the final decision about who they trust. I share why a clear customer experience mission statement matters more than ever, especially if you're training internal teams and tools around a defined promise of how you want customers to feel. You'll leave with practical next steps: experiment with AI like a customer, audit your digital experience, remove hidden friction, and tighten the public signals that shape recommendations. If an AI agent evaluated your brand today, what would it say about your customer experience? Listen now, then subscribe, share with a CX leader, and leave a review.Resources Mentioned:Order your copy of Experience Is Everything -- http://experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- http://CXIMembership.comExperience Investigators -- https://experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

Can you believe we're almost at the halfway point of 2026?I know. Time is flying. And as wild as it is to say that, this midpoint of the year is genuinely one of my favourite moments. Because it's a real opportunity to pause, reflect on everything we've created in the first six months, and get honest about where we're headed.In this episode of the Feminine Fire Podcast, I'm taking you through the exact mid-year reset process I use in my own business — so you can review your goals, recommit to what matters, and head into the second half of 2026 with real clarity, real intention, and real momentum.We talk about how to celebrate what you've already achieved (yes, actually celebrate it), how to look at your goals with curiosity instead of self-judgement, what to do if you haven't progressed them yet, and how to create a plan for the rest of the year that makes it easier to actually follow through.Plan Your Q3 With Me At The SBM Open WeekIf you want support doing this planning work in real time, I'm running a Q3 Planning Workshop as part of the SBM Open Week at the end of June. 4 sessions over 4 days. You'll do real work on your business, hear directly from women inside the room, and leave with a clear, strategic plan for Q3 that's ready to go.Find out more and grab your 4-day pass hereWant more?Join the waitlist: Spiritual Business MistressmindConnect with me on Instagram @bec_cuzzilloDownload my FREE Guide: Your Money Making Strategy PlaybookWebsite: www.beccuzzillo.com

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Author, naturopath and business woman, Catie Gett built The Staple Store  from a tiny whole food shop into a deeply loved Melbourne community hub and online education platform. In this episode, she shares what it took to close the doors, rebuild her work, write a meaningful and impact-driven cookbook (available here) and create a mission around making healthy food more accessible for a now global community. You'll learn: Why closing a successful business can sometimes be the right move How Catie rebuilt her brand through community, recipes and storytelling Why simple, affordable food can be a powerful form of health and care Need help with your own business strategy, impact, visibility or personal brand ? Get in touch: hello@mydailybusiness.com  Connect with The Staple Store / Catie Gett The Staple Store Cookbook Vol 1 Instagram: @thestaplestore  Instagram: @categett Instagram: Substack: @catiegett Website: thestaplestore.com.au Connect with My Daily Business: Instagram: @mydailybusiness_ TikTok: @mydailybusiness Email: hello@mydailybusiness.com Website: mydailybusiness.com Resources mentioned: AI Monthly Chat Group for Small Business Owners My Daily Business courses - mydailybusiness.com/courses Want to get your #smallbusiness sorted in 2026? Check out our 1:1 business coaching packages from a one-off session to 6-months of coaching. Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

If you've ever shouted “just let me talk to a person” at a chatbot, this one's for you. Jeannie Walters is joined by special cohost Brandon McGovern, Senior Director of Customer Experience at HP, to pressure-test the biggest question in AI customer service right now: how do we automate without breaking trust?We start with a headline that feels like a warning label. Norse Atlantic Airways offers dirt-cheap tickets, but customers say there's a catch: customer support is so locked behind tech that getting help can become impossible. We unpack why this isn't simply a “tech problem,” but a governance and leadership problem. When companies remove phone numbers, skip the escape hatch, and ignore high-emotion journeys like refunds and disruptions, they don't just frustrate people, they create financial harm and open the door to fraud.Then we zoom out to the enterprise reality. Cisco's line that adopting AI is “like surgery without the drugs” is painfully honest, and it frames the messy middle many CX teams are living through. We talk about why rushing to automate tasks can amplify mistakes, how to redesign workflows around outcomes, and why “faster” is the wrong North Star compared to what's now possible. Along the way, we dig into authenticity, rising customer expectations, and why AI is killing the illusion of fine print as customers use their own tools to read policies and push back.If you're leading CX, contact centers, or digital support, you'll leave with practical guardrails for pilots, measurement, and intent selection. Subscribe, share this with a teammate, and leave a review with the biggest AI question you're wrestling with right now.About Brandon McGovernSenior Director of Customer Experience at HPUnderstanding your customers isn't enough. I build the systems that turn that understanding into outcomes.I'm a Senior Director of Customer Experience at HP, leading enterprise-wide measurement, analytics, and operations that enable the company to understand and act on customer sentiment in real time. I oversee a global Voice of the Customer ecosystem capturing tens of millions of signals annually, translating them into product, service, digital, and brand strategy decisions across the business.My work has delivered double-digit NPS improvements and material revenue impact by shifting CX from a reporting function to an operational and strategic capability - powered by data, automation, and applied AI.Beyond enterprise implementation, I build with AI hands-on - personal projects in game design, product prototyping, and workflow automation using Claude, Lovable, and other tools. Building outside my domain teaches me where AI actually breaks down, which makes me a better architect of AI-powered operating models at work.I bring engineering depth coupled with business leadership (MBA, MS in Electrical Engineering, Stanford executive education), and I specialize in building scalable CX platforms, driving cultural change, and aligning executives around customer-led transformation. Follow Brandon on LinkedIn: https://www.linkedin.com/in/brandonmcgovern/Articles Mentioned:- Norse Atlantic Airways Offers Dirt-Cheap Tickets. There's a Catch (Wired) -- https://www.wired.com/story/norse-airlines-ftc-complaints-ai-scams/- Cisco exec says adopting AI is like 'surgery without the drugs' (Business Insider) -- https://www.businessinsider.com/cisco-ai-adoption-customer-service-2026-5- Dissatisfied: Three-fourths of AI customer service rollouts are a letdown (The Register) -- https://www.theregister.com/ai-ml/2026/05/13/ai-customer-service-bots-get-rolled-back-at-74-of-firms/5239800Enjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

Feeling a bit flat in your business? You're not alone. In this Quick Tip episode, Fiona explores why losing motivation doesn't mean you're failing, and how to tell the difference between a temporary slump and a genuine sign that something needs to change. You'll learn: Why periods of low motivation are a normal part of running a business, not a sign that you're on the wrong path. How to use your past wins, client feedback and "evidence" to challenge the stories your brain tells you during a tough patch. Three practical ways to navigate a business trough, including lowering the bar strategically and leaning on people who truly understand the entrepreneurial journey. Need help with your own business strategy, impact, visibility or personal brand ? Get in touch: hello@mydailybusiness.com  Connect with My Daily Business: Instagram: @mydailybusiness_ TikTok: @mydailybusiness Email: hello@mydailybusiness.com Website: mydailybusiness.com Resources mentioned: AI Monthly Chat Group for Small Business Owners My Daily Business courses - mydailybusiness.com/courses Want to get your #smallbusiness sorted in 2026? Check out our 1:1 business coaching packages from a one-off session to 6-months of coaching. Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

Is your messaging making you memorable, or just visible?You could have the best content engine in your industry, be publishing consistently across multiple channels, and focusing on quality. But if it isn't memorable, none of it sticks.Core messaging and positioning is one of those things that sounds simple until you try to do it well. If you asked ten people in your organization what you are all about and why customers should choose to work with you, would they all broadly answer in the same way?In most organizations, the answer is no.That inconsistency shows up everywhere. In your content, on your website, in sales conversations, and in ways that are hard to trace back to the source.In part four of our seven-part B2B content strategy series, Amy Woods digs into what messaging is, what goes into a messaging framework, and how to know whether yours is working for you.Find out:What messaging is and why consistency is what makes it stickWhether you can have a B2B content strategy without clear messagingThe five components every B2B messaging framework needsHow to define your messaging and positioning through internal conversationsHow to use your messaging framework on a daily basis, including how to embed it into your AI toolsThe signals that tell you your messaging is workingWhen to review your messaging and how to update it without doing a hard pivotImportant links & mentions:Blog post about this episode: https://www.content10x.com/357Part one of the B2B content strategy series - What Is a B2B Content Strategy (And Why Does It Matter)?: https://www.content10x.com/354Part two of the B2B content strategy series — How Do You Align a B2B Content Strategy to Business Goals?: https://www.content10x.com/355Part three of the B2B content strategy series — How Does Competitor Analysis Fit Into Your B2B Content Strategy?: https://www.content10x.com/356B2B content strategy series on YouTube: https://youtube.com/playlist?list=PLVwaHzx-z4d4Rcnrh2VsUN9d47rrdMypp&si=NjYvp1Ilo26KnIF3Amy on LinkedIn: https://www.linkedin.com/in/amywoods2/Content 10x website: https://www.content10x.com/Amy's book: www.content10x.com/book (Content 10x: More Content, Less Time, Maximum Results)Timestamps:01:57 Free B2B Content Operations Benchmark Assessment02:35 What is messaging?03:44 Why a great content strategy can't exist without clear messaging04:33 Who owns messaging?05:10 Core components of a messaging framework06:55 How to define messaging through internal conversations08:35 Where messaging shows up in real-world execution09:16 Opinionated content and category positioning10:38 Embedding messaging into AI tools and workflows11:09 How to know your messaging is working (or not working)13:08 Quantitative vs qualitative signals from customers and sales13:47 Revisiting and adjusting your messaging framework16:07 Recap and what's next17:55 Wrap upAbout the host:Amy Woods is the CEO and founder of Content 10x, a creative agency that provides specialist content strategy, creation and repurposing support to B2B organizations.She's also a best-selling author, hosts two content marketing podcasts (The Content 10x Podcast and B2B Content Strategist), and speaks on stages all over the world about the power of content marketing.Join thousands of business owners, content creators and marketers and get the latest content marketing tips and advice delivered straight to your inbox every week https://www.content10x.com/newsletter

As small business owners, we're often brilliant at supporting our staff, clients, customers and families. But how often do we extend that same care, encouragement and investment to ourselves? In this coaching episode, Fiona explores why so many business owners put themselves last, the impact that has on their wellbeing and business, and some practical ways to start changing it You'll learn: Why so many business owners prioritise everyone else's needs over their own The hidden cost of neglecting yourself, even when your business appears successful Practical ways to invest in yourself without guilt or feeling selfish Need help with your own business strategy, impact, visibility or personal brand ? Get in touch: hello@mydailybusiness.com  Connect with My Daily Business: Instagram: @mydailybusiness_ TikTok: @mydailybusiness Email: hello@mydailybusiness.com Website: mydailybusiness.com Resources mentioned: AI Monthly Chat Group for Small Business Owners My Daily Business courses - mydailybusiness.com/courses A huge thanks to our sponsor #gifted a platform that helps businesses connect with real people creating real content, at a fraction of the time and cost of a traditional campaign. My Daily Business listeners can use code MDB50 at checkout for 50% off their first month, on either monthly plan. Check out #gifted. Want to get your #smallbusiness sorted in 2026/ 27? Check out our 1:1 business coaching packages from a one-off session to 6-months of coaching. Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

Momentum is the thing every CX leader wants and almost nobody hands you. When you're staring at a 12-month roadmap but drowning in daily requests, it's easy to feel like you're working nonstop while nothing actually changes. We built this conversation for that exact moment, and we keep it practical: seven days, one intentional move, and a clear path to visible customer experience impact.We walk through a simple three-step framework we use with leaders who are trying to turn CX strategy into action. First, we orient before we act by choosing where our energy belongs instead of reacting to whatever is loudest. We talk through a clear set of focus areas and how a quick assessment can highlight the biggest gap between the experience you want to deliver and what's getting done right now. Then we get real about focus: protecting time, avoiding data rabbit holes, and picking an outcome you can actually ship in a week.Finally, we make one intentional leadership decision that isn't driven by urgency or the inbox. That decision might be defining what success looks like, revisiting a customer experience mission statement, or having the buy-in conversation you've been avoiding. The goal is not perfection. The goal is momentum you can feel and results you can point to.If you're ready to try the seven-day challenge, listen now, share this with a CX peer who feels stuck, and subscribe so you don't miss what comes next. After you listen, what's the one move you'll commit to this week?Exclusive for podcast listeners: Get your 7-Day Free Trial of CXI MembershipOther Resources Mentioned:Learn more about the CXI Navigator™ framework -- https://experienceinvestigators.com/our-framework/Take the CXI Compass™ assessment -- http://CXICompass.comOrder your copy of Experience Is Everything -- http://experienceiseverythingbook.comExperience Investigators -- https://experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

Most business owners aren't making bad decisions. They're making decisions that look like success. In this quick tip episode, Fiona explores the subtle ways social media can influence everything from hiring and photography to sales, studio spaces and spending. If you've ever wondered whether you're building a business or simply building content, this episode is for you. You'll learn:  How to tell if a decision is genuinely good for your business or just good for Instagram Why social media visibility and business profitability are not the same thing Need help with your own business strategy, impact, visibility or personal brand ? Get in touch: hello@mydailybusiness.com  Connect with My Daily Business: Instagram: @mydailybusiness_ TikTok: @mydailybusiness Email: hello@mydailybusiness.com Website: mydailybusiness.com Resources mentioned: AI Monthly Chat Group for Small Business Owners My Daily Business courses - mydailybusiness.com/courses Want to get your #smallbusiness sorted in 2026? Check out our 1:1 business coaching packages from a one-off session to 6-months of coaching. Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

If your CX work keeps getting reduced to dashboards, survey scores, and “please fix this one issue,” it's time to change how you lead. We respond to a listener who's using Experience Is Everything with their team and wants the clearest path from customer experience ideas to real execution. The big theme is simple: structure creates credibility, and credibility creates the room you need to drive meaningful change. We start with the most powerful foundation you can build fast: a CX mission statement. It aligns mindset across the organization, helps you stop acting like a feedback narrator, and gives your team language they can confidently evangelize. From there, we dig into customer experience strategy, because too many organizations never actually write one down. We walk through how to define success in a way that supports organizational goals so your CX work becomes proactive, intentional, and business-led rather than reactive. Then we get practical about culture and discipline. Culture is hard to change, so we talk about scoring where you are today, choosing one area you can influence, and re-checking progress over time. We also cover the CX charter, the document that turns your foundation into coordinated efforts with the right people involved, a clear communication cadence, and shared measures of success. Subscribe, share with your team, and leave a rating and review so more CX leaders can find it.Enjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

In this quick tip episode, Fiona shares why your AI prompts, conversations and business context are valuable assets, and why you should not leave them trapped inside one platform. She explains how to export your AI data, store it safely and reduce your dependence on any single tool. Your AI Prompts Are Business Assets. Here's How to Protect Them You'll learn: How to export your AI data from tools like ChatGPT and Claude Why your best prompts are part of your business IP How to protect yourself from pricing changes, platform shifts and starting from scratch Need help with your own business strategy, impact, visibility or personal brand ? Get in touch: hello@mydailybusiness.com  Connect with My Daily Business: Instagram: @mydailybusiness_ TikTok: @mydailybusiness Email: hello@mydailybusiness.com Website: mydailybusiness.com Resources mentioned: AI Monthly Chat Group for Small Business Owners My Daily Business courses - mydailybusiness.com/courses Want to get your #smallbusiness sorted in 2026? Check out our 1:1 business coaching packages from a one-off session to 6-months of coaching. Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

Are you doing competitor analysis, or just keeping an eye on things?Many B2B content teams know they should be aware of their competitors. But awareness and analysis are two very different things.Done properly, it's one of the most powerful ways to find the gaps in your market, identify underserved audiences, and build a content strategy that genuinely sets you apart.In this episode, which is part three of our seven-part B2B content strategy series, we get into what competitor analysis really involves, how to do it effectively, and how to turn what you find into content decisions that help you stand out in a crowded marketplace.Find out:Why competitor analysis is about differentiation, not copyingThe four types of competitors worth tracking in your marketWhat to look at when you analyze competitors, from topics and messaging to SEO and lead gen contentThe tools and methods that make competitor analysis practicalHow to turn your findings into three clear content outputsWho should own competitor analysis, and how marketing and sales should work togetherImportant links & mentions:Take the B2B Content Operations Benchmark: https://www.content10x.com/benchmarkBlog post about this episode: https://www.content10x.com/356Part one of the series — What Is a B2B Content Strategy (And Why Does It Matter)?: https://www.content10x.com/354Part two of the series — How Do You Align a B2B Content Strategy to Business Goals?: https://www.content10x.com/355SparkToro: https://www.sparktoro.comAmy on LinkedIn https://www.linkedin.com/in/amywoods2/ Content 10x: https://www.content10x.com/Amy's book: www.content10x.com/book (Content 10x: More Content, Less Time, Maximum About the host: Amy Woods is the CEO and founder of Content 10x, a creative agency that provides specialist content strategy, creation and repurposing support to B2B organizations. She's also a best-selling author, hosts two content marketing podcasts (The Content 10x Podcast and B2B Content Strategist), and speaks on stages all over the world about the power of content marketing.Join thousands of business owners, content creators and marketers and get the latest content marketing tips and advice delivered straight to your inbox every week https://www.content10x.com/newsletter

  Need help with your own business strategy, impact, visibility or personal brand ? Get in touch: hello@mydailybusiness.com  Connect with My Daily Business: Instagram: @mydailybusiness_ TikTok: @mydailybusiness Email: hello@mydailybusiness.com Website: mydailybusiness.com Resources mentioned: AI Monthly Chat Group for Small Business Owners My Daily Business courses - mydailybusiness.com/courses Want to get your #smallbusiness sorted in 2026? Check out our 1:1 business coaching packages from a one-off session to 6-months of coaching. Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

Your expertise is not a freebie and neither is the long-term cost of undercharging. In this coaching episode, Fiona explores the hidden financial, emotional and strategic impact of pricing yourself too low and why so many small business owners stay stuck there. From pricing psychology to resentment, visibility and positioning, this episode is a powerful reminder that pricing is not just about money. It's about how you value your work and how others value it too. You'll learn:  The hidden costs of undercharging beyond just lost revenue Why low pricing can attract the wrong clients and create resentment How to position your business intentionally instead of pricing from fear or self-doubt Need help with your own business strategy, impact, visibility or personal brand ? Get in touch: hello@mydailybusiness.com  Connect with My Daily Business: Instagram: @mydailybusiness_ TikTok: @mydailybusiness Email: hello@mydailybusiness.com Website: mydailybusiness.com Resources mentioned: AI Monthly Chat Group for Small Business Owners My Daily Business courses - mydailybusiness.com/courses Want to get your #smallbusiness sorted in 2026? Check out our 1:1 business coaching packages from a one-off session to 6-months of coaching. Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

Burnout doesn't come from “not being able to handle it.” It happens when CX work becomes an endless stream of urgent requests with no clear priorities. In this episode, we unpack why customer experience leaders burn out trying to solve everything at once, and how a clear CX mission and strategy create the guardrails to prioritize, push back, and lead proactively instead of reactively.We also explore what strategy looks like in practice: focusing on outcomes that matter most, aligning CX work to business goals, and building small habits that keep you grounded. If you're not sure where to start, we walk through a simple reset: picture what “wins” you want one year from now, then work backward into practical next steps. And because CX asks a lot of empathy from you, we close with an essential reminder: show yourself the same compassion you expect your teams to show customers, and build small habits that help you stay centered before taking on one more thing.If this resonates, share it with a CX leader, subscribe so you don't miss what's next, and leave a rating or review to help more leaders find the show.Resources Mentioned:Order your copy of Experience Is Everything -- http://experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- http://CXIMembership.comExperience Investigators -- https://experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

What does “good design” actually mean beyond aesthetics? In this thoughtful and wide-ranging conversation, Fiona chats with strategic designer and founder of Relative Systems, Dhiren Das, about circularity, sustainable systems, urban design, AI, and why the future of business requires deeper thinking around people, place, and impact. You'll learn: What strategic design thinking actually means in practice Why circularity and sustainability are becoming business essentials How AI may reshape design, creativity, and human knowledge Need help with your own business strategy, impact, visibility or personal brand ? Get in touch: hello@mydailybusiness.com    Connect with Dhiren Das and Relative Systems: Instagram: @relativeprojects LinkedIn: Dhiren Das Website: relative.systems Email: studio@relativeprojects.com Connect with My Daily Business: Instagram: @mydailybusiness_ TikTok: @mydailybusiness Email: hello@mydailybusiness.com Website: mydailybusiness.com Resources mentioned: AI Monthly Chat Group for Small Business Owners My Daily Business courses - mydailybusiness.com/courses Want to get your #smallbusiness sorted in 2026? Check out our 1:1 business coaching packages from a one-off session to 6-months of coaching. Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

You'll learn: Why doing something that feels “impossible” can unlock momentum in your business How to identify the one thing you're holding yourself back from A simple mindset shift to move from “I can't” to actually trying Need help with your own business strategy, impact, visibility or personal brand ? Get in touch: hello@mydailybusiness.com  Connect with My Daily Business: Instagram: @mydailybusiness_ TikTok: @mydailybusiness Email: hello@mydailybusiness.com Website: mydailybusiness.com Resources mentioned: AI Monthly Chat Group for Small Business Owners My Daily Business courses - mydailybusiness.com/courses Want to get your #smallbusiness sorted in 2026? Check out our 1:1 business coaching packages from a one-off session to 6-months of coaching. Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

Building a successful business requires more than ambition and hard work. Entrepreneurs and healthcare providers must learn how to manage their time, money, and long-term goals strategically in order to build a sustainable and profitable business.In this episode of the PelviBiz Podcast, we have a real conversation about the relationship between time, money, and goal setting in entrepreneurship. If you are a physical therapist, clinician, healthcare provider, or private practice owner trying to grow your business while balancing personal responsibilities, understanding how these three factors interact can significantly impact your success.We discuss how entrepreneurs make decisions about where to invest their time and resources, why financial planning is critical for long-term business growth, and how clear goals help business owners stay focused. For providers searching for healthcare business coaching, private practice growth strategies, and entrepreneurial leadership guidance, this episode explores how time management, financial awareness, and intentional goal setting shape successful businesses.Whether you are launching a healthcare business, scaling a private practice, or navigating the demands of entrepreneurship, learning how to align your time, financial decisions, and long-term goals can help create a clearer path toward sustainable growth.

Is your content strategy built around your business goals, or just your content calendar?Most B2B teams produce content consistently and put real effort into it. But when someone asks, “What's this content doing for the business?” the answer isn't always there.That issue almost always starts in the same place: the strategy was never tied back to business goals in the first place.In this episode, which is part two of our seven-part B2B content strategy series, host Amy Woods breaks down where a content strategy should start. She shares how to understand business goals from a content point of view, all the way to gathering the audience insight that makes it all click into place.Find out:Why understanding business goals is the only right starting point for a content strategyWhat business goals look like in a content context (from brand awareness to employer brand)How the buyer journey shapes what you create and whyWhy B2B buying is more complex than most content strategies account forWhere to find real audience insight and what to do with itImportant links & mentions:Blog post about this episode: https://www.content10x.com/355Part one of our strategy series — What Is a B2B Content Strategy (And Why Does It Matter)?: https://www.content10x.com/354B2B content strategy series on YouTube: https://youtube.com/playlist?list=PLVwaHzx-z4d4Rcnrh2VsUN9d47rrdMypp&si=NjYvp1Ilo26KnIF3Take the B2B Content Operations Benchmark: https://www.content10x.com/benchmarkAmy on LinkedIn https://www.linkedin.com/in/amywoods2/ Content 10x: https://www.content10x.com/Amy's book: www.content10x.com/book (Content 10x: More Content, Less Time, Maximum Results)Timestamps:00:00 Content Without Purpose00:57 B2B Content Strategy Series Intro01:38 Free B2B Content Operations Benchmark Assessment02:18 Start With Business Goals04:52 Mapping the Buyer Journey05:26 Matching Content Types to the Journey07:03 Why B2B Buying Is Never Just One Person08:08 Gathering Audience Insights09:45 The House Analogy: Matching Content to the Moment10:59 Measurement and KPIs — Preview11:43 Wrap Up and Next EpisodeAmy Woods is the CEO and founder of Content 10x, a creative agency that provides specialist content strategy, creation and repurposing support to B2B organizations.She's also a best-selling author, hosts two content marketing podcasts (The Content 10x Podcast and B2B Content Strategist), and speaks on stages all over the world about the power of content marketing.Join thousands of business owners, content creators and marketers and get the latest content marketing tips and advice delivered straight to your inbox every week https://www.content10x.com/newsletter

You'll learn: The difference between a “slow burn” crisis and an overnight crisis What to do if your business gets criticised online How to communicate price increases without damaging trust Need help with your own business strategy, impact, visibility or personal brand ? Get in touch: hello@mydailybusiness.com  Connect with The Sally Branson Consulting Group: Instagram: @thesbcgroup LinkedIn: Sally Branson Website: sallybransonconsulting.com Connect with My Daily Business: Instagram: @mydailybusiness_ TikTok: @mydailybusiness Email: hello@mydailybusiness.com Website: mydailybusiness.com Resources mentioned: AI Monthly Chat Group for Small Business Owners My Daily Business courses - mydailybusiness.com/courses Want to get your #smallbusiness sorted in 2026? Check out our 1:1 business coaching packages from a one-off session to 6-months of coaching. Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

AI is loud right now, but the real question is quieter: how do we use it to create a better customer experience without losing the human at the center? From the floor of CXPA CX Leaders Advance, Jeannie Walters grabbed a few brilliant minds and asked one simple prompt: What's the one thing we should be thinking about for the future of CX?The answers go far beyond any single trend. From evolving skill sets and smarter measurement to human-centered design and change management, this episode brings together a range of perspectives on where CX is heading next.You'll hear insights on blending technical and human skills, capturing and acting on customer emotion, grounding strategy in real value, and ensuring teams can actually adopt the changes we design.If you're shaping experiences, building journeys, or leading CX transformation, this is a quick hit of perspective to help you focus on what matters most.Subscribe, share this with a CX leader on your team, and leave a review so more people can find the show.Episode Guests:Sasha Fard, MBA, CCXPDirector, Omnichannel Analytics, AssurantFollow Sasha on LinkedIn: https://www.linkedin.com/in/sashafard/Heidi Taylor, PMP, CCXPSenior Global CX Project Manager, LenovoFollow Heidi on LinkedIn: https://www.linkedin.com/in/heidimtaylor/Emma Winstead, CCXPCustomer Experience Business Partner, Delaware NorthFollow Emma on LinkedIn: https://www.linkedin.com/in/emma-winstead-ccxp-90b815172/Nicole Aguilera, CCXPBusiness System Consultant III, Mutual of OmahaFollow Nicole on LinkedIn: https://www.linkedin.com/in/nicoleaguilera/Scott Lee Holloway, CCXPHead of Customer Experience, APS BankFollow Scott on LinkedIn: https://www.linkedin.com/in/scottleeholloway/Lauren WierCustomer Experience Business Partner, Delaware NorthFollow Lauren on LinkedIn: https://www.linkedin.com/in/lauren-wier-17448430/Resources Mentioned:Order your copy of Experience Is Everything -- experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- CXIMembership.comExperience Investigators -- experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

You'll learn: The real difference between envy and jealousy (and why it matters) How to use envy as a signal for what you actually want A simple way to turn comparison into action instead of self-doubt Need help with your own business strategy, impact, visibility or personal brand ? Get in touch: hello@mydailybusiness.com  Connect with My Daily Business: Instagram: @mydailybusiness_ TikTok: @mydailybusiness Email: hello@mydailybusiness.com Website: mydailybusiness.com Resources mentioned: AI Monthly Chat Group for Small Business Owners My Daily Business courses - mydailybusiness.com/courses Want to get your #smallbusiness sorted in 2026? Check out our 1:1 business coaching packages from a one-off session to 6-months of coaching. Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

You'll learn: Why resourcefulness matters more than having everything figured out How to grow a team and step out of doing everything yourself What building a business really looks like behind the scenes Need help with your own business strategy or visibility or personal brand ? Get in touch: hello@mydailybusiness.com  Connect with The Cupcake Queens: Instagram: @thecupcakequeens Monique's Instagram: @moniquemilenkovic Website: The Cupcake Queens Monique's Book: Celebration & Inspiration Connect with My Daily Business: Instagram: @mydailybusiness_ TikTok: @mydailybusiness Email: hello@mydailybusiness.com Website: mydailybusiness.com Resources mentioned: AI Monthly Chat Group for Small Business Owners My Daily Business courses - mydailybusiness.com/courses Want to get your #smallbusiness sorted in 2026? Check out our 1:1 business coaching packages from a one-off session to 6-months of coaching. Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

You'll learn: Why feeling triggered by someone you admire can point to your core values How to use your values as a filter for decisions and direction The powerful question to ask yourself beyond your business or title Need help with your own business strategy or visibility or personal brand ? Get in touch: hello@mydailybusiness.com  Connect with My Daily Business: Instagram: @mydailybusiness_ TikTok: @mydailybusiness Email: hello@mydailybusiness.com Website: mydailybusiness.com Resources mentioned: AI Monthly Chat Group for Small Business Owners My Daily Business courses - mydailybusiness.com/courses Want to get your #smallbusiness sorted in 2026? Check out our 1:1 business coaching packages from a one-off session to 6-months of coaching. Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

Viktor Glinka: Why Context Is King for Scrum Master Success — Building Capabilities That Drive Business Goals Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.   "Product management skills are crucial for Scrum Masters. Once you understand how retention impacts your return on investment, you will be able to coach your product owner." - Viktor Glinka   Viktor offers a nuanced perspective on Scrum Master success by distinguishing between short-term and long-term success. On the long-term side, he argues that the purpose of a Scrum Master extends beyond working with teams — it's about helping improve the system as a whole. To do that, you need to connect your contribution to the product's success by helping build specific capabilities. Viktor grounds this in practical terms: start by asking what the business goal of your company is, and check whether people around you actually know it. Never assume everyone does. That simple act of curiosity gives you the information you need to figure out how to contribute. In his experience, the key capability his teams needed to develop was multi-learning — the ability to work across components — and that directly served the business goal. Viktor makes a strong case that Scrum Masters need product management skills. Understanding how metrics like retention impact long-term success allows you to coach product owners and analyze product dynamics. His practical advice: if you're not experienced in this, go shadow your product owner, spend time with the sales department, and look through customer support tickets. You'll understand far more about the system than staying at the development organization level.   Self-reflection Question: Can you clearly explain how your work as a Scrum Master contributes to your product's success? What specific capability are you helping the system build right now? Featured Retrospective Format for the Week: Data-Driven Discussions with Actionable Outcomes Viktor's approach to retrospectives is refreshingly pragmatic: it depends on the team. For teams not yet used to actionable improvements, he starts simple — review previous retro decisions, ensure new concrete ones are created, and bring data as food for thought. He particularly likes using the cumulative flow diagram and time distribution histogram to help teams reflect on consistency in delivery. One team he worked with adopted this as a natural habit over time. For mature teams, format matters less — one team ran a simple "good, bad, to improve" retro in 30 minutes on their own, without a Scrum Master, and it was one of the most engaged and effective retrospectives Viktor had ever seen. He also values the free-talk format when first meeting a new team, coming in with genuine curiosity and no biases. And when something clearly went wrong — an incident, a failure — Viktor drops whatever format he had prepared. "In those moments, it's important to trust your instinct, read the room, sense the tension, and step into the danger directly."   [The Scrum Master Toolbox Podcast Recommends]

You'll learn: How small, overdue investments can create massive shifts in your business and life Why you already know what your “game-changing” move is and what's stopping you How to identify and take the first step toward the thing that will make everything easier Need help with your own business strategy or visibility or personal brand ? Get in touch: hello@mydailybusiness.com  Connect with My Daily Business: Instagram: @mydailybusiness_ TikTok: @mydailybusiness Email: hello@mydailybusiness.com Website: mydailybusiness.com Resources mentioned: AI Monthly Chat Group for Small Business Owners My Daily Business courses - mydailybusiness.com/courses Want to get your #smallbusiness sorted in 2026? Check out our 1:1 business coaching packages from a one-off session to 6-months of coaching. Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

You'll learn: Why time blocking isn't just about productivity, but reducing mental load How to structure your week so work doesn't take over everything A simple way to start time blocking without overcomplicating it   Need help with your own business strategy or visibility or personal brand ? Get in touch: hello@mydailybusiness.com  Connect with My Daily Business: Instagram: @mydailybusiness_ TikTok: @mydailybusiness Email: hello@mydailybusiness.com Website: mydailybusiness.com Resources mentioned: AI Monthly Chat Group for Small Business Owners My Daily Business courses - mydailybusiness.com/courses Want to get your #smallbusiness sorted in 2026? Check out our 1:1 business coaching packages from a one-off session to 6-months of coaching. Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

What happens when marketers finally master the language of CFOs? This episode of StrategyCast breaks down the strategic financial skills every marketer needs to fuel real growth, prove impact, and become a powerhouse in business performance!And don't forget! You can crush your marketing strategy with just a few minutes a week by signing up for the StrategyCast Newsletter. You'll receive weekly bursts of marketing tips, clips, resources, and a whole lot more. Visit https://strategycast.com/ for more details.==Let's Break It Down==04:19 "Align Marketing with Business Goals"06:58 "Marketer Accountability and Data Access"11:59 Event Metrics Drive Revenue Decisions13:41 GRR vs. NRR Explained18:40 "Paid Ads and Customer Value"20:32 "Pipeline and Revenue Focus"23:20 Measuring Brand Impact Effectively26:30 "Incrementality in Testing Explained"==Where You Can Find Us==Website: https://strategycast.com/Instagram: https://www.instagram.com/strategy_cast/Facebook: https://www.facebook.com/strategycast==Leave a Review==Hey there, StrategyCast fans!If you've found our tips and tricks on marketing strategies helpful in growing your business, we'd be thrilled if you could take a moment to leave us a review on Apple Podcasts. Your feedback not only supports us but also helps others discover how they can elevate their business game!

Jon Hyman (CTO & Co-Founder @ Braze) returns to the podcast to share how he balances a mature, public-company roadmap with visionary AI innovation! We deconstruct Braze's quantitative "Product Health" framework - a scoring system used to resolve competing prioritizations and mandate technical remediation. We also discuss shifting engineering leaders to think like GMs, how to realign teams by connecting abstract “vision” to specific releases, goals & outcomes. Plus, Jon's three-tier mental model for AI products, how to identify AI features that actually drive revenue, and reimaging your product for future channels, teams, and skills.   ABOUT JON HYMAN Jon Hyman is the co-founder and chief technology officer of Braze, the customer engagement platform that delivers messaging experiences across push, email, in-app, and more. He leads the charge for building the platform's technical systems and infrastructure as well as overseeing the company's technical operations and engineering team. Prior to Braze, Jon served as lead engineer for the Core Technology group at Bridgewater Associates, the world's largest hedge fund. There, he managed a team that maintained 80+ software assets and was responsible for the security and stability of critical trading systems. Jon met cofounder Bill Magnuson during his time at Bridgewater, and together they won the 2011 TechCrunch Disrupt Hackathon. Jon is a recipient of the SmartCEO Executive Management Award in the CIO/CTO Category for New York. Jon holds a B.A. from Harvard University in Computer Science.   This episode is brought to you by xMatters! xMatters automates the entire incident lifecycle with their purpose-built AI powered workflow, giving your team the context they need to stop disruptions before they start and minimize resolution times. Head over to xmatters.com to learn more!   SHOW NOTES: Braze's operating environment & key focus on product health / roadmap (2:58) What's next for Braze: Research-driven innovation in the AI era (6:16) Ensuring customers utilize the full breadth of features (9:42) The "Swarming" strategy: Reducing engineering escalation tax through support collaboration (14:19) Shifting engineering leadership think like GMs: Moving from completion goals to business outcomes like revenue, growth rates & regional differences (17:29) How engineering leaders can increase business IQ by understanding margins and adoption (18:20) Deconstructing misalignment, the abstract nature of product vision, and connect teams to tangible business outcomes, goals, and specific releases (22:02) Management infrastructure: Quarterly product health reporting and trending metrics (23:20) Forming a mental model for company maturity, building a visionary roadmap, and more innovative engineering initiatives (25:34) Frameworks for AI Decision-Making: Identifying AI features that drive revenue vs. those that only improve stickiness (31:55) Reimagining your product based on different personas, new channels, “AI omniboxes”, and teams / skills of the future (35:44) Breaking down team silos, customer engagement as a shared responsibility, and the future of full-stack roles orchestrating outcome-based workflows & automations (41:50) Rapid fire questions (45:10)   LINKS AND RESOURCES Everything is Tuberculosis by John Green: A historical look at how the disease has shaped the world braze.com   This episode wouldn't have been possible without the help of our incredible production team: Patrick Gallagher - Producer & Co-Host Jerry Li - Co-Host Noah Olberding - Associate Producer, Audio & Video Editor https://www.linkedin.com/in/noah-olberding/ Dan Overheim - Audio Engineer, Dan's also an avid 3D printer - https://www.bnd3d.com/ Ellie Coggins Angus - Copywriter, Check out her other work at https://elliecoggins.com/about/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

This may be an unpopular opinion, but the "American Dream" was never designed for a modern Money Making Mom.  Most ambitious women are exhausting themselves trying to jump through hoops that don't even exist to try to live up to some impossible standard. But it's never too late to rewrite the script. We're breaking down WHY we've been conditioned to pile provider roles on top of housewife expectations... and how shifting your internal lens can finally make your external reality feel as good as it looks.  No more chasing the "highlight reel." Just reverse engineering a life that actually aligns with your highest self.    PS. Let's define what 'having it all" looks and feels like for you