The kbbreview Podcast

The moment has arrived...The full shortlist for the kbbreview Retail & Design Awards 2026 is revealed exclusively on The kbbreview Podcast — the very first place to discover whether you're a finalist in the most prestigious awards in independent kitchen and bathroom retail.Every designer, retailer, showroom, installer, rising star and unsung hero named in this episode is now in contention for one of the industry's most sought-after trophies, to be awarded at a spectacular live event this March.And this is not just for finalists.On Monday 2nd March, almost 900 of the industry's most powerful and influential figures will come together at the Hilton Birmingham Metropole, on the opening night of kbb Birmingham, for the biggest night in KBB.Be in the room. Be part of the moment.Book your tickets now at kbbreview.com/awards and secure your place at the industry's defining celebration.The kbbreview Retail & Design Awards 2026 podcast series is proudly supported by our Podcast Partner, Sonas Bathrooms. Hosted on Acast. See acast.com/privacy for more information.

This is the last of our very special Insights 2026 series of daily episodes where we talk to leaders at some of the biggest brands in the kitchen and bathroom industry.We're getting their candid evaluations and conclusions for business in 2025 and seeing what their thoughts, predictions and plans are for 2026 - a proper snapshot of where the sector is as we head into a new year.And we're finishing up with one of the most well-known names in the kitchen industry - Aga Rangemaster. It is going through a resurgence under new MD Dominic Worsley thanks to a focus on the power of the brand and what it really means for customers - and that's a lesson even the smallest retailer can learn from.So what plans does Dominic have for 2026, what are his thoughts on an unpredictable and crowded appliance market, and just how important are independent kitchen studios?We actually did a full profile interview episode with Dominic a couple of months ago so if you want to find out more about his plans we really recommend going back to listen to that - you can find all the links here.It's all in this final Insights 2026 episode and if you've missed any of the others, I really do recommend going back and having a listen. You can find them at kbbreview.com/podcast or simply search 'kbbreview' wherever you get your podcasts.And, of course, you find out more about Aga Rangemaster at agarangemaster.com. Hosted on Acast. See acast.com/privacy for more information.

Host Andy Davies continues the daily Insight 2026 series of deep-dives with leaders from some of the biggest brands in the UK kitchen and bathroom market uncovering their honest assessments of 2025 and their expectations, predictions and plans for the year ahead.In this episode, Wes McKenna, group sales and marketing director at Uform, joins the conversation. After a challenging and unpredictable 2025, Wes shares why he believes steady recovery, meaningful innovation and standout service will define 2026 - and why those themes matter for every business, big or small.It's a focused, top-level snapshot of where the market is heading as we approach a new year so don't miss it!Find out more about Uform at uform.co.uk Hosted on Acast. See acast.com/privacy for more information.

In this episode, host Andy Davies explores the big design shifts of 2025 and the emerging trends for 2026 with Aimee Fletcher, product and development manager at Egger UK.From textures to tones to the tactile details influencing future furniture design, Aimee lifts the lid on how Egger helps steer the industry's creative direction and what retailers and designers should be ready for next year.Find out more about Egger at egger.com Hosted on Acast. See acast.com/privacy for more information.

Host Andrew Davies sits down with Danny Lay from Caple for an in-depth discussion on 2025 and what's ahead in 2026, focusing on appliances, distribution, and the trends shaping the kitchen sector.With decades of experience at the forefront of both industries, Danny shares invaluable insights and practical perspectives that every business can learn from.Learn more about Caple at caple.co.uk Hosted on Acast. See acast.com/privacy for more information.

In this double-header episode of our continuing Insight 2026 series, host Andrew Davies chats with MD Steve Breen and marketing director Ruth Davies from VitrA, for a frank look at 2025 and the company's ambitious plans for 2026.From market realities to big-picture strategy, this candid conversation offers a unique snapshot of a leading global brand in the UK kitchen and bathroom sector - with a surprising personal twist about Christmas presents you won't see coming.Discover more about VitrA at vitra.co.uk Hosted on Acast. See acast.com/privacy for more information.

Host Andrew Davies sits down with Simeon Gabriel, UK managing director of Hettich, for a sharp look at how 2025 has played out and what the industry should prepare for in 2026.With Hettich's worldwide perspective - and Simeon's knack for cutting through the noise - this episode delivers practical, thought-provoking takeaways for businesses of every size. A clear, top-level view of where the sector stands as we move into a new year.You can find out more about Hettich here. Hosted on Acast. See acast.com/privacy for more information.

In this first episode of our special of Insights 2026 series of episodes, Andy Davies sits down with industry leaders for their frank take on their evaluation of 2025 and what's on the horizon for 2026.We start with Dave Hance from Bathroom Brands. After a turbulent year, he and co-founder Pat Riley are back at the helm, injecting fresh energy into one of the UK's most influential bathroom suppliers. Dave offers a candid, honest look at the company's reset, its ambitions, and where the business goes next.A sharp, top-level snapshot of the sector as we head into a new year.Find out more about Bathroom Brands at bathroombrands.com.This is sponsored content. Hosted on Acast. See acast.com/privacy for more information.

It's the final full episode of 2025 and host Andy Davies is joined by our resident retailers Trevor Scott from RFK, Nick Warrington from Stuart J Warrington and Liz Pantling-Jones from Lima Kitchens to unpack last week's budget, ask whether 2025 was really as bad as it felt, and look ahead to what 2026 might have in store.There might also be a cheeky Christmas quiz at the end...But fear not, kbbreview podcast fans, this isn't the end, it's the beginning of something special. We're launching a daily run of bonus episodes featuring leaders from some of the biggest brands in the industry, giving their verdict on 2025 and predictions for 2026. The first drops TOMORROW (Friday, December 5th), then every weekday through to Monday, December 15th.And then comes the big one: on Tuesday, December 16th we reveal the finalists for the kbbreview Retail & Design Awards 2026.Think of it as your kbbreview podcast advent calendar… kicking off right now.And don't forget, tickets are on sale now for the legendary kbbreview Retail & Design Awards on March 2nd at the Hilton Birmingham Metropole - that's the Monday night of the KBB show. Join around 900 of the industry's top retailers, designers, suppliers and influencers… and Andy.Everything you need to know is at kbbreview.com/awards. Hosted on Acast. See acast.com/privacy for more information.

]Meet Rising Star Max Hitchcox of Point 5 Kitchens in London.In this latest instalment of our special Rising Star mini-series, George Dean introduces you to another young name set to shape the future of the KBB industry. This week's guest is Max Hitchcox, the articulate designer helping drive the growth of Point 5 Kitchens - the retailer many of you may remember from our “Adopted Retailer” journey as it opened its second showroom.Think of this as a backdoor sequel to that story, as Max reveals how his role is woven into the day-to-day running of the new space and what fuels his ambition as one of this year's Rising Star finalists.Proudly supported by Blum, we're shining a light on the next generation of kitchen, bedroom and bathroom talent — and Max is absolutely one to watch.We'll be revealing the overall winner at the kbbreview Retail & Design Awards 2026 event on March 2nd at the Hilton Birmingham Metropole - that's the Mon day night of the KBB show. The make sure you don't miss out on the biggest night in the kbb calendar, book your tickets now at kbbreview.com/awards. Hosted on Acast. See acast.com/privacy for more information.

In this special awards edition of The kbbreview Podcast, host Matt Baker kicks off the countdown to the 2026 kbbreview Retail & Design Awards.Entries have officially closed and judging is under way, with the all-important finalists reveal coming right here on the podcast before Christmas.Before that, we're shining a spotlight on our 2026 Awards Podcast Partner Sonas Bathrooms. Matt sits down with CEO Richard Sloan for a brisk “how's business?” catch-up and a look at the real conversations happening with retailers as Sonas hits the road across the UK.With bonus awards episodes coming thick and fast between now and the big night on March 2nd, this is your perfect warm-up... Hosted on Acast. See acast.com/privacy for more information.

Meet Rising Star finalist Holly Magee — the creative newcomer shaking things up at Elysee Kitchens and Interiors in Ascot.In this episode of The kbbreview Podcast, host George Dean continues our special mini-series celebrating the bright young talents shortlisted for the Rising Star category in the kbbreview Retail & Design Awards 2026.Holly may have only been with Elysee for a year, but she's already made a remarkable impact — juggling projects, driving creativity, and proving exactly why the future of the KBB industry is in safe, and very capable, hands.We've once again partnered with Blum to shine a spotlight on the next generation of retail and design leaders, and Holly's story is one you won't want to miss. Hosted on Acast. See acast.com/privacy for more information.

This week on The kbbreview Podcast, host Andy Davies is back (slightly croaky but fighting on!) alongside our full expert panel — Trevor Scott from RFK, Liz Pantling-Jones from Lima Kitchens, Justine Bullock from The Tap End and Nick Warrington from Stuart J Warrington — for a brilliantly lively and brutally honest discussion.We're diving into one of the industry's biggest headaches: what really happens when products fail on site or deliveries turn up damaged.Is it actually possible to check goods properly under the time pressures suppliers give you? Do you get the support you need when things go wrong — or does it feel like no one believes you? And the big one… who should pick up the cost when disaster strikes?If you've ever lost hours of your life wrestling with faulty products, replacement claims or damaged deliveries, this episode is for you. Packed with real-world insight, practical frustrations, and a few laughs along the way, it's a must-listen for anyone in the kitchen and bathroom industry.Hit play and join the conversation! Hosted on Acast. See acast.com/privacy for more information.

This week on The kbbreview Podcast, we're rolling out the red carpet and tearing open the gold envelopes because it's all about awards.Host Andy Davies is joined by his all-star panel of retailers - Trevor Scott from RFK in Rugby, Justine Bullock from The Tap End near Cardiff, Nick Warrington from Stuart J Warrington in Macclesfield and Liz Pantling-Jones from Lima Kitchens in Milton KeynesAnd they're digging into the big questions:Why should you bother entering awards in the first place?How do you craft a winning entry that stands out?And once you've won (or even just been shortlisted), how do you turn that into a prime marketing advantage?Of course, it's also a shameless plug for the kbbreview Retail & Design Awards 2026 because entries close at 5pm on Thursday November 13th! and you can check out all the categories and enter now at kbbreview.com/awards.This episode is proudly supported by our 2026 Awards Podcast Partner Sonas Bathrooms and you can find them at sonasbathrooms.com. Hosted on Acast. See acast.com/privacy for more information.

What makes a bathroom brand truly stand out? Andy Davies talks to Jorge Hernandez, Head of Design at Bathroom Brands, about how the power of differentiating by design drives the look and feel of Crosswater, Burlington, Britton, Clearwater, and the recently added Showerwall. They explore why great design at every price point isn't just about style, it's about helping retailers stand apart too.This episode is sponsored content Hosted on Acast. See acast.com/privacy for more information.

Pack your wheelie case and dig out that itinerary — this week on The kbbreview Podcast, host Andy Davies is joined by regulars Trevor Scott from RFK, Justine Bullock from The Tap End near Cardiff, Nick Warrington from Stuart J Warrington in Macclesfield and Liz Pantling-Jones from Lima Kitchens in Milton Keynes to talk all things supplier trips.Are these factory visits and overseas events really worth the time away from the business? Do they actually change how you see a brand — or are they just thinly disguised jollies and perks of the job?The team share the moments that genuinely changed their perception of a supplier, and their tips for making these trips truly worthwhile.And, what you all really want to hear, we hear their best, and worst, experiences - strategically shaved reps in Germany, dancing bears in Russia, soggy feet in Venice and getting gout from over-indulgence in Spain, we cover a LOT of ground in this one!It's all here in another lively, honest and slightly sleep-deprived episode of The kbbreview Podcast. Hosted on Acast. See acast.com/privacy for more information.

Welcome back to The kbbreview Podcast! Host Andy Davies is joined as always by Trevor, Scott, Liz Pantling-Jones, Nick Warrington and Justine Bullock and they're digging into one of the most frustrating challenges facing independent KBB retailers right now - getting customers to actually commit.You've done the design work, nailed the presentation, and picked out the perfect products — but when it comes to signing on the dotted line the decision is delayed and delayed. So what's really behind this growing hesitation? Are clients genuinely nervous about money, or just lost in a fog of indecision? And more importantly, what can you actually do to move them from “thinking about it” to “let's do it”?In this episode, we unpack the psychology behind customer procrastination and explore whether this signals a deeper shift in buyer confidence — or simply a need for sharper sales skills. How do you balance being a trusted designer with being a confident closer? Where's the line between patience and persuasion?It's an honest, insightful, and occasionally heated discussion that every independent retailer will relate to. Hosted on Acast. See acast.com/privacy for more information.

What happens when a key supplier suddenly can't supply? Whether that's administration, serious supply chain issues, discontinuation of ranges or just human error it's a serious headache for the retailer.In this week's episode of The kbbreview Podcast, Andy Davies is joined by Trevor Scott, Justine Bullock, Nick Warrington and Liz Pantling-Jones to explore what to do when the unthinkable happens - from keeping projects on track and managing customer expectations to finding reliable replacements fast. They also share hard-won lessons on resilience, communication, and why you should never put all your eggs in one supplier basket. Hosted on Acast. See acast.com/privacy for more information.

In this latest special Rising Star episode, sponsored by Blum, kbbreview's George Dean meets Jessica Liu - a young designer whose career has been anything but accidental. From early days sketching in art class to mastering the intricacies of kitchen design, Jessica's journey is one of focus, creativity, and determination.Now part of the close-knit team at Chisholm Design, she's already making her mark with projects that push her problem-solving skills to the limit - including a 400-year-old cottage where no wall was straight. Jessica shares how she embraces each challenge, what she loves about bespoke design, and why being part of a small, family-run studio brings her so much joy.Tune in to hear how Jessica Liu is shaping her career one beautifully considered kitchen at a time — and proving why she's a rising star in the industry. Hosted on Acast. See acast.com/privacy for more information.

Host Andy Davies swaps his loft for the lush surroundings of The Belfry as the kbbreview Podcast goes on tour to the annual KBSA Conference.Fresh from the conference sessions, Andy grabs a chat with Trevor Scott, Liz Pantling-Jones, and Nick Warrington to ask a crucial question at the the heart of these kind of events.Are independents better off going it alone, or is there real power in collaboration?From buying groups and franchises to the eternal debate over charging for designs, they dig into whether unity could strengthen independents' collective voice - or dilute their individuality Hosted on Acast. See acast.com/privacy for more information.

When it comes to brands with long and illustrious histories it doesn't get more long and illustrious than Aga Rangemaster and in this is a very special bonus episode of the show we're talking to MD Dominic Worsley.The Aga is as English as Stephen Fry drinking tea, eating fish and chips wearing a bowler hat under a brolly in a drizzle and there are very few kitchen retailers out there that haven't stocked Rangemaster at some point in their existence. And now after a few uncertain years, they're having a resurgence under Worsley. Formerly of Miele and then CDA he has been tasked by parent company Middleby to put these classic brands back on the map.So how's he going to do it, what are his plans and where do independent kitchen studios sit in them? Hosted on Acast. See acast.com/privacy for more information.

What really makes a KBB business unique?In this week's episode Andy Davies is joined by Justine, Nick, Trevor and Liz to get to grips with differentiation – how you define it, why it matters, and whether those USPs you recite are genuinely unique.Is it all part of a carefully mapped-out strategy, or something that develops more naturally over time? How do you know if your USPs are really unique and how do you keep them fresh as the market evolves?We're getting to the heart of what sets one business apart from another in such a competitive industry.And don't forget about the ultimate USP – winning a kbbreview Retail & Design Awards. Entries for 2026 are now open! Go to kbbreview.com/awards for everything you need to know. Hosted on Acast. See acast.com/privacy for more information.

‘Building an Award-Winning Entry'The kbbreview Retail & Design Awards 2026 are officially open for entries — but what does it really take to catch the judges' eye? In this special episode, host Matt Baker is joined by Andy Davies to break down everything you need to know about entering.We cover:The full line-up of categories (designers, retailers, showrooms, newcomers, installers, suppliers and the brand-new Unsung Hero Award).Our Top 10 Tips for writing a standout entry.Why it's totally free to enter — and how shortlists come with free tickets to the big night.Whether you're a seasoned contender or a first-time entrant, this episode is packed with insider advice to give your submission the best possible chance of success.

It's the third and final part of our look at how the industry has changed in the five years since Covid and we're doing it by looking at the relationships between retailers and the three vital groups of people without whom they wouldn't have a business. In the first two parts we talked about the consumer and the supplier and now, to round it all off we're looking at installers. How has that interaction changed? How much harder is it to find good ones? Can you afford good ones? and what role should and do retailers have in solving the skills crisis in installation. The full gang of Justine, Nick, Trevor and Liz are all here Hosted on Acast. See acast.com/privacy for more information.

The kbbreview Rising Star is back and we've teamed up with our good friends at Blum to shine a spotlight on the industry leaders of tomorrow.We're sitting down with apprentice cabinetmaker Lorenzo Dell'Aquila from Simon Taylor Furniture, whose skills are more than learned – they're inherited. With a father who once crafted high-end office furniture (and was even asked to furnish the BBC), Lorenzo's journey into cabinetry blends family tradition with his own passion for maths, art, and design.He shares how a bold phone call landed him a spot at the company, the lessons he's learned along the way, and how – just a few years in – he's already helping shape a special limited-edition collection for the company's 40th anniversary. We also talk mentorship, mastering craft at a young age, and what it means to build a career where precision meets creativity.You can find out more about Blum here Hosted on Acast. See acast.com/privacy for more information.

How have kitchen and bathroom suppliers changed in the last five years?The kbbreview Podcast is back with Andy Davies and our panel of regular retailers – Justine Bullock, Liz Pantling-Jones, Trevor Scott and Nick Warrington. Last week we explored how the consumer has changed since Covid, and this time we're flipping the focus: how have suppliers changed?From pricing and terms to service, support, marketing and partnerships, we dig into the shifts shaping today's market – and yes, expect a little healthy friction along the way. Hosted on Acast. See acast.com/privacy for more information.

✨ The Rising Star 2026 mini-series kicks off! ✨In this special episode of The kbbreview Podcast, news and features writer George Dean takes the mic to introduce the very first finalist in our 2026 Rising Star Awards – Rachelle Hawes from Et Lorem in Beaconsfield. We've teamed up with Blum to shine a spotlight on the brightest young talent in independent KBB retail, and over the coming months you'll meet all eight inspiring finalists. Want to know how Rachel found her way into the industry in one of the most unusual ways we've ever heard? Hit play and find out.If you want to nominate a Rising Star from your business or, indeed, nominate yourself, simply go to kbbreview.com/awards and head for the categories page. Hosted on Acast. See acast.com/privacy for more information.

New season, new format!The kbbreview Podcast is back for Season 16 and we're shaking things up. For the first time, host Andy Davies is joined by a regular panel of top retailers - Justine Bullock, Liz Pantling-Jones, Trevor Scott and Nick Warrington - bringing you weekly, frontline insights from the world of independent KBB retail.We're kicking off with a three-part series on how the industry has transformed since Covid. First up: the consumer. What do today's customers really want? How have their expectations shifted? Do they understand the true cost of a kitchen or bathroom - and how should you communicate with them?Plus, don't miss your chance to shine, the kbbreview Retail & Design Awards 2026 are now open for entries. It's free, it's huge, and it could be you lifting one of those famous trophies. All the info you need is at kbbreview.com/awards Hosted on Acast. See acast.com/privacy for more information.

We catch up with Katie to talk Showerwall, product development and life at its new home Bathroom Brands...Welcome to a very special bonus episode of The kbbreview Podcast, your host is Andy Davies and he met up with Katie Cope, Showerwall's current head, at the recent InstallerSHOW.This is a really interesting conversation for a couple of reasons - wall panelling is a proper growth area in the bathroom so where does she think it is and where it's going?And how is Showerwall doing since it was acquired by Bathroom Brands from IDS after that company went into administration?It was a big move for Bathroom Brands but wall panels are a growing market so you can see why it wanted to bring in a name like Showerwall to add to its already impressive portfolio.You can find out more about Showerwall at showerwall.co.uk Hosted on Acast. See acast.com/privacy for more information.

We meet the dynamic founders of one the fastest growing networks of kitchen retail franchises - and this one is 100% British. Welcome to The kbbreview Podcast, your host is Andy Davies and he's out and about again, this time in Kirby-in-Ashfield just outside Nottingham.Andy is meeting brothers Scott and Ben Slater and their company Kesseler. A really interesting British kitchen manufacturer AND retailer. Started about 15 years ago as a straight supplier, they moved into their own retail franchising brand just a few years ago and now have nearly 20 showrooms across the country.As we have discussed on this very podcast before franchising is really building a significant momentum - Kutchenhaus, Nolte, Schmidt, and Magnet are just a few but Kesseler is slightly different as it is distinctly British.But that's not all, as we will here, they also run Online-Bedrooms.co.uk - an increasingly successful brand that sells fitted bedroom furniture, well, online.So how have they done it? What's their strategy? How do you build a retail brand from scratch? And how many Kesseler showrooms do they actually want?Such an interesting story from two real forward-thinkers! Hosted on Acast. See acast.com/privacy for more information.

We meet the legendary interior designer to talk about his new kitchen range and his (very candid) thoughts on design and retail.Welcome to the kbbreview Podcast, your host is Andy Davies and today we're in a dreary old loft in South London and our challenge is to turn this empty bit of audio space into a fully-fledged podcast episode in just 45 minutes BUT we only have a budget of 20p, some MDF, a bag of screws and a router.And yes, today we're talking to Changing Rooms legend Laurence Llewelyn-Bowen - but of course we're doing him a massive disservice by limiting his extensive career to just that one show, no matter how impactful it was.He was - and is - an extremely accomplished interior designer of course, but he has also been educating the public about design on TV for, brace yourself, nearly 30 years - Changing Rooms started in 1996.After a bit of back-and-forth with manufacturers, he has just designed and launched his own kitchen range - called Quintessential - specifically for independent kitchen showrooms and, as you'll hear in this interview, he LOVES independent kitchen showrooms.This is, genuinely, a fantastic interview - mainly probably because it's actually Andy's kbbreview colleague George Dean doing it - and Laurence is as fabulous as you would expect but he is also incredibly candid and open about his thoughts on kitchen retail AND his previous endorsement deals with multiples - listen out for the bit where he gets slow hand-clapped on a plane thanks to his association with Moben.It's all brilliant stuff and it's clear that he really does love design and what it can achieve if done properly and with conviction so we really can't recommend this one highly enough!So over to George Dean and Lawrence Llewelyn-Bowen… Hosted on Acast. See acast.com/privacy for more information.

Welcome to The kbbreview Podcast, your host as always is Andy Davies.Neptune has grown from a humble start in the 1990s to become one of the UK's most distinctive premium home and kitchen brands. With around 30 of its own showrooms and 80 more retail partners it has become one of the largest independent kitchen retail networks in the UK with little fanfare.And 'brand' is the most important word. Neptune, as far as co-founder John Sims-Hilditch is concerned, means something more than just a logo or a name, it is a philosophy that permeates every aspect of the business.Andy went to meet him at the company's impressive HQ and showroom just outside Swindon... Hosted on Acast. See acast.com/privacy for more information.

Welcome to The kbbreview Podcast, your host is Andy Davies and this episode comes LIVE from the InstallerSHOW 2025. This is the third and final LIVE episode we recorded at the show and we're finishing with a question every single KBB showroom has on their mind– what should I be doing with social media? And in particular we're looking at small to medium sized showrooms that don't have social media teams and instead are trying to fit it into the rest of their very busy days. So if you're time-poor and have limited resource – this is the episode for you. What works and what doesn't?Where should you be spending that limited time and resource most effectivelyHow do you even know it's working? We have some top experts from the frontline to talk it all through, Kira Blume from Krantz Designs, Adam Jones from Cwtch Haus and Hayley Simmons from agency KBB Marketing. Hosted on Acast. See acast.com/privacy for more information.

Welcome to The kbbreview Podcast, your host is Andy Davies and we are LIVE at the InstallerShow 2025! This is our second of three shows we did at the show, and this is such an important one as its about an area that gets to the heart of what good kitchen and bathroom design is all about – the combination of style, aesthetics and practical solutions tailored to the needs of the individual, whatever they may be. And for those with needs that involve limitations in physicality or, as we will hear, cognitive ability, their designers and installers need to have the knowledge to be able to meet them. So, this is an area that is often called ‘accessible or multi-generational design' and we're scratching the surface a little bit with three top experts. Jo Jeyes from Joanne Jeyes Interiors - an interior designer specialising in dementiaAdam Thomas from the Adam Thomas Consultancy – specialist in all areas of accessible design, especially for wheelchair usersTony Passmore from The Passmore Group - specialist in accessible bathroom design and adaptation Hosted on Acast. See acast.com/privacy for more information.

Welcome to The kbbreview Podcast, your host is Andy Davies and this episode was recorded LIVE today (June 24, 2025) at the InstallerSHOW 2025. Today we're talking about the most important topic of all at the moment – and that's the health of the kbb independent retailer market after a difficult couple of years. We did a snapshot survey of retailers a couple of months ago and the results were very mixed. Nearly a quarter said they're more confident than ever about the health of their business, while one in five said they are worried or extremely worried about the future of their business…Nearly half said they expected the market to get better before the end of the year, but 15% still say they think the market will get worse in 2025.So what's going on?Joining Andy today were top retailers, and friends of the show Trevor Scott from RFK in Rugby; Tina Riley from Modern Homes in Leamington Spa; Luke Wedgbury from Coalville Kitchens in Coalville and Liz Pantling-Jones from Lima Kitchens in Milton Keynes.We're talking....How their business is right nowHow increases in supplier prices are affecting their businessWhether supplier service levels have dropped as they manage their own costsHow consumers are behaving and whether they're decision making process continues to dragHow difficult it is to find good staff - including installersHow they're tackling the market head on to drive footfall and leads Hosted on Acast. See acast.com/privacy for more information.

Welcome to The kbbreview Podcast, your host is Andy Davies and this is Episode Three of Season 15. We've got a great interview for you today - Phil Cole, the co-owner of Clive Christian. Founded in 1978 by Clive, it has become one of the few well-known kitchen brands in the ultra luxury arena - certainly in the traditional style. It's had it's ups and downs though as we will hear, going into administration in April 2022. That's where the then global sales director Phil Cole bought the company with Jim Denos - the owner of the US operations.So we'll hear all about that, how the luxury market is performing, what people expect for the kind of costs they deal in, how discretion is a valuable skill, finding skilled artisans, how to keep growing and lots and lots more.Andy met up with Phil at their flagship London showroom - which is actually a beautiful townhouse in Kensington and sat at a desk in a proper wood-panelled office...But first….We're only a WEEK away from the InstallerShow at the NEC where everyday at 1:30 on the Kitchen Of The Future stand we'll be recording a LIVE episode of this very podcast. On Tuesday the 24th we'll have a panel of top retailers discussing the health of the marketOn Wednesday 25th we've got some greatest accessible design experts giving us some proper top tipsOn Thursday 26th we're looking at how small to medium, sized KBB showrooms can use social media to grow their business.So that's 1:30 on the Kitchen Of The Future stand come along listen in, join in or just say hello.Go to installershow.com to register for your FREE ticket. Hosted on Acast. See acast.com/privacy for more information.

Welcome to another very special bonus episode of The kbbreview Podcast, you host is Andy Davies and today we've got a really interesting conversation with Rob Ginsberg from hib.Until very recently it was better known as H.I.B and was founded by Rob's father Warren Ginsberg 35 years ago. But it has undergone a major rebrand - and subtle name change - to underline its status as one of the leading accessories suppliers in the bathroom industry.So new name, new brand, new ranges, new products and new philosophy and strategy all underpinned by decades of heritage, industry knowledge and experience.And Rob is going to talk us through it all.You can find out more about them at hib.co.uk Hosted on Acast. See acast.com/privacy for more information.

Welcome to The kbbreview Podcast, your host as always is Andrew Davies and this is Episode Two of Season 15.This week we're building up to the InstallerSHOW - the huge exhibition of all things plumbing, heating, electrical, renewables AND, of course, kitchens and bathrooms.It's at the NEC on June 24th, 25th and 26th and it is packed with loads of product, obviously, but also networking, demos, seminars and training as well as, most importantly, LIVE recordings of this very podcast.You can come along and see us at 13:30 every day at the Kitchen Of The Future stage.The InstallerSHOW may be in its 10th year but it's still growing all the time. While the dedicated kitchen and bathroom section is relatively new it is also growing and this year it is packed with loads of top brands and content 100% relevant for KBB retailers.So we really do recommend coming along but if that isn't enough - and it almost certainly isn't - then we really recommend listening to this episode with the organiser MIke Costain. You can let him tell you all about the show, what's there, what to see, what's in it for you and what's next.You can register for your free ticket now, as well as find out everything you need to know, at installershow.com. Hosted on Acast. See acast.com/privacy for more information.

Welcome to The kbbreview Podcast, your host is Andy Davies, and this is a very special bonus episode where we catch up with one of the biggest brands in the sector - InSinkErator.They've got a bold new strategy, an eye-catching rebrand and a cutting-edge product launch with their new Next Generation range. They're reinventing the food waste disposal market yet again and Andy caught up with managing director Ashley Munden on changing markets, colourful campaigns and the science behind food waste solutions. You can find out more at insinkerator.co.uk Hosted on Acast. See acast.com/privacy for more information.

Welcome to a new season of The kbbreview Podcast, your host as always is Andy Davies and we're kicking it off with a very special and exclusive interview with Dr Reinhard Zinkann - one of the two co-owners of Miele. Andy met him at the global appliance giant's new Experience Centre showroom bang in the middle of Wigmore Street in London.Dr Zinkann's view of the market is about as top level as it gets so...What is his take on the current state of the market?What is the strategy behind the rollout of the Experience Centres and what it means for their independent dealers?Can dealers make a decent margin on appliances?Market was in disarray during lockdown boom - what lessons has he taken forward?The InstallerSHOW 2025 is coming up at the end of June and we'll be there every day doing a LIVE episode recording of this very podcast. The show runs on June 24, 25 and 26 at the NEC and every day at 13:30 you can come and see us at the Kitchen Of The Future stand. For more info and to get your FREE ticket to the show go to installershow.com and I'll put that link in the episode description. Hosted on Acast. See acast.com/privacy for more information.

Welcome to The kbbreview Podcast and the first of TWO very special episodes coming live from Blackpool and the kbbreview Retail & Design Awards 2025.Since we launched these awards back in September we've been putting out special monthly awards episodes talking to judges, organisers and finalists and it's all thanks to our 2025 Awards Podcast Partner Sonas Bathrooms. You can find out more about them at sonasbathrooms.comYour awards podcast host Matt Baker managed to find a quiet-ish spot at the back of the legendary Tower Ballroom where he also found our very kbbreview managing editor Andrew Davies.We grabbed all our winners as they came off stage so we're hearing from them all split it over a couple of episodes. In Part One we heard from our design winners as well as the Special Achievement Award and now, in Part Two, we're catching up with all of our business category finalists, including the Kitchen Retailer Of The Year and Bathroom Retailer Of The Year. Hosted on Acast. See acast.com/privacy for more information.

Welcome to The kbbreview Podcast and the first of TWO very special episodes coming live from Blackpool and the kbbreview Retail & Design Awards 2025.Since we launched these awards back in September we've been putting out special monthly awards episodes talking to judges, organisers and finalists and it's all thanks to our 2025 Awards Podcast Partner Sonas Bathrooms. You can find out more about them at sonasbathrooms.comYour awards podcast host Matt Baker managed to find a quiet-ish spot at the back of the legendary Tower Ballroom where he also found our very kbbreview managing editor Andrew Davies.We grabbed all our winners as they came off stage so we're going to hear from them all split it over a couple of episodes. So, in this first one, we'll hear from our design winners as well as Andrew giving out the Special Achievement Award.In the next episode you'll hear all of our business category finalists, including the Kitchen Retailer Of The Year and Bathroom Retailer Of The Year. Hosted on Acast. See acast.com/privacy for more information.

Welcome to The kbbreview Podcast, your host is Andy Davies and this is a very special bonus episode of the show where we'll be finding out all about our Adopted Retailer Partner Alku, the new range of kitchens from Getley.In our usual episode that came out yesterday you will have heard our latest catch-up with our Adopter Retailers themselves so today is the perfect time to learn more about Alku.Andy met up with marketing manager Dan Hughes recently and, in fact, their conversation is as much about independent retail in general as it is about Alku because it's brand designed purely with them in mind. So we really do recommend this one to anyone interested in the market as Dan really knows his stuff.Everything you need to know about them, including how to become a dealer, is at alku.co.uk. Hosted on Acast. See acast.com/privacy for more information.

Welcome to The kbbreview Podcast, your host is Andy Davies and this is Episode 9 of Season 14.And we've been really looking forward to this episode, as we're catching up with our Adopted Retailers. In the magazine every month, we've been following the fortunes of three kbb retailers with three very different backgrounds, experiences and plans for the future. We last spoke to them here on the podcast back at the start of November - you can listen to that here - and six months later we're here to see how they're getting on.So we have Amanda Raine from The Leamington Kitchen Company in Leamington Spa. She and her husband Tom opened their dream showroom a year or so ago after leaving corporate jobs in construction and marketing.Then we have Joe Kardani from Point 5 Kitchens in London. They're a well-established retailer in Muswell Hill but they're opening a second showroom in nearby Belsize Park.And last but by no means least is Olivia Weaver from Harrison James in Shropshire. Only in their mid-20s she and husband Harry, are just about to open their first showroom after expanding their installation business into retail. So, kbbreview's George Dean caught up with them last week to see how they're all getting on. All this is made possible by our Adopted Retailer Partner Alku, the exciting new range of Kitchen, Bedroom and Lifestyle furniture, created with the designer in mind. We're delighted to have them on board for this and you can actually find out more about them in a bonus episode coming out tomorrow where Andy talking to marketing director Dan Hughes.In the meantime, everything you need to know about them, including how to become a dealer, is at alku.co.uk. Hosted on Acast. See acast.com/privacy for more information.

Welcome to The kbbreview Podcast, your host is Andy Davies and this is Episode Eight of Season 14. We're heading into the long Easter weekend of course, which will be a nice break before the madness of next begins as we jet off to Blackpool for the kbbreview Retail & Design Awards next Thursday.And by 'jet off' I mean the train. You don't usually have to change at Preston if you're in a jet.This episode is one of those where we pose one simple question to some retailers - how's business?These are always some of our most listened to episodes, and it's not hard to see why, the kbb market is flat at best, no one knows when that will change and, oh yes, the rest of the world seems to have genuinely gone mad.So, Andy's kbbreview colleague George Dean went off to the annual MHK Conference in Berlin a couple of weeks ago and managed to catch a few UK retailers.What's fascinating about this one, as you'll hear, is that our retailers are answering that question really by talking about how they're changing, adapting, trying new things and being pretty proactive, rather than complaining about the state of the market.It's actually great to hear and, to us anyway, that's a real sign that the independent market can do a lot to grab hold of the market and shake it, rather than waiting to be shook. Hosted on Acast. See acast.com/privacy for more information.

Welcome to The kbbreview Podcast, your host is Andy Davies as always.Today we're looking at life as an independent retailer - are rises in the costs of running your business such as national insurance and business rates simply pricing you out of the real market? What is the future of the High Street? How are consumers changing? What is the role of local and central government and - always one for the big questions - how come there are so many barbers?We're talking to Andrew Goodacre, the CEO of the British Independent Retailers Association (BIRA)about all these things and more and, trust me, he doesn't pull any punches. Hosted on Acast. See acast.com/privacy for more information.

Welcome to The kbbreview Podcast, this is Episode Six of Season 14 and your host is managing editor Andy Davies.Today we're looking at an area that gets to the heart of what good design is all about.Understanding and interpreting the needs of those that are going to use the kitchen or bathroom every day is a vital part of any brief - and that includes not just factoring in extended family and friends but also future-proofing for the potential needs to come.We've talked a lot about multi-generational design in the context of physicality before on the show, but today we're going to look at how usable kitchens and bathroom are vital for those with cognitive impairments too - in particular dementia.Jo Jeyes is our guest today and she's a designer specialising in, amongst other things, dementia-friendly design so we're going to find out what that means, the role of good kbb design in maintaining independence and dignity, how to broach and discuss this with clients and, of course, lots of actual practical tips.This is so interesting and really underpins the power of good design in making people's lives better.A quick reminder that the kbbreview Retail & Design Awards are in the iconic Blackpool Tower Ballroom on Thursday, April 24 and we are officially 100% sold out. However, when you have that many people there is always a chance some cancellations do happen, so, we are running a waiting list. As soon as a ticket becomes available, it will be offered to whoever is next in line on that list. It's first come, first serve so go to kbbreview.com/awards and you'll find out how to get in the queue. It's always worth the call! Hosted on Acast. See acast.com/privacy for more information.

Welcome to another very special episode of The kbbreview Podcast all about the kbbreview Retail & Design Awards 2025.The event is now less than a month away!On Thursday, April 24th hundreds of the industry's leading retailers, designers, suppliers, influencers and opinion-formers will arrive in Blackpool for the biggest evening of the year.As the excitement builds, in this episode we're taking a look at the venue itself. The Blackpool Tower is one of the most iconic buildings in the UK and the Ballroom simply a spectacular example of ornate Victorian splendour. So we're finding out more about this Grade One listed extravagant masterpiece from its Head of Operations Aaron Edgar.And trust us, it's absolutely fascinating.As always, huge thanks to our 2025 Awards Podcast Partner, Sonas Bathrooms, You can find out more about them at sonasbathrooms.co.uk. Hosted on Acast. See acast.com/privacy for more information.

Welcome to The kbbreview Podcast, your host is Andy Davies and this is Episode 5 of Season 14 - which means we're officially halfway through the series.This week we're delving into a subject that, slowly but surely, is becoming more common - freelance KBB designers.They're not retailers in the classic definition of the word, they don't have showrooms, but they will design kitchens or bathrooms for their clients - and those clients could be consumers, developers, interior design, architects or, indeed, time-poor KBB retailers.So why go freelance? How does it work? Who are the customers and where do they find them? How do relationships with suppliers work? And with so many KBB retailers wishing they could charge for designs, how do they sell the service?This is a really insightful conversation with three top designers already doing it - Darren Morgan, Alina Tacutanu and Anna Rock and if you run a showroom, you really need to hear their views.A quick reminder that the kbbreview Retail & Design Awards are in the iconic Blackpool Tower Ballroom on Thursday, April 24 and we are officially 100% sold out. However, there is always a chance that with that many people some cancellations do happen, so, we are running a waiting list. As soon as a ticket becomes available, it will be offered to whoever is next in line on that list. It's first come, first serve so go to kbbreview.com/awards and you'll find out who to get in the queue. It's always worth the call! Hosted on Acast. See acast.com/privacy for more information.

Welcome to another special Rising Star episode of The kbbreview Podcast.We've teamed up with Blum to find the upcoming stars of kitchen, bedroom, and bathroom retail and this is our eighth and final Rising Star for 2025 - Aidan Parish, a fitter at Lima Kitchens in Milton Keynes.When Aidan joined the Lima Kitchens team around 18 months ago, it wasn't just his technical skills that impressed design and marketing director Elizabeth Pantling–Jones. “When Aidan arrived, we could see his potential that extended beyond technical skills,” she says. “While his installation abilities needed refining, his natural aptitude for client relationships and business growth was evident from the start.”Since then, Parish has continued to impress his colleagues with not only his technical skills and eagerness to improve, but his aptitude and understanding of how craftsmanship and business growth intertwine.Find out more about each of our Rising Star finalists at kbbreview.com/risingstar. The winner will be crowned at the glittering awards ceremony at Blackpool's iconic Tower Ballroom on April 24. Hosted on Acast. See acast.com/privacy for more information.

Welcome to The kbbreview Podcast, your host is Andy Davies and this is Episode Four of Season 14.At kbbreview, we talk to a lot of retailers and if there's one lament that comes up again and again it's that they donʼt make a decent margin on appliances.So if the margins are so tight for what is a big part of the customer's budget, is it really worth selling them at all? This is a really, really interesting topic as it goes to the heart of the relationship between retailers and suppliers, the importance of service and project management and the ability of small businesses to make money in a difficult market.What is role of rebates and incentives? Are the criteria for achieving them reasonable?Should you itemise appliance prices in quotes?Is the blended margin across the whole project more important?What don't suppliers understand about the way retailers sell or specify appliances?Are there any scenarios where kitchen retailers wouldn't sell them at all? It's all in this fascinating discussion with Trevor Scott from RFK; Belinda Dangerfield from =Qudaus Living and Matt Turton from Bold Kitchens Hosted on Acast. See acast.com/privacy for more information.