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This week we're going on to the front lines of workplace violence to uncover the full extent of its impact on fellow security professionals and what they're exposed to on a daily basis. It's easy to become overly focused in your specific area or speciality but there is much we can learn from our colleagues across the industry who are experiencing similar challenges in different scenarios. As EP professionals, what lessons can we learn from the solutions they're implementing? On this week's show we catch up with Terry Conlon, Training Manager at RFC Security, based out of Ireland. With Terry's help we're going to unpack this topic so that we can get a broader idea of the issues faced by our industry colleagues and what we can learn from their experiences. In this episode we'll discover: The shocking statistics that lay bare the extent of workplace violence that security professionals are dealing with. The impact that this exposure is having on our colleagues and across the wider industry. Where we're lacking as an industry and what we can do to address those shortcomings. And finally, we'll take a look at the security scene in Ireland, the unique challenges and how the operating environment differs from the UK and US. Unsurprisingly, a lot of the problems are rooted in training standards and as Terry so aptly puts it… “If you don't address the fundamental flaws within the basic training, you're leaving yourself exposed and you're leaving your employees exposed.” More about Terry: Terry has more than 23 years of experience in the security industry with 15 years at the management level. A pioneer of training development and technical innovations within the industry, as well as an experienced profit protection and security consultant. He has a Postgraduate degree in Security Management, Counter Fraud & Counter Corruption from the University of Portsmouth, and a Diploma in New Terrorism and Counter Measures as well a Diploma in Asset Risk Management from the Security Institute of Ireland. Terry established the Security Consultancy and Loss Prevention Auditing Department which operates as an internal & external commercial entity. In this role he oversees all of the training consultancies and audits myself as well as Marketing this division within the company. He is also the President & Founder of The Security Safety and Risk Executive (SSRE))which is a not for profit group incorporating Security, and Risk experts from all sectors and the Business community with the sole aim of improving standards within the industry for clients and providers alike through complete transparency. https://www.linkedin.com/in/terry-conlon-89a60264/ (LinkedIn) https://www.rfc-security.ie/ (RFC Security) More about the Circuit: The Circuit Magazine is written and produced by volunteers, most of who are operationally active, working full time in the security industry. The magazine is a product of their combined passion and desire to give something back to the industry. By subscribing to the magazine you are helping to keep it going into the future. https://circuit-magazine.com/read/ (Find out more >) If you liked this podcast, we have an accompanying weekly newsletter called 'On the Circuit' where we take a deeper dive into the wider industry. http://bit.ly/OntheCircuit (Opt in here >) The Circuit team is: Elijah Shaw Jon Moss Shaun West Phelim Rowe Connect with Us: https://circuit-magazine.com/ (Circuit Magazine) https://mailchi.mp/the-bba.org.uk/bba-connect (BBA Connect) https://www.theprotectorapp.com/ (NABA Protector) https://the-bba.org.uk/ (British Bodyguard Association)
Covid-19 was the low-probability, high-risk event that many companies and business leaders were not prepared to handle. Focused on daily navigation of the crisis, few business leaders have considered preparation for the next global crisis. Join Charles Hecker and a panel of Control Risks experts as they explore how agility in the face of unpredictable risk is key to building a resilient organization. This week's panel includes Matthew Hinton, a New York based Partner and one of the leaders of our Crisis and Security Consultancy in the Americas, Claudine Fry, a London-based Director of our Global Risk Analysis division, and Allison Wood, an Associate Director in Global Risk Analysis who manages our political risk consultancy in the US.
EPISODE 4: Jamie Clark - Firearms, Fugitive, Filmmaker! As a Police Firearms Officer, Jamie Clark experienced the highs and lows of modern day Policing in the UK. After 15 years, Jamie moved on to set up his own successful businesses within Security Consultancy, before entering Channel 4’s ‘Hunted’ as a fugitive. With an exciting insight into Television he has been on a number of successful shows and gone on to set up his own production company ‘No Excuse Films’. Show Notes: - UK Police Armed Response Officer - The job & why the Police - Why the British public love Cop shows - Weapons amnesty - Bull in a pub (not a china shop) - A gun being pointed in your face is scary regardless of where you are - Leaving the Police after 15 years, & losing identity - Being a Fugitive on Channel 4’s ‘Hunted’ - Channel 5 ‘Police UK: Armed & Deadly’ - Creating ‘No Excuse Films’ and what the future holds Episode web links: - https://www.noexcusefilms.co.uk/ - https://www.jamieclark.tv/ - https://www.channel4.com/programmes/hunted/episode-guide/series-3 - https://www.channel5.com/show/police-uk-armed-and-deadly/ Sponsors: - https://www.plymouthgin.co.uk (https://www.plymouthgin.co.uk/) - https://www.redrok.co.uk (https://www.redrok.co.uk/) - https://www.plymoutharmedforcesawards.co.uk (https://www.plymoutharmedforcesawards.co.uk/) Wild Ones Podcast Links: - Website https://www.wildonespodcast.co.uk (https://www.wildonespodcast.co.uk/) - Patreon https://www.patreon.com/join/3482171/signup - Twitter https://twitter.com/wildonespodcast - Instagram https://instagram.com/wildonespodcast - Facebook https://m.facebook.com/wildonespodcast/ In memory of all those Police Officers who have lost their lives in the line of duty.
Bob Hillery, Co-Founder and Director of InGuardians joins us for an interview, and Kevin Finisterre, Principal of the Security Consultancy of Department 13 joins us to deliver the tech segment! In the news, Uber pays hacker to keep quiet, flaw in Intel processors allowing undetectable malware, Apple patches other High Sierra security holes, and more on this episode of Paul's Security Weekly! Full Show Notes: https://wiki.securityweekly.com/Episode541 Visit https://www.securityweekly.com/psw for all the latest episodes!
Bob Hillery, Co-Founder and Director of InGuardians joins us for an interview, and Kevin Finisterre, Principal of the Security Consultancy of Department 13 joins us to deliver the tech segment! In the news, Uber pays hacker to keep quiet, flaw in Intel processors allowing undetectable malware, Apple patches other High Sierra security holes, and more on this episode of Paul's Security Weekly! Full Show Notes: https://wiki.securityweekly.com/Episode541 Visit https://www.securityweekly.com/psw for all the latest episodes!
Bartender Journey - Cocktails. Spirits. Bartending Culture. Libations for your Ears.
Security Plans for your Bar. The tragic mass shooting in Las Vegas this week have people realing. It was just an awful, disgusting act, but you don’t need me to tell you that. We send our best wishes to those affected,directly and indirectly. I would imagine among other repercussions that this will affect tourism in Las Vegas for some time, and will hurt our brother and sister Bartenders and other Hospitality workers in the pocketbook. This is not the place to discuss the event itself. One issue that we have never talked about on this show is security. I am certainly no expert on this subject, but it needs to be discussed. Bars, restaurants, music venues etc are so called “soft targets”. They are vulnerable, large numbers of people gather there. We saw this in the Paris attacks, in Orlando now Las Vegas. Ideally every business should write a disaster plan. There are security consultants that can help with this, or you can write something up yourself, and I’m going to give you a free tool that almost automates the process. One easy and practically free thing every bar should have, but many don’t is a LOG. Everyday at the end of a shift the manager or bartender or both should write in a log book. Even if nothing unusual happened, write that! This is really important for legal reasons, for example - if you have to cut somebody off, or there is a fight or whatever. There needs to be documentation. Some places will even include things like the weather or seemingly unrelated details, but they can become important in the future. The reason to do old school hand written logs in a physical notebook, as opposed to Google Docs or some other computerized solution is that these notes thoreticly can’t be altered after the fact. The book needs to have pages that are not easily removed, so it needs to have bound pages - a spiral notebook is no good. Next we can talk about exits. In the Las Vegas attack many many of the injuries were attributed to people getting trampled or hurt while trying to climb walls and other things like that. I was watching a lot of CNN, in the hours and days after the Las Vegas attack. One expert pointed out that human nature dictates people will always try to get out the same way they came in. As I’m sure you know, the Las Vegas shooting occurred at an outdoor venue. There were 4 gates used for entering, but 3 other large exits on the opposite side. As in an airplane always locate the exit nearest you, keeping in mind it may be behind you - or maybe the opposite way from where you came in. I heard one security expert say, “when I enter a place I’m already trying to figure how to get out”. In fact the advice from a US Government document that I’ll talk more about later, suggests finding the closest 2 exits. Keeping this in mind, if there were ever an incident where you work and you had to evacuate your guests, you may need to direct them to exits they are not aware of, including possibly through the back of the house. Here in the U.S. we have the Federal Government agency OSHA (the Occupational Safety and Health Administration) and according to their officail web site “Almost every business is required to have an emergency action plan (EAP).” Luckily on their web site you can Create Your Own Emergency Action Plan (EAP). This is the free tool I mentioned a minute ago, and of course we will have a link on BaretenderJourney.net This is their description of an EAP: “An emergency action plan (EAP) is usually a written document required by particular OSHA standards. For smaller organizations, the plan does not need to be written and may be communicated orally if there are 10 or fewer employees. The purpose of an EAP is to facilitate and organize employer and employee actions during workplace emergencies. The elements of the plan must include, but are not limited to: Means of reporting fires and other emergencies Evacuation procedures and emergency escape route assignments Procedures to be followed by employees who remain to operate critical plant operations before they evacuate Procedures to account for all employees after an emergency evacuation has been completed Rescue and medical duties for those employees who are to perform them Names or job titles of persons who can be contacted for further information or explanation of duties under the plan” It goes on to say that most small and medium-sized entities will get their basic plans from this system in 10 to 15 minutes. There is no charge for this. So that’s a great resource and of course we’ll have links in the show notes. This is just the tip of the iceberg with this stuff. I referenced a Federal Government document a few minutes ago. Its from the Department of Homeland Security and its called “Active Shooter - How to Respond”. The conventional wisdom in this situation is Run, Hide, Fight. This document details that. Also if you go to youtube and search for Run, Hide, Fight you’ll find a video that is definitely worth watching. Back to the document - it says “Remember that customers and clients are likely to follow the lead of employees and managers during an active shooter situation”. I’ll read through some of this, and of course link to it on BartenderJourney.net Evacuate So this is Run part. If there is an accessible escape path, attempt to evacuate the premises. Be sure to: Have an escape route and plan in mind Evacuate regardless of whether others agree to follow Leave your belongings behind Help others escape, if possible Prevent individuals from entering an area where the active shooter may be Keep your hands visible Follow the instructions of any police officers Do not attempt to move wounded people Call 911 when you are safe Hide Out: If evacuation is not possible, find a place to hide where the active shooter is less likely to find you. Your hiding place should: Be out of the active shooter’s view Provide protection if shots are fired in your direction (i.e., an office with a closed and locked door) Not trap you or restrict your options for movement To prevent an active shooter from entering your hiding place: Lock the door Blockade the door with heavy furniture If the active shooter is nearby: Lock the door Silence your cell phone, and I’ll add consider turning off vibration too. It takes a few steps and might be difficult to remember in a stressful situation. In iOS 9 and above you can go to Settings/General/Accessibility/Vibration/Off. You probably don’t want to shut the phone off completely because you’ll want the option of communication, plus sometimes the phone makes a bunch of noise as it turns off...so just something to keep in mind. Back to the list of “If the shooter is nearby” Turn off any source of noise (i.e., radios, televisions) Hide behind large items (i.e., cabinets, desk) Remain quiet Try to Remain calm Dial 911, if possible, to alert police to the active shooter’s location If you cannot speak, leave the line open and allow the dispatcher to listen. I’ll add that as I record this in October 2017 the ability of 911 operators to pinpoint the caller’s exact location seems to have vastly improved over the last 3 or 4 years. In an article I read on a website called govtech.com the operator is get the location of the cell towers within seconds of a call coming in. A 911 dispatch trainer named Matt Langley is quoted as saying “If a phone is Phase 2 compliant -- most newer phones are -- the phones have better capabilities in sending cell towers GPS coordinates”. “Then, dispatchers communicate with that tower, which communicates with the phone”. “The caller's location if found from the cell tower is shown on an online map in front of the dispatcher. Not all states or counties have that capability” Back to the Homeland Security Document. Last resort - Fight. Take action against the active shooter As a last resort, and only when your life is in imminent danger, attempt to disrupt and/or incapacitate the active shooter by: Acting as aggressively as possible against him/her Throwing items and improvising weapons Yelling Committing to your action Disclaimer: Remember this is not me telling you to do this, its the US Federal Gov’t’s Department of Homeland Security. When Law Enforsement Arrives There is more on the document - I won’t read it all, but basicly raise your hands - these guys just got here, they don’t know what’s going on - we don’t want to put them in a situation where they have to make a split second decision resulting in a mistake. Of course follow their commands. Understand weird stuff could happen, like they could potentially throw you to the ground or something for your own safety. Don’t get in their way by yelling or screaming at them for help, just quickly exit the same way they came in. There are more recommendations for Preparing for and Managing an Active Shooter Situation. I’ll let you read through them all, but the one that stuck out to me is to “activate the emergency notification system when an emergency situation occurs”. Now in a small bar its going to be pretty obvious to all that something is going on, but imagine a Hotel or even large restaurant with multiple floors and a noisy kitchen in the back. Something to think about. Alright, last week I started a segment called “Unrelated Podcast Suggestion of the Week”. Well we are changing it already. This week its a related podcast and more than a suggestion I’m going to call this homework for you. The podcast is Nightclub Security. It looks like they only produced 21 episodes with the last one posted in 2014, but its a great show from the guys at Nightclub Security Consultants, who I met at the Nightclub & Bar Show a few years back. In particular, I’d like to you listen to episodes 4 and 5 called 6 Important Tips to Manage a Major Violent Incident in Your Venue and Ep. 005 – How to Document a Major Incident in Your Venue respectively. As the name implies, they do Security Consultancy as well as bouncer training both in California and online. You can find them at nightclubsecurity.com Our “Related Podcast Homework of the week” is brought to you by Sudio wireless bluetooth headphones. Use the coupon code “BartenderJourney” for 15% off these great headphones at sudiosweden.com or use the link in the show notes. These headphones sound great, look really sharp and are well made. I’ve been wearing the over ear model constantly in bluetooth mode when listening to music and podcasts. They come with an aux cord so you can plug them in if you want to, which if you think about it is a great feature, because if you are on a long trip and you exhaust the batteries you can plug them in and they will work until you get a chance to charge them again! They have wireless in ear or earbud models too. Check them out and remember to use coupon code “BartenderJourney” for 15% off and to show your support of this show. Don’t forget to do your homework - I’ll be grading it! Listen to the Nightclub Security Podcast Ep 4&5. We didn’t do a Cocktail of the Week, because after watching the news this week, I think I’ll just have a whiskey..neat. Here’s our toast: Here’s a health to everyone, Peace on earth, and heaven won.
Today on Grassroots Marketing were joined by Brian Katz. Brian is the Chief Executive Officer of Lighthouse Global Solutions, LLC a Security Consultancy. Mr. Katz has spent almost 20 years in the public and private sector security industry including as a Special Agent for the US Department of State, Diplomatic Security Service and most recently as Director, Global Investigations, Intelligence, Protective Services & Aviation for Google. Mr. Katz provides security consulting, develops training, conducts program reviews and risk assessments for companies from startups to Fortune 500.sungrown. As well as how much support they offer for that business that hears the word aeroponics and it goes over their head.