Sedgwick

There are countless risks that theatres and theatre productions might be exposed to that could result in an insurance claim. In fact, in recent months, there have been some high-profile examples in the UK of unfortunate cast injuries. In this podcast, hear from Sedgwick adjuster, Freddie Cambanakis, and guest speaker, Tome Levi about best practices when it comes to mitigating risks, ways to stay ahead of changing audience trends and which emerging trends to keep an eye on next year.

The litigation landscape is always evolving, with suits being filed sooner than in the past. What factors are contributing to this change? Which strategies can help avoid litigation altogether? What other liability trends should the market keep an eye on this year? Hear from Steve Ellis, VP of Liability and Max Koonce, Chief Claims Officer in this podcast about plaintiff bar tactics, data analytics, AI-led decision making, ADAS and more. 

When you hear the words "artificial intelligence" you might feel hesitant and confused or excited and optimistic. In this podcast, we're joined by Leah Cooper, Global Chief Digital Officer and Josephine Copeland, SVP, Product Design and Strategy, who weigh in on the history of artificial intelligence (AI), dive deep into the ways that AI is being used in the managed care space, share how to manage client expectations and more.

Ketamine has long been used as a procedural anesthesia, but according to some experts, it has the potential to treat pain conditions like depression, anxiety, post-traumatic stress disorder (PTSD) and more. In this podcast, Dr. Reema Hammoud, AVP, Clinical Pharmacy and Utilization Review and Dr. Teresa Bartlett, Managing Director, Managed Care weigh in on the risks and side effects of Ketamine, explore the research, share examples of medical versus recreational usage, and compare it to other medications.

Media and entertainment specialists must have an in-depth understanding of the intricate film, television, music, theatre and live-event landscape. While leading clients through the claims process, they must also mitigate risks and financial exposures whilst protecting brand reputations and commercial relationships. In this podcast, Alex Nicoll, Director of Media and Entertainment in the UK, weighs in on the emerging risks and types of losses that his team continually witnesses. Stay tuned for more on this topic at the upcoming BIBA Conference.

As part of last week's International Women's Day celebrations, our very own Alison Unwin, director of home adjusting and outsource, was awarded the honour of being featured in Insurance Business UK's Elite Women report. In this podcast, we hear first-hand about her experience in the industry, lessons throughout her loss adjusting career, memorable experiences and words of wisdom for industry newcomers.  

There is a lot of media attention surrounding weight loss drugs these days. Whether the story is about the most recent celebrity using these medications or a story of patients having difficulty getting access. In this podcast, we're joined by Dr. Paul Peak, Dr. Teresa Bartlett and Dr. Andrew Newhouse who weigh in on what these medications are, why they are grabbing all the headlines and how they might impact healthcare and workers' compensation.

The Family and Medical Leave Act (FMLA) offers leave with job and benefit protection to eligible employees for qualifying events. However, employers are not required to pay employees when they take leave under FMLA or similar leave laws. In response to the absence of a federal paid leave law, multiple states throughout the U.S. have enacted their own programs to provide employees in their states with paid family and/or medical leave. The challenge is that these mandates differ widely from one another, resulting in a confusing patchwork of benefit and leave policies that creates major compliance challenges for employers that have employees in multiple jurisdictions. Learn more in this podcast featuring two of our workforce absence experts: Brice Caswell, director of product compliance and statutory administration and David Setzkorn, SVP, workforce absence and disability practice leader. #FMLA 

Over the past several days, winter storms across the U.S. have led to power outages, freezing pipes, dangerous roads and more. As the 2024 winter weather season continues to unfold, what should insurers, property owners and vehicle owners keep in mind? Listen to today's podcast to get the latest from Nicole Bartune and Andy McCallum. #winterweather #weather #stormseason #insurance

According to the Pew Research Center, millions of Baby Boomers are retiring each year — leaving critical gaps in the U.S. labor force.  In this podcast, Katey Bey, head of global total rewards and Josh Smith, head of Americas CR & global head of talent, weigh in on burnout in the workplace, professional development opportunities, retaining talent and more.

We know that transparent and robust data helps drive the best claims outcomes, but many employers have discovered that while the data is available, without the right partner, it can be difficult to get to the actionable information needed to drive improvements and confirm successful claims management efforts. In this podcast, we're joined by Adam Fisher, chief data officer, who weighs in on benchmarking tactics, holistic claims handling, the benefits of end-to-end integration, and more.

The paid family and medical leave landscape has become more complex and state-by-state differences remain, but employers can take proactive steps to streamline their policies. In the world of accommodations for injured or disabled employees, training and interactive dialogue has never been more critical to recovery, inclusion and engagement. As the needs of our global workforce continue to change, employers also have a responsibility to keep employees healthy and productive. Learn more in this podcast featuring three of our workforce absence experts: Bridget Caswell, director of compliance and statutory administration, Adam Morell, assistant vice president, product compliance and Sara Elder, senior vice president, operations. 

Professional indemnity insurance — also referred to as professional liability or errors and omissions — is used by lawyers, accountants and other professionals who require expert guidance and coverage for their business. In this podcast, Neil Wright, director, professional liability claims, weighs in on the types of coverage, the differences between them, and the benefits of these policies. 

Many of our listeners may not be familiar with modern methods of construction — commonly referred to as MMC. In today's blog, Mike Beber, chartered building surveyor, discusses some advantages and disadvantages of MMC, the status of this type of building in the UK, the risks that insurers and brokers should be aware of, transferability of modular construction to other industries and more.

Even the most fragile objects of history are exposed to threat. The spate of activist attacks on fine art in major European museums, including Van Gogh's “Sunflowers” and the Mona Lisa are a reminder that fine art claims are on the rise. In fact, while many acts of vandalism on museum artworks are common, they are rarely publicized. Creating awareness of potential risk exposures and asset vulnerability can potentially stop a loss event from escalating, or stem it completely. In today's podcast, we're joined by Grace Best-Devereux, executive adjuster, fine art and jewellery, and Aliette Fenton-Sharp, claims underwriting director, who discuss the types of fine art claims Sedgwick handles, the importance of determining risk exposures and more.

For those living in hurricane prone areas, it's critical to begin developing a catastrophe plan. While we can't predict what's coming our way, we know that the Atlantic hurricane season — running from June 1 to November 30 — will bring new challenges, and there are preparedness steps to ensure a smooth recovery. In this podcast, Jay Sitapara, regional manager, loss adjusting; Andrew McCallum, sales and client development; and Revel Boulon, senior service marine manager weigh in on the risks to consider before, during and after a hurricane and share how we help our insurance carrier clients handle the influx of claims and ensure the hundreds (potentially thousands) of people filing claims at one time are taken care of.

Fixed recoverable costs (FRC) may cause ripples in litigation matters beginning in October 2023. An extension of the FRC regime will result in coverage of a wider range of investigations in the UK. In this podcast, we are joined by Paul Squires, partner, legal services, who shares the reason for the change and how it will be applied, what the impact will be, and whether the market is prepared. For more information, contact paul.squires@uk.sedgwick.com.

Slowly but surely, electric vehicles (EVs) will become a fixture in modern-day life. But as the market continues to grow, there are new challenges for companies, customers, and insurers to consider. EVs use parts and technology that present unique risks for mechanics, the supply chain, and the claims industry alike. It's critical to understand all the ways in which handling claims could be impacted or changed. In this podcast, we're joined by Barry Porter, claims quality team lead, and Jarred Eckman, quality assurance specialist, who weighs in on the history of electric vehicles, property loss considerations, and more. 

In the UK, more than 5 million homes and businesses are at risk of flooding. To plan for a flood and ensure resilience requires a thoughtful strategy that recognises two factors: resistance and recoverability. In this podcast, we are joined by Ian Gibbs, national technical manager, repair solutions, who shares what housing associations and local authorities have to gain from flood resilience, including the benefits and associated costs. He will also introduce some ideas on how to reduce your organisations carbon footprint in terms of insurance repair.

People affected by post-traumatic stress disorder (PTSD) have a better chance of recovering and returning to work quickly if early intervention steps take place, rather than waiting for the person's symptoms to introduce themselves. We know how important it is to identify PTSD symptoms as early as possible, but it's equally important to ensure that the patient is getting the right kind of support for their unique circumstance. In this podcast, we're joined by Dr. Teresa Bartlett, managing director, managed care, Dr. Reema Hammoud, AVP clinical pharmacy, and Dr. Paul Peak, VP clinical pharmacy who define PTSD, identify the circumstances that could lead to a future diagnosis, share our response to PTSD claims and more.

The UK has witnessed an increase in escape of water (EOW) claims — tracking nearly 2 million pounds worth every day. In today's podcast, Ian McLennan, director, head of commercial repair solutions, and Ady Hall, client director, public sector join us to discuss the challenges that housing associations face, the claims experience they can expect, and ways to manage and mitigate the risk of pipes bursting.

The media recently shared an interesting take on inflation trends, and pointed out the divergence between overall inflation and medical inflation trends. Expenses are on the rise in nearly every area and as medical costs continue to increase, so do employer and claimant concerns. In today's podcast, we're joined by Dr. Teresa Bartlett , managing director, managed care and Max Koonce, chief claims officer, who share their take on rising medical costs, cost containment options and more. 

No matter our profession or role, each of us has a responsibility to learn more about mental wellness and what we can do to help ourselves and others during Mental Health Awareness Month and throughout the year. Today, Rebecca Sherman, clinical behavioral health specialist, and Mark Debus, clinical manager join us to discuss the psychological and emotional components that can significantly impact a claim's progression and outcome — and what employers can do to help workers overcome the challenges, support employee well-being and productivity, and more.

According to the Pew Research Center, each year, millions of Baby Boomers are retiring — leaving critical gaps in the U.S. labor force. While this talent gap continues to be a concern for companies across the country, employers that commit themselves to adapting with the evolving labor force have every reason to succeed at attracting top talent and retaining workers. One way to adapt to this new reality is to attract, develop and mentor workers so they learn by doing. It could be new college graduates, or even those from high schools or junior colleges. This apprentice-like approach is particularly appealing for insurance industry organizations because many people early in their careers are unaware of the opportunities in our industry. After all, we have a lot to offer – opportunity to make a real difference in people's lives, flexibility in work locations and schedules, and enticing benefits packages. In today's podcast, we are joined by two graduates who share how they made their way into the industry, and why they pursued Sedgwick. A new wave of insurance professionals is coming. Are you ready to join us?

Max Koonce, Chief Claims Officer, and Kathy Tazic, Managing Director Client Services for Sedgwick, discuss Florida's latest tort reform.

Some studies show that when diversity, equity and inclusion (DEI) is done well within an organization that teams are more successful and innovative and as a result, perform better. As we come together for Celebrate Diversity Month, Heather Lawley shares what DEI means to her and to Sedgwick, how it impacts employee engagement, and why inclusive leaders are good for business. In the podcast, Heather also weighs in on some of the challenges and critical success factors for organizations to consider as they design and execute DEI strategies of their own.     

On-the-job injuries present a variety of challenges for impacted employees and their employers. In today's podcast we are joined by Beth Burry, managing director, clinical programs and Jo Copeland, SVP design and strategy who discuss what clinical consultation nurse triage services offer the injured worker and the employer organization when unexpected incidents occur. They also weigh in on how nurse triage can support the claims handling process and the injured employee experience.

When disaster strikes, getting the right catastrophe solutions to the right places quickly are essential. In this podcast, we are joined by Beau Bishop, SVP of catastrophe operations, who discusses the vast range of needs necessary to handle different types of damage. Beau shares insight on the first 30 days after a CAT and what can be done pre-loss for a better post-loss experience. Listen to the podcast here to learn how to ensure a positive outcome.

In celebration of Insurance Careers Month, we are joined by Gary Uhl, VP operations and Courtney Rosenberg, talent acquisition consultant, who discuss opportunities in the claims and insurance services industry — and the advantages of pursuing a career in this space. Gary also shares about his recent appointment to the Gamma Iota Sigma Advisory Council. To learn more visit www.sedgwick.com/careers 

Supporting an atmosphere of learning by offering ongoing professional development opportunities enables employees to keep their skills sharp, gain new proficiencies, and enjoy personal and professional growth. For employers, providing access to corporate universities, tuition assistance benefits and mentorship programs is seen as a win-win for their employees and the business. In this podcast, we are joined by Mara Petrovsky, SVP of colleague experience and Josh Smith, head of global talent management who share how Sedgwick is supporting growth and development for colleagues around the world.

Public entities can't eliminate all property hazards, but it is possible to avoid a disaster turning into a nightmare with the right plan in place. In this podcast, we are joined by Jody Moses, managing director of client services and Meredith Campbell, executive general adjuster who discuss the consequences of foregoing preparation, share how to maintain a level of service to the public during a catastrophe and provide last-minute steps to mitigate the damage and keep employees safe.

"Welkom bij de Sedgwick Talks! In deze aflevering praten @Jozias Marijs en @Sanne Vehof u bij over de het is om de overstap te maken van engineer naar expert. Klik op de link hieronder en beluister de aflevering.

Most personal injury and workers compensation schemes around the globe are focusing on the injured worker being at the center of everything they do. When we take a step back and look at the power of influence, we can improve claims outcomes and elevate the overall experience. The power of influence is what builds trust, and when there is a trust, an injured worker is more apt to listen and make decisions that promote return to work and productivity. Earlier this month, Shane O'Dea and Kimberly George attended the PIEF conference in Australia. In this podcast, they recap the personal injury industry event — sharing insights on technology advancements and the future of workers compensation in Australia and around the world. 

Staffing demands are top of mind for employers around the world and across all industries. How do we support claims examiners as case load increases, especially during a time when attracting and retaining talent is so difficult? Many employers have evolved their organizational culture to set themselves apart from the competition. And while COVID has certainly played a role in some of the workforce challenges, long-COVID has created a new landscape for employers to navigate.    Earlier this month, Josephine Copeland, Dr. Teresa Bartlett and Jason Bliss attended National Comp, our last major U.S. industry event as we wrap up 2022. In this podcast, they recap the event — sharing key takeaways from their sessions, trends they're keeping a close eye on and what they expect to be front and center in 2023. To listen, click here.

There always will be a need for human engagement throughout the claims process, but the next generation of artificial intelligence (AI) and machine learning continue to enhance the experience and improve outcomes. Last month, Ajitabh Gupta, vice president IT applications and Adam Fisher, chief data officer attended InsureTech Connect. In this podcast, they recap the event — sharing their insights on what forces are shaping the industry, the most valuable financial and operational ways to lower costs for carriers and third party administrators, how to improve outcomes for claimants and more.

More cargo is being shipped to scale up production of renewables — between solar and wind farms. And we may start to see less shipping of oil and gas pipe machinery, refinery and construction equipment as we wean off of fossil fuels. Additionally, we're still facing issues related to auto chip delays and navigating damages due to shipping and handling. What does this mean for the marine industry? As we gear up for the IUMI Chicago 2022 conference, Darin Miller, national marine manager and Marc Schuling, marine manager for the Netherlands share a sneak peek at the conversations that will take place September 18-21.

The public entity space looks different today than it did in the 1970s. As we gear up for the 2022 CAJPA annual conference, Jon Paulsen, VP, self-insurance pooling administration and Jody Moses, managing director, client services have insights to share related to cyber threats and exposures that public entities face. To listen to the podcast, click here. Every step of the way, we're here to help you embrace, elevate and expand your view. See you soon, Lake Tahoe!

Did you know that approximately one third of Americans have sleep disorders at some point in their lives? It's essential to address the root cause and determine the best course of action — for your health, safety and productivity. In this podcast, we are joined by Reema Hammoud, AVP, clinical pharmacy who shares why sleep issues arise, the risks of being sleep deprived, and how to maintain healthy habits.

Sanne Vehof and Bram Elbers on agricultural and environmental damage.

With summer underway in the Northern Hemisphere, and above-normal temperatures expected in many areas, the heat is on many of our minds. In this podcast, we are joined by Dr. Teresa Bartlett, senior medical officer and Andy Kovacs, manager of risk services who weigh in on the risks of heat exposure, who is more susceptible to heat-related illness and the preventive measures you can take.

The rate and devastating impact of wildfires continue to increase across the U.S. and around the world. What can organizations do to prepare and protect their employees, assets and infrastructure? In this podcast, we are joined by Kendall Biggs, senior fire investigator with EFI Global, who weighs in on the steps to take before, during and after a wildfire disaster. 

In honor of Mental Health Awareness Month, we are joined by Mark Debus, manager, behavioral health services and Dr. Teresa Bartlett, senior medical officer who weigh in on ways employers can ease the transition back to the office and stay flexible throughout the process. In addition, they share various exercises and activities that can help drive resilience, sharpen employee focus, promote wellness and support productivity.

Sanne Vehof and Bram Elbers on agricultural and environmental damage

Using a clerk will bring a proactive focus to the claim handling process — ensuring that what is being billed on the project is an accurate reflection of what is being performed daily. Gain more insight from Doug Dell and George Jones in the podcast. Visit https://www.valetrainingsolutions.com/our-courses/clerk-of-the-works-certification-program/ for more information

 If you're an adjuster looking to add to your skillset, Vale's Clerk of the Works program will teach you about the procedures and software you need to immediately perform as a clerk. Listen to the latest podcast with Doug Dell and George Jones for more. Visit https://www.valetrainingsolutions.com/our-courses/clerk-of-the-works-certification-program/ for additional information.

If you're an adjuster looking to add to your skillset, Vale's Clerk of the Works program will teach you about the procedures and software you need to immediately perform as a clerk. Listen to the latest podcast with Doug Dell and George Jones for more. To learn more visit https://www.valetrainingsolutions.com/our-courses/clerk-of-the-works-certification-program/ 

The role of a clerk on large, complex commercial jobs has been around for a long time, but no standards have been developed. Until now. Our Clerk of the Works program https://www.valetrainingsolutions.com/our-courses/clerk-of-the-works-certification-program/ provides you with the processes and tools you need to ensure accuracy, consistency and efficiently. Gain more insight from Doug Dell, vice president for Vale Training Center https://www.valetrainingsolutions.com/ and George Jones, vice president specialty operations T&M Pro in the podcast.

David Stills shares about joining Sedgwick as a global risk management executive.

Herb Mitchell, Sedgwick’s vice president client services, casualty operations, dives deeper into the access Sedgwick clients have to our global reach — on a local level.

In this episode of the Sedgwick back to business podcast, hear from Marcia Giesler, Affinity Business Development Director and Tom Hebson, Managing Director, Captive and Program Affinity as they talk about planning and coverage during the coronavirus pandemic and how captives can play a role as businesses prepare.

In this episode we interview Scott Rogers, president, client services for Sedgwick and discuss how Sedgwick means value for our clients.