The Incident Report

Welcome to The Incident Report! We have a couple incredible guest hosts today: Aaron Ivy and Allison Indigo. They take a comprehensive look at cybersecurity strategies and risk assessments. Don't miss this episode!   Articles cited: 7 Essential Cybersecurity Services for Every Business Cybersecurity Best Practices for Businesses How to Perform a Cybersecurity Risk Assessment   If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.   Thanks for listening! The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report! We discuss Application Development trends and how you can stand out in a crowded partner landscape. Don't miss this episode!   Join Adam Burke for Cybersecurity Sales Bootcamp Series Dec 18 – Selling Comprehensive Cybersecurity Packages – Risk Management   If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening! The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report! How can we better discuss SaaS and Managed Services with our customers? We talk about the tactics that work!   Join Adam Burke for the Cybersecurity Sales Bootcamp Series Dec 4 - Maintaining Flexibility with a Layered Defense   If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.   Thanks for listening! The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report! This week Adam and Paul discuss the largest challenges facing the IT industry and partners. Don't miss this episode!   Join Adam Burke for the Cybersecurity Sales Bootcamp Series   If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.   Thanks for listening! The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report! This week Adam and Paul discuss Amazon's back-to-work policy, Cisco layoffs, and the challenges between channel partners and VARS. Don't miss this episode!   Join Adam Burke for the Cybersecurity Sales Bootcamp Series If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.   Thanks for listening! The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com

How can partners approach clients about cybersecurity and business continuty? Adam has some thoughts and tactics. Don't miss this episode! The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com. If you have questions or suggestions for the podcast, you can always email Paul and Adam at ⁠theincidentreport@questsys.com⁠.

Welcome to The Incident Report! This week Adam and Paul discuss Annual Reoccurring Revenue in the channel and CrowdStrike. How ARR can affect your channel success? Don't miss this episode!   Articles cited in this weeks episode: CrowdStrike Outage Puts Its Financial Reporting Under Scrutiny, Too   If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.   Thanks for listening! The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 78. Discover how asking the right questions and subscriptions can help you overcome another round of convergence in the channel. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening! The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 77. We discuss the effects of M&A on channel partners and the three choices TSDs must make. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.   Story Links:   Why Cisco-Splunk, Palo Alto Networks Are Targeting ‘Real-Time' Security https://tinyurl.com/2yv9uq5z   Ntiva Acquiring The Purple Guys Is ‘Really A Colossal Deal' https://tinyurl.com/22xhaj62   2024 AireSpring Industry Roundtable https://www.youtube.com/watch?v=nvHcoKxBVjU   Thanks for listening! The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Will AI do the sales hiring? ConvergeOne files for bankruptcy? How can you manage a growing customer base? Adam and Paul discuss in this week's episode of The Incident Report.  Don't miss this episode!     Register for Quest Bootcamp Series   Articles cited in this week's episode: How to Successfully Manage Large Numbers of Technology Products and a Growing Customer Base ConvergeOne Files For Chapter 11 Bankruptcy Agent Group Seeks to End Bad Sales Hires with AI-Based Profiling   If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.  Thanks for listening! The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Intelisys parent company ScanSource is launching a new subsidiary, "NewCo". An agency alongside a tech services distributor? Is this the seismic shift many in the channel believe? Adam and Paul discuss in this week's episode of The Incident Report.  Don't miss this episode!   Register for Quest Bootcamp Series   If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.   Thanks for listening! The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 74. Adam and Paul discuss VMware, TSBs, and disintermediation. Don't miss this episode!   Register for Quest Bootcamp Series Visit Adam at the Quest team at Channel Partners Conference Mar. 11-14th   If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.   Thanks for listening! The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 73. Adam and Paul discuss abandoned VMware partners, investing in shiny new tech trends, and the tool versus the solution. Don't miss this episode!   If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.   Thanks for listening!   Articles Cited: Abandoned VMware Partners Courted by Broadcom Competitors   Before Investing in Shiny New Tech Trends, Make Sure the Network Is Ready The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 72. Adam and Paul discuss Peter Radizeski 2023 review and AI effect on the channel. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.   Thanks for listening!   Articles Cited: Channel Playbook In Summary: 2023 https://channelplaybook.com/telecom/in-summary-2023/   AI-Related Sales Will Be Strong for Channel Partners in 2024 https://www.channelfutures.com/from-the-industry/ai-related-sales-will-be-strong-for-channel-partners-in-2024 The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com

Welcome to The Incident Report episode 71. Adam and Paul discuss Success Computer Consulting's radical approach to massive success and the VMware Licensing Model changes. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.   Quest Channel Partner Program https://questsys.com/Partners/   How One MSP Grew To $24 Million By Eliminating The ‘Efficiency-Focused' Fixed Fee Model https://www.crn.com/news/channel-news/ow-one-msp-grew-to-24-million-by-eliminating-the-efficiency-focused-fixed-fee-model   VMware by Broadcom Debuts Simplified Portfolio, Licensing Model https://www.channelfutures.com/cloud/vmware-by-broadcom-debuts-simplified-portfolio-subscriptions   Thanks for listening! The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 70. A great episode in which Adam and Paul discuss meeting your client on their needs, security controls, and challenges ahead for MSPs. Don't miss it! Join Adam for an upcoming Quest Bootcamp Series - https://partnerportal.questsys.com/ Visit Adam at the Quest team at Channel Vision Expo Nov. 14-16th - https://tinyurl.com/yvuzpwdc If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.   Thanks for listening!   Articles Cited:   ScanSource Earnings: Cisco, Intelisys Pave Way for Recurring Biz https://www.channelfutures.com/distribution/scansource-earnings-cisco-intelisys-pave-way-for-recurring-biz   How (and why) you should implement CIS Critical Security Controls as an MSP https://www.channele2e.com/native/how-and-why-you-should-implement-cis-critical-security-controls-as-an-msp   IT Nation Connect: MSPs See Challenges Ahead with AI, Hyperautomation https://www.channelfutures.com/artificial-intelligence/it-nation-connect-msps-see-challenges-ahead-with-ai-hyperautomation   The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 69. Paycom takes a tumble and Grandpa Mike shares some wisdom that applies to everyone in the channel. Join Adam for an upcoming Quest Bootcamp Series - https://partnerportal.questsys.com/ Visit Adam at the Quest team at Channel Vision Expo Nov. 14-16th - https://tinyurl.com/yvuzpwdc If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.   Thanks for listening! Articles Cited:   Partners Must Embrace Cloud Marketplaces for Future Prosperity https://www.channelfutures.com/cloud-2/partners-must-embrace-cloud-marketplaces-for-future-prosperity Paycom Shares Tumble as Popularity of Its Automated System Eats Into Other Revenue Sources https://www.investopedia.com/paycom-shares-tumble-as-popularity-of-its-automated-system-eats-into-other-revenue-sources-8385529 The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com

Welcome to The Incident Report. Don't miss this episode! Adam and Paul discuss the cloud marketplace, the rise in ransomware incidents, and what does Cisco's Splunk acquisition mean? Sign up for Quest Service Advisories newsletter: https://questsys.com/Partners/   If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.   Thanks for listening!   Articles Cited:   Haven't Drunk the Cloud Marketplaces Kool-Aid? It's About Time You Did https://www.channelfutures.com/cloud-2/drunk-cloud-marketplaces-kool-aid   Ransomware Claims Increase 27% in First Half of 2023: Reporthttps://www.channele2e.com/analysis/ransomware-claims-increase-27-in-first-half-of-2023-report   Splunk Is Good For Cisco, But Cisco Needs To Convince Splunk Customers That Cisco Is Good For Them https://www.forrester.com/blogs/splunk-is-good-for-cisco-but-cisco-needs-to-convince-splunk-customers-that-cisco-is-good-for-them/   The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Paul and Adam sit down with Patrick Oborn of Telarus and Brandon Ivey of Evok to discuss the Leadville 100 ultramarathon and channel success! What's the link? Did Brandon complete the grueling Leadville 100? Don't miss this amazing conversation about support, dedication, and overcoming adversity with your team! If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening!   Patrick's event summary:  https://tinyurl.com/yov8wlmh Brandon's Finish Line Video:  https://tinyurl.com/yodbff58   Connect with Brandon Ivey: brandon@evoktechnologies.com Learn more about Evok: https://www.evoktechnologies.com/   Connect with Patrick Oborn: poborn@telarus.com Learn more about Telarus: https://www.telarus.com/ The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 66. Don't miss this episode! Adam and Paul discuss MSP price increases, the power of storytelling in business, and the upcoming quarterly Partner Conference.   Join Adam Burke for the Quest Partner Conference this August 30th:  https://lp.questsys.com/questchannelpartnerforumaugust2023 If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.   Thanks for listening!   Articles Cited:   Most Channel Partners Plan to Raise Managed Services Prices Soon https://www.channele2e.com/news/most-channel-partners-plan-to-raise-managed-services-prices-soon   Are You Building Thought Leadership for Your Brand or Just Following the Crowd? https://www.channelfutures.com/sales-marketing/are-you-building-thought-leadership-for-your-brand-or-just-following-the-crowd/?ppage=2   The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 65. Adam and Paul discuss the MSP Exaggeration, and the upcoming CVx Expo 2023. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.   Thanks for listening!   Articles Cited:   Managed Services Growth Exaggerated, Shows Research https://www.channelfutures.com/emea/managed-services-growth-exaggerated   CVx Education to Help Partners Improve Sales, Operations https://channelvisionmag.com/cvx-education-to-help-partners-improve-sales-operations/   CVx EXPO 2023 https://cvxexpo.com/ The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 64. Adam and Paul discuss the King of Cloud, and CEO support in the channel. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.   Thanks for listening!   Articles Cited:   Is AWS on Verge of Losing Its ‘King of Cloud' Title? https://www.channelfutures.com/cloud-2/is-aws-on-verge-losing-king-of-cloud   CEO Support Is The Cornerstone Of Channel Success https://www.crn.com/columns/column-ceo-support-is-the-cornerstone-of-channel-success#bottom-ribbon The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 63. Adam, Paul and Brian are joined by Max Schuman of AVANT.  Max joined the AVANT team in 2021 via acquisition and is the West Region Director of Sales. Max and AVANT are committed to the success and growth of their National Strategic VAR's and Trusted Advisors. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.   Learn More About AVANT https://goavant.net/ AVANT Special Forces https://web.cvent.com/event/f3336d98-96e8-478a-86aa-8ebd80ee633c/summary   Max Schuman + Lurie Children's Hospital Marathon Fundraiser https://events.luriechildrens.org/marathon-team/max-schuman--lurie-childrens-hospital-marathon-fundraiser   Ol' Miss Baseball Beer Shower https://www.youtube.com/watch?v=hgzRObIbHik   Thanks for listening! The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 62. Adam and Paul discuss a recent interview with Telarus CEO Adam Edwards, FBI relationships, and Salesforce price hikes. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.   Thanks for listening!   Articles Cited: Telarus CEO Adam Edwards: Margin, Resources ‘Not an Either Or' for Partners https://www.channelfutures.com/tech-services-brokerages/telarus-ceo-adam-edwards-margin-resources-not-an-either-or-for-partners   FBI Cyber Agents Want A Relationship With MSPs https://www.crn.com/events/fbi-cyber-agents-want-a-relationship-with-msps-official-says   Salesforce To Hike Prices https://www.crn.com/news/cloud/salesforce-to-hike-prices-in-august-by-average-of-9-percent   Industry Roundtable State of the Channel 2023 https://www.youtube.com/watch?v=Fh1YZ4neSvA   Quest CEO Tim Burke, Chain of Survival award: https://www.linkedin.com/feed/update/urn:li:activity:7084602502221856769   The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 61. Adam and Paul the global shift to spending on services and the hidden value of device-as-a-service (DaaS). If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.   Thanks for listening! Articles Cited: The APAC Channel Needs to Prepare for Smaller Deals https://www.channelinsider.com/news-and-trends/apac/smaller-deals-for-apac-msps/   DaaS: The Key to Improved Operations for MSPs https://www.channelfutures.com/desktop/daas-the-key-to-improved-operations-for-msps The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 60. Adam and Paul discuss the necessity of a layered security approach and the changing role of technology advisors. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening!   Articles Cited: How a Layered Security Approach Can Minimize Email Threats https://www.channele2e.com/influencers/how-a-layered-security-approach-can-minimize-email-threats/ Faces of the Partner: 5 Technology Advisor Firms Scaling, Pivoting https://www.channelfutures.com/business-models/faces-of-the-partner-5-technology-advisor-firms-scaling-pivoting The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com

Welcome to The Incident Report. Adam and Paul talk about Cisco Live 2023, Microsoft Recurrence issues, and HPE Axis Security Acquisition. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening!   Articles Cited: Cisco Live 2023: Cisco ELT's 5 Big Statements https://www.crn.com/news/networking/cisco-live-2023-cisco-elt-s-5-big-statements/5?itc=refresh   Microsoft Grapples With ‘Recurrence' Of Microsoft 365 Service Issues https://www.crn.com/news/cloud/microsoft-grapples-with-recurrence-of-microsoft-365-service-issues?itc=refresh   Axis Security Acquisition Gives HPE The Edge In SASE Battle: Antonio Neri https://www.crn.com/news/security/axis-security-acquisition-gives-hpe-the-edge-in-sase-battle-antonio-neri?itc=refresh The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report. Adam and Paul test the limits of ChatGPT, discuss Nvidia, and the importance of immutable storage. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Join Adam Burke for the Quest Partner Conference this June 7th:  https://partnerportal.questsys.com/   Thanks for listening!   Articles Cited: Nvidia crosses into $1 trillion market cap https://www.cnbc.com/2023/05/30/nvidia-on-track-to-hit-1-trillion-market-cap-when-market-opens.html   Backups Are Prime Targets for Ransomware Attacks, Most Remain Exposed https://www.channelfutures.com/backup-disaster-recovery/prime-targets-for-ransomware-attacks   Gartner Forecasts Strong Government Opportunities for MSPs https://www.channelinsider.com/news-and-trends/gartner-forecasts-msp-government-opportunities/   The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report. Adam and Paul discuss the talent retention battle within the channel and Ingram Micro's pivot to platform. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening!   Articles Cited: How These Channel Partners Are Winning the Talent Retention Battle⁠⁠⁠https://www.channelfutures.com/business-models/how-these-channel-partners-are-winning-the-talent-retention-battle⁠ How Ingram Micro Turned Itself into a Platform Company https://www.channele2e.com/business/digital-transformation/how-ingram-micro-turned-itself-into-a-platform-company/ Quest Monitoring and Alerting https://questsys.com/services/cybersecurity/monitoring-and-alerting-services/   The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report. Adam and Paul discuss the Channel Partners Conference and the Importance of reputational analysis for organizations. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Articles Cited: Most Memorable Quotes from CP Expo 2023 https://www.channelfutures.com/channel-partners-event-coverage/most-memorable-quotes-cp-expo-2023   Cybersecurity Insurance https://fortune.com/2023/02/15/cost-cybersecurity-insurance-soaring-state-backed-attacks-cover-shmulik-yehezkel/   Quest Monitoring and Alerting https://questsys.com/services/cybersecurity/monitoring-and-alerting-services/   The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report. Adam and Paul are joined by President of Resourcive, Kyle Hall to discuss the channel, emerging trends, and what we're most excited about. Join Adam, Paul and the Quest team at Channel Partners Conference and Expo May 1-4. Visit us at Booth 2002. Register here: https://tinyurl.com/2lyteanx   Follow Kyle Hall on LinkedIn: https://www.linkedin.com/in/kylebhall/ Learn more about Resourcive: https://www.resourcive.com/ Learn more about Resourcive as a Podcast: https://www.resourcive.com/raap-podcast Learn more about Skill Bridge: https://skillbridge.osd.mil/program-overview.htm Learn more about Honor Foundation: https://www.honor.org/   If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 54. We're glad you're here! Adam and Paul discuss partner summits, the upcoming Channel Partners Expo, and cloud computing. Adam also shares his Partner Phase Theory. Join Adam, Paul and the Quest team at Channel Partners Conference and Expo May 1-4. Visit us at Booth 1902. Register here: https://tinyurl.com/2lyteanx If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening!   Articles Cited: Customers Need Partners to Help Navigate New Digital Ecosystem https://www.channelfutures.com/channel-partners-event-coverage/customer-digital-ecosystem   Public Cloud Spending to Jump 22% in '23, Driven by AWS, Azure, Google https://www.channelfutures.com/cloud-2/public-cloud-spending-aws-azure   MeetKevin Video https://www.youtube.com/watch?v=_ckKuuTxAt0&t=397s   The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 53. Special guest Peter Radizeski joins Adam and Paul to talk all things channel. Peter is President of RAD-INFO INC., a telecom strategy and marketing consulting agency. He is a sales trainer, writer, consultant, and speaker. Don't miss this insightful conversation. Peter Radizeski is available to speak at your events on channel, marketing, strategy, or sales. You can reach Peter through his website, Twitter or LinkedIn. Website: http://channelplaybook.com Twitter: @radinfo LinkedIn: https://www.linkedin.com/in/radinfo   Join Adam, Paul and the Quest team at Channel Partners Conference and Expo May 1-4. Visit us at Booth 1902. Register here: https://tinyurl.com/2lyteanx If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening! The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠https://www.questsys.com⁠.

Welcome to The Incident Report episode 52. We're glad you're here! Are there to many cybersecurity startups? What should MSPS offer? Are there channel conflicts? Adam and Paul discuss. Plus…check out Adam's review of If You Give a Mouse a Cookie! Join Adam, Paul and the Quest team at Channel Partners Conference and Expo May 1-4. Visit us at Booth 1902. Register here: https://tinyurl.com/2lyteanx If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.   Thanks for listening!   Articles Cited: There Are Way Too Many Cybersecurity Startups. Some Won't Survive A Recession. https://www.crn.com/news/security/there-are-way-too-many-cybersecurity-startups-some-won-t-survive-a-recession-   Expected MSP Services: What All MSPs Should Offerhttps://www.channelinsider.com/managed-services/expected-msp-services/   Channel Conflict, Controversy: https://www.channelfutures.com/business-models/channel-conflict-controversy-avaya-bankruptcy-mass-layoffs-high-profile-execs-depart   Adam's Children's Book Review - If You Give a Mouse a Cookie https://tinyurl.com/2zqvqmgn   The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠https://www.questsys.com⁠.

Welcome to The Incident Report. We're glad you're here! Adam and Paul sit down to discuss Zero Trust adoption, HPE OpsRamp Acquisition, and SVB collapse and what it means for the channel.   Join Adam, Paul and the Quest team at Channel Partners Conference and Expo May 1-4. Visit us at Booth 1902. Register here: https://tinyurl.com/2lyteanx If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.   Thanks for listening!   Articles Cited: HPE Gets AI-Based IT Management Boost With OpsRamp Acquisition https://www.crn.com/news/cloud/hpe-gets-ai-based-it-management-boost-with-opsramp-acquisition   Zero Trust Is A Huge Security Opportunity. It Also Means ‘Heartburn' For Some MSPs.https://www.crn.com/news/security/zero-trust-is-a-huge-security-opportunity-it-also-means-heartburn-for-some-msps-   What the Silicon Valley Bank Collapse Means for the Channelhttps://www.channelfutures.com/regulation-compliance/what-the-silicon-valley-bank-collapse-means-for-the-channel   The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠https://www.questsys.com⁠.

Welcome to The Incident Report episode 50! We're glad you're here and excited to bring you a special interview with Tim Burke. Learn about the early days of Quest, how private equity money is changing business and the future of the channel. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening! The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠https://www.questsys.com⁠.

Welcome to The Incident Report. We're glad you're here! Adam and Paul sit down to discuss why everything is becoming a subscription and Palo Alto Networks is embracing the channel. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening! Articles Cited: Red Hat Introduces New Partner Subscriptions https://channelvisionmag.com/red-hat-introduces-new-partner-subscriptions/ Palo Alto Networks CEO Nikesh Arora On Why Partners Are ‘More Important' Than Ever https://www.crn.com/news/security/palo-alto-networks-ceo-nikesh-arora-on-sase-ai-and-why-partners-are-more-important-than-ever?itc=refresh Here's What 10 Cybersecurity CEOs Are Prioritizing In 2023 https://www.crn.com/news/security/here-s-what-10-cybersecurity-ceos-are-prioritizing-in-2023?itc=refresh The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠https://www.questsys.com⁠.

Welcome to The Incident Report. We're glad you're here! Adam and Paul are well caffeinated…maybe too caffeinated? They discuss Veeam v12, selling cybersecurity, and what 10 cybersecurity CEOs are prioritizing in 2023. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening! Articles Cited: Veeam Releases New Data Platform with Direct Backup to Object Storage https://www.channelfutures.com/backup-disaster-recovery/veeam-releases-new-data-platform-with-direct-backup-to-object-storage Selling Cybersecurity: Five Ways to Get to Yes https://www.channele2e.com/influencers/selling-cybersecurity-five-ways-to-get-to-yes/ Here's What 10 Cybersecurity CEOs Are Prioritizing In 2023 https://www.crn.com/news/security/here-s-what-10-cybersecurity-ceos-are-prioritizing-in-2023?itc=refresh The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.

Welcome to The Incident Report Episode 47. Adam and Paul discuss MSPs in 2023, Staircase AI-Responder, and what an MSP is not (hint: it's how you look at it). If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening! Articles Cited: MSPs See Surging Demand Amid Economic Uncertainty https://www.channelfutures.com/channel-research/progress-partners-report-msps-see-surging-demand-amid-economic-uncertainty What Is Not an MSP: Services to Exclude From Your Offering https://www.channelinsider.com/managed-services/what-is-not-an-msp/ Staircase AI-Responder Offers Generative AI Solution https://channelvisionmag.com/staircase-ai-responder-offers-generative-ai-solution/ The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.

Welcome to The Incident Report Episode 46. Adam and Paul discuss VMware Vulnerability, the recent jobs reports, and four signs you need to revamp your channel partner program. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening! Articles Cited: Ransomware Targeting VMware Vulnerability https://www.crn.com/news/security/ransomware-targeting-vmware-vulnerability-has-hit-hundreds-of-servers-in-us-canada-cyber-firm Job Growth Up, Unemployment Down https://www.channele2e.com/business/talent/job-growth-up-unemployment-down-what-does-it-mean-for-msps/ 4 Signs You Need to Revamp Your Channel Partner Program https://www.channelfutures.com/best-practices/4-signs-you-need-to-revamp-your-channel-partner-program The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.

Welcome to The Incident Report Episode 45. Adam and Paul discuss Dee Burger's interview with Channel Futures and Insight's shifting integrator market approach. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening! Articles Cited: Insight Enterprises' Burger: Solutions Integrator Vision Will Double Customer Share https://www.channelfutures.com/business-models/insight-enterprises-burger-solutions-integrator-vision-will-double-customer-share The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.

Welcome to The Incident Report Episode 44. Adam and Paul sit down with special guest Koby Phillips, VP of Cloud at Telarus. Koby shares insights on the channel, what he's observing, and unlocking value as a transformational partner. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening! You can reach Koby at kphillips@telarus.com The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.

Welcome to The Incident Report Episode 43. Adam and Paul discuss AWS in 2023, Aligned Data Center expansion, and AI-as-a-Service. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening! Articles Cited: Amid Slower Customer Spending, What's in Store for AWS in 2023? https://www.channelfutures.com/cloud-2/amid-slower-customer-spending-whats-in-store-for-aws-in-2023 Aligned Data Centers Expands into Pacific Northwest https://channelvisionmag.com/aligned-data-centers-expands-into-pacific-northwest/ AI-as-a-Service Makes Data Analytics Accessible and Cost Effective https://venturebeat.com/ai/ai-as-a-service-makes-artificial-intelligence-and-data-analytics-more-accessible-and-cost-effective/ The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.

Welcome to The Incident Report Episode 42. Adam and Paul discuss the good, bad, and ugly of 2023: Bridgepoint Technology, Cybersecurity, and Salesforce. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening! Articles Cited: Bridgepoint Technologies Acquires PPT Solutions https://www.channele2e.com/news/bridgepointe-technologies-acquires-ppt-solutions/ 2023 MSP Outlook: Cynersecurity, Automation Will Be Paramount https://www.channelfutures.com/galleries/channel-futures-2023-msp-outlook-cybersecurity-and-automation-will-be-paramount-gallery Salesforce is cutting 10% of it's personnel, more than 7,000 employess https://www.cnbc.com/2023/01/04/salesforce-is-cutting-10percent-of-its-workforce-more-than-7000-employees.html The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.

Welcome to The Incident Report Episode 41. Adam and Paul are visited by the Ghosts of Channel Past, Present, and Future. A special holiday episode you shouldn't miss. Paul does some very impressive acting. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening! Articles Cited: 3 Key Challenges Facing the Channel in 2023 https://www.channele2e.com/news/3-key-challenges-facing-the-channel-in-2023/ The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report Episode 40. Adam and Paul discuss how to maximize the technology in which your company invested. Is spending more money the answer? (Big) Hint: No. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening! Articles Cited: Cybersecurity Checkup https://lp.questsys.com/cybersecurity-checkups-details Cybersecurity Checkups - brochure https://www.questsys.com/wp-content/uploads/2022/10/Cybersecurity_Checkups_LFormat_v7.4.1.pdf The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report Episode 39. Adam and Paul discuss improving the partner experience, overpaying for internet, and a Rackspace security incident. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening! Articles Cited: Common Vendor Miscues That Hinder the Partner Experience https://www.channelinsider.com/tech-companies/vendor-miscues/ Rackspace Security Incident Causes Thousands To Lose Email Service https://www.crn.com/news/security/thousands-lose-email-service-due-rackspace-security-incident Rural US Overpays for Internet, Expanding ‘Digital Divide' https://channelvisionmag.com/rural-us-overpays-for-internet-expanding-digital-divide/ Acronym Generator https://www.acronymgenerator.net/ The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report Episode 38. Adam and Paul discuss the holidays, Windows Virtual Desktops, BlockFi, Citrix, and Telecom Turmoil. On Dec. 6th join Quest and BlackBerry Cylance® to get a firsthand look at how the Cylance AI-based platform prevents cyber-attacks against the most advanced attacks. Featuring real-time demonstrations of advanced attack techniques, this event will provide attendees with an understanding of prevention versus detection capabilities. Register here: https://us02web.zoom.us/webinar/register/WN_fgEQSdh2RqCMr-Er6GLCLA If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening! Articles Cited: Windows Virtual Desktops https://www.channele2e.com/5-things/updates-28-november-2022/ BlockFi Bankruptcy https://www.cnbc.com/2022/11/28/blockfi-files-for-bankruptcy-as-ftx-fallout-spreads.html Bank Closes Painful Citrix Debt Chapter https://www.reuters.com/business/finance/banks-close-painful-citrix-debt-chapter-with-700-mln-loss-source-2022-09-21/ Turmoil in Telecoms https://channelplaybook.com/telecom/turmoil-in-telecoms/?utm_source=dlvr.it&utm_medium=linkedin The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report Episode 37. Adam and Paul discuss phishing, ransomware, and the changes you can make to help protect yourself, friends, and clients. On Dec. 6th join Quest and BlackBerry Cylance® to get a firsthand look at how the Cylance AI-based platform prevents cyber-attacks against the most advanced attacks. Featuring real-time demonstrations of advanced attack techniques, this event will provide attendees with an understanding of prevention versus detection capabilities. Register here: https://us02web.zoom.us/webinar/register/WN_fgEQSdh2RqCMr-Er6GLCLA If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening! Articles Cited: CISA – AA21-243A https://www.cisa.gov/uscert/ncas/alerts/aa21-243a#revisions The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report Episode 36. Adam and Paul discuss building a better partner ecosystem, the changing MSP model, and the FTX crypto empire collapse. On Nov. 16th join Quest for an interactive Partner Forum! Your hosts Adam Burke and Gary Schick will share recent success stories as well as topics and trends that are timely for growing your customer base. Register here: https://lp.questsys.com/questchannelpartnerforumnov2022?utm_source=Sugar&utm_medium=Email&utm_content=August+2022&utm_campaign=Partner+Outreach If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening! Articles Cited: Building a Partner Ecosystem https://www.channelfutures.com/best-practices/building-a-partner-ecosystem-here-are-four-must-haves-to-make-it-work The Morphing ‘MSP' Model https://channelvisionmag.com/the-morphing-msp-model/ The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report Episode 35: Live from ChannelVision Expo 2022! Adam and Paul are joined by Director of Sales, Gary Schick, National Partner Manager, Brian Perdue, and Director of Marketing, Darcy Baker. And, if you listen closely you can hear Amy Comi quietly say, “sixteen.” A very fun episode discussing the Expo, the future of the channel, and some RV vacation suggestions. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening! The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.