Trust on Purpose

Send us a message - we'd love to hear from youWhat truly makes a good leader? We dive into this question by challenging ourselves to identify the qualities that matter most – and then getting real about how we're actually doing.We share some of our own leadership strengths and blind spots, but the conversation quickly evolves into something more interesting: How do you even know if you're leading well? Turns out, your body might have more answers than you think.We wrestle with some of the trickier aspects of leadership – like how to balance your time and energy across your team, when to make tough calls about people, and why the idea of the all-knowing leader is pretty much a myth.Leadership isn't something you figure out once or on in solitude. It's an ongoing practice that requires honest self-reflection, building the right support network, and a willingness to call for support when needed. And trust? It's woven into everything; trust in ourselves, in thought partners, in sources of feedback and in the feedback they offer, in our bodies, and our emotions.We wrap up with a challenge, actually a "Double Dog Dare," that might sound simple but could change how you think about your leadership. Ready to take it on? We'd love to hear what you discover.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Send us a message - we'd love to hear from youHave you ever felt that weighty silence in a team meeting when dissatisfaction hangs in the air but remains unspoken? That silence might be eroding trust beneath the surface of your relationships and organizations.In this conversation, we explore how dissatisfaction manifests across different contexts - from personal relationships to large organizations, with special focus on team dynamics when remaining quiet creates invisible barriers.We discuss how leaders can recognize the signs of team dissatisfaction before it undermines culture and introduce ideas for addressing it productively. The conversation also touches on our challenging relationship with self-disappointment and why we often avoid confronting uncomfortable emotions.Join us as we unpack this universal experience that affects every relationship but rarely gets the attention it deserves and discover how properly addressing dissatisfaction can be the catalyst for rebuilding trust and connection in your most important relationships.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Send us a message - we'd love to hear from youCould love be the key to workplace innovation, productivity, and social change? Amy Elizabeth Fox, CEO of Mobius Consulting, thinks so. We have a fascinating conversation with her in which she advocates integrating healing practices and psycho-spiritual transformation into organizations, challenging the idea that caring connection and high performance are mutually exclusive.Amy believes our current reality (which she describes as brittle, anxious, nonlinear, and incomprehensible) requires stronger emotional connections within organizations, yet most workplaces remain stuck in outdated models that view emotions and vulnerability as weaknesses.Tune in to hear how embracing love in business and recognizing others' inherent dignity, organizations can become powerful catalysts for broader social change.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Send us a message - we'd love to hear from youPsychologist Dr. Jody Carrington joins us to discuss the paradoxical nature of being human: we are biologically wired for connection, yet struggle to truly see each other. Drawing from her work with first responders and children, she explains how emotional regulation builds trust and why distrust often stems from trauma rather than choice.We explore how digital connectivity, sleep deprivation, and fractured attention hijack our nervous systems, undermining our capacity for trust and empathy. Dr. Carrington offers simple yet transformative practices that serve as neurobiological interventions and suggests that humanity's purpose may be helping each other navigate life with greater calm and compassion.Listen to discover how practicing emotional regulation might be the revolution our disconnected world needs most. We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Send us a message - we'd love to hear from youTrust-building isn't just a nice concept; it can be identified as a key performance indicator that can reshape how consistently people build and maintain trust within an organization and even with external stakeholders.We're joined by Sandra Rose and Leonie von Uthmann from NRICHED, who introduce their groundbreaking tool, TrustY - an innovative product that puts a number on trust in your organization. Together, we break down the four essential pillars of trust - sincerity, reliability, competence, and care - and explore how each one impacts workplace dynamics and how each can be measured to pinpoint opportunities for strengthening.Sandra and Leonie share real-world stories that show how companies can measure and improve trust levels, leading to more engaged teams and less turnover. And we tackle the shift from seeing trust as a "soft skill" to recognizing it as a vital business metric that drives success.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Send us a message - we'd love to hear from youIn our latest episode, we talk about the often-overlooked but game-changing aspect of flexible leadership with Kevin Eikenberry, a well-known author and leadership expert. As leadership gets more complex, knowing how to be flexible gives leaders the tools they need to handle uncertainty. Kevin shares how leaders can develop an adaptive mindset based on intention and awareness, helping them respond to challenges on the fly.You'll hear Kevin's take on self-reflection, understanding context, and why moving away from rigid answers creates a more collaborative environment. As always, our conversation blends theory with practical approaches, showing that flexibility isn't about abandoning your values; it's about enhancing how you respond to different situations while staying true to yourself.Kevin has generously offered a unique gift for our listeners:  KevinEikenberry.com/giftJoin us for a great conversation about building trust and vulnerability in leadership roles and how these elements help create resilient, high-performing teams. Whether you're a veteran leader or just starting out, this episode offers insights that can transform your leadership approach.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Send us a message - we'd love to hear from youHow often do you blame yourself for not doing enough to support the people who work for and with you? If you do, it turns out you aren't alone.In this episode, we look at what happens to leaders when they carry the belief they aren't doing enough—for the teams they lead and the teams they are on. We consider examples of people we've coached who lived with some version of this story, and the suffering it produces, including breakdowns in trust, frustration, exhaustion, and despair.You will also hear about leaders who found their way out of the “I'm not doing enough” story, and how coaching can support such a journey. Spoiler alert: the antidote to not enough is NOT doing more. Rather, it involves honest, clear-eyed self-reflection, some vulnerability, and the courage to ask for help.Our hope is that this episode will inspire leaders caught in this belief to recognize that an unqualified “enough” has no upper limit, and instead to discover what their team members really need to do their jobs well.  We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Send us a message - we'd love to hear from youWhat happens when you pour your heart into work only to be met with silence? Or have you ever felt the sting of being ignored after applying, and even interviewing, for a job? You're not alone. In a new episode of Trust on Purpose, we unravel the silent killer of workplace trust - ghosting.The frustrating reality of unacknowledged contributions almost always erodes trust. From candidates experiencing profound disappointment and companies unknowingly tarnishing their reputations, to employees becoming disengaged and resentful, we shine a light on the critical importance of closure and honest communication.Drawing on our own experiences and Brene Brown's principle that "clear is kind," we discuss how a lack of transparency and acknowledgment can leave people feeling undervalued and relationships strained. The key to transforming your professional interactions? A small shift in awareness.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Send us a message - we'd love to hear from youJoin us as we explore a field-tested framework for building and repairing trust. Drawing from "The Thin Book of Trust," we break down the four essential assessments that shape our choice to trust others. Discover why some relationships feel like safe harbours while others leave us constantly on guard, and learn how to navigate the complex dynamics of trust in all areas of life.Whether you're looking to strengthen trust in individual relationships or build more effective teams, this episode offers practical insights into one of humanity's most fundamental needs.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Send us a message - we'd love to hear from youEvery broken New Year's resolution leaves a crack in something far more precious than our goals - it fractures the trust we hold with ourselves. In this episode, we confront the damage of making promises we never truly intended to keep, and how these seemingly small betrayals ripple through our lives, relationships, and leadership.Our own personal stories illuminate why simply understanding our failures isn't enough - we must dive beneath the surface to examine the deeper impact of our choices. This isn't just another conversation about goal-setting; it's about rebuilding the bridge of self-trust, one mindful commitment at a time. We also venture into the challenging terrain of modern leadership, where the pressure to have all the answers can suffocate authentic growth. Discover why the most powerful words a leader can speak might be "I don't know," and how this vulnerability creates a foundation for genuine trust and innovation. Join us as we explore how embracing uncertainty - rather than fighting it - becomes the catalyst for transformative change, both personally and professionally.This episode isn't about perfect resolutions; it's about perfect honesty with ourselves and others, and how that honesty becomes the foundation of meaningful growth and lasting change.This episode isn't about perfect resolutions; it's about perfect honesty with ourselves and others, and how that honesty becomes the foundation of meaningful growth and lasting change.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Send us a message - we'd love to hear from youEver wondered how avoiding difficult conversations could be sabotaging your relationships and your career? Join us as we explore the art of timely communication, inspired by insights from Joseph Grenny's "Crucial Conversations." We delve into the reasons we shy away from those essential talks, whether it's fear, procrastination, or the pressures of a fast-paced environment. We share personal anecdotes and reflect on our own internal battles that hold us back from addressing critical issues. We'll guide you through the complexities of workplace communication and trust, and provide practical advice for maintaining your core values and assessing your role if you're consistently avoiding necessary dialogues at work.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Send us a message - we'd love to hear from youIn a world that demands constant multitasking and perfection, it's easy for self-trust to slip through the cracks. In this episode of Trust on Purpose, we dive into what it really means to trust yourself and how it shapes both your personal and professional life.  We share an honest conversation about how life's changes can shake our confidence and why it's okay (and even helpful) to let go of the pressure to remember everything and focus on what truly matters. You'll hear practical ways to tell the difference between real concerns and fear-based doubts and about the power of being honest about your limits and how that honesty can build stronger trust with yourself and others. And when it comes to intuition, we explore how pairing your gut instincts with data and experience can lead to better, more grounded decisions.  This episode is packed with relatable insights and practical tips to help you strengthen your self-trust, lean into vulnerability, and create a more authentic life - at work and beyond. We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Send us a message - we'd love to hear from youGet ready to dive deep in this episode of Trust on Purpose, where hosts Charles Feltman and Ila Edgar tackle big questions around trust and artificial intelligence - starting with a curious twist! It kicks off with the story of a school project involving AI-generated sloth images - yes, sloths - and quickly jumps into a thought-provoking conversation about the ripple effects of AI on trust in our daily lives. Can we believe everything we see and hear in a world where AI is increasingly behind the scenes? Charles and Ila dig into the complexities of transparency, potential deception, and our ethical responsibility to be upfront about AI's role in the content we create and consume.This episode is more about asking questions than answering them, guiding listeners through the foggy territory where trust and tech overlap. Charles and Ila discuss how openness and integrity can keep psychological safety alive in our teams and relationships, especially as AI takes a bigger role in shaping what we see and believe. Tune in for a candid, unfiltered discussion on navigating trust in a digital age where things aren't always what they seem!We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Send us a message - we'd love to hear from youToday, we're diving into a question that strikes at the heart of workplace dynamics: can a truly great workplace happen without a team-wide effort, or is it solely the leader's responsibility? We draw inspiration from Tom Geraghty's insightful perspective from a recent conversation: "A great workplace is worth working for." We're flipping the usual script on who drives work dynamics and culture. Spoiler: everyone does - for better or worse! We explore why having clear, candid conversations about workplace culture isn't just nice-to-have, but essential. And how sudden shifts, like unexpected return-to-office mandates, can impact employee morale and trust.Inspired by Adam Grant's "Think Again," we tackle the importance of challenging old assumptions and encouraging tough conversations. From small improvements that open the door to big changes, to stories from our own clients on the power of leading by example, this episode is underpinned with practical advice. We'll reveal how safe, respectful dialogue can turn potential conflict into a powerful learning experience. We unlock what it takes to build a workplace where everyone feels invested, valued, and able to thrive. Whether you're a leader or a team player, there's something here for you.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Send us a message - we'd love to hear from youIn Part 2 of our conversation with Tom Geraghty, we explore the critical role of psychological safety and how leaders can model it for their teams. He explains how creating a psychologically safe environment isn't just about good intentions, but about understanding how your team's lived experiences shape their perception of safety. Tom outlines actionable steps for leaders: from openly discussing psychological safety and being aware of power dynamics, to acknowledging and reinforcing behaviors that foster a safe space.Tom also dives into the cultural and neurodiverse factors that influence how team members perceive psychological safety and why leaders must adapt their approaches to accommodate these differences. Finally, Tom debunks the "reinforcement and punishment" myth, showing how punishing mistakes can silence important feedback and why thanking your team for sharing bad news is crucial. Leadership isn't about avoiding problems but creating an environment where they can be safely addressed.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Send us a message - we'd love to hear from youGet a glimpse into our conversation with Tom as we share exclusive snippets from before the actual episode recording. Hear firsthand how Tom's unique career path has shaped his focus on psychological safety and his passion for creating thriving workplace environments. We dive into the heart of what makes failure a valuable teacher and why understanding what is "safe to fail" is an essential discussion for leaders. This episode isn't just about work—it's about reshaping how you approach challenges in every aspect of life. Whether you're leading a team or navigating personal growth, Tom's insights are bound to inspire a transformative shift in mindset.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Send us a message - we'd love to hear from youIla and Charles sit down with Tom Geraghty of Psych Safety - a group that works with organizations around the world to achieve improved innovation, better error-handling and prevention, and more resilience by creating and maintaining an environment of psychological safety.Tom starts by diving into the differences between trust and psychological safety, then takes a second, deeper dive into the value of experimentation, failure, and learning. He describes how organizations and industries that have a high cost of failure and those that require extreme safety sensitivity have experienced failure (and it hurt!), as well as the learning that comes from failure and how to mitigate or prevent future failures. Organizations and industries that don't have the same degree of failure consequence haven't necessarily experienced the benefit of learning from things that don't go as planned. Tom shares what it means to be an experimentalist and describes the huge value of focusing the outcome of work on the learning rather than the execution, being less focused on achieving perfection and more concerned with what we can learn. This is the perfect trio to have a very human conversation about how trust intersects with psychological safety in our every day, and they don't shy away from discussing the psychological safety “baggage” we all carry, and how it impacts how we experience new situations. This is Part 1 of a 2 part series with Tom Geraghty. Come back for Part 2 in two weeks, when Tom explains how leaders can achieve psychological safety, taking into account the baggage we all have on our backs.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Send us a message - we'd love to hear from youWhat happens when someone you trust asks you to trust someone else based solely on their own trust of that person? “I trust them, so you should too.” In this episode, we dive deep into the delicate and often complicated concept of trust transfer. This dynamic plays out in workplaces everywhere and can affect relationships, team cohesion, and even organizational success. We explore the risks and nuances tied to referrals that are based on third-party trust, how different individuals assess trustworthiness, and why being told to trust someone based on another's recommendation doesn't always sit right. We unpack how trust transfer commonly occurs during significant change, where organizations expect people to accept and even champion changes, despite not feeling fully included in the process. Leaders often expect their teams to "trust the process", but that can create a sense of obligation and even alienation. And resistance often comes when change is imposed, but it can be mitigated with genuine involvement and care for those most impacted. Lastly, we discuss the fine line between cynicism and skepticism and how each can influence the culture of a team or organization and the relationships within them.Whether you're a leader, team member, or navigating a significant change, this episode offers valuable insights into the unseen dynamics of trust transfer.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Send us a message - we'd love to hear from youIn this episode, we dive deep into the profound wisdom of intuition and explore why it's more than just a source of answers - it's an invitation to sit with the questions that matter most. We discuss the importance of listening to our gut and how it bypasses rational thinking to tap into a deeper knowing.We'll explore the gift of cultivating and trusting our intuition, even when society and workplace cultures push us to do more, plan more, and achieve more. How do we trust the whispers from our body that tell us to slow down? How does our "doing" mind react to pausing? And what happens when we make a full-body commitment to what our intuition tells us?We invite you to gift yourself time and space to be with yourself - without distractions. We'll discuss the discomfort that comes with this practice and why it's essential to normalize it.This episode invites you to turn down the noise, pay attention to what your body is telling you, and see what unfolds when you truly listen.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Send us a message - we'd love to hear from youIla and Charles sit down with Dan Newby, Founder of The School of Emotions, coach, and acclaimed author of five books. Dan is a fervent advocate for emotional literacy, working with educators, leaders, coaches, and families globally. He shares his insights on how understanding emotions can address many of our personal and organizational challenges.Dan delves into the concept of emotional literacy as a vital life skill, emphasizing the significant benefits of learning to understand and articulate our emotions. Together, the three of us explore:What trust is, and how different emotions foster a sense of trustThe vast spectrum of human emotions and their impact on trustHow certain emotions, like skepticism and affection, influence our decisions to trust or distrustUnderstanding the purpose and data behind our emotions, moving beyond the simplistic labels of “good” or “bad” based on how they make us feelDon't miss this thought-provoking discussion that challenges conventional views on emotions and their role in our daily lives.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Send us a message - we'd love to hear from youWe sit down with Joseph Meyer, trust specialist, renowned speaker, consultant, and author, to discuss our shared mission of leading a movement of more trust. Joseph helps people imagine, reframe, and refocus to foster transparency, engagement, and loyalty. He challenges the notion that trust is an either-or situation, instead exploring the complex interplay between trust and distrust.We delve into the neuroscience of trust and distrust, examining where each occurs in the brain. Joseph explains that while distrust is natural and important for our safety, it needs to be used differently than we most often do. By learning to harness distrust as a guide, we can come to trust more safely and more often.We discuss how, even when distrust exists, people and teams can still collaborate effectively if they manage their distrust differently. He emphasizes that trust will inevitably be broken or damaged and that it's crucial to humanize these experiences. Join us as we explore these profound ideas and learn how to build stronger, more resilient relationships.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Send us a message - we'd love to hear from youThis is Part II of a special guest episode, where we delve into how trust manifests and shapes societies across the globe - with Andy Vasily. Andy has immersed himself in diverse cultures and gained invaluable insights into the dynamics of trust in the many places he and his family have called home. He highlights Charles' book, "The Thin Book of Trust," as a valuable resource for understanding trust dynamics across cultures and we discuss how different cultural perceptions of care, sincerity, reliability, and competence shape interpersonal relationships and interactions.The conversation takes a reflective turn as Andy emphasizes the universal human desire for connection and belonging. Drawing from personal experiences, he shares how prioritizing self-care has empowered him to cultivate trust within his relationships and emphasizes the importance of psychological safety in nurturing personal growth and fostering connections.We invite listeners to embrace the inherent caring nature within each of us, and encourage a shift towards prioritizing values that promote trust and authenticity, both within ourselves and in our interactions with others.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Send us a message - we'd love to hear from youIn this special guest episode, we delve into the world of trust - how it manifests, evolves, and shapes societies across the globe - with Andy Vasily. Andy is a Leadership/Performance Coach, Podcaster, and seasoned traveler who has immersed himself in diverse cultures and gained invaluable insights into the dynamics of trust in the many places he and his family have called home. Drawing from his rich, sometimes harrowing, experiences, Andy shares the nuances of trust in various corners of the world. As he describes how he has experienced trust in places like Japan, China, Saudi Arabia, Cambodia, and Azerbaijan, together we ponder the balance between competence-based trust and the human bonds forged through care and sincerity. We would happily have talked with Andy for hours and since our conversation ended up being longer than our typical episode, we've broken it into two. This episode (67) is the first part.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

In this episode of Trust on Purpose, Ila and Charles delve into the intricacies of honest communication and its profound impact on trust. Inspired by a quote from James Clear, they explore the concept that "a truth unsaid can still be felt" and discuss the implications of withholding truths in personal and professional relationships. Drawing from personal experiences and coaching insights, our hosts discuss the need to navigate a delicate balance between speaking up authentically and avoiding hurtful communication. From exploring the discomfort of ‘clearing the air' to discussing ways to foster psychological safety in teams, they provide practical tips for navigating difficult conversations and repairing communication breakdowns. Through candid dialogue, they underscore the importance of vulnerability, empathy, and genuine connection in building trust within relationships.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Ila and Charles talk with Sean Joyce about his personal journey to becoming a trusted team leader. He challenges the notion that anyone is fully prepared for a leadership role, emphasizing the more realistic, nuanced and gradual evolution of becoming an effective leader.Sean emphasizes the importance of fostering a culture of collaboration and discusses the significance of transparency, acknowledging imperfections, and creating opportunities for open dialogue within the team. He believes that trust is built when we provide our teams the opportunity to work together toward a clear objective. Sean highlights the role of leaders as facilitators, solution providers, and catalysts for teamwork and innovation - not as someone who has all the answers.Whether you're a seasoned leader or just embarking on your leadership journey, this episode offers practical advice on cultivating authenticity, setting clear shared objectives, prioritizing the collective success of the team, and, of course, building and maintaining trust.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

In the newest episode of their Trust on Purpose podcast, hosts Charles Feltman and Ila Edgar are joined by Michelle Brody - clinical psychologist, executive coach, and author of Own Your Armor - Revolutionary Change for Workplace Culture. Michelle offers insightful guidance on navigating workplace dynamics and delves into the intricate nature of conflict within teams. Drawing from her extensive experience, Michelle explains how understanding and owning one's armor - the behaviors we adopt to protect ourselves in response to perceived threats - can transform a team's culture. Tune in to explore how recognizing and managing armor can lead to more authentic and productive relationships in the workplace.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Welcome to the episode about building habits, where we discuss the trust-building behaviours that define our relationships and how to make them habits. Our conversation is inspired by a question posed by James Clear, in a recent issue of his newsletter: “Are the results I'm expecting aligned with the habits I'm following each day?” We often intend to act in ways that build trust, yet our habitual behaviours may not always reflect our intentions. How do we bridge the gap? Join us as we navigate the process of habit change, understanding that replacing old habits requires more than sheer willpower. We discuss the reality of not getting it right the first time and the necessity of practice to build new habits, and offer practical strategies for initiating change.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Whether spoken or unspoken, complaints can either foster trust or erode it within relationships. Ila and Charles delve into the intricate dynamics of trust, communication, and the often-overlooked causes and impacts of complaints. The conversation explores the importance of making clear and complete requests in driving desired outcomes and the many implications of expressing our grievances. They also explore the impact of unspoken grievances on relationships, from breeding resentment to undermining trust. Listeners are encouraged to ask themselves the tough questions: Is my complaint fair? Were my expectations clear? Am I avoiding difficult conversations? Do I care about salvaging the relationship?We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Ila and Charles dive into the fascinating world of embodied learning with Dr. Amanda Blake, the award-winning author of "Your Body is Your Brain" and the visionary behind the “Body = Brain” experiential leadership course. In this captivating podcast, we explore a simple, powerful, science-based practice for harnessing the power of body and mind together to develop desired personal qualities.Learn how to engage both your brain and body in the learning process, whether it's mastering the invaluable competency of trust-building, cultivating trustworthiness within yourself, or any quality you wish to develop. Using a holistic approach, Dr. Blake unveils a transformative process that combines conceptual self-awareness, embodied self-awareness, and relational skills to support human growth and development. Discover how to practice and refine these behaviours, transforming them into natural expressions of who you are.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Uncover the secrets to maintaining trust despite disagreements in our latest episode, where Ila and Charles delve into why dissent doesn't have to spell distrust. As we walk you through the delicate interplay of expressing differing opinions, you'll gain strategies for keeping trust intact. Our experiences with clients in the throes of work-related disputes serve as a rich backdrop for this discussion, highlighting the role of psychological safety and the four trust domains. We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Our first episode of 2024 addresses a listener question: What do I do when my leader doesn't believe that I'm at capacity? Imagine your leader has asked you to take on new work and you are stunned. You think, “Can't you see I already have too much to do?!” You try to tell them, but they don't seem to believe you. Trust issue alert! Ila and Charles discuss the importance of building a foundation of trust so disbelief doesn't creep in, and how you can address it when it does, while building trust in the process.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

 When commitments are made by a leader (“Yes, my team can do that!”) without asking the people who will have to do the work, the inevitable outcome is an erosion of trust - both between the leader and their team, and with whoever they made the commitment to, if the team falls short. Ila and Charles dive into a topic raised by a listener for this “Ask us anything” episode, discussing how, if leaders want to maintain strong trust with their teams and other stakeholders, they need to take time to check in with their teams before committing.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Being vulnerable in the workplace can be challenging for people. Yet trusting others is inherently an act of vulnerability: we can't get to trust without it. Deciding when, with whom, how, and to what extent to demonstrate vulnerability is part of the competency of trust-building. Discussing these decisions makes for a deeply human conversation between Ila and Charles.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Whether you are giving advice when it hasn't been requested or receiving advice that you haven't asked for, there is potential for a direct and damaging hit to trust in the relationship. The messages - often unintentional - that are sent revolve around us not trusting the other person's competence or them not trusting ours. Ila and Charles have an eye-opening discussion about why people jump to offer advice when not asked, what messages it sends when we do, and what we can say when we want to offer help so it is received in the way it is intended.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Lies and omissions damage trust. That might sound painfully obvious, and you may think, “I never hide information, and I certainly don't lie.” In reality, we have all likely been in situations where we don't feel comfortable sharing everything we know, so we make a quick decision to keep quiet without considering possible consequences. Ila and Charles talk about what leads us to lie or withhold information (spoiler alert: reasons include unexamined assumptions, high pressure, and unclear expectations), and how we can build greater trust in our relationships with intention and practice.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

We've all been there - someone has said or done something that causes us to feel defensive and drives us to dig our heels into our “rightness,” fighting against anything that invalidates it. Good-bye trust. Ila and Charles have experienced trust breakdowns with clients even as professional coaches. They share their experiences and insights into how defensiveness erodes trust and what we can do to create relationships in which people feel safe to discuss feelings of defensiveness.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Charles and Ila continue their conversation with Angela Cusack, executive coach and author of ”Discover the Matrix. Integrity: The True Mark of Leadership” about how recognizing what it means to be human - flaws and all - allows us to develop integrity and deep trust with one another.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

In part 1 of a 2-part episode, Ila and Charles talk with Angela Cusack, executive coach and author of ”Discover the Matrix. Integrity: The True Mark of Leadership” about how building our emotional capacity to see our true selves and showing up in life and leadership with integrity, builds trust in ourselves and with others.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

If you've ever wondered how to make real change in how your organization or team works together using a proven framework, common language, and actionable behaviours, this is a conversation you'll want to hear. Ila and Charles talk to a Leadership Development team from a school district in Maryland who used the insights, lessons, and framework from The Thin Book of Trust, written by Charles, to guide powerful trust-building work with real results.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Being in a trusting relationship feels good. In fact, it feels amazing. it's not just that trust connects us to feel-good emotions like generosity, curiosity and joy; the emotions that come with trust move us toward each other. We're more likely to collaborate creatively, resolve issues, and be accountable to each other. Ila and Charles explore with delight what reciprocal trust feels like and what it does for us as human beings. Spoiler alert: It's all good!We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Inspired by the book, Humor, Seriously by Naomi Bagdonas and Jennifer Aaker, we discuss how a little levity in our relationships can release tension and pave the way to trust. We loved exploring this topic and had some laughs, as we considered humor (or 'humour' if, like Ila, you speak Canadian) can build trust. We also challenge listeners to live more authentically by bringing lightness and joy to their relationships.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

There is a toxic strain of positivity loose in some workplaces that, if left untreated, can severely weaken trust. In this episode, Ila and Charles look at “toxic positivity” and how this form of dishonesty can damage people's trust in each other. We also offer some ideas for what you can do to help yourself and the people you work with if you see it infecting your workplace, leaving people without access to their whole, creative selves.  We dig deep in this episode and encourage us to see each other for the real humans we are.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Fire fast. Sounds like a sniper training exercise rather than an organizational norm, but some managers and organizations believe making quick decisions to fire when employees aren't meeting expectations is the best approach. Ila and Charles discuss the damaging effects of such decisions to all parties involved and how to find more success in hiring and setting employees up for success by building trust by building trust through well-developed hiring, onboarding, and performance management processesWe want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

In Part 2 of a conversation with the podcast's first-ever guest, Charles and Ila talk with Dr. Amanda Blake about how we can learn to pay attention to sensations we feel in our bodies, what they might be telling us, and how to use our new awareness to face life's challenging situations with confidence and self-trust.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

For the first time on Trust on Purpose, Ila and Charles welcome a guest to share in a discussion about trust. Amanda Blake is an expert in the domains of body awareness and body coaching and author of “Your Body is Your Brain: Leverage Your Somatic Intelligence to Find Purpose, Build Resilience, Deepen Relationships and Lead More Powerfully.” This first part of a 2-part episode dives into what it means to listen to and trust, what our bodies tell us, and why we should pay attention. The trio discusses how having embodied intelligence (I think this is what she called it) is a distinguishing feature of outstanding leaders and how we can become more aware of our body's signals.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

 Ila and Charles put the spotlight on how we can sometimes miss the mark in building trust by not knowing what really builds or damages it in the eyes of others. We can say and do things we believe are trustworthy when, in fact, they aren't received that way. Ila and Charles offer a roadmap for paying attention in both small and big moments, so our trust-building efforts have the intended effect.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

The richness of the trust framework is such that  Charles and Ila continued their last conversation (Episode 42) about how focusing on one trust domain at the exclusion of others can unintentionally create distrust. In this episode, they look at more ways using the trust framework can help you build stronger, more trusting relationships on purpose.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

The Trust Framework that Charles and Ila use to talk about how to build, maintain, and rebuild trust has within it 4 domains. Like most things in life, these things are sometimes in conflict, or at least competition, with one another. There was so much to talk about the reality of COMPETING DOMAINS that we split it into 2 parts. In this first episode, Charles and Ila discuss what happens when we forgo critical activities in favour of others, how this can damage trust (and put reaching your goals at risk), and how we can slow down to live and work more intentionally.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Is it possible to maintain trust during layoffs? Ila and Charles believe so - in fact, they believe trust can even be increased during difficult times if leaders are intentional about how they talk about what is happening and allow for the humanity of the situation to have a voice.  We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Those who have a tendency to “people please,” or help, fix, or say yes to every request, do so for a myriad of reasons, mostly very well-intentioned. But jumping into fixing something or over-committing to requests in order to please others can cause hard feelings, overwhelm, and ultimately trust breakdowns. Ila and Charles unpack how behaviours that many of us have, on the surface, seem generous and selfless, can actually have negative effects.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

When we assess that others are held to different standards than us or we have a boss who continually changes their mind, what's the impact? Ila and Charles talk about how inconsistencies in others' behaviour damages trust and how to have conversations that mend, using a framework and "trusted" language. We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.