Podcasts about Trust Building

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Trust Building

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Best podcasts about Trust Building

Latest podcast episodes about Trust Building

The Unstoppable Entrepreneur Show
1051. The Rise of the Trust Building Offer: Why Disruption is Your Greatest Opportunity

The Unstoppable Entrepreneur Show

Play Episode Listen Later Jul 17, 2025 15:03


In this episode of The Kelly Roach Show, Kelly explains why today's market disruption isn't something to fear - it's something to leverage. Kelly breaks down why we're in another “outlier moment” just like 2020–2021, and how the economic contraction we're experiencing is opening the door for the next era of wealth creation and business leadership. She introduces the concept of the Trust Building Offer, a model that's producing explosive results for clients right now, and shows how it's leveling the playing field, eliminating old marketing complexities, and allowing online business owners to scale without burnout. This episode will help you stop resisting what's not working anymore, and start leaning into a strategy that actually aligns with how today's buyers behave. You'll learn: How consumer behavior has simply returned to logical patterns Why past models are failing and how to stay relevant What a Trust Building Offer is and why it's working better than anything else How to lead in this new business era without needing a huge team or big ad budget TIMESTAMPS: 2:00 – Market contraction is normal and necessary for innovation 3:15 – Consumers are acting logically, not unreasonably 5:36 – Why disruptive seasons are the greatest chances for wealth transfer 6:18 – The economy is being reshaped (and what it means for your business) 8:00 – Introducing the new model: the Trust Building Offer 9:00 – Real results from clients using Trust Building Offers today 12:00 – Why most businesses are no longer competitive 13:20 – How Trust Building Offers elevate visibility, volume, and value 14:02 – Action steps to implement this new model right away Resources: Grab the FREE Guide to Building your Trust Building Offer: https://kellyroachinternational.kit.com/tbo  Join The Virtual Business School membership and start building your new offer with the support of our team: https://go.virtualbusinessschool.com/joinvbs  Follow Kelly on Instagram: https://www.instagram.com/kellyroachofficial/   Follow Kelly on Facebook: https://www.facebook.com/kelly.roach.520/  

Culture Change RX
Culture Bytes: Ready to Lead a Safer, Stronger Team?

Culture Change RX

Play Episode Listen Later Jul 17, 2025 17:18


Send us a MessageLeverage the leadership practice of rounding to strengthen psychological safety, just culture, and high reliability.In this episode, Sue Tetzlaff discusses the importance of high reliability, just culture, and psychological safety in healthcare leadership. She emphasizes the significance of strengthening relationships through rounding, effective questioning, and the need for follow-up to build trust within teams. The conversation highlights practical options for leaders to engage with their employees in conversations about the culture of safety and high reliability.Access the resource document (3 Options for Psychological-Safety related Rounding Questions) referenced in this episode.Rounding is a proactive approach to leadership.Effective rounding can elevate psychological safety.Local leadership significantly impacts organizational culture.One option for rounding questions: Use employee surveys to inform rounding discussions.Another option for rounding questions: Amy Edmondson's psychological safety assessment questions are adapted into a set of seven possible rounding questions.A third option for rounding questions:  When the environment and/or relationship warrants it, specific “low-trust” rounding questions will be more appropriate for leaders to ask.Follow-up is key to building trust in relationships.Need help improving the culture, performance, and results of your healthcare organization? If so, let's talk.Join Capstone Coaches and healthcare leaders from all around the country in our private Facebook group, Fans of the Framework. Are we connected yet on LinkedIn? Reach us at CapstoneLeadership.net or info@capstoneleadership.net

CXO.fm | Transformation Leader's Podcast
Trust-Building Leadership Habits

CXO.fm | Transformation Leader's Podcast

Play Episode Listen Later Jul 16, 2025 9:57 Transcription Available


How do great leaders earn lasting trust? In this episode, we unpack six quiet, high-impact habits that build credibility, clarity, and consistency — even under pressure. From saying what others won't to honouring small promises, these behaviours create the foundation for effective leadership in complex environments. Ideal for managers, consultants, and transformation leaders navigating digital or AI-driven change. Discover how strategic presence, not performance, earns loyalty and drives real progress. 

Decide It's Your Turn™: The Podcast
The Art of Unwinding & The Truth About Success

Decide It's Your Turn™: The Podcast

Play Episode Listen Later Jul 14, 2025 42:12


In this thought-provoking episode, Brittany and Christina dive into everything from the struggle to relax on vacation to the pressure of chasing success in a world that glorifies hustle. They reflect on the highs and lows of entrepreneurship, how AI is reshaping entertainment, and why we need to rethink education and aging. Expect honest takes, a few laughs, and plenty of "wow, same!" moments. About Brittany and Christina:Meet Brittany and Christina, your dynamic podcast hosts who bring their unique blend of expertise, passion, and life experience to every conversation.Brittany, affectionately known as Britt, mom, mommy, bruh, and Queen, lives in Vancouver with her husband and their three fantastic kids (tweens and teens, hence the playful nicknames). Together for nearly two decades, Brittany and her husband share a love for travel and adventure. A self-proclaimed endurance sport junkie, Brittany thrives on pushing herself beyond her comfort zone to unlock her full potential. As a coach, she specializes in helping clients overcome overwhelm by aligning personal goals and values with actionable steps for success. Her greatest joys come from connecting with new people and witnessing their incredible achievements.Christina Lecuyer, a former professional golfer and TV host, is recognized as one of GlobeNewswire's Top Confidence Coaches. She works with clients worldwide, including entrepreneurs, Wall Street executives, stay-at-home moms, and small business owners. Through her signature "Decision, Faith & Action" framework, Christina has guided thousands of clients in creating their own versions of fulfillment and success, often leading to thriving six- and seven-figure businesses. Her 1-on-1 coaching model focuses on mindset and strategy to build self-trust, confidence, and long-term results.Together, Brittany and Christina bring their authentic, energetic, and empowering perspectives to help listeners navigate life, achieve their goals, and embrace their fullest potential. Feeling like you want to share a hot topic you'd like us to discuss on the podcast? Send us a DM over on Instagram at @anythingbutaveragepod. Your hot topic just might make it in the next episode!

The Coaching Inn
S5 Episode 37: Open Table - Bravery and Safety in Coaching

The Coaching Inn

Play Episode Listen Later Jul 12, 2025 39:09 Transcription Available


Join Claire Pedrick in this week's episode of The Coaching Inn as we explore the intricate balance between courage/ bravery and safety in the coaching world. Our guests, Lucy Holburn, Bryony Rowntree, and Josephine Knowles, share their insights and experiences on how to cultivate environments that foster trust and growth. We delve into the concept of "brave spaces" and discuss the importance of not just declaring safety, but actively creating it. Discover how these seasoned coaches navigate the delicate dance of trust, courage, and vulnerability in their practice. If you found this episode insightful, please share it with a fellow coach who might benefit from these discussions. We'd love to hear your thoughts and experiences on creating brave spaces in coaching. Reach out to us at info@3dcoaching.com with your feedback or topic suggestions for future episodes. Contact: Contact our guests through Linked In  Lucy Holburn Josephine Knowles Bryony Rowntree   Contact Claire by emailing info@3dcoaching.com  or check out our Substack where you can talk with other listeners. Further Information: Subscribe or follow The Coaching Inn on your podcast platform or our YouTube Channel to hear or see new episodes as they drop. Find out more about 3D Coaching and get new ideas and offers in our weekly email. Coming Up: Everything we need to know about building a high value coaching business Keywords: Coaching, Bravery in Coaching, Safety in Coaching, Trust Building, Coaching Spaces, Brave Spaces, Psychological Safety, Coaching Conversations, Trust and Growth, Coaching Techniques, Inclusive Coaching, Coaching Ethics, Coaching Challenges, Coaching Insights, Coaching Practices, Coaching Relationships, Coaching Dynamics, Coaching Environment, Coaching Strategies, Coaching Community   We love having a variety of guests join us! Please remember that inviting someone to participate does not mean we necessarily endorse their views or opinions. We believe in open conversation and sharing different perspectives.

Joey Pinz Discipline Conversations
#667 Pax8 Beyond-Darrin Swan:

Joey Pinz Discipline Conversations

Play Episode Listen Later Jul 9, 2025 37:11


Send us a textIn this soul-rich episode recorded live at Pax8 Beyond 2025, Joey Pinz welcomes Darrin Swan — a cybersecurity strategist, vinyl collector, and espresso aficionado — to explore the habits and mindsets that drive both personal clarity and professional performance.Darrin opens up about his nightly ritual of selecting vinyl records to guide his mindset the next morning, the art of mastering an Italian espresso machine, and how these moments of intentionality ripple into his leadership at Total Helps. He shares how setting the tone for the day—creatively and energetically—has shaped his approach to solving problems and leading high-performing teams.On the business side, the conversation gets tactical as Darrin lays out the MSP challenges he's tackling: client security, talent retention, and the need to move from reactive to proactive cybersecurity strategies. He also highlights how mid-market acceptance of MSPs is growing—and how partner trust, cultural transparency, and gamification are key to success in this next phase of growth.It's a unique blend of music, mindset, and cybersecurity that delivers both strategic insight and personal inspiration. 

Derate The Hate
Bridging Divides Through Living Room Conversations - DTH Episode 271 with Stewart Fletcher

Derate The Hate

Play Episode Listen Later Jul 9, 2025 35:43


Send Wilk a text with your feedback!Bridging Divides Through Living Room ConversationsIn this episode of Derate The Hate, host Wilk Wilkinson welcomes Stewart Fletcher, Director of Communications for Living Room Conversations. They explore the power of civil dialogue in healing political and social divides, the importance of empathy and curiosity, and how structured conversations can help build trust across differences.Stewart shares his personal story of entering the bridge-building space and explains how Living Room Conversations works to reconnect communities through meaningful, respectful discussion.Learn more about Stewart and Living Room Conversations:

No More Leadership BS
The Leadership Perception Gap: What You Think vs. What They Need with Myra Hall

No More Leadership BS

Play Episode Listen Later Jul 9, 2025 24:29


The Great Leadership Perception Gap: What Leaders Think vs. What Followers Actually Want Ever wonder why so many CEOs are burning out while their teams are checking out? This week's episode of "No More Leadership BS" tackles the uncomfortable truth about leadership perception that's been hiding in plain sight. The No More Leadership BS Gang dive deep into the fascinating disconnect between how leaders see themselves and how their teams actually experience them. While leaders obsess over vision, strategic thinking, and decision-making prowess, their people are desperately craving something entirely different: authenticity, consistency, and genuine human connection. The Leadership Reality Check ->What Leaders Think Matters Most: Vision, strategic thinking, decision-making under pressure, emotional intelligence ->What Followers Actually Crave: Consistency, trust, authentic communication, feeling valued and heard ->The Trust Factor: Why consistency of behavior trumps perfection every single time ->Communication Revolution: Moving from "need to know" to "trust them to know" The Bottom Line The most effective leaders understand this fundamental shift: it's not about what you DO, it's about who you ARE. Your character, how you make people feel, and whether they trust you with their professional lives matters infinitely more than your strategic brilliance. Tune In For: ->The myth-busting truth about why 86% of CEOs report mental health impacts ->Real stories from leaders who got it right (and what made them unforgettable) ->The three leadership courses that need to exist but don't ->Why "doing" your best isn't enough when "being" your best is what counts Ready to bridge the perception gap and become the leader people actually want to follow? Sometimes the most profound leadership insights come from simply asking: "How do I make my people feel?"

Can You Hear Me?
Trailer: Building Better Workplaces: Trust and Transparency

Can You Hear Me?

Play Episode Listen Later Jul 8, 2025 0:49


Discover how trust and transparency can transform your workplace in this episode of “Can You Hear Me?” as Rob and Eileen explore the power of honesty, what happens when trust breaks down, and practical ways leaders can build a thriving, open culture. Tune in for actionable insights to help you and your team succeed in Building Better Workplaces: Trust and Transparency.Thank you for listening to "Can You Hear Me?". If you enjoyed our show, please consider subscribing and leaving a review on your favorite podcast platform. Stay connected with us: - Follow us on LinkedIn! - Follow our co-host Eileen Rochford on Linkedin! - Follow our co-host Rob Johnson on Linkedin!  

Decide It's Your Turn™: The Podcast
From Morning Coffee to Concert Vibes: Summer, Space & Sanity

Decide It's Your Turn™: The Podcast

Play Episode Listen Later Jul 7, 2025 41:58


In this light and lively episode of Anything But Average Mondays, Brittany and Christina dive into an easygoing convo about everything from their wildly different morning routines to the chaos and charm of summer parenting.They swap stories about sharing rooms while traveling (hint: one of them definitely prefers her own space), unexpected concert experiences, workouts before coffee (yes, it's a thing), and how weather seriously impacts their mood and motivation.From casual laughs to mini mindset drops, this episode blends lifestyle, motherhood, self-care, and just enough chaos to feel like your own group chat come to life. About Brittany and Christina:Meet Brittany and Christina, your dynamic podcast hosts who bring their unique blend of expertise, passion, and life experience to every conversation.Brittany, affectionately known as Britt, mom, mommy, bruh, and Queen, lives in Vancouver with her husband and their three fantastic kids (tweens and teens, hence the playful nicknames). Together for nearly two decades, Brittany and her husband share a love for travel and adventure. A self-proclaimed endurance sport junkie, Brittany thrives on pushing herself beyond her comfort zone to unlock her full potential. As a coach, she specializes in helping clients overcome overwhelm by aligning personal goals and values with actionable steps for success. Her greatest joys come from connecting with new people and witnessing their incredible achievements.Christina Lecuyer, a former professional golfer and TV host, is recognized as one of GlobeNewswire's Top Confidence Coaches. She works with clients worldwide, including entrepreneurs, Wall Street executives, stay-at-home moms, and small business owners. Through her signature "Decision, Faith & Action" framework, Christina has guided thousands of clients in creating their own versions of fulfillment and success, often leading to thriving six- and seven-figure businesses. Her 1-on-1 coaching model focuses on mindset and strategy to build self-trust, confidence, and long-term results.Together, Brittany and Christina bring their authentic, energetic, and empowering perspectives to help listeners navigate life, achieve their goals, and embrace their fullest potential. Feeling like you want to share a hot topic you'd like us to discuss on the podcast? Send us a DM over on Instagram at @anythingbutaveragepod. Your hot topic just might make it in the next episode!

Transcend in Life Podcast
Embody or Fade: The Secret to Real Success

Transcend in Life Podcast

Play Episode Listen Later Jul 3, 2025 54:42


On this episode of the Let's Go Win Podcast, JM sits down with Michael Cinquino — CEO of SoHo Creative Studio and creator of Drop the Act — to explore why embodying courage, curiosity, and vulnerability beats any "how-to" guide.They break down how to build real connections, use AI without losing your humanity, and take bold action even when you don't feel ready. Michael's insights on presence, alignment, and meaningful relationships will transform the way you lead, sell, and live.You'll learn:Why context and embodiment matter more than copying strategiesHow vulnerability builds trust in business and lifeHow to act before you feel ready and grow through discomfortHow to build powerful relationships that drive successWatch episodes on YouTube and subscribe to our channel for inspiration on business, leadership, growth, mindset, and tips for living HAPPY, HEALTHY, and WEALTHY! https://www.youtube.com/@letsgowin

The Customer Success Playbook
Customer Success Playbook Podcast S3 E66 - Jake McKee - AI Experience Design

The Customer Success Playbook

Play Episode Listen Later Jul 3, 2025 14:41 Transcription Available


Send us a textThe final episode of this transformative series tackles the ultimate challenge: scaling AI experiences without sacrificing empathy. Jake McKee reveals why most companies approach AI transformation backwards—focusing on tools instead of relationships, replacement instead of enhancement. This customer success playbook episode demonstrates how successful AI transformation mirrors the digital transformation of the past decade, requiring fundamental changes to business processes, not just technology adoption. McKee's framework for maintaining authentic human connections while scaling AI across enterprise environments provides practical guardrails for companies navigating the complex balance between efficiency and empathy. From addressing AI hallucinations transparently to designing trust through micro-moments, this conversation offers a roadmap for AI implementations that enhance rather than diminish human relationships.Detailed AnalysisMcKee's perspective on AI transformation represents a sophisticated understanding of organizational change management applied to emerging technology. His comparison to digital transformation provides crucial context—just as companies had to fundamentally rethink business processes when moving from analog to digital, AI transformation requires reimagining workflows, decision-making processes, and human-machine collaboration models.The conversation reveals critical insights about trust-building in AI systems, emphasizing that trust develops through consistent micro-moments rather than singular grand gestures. This mirrors human relationship dynamics and provides a practical framework for designing AI experiences that build confidence over time. McKee's examples of internal process failures—particularly the 13-screen system requiring hours of work before allowing saves—illustrate how poor experience design destroys trust regardless of underlying functionality.Perhaps most valuable is McKee's nuanced approach to AI transparency and hallucination management. Rather than attempting to eliminate AI limitations, he advocates for honest communication about system capabilities and uncertainties. This customer success playbook approach recognizes that users can develop healthy relationships with imperfect AI systems when expectations are properly set and limitations are communicated clearly.The discussion also addresses the critical challenge of scaling empathetic AI across large organizations. McKee's emphasis on relationship design over feature development provides a sustainable framework for maintaining human-centric experiences even as AI implementations grow in scope and complexity. His insights about contextual AI behavior—understanding when users need speed versus thoughtful interaction—offer practical guidance for enterprise AI strategy.Now you can interact with us directly by leaving a voice message at https://www.speakpipe.com/CustomerSuccessPlaybookKevin's offeringPlease Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.

The Robert Scott Bell Show
Died Suddenly, NIH Trust Building Campaign, Heart Drug Raises Alarms, Serotonin Scam, $14.6B Health Fraud Bust - The RSB Show 7-1-25

The Robert Scott Bell Show

Play Episode Listen Later Jul 2, 2025 124:32


TODAY ON THE ROBERT SCOTT BELL SHOW: Died Suddenly 2, NIH Trust Building Campaign, Pesticides Wreck Gut Health, Heart Drug Raises Alarms, Serotonin Scam, Heracleum Sphondylium, NHS Gene Testing Concerns, Magnetic Brain Stimulation, $14.6B Health Fraud Bust, Ancient Fungus Fights Cancer, Gen Z Etiquette Coaching and MORE! https://robertscottbell.com/nih-trust-building-campaign-pesticides-wreck-gut-health-heart-drug-raises-alarms-serotonin-scam-heracleum-sphondylium-nhs-gene-testing-concerns-magnetic-brain-stimulation-14-6b-health-fraud-bu/https://boxcast.tv/view/died-suddenly-nih-trust-building-campaign-heart-drug-raises-alarms-serotonin-scam-146b-health-fraud-bust---the-rsb-show-7-1-25-jt0te3m59absshngocuh Please read this disclaimer carefully before you (“you”, “your”) use our [Your Website URL] website (“website”, “service”) operated by the [Your Business Name] (“operator”, “us”, “we”, “our”). Purpose and Character The use of copyrighted material on the website is for non-commercial, educational purposes, and is intended to provide benefit to the public through information, critique, teaching, scholarship, or research. Nature of Copyrighted Material Weensure that the copyrighted material used is for supplementary and illustrative purposes and that it contributes significantly to the user's understanding of the content in a non-detrimental way to the commercial value of the original content. Amount and Substantiality Our website uses only the necessary amount of copyrighted material to achieve the intended purpose and does not substitute for the original market of the copyrighted works. Effect on Market Value The use of copyrighted material on our website does not in any way diminish or affect the market value of the original work. We believe that our use constitutes a 'fair use' of any such copyrighted material as provided for in section 107 of the U.S. Copyright Law. If you believe that any content on the website violates your copyright, please contact us providing the necessary information, and we will take appropriate action to address your concern.

Think Fast, Talk Smart: Communication Techniques.
213. Rethinks: Building Trusting Relationships Through Communication

Think Fast, Talk Smart: Communication Techniques.

Play Episode Listen Later Jul 1, 2025 30:51 Transcription Available


How to turn doubt and suspicion into hopefulness and trust.There's a lot in the world to make us cynical about other people and their motives and intentions. But by “trusting loudly,” Professor Jamil Zaki believes we can renew our faith in one another.Zaki is a professor of psychology at Stanford, director of the Stanford Social Neuroscience lab, and author of several books, including his most recent, Hope for Cynics: The Surprising Science of Human Goodness. While many people feel suspicious of others and are reluctant to trust them, Zaki finds that relying on other people is a necessary part of forming relationships.“Acts of trust are the bedrock on which relationships are formed,” Zaki says. “The only way that strangers become friends and friends become best friends, the only way that we can build partnerships is through a willingness to count on one another.”In this Rethinks episode of Think Fast, Talk Smart, Zaki joins host Matt Abrahams to discuss practical strategies for fostering trust and challenging our cynical assumptions, offering a hopeful perspective on human nature, backed by surprising scientific insights.Episode Reference Links:Jamil ZakiJamil's Lab: Stanford Social Neuroscience Lab Jamil's Book: Hope for CynicsEp.158 Hope for Cynics: Building Trusting Relationships through Communication Ep.84 Quick Thinks: How Others Define UsEp.129 Connect Deeply: How to Communicate So People Feel Seen and Heard Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (03:26) - Defining Trust and Its Importance (04:17) - Building Better Trust (05:48) - Understanding Cynicism (08:10) - The Cynicism Spectrum (10:30) - Fostering Hopeful Skepticism (12:44) - Challenges of Overcoming Cynicism (14:36) - Positive Gossip and Positive Noticing (17:34) - Self-Fulfilling Prophecies (20:30) - The Final Three Questions (29:16) - Conclusion  ********This episode is sponsored by Grammarly. Let Grammarly take the busywork off your plate so you can focus on high-impact work. Download Grammarly for free today Become a Faster Smarter Supporter by joining TFTS Premium.    

Decide It's Your Turn™: The Podcast
From Morning Coffee to Concert Vibes: Summer, Space & Sanity

Decide It's Your Turn™: The Podcast

Play Episode Listen Later Jun 30, 2025 41:58


In this light and lively episode of Anything But Average Mondays, Brittany and Christina dive into an easygoing convo about everything from their wildly different morning routines to the chaos and charm of summer parenting.They swap stories about sharing rooms while traveling (hint: one of them definitely prefers her own space), unexpected concert experiences, workouts before coffee (yes, it's a thing), and how weather seriously impacts their mood and motivation.From casual laughs to mini mindset drops, this episode blends lifestyle, motherhood, self-care, and just enough chaos to feel like your own group chat come to life. About Brittany and Christina:Meet Brittany and Christina, your dynamic podcast hosts who bring their unique blend of expertise, passion, and life experience to every conversation.Brittany, affectionately known as Britt, mom, mommy, bruh, and Queen, lives in Vancouver with her husband and their three fantastic kids (tweens and teens, hence the playful nicknames). Together for nearly two decades, Brittany and her husband share a love for travel and adventure. A self-proclaimed endurance sport junkie, Brittany thrives on pushing herself beyond her comfort zone to unlock her full potential. As a coach, she specializes in helping clients overcome overwhelm by aligning personal goals and values with actionable steps for success. Her greatest joys come from connecting with new people and witnessing their incredible achievements.Christina Lecuyer, a former professional golfer and TV host, is recognized as one of GlobeNewswire's Top Confidence Coaches. She works with clients worldwide, including entrepreneurs, Wall Street executives, stay-at-home moms, and small business owners. Through her signature "Decision, Faith & Action" framework, Christina has guided thousands of clients in creating their own versions of fulfillment and success, often leading to thriving six- and seven-figure businesses. Her 1-on-1 coaching model focuses on mindset and strategy to build self-trust, confidence, and long-term results.Together, Brittany and Christina bring their authentic, energetic, and empowering perspectives to help listeners navigate life, achieve their goals, and embrace their fullest potential. Feeling like you want to share a hot topic you'd like us to discuss on the podcast? Send us a DM over on Instagram at @anythingbutaveragepod. Your hot topic just might make it in the next episode!

Selling From the Heart Podcast
Curiosity and Trust-Based Influence featuring Connie Kadansky

Selling From the Heart Podcast

Play Episode Listen Later Jun 28, 2025 29:35


Connie Kadansky is the President of Exceptional Sales Performance and a Master Certified Coach who helps sales professionals overcome call reluctance and build authentic confidence. With nearly three decades of experience, she empowers individuals to sell with purpose, emotional intelligence, and heart. Connie is a trusted voice in the sales world, featured in outlets like Forbes and the Wall Street Journal, and a passionate advocate for leading with authenticity.SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy welcome Connie Kadansky, President of Exceptional Sales Performance. Connie shares her expertise in overcoming call reluctance, cultivating curiosity, and using trust-based influence in sales. Listeners will discover how to lead with empathy, practice authentic communication, and leverage AI and role-play to boost sales confidence and effectiveness.KEY TAKEAWAYSAuthenticity in Sales: Building trust through genuine, heart-led conversations. Call Reluctance: Identify and address internal resistance with practice and self-awareness. Tactical Empathy: Inspired by Chris Voss, use questions and tone to deepen trust. Curiosity as Emotion: Approach each client with genuine interest and an open mind. Role-Play & Preparation: Practice and feedback sharpen your skills before the stakes are high. Self-Respect & Discipline: Inner work drives external results in sales performance. HIGHLIGHT QUOTES“Curiosity is an emotion. Many people do not know that.”“Self-respect precedes self-discipline.”“Leadership starts with the heart, culture, and success follow.”“Confidence is developed through experience.” 

Remodelers On The Rise
Moving Beyond DIY Marketing: How This Remodeler Transformed His Website and Strategy

Remodelers On The Rise

Play Episode Listen Later Jun 26, 2025 38:19


In this episode, Peter Ranney of Ranney Blair Weidman Remodeling shares how he moved beyond DIY marketing and partnered with Contractor Growth Network (CGN) to create a website and marketing strategy that truly reflects his business. Peter and Kyle dive into the strategy-first approach CGN used to uncover ideal clients, address homeowner fears, and build trust through clear messaging, SEO, video, and featured project pages. If you're looking for a smarter, more holistic way to market your remodeling business, this conversation offers a real-world look at what's possible—and why it matters. Peter also shares common pain points homeowners face during the remodeling process—and how his team proactively solves them through communication, planning, and transparency. ----- Ready to stop guessing and start growing? Visit Contractor Growth Network to see how they help remodelers like you build marketing that works. And for weekly insights that actually move the needle, tune into their podcast: https://www.contractorgrowthnetwork.com/podcast/ ----- Explore the vast array of tools, training courses, a podcast, and a supportive community of over 2,000 remodelers. Visit Remodelersontherise.com today and take your remodeling business to new heights! ----- Takeaways Marketing is essential for remodeling businesses. A strong online presence helps attract ideal clients. Education builds trust with potential clients. Understanding client fears is crucial for effective marketing. Content should address client needs and concerns. Strategy should precede tactics in marketing efforts. Emotional connections enhance client relationships. Video marketing can effectively convey messages. SEO is vital for generating leads. A unique selling proposition differentiates your business. ----- Chapters 01:51 The Importance of Marketing in Remodeling 03:13 Peter Ranney's Marketing Philosophy 04:55 Transitioning to CGN for Website Development 07:00 Understanding Client Needs and Fears 10:01 The Role of Education in Remodeling Marketing 12:58 Addressing Client Concerns Through Content 16:02 Strategy Before Tactics in Marketing 18:02 Creating an Emotional Journey for Clients 20:37 The Importance of Feature Projects 23:20 Showroom as a Marketing Differentiator 25:02 The Role of Video in Marketing 27:22 SEO Strategies and Results 32:50 Revamping Unique Selling Propositions 36:47 Tracking and Analytics for Improvement

Podcasts SUCK! (a podcast about how to start a podcast)
Podcasting for Sales - How Trust and Consistency Convert Leads

Podcasts SUCK! (a podcast about how to start a podcast)

Play Episode Listen Later Jun 26, 2025 9:48 Transcription Available


Send us a textIn episode fifty-nine of Podcasts Suck, Sebastian Rusk explores the critical concept of building trust in podcasting and how it can drive sales. He also shares insights on the importance of certainty in the buying process, emphasizing that potential buyers need to trust you before they make a purchase. Tune in for insights on how to establish a strong foundation of trust that encourages engagement and sales in the world of podcasting.TIMESTAMPS[00:01:14] Certainty drives podcast sales.[00:08:16] Podcasting as a certainty vehicle.[00:08:37] Who do you get to become?QUOTES"The faster you can get them to trust you, the faster you're going to get them to buy from you.""Trust is built through repetition, being consistent, consistently showing up in people's minds so that they feel like they know you.""Podcasting lets people hear your voice every single week and consistently you're in their ears, solving their problems, showing up consistently. And when you do that, you win. Podcast builds certainty in people's minds. When people are certain, they trust you."==========================Need help launching your podcast?Schedule a Free Podcast Strategy Call TODAY!PodcastLaunchLabNow.com==========================SOCIAL MEDIA LINKSInstagram: Instagram.com/PodcastsSUCKFacebook: Facebook.com/sruskLinkedIn: LinkedIn.com/in/sebastianrusk/YouTube: Youtube.com/@PodcastLaunchLab==========================Take the quiz now! https://podcastquiz.online/==========================Need Money For Your Business? Our Friends at Closer Capital can help! Click here for more info: PodcastsSUCK.com/money==========================

Delighted Customers Podcast
#141 Designing for Trust: Building Confidence from First Click to Last Mile

Delighted Customers Podcast

Play Episode Listen Later Jun 26, 2025 30:25 Transcription Available


What if you could close the gap between what you think your customers experience and what they actually feel—using raw, unfiltered feedback you can see and hear for yourself? In a constantly evolving digital landscape, the journey from a customer's very first click to their final interaction is more complex—and crucial—than ever before. But many leaders believe that their customer experience is far better than it really is—a costly blind spot that leads to missed opportunities for building trust and loyalty. How can organizations truly see their products and services through their customers' eyes and outpace the competition in building brand confidence? You won't want to miss this week's Delighted Customers Podcast, where Mark Slatin sits down with Baran Erkel, Chief Strategy Officer at User Testing. Baran's rich background—from developer to consulting to enterprise SaaS leadership—gives him a unique 360-degree view on why empathy at scale is the new differentiator and how User Testing's platform enables businesses to bring the authentic voice of the customer into every decision. If you're a leader who wants to turn insight into action, streamline feedback loops, and future-proof experiences in the age of AI, Baran's expertise is essential listening. Here are three compelling questions Baran Erkel answers on this episode: Why is traditional customer feedback (like NPS surveys) not enough for truly understanding and closing the customer experience gap? How does User Testing enable organizations to “get out of the building” and immerse themselves in real-time, video-based customer feedback—even at scale? What is the transformative role of AI in the future of human insights, feedback, and designing for trust? Tune in to this insightful conversation and discover how to proactively bridge blind spots in your customer journey. Listen and subscribe on Apple Podcasts and Spotify—or catch Delighted Customers on all of your favorite podcast platforms so you never miss an episode! Meet Baran Erkel Baran Erkel is the Chief Strategy Officer at User Testing, where he leads strategy, corporate development (including mergers and acquisitions), and product management for their industry-leading platform. With over 15 years in enterprise software and a career foundation in computer science and consulting, Baran's passion lies in helping businesses harness human insights to drive innovation and deepen customer trust. User Testing, founded in 2008, now serves over 3,000 clients—including global enterprises in financial services, tech, and retail—by enabling rapid, actionable feedback through both digital and physical customer experiences. Baran is committed to equipping organizations with the tools and mindset shifts needed to close the “experience gap” and thrive in today's competitive landscape. Connect with Baran on LinkedIn. Show Note References Coupa Café anecdote illustrating the powerful impact of real-time, direct customer feedback The Bain & Company “CX Gap” statistic User Testing's role in transitioning from reactive to proactive customer listening The future of AI-powered feedback and its integration with human insights Don't forget to listen and subscribe—transform your approach to customer experience starting today!

The Leveraged Practice Podcast
Ep. 290 Do You Need Sales Calls for Online Programs & Courses?

The Leveraged Practice Podcast

Play Episode Listen Later Jun 25, 2025 26:44


Are sales calls required to sell your online program or course? In this episode, Stephanie breaks down when you need to hop on a call and when you absolutely don't.  Learn the difference a strong sales system can make and how to build one without pressure, persuasion, or over-giving. Whether you're already running a course or just getting started, this episode will help you sell smarter and scale faster.   What You'll Learn: Why buyer trust is more important than ever When sales calls are helpful vs. optional What pricing levels usually need a call What to use instead of a sales call How to build a system that sells for you   Resources & Links: Join the Lead Magnet Fix Workshop https://training.theleveragedpractice.com/lmfix Start the Product Portfolio Mini-Course https://online.leverageyourpractice.com/product-portfolio

The Shameless Mom Academy
945: LEADERSHIP STRATEGIES: How Leaders Can Build Team Trust

The Shameless Mom Academy

Play Episode Listen Later Jun 24, 2025 37:09


Over the last few years, I've been developing curriculum and resources that help leaders establish trust with their teams and enable teammates to build trust with one another.  Because different people have different needs around trust, it can feel tricky to know exactly the right formula to help build trust with others.  In spite of that, there are plenty of small things you can do every single day to help people understand who you are, how you operate, how you hold space for others, and how you navigate messiness that will inevitably help you build trust in any relationship. When people understand these pieces of you, they have the information they need to know if you are someone they can trust over the long haul.  In this episode, we explore what a lack of trust looks like in an organization (perhaps this will look and feel familiar to you?).  We talk about why trust is a foundational element required for high performance and a healthy culture, and what outcomes you can expect when you take the time to build trust within a team environment. Then, I give you simple, practical steps you can take to start building more trust today, no matter the current state of your team or organization.  There is a common misconception that trust and the vulnerability required to build it are “soft,” but I would like to invite you to view trust as one of your key strategies for building authentic, meaningful relationships that yield great outcomes.   Episode Highlights: 00:00 Building Trust: An Introduction 02:49 The Importance of Trust in Teams 06:05 Signs of a Lack of Trust 12:06 Leadership's Role in Trust Building 15:51 Practical Steps to Build Trust 21:05 The Outcomes of Teams that Trust  25:47 How to Run Team Trust Diagnostics 29:59 Connecting Values Around Trust to Action Links Mentioned: Hire me to speak: saradean.com/speaking Coach with me: https://saradean.com/executive-coaching-services Connect with me on LinkedIn: https://www.linkedin.com/in/saradeanspeaks Watch Shameless Leadership episodes on YouTube: https://www.youtube.com/@saradeanspeaks Interested in becoming a sponsor of the Shameless Mom Academy? Email our sales team at sales@adalystmedia.com. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Decide It's Your Turn™: The Podcast
Podcasting, AI & Real Connection: The Future of Empowered Conversations

Decide It's Your Turn™: The Podcast

Play Episode Listen Later Jun 23, 2025 29:18


In this episode of Anything But Average, Brittany and Christina dive into a candid conversation about how podcasting, AI, and real-life connection are colliding in today's world. They explore the evolving role of technology in communication, why hosting can feel overwhelming (and how to make it easier), and how personal growth starts with intentional conversations.Whether you're a podcast host, tech-curious mom, or someone craving more authentic connection—this one's for you. From laughing about gas station anxiety to deep reflections on parenting and community, Brittany and Christina keep it real, relatable, and refreshingly raw.About Brittany and Christina:Meet Brittany and Christina, your dynamic podcast hosts who bring their unique blend of expertise, passion, and life experience to every conversation.Brittany, affectionately known as Britt, mom, mommy, bruh, and Queen, lives in Vancouver with her husband and their three fantastic kids (tweens and teens, hence the playful nicknames). Together for nearly two decades, Brittany and her husband share a love for travel and adventure. A self-proclaimed endurance sport junkie, Brittany thrives on pushing herself beyond her comfort zone to unlock her full potential. As a coach, she specializes in helping clients overcome overwhelm by aligning personal goals and values with actionable steps for success. Her greatest joys come from connecting with new people and witnessing their incredible achievements.Christina Lecuyer, a former professional golfer and TV host, is recognized as one of GlobeNewswire's Top Confidence Coaches. She works with clients worldwide, including entrepreneurs, Wall Street executives, stay-at-home moms, and small business owners. Through her signature "Decision, Faith & Action" framework, Christina has guided thousands of clients in creating their own versions of fulfillment and success, often leading to thriving six- and seven-figure businesses. Her 1-on-1 coaching model focuses on mindset and strategy to build self-trust, confidence, and long-term results.Together, Brittany and Christina bring their authentic, energetic, and empowering perspectives to help listeners navigate life, achieve their goals, and embrace their fullest potential. Feeling like you want to share a hot topic you'd like us to discuss on the podcast? Send us a DM over on Instagram at @anythingbutaveragepod. Your hot topic just might make it in the next episode!

Build Your Remarkable Practice for Chiropractors
068 - Internal Marketing Done Right with Dr. Chris Grier

Build Your Remarkable Practice for Chiropractors

Play Episode Listen Later Jun 19, 2025 29:18


Your best new clients might already be sitting in front of you. Are you asking the right questions to bring them in?Dr. Lona sits down with Dr. Chris Grier, a seasoned TRP coach and experienced practitioner, to explore how internal marketing can quietly become your most powerful growth tool. Instead of hoping for word-of-mouth, they walk through how to build processes that consistently turn trust into new business. From first calls to new patient visits, every step can become an opportunity to plant seeds that later grow into referrals. If you're looking to scale without shouting louder online, this is a refreshingly practical approach.Key Highlights02:05 - Learn how to shift from passive referrals to a reliable system that grows your business from within.03:16 - Understand the three types of internal referrals and when to use each to maximize results.05:10 - Discover how early conversations can be designed to plant referral seeds right from the first call.06:32 - Understand the difference between hunting and farming when it comes to marketing. 08:09 - Learn the best timing to ask for referrals and why early enthusiasm is your biggest advantage.09:00 - Get practical ideas for turning early care experiences into natural, low-pressure referral moments.09:29 - Understand how to build a referral culture that includes your whole team, not just one provider.12:27 - See how internal education can spark action when clients realize someone they love needs help.15:20 - Learn how to help clients connect the dots between their concerns and the solutions you offer.17:50 - Discover why consistency matters and how repeated asks can eventually lead to life-changing results.20:23 - Dr. Sebastian welcomes Success Partner, Dr. Tabor Smith of Spinal Hygiene to explore how spinal hygiene boosts patient engagement and long-term retention in chiropractic care. Dr. Tabor shares his journey in transforming patient education, leading to the spinal hygiene movement. Learn key strategies like the Better Results Faster workshop and the 21-day Spinal Hygiene Challenge to improve patient commitment and outcomes. Resources MentionedRegister Now for the TRP Conversion & Retention Immersion - June 27 & 28, 2025 in Sydney, AUS - https://theremarkablepractice.com/upcoming-events/   For more information about Spinal Hygiene please visit: https://www.spinalhygieneproducts.comTo schedule a Strategy Session with Dr Lona: https://go.oncehub.com/DrLonaBuildPodcastTo schedule a Strategy Session with Dr Bobby: https://go.oncehub.com/DrBobbyBuildPodcastFollow Dr Bobby on Instagram: https://qr.me-qr.com/WOz1qy6E   Follow Dr Lona on Instagram: https://qr.me-qr.com/o2oFbovyLearn what it takes to be Remarkable!: https://theremarkablepractice.com/

HIGH on Business
284: How Long it REALLY Takes to Generate Consistent Revenue from an Online Program

HIGH on Business

Play Episode Listen Later Jun 16, 2025 20:04


In this episode, Kendra sets the record straight on what it really takes to build a successful online coaching business.She challenges the six-figure-in-six-months narrative and shares why hitting consistent $10k months typically takes longer—especially without an existing audience or business assets.You'll learn what the first few years actually look like, from building authority and refining your niche to balancing side jobs and staying consistent through slow growth. If you've ever felt behind or discouraged, this episode offers a refreshing dose of honesty, plus practical insight into why long-term commitment is the true key to lasting success.In this episode we cover:Realistic Timelines for Online Program Success (00:02)Foundations: Credibility, Authority, Audience (03:00)The Reality of Growth Timelines(05:25)What to expect in 1 year, 2-3 and 3+ years in business (6:31)Factors Influencing Speed of Success (16:03)Long-Term Commitment and Trust Building (17:58) Leave the podcast a 5-star review: https://ratethispodcast.com/wealthy

Decide It's Your Turn™: The Podcast
Back Pain, Bad Days & Big Mindset Shifts: Choosing Joy, Fun & Growth—Even When Life Gets Hard

Decide It's Your Turn™: The Podcast

Play Episode Listen Later Jun 16, 2025 27:11


In this episode of Anything But Average, Christina and Brittany dive into an honest, lighthearted, and insightful conversation about navigating life's inevitable ups and downs. From tackling recovery tips for back pain to managing bad days with grace, they explore how mindset and intentional choices can transform your experience—whether you're dealing with pain, external voices, or family dynamics.They unpack the power of fun and gratitude as tools for emotional well-being, and why recognizing that you always have a choice in how you respond can change everything. The discussion also highlights how we often become our own worst critic and how leaning into joy and connection can help you reclaim your perspective.You'll also hear about summer plans, family moments, and real-life examples of how Christina and Brittany apply these principles in their everyday lives.About Brittany and Christina:Meet Brittany and Christina, your dynamic podcast hosts who bring their unique blend of expertise, passion, and life experience to every conversation.Brittany, affectionately known as Britt, mom, mommy, bruh, and Queen, lives in Vancouver with her husband and their three fantastic kids (tweens and teens, hence the playful nicknames). Together for nearly two decades, Brittany and her husband share a love for travel and adventure. A self-proclaimed endurance sport junkie, Brittany thrives on pushing herself beyond her comfort zone to unlock her full potential. As a coach, she specializes in helping clients overcome overwhelm by aligning personal goals and values with actionable steps for success. Her greatest joys come from connecting with new people and witnessing their incredible achievements.Christina Lecuyer, a former professional golfer and TV host, is recognized as one of GlobeNewswire's Top Confidence Coaches. She works with clients worldwide, including entrepreneurs, Wall Street executives, stay-at-home moms, and small business owners. Through her signature "Decision, Faith & Action" framework, Christina has guided thousands of clients in creating their own versions of fulfillment and success, often leading to thriving six- and seven-figure businesses. Her 1-on-1 coaching model focuses on mindset and strategy to build self-trust, confidence, and long-term results.Together, Brittany and Christina bring their authentic, energetic, and empowering perspectives to help listeners navigate life, achieve their goals, and embrace their fullest potential. Feeling like you want to share a hot topic you'd like us to discuss on the podcast? Send us a DM over on Instagram at @anythingbutaveragepod. Your hot topic just might make it in the next episode!

Decide It's Your Turn™: The Podcast
Midlife Realness: From The Sphere to Self-Care

Decide It's Your Turn™: The Podcast

Play Episode Listen Later Jun 9, 2025 39:00


In this lively and unfiltered episode, Brittany and Christina recap their recent girls' trip to Las Vegas—highlighting the Kenny Chesney concert, late-night adventures, and their mixed feelings about the viral Sphere venue. From reflections on parenting and midlife awakenings to honest chats about hormones, sleep, and influencer culture, the duo gets real about the contrast between what we see online and what we feel in real life.They tackle everything from StepBet motivation and economic observations to social media trends, MLM skepticism, and the importance of knowing yourself amidst midlife curveballs. Whether you're craving a laugh, a truth bomb, or a reminder that wellness starts with authenticity—this one's got you.About Brittany and Christina:Meet Brittany and Christina, your dynamic podcast hosts who bring their unique blend of expertise, passion, and life experience to every conversation.Brittany, affectionately known as Britt, mom, mommy, bruh, and Queen, lives in Vancouver with her husband and their three fantastic kids (tweens and teens, hence the playful nicknames). Together for nearly two decades, Brittany and her husband share a love for travel and adventure. A self-proclaimed endurance sport junkie, Brittany thrives on pushing herself beyond her comfort zone to unlock her full potential. As a coach, she specializes in helping clients overcome overwhelm by aligning personal goals and values with actionable steps for success. Her greatest joys come from connecting with new people and witnessing their incredible achievements.Christina Lecuyer, a former professional golfer and TV host, is recognized as one of GlobeNewswire's Top Confidence Coaches. She works with clients worldwide, including entrepreneurs, Wall Street executives, stay-at-home moms, and small business owners. Through her signature "Decision, Faith & Action" framework, Christina has guided thousands of clients in creating their own versions of fulfillment and success, often leading to thriving six- and seven-figure businesses. Her 1-on-1 coaching model focuses on mindset and strategy to build self-trust, confidence, and long-term results.Together, Brittany and Christina bring their authentic, energetic, and empowering perspectives to help listeners navigate life, achieve their goals, and embrace their fullest potential. Feeling like you want to share a hot topic you'd like us to discuss on the podcast? Send us a DM over on Instagram at @anythingbutaveragepod. Your hot topic just might make it in the next episode!

CISO Tradecraft
#236 - Build a World Class GRC Program (with Matt Hillary)

CISO Tradecraft

Play Episode Listen Later Jun 9, 2025 46:30 Transcription Available


In this episode of CISO Tradecraft, host G Mark Hardy sits down with Matt Hillary, the Chief Information Security Officer of Drata, to discuss governance, risk, and compliance (GRC) and trust management. They explore key topics such as the evolution of GRC, trust management, compliance automation, and the advent of AI in compliance processes. Matt shares insights on building a world-class GRC program, the challenges and opportunities in modern-day compliance, and the mental health aspects of being a cybersecurity leader. This episode is a must-watch for any cybersecurity professional looking to enhance their GRC strategies and compliance operations. Big Thanks to our Sponsor Drata. You can learn more about them at https://drata.com/ Connect with Matt Hillary at https://www.linkedin.com/in/matthewhillary/ Transcripts - https://docs.google.com/document/d/1VzRQSEvgUwenDERlNn2bwlIpnz4QPQ15/  Chapters 01:39 Meet Matt Hillary: CISO of Drata 06:06 The Evolution of GRC and Trust Management 14:48 Continuous Compliance and Automation 19:26 Compliance as Code: The Future of GRC 22:18 The Importance of Getting It Right the First Time 23:15 Customer Compliance Challenges 24:21 Vendor Risk Management and Trust Building 26:26 Leveraging AI for Compliance and Risk Management 31:43 Evaluating Credibility of Third-Party Evidence 41:09 Common Mistakes in GRC Programs 43:56 Final Thoughts and Industry Call to Action

Scrum Master Toolbox Podcast
The 90-Day Rule—Building Trust Before Disrupting the Status Quo | Joel Bancroft-Connors

Scrum Master Toolbox Podcast

Play Episode Listen Later Jun 4, 2025 14:20


Joel Bancroft-Connors: The 90-Day Rule—Building Trust Before Disrupting the Status Quo Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Joel shares his first experience as a CSM at a traditional hard drive manufacturing company, where he learned the art of patient change management. Tasked with bridging the gap between a rigid mothership company and their agile startup division, Joel discovered the power of focusing on principles rather than processes. For six months, he concentrated on creating transparency and shifting focus from status reporting to "getting to done" without ever mentioning Scrum or Agile.  His approach followed what he calls the 90-day rule: "In the first 90 days - do no harm, but then have a plan to do something." By listening first and building trust, Joel helped the team deliver a product in just three months. He emphasizes the importance of making people feel valued and using "future perfect thinking" to envision desired outcomes before introducing change. In this episode we refer to Luke Hohmann's Innovation Games, the website and resource Manager-Tools.com, and Daniel Pink's book Drive. Self-reflection Question: Are you rushing to implement changes, or are you taking time to build trust and understand the current state before introducing new practices? [Scrum Master Toolbox Podcast Recommends]

Think Fast, Talk Smart: Communication Techniques.
207. From Conflict to Connection: Having Crucial Conversations that Count

Think Fast, Talk Smart: Communication Techniques.

Play Episode Listen Later Jun 3, 2025 27:05 Transcription Available


How victim, villain, and helpless stories sabotage our most important conversations.The hardest conversations aren't just about what you say to the other person. According to Joseph Grenny, critical conversations begin with the stories that you tell yourself.As a leading expert on business performance and communication, and a New York Times bestselling co-author of Crucial Conversations, Grenny explains that navigating high-stakes communication starts by examining the internal narratives we bring into these situations. “You and I use three consistent types of stories in these moments that don't serve us well,” he says: Victim stories (emphasizing our innocence), villain stories (demonizing the other person), and helpless stories (justifying our poor responses). "Those three kinds of stories are what amp up our emotions and justify us in our unhealthy responses," he says.In this episode of Think Fast, Talk Smart, Grenny joins Matt Abrahams to share practical strategies for mastering difficult conversations through what he calls "TLC" — truth, love, and competence. From recognizing your motives during conflict to accepting your role in creating it, he offers tools for staying focused on what you really want rather than getting hijacked by short-term emotional impulses.To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium Episode Reference Links:Joseph GrennyJoseph's Book: Crucial Conversations  Ep.105 Radical Candor: The Communication Shift That Can Transform Your CareerEp.148 Conviction and Compassion: How to Have Hard Conversations  Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:16) - Influence & Why It Matters (04:15) - Truth & Love: The Foundation of Accountability (06:35) - Showing You Care & Respect Others (08:19) - Recognizing Motives in High-Stakes Moment (14:13) - Managing Emotions in Crucial Conversations (20:08) - The Final Three Questions (25:24) - Conclusion    ********This episode is sponsored by Grammarly. Let Grammarly take the busywork off your plate so you can focus on high-impact work. Download Grammarly for free today Become a Faster Smarter Supporter by joining TFTS Premium.   

Decide It's Your Turn™: The Podcast
Vegas, Retreats & Real Talk: Unpacking Life, Beauty, and Balance

Decide It's Your Turn™: The Podcast

Play Episode Listen Later Jun 2, 2025 34:48


In this vibrant and vulnerable conversation, Brittany and Christina cover everything from packing dilemmas for their Las Vegas getaway to planning meaningful moments of rest amidst the chaos. Brittany shares exciting details about her upcoming mother-daughter retreat, a summer experience rooted in connection, growth, and shared intention. Meanwhile, Christina opens up about her recent eye surgery, exploring the trend of microplastic procedures and the mixed emotions that come with evolving beauty standards.From the practicality of traveling with golf clubs to the emotional weight of societal expectations, the duo dives into the importance of transparency, personal values, and self-acceptance. They also reflect on how tools like ChatGPT are helping them simplify life and business in real-time.Whether you're balancing family, planning summer travels, contemplating cosmetic procedures, or simply trying to stay grounded, this episode is a refreshing reminder that you don't have to do it all—you just need to stay true to yourself.About Brittany and Christina:Meet Brittany and Christina, your dynamic podcast hosts who bring their unique blend of expertise, passion, and life experience to every conversation.Brittany, affectionately known as Britt, mom, mommy, bruh, and Queen, lives in Vancouver with her husband and their three fantastic kids (tweens and teens, hence the playful nicknames). Together for nearly two decades, Brittany and her husband share a love for travel and adventure. A self-proclaimed endurance sport junkie, Brittany thrives on pushing herself beyond her comfort zone to unlock her full potential. As a coach, she specializes in helping clients overcome overwhelm by aligning personal goals and values with actionable steps for success. Her greatest joys come from connecting with new people and witnessing their incredible achievements.Christina Lecuyer, a former professional golfer and TV host, is recognized as one of GlobeNewswire's Top Confidence Coaches. She works with clients worldwide, including entrepreneurs, Wall Street executives, stay-at-home moms, and small business owners. Through her signature "Decision, Faith & Action" framework, Christina has guided thousands of clients in creating their own versions of fulfillment and success, often leading to thriving six- and seven-figure businesses. Her 1-on-1 coaching model focuses on mindset and strategy to build self-trust, confidence, and long-term results.Together, Brittany and Christina bring their authentic, energetic, and empowering perspectives to help listeners navigate life, achieve their goals, and embrace their fullest potential. Feeling like you want to share a hot topic you'd like us to discuss on the podcast? Send us a DM over on Instagram at @anythingbutaveragepod. Your hot topic just might make it in the next episode!

On The Homefront with Jeff Dudan
FBI Spy Secrets to Master Trust & Build Alliances | Robin Dreeke Leadership Tips #179

On The Homefront with Jeff Dudan

Play Episode Listen Later May 27, 2025 57:20


FBI Spy Secrets to Master Trust & Build Alliances | Robin Dreeke Leadership Tips In this episode of On The Homefront, Jeff Dudan is joined by a Former FBI Spy Recruiter to reveal the top secrets of building trust and mastering human behavior. Robin Dreeke, a highly decorated FBI recruiter, shares his proven strategies for developing unbreakable alliances and inspiring trust in any relationship—whether in business, leadership, or personal life. Learn powerful leadership techniques, communication strategies, and game theory tactics used by elite professionals to connect, influence, and succeed in high-stakes environments. Robin's insights on empathy, active listening, and non-judgmental curiosity will help you become a master of human connections and negotiation skills. In this episode, you will discover: How to build trust and form powerful alliances Key spy techniques for influencing others The importance of empathy in leadership Game theory tactics for high-stakes negotiations The four keys to communication that can transform your relationships The art of inspiring others without manipulation Robin Dreeke's book, Unbreakable Alliances, dives deeper into these topics, providing actionable advice for anyone looking to improve their communication skills, leadership, and relationship-building strategies. If you want to learn how to connect with anyone, build trust, and lead effectively in any situation, this episode is for you! Get in touch with Robin here: https://www.robindreeke.com/ LinkedIn: https://www.linkedin.com/in/rdreeke/ Insta: https://www.instagram.com/rdreeke/?hl=en Don't forget to like, subscribe, and share this episode to help others learn the art of trust-building, influence, and human behavior mastery.    

Property Management Business
51. Mistakes PMs Make When Talking To New Owner-Clients Leads With Jen Merritt Of Rentscale

Property Management Business

Play Episode Listen Later May 27, 2025 55:30


Are you losing potential owner leads after the first call? Discover the crucial mistakes property managers make when speaking with potential owner-clients and learn how to transform those conversations into lasting partnerships. Jen Merritt of RentScale joins us to reveal the art and science including specific language cues that build connection, and the follow-up strategies that truly resonate.   Feel the frustration of missed opportunities? Jen shares powerful insights on avoiding the dreaded "show up and throw up" approach and instead, creating genuine rapport. Learn how to earn a prospect's trust and address their specific pain points, turning initial inquiries into committed clients.   Plus, hear an unbelievable story of Jen's extreme dedication to winning over a key owner-client. This episode is packed with actionable advice to help you stop leaving money on the table and start converting more owner leads with authenticity and impact.  RentScale - Helping property management companies grow faster and smarter by mastering the new owner-client acquisition process.   Lead Simple - manage more doors with less stress using LeadSimple   Property Manager Websites - the highest performing property management website in the industry   Rentvine - the property management software you can trust   NARPM Orlando Event: Register here   PMbuild - Marc's education for property managers   Join Marc's new property management Facebook group This podcast is produced by Two Brothers Creative.

On The Homefront
FBI Spy Secrets to Master Trust & Build Alliances | Robin Dreeke Leadership Tips #179

On The Homefront

Play Episode Listen Later May 27, 2025 57:20


FBI Spy Secrets to Master Trust & Build Alliances | Robin Dreeke Leadership Tips In this episode of On The Homefront, Jeff Dudan is joined by a Former FBI Spy Recruiter to reveal the top secrets of building trust and mastering human behavior. Robin Dreeke, a highly decorated FBI recruiter, shares his proven strategies for developing unbreakable alliances and inspiring trust in any relationship—whether in business, leadership, or personal life. Learn powerful leadership techniques, communication strategies, and game theory tactics used by elite professionals to connect, influence, and succeed in high-stakes environments. Robin's insights on empathy, active listening, and non-judgmental curiosity will help you become a master of human connections and negotiation skills. In this episode, you will discover: How to build trust and form powerful alliances Key spy techniques for influencing others The importance of empathy in leadership Game theory tactics for high-stakes negotiations The four keys to communication that can transform your relationships The art of inspiring others without manipulation Robin Dreeke's book, Unbreakable Alliances, dives deeper into these topics, providing actionable advice for anyone looking to improve their communication skills, leadership, and relationship-building strategies. If you want to learn how to connect with anyone, build trust, and lead effectively in any situation, this episode is for you! Get in touch with Robin here: https://www.robindreeke.com/ LinkedIn: https://www.linkedin.com/in/rdreeke/ Insta: https://www.instagram.com/rdreeke/?hl=en Don't forget to like, subscribe, and share this episode to help others learn the art of trust-building, influence, and human behavior mastery.    

Decide It's Your Turn™: The Podcast
From Teen Drivers to Global Beauty: Parenting, Procedures & Personal Growth

Decide It's Your Turn™: The Podcast

Play Episode Listen Later May 26, 2025 43:44


In this juicy episode, Brittany and Christina dive into the real-life rollercoaster of parenting teens in the digital age—hello, driving anxiety and tracking apps! As their kids step into more independence, they share honest reflections on what it means to let go, trust, and stay connected in today's tech-heavy world.From there, the conversation shifts to beauty, healing, and everything in between. The duo gets candid about their personal journeys with cosmetic procedures, recovery expectations, and the emotional layers of beauty enhancements like microblading and CO2 lasers. They even pitch the idea of a girls' trip abroad for beauty treatments—because yes, procedures in places like Vietnam can be that much more affordable.Brittany and Christina also pull back the curtain on social media strategies, content creation, and why your online presence matters more than ever. They talk algorithms, authenticity, and why platforms like Instagram are more than just pretty pictures—they're search engines, trust-builders, and marketing powerhouses.If you're a mom navigating tech-savvy teens, a beauty junkie curious about procedures, or an entrepreneur building your brand online—this one hits it all.About Brittany and Christina:Meet Brittany and Christina, your dynamic podcast hosts who bring their unique blend of expertise, passion, and life experience to every conversation.Brittany, affectionately known as Britt, mom, mommy, bruh, and Queen, lives in Vancouver with her husband and their three fantastic kids (tweens and teens, hence the playful nicknames). Together for nearly two decades, Brittany and her husband share a love for travel and adventure. A self-proclaimed endurance sport junkie, Brittany thrives on pushing herself beyond her comfort zone to unlock her full potential. As a coach, she specializes in helping clients overcome overwhelm by aligning personal goals and values with actionable steps for success. Her greatest joys come from connecting with new people and witnessing their incredible achievements.Christina Lecuyer, a former professional golfer and TV host, is recognized as one of GlobeNewswire's Top Confidence Coaches. She works with clients worldwide, including entrepreneurs, Wall Street executives, stay-at-home moms, and small business owners. Through her signature "Decision, Faith & Action" framework, Christina has guided thousands of clients in creating their own versions of fulfillment and success, often leading to thriving six- and seven-figure businesses. Her 1-on-1 coaching model focuses on mindset and strategy to build self-trust, confidence, and long-term results.Together, Brittany and Christina bring their authentic, energetic, and empowering perspectives to help listeners navigate life, achieve their goals, and embrace their fullest potential. Feeling like you want to share a hot topic you'd like us to discuss on the podcast? Send us a DM over on Instagram at @anythingbutaveragepod. Your hot topic just might make it in the next episode!

Decide It's Your Turn™: The Podcast
Cut, Heal, Glow: Eye Surgery, Confidence & the Real Talk on Recovery

Decide It's Your Turn™: The Podcast

Play Episode Listen Later May 19, 2025 37:31


In this raw and refreshingly honest conversation, Christina opens up about her recent eye surgery—from the surprising decision to do it awake to the rollercoaster of recovery. Joined by Brittany, the two dive into the deeper layers of pain management, body image, and the mindset behind cosmetic enhancements. They reflect on societal beauty standards, the role of community support, and the courage it takes to make—and talk about—personal choices that are often judged or misunderstood.This episode also explores how self-improvement journeys like 75 Hard intersect with personal growth and confidence, and why it's time to ditch the shame and embrace open conversations about beauty, wellness, and investing in yourself—inside and out.Whether you're considering a procedure, recovering from one, or just curious how others navigate the decision, this episode brings compassion, realness, and a touch of humor.About Brittany and Christina:Meet Brittany and Christina, your dynamic podcast hosts who bring their unique blend of expertise, passion, and life experience to every conversation.Brittany, affectionately known as Britt, mom, mommy, bruh, and Queen, lives in Vancouver with her husband and their three fantastic kids (tweens and teens, hence the playful nicknames). Together for nearly two decades, Brittany and her husband share a love for travel and adventure. A self-proclaimed endurance sport junkie, Brittany thrives on pushing herself beyond her comfort zone to unlock her full potential. As a coach, she specializes in helping clients overcome overwhelm by aligning personal goals and values with actionable steps for success. Her greatest joys come from connecting with new people and witnessing their incredible achievements.Christina Lecuyer, a former professional golfer and TV host, is recognized as one of GlobeNewswire's Top Confidence Coaches. She works with clients worldwide, including entrepreneurs, Wall Street executives, stay-at-home moms, and small business owners. Through her signature "Decision, Faith & Action" framework, Christina has guided thousands of clients in creating their own versions of fulfillment and success, often leading to thriving six- and seven-figure businesses. Her 1-on-1 coaching model focuses on mindset and strategy to build self-trust, confidence, and long-term results.Together, Brittany and Christina bring their authentic, energetic, and empowering perspectives to help listeners navigate life, achieve their goals, and embrace their fullest potential. Feeling like you want to share a hot topic you'd like us to discuss on the podcast? Send us a DM over on Instagram at @anythingbutaveragepod. Your hot topic just might make it in the next episode!

Jungunternehmer Podcast
Chancen und Herausforderungen als Immigrant Founder in Deutschland | Automatisierung der Compliance für Startups | Remote first und Trust building: Insights von Secfix - mit Founderin Fabiola Munguia und Mike Mahlkow

Jungunternehmer Podcast

Play Episode Listen Later May 17, 2025 72:06


Mike Mahlkow spricht mit Fabiola Munguia, Gründerin von Secfix, über den Aufbau eines Unternehmens, das Startups und KMUs dabei hilft, IT-Sicherheit und Compliance zu automatisieren. Sie teilt ihre spannenden Erfahrungen als Immigrant Founder in Deutschland, erklärt die Grundlagen von ISO 27001, SOC2 und anderen Zertifikaten, und warum sie für Unternehmen, die mit Enterprise-Kunden arbeiten wollen, essenziell sind. Fabiola erklärt, wie Secfix den Zertifizierungsprozess radikal vereinfacht und Startups dabei unterstützt, schneller und effizienter vertrauenswürdige Partnerschaften mit großen Kunden aufzubauen. Außerdem gibt sie Einblicke in die Herausforderungen und Vorteile, als Immigrant in Deutschland zu gründen, sowie Tipps für den Aufbau eines Remote-Teams. Was du lernst: Warum Compliance für Startups wichtig ist: Was ISO 27001, SOC2 und andere Zertifikate bedeuten und wann sie für Unternehmen relevant werden Warum Compliance nicht nur eine Pflichtaufgabe ist, sondern ein entscheidender Faktor für den Erfolg im Enterprise Sales Wie Secfix den Zertifizierungsprozess automatisiert: Wie Secfix IT-Sicherheits- und Compliance-Prozesse mit Tools wie AWS, Jira, und Google Workspaces integriert und Daten automatisiert verarbeitet Der Unterschied zwischen zwölf Monaten manueller Zertifizierung und einer automatisierten Lösung, die in nur zwei bis vier Monaten Ergebnisse liefert Trust-Building durch ein Trust Center: Wie ein öffentliches Trust Center auf der Unternehmenswebsite hilft, das Vertrauen potenzieller Kunden zu stärken und Sales-Prozesse zu beschleunigen Warum ein professioneller, automatisierter Ansatz die Chancen auf Enterprise-Deals signifikant erhöht Immigrant Founder in Deutschland: Welche Herausforderungen Fabiola als Immigrant in Deutschland meistern musste, von Bürokratie bis hin zu Visum-Problemen Warum Deutschland trotzdem ein attraktiver Standort für Gründer ist, insbesondere durch Netzwerke und Förderprogramme wie Exist Remote-First-Company Building: Wie Secfix ein 100% Remote-Team aufgebaut hat und warum Transparenz, Overcommunication und Result-Driven-Work die Schlüssel zum Erfolg sind Tools wie Notion, Gather und Slack, die helfen, ein Remote-Team effizient und kollaborativ zu führen ALLES ZU UNICORN BAKERY: https://zez.am/unicornbakery  Hier findest du Fabiola: LinkedIn: https://www.linkedin.com/in/fabiola-munguia/  Website: https://de.secfix.com/  Mehr zu Mike: LinkedIn: https://www.linkedin.com/in/mikemahlkow/  Website: https://fastgen.com Join our Founder Tactics Newsletter: 2x die Woche bekommst du die Taktiken der besten Gründer der Welt direkt ins Postfach: https://www.tactics.unicornbakery.de/  Kapitel: (00:00:00) Wer ist Founderin Fabiola Munguia & was kann Secfix? (00:04:57) Was sollte ich als Gründer über Zertifikate wissen? (00:09:37) Risiken für Startups beim Regelbruch (00:13:12) Der Nachweis von Mitarbeiter-Compliance (00:17:58) Wer braucht die ISO und SOC2 Zertifikate wirklich? (00:23:26) Hilft Secfix auch beim Sales Enablement? (00:28:54) Wie optimiert Secfix Prozesse? (00:33:33) Welche Zertifikate sind noch relevant? (00:41:20) Wie ist die Akzeptanz des neuen ISO 42001 und wann wird das gebraucht? (00:47:37) Immigrant Founder: Warum Deutschland und was sind die Herausforderungen? (00:54:18) Deutschland, deine Bürokratie: Ohne Visum keine Gründung, ohne Profitabilität aber kein Visum (00:58:34) Wie organisiert sich Secfix intern? (01:04:47) 100 % remote: Was sind die Herausforderungen?

Decide It's Your Turn™: The Podcast
Aging Out Loud: Beauty, Botox & the Battle for Confidence

Decide It's Your Turn™: The Podcast

Play Episode Listen Later May 12, 2025 38:53


In this candid and wide-ranging conversation, Brittany and Christina dive into the realities of aging in today's world—from personal growth challenges like 75 Hard to hot topics like Botox, beauty standards, and the pressure to age gracefully. They unpack the stark contrasts between healthcare systems in Canada and the U.S., share honest stories about surgical procedures, and reflect on how confidence is influenced by everything from peptides to personal choices.You'll hear their unfiltered takes on cosmetic trends, why some treatments work better than others, and how external criticism—especially from family—can shake even the strongest self-image. This episode is a refreshing blend of real talk and research-backed insight for anyone curious about health, longevity, and looking (and feeling) good while doing it.About Brittany and Christina:Meet Brittany and Christina, your dynamic podcast hosts who bring their unique blend of expertise, passion, and life experience to every conversation.Brittany, affectionately known as Britt, mom, mommy, bruh, and Queen, lives in Vancouver with her husband and their three fantastic kids (tweens and teens, hence the playful nicknames). Together for nearly two decades, Brittany and her husband share a love for travel and adventure. A self-proclaimed endurance sport junkie, Brittany thrives on pushing herself beyond her comfort zone to unlock her full potential. As a coach, she specializes in helping clients overcome overwhelm by aligning personal goals and values with actionable steps for success. Her greatest joys come from connecting with new people and witnessing their incredible achievements.Christina Lecuyer, a former professional golfer and TV host, is recognized as one of GlobeNewswire's Top Confidence Coaches. She works with clients worldwide, including entrepreneurs, Wall Street executives, stay-at-home moms, and small business owners. Through her signature "Decision, Faith & Action" framework, Christina has guided thousands of clients in creating their own versions of fulfillment and success, often leading to thriving six- and seven-figure businesses. Her 1-on-1 coaching model focuses on mindset and strategy to build self-trust, confidence, and long-term results.Together, Brittany and Christina bring their authentic, energetic, and empowering perspectives to help listeners navigate life, achieve their goals, and embrace their fullest potential. Feeling like you want to share a hot topic you'd like us to discuss on the podcast? Send us a DM over on Instagram at @anythingbutaveragepod. Your hot topic just might make it in the next episode!

“HR Heretics” | How CPOs, CHROs, Founders, and Boards Build High Performing Companies
Creating the 'Airbnb for Offsites': Jared Kleinert on Building the Future of Work Retreats

“HR Heretics” | How CPOs, CHROs, Founders, and Boards Build High Performing Companies

Play Episode Listen Later May 8, 2025 38:40


In this episode of HR Heretics, Nolan Church and Kelli Dragovich interview Jared Kleinert, founder of Offsite.com, who shares insights on planning effective team retreats that transform from "nice-to-have" into strategic "must-have" events for remote and hybrid companies. Kleinert emphasizes that successful offsites require intentional planning with clear objectives, arguing that thoughtfully designed retreats drive organizational alignment, build trust between teammates, and provide measurable business value beyond just logistics.*Email us your questions or topics for Kelli & Nolan: hrheretics@turpentine.coFor coaching and advising inquire at https://kellidragovich.com/HR Heretics is a podcast from Turpentine.Support HR Heretics Sponsors:Planful empowers teams just like yours to unlock the secrets of successful workforce planning. Use data-driven insights to develop accurate forecasts, close hiring gaps, and adjust talent acquisition plans collaboratively based on costs today and into the future. ✍️ Go to https://planful.com/heretics to see how you can transform your HR strategy.Metaview is the AI assistant for interviewing. Metaview completely removes the need for recruiters and hiring managers to take notes during interviews—because their AI is designed to take world-class interview notes for you. Team builders at companies like Brex, Hellofresh, and Quora say Metaview has changed the game—see the magic for yourself: https://www.metaview.ai/hereticsKEEP UP WITH JARED, NOLAN + KELLI ON LINKEDINJared: https://www.linkedin.com/in/jaredkleinertNolan: https://www.linkedin.com/in/nolan-church/Kelli: https://www.linkedin.com/in/kellidragovich/—LINK/S:Offsite: https://marketplace.offsite.com/inquiry?utm=hrheretics—TIMESTAMPS:(00:00) Intro(00:47) Offsite's Business Model and Vision(02:17) Remote Work Trends and Offsite Planning(04:49) Elements of a Successful Offsite(09:38) Measuring Offsite ROI and Effectiveness(14:00) Adapting Offsites During Economic Downturns(16:26) Sponsors Planful | Metaview(19:52) Strategic Offsite Planning and Best Practices(26:46) Balancing Team Building and Business Performance(30:34) Executive Offsite Tactics and Trust Building(34:04) Pre-Offsite Preparation and Intention Setting(37:15) Wrap This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit hrheretics.substack.com

Decide It's Your Turn™: The Podcast
Hot Takes & Hard Truths: Reality, Relationships, and the Random Sh*t In Between

Decide It's Your Turn™: The Podcast

Play Episode Listen Later May 5, 2025 34:34


In this no-holds-barred episode, Brittany and Christina dive headfirst into the chaotic beauty of pop culture, reality TV, modern marriage, and everything in between. From parenting pressures to dating app disasters, they explore what it means to live authentically in a world shaped by curated social media feeds and influencer advice.They also take a brutally honest look at entrepreneurship versus traditional employment, financial literacy, and the sometimes cringe-worthy source of relationship advice. With sarcasm, smarts, and a lot of side tangents, this episode is both a laugh and a reality check.About Brittany and Christina:Meet Brittany and Christina, your dynamic podcast hosts who bring their unique blend of expertise, passion, and life experience to every conversation.Brittany, affectionately known as Britt, mom, mommy, bruh, and Queen, lives in Vancouver with her husband and their three fantastic kids (tweens and teens, hence the playful nicknames). Together for nearly two decades, Brittany and her husband share a love for travel and adventure. A self-proclaimed endurance sport junkie, Brittany thrives on pushing herself beyond her comfort zone to unlock her full potential. As a coach, she specializes in helping clients overcome overwhelm by aligning personal goals and values with actionable steps for success. Her greatest joys come from connecting with new people and witnessing their incredible achievements.Christina Lecuyer, a former professional golfer and TV host, is recognized as one of GlobeNewswire's Top Confidence Coaches. She works with clients worldwide, including entrepreneurs, Wall Street executives, stay-at-home moms, and small business owners. Through her signature "Decision, Faith & Action" framework, Christina has guided thousands of clients in creating their own versions of fulfillment and success, often leading to thriving six- and seven-figure businesses. Her 1-on-1 coaching model focuses on mindset and strategy to build self-trust, confidence, and long-term results.Together, Brittany and Christina bring their authentic, energetic, and empowering perspectives to help listeners navigate life, achieve their goals, and embrace their fullest potential. Feeling like you want to share a hot topic you'd like us to discuss on the podcast? Send us a DM over on Instagram at @anythingbutaveragepod. Your hot topic just might make it in the next episode!

Customer Service Revolution
202: Trust Matters More Than Ever

Customer Service Revolution

Play Episode Listen Later May 1, 2025 35:08 Transcription Available


Summary   In this conversation, Dr. David Horsager, a leading authority on trust, discusses the critical role of trust in leadership and business. He emphasizes that trust is not just a soft skill but a fundamental component that affects the bottom line. The discussion covers the historical context of trust, the shift towards personal trust in the digital age, and practical tools for measuring and building trust within organizations. Dr. Horsager introduces the eight pillars of trust and highlights the importance of clarity and humility in fostering trust. The conversation concludes with actionable insights for leaders to enhance trust in their teams and organizations. takeaways Trust is a timeless and essential element in business. A lack of trust can be a significant expense for organizations. Trust has shifted from institutional to personal in nature. Measuring trust is crucial for understanding organizational gaps. Clarity is the foundation for building trust. The eight pillars of trust include clarity, compassion, character, commitment, competence, connection, contribution, and consistency. Effective communication is key to establishing trust. Humility plays a vital role in being perceived as trustworthy. Leaders should promise less and focus on delivering what they commit to. Building trust requires actionable tools and frameworks. Chapters 00:00Introduction to Trust and Leadership 02:03The Importance of Trust in Business 05:58Historical Context of Trust 10:06The Shift to Personal Trust 12:01Measuring Trust in Organizations 14:03Building Trust: The Eight Pillars 18:03Clarity as a Foundation for Trust 21:46Practical Tools for Trust Building 25:54The Role of Humility in Trust 30:11Conclusion and Key Takeaways

Post Reports
Decades of trust-building in Vietnam, coming undone by Trump

Post Reports

Play Episode Listen Later Apr 30, 2025 32:38


On April 30, 1975, the Vietnam War came to an end, as North Vietnamese closed in on the South Vietnamese capital and thousands of American personnel frantically evacuated. The war left a devastating legacy: More than 3 million Vietnamese died and more than 58,000 U.S. troops were killed. The remains of more than 300,000 Vietnamese soldiers and 1,200 U.S. service members are still missing. Over the past five decades, there has been a delicate progress toward peace and reconciliation between the countries, facilitated by trade, U.S. Agency for International Development and the U.S. Institute of Peace. Under President Donald Trump, that's all being unraveled. On today's show, South East Asia Bureau chief Rebecca Tan shares her reporting from Vietnam on the painful legacies of the war and how U.S.-Vietnam relations are suddenly faltering. This episode was produced by Elana Gordon, and mixed by Sam Bair. It was edited by Lucy Perkins with help from Peter Finn and Maggie Penman. Thank you to Emma Talkoff. Subscribe to The Washington Post here.

Derate The Hate
Rebuilding Trust, Rewiring Negativity, and Facing the Humaning Crisis – DTH Episode 261 with Kim Bach

Derate The Hate

Play Episode Listen Later Apr 30, 2025 39:29


Send Wilk a text with your feedback!How do we turn information into true transformation? This week on Derate The Hate, I'm joined by Kim Bach, cofounder of Dailyhuman Inc., mindset coach, and Chief People Officer, who is on a mission to close the gap between knowing and becoming. In this conversation, we explore what Kim calls the "humaning crisis" — a growing struggle with negativity, disconnection, and lack of essential soft skills.Kim shares tools and insights around self-reflection, storytelling, and the development of a growth mindset — all essential for rebuilding trust in ourselves and with others. With 80% of our 80,000 daily thoughts being negative, it's easy to see how default thinking can feed polarization and discontent. But the good news? We can change the story we tell ourselves.If you're ready to take the next best step toward becoming the next best version of yourself, this episode is for you.

The Lean Solutions Podcast
Coaching For Success

The Lean Solutions Podcast

Play Episode Listen Later Apr 29, 2025 44:43


What You'll Learn:In this episode, hosts Catherine McDonald, Patrick Adams, and guest Olaf Boettger discuss the importance of coaching for success, particularly in developing and mentoring emerging leaders. They highlight the need for leaders to unlearn harmful behaviors and adapt to new leadership styles.About the Guest:With 26 years of experience in Continuous Improvement, our guest brings a wealth of knowledge and a unique perspective shaped by leadership roles at two of the world's most respected organizations: Procter & Gamble and Danaher. He spent 10 years at P&G, including time as a Brand Manager, and 16 years at Danaher, where he served in a variety of critical roles. His expertise spans over three core areas, Business Leadership, Continuous Improvement Leadership, and Executive Coaching. Whether driving operational excellence, leading transformation, or coaching executives, he brings a powerful blend of strategy, systems thinking, and people development to the table.Links:Click Here For Olaf Boettger LinkedIn

Decide It's Your Turn™: The Podcast
Resilience, Reality, and the Power of Saying No: From Mom Life to the Masters

Decide It's Your Turn™: The Podcast

Play Episode Listen Later Apr 28, 2025 37:52


In this heartfelt and lively episode, Brittany and Christina open up about life's emotional highs and lows—from navigating personal struggles and family support to building stronger communities and facing fears (including some hilarious run-ins with rodents and snakes).They dive deep into the realities behind social media and fame, the challenges and rewards of networking, and the emotional growth that comes from vulnerability and connection. The conversation also swings into the excitement of the Masters golf tournament, highlighting Rory McIlroy's inspiring journey of resilience, determination, and the crucial art of saying no.Whether you're a sports fan, a mom juggling it all, or someone passionate about personal growth, this episode is packed with relatable moments, laughter, and powerful takeaways on prioritizing what truly matters in life.About Brittany and Christina:Meet Brittany and Christina, your dynamic podcast hosts who bring their unique blend of expertise, passion, and life experience to every conversation.Brittany, affectionately known as Britt, mom, mommy, bruh, and Queen, lives in Vancouver with her husband and their three fantastic kids (tweens and teens, hence the playful nicknames). Together for nearly two decades, Brittany and her husband share a love for travel and adventure. A self-proclaimed endurance sport junkie, Brittany thrives on pushing herself beyond her comfort zone to unlock her full potential. As a coach, she specializes in helping clients overcome overwhelm by aligning personal goals and values with actionable steps for success. Her greatest joys come from connecting with new people and witnessing their incredible achievements.Christina Lecuyer, a former professional golfer and TV host, is recognized as one of GlobeNewswire's Top Confidence Coaches. She works with clients worldwide, including entrepreneurs, Wall Street executives, stay-at-home moms, and small business owners. Through her signature "Decision, Faith & Action" framework, Christina has guided thousands of clients in creating their own versions of fulfillment and success, often leading to thriving six- and seven-figure businesses. Her 1-on-1 coaching model focuses on mindset and strategy to build self-trust, confidence, and long-term results.Together, Brittany and Christina bring their authentic, energetic, and empowering perspectives to help listeners navigate life, achieve their goals, and embrace their fullest potential. Feeling like you want to share a hot topic you'd like us to discuss on the podcast? Send us a DM over on Instagram at @anythingbutaveragepod. Your hot topic just might make it in the next episode!

Investor Fuel Real Estate Investing Mastermind - Audio Version

In this engaging conversation, Chris Logan, founder of Virtual Wholesaling Made Simple, shares his journey from traditional wholesaling to virtual wholesaling, emphasizing the importance of mindset, building trust with sellers, and streamlining business operations. He provides actionable insights on how to identify profitable territories, the significance of tracking metrics, and the mindset shifts necessary for success in the real estate industry. Chris also discusses his passion for helping others achieve their goals in wholesaling and the impact he aims to make in the coming years.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

Decide It's Your Turn™: The Podcast
Inside the Retreat: How Small Group Experiences Ignite Big Transformations for Women

Decide It's Your Turn™: The Podcast

Play Episode Listen Later Apr 14, 2025 45:55


In this heartfelt and powerful episode, we pull back the curtain on what really happens inside a women's retreat—beyond the curated photos and scenic backdrops. You'll hear directly from attendees who share how investing in themselves led to personal breakthroughs, emotional release, and powerful connections they never expected.From the moment they said yes, these women leaned into discomfort, overcame hesitations, and walked away transformed. We dive into themes of personal growth, vulnerability, accountability, and the unique power of small group dynamics. Whether it was deep conversation over coffee, a spontaneous game of pickleball, or soul-led journaling, every moment offered new layers of perspective and growth.If you've ever considered joining a retreat or longed for deeper connection and clarity in your life—this episode will remind you what's possible when you trust your intuition and show up for you.About Brittany and Christina:Meet Brittany and Christina, your dynamic podcast hosts who bring their unique blend of expertise, passion, and life experience to every conversation.Brittany, affectionately known as Britt, mom, mommy, bruh, and Queen, lives in Vancouver with her husband and their three fantastic kids (tweens and teens, hence the playful nicknames). Together for nearly two decades, Brittany and her husband share a love for travel and adventure. A self-proclaimed endurance sport junkie, Brittany thrives on pushing herself beyond her comfort zone to unlock her full potential. As a coach, she specializes in helping clients overcome overwhelm by aligning personal goals and values with actionable steps for success. Her greatest joys come from connecting with new people and witnessing their incredible achievements.Christina Lecuyer, a former professional golfer and TV host, is recognized as one of GlobeNewswire's Top Confidence Coaches. She works with clients worldwide, including entrepreneurs, Wall Street executives, stay-at-home moms, and small business owners. Through her signature "Decision, Faith & Action" framework, Christina has guided thousands of clients in creating their own versions of fulfillment and success, often leading to thriving six- and seven-figure businesses. Her 1-on-1 coaching model focuses on mindset and strategy to build self-trust, confidence, and long-term results.Together, Brittany and Christina bring their authentic, energetic, and empowering perspectives to help listeners navigate life, achieve their goals, and embrace their fullest potential. Feeling like you want to share a hot topic you'd like us to discuss on the podcast? Send us a DM over on Instagram at @anythingbutaveragepod. Your hot topic just might make it in the next episode!

More Than Mommy
254 Trust Building Offers Sold in 72 hours...

More Than Mommy

Play Episode Listen Later Apr 10, 2025 11:34


Wow - I knew this was going to be big -but this truly excites me how many women are ready to study their design!!   I went to raise the price this morning on Her Voice by Design™ and people were still buying each minute and I didn't have the heart! So, we extended to noon eastern today!!!  Don't miss out - if you didn't join us yet for $27, this is your sign www.julieciardi.com/voice Price going up at noon eastern to $77 - it is a must not miss!!!!  P.S. listen to this episode to learn about why I am building a trust building offer!

The Mind Of George Show
How the APPLE Framework Builds Trust with Your Customer Journey

The Mind Of George Show

Play Episode Listen Later Mar 31, 2025 24:44


93% of businesses are optimizing the wrong part of the funnel—and it's costing them growth, trust, and connection.In today's episode, I walk you through the newly updated version of one of the most powerful frameworks I've ever created: the APPLE Framework for Customer Journey. This isn't just a model—it's a tool I've used with billion-dollar brands, startups, and my own business to build relationships at scale that drive retention, referrals, and sustainable growth.Whether you're writing emails, managing sales calls, onboarding new clients, or simply communicating on social media—this framework will transform how you guide people toward results while building trust every step of the way.What You'll Learn in This EpisodeWhy most businesses are optimizing the wrong things—and what to do insteadHow to communicate more effectively with leads, clients, and your teamThe exact five-step framework (APPLE) for guiding people through your businessHow to use the framework in marketing, sales, delivery, onboarding, and even parentingWhy building trust at scale is the new competitive advantageHow to pre-handle objections, eliminate resistance, and create more referralsKey Takeaways✔️What you tolerate, you teach. What you communicate, you control.✔️The Apple Framework = Acknowledge, Prepare, Project, Let Them Know, Excite✔️Customer journey is NOT your funnel—it's the emotional path people take with your brand.✔️Marketing, sales, and delivery should all be rooted in relationship and trust—not tactics.✔️This framework works in DMs, emails, coaching, team meetings, sales calls, and beyond.✔️Most resistance in business happens when people don't feel safe—this model solves that.✔️Mastering customer journey is about mastering relationships at scale.Timestamps[00:00] – Why 93% of businesses are optimizing the wrong thing[03:00] – The future of business: trust > attention[06:00] – What most people misunderstand about customer journey[10:00] – Introduction to the updated Apple Framework[12:00] – The five steps: Acknowledge, Prepare, Project, Let Them Know, Excite[15:00] – Example 1: Using Apple in an Instagram DM[17:00] – Example 2: Onboarding a new coaching client[18:30] – Example 3: Structuring a sales call with Apple[20:00] – How this framework eliminates resistance and builds confidence[22:00] – Why this works in ANY part of your business (or life)[23:00] – Your challenge: Audit your last message, email, or call—did you Apple it?Choose Your Next Steps:Review your last email, message, or sales call—did you use all five Apple steps?Practice using APPLE in your next piece of communication (DM, email, Zoom call, etc.)Tag me on Instagram @itsGeorgeBryant and let me know how you're applying the framework—I want to hear your wins!Special Invitation: Work With Me!Ready to scale your business through trust, alignment, and relationship-driven strategy?Apply for 1:1 coaching or join the Relationship Beats Algorithms Alliance.