Podcasts about Trust Building

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Best podcasts about Trust Building

Latest podcast episodes about Trust Building

On The Homefront with Jeff Dudan
FBI Spy Secrets to Master Trust & Build Alliances | Robin Dreeke Leadership Tips #179

On The Homefront with Jeff Dudan

Play Episode Listen Later May 27, 2025 57:20


FBI Spy Secrets to Master Trust & Build Alliances | Robin Dreeke Leadership Tips In this episode of On The Homefront, Jeff Dudan is joined by a Former FBI Spy Recruiter to reveal the top secrets of building trust and mastering human behavior. Robin Dreeke, a highly decorated FBI recruiter, shares his proven strategies for developing unbreakable alliances and inspiring trust in any relationship—whether in business, leadership, or personal life. Learn powerful leadership techniques, communication strategies, and game theory tactics used by elite professionals to connect, influence, and succeed in high-stakes environments. Robin's insights on empathy, active listening, and non-judgmental curiosity will help you become a master of human connections and negotiation skills. In this episode, you will discover: How to build trust and form powerful alliances Key spy techniques for influencing others The importance of empathy in leadership Game theory tactics for high-stakes negotiations The four keys to communication that can transform your relationships The art of inspiring others without manipulation Robin Dreeke's book, Unbreakable Alliances, dives deeper into these topics, providing actionable advice for anyone looking to improve their communication skills, leadership, and relationship-building strategies. If you want to learn how to connect with anyone, build trust, and lead effectively in any situation, this episode is for you! Get in touch with Robin here: https://www.robindreeke.com/ LinkedIn: https://www.linkedin.com/in/rdreeke/ Insta: https://www.instagram.com/rdreeke/?hl=en Don't forget to like, subscribe, and share this episode to help others learn the art of trust-building, influence, and human behavior mastery.    

Property Management Business
51. Mistakes PMs Make When Talking To New Owner-Clients Leads With Jen Merritt Of Rentscale

Property Management Business

Play Episode Listen Later May 27, 2025 55:30


Are you losing potential owner leads after the first call? Discover the crucial mistakes property managers make when speaking with potential owner-clients and learn how to transform those conversations into lasting partnerships. Jen Merritt of RentScale joins us to reveal the art and science including specific language cues that build connection, and the follow-up strategies that truly resonate.   Feel the frustration of missed opportunities? Jen shares powerful insights on avoiding the dreaded "show up and throw up" approach and instead, creating genuine rapport. Learn how to earn a prospect's trust and address their specific pain points, turning initial inquiries into committed clients.   Plus, hear an unbelievable story of Jen's extreme dedication to winning over a key owner-client. This episode is packed with actionable advice to help you stop leaving money on the table and start converting more owner leads with authenticity and impact.  RentScale - Helping property management companies grow faster and smarter by mastering the new owner-client acquisition process.   Lead Simple - manage more doors with less stress using LeadSimple   Property Manager Websites - the highest performing property management website in the industry   Rentvine - the property management software you can trust   NARPM Orlando Event: Register here   PMbuild - Marc's education for property managers   Join Marc's new property management Facebook group This podcast is produced by Two Brothers Creative.

Decide It's Your Turn™: The Podcast
From Teen Drivers to Global Beauty: Parenting, Procedures & Personal Growth

Decide It's Your Turn™: The Podcast

Play Episode Listen Later May 26, 2025 43:44


In this juicy episode, Brittany and Christina dive into the real-life rollercoaster of parenting teens in the digital age—hello, driving anxiety and tracking apps! As their kids step into more independence, they share honest reflections on what it means to let go, trust, and stay connected in today's tech-heavy world.From there, the conversation shifts to beauty, healing, and everything in between. The duo gets candid about their personal journeys with cosmetic procedures, recovery expectations, and the emotional layers of beauty enhancements like microblading and CO2 lasers. They even pitch the idea of a girls' trip abroad for beauty treatments—because yes, procedures in places like Vietnam can be that much more affordable.Brittany and Christina also pull back the curtain on social media strategies, content creation, and why your online presence matters more than ever. They talk algorithms, authenticity, and why platforms like Instagram are more than just pretty pictures—they're search engines, trust-builders, and marketing powerhouses.If you're a mom navigating tech-savvy teens, a beauty junkie curious about procedures, or an entrepreneur building your brand online—this one hits it all.About Brittany and Christina:Meet Brittany and Christina, your dynamic podcast hosts who bring their unique blend of expertise, passion, and life experience to every conversation.Brittany, affectionately known as Britt, mom, mommy, bruh, and Queen, lives in Vancouver with her husband and their three fantastic kids (tweens and teens, hence the playful nicknames). Together for nearly two decades, Brittany and her husband share a love for travel and adventure. A self-proclaimed endurance sport junkie, Brittany thrives on pushing herself beyond her comfort zone to unlock her full potential. As a coach, she specializes in helping clients overcome overwhelm by aligning personal goals and values with actionable steps for success. Her greatest joys come from connecting with new people and witnessing their incredible achievements.Christina Lecuyer, a former professional golfer and TV host, is recognized as one of GlobeNewswire's Top Confidence Coaches. She works with clients worldwide, including entrepreneurs, Wall Street executives, stay-at-home moms, and small business owners. Through her signature "Decision, Faith & Action" framework, Christina has guided thousands of clients in creating their own versions of fulfillment and success, often leading to thriving six- and seven-figure businesses. Her 1-on-1 coaching model focuses on mindset and strategy to build self-trust, confidence, and long-term results.Together, Brittany and Christina bring their authentic, energetic, and empowering perspectives to help listeners navigate life, achieve their goals, and embrace their fullest potential. Feeling like you want to share a hot topic you'd like us to discuss on the podcast? Send us a DM over on Instagram at @anythingbutaveragepod. Your hot topic just might make it in the next episode!

Decide It's Your Turn™: The Podcast
Cut, Heal, Glow: Eye Surgery, Confidence & the Real Talk on Recovery

Decide It's Your Turn™: The Podcast

Play Episode Listen Later May 19, 2025 37:31


In this raw and refreshingly honest conversation, Christina opens up about her recent eye surgery—from the surprising decision to do it awake to the rollercoaster of recovery. Joined by Brittany, the two dive into the deeper layers of pain management, body image, and the mindset behind cosmetic enhancements. They reflect on societal beauty standards, the role of community support, and the courage it takes to make—and talk about—personal choices that are often judged or misunderstood.This episode also explores how self-improvement journeys like 75 Hard intersect with personal growth and confidence, and why it's time to ditch the shame and embrace open conversations about beauty, wellness, and investing in yourself—inside and out.Whether you're considering a procedure, recovering from one, or just curious how others navigate the decision, this episode brings compassion, realness, and a touch of humor.About Brittany and Christina:Meet Brittany and Christina, your dynamic podcast hosts who bring their unique blend of expertise, passion, and life experience to every conversation.Brittany, affectionately known as Britt, mom, mommy, bruh, and Queen, lives in Vancouver with her husband and their three fantastic kids (tweens and teens, hence the playful nicknames). Together for nearly two decades, Brittany and her husband share a love for travel and adventure. A self-proclaimed endurance sport junkie, Brittany thrives on pushing herself beyond her comfort zone to unlock her full potential. As a coach, she specializes in helping clients overcome overwhelm by aligning personal goals and values with actionable steps for success. Her greatest joys come from connecting with new people and witnessing their incredible achievements.Christina Lecuyer, a former professional golfer and TV host, is recognized as one of GlobeNewswire's Top Confidence Coaches. She works with clients worldwide, including entrepreneurs, Wall Street executives, stay-at-home moms, and small business owners. Through her signature "Decision, Faith & Action" framework, Christina has guided thousands of clients in creating their own versions of fulfillment and success, often leading to thriving six- and seven-figure businesses. Her 1-on-1 coaching model focuses on mindset and strategy to build self-trust, confidence, and long-term results.Together, Brittany and Christina bring their authentic, energetic, and empowering perspectives to help listeners navigate life, achieve their goals, and embrace their fullest potential. Feeling like you want to share a hot topic you'd like us to discuss on the podcast? Send us a DM over on Instagram at @anythingbutaveragepod. Your hot topic just might make it in the next episode!

Jungunternehmer Podcast
Chancen und Herausforderungen als Immigrant Founder in Deutschland | Automatisierung der Compliance für Startups | Remote first und Trust building: Insights von Secfix - mit Founderin Fabiola Munguia und Mike Mahlkow

Jungunternehmer Podcast

Play Episode Listen Later May 17, 2025 72:06


Mike Mahlkow spricht mit Fabiola Munguia, Gründerin von Secfix, über den Aufbau eines Unternehmens, das Startups und KMUs dabei hilft, IT-Sicherheit und Compliance zu automatisieren. Sie teilt ihre spannenden Erfahrungen als Immigrant Founder in Deutschland, erklärt die Grundlagen von ISO 27001, SOC2 und anderen Zertifikaten, und warum sie für Unternehmen, die mit Enterprise-Kunden arbeiten wollen, essenziell sind. Fabiola erklärt, wie Secfix den Zertifizierungsprozess radikal vereinfacht und Startups dabei unterstützt, schneller und effizienter vertrauenswürdige Partnerschaften mit großen Kunden aufzubauen. Außerdem gibt sie Einblicke in die Herausforderungen und Vorteile, als Immigrant in Deutschland zu gründen, sowie Tipps für den Aufbau eines Remote-Teams. Was du lernst: Warum Compliance für Startups wichtig ist: Was ISO 27001, SOC2 und andere Zertifikate bedeuten und wann sie für Unternehmen relevant werden Warum Compliance nicht nur eine Pflichtaufgabe ist, sondern ein entscheidender Faktor für den Erfolg im Enterprise Sales Wie Secfix den Zertifizierungsprozess automatisiert: Wie Secfix IT-Sicherheits- und Compliance-Prozesse mit Tools wie AWS, Jira, und Google Workspaces integriert und Daten automatisiert verarbeitet Der Unterschied zwischen zwölf Monaten manueller Zertifizierung und einer automatisierten Lösung, die in nur zwei bis vier Monaten Ergebnisse liefert Trust-Building durch ein Trust Center: Wie ein öffentliches Trust Center auf der Unternehmenswebsite hilft, das Vertrauen potenzieller Kunden zu stärken und Sales-Prozesse zu beschleunigen Warum ein professioneller, automatisierter Ansatz die Chancen auf Enterprise-Deals signifikant erhöht Immigrant Founder in Deutschland: Welche Herausforderungen Fabiola als Immigrant in Deutschland meistern musste, von Bürokratie bis hin zu Visum-Problemen Warum Deutschland trotzdem ein attraktiver Standort für Gründer ist, insbesondere durch Netzwerke und Förderprogramme wie Exist Remote-First-Company Building: Wie Secfix ein 100% Remote-Team aufgebaut hat und warum Transparenz, Overcommunication und Result-Driven-Work die Schlüssel zum Erfolg sind Tools wie Notion, Gather und Slack, die helfen, ein Remote-Team effizient und kollaborativ zu führen ALLES ZU UNICORN BAKERY: https://zez.am/unicornbakery  Hier findest du Fabiola: LinkedIn: https://www.linkedin.com/in/fabiola-munguia/  Website: https://de.secfix.com/  Mehr zu Mike: LinkedIn: https://www.linkedin.com/in/mikemahlkow/  Website: https://fastgen.com Join our Founder Tactics Newsletter: 2x die Woche bekommst du die Taktiken der besten Gründer der Welt direkt ins Postfach: https://www.tactics.unicornbakery.de/  Kapitel: (00:00:00) Wer ist Founderin Fabiola Munguia & was kann Secfix? (00:04:57) Was sollte ich als Gründer über Zertifikate wissen? (00:09:37) Risiken für Startups beim Regelbruch (00:13:12) Der Nachweis von Mitarbeiter-Compliance (00:17:58) Wer braucht die ISO und SOC2 Zertifikate wirklich? (00:23:26) Hilft Secfix auch beim Sales Enablement? (00:28:54) Wie optimiert Secfix Prozesse? (00:33:33) Welche Zertifikate sind noch relevant? (00:41:20) Wie ist die Akzeptanz des neuen ISO 42001 und wann wird das gebraucht? (00:47:37) Immigrant Founder: Warum Deutschland und was sind die Herausforderungen? (00:54:18) Deutschland, deine Bürokratie: Ohne Visum keine Gründung, ohne Profitabilität aber kein Visum (00:58:34) Wie organisiert sich Secfix intern? (01:04:47) 100 % remote: Was sind die Herausforderungen?

Decide It's Your Turn™: The Podcast
Aging Out Loud: Beauty, Botox & the Battle for Confidence

Decide It's Your Turn™: The Podcast

Play Episode Listen Later May 12, 2025 38:53


In this candid and wide-ranging conversation, Brittany and Christina dive into the realities of aging in today's world—from personal growth challenges like 75 Hard to hot topics like Botox, beauty standards, and the pressure to age gracefully. They unpack the stark contrasts between healthcare systems in Canada and the U.S., share honest stories about surgical procedures, and reflect on how confidence is influenced by everything from peptides to personal choices.You'll hear their unfiltered takes on cosmetic trends, why some treatments work better than others, and how external criticism—especially from family—can shake even the strongest self-image. This episode is a refreshing blend of real talk and research-backed insight for anyone curious about health, longevity, and looking (and feeling) good while doing it.About Brittany and Christina:Meet Brittany and Christina, your dynamic podcast hosts who bring their unique blend of expertise, passion, and life experience to every conversation.Brittany, affectionately known as Britt, mom, mommy, bruh, and Queen, lives in Vancouver with her husband and their three fantastic kids (tweens and teens, hence the playful nicknames). Together for nearly two decades, Brittany and her husband share a love for travel and adventure. A self-proclaimed endurance sport junkie, Brittany thrives on pushing herself beyond her comfort zone to unlock her full potential. As a coach, she specializes in helping clients overcome overwhelm by aligning personal goals and values with actionable steps for success. Her greatest joys come from connecting with new people and witnessing their incredible achievements.Christina Lecuyer, a former professional golfer and TV host, is recognized as one of GlobeNewswire's Top Confidence Coaches. She works with clients worldwide, including entrepreneurs, Wall Street executives, stay-at-home moms, and small business owners. Through her signature "Decision, Faith & Action" framework, Christina has guided thousands of clients in creating their own versions of fulfillment and success, often leading to thriving six- and seven-figure businesses. Her 1-on-1 coaching model focuses on mindset and strategy to build self-trust, confidence, and long-term results.Together, Brittany and Christina bring their authentic, energetic, and empowering perspectives to help listeners navigate life, achieve their goals, and embrace their fullest potential. Feeling like you want to share a hot topic you'd like us to discuss on the podcast? Send us a DM over on Instagram at @anythingbutaveragepod. Your hot topic just might make it in the next episode!

“HR Heretics” | How CPOs, CHROs, Founders, and Boards Build High Performing Companies
Creating the 'Airbnb for Offsites': Jared Kleinert on Building the Future of Work Retreats

“HR Heretics” | How CPOs, CHROs, Founders, and Boards Build High Performing Companies

Play Episode Listen Later May 8, 2025 38:40


In this episode of HR Heretics, Nolan Church and Kelli Dragovich interview Jared Kleinert, founder of Offsite.com, who shares insights on planning effective team retreats that transform from "nice-to-have" into strategic "must-have" events for remote and hybrid companies. Kleinert emphasizes that successful offsites require intentional planning with clear objectives, arguing that thoughtfully designed retreats drive organizational alignment, build trust between teammates, and provide measurable business value beyond just logistics.*Email us your questions or topics for Kelli & Nolan: hrheretics@turpentine.coFor coaching and advising inquire at https://kellidragovich.com/HR Heretics is a podcast from Turpentine.Support HR Heretics Sponsors:Planful empowers teams just like yours to unlock the secrets of successful workforce planning. Use data-driven insights to develop accurate forecasts, close hiring gaps, and adjust talent acquisition plans collaboratively based on costs today and into the future. ✍️ Go to https://planful.com/heretics to see how you can transform your HR strategy.Metaview is the AI assistant for interviewing. Metaview completely removes the need for recruiters and hiring managers to take notes during interviews—because their AI is designed to take world-class interview notes for you. Team builders at companies like Brex, Hellofresh, and Quora say Metaview has changed the game—see the magic for yourself: https://www.metaview.ai/hereticsKEEP UP WITH JARED, NOLAN + KELLI ON LINKEDINJared: https://www.linkedin.com/in/jaredkleinertNolan: https://www.linkedin.com/in/nolan-church/Kelli: https://www.linkedin.com/in/kellidragovich/—LINK/S:Offsite: https://marketplace.offsite.com/inquiry?utm=hrheretics—TIMESTAMPS:(00:00) Intro(00:47) Offsite's Business Model and Vision(02:17) Remote Work Trends and Offsite Planning(04:49) Elements of a Successful Offsite(09:38) Measuring Offsite ROI and Effectiveness(14:00) Adapting Offsites During Economic Downturns(16:26) Sponsors Planful | Metaview(19:52) Strategic Offsite Planning and Best Practices(26:46) Balancing Team Building and Business Performance(30:34) Executive Offsite Tactics and Trust Building(34:04) Pre-Offsite Preparation and Intention Setting(37:15) Wrap This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit hrheretics.substack.com

Starting a Business Simplified: Navigating the Shift
Building Trust with Clients: Essential Strategies Beyond the Hospital Bedside!

Starting a Business Simplified: Navigating the Shift

Play Episode Listen Later May 6, 2025 24:21


Are you stepping into entrepreneurship after years in healthcare, only to find building trust with clients feels much harder outside the hospital walls? You're not alone! Many purpose-driven professionals discover that inspiring confidence in new clients—especially strangers—can be daunting after working so naturally with vulnerable patients. In this episode, Suzy Wraines reveals simple, actionable strategies to transfer your bedside trust-building skills into business success. Learn how to ask the right questions, track the right metrics, and truly connect with your audience—so your marketing genuinely resonates, and you see real results. If you're tired of posting with no engagement or feeling invisible despite your expertise, tune in and simplify your approach to visibility and trust. It's time to make your business growth as reliable as checking your patient's vital signs! The first step to leave the healthcare system and start a business is listening to the Starting a Business Simplified Podcast: https://www.startingabusinesssimplified.com/podcast Starting a Business Simplified Website: https://www.startingabusinesssimplified.com/ Higher Purpose Entrepreneur Community: https://www.skool.com/higherpurposeentrepreneur/about - Contents: (00:00) Intro (00:28) "Market Research Parallels Healthcare" (03:07) Developing a Strategic Marketing Plan (08:35) Vet Tech Guides Client With Care (11:25) "Building Trust Through Consistent Marketing" (15:03) "Join Our Supportive Community" (18:10) "Aligning Communication for Trust Building" (20:05) Tracking Metrics for Entrepreneur Success (23:05) Next Episode: Story & Data Confidence Get full access to Staring a Business Simplified at startingabusinesssimplified.substack.com/subscribe

Solutions Podcast Series
Training with ABB - Say what you do, do what you say

Solutions Podcast Series

Play Episode Listen Later May 6, 2025 11:26


In this episode of the ABB Solutions Podcast, host Mike Murphy is again joined by Randy Stevens, North American Training Manager for Automation Solutions at ABB. The conversation continues around continuous improvement and project management, focusing on integrity, consistency, and Randy's “Say What You Do and Do What You Say” philosophy. This episode dives into how trust, accountability, and communication play key roles in personal and professional success. Tune in to hear insights on:Trust & Integrity in Action: Why following through on commitments, big or small, matters more than ever.Practical Tools for Accountability: Leveraging simple tech like your phone's Notes app or to-do list to stay on track.Reliability as a Character Trait: Reliability builds stronger workplace relationships and team cohesion.Building Consistency: Reliability isn't part-time — it's an all-the-time mindset.Handling Mistakes: Owning up, communicating clearly, and using missteps as opportunities to improve.Reestablishing Trust: How to recover when things fall through and the importance of transparency in the process.  If you would like to attend a training, head over to our U.S. Drives & PAC Automations Solutions Training page.  Interested in learning more about ABB Drives? Join our Tech Tuesday webinars, where our experts tackle topics ranging from improving efficiency and reliability to solving maintenance issues.Podcast: Maximizing your learning potential Podcast: Mastering PresentationsPodcast: Continuous ImprovementPodcast: Training Metrics

Decide It's Your Turn™: The Podcast
Hot Takes & Hard Truths: Reality, Relationships, and the Random Sh*t In Between

Decide It's Your Turn™: The Podcast

Play Episode Listen Later May 5, 2025 34:34


In this no-holds-barred episode, Brittany and Christina dive headfirst into the chaotic beauty of pop culture, reality TV, modern marriage, and everything in between. From parenting pressures to dating app disasters, they explore what it means to live authentically in a world shaped by curated social media feeds and influencer advice.They also take a brutally honest look at entrepreneurship versus traditional employment, financial literacy, and the sometimes cringe-worthy source of relationship advice. With sarcasm, smarts, and a lot of side tangents, this episode is both a laugh and a reality check.About Brittany and Christina:Meet Brittany and Christina, your dynamic podcast hosts who bring their unique blend of expertise, passion, and life experience to every conversation.Brittany, affectionately known as Britt, mom, mommy, bruh, and Queen, lives in Vancouver with her husband and their three fantastic kids (tweens and teens, hence the playful nicknames). Together for nearly two decades, Brittany and her husband share a love for travel and adventure. A self-proclaimed endurance sport junkie, Brittany thrives on pushing herself beyond her comfort zone to unlock her full potential. As a coach, she specializes in helping clients overcome overwhelm by aligning personal goals and values with actionable steps for success. Her greatest joys come from connecting with new people and witnessing their incredible achievements.Christina Lecuyer, a former professional golfer and TV host, is recognized as one of GlobeNewswire's Top Confidence Coaches. She works with clients worldwide, including entrepreneurs, Wall Street executives, stay-at-home moms, and small business owners. Through her signature "Decision, Faith & Action" framework, Christina has guided thousands of clients in creating their own versions of fulfillment and success, often leading to thriving six- and seven-figure businesses. Her 1-on-1 coaching model focuses on mindset and strategy to build self-trust, confidence, and long-term results.Together, Brittany and Christina bring their authentic, energetic, and empowering perspectives to help listeners navigate life, achieve their goals, and embrace their fullest potential. Feeling like you want to share a hot topic you'd like us to discuss on the podcast? Send us a DM over on Instagram at @anythingbutaveragepod. Your hot topic just might make it in the next episode!

Customer Service Revolution
202: Trust Matters More Than Ever

Customer Service Revolution

Play Episode Listen Later May 1, 2025 35:08 Transcription Available


Summary   In this conversation, Dr. David Horsager, a leading authority on trust, discusses the critical role of trust in leadership and business. He emphasizes that trust is not just a soft skill but a fundamental component that affects the bottom line. The discussion covers the historical context of trust, the shift towards personal trust in the digital age, and practical tools for measuring and building trust within organizations. Dr. Horsager introduces the eight pillars of trust and highlights the importance of clarity and humility in fostering trust. The conversation concludes with actionable insights for leaders to enhance trust in their teams and organizations. takeaways Trust is a timeless and essential element in business. A lack of trust can be a significant expense for organizations. Trust has shifted from institutional to personal in nature. Measuring trust is crucial for understanding organizational gaps. Clarity is the foundation for building trust. The eight pillars of trust include clarity, compassion, character, commitment, competence, connection, contribution, and consistency. Effective communication is key to establishing trust. Humility plays a vital role in being perceived as trustworthy. Leaders should promise less and focus on delivering what they commit to. Building trust requires actionable tools and frameworks. Chapters 00:00Introduction to Trust and Leadership 02:03The Importance of Trust in Business 05:58Historical Context of Trust 10:06The Shift to Personal Trust 12:01Measuring Trust in Organizations 14:03Building Trust: The Eight Pillars 18:03Clarity as a Foundation for Trust 21:46Practical Tools for Trust Building 25:54The Role of Humility in Trust 30:11Conclusion and Key Takeaways

Post Reports
Decades of trust-building in Vietnam, coming undone by Trump

Post Reports

Play Episode Listen Later Apr 30, 2025 32:38


On April 30, 1975, the Vietnam War came to an end, as North Vietnamese closed in on the South Vietnamese capital and thousands of American personnel frantically evacuated. The war left a devastating legacy: More than 3 million Vietnamese died and more than 58,000 U.S. troops were killed. The remains of more than 300,000 Vietnamese soldiers and 1,200 U.S. service members are still missing. Over the past five decades, there has been a delicate progress toward peace and reconciliation between the countries, facilitated by trade, U.S. Agency for International Development and the U.S. Institute of Peace. Under President Donald Trump, that's all being unraveled. On today's show, South East Asia Bureau chief Rebecca Tan shares her reporting from Vietnam on the painful legacies of the war and how U.S.-Vietnam relations are suddenly faltering. This episode was produced by Elana Gordon, and mixed by Sam Bair. It was edited by Lucy Perkins with help from Peter Finn and Maggie Penman. Thank you to Emma Talkoff. Subscribe to The Washington Post here.

Derate The Hate
Rebuilding Trust, Rewiring Negativity, and Facing the Humaning Crisis – DTH Episode 261 with Kim Bach

Derate The Hate

Play Episode Listen Later Apr 30, 2025 39:29


Send Wilk a text with your feedback!How do we turn information into true transformation? This week on Derate The Hate, I'm joined by Kim Bach, cofounder of Dailyhuman Inc., mindset coach, and Chief People Officer, who is on a mission to close the gap between knowing and becoming. In this conversation, we explore what Kim calls the "humaning crisis" — a growing struggle with negativity, disconnection, and lack of essential soft skills.Kim shares tools and insights around self-reflection, storytelling, and the development of a growth mindset — all essential for rebuilding trust in ourselves and with others. With 80% of our 80,000 daily thoughts being negative, it's easy to see how default thinking can feed polarization and discontent. But the good news? We can change the story we tell ourselves.If you're ready to take the next best step toward becoming the next best version of yourself, this episode is for you.

The Lean Solutions Podcast
Coaching For Success

The Lean Solutions Podcast

Play Episode Listen Later Apr 29, 2025 44:43


What You'll Learn:In this episode, hosts Catherine McDonald, Patrick Adams, and guest Olaf Boettger discuss the importance of coaching for success, particularly in developing and mentoring emerging leaders. They highlight the need for leaders to unlearn harmful behaviors and adapt to new leadership styles.About the Guest:With 26 years of experience in Continuous Improvement, our guest brings a wealth of knowledge and a unique perspective shaped by leadership roles at two of the world's most respected organizations: Procter & Gamble and Danaher. He spent 10 years at P&G, including time as a Brand Manager, and 16 years at Danaher, where he served in a variety of critical roles. His expertise spans over three core areas, Business Leadership, Continuous Improvement Leadership, and Executive Coaching. Whether driving operational excellence, leading transformation, or coaching executives, he brings a powerful blend of strategy, systems thinking, and people development to the table.Links:Click Here For Olaf Boettger LinkedIn

Decide It's Your Turn™: The Podcast
Resilience, Reality, and the Power of Saying No: From Mom Life to the Masters

Decide It's Your Turn™: The Podcast

Play Episode Listen Later Apr 28, 2025 37:52


In this heartfelt and lively episode, Brittany and Christina open up about life's emotional highs and lows—from navigating personal struggles and family support to building stronger communities and facing fears (including some hilarious run-ins with rodents and snakes).They dive deep into the realities behind social media and fame, the challenges and rewards of networking, and the emotional growth that comes from vulnerability and connection. The conversation also swings into the excitement of the Masters golf tournament, highlighting Rory McIlroy's inspiring journey of resilience, determination, and the crucial art of saying no.Whether you're a sports fan, a mom juggling it all, or someone passionate about personal growth, this episode is packed with relatable moments, laughter, and powerful takeaways on prioritizing what truly matters in life.About Brittany and Christina:Meet Brittany and Christina, your dynamic podcast hosts who bring their unique blend of expertise, passion, and life experience to every conversation.Brittany, affectionately known as Britt, mom, mommy, bruh, and Queen, lives in Vancouver with her husband and their three fantastic kids (tweens and teens, hence the playful nicknames). Together for nearly two decades, Brittany and her husband share a love for travel and adventure. A self-proclaimed endurance sport junkie, Brittany thrives on pushing herself beyond her comfort zone to unlock her full potential. As a coach, she specializes in helping clients overcome overwhelm by aligning personal goals and values with actionable steps for success. Her greatest joys come from connecting with new people and witnessing their incredible achievements.Christina Lecuyer, a former professional golfer and TV host, is recognized as one of GlobeNewswire's Top Confidence Coaches. She works with clients worldwide, including entrepreneurs, Wall Street executives, stay-at-home moms, and small business owners. Through her signature "Decision, Faith & Action" framework, Christina has guided thousands of clients in creating their own versions of fulfillment and success, often leading to thriving six- and seven-figure businesses. Her 1-on-1 coaching model focuses on mindset and strategy to build self-trust, confidence, and long-term results.Together, Brittany and Christina bring their authentic, energetic, and empowering perspectives to help listeners navigate life, achieve their goals, and embrace their fullest potential. Feeling like you want to share a hot topic you'd like us to discuss on the podcast? Send us a DM over on Instagram at @anythingbutaveragepod. Your hot topic just might make it in the next episode!

Develop This: Economic and Community Development
DT #557 Building Bridges: The St. Louis BRE Initiative

Develop This: Economic and Community Development

Play Episode Listen Later Apr 23, 2025 27:26


Summary In this episode of the Develop This podcast, Dennis interviews Jason Archer, the Vice President of Business Development for the St. Louis Economic Development Partnership. They discuss the importance of business retention and expansion (BRE) programs, particularly the innovative regional BRE committee established during the pandemic. Jason shares insights on building trust among economic development partners, the structure of their outreach efforts, and the challenges faced in maintaining collaboration. The conversation highlights the significance of data collection, quantifying success, and practical advice for other organizations looking to implement similar initiatives. Takeaways The St. Louis Partnership focuses on economic development for the city and county. Business retention and expansion (BRE) is a key pillar of economic development. The regional BRE committee was formed during the pandemic to enhance outreach efforts. Trust-building among economic development partners is crucial for collaboration. Companies appreciate streamlined communication from multiple agencies in one meeting. Regular meetings and centralized scheduling improve efficiency in outreach. Data collection is essential for understanding company needs and measuring success. Challenges include managing outreach frequency and overcoming company hesitance. Formalizing processes can help in establishing effective BRE programs. Sharing success metrics fosters accountability and collaboration among partners.

The Customer Success Playbook
Customer Success Playbook Podcast S3 E47 - Mary Schmid - When Empathy Tunes in Trust Turns On!

The Customer Success Playbook

Play Episode Listen Later Apr 23, 2025 12:47 Transcription Available


Send us a textStrap in for another riveting episode of the Customer Success Playbook, where empathy isn't just a buzzword—it's a business advantage. Hosts Kevin Metzger and Roman Trebon are once again joined by communication maven Mary Schmid, who unpacks the neurological power of empathy and its pivotal role in client trust and loyalty. From the depth of scuba diving to the magic of emotional connection, Mary shares how listening with genuine curiosity can shift even the most transactional relationships into long-term partnerships.Detailed Analysis: In this Wednesday "One Big Question" edition, the trio explores how empathy drives client loyalty, especially in high-stakes sectors like finance. Mary challenges the misconception that empathy is about agreement, reframing it instead as a courageous act of understanding. Through her neuroscience-informed approach, she explains how empathy fosters psychological safety, laying the groundwork for trust.The conversation ventures into practical insights for customer success professionals: the importance of leading with emotional curiosity, the discipline of "listening to connect," and how to gracefully introduce differing perspectives once mutual understanding is established. Mary introduces a powerful sequence: empathy first, connection second, and then collaboration. The episode highlights that curiosity and compassion aren't liabilities—they are strategic tools.Also discussed: how leaders can break free from monologue mode by shifting into learner mode, and how to handle moments when your perspective diverges from the client's. Spoiler: it involves asking permission to share, not bulldozing your view across the conversation table.Roman humorously pitches Mary for a bigger stage beyond customer success, and honestly, we agree.The bottom line? Connection comes before correction. Action comes after understanding.Now you can interact with us directly by leaving a voice message at https://www.speakpipe.com/CustomerSuccessPlaybookCheck out https://funnelstory.ai/ for more details about Funnelstory. You can also check out our full video review of the product on YouTube at https://youtu.be/4jChYZBVz2Y.Please Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.

Investor Fuel Real Estate Investing Mastermind - Audio Version

In this engaging conversation, Chris Logan, founder of Virtual Wholesaling Made Simple, shares his journey from traditional wholesaling to virtual wholesaling, emphasizing the importance of mindset, building trust with sellers, and streamlining business operations. He provides actionable insights on how to identify profitable territories, the significance of tracking metrics, and the mindset shifts necessary for success in the real estate industry. Chris also discusses his passion for helping others achieve their goals in wholesaling and the impact he aims to make in the coming years.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

Conflict Skills
3 Steps To Rebuild Trust After Workplace Conflict

Conflict Skills

Play Episode Listen Later Apr 21, 2025 23:40 Transcription Available


In this episode of the Conflict Skills Podcast, host Simon Goode explores the challenge of rebuilding trust after a conflict, particularly in workplace settings. He outlines a three-phase approach: clarifying expectations, facilitating resolution through empathy and structured reflection, and maintaining positive momentum with ongoing feedback. Throughout, Simon shares practical tools and strategies for managers, team leaders, and colleagues to support trust-building and navigate post-conflict dynamics effectively.--------------TIMESTAMPS: 00:00 Trust Erosion After Conflict03:05 Rebuilding Trust: A Three-Phase Approach06:28 Focus on Short-Term Conflict Management09:43 Empathetic Listening Without Solutions12:56 Restorative Justice and Empathy Guidelines16:54 Breaking Crisis Cycle for Trust20:58 Cultivating Positive Work Relationships22:32 Contact & Support the PodcastClick here to send me a quick message via FanMailSupport the showwebsite: simongoode.com email: podcast@simongoode.com

Shoot the Moon with Revenue Rocket
“Earn the Right to the Numbers”: Why Trust Comes Before Financials in M&A

Shoot the Moon with Revenue Rocket

Play Episode Listen Later Apr 17, 2025 27:22


In this episode of Shoot the Moon, Revenue Rocket's Mike Harvath, Matt Lockhart, and Ryan Barnett explore one of the most overlooked tension points in M&A: the financial document request.You've nailed the strategic and cultural fit — but when it comes time to share financials, things stall. Why? It often boils down to trust, financial hygiene, and timing.

Decide It's Your Turn™: The Podcast
Inside the Retreat: How Small Group Experiences Ignite Big Transformations for Women

Decide It's Your Turn™: The Podcast

Play Episode Listen Later Apr 14, 2025 45:55


In this heartfelt and powerful episode, we pull back the curtain on what really happens inside a women's retreat—beyond the curated photos and scenic backdrops. You'll hear directly from attendees who share how investing in themselves led to personal breakthroughs, emotional release, and powerful connections they never expected.From the moment they said yes, these women leaned into discomfort, overcame hesitations, and walked away transformed. We dive into themes of personal growth, vulnerability, accountability, and the unique power of small group dynamics. Whether it was deep conversation over coffee, a spontaneous game of pickleball, or soul-led journaling, every moment offered new layers of perspective and growth.If you've ever considered joining a retreat or longed for deeper connection and clarity in your life—this episode will remind you what's possible when you trust your intuition and show up for you.About Brittany and Christina:Meet Brittany and Christina, your dynamic podcast hosts who bring their unique blend of expertise, passion, and life experience to every conversation.Brittany, affectionately known as Britt, mom, mommy, bruh, and Queen, lives in Vancouver with her husband and their three fantastic kids (tweens and teens, hence the playful nicknames). Together for nearly two decades, Brittany and her husband share a love for travel and adventure. A self-proclaimed endurance sport junkie, Brittany thrives on pushing herself beyond her comfort zone to unlock her full potential. As a coach, she specializes in helping clients overcome overwhelm by aligning personal goals and values with actionable steps for success. Her greatest joys come from connecting with new people and witnessing their incredible achievements.Christina Lecuyer, a former professional golfer and TV host, is recognized as one of GlobeNewswire's Top Confidence Coaches. She works with clients worldwide, including entrepreneurs, Wall Street executives, stay-at-home moms, and small business owners. Through her signature "Decision, Faith & Action" framework, Christina has guided thousands of clients in creating their own versions of fulfillment and success, often leading to thriving six- and seven-figure businesses. Her 1-on-1 coaching model focuses on mindset and strategy to build self-trust, confidence, and long-term results.Together, Brittany and Christina bring their authentic, energetic, and empowering perspectives to help listeners navigate life, achieve their goals, and embrace their fullest potential. Feeling like you want to share a hot topic you'd like us to discuss on the podcast? Send us a DM over on Instagram at @anythingbutaveragepod. Your hot topic just might make it in the next episode!

Selling From the Heart Podcast
Developing Character and Authentic Leadership Featuring Meredith Bell

Selling From the Heart Podcast

Play Episode Listen Later Apr 12, 2025 30:10


Meredith Bell is a master connector and a powerhouse of wisdom who consistently delivers incredible value to those lucky enough to engage with her. As the President and co-founder of Grow Strong Leaders, she brings decades of experience helping organizations strengthen the people side of their business. With a background in education and a passion for communication, Meredith naturally blends her teaching skills with her love for building long-lasting client relationships. Many of her clients and partners have been with her for over 20 years—a testament to her impact and integrity. SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy are joined by Meredith Bell, President and Co-founder of Grow Strong Leaders. Meredith brings decades of leadership and communication expertise to this heart-centered conversation. Together, they explore how trust, character, and authenticity are not just traits, but skills that can be developed. Meredith discusses practical strategies from her award-winning book and emphasizes the importance of inner work, curiosity, and genuine service in building lasting client relationships. From the power of pause to the art of deep listening, this episode is a must-listen for any sales professional who wants to lead with character and connect more deeply.KEY TAKEAWAYSAuthenticity in Sales: Genuine connection and honesty are the foundation for trust and long-term client relationships.Character is Developable: Integrity, empathy, accountability, and self-awareness are not fixed traits—they can be cultivated through practice and intention.Lead with Service: Focus on serving others rather than pushing products. The best sales come from putting the client first.The Power of Listening: Deep listening, paired with curiosity, is a superpower in sales and leadership.Do the Inner Work: Resilience, patience, and personal growth fuel external success.Practice the Pause: Silence isn't awkward—it's powerful. Creating space allows for better communication and connection.HIGHLIGHT QUOTES

More Than Mommy
254 Trust Building Offers Sold in 72 hours...

More Than Mommy

Play Episode Listen Later Apr 10, 2025 11:34


Wow - I knew this was going to be big -but this truly excites me how many women are ready to study their design!!   I went to raise the price this morning on Her Voice by Design™ and people were still buying each minute and I didn't have the heart! So, we extended to noon eastern today!!!  Don't miss out - if you didn't join us yet for $27, this is your sign www.julieciardi.com/voice Price going up at noon eastern to $77 - it is a must not miss!!!!  P.S. listen to this episode to learn about why I am building a trust building offer!

No More Leadership BS
The HR Myth: Why They're Not Actually Your Workplace Ally with Jeff Conroy

No More Leadership BS

Play Episode Listen Later Apr 9, 2025 23:01


HR: Friend or Foe? The Truth About Who HR Really Works For Thinking about running to HR with your workplace woes? You might want to listen to this episode first. Our hosts tackle the persistent myth that HR departments exist primarily to support employees. Spoiler alert: they're actually there to protect the company! The Darth Vader Effect Jeff shares a shocking story about an HR department that actually reveled in being feared by employees—with one HR rep proudly comparing himself to Darth Vader. We explore why this toxic approach damages company culture and undermines trust. When Missions Misalign What happens when HR's mission doesn't match the company's mission? Our hosts discuss real examples where this disconnect led to lost employees and destroyed trust. Learn how leadership must ensure alignment for a healthy workplace. Building Bridges, Not Barriers Despite their sometimes fearsome reputation, most HR professionals are caring, dedicated individuals trying to balance company protection with employee support. Discover how communication and follow-through can transform HR from perceived enemy to valued resource. The Bottom Line HR departments serve a critical purpose, but they're caught between protecting the company and supporting employees. The best HR functions as a trusted, kind arbiter that maintains alignment with the company's mission. Tune in for: ->Real stories of HR nightmares and successes ->Tips for leadership to evaluate their HR department's effectiveness ->How employee handbooks should (but often don't) guide workplace behavior ->The three qualities our hosts believe define the perfect HR department Wherever you stand with your HR department, this episode will give you fresh perspective on this crucial but often misunderstood corporate function!

LTC University Podcast
Don't Run from the Fire — Run To It "Service Recovery"

LTC University Podcast

Play Episode Listen Later Apr 8, 2025 35:25


www.YourHealth.orgwww.SCHomeRx.comwww.thedisruptedpodcast.comwww.experiencinghealthcare.com www.YourHealth.Org

Grownlearn
Sales Evolution How Trust-Building Communities & AI Tools Are Redefining Selling with Simon Severino

Grownlearn

Play Episode Listen Later Apr 8, 2025 30:43


The sales playbook has changed. In this episode, global sales strategist Simon Severino ⁨@strategysprints⁩ reveals how AI tools and trust-driven communities are replacing old-school tactics. Learn: ✔ Why AI-powered sales tools work only when paired with human trust ✔ How communities like Sprint Club drive 3-5x higher conversion rates ✔ 2024's buyer psychology shifts (and how to adapt your pipeline) ✔ Simon's “de-risking” framework for tech adoption

Decide It's Your Turn™: The Podcast
From Dream Cars to Decluttering: Choosing a Lifestyle That Fits

Decide It's Your Turn™: The Podcast

Play Episode Listen Later Apr 7, 2025 37:25


In this unfiltered and energizing episode, Brittany and Christina dive deep into hydration hacks, health routines, mindful consumer choices, and the truth behind shopping habits in a world of overwhelm. From personal stories of lifestyle shifts to the ultimate dream car manifestation (hello, Range Rover), they explore how every choice—from decluttering closets to skipping restaurant lines—reflects your priorities and personal growth. Get ready for real talk on minimalism, car culture, breaking rules, and living your best life without apologizing. Whether it's navigating the wild energy of Vegas or making room for what really matters, this convo hits on all the juicy stuff: wellness, travel, dining, and the beauty of saying YES to yourself.About Brittany and Christina:Meet Brittany and Christina, your dynamic podcast hosts who bring their unique blend of expertise, passion, and life experience to every conversation.Brittany, affectionately known as Britt, mom, mommy, bruh, and Queen, lives in Vancouver with her husband and their three fantastic kids (tweens and teens, hence the playful nicknames). Together for nearly two decades, Brittany and her husband share a love for travel and adventure. A self-proclaimed endurance sport junkie, Brittany thrives on pushing herself beyond her comfort zone to unlock her full potential. As a coach, she specializes in helping clients overcome overwhelm by aligning personal goals and values with actionable steps for success. Her greatest joys come from connecting with new people and witnessing their incredible achievements.Christina Lecuyer, a former professional golfer and TV host, is recognized as one of GlobeNewswire's Top Confidence Coaches. She works with clients worldwide, including entrepreneurs, Wall Street executives, stay-at-home moms, and small business owners. Through her signature "Decision, Faith & Action" framework, Christina has guided thousands of clients in creating their own versions of fulfillment and success, often leading to thriving six- and seven-figure businesses. Her 1-on-1 coaching model focuses on mindset and strategy to build self-trust, confidence, and long-term results.Together, Brittany and Christina bring their authentic, energetic, and empowering perspectives to help listeners navigate life, achieve their goals, and embrace their fullest potential. Feeling like you want to share a hot topic you'd like us to discuss on the podcast? Send us a DM over on Instagram at @anythingbutaveragepod. Your hot topic just might make it in the next episode!

Beyond 7 Figures: Build, Scale, Profit
How to Leverage AI for Business Growth Without Losing Trust

Beyond 7 Figures: Build, Scale, Profit

Play Episode Listen Later Apr 4, 2025 50:01


Learn how AI is changing the way businesses grow and connect with people. AI is changing the game in marketing, content creation, and business growth. But here's the real question how do you use AI without losing the personal touch that sets your business apart? In this episode, I sit down with Ronsley Vaz, an expert in podcasting and business, to talk about the balance between AI and human connection. He breaks down how you can leverage AI to scale, reach more people, and tell better stories without sounding robotic. Whether you're new to AI or looking for smarter ways to integrate it into your business, this conversation is packed with real strategies you can apply right now.     Guest: Ronsley Vaz Guest bio: A computer scientist, software engineer, author, TED speaker, serial entrepreneur, and podcaster.   KEY TAKEAWAYS:   AI can help businesses grow, but human connection is still the key to building trust. Storytelling makes your brand stand out, even in an AI-driven world. Podcasting is a powerful way to connect with your audience and build authority. AI can save time by automating tasks, but it should not replace personal engagement. Great conversations create more impact than just pushing out content. Using AI the right way can help businesses reach more people and scale faster. Authenticity matters—your audience wants to connect with real people, not just automation. AI and human creativity work best together when used to enhance, not replace, each other.     Growing your business is hard, but it doesn't have to be. In this podcast, we will be discussing top level strategies for both growing and expanding your business beyond seven figures.   The show will feature a mix of pure content and expert interviews to present key concepts and fundamental topics in a variety of different formats. We believe that this format will enable our listeners to learn the most from the show, implement more in their businesses, and get real value out of the podcast. Enjoy the show.     Please remember to rate, review and subscribe to the podcast so you don't miss any future episodes. Your support and reviews are important and help us to grow and improve the show.       Follow Charles Gaudet and Predictable Profits on Social Media: Facebook: facebook.com/PredictableProfits Instagram: Instagram.com/predictableprofits Twitter: twitter.com/charlesgaudet LinkedIn: linkedin.com/in/charlesgaudet Visit Charles Gaudet's Wesbites: www.PredictableProfits.com

Thoma Bravo's Behind the Deal
Beyond Trust: Building the Cultural Fabric at EQS Group with Achim Weick and Irina Hemmers

Thoma Bravo's Behind the Deal

Play Episode Listen Later Apr 3, 2025 20:07


In this Beyond the Deal mini-sode, Thoma Bravo Partner Irina Hemmers and EQS Group Founder and CEO Achim Weick discuss the crucial role of culture in EQS Group's journey.  Achim shares his experience founding a company culture centered on trust. Hear how his focus has driven EQS Group's success as a leading European software company and some lessons he's learned along the way. For more information on Thoma Bravo's Behind the Deal, visit https://www.thomabravo.com/behindthedeal Learn more about Thoma Bravo: https://www.thomabravo.com/ Visit EQS Group's website: https://www.eqs.com/ To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices

The Mind Of George Show
How the APPLE Framework Builds Trust with Your Customer Journey

The Mind Of George Show

Play Episode Listen Later Mar 31, 2025 24:44


93% of businesses are optimizing the wrong part of the funnel—and it's costing them growth, trust, and connection.In today's episode, I walk you through the newly updated version of one of the most powerful frameworks I've ever created: the APPLE Framework for Customer Journey. This isn't just a model—it's a tool I've used with billion-dollar brands, startups, and my own business to build relationships at scale that drive retention, referrals, and sustainable growth.Whether you're writing emails, managing sales calls, onboarding new clients, or simply communicating on social media—this framework will transform how you guide people toward results while building trust every step of the way.What You'll Learn in This EpisodeWhy most businesses are optimizing the wrong things—and what to do insteadHow to communicate more effectively with leads, clients, and your teamThe exact five-step framework (APPLE) for guiding people through your businessHow to use the framework in marketing, sales, delivery, onboarding, and even parentingWhy building trust at scale is the new competitive advantageHow to pre-handle objections, eliminate resistance, and create more referralsKey Takeaways✔️What you tolerate, you teach. What you communicate, you control.✔️The Apple Framework = Acknowledge, Prepare, Project, Let Them Know, Excite✔️Customer journey is NOT your funnel—it's the emotional path people take with your brand.✔️Marketing, sales, and delivery should all be rooted in relationship and trust—not tactics.✔️This framework works in DMs, emails, coaching, team meetings, sales calls, and beyond.✔️Most resistance in business happens when people don't feel safe—this model solves that.✔️Mastering customer journey is about mastering relationships at scale.Timestamps[00:00] – Why 93% of businesses are optimizing the wrong thing[03:00] – The future of business: trust > attention[06:00] – What most people misunderstand about customer journey[10:00] – Introduction to the updated Apple Framework[12:00] – The five steps: Acknowledge, Prepare, Project, Let Them Know, Excite[15:00] – Example 1: Using Apple in an Instagram DM[17:00] – Example 2: Onboarding a new coaching client[18:30] – Example 3: Structuring a sales call with Apple[20:00] – How this framework eliminates resistance and builds confidence[22:00] – Why this works in ANY part of your business (or life)[23:00] – Your challenge: Audit your last message, email, or call—did you Apple it?Choose Your Next Steps:Review your last email, message, or sales call—did you use all five Apple steps?Practice using APPLE in your next piece of communication (DM, email, Zoom call, etc.)Tag me on Instagram @itsGeorgeBryant and let me know how you're applying the framework—I want to hear your wins!Special Invitation: Work With Me!Ready to scale your business through trust, alignment, and relationship-driven strategy?Apply for 1:1 coaching or join the Relationship Beats Algorithms Alliance.

Decide It's Your Turn™: The Podcast
From Weight Loss to Friendship Goals: Navigating Life's Evolutions

Decide It's Your Turn™: The Podcast

Play Episode Listen Later Mar 31, 2025 40:07


In this episode, Brittany and Christina engage with their listeners, discussing their weight loss journeys, the challenges of dieting, and the importance of maintaining friendships. They explore what it means to be a good friend, the dynamics of adult relationships, and how to navigate expectations in friendships. The conversation emphasizes the significance of small habits in achieving personal goals and the need for intentionality in friendships. In this conversation, Christina and Brittany explore the evolving nature of relationships, the significance of individuality within partnerships, and the importance of maintaining friendships. They discuss the ideal girls' trip, emphasizing the need for activities and meaningful experiences. The conversation highlights the shift in priorities as they age, focusing on quality experiences over the quantity of time spent away. They conclude with plans for future adventures, underscoring the value of connection and shared experiences.About Brittany and Christina:Meet Brittany and Christina, your dynamic podcast hosts who bring their unique blend of expertise, passion, and life experience to every conversation.Brittany, affectionately known as Britt, mom, mommy, bruh, and Queen, lives in Vancouver with her husband and their three fantastic kids (tweens and teens, hence the playful nicknames). Together for nearly two decades, Brittany and her husband share a love for travel and adventure. A self-proclaimed endurance sport junkie, Brittany thrives on pushing herself beyond her comfort zone to unlock her full potential. As a coach, she specializes in helping clients overcome overwhelm by aligning personal goals and values with actionable steps for success. Her greatest joys come from connecting with new people and witnessing their incredible achievements.Christina Lecuyer, a former professional golfer and TV host, is recognized as one of GlobeNewswire's Top Confidence Coaches. She works with clients worldwide, including entrepreneurs, Wall Street executives, stay-at-home moms, and small business owners. Through her signature "Decision, Faith & Action" framework, Christina has guided thousands of clients in creating their own versions of fulfillment and success, often leading to thriving six- and seven-figure businesses. Her 1-on-1 coaching model focuses on mindset and strategy to build self-trust, confidence, and long-term results.Together, Brittany and Christina bring their authentic, energetic, and empowering perspectives to help listeners navigate life, achieve their goals, and embrace their fullest potential. Feeling like you want to share a hot topic you'd like us to discuss on the podcast? Send us a DM over on Instagram at @anythingbutaveragepod. Your hot topic just might make it in the next episode!

The Behavioral Economics in Marketing's Podcast
The Trust-Building Process and Remote Team Dynamics | Economics of Remote Work | Behavioral Economics in Marketing Podcast

The Behavioral Economics in Marketing's Podcast

Play Episode Listen Later Mar 27, 2025 15:37


Effectively applying the Trust-Building Process to remote team dynamics is essential for creating a cohesive and productive virtual work environment. By demonstrating competence through skill sharing, fostering integrity with transparent practices, supporting benevolence through regular interactions, ensuring consistency with reliable scheduling, enhancing communication through regular feedback, and promoting reliability with accountability systems, organizations can build a strong foundation of trust. These practices not only strengthen relationships within the team but also contribute to improved collaboration, higher morale, and greater overall success. As remote work becomes increasingly prevalent, focusing on these trust-building strategies will be crucial for maintaining a connected and engaged workforce.   Behavioral Economics in Marketing Podcast | Understanding how we as humans make decisions is an important part of marketing. Behavioral economics is the study of decision-making and can give keen insight into buyer behavior and help to shape your marketing mix. Marketers can tap into Behavioral Economics to create environments that nudge people towards their products and services, to conduct better market research and analyze their marketing mix. Sandra Thomas-Comenole | Host | Marketing professional with over 15 years of experience leading marketing and sales teams and a rigorously quantitative Master's degree in economics from Rensselaer Polytechnic Institute. Check out her Linkedin profile here: Sandra Thomas-Comenole, Head of Marketing, Travel & Tourism

Rethink IT
Turning Transactions Into Trust: Building Better Vendor Relationships

Rethink IT

Play Episode Listen Later Mar 27, 2025 27:35


This week's episode explores how government agencies can shift from transactional vendor relationships to true partnerships rooted in trust, transparency, and shared goals. From the misuse of terms like “ERP” to the challenges of aligning internal agendas with public-facing outcomes, the conversation breaks down what success looks like—and how to get there. Expect honest insights, real-world examples, and a strong case for showing up as your authentic self (yes, even in consulting). 

Decide It's Your Turn™: The Podcast
The Truth About Weight Loss

Decide It's Your Turn™: The Podcast

Play Episode Listen Later Mar 24, 2025 37:04


Christina and Brittany dive deep into the 75 Hard challenge, revealing the mental hurdles, unexpected weight fluctuations, and the mindset shifts needed to stay committed. They discuss the emotional rollercoaster of tracking progress, how body image and past struggles with food impact our perceptions, and why consistency—not perfection—is the key to long-term success. Plus, they share personal stories on DEXA scans, mindset tricks for sticking to tough goals, and why your scale might not tell the full story. If you're tackling a fitness journey, struggling with body confidence, or just looking for motivation to push through, this episode is packed with real talk and actionable takeaways.About Brittany and Christina:Meet Brittany and Christina, your dynamic podcast hosts who bring their unique blend of expertise, passion, and life experience to every conversation.Brittany, affectionately known as Britt, mom, mommy, bruh, and Queen, lives in Vancouver with her husband and their three fantastic kids (tweens and teens, hence the playful nicknames). Together for nearly two decades, Brittany and her husband share a love for travel and adventure. A self-proclaimed endurance sport junkie, Brittany thrives on pushing herself beyond her comfort zone to unlock her full potential. As a coach, she specializes in helping clients overcome overwhelm by aligning personal goals and values with actionable steps for success. Her greatest joys come from connecting with new people and witnessing their incredible achievements.Christina Lecuyer, a former professional golfer and TV host, is recognized as one of GlobeNewswire's Top Confidence Coaches. She works with clients worldwide, including entrepreneurs, Wall Street executives, stay-at-home moms, and small business owners. Through her signature "Decision, Faith & Action" framework, Christina has guided thousands of clients in creating their own versions of fulfillment and success, often leading to thriving six- and seven-figure businesses. Her 1-on-1 coaching model focuses on mindset and strategy to build self-trust, confidence, and long-term results.Together, Brittany and Christina bring their authentic, energetic, and empowering perspectives to help listeners navigate life, achieve their goals, and embrace their fullest potential. Feeling like you want to share a hot topic you'd like us to discuss on the podcast? Send us a DM over on Instagram at @anythingbutaveragepod. Your hot topic just might make it in the next episode!

The Unstoppable Entrepreneur Show
1113. How a Trust-Building Offer Can Skyrocket Your Sales and Multiply Business Growth

The Unstoppable Entrepreneur Show

Play Episode Listen Later Mar 17, 2025 16:00


What if you had a paid audience of raving fans – people who eagerly engage with your content, show up for your live streams, and want to buy everything you offer?  That's exactly what a trust-building offer can do for your business. In today's episode, Kelly Roach reveals the #1 strategy that's transforming the way entrepreneurs sell in today's slow-moving market.  Unlike traditional low-ticket offers that often attract disengaged buyers, a trust-building offer creates extreme trust and nurtures long-term customer relationships.  This approach not only boosts daily sales but also accelerates high-ticket conversions by keeping people engaged in your ecosystem.   Key Takeaways: What a Trust-Building Offer Is – And how it differs from a traditional low-ticket offer. The Key to Customer Retention & Lifetime Value – How to create an offer that serves as both an entry point and an ongoing engagement tool. Why Most Low-Ticket Strategies Fail – The biggest mistake entrepreneurs make and how to avoid it. How to Use a Trust-Building Offer for Daily Sales & Stronger Launches – The secret to turning one-time buyers into lifetime customers. Practical Steps to Implement This Strategy in Your Business – The exact steps you can take today to create and sell your trust-building offer. Timestamps: [03:45] The problem with traditional low-ticket offers (and how to fix it) [08:10] What makes a trust-building offer different? [12:30] How a trust-building offer fits into your business ecosystem [18:20] The power of a paid audience and internal launches [22:45] Why this strategy leads to faster high-ticket sales [26:10] The best formats for trust-building offers [30:40] How to start implementing this in your business today   Resources & Links: Join the Virtual Business School – Get access to the exact strategy and templates to create your trust-building offe for only $539/year (normally $639) or $49/month (normally $59):  https://go.virtualbusinessschool.com/joinvbs?am_id=kelly6120  Join the FREE Profit Push Workshop on April 7th – Make a massive cash injection in your business to kick off Q2: https://go.virtualbusinessschool.com/profitpush?am_id=kelly6388  SUBSCRIBE TO THE KAIROS NEWSLETTER: Faith leadership strategies to bulletproof your business and life that are delivered to your inbox every Saturday morning. https://thekellyroach.com/kairosnewsletterorganic Follow Kelly on Instagram: https://www.instagram.com/kellyroachofficial/ Follow Kelly on Facebook: https://www.facebook.com/kelly.roach.520/  The Kelly Roach Show is your business podcast that gives you quick, actionable trainings for business growth, sales growth, and leadership. Kelly teaches about the entrepreneurial mindset and how to leverage building an unstoppable team with high performance strategies for rapid and sustainable business growth.    

Decide It's Your Turn™: The Podcast
75 Hard, Fasting & Finding Balance in a Busy Life

Decide It's Your Turn™: The Podcast

Play Episode Listen Later Mar 17, 2025 38:32


In this episode, we dive into post-retreat reflections, navigating busy schedules, and staying committed to personal growth. We chat about the challenges and rewards of doing 75 Hard, the importance of accountability in fitness and wellness, and how small lifestyle shifts can lead to lasting change. Plus, we share our thoughts on fasting, meal tracking, and finding balance in a fast-paced world. From DoorDash lifesavers to fashion staples, no topic is off-limits in this candid conversation. Whether you're looking for motivation to reset your habits or just want to feel like you're catching up with friends, this episode is for you!About Brittany and Christina:Meet Brittany and Christina, your dynamic podcast hosts who bring their unique blend of expertise, passion, and life experience to every conversation.Brittany, affectionately known as Britt, mom, mommy, bruh, and Queen, lives in Vancouver with her husband and their three fantastic kids (tweens and teens, hence the playful nicknames). Together for nearly two decades, Brittany and her husband share a love for travel and adventure. A self-proclaimed endurance sport junkie, Brittany thrives on pushing herself beyond her comfort zone to unlock her full potential. As a coach, she specializes in helping clients overcome overwhelm by aligning personal goals and values with actionable steps for success. Her greatest joys come from connecting with new people and witnessing their incredible achievements.Christina Lecuyer, a former professional golfer and TV host, is recognized as one of GlobeNewswire's Top Confidence Coaches. She works with clients worldwide, including entrepreneurs, Wall Street executives, stay-at-home moms, and small business owners. Through her signature "Decision, Faith & Action" framework, Christina has guided thousands of clients in creating their own versions of fulfillment and success, often leading to thriving six- and seven-figure businesses. Her 1-on-1 coaching model focuses on mindset and strategy to build self-trust, confidence, and long-term results.Together, Brittany and Christina bring their authentic, energetic, and empowering perspectives to help listeners navigate life, achieve their goals, and embrace their fullest potential. Feeling like you want to share a hot topic you'd like us to discuss on the podcast? Send us a DM over on Instagram at @anythingbutaveragepod. Your hot topic just might make it in the next episode!

The Happy Hustle Podcast
The 4 C's of Sales: Sell Smarter, Not Harder with Cary Jack

The Happy Hustle Podcast

Play Episode Listen Later Mar 14, 2025 22:33


What if I told you that every successful sale boils down to just four essential elements? Whether you're selling a high-ticket coaching program, an online course, or a revolutionary product, mastering these four C's will help you close deals with ease. In this episode of the Happy Hustle Podcast, I'll reveal the most important C—the one that truly seals the deal.Sales isn't about being pushy or manipulative. It's about understanding human psychology, building relationships, and offering genuine solutions. So, let's break down the 4 C's every sale requires so you can start selling smarter, not harder!Conviction: Believe in What You SellEver talked to someone who didn't seem convinced about what they were saying? It's hard to trust them, right? That's why conviction is the foundation of any successful sale.If you don't believe in your product or service 100%, why should anyone else? When you speak with conviction, your confidence naturally follows, and people can feel it. Selling becomes effortless when you truly stand behind your offer.Action Step:Write down three reasons why your product or service is valuable and how it changes lives. Keep these reasons top of mind whenever you're talking to potential customers.2. Confidence: Own Your OfferConfidence is contagious. When you deliver your pitch with authority, people are more likely to trust you. But confidence isn't just about what you say—it's how you say it.Your tone of voice should be strong and certain.Your body language should be open and engaging.Your storytelling should paint a clear picture of success.Think about a high-ticket offer. If you're pitching a $10,000 program and you sound hesitant, your prospect won't take you seriously. But if you exude confidence, they'll believe in the value you're providing.Action Step:Record yourself pitching your offer. Play it back and analyze your tone, energy, and body language. If you sound uncertain, practice until you can deliver with confidence.3. Connection: Build Trust FirstHere's the truth: People don't buy products. They buy people.If you want to make sales, you need to connect with your audience. Sales isn't just about closing deals—it's about building relationships. Your prospect needs to know, like, and trust you before they'll ever hand over their credit card.Match their energy – If they're laid back, don't come in too strong. If they're high-energy, match their enthusiasm.Mirror their body language – Subtly reflecting their gestures builds subconscious rapport.Be genuinely curious – Ask about their pain points and goals. Listen actively and align your solution to their needs.Action Step:Before your next sales call, research your prospect. Find a common interest or background connection to build instant rapport.4. Conversion: Seal the Deal (Without Being Pushy)This is where most people get nervous. But if you've nailed conviction, confidence, and connection, conversion becomes the natural next step.The best closers don't push; they gently guide. They ask great questions and let the prospect realize the value on their own.Remove friction – Make the buying process simple.Overcome objections with confidence – Address concerns before they even arise.Assume the sale – Instead of asking, “Would you like to buy?” try, “Would you prefer to pay in full or with a payment plan?”Action Step:Practice closing conversations with a friend or colleague. Focus on making the process feel natural and effortless.Sales doesn't have to be sleazy or stressful. When you integrate conviction, confidence, connection, and conversion into your process, you'll not only close more deals—you'll actually enjoy selling!Now, if you're ready to take your sales game to the next level, check out my full breakdown on this episode. I dive even deeper into these four C's and share real-world examples of how you can apply them today.Connect with Cary!https://www.instagram.com/caryjack/https://www.facebook.com/SirCaryJackhttps://www.linkedin.com/in/cary-jack-kendzior/https://twitter.com/thehappyhustlehttps://www.youtube.com/channel/UCFDNsD59tLxv2JfEuSsNMOQ/featured Get a free copy of his new book, The Happy Hustle, 10 Alignments to Avoid Burnout & Achieve Blissful Balance https://www.thehappyhustle.com/bookSign up for The Journey: 10 Days To Become a Happy Hustler Online Coursehttps://thehappyhustle.com/thejourney/Apply to the Montana Mastermind Epic Camping Adventurehttps://thehappyhustle.com/mastermind/“It's time to Happy Hustle, a blissfully balanced life you love, full of passion, purpose, and positive impact!”Episode Sponsor: Magnesium Breakthrough from BiOptimizers (https://bioptimizers.com/happy)If you've been on a restricted diet lately or maybe even taken some meds to shed those pounds for the summer, I gotta warn ya—be careful! You might have unknowingly created a nutrient deficiency that could not only mess with your health but also jeopardize those weight loss goals.Did you know that over 75% of Americans are already deficient in magnesium? Yeah, it's wild! Magnesium is this powerhouse mineral that's involved in over 600 biological reactions in your body. It helps with everything from sleep to stress management to hormone balance—all key players in keeping your weight on track.And if you're still on those meds, you might be dealing with some side effects like sleepless nights, digestive issues, or irritability, which can totally throw off your commitment to your goals. Whether you're taking meds or not, setting up healthy habits is crucial to maintaining your weight over time. One of the best things you can do? Make sure you're getting all the magnesium your body needs.Don't let a magnesium deficiency derail your progress! Give Magnesium Breakthrough by BIOptimizers a shot. Unlike other supplements, this one's got all 7 forms of magnesium that your body can actually absorb, so you get the full spectrum of benefits.This approach will help you crush your goals and maintain a healthy weight while keeping your overall health in check. For an exclusive offer, head to bioptimizers.com/happy and use the promo code 'happy10' at checkout to save 10%. And if you subscribe, you'll snag amazing discounts, free gifts, and a guaranteed monthly supply.

Scrum Master Toolbox Podcast
BONUS Transforming Conflict into Opportunity, Leadership Lessons for Agile Teams | Eagan Rackley

Scrum Master Toolbox Podcast

Play Episode Listen Later Mar 13, 2025 41:59


Global Agile Summit Preview: Transforming Conflict into Opportunity, Leadership Lessons for Agile Teams with Eagan Rackley In this BONUS Global Agile Summit preview episode, we sit down with Eagan Rackley, the track host for the developer track at the Global Agile Summit. With over 24 years of experience spanning game development, enterprise architecture, graphics, and highly parallel programming, Eagan shares his journey from viewing leadership as control to seeing leadership as a collaborative space for problem-solving. We explore how to transform conflict into opportunity, align cross-functional teams, and lead effectively both with and without formal authority. The Moment That Changed Everything "The obstacle is the path." When Eagan's small experimentation-focused team merged with marketing, tensions flared and conflict erupted. Both sides believed "they don't get it" and adopted a defensive "protect the castle" mentality. The situation devolved into heated exchanges until an agile coach offered a perspective-shifting insight: they were all on the same team.  This moment fundamentally reshaped Eagan's view of leadership. He realized that effective leadership isn't about knowing all the answers or controlling people—it's about creating space for collaboration and helping people solve problems together. The best leaders don't fix everything themselves; they empower their teams to find solutions collectively. Empowering Teams Through Permission and Alignment "It's about getting people to feel that they have permission to do what needs to be done." When teams feel something is happening to them, they often disengage and resist. Eagan explains that people feel powerless primarily when incentives are misaligned. The key to gaining buy-in is shifting the narrative from "this is happening to me" to "we can do this together."  Leaders should focus on removing tension and finding ways to incorporate seemingly contradictory goals. By giving people permission to take action and aligning their incentives, leaders can transform resistance into engagement and ownership. Turning Conflict into Alignment "We need to accept that we have different perspectives and different ways to see success." Cross-functional teams naturally experience tension due to differing priorities and success metrics. Eagan shares how his team transformed their marketing conflict by asking questions that made both sides feel heard and understood. They established a shared way of working that respected everyone's needs. He recommends three powerful questions to align teams: "Why do we exist as a team, and why does it matter?" - This helps everyone see the whole picture and builds shared purpose. "What is our desired outcome, and when have we achieved it?" - This focuses on outcomes rather than tasks and encourages thinking from different disciplinary perspectives. By acknowledging different perspectives and naming conflicts openly, teams can move from resentment to motivation and investment in shared goals. Conflict as a Tool for Transformation "Conflict is information. Conflict is data." Eagan's relationship with conflict transformed when he began seeing it as valuable information rather than something to avoid. Conflict provides clarity between people and highlights areas needing attention. He shares how, after years in leadership, he intentionally stepped back into an individual contributor role to learn a new industry. This experience reinforced his belief in the power of approaching conflict with the mindset that "we're on the same team, we can solve this together." This perspective shift embodies what makes Agile so powerful—moving from focusing on products to prioritizing people. In this segment, we refer to the book Shift: From Product to People, by Michael Dougherty, and Pete Oliver-Krueger, who've been guests on the podcast before. And we also refer to the Ratatouille Principle, which reminds us that great ideas can come from anywhere! Leading Without Authority "You lead with trust, not knowledge." When Eagan returned to an engineering role in a new industry, he experienced the challenge of having no built-in credibility or authority. This taught him valuable lessons about bottom-up leadership. He discovered that effective influence comes from building trust first, not from demonstrating knowledge.  He recommends validating people's frustrations, listening authentically, and sometimes allowing people to learn through their own experiences. This approach recognizes that leadership isn't confined to formal roles—we're all leaders in different contexts. Resources for Your Leadership Journey Eagan recommends several resources for those wanting to deepen their leadership skills: "Management 3.0" by Jurgen Appelo "Agile Retrospectives" by Esther Derby and Diana Larsen The "Change by Attraction" podcast The Value of the Global Agile Summit The Global Agile Summit offers a unique environment where transformative "aha!" moments happen. It's not just about learning new techniques but about fundamentally changing how we think about work, leadership, and collaboration. Eagan believes these perspective shifts are what make the summit so valuable. About Eagan Rackley Eagan Rackley is the track host for the developer track at the Global Agile Summit and a seasoned software engineer and Agile leader with 24+ years of experience spanning game development, enterprise architecture, graphics, and highly parallel programming. A passionate problem-solver, he excels in building collaborative teams, driving innovation, and turning conflict into opportunity. He thrives on creating software that empowers people and transforms ideas into impact. You can link with Eagan Rackley on LinkedIn.

Scrum Master Toolbox Podcast
BONUS Escaping the Agile Doom Loop With Pete Oliver-Krueger and "Agile Mike" Dougherty

Scrum Master Toolbox Podcast

Play Episode Listen Later Mar 12, 2025 32:50


Global Agile Summit Preview: How to Escape the Agile Doom Loop with Pete Oliver-Krueger and "Agile Mike" Dougherty In this BONUS Global Agile Summit preview episode, we explore the concept of the "Agile Doom Loop" with Pete Oliver-Krueger and Michael "Agile Mike" Dougherty, co-authors of "Shift: From Product to People." They share insights on recognizing when teams are stuck in endless cycles of planning, failure, and rework, and introduce their PAGES framework that helps teams break free and communicate effectively with leadership. Recognizing the Agile Doom Loop "When change doesn't happen and there is nothing that seems to go anywhere, that's when you know you're in that doom loop, because we're all about improving." The Agile Doom Loop is that dreaded feeling when teams get stuck in endless cycles with no real progress. Michael explains that a clear indicator is feeling "stuck in a rut" where the status quo becomes permanent. When teams are constantly planning and executing without seeing improvement, they're trapped in the loop. This often happens when organizations lack psychological safety, making people afraid to speak up or try new approaches because it might be "career limiting." Warning Signs Your Team is Stuck "Most teams can't tell me what leadership wants. They're like, 'Oh, we just have to get the product done' or 'We have to deliver by this particular date.'" Pete shares that when teams can't articulate what leadership truly wants, it's a warning sign. Teams stuck in the doom loop focus solely on delivering more stories without understanding the broader context or purpose. They don't track whether their improvements are actually solving problems that matter to leadership. When teams feel they have no choice but to follow orders without questioning, they've lost the agency needed for continuous improvement. Personal Experiences with the Doom Loop "I've been fired for trying to change things more than once." Both Pete and Michael share personal experiences with the Agile Doom Loop. Michael shares the story of being in environments where people were afraid to be visible during meetings, keeping cameras off during virtual sessions out of fear of judgment. He describes seeing teams resist new ideas unless they came from management, showing how hierarchical thinking reinforces the doom loop. Communication breakdowns between leadership and teams create disconnects that feed the cycle of frustration and stagnation. The PAGES Framework "We basically took what we have to put in these quarterly business reviews and said to teams: 'This is how you're being represented at the organizational level, so you should participate in this.'" Pete introduces their PAGES framework, which helps teams break out of the doom loop by teaching them to communicate in "leadership language." While the acronym doesn't appear explicitly in their book, all elements are present. The framework focuses on: Problems being solved Actions being taken Goals being pursued Evidence being collected Solutions that demonstrate value This approach bridges the communication gap between teams and leadership by creating a shared language focused on business outcomes rather than just activities. Implementing PAGES for Team Motivation "We can't boil the ocean. With 500 people, it's hard to change all at once, so we started with one team that became the catalyst." Michael explains their implementation strategy of starting with a single team and using their success to spread change organically. By creating metrics and dashboards that leadership could access in real-time, they reduced the need for constant status meetings. Leadership could see progress happening, which built trust and created space for teams to work more autonomously. The result was a shift from delays and frustration to timely delivery of what truly mattered to customers. One Tip to Start Right Away "My first tip would be to go Problems first. Think about what problem you want to see go away and don't introduce anything unless it's going to directly affect that problem." Pete recommends focusing on problems before solutions, particularly identifying recurring patterns that prevent teams from achieving goals. He suggests prioritizing problems and addressing them one by one, starting with problems the team cares about to build buy-in, then tackling leadership problems. This creates a virtuous cycle of solving team and leadership problems alternately, building trust and momentum. Michael adds that building trust is essential - find low-hanging fruit that shows quick wins, share relevant stories from past successes, and collect evidence that demonstrates progress. He references the book "Atomic Habits," suggesting teams should start small with changes that are easy to maintain rather than attempting massive transformations that might overwhelm them. In this segment, we refer to the book Atomic Habits by James Clear. About Pete Oliver-Krueger and "Agile Mike" Dougherty Pete Oliver-Krueger is an Executive Coach with the Library of Agile, and co-author of the book "Shift: From Product to People", a novel that tells the complex story of how leading "people-first" is required to solve tomorrow's biggest problems. He is the other co-author of "Shift: From Product to People". You can link with Pete Oliver-Krueger on LinkedIn, and visit Pete OK's website at https://www.shiftingpeople.com/. Michael Dougherty aka "Agile Mike" has over 30 years of experience with solution development and product leadership, working in nearly every IT role that exists and literally hundreds of companies during his career. Michael has taught multiple Agile courses to over 1000 people, spoken at multiple events and podcasts, written dozens of blogs, and has been recently serving the US Government. He is the other co-author of "Shift: From Product to People". You can link with Michael Dougherty on LinkedIn.

The People Managing People Podcast
ADP's Guide to Employee Retention and Trust Building in 2025

The People Managing People Podcast

Play Episode Listen Later Mar 11, 2025 20:36 Transcription Available


How can organizations adapt to employees' growing preference for stability? In this episode, host David Rice sits down with Ashley Avanzato, VP of HR at ADP, to explore key insights from the ADP Pay Insights report and what they mean for employee retention and engagement.They discuss the power of trust, empathetic leadership, and strategies like transparent communication and mentorship programs to keep employees motivated. Tune in for actionable advice on building a workplace where employees don't just stay—they thrive.Related Links:Join the People Managing People community forumSubscribe to the newsletter to get our latest articles and podcastsConnect with Ashley on LinkedInCheck out ADPADP's HR Trends for 2025 reportSupport the show

Jake and Gino Multifamily Investing Entrepreneurs
Connect First, Communicate Later: The Secret to Relationship Success | Jake & Gino Podcast

Jake and Gino Multifamily Investing Entrepreneurs

Play Episode Listen Later Mar 10, 2025 48:00


In this episode, we dive deep into the world of relationships with none other than Bruce Muzik—a globally recognized relationship expert with over 25 years of experience and a viral TEDx Talk boasting over 3 million views! What You'll Learn:Bruce's personal journey from heartbreak to helping 20,000+ couples save their relationships.Why "connecting first, communicating later" is the game-changing approach to better communication.The science behind emotional triggers and why we "fight stupid."How to maintain a full "love tank" and build emotional intimacy.Rituals and tools to strengthen your bond—like the appreciation journal and the power of touch. Plus, don't miss hilarious moments, including Jake's epic dog-decision drama and Gino's unexpected dive into mini-donkey parenting!Don't forget to LIKE, SUBSCRIBE, and COMMENT below with your biggest relationship takeaway!  Chapters:00:00 - Introduction  03:39 - Realizing "I am the Problem" and Starting Lover's First Fight  09:59 - Trust-Building and Calming Emotional Triggers  15:09 - The Concept of the "Love Tank" and How to Keep It Full  17:52 - The Appreciation Journal and Why It Works  20:20 - Signs You Need Relationship Help Sooner Than Later  29:53 - The Three Stages of Love and How to Reach Mature Love  40:39 - Gino's Farm Story and Mini-Donkeys  42:12 - The Importance of Vulnerability and Emotional Honesty  46:08 - Gino Wraps it Up    Connect with Bruce Muzik:Website: loveatfirstfight.comFree Relationship Repair Course Available!   Recommended Resources:"The Five Love Languages" by Gary Chapman"The Power of Vulnerability" by Brené Brown"The Seven Habits of Highly Effective People" by Stephen Covey We're here to help create multifamily entrepreneurs... Here's how: Brand New? Start Here: https://jakeandgino.mykajabi.com/free-wheelbarrowprofits Want To Get Into Multifamily Real Estate Or Scale Your Current Portfolio Faster? Apply to join our PREMIER MULTIFAMILY INVESTING COMMUNITY & MENTORSHIP PROGRAM. (*Note: Our community is not for beginner investors)

Decide It's Your Turn™: The Podcast
The Power of Connection: How One Weekend Can Change Everything

Decide It's Your Turn™: The Podcast

Play Episode Listen Later Mar 10, 2025 37:59


Brittany and Christina share a raw and unfiltered recap of their transformative women's retreat in Palm Springs, California. From the initial nerves and imposter syndrome to the deep, life-changing breakthroughs, they discuss how a weekend of connection, vulnerability, and personal growth unfolded. They dive into the power of hot seat coaching, the unexpected yet profound conversations, and the bonds formed among the ten women who took a leap of faith to invest in themselves. This isn't just a "girls' trip"—it's an immersive experience designed to challenge limiting beliefs, provide clarity, and foster real, lasting change. If you've ever wondered what truly happens at a high-level retreat, this episode gives you an inside look at the magic that unfolds when women come together to support and uplift one another. About Brittany and Christina:Meet Brittany and Christina, your dynamic podcast hosts who bring their unique blend of expertise, passion, and life experience to every conversation.Brittany, affectionately known as Britt, mom, mommy, bruh, and Queen, lives in Vancouver with her husband and their three fantastic kids (tweens and teens, hence the playful nicknames). Together for nearly two decades, Brittany and her husband share a love for travel and adventure. A self-proclaimed endurance sport junkie, Brittany thrives on pushing herself beyond her comfort zone to unlock her full potential. As a coach, she specializes in helping clients overcome overwhelm by aligning personal goals and values with actionable steps for success. Her greatest joys come from connecting with new people and witnessing their incredible achievements.Christina Lecuyer, a former professional golfer and TV host, is recognized as one of GlobeNewswire's Top Confidence Coaches. She works with clients worldwide, including entrepreneurs, Wall Street executives, stay-at-home moms, and small business owners. Through her signature "Decision, Faith & Action" framework, Christina has guided thousands of clients in creating their own versions of fulfillment and success, often leading to thriving six- and seven-figure businesses. Her 1-on-1 coaching model focuses on mindset and strategy to build self-trust, confidence, and long-term results.Together, Brittany and Christina bring their authentic, energetic, and empowering perspectives to help listeners navigate life, achieve their goals, and embrace their fullest potential. Feeling like you want to share a hot topic you'd like us to discuss on the podcast? Send us a DM over on Instagram at @anythingbutaveragepod. Your hot topic just might make it in the next episode!

Invest Like the Best with Patrick O'Shaughnessy
Devon Zuegel: How To Create A New Town - [Invest Like the Best, EP.413]

Invest Like the Best with Patrick O'Shaughnessy

Play Episode Listen Later Mar 4, 2025 76:32


Devon Zuegel: How To Create A New Town - [Invest Like the Best, EP.413] My guest today is Devon Zuegel. Devon is the founder and president of the Esmerelda Institute, and she is creating a new town called Esmerelda in California wine country. Learning of Devon and her plan, I couldn't help but wonder why there aren't more people building new towns. She shares the origin story of her project Esmeralda, a modern reinvention of the Chautauqua community she cherished growing up, and we explore her fascinating work building communities and reimaging how we live together. We discuss how environments fundamentally shape human behavior, how cost of space impacts creativity, the financial challenges of town-building despite their potential for strong returns, and the plans in place for Esmerelda. Please enjoy this fascinating conversation with Devon Zuegel.  Subscribe to Colossus Review. For the full show notes, transcript, and links to mentioned content, check out the episode page here. ----- This episode is brought to you by Ramp. Ramp's mission is to help companies manage their spend in a way that reduces expenses and frees up time for teams to work on more valuable projects. Ramp is the fastest-growing FinTech company in history, and it's backed by more of my favorite past guests (at least 16 of them!) than probably any other company I'm aware of. Go to Ramp.com/invest to sign up for free and get a $250 welcome bonus. – This episode is brought to you by Ridgeline. Ridgeline has built a complete, real-time, modern operating system for investment managers. It handles trading, portfolio management, compliance, customer reporting, and much more through an all-in-one real-time cloud platform. I think this platform will become the standard for investment managers, and if you run an investing firm, I highly recommend you find time to speak with them. Head to ridgelineapps.com to learn more about the platform. – This episode is brought to you by AlphaSense. AlphaSense has completely transformed the research process with cutting-edge AI technology and a vast collection of top-tier, reliable business content. Imagine completing your research five to ten times faster with search that delivers the most relevant results, helping you make high-conviction decisions with confidence. Invest Like the Best listeners can get a free trial now at Alpha-Sense.com/Invest and experience firsthand how AlphaSense and Tegus help you make smarter decisions faster. ----- Editing and post-production work for this episode was provided by The Podcast Consultant (https://thepodcastconsultant.com). Show Notes: (00:00:00) Learn About Ramp, Ridgeline, & Alphasense (00:06:00) The Origin of Devon's Obsession with Places (00:08:07) Proximity and Cost of Space (00:10:02) The Chautauqua Inspiration (00:11:31) Building a New Town: Esmeralda (00:13:23) Urban Design and Street Importance (00:15:44) Community Values and Peer-to-Peer Learning (00:18:15) Edge Esmeralda: A Prototype Community (00:21:38) Challenges and Trust Building in Development (00:26:45) The Role of Cars in Urban Planning (00:31:10) Mortgages and Taxes: Shaping Communities (00:42:11) Devon's Journey: From Stanford Review to Esmeralda (00:43:41) Tools for Thought and Feedback Loops (00:46:33) Urban Design and Pop-Up Villages (00:50:06) Exploring Las Catalinas and Car-Free Living (00:52:31) Placemaking and Organic City Development (00:56:25) Frontier Camp and Creating Collaborative Spaces (01:02:39) Building New Towns: Financial and Infrastructure Challenges (01:12:05) The Kindest Thing Anyone Has Done For Devon

Decide It's Your Turn™: The Podcast
What Really Happens at a Retreat

Decide It's Your Turn™: The Podcast

Play Episode Listen Later Mar 3, 2025 32:17


After six months of planning, Christina and Brittany are recording live together, reflecting on the journey leading up to this transformational event. They share behind-the-scenes moments, the chaos of last-minute preparations, and the deep purpose behind the retreat. This isn't just an "expensive girls' weekend"—it's a space for vulnerability, connection, and profound personal and professional breakthroughs. They discuss the power of hot seat sessions, the importance of showing up fully, and the unexpected moments that create lasting transformation. Whether you're considering attending a future retreat or just curious about what goes into curating an elevated experience, this episode gives you an inside look at everything from travel mishaps to life-changing epiphanies.Stay tuned for the post-retreat recap—because the real magic happens when women come together with intention. About Brittany and Christina:Meet Brittany and Christina, your dynamic podcast hosts who bring their unique blend of expertise, passion, and life experience to every conversation.Brittany, affectionately known as Britt, mom, mommy, bruh, and Queen, lives in Vancouver with her husband and their three fantastic kids (tweens and teens, hence the playful nicknames). Together for nearly two decades, Brittany and her husband share a love for travel and adventure. A self-proclaimed endurance sport junkie, Brittany thrives on pushing herself beyond her comfort zone to unlock her full potential. As a coach, she specializes in helping clients overcome overwhelm by aligning personal goals and values with actionable steps for success. Her greatest joys come from connecting with new people and witnessing their incredible achievements.Christina Lecuyer, a former professional golfer and TV host, is recognized as one of GlobeNewswire's Top Confidence Coaches. She works with clients worldwide, including entrepreneurs, Wall Street executives, stay-at-home moms, and small business owners. Through her signature "Decision, Faith & Action" framework, Christina has guided thousands of clients in creating their own versions of fulfillment and success, often leading to thriving six- and seven-figure businesses. Her 1-on-1 coaching model focuses on mindset and strategy to build self-trust, confidence, and long-term results.Together, Brittany and Christina bring their authentic, energetic, and empowering perspectives to help listeners navigate life, achieve their goals, and embrace their fullest potential. Feeling like you want to share a hot topic you'd like us to discuss on the podcast? Send us a DM over on Instagram at @anythingbutaveragepod. Your hot topic just might make it in the next episode!

Scrum Master Toolbox Podcast
BONUS: How To Build Trust and Manage Conflict | Maria Arpa

Scrum Master Toolbox Podcast

Play Episode Listen Later Mar 1, 2025 37:14


BONUS: How To Build Trust and Manage Conflict, With Maria Arpa In this BONUS episode, we dive deep into the art of building trust and managing conflict in the workplace with Maria Arpa, an expert mediator and creator of the Dialogue Roadmap. Maria shares powerful insights on transforming workplace dynamics through compassionate communication and authentic dialogue. Understanding Power Dynamics in the Workplace "What we don't talk about openly, most people end up acting out." Power imbalances exist in every workplace and cannot be ignored. Maria emphasizes the importance of exposing and addressing these power dynamics openly, particularly the unspoken contracts that govern our interactions. These implicit agreements often drive behavior and can lead to conflict when left unaddressed. The Dialogue Roadmap: Moving Beyond Debate "We give children prizes for debating societies. We don't give children prizes for collaborative behavior." The Dialogue Roadmap offers a structured approach to authentic conversation that moves away from the traditional debate model. Maria explains how our societal conditioning toward debate and competition can hinder genuine communication and collaboration. Creating Safe Spaces for Difficult Conversations "You can't have these conversations while you're trying to do the work and meet a deadline." One key aspect of effective conflict resolution is creating dedicated spaces for challenging conversations. Maria emphasizes that these discussions cannot happen effectively while trying to meet deadlines or during regular work activities. The Power of Empathic Connection "Empathy drives change. It drives change from the inside out." Building trust starts with establishing empathic connections. Maria shares how this approach drives change from the inside out, rather than trying to force external changes. Managing Conflict as a Resource "Conflict, when approached compassionately, is our biggest free resource that opens the door to creativity." Rather than viewing conflict as a problem to be solved, Maria suggests seeing it as a valuable resource for positive change. When approached compassionately, conflict can open doors to creativity and innovation. Language and Trust-Building "Words can be windows or walls... language is the software in our brains that we use to tell us what to do." The words we choose can either build bridges or create barriers. Maria introduces the concept of "enforcement mentality" and its impact on workplace relationships. In this segment, we refer to the episode with Michelle Pauk on the importance of language in our work. Practical Tools for Leaders Maria shares several practical approaches for leaders to build trust and manage conflict: Slow down conversations using techniques like the metronome Use phrases like "If I understand you, what you really want me to hear is..." Create opportunities to restart conversations with "This isn't the conversation I meant to have. Can I start again, please?" Maintaining Accountability Without Enforcement "You can say 'What conversation should I be having with you?' - how the person answers tells you everything you need to know." Creating accountability without falling into an enforcement mentality requires clear communication about expectations and consequences. Maria emphasizes the importance of making contracts explicit and inviting people to take ownership of their responsibilities. About Maria Arpa Maria Arpa is an expert mediator, counselor, and advocate for meaningful workplace change, and the creator of the Dialogue Roadmap - a communications tool that moves away from accusative/blaming ways of communicating to a much more compassionate and collaborative way of working. In her book "Mindfulness at Work", Maria offers powerful strategies to transform stressful, conflict-ridden workplaces into environments of harmony and collaboration. You can connect with Maria Arpa on LinkedIn, or visit Maria Arpa's Workplace Huddle website.

Decide It's Your Turn™: The Podcast
The Ripple Effect of Integrity: How Small Actions Make Big Impacts

Decide It's Your Turn™: The Podcast

Play Episode Listen Later Feb 24, 2025 26:21


Christina and Brittany dive deep into the importance of integrity, accountability, and authentic connections—even when life throws you a curveball. After an unexpected guest no-show, they get real about the frustration of broken commitments and the ripple effect it has on trust and respect.They reflect on personal stories of being let down—and lifting others up—emphasizing how small acts of support can create lasting impact. From the value of staying true to your word to overcoming a scarcity mindset, this episode is packed with raw insights about being a person of integrity in both business and life.You'll also hear about the challenges of navigating relationships as entrepreneurs, the reality of supporting fellow women (and why it often falls short), and how showing up for others can lead to unexpected blessings. About Brittany and Christina:Meet Brittany and Christina, your dynamic podcast hosts who bring their unique blend of expertise, passion, and life experience to every conversation.Brittany, affectionately known as Britt, mom, mommy, bruh, and Queen, lives in Vancouver with her husband and their three fantastic kids (tweens and teens, hence the playful nicknames). Together for nearly two decades, Brittany and her husband share a love for travel and adventure. A self-proclaimed endurance sport junkie, Brittany thrives on pushing herself beyond her comfort zone to unlock her full potential. As a coach, she specializes in helping clients overcome overwhelm by aligning personal goals and values with actionable steps for success. Her greatest joys come from connecting with new people and witnessing their incredible achievements.Christina Lecuyer, a former professional golfer and TV host, is recognized as one of GlobeNewswire's Top Confidence Coaches. She works with clients worldwide, including entrepreneurs, Wall Street executives, stay-at-home moms, and small business owners. Through her signature "Decision, Faith & Action" framework, Christina has guided thousands of clients in creating their own versions of fulfillment and success, often leading to thriving six- and seven-figure businesses. Her 1-on-1 coaching model focuses on mindset and strategy to build self-trust, confidence, and long-term results.Together, Brittany and Christina bring their authentic, energetic, and empowering perspectives to help listeners navigate life, achieve their goals, and embrace their fullest potential. Feeling like you want to share a hot topic you'd like us to discuss on the podcast? Send us a DM over on Instagram at @anythingbutaveragepod. Your hot topic just might make it in the next episode!

Scrum Master Toolbox Podcast
BONUS Creating Psychological Safety at Work With Mehmet Baha

Scrum Master Toolbox Podcast

Play Episode Listen Later Feb 22, 2025 34:42


BONUS: How to create psychological safety at work with Mehmet Baha   In this BONUS episode, we talk about the essential elements of creating psychological safety at work with Mehmet Baha, one of Facebook's first European employees and a renowned psychological safety expert. Drawing from his extensive experience and new book, Baha shares practical tools, inspiring examples, and thought-provoking insights that can help transform workplace culture. This episode builds on Mehmet's guest blog post on the concepts we discuss. You can find Baha's guest blog post on psychological safety here.  The Power of the 16-32-64 Framework The conversation begins with Baha introducing his innovative "16-32-64" framework, a comprehensive approach that combines head (cognition), heart (emotion), and hands (practice). This framework provides 16 inspiring examples, 32 practical tools, and 64 questions designed to foster psychological safety in the workplace. Baha explains how this interactive approach encourages readers to reflect and take action, emphasizing the importance of collaboration with professionals worldwide in developing these thought-provoking questions.   "When I was writing the book, I thought about how I could make this interactive. How can I make readers take action? So, I realized that questions are a powerful tool to help readers to reflect and take these ideas into action." Debunking Psychological Safety Myths Baha addresses three major misconceptions about psychological safety that often hinder organizational progress. He emphasizes that psychological safety isn't just about being nice or avoiding difficult conversations, nor is it solely about encouraging conflict. Through real-world examples, including a compelling story about a mining company leader who transformed workplace safety through psychological safety principles, Baha demonstrates how this approach can drive tangible business results.   "According to research, when employees feel that their opinions count, we see happiness, reduction in turnover and more productivity." Practical Tools for Immediate Implementation The discussion explores two powerful tools from Baha's collection of 32 practical approaches. The first tool, "Movers, Movables, Immovables," (from Jason Little's Lean Change Management) helps leaders navigate resistance to change by identifying different employee groups and focusing on achievable wins. The second tool, the "Green Card" technique, demonstrates how one director successfully transformed a silent team into an engaged workforce by explicitly encouraging dissent.   "Don't spend so much of our time with resistance. Find the movers, and find the small-wins."   The Journey of Self-Reflection Baha emphasizes the critical role of self-reflection in developing psychological safety. He outlines a progression from awareness to action, stressing that leadership transformation begins with self-awareness and requires consistent application of knowledge.   "Everything in life starts from within. Without leading ourselves, we can't lead others." Recommended Reading For Further Study Baha's Guest Blog Post: https://scrum-master-toolbox.org/2025/02/uncategorized/how-facebook-scaled-psychological-safety-mehmet-baha-shares-their-journey/ Baha's Book: "Creating Psychological Safety at Work: The Essential Guide to Boosting Team Performance" by Mehmet Baha (Available on Amazon) Free Resources: solutionfolder.com/free-resources - access video series on psychological safety About Mehmet Baha Mehmet Baha is a psychological safety expert and one of Facebook's first European employees, with over 24 years of experience working with top organizations. He delivers global talks and learning sessions, equipping leaders with practical tools and strategies to foster trust, innovation, and collaboration, creating safer, more inclusive workplaces worldwide.   You can link with Mehmet Baha on LinkedIn.

Dropping Bombs
The Secret to Becoming a Master Closer Without Scripts: 786 with The Real Brad Lea (TRBL)

Dropping Bombs

Play Episode Listen Later Feb 3, 2025 99:20


What's up, it's Brad Lea back with another explosive episode. Today, I've got a REAL treat for you: Josh Lyons in the house! Josh is a sales expert who's transforming the game with his approach to scriptless selling. They call him the “James Bond of Closing,” and trust me, you're going to want to hear what he's got to say. Josh doesn't just teach sales tactics—he goes deep into the inner work that makes top closers unstoppable. From emotional control to ditching the script and truly mastering adaptability, this episode is packed with actionable insights for anyone in sales or looking to level up their game. Whether you're a seasoned pro or just getting started, Josh's insights will challenge the way you think about selling and help you become a master closer. Tune in now and take notes—this is an episode that's going to shift your sales game forever. What You'll Learn: How to take ownership of every sales call—no excuses, no follow-up games.   Highlights: Become A Top 0.01% Closer  “Inner Work”  Don't Be A Loser In Sales Earning £1,500/Month To $100K/Month In Just 18 Months Why Sales Isn't About Making A Sale     Resources Mentioned:  Check out Josh's mastermind at unicorncloser.com https://www.youtube.com/channel/UC5w7PvDYBl_c4Gb0KKNv_Hg You can follow today's guest at: https://www.instagram.com/joshlyons.sales/    Watch the full video episode on Brad's Rumble here: https://rumble.com/c/c-2544182 Watch the full video episode on Brad's Youtube here: https://bradlea.tv