Podcasts about andceo

Ali Velshi is joined by Staff Writer with The Atlantic Anne Applebaum, NBC's Hala Gorani, Distinguished Scholar of Environmental Studies at Middlebury CollegeBill McKibben, Authorof “Kingdom of Rage” Elizabeth Neumann, Staff Writer with The Atlantic David Graham, President andCEO of Citizens for Responsibility and Ethics in Washington Noah Bookbinder, Executive Director of Yellowhammer Fund Jenice Fountain, Author of “The Giver” Lois Lowry

In this fascinating two part mini-series, Lou Carbone distills decades of thought leading ideas that cut through years of misled efforts to delight customers. In Part 2 we cover:The reason for being of a company should be creating value for customersUsing Deep metaphors for feelings that connect you to companiesBased on unconscious frameworks - how do you meet unconscious needsWill AI be used for wisdom?Be sure to listen to Part 2 for more great gems from LouMeet LouLou Carbone is foun der andCEO of Experience Engineering®, Inc., an experience management consulting firm, the first of its kind, based in Minneapolis, Minnesota.Since the late 1980's, Carbone, actually referred to as the “father of Customer Experience Management”, has been at the forefront of exploring and developing and creating cutting edge tools and experience management perspectives. He is globally recognized as a significant thought leader in the field as well as an experience management futurist continuously innovative, hands-on academic/practitioner.He has written and co-authored numerous academic articles and wrote the book “Clued In: How to keep customers coming back, again and again, Published by FT Prentice Hall which won Fast Company's Reader's Choice Award. Including a paper that was cited as the best paper by Sage Publications on Memorability of Experiences. Citations from those works in academic publications number in the thousands.More than two decades has collaborated very often with Dr. Leonard Berry, of the Mays School at Texas A&M. Len co-authored the book Management Lessons from the Mayo Clinic with Dr. Kent Seltman, former Chair of Marketing at the Clinic and has been recognized for contributing more to academic literature than any other academic ever. Lou originated the concept of Total Experience Management™ and a robust methodology called Experience Engineering®.  He is the Vice Chair of the Board of Directors at Health Quality Partners and has served on the board of Fairview Physician's Associate Network, as well as the Chairman of the Brown College Board of Trustees. Board Brown College Board Chair. He has spoken across the Globe hundreds of times delivering Keynote addresses.Prior to founding Experience Engineering Lou was the Global Vice President of Marketing at National Car Rental during the innovative creation of the Paperless Rental Agreement, Emerald Club®, The Emerald Aisle where choose your vehicle. Which the entire industry has now mimicked by the industry decades later.Lou was a senior executive with major advertising agencies in NYC, Detroit and Minneapolis and served as a Journalist in his early career.Prior to starting Experience Engineering, Carbone was an advertising executive with major agencies in New York, Detroit and Minneapolis. While with Campbell-Ewald Advertising, Grey Advertising, and Manoff Geers Gross, he worked with wide array of companies including American Tourister Luggage, National Car Rental, Walt Disney World, Eastern Airlines and Howard Johnson.Subscribe to The Delighted Customer Podcast so you don't miss an episode: https://www.empoweredcx.com/podcast Subscribe to The Delighted Customer Newsletter for practical tips and insights: https://www.empoweredcx.com/delightedcustomersnewsletter

EWM Insights with special Special Guest Officer Jacob Hubby - Keeping Families Safe - Part 2. In this episode of Insights Officer Jacob Hubby is our guest. A multi tour Marine veteran, Officer Jacob Hubby returns to share his insights regarding community engagement and ways citizens, parents and families can stay safe in our dynamic times. We also discuss the Dolan Report, the challenges law enforcement face, and how we can better understand the the role of today's police officer and help achieve a more collaborative partnership of service. SUBJECT: EWM Insights with special Special Guest Officer Jacob Hubby - Keeping Families Safe - Part 2.Topics Covered:Understanding the Police Officer's Role Safety MattersThe Dolan Report Communication is KeyAdditional Resources: Ellis Wealth Management:Paul Ellis: 425-405-7720email: paul.ellis@elliswealthmanagement.net Websites and Apps for Parental Concern:https://www.wisemindmentalhealththerapy.com/post/websites-and-apps-you-should-be-blocking-on-your-kids-phonesTHE DOLAN REPORT DOLAN CONSULTING GROUPThe Dolan Consulting Group LLC is an organization ofpublic policy experts who address issues related to publicservice organizations, such as law enforcement agencies,corrections agencies, fire departments, emergency medicalservices, hospitals, and school districts. We provide servicessuch as assessments, training, and research with the goalof improving the operations and outputs of these agenciesthrough evidence-based solutions.Dolan Consulting Group Harry P. Dolan, President andCEO 2840 Plaza Place, Suite 325 Raleigh, NC 27612info@DolanConsultingGroup.com

Welcome to EWM INSIGHTS where we celebrate on HUMAN CAPITAL!EWM Insights with special Special Guest Officer Jacob Hubby - Keeping Families Safe - Part 1. In this episode of Insights Officer Jacob Hubby is our guest. A multi tour Marine veteran, Officer Jacob Hubby returns to share his insights regarding community engagement and ways citizens, parents and families can stay safe in our dynamic times. We also discuss the Dolan Report, the challenges law enforcement face, and how we can better understand the the role of today's police officer and help achieve a more collaborative partnership of service. SUBJECT: EWM Insights with special Special Guest Officer Jacob Hubby - Keeping Families Safe - Part 1.Topics Covered:Understanding the Police Officer's Role Communication is KeySafety MattersThe Dolan Report Additional Resources: Ellis Wealth Management:Paul Ellis: 425-405-7720email: paul.ellis@elliswealthmanagement.net The Dolan Report "DISPELLING THE MYTHS SURROUNDING POLICE USE OF LETHAL FORCE" - Richard R. Johnson, PHDhttps://www.dropbox.com/s/6nq3idh62jav9c9/Dispelling%20Myths%20Dolan%20Report%202016.pdf?dl=0DOLAN CONSULTING GROUPThe Dolan Consulting Group LLC is an organization ofpublic policy experts who address issues related to publicservice organizations, such as law enforcement agencies,corrections agencies, fire departments, emergency medicalservices, hospitals, and school districts. We provide servicessuch as assessments, training, and research with the goalof improving the operations and outputs of these agenciesthrough evidence-based solutions.Dolan Consulting Group Harry P. Dolan, President andCEO 2840 Plaza Place, Suite 325 Raleigh, NC 27612info@DolanConsultingGroup.comFeel free to share this episode with those in your circle who are on a similar path of learning. We hope our conversations will help you acquire more knowledge, become even more curious about the gifts that are in and all around us, while supporting you to reach new heights as we grow together.You can subscribe and listen to EWM INSIGHTS on Spotify, Apple Podcasts, Amazon Music, or the Ellis Wealth Management Homepage: https://elliswealthmanagement.net/podcasts/Above all, through EWM INSIGHTS we want to encourage you to:INVEST IN WHAT YOU LOVE!®-----------------------------------

Gina Bria, the founder andCEO of the Hydration Foundation, a Buckminster Fuller Institute Fellow, and an anthropologist, discusses how her fascination with desert populations able to survive and thrive with very little access to water, lead her to delve deeply into the science of this phenomenon.  After decades of study, Gina reveals groundbreaking information about the benefits of infusing the concentrated water that exists inside plants to improve hydration. In addition, Gina further explains how the high gel content found in plants directly impacts the body’s ability to “create electrical energy in your system.” Gina Bria is at the forefront of research and education when it comes to revealing the power of hydration, and she believes that the root cause of many chronic and other illnesses stems from improper hydration. This episode will forever change the way you think about water.

To change systems that perpetuate poverty and hunger, where do we start? Erin McAleer, President andCEO of Project Bread in Boston, discusses eradicating hunger with Bob Luz, president and CEO of theMassachusetts Restaurant Association (MRA) on this episode of Add Passion and Stir. McAleerdescribes a multi-level approach that uses on-the- ground learning to drive a wider systems-level change.“We’re in community health centers, we’re in schools, we’ve got this hotline, but we take that informationthat we’re seeing on the ground and pivot quickly to larger scale systems change,” she says. She cites asuccessful program they piloted where children enrolled in SNAP (food stamps) would automatically beenrolled in school breakfast programs. Luz sees a similar effect on systems in his industry. One out ofevery 10 jobs in America is related to the restaurant industry and almost 50% of the businesses areminority owned and 40% are women owned. Many workers come from disadvantaged backgrounds, andwhen they succeed, they want to provide opportunities to other people. “It’s heart-breaking to see initiallyand then heart-warming [later] to see as people excel in our industry,” he says. “I don’t think you’re evergoing to see a more philanthropic group of people who believe in being a good neighbor.”Both guests talk about formative experiences that affected their own attitudes toward hunger and givingback. For McAleer, it was experiencing food insecurity growing up as one of three children with a singlemother. She remembers going to bed with her “mom on the phone saying ‘how am I going to feed thesekids?’” For Luz, it was one of his first jobs with the 99 Restaurant Group, where the owner’s passion forgiving back was built into the business. This experience laid the foundation for his own attitudes aboutphilanthropy which he brought to the MRA board and mission. The MRA holds restaurant dinners wherethe team donates their time, suppliers donate food and beverage, and all the money goes to a cause,including the No Kid Hungry campaign. They did five dinners the first year, eight dinners last year, andwill do 12 this year. “We think we can take this across the entire state,” he predicts.Learn about how channeling resources, knowledge, and compassion can create systems change that canend hunger.

In this specialUncommon Sensepodcast, radiation oncologist andCEO of Tobacco Free PortfoliosDr Bronwyn Kingdiscussed with Amy the movement she's led to get superannuation funds to divest from tobacco.

This week on Uncommon Sense we have four excellent interviews, conducted by our host Amy Mullins:New MatildasBen Elthamon the latest in federal politics.Radiation oncologist andCEO of Tobacco Free PortfoliosDr Bronwyn Kingdiscussed the movement she's led to get superannuation funds to divest from tobacco.Professor John Keane from the University of Sydneyjoined Amy in the studio to talk about the new despotism of the 21st century.Geoffrey Maslenspoke about his new book,An Uncertain Future: Australian Birdlife in Danger.

FULL TRANSCRIPT:[intro music]Host — Dan KellerHello, and welcome to Episode Seventy-six of MultipleSclerosisDiscovery, the podcast of the MS Discovery Forum. I’mDanKeller.Pregnancy presents special considerations for women withMS.Beyond the medical and pharmacological issues, there aresocial,socioeconomic, and parenting concerns. Dr. Dessa Sadovnick,aprofessor of medical genetics and neurology at the UniversityofBritish Columbia in Canada, spoke on issues ranging frompregnancyplanning through the postpartum period at the WorldCongress ofNeurology in Santiago, Chile, in November, where we metup.Interviewer – Dan KellerLet's talk about gender and hormonal issues in pregnancy.Whatare some of the things you're looking at now?Interviewee – Dessa SadovnickWell, in terms of gender, it's really been interesting thefactthat initially it was actually thought that men may have MSmoreoften than females. And now, of course, it's very wellestablished,as with many other autoimmune diseases, that femalesare affectedmuch more than males. The question is why? And there'sa lot ofresearch being done into hormones, especially theestrogens, theestradiols, to try to see how that relates to diseaseonset,clinical course, etc. But again, there's no reallyfirmanswers.We do know that the hormonal changes during pregnancy do seemtoreduce the number of relapses during gestation, and as soon asyoudeliver, the relapse rate goes up very high. So this is one areaofbig interest. There's been some recent work published onmenopause,and it does not seem that women who have MS havemenopause earlierthan other women or later than other women. Theredoesn'tnecessarily seem to be a direct effect between clinicalcourse andmenopause, other than to say that a lot of the symptomsdo overlap.So you have to be very careful, as a clinician, todecide whetheryou're talking about MS-related symptoms or symptomsthat might beamenable to treatment just for regular menopause.Puberty is a very key period in MS. We know that you can getMSprior to puberty, but it is recognized now in thepediatricpopulation that the group who have it prior to puberty dohave amore similar female to male ratio. It's only once pubertyhits thatyou have the excess in the females.MSDFDoes pregnancy permanently change physiology compared tothepre-pregnant state, or do people go back to their baselinerelapserisk after some point?Dr. SadovnickThere is no evidence to say that having a pregnancy willchangeyour long-term course or your outcome after a given period oftime.It seems like people on the whole, and everything is always onthewhole because there's always the exception, but in general,youtend to go back to what you were like before, taking intoaccountthat, after pregnancy, you'll have had a longer diseaseduration.Just an example, if it takes you a year to becomepregnant, thennine months pregnancy, three months postpartum, thenext time youlook at it you're two years since before you tried toget pregnant;so you're two years more into the disease. But there'sno evidencethat pregnancy harms the long-term outcome of MS, andthere's noevidence that not getting pregnant is beneficial forwomeneither.MSDFIs there a physiologic explanation for the higher relapserateafter pregnancy? Is it easily identified, or is itprettyhypothetical?Dr. SadovnickWell, it's thought to be related to the changes in hormonesassoon as a woman delivers. But there's nothing that can mark ittosay this woman's going to get it, this woman's not going tohaveit. You know, there's no marker that's going to say who's goingtohave a relapse after delivery, who isn't.MSDFEven though there's not much data right now about many ofthedrugs used in MS and pregnancy, women are advised oftentimes nottobe on the drugs, but they also don't immediately get pregnant.Sodo they have a long period potentially of risk of relapse, anddoesthat affect the long-term course eventually?Dr. SadovnickWell, there's been controversy in the literature aboutwhetherthe number of relapses a woman has while shehasrelapsing-remitting MS affects her emergence intosecondaryprogressive MS. So there's been controversy at thefindings aboutwhether the number of relapses predicts how soonyou're going to gointo a progressive phase or not. As far as I'maware, the mostrecent information suggests that they might be twoindependentfactors. So, it's a hard question to answer.Obviously, the drugs don't cure MS. So it's not that you'regoingto prevent MS by taking the drugs or stop MS dead in itscourse bytaking the drugs. You're taking a risk. [With] anyrelapse, youdon't know whether there's going to be a completerecovery or apartial recovery. The more relapses you have, theharder everythingis in day-to-day life and coping and recovery,and getting pregnantis not something that happens instantaneously.So it's a bigdecision that women do have to make. And there's noreal easy answerfor saying who will do well being off themedication for awhile, whowon't do well being off for awhile.It's an informed decision that people have to make. And wesayit's very important that if you're planning a pregnancy, toreallylook at all the information that's relevant to yourparticularsituation and make an informed decision about yoursituation.There's no general answer for everybody. And we've comeup withsome reproductive counseling models that deal with the wholeareaof reproduction and reproductive planning.Now, one thing that I find that people often don't tend tothinkabout is that they think of getting pregnant in termsofconceiving, having a pregnancy, delivering, and the threemonthspostpartum. But they forget the fact that once you do have achild,there's a lot of commitment you have for a long timemovingforward. It's not just your three-month postpartum relapseratethat you're concerned about. And people have to be verycognizantthat if they do have a chronic disorder, that this willhave someimpact on their socioeconomic status, on their ability toparent,on relationships; all this has to be taken into account. Andtwo ofthe things that we often say to people who are planning apregnancyis: One, remember that it's a long-term commitment; andtwo, as aparent, instead of focusing so much on what youcan't dobecause you're a parent who has MS, maybe youshould focus more onwhat you can do. And I think that's avery good attitudeto have.I remember many years ago we had a woman who was just soupset,because in the city she lived in there was a big annualfestivalfair every year. And she'd take her children there, and bythe endof the day she was hot, she was tired, she'd have a relapse,she'dbe in bed, but she felt it was her duty, as a parent, to takethechildren to this festival. So we just talked about it fromapractical point of view, nothing specifically medical oranythinglike that. And said, well, what would happen if you wentwith yourkids with someone else; you stayed in a nice shady place,you had,you know, something cold to drink. Your kids went off anddid allthe running around, and then they'd come back and report toyouwhat they're doing. And, you know, try a day like that insteadofyou're being the one to kill yourself running around with themtoall the activities. And she came back to the clinic a coupleofyears later, and she says, you know, it was such a difference.Thekids had a good time, and instead of my being in bed for thenexttwo weeks, we went out for dinner after, and lifecontinued.So I think that that's so important when you're talkingaboutplanning pregnancies is you have to think forward. You knowthatfor anybody having a baby in the newborn period, it's tiring,it'sstressful, not only for just the mother, but also for thefatherwhether he has MS or not. So if you know this is going tohappen,before you get to the point where you're in such a stateofexhaustion and relapses start happening, maybe plan ahead.Noteverybody can afford nannies or housekeepers or things likethat;that's a fact of life. But there's nothing to say you can'ttalk tofriends and work out a system where you get a bit of extrahelp inadvance, not just wait till you hit the crisis mode.MSDFAnd I suppose in the early postpartum period you could beverysleep-deprived.Dr. SadovnickYou can be very sleep-deprived, and then you have tostartthinking. If you're a father whose wife has just had a baby,maybeyou should try to sleep in a different room, not worryaboutgetting up when the baby gets up during the night. If you'reamother who has MS, maybe you want to reconsiderbreastfeeding.Maybe you want to consider expressing, so that you'renot upconstantly with the baby. You have to be practical. And Ithinkthat that is the big factor is: in theory there's so manythingsyou're supposed to do, but you actually have to be practical.Thefatigue component with a newborn is not going to go awayregardlessof if you have MS or not. So if you know in advance youhave MS,and it's going to be more of an issue, why not try to makesomepractical plans?MSDFYou had mentioned the changing sex ratio mainly becausemorewomen are being diagnosed with MS. Is it that there is more MSorbetter diagnosis or some other reason for this increase inthegender ratio with women predominating?Dr. SadovnickLooking at it in terms of a gender ratio, you're basicallytakingout factors, such as improved diagnostic techniques. So whatwe'restarting to think is that females react differently toenvironmentaltriggers than do males, and this could be a reasonfor the increasein females. Women are living a very different lifetoday than theydid even 30 years ago in terms of occupation, beingout of thehouse, exposures. Women react differently to vitamin D.Women havedifferent smoking habits in reacting. So we're thinkingthat what'shappening is that the female is actually responding toenvironmentalfactors in a different way now or being exposed morethan she wasmaybe a few decades ago.MSDFDo women live proportionately longer with MS? Could they justbegetting older, and the men aren't getting as old, and thatchangesthe ratio at that end of the spectrum?Dr. SadovnickLife expectancy does not really seem to be dramaticallyalteredin multiple sclerosis for males or for females. We've donestudieswith actuarians from life insurance companies looking atthis, andMS really doesn't kill you. So I don't think lifeexpectancy is afactor.MSDFAnything interesting or important to add?Dr. SadovnickWell, I think that a big difference is that there used to bealong lag time from the onset of the MS symptoms until youwerediagnosed. So a lot of life decisions, whether it wasdating,partnering, reproduction, or in that period when you reallydidn'tknow that you had a diagnosis, so in many ways ignorance wasbliss.You didn't really have to make decisions.Now, of course, with the new techniques, people aregettingdiagnosed so much earlier in the disease. And they're beingtoldthat you have MS, you'll do fine, you know, there are therapiesyoucan try. You're still a person who has a life to lead. You'renotan MS patient for your whole life. So but every decision theymakethey have to go out and decide disclosure and how to deal withthefact that they now have a diagnosis. It's not this periodofignorance is bliss. So let's just take, again, going back tothepediatric example: you're a teenage, you're in university,you'reon the dating scene. When do you tell someone you have MS, doyoutell them? Do you not tell them? You're someone who's in their20s:you have a diagnosis of MS, you're dating, you talk abouthaving apermanent relationship and going on to have childrentogether. Whendo you drop the bomb that you have MS? When do youtell it toemployers? When do you tell it to in-laws? You know, whendo yousay this? That period of being ignorant is really gone now.And so,how you react, how society reacts, is something that wereally haveto look at now. When do you disclose? When don't youdisclose? It'sa very big issue.MSDFVery good. Thank you.[transition music]MSDFThank you for listening to Episode Seventy-six ofMultipleSclerosis Discovery. This podcast was produced by the MSDiscoveryForum, MSDF, the premier source of independent news andinformationon MS research. MSDF’s executive editor is Carol CruzanMorton.Msdiscovery.org is part of the nonprofit Accelerated CureProjectfor Multiple Sclerosis. Robert McBurney is our President andCEO,and Hollie Schmidt is Vice President of ScientificOperations.Msdiscovery.org aims to focus attention on what is known andnotyet known about the causes of MS and related conditions,theirpathological mechanisms, and potential ways to intervene.Bycommunicating this information in a way that builds bridgesamongdifferent disciplines, we hope to open new routestowardsignificant clinical advances.[outro music]We’re interested in your opinions. Please join the discussiononone of our online forums or send comments, criticisms,andsuggestions to editor@msdiscovery.org.For Multiple Sclerosis Discovery, I'm Dan Keller. 

Jenny Ta, founder and CEO of Sqeeqee joins host Deirdre Breakenridge onWomen Worldwide. Jenny launched Sqeeqee in 2015 as thefirst-of-its-kind social networthing™ site. She’s also known as theCinderella of Wall Street having previously founded two brokerdealer start ups, Titan Securities and Vantage Investments.On the show, Jenny shares her story, which is a journey fromwelfare to Wall Street. At the age of 5, she escaped Vietnam duringthe war. She left on a fishing boat, and then stayed in a refugeecamp in Hong Kong until she was 8. Jenny eventually made her way toAmerica where she found her path to success. Jenny believes theexperiences during childhood helped to shape her career and gaveher a “never accept no for an answer” conviction. Jenny also offersadvice to listeners on making your dreams become a reality.A little more about Jenny Ta … JennyTa is a seasoned entrepreneur and has 20 years of Wall Streetexperience. She specialized specifically in the technology sector.Jenny holds an MBA degree in Financial Management and a BS in MISfrom California State University, Fullerton.You can connect with Jenny on LinkedIn and FacebookA little more about Your Host, DeirdreBreakenridge … Deirdre is an author, entrepreneur andCEO of Pure Performance Communications. A 25-year veteran in PR andmarketing, she is the author of five Financial Times Press booksincluding her latest titles, “Social Media and Public Relations,”and “Putting the Public Back in Public Relations.” Breakenridgespeaks nationally and internationally on the topics of PR, socialmedia and marketing. She's an adjunct professor at NYU and UMASS atAmherst, a recognized blogger at PR Expanded, and also theco-founder of #PRStudChat, a dynamic twitter chat with PRprofessionals, educators and students.Connect with Deirdre by following @dbreakenridge on Twitter andon her blog at www.deirdrebreakenridge.com.  

Jan Ellison, the bestselling author of the debut novel, A Small Indiscretion (Random House 2015), which was bothan Oprah Editor’s Pick and a San Francisco Chronicle Book Club Pickjoins Host Deirdre Breakenridge on Women Worldwide. Her essays andstories have appeared in The New York Times, The Wall StreetJournal and Narrative Magazine.On the show, Jan shares her past journey as a 19-year old inParis and London, which became the genesis for her novel,ASmall Indiscretion. She offers advice to anyone who isinterested in writing and the characteristics of a good writer. Janalso discusses her own writing regimen and finding the time towrite when you have a busy lifestyle and many familyresponsibilities.A little more about Jan Ellison … Herdays in college at Stanford, taught her about stories and exploringcreative writing classes. When she left Stanford at age 19, shelived in Paris and worked in London, on a shoe-string budget. Thenotes she scribbled on yellow legal pads became the inspiration forher debut novel.You can learn more about Jan on her website and connect with her onFacebook.A little more about Your Host, DeirdreBreakenridge … Deirdre is an author, entrepreneur andCEO of Pure Performance Communications. A 25-year veteran in PR andmarketing, she is the author of five Financial Times Press booksincluding her latest titles, “Social Media and Public Relations,”and “Putting the Public Back in Public Relations.” Breakenridgespeaks nationally and internationally on the topics of PR, socialmedia and marketing. She's an adjunct professor at NYU and UMASS atAmherst, a recognized blogger at PR Expanded, and also theco-founder of #PRStudChat, a dynamic twitter chat with PRprofessionals, educators and students.Connect with Deirdre by following @dbreakenridge on Twitter andon her blog at www.deirdrebreakenridge.com.

Our Consciousprenuar is Ronald Destra a children’s book author, publisher, entrepreneur, father, husband andCEO of Destra World Book Publishing.com. His passion is to help young children to discover their life purpose and to never give up no matter what life throws at them. Contact Ronald: www.ronalddestra.com