Podcast appearances and mentions of marjorie moore

Marjorie Moore, Executive Director of Voyce & Co-Chair for the Alliance, Michelle Gralnick join Megan Lynch in-studio following the release of their latest report that highlights chronic under-staffing, financial mismanagement, and systemic failures in the Missouri's nursing homes.

Marjorie Moore, Executive Director of VOYCE joins Megan Lynch talking about nursing home staffing and what the new federal rule could mean.

Marjorie Moore, Executive Director of VOYCE joins Tom and Megan in studio talking about the non profit working for long term care residents and concerns that nursing homes shutting down without warning. 

Marjorie Moore is Executive Director of VOYCE joined KMOX's Maria Keena talking about Governor Mike Parson vetoing ombudsman funding for nursing homes.     © Nathan Papes/Springfield News-Leader / USA TODAY NETWORK

Marjorie Moore, Executive Director of VOYCE, joins Tom and Carol to discuss how nursing homes are being investigated for abuse with antipsychotic drugs and a misdiagnoses of schizophrenia.  

KMOX's Megan Lynch spoke with Marjorie Moore... Executive Director of VOYCE... an advocacy group for nursing home residents.

Mid-November is arguably a bit early to start putting up holiday decorations. But it’s not at all too soon to make thoughtful plans to safely connect with relatives, particularly those who are more isolated this year, and spread some joy. “Start having those conversations now,” Marjorie Moore, executive director of the nonprofit organization VOYCE, tells St. Louis on the Air. She and Vanessa Woods of Vitality Ballet talk through some ideas with host Sarah Fenske.

Data from the federal Centers for Medicare and Medicaid Services shows that, as of May 31, 253 Missouri nursing home residents had died of COVID-19. That’s about a third of the state’s 771 deaths. Marjorie Moore, executive director of VOYCE, an advocacy group for those in assisted living or nursing homes, joins to talk about what that figure says to her and the changes she would like to see moving forward.

On November 22, 2019, a plaque was placed and dedicated on the Brougher Avenue side of the Mizpah Hotel and says, “Suffrage Leader – Marjorie Moore Brown worked for Nevada's Vote & the Nineteenth Amendment. Suffrage meetings held here at the Mizpah Hotel, 1912 – 1914.” This plaque was placed in cooperation with The National Votes for Women Trail - Road to the 19th Amendment and the William C. Pomeroy Foundation, 2019. This is Episode 3, Marjorie Moore Brown – Lady In Boomtown.

Author Christie Grotheim joins Daniel Ford on Friday Morning Coffee to chat about her debut novel The Year Marjorie Moore Learned to Live. Caitlin Malcuit also discusses MEL Magazine’s “The Inside Story of How ‘Wild Wild West’ Spun Out of Control” feature. To learn more about Christie Grotheim, visit her official website, like her Facebook page, and follow her on Twitter and Instagram. Today’s episode is sponsored by Libro.fm, #Authoring, and OneRoom.

Continuing last week's chat with chef Travis Milton, we talk about how to plan an event with food as the focus, you get to listen to us talk through the logistics of an event we have coming up soon, and in between we talk about "disappointed dad" discipline, what chefs really eat, and the history of candy roaster squash. If this podcast brings you any value, please join Marjorie Moore and become a Patreon supporter! You'll get to hear outtakes from this interview and gain access to my series of "2-Minute Mini" episodes: you can hear some behind-the-scenes takes exclusively on Patreon.com/VirtualExecutiveDirector. We are also supported by Lovoso.com. Use promo code SHINE at checkout for 10% off your order of unique handcrafted pens.

One of the things that I love to do is community service.  I constantly look for ways and opportunities to give back and to organize groups to serve the community.  I truly believe that engaging in service is critical to living a full and complete life.  Therefore, as my twins get older, I've been asking myself: What can I do to start to plant the seeds of community service into the hearts of my children?  How can I begin to talk to them about community service? What is the right age to start to encourage my children to participate in community service and what projects can they work on? To help me to get the answers to these questions, I invited Marjorie Moore onto the Phenomenal Moms Podcast.  Marjorie has 15 years of professional nonprofit organization management experience and has tons of experience helping families find the right service projects for their children. In this podcast episode we discuss: How to find service projects and volunteer partners Community service ideas for families with children of all ages How to talk to your children about the importance of service Life lessons that engaging in service will teach you The dos and don’ts when working on a service project The surprising things you need to ask about or know before you attend a service project How to help your child choose a service project for school community service hours Check out the podcast episode to how to help your children get involved in community service.  Also, this is a great post to help you to find ideas for how to serve during the holidays.  Therefore, also check out the episode, "How to Spend Less Money, Have More Fun, and Have Less Stress This Holiday Season." I can’t wait for you to listen to this episode!   Listen to the podcast episode below or check it out on iTunes, Google Play, and Stitcher. Check out the podcast, hit subscribe, leave a comment, and share it with your friends!!   The holiday season is here and with it can come additional stress and anxiety.  Therefore, check out this free 21-day challenge to reduce the fear, worry, and anxiety in your life.  Click HERE to join the 21-day challenge today.   Additional Resources For the Love by Jen Hatmaker   About Marjorie Marjorie Moore is the President and CEO of MindsEye, a radio reading and audio description service that translates vision into audio for people who are blind and visually impaired. She’s also the producer and co-host of 501Crossroads, a podcast about nonprofits that examines the crossroads between people and the mission.  Marjorie’s mother was a fundraiser, so she has been volunteering since she was old enough hand out candies to party guests and has 15 years of professional nonprofit organization management experience. She is currently the president of the International Association of Audio Information Services, a member of several networking and educational associations.  Marjorie is a proud recipient of the Girl Scout Gold Award and a graduate of Marquette University in Milwaukee, WI.  She lives in the St. Louis area with her dog Marcus and spends her free time crocheting, baking, and wine tasting.   About Aisha Aisha Taylor is a single mom of twins, personal financial coach, work from home entrepreneur, and #1 Amazon Best Selling Author of the book “5+5 FNPhenomenal Ways to Save $100 This Week Without Killing Your Lifestyle.” Aisha has been featured in ESSENCE, Jet Magazine, and Black Enterprise. She is also the Founder of FNPhenomenal (Frugal –n- Phenomenal), a movement designed to help single moms create a vision for their lives, craft a financial strategy to support that vision, and show them that phenomenal living is possible. It’s time for you to be Financially Phenomenal! www.FNPhenomenal.com Instagram/Twitter/Pinterest: @FNPhenomenal

“I don’t remember what artist said this but I’ve always liked this. She said ‘There are no dumb ideas.’ And I always keep that in my head. Maybe you are not going like it when you get to that point of is this done or isn’t or who cares. You have to try it. You have to see where it goes. That’s why we’re artists. Were allowed to do that. Nobody is telling us you can’t do that. There might be people saying that but they are wrong. You can do this. You can do whatever you want. That’s why you’re an artist.” Marjorie Moore’s (https://marjoriemoore.com/) art career has continued to evolve through many decades of work. Her core themes and ideas have maintained consistency and evolved but the way she communicates with and through different types of drawing, painting, and combined media have changed with the different phases of her life. From the isolation of a farm in western Maine to the big city, it has all shaped what she wants to say and how. She has a love of materials, the tactile experience of making things by hand, collecting curiosities, and above all nature. The way aspects of the natural world are anthropomorphized and juxtaposed with pop culture and science creates some of the narratives and psychology that she explores. From puppets and soft sculpture, to large dark and theatrical paintings with animated characters and dolls, to small delicate nature based works, and many styles in between, she has never let herself get locked into or lost in any one style of art. After living in Austin for over two decades she moved back to Maine to retire with her husband where she continues to cultivate her interest in the ocean. Some of her current work partly incorporates drawings made working directly from objects she has acquired along the shore of the island where she lives, such as seaweed, shells, lichen, and rocks. She sometimes builds up the surface of a piece by starting with a watercolor painting and adding strips and cutout shapes from mylar stained with ink, and found objects including plants dipped in beeswax. What an nice adventure it was traveling by ferry out to Great Diamond Island off of Portland, Maine, to visit Marjorie while I was on vacation. She was recommend to me by a two previous podcast guests, Hayley Gillespie (http://www.austinarttalk.com/9), and Madeline Irvine (http://www.austinarttalk.com/35). Her and her husband graciously showed me around their beautiful residence, the island they call home, and they even took me out for a very fine waterside lunch on my birthday! Please enjoy this interview which ends with Marjorie and myself exploring the beach where she sometimes finds inspirations for her artwork. Some of the subjects we discuss: Maine intro Beginnings in art Love of materials Self sufficiency Nature drawing course Interest in things Meeting Steven Peace Corp in Iran Return to US Farm in Maine Brunswick/Portland Painting/darker work Move to Texas Earthwatch Fellowship No dumb ideas Maine/Austin art community Drought, Fire, Ash Monkey lady Interest in ocean Current work Meaning of the work The future Beach visit Final advice https://uploads.fireside.fm/images/4/41335247-836c-4f4a-8a8b-aeca55f3227a/Z_8uIXY1.jpg Marjorie on the beach at Diamond Cove. https://uploads.fireside.fm/images/4/41335247-836c-4f4a-8a8b-aeca55f3227a/LuMYZsqQ.jpg Marjorie in her home studio. https://uploads.fireside.fm/images/4/41335247-836c-4f4a-8a8b-aeca55f3227a/dcwYTL3W.JPG Marjoire being interviewed. This interview has been edited and condensed for clarity. Intro music generously provided by Stan Killian (http://stankillian.com/main/) Support this podcast. (http://www.austinarttalk.com/supportpodcast)

[av_social_share title='Share this entry' style='' buttons='' custom_class='' admin_preview_bg='']   Episode Summary Your online fundraising strategy can always improve and become more innovative. Gaining new knowledge and keeping up with an evolving industry places your organization on the path to growth and this ultimately allows you to accomplish bigger and greater goals. You can do these by employing some of these strategies to help you attract new donors, increase engagement, and make better use of technology. Fundraising starts in-house. Your staff is going to be the start of the fundraising movement. They are going to begin the search for lucrative prospects and may even turn them into donors. Why not reward your staff for successfully bringing in these donors? An incentive program not only motivates your staff but it also ensures that they are going to be working with high standards to earn these incentives. This strategy is commonly used among organizations whether they are for-profit or non-profit. Before you begin this process though, you should decide if the organization has the ambition. You need to have have a strong mission that’s enough to motivate your employees to want to make change. You need to determine if yearly incentives for every employee is enough to motivate them to perform their tasks properly and with dedication. You also need to determine if your investment in the employee incentive program would lead to a reasonable return of investment and if this incentive program is enough to attract and retain talent in the future. These are all factors that you should be discussing with your board of directors. You can also think about surveying your employees to get their thoughts and opinions on the matter. Understand WHY donors give Use a donor management system to track activity and preferences for your donors. Not only to track the amount of money each donor contributes, but to also track steps in outreach, participation, and relationship building. You may wish to segment donors who have similar reasons for giving. Then, you can provide means for your donors to further build on and fulfill these reasons. Giving is a personal decision. Consider how you’ll recognize each person. This can be based on the amount of the contribution, how many times a year they contribute, or just an overall thank you to everyone who donates. Afterall, feedback is one form of motivation in itself. Incentives can be developed for moving up through contribution levels. This can be exclusive events, gifting suites, or even a huge raffle.   Go Mobile! In the modern scenario, almost every adult has a smartphone. You have to take this into consideration as people tend to use their mobile devices over their computers. In accordance with this principle, you have to analyze how much of your web traffic is coming from mobile devices. This is going to tell you if going mobile is a great choice for your nonprofit (though having the option is always nice).  From here, you can discover how many people are utilizing the donation form from a mobile device. Watch the trends change in your analytics and see how it worked and how it can be improved. Simplify Giving Capabilities on Your Website When people want to donate, they want it to be simple and easy (same goes for people who don’t yet know they want to donate). Add the donation button to the top of your website. Include video footage sharing what you do and why a person should contribute. Keep your forms manageable and not overwhelming. The flow of your form should be logical and is should sense. Make your call-to-action as clear as can be. This will make receiving donations easy and simple. Use Your Resources Wisely Not utilizing technology for your business is like not putting gas in your vehicle. Without using technology and resources wisely, marketing campaigns and community engagement projects would be quite challenging. Furthermore, collecting data from your community members regarding what they like and don’t like would be a hassle. Customer service depends on your effective use of technology. By making good use of your resources, you’ll be able to answer questions from your community members right away. All of this has led to a new generation where technology matters. Technology is the epicenter of the business world along with the way that we are able to increase the amount of customer satisfaction, reach, and overall happiness through its effective use. Nonprofits are able to improve the ways in which they share a message significantly. The tone, voice, and emotion tied to their message can be conveyed in such an honest and captivating manner. People are able to actually see the reason why a nonprofit is fighting for certain people and doing anything they can to spread the word and show people the magnitude in which others are struggling. In this regard, we can refer to a chapter in our book, “Brick by Brick”, where we state that developing your brand is one of the first important steps to take when fundraising. This principle is further emphasized in the book as we try to analyze how Abraham Lincoln was able to gather as much support as he did when he sought to eliminate slavery. The ability to influence the greatest good for the greatest number has increased through technology. Because of this, nonprofits are now able to take advantage of available resources to affect substantial change in the world. In this podcast, Marjorie Moore of 501Crossroads talks about how she got started with nonprofits and how she has seen fundraising change over time. She tells us about some of her favorite ways to create engagement within a community, the roadblocks she has faced, and her predictions for how nonprofits will adapt to changes in technology over the next 5 years. May the tips in this podcast give you insight on the ways that you can use fundraising to attract new donors and some creative thought for you and your organization. We would love to hear what you are currently doing and if any of this information was helpful to you.   About Marjorie Moore Marjorie Moore co-founded the 501 Crossroads Podcast. She has a background in radio and television broadcasting and loves to grow agencies into first class organizations that can share their vision and build consensus amongst the board, staff, volunteers, donors, clients and other constituents. Marjorie has experience working on international boards and, in the for profit sector, bringing insight to budget building and organizational financial planning. 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If you don't work at an organization that doesn't specifically work with people with disabilities, you don't have to worry about making your fundraising events accessible, right?  Wrong.  So wrong.  As our guest Christy Herzing from Paraquad says, "Making your event accessible speaks to a level of inclusion that can increase your donor base." That's something we all want, right?  Christy was joined by her colleague Sandy Jones also from Paraquad to talk to Marjorie about what basic accessibility accomodations you should look for in planning events to save yourself time and trouble in the long run and how to think outside of the box to make sure that all of your guests feel comfortable and welcome.  Connect with Christy at cherzing@paraquad.org, on Facebook, on LinkedIn, or by calling her at 314-289-4264.  Connect with Sandy at sjones@paraquad.org, on Facebook, on LinkedIn, or by calling her at 314-289-4274. Connect with Us! Natalie on LinkedIn- https://www.linkedin.com/in/nataliejablonski Marjorie on LinkedIn- http://www.linkedin.com/in/marjorie-moore   501Crossroads on Facebook- http://www.facebook.com/501crossroads 501Crossroads on Twitter- http://www.twitter.com/501crossroads 501Crossroads on YouTube- https://www.youtube.com/channel/UC06RxW8CDSTZF05S9bK9UoA    Listen to this episode on... Apple Podcasts Stitcher Overcast TuneIn YouTube       Transcript:  Marjorie:                             00:02                     Welcome to 501Crossroads, your show all about nonprofits and the people that make the mission happen. I'm Marjorie Moore, President & CEO of MindsEye and my personal mission is to make nonprofit stronger by identifying and fixing the rubs that so often come up between people and the mission. Natalie is at the dojo again today. Marjorie:                             00:15                     She's taken a lot of days off here for training, but I am excited because today we have two guests in the studio with us. We have Sandy Jones who is the community relations and events coordinator for Parquad here in St. Louis and Christy Herzing, the community access coordinator, also at Paraquad. Sandy, Christy welcome. Sandy:                                  00:38                     Thank you for having us. Marjorie:                             00:39                     So Sandy tell us a little bit about you and what you do at Paraquad maybe introduce Paraquad a little bit because I'm going to guess most of our listeners are not in St. Louis and have never heard of it. Sandy:                                  00:49                     So Parquad is St. Louis a center for independent living. We work with people with disabilities to empower them to live their lives as independently as they choose. I have the privilege of planning events for Paraquad. So I work, ah, we have several different events throughout the year every year though you're pretty much guaranteed to have our Shine the Light Gala and our Ramp Up for Accessibility Day which actually just happened yesterday. Marjorie:                             01:13                     Awesome. And Christy, what about you what do you do there at Parquad. Christy:                                 01:16                     So I am the community access coordinator and I manage our Accessible STL program. And so through our Accessible STL program we're working with businesses and organizations to provide a site survey so we're looking at their facilities and determining if they are accessible based upon the Americans With Disabilities Act standards and then we also provide training and education on being more inclusive for people with disabilities as well as. A whole lot of other services just for businesses that want to be more inclusive, consulting,  you name, it we kind of do it on the business end of things and we also have what Sandy's talking about with the events. We also have a training on how to make meetings and events more accessible.  Marjorie:                             02:07                     It's awesome well that is why we are here today. One of the things that I hear probably way too often when about community talking to other exec directors or event planners who aren't in an organization that is specifically serving people with disabilities. They'll say well, "there's no blind people coming to my event or there's nobody that's going to be in a wheelchair or all of my guests can hear perfectly fine, like why do I need to do this" So why is it important for events especially fundraising events to be accessible in the first place? Christy:                                 02:40                     So it's important for them to be accessible in the first place because you don't know who's coming in the door, so you don't particularly fundraising events. You don't know who that next donor is going to be or who that donor's family member is going to be. Christy:                                 02:58                     So to be accessible and to think about that from the beginning because if you don't think about accessibility from the very beginning then if you wait for someone to ask for an accommodation then you could find yourself in a spot where someone asks for "I need this accommodation because I use a wheelchair," and oops we have picked an event location that doesn't have an entrance with a ramp that is accessible and then all of a sudden we're trying to figure out what we need to do. So thinking about accessibility from the beginning is very important but also making your event accessible is it speaks to a level of inclusion that then can help increase that donor base because donor bases are aging as well. And so that's very important to keep in mind as well. Marjorie:                             03:49                     I guess the other thing is that I guess we have we have this picture in our mind, I think sometimes of a younger person that has a disability. But I think the one thing that we all know since we all work in that field is a lot of times it's our friends and our donors who have been with us for years maybe that donor giving you $25 for 50 years, well look, they're 70 now and maybe there's a mobility disability and maybe hearing's not so good anymore. Sandy:                                  04:17                     Kind of aging into that disability and what does that mean moving forward. And how to make something inclusive for them as well. Marjorie:                             04:24                     So let's talk about some horror stories or some not to do is what have you guys seen out there it. And we've all been there. I'm going I'm going to it right from the beginning. I've screwed this up. And like I mentioned you know we work with people who are visually impaired at MindsEye.  But you know we we screwed it up a couple of years ago we had a table full of people the varying levels of vision and they were supposed to be served first at our gala.  And for some reason the people set out the buffet food and then the rest of our guests just decided to get up and get all their food before all the things.  And so our guests had no idea that there was food there. The other problem that we had actually that year too was or for some reason our wait staff didn't think to specifically ask our guests with disabilities if they wanted the food that was just being passed around on trays. So we've since trained them.   So what if you guys heard or seen? Sandy:                                  05:27                     So I'm going to give a couple of examples from my own personal experience. They've both been events with Paraquad. So I mentioned earlier our Shine the Light event. It is a large formal gala this past year took place at the Ritz-Carlton. And we do everything we can to ensure that all accommodations are met. We are very open in the beginning, "Hey if you need the accommodation just email Sandy she'll take care of it." And we do that and we account for absolutely everything and then we add in some cushion and know that there may be people who didn't tell me or things that I already know because we have a good relationship with them all that kind of stuff. So we had a guest who was deaf and needed sign language interpreters we always have sign language interpreter at our events. Sandy:                                  06:17                     That's no big deal. We have one on stage to interpret everything that's happening on stage. And then we also have one at the table for table conversations during the event. We had set up the camera and everything to have a picture and picture show so that when the let's say the screen is got like a video on it showing the person who's on stage there is a smaller picture on the bottom that has the interpreter visible. So  it's two different cameras. Both of them are on the same screen. So we get the first of the evening started and our interpreter is in the dark. They're up there. They're interpreting. There's a camera on them but the camera is not completely focused on them and the interpreter is in the dark. So our guest who is deaf could not see the picture on picture screen of the interpreter interpreting. So I had to kind of run around get our production crew which was fantastic and they got on it right away. They started playing with the camera as they started playing with the lighting they started playing with the the mark where the interpreter was supposed to be standing. All of that was going on. I had to go over to the table where our deaf guest was sitting and say hey let me have this interpreter interpret for you...Can you see the interpreter because the lights are low because the screens are on. Can't see the interpreter at the table so I have to turn the lights up so that that person can see the interpreter sitting at their table. All of this sounds really long and probably for less than five to ten minutes, by that time everything was fixed. But at the time it definitely felt like oh my gosh how do we make this happen? You know we had everything set up right. It was going to you know it should have worked out great. But there are just like minor cues so now we we work to get our interpreters there a little bit earlier so that we can make sure the camera is focusing properly on them and make sure that everything will be good event. Sandy:                                  08:13                     Because a lot of times interpreters will switch out onstage because they get fatigued so kind of make sure that our camera is set up for both of the interpreters who will be switching out all night and make sure that everything is taken care of in that way. Sandy:                                  08:25                     So that's that's one of one of the ones that we've had recently and another one was we had a foreign film. We had some guests from out of the country. They brought some films with them and they had subtitles on them. So we're like OK great there sound there are  subtitles. Everything's great. We've taken care of everyone's needs. The sound was in a foreign language so our guests who were blind or low vision were not able to hear what was being said. Sandy:                                  08:53                     So we were able to get a couple of our staff to go and sit next to people and kind of read the subtitles to them as well. But that was another one of those like, oh my gosh how do we fix this? I can't believe this just happened right now. And those are definitely both learning moments to make sure that we're addressing those kinds of issues too. Marjorie:                             09:11                     So for all of us out there feel feel OK the pros get it wrong too.  So what I do after that is is learning and trying and making sure that like you putting forth the effort and you're trying to think about in advance and when you get it right, it's so much better. Christy, what have you seen? Christy:                                 09:27                     So as someone who has a visual impairment the things that Sandy was just talking about the last description that she was talking about, I go to a lot of conferences and things like that. And a lot of times they will play videos up on the screen and there will be words that are put out there and they'll have closed captioning for people who are deaf or hard of hearing but a lot of times are messages that are on the screen that are put into words and they're not spoken. And so when we can't see that, we don't get nearly the same message that everyone else gets. A,, couple of other things that I've seen. I've been to many different national conferences and tends to be that disability is forgotten about. And I went to one where the venue was more the issue than anything else there was it was a conference for a program that mostly people with disabilities were running and they had two small elevators that got you up and down to anywhere in the hotel. And so for people who were using wheelchairs it was never ending, all day process to get up and down the elevators. So things like that, you know ,that really everything has to be taken into consideration and everybody gets it wrong, occasionally and it's OK to get it wrong as long as you learn from it in the process. Christy:                                 10:55                     But it definitely that was like one of my first conferences I ever went to, and I mean I only knew so much about accessibility at that point, and I went, "Wait, what? How did this happen?" It was it was definitely a moment where there were a lot of people saying. "How... what are we supposed to do now." I think one time the elevators got used so much that the elevators actually stopped. Christy:                                 11:23                     It was just that bad. Marjorie:                             11:34                     No that is not good.So let's talk a little bit about what are some some best practices you know from from right from the beginning to let people with disabilities know without being like Hey!!! That you're accessible so that if somebody is coming maybe with their spouse that's having some hearing difficulties that they know that, oh OK, it's going to be alright or if they know they're going to have a walker. They know that they're going to be able to get out. What are some best practices to let people know so that maybe they don't have to like shout and say hey I need help. Sandy:                                  12:04                     So now it's a little unique for Paraquad because we are disability services organizations so inherently we do everything we possibly can to accommodate for many different types of disabilities. But we found the thing that helps the most is to just let people know that it's OK to ask for those accommodations so on every invitation that we create for any of our events we always say something like, please ask for an accommodation or to ask for an accommodation contact this person or you know anything like that. So it's already right there like if you're willing to be asked for an accommodation, your event is probably already on its way to being accessible and inclusive for people with disabilities. So that's probably the best thing that we do. Again like I said, we're all different because that's what our focus is. But if I see something that says, for an accommodation please contact them, I'm like OK, it doesn't matter that I need this accommodation.  This person's going to welcome me and make sure that I'm included and involved in the  event Marjorie:                             13:03                     And that actually may even help people who have had transplants or things like that or people that have different food needs even now. It's not necessarily disability, but definitely somebody that might need a little bit of a little bit of different help. So it's always good. And you know the more people that you can bring in the better right? Marjorie:                             13:22                     So let's talk about specific things to accommodate maybe some different disability. So what would you recommend if you knew that you were going to have somebody who was low vision or blind at your event. Christy:                                 13:37                     So the first thing I would recommend is and we say this all the time, and you'll hear this recommendation come from us all the time is when a person calls you and tells you they need an accommodation because of a specific disability. The first thing you want to do is make sure you ask that person what they need, because certainly for someone who is blind or low vision, you want to make sure you have alternative formats such as large print and braille or being able to offer those formats and anything that you have in an electronic format. But what that person's individual needs are may be very different. So a good example of that for this particular group is I was once at an event, and another one of those horror stories at an event and given some materials.   So I have no vision in the right eye and then very limited vision to my left eye. And so I was given basically a legal size piece of paper with the font was like Arial Bold 36 and it was something that someone else was able to use. Well but for me I can only see about one letter in my vision. So it was not even usable for me and I was not asked what works best for me. So that's number one is making sure that you're asking. Number two for people who are blind or low vision, alternative formats are the top thing. The other thing that I would recommend is if they need assistance. So if they need any assistance navigating this space making sure that you have a volunteer maybe from your organization or volunteer that's working that can help them navigate.  Do you have anything you want to add? Sandy:                                  15:28                     I think that's true of pretty much any kind of disability really because the same thing to be said of a person who is deaf or hard of hearing. It's not every person who is deaf or hard of hearing uses American Sign Language. Not every person who has ever heard of hearing can read lips. So it just kind of depends on each individual and what they want the same as for a person who uses a wheelchair. Some people who use wheelchairs would like to transfer into the same chair that everyone else is sitting in a dinner rather than having the chair removed for them. Some people who use a wheelchair cannot transfer and so they would like to wheel up to the table in their chair. So just always trying to find out what that individual wants and providing it for them, but also being flexible that if you have provided something that is not what the person needs to find a way to provide what it is that they do need. So for the person using a wheelchair example, it's very simple. Either grab a chair or move or move the chair away from the table. Very easy to help accommodate that. It takes a little bit more planning for something like Christy was talking about because if you need it in an electronic format you have to make sure that you prepared that ahead of time, if you need it in Braille. You also have to make sure you prepare that ahead of time.  Marjorie:                             15:28                     Braille, a lot more, you have to get that program done  a week before! Sandy:                                  16:48                     Yes exactly. So that is the key for just about any accommodation is listening to that individual's needs and not assuming that you know what's best because you happen to have a friend who is also got that same kind of disability. Marjorie:                             17:01                     And I think that's huge because I've seen a lot of the same things and I've certainly seen low vision people being handed Braille.  And you know, 10 percent of people who are blind or low vision read Braille and it's one of those things. So but I think all of sighted people said "well..."  I assume it's very similar with the American sign language.  So I am not an expert at all in ASL... Sandy:                                  17:33                     And there are a lot of different sign language modes. So not everyone uses American Sign Language. I don't know all of the different sign language. I believe it's called a mode.  But not everyone uses American Sign Language even if they do use some form of sign language. So like when you're getting an interpreter, you want to make sure that you're getting the right kind of interpreter. We have interpreting services at Paraquad. And so for most of our events we do need ASL but our interpreting services have several different languages available depending on what a person might need at any given time.  Marjorie:                             18:07                     Very cool. Yeah. And I had no idea of the multiple. It makes sense that you know Sandy:                                  18:12                     It's just it's just like spoken word there and there are different dialects as well. Marjorie:                             18:17                     Yeah. So let's you know try to kind of do some brainstorming so that people kind of know maybe what they should be plan planning for. Again, always want to talk to the person.  But  let's say that you know your former Board Chair has had its back issues she is she's using a walker. What things can you do in advance you know to to get ready for her to be at the event. Sandy:                                  18:45                     OK I'll go. So one of the big things especially in that is clear paths of travel, making sure there's enough space for people to easily navigate. Also anything that's one level, you know if the bathrooms are all on the same level as the event, if you don't have to go up a single set. A lot of times I notice even myself I notice a lot more now since I've started working at Paraquad and working specifically on making events more accessible. They'll be one step into a room and you don't even realize it because you can walk up that one step but not everyone can. And  so if from the get go you're like OK everything's I be on one floor. There's not going to be any steps involved. The restroom is going to be same floor same level no steps involved in that. I'm going to make sure my tables are wide enough to accommodate someone who's using a mobility device to get between tables. Sometimes that gets a little hairy because especially for non-profits at fundraisers you want to stuff that room as full as possible. But you know make a little space that everyone can get through all the different aisles. And then also having chairs available you know if you have a cocktail hour that's great, but maybe have some low cocktail tables in there as well with chairs and maybe you know maybe just have three chairs so that if there is a person with a wheelchair they can join in the conversation as well. Sandy:                                  20:05                     But that way if a person is using a walker as an example they still feel comfortable and able to sit at the cocktail table rather than attempting to stand for a long period of time at a high cocktail table with the rest of the group. They can be joined down at their level. Anything to add Christy? Christy:                                 20:24                     No you covered it very well. Marjorie:                             20:26                     OK. Let's say we're having an outdoor event maybe a picnic type of thing and we've got a single speaker as our P.A. system because we're nonprofits and you know we begged and borrowed that from our Program director's kid who's in a band. And so what what should we be doing if we know that perhaps it is volunteer appreciation and we know that a couple of our volunteers use hearing aids. But we know from interactions with them that they do not hear well. What should we be doing and thinking about that situation. Christy:                                 21:06                     You  actually dealt with a lot of this stuff. Sandy:                                  21:09                     So first of all, if you know the person, ask them what would be most beneficial for them. Say "You know this is our situation, we want to make sure you're included." Perhaps it's making sure that the table they sit at is the closest to speaker, perhaps it's taking that script of what you are going to say and printing it for them so they can read along.  As someone is talking perhaps you know I know there is technology to have an audio like descriptive listening device if you know that works for people who are low hearing as well not just for people who are blind or visually impaired. You want to give them that option. If that's an option due to costs see if it helps to have someone there live talking, helping them understand anything that they may miss. Marjorie:                             22:02                     Excellent. OK so let's say that part of our mission is to have a a movie that we screened together maybe they're educational of some kind. Each week or monthly.  And one of our participants is has low vision. But next month we're going to do a silent film. What do we do? Christy:                                 22:29                     That's a tough one. So what I would probably suggest in that case is to think about probably looking through the movie itself and putting a transcript together of what is happening within the film and doing that ahead of time. And number one you could email that to a person electronically and then they could actually bring that with them on say their phone. And so like technology is the best thing for people who are blind or visually impaired. And you know they could use their phone and put their ear buds into their phone and then hear that description of it using like their voiceover mechanism on their phone or whatever the Android version is. So that be my suggestion on something that you could do for the silent piece because you have to give them descriptions of what's going on because they can be sitting in a room with all the silence going on and people are cracking up laughing at something and they have no idea what it is. So you know a lot of times people always say, do people who are blind or visually impaired go to a movies? And my responses is Yeah! But I might also ask you what's going on during a fight scene or you know during something else where I'm not quite picking up the actions of what's happening. And oftentimes that's usually how we accommodate that for ourselves just asking someone who's with us. So that would be my suggestion is looking at it in sort of making a transcript and then emailing that to the person and that way the person can use our phone with their voiceover. And if they themselves don't have a phone, let's say you have someone who just doesn't have a smartphone yet then maybe you can put that onto a device of your own and then allow them to use that during the film. Marjorie:                             24:28                     I will admit this was an instance that we got thrown at us a couple of months ago and we actually... so MindsEye, as an aside has an audio description program where we have volunteers go into the community and actually describe really whatever people want. And this happened at the U City Library. And so we took our equipment out there we had a volunteer basically talking into the listener's ear which was kind of cool. My volunteer was very tired at the end of the hour and a half. She was like, "I guess I was the movie!"  So those are available across the country too. There's lots of places that do that which is cool. It's becoming a bigger thing which I think is really awesome. s Christy:                                 25:08                     It's fantastic because it used to be that you know in St. Louis, anyway it was basically the Muny and nobody else really did a whole lot of audio description until you guys kind of took it on and now it's just spreading in St. Louis which is fantastic. Marjorie:                             25:24                     We like that that's that's the that's real job time. So OK we'll do one more. What about if we know that we've got to say it's a sporting event and we know that one of our participants is in a wheelchair.  Let's say it's baseball because otherwise it could be anything. Can we accommodate that person can we have that person play on the team. And if so how. Sandy:                                  25:55                     So we're talking about playing on the team now not spectating. Marjorie:                             25:59                     They want to play. OK. Maybe it's like your community. Sandy:                                  26:03                     So this is not one that I personally have experienced to tell you the truth. I know that there are a lot of adaptive sports available as far, as playing on a community team I guess it depends you know what the rules are. There's nowhere in the rules that says a person who is using a mobility device can't play then you you include a lot of times a person who wants to play a sport has the ability to do so. Sandy:                                  26:31                     And this is one of those like general teachable moments if you will, people with disabilities can do a lot of things. They can do anything. Right? Give them a moment. They might do it differently than you would, but they can do it. And so if a person is wanting to play, they probably are able to. And it maybe that they wheel their wheelchair around the bases instead of running around the bases or however it happens to work out. But if it's allowable in your specific league, then go for it. Let them join in and listen to what they're saying if they're saying yes I can run around these bases and let them run around the bases. Marjorie:                             27:15                     Excellent. I love that answer because that goes to just asking people, "How do you think we should do that?" Christy:                                 27:26                     That's absolutely it is. I was in a meeting earlier today and we were having a conversation.  And I was being told that you know this person could not use the accommodation that they had available to them. And I said so did the person who said they couldn't use it because it was not the person with a disability who said they could use it. So did they ask that person? And they looked at me and said I don't think so. And I said well you know that's not necessarily as you as the organization is not necessarily on you would be the leader of the group that needed to ask. I said but the reality is they probably didn't because they didn't know how or they were too afraid. So then you totally changed everything because you didn't think that person could use an accommodation. But they weren't asked. And so it's those kind of things like Sandy saying you have no idea what the abilities are of a person with a disability and how you actually communicate and you actually engage in talk to them about the accommodation that they need. Christy:                                 28:31                     Or maybe they don't need an accommodation at all like in your baseball scenario. So many may not need an accommodation at all other than being able to wheel around the bases rather than run. And you know then you might occasionally hear people say well is that an unfair advantage. I don't think so. Not when you're talking about wheeling a wheelchair through dirt versus running, it can't be any easier. So  Sandy:                                  28:58                     This is also a community league. So you're there to have fun and just enjoy the games, relax a little bit. Sandy:                                  29:07                     But you know that's that's a good. And for anyone you know when you're out in the community if you encounter personal the disability your instinct is often to run up and help them do whatever it is they're doing. It's not necessary. You are you know it is your your free will to walk up and say hey can I help you with something? And if that person says no that's fine. Respectfully walk away. It's kind of the same concept for for any kind of an accommodation that they may need as well. Listening to what it is that they needrather than what you think they need. Christy:                                 29:40                     And I often like to say I use it as almost the offering assistance equation. So I say it seems very simple but it's stop, ask, and listen. Stop take a moment ask how can I help you? Is there anything I can do to help you? And don't forget to listen, because sometimes what happens is people will ask and then they'll sort of jump in and do with what is believed to be what needs to be done. And it might actually be harmful to the person or to the individual and or they may not want to help at all. So listening to the response is as important as asking the question and that is really good rule. Marjorie:                             30:22                     One last question I have. Can I pet the guide dogs? Christy:                                 30:26                     No ask first ask first ask first. Sandy:                                  30:32                     We do have a couple of people in our office who use service animals, either seeing eye dog or or another kind of assistance. And you know the general rule of thumb, it's a dog, everyone wants a pet it. Now I understand I love my dog. It's great. But that dog is doing a job. Sandy:                                  30:50                     So you know if you distract the dog you could be putting the person who's using the services of those dogs in harm's way or risk or something. Those dogs don't just work. They get time to play but they get time to run around and interact and.  Be just like your pet at home. But when they've got either a harness on or a bandana or some kind of indication that they are working you can ask but you'll probably be told no. And then just say OK thank you and let it be because that dog is doing a job. Christy:                                 31:23                     The thing I would add to that is that if this was something that we ourselves as we were training we're a little confused about. So someone said if I bring if someone brings a service dog in, number one can I ask for documentation. The answer is no. The only thing is you can ask on a service animal is. "Is this a service animal? And what task is the service animal been trained to do?" But then number two I often get the question of where they brought the dog and said it was a service animal but it didn't have the harness it didn't have the vest. It only had a leash. And so initially my response was always well if it didn't have that then I'm sure it wasn't a service animal. However, what I've since learned is by the definition in the Americans With Disabilities Act is the dog does not have to have those identifiers that we're used to seeing, but it does have to be leashed. So the things that we're used to seeing are that harness and that harness in the vest but that's just what we think of to be as a service animal. But  it can just be leash without it and still be a working service animal Marjorie:                             32:35                     That's really good to know because I feel like that is an area that people really get confused about as you know this person wants to bring their Chihuahua in and I let them they're saying it's a service animal. And I think some people abuse the law and it hurts those that actually have well trained service animals. Sandy:                                  32:53                     if it's you know is important to note that service animals do a whole lot of different things and they're not just use for people who are blind or low vision as an animal to assist with sight. There are lots of different uses for service dogs. They can they can help with opening doors that can help with picking things up. They can help you know some people who have seizures have dogs who can help identify when a seizure is coming. So there are a lot of different things that a service dog can do. They are not all golden retrievers, so it is possible for a small dog to also be a service dog. So just throwing that up because a lot of people again have that same misconception that they're not on a seeing eye dog harness they must not be an actual service dog. Christy:                                 33:38                     And the other thing they're probably two things that I would love to add to this before we finish which is the first, a lot of people think that if someone is using a service dog and they don't look like they have a disability that must not be a service animal. That's not true. Service animals are being used for so many more things than just guide dogs as we're used to seeing. The other thing I would say to sort of add to what Sandy was saying about you know even little dogs can be service animals. One of my mentors has brittle bone disease. And she also is hard of hearing and she has a hearing dog and her dog is very very small because she has brittle bone disease so she couldn't have a big Labrador retriever that if she's in a hotel room trying to wake her up if there's a smoke alarm or something like that so it's a very small dog.  And so there were even a lot of people asking me when we met her the first time. What does that dog do. It's very small. It doesn't look like a service animal. And so I explained what the dog does and why it's small because of her disability. And so you just never know. You know what that dog is what it's been trained to do. What it's a service animal for. And just because it doesn't look like a service animal doesn't mean it's not in just because someone doesn't look like they have a disability doesn't mean the dog they have with them is just their pet. Marjorie:                             35:07                     Oh man we didn't even get into invisible disabilities. I'm going to have to have you guys back!  Well I do appreciate it, but we're out of time but I appreciate you guys coming.  Sandy really quickly, how can we get ahold of you if we need to catch up with you. Sandy:                                  35:21                     You can e-mail me my email is sjones@paraquad.org  happy to answer any kind of questions or help direct you to someone else who might have a little bit better knowledge than me. Marjorie:                             35:33                     Excellent. Christy how about you. Christy:                                 35:33                     You can also e-mail me at cherzing@paraquad.org. And we are always happy to answer your questions and do anything that we can to make everything more inclusive and more accessible for people with disabilities. Marjorie:                             35:49                     Thank you both so much. Thank you. Marjorie:                             35:51                     And thank you to all of you for joining us on 501Crossroads. 501Crossroads is recorded at the studios of MindsEye Radio is produced and hosted by me, Marjorie Moore. Mike Curtis is our sound engineer. Please go to iTunes or Stitcher or your favorite app and subscribe and leave us some feedback so others can find us. You can find us on Facebook at 501Crossroads. Thank you for listening. And remember we're all working towards the same outcomes.  

In the spirit of baseball season, we love to root for our favorite team.  Well today, we are rooting for everyone’s favorite team – our Nonprofit Organizations!  And here as our guest to help make sure all of our NPOs cover their bases is Jen Vacha, Principal at Brown Smith Wallace LLP in St. Louis, Missouri. Jen shares what should be in your nonprofit's Permanent Record and goes into detail about exactly how to recognize your donor's gifts so that they don't run into any problems with the IRS.  Connect with Jen Vacha on Facebook and LinkedIn Brown Smith Wallace LLP Circumvent the Storm Event Information  IRS Form 4506-A- Request a Copy of a 990 IRS Document on Substantiation and Disclosure Requirements for Charitable Contributions Record Retention Checklist Contact us! Find 501Crossroads on Facebook Get LinkedIn with Natalie Jablonski   Get LinkedIn with Marjorie Moore

Those who have gone through our programs and schools and have served on our boards can be a nonprofit's greatest resource. However, so often nonprofits just let them fade away.   Jan Misuraca, retired Executive Director of the Parkway Alumni Association, came to talk to Marjorie and Natalie about all the ways that you can engage alumni and former board members to create greater success for your programs.   Here's some resources if you're interested in getting an alumni association or board alumni group started at your organization: Q&A: How to Engage Younger Alumni  Alumni Channel Blog: How to Start/Create an Alumni Association  Alumni Channel: 14 (New & Updated) Best Practices to Grow Your Alumni Association  The Hidden Treasure of Former Board Members  How Does Your Nonprofit Retain Termed-Out Board Members?  You can connect with Jan by calling her at 314-780-7472.  Find her on LinkedIn and Facebook.  Contact us! Find 501Crossroads on Facebook Get LinkedIn with Natalie Jablonski   Get LinkedIn with Marjorie Moore

It's the person you count on to lead your organization and build trust in the community. The role of the Executive Director is pivotal to the well being of any nonprofit organization. Cheryl Compton, an Executive Director with over 40 years of experience in the field, is here to share her experiences in the hot seat.   To contact Cheryl at her organization, Call for Help, call her at 618-397-0968 ext. 123 or email her at ccompton@callforhelpinc.org.  Here are some of the things we talked about in this episode.  The Role of an Executive Director of a Nonprofit Organization by David Ingram  How to Become a Great Executive Director by Joan Garry  Leading a Nonprofit Organization: Tips and Tools for Executive Directors and Team Leaders  We All Do It: Mistakes in Nonprofit Life By Melanie Lockwood Herman  Find 501Crossroads on Facebook Get LinkedIn with Natalie Jablonski   Get LinkedIn with Marjorie Moore

Multiple Choice Question: When in the donor cycle is the time to recognize and think about recognizing your donors?  a. When Prospecting and Researching b. When Cultivating c. During Solicitation d. While Stewarding e. All of the above If you answered e, you're absolutely right! JoAnn Foppe from Foppe Visual Communications stopped by to talk about why it is so important to think about and consider donor and recognition from the very start. She shares inspiration on some of the best recognition she's ever seen and creative ideas to make your donors love your organization even more.   You can find Foppe Communications at http://www.foppevisual.com/, on Facebook, and can call them at 618-654-8600. Some of the great articles we read on this topic were: Smaller Charities Need Creativity and Care When Recognizing Donors from the Chronicle of Philanthropy Donor Recognition: Thinking Like a Donor from AFP  15 Creative Ways to Thank Donors from Classy.org You can find 501Crossroads on Facebook at www.facebook.com/501crossroads.    Get LinkedIn with Natalie Jablonski at https://www.linkedin.com/in/nataliejablonski   Get LinkedIn with Marjorie Moore at https://www.linkedin.com/in/marjorie-moore-6596901

Wendy Dyer has SIZZLE and has enjoyed helping hundreds of nonprofits over the last 22 years find theirs. She has helped pump millions of dollars into the economy – expanding programs and building schools, health centers and cultural places - bringing opportunity to thousands of people. A frequent presenter and trainer, Wendy encourages agencies to find their “sizzle” and embrace her mantra, “People are giving money away, anyway, might as well be to you.”.   On today's show, Wendy talks about the art and science of using emotions in fundraising appeals and how the movement of effective altruism might be changing the game.   Peter Singer TED TalkGiveWell's List of Top CharitiesFeel Good School of PhilanthropyThe Most Good You Can Do Catch up with Wendy at http://www.wendydyer.com/.  You can find 501Crossroads on Facebook at www.facebook.com/501crossroads.   Get LinkedIn with Natalie Jablonski at https://www.linkedin.com/in/nataliejablonski   Get LinkedIn with Marjorie Moore at https://www.linkedin.com/in/marjorie-moore-6596901 

Nonprofits are always being told to segment their lists, spend less, raise more.  Have you ever wondered how?   Katie Mahoney, an Integrated Marketing Consultant and owner of the Mahoney Group, is on the show today- our first Skype interviewee- to talk about how to select your targets out of your database to send less mail and email and raise more dollars.   You can reach out to Katie to learn more on LinkedIn and on the Mahoney Group website.  Some of the articles we talked about were 10 Ways to Segment Your Donors to Improve Fundraising Effectiveness Know Your Target Audience: 10 Questions to Ask  Create Personas to Bridge the Gap with Target AudiencesYou can find 501Crossroads on Facebook at www.facebook.com/501crossroads.   Get LinkedIn with Natalie Jablonski at https://www.linkedin.com/in/nataliejablonski  Get LinkedIn with Marjorie Moore at https://www.linkedin.com/in/marjorie-moore-6596901 

Planning a golf tournament... STOP!  Tom Sipula, a golf pro from the St. Clair CountryClub, chats with Natalie about the ins and outs of golf.  They're not just talking pars and strokes and clubs, you'll hear about etiquette for golfers and volunteers and most importantly, how to raise lots of money at your tournament to support your cause.   You can connect with Tom at tsipula@stclaircc.com and the St. Clair Country Club.  Check out some of the articles we reference at: http://www.dummies.com/how-to/content/dos-and-donts-for-golf-spectators.html http://www.the-best-golf-tips.com/Golf-Terms.html http://www.premieregolfsolutions.com/tournament-tools-worksheets/on-course-events-activities/ You can find 501Crossroads on Facebook at www.facebook.com/501crossroads.  Get LinkedIn with Natalie Jablonski at https://www.linkedin.com/in/nataliejablonski Get LinkedIn with Marjorie Moore at https://www.linkedin.com/in/marjorie-moore-6596901  Listen to this episode on... Apple Podcasts Stitcher Overcast TuneIn YouTube

At the time your organization has the potential, you as a fundraiser can be the most vulnerable.   Marjorie and Natalie wade through the feelings and fears to get to the fun of fundraising! Girl Scout Fundraising is Very Unhealthy Amanda Palmer's Art of Asking Ted Talk Ivan Joseph's Skill of Self Confidence Ted Talk Two Phrases to Use When Asking for Money You can find 501Crossroads on Facebook at www.facebook.com/501crossroads.  Get LinkedIn with Natalie Jablonski at https://www.linkedin.com/in/nataliejablonski Get LinkedIn with Marjorie Moore at https://www.linkedin.com/in/marjorie-moore-6596901 

Nonprofitteers wear so many hats, sometimes it's hard to keep them all on at once! Between our regular duties, email, meetings and social meeting, you can just hear your time sucking away.   Marjorie and Natalie are here to give you concrete tips and tricks to manage all of that and we promise, we aren't taking away your email or Facebook! Some of the articles we reference this week are:  15 Time Management Tips for Nonprofit Professionals Joan Garry on Time Management (Our favorite tip here that didn't make the show is to speak to any living thing that shares your sleeping area before looking at a screen.) Beth Kanter's Time Management for Social Media Professionals You can find 501Crossroads on Facebook at www.facebook.com/501crossroads.  Get LinkedIn with Natalie Jablonski at https://www.linkedin.com/in/nataliejablonski Get LinkedIn with Marjorie Moore at https://www.linkedin.com/in/marjorie-moore-6596901 

Public Speaking... a fear worse than death for many. Don't worry, we've got you covered!   Tracy Bianco of Bright Side Training Solutions is here to give you some really easy tips to get over your fears and raise your voice.   We'll be talking about why some people have the fears they do, what to do about them and share some practical tips like those that Amy Cuddy gives in her TedTalk, Your Body Language Shapes Who You Are.  Interested in knowing more about Tracy and Bright Side Training Solutions? Go to her website at http://brightsidetraining.org/ and Facebook at https://www.facebook.com/TracyBianco.BrightSide  You can find 501Crossroads on Facebook at www.facebook.com/501crossroads.  Get LinkedIn with Natalie Jablonski at https://www.linkedin.com/in/nataliejablonski Get LinkedIn with Marjorie Moore at https://www.linkedin.com/in/marjorie-moore-6596901