The Level 10 Contractor Daily Podcast

Every Saturday, we showcase a topic important to you by rounding up the greatest highlights and clips from Level 10 Contractor's ENTIRE podcast run. Here, we talk about referrals. We love referrals--love them!---which is why we practically beg every customer for a list of friends and family, understanding that if we could leverage this social proof, we could transform one job into a never-ending stream of revenue. Unfortunately, as we all know too well, referrals are more elusive than Bigfoot, and more times than not, when we ask for them as we wrap up the job, customers clam up like they're keeping a secret. They aren't lying or being cagey most of the time; they just really don't know who else needs a roof or new gutters or a  kitchen remodel when you ask them out of the blue.

This podcast is an answer to an email that Rich received recently from a podcast listener about landing pages. It seems that RIch had mentioned on a webinar that he prefers to send web traffic to landing pages that are on your main website… as opposed to some conventional wisdom that says you should have stand-along landing pages. What's the best way to handle this? Rich has all the answers on this admittedly thorny topic.

It's another Throwback Thursday, where we dig into the vault and find gold from days gone by. Here, Rich walks you through the website home page identities of 25 different remodeling companies in rapid-fire format. If you've ever listened to Rich talk about the concept of Identity and wanted to see examples, well, here's your big chance.

It's one of Rich's least favorite but most passionate topics today--the poo poo platter! This is a crappy radio or TV proposal that a TV or radio station will send over to a local contractor, hoping that they will sign it without really understanding what it is they are buying. Rich has had a couple of these sent his way recently for evaluation, which told him that it's time to do another podcast on this topic, so he can expose the tactic and save you from a bad media buy.

Unlock the secrets to explosive business growth with Gary Cohen of CCN. “Managing KPIs” distills complex metrics into simple, actionable steps. Learn how to track what matters—boost revenue, optimize profits, and scale your operations—all in just a few minutes. A must-watch for entrepreneurs serious about measurable success.

Another Monday means it's time for another installment of our “5 Ways To Monday” series… Rich is going to talk about information offers. That's when you put an offer in your advertising for people to request a free report of some kind… you know, instead of just calling in to set an appointment. Information offers cause leads to go up… but a lot of those leads are not ready to meet with you. So… is it worth it? Rich thinks so… with a little strategy and planning.

It's another Sunday podcast, and as you know, this is where Rich turns to subjects more in the realm of spirituality and self improvement.

Every Saturday, we showcase a topic important to you by rounding up the greatest highlights and clips from Level 10 Contractor's ENTIRE podcast run. Here, we talk about squeezing every lead you can from a jobsite, specifically from the neighbors. We're talking proximity marketing strategies to incept your brand and brand promise---your identity as we call it--into the mind of every curious or jealous neighbor learning about the Smith's new steel roof or the Jones's updated kitchen from the jobsite sign in their yard to identity-driven take-one flyer, from the bright van wraps to the postcards with compelling education and offers that begin to show up in their mailboxes like clockwork.

AI call center technology just got 30-50x smarter. Balto CEO Mark Bernstein reveals how their real-time AI coaching transforms call center reps into closers while they're talking to customers. Unlike voice bots that make people hang up, this human-in-the-loop system provides instant answers, automated note-taking, and edge case solutions. Starting at $20K for 15 seats - the future of call centers is here.

It's another Throwback Thursday, where we dig into the vault and find gold from days gone by. Here, we're dipping into the archives clear back to 2012 when Rich did a webinar where he breaks down a book called “The Power of Habit” by Charles Duhigg. It's a good book, and therefore, a good webinar/podcast… as Rich distills the most important parts for your listening convenience. First, he reviews principles from the book… then he talks about how to implement positive habits into your company and your marketing… and also your personal life.

Abby Bender reveals how she built Abby Home from startup to $15M using strategic TV marketing, storytelling, and her signature "I know a girl" tagline. Learn her exact playbook: 15-second TV spots, triple-pane window sales strategies, brand ambassador programs, and OTT advertising tactics that captured 27% market share in Milwaukee's competitive construction industry.

Okay, so you might be looking at the title of this podcast and be thinking, “what the heck is an information offer?” What we're talking about is in your advertising… instead of ONLY asking people to call in and set appointments… or only calling in to take advantage of some promotion or sale that you're running. ALSO giving people an option to request INFORMATION from you. That could be in the form on a comparison guide, and idea guide… something like that. Rich is here to give you all the details.. And show you exactly how this works.

Another Monday means it's time for another installment of our “5 Ways To Monday” series… You know you need to write engaging blog posts… I mean, Rich has only talked about engaging content as the cornerstone of your website and SEO about a million times… but the question is: How do I come up with IDEAS for engaging content? Rich is here to shed some light on that topic… he has 5 ways, to be specific, including leaning into your identity, educating people about your products, identifying common sales questions, using something called The Headline Bank… and using Case Studies.

It·s another Sunday podcast, and as you know, this is where Rich turns to subjects more in the realm of spirituality and self improvement.

This Topic Showcase episode compiles highlights from 2000+ Level 10 Contractor podcasts, focusing on post-rejection sales strategies. Rich explores how to follow up after homeowners say no, turning rejections into future sales through persistence and education. Today, learn non-intrusive follow-up methods, hear from a CEO on effective programs, and discover the real reasons behind in-home sales failures and recovery tactics.

Fair warning, today's podcast has some elements of being political in it… but the message itself isn't political at all. It's about kindness, empathy, and compassion… and how to give yourself and others permission to be less than perfect. This will be helpful in both your personal life and your business life.  

Everyone knows online reviews are crucial, yet many contractors either lack them entirely or treat them as afterthoughts. Rich explores why reviews are game-changers across platforms like Amazon, App Store, and travel sites, then applies these insights to contracting businesses. Drawing from a relevant webinar, he demonstrates how strategic review management can transform your business success.

This podcast covers Operation Lead Surge, a major remodeling industry marketing event featuring 88 marketing ideas. The preview webinar focuses on magnetic identity building strategies, seven lead generation methods producing 200-500+ monthly leads, and conversion engines that stop profit leaks. The two-day Philadelphia event in September offers tactical, no-fluff systems for contractors spending $25K-$100K+ monthly on marketing, with exclusive attendee discounts available.

The discussion explores how companies can sacrifice short-term profits to accelerate growth and generate larger future profits. Amazon serves as the prime example of this strategy, successfully forgoing immediate profitability to reinvest in rapid expansion. This approach allows businesses to scale faster and ultimately achieve greater long-term financial success than traditional profit-focused models.

This podcast features Rich Harshaw and Tim Mush discussing five ways to improve speed to lead for contractors. Key strategies include: optimizing website conversion ability, testing response times regularly, routing leads to CRM with real-time alerts, communicating immediately through multiple channels (phone, email, text), and adding chat functionality to websites. They emphasize that 78% of customers buy from the first business that responds, making rapid follow-up critical. The discussion also stresses combining speed with skill for effective lead conversion.

It's another Sunday podcast, and as you know, this is where Rich turns to subjects more in the realm of spirituality and self improvement.

Every Saturday, we showcase a topic important to you by rounding up the greatest highlights and clips from Level 10 Contractor's ENTIRE podcast run. Here, we tackle a topic many contractors shy away from, usually because they believe they're too small-time for it or they're frightened how difficult it can be to track results. Some think it's just too expensive. What are we talking about? Radio and Television Advertising. Dominating the airwaves… of at least the patch you service.

It's time for Random Friday… that's when Rich pulls out his notepad and talks about all the little bits and pieces of things that don't really warrant an entire podcast episode, but are still worth talking about. Today Rich talks about Amazon accepting returns at Kohl's stores, getting aggressive with lead generation, two similar roofing companies that have totally different identities, a client who's quitting, and blog posts to help clients understand why your prices are higher.

It's another Throwback Thursday, where we dig into the vault and find gold from days gone by. Today we're going clear back to 2012 for a webinar Rich did about creating publicity stunts. Which by the way, makes it official--Rich has now covered every imaginable marketing topic on this podcast… you're welcome! This podcast is both fun and thought provoking… there is definitely something in here that you can use in your business… whether it's a challenge, a giveaway, or a raw spectacle… you're going to like this.

What does it take to grow your company to twenty million dollars? That's the question this HVAC company had for Rich when they called to pick his brain about creating a new marketing plan. Listen as Rich walks them, step by step, through what they SHOULD be doing to get where they are trying to go. As you can imagine, it starts with an Identity, which then gets infused into a website, SEO, and advertising. This is a really good, straightforward discussion… lots of clarity, easy to understand.

Everybody wants to grow their company, right? Of course! But what if you want to massively grow your company--not from $3 to $10 million… but from 30 to 50 million… and then to 300 million and beyond? For a lot of contractors, those kinds of numbers can seem unrealistic and not necessarily even desirable. But they are doable… as you will hear Rich discuss on this podcast, Keys to Massive Growth.

Struggling to create compelling customer case studies that actually convert prospects into paying customers? You're about to discover the exact 5-step system that's generating millions in revenue for home improvement contractors across the country. Most contractors think case studies are just glorified before-and-after photos. Dead wrong. The most successful contractors use case studies as their secret weapon to build unshakeable trust, demolish buyer objections, and turn website visitors into high-paying customers. In this episode, I'm pulling back the curtain on the exact strategies our Level 10 Contractor clients use to create case studies that don't just tell stories—they sell projects. Whether you're a kitchen remodeler, bathroom contractor, roofing company, or any home improvement business, these proven tactics will transform how you showcase your work and skyrocket your conversion rates. From documenting extraordinary customer experiences to hiring brand ambassadors who hunt down your best success stories, you'll learn the insider secrets that separate million-dollar contractors from the struggling competition.

 It's another Sunday podcast, and as you know, this is where Rich turns to subjects more in the realm of spirituality and self improvement.

Every Saturday, we showcase a topic important to you by rounding up the greatest highlights and clips from Level 10 Contractor's ENTIRE podcast run. Here, we discuss the importance of winning the marketing battle…. and specifically marshaling superior forces at EVERY point of contact to ensure that victory. What does victory look like? Eyeballs converting into leads converting into sales. The best strategy to conquer your marketplace is to make sure you are in front of your prospect saying exactly the right thing at exactly the right time. How can you guarantee that? With multiple points of identity-rich content and messaging.

Most contractors are sitting on goldmines of untapped potential - paying for software they barely use, missing leads because of slow response times, and drowning in $20/hour tasks while making $200K+ decisions. This episode will blow your mind with how much money you're leaving on the table. Chris Diroll from SMA Support Services reveals the hidden efficiency killers destroying your ROI - and shows you exactly how to fix them with a game-changing team structure that eliminates the biggest problem with virtual assistants: YOU having to manage them.

It's another Throwback Thursday, where we dig into the vault and find gold from days gone by. Here is Part TWO of a 2014 webinar Rich did called “Marketing Quick Picks.” Last week was part 1… if you missed that, Rich covered hunting vs. farming, getting backlinks for SEO, and using soft language in sales environments. Part 2's topics include design tips, creative videos, jingle logos, and vanity phone numbers.

Rich has a fun little episode for you about making yourself an expert to the marketplace… which can be done on TV and radio… or for the less adventurous, on your own website and social media feeds. Learn how becoming a consumer advocate will capture more leads and increase your sales.

In this eye-opening episode of Level 10 Contractor Daily Podcast, host Rich Harshaw sits down with Jason Schnulle, Senior Business Development Manager at Networx Enterprise Pro, to crack the code on lead aggregation once and for all. If you've ever wondered whether buying leads from aggregators is worth the investment – or if you've been burned before and want to know what actually works – this conversation will change everything.

Another Monday means it's time for another installment of our “5 Ways To Monday” series… This episode is about one of those little things that SEEMS insignificant, and that you almost never think about… but can make a huge difference in your business. Rich is here today to give you some ideas on how to convert more of your appointments into leads. How big of a problem is this--you might be surprised.

It's another Sunday podcast, and as you know, this is where Rich turns to subjects more in the realm of spirituality and self improvement.

Every Saturday, we showcase a topic important to you by rounding up the greatest highlights and clips from Level 10 Contractor·s ENTIRE podcast run. This week, we dive into social media and learn why Facebook is the champ.

Are you LOSING customers before they even call you?

 It's another Throwback Thursday, where we dig into the vault and find gold from days gone by. This episode is something Rich calls “Marketing Quick Picks,” which is where he bounces from topic to topic, giving you little gold nuggets of marketing wisdom. In this installment, he'll be covering hunting vs. farming, getting backlinks for SEO, and using soft language in sales environments. Next week we'll meet back here to finish this webinar where Rich will give design tips, creative videos, jingle logos, and vanity phone numbers.

Identity is a core concept here at Level 10 Contractor and the key to making your marketing pop and you stand out from the competition. Rich consults a client and helps them define their core principles and identity. Together, they tease out evidence to prove the claims and write Level 10 marketing.

This podcast is all about Canvassing. Yes… door knocking. I know, I know… it's not something you're really into. But what if there was a way to make it work… I mean, REALLY make it work? Rich interviews Chris Thompson, otherwise known as the canvass king. He's got a unique approach to door knocking that gets results that are 5 to 10 times BETTER than traditional canvassing. FIVE TO TEN TIMES MORE LEADS! His method works where others fail because he overcomes the biggest problem canvassers face… which is breaking down the wall that people immediately put up when they see a canvasser. This method is different--but it also makes perfect intuitive sense.

Another Monday means it's time for another installment of our “5 Ways To Monday” series… You knew this day was coming--it's the day when you finally decide to get up to date with marketing technology and get on board with texting. Hey, it's not just for teenagers anymore. Actually, that was like 15 years ago! Now texting is, without a doubt, the most effective and efficient way to stay in touch with your customers and prospects for your contracting and remodeling business.

It·s another Sunday podcast, and as you know, this is where Rich turns to subjects more in the realm of spirituality and self improvement.

Every Saturday, we showcase a topic important to you by rounding up the greatest highlights and clips from Level 10 Contractor·s ENTIRE podcast run. This week, we focus on hunting leads and lead generation in general.

Happy 4th of July--it's Independence Day, and Rich has a special message for you today called “Here's What Liberty Looks Like.” It's his unique twist on freedom--and the privileges & responsibilities that come with it. He's going to tell the follow-up story to last year's Thanksgiving message... where he told you about Kariuki, the Kenyan Uber driver, who excitedly exclaimed, “Every American has already won the lottery, and they don't even know it!” But when Kariuki started sending money back to his parents in Kenya, he quickly discovered what happens if things are simply handed to you. Take these lessons into your day to day contractor operations. 

It's another Throwback Thursday, where we dig into the vault and find marketing gold from days gone by. Rich is going to talk about Telemarketing… and per the title, he'll discuss TEN different ways to use the phone in your contracting or remodeling business. Make sure you listen to all TEN… you just might get a great idea that you hadn't really considered before.

Rush accidentally discovered the holy grail of business: turning customers into lifetime assets that appreciate in value over time. In this eye-opening episode, Rich Harshaw breaks down how this legendary rock band's business model can transform your contracting business from feast-or-famine transactions into generational wealth.

Let's talk about billboards! No secret what Rich is going to cover, but to give you a bit more detail, he'll be talking about when to use them, what to buy, and what to put on them.

It's Monday, which means it·s time for our next installment our "5 Ways to Monday" series and today Rich will be talking about advertising for pretty much no money at all. Yep, none. He's got 5 great ideas for you, including one that he gets REALLY excited about!

It·s another Sunday podcast, and as you know, this is where Rich turns to subjects more in the realm of spirituality and self improvement.

Every Saturday, we showcase a topic important to you by rounding up the greatest highlights and clips from Level 10 Contractor's ENTIRE podcast run. This week, we look into how you can seed your marketplace to guarantee future growth, using branding through radio and TV.

Home remodeling is expensive and the money a homeowner could spend on a kitchen remodel or new bath, could be used to take a pretty great vacation. Did you even realize that you were competing against your customer·s dreams? Rich and guest Caleb Nelson f