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From People magazine revealing the year's “Sexiest Man Alive” to the detrimental impact Tuesday night's election results will have on the country, Sean & Rachel aren't holding back their unfiltered opinions on the week's biggest headlines. Follow Sean & Rachel on Twitter: @SeanDuffyWI & @RCamposDuffy Learn more about your ad choices. Visit megaphone.fm/adchoices
I am honored to have recently interviewed Dorece Sam (Ft. McDermitt Pai-Sho Tribe), her aunt, Elder, Josephine Dick, and son, who goes by the name "Young Warrior." You will hear from all in this podcast, plus, Will Falk, Attorney, Reno Sparks Indian Colony, and Summit Lake Paiute Tribe, litigants. Excepting Will, all are descendants of Ox Sam, who escaped the massacre of 1865, on horseback, as his people and family perished in an attack by the First Nevada Cavalry. A similar battle wages today, for many of the same reasons. From People of Red Mountain: Call for Solidarity; Indigenous group seeks response from General Motors regarding human rights issues at Thacker Pass. People of Red Mountain (PRM), is an Indigenous grassroots organization that was formed to protect the sacred site, Peehee Muhu – Thacker Pass. People of Red Mountain has raised significant and urgent concerns regarding human, religious, and Indigenous Peoples rights violations by the proposed mine. In January of 2023, General Motors provided a $650 million joint Equity Investment and Supply Agreement with Lithium Americas to develop the Thacker Pass lithium mine at Peehee Mu'huh in Nevada. The SIRGE Coalition and People of Red Mountain prepared a letter to GM highlighting the company's social policies and requesting a meeting on the human rights implications of this investment. We sent the letter in early March, but have not received a response. Currently, we are asking organizations and investors that support Paiute, Shoshone, and Bannock human rights to reach out to their contacts at GM, and request that the company respond to the letter. Click on the link to see the letter that was sent in regards to General Motors' recent $650 million joint Equity Investment and Supply Agreement with Lithium Americas to develop the Thacker Pass lithium mine at Peehee Muhu in Nevada.
In this special edition of our 42 Answers from founders to founders, our Operating Partner & MD Rainer Berak sits down with our leadership team at Project A. From People, Tech, and Growth all the way to Data and ESG, our Project A experts answer the questions every founder wants to know on how to grow a company successfully.
Stop right now and think of two things that are stress points to you in your ranching business. Allan Crockett, business coach and ranching consultant from Wilcox, AZ, is my guest as we talk about the 6 P's… all of which will no doubt tie back to those areas that cause stress in your Ranch Business. From People to Profit, listen is to find out the rest of the 6 P's. #workingranchmagazine #workingranchnation #justinmills.wyocowboy #ranchlife #ranching #dayweather #weather #agweather #beef #cows #livestock #cattle #gelbvieh #zoetisus #6Ps #business
This subject produces much anger and tension From People of differing beliefs and I get it we don't all think alike. This isn't necessarily for people who don't believe the Bible, not that it isn't applicable just that if you do not believe the Bible it is not your guide and to you holds no authority. For those who believe the Bible do not let the world define for you what God has already defined and established. --- Send in a voice message: https://anchor.fm/brooknomsworld/message
On this episode of "From People to Person", Sistar Outspoken & Street Hymns discussed how they balance battle rapping with faith & relationships with others. People To Person is a series to help us get beyond the generalizations & stereotypes of religious groups or people so that we can engage with them on a deeper level. Sponsored by: Jude 3 Project (https://jude3project.org/) and Matthew 5:9 Fellowship (https://matthew59.org/) Help support the mission of Jude 3 here: https://jude3project.org/donate Grab our merch, curriculum, or take an online course here: https://jude3project.org/shop Filmed by: Lance Asper & Scott Lowery Edited by: Lance Asper
On this episode of "From People to Person", Sistar Outspoken discussed her journey from Christianity to African Spirituality. People To Person is a series to help us get beyond the generalizations & stereotypes of religious groups or people so that we can engage with them on a deeper level. Sponsored by: Jude 3 Project (https://jude3project.org/) and Matthew 5:9 Fellowship (https://matthew59.org/) Help support the mission of Jude 3 here: https://jude3project.org/donate Grab our merch, curriculum, or take an online course here: https://jude3project.org/shop Filmed by: Lance Asper & Scott Lowery Edited by: Lance Asper
On this episode of "From People to Person" Street Hymns discussed his journey to understanding his ethnicity as Hebrew. People To Person is a series to help us get beyond the generalizations & stereotypes of religious groups or people so that we can engage with them on a deeper level. Sponsored by: Jude 3 Project (https://jude3project.org/) and Matthew 5:9 Fellowship (https://matthew59.org/) Help support the mission of Jude 3 here: https://jude3project.org/donate Grab our merch, curriculum, or take an online course here: https://jude3project.org/shop Filmed by: Lance Asper & Scott Lowery Edited by: Lance Asper
#RegeJeanPage #Like #Subscribe 1. From Variety: ‘Bridgerton’ Breakout Regé-Jean Page Will Not Appear in Season 2. Netflix and Shondaland announced on Friday that star Regé-Jean Page’s character will not appear on the show’s upcoming second season, revealing the news via a notice from Lady Whistledown. News of the duke’s departure will likely not come as a surprise to fans of the Julia Quinn novels on which the series is based, as the character’s storyline largely plays out in the first book “The Duke and I.” And the news certainly did not come as a shock to the star. 2. From Movie Web: Over the weekend, Warner Bros. dropped the first official Space Jam 2: A New Legacy Trailer. And it immediately caught comparisons to both Ready Player One and the LEGO movie franchise for its use of Warner Bros. This Easter egg Hunt trailer will have you scouring the originally released footage for all of the cool cameos you may have missed. Film fans took to social media to share their discovers like, The Iron Giant, King Kong, Cheetara, The Flinstones, Yogi Bear, Jabberjaw, Clockwork Orange, Baby Jane Bette Davis, White Walkers, Mr. Freeze, The Jokers, two Penguins, Agent Smith, The Scooby-Doo gang, The Mask, Mad Max: Fury Road War Boys, Pennywise, Flying Monkeys, The Wicked Witch, The Man in The Yellow Hat, and of course the Loony Toons 3. From People.com: A man from Baton Rouge, Louisiana, was arrested at Walt Disney World in February for refusing to undergo a temperature check, newly released bodycam footage shows. Kelly Sills, 47, was arrested on Feb. 13 by deputies and a security manager at Disney Springs after he bypassed the temperature screening test. In the bodycam footage, he also tells a deputy, "I spent $15,000 to come here." Sills had a change of heart and told deputies he was willing to take a temperature check just before his arrest. "They'll do that in jail, sir," a deputy reportedly responded. O N T H E P A N E L: ▶ Chris Fagan @chrisfagan1980 ▶ Amy Newman @amy_n_newman & @amy.n.newman C O M M U N I T Y C O N T A C T: Submit a trending topic for us to talk about here: https://www.t3medias.com/contact S U P P O R T T H I S. C H A N N E L: https://t3medias.com/join ▶ Wishlist: https://www.amazon.com/hz/wishlist/ls/1O4411GN2YBHP?ref_=wl_share ▶ Become a Member on YouTube ▶ PATREON: http://bit.ly/361nFGl (Disclaimer: Patreon is for sponsors. Want your company, project or just your name shouted out? Become a sponsor. Reach out for details.) F O L L O W O N S O C I A L M E D I A: ▶ Linktree: https://linktr.ee/t3medias B L O G & P O D C A S T ▶ T3MEDIAS Website: http://bit.ly/2ICYWyH ▶ iTunes: https://apple.co/3ccE1is ▶ Soundcloud: https://bit.ly/35HeT1P
#RegeJeanPage #Like #Subscribe 1. From Variety: ‘Bridgerton’ Breakout Regé-Jean Page Will Not Appear in Season 2. Netflix and Shondaland announced on Friday that star Regé-Jean Page’s character will not appear on the show’s upcoming second season, revealing the news via a notice from Lady Whistledown. News of the duke’s departure will likely not come as a surprise to fans of the Julia Quinn novels on which the series is based, as the character’s storyline largely plays out in the first book “The Duke and I.” And the news certainly did not come as a shock to the star. 2. From Movie Web: Over the weekend, Warner Bros. dropped the first official Space Jam 2: A New Legacy Trailer. And it immediately caught comparisons to both Ready Player One and the LEGO movie franchise for its use of Warner Bros. This Easter egg Hunt trailer will have you scouring the originally released footage for all of the cool cameos you may have missed. Film fans took to social media to share their discovers like, The Iron Giant, King Kong, Cheetara, The Flinstones, Yogi Bear, Jabberjaw, Clockwork Orange, Baby Jane Bette Davis, White Walkers, Mr. Freeze, The Jokers, two Penguins, Agent Smith, The Scooby-Doo gang, The Mask, Mad Max: Fury Road War Boys, Pennywise, Flying Monkeys, The Wicked Witch, The Man in The Yellow Hat, and of course the Loony Toons 3. From People.com: A man from Baton Rouge, Louisiana, was arrested at Walt Disney World in February for refusing to undergo a temperature check, newly released bodycam footage shows. Kelly Sills, 47, was arrested on Feb. 13 by deputies and a security manager at Disney Springs after he bypassed the temperature screening test. In the bodycam footage, he also tells a deputy, "I spent $15,000 to come here." Sills had a change of heart and told deputies he was willing to take a temperature check just before his arrest. "They'll do that in jail, sir," a deputy reportedly responded. O N T H E P A N E L: ▶ Chris Fagan @chrisfagan1980 ▶ Amy Newman @amy_n_newman & @amy.n.newman C O M M U N I T Y C O N T A C T: Submit a trending topic for us to talk about here: https://www.t3medias.com/contact S U P P O R T T H I S. C H A N N E L: https://t3medias.com/join ▶ Wishlist: https://www.amazon.com/hz/wishlist/ls/1O4411GN2YBHP?ref_=wl_share ▶ Become a Member on YouTube ▶ PATREON: http://bit.ly/361nFGl (Disclaimer: Patreon is for sponsors. Want your company, project or just your name shouted out? Become a sponsor. Reach out for details.) F O L L O W O N S O C I A L M E D I A: ▶ Linktree: https://linktr.ee/t3medias B L O G & P O D C A S T ▶ T3MEDIAS Website: http://bit.ly/2ICYWyH ▶ iTunes: https://apple.co/3ccE1is ▶ Soundcloud: https://bit.ly/35HeT1P
The most powerful podcast on the planet is back from a week off with a special guest host Comedian Dwayne Murphy Jr. AKA Danny Lime AKA Yung Citrus. From People of Comedy network show “How I Feel” this week we discuss Chicago’s recent looting, upcoming presidential election, sexuality in polyamory, innovative adult toys, #WAP and more. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app
This week on Love in America...Psych! On Love in History, he’s not a psychiatrist, but he plays one on T.V., the love story of Kelsey Grammer and his wife Kayte, challenging our notions of who deserves a second (or third, or fourth) chance in love. On the Road is wisdom and humor from addiction counselor and urban guru, Jim LaPierre, who will take you from hell to Higher Ground in Bangor, Main. Lovin SoDak offers the first female comic to perform at Sturgis, and who also happens to be a psychiatric nurse! And, the narrative from our upcoming book, Tales from The Heart of America, is a story about the scars we carry - the ones you can’t see - in a tale called Rub Some Dirt on It. CREDITS: http://lovin-america.blubrry.net/shrink-rap-049 All this and more on this episode of Love in America. (Like the podcast? For as little as $1 a month you can Become a Patron of Love in America and help keep the lovin’ comin’! https://www.patreon.com/lovinamerica) Links: Song Lovity Love by Something Underground; Shelah Erickson, from ResearchPsychiatricCenter.com, Psychiatric Nurse Shows Humanity, Humor On and Off the Stage (https://tinyurl.com/ShelahErickson); Jim LaPierre: From YouTube.com, Love In America Channel: Jim LaPierre - Billy’s Story (https://www.youtube.com/watch?v=H0lFcS0AECk&t=3s); Kelsey and Kayte Grammer: From ABCNews.go.com: Kelsey Grammer's New Wife Kayte Walsh 'Not Proud' of How Couple's Relationship Began (https://abcnews.go.com/Entertainment/kelsey-grammers-wife-kayte-walsh-proud-couples-relationship/story?id=17092824); From DailyMail.co.uk: The Virgin air stewardess who saved Frasier from his sexless marriage to a bunny girl (https://www.dailymail.co.uk/femail/article-3074944/How-Kelsey-Grammer-s-fourth-wife-brought-cosy-domesticity.html) From People.com: Cover Story, Cheers and Tears (https://people.com/archive/cover-story-cheers-and-tears-vol-40-no-1/); FromWikipedia.org, Kelsey Grammer (https://en.wikipedia.org/wiki/Kelsey_Grammer); From YouTube.com: Marianna Machova Channel: Tossed Salads and Scrambled Eggs (https://www.youtube.com/watch?v=dQx-H2av1PM) Anderson Channel: Kelsey on Being in Love (https://www.youtube.com/watch?v=P4H0OQAcXP8); The Meredith Vieira Show Channel: Kelsey Grammer Must Marry His Wife 5 Times (https://www.youtube.com/watch?v=3lqVPd2rxKQ); From Amazon.com: So Far…, by Kelsey Grammer (https://tinyurl.com/SoFarGrammer); Narrative from our upcoming book, Tales from the Heart of America: Rub Some Dirt on It: Lovin America website: https://www.LovinAmerica.us; Lovin America YouTube Channel: https://tinyurl.com/YouTube-LovinAmerica
Lovin the historic small towns of America, including the largest town of its size, anywhere!; All’s “Faire” in love, with the Bristol Renaissance in Kenosha, Wisconsin; This week’s Love in History: Welcome to our Lovin Nightmare (we hope we don’t scare you) with the story of Alice and Sheryl Cooper. Extended features for Lovin America’s Patrons (www.patreon.com/LovinAmerica): Sergeant Stubby, a WWI four-legged war hero; and a road tale of Beautiful Ogres. (Want more? For as little as $1 a month you can become a Patron of Lovin America to get the extended versions! Just click here) Links: Lead in song: Lovity Love by Something Underground Feed the Pig! SDPB Fundraiser by Darlarna Farms, Vermillion, SD Dick Termes and the Termesphere Gallery From the Black Hills Pioneer: Belle Fourche Termesphere dedicated in memory of Bob Helmer Alice and Sheryl Cooper: From YouTube: Meet the Freemans Channel: Relationship Advice With Rock Legend Alice Cooper & Sheryl Cooper Official Alice Cooper Channel: Ask Alice 21 - How Alice Met Sheryl KTARNews923 Channel: Sheryl Cooper on Portraits From AZ Central: Alice Cooper's wife, Sheryl, kids keep the faith From Brave Words: Alice Cooper’s wife Sheryl “He still pursues me like I’m not already his.” From People.com: Sheryl Cooper Got Her Husband Alice on the Wagon and Back on the Road Again Alice Cooper’s Solid Rock Foundation website ***A very SPECIAL THANKS to Jocelyn and Aaron Freeman (Meet the Freeman's https://www.meetthefreemans.com/) for the use of comments from their recent interview with the Coopers!*** Lovin America website: Lovin America Website Lovin America YouTube Channel: Lovin America YouTube Channel
Customer Service is a key component to any good business strategy. Today we talk to an expert about why getting more complaints is actually a GOOD thing, the benefits of considering your customers-customer, and the one thing about your business that is fundamental to its success - and by the way it also offers a huge return on investment. Greg Saltsman interviews customer service expert, George Saltsman. WHAT LED YOU TO BECOME INVOLVED IN CUSTOMER SERVICE? THE FIRST THIRD OF MY CAREER WAS IN MANUFACTURING WITH ONLY A SMALL AMOUNT OF EXPOSURE TO CUSTOMERS AND THEN THIS WAS ALL B2B.. WHEN I LEFT THE PLANT ENVIRONMENT, I WAS PUT IN CHARGE OF - AMONG OTHER THINGS - A CALL CENTER THAT TOOK IN ORDERS FROM OTHER FIRMS. IN THOSE DAYS THE COMMON METRIC FOR CUSTOMER SERVICE PERFORMANCE WAS COMPLAINTS. COMPLAINT HANDLING WAS VERY NEGATIVE AND OFTEN ENDED WHEN THE BLAME FOR INCIDENT HAD BEEN DETERMINED, USUALLY WITHOUT ANY INVOLVEMENT OF THE COMPLAINING CUSTOMER AND NOT A LOT OF URGENCY. IT WAS AN IMPEDIMENT TO MANUFACTURING/MARKETING RELATIONSHIPS AS WELL DURING THIS TIME I WAS FORTUNATE TO HAVE A CO-WORKER WHO HAD BEEN RAISED WORKING AT HER DAD'S SERVICE STATION AND SHE KNEW CUSTOMERS FIRST HAND. WE SAT DOWN ONE DAY TO DESIGN HOW WE MIGHT APPLY CONTINUOUS IMPROVEMENT (BILL CONWAY) AND CAME TO THE CONCLUSION WE NEEDED TO INCREASE FEEDBACK – COMPLAINTS – FROM CUSTOMERS TO BETTER UNDERSTAND WHERE TO IMPROVE. We came to realize SOLVING PROBLEMS DID NOT REQUIRE ASSIGNING BLAME . NOW MORE COMPLAINTS WAS NOT POPULAR WITH SENIOR MANAGEMENT. FORTUNATELY, I WAS ABLE TO CONVINCE MY VICE PRESIDENT TO APPLY QUALITY IMPROVEMENT METHODS TO CUSTOMER SERVICE AND WE EMBARKED ON THE QUEST FOR MORE DATA, MORE FEEDBACK, DISCARDING COMPLAINTS AS A BUSINESS PERFORMANCE MEASURE. OVER THREE YEARS WE WENT FROM 6 COMPLAINTS/YEAR TO ALMOST 2,000 - AND LEARNED A LOT (MIRROR, MIRROR ON THE WALL.....) THE LARGEST NUMBER OF COMPLAINTS FELL INTO AN AREA WE DID NOT EXPECT: BILLING. ADDRESSING THAT SUBJEC AREA FIRST, IT TURNED OUT THAT THE BILLING PROCESS SEQUENCE WAS ALL THAT NEEDED TO CHANGE. IN ONE MEETING WE FIXED IT AND CURED THE LARGEST DISSATISFACTION CATEGORY AT VERY LITTLE COST. DR DEMING (THE GURU OF QUALITY) WAS RIGHT OF COURSE : 90% OF DEFECTS COME FROM THE PROCESS, ONLY 10% FROM PEOPLE. THE REACTION OF OUR CUSTOMERS WAS STUNNING, EVENTUALLY LEADING TO SOLE SUPPLIER STATUS WITH TWO OF THEM, BASED ON THE TRUST WE EARNED BY ACTUALLY IMPROVING IN AREAS THEY VALUED. BY-THE-WAY : THE COWORKER WHO TAUGHT ME THE PRINCIPLES SHE LEARNED AT HER DAD'S GAS STATION LATER BECAME PRESIDENT OF THE INTERNATIONAL CUSTOMER SERVICE ASSOCIATION HOW DOES CUSTOMER SERVICE FIT INTO A SUCCESSFUL BUSINESS STRATEGY? I ONCE CAME ACROSS A SLOGAN ON A LAPEL BUTTON: “NOTHING HAPPENS UNTIL SOMEONE BUYS SOMETHING” CUSTOMERS DRIVE A BUSINESS. FAILURE TO OBTAIN CUSTOMER SUPPORT IS THE DEFINITION OF BUSINESS FAILURE. NO CUSTOMERS, NO BUSINESS. UNDERSTAND THAT I AM TALKING ABOUT FOUR “CUSTOMER” GROUPS, ALL WHO NEED THE ATTENTION AND PRODUCT OF A SERVICE STRATEGY. THEY ARE: THE CONSUMER - OBVIOUS THE STAKEHOLDER – POSITIVE RETURN ON INVESTMENT THE ASSOCIATE – COMPENSATION ABOVE PAY THE PUBLIC – INCLUDING MEDIA, REGULATORY, COMPETITION, AND NOW SOCIAL NETWORKING EACH GROUP SEEKS TO HAVE THEIR EXPECTATIONS MET BY A BUSINESS IN VARYING DEGREES. EACH SUPPLIES A UNIQUE FORM OF FEEDBACK AND SUPPORT. COLLECTIVELY THEY MAKE SUCCESS. AS INDIVIDUALS, WE BELONG TO ALL FOUR GROUPS. TO CREATE CUSTOMER SERVICE STRATEGIES - TARGETING EACH GROUP – REQUIRES UNDERSTANDING THE BASIC BUYING TRANSACTION, UNIVERSALLY APPLICABLE – THAT MAKES OR BREAKS A RELATIONSHIP FORTUNATELY THERE ARE ONLY TWO DIMENSIONS – TWO FACTORS – TO THE RELATIONSHIP BETWEEN CUSTOMERS AND SUPPLIERS IT IS BASED ON A YES OR NO ANSWER TO TWO QUESTIONS: DOES THIS OFFERING HAVE SUFFICENT VALUE? – PRECIEVED BENEFITS DERIVED @ COST OR PRICE (TIMEX VS. ROLEX) DOES THIS SUPPLIER CARE ABOUT ME? – DO OUR INTERESTS ALIGN? #1 IS ABOUT PRODUCT DESIGN & QUALITY AND PRICING #2 IS THE MISSION OF CUSTOMER SERVICE THIS RESULTS IN FOUR POSSIBLE OUTCOMES : 1) NO VALUE, NO CARE = NO SALE, NO RELATIONSHIP – A VERY STABLE RELATIONSHIP 2) NO (NOT ENOUGH) VALUE, BUT YES, THEY DO CARE = MAYBE SOME DAY; POTENTIAL – THE ISSUE OF DEMAND CREATION 3) YES THERE IS VALUE TO THE OFFER, YES, THEY CARE ABOUT ME = CUSTOMER ENJOYS HIS CHOICE OF SUPPLIER 4) YES, THERE IS VALUE, BUT NO, THEY DON'T CARE = I'M FORCED TO BE A CUSTOMER (CABLE COMPANY; UTILITIES, AIRLINE) (LACK OF COMPETITION) COMPETITION USUALLY KEEPS BENEFITS IN BALANCE WITH PRICE; IN THE CASE OF LACK OF COMPETITION, AS SOON AS POSSIBLE THIS UNSTABLE SITUATION REVERTS TO THE #1 CASE, NEVER TO BE A CUSTOMER AGAIN ; AS I SAID, A VERY STABLE SITUATION. NOW THE GREAT NEWS IS THAT CARE (THE CS COMPONENT) HAS UNLIMITED POTENTIAL TO GROW IN THE EYES OF THE CUSTOMER CONSISTENTLY EXCEEDING EXPECTATIONS CREATES “SUPER CARE” - AND THAT YIELDS TRUST (WHERE VALUE IS A “YES”) OR “WANTS TO BE A CUSTOMER” ATTITUDE (WHERE VALUE IS NOT OVER THE BUYING THRESHOLD) (DISNEY WORLD ) EXPECTATIONS ARE TRANSFORMED INTO PROCESS OUTPUT BY 1) LISTENING TO CUSTOMERS 2) ADAPTING PROCESSES TO MEET EXPECTATIONS 3) ANTICIPATING SITUATIONS AND SOLUTIONS, IN ADVANCE OF FAILURE HOW SHOULD A BUSINESS APPROACH MEETING CUSTOMER EXPECTATIONS? FUNDAMENTALLY, EVERY CUSTOMER HAS THEIR OWN CUSTOMER THEY WANT TO PLEASE RESEMBLING A CHAIN, CUSTOMERS ARE FOCUSED ON THEIR CUSTOMERS ONCE YOU ASSERTAIN THE CHARACTERISTICS OF YOUR CUSTOMER'S CUSTOMER, YOU CAN TRY TO ANTICIPATE AND DESIGN-IN WHAT YOUR PROCESS MIGHT PRODUCE FOR THEM TO DELIVER SATISFACTION TO THEIR CUSTOMER. APPRECIATION OF YOUR CONSISTENT SUPPORT BREEDS TRUST. ONE CAUTION: DON'T PROMISE WHAT YOU CAN'T DELIVER. RELY ON INSTALLED, DOCUMENTED AND TRAINED PROCESSES TO EXECUTE DELIVERY; NOT INDIVIDUAL INITIATIVE. LACK OF CONSISTENCY CAN DESTROY TRUST - FOREVER ITS EASY TO UNDERSTAND WHY EXCEEDING EXPECTATIONS YIELDS POSITIVE STORIES : THE “WOW FACTOR”; THE PLEASANT SURPRISE OF DELIVERING UNEXPRESSED DESIRES THE DISADVANTAGE OF EXCEEDING EXPECTATION IS THAT THEN THIS OFTEN BECOMES INCORPORATED INTO FUTURE TRANSACTIONS. NEGATIVE EXPERIENCES 1) GENERATES THE “YOU DON'T CARE ABOUT ME” ATTITUDE 2) SUBTRACTS FROM CUSTOMER'S AVAILABLE TIME 3) PUTS CUSTOMER'S AT RISK OF DISAPPOINTING THEIR “CUSTOMER” 4) HAS DEMONSTRATED MORE ENERGY FOR REPEATING THE STORY: THEY DO MORE DAMAGE THAN GOOD STORIES DO GOOD (UNITED AIRLINES) FEEDBACK ANALYSIS CAN PROFILE THE NEGATIVES AND WEIGHT PRIORITIES. BUILD THOSE INTO YOUR QUALITY REQUIREMENTS & STRATEGIES FOR PRODUCT DELIVERY ANTICIPATE WHAT MIGHT PLEASE THE CUSTOMER'S CUSTOMER: LIKELY IT SOLVES A PROBLEM. LISTEN TO YOUR CUSTOMER'S CONCERNS. WHAT WOULD IT TAKE TO ADDRESS THEM? INNOVATIVE / CREATIVE SOLUTIONS CAN YIELD COMPETITIVE ADVANTAGE POSITION YOURSELF WITH A QUICK RESPONSE PROCESS TO COMPLAINT/DEVIATION, A RISK MITIGATION TEAM (FIRE EXTINGUISHER), TO DEAL WITH NEGATIVE SITUATIONS AND QUELL THEM BEFORE THEY GAIN MOMENTUM. THIS IS VERY DIFFICULT IN THE AGE OF SOCIAL MEDIA. (THINK FRONT LINE EMPOWERMENT; E.G. A WAITER OFFERING FREE DESSERT FOR A SERVICE COMPLAINT). WHAT ADVANTAGE CAN EXCELLENT CUSTOMER SERVICE PROVIDE? RESPONSIVE, CARING, LISTENING, ADAPTING , AND ANTICIPATING PROCESSES FOCUSED ON THE RECIPIENTS OF BUSINESS' PROCESS YIELD ENORMOUSLY POSITIVE RESULTS TO A BUSINESS. CUSTOMERS COME FIRST SHOULD NOT JUST BE A SLOGAN BUT A FUNDAMENTAL OF A BUSINESS. AMONG THE RETURNS ARE: 1) BUILDING THE PRICELESS ASSET OF REPUTATION 2) REPEAT BUSINESS / LOYALTY / WELCOME / OPEN DOORS / RETAINED STAFF 3) INCREASED COMPETITIVE SHARE / MARKET POSITION 4) LESS DISTRACTION FROM NEGATIVE ISSUES (YOU WILL NEVER KNOW RISKS AVOIDED) 5) PRO-ACTIVE, EVOLVING DEFINITION OF PRODUCT/SERVICE QUALITY REQUIREMENTS 6) INSIGHT ON DESIREABLE IMPROVEMENT OF PRODUCT/FEATURES (FORD'S CUP HOLDER) IT'S INCREDIBLE THAT CUSTOMER SERVICE HAS TO BE PREACHED BECAUSE IT IS FUNDAMENTAL TO BUSINESS SUCCESS AND IT'S RETURN ON INVESTMENT IS HUGE MY FAVORITE SIGN OF ALL TIME WAS IN ONE OF SUPPLIER'S WAREHOUSE: “CUSTOMERS FEED OUR FAMILIES – TREAT THEM ACCORDINGLY” TO ME THAT SAYS IT ALL. WE ARE IN BUSINESS TO FEED OUR FAMILIES: CUSTOMERS (ALL KINDS OF CUSTOMERS ) ARE THE KEY TO OUR SUCCESS ****end*** SouthernOakConsulting.com
On episode #015, Matt and Greg, talk about the legend of Bigfoot and their theories on this mysterious monster. WEIRD NEWS: 1- From People.com: Meet the Boy Who Believes He Was Lou Gehrig in a Past Life (His Mom Is Convinced, Too) http://people.com/books/meet-the-boy-who-believes-he-was-lou-gehrig-in-a-past-life-his-mom-is-convinced-too/?utm_campaign=peoplemag&utm_source=facebook.com&utm_medium=social&xid=socialflow_facebook_peoplemag 2- UFO SIGHTINGS over NJ: From the Patch.com https://patch.com/new-jersey/brick/112-ufo-sightings-new-jersey-2017?utm_content=newjersey&utm_campaign=blasts&utm_source=facebook.com&utm_medium=social 3- Video of Bob Heironimus who claimed he was the Bigfoot in the Patterson–Gimlin film https://www.youtube.com/watch?v=HCzRBzBmUjE Welcome to a podcast, where two brothers explore the unexplained, mysterious & the spookiness that lives among us. Share your stories, photos, and anything else with us, we are always willing to listen. Support our work: https://www.patreon.com/Nightmare365 E-mail us: Matt@Nightmare365.com Website: http://nightmare365.com Twitter: https://twitter.com/Nightmare365pod Facebook: https://www.facebook.com/Nightmare365/ Instagram: https://www.instagram.com/nightmare365/ Send Fan Mail to: Nightmare 365 PO BOX 133 Atlantic Highlands, NJ 07716 Call our show: 732-660-8893 Call us if you have a story or topic, you’d like us to share on our show, we don’t have to share any of your personal information. We are open and enjoy hearing from you. For any questions or concerns regarding our show or information we may use on our YouTube channel, please contact us through the email stated above and I'll get back to you within 48 hours. STAY SPOOKY
I doubt you are suffering from too much encouragement today! The word encouragement comes from the Latin word "cor" which means heart. Encouragement literally means to give heart, strength, and courage to another person. We all desire and need encouragement in our lives. Yet, there are some leaders who either don't know how to encourage others or intentionally decide not to do it. In today's episode of Monday Morning Moments, I discuss 4 ways that great leaders encourage others. Episode Outline: Encouragement should be: Specific Timely Authentic 4 Ways to Encourage Others: Communicate "I Believe in You!" Focus on Clear Standards of Excellence. Expect the Best For and From People. Notice and Recognize Contribution and Achievement.
Your host, The King of DC Media, William Powell, welcomes Eric Braeden aka Victor Newman from "The Young and the Restless" to talk abou his biography "I'll Be Damned". Dial 347.884.8997 to ask a question. From People.com: In his upcoming memoir, I’ll Be Damned, Eric Braeden delves into his traumatic beginnings that eventually led to his starring role as Victor Newman on The Young and the Restless. The biggest surprise? His father was a member of the Nazi Party. Braeden was born in 1941, in Kiel, Germany and writes that the day after his mother left the hospital, it was destroyed by bombs. “I knew my father, who was the mayor of our town, was an honest, decent man and there was never a hint of anti-Semitism in our home. Like most German professionals and government officials of the time, he joined the Nazi Party,” said Braeden in an interview with TV Insider. “It was what one did. But he was not a part of the atrocities. In fact, I found out my eldest brother was approached by the Hitler Youth and my father forbade him to join. So I have come to peace with all that.” Eric Braeden later formed a German-American Cultural Society and continues to work on bettering the portrayal of Germans in the media. But that doesn’t mean he doesn’t have the same strong will as Victor Newman in Y&R.
In episode 69, we discuss the continued fallout from Kristen and Rob’s breakup and our review of the 50 Shades of Grey Trilogy by EL James. Twilight News Continued fall-out from Robsten scandel: From People.com: “Robert Pattinson and Kristen Stewart Deserve Fans’ ‘Respect’: Director” Robert Pattinson begins press junket for promote new movie, “Cosmopolis.” See […]
Cutting Through the Matrix with Alan Watt Podcast (.xml Format)
Ya Who's Playing with Me?, From Com to Net, Computer Bombardment of Spyware, Free Society?, Population Migrations, Backlog of Email, All Communication Devices Chipped by Law, Thanks to All for Mirror Website Suggestions, New American Century, Bringing in the New World Order from the New World (America), Old World Order Feudalism and Democracy, The Orwellian Age, Helpful Neighbours = Dangerous Circumstance, Soviet Psychiatric Diagnosis "Inflexibility of Opinions, Social Changes in Five Years of War = Fifty Years of Peace, From People to Programmed Ants, Lobotomy and Brain-Chipping, Acquiescence by Silence, Organ Harvesting, Trashing of the Sacred, Human Scrap Heaps for Cannibalisation of Parts, Stampeding Cattle Follower the Leader, Conspiracy Theory Hobbyists, Energy of a Thinking Person, Synchronicities, Thanks to the Concerned, Gulliver's Travels = Yahoo = Low Form of Humanity, (Song: "Danced for America" by Runrig, "They Call it Democracy" by Bruce Cockburn (Tribute to the International Monetary Fund)
Hello and welcome to Super Right Now! Our first Christmas/Holidays edition. Therefore, the Christmas spirit took over Fiona’s spirit and she has a thing or two to say about her “no, no zone” doctor. She’s outraged and seriously mad. Also, in this episode, funny Christmas traditions from around the world. From People gathering naked in a Sauna summoning the Christmas Elf to kids singing a song with the only purpose to make a log shit all kinds of goodies in Christmas eve. *Thank you for supporting our Show so we can continue to release New Episodes every Wednesday!* Do you want to see good looking immigrants? You might not find them on our YouTube Channel, but - AT LEAST - DO Like and Subscribe