Podcasts about interactive voice response

Join Jason Littrell as he dives into his latest insights on building successful bar and restaurant operations. Discover how innovative systems and strategic staff engagement can revolutionize the industry. - The high failure rates of bars and restaurants and why it happens. - Collaborating with a coach to create automated management systems for hospitality businesses. - Implementing Interactive Voice Response (IVR) for better customer interaction. - The importance of continuous staff development and systematic hiring processes. - Utilizing technology to establish clear strategies for profitable bar management. 00:00 Exciting collaboration between tech and strategy for bars. 06:22 Automating hiring process to improve staff experience. 07:29 Zappos story illustrates employee happiness and systematization. **Startling Business Realities**: "8 out of 10 bars and restaurants typically go out of business. The number is, a little bit lower than that in the 1st year, but it's still a very high number, like, 60 something percent, which is total insanity. So, like, if you're investing in a bar restaurant, then why on earth would you why would you do that?" — Jason Littrell [00:00:39 → 00:00:53] **Innovative Business Collaboration**: "It is just so exciting to me to to work with somebody who knows what they're doing. This is my coach, by the way. They're like, we're I'm working with my coach and, we're building something that is very, very exciting as a collaboration." — Jason Littrell [00:01:19 → 00:01:31] Innovative Customer Service Approach: "And what it does is it makes, you know, so, we create we're also creating boundaries so that you don't have to like, it's all on an app. It's not on their regular phone, so it doesn't ring them in the middle of the night when they're not working, for instance." — Jason Littrell [00:02:37 → 00:02:48] **The Impact of Hospitality Sector on Economy**: "Now, so like in New York alone, I think, nightlife bars, restaurants is around a $22,000,000,000 economic impact. And so, and that's tens of thousands of jobs." — Jason Littrell [00:03:16 → 00:03:26] Recipe for Success: "If you were able to manage a system that is proven, that is articulated, that that is an ongoing, like, year on year strategy that, all but guarantees that you're gonna be successful as long as you work the program and it's reinforced by automate automations, systems, nudging, and making sure that it gets executed and implemented at scale every single time. That is the recipe for success." — Jason Littrell [00:04:04 → 00:05:03] The Wild West of Hiring: "Whereas right now, there are no rules. It's it's the wild west. People are hiring people out of turn. They're not they're not hiring the right people, which ultimately leads to people quitting or getting fired, full stop." — Jason Littrell [00:05:03 → 00:05:16] "Employee Satisfaction Matters": "And if you're not making them happy with by being mindful of their training, of their ongoing, you know, career development and personal Management, then and and providing them options and tools and a system to keep the managers accountable for for that career planning." — Jason Littrell [00:05:46 → 00:06:01] **Automated Hiring and Feedback Systems**: "I've built this implementation system where that says, hey. We're looking for hiring and then it it's always hiring, always looking for talent and then, nurturing the talent whether you have positions or not." — Jason Littrell [00:06:36 → 00:06:47] Bar and restaurant management, staff engagement, hospitality industry, Jason Littrell, business automation, recruitment systems, staff training, customer service, Interactive Voice Response, IVR, bar profitability, employee retention, hospitality careers, management systems, bar marketing, Kinetic Management Systems, NYC, beverage brand sales, management consultant, innovative solutions, fractional CMO/CTO, independent spirits, hospitality brands.

In this episode, resident Business Ninja Kelsey is joined by Dean Macri, Founder and CEO of Cielo where they talk about the importance of connecting customers to the digital journeys they need.Cielo creates effortless voice to digital connections with self-serve journeys that resolve low touch issues, allowing your agents to focus on the contacts that matter.CieloCX is the #1 solution for deflecting and automating contacts of your voice channel.Learn more: https://cielocx.com/ -----Do you want to be interviewed for your business?  Schedule time with us, and we'll create a podcast like this for your business:  https://www.WriteForMe.io/-----https://www.facebook.com/writeforme.iohttps://www.instagram.com/writeforme.io/https://twitter.com/writeformeiohttps://www.linkedin.com/company/writeforme/https://www.pinterest.com/andysteuer/Want to be interviewed on our Business Ninjas podcast? Schedule time with us now, and we'll make it happen right away! Check out WriteForMe, more than just a Content Agency! See the Faces Behind The Voices on our YouTube Channel!

This episode of ACG was taken from the Linkedin Live Audio Even that we did with followers on June 13, 2023.Some of the topics brought up were:What is the internal lift to implement tools like speech analytics?Plusses and minuses of moving to the cloud?What ratios should contact center management be?What are some of the best practices for routing in the IVR?What are some of the overall best practices for CX in the IVR?A lot of value here as these are all done in a conversational AMA format  Join us at the "Advice from a Call Center Geek" LinkedIn Group, where we share Call Center Operations Tips and Tactics! Connect with industry experts, ask questions, and get the answers you need. All posts are reviewed to ensure no sales or spamming. Click the link now and level up your call center game!"Click here to Join!ACG Call Center Tips and Tactics Linkedin Group!Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube Channel

My colleague this week is @Andy Begnoche, Director of Operations at @HOLDCOM ---a Production Studio w/Voice Talent Capabilities. Andy is back for his DSBQ (Double Secret Bonus Question) here on the @My Curious Colleague #CPGCX S4 E68 podcast. Today's episode is brief but impactful as Andy shares what considerations should be made as you're planning a Project Timeline & Inputs for a Re-Branding (or Launch) of an IVR/Interactive Voice Response. He likens the IVR as "like a middle child" (which I am!) - "a little bit forgotten". But - oh, so important for your consumers or patients. Andy's advice includes scripting guidance that helps you get out of your own head and into the listeners' + how much time to consider for the project (1 size does not fit all), who typically provides/writes the Prompts (press 1 etc) and who on the business owns the tech. Thanks again Andy for your guidance and your support…! PS His previous episode S4 E63 was a chart topper with our colleagues...so happy to have him back! Do check that one (S4 E63) out as well. #healthcareTech #CPGTechStack #CPGCX #CaringDeeplyForYourConsumers #patientcare

On Tuesday, 10/11/22 - you're in for a great episode on the My Curious Colleague podcast whereby my colleague, Andrew Begnoché of Holdcomshares why he thinks IVRs (Interactive Voice Response) are not dead... AND... later proceeds to aptly, oddly enough, compares IVR's to Cher. (PS you'll need to listen at the end where he explains this comparison). There's ideas that you can consider TODAY to ensure your IVR is relevant, eye opening Near-Term IVR news that your software may have now but just not enabled... AND... finally, I get to understand what Web 3.0 is and how it might look like in our industry in the Future (check out snippet here to listen in for a peek). I'd like to think I ask Andy the types of questions - digging into the details & clarifications - you'd ask (but I probably asked a few more..). Either way, there's plenty of Ahas! in this episode for everyone. So do check out S4 Ep63 of the My Curious Colleague • CPGCX & More #podcast with my colleague, Andy Begnoche. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/denise-venneri/support

The computer on the Starship Enterprise that crew members could talk to. R2-D2. Jarvis.Science fiction has been showing us AI and digital assistants for years. And Josselyn Boudett and the team at Stella Automotive AI are bringing them to life. Stella is a phone answering AI that books service appointments while helping customers get loaners or talk to specific employees. It's unlike anything on the market today. Josselyn explains how Stella came to be and how digital voice assistants will become more prevalent in the future.What we talk about in this episode:0:00 Intro with Michael Cirillo, Paul J Daly and Kyle Mountsier.4:59 Josselyn's company, Telepathy Labs, isn't specifically automotive focused, but it has a lot of background in automotive. The voice team's background was building onboard speaking systems for cars in the early 2000s.6:52 Stella AI started off talking about parts for heavy machinery. But then Josselyn took Stella to NADA and everyone started asking if it would work on a dealership phone system.12:47 Stella is a true artificial intelligence. Most of the telephone systems that we have are IVR systems, or Interactive Voice Response. Paul and Josselyn talk about the differences between IVR and AI.21:01 Josselyn thinks there will come a time when you won't need a keyboard anymore. Instead, you'll use a digital voice assistant.⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

Neuraflash is an AWS Partner that applies artificial intelligence and data-powered experiences to help customers transform their customer service by making the experience faster, more personalized, and connected across channels. In this special series episode, AWS Director of Partner, Jen Walsh Fisher is joined by NeuraFlash Sr. VP John Heater, to understand why Interactive Voice Repsonse flows (IVRs) are so important to the Contact Center and brand perception, and how the IVR Migration Tool can help organizations transform their customer service experience. Get started - https://aws.amazon.com/partners/featured/contact-center/ Leave us feedback - https://bit.ly/3zZTMZh

In this episode, we discuss the role IVR can play in simplifying entrepreneurial processes. Denis Seynhaeve is the chairman and CEO of ServiceNow innovation partner 3CLogic. He shares his insights and discusses features of IVR that can prove helpful to entrepreneurs. The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka. Key highlights of the Episode: 04:36 What 3CLogic is and how it can benefit customers. 07:17 Partnership between ServiceNow and 3CLogic 08:46 Why voice is important for ServiceNow customers 14:53 What exactly is an IVR? To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, send us an email at cutomerconnection@servicenow.comSee omnystudio.com/listener for privacy information.

In this episode, we discuss the role IVR can play in simplifying entrepreneurial processes. Denis Seynhaeve is the chairman and CEO of ServiceNow innovation partner 3CLogic. He shares his insights and discusses features of IVR that can prove helpful to entrepreneurs. The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka. Key highlights of the Episode: 04:36 What 3CLogic is and how it can benefit customers. 07:17 Partnership between ServiceNow and 3CLogic 08:46 Why voice is important for ServiceNow customers 14:53 What exactly is an IVR? To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, send us an email at cutomerconnection@servicenow.comSee omnystudio.com/listener for privacy information.

This week on the GCP Podcast, Carter Morgan and Max Saltonstall are joined by Amit Kumar and Vasili Triant. Our guests are here to talk about new features in Contact Center AI. Amit starts the show helping us understand what Contact Center as a Service is and what makes this unified platform so useful for enterprise companies. The scalability helps keep costs down and overall satisfaction up while leveraging advances in cloud. UJET and Google Cloud have worked together to bring this AI advancement, and our guests describe the partnership and evolution CCAI. CCAI has streamlined the Contact Center as a Service space, helping businesses work efficiently and while putting an emphasis on positive experiences for the end customer. CCAI users can use the platform straight out of the box or customize it to build specific experiences with tools like Dialogflow. Amit further describes the tools available like Interactive Voice Response and for which circumstances each tool would be most useful. The journey to CCAI can be easily managed by a team who knows the business well. We learn more about the onboarding experience and the skills required to transition. Vasili talks about the past and future of Contact Center and how customer information is used not just for sales purposes but for bettering the customer service experience. Our guests share success stories from companies like FitBit and how CCAI is used to handle customer interactions through the app. Things like the call back feature save customers the time and frustration of waiting on hold and save businesses money. Amit Kumar Amit is responsible for bringing GCP's native CCaaS offering to market and helps enterprise customers modernize their contact centers. Previously, Amit worked as a Cloud AI Incubator lead where he helped customers in adopting Google's conversational AI technology. He also has an extensive background in large scale cloud transformational efforts and have worked with enterprise software companies mainly Salesforce and TIBCO Software. Vasili Triant As UJET's Chief Operating Officer, Vasili Triant oversees all Go To Market activities including Sales, Channel, Alliances, and Customer Success. Triant brings more than 20 years of experience in Telecoms, Unified Communications (UC), and Contact Center industries, having previously served as VP/GM of Contact Center at Cisco, where he achieved the fastest growth in over a decade through a focus on global alliances and enterprise cloud-readiness. Cool things of the week DALL-E mini site EbSynth site Announcing general availability of Confidential GKE Nodes blog Interview Contact Center AI Platform site Contact Center AI reimagines the customer experience through full end-to-end platform expansion blog UJET site Dialogflow site Google Assistant site One United Bank site FitBit site What's something cool you're working on? Max is working on expanding the podcast platform by collecting and adding more content.Carter is working on his Google Project Management: Professional Certificate.Kelsey has been working on Google Cloud Skills Boost. Hosts Carter Morgan and Max Saltonstall

En esta oportunidad exploramos el menú de respuesta automática (Interactive Voice Response o IVR) de una planta telefónica, Orlando Palma de MEDICAUCA nos comparte su experiencia en la aplicación de este recurso en su clínica y nos explica como le ha ayudado a mejorar la atención de los usuarios del servicio de salud. Si quieres programar una cita para ver si podemos ayuderte, puedes hacerlo en el siguente enlace: https://calendly.com/alejandropelaezr/pbx-virtual   Invitado: Orlando Palma: notificaciones@medicauca.com Web: https://www.medicauca.com/   Conduce: Alejandro Peláez Rodríguez: alejandropelaezr@gmail.com Producido por: Alejandro Pelaez Rodriguez Web site: https://www.apelaez.com Blog: https://www.apelaez.com/blog email: alejandropelaezr@gmail.com Canal de YouTube YouTube: https://www.youtube.com/user/alejandropelaezr Redes Sociales Instagram: https://www.instagram.com/alejandropelaezr Twitter: https://twitter.com/apelaez Facebook: https://www.facebook.com/alejandropelaezr Creditos Music by: Fontanez / Doug Maxwell - Urban Lullaby Fotografia: Juan Jose Alvarez Calle https://www.kreafoto.com  

Si quieres programar una asesorái personalizada para analizar tu caso y ver como podemos ayuderte, puedes hacerlo en el siguente enlace: https://calendly.com/alejandropelaezr/pbx-virtual En esta oportunidad exploramos el menú de respuesta automática (Interactive Voice Response o IVR) de una planta telefónica, Orlando Palma de MEDICAUCA nos comparte su experiencia en la aplicación de este recurso en su clínica y nos explica como le ha ayudado a mejorar la atención de los usuarios del servicio de salud. Invitado: Orlando Palma: notificaciones@medicauca.comWeb Site: https://www.medicauca.com/ ConduceAlejandro Peláez Rodríguez: alejandropelaezr@gmail.com Producido por: Alejandro Pelaez Rodriguez Web site: https://www.apelaez.com/podcasts/transformacion-digitalBlog: https://www.apelaez.com/blogemail: alejandropelaezr@gmail.com Redes SocialesInstagram: https://www.instagram.com/alejandropelaezrYouTube: https://www.youtube.com/user/alejandropelaezrTwitter: https://twitter.com/apelaezFacebook: https://www.facebook.com/alejandropelaezr CreditosMusic by: Fontanez / Doug Maxwell - Urban LullabyFotografia: Juan Jose Alvarez Calle https://www.kreafoto.com

When Ed and his partners realized that Gacovino Lake Law Firm was rapidly growing, they began troubleshooting how to handle critical operations to make sure his staff was not overwhelmed by the influx of business. Ed and his partners realized all client communication began with the phones. They came up with a solution that would streamline incoming and outbound client calls: an in-house Interactive Voice Response system (IVR). In this episode, Ed walks host Alex Valencia through the trials and tribulations of starting Persist Communications and how the company was able to develop a voice response system that helped both their own growing law firm as well as law firms around the globe.  Ed shares how his past challenges have made him into the business man he is today. After graduating law school during a recession and losing the job he had lined up at his father's bankrupt company, Ed had to build his career from the ground up. Ed tells his favorite story about meeting a man at a car wash that looked successful and asking if he knew of any work in Ed's field. The man responded positively, and Ed was rewarded with a job from that interaction. From there on, Ed was able to become a successful businessman from the connections he made and the hard work put into his career. All of these life lessons led to Ed designing the IVR and founding and co-founding two successful companies.  Tune into this week's episode of the We Do Marketing Hour podcast for a conversation with Ed Lake. Learn more about what an Interactive Voice Response system does, how to overcome career-based struggles, and why it is so important to trust your lawyers.    Quotes  • “This application was used to determine whether the person answering the outgoing call made by the dialer was a live person, or a voicemail. And that was important.” (0:05:48-0:06:00)  • “So, Persist Communications allows me to be more efficient, it allows me to reduce my costs, as a client to be happier allows me to retain more clients, and hopefully other people agree.” (31:40-31:40)  • “It's very easy to do business with people when everything goes right.” (34:32-34:37)  • “All I can say is, would you rather have somebody on your side who's been educated, or not? Many lawyers become lawyers, because they can make a big hit. I'm not going to deny that.” (1:01:38-1:02:01)    Links For a FREE 1:1 consultation with Alex please visit: https://calendly.com/wdwc-alex/15min?month=2021-06  Link with Alex on LinkedIn: https://www.linkedin.com/in/wedowebcontent/   For guest speaker and topic requests, please send all inquiries to We Do Web Content's Director of Marketing Dina Davis, at contact@thewedomarketinghour.com

Weekend Manychat Project: High-Touch interactive voice response for Messenger chatbot See acast.com/privacy for privacy and opt-out information.

Allison Smith is a noted voice actor who specializes in voicing telephone systems. Allison is an authority on IVR best practices to ensure your phone system accurately reflects your brand and offers the ideal customer experience. Learn how to leverage the potential benefits of Interactive Voice Response, or an IVR system, as Allison discusses her work with companies from small businesses like spas, to Fortune 500 organizations, reviewing trends and best practices.

The #AI Eye: VSBLTY Begins Trading Today on CSE (CSE: $VSBY) and NICE ( $NICE) Announces Version 8.0 of NICE Interactive Voice Response Optimization

The #AI Eye: VSBLTY Begins Trading Today on CSE (CSE: $VSBY) and NICE ( $NICE) Announces Version 8.0 of NICE Interactive Voice Response Optimization

Hoy es Viernes y tenemos una pregunta!! El primero es Juan que actualmente se desempeña como taxista en USA, y el pregunta lo siguiente: Hola Nicolas, quisiera saber que significa IVR? IVR son las siglas de Interactive Voice Response, que se traduce del inglés como respuesta de voz interactiva. Lo usan las empresas para atención telefónica y dirigir a los diferentes departamentos. Yo de momento lo trataré de ver como algo que hago para descubrirme y divertirme , aunque te juro que no se por donde empezar, ya empecé el proceso de hacer Audiolibros a ver si se me da, lo que vi en tu demo y tu web me gusta y te felicito por ello. Gracias por la información que nos das, pienso aprender lo mas que pueda de personas como tu, mientras tanto te ofrezco mi colaboración en lo que pueda y de Adelanto de digo que actualmente soy un taxista en New York. Así que si te ve por aquí en algún momento y necesitas de uno estoy a tu orden, hooo! y parte de mi proyecto es poder lograr escribir y narrar un libro sobre mis experiencias como taxista. Muy bien eso está excelente, para los que hablan inglés fluente y los que viven en USA, el realizar audiolibros es una excelente oportunidad. Es muy bueno comenzar con esto una vez que dominas, puedes seguir con otras técnicas para realizar spots y otros estilos. Hay mucho trabajo sobre todo material interno para grabar, que las empresas necesitan. Sería interesante escuchar tus historias como taxista también, un gran saludo! Un gran consejo que te puedo dar es que veas el podcast anterior a este que es el número 9 (te dejo el enlace en las notas del programa en la parte inferior) Allí explico cómo hacer crecer tu base de prospectos o clientes teniendo un horario de trabajo a tiempo completo. En tu caso quizás tengas más flexibilidad por tu profesión de taxista. Por otro lado también debes decidir si te vas a dedicar a esto o no, trata de estudiar y averiguar si es para ti y si te apasiona, lo que no te recomiendo es que lo tomes como un pasatiempos porque esto requiere mucha planificación y esfuerzo. Espero que tengas mucho éxito y por el momento eres uno de nuestros contactos o corresponsales allá en USA. Esta ha sido la pregunta de día viernes y ha sido breve, pero te dejo algunos deberes, intenta en este fin de semana dedicar algún tiempo para planificar, la planificación te ayudará mucho. Pon por escrito tus metas y lo que te hace falta para darte a conocer. Eso sí, que no tengas parálisis por ser tan perfeccionista. A veces sólo nos queda lanzarnos he ir modificando estrategias para poder probar en la realidad cómo nos funcionan los proyectos. Así es la vida del freelance o del emprendedor. Agradezco a todos los que nos escuchan y esto incluye a muchos emprendedores que no están ligados al mundo de la locución, así que también les agradezco su participación en este podcast. También les pido valoración de 5 estrellas en iTunes y que puedan escribirme al formulario de contacto en el área de podcast de mi página. Sin más, que tengan un excelente fin de semana!!    

https://www.patreon.com/makersunplugged Music Provided by: SineRider -- https://soundcloud.com/sinerider Makers Unplugged – Episode #3 – Hack the Dragon Episode Posted: 22 October 2016 Show Notes: 8 December 2016 CHRONOLOGICAL NOTES Original reason for creating the game [0:45] Phone IVR [0:58] Interactive Voice Response is the technology that allows you to interact with menus using your phone keys or voice prompts, for example on a customer service line. https://en.wikipedia.org/wiki/Interactive_voice_response DTMF Tones [2:24] Dual-Tone Multi-Frequency signaling is how touch-tone telephones translate the number you pressed into an electrical signal of two sine-waves superimposed that can be decoded using signal processing techniques. https://en.wikipedia.org/wiki/Dual-tone_multi-frequency_signaling Beware of getting Rick Rolled! [3:22] https://www.youtube.com/watch?v=dQw4w9WgXcQ Original concept of text-to-speech game [3:50] Zork [4:11] Zork is one of the earliest interactive computer games: https://en.wikipedia.org/wiki/Zork MUD games [4:25] Multi-User Dungeon games are real-time multi-player games that are typically text-based. Some graphical MUD games do exist. https://en.wikipedia.org/wiki/MUD Google Speech API [4:50] An API is an Application Programming Interface and they are sets of functions that allow the creation of applications that access the features or data in another application or operating system. https://www.google.com/intl/en/chrome/demos/speech.html NLP [7:12] Natural Language Processing, a field related to human-computer interactions https://en.wikipedia.org/wiki/Natural_language_processing Next steps after text-to-speech limitations [7:56] Asterisk PBX and how phone networks work [8:14] Asterisk is a software product of PBX; or “private branch exchange,” which is the network that allows phones to connect to each other. http://www.asterisk.org/ https://en.wikipedia.org/wiki/Business_telephone_system#Private_branch_exchange 2600 Magazine [12:40] https://www.2600.com/ Development of a choose your adventure game [13:45] SIP Technology [14:48] Session Initiation Protocol, a protocol for signaling and communication often used in VoIP https://en.wikipedia.org/wiki/Session_Initiation_Protocol DID [16:55] Direct Inward Dialing is a service that allows a company with its own PBX to buy a block of phone numbers https://en.wikipedia.org/wiki/Direct_inward_dial Making of the game [19:00] Eli’s favorite room [28:48] First players and reception [32:05] Hack.RVA Access Badge Easter Egg [32:30] Skills USA [35:20] http://www.skillsusa.org/ Bugs, updates, and changes to the game [40:30] MGCP Firmware [44:05] Media Gateway Control Protocol, another signaling protocol (like SIP) that had early problems with the game https://en.wikipedia.org/wiki/Media_Gateway_Control_Protocol TFTP Server [46:08] Trivial File Transfer Protocol is an extremely basic file transfer system. It is easy to implement but has no security features. https://en.wikipedia.org/wiki/Trivial_File_Transfer_Protocol VLAN Path [46:28] Virtual Local Area Network https://en.wikipedia.org/wiki/Virtual_LAN Windows VM [47:30] A virtual Machine is an emulation of an operating system to experiment with code without risking your computer https://en.wikipedia.org/wiki/Virtual_machine

Allison Smith stops by to talk about how she started and, what's she's seen along the way and what she's doing now. She began on local radio and soon moved on to voice prompts for Interactive Voice Response menus.