Podcast appearances and mentions of paul j daly

Shoot us a Text.Episode #1017: Today we talk Polestar's bold Tesla takedown with a $20K lease play, Jeff Bezos' stealthy new EV startup with big aspirations, and GM's pause on BrightDrop van production despite rock-bottom pricing.Show Notes with links:A secretive EV startup based in Michigan is gaining attention fast. Funded by Jeff Bezos and stocked with talent from Ford, GM, Harley-Davidson, and Stellantis, Slate Auto is taking a bold swing at building a $25,000 electric pickup.Founded in 2022 via Re:Build Manufacturing, Slate has already raised over $100 million and closed a Series B round.The company is targeting late 2026 production near Indianapolis, building a minimalist two-seat pickup truck.Slate's strategy flips the usual EV script—start affordable and scale with accessories, not luxury trims.Its product roadmap includes personalization, merchandise, and “Slate University” for customer-led upgrades.“We built it. You make it,” is the company's trademarked mission to empower buyers with customization.Polestar is going big to lure Tesla owners, offering a jaw-dropping $20,000 incentive for drivers to lease the new Polestar 3 luxury EV crossover—an offer good through the end of March.The deal includes a $15,000 “Clean Vehicle Incentive” plus a $5,000 “Conquest Bonus” for current Tesla owners.The offer applies only to leased 2025 Polestar 3s; delivery must be taken from existing inventory before March 31.The Polestar 3 is sleek, spacious, and built in South Carolina with top-tier tech and sustainable materials.Performance specs include up to 517 hp, a 0-60 time of 4.5 seconds, and up to 350 miles of range.The Polestar offer says: “The Polestar 3 offers more comfort, tech, and style than the aging Model Y,”GM is hitting the brakes on production of its all-electric BrightDrop van at its Ontario facility due to soft demand—despite deep discounts and compelling incentives that still make it a standout EV deal.Production at CAMI Assembly will pause April 14 and remain idle until October 2025 for retooling.The move affects nearly 500 workers and drops the plant to a single shift post-relaunch.Only 274 BrightDrop vans were sold in Q1 2025—a modest 7% increase year-over-year.The announcement follows market jitters caused by Trump's tariff threats and broader EV hesitations.“It's a crushing blow to hundreds of working families in Ingersoll,” said Unifor President Lana Payne.Join hosts Paul J Daly and Kyle Mountsier as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/

Shoot us a Text.Today, Head Writer Chris Reeves joins the show to deliver hot takes on chicken, Thanksgiving and traditions, then pivots to talk about the Subaru Share The Love campaign and how Subaru of Jacksonville and Subaru Corporate raised a grand total of $205K for a local children's hospital just through car sales.Join hosts Paul J Daly and Kyle Mountsier as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/

Shoot us a Text.Episode #1015: Today we're diving into how global tensions are reshaping Tesla's China strategy, why car buyers rushed showrooms ahead of auto tariffs, and why Harvard says better mentoring might be the secret to fixing retail's revolving door of turnover.Show Notes with links:Tesla has stopped taking orders for its U.S.-made Model S sedans and Model X crossovers in China as trade tensions between the U.S. and China flare up once again.China will increase tariffs on U.S. goods to 125% on April 12, including autos.Tesla's Model S and X are built in Fremont, California, making them directly affected.The option to order these models disappeared from Tesla's China site in early April.Tesla's Shanghai factory, which makes the Model 3 and Y, isn't affected by the new tariffs.Model S and X made up fewer than 2,000 of Tesla's 661,000+ Chinese sales last year.A spike in new car sales last month wasn't just spring fever. According to Cloud Theory, auto shoppers raced to dealerships in March to beat looming tariffs.March saw 1.31 million new vehicles sold — a 38% jump from February.Cloud Theory attributes 153,000 of those sales to fear of impending price hikes from tariffs.Average marketed prices rose $1,123 from late February through March with SUVs, full-size pickups, and heavy duty trucks seeing the most increase — thanks to V8 engines sourced from Canada.Discounts and incentives dropped by $432 in March as OEMs braced for higher costs.“While this led to very strong results in the short term… the longer-term effects will likely be highly detrimental,” said Cloud Theory's Rick Wainschel.A new Harvard study says the key to lowering retail's notoriously high turnover may be simpler than we think: invest in frontline workers' career growth and mentorship.Researchers found that most low-wage workers actually want to keep their jobs to avoid disruption in their lives — especially once they're comfortable with their coworkers.Over 60% said they'd stay with their employer if they saw a real path to advance, but with many supervisors overseeing up to 20 employees, personalized feedback and coaching are rare.Employees often fear asking for promotions or raises, worried it might cost them their jobs.A related McKinsey study also showed career development was the top reason non-managers wanted to leave. Their advice? Empower managers — because their impact cascades throughout the whole organization.Join hosts Paul J Daly and Kyle Mountsier as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/

Shoot us a Text.Episode #1014: Today, we're covering President Trump's pause on reciprocal tariffs leaves auto imports still facing steep duties, while a record number of buyers turn to 84-month loans to afford today's rising prices.Show Notes with links:The auto industry is still squarely in the tariff crosshairs, even as President Trump backs off his broader reciprocal tariff plan. While a new 10% base tariff replaces most of the global duties, the 25% tariff on vehicles—and key materials like steel and aluminum—remains firmly in place.Treasury Secretary Scott Bessent confirmed auto, steel, and aluminum duties are sector-specific and still active.Despite ongoing auto tariffs, markets surged on the pause news—Tesla jumped 22.7%, GM rose 7.7%, and Ford gained 9.3%.Industry leaders are pushing for relief with MichAuto's Glenn Stevens Jr. advocating for protecting the international supply chain, calling the fragmentation “harmful” to competitiveness.President Trump said he would consider exempting specific companies from tariffs, saying “We're going to take a look at that.”More new-vehicle buyers are turning to 84-month loans than ever before, highlighting just how financially stretched today's car shoppers remain.According to Edmunds, 20% of Q1 new-vehicle loans were for 84 months, up from 16% in 2024 and 13% in 2019.The average amount financed also jumped to over $41K compared to $32K in Q1 2019.On the used side, 12% of loans ran 84 months, more than double the 5.3% seen in 2019, with an average of $28K financed.Dealer Michael Cummings of I-10 Toyota: “I really, really don't like going 84 months... it's not healthy for the customers in the long run. It's not healthy for us dealers in the long run.”A new report from Retail TouchPoints, citing Forrester's 2024 U.S. CX Index, reveals that customer service is at its worst level since 2016. Despite access to advanced tech, only 3% of brands are truly customer-focused — and shoppers are losing patience.70% of customers say it's hard to find in-store help; 83% of associates say their jobs are too complex.Shoppers prioritize speed over flair—19% say quick item location drives return visits.Brands like Tractor Supply and Dick's use “store mode” apps to show real-time inventory and item locations.GenAI is gaining traction: 84% of customer service managers plan to deploy AI agents in 2025, up from 42% in 2023.“With greater customer experiences comes greater responsibility,” says CI&T's Melissa Minkow.Join hosts Paul J Daly and Kyle Mountsier as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/

Shoot us a Text.Episode #1013: We cover the impact of upcoming tariffs on auto repair and insurance costs, seasonal shifts in EV range, and a new Pew survey revealing a major divide between AI experts and public opinion.Show Notes with links:Auto repair bills are on the verge of a sharp climb, and the clock is ticking. A 25% tariff on imported vehicles and auto parts, recently enacted by President Trump, officially takes effect May 3 — and it could add hundreds to even routine repair jobs.Roughly 44% of OEM parts are imported, many from Taiwan and other countries not exempt under USMCA, according to Cox Automotive.Experts say a standard brake job could jump $150–$200 per axle as parts hit with tariffs filter into the supply chain.Many shops have just 4-6 weeks of parts inventory and dealerships like LaFontaine Auto are proactively contacting customers who previously declined service to lock in current prices before the May 3 deadline.Insurance premiums may increase later in 2025 as claims costs go up, though experts say stolen vehicle rates and personal injury remain the bigger drivers.“Go get it done today because we could be having some different conversations in a couple of weeks,” said Skyler Chadwick, director of product consulting at Cox Automotive.If you're planning a road trip in an electric vehicle, do it in July or August. A new report from Vaisala Xweather shows those are the best months for EV range across the U.S., with average distances peaking at 267 miles.From June to September 2024, average EV range topped 250 miles in all 48 contiguous states and D.C.In contrast, January 2025 saw every state fall below the 250-mile median, with North Dakota at the bottom with 171 miles.Factors like air density, cabin heating, wind, and snow contribute to winter range dips.A sweeping new Pew survey highlights a major disconnect between AI experts and the general public. While most experts see AI as a personal and societal benefit, the average American is more worried than excited — and trust is in short supply.76% of AI experts believe AI will benefit them personally, while just 24% of the public feels the same.Only 11% of Americans are more excited than concerned about daily AI use; 51% are more concerned than excited.Both groups agree: the government can't be trusted to regulate AI effectively.83% of Americans say AI won't make them more productive, and 94% say it won't make them happier.I asked ChatGPT what it thought of this article: “The gap between how experts and everyday people view AI isn't just about knowledge — it's about experience. I can process data and generate insights, but I don't live in a world where AI decisions impact my job, privacy, or sense of agency. That's why human perspectives, especially diverJoin hosts Paul J Daly and Kyle Mountsier as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/

Shoot us a Text.Episode #1012: Today we're talking about Lithia Motors' internal challenge to boost service growth, FM Capital's $240M bet on auto tech startups—with strong dealer backing, and the mounting issues facing Tesla's Cybertruck.Show Notes with links:Facing underperformance in its service and parts growth, Lithia Motors is turning inward, challenging its frontline teams to raise the bar and reclaim momentum in a key revenue area.Lithia's Q4 same-store service and parts revenue grew 3.4%, falling short of peers like Sonic (10%) and Penske (6.2%).CEO Bryan DeBoer emphasized it's not a technician shortage, but a “mindset issue” among service advisers and managers.The company is expanding its Partners Group program to include department managers, offering stock incentives tied to higher performance standards.COO Adam Chamberlain sees aftersales as a major 2025 growth driver, but warns current operations sacrifice customer pay for warranty work.DeBoer: “There's been way too soft of management and lip service... Sixty to 90 days is our new mantra,”Venture firm FM Capital has closed its fourth fund at $240 million, aiming to fuel retail and mobility tech across the auto industry—with major backing from dealership groups.The fund surpassed its $200M target despite a tough venture capital environment.Investments will target AI, fleet tech, autonomy, connectivity, and energy transition.125 investors participated, including 56 dealership groups representing over 1,100 stores. Holman and Cox Automotive returned as key backers in this round.Chase Fraser, Managing Partner of FM Capital: “Dealerships really respect entrepreneurs because they are entrepreneurs themselves. They want to get involved. They want to mentor some of these entrepreneurs. They want to test their products. They want to give them feedback because who knows better than the user?”Tesla's Cybertruck is facing a brand-new problem—its maker doesn't want it back. Owners looking to trade in their trucks are getting turned away, exposing deeper trouble for the high-profile pickup.Tesla is reportedly refusing to accept Cybertrucks as trade-ins, citing resale struggles and declining demand.The company has a backlog of nearly 2,400 unsold units worth $200M, with used values down 55% year-over-year.Some frustrated owners are resorting to Lemon Laws just to offload the vehicle.Other dealers are low-balling owners or avoiding Cybertrucks altogether due to market instability.A Cybertruck recall this year revealed that only 46K of the vehicles have been delivered so far.Join hosts Paul J Daly and Kyle Mountsier as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/

Shoot us a Text.Episode #1011: Today we're breaking down the early fallout from sweeping auto tariffs, Toyota's recalibrated EV strategy, and why Gen Z is ghosting credit cards.Show Notes with links:The 25% tariff on imported vehicles is forcing swift and varied responses from automakers, with some pulling back and others ramping up U.S. operations. The early shakeup shows just how disruptive the new trade landscape could become.Stellantis paused production at Canadian and Mexican plants and laid off 1,000 U.S. workers.Infiniti halted U.S.-bound production of the QX50 and QX55 “until further notice.”VW stopped rail shipments from Mexico; Audi is holding vehicles at U.S. ports post-tariff. JLR is temporarily pausing US shipments.GM is boosting pickup production in Indiana, and Mercedes may shift another model to Alabama.Ferrari and Ineos raised prices up to 11%, while Ford and Stellantis launched deep discounts to keep buyers interested.“Consumers will feel financial pain faster than they will see new jobs,” warned S&P Global's Stephanie Brinley.Once criticized for lagging in the EV race, Toyota is charting a new path with more in-house models and global production—but with tempered expectations. The automaker is still prioritizing flexibility as it balances EV growth with its hybrid-heavy portfolio.The Japanese manufacturer aims to launch 15 internally developed EVs by 2027, including several Lexus models.New production sites in the U.S., Thailand, and Argentina are planned to hedge tariff risks and improve delivery timelines.The target is 1 million EVs per year by 2027—down from earlier projections of 1.5 million by 2026.In 2024, Toyota sold just under 140,000 EVs, less than 2% of its global volume of over 10 million vehicles.A new survey reveals Gen Z's growing distrust of credit cards, with many opting for debit, cash, and peer-to-peer options instead. High APRs, confusing terms, and debt fears are driving a generational payment shift that could reshape future retail habits.68% of Gen Z say credit card bills cause stress; 51% say cards give them the “ick.”Debit (68%) and cash (67%) top Gen Z's preferred payment methods—only 35% use credit cards, with 82% of respondents overall saying credit cards are “financially dangerous.”57% of Gen Z admit they don't fully understand card terms, and 53% have been surprised by interest charges.“It doesn't make sense to pay 20%, 25% or 30% in interest just to earn a few percentage points in cash back,” said Ted Rossman, Bankrate senior analyst.Join hosts Paul J Daly and Kyle Mountsier as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/

Shoot us a Text.Episode #1010: Head Writer Chris Reeves joins the show to not talk about tariiffs. Instead, we talk about stage names and the impact that dealers are making in their communities.What started as a press release a year ago is now a tangible symbol of community investment. The Scott Bieler Center for Academic Excellence is officially open, offering Villa Maria College students a place to connect, learn, and succeed.Bieler's West Herr leadership mindset helped drive the project from vision to reality.The new center reflects a commitment to education and the broader Buffalo community.Behind-the-scenes collaboration and daily effort made it happen.It's a reminder that the skills we use in retail—planning, teamwork, and follow-through—can transform lives outside the showroom.Join hosts Paul J Daly and Kyle Mountsier as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/

Shoot us a Text.Episode #1009: Today we sit with COO of Matthews Auto Group Vincent Salvagni to discuss the question on every Dealer's mind; What should I be doing with my inventory level? As consumers rush to beat tariffs, Dealers are worried about overpaying for replacement inventory and getting stuck holding the bag when things normalize. We also talk about Nissan delaying production cuts at its Smyrna, TN plant and Carvana's approach to the tariff headwinds. Show Notes with links:Nissan's plans to cut a production shift at its Smyrna, TN plant have been reversed thanks to new U.S. tariffs on imported vehicles. The automaker is prioritizing domestic output to avoid hefty import duties.Nissan initially planned to end a shift at Smyrna as part of a 9,000-job global cut.Keeping U.S. production high avoids tariffs on Japanese-made Rogues, which made up over a third of 2024 U.S. Rogue sales.Workers had already been offered buyouts; Nissan hasn't confirmed how many accepted.“It could mean saving jobs or it could be hiring people,” said a Nissan spokesperson.Carvana is stepping into the tariff era with confidence, positioning itself to capture increased used-car demand as new vehicle prices rise. After turbulent years marked by overestimation and investor skepticism, the company has streamlined operations and could now benefit from changing consumer habits.New 25% tariffs on imported vehicles may steer price-conscious buyers to the used market.Analysts expect an initial bump in used-car sales, especially from buyers priced out of new models.Carvana has reined in costs, insourced inspections, and restructured debt, improving operational health.Despite holding $5.6B in debt, the company is now generating enough cash to begin self-financing.“We're in a much stronger position than we were 3–4 years ago,” said CFO Mark JenkinsJoin hosts Paul J Daly and Kyle Mountsier as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/

Shoot us a Text.Episode #1008: Cars Commerce drops a no-nonsense playbook for dealers while Ford rolls out employee pricing for all as tariffs loom large. Meanwhile, Tesla's Q1 delivery miss raises red flags far beyond a Model Y changeover. Show Notes with links:In a sweeping trade policy shift, Donald Trump announced a baseline 10% tariff on all imports; plus an additional 10–50% "reciprocal" tariff targets 60 nations with major U.S. trade deficits.Auto imports already under last week's 25% tariff won't face increases and Mexico and Canada are exempt—if goods comply with the 2020 USMCA terms.Brian Kramer of Cars Commerce released a Tariff Playbook to help dealers navigate the changes. Here's some of the highlights:Consumers are rushing to buy and scrutinizing where vehicles are built—use the Cars.com American-Made Index to guide inventory and messaging.EVs could see a short-term slump; hybrids and full-size trucks may surge. Align your lot accordingly.Six actionable strategies: reduce auction dependency, boost service-lane sourcing, go data-driven, ditch 45-day-old metrics, market American-made units, and build an offense-focused plan.“You won't lose profit because the market adjusted. You will lose profit because your process didn't,”Ford is throwing open the gates to its employee discount program, offering deep savings to all customers through June 2 as a preemptive strike against rising costs from newly announced import tariffs.The “From America, For America” campaign unlocks A Plan pricing—typically below dealer invoice—on most Ford and Lincoln models, with high-performance Raptors, new Expeditions, Super Duty trucks, and Lincoln Navigators being excluded.Discounts stack with other deals, including extended free EV charger installation now running through June 30.The announcement came just hours after President Trump enacted 25% tariffs on imported vehicles, which could significantly increase consumer prices.Ford's imported models include the Maverick, Bronco Sport, Mustang Mach-E (from Mexico), and Lincoln Nautilus (from China). “It's a way to give back to the communities that have supported us for generations,” said Rob Kaffl, Ford's U.S. sales director, adding the move brings “certainty to an uncertain situation.”Tesla's Q1 2025 delivery numbers are in—and they've landed with a thud. The EV giant delivered 336,681 vehicles, missing expectations by up to 55,000 units and raising tough questions about demand.Deliveries fell 13% year-over-year and a sharp 32% from Q4 2024.Tesla cited Model Y factory changeovers as a factor, but analysts see deeper demand issues—especially in the U.S.Model 3 sales in Europe dropped 30% in early 2025, despite not facing supply issues.“The ramp of the New Model Y contiJoin hosts Paul J Daly and Kyle Mountsier as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/

Shoot us a Text.On Tuesday, September 28, 2021, Paul J Daly and Kyle Mountsier pressed record for the very first time. Now, 1,274 days later, they're recording the 1000th episode of the Automotive Troublemaker.Today we've got special guests, a look back, a look forward, and a HUGE announcement at the end.Hosts: Paul J Daly and Kyle MountsierGet the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/ Read our most recent email at: https://www.asotu.com/media/push-back-email

Shoot us a Text.Today is our fearless leader Paul J Daly's birthday! So we gave him the morning off and tapped in producer Nathan Southwick. We're talking all about the new Canada and Mexico tariffs that put pressure on the automotive supply chains, plus the top depreciating cars and how Google is pushing to achieve artificial general intelligence.Show Notes with links:The U.S. has enacted 25% tariffs on imports from Canada and Mexico, throwing the highly integrated North American production network into turmoil.The tariffs, effective today, March 4, apply to all imports except Canadian energy products, which face a lower 10% duty. Canada and Mexico both responded with their own tariffs.Industry experts predict vehicle prices could rise between $4,000 and $10,000, with Ford CEO Jim Farley cautioning that prolonged tariffs could "blow a hole in the U.S. industry that we have never seen."Flavio Volpe, president of the Automotive Parts Manufacturers' Association said that there is potential for U.S. and Canadian auto production to revert to "2020 pandemic-level idling and temporary layoffs within the week.”Key auto models at risk include the Toyota RAV4, Ford Mustang Mach-E, Chevrolet Equinox and Blazer, and the Honda Civic and CR-V, while European automakers with manufacturing in Mexico, including Volkswagen, Stellantis, and BMW, saw their stocks drop sharplyThe STOXX Europe 600 Automobiles and Parts index fell 3.8% and Continental AG, a major supplier, saw an 8.4% drop in shares.Used Tesla Model 3 and Model Y vehicles saw the steepest depreciation of any cars in 2024, according to Fast Company's analysis of CarGurus data.Model Y prices dropped 25.5%, while Model 3 prices fell 25% from January 2024 to January 2025.Comparatively, the Nissan Maxima only dropped 5.2%, and the Ford Mustang declined 5%.Full Top 10: Tesla Model Y, Tesla Model 3, Land Rover Range Rover, Jeep Wrangler 4xe, Chevrolet Express Cargo, Ford Transit Connect, RAM ProMaster, Land Rover Range Rover Sport, Chevrolet Bolt EV, and Ford Expedition, all with over 19% depreciationGoogle co-founder Sergey Brin is back and pushing Google DeepMind (GDM) teams to accelerate their progress toward Artificial General Intelligence (AGI). In a newly released memo, Brin outlines the urgency and expectations for Google's AI teams.Brin emphasizes the need for 60-hour work weeks, daily office attendance, and faster execution by prioritizing simple solutions, code efficiency, and small-scale experiments for faster iteration.He calls for a shift away from “nanny products” and urges teams to “trust our users” more.Brin, who has no formal role at Google beyond a board seat, stepped in over the head of Google DeepMind, Demis Hassabis, signaling the urgency of the AGI race."I think we have all the ingredients to wHosts: Paul J Daly and Kyle MountsierGet the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/ Read our most recent email at: https://www.asotu.com/media/push-back-email

We got him! The first episode of our live from NADA series features Paul J Daly, founder and CEO of Automotive State of the Union (ASOTU). Greg and Paul discuss: -The process of planning ASOTU CON 2025 -Season 1 of More Than Cars on Amazon Prime and Tubi -More Than Cars season 2 -Adding Michael Cirillo's "The Dealer Playbook" to ASOTU's media network

Shoot us a Text.We're rolling into the big conversations at the 2025 Public Policy Day, where industry leaders and lawmakers shape the future of auto. Plus, CVS is testing a new app feature to unlock products, and Tesla inches toward unsupervised self-driving—though Elon says don't get too excited just yet. Show Notes with links:The press stage is set at ready to go at the 2025 Public Policy Day hosted by WANADA. The 2025 Public Policy Day at the Washington, D.C. Auto Show on January 30 features key industry leaders and policymakers. The day kicks off with a networking lunch, followed by opening remarks from John O'Donnell and a keynote discussion with Senator Bernie Moreno (R-OH) and Devon Haynie (U.S. News & World Report).Highlights include vehicle reveals from Stellantis (Dodge Charger Daytona, Jeep Wagoneer S) and Nissan (2025 Murano), plus an Aston Martin Vanquish presentation by Bouch Siaf. A fireside chat features Todd Inman (NTSB) and Dave Shepardson (Reuters), while Alex Kwanten presents the Best Cars for the Money Awards.Industry roundtables cover consumer insights (featuring Thomas Castriota, Paul J Daly) and tax/trade policy (Jennifer Safavian, Cody Lusk, Bill Long). The event closes with Michael Cottone (Volvo) and John Bozzella (Alliance for Automotive Innovation).The day concludes with an exclusive Sneak Peek Reception of the Auto Show, presented by Events DC.Elon Musk recently announced that Tesla has initiated "unsupervised self-driving" at its Fremont factory. However, this development is currently limited to vehicles autonomously navigating within the factory premises.Tesla released a video showing cars driving themselves from the production line to loading docks without human intervention.This internal application covers a 1.2-mile route on private factory roads at low speeds.Musk has previously set ambitious timelines for unsupervised self-driving, including a driverless cross-country trip by 2018, which have not been met.The current implementation is a step forward but remains far from the full autonomous driving capabilities promised to consumers.Musk's latest projection targets unsupervised self-driving in California and Texas by the second quarter of 2025.CVS is piloting a new feature in its app that allows customers to unlock anti-theft cabinets themselves, aiming to enhance the shopping experience.The feature is currently being tested in three New York City stores.To use it, customers must be logged into the CVS app, connected to the store's Wi-Fi, and have Bluetooth enabled.This initiative addresses customer frustration with locked cabinets, which, while deterring theft, often inconvenience shoppers.CVS plans to expand the test to 10 to 15 additional stores, including locations on the West Coast."People really, really dislike locked cabinets," said Tilak Mandadi, executive vice president at CVS Health.Hosts: Paul J Daly and Kyle MountsierGet the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/ Read our most recent email at: https://www.asotu.com/media/push-back-email

Purpose, Gratitude, and Security with Paul J DalyIn this episode of TimTalks: Automotive Leadership and Beyond, Tim sits down with Paul J Daly, founder and CEO of Congruent and Automotive State of the Union (ASOTU). Paul shares his journey from service advisor to building a thriving reconditioning business and then founding Congruent.Tim and Paul discuss the role of identity in leadership, overcoming insecurities, and how fostering purpose helps teams thrive. They emphasize the importance of gratitude, recognizing employees, and making hard decisions for long-term success.Tune in for inspiring stories, valuable insights, and practical leadership lessons.Connect with Paul on LinkedIn.[00:00 – 01:04] IntroductionTim Cox opens the episode, introducing the show's focus on leadership in the automotive industry. We're introduced to guest Paul J Daly.[01:05 – 04:09] IcebreakerPaul and Tim joke around with a funny anecdote about having a personal bedtime message recorded by David Spisak.[04:10 – 08:08] Paul's Early DaysPaul shares how he got started in the automotive industry from growing up in South Philadelphia to starting as a service advisor in Oswego, NY.[08:09 – 10:49] Founding a Reconditioning BusinessPaul explains how he transitioned from his service advisor role to starting his own reconditioning business, growing to serve 50,000-60,000 vehicles annually across the Northeast.[10:50 – 11:47] Building CongruentAfter selling his reconditioning company, Paul focused on Congruent, a marketing agency incubated from his previous work.[11:48 – 17:16] Power's Double Edge SwordPaul reflects on good and poor examples of power in leadership, arguing that leadership's intent is to produce thriving in and through other people.[17:17 – 24:32] A Leader's Sense of SelfTim and Paul discuss how leadership impacts the automotive industry where Paul emphasizes the connection between identity, effective leadership, and celebrating wins.[24:33 – 28:37] Making Hard Decisions to ThrivePaul reflect on challenges in leadership, including making hard decisions for the future good of their teams, even if the team is uncomfortable.[28:38 – 34:12] Gratitude in EverythingTim and Paul reflect on the importance of thriving through others and being grateful. Paul shares advice: Start and end each day and end each day with gratitude by saying, “Thank you.”[34:13 – 35:59] Reflecting on Legacy and InfluenceTim shares personal stories, including receiving support from the automotive community at his mother's funeral, which leads Paul and Tim to discuss how genuine leadership leaves a lasting impact through meaningful interactions.[36:00 – 37:19] Tim's Challenge to ListenersTim challenges listeners to treat everyone as if they are more important than themselves, fostering a culture of respect and care.[37:20 – 37:49] Closing RemarksTim thanks Paul for joining and encourages listeners to follow the podcast, leaving them with the takeaway: "No one is smarter than everyone—let's get better together."

Send us a Text Message.Susanna Cunningham's automotive journey is all about harmonizing passion with precision.In this episode of Auto Collabs, Susanna Cunningham, the Regional Group Manager at automotiveMastermind, shares her fascinating journey from missing choir practice to becoming a data-driven force in the automotive industry. Susanna talks about how her love for cars started at a young age and evolved into a full-fledged career, emphasizing the importance of data and people in driving success. With nearly two decades of experience, she dives into the pivotal moments that shaped her path and how she now leverages data to help dealerships thrive.Understanding customer demographics is an often-overlooked key to dealership success, and Susanna Cunningham knows it firsthand. In the interview, she highlighted how aligning inventory with the right market can make or break a dealership. Take the example of a Toyota store stocked with high-end Tundras and Sequoias in an area where the median income just doesn't support those price tags—those vehicles sit unsold, eating into profits. But by digging into local census data, Susanna helped the dealership realize they needed to shift their focus to more affordable options or target wealthier zip codes with strategic marketing campaigns. This simple yet powerful adjustment not only moves inventory faster but also builds stronger connections with the community by offering what customers actually need and can afford. It's this kind of smart, data-driven approach that turns inventory from a costly challenge into a valuable asset.Timestamped Takeaways:0:00 - Intro with Paul J Daly, Kyle Mountsier and Michael Cirillo05:00 - Susanna's first encounter with the auto industry at just 15, buying a car at an auction before she even had a license.09:00 - The surprising power of a portfolio analysis and how it can reveal where dealers might be losing money.12:04 - The inspiring origin story of automotiveMastermind, starting with a U-Haul and a dream at their first NADA convention.17:44 - Practical insights on leveraging census data to align inventory with the right market demographics.20:49 - The importance of mentorship in the auto industry and how Susanna helps dealership staff reach their full potential.Susanna Cunningham is the Regional Group Manager at automotiveMastermind⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

Send us a Text Message.The top rule from this human resources star? Good vibes only.Bethany Sobczak, Corporate Director of HR at Fitzgerald Auto Mall and 2023 Automotive News 40 Under 40 winner, brings a refreshing perspective to HR in the automotive industry. Her career might have started as car salesperson straight out of high school, but today, Bethany is spearheading Fitzgerald's transition to a 100% employee-owned company. She leverages her love for cars and people to cultivate a workplace culture that emphasizes transparency, trust, and shared success.In this episode, Bethany dives into the cultural shift that comes with an Employee Stock Ownership Plan (ESOP), the rebranding of HR as a fun and supportive partner rather than just the rule enforcer, and how maintaining an optimistic mindset can transform even the most challenging situations.From her early days selling cars to managing HR for an organization of 4,000+ employees, Bethany shares how she balances the need for policy with a genuine love for people. Her insights into managing egos, encouraging proactive communication, and the importance of maintaining an employee-first culture show practically how to align business goals with employee well-being.Timestamped Takeaways0:00 - Intro with Paul J Daly, Kyle Mountsier and Michael Cirillo04:09 - Bethany shares how her early success in car sales led to a long-lasting passion for the automotive industry.08:00 - Bethany explains the decision behind Fitzgerald Auto Mall's shift to a 100% employee-owned model and how it's transforming company culture.10:07 - The cultural shift: How employee ownership has increased accountability and team cohesion across the organization.13:59 - Bethany discusses how her optimistic approach in HR helps her handle difficult situations and maintain a positive work environment, even when delivering bad news.15:36 - Rebranding HR: Bethany's mission to shift the perception of HR from the office “Grim Reaper” to a supportive, strategic partner in the workplace.17:21 - Bethany highlights why the automotive industry is the best place to be in HR, emphasizing the unique, fun culture that allows HR professionals to be themselves and connect more authentically with employees.19:00 - Managing egos in the car business: Bethany discusses how to leverage ego positively while maintaining a collaborative environment.22:03 - Proactive HR: The importance of training and relationship-building to prevent issues before they arise.Bethany Sobczak is the Corporate Director of Human Resources at Fitzgerald Auto Mall⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

Send us a Text Message.Remembering faces at events isn't so different understanding a shopper's journey online. They both require seeing and knowing a person.Tina Cuatto, Director of Product Management at DealerOn, joins the crew to discuss website personalization and its impact on the automotive industry. From her early days as a Public Affairs intern at the Smithsonian to her current role, Tina shares her journey in navigating fast-paced industries and her focus on making technology more human. With a background in journalism and a love for the arts, Tina brings a different perspective to how she helps dealerships create more personalized, intuitive online experiences for their customers.The conversation covers everything from Tina's love for Philly sports to her work with website personalization at DealerOn, where she's helping to make car shopping more tailored and less invasive. Web personalization involves tailoring online car shopping experiences by showing relevant content and recommendations based on each visitor's behavior and preferences. By making it easier for users to find what they need, this approach not only enhances the user experience but also significantly improves conversion rates.Timestamped Takeaways:0:00 Intro with Paul J Daly, Kyle Mountsier and Michael Cirillo5:58 Tina's background in Public Affairs at the Smithsonian honed her ability to understand and connect with people—skills she now applies in product management.10:47 Website personalization is about more than just matching products; it's about creating a user experience that feels natural and non-intrusive.15:02 Early metrics show that personalized content on dealer websites can increase conversion rates by 250%, signaling a significant impact on user engagement.17:09 Tina emphasizes the importance of trust and transparency in personalization, ensuring that users feel known without feeling stalked.20:25 Despite initial reservations about entering the auto industry, Tina has found a supportive community and sees opportunities for growth and innovation.Tina Cuatto is the Director of Product Manager at DealerOn⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

Send us a Text Message.In this episode of Auto Collabs, we welcome back Greg Uland, VP of Marketing for The Reynolds and Reynolds Company, who has the most appearances on the show out of any guest! Greg dives into the significance of in-person events like the upcoming Amplify event, emphasizing the unparalleled value they bring to the automotive industry. With Reynolds' dedication to fostering innovation, Greg highlights how these gatherings are pivotal for sharing best practices, enhancing processes, and unveiling the latest tools.Paul, Kyle, and Michael engage Greg in a lively discussion about the behind-the-scenes efforts that make events successful and the tangible benefits attendees can expect. From cybersecurity to AI advancements, Greg shares insights into the critical topics that will shape the future of automotive retail. Plus, get a sneak peek into the fun and shenanigans planned for Amplify, ensuring a blend of valuable content and networking opportunities.Timestamped Takeaways:0:00 Intro with Paul J Daly, Kyle Mountsier and Michael Cirillo2:28 Planning and Innovation: Greg talks about the importance of planning in the dealer world versus the industry partner side, highlighting the necessity of strategic events like Amplify.3:10 The Role of In-Person Events: Greg explains why Reynolds hosts the annual Amplify event, focusing on the benefits of bringing people together to share best practices and hands-on learning.5:02 Cybersecurity Focus: Greg underscores the significance of cybersecurity in the automotive industry, announcing sessions led by experts including Frank Abagnale of "Catch Me If You Can" fame.10:57 Efficiency Through AI: Discussing the future of AI in automotive retail, Greg shares how Reynolds' new AI-driven products aim to enhance dealer efficiency and reduce operational costs.14:14 Event Details and Invitations: Greg provides details on the Amplify event, encouraging dealers and industry partners to register and join the innovative and fun-filled gathering.Greg Uland is VP of Marketing for The Reynolds and Reynolds Company.⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

Send us a Text Message.Mentorship is a secret weapon in helping teams overcome being average.Jack Pearson, Centre Manager at Jaguar Land Rover South Shore, joins the Auto Collabs podcast to share his insights on mentorship, training, and the transformative power of nurturing potential in the automotive industry. Jack's journey from a student-athlete in the UK to a top leader in the U.S. car market reminded us of so many similar stories that run throughout the industry. His passion for fostering talent and his innovative approaches to customer experience are reshaping the way his dealership operates, ensuring every client interaction is memorable and meaningful.In this episode, Jack dives into the importance of mentorship in unlocking potential, recounting stories of how personal connections and deep understanding of individual goals can drive success. He also highlights the evolution of his dealership's approach during the inventory challenges of the COVID-19 pandemic, demonstrating resilience and adaptability. From customized customer experiences to leveraging his own experiences as an athlete, Jack's insights provide a blueprint for achieving excellence in the auto industry.Timestamped Takeaway:0:00 - Intro with Paul J Daly, Kyle Mountsier and Michael Cirillo04:32 - Jack's Journey to the U.S.: From a soccer scholarship in Ohio to a successful career in the automotive industry.09:09 - Mentorship Matters: How deep conversations and understanding individual goals can unlock potential in team members.17:36 - Customer Experience Excellence: The unique approaches Jaguar Land Rover South Shore employs to create memorable customer experiences.22:53 - Unreasonable Hospitality: The power of personalized touches in enhancing customer satisfaction and loyalty.27:08 - A Simple Thank You: The impact of genuine appreciation in customer interactions and the dealership's culture.Jack Pearson is the Centre Manager at Jaguar Land Rover South Shore⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

Send us a Text Message.Cultivate loyal customers by turning your service drive into fertile ground with Nick Shaffer's farming strategies.In this episode, the hosts welcome Nick Shaffer, the VP of Sales at TVI-MarketPro3, to discuss innovative approaches to improving customer retention. Shaffer, who recently moved from Northern California to Houston, brings a wealth of experience from his extensive career in automotive retail, particularly in fixed operations. The conversation delves into the importance of shifting focus from customer satisfaction to customer retention, likening the process to farming rather than hunting. Shaffer emphasizes the necessity of a cohesive effort across departments and the value of establishing a robust handoff from sales to service.The discussion highlights the groundbreaking approach of integrating mobile service drives into the customer experience. Shaffer shares a compelling story of a Ford dealership that effectively markets its mobile service by displaying it live in the service drive, providing customers a tangible and reassuring experience. This fundamental yet radical approach has proven successful in retaining clients by making the service process transparent and convenient.Timestamped Takeaways0:00 Intro with Paul J Daly, Kyle Mountsier and Michael Cirillo3:32 From Northern California to Houston: Nick shares his recent move and how it impacted his mountain biking hobby.4:32 Extensive Experience in Fixed Ops: Nick discusses his journey in the automotive industry, starting from 2005, and his roles, including being a service manager at Hendrick Automotive Group.7:15 Shift from Customer Satisfaction to Retention: Nick talks about the industry's pivot from focusing on customer satisfaction to measuring and enhancing customer retention, explaining why it's crucial for business success.11:25 The Farming vs. Hunting Mentality: The conversation dives into the analogy of treating customer retention like farming, which requires patience and consistency, versus the immediate results-driven hunting approach.16:02 Mobile Service Drives: A Radical Fundamental: Nick shares a story from ASOTU CON about a Ford dealership successfully integrating mobile service into their customer experience by showcasing it in the service drive.19:02 The Sales-to-Service Handoff: Nick emphasizes the importance of a smooth handoff from sales to service, which is crucial for retaining customers and ensuring they return for service.Nick Shaffer is the VP of Sales at TVI-MarketPro3⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

Shoot us a Text.Today, head writer Chris Reeves hosts the show and is joined by Paul J Daly, Kyle Mountsier and head of production Nathan Southwick to talk about what it takes to get to 800 episodes of a show and share some of their favorite memories.If you like the show, share it with a friend!Hosts: Paul J Daly and Kyle MountsierGet the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/ Read our most recent email at: https://www.asotu.com/media/push-back-email

Send us a Text Message.For dealers and marketers looking to enhance their online presence and drive sales, Daniel Able highlights real-world examples and the tangible benefits of excellent merchandising.In this episode of Auto Collabs, the crew chats with Daniel Able, National Sales Manager at CarCutter, about the transformative power of proper vehicle merchandising. Daniel shares his journey from the dealership floor to the vendor side. Amidst laughs and a few unexpected revelations, Daniel emphasizes the critical need for consistency and quality in online vehicle presentations to boost sales and customer satisfaction.The conversation takes a deep dive into the significance of effective vehicle merchandising. Daniel and the hosts discuss how poorly presented vehicle listings can deter potential buyers, drawing a striking comparison to the seamless and visually appealing listings on platforms like Amazon. They emphasize that in the digital age, a dealer's website is the new front line, and having high-quality, consistent images can significantly impact a customer's decision-making process. Daniel shares insightful anecdotes and practical strategies for improving merchandising efficiency, such as streamlining the photo-taking process and ensuring every vehicle is showcased at its best. Here's what is covered:0:00 Intro with Paul J Daly, Kyle Mountsier and Michael Cirillo01:39 Daniel Able Introduction: The hosts introduce Daniel Able, National Sales Manager at CarCutter, and tease some surprising facts about him.03:02 Daniel's Volunteer Work: Daniel shares about his volunteer work with a water rescue organization in South Carolina.05:15 Daniel's Journey From Dealer To Vendor Partner: Daniel describes his path in the automotive industry, from starting in car sales to transitioning to digital retail and eventually moving to the vendor side with CarCutter.14:24 Importance of Quality Images: Daniel discusses how vital high-quality, consistent images are for online vehicle listings and compares this to product listings on Amazon.16:07 The Website Is The New Front Line: The conversation highlights that a dealer's website is now the new front line and emphasizes the need for speed and efficiency in getting vehicles market-ready online.22:02 Merchandising Challenges and Solutions: Daniel explains the common challenges dealers face in merchandising and how CarCutter helps streamline the process, ensuring better presentation and faster turnaround.24:57 Evolution of Merchandising Mindset: The hosts reflect on the evolution from print to digital merchandising in the automotive industry and the ongoing need for dealers to adapt and improve their online presence.Daniel Able is the National Sales Manager at ⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

Send us a Text Message.Impel's acquisition of Outsell is supercharging AI-driven marketing and re-thinking the way we buy and sell cars.In this episode of Auto Collabs, Paul J Daly and Kyle Mountsier chat with Devin Daly, co-founder and CEO of Impel. Devin shares his fascinating journey from Wall Street to transforming the automotive industry through innovative merchandising and marketing solutions. He explains how Impel started by focusing on 360 product visualizations for fashion and later pivoted to the automotive sector, leading to rapid growth and success. Devin also highlights Impel's data-driven approach to personalized marketing, which leverages unique consumer insights to enhance the customer experience and drive conversion rates.A significant highlight of the conversation is Impel's recent $100 million acquisition of Outsell, a move that underscores the company's ambition to become the AI authority in the automotive vertical. Devin reveals that Outsell's extensive 20-year consumer data history, tracking around 70 million American consumers, was a key factor in the acquisition. This rich data set allows Impel to train its AI models on auto-specific use cases, enabling long-tail personalization and more effective marketing strategies. By integrating Outsell's capabilities, Impel aims to deliver even greater value to dealerships and consumers alike, solidifying its position as a leader in automotive AI solutions.Here's what is covered:0:00 Intro with Paul J Daly and Kyle Mountsier1:32 Devin Daly shares his background and how Impel started.3:26 The pivot from fashion to automotive merchandising.6:14 The importance of data in personalized marketing.9:50 Where Outsell fits into Impel's growth trajectory.12:53 The value of Outsell's extensive consumer data.16:08 Impel's structure and commitment to in-person collaboration.Devin Daly is the Co-Founder/CEO of Impel⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

Send us a Text Message.A faster, more efficient landscape driven by technological advancements and a continuous learning mindset.The dynamic and insightful Keishawn Batts, Head of Customer Success at Upstart, joins Auto Collabs to share his deep knowledge and passion for the automotive industry. Keishawn's journey from detailing cars at a Porsche dealership to leading a dedicated sales team at Upstart highlights his extensive experience and dedication to automotive finance.Throughout the conversation, Keishawn discusses the unwavering resilience of dealerships in the face of industry challenges such as high-interest rates, technological outages, and evolving consumer expectations. He emphasizes the community-driven nature of the automotive industry, where competitors often come together to navigate tough times.The discussion also delves into the transformative role of AI-powered financing, illustrating how it enhances credit accessibility, reduces biases, and streamlines the car-buying process. Keishawn explains the importance of utilizing digital tools to educate consumers and improve their dealership experience, ultimately making car purchases more affordable and efficient.Keishawn's enthusiasm is palpable as he shares his optimism for the future of automotive finance. He predicts a faster, more efficient landscape driven by technological advancements and a continuous learning mindset. His insights into the industry's future, coupled with his real-world experience, provide listeners with a comprehensive understanding of the current state and future direction of automotive financing.0:00 Intro with Paul J Daly, Kyle Mountsier and Michael Cirillo02:14 Keishawn Batts introduces his extensive career in automotive finance, from detailing cars to leading Upstart's dealer success team.06:02 The resilience of dealerships in overcoming challenges, such as high-interest rates and technological outages, through community and innovation.11:59 Exploring AI-powered financing and its benefits, including reducing biases and improving credit accessibility for consumers.17:19 Predictions for the future of dealership financing and how AI will continue to streamline processes and enhance customer experiences.20:18 Keishawn's optimism for the industry's future and the ongoing need for technology and process improvements.Keishawn Batts is the Head of Customer Su⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

Send us a Text Message.From the boardroom to the baseball diamond, some truths transfer surprisingly well.In this episode, we sit down with John Fitzpatrick, President/CEO of Force Marketing, who draws fascinating parallels between running a business and coaching his son's travel baseball team. John shares insights on maintaining team morale, managing intense parent involvement, and the critical importance of cheerleading from the sidelines. His experiences in both arenas offer a unique perspective on leadership, resilience, and the power of teamwork.John dives into the transformative potential of AI and customer data platforms (CDPs) in the automotive industry, emphasizing the significance of leveraging data for more personalized customer engagement. He highlights the ongoing challenge of ad waste and the necessity of clean data, advocating for a deeper, more meaningful relationship with customers to foster loyalty and long-term success. The conversation seamlessly blends light-hearted anecdotes with profound business insights, making for an engaging and informative episode.Timestamped Takeaways:0:00 Intro with Paul J Daly, Kyle Mountsier and Michael Cirillo2:28 Coaching Intensity: John shares how coaching an 8-year-old travel baseball team involves managing intense parent expectations and maintaining team morale.5:08 Business Parallels: John discusses the striking similarities between coaching young athletes and leading a business team, emphasizing teamwork, attitude, and grit.10:23 AI and Marketing: Insights into how AI and customer data platforms (CDPs) are revolutionizing the automotive industry's marketing and customer engagement.15:19 Data Cleanliness: The critical importance of maintaining clean data to reduce ad waste and improve marketing efficiency.20:54 Future of Dealerships: The potential for improved data integration and efficiency within dealership groups to enhance customer relationships and business operations.John Fitzpatrick is the President/CEO of Force Marketinghttps://www.linkedin.com/in/jwfitz/⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

Send us a Text Message.With the right tech and team, even accounting can be cool.In this episode of Auto Collabs, Laurent Charpentier, CEO of Yooz. shares his fascinating journey from France to Dallas, Texas, bringing a fresh perspective to the typically mundane world of accounting. With a background in computer science and a passion for innovation, Laurent reveals how Yooz is revolutionizing the way auto dealers manage their finances, making processes smoother and more efficient.Laurent dives into Yooz's unique approach, which combines cutting-edge technology with a vibrant company culture symbolized by their iconic flamingos. He explains how Yooz's solutions help dealerships automate their accounts payable processes, freeing up valuable time for staff to focus on more strategic tasks. With insights into the challenges of moving from engineering to an executive role, Laurent highlights the importance of people in building a successful company and how a strong team culture can drive innovation and customer satisfaction.Timestamped Takeaways0:00 Intro with Paul J Daly, Kyle Mountsier and Michael Cirillo02:08 From France to Texas: Laurent Charpentier shares his journey and why bringing Yooz to the U.S. was a crucial step.07:25 Company Culture: Laurent talks about the importance of a strong team culture and how Yooz maintains it across continents.14:22 AP Automation Benefits: Discussion on why automating accounts payable is vital for dealerships and how Yooz makes it seamless.19:44 Dealer Mindset: Insights into the mindset of dealerships adopting Yooz's platform and the strategic benefits they gain.23:45 Modernizing Payments: The team discusses the surprising persistence of paper checks in the U.S. and how Yooz is helping dealerships move beyond outdated payment methods.Laurent Charpentier is the CEO at Yooz⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

Send us a Text Message.Luis Delgado, CEO of Altura Automotive, joins the Auto Collabs team for an engaging discussion on leveraging the Hispanic market in the automotive industry. Known for his dynamic energy and innovative strategies, Luis reveals how he stumbled into the automotive world and has since become a key figure in Hispanic marketing. From humble beginnings in a Buy Here Pay Here dealership to revolutionizing dealership training programs, Luis shares insights on bridging cultural gaps and building trust with Hispanic customers.In this episode, you'll hear about Luis's journey, the importance of making both pretty and ugly content to capture attention, and the vital role of community in the Hispanic market. The conversation dives deep into strategies for creating engaging, direct-response videos, building effective Facebook campaigns, and fostering self-sufficient sales teams. Join Paul, Kyle, and Michael as they explore how dealerships can not only attract Hispanic customers but also integrate Hispanic employees to enrich their business culture.Watch Luis and Altura's ASOTU CON Mini-Keynote here: https://www.youtube.com/watch?v=tBDxmkVYr3ETimestamped Takeaways0:00 Intro with Paul J Daly, Kyle Mountsier and Michael Cirillo05:35 Entering the Auto Industry - Luis shares how he accidentally found his way into the automotive sector through Patrick from Beaver Toyota, and the impactful role of serving the Hispanic community.10:20 Building Trust in the Hispanic Market - The conversation highlights the significant gap in servicing Hispanic customers and how dealerships can better cater to this growing market.18:24 The AAA System - Luis explains his methodology for creating effective marketing content, emphasizing the balance of making videos both pretty and ugly to engage viewers.21:45 Leveraging Community Power - The team discusses the powerful dynamics of community within the Hispanic culture and how dealerships can benefit from fostering these relationships.27:35 Future of Hispanic Automotive Market - With 25% of all vehicle sales projected to come from Hispanic buyers by 2025, the team underscores the urgency for dealerships to adapt and embrace this demographic.Luis Delgado is the CEO of Altura Automotive⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

Send us a Text Message.Is compliance annoying? Sometimes.Stressful? Maybe.Important? Definitely.In this enlightening episode, we sit down with Sherryl Nens, the VP of Sales at ComplyAuto, who brings a fresh perspective on compliance in the automotive industry. Sherryl shares her journey from her early days at Jiffy Lube to a remarkable 17-year career at Ford, culminating in her current role where she helps dealerships navigate complex compliance issues. Along the way, she weaves in fascinating anecdotes, from her family's RV adventures to her father's influence in sparking her automotive passion.Sherryl also delves into the intricacies of data privacy and cybersecurity, likening compliance to an unsung superhero like Green Lantern. She emphasizes the importance of protecting dealerships' valuable data and complying with regulations not just for legal reasons but to safeguard their businesses from potential threats. Timestamped Takeaways:0:00 Intro with Paul J Daly, Kyle Mountsier and Michael Cirillo04:39 Early Automotive Passion - Sherryl shares how her father nurtured her interest in cars from a young age, giving her an oil wrench for her 13th birthday.10:12 Ford Motor Company Journey - Sherryl's 17-year stint at Ford, including launching the Ford Fiesta and working under Alan Mulally.12:00 Compliance Passion - Transitioning to ComplyAuto, Sherryl explains her passion for simplifying complex compliance issues for dealerships.16:56 Data Privacy & Cybersecurity - The critical role of compliance in protecting dealerships' data from potential breaches and wiretapping claims.22:13 Consumer Awareness - Discussing the need for better consumer education on data privacy and the surprising trends in cookie consent behaviors.Sherryl Nens is Vice President of Sales at ComplyAuto⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

Send us a Text Message.A fresh perspective and a bold voice.In this episode of Auto Collabs, Paul, Michael, and Kyle sit down with the inspiring Kaylee Jewert, a 13-year-old making waves in the automotive industry. Kaylee recently wowed audiences at the Women in Automotive conference, where she passionately spoke about the need for more women and young talent in the field. This episode is a delightful mix of Kaylee's insights, her journey into public speaking, and her unique perspective on the auto industry as a young enthusiast.Kaylee shares her experiences growing up around the automotive world, thanks to her parents' careers, and her journey to becoming a speaker at such a young age. Her passion for psychology and marketing shines through as she discusses the importance of introducing young people to the diverse opportunities within the auto industry. From tackling stereotypes to advocating for innovation, Kaylee's enthusiasm and wisdom beyond her years make this a must-listen episode.Takeaways:0:00 Intro with Paul J Daly, Kyle Mountsier and Michael Cirillo1:38 Early Inspiration: Kaylee explains how her dad's involvement in the automotive industry inspired her interest and led her to her first speaking engagement at Women in Automotive.6:04 Passion for Psychology and Marketing: Kaylee discusses her fascination with how companies market products and the psychological aspects of consumer behavior, linking it to her love for the auto industry.10:38 Becoming a Mentor: Kaylee talks about her plans to become a mentor through the Women in Automotive program, aiming to inspire young talent and change perceptions about careers in the industry.15:39 Importance of Young Voices: Kaylee emphasizes the value of young perspectives in driving innovation within the auto industry and shares her vision for a more inclusive future.19:11 Views on Electric Vehicles: Kaylee offers her thoughts on electric vehicles, balancing environmental concerns with the practical benefits of EVs, and shares her dream car: the Tesla Cybertruck.Kaylee Jewert is a 13-year-old middle school student passionate about advocating for the automotive industry.⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

Send us a Text Message.Peter Kelso embodies a rare and contagious brand of optimism that permeates every aspect of his professional demeanor. As the VP of Agency Partnerships at FullThrottle.ai, Peter's upbeat and positive approach is not just a personal trait but a strategic tool he leverages to enhance business relationships and customer experiences. His belief in the power of positivity is deeply ingrained, influenced by his parents and refined through personal development over the years. In every interaction, whether on LinkedIn with his positive vibes posts or in high-stakes business meetings, Peter's optimism acts as a catalyst for reducing friction and fostering a collaborative atmosphere, proving that a sunny outlook can indeed translate to tangible business success.Peter's philosophy of positivity not only challenges the prevalent pessimism in the auto industry but also serves as a beacon for better business practices. It perfectly aligns with what we like to say around ASOTU: "Love people more than you love cars."Here's what we cover:0:00 - Intro with Paul J Daly, Kyle Mountsier and Michael Cirillo3:22 - Why Positivity Matters: Peter's Approach on LinkedIn4:17 - The Roots of Peter's Optimism6:35 - Creating Content That Resonates9:07 - The Impact of Positivity on Business Relationships10:54 - Commerce and Human Connections13:06 - The Real Impact of Optimism in Leadership14:28 - Pessimism in the Auto Industry: A Culture Challenge18:56 - Exciting Developments at FullThrottle.ai21:00 - The Essential Role of Optimism in Sales and MarketingLearn more about fullthrottle.ai: https://www.fullthrottle.ai/Peter Kelso is the VP of Agency Partnership at fullthrottle.aihttps://www.linkedin.com/in/pete-kelso-19384010/https://www.fullthrottle.ai/⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

Send us a Text Message.Jimmy's foresight and innovation are not just reshaping his company, but also providing a blueprint for the future of auto retailing.We sit down for the second time with Jimmy Douglas, the trailblazing Founder and CEO of Plug, to dissect the seismic shifts in automotive technology and dealership dynamics. Jimmy, an ex-Tesla insider, shares his view into the rapidly evolving landscape of EVs and the opportunities and challenges that lie ahead for franchise dealerships. With a casual and engaging banter reminiscent of a lively tech meetup, our hosts, Paul J Daly, Kyle Mountsier and Michael Cirillo, delve deep into Jimmy's journey from launching Plug at ASOTU CON in September 2023 to steering the company through explosive growth in the used EV market.Jimmy's anecdotes about the intersection of software and automotive hardware illuminate the conversation, providing a peek into the not-so-distant future where EVs dominate the roads. His comparison of selling used EVs to understanding the complexities of various Android phones captures the essence of the challenges dealers face today. As he recounts the story of his past at Tesla and draws parallels to his current endeavors, Jimmy underscores the necessity for dealers to adapt swiftly to maintain relevance and profitability in this new era.Timestamped Takeaways:0:00 Intro with Paul J Daly, Kyle Mountsier and Michael Cirillo3:37 Flying Middle Seats on Spirit Airlines10:56 A deep dive into the 'software defined vehicle'16:46 Why Jimmy believed Plug will be the safest platform for acquiring used EV inventory22:10 An AI-generated image of "Little Jimmy" driving a vintage Chevy in Oregon25:22 The importance of attending events like ASOTU CONLearn more about Plug: https://plug.vin/Jimmy Douglas is the Founder and CEO of Plug.⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

In this highly anticipated episode of The Millionaire Car Salesman Podcast, host Sean V. Bradley, CSP sits down with Paul J Daly, the visionary creator behind the Automotive State of the Union Conference! Together, they dive deep into the upcoming conference and its profound significance for industry professionals. Join Sean and Paul as they unveil the targeted audience for the conference, ranging from seasoned Dealers to GMs, Sales Managers, and Marketing Directors. Delving into the latest trends and innovations, they shed light on the potential benefits of mobile service for modern dealerships, offering invaluable insights for staying ahead of the curve! Throughout the discussion, Sean and Paul underscore the importance of continuous education and strategic networking in the automotive realm. With a focus on fostering collaboration and knowledge exchange, they reveal the conference's unparalleled value in driving professional growth and success! Featuring a lineup of top-notch speakers and thought leaders, such as: Brian Benstock, Will Guidara - National Bestseller UNREASONABLE HOSPITALITY, and many more!  The Automotive State of the Union (ASOTU) Conference promises to be an immersive and transformative experience for all attendees. Tune in to this episode and discover how you can leverage this exceptional opportunity to elevate your career and thrive in today's dynamic automotive landscape.   Key Takeaways Sean V. Bradley highlights the significance of martial arts in his life and parallels it to the strategic nature of automotive sales and training Mobile service is discussed as a pioneering strategy, stressing the importance of bringing dealership-level service to the customer's location The value of investing in personal and professional growth through industry-specific conferences and networking is championed The importance of understanding and leveraging the connection between sales and service departments in a dealership is articulated   About Paul J Daly Paul J. Daly is a dynamic entrepreneur renowned for his transformative impact on the automotive industry. With a rich history of pioneering ventures, Daly continues to make waves with his latest endeavor, the Automotive State of the Union conference. As the visionary force behind this influential event, Daly brings together industry leaders and professionals to exchange invaluable insights and strategies, shaping the future of auto retail. Daly's journey to prominence began with a passion for innovative marketing and data-driven approaches. Through his innovative vision and strategic acumen, he has earned widespread recognition as a trailblazer in the automotive sector. With an unwavering commitment to pushing boundaries and challenging norms, Daly has cemented his reputation as a respected authority in the field. Driven by a relentless pursuit of excellence, Daly's leadership has propelled him to the forefront of the industry, inspiring countless individuals and organizations to embrace innovation and embrace change. As a thought leader, speaker, and influencer, Daly continues to shape the trajectory of automotive retail, leaving an indelible mark on the industry landscape.   Resources Dealer Synergy & Bradley On Demand: The automotive industry's #1 training, tracking, testing, and certification platform and consulting & accountability firm. The Millionaire Car Salesman Podcast: is the #1 resource for automotive sales professionals, managers, and owners.  Also, join The Millionaire Car Salesman Facebook Group today! Win the Game of Googleopoly: Unlocking the secret strategy of search engines.   The Millionaire Car Salesman Podcast is Proudly Sponsored By:  Dealer Synergy: The #1 Automotive Sales Training, Consulting, and Accountability Firm in the Automotive Industry! We have been building Internet Departments and BDCs for over two decades! It is this experience that has allowed us to develop the absolute best automotive Internet Sales, BDC, and CRM solutions for car dealerships. We have created the most effective training programs and processes. Phone scripts and rebuttals are our specialties, while CRM action plans, strategies, and templates are our expertise! Dealer Synergy will take both your tools and your people to the next level. Bradley On Demand: Automotive Sales Industry's #1 Interactive Training, Tracking, Testing and Certification Platform. With over 7,500 training modules, our platform has everything you and your dealership need to sell more cars, more often and more profitably! Money Mind Mapp (M3): Visit MoneyMindMapp.com for help in revolutionizing your business to help you sell more cars by tracking, projecting, and forecasting your personal sales goals!   Harnessing Innovation in Car Sales: Lessons from the Millionaire Car Salesman Podcast Discover key insights from industry experts on the Millionaire Car Salesman Podcast, delving into innovative strategies in the rapidly evolving automotive industry. With Sean V. Bradley and Paul J. Daly at the helm, uncover the transformational trends reshaping the way cars are sold and serviced. Key Takeaways: Mobile Service Innovation: Exploring the rising trend of mobile automotive services and the significant impact it has on dealership growth and customer convenience. Investment in Self-Education: Emphasizing the importance of personal development and continuous learning for automotive professionals. The Power of Networking: The value of building relationships within the industry, demonstrated by the speakers' collaboration and support for each other's events. Mobile Service as a Dealership Game-Changer The podcast illuminates the revolutionary concept of mobile services in the automotive industry, where convenience is king. Sean V. Bradley and Paul J. Daly discuss how dealerships can diversify their offerings and cater to the evolving demands of customers by providing services directly at their location. "It introduces a ton of complexity," Daly cautions, yet the payoff in undeniably worth it. As Paul J. Daly stated, "Imagine you get a technician who can actually talk to people. That dude could be writing work right in our rows and buying cars." The Customer Experience Reimagined Mobile services aren't just a logistical move; they're part of a broader shift towards customer-centric experiences. As Sean V. Bradley notes, "People don't want to go to the dealership, sit in a service department." By bringing the service to the customer, dealerships are not only elevating convenience but also increasing their visibility and branding opportunities — a strategy that could potentially "conquest a lot of service business." The Untapped Marketing Potential Discussing mobile service, Daly highlights how vehicles, when wrapped with dealership branding, serve as moving billboards, making every job site a potential advertising opportunity. This street-level marketing strategy capitalizes on the dealership's local presence and can attract new customers simply through visibility. The Imperative of Personal Development The dialog delves into the necessity of investing in personal growth, painting a vivid picture of the intense preparation that industry leaders undergo. Sean V. Bradley shares his personal journey of self-investment, from learning web design and SEO to mastering public speaking — efforts that enriched his professional repertoire. The Multiplication of Skills Bradley's discussion points to the significance of acquiring a diverse set of skills, which enhances one's ability to adapt to various industry needs. He reflects on how such a multidisciplinary approach allowed him to excel in sales, demonstrating the value of continuous learning. Investing in Your Future The speakers concur on the importance of investing time and resources into one's own education. As Bradley astutely puts it, "Stop dragging your feet or dragging your knuckles." Investing in knowledge and skill set can only propel a professional forward, and industry-specific events and training play pivotal roles in this pursuit. Networking as Industry Currency In the exchange, the power of networking and building relationships unfolds as a central theme. Sean V. Bradley and Paul J. Daly showcase this through their mutual support and discussion of the upcoming automotive State of the Union conference (Sotokon). Building Meaningful Connections Good relationships with industry peers are likened to business currency. Speakers emphasize the mutual benefit when professionals share insights and experiences. Daly assigns great value to creating "one to three new contacts in your phone" at industry events, recognizing the potential to unlock opportunities worth "hundreds of thousands of dollars." Collaboration Over Competition From the podcast's camaraderie, it's clear that fostering a supportive industry environment trumps competitive instincts. This approach is beneficial for all involved and promotes a culture of growth and shared success.  

Send us a Text Message.It's not that hard to merchandise cars. Just take good pictures.Throughout his career, Jason Tropp, the Business Partnerships Manager at CarCutter, has gleaned several vital lessons in the automotive marketing field, emphasizing the power of visual presentation in driving sales and customer engagement. He learned the critical importance of adapting and evolving within marketing roles, transitioning from creative to digital strategies to better connect marketing efforts with tangible sales outcomes.A pivotal realization for Jason was the significant impact that high-quality vehicle images have on the effectiveness of advertising dollars. This insight not only led him to his role at CarCutter but also underscored the broader marketing principle that compelling product presentation is foundational to successful digital advertising. Furthermore, Jason's journey taught him the value of embracing effective technologies and tools that enhance marketing strategies, illustrating the profound effect of authenticity and belief in the products one promotes. His experiences advocate for the integration of marketing at the strategic planning table within automotive businesses, ensuring that marketing voices are not just heard but are influential in shaping business outcomes.Timestamped Takeaways0:00 Intro with Paul J Daly, Kyle Mountsier and Michael Cirillo3:03 How Jason got to Portland, Maine5:26 The value of marketing for an entire organization11:55 How Jason got to CarCutter16:04 The connection between proper car merchandising and marketing success21:49 Believing in the thing you're marketing25:22 The critical role marketers should play at the strategic planning tableJason Tropp is the Business Partnerships Manager at CarCutterhttps://www.linkedin.com/in/jasontropp/https://www.car-cutter.com/⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

Hot Take Incoming: The practical over the sensational is key when using AI in marketing.In this lively episode of 'Auto Collabs', we're joined by Kelly Good Stoop, the Regional Vice President at Lotlinx. Kelly shares her journey from being an "army brat" moving across continents to shaping the cutting edge of automotive digital marketing. From her early days selling traditional advertising to spearheading advanced digital strategies, Kelly's story is about adaptability and foresight.The conversation pivots around the fascinating intersection of technology and marketing, with Kelly detailing how AI and machine learning are revolutionizing how dealers connect with customers. Her experiences range from broadcasting to digital platforms, offering a unique perspective on both the challenges and innovations within the automotive space. Timestamped Takeaways0:00 Intro with Paul J Daly, Kyle Mountsier and Michael Cirillo4:26: The shift from traditional to digital advertising in automotive6:29: Embracing digital trends in the auto industry8:51: Lotlinx's strategic use of data and AI to optimize dealership marketing.14:58: The influence of Kelly's diverse upbringing18:55: Kelly's strategies for engaging with new ideas and technologies at industry eventsKelly Good Stoop is the Regional Vice President of Lotlinx⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

Diana Lee is a masterclass in leadership and determination, showcasing how personal history and professional challenges forges the leaders revolutionizing retail automotive.The charismatic Founder and CEO of Constellation is a beacon of passion, aggression, and humility, and she shares her compelling journey from a timid immigrant child in Philadelphia to the powerhouse entrepreneur reshaping the automotive marketing landscape. Diana brings an energy to our podcast that makes you want to jump on your feet and applaud, discussing the unique challenges and triumphs of building a business as an immigrant in the competitive world of American enterprise.Listeners are in for a treat as Diana delves deep into her roots, recounting the struggles of her early days in the U.S. and her initial experiences working in a dealership in the gritty environment of Worcester, Massachusetts. Her stories of survival on the sales floor, where she had to prove her mettle against all odds, and she shares stories of the cast of characters she met, including Don the Pimp and Bobby the Addict. In automotive, Diana found a family that supported each other. So when she started her agency, supporting the auto industry was at the front of her mind.As the auto industry grapples with an increasingly digital-first approach, Diana envisions integrating AI to create a more personalized and efficient customer experience. Constellation is at the forefront of this revolution, developing AI-driven tools that not only enhance how dealerships interact with customers but also how they manage internal operations. Diana's goal is to tailor AI solutions that respect the unique culture of each dealership, thereby ensuring that technology amplifies their strengths rather than undermines the personal touch that defines the automotive selling tradition.Timestamped Takeaways:0:00 - Intro with Paul J Daly, Kyle Mountsier and Michael Cirillo4:14 - Diana's Recollection of the Dealership in 19898:44 - Diana's Immigrant Background12:18 - How The Dealership Helped Bobby the Addict Get Clean16:24 - Immigrants Are Filling The Recruitment Gap in Auto18:43 - The dealership model is better than direct-to-consumer20:21 - The potential for AI in dealerships24:41 - The crucial role dealerships play in nurturing talent and giving back to their communities.Diana Lee is the Founder & CEO at Constellation⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

Once you realize you're in a supportive community, you do whatever you can to support that community.This episode features Nick Askew, a man of diverse backgrounds from music to car sales, who is now making waves in the auto retail industry as the Founder and CEO of Space Auto. Nick's journey is a fascinating blend of creative pursuits and entrepreneurial spirit, evidenced by his innovative approach to digital retailing in the automotive sector. His company, Space Auto, challenges traditional sales methods by integrating technology to enhance both customer and dealer experiences, advocating for a more human-centered approach in car sales.Listeners will be captivated by Nick's personal narrative, which includes turning life's unexpected turns into stepping stones for his career. Starting from his early days in a band to an unexpected entry into car sales, and eventually leading to his pioneering work at Space Auto, Nick's story is a testament to the power of embracing change and pursuing passion over security.Timestamped Takeaways:0:00 Intro with Paul J Daly, Kyle Mountsier and Michael Cirillo2:07 The meaning of "I Hold Gross"4:33 From Band To Car Sales7:01 Why Nick Loves Car Sales9:31 The Decision To Start Space Auto22:06 Space Auto's Philosophy and VisionLearn more about Space Auto: https://space.auto/Nick Askew is the Founder & CEO of Space Auto⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

Fixed ops is the real front door.Dan Shine, Senior Editor for Automotive News, brings a fresh yet deeply informed perspective to the backbone of automotive retail - fixed operations. With a journalistic journey spanning over two decades, including significant stints in both newspaper and educational sectors, Dan's career path led him unexpectedly into the automotive sphere. His approach combines a rich historical knowledge of Detroit's automotive culture with a pragmatic view of current industry challenges, offering a unique lens on the evolving dynamics of automotive retail.In his down-to-earth demeanor, Dan discusses the essential role that fixed ops play in the financial health of dealerships, contrasting it sharply with the more "showy" sales side of operations. He brings to light the innovative and essential strategies dealerships are implementing to tackle challenges such as customer retention, the introduction of EVs, and the necessary pivot back towards providing comprehensive services including tire sales and windshield repairs.Timestamped Takeaways:0:00 Intro with Paul J Daly, Kyle Mountsier and Michael Cirillo0:45 Contrasting Fixed Ops and Sales3:12 Dan's journey from traditional journalism to automotive6:39 Starting a new job during the pandemic14:32 The need for innovative customer retention strategies18:36 Finding new revenue streams in fixed ops22:19 Building Customer LoyaltyDan Shine is the Senior Editor at Automotive News⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

The automotive industry talks about understanding and leveraging data effectively, but what does that really take?On today's episode of Auto Collabs, we chat with Bobby Gaudreau, the VP of Sales & Marketing at Activator Dealer Services. Bobby isn't just an aficionado of endurance sports, having conquered countless marathons and Iron Mans; he's also a seasoned pro in steering automotive dealerships towards digital efficiency and sophisticated data management. His journey from the first internet manager handling leads via fax to a pivotal force in leveraging Salesforce for automotive marketing is as fascinating as it is educational.The conversation takes us through the evolution of data management in the automotive space, highlighted by Activator's innovative approach to integrating a customer data platform (CDP) with traditional marketing strategies to enhance customer engagement and retention. Bobby's extensive experience brings invaluable insights into how big data and smart segmentation can dramatically improve marketing outreach, setting the stage for a discussion that's as engaging as it is informative. His analogy of a "data refrigerator" packed with disparate data pieces underscores the everyday chaos dealerships navigate and how structured data strategies can turn this around.Learn more about Activator Dealer Services: https://activator.ai/Timestamped Takeaways:0:00 Intro with Paul J Daly, Kyle Mountsier and Michael Cirillo2:36 Bobby's Marathon Mindset: How Endurance Sports Influence His Professional Strategies6:31 Bobby Gaudreau's Journey: From Marathons to Automotive Marketing Mastery10:09 Integrating Salesforce: Revolutionizing Data Management in Automotive Sales13:49 Startup Spirit in a Legacy Company: Innovation at Dominion Dealer Services22:20 Democratizing Data: How Dealers Can Leverage Enterprise-Grade Tech for Marketing SuccessBobby Gaudreau is the VP of Sales & Marketing at Activator Dealer Services⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

Hilary Haron's experiences, from the Capitol's halls to the dealership floor, offer invaluable lessons on the power of voice, the necessity of change, and the endless potential of paving new paths.Hilary shares her rich heritage in the auto world, tracing back to her grandfather's pioneering spirit in the car dealership realm, through to her own ventures into automotive advocacy in Washington DC. As a multigenerational dealer and a mother fueled by the drive for a better future, Hilary's insights into the complexities of car dealership, the evolving landscape of electric vehicles (EVs), and the significant role of women in male-dominated industries are not just inspiring but a clarion call for industry-wide evolution and inclusivity.Hilary's story of advocacy shines a light on the urgent need for infrastructural readiness for EVs, a reminder that the path to electric mobility is still under construction. From the halls of Capitol Hill to the practical challenges of EV adoption, she unravels the nuanced layers of policy, public perception, and the pivotal shifts necessary within the auto industry. This conversation is a testament to the power of informed advocacy, the importance of diversity in automotive, and the uncharted roads leading to the industry's future.0:00 Intro with Paul J Daly, Kyle Mountsier and Michael Cirillo1:59 Hilary's Journey: From Dealership Legacy to Advocacy4:48 The Impact of Personal Connection in Advocacy10:24 EV Charging Infrastructure: A Capitol Concern12:25 "A Road Less Traveled": Highlighting Women's Experiences17:57 Steps Toward a Diverse Auto Industry24:08 The Importance of Conversation and AdvocacyHilary Haron is the Host of the A Road Less Traveled Podcast⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

The customer is putting together a puzzle. Do you give them the next piece they need?Andrew Breedlove, Sales Director at iPacket, joins the "Auto Collabs" crew for an engaging conversation about his journey from a sneaker enthusiast working at Foot Locker to a key player in the automotive industry. With a friendly demeanor and a readiness to jump into any role, Andrew embodies the spirit of someone who's always eager to be part of the team. His transition from retail to automotive sales wasn't straightforward. After a stint at a dealership that nearly put him off the industry for good, a family connection gave him a second chance, leading him to fall in love with auto sales and eventually, to iPacket.iPacket's mission is simple but transformative: to bridge the gap between what dealerships try to communicate and what the customer actually receives. By creating a digital evidence manual, iPacket ensures that every customer gets the complete picture, making the car buying process more transparent and efficient. From service receipts to MSRP information, iPacket provides a comprehensive packet of information to help both salespeople and customers. Andrew discusses the importance of this tool in various contexts, from on-site sales to BDCs, emphasizing how it can dramatically improve communication and trust between dealerships and their customers.0:00 Intro with Paul J Daly, Kyle Mountsier and Michael Cirillo1:20 Meet Andrew Breedlove: From retail to auto sales, Andrew's unique path to iPacket.2:36 Auto Industry Insights: Andrew's reluctant start and eventual love for car sales.7:27 The iPacket Difference: How it bridges the gap between dealerships and customers.12:09 iPacket in Action: Where it's making the biggest impact in dealerships.17:35 Expansion into Service: iPacket's new frontier in dealership service and recon.21:24 The Evolution of Sales Tools: Reflecting on the transition from manual to digital processes.Andrew Breedlove is the Sales Director at iPacket⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

The first question stunned today's guest.But it started an amazing conversation on the auto industry, leadership and what it means to be successful.Auto Collabs welcomes Sam D'Arc, the Chief Operating Officer at Zeigler Auto Group and the host of the Driving Vision Podcast. Sam brings decades of experience to his leadership role in one of the most respected automotive groups across the country. Over time, Zeigler Automotive Group has become the highest rated dealership on Glassdoor. Through a series of personal anecdotes, industry insights, and engaging discussions, listeners will get an inside look at the principles and practices that drive success and satisfaction at Zeigler Auto Group.The conversation takes us on a journey from Sam's early days, where adversity became his unlikely ally, leading him from washing cars at 17 to the C-suite of the automotive industry. His story is a testament to the idea that within the automotive world, opportunity is not just about where you start but how you leverage challenges to fuel your rise. The episode delves into the essence of Zeigler Auto Group's remarkable work culture, emphasizing the unique blend of President & CEO Aaron Zeigler's fearless growth strategies and a profound respect for every employee's role and contribution. This culture not only propels the group's success but also ensures it remains a beacon of work-life balance in the demanding auto industry landscape.Takeaways:0:00 Intro with Paul J Daly and Michael Cirillo3:53 Sam's journey to becoming the COO of Zeigler Auto Group8:17 The expansion of Zeigler Auto Group to 78 franchises across four states, highlighting the influence of visionary leadership and the importance of valuing every team member's contribution.18:28 How Sam and Zeigler incorporate AI into communication23:49 The biggest threat to personal agency is control by insecure leadersSam D'Arc is the COO at Zeigler Auto Group and host of the Driving Vision Podcast⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

There's power in showing up, ready to learn.Bill Zadeits is a a pillar in the automotive media landscape and the President of Cherokee Media Group. Zadeits shares his fascinating journey from a young aspiring sportscaster to leading a media group that profoundly influences the automotive industry. With a blend of nostalgia and insights, Bill narrates his transition from radio and TV into the automotive space, emphasizing the evolution of content delivery and the indispensable value of understanding business from a revenue perspective.This episode not only offers a retrospective look at his impressive career but also serves as a beacon for the automotive industry's dynamic nature. His emphasis on continuous learning, adaptation, and the transformative power of personal connections paints a hopeful and exciting future for automotive media and the industry it serves.Takeaways0:00 : Intro with Paul J Daly and Kyle Mountsier6:55: Bill's initial challenges transitioning from broadcasting to the automotive industry14:59: The irreplaceable value of in-person interactions18:08: The future of Cherokee Media Group20:22: A sneak peek into the upcoming Auto Intel SummitBill Zadeits is the President of Cherokee Media Group⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

This week's episode of Connected is one for the record books. Greg welcomes two in-studio guests for the first time and it's one of the longest conversations we've ever had! Paul J Daly and Kyle Mountsier from Automotive State of the Union (ASOTU) visited the Reynolds and Reynolds headquarters for the first time to talk about building a macro-brand, creative storytelling, and the role dealerships play within their communities. They also mention their docuseries More Than Cars, which will have a new episode premiering on March 27, and talk about ASOTU CON coming to Baltimore in May!

There's opportunity and potential in the EV market, but only if you seek to understand customers and adapt to their needs.This episode of Auto Collabs features a conversation with John Foley, co-founder and President of Recharged. Positioned at the forefront of the used electric vehicle (EV) market, Recharged distinguishes itself by creating an Experience Center that goes beyond traditional sales tactics. The discussion delves into John's innovative approach to selling EVs, focusing on the challenges and triumphs of catering to a market predominantly comprised of first-time EV buyers.John shares insights into the importance of exceeding customer curiosity, not just meeting it. By understanding the specific needs and lifestyles of their customers, Recharged ensures that every buyer is matched with the perfect EV for their life. This commitment to education and personalized service addresses a common concern among potential EV owners: the fear of the unknown.0:00 Intro with Paul J Daly, Kyle Mountsier and Michael Cirillo2:19 Recharged's mission to transform the electric vehicle buying experience.4:44 90% of Recharged's customers are first-time EV buyers6:31 Exceeding customer curiosity by deeply understanding their needs and ensuring they're matched with the right EV.11:26 The challenges and opportunities in the used EV market16:38 Expanding Recharged's influence21:11 Reflections on the importance of curiosity in both sales and customer engagementJohn Foley is the Co-Founder and President at recharged⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

Jeremy Stephens is taking the service lane on the road.Jeremy, who started as a technician and climbed up to a leadership position, shares his passion for leading and empowering his team. The conversation takes an interesting turn as they dive into the nuts and bolts of remote automotive servicing. This innovative concept, still new in the industry, is unpacked in detail, discussing the daily operations, challenges in scheduling, and the use of technology in streamlining processes.The episode doesn't shy away from speculating about the future of automotive servicing. The team discusses over-the-air technological solutions and how customer service experiences are continuously evolving in this sector. Jeremy's narrative is a compelling example of adaptability, innovation, and recognizing opportunities in challenges.0:00 Intro with Paul J Daly, Kyle Mountsier and Michael Cirillo3:19 From technician to service director6:10 Servant leadership 10111:12 Understanding remote service15:36 Planning and communication in remote service20:02 The future of auto service22:02 Reflections on innovation, leadership, and customer-first service trends.Jeremy Stephens is the Remote Service Director at Bozard Ford Lincoln.⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

Karen Byrd would rather coach compassion than coach compliance.In this 'Auto Collabs' episode, Karen Byrd, GM at Colonial VW Subaru, unveils her unique leadership style, pivoting from compliance-driven to compassion-led management. Byrd discusses her evolution during the pandemic, emphasizing self-growth and adaptability. In true 'Love People More Than Cars' fashion, she focuses on empathy, listening, and understanding to drive her team forward. Her insights for 2024 include maintaining an open mindset and embracing change.Karen's approach is a breath of fresh air in the automotive industry marked by intense sales pressure. She emphasizes leading with empathy and unconditional love, crucial in today's dynamic market. Her journey from a rigid, plan-based mindset to one that values personal connection and emotional intelligence offers invaluable lessons for leaders in any field. Byrd's story is a testament to the power of transformative leadership and its impact on both personal and organizational success.0:00 Introduction with Paul J Daly, Kyle Mountsier and Michael Cirillo2:55 Karen Byrd's approach to 20244:18 Removing mental silos to avoid being blindsided by unexpected events7:57 The pandemic as a time of self-rebirth11:59 Practical advice for leaderss on learning and listening17:02 Moving from a compliance-focused approach to one centered on compassion22:28 Wrap-up and takeaways with Paul J Daly, Kyle Mountsier and Michael CirilloKaren Byrd is the GM at Colonial VW Subaru⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

Insights, laughs, and a fresh perspective on the future of mobility!Grab a coffee and join us for a lively chat with Elena Ciccotelli, the charismatic host of the "EVs for Everyone" podcast. In this episode, we delve into the electrifying (pun intended!) world of EVs. Elena lights up the conversation with her sparkling wit and deep EV insights. Kicking off, Paul shares an eye-opener from Elon Musk's biography, revealing Tesla's rollercoaster journey.Elena, with her unique take on the EV universe, shares inspiring stories and underscores the importance of both education and action in the EV space. She reflects on her journey from Lyft to podcasting, driven by a passion for telling the lesser-known, impactful stories in EVs. We also get into the nitty-gritty of dealer sentiments towards EVs, exploring the mixed feelings in the auto world. Plus, Elena's personal spin on owning a Chevy Bolt EV adds a real-world touch. This episode isn't just talk – it's a lively exchange packed with laughter, insights, and a whole lot of EV love.0:00 Intro with Paul J Daly, Kyle Mountsier and Michael Cirillo2:27 Introducing Elena Ciccotelli5:27 Elena's EV Philosophy11:20 From Lyft to Podcasting17:30 Dealers' Perspective on EVs25:30 The Evolution of EV AdoptionElena Ciccotelli is the Host of the EVs for Everyone Podcast.⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

How do you go from being an average car dealer to being a good car dealer? Alan Brown has the key.We get up close with Alan, the General Manager at Sam Pack's Five Star Chevrolet and a dynamic force in the automotive industry. Known for his infectious energy and innovative leadership, Brown brings an air of excitement and passion to the table. Paul J Daly, Kyle Mountsier and Michael Cirillo lead the conversation, delving into Brown's unique approach to team meetings, employee recognition, and fostering a positive work culture. Alan shares his monthly celebration rituals, emphasizing the importance of acknowledging employee milestones and performance in a way that's both engaging and rewarding. His method is not just about numbers; it's about people, culture, and breaking the conventional mold of automotive management.Alan's stories, filled with wisdom and humor, highlight his journey from humble beginnings to becoming a significant figure in the automotive world. His approach to leadership is grounded in mentorship and personal growth, proving that effective management goes beyond financial figures. The episode covers the nuances of balancing data-driven decisions with a people-first approach, emphasizing the significance of mental toughness and consistent communication in driving business success. Listeners will find inspiration in Alan's philosophy of leading by example and his commitment to creating a workplace that people are proud to be part of.Takeaways:0:00 - Introduction to the episode with Paul, Kyle, Michael and a mention of ASOTU CON.2:27 - Alan Brown describes his monthly employee recognition practices, emphasizing celebrations and team spirit.9:33 Alan discusses the importance of asking oneself, "Would you work for you?" and elaborates on leadership in challenging times.12:39 The conversation shifts to the balance between pay plans and cultivating a positive workplace culture.17:29 Alan's upbringing, mentorship experiences, and the impact of these on his leadership style.22:00 The significance of being a fearless leader and the impact of 'taking turns' in enhancing workplace culture.Alan Brown is the General Manager at Sam Pack's Five Star Chevrolet⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

Meet a guiding force shaping the next generation of auto industry leaders.Elgie Bright is the charismatic Department Chair of the Automotive Marketing and Management Program at Northwood University. His approach to teaching not only covers the technicalities of the automotive world but also emphasizes the human element - the core of the industry. Elgie's unique perspective offers valuable insights into how the next generation of automotive leaders is being nurtured.Elgie discusses the balance in Northwood University's student demographics, with an equal mix of dealership legacies and fresh entrants, reflecting the evolving landscape of the automotive industry. He highlights how the university's programs, including their innovative camps for 14-18-year-olds, offer a gateway to diverse career paths within the automotive sector, from traditional dealership roles to exciting positions in startups and tech-focused companies. Moreover, Elgie shares exciting news about Northwood's master's program, emphasizing organizational leadership within the automotive context - a skill crucial for the success of future industry leaders.Timestamped Takeaways:0:00: Michael Cirillo, Kyle Mountsier and Paul J Daly discuss the unexpected connections between music, late-night food, and automotive insights.2:20: Elgie Bright shares his transition from General Motors to academia, emphasizing the impact of hands-on experience in shaping educational approaches.4:05: The discussion pivots to the challenges and rewards of teaching 18-year-olds, exploring the blend of theoretical knowledge and practical application in automotive education.7:38: Bright delves into the balance of Northwood's business curriculum with its specialized automotive track, offering a unique blend of general business acumen and industry-specific knowledge.11:45: The introduction of Northwood's master's program in organizational leadership with an automotive focus, underscoring the importance of holistic business education in the industry.15:08: A personal touch – Elgie Bright's passion for jazz and the saxophone.19:33: Kyle Mountsier reflects on the significance of Bright's journey and his commitment to nurturing the next generation of automotive professionals.Elgie Bright is the Department Chair of the Automotive Marketing and Management Program at Northwood University.⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.