Podcasts about high touch

Inquiries are pouring in, but are you ready for them? In today's episode, I have the honor of introducing you to systems strategist Colie James. We're diving into how to handle a surge of visibility, fix common workflow mistakes, and scale your business without the chaos. On Quianna Marie Weekly, we're chatting about business growing pains, finding genuine connections, and celebrating wins of all sizes through the lens of a photographer at heart. Sprinkled throughout stories and interviews with past clients, photographers and other business owners this podcast is designed to help you step into your purpose and to truly create a life you're proud of, a life worth photographing and sharing.Today's episode is brought to you by The Green House, my resource garden for photographers! Let me help you AMPLIFY your heart online and in real life to turn bridesmaids into future brides through templates, workshops, and freebies!Review The Show Notes:Preparing For The Inquiry Process (2:32)Where To Start With Automated Responses (5:03)Creating The Intake Process (7:37)Quianna's Booking Challenge Workaround (10:00)The Mistake You Might Be Making Before The Session (16:08)High-Touch, Low-Effort Workflows (20:03)The Three R's And Other Off-Boarding Strategy (23:05)Closing Out Your Client Experience (34:09)Working With Colie On Your Systems (37:53)Mentioned In This Episode:Book Your VIP Day: quiannamarie.com/vipLucky 13 Quarterly Content Creation: quiannamarie.com/13Connect with Colie:Website: coliejames.comInstagram: instagram.com/coliejamesPodcast: coliejames.com/podcastConnect with Quianna:Website: quiannamarie.comInstagram: instagram.com/quiannamarie Hosted on Acast. See acast.com/privacy for more information.

Today, we are excited to welcome entrepreneur Megan Gross, founder of The Bonsoir, a boutique events firm that curates high-touch small events to bring startups and investors together. Megan is currently based in the San Francisco Bay Area and is expanding into South Florida. In this episode, she shares her journey, highlighting small, personalized events as the future of business relationships. Megan's Journey After college, Megan moved to Las Vegas to work for nightclubs, restaurants, and a major pool party. Drawn by a lifelong dream to live in Paris, she worked at the exclusive club Matignon near the Champs-Élysées as a VIP host. Although it failed to unfold as planned, it redirected her to the Bay Area, where she immersed herself in the startup ecosystem. After working on a platform of extraordinary experiences and then at Mastercard, she launched The Bonsoir as a niche, designing intimate gatherings for founders and investors,  blending hospitality and bold creativity. Bold Risks Megan believes in trusting her instincts and taking big risks, even without every detail in place. Her move to Paris and then into entrepreneurship were not calculated step-by-step strategies. They were decisions rooted in her conviction. Things did not always work out as expected, but each step redirected her toward something more aligned with her. A Competitive Advantage From the years she spent working at nightclubs, restaurants, and large-scale pool parties, Megan learned relationship skills that corporate settings seldom provide. Reading a room, remembering names, managing personalities, and creating the right energy are all directly applicable to business. As technology and automation grow, these human-centered skills become even more valuable in a digital-first world, where authentic connections truly stand out. Building Without Traditional Frameworks Launching her company without agency or corporate training forced Megan to create her own systems. Although it initially felt like a disadvantage, it allowed her to innovate beyond standard industry templates. She sources vendors from unexpected places, leverages global relationships, and builds unconventional events. The Purpose–People–Process Framework Connection can be engineered when purpose, people, and processes align. Purpose defines the specific goal of the gathering. People determine who must be in the room—and who should not. The process covers every touchpoint, from invitation wording to seating charts to follow-up. When those circles intersect, connections form intentionally rather than by accident. The Gather Method Megan's GATHER method is an acronym for her six event strategy components: Guest List, Atmosphere, Timing, High Touch, End Game, and Relationships. The Guest List is the most critical decision. Atmosphere sets the emotional tone. Timing ensures real interaction, and High Touch keeps her experiences personal and intentional. The End Game clarifies measurable outcomes, and Relationships are Megan's ultimate objective, with the event serving as the vehicle instead of the destination. Why Smaller Is More Powerful Megan believes intimacy drives impact. Her ideal event has fewer than 20 people, as that allows depth of conversation and meaningful follow-ups. Instead of a massive gathering, she recommends smaller, recurring events that build layered relationships over time. Scarcity and selectivity tend to elevate perceived value and strengthen engagement. Scaling a High-Touch Business Scaling micro-events presents unique challenges. Megan addressed this by productizing her dinner format, standardizing structure while keeping personalization intact. She built operational systems and hired leadership support, even when stepping away from production felt difficult. Delegation allowed her to grow without compromising on quality. Why AI Increases the Demand for In-Person Events As AI accelerates digital interaction, in-person gatherings become more valuable. When it becomes increasingly difficult to distinguish what is real online, physical presence can build trust. Technology may automate communication, but it cannot replicate a shared human experience. BIO: Megan Gross is the founder of The Bon Soir, a boutique events firm that brings together investors and startups through smart, high-touch events that build trust and accelerate deal flow. Her training comes from running high-pressure nightclubs in Las Vegas. She later worked at a unicorn startup acquired by Mastercard, helped launch Mastercard's global Priceless Experiences platform, led a global community dining initiative at Airbnb, and built The Bon Soir into a go-to event partner for venture firms. She is based in the San Francisco Bay Area, hosts The Supper Club in San Francisco, curates private dinners for funds, and produces one of the largest events in the VC platform community. Connect with Eric Rozenberg On LinkedIn Facebook Instagram Website Listen to The Business of Meetings podcast Subscribe to The Business of Meetings newsletter Connect with Megan Gross On LinkedIn The Bon Soir  

Send a textI am in a big shift right now and I want to bring you behind the scenes. After years of running courses and group programs, I am changing my whole business model. This episode is the real and honest story of why it is happening and what this new season is calling me into.If you have ever felt pulled to change direction in your business but felt scared or unsure, this one will speak to your soul.Inside the episode you will hear:Why my energy started craving deep one to one work againThe difference in business models and how to adapt to the right one for you life. The simple reason I am choosing depth over complexity in this next season

For years, organizations have aspired to deliver truly people-centered leadership, personalized development, meaningful internal mobility, and continuous performance enablement. Yet many transformation efforts stalled, not from lack of intent, but from limits in scale, visibility, and human capacity.In this episode, we are joined by Shveta Malhan – a people and transformation leader with over 20 years of experience helping organizations unlock human potential through better leadership, learning, and talent practices. As Managing Partner and Co-founder of Yenza3, she works with leaders to thoughtfully integrate AI into people systems, enabling personalized learning, internal mobility, and continuous performance, without losing judgment, trust, or human connection. Shveta is known for translating emerging technology into practical, people-centered transformation that actually works in the real world.Together, we explore how AI is now removing many of the barriers that once held leadership and talent transformation back. At the same time, technology alone cannot deliver change, true transformation still depends on leadership readiness, transparency, and trust.Tune in as we discuss how leaders can use AI to enhance, not replace, human potential, creating workplaces where performance, connection, and sound judgment reinforce each other. You'll leave with practical use cases, frameworks, and actionable guidance to adopt AI responsibly and effectively in today's evolving workplace.Chapters0:00 - Intro03:50 - Why leadership transformation experts get stalled in the past07:58 - How AI is enabling leaders 12:49 - The impact and fears of AI18:35 - Practical uses cases for AI Chatbots28:22 - Framework to integrate AI into your work31:45 - Advice for adopting AI today36:12 - Building trust, more than tools43:00 - Tips for leaders adopting AI45:03 - What's next for Shveta47:24 - Where to find ShvetaVisit Shveta's website - https://www.yenza3.com/Connect with Shveta - https://www.linkedin.com/in/shvetamalhan/ Hosted by Hilda Gan - ca.linkedin.com/in/hildagan Visit us at - peoplebrightconsulting.comFollow usLinkedIn - www.linkedin.com/company/pplbrightTwitter - twitter.com/pplbright Facebook - www.facebook.com/pplbrightInstagram - www.instagram.com/pplbright/ Hilda Gan is a sought-after expert on effective HR strategies, work culture enhancement, and employee engagement. Unique among HR consultants, Hilda combines over 25 years of HR expertise with business acumen and business owner experience.People Bright Consulting is an award-winning HR Management Consulting firm that helps leaders of companies build the foundations for successful hiring, healthy and inclusive work culture, and engaged staff. It starts with listening to our clients and finding pragmatic customized business solutions to HR problems.#AI #Leadership #DigitalTransformation 

Feeling like your premium services now require you to be constantly “on call”? In this episode, I'm unpacking how supposed “high-touch” offers can devolve into high-maintenance headaches - especially for women in service-based businesses, coaching, or creative industries.Here's what we cover:The High-Touch Trap: Why “more access” isn't the same as “more value.” Shifting from Reactive to Intentional: Learn how intentional systems - and not just being constantly available - create true transformation for your clients. Signs Your Offer Has Slid Into High Maintenance: Explore the red flags - like repeated requests, clients chasing replies before the agreed response window, or feeling resentful of your own offers. Redefining Support and Boundaries: Practical strategies to review and communicate your boundaries. Self-Serve Options to Empower Clients: Find out why self-serve resources, curriculum, and intentional AI tools (like Delphi) actually elevate the client experience and help you step away from constant notifications. Scaling High-Touch Offers (Without Sacrificing Your Sanity): Yes, high-touch can be scalable! Predictability Builds Trust: Why the best businesses are sometimes “boring” (in a good way!). Consistent and predictable outcomes let your clients feel confident in re-signing, investing, and spreading the word.Loved this episode? Don't miss out!

Client care is often treated like an afterthought in coaching and transformational businesses — but in reality, it's one of the most powerful drivers of client success, referrals, renewals, and long-term business sustainability. In this special episode of the Coaching Revolution Podcast, Joanna is joined by Caitlin Fitzgordon, Client Care Coordinator and Program Manager at Applied Depth Institute, for an honest, behind-the-scenes conversation about what extraordinary client care really looks like — and why it matters far more than most people realize. In This Episode, You'll Explore: Why client care is not just logistics — and how it directly impacts client outcomes What it truly means to run a high touch coaching business, even with large groups The energetic foundations of exceptional client care (it starts from the inside out) How mission-driven teams create better client experiences — naturally The link between excellent client care, renewals, referrals, and reputation How high touch strategies prevent clients from slipping through the cracks Common client care pitfalls — and how to repair missteps with integrity and care How thoughtful onboarding, organization, and responsiveness build trust and safety This episode offers both philosophy and practical insight into how client care can be done with heart and excellence. If this conversation resonates, you'll walk away inspired to look at your own client care through a new lens — and to see it not as an obligation, but as one of the most meaningful parts of your work.   If this episode resonated, I'd love to hear from you—send me a note or share what landed. Leave a rating or review if you enjoy the podcast. It truly helps this work reach more coaches who need these conversations. Share this episode with a friend or colleague who might be struggling with visibility or self-judgment—they may feel deeply seen. Sacred Depths — If you want deeper support with fear, resistance, visibility, and becoming a more grounded, masterful practitioner, you can learn more about Sacred Depths in the show notes. Free Masterclass: How to Help Clients Get Off the Wheel of Self-SabotageA practical, compassionate framework for helping clients move out of stuck patterns—without forcing or fixing.  

How can corporate talent acquisition teams replicate the high-stakes, "white-glove" service of executive search for every role in an organization? Join host Matt Staney and Neil Crumpton, Senior Director of Talent Acquisition at TransUnion, as they discuss transforming recruitment from a reactive function into a strategic partnership powered by human judgment and AI efficiency.In this episode, Neil shares his journey from executive recruiting to corporate leadership, revealing how to build high-touch experiences for candidates and hiring managers alike.

This week on The Sales Transformation Podcast we have another talk from Global Sales Transformation XX back in November, this time from Professor Julian Birkinshaw, Dean at Ivey Business School.  Julian joined us to discuss how companies, especially large ones, can respond to the massive changes being brought about by AI. Fortunately, he reassures us not to panic: in a “high tech” world the demand for “high touch” authentic experiences will mean that existing companies won't all go the way of the dinosaur.  Highlights include: [06:03] Only 27 companies on the Fortune 500 didn't exist 30 years ago [14:33] Three imperatives for leaders in the AI age [28:35] Sales jobs are likely to survive AI  NOTE: This talk contains visual elements. You can watch over on our YouTube channel for the full experience!   Connect with Julian Birkinshaw on LinkedIn    Join the discussion in our Sales Transformation Forum group.  Make sure you're following us on LinkedIn and Twitter to get updates on the latest episodes! Also, take our Mindset Survey and find out if you are selling to customers the way they want to be sold to today.  

Connect with Marc-François Bradley: https://www.linkedin.com/in/marcfrancoisbradley/Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | ⁠⁠https://www.boostpatients.com⁠⁠Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.

High-touch service doesn't happen by accident. It's built through systems, boundaries, and smart decisions behind the scenes. In this episode, Roslyn is joined by Ali Raymer, a senior travel advisor based in the US with Picture This Travel, for an honest, advisor-to-advisor conversation about what it really takes to deliver a personalised client experience while managing a high volume of bookings. Together, they pull back the curtain on the mechanics behind a high-touch travel business. From protecting the parts of the role that truly matter, to letting go of tasks that no longer serve growth or sustainability. This episode is especially relevant for travel advisors who are busy, stretched, or starting to feel the pressure of growth and want to scale without losing control or burning out. In this episode, you'll hear: What "high-touch" service really looks like day to day as volume increases How Ali decided what to protect in her role and what to delegate Why consult calls remain a non-negotiable in her business What she let go of first as her business grew and why How systems and simple structure support consistency and confidence Why even repeat clients need to be guided back into your process Find the full episode details and show notes here:

Today's episode is a replay from a conversation that originally aired on the Capture the Chaos podcast with Brittnie Renee—and it perfectly captures this client communication shift I've been talking about more and more lately.We're diving into why clear client communication should be non-negotiable if you want to deliver a truly high-touch experience. Not luxury for the sake of luxury—but an experience that feels intentional, professional, and confidence-building at every step.If your systems technically work but still require too much babysitting, this episode will help you understand why communication—not more automation—is usually the missing piece.In This Episode, We Talk About:Why fixing broken workflows alone doesn't fix a poor client experienceHow email communication builds trust and connection throughout the processWhy clients need guidance even when your automation is workingThe difference between moving tasks forward and guiding people forwardHow clear communication supports a high-touch experience without adding more manual workMentioned Links & ResourcesEmail Like You Mean It (Live 5-Day Client Communication Sprint - starts Feb 2nd): coliejames.com/emailListen to Capture the Chaos podcast: brittnierenee.com/capture-the-chaos-podcast

The difference between good care and unforgettable care often comes down to one thing: personal touch.In this episode, Michael brings on Dr. Kris Bano to unpack the revolutionary strategies behind his standout fee-for-service practice in southwest Michigan. Dr. Bano reveals how his team works in harmony, crafting a seamless, “high-touch” patient experience that starts with the initial phone call and extends well beyond the treatment room.Dr. Bano's journey is deeply personal, rooted in his passion for art and transforming smiles through cosmetic dentistry. Here, he shares the bold decision to eliminate all insurance contracts, putting personalized care above volume, and dives into the systems his practice uses to set itself apart: from detailed communication workflows and an innovative “triangle” approach to patient care, to smart tech adoption for marketing and call tracking. Hear Dr. Bano's candid reflections on building a team based on empathy and continuous learning through coaching and how he balances being a leader, entrepreneur, and family man. He proves it's possible to design a practice that is financially robust, patient-focused, and personally fulfilling.What You'll Learn in This Episode:How a team of dentists with varied specialties collaborates for comprehensive careWhy dropping insurance contracts can elevate patient relationships and practice visionThe secret behind Dr. Bano's “triangle” approach to personalized patient careBest practices for high-touch communication and efficient patient intakeThe key personality traits to look for when hiring exceptional team membersHow data-driven tools like CallRail enhance marketing and monitor patient callsInsights into choosing the right coaching or marketing agency for your practiceStrategies for maintaining work-life balance as a dental practice ownerThe role of consistent vision and trust in building patient loyaltyActionable steps to becoming a high-performing, fee-for-service dental practiceTune in now to discover how you can create a patient-focused dental practice (and a more balanced life) straight from Dr. Bano's playbook!‍Sponsors:‍CallRail: Call tracking + AI that turns calls into campaigns that convert, quality patients, and cost savings. Click our link to start a free trial today! https://www.callrail.com/dentalmarketerClick here for a special offer!Guest: Dr. Kris BanoPractice Name: Centreville Family DentistryCheck out Kris's Media:‍Website: https://www.smilecentreville.com/Instagram: https://www.instagram.com/kbdentistry/YouTube: https://www.youtube.com/@ClinicalClimbTikTok: https://www.tiktok.com/@drkrisbano‍Host: Michael AriasJoin my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍Love the Podcast? Let Us Know How We're Doing on Apple Podcasts!‍‍

On today's episode, we're changing course a little. Instead of interviewing a life science company leader, we're speaking to someone who empowers them and helps their companies to grow!Elizabeth Chabe is the CEO of High Touch Group, a marketing consultancy firm specializing in life science clients. Her science marketing playbook, The Giant's Ladder, is a #1 bestseller, and her work has been featured in The New York Times, Entrepreneur and CNBC, among others.inquiries@elizabethchabe.com Qualio website:https://www.qualio.com/ Previous episodes:https://www.qualio.com/from-lab-to-launch-podcast Apply to be on the show:https://forms.gle/uUH2YtCFxJHrVGeL8 Music by keldez

In a world overflowing with digital noise, genuine connection is becoming rare. This message reminds us to pause, unplug, and rediscover the beauty of real, Christ-centered relationships — in our churches, families, and everyday lives. #HiTechOrHighTouch #DigitalDiscipleship #FaithAndConnection #CITAMChurchOnline #ChurchEveryday

Recorded live at the 2025 FLAGGL Conference, this kickoff episode of Small Biz Florida's latest season features a powerful conversation with Raj Tulshan, Founder and CEO, and Emily Larsen Doxford, VP, of Loan Mantra, a financial technology company transforming how small businesses access capital. Host Tom Kindred explores how Loan Mantra blends a high-tech lending platform with high-touch human support to guide small business owners through the funding process. From preparing complete, lender-ready loan packages to connecting borrowers with a nationwide network of over 100 lenders, Tulshan and Doxford break down how their model levels the playing field and drives better loan outcomes. The discussion also delves into the challenges of micro-lending, the decline of traditional relationship banking, and why personalized financial mentorship is crucial to business growth in today's rapidly evolving lending landscape.   This podcast episode was recorded live at the 2025 FLAGGL Conference hosted at the JW Marriott Orlando Bonnet Creek Resort and Spa. This podcast is made possible by the Florida SBDC Network and sponsored by Florida First Capital.   Connect with Our Guest: https://www.loanmantra.com

In this episode of the Business Without Burnout Podcast, host Kirsten Roldan sits down with powerhouse entrepreneurs Janae Young (Ivy League college admissions coach) and Jasmine Haitalani (agency owner & creative director).They've both mastered the art of delivering highly customized, boutique services at scale without burning out or compromising client experience.

Chef and restaurateur Victor Steinbrueck shook up the Seattle seafood scene when he opened LocalTide in 2020. The restaurant refuses to fall into typical seafood or restaurant categories, like fish and chips or fine dining sole. It's serving up sustainable, sophisticated dishes that work just as well as takeout or while enjoying the hip vibes of Local Tide. Steinbrueck and guest host Gloria Dawson discuss making pandemic pivots, finding moments for high-touch hospitality at a fast-casual restaurant, and what sustainable growth means for a self-described "slow mover."   

On this episode, I had the pleasure of speaking with Alison Dixon, the Chief Customer Experience Officer at Portnox, a leader in zero-trust network access control. Alison's unique insights stem from her diverse background, which encompasses various roles in HR, sales enablement, and IT. As we dove into the conversation, Alison shared her journey of building a customer experience organization from the ground up at Portnox, emphasizing the importance of prioritizing customer relationships in a rapidly growing tech environment. Alison recounted her initial days at Portnox, which began as a small startup of about 20 employees. Soon after her arrival, she recognized the pressing need for deeper insights into customer accounts and interactions as the company scaled. Her prior experience as a fundraiser and in HR equipped her with a holistic approach to understanding customer psychology and needs. Through meticulous customer journey mapping, she established strategies that centred on enhancing the overall experience, detailing how each stage of customer interaction contributes to long-term loyalty and satisfaction. We delved into the often transactional mindset prevalent in many organizations, particularly those that prioritize immediate revenue over long-term relationships. Alison argued firmly for a shift towards valuing customer experiences, stating that a lack of focus on building connections could lead to lost opportunities, even for small clients who may evolve into significant partners over time. Her philosophy is clear: if companies establish authentic human connections with their customers, they stand to gain far more than transactional profits. Throughout our discussion, we touched on the high-stakes nature of cybersecurity and how this uniquely shapes customer experience. Alison highlighted the critical importance of maintaining accessibility and support for clients, given the potential risks associated with cybersecurity breaches. She emphasized that customers need confidence in their service providers and need to establish trust through transparent communication, even when addressing negative scenarios. As our conversation progressed, we explored the role of customer experience in product development and overall business strategy. Alison passionately conveyed that understanding customer feedback not only helps retain clients but also informs the direction of product innovation. This perspective has led her team to integrate CX insights into their roadmap, aligning organizational goals with customer expectations. Towards the latter part of the episode, we took a thought-provoking turn into the realm of artificial intelligence in customer experience. Alison expressed cautious optimism about AI's potential but was wary of its increasing deployment without a foundational human element. She underscored the value of genuine interactions and deep understanding through personal connections — a sentiment she has repeatedly validated through firsthand experiences with Portnox customers. In closing, Alison shared her belief that creating exceptional customer experiences is not the sole responsibility of one department but rather a collective effort throughout the entire organization. By fostering a culture that prioritizes customer care and connection, even the smallest companies can achieve remarkable growth. Overall, this episode offered valuable insights into the evolving landscape of customer experience within the cybersecurity industry, highlighting strategies that can lead to sustained success.   Alison's Contact Information: Website: https://www.portnox.com LinkedIn: @alison-dixon-msod   Tacey's Contact Information: Website: taceyatkinson.com All Socials: @TaceyAtkinson   Thank you for tuning in, and I look forward to having more valuable conversations together in the future. Remember: Customer-Centric Cultures Create Magical Customer Experiences. Now Go, Create the Magic!

In this episode of The Association Insights Podcast, we continue our July series on sponsorships, partnerships, and non-dues revenue with a fresh perspective from the higher education space. Host Colleen Gallagher sits down with Leah Lang, Senior Director of Partnerships and Corporate Engagement at EDUCAUSE, to explore how the organization moved beyond transactional sponsorships and built a high-impact partnership model that aligns with their mission—and delivers real value to both members and industry.

In this episode of the Account-Based Marketing podcast, Heather Adkins shares the art and science of scaling ABM through sector-driven teams, AI-powered agents, and a relentless client focus.

What does it take to lead growth inside one of the most recognizable names in building products? Beth sits down with Jenny Nail, Chief Revenue Officer at Oldcastle APG, to explore how the brand has evolved beyond masonry into a full outdoor living powerhouse. Jenny shares how Oldcastle is balancing B2B partnerships with a growing direct-to-consumer focus, how customer decision-making is shifting, and why internal culture plays a critical role in long-term success.

Beloved, Set the scene…..Mid-life hits you. You're in a feedback loop of living on autopilot, repeating the same limiting stories about who you are and what you can't do? You're not alone. It's as if—since birth—we've been steeped in a trance. We speak these stories on loop, and they shape our reality more than we might realize.Ive learned that the key to escaping this trance, to truly coming alive, is to pause. When we catch ourselves mid-thought—especially with self-criticism—each pause becomes an invitation to rewrite our story. Let's explore how patterns of thought keep us stuck, how negative “shadow” frequencies run the show, and how to shift to higher perspectives through self-regulation.The Power of the Pause1. Recognizing the TranceEvery belief we hold about ourselves is fueled by a story. Repeated long enough, these stories become trance-like. From feeling “sick and tired of being sick and tired” to having your nervous system locked in a loop of anxiety or self-criticism, a pause in your inner monologue marks the start of transformation.2. Changing the NarrativeWhen you consciously stop negative self-talk, you leave space for something helpful to emerge. In that silence, new possibilities unfold. Over time, inserting these pauses retrains your mind to choose empowering stories instead of limiting ones.Shadow Frequencies: When Strengths Turn ToxicMany of our defining traits have a light and a shadow side. Society often honors the shadow side without realizing its damage. Consider these pairs:* Commander → Dictator: Leading becomes controlling.* Challenger → Manipulator: Healthy challenge mutates into covert pressure.* Motivator → Performer: Inspiring others degrades into seeking approval.* Healer → Wounded Healer: Helping morphs into self-neglect and bitterness.* Professor → Diminisher: Teaching becomes belittling others to feel in control.* Seer/Mystic → Perfectionist: Vision becomes obsession with an unachievable ideal.We may adopt these shadow frequencies because our culture celebrates them: the most forceful commander, the cut-throat competitor, and the relentless perfectionist are often applauded. Yet these traits, left unchecked, can hollow out our souls.Regulating Your Nervous SystemNo matter how deep your insights, if your nervous system is overloaded, transformation can remain out of reach. Feeling perpetually stressed, triggered, or anxious means your body is in constant fight-or-flight mode, and it's challenging to access inner wisdom from that state.Working from the “bottom up” (beginning with the actual physiological patterns of tension, trauma, or overwhelm) allows you to:* Release the Energy: Stored trauma—large or small—can hold us back.* Access New Storylines: A calmer body helps you reclaim choice over your internal narrative.* Ground Your Insights: Self-regulation ensures your knowledge becomes lived wisdom, not just theoretical understanding.From the Shadow to the Light* Burn Down the Old HouseSometimes, to build the life you truly desire, you have to let the old structure collapse: the beliefs, identities, or illusions that no longer serve you. This means acknowledging the bitterness, jealousy, or resentment clinging within you.* Build the PenthousePicture your best self in a penthouse with a clear panoramic view, rather than stuck on the ground floor with garbage piling up around you. From “the top,” you see life with more clarity and fresh air. Your perspective expands.* Make New AgreementsOur culture might habitually favor the shadow, but you can choose differently. The conscious choice to spotlight light rather than shadow transforms how you self-lead, how you relate to others, and how you impact the world. Above all…..Your Story's LightAbove all, know that you are exactly where you need to be. If you expected to be further along in life or if you're grappling with patterns you thought you would have outgrown, remember: personal evolution doesn't follow a rigid timeline. Shifting from the shadow to the light is a lifelong practice. Hey, Begin Today!* Pause: Notice negative self-talk or resentment “stories” the moment they arise.* Check In: Observe your nervous system. Are you tense? Are your thoughts racing? Take a breath.* Rewrite: Take the reins and write a new, empowering inner statement.* Stay Curious: Ask: “Where did this old story come from?” Shine light on the root.* Invite Compassion: For yourself, for others, for the process.In ConclusionStepping into a higher frequency of self-leadership and light requires vigilance and courage. It involves acknowledging the shadow frequencies without letting them define us. With nervous system regulation, a willingness to burn out old habits, and the commitment to build anew, you can break the trance that's been woven through society and personal history.Remember: It's the pause between thoughts that allows you to reclaim power over your stories. From that space, you can transform your life's narrative from limitation into limitless possibility. Whether you step into the role of commander, motivator, healer, seer, or any other archetype—this time, you can let it emerge from light rather than shadow. That is genuine inner freedom, and it starts with you.An invitation. Your subconscious mind holds 90% of your patterns, often unconsciously sabotaging your desires. Bring them to awareness. Illuminate your deeper truths with The Light Between.The Light Between is a Sacred Conversation to re-ignite Your Calling, Clarity and ConnectionEach Guide is a therapeutic ally in a world dominated by control, fear, and survival.Experience the most expansive, personalized and neuro-enhanced energetic path to apply clarity with your inner guidance 24/7, especially during those moments of overwhelm or high-stakes decisions, The Light Between Oracle App is your intuitive mentor in your pocket. It's designed to help you make grounded decisions with clarity and calm, whenever you need it. YOU have an innate ability to connect with Spirit, as we are all Spirit experiencing life through a human lens.THE INVESTMENT IN YOUR [ENERGY] CURRENCYThe investment is .25 per day for the monthly plan orFor the Lifetime Limited Launch, it's only (for the year) of $80 with $253+ of incredible bonuses.

Societal Division is deep. I call it Tribal Dynamics and it is seductive and can be tricky. Power over structures create a unconscious "us vs. them" dynamic.And if you dont match their expectations, then you end up being that black sheep person and it's painful, alienating, and confusing.For me, this pattern showed up early—starting as far back as grade school. Feeling singled out to carry the Tribe's tension and unconscious trauma that I felt so deeply. Being excluded because my moral value didnt match theirs and my psychic and intuitive sensory system was such a old soul, I felt like this tribal world was one I never felt I belonged to. Over time, I realized this isn't about me.CAN YOU RELATE? It's about the Tribe's way of managing stress and discomfort. Often, when leaders or so called authority don't have the tools to regulate their own anxiety or seek support, they unconsciously scapegoat someone to keep control. And here's the kicker: we all carry these broken Tribal or family field patterns around with us. They shape how we show up in communities, technology, governance, workplaces, and relationships.Deep within us, ancient archetypes influence our interactions - the wounded ones, the leaders, the outsiders, and the healers. These timeless patterns can either trap us in cycles of pain or liberate us to live more authentically.So, what's the way out?I developed a simple but powerful approach to healing these broken energetic and holographic stored memory fields. It starts by identifying the unconscious contracts we've made—agreements our essential selves made long ago to survive Tribal dynamics that felt unsafe or painful.Then, through a process of recognition, compassion, and conscious revoking, we can release those contracts. We give ourselves permission to belong, to be seen as whole and worthy — not as the scapegoat or outsider.It's transformative.I've guided myself and others through this journey. Slowly, the suspicion of the power over and power under state softens. The expectation of exclusion fades. And a sense of connection and true belonging grows.If you resonate with this, I invite you to explore this healing further with me.If you're looking for a personalized, real-time way to apply these healing principles and access your inner guidance whenever Tribal Dynamics feel overwhelming or confusing, The Light Between Oracle Journey is your intuitive mentor in your pocket.Designed to help you navigate social stress with clarity and calm, it supports you in making grounded decisions and reclaiming your personal agency — anytime you need it. More on that in a moment...We all carry an imprint of our broken fields with us wherever we go. When we have been battered by social trauma, it gets scary to go into groups, and our nervous system is impacted. We gaslight or flow into alternate states between being frozen and being in fight, /flight, and alarmed aloneness. We anticipate more social trauma. We carry a “broken group field” or a “broken family field” with us, which leaves an easy partnership slot open for the predator and prey dance to begin. What can we do with this pervasive pattern? The most effective way that I have found to disarm this dysfunctional ritual and silent contracts.We are not meant to stay wounded. We are supposed to move through our tragedies and challenges and to help each other move through the many painful episodes of our lives. By remaining stuck in the power of our wounds, we block our own transformation. We overlook the greater gifts inherent in our wounds — the strength to overcome them and the lessons that we are meant to receive through them. Wounds are the means through which we enter the hearts of other people. They are meant to teach us to become compassionate and wise.If you're ready to stop feeling isolated within Tribal Dynamics and start reclaiming your belonging with clarity and confidence, I invite you to experience The Light Between Oracle 5-Layer Journey.Each guiding light oracle blends ancient wisdom and modern neuroscience — giving you tools to tune into your internal GPS and confidently navigate even the most challenging social situations.The one guide I recommend is Empathica. She supports the process of releasing contracts as a Unconscious Emotional Circuit BreakerEmpathica is your guide to emotional liberation as she unveils the silent vows shaping your reality, using relational neuroscience to dissolve limiting patterns.Her intuitive wisdom gently rewrites unconscious contracts, fostering self-empowerment and authentic alignment with your soul's joy.You'll feel the clarity in your body as she subtly uncovers hidden emotional cycles, freeing you to embrace your true self.In the end, she helps you activate your inner voice, guiding you toward synchronicities and emotional freedom.Visit www.thelightbetweenoracle.com to receive your tailored reading for free, including a private astrologist and dream decoder session to get started.And if you're ready to deepen your journey, the 5-Guiding Lights and 5-Layer Path awaits — for less than 25 cents a day.This isn't about fortune telling or surface-level prompts. It's for next-era leaders who seek the deeper road — reclaiming their power and trust in their inner wisdom, no matter the chaos around them.Until next time, keep seeking the light between the noise and your deepest truth.If you've ever felt the sting of exclusion or the weight of broken Tribal Dynamics, know this: healing and belonging are possible.I'm often asked….“How does the oracle experience include neuroscience and hows it help us heal?”It's critical. In 22 years of working one on one intimately with clients, I know first hand that if we are not seen, heard and loved without judgement - growth is almost impossible.Holographic energy within the emotional body and neuroscience shares how any level of trauma creates self-blame, shame and isolation.Societal programming makes us think we are broken, that we have character flaws, when in actuality we make perfect sense, given the challenging experiences of aloneness, isolation, relational trauma and more that characterize most modern, capitalist power over structures.We are uniquely vulnerable to harm, but we are also uniquely available to hold each other and ourselves with warmth and resonance in ways that re-establish real, intimate relationships and engage our mind, body, heart, soul and energetic capacity for healing.In upcoming content, I'll share practical tools and insights to help you recognize these patterns in your life and begin the journey toward integration and inner peace.Stay tuned. You're not alone on this path.Sending you warmth and trust and divine love. Kassandra ABOUT THE LIGHT: The Light Between is a Sacred Conversation to re-ignite Your Calling, Clarity and ConnectionEach Guide is a therapeutic ally in a world dominated by control, fear, and survival.Experience the most expansive, personalized and neuro-enhanced energetic path to apply clarity with your inner guidance 24/7, especially during those moments of overwhelm or high-stakes decisions, The Light Between Oracle App is your intuitive mentor in your pocket. It's designed to help you make grounded decisions with clarity and calm, whenever you need it. YOU have an innate ability to connect with Spirit, as we are all Spirit experiencing life through a human lens.THE INVESTMENT IN YOUR [ENERGY] CURRENCYThe investment is .25 per day for the monthly plan orFor the Lifetime Limited Launch, it's only $80 with $253+ of incredible bonuses. Whats included in the limited time LIFETIME Plan. To support this journey, I have designed The Light Between Ritual Experience and bonus self hypnosis Empowerment masterclasses as well as a $280+ High Touch personal and professional AI prompts when you commit to the no-brainer year of mastery for just $80 dollars - aimed to help you deepen your connection with your souls contract and spirit guides.Healing is the pathway to awakening and aligning with your Highest Self, guiding you toward your deepest truths.My mission is to invite forth the love and energy of the infinite and eternal potential To help US shift out of the logical mind and call forth the soul's spirit as your primary compass, so that you can live a life filled with purpose, joy, and beauty WATCH AND EXPERIENCE MORE HERE: Browse Articles, Podcasts and VideosMy Newsletter is full of free resources, podcasts, articles and downloads to help you transform stuck patterns with the healing practice of resonance Get full access to The Light Between at thelightbetween.substack.com/subscribe

If you're serious about building a high-trust, high-retention culture, personalization matters. But how do you scale those handwritten notes, thoughtful gifts, and one-on-one moments without burning yourself—or your team—out? In this episode of Recruiting Conversations, I walk through a step-by-step framework to institutionalize care inside your culture. I'll show you how to move from random acts of kindness to intentional rhythms of significance that don't just look good—they build loyalty and attract better talent. Episode Breakdown [00:00] Introduction – The leadership challenge: how to personalize value adds without burning out. [01:00] Personalization vs. Automation – Why automated systems can't replace intentional human touchpoints. [01:30] Step 1: Shift the Mindset – From occasional gestures to systemized care moments. [02:00] Step 2: Create a Shared Playbook – Give your team a menu of high-touch actions to draw from: Handwritten notes Milestone cards Book gifts Welcome kits Video shoutouts [03:00] Step 3: Assign Ownership – Build a “care team” and give them freedom, budget, and responsibility to lead the rhythm. [03:30] Step 4: Tie It to Culture – Reinforce your values through the touchpoints. Show people what “living the mission” looks like. [04:30] Step 5: Track It – Use a Google Sheet, Trello board, or CRM tab to log every gesture, who received it, and why. [05:30] Final Shift – You're not scaling volume. You're scaling intentionality—doing the right thing for the right people at the right time. [06:00] Final Challenge – Define your five core touchpoints. Then pick one way to systematize them this week. Key Takeaways Systemize the Heartbeat – Make personalized leadership part of your culture's rhythm, not an afterthought. Give the Team a Menu – Most people want to care—they just need ideas and structure. Build a Culture of Care – Highlight moments that align with your values. Make it part of the identity. Track It to Scale It – Thoughtful doesn't mean chaotic. Structure creates sustainability. Lead with Intentionality – You don't need more volume. You need more moments that actually matter. In a world full of automation and shortcuts, the leaders who lead with care always stand out—and they build teams that last. Want help creating a high-touch leadership rhythm inside your team? Subscribe to my weekly email at 4crecruiting.com or book a session at bookrichardnow.com. Let's scale your leadership without losing your personal touch.

What does it really take to bring cutting-edge science out of the lab and into the world? In this episode of Inside Biotech, we sit down with Elizabeth Chabe, founder and CEO of High Touch Group, a strategic marketing firm specializing in biotech, medtech, and deep tech.Elizabeth shares her unique journey—from working in a structural engineering lab and helping scale pilot manufacturing projects, to becoming a trusted advisor to venture-backed startups across the life sciences. Along the way, she's led national campaigns at institutions like The Jackson Laboratory, helped scientists secure critical funding, and built a business that helps translate complex science into commercial success.Whether you're a researcher, founder, or science communicator, Elizabeth offers actionable advice on how to make sure your innovation doesn't stay hidden in the lab. Follow our Instagram @insidebiotech for updates about episodes and upcoming guests! To learn more about BCLA's events and consulting visit our website.Follow BCLA on LinkedIn

In this episode, Nikki and Jason dive into a hot topic: how do you keep that human touch while embracing the rise of automation and AI

In this episode, David and Steve sit down with Davis Howatt-Lambert, VP of Marketing at Jonas Hospitality, to unpack how technology and human connection can co-exist in the future of hospitality. Davis shares his career journey from political science to hospitality tech, his love of golf and rock climbing, and how growing up in Edmonton shaped his leadership style.They explore Jonas Hospitality's unique "buy and hold" model, the evolution of guest experience through personalization and data, and why CDPs (Customer Data Platforms) might soon outshine CRMs. From AI and automation to personalized spa itineraries and self-service kiosks, Davis breaks down how hotels can enhance efficiency without losing the soul of hospitality.Tune in to learn:The real difference between AI hype and AI value in hotelsHow Jonas Hospitality is creating a best-of-both-worlds platformWhy personalization isn't a luxury—it's the new standardWhat hotels can do today to set better guest expectations tomorrowWatch the FULL EPISODE on YouTube: https://youtu.be/5x3NCfFP53QThis episode is sponsored by Jonas Hospitality: https://www.jonashospitality.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Davis on LinkedIn: https://www.linkedin.com/in/davis-howatt-lambert-a13966a8/Jonas Hospitality: https://www.jonashospitality.com/For full show notes head to: https://themodernhotelier.com/episode/157Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Boutique Consultancy: Balancing High-Touch Service and Growth   In this episode, the discussion revolves around the concept of boutique consultancy, highlighting the benefits of providing a personalized, high-touch service over rapid, automated responses. The conversation delves into the comparison between boutique firms and large-scale competitors, focusing on client satisfaction versus cost-saving strategies. Drawing parallels to Apple's business approach, the discussion extends to the evolution of consulting within the tech industry, emphasizing the importance of intelligent strategy over mere ticket resolutions. The conversation wraps up with practical insights into asset management, device lifecycle strategies, and the challenges and experiences of running a consultancy.   00:00 Introduction to Boutique Consultancy 01:31 The Apple Business Model as a Muse 03:14 The Role of Consulting in Managed Services 08:00 Challenges and Strategies in Client Management 09:22 Team Size and Economic Factors 12:03 Contract Structures and Pricing Strategies 21:25 Analytical Skills and Personal Background 25:51 Personal Time and Future Plans 28:36 Balancing Work and Family Life 29:13 Holiday Plans and Skiing Adventures 30:56 Generational Differences in Technology 33:25 Sustainable Business Practices 36:43 Lifecycle Management of Devices 42:01 Challenges and Strategies in Hardware Sales 47:16 The Importance of Client Relationships 49:31 Final Thoughts and Acknowledgements

What if you could scale your business without sacrificing the personalized service your clients love you for? In this episode of The Ops Authority podcast, I'm joined by Anne-Marie Rose, a expert scaling strategist who helps service providers build thriving, fulfilling businesses that don't require a complete overhaul. We're diving into what it really takes to create a scalable offer one that protects your time, increases your revenue, and still honors the high-touch connection that makes your work so impactful. If you've been wondering how to grow without burning out, this episode gives you the clarity and strategies to do just that. Connect with AnnMarie: Website: http://annmarierose.com Instagram: https://www.instagram.com/askannmarierose/ Facebook: https://www.facebook.com/askannmarierose   For full show notes, check out www.TheOpsAuthority.com/podcast/276 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

In this episode of "ThinkFuture," Chris, sits down with Kathleen Lin Hurtubise, the badass founder and CEO of Aloha HP, a staffing agency in Hawaii that's all about mixing “high tech” with “high touch.” She kicked things off in 2015 after scoring a big gig for the Hawaii Convention Center and now runs three vibes: hospitality, light industrial, and admin roles. When the pandemic tanked her hospitality game, Kathleen flipped the script, spinning off a food delivery service to keep Aloha HP afloat—then poured that cash back into the biz. Their secret sauce? AI that snags top talent fast, paired with a human-first approach—think meditation onboarding and check-ins to keep workers feeling connected. Kathleen's big on building community, especially for entry-level folks, with cool initiatives like “Best Self Through Service.” Looking to 2035, she sees AI shaking up work but says empathetic humans will still rule, with flexible, “whole person” staffing becoming the norm.---Connect with Kathleen: https://www.linkedin.com/in/kat-lin-hurtubise/The First Future Planner: Record First, Action Later: https://foremark.usBe A Better YOU with AI: Join The Community: ⁠https://10xyou.us⁠Get AIDAILY every weekday. ⁠https://aidaily.us⁠My blog: ⁠https://thinkfuture.com

Dr. Mary Barbera shares five key lessons she has learned from working with high-wealth families navigating autism. These insights are applicable to all parents, regardless of financial status, and offer strategies for managing an autism diagnosis, implementing therapy options, and addressing problem behaviors. Dr. Barbera also explains the creation of her High Touch Coaching program, a personalized, hands-on support system that bridges the gap between learning and real-world application for families seeking individualized guidance. See how you can move forward in your autism journey with proven techniques and expert advice.

Before diving into this episode, take a trip down memory lane and revisit our first conversation with Mane Attraction Salon. See how their journey has evolved by listening to our original episode here: Finding Arizona Podcast - Mane Attraction Salon.Our producer got the full high-touch experience at Mane Attraction Salon, walking in with grown-out, sun-fried strands and walking out with a transformation worthy of the Arizona spotlight from the master himself Chris Knudsen. Chris the owner of Mane Attraction Salon, dives into what makes the difference between a quick trim and a true experience. From a welcoming atmosphere to precision haircuts and the salon's commitment to giving back, Chris shares how Mane Attraction has mastered the art of connection—one haircut at a time. Plus, we highlight their upcoming Beauty to the Rescue event on March 9th, where the salon is giving back in a big way with haircuts for donations, a DJ, a bake sale, and incredible raffle prizes—all in support of PAC911.The Key Moments in This Episode Are:00:06:00 - Hair Consultation and Maintenance00:21:24 - Training Program00:25:26 - The Role of a Hairdresser00:31:01 - Post-Pandemic Client Needs00:35:02 - High Touch vs. High Tech01:00:11 - Hiring for Heart and Training for Skill01:10:29 - Beauty to the Rescue Event01:24:04 - Individual Growth and Company Culture01:29:10 - Blow Drying Techniques and Styling Tips01:35:46 - Evolution of Marketing Efforts01:42:31 - Upholding Legacy and Family BusinessThe Resources Mentioned in This Episode Are: Learn more about the Mane Attraction Salonmaneattractionsalon.com . Join the Beauty to the Rescue event on Sunday, March 9th from 10 AM to 2 PM, featuring haircuts for minimum donations, a DJ, and a bake sale. YouTube: Finding Arizona Podcast Facebook: facebook.com/findingarizonapodcast Website: findingarizonapodcast.com LinkedIn: linkedin.com/findingarizonapodcast Twitter: twitter.com/findingarizonaConnect with the Finding Arizona Podcast:Ready to start your own podcast?Found-House powered by The Finding Arizona Podcast is your best find!SPONSORS: Earth Based Body: Get 20% off your first online purchase at earthbasedbody.com/discount/FINDINGARIZONA. Oura Ring: Enjoy $40 off your purchase using our link: ouraring.com. SeatGeek: Get a $20 discount on your tickets with code FINDINGARIZONA at seatgeek.com.

Dive into the world of high-touch SaaS with Vee24's CEO, Tomer Azenkot. From tech roles to CEO insights, explore how close customer interaction propels company success. Uncover the power of video chat in elevating the buying experience and why focusing your market strategy reaps rewards. Join us for a masterclass in customer-centric growth.Here are a few topics we'll discuss on this episode of the Product Launch Podcast.From coding to CEO: A tech journeyThe value of direct customer experienceVideo chat as a game-changer for salesImportance of focused market strategyMeasuring SaaS success with precisionResources:Vee24Podcast ChefNxtStepConnect with Tomer Azenkot:LinkedInConnecting with our host, Sean Boyce:LinkedInEmailQuotables:04:45 - I'm not super technical or maybe I don't have an engineering background, so how am I gonna be able to like lead this team or this company or what have you? I end up finding it's almost the opposite of that, as in what you just described. If you follow more along the lines of that type of a path where you've, you've been close to the customer, you've been obsessed about representing them in certain situations and leading with that kind of data that can have a significantly greater positive impact, I would say, in terms of like the outcomes, successful outcomes or the success that we're trying to achieve with the companies that we're building. So huge advocate for it. I had to learn it the hard way. I skipped steps earlier in my career, I paid for it, but now I know how important. It's so appreciate you underscoring the importance. 05:42 -  I'm not technical, but, or I'm not a salesperson, but it, I don't think that's a good answer. You have to be technical, you have to be a salesperson, you have to be everything, especially when you're in front of the customer. And, and using that as a scapegoat or an excuse is just doesn't cut it. Especially not when information is so available to us. You can, you can Google, you can, you can look things up real easily. You can ask someone for help. 09:26 -  So in the world of retail, we focus very much on the high consideration purchases, so jewelry, cosmetics, high-end luxury products in general automotive. So if you're buying, buying a vehicle, you want to see the vehicle, you wanna maybe speak with someone and have a conversation with 'em that goes beyond something that you would ask a chatbot and financial services because seeing someone is really important in order to build trust. So it's not always about seeing the product over video, sometimes it's just about seeing another person on video like, like you and I are seeing each other right now over Zoom. 22:00 - Definitely measure very carefully everything to do with EBITDA and cash. That's something that, especially in, in let's say the last year, year and a half, where fundraising is more challenging. Many companies have to last need their rounds to last longer. And I think many companies have gotten into trouble because they initially raise money for let's say 24 months, but now they need to make it work for 48. Being able to predict cash flow is incredibly important. And it's not always very simple because you can't predict whether customers will pay on time or not, especially when you're longer-term contracts and they pay annually and non-monthly. So I've actually, as of about six months ago, I've shifted our cashflow tracking to a weekly basis instead of a monthly basis. And that's actually helped a lot. It helped me understand much more how the business operates, both in terms of cash going in and cash going out. 20:49 - Well one thing comes to mind, which is important for our, our investors and basically at the board level, I, I do a very good job, I think in measuring backlog of revenue. So beyond who's paying us today right now, based on what's committed into the future, we have kind of a chart that shows over time how much of that revenue is locked in for 12, 18, 24 months into the future. So that's something that not, I don't think everyone measures at, at this stage of a company. You know, when you're in, in your single digit millions in a RR something that I've measured always. And it's, it's good to show the investors, you know, we've renewed a contract with, with a particular customer and now they're locked in for the next two years of the next three years and that revenue is locked in and we can be very pre we can predict well the, the revenue into the future.  Free Email CourseHow to Build a Profitable AI-Powered B2B SaaS Business for Less Than $750 - https://nxtstep.io/b2bsaasConnect with SeanSubscribe to my YouTube Channel - https://www.youtube.com/@nxtstepseanConnect with me on LinkedIn - https://www.linkedin.com/in/sean-boyce/Notes generated by Podcast Show Notes  (podcastshownotes.ai)

In today's episode of the Stacking Your Team Podcast, I'm diving into a topic that many leaders are finding more relevant than ever: managing remote team members. I'm excited to share strategies from a recent coaching session with a former client who wanted to tackle team turnover, especially among her remote workers. I'll walk you through a comprehensive playbook that includes strategies like planning in-person visits, enhancing training methods, and creating a sense of community.  Whether your team is fully remote or working in a hybrid model, these insights will help you enhance your leadership skills and build a cohesive, high-performing team. Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Confidence Starts Here: Get the Ask Shelli scripts to know what to say and how to say it. Free Resources: Click here to get our list of red flags to watch for in interviews. Click here to get the 12 Ways to Motivate Your Team Without a Pay Raise guide. Click here for free resources and tools from Stacking Your Team. Click here to get the guide on how to position your role as their next best career move. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter

The banking industry stands at a pivotal crossroads as we approach 2030. While the past quarter-century was defined by digital transformation, which brought unprecedented efficiency and convenience, it also created an unexpected paradox: the loss of personal connection in banking relationships. In this episode of Banking Transformed, Michael Abbott, Senior Managing Director and Global Banking Lead at Accenture, discusses how artificial intelligence and emerging technologies will help banks bridge this gap. They will enable them to combine digital efficiency with the personal touch that defined banking's golden era. We also explore how banks can differentiate themselves in an increasingly competitive landscape where technology alone is no longer enough to win customer loyalty.

List-Building Tactics For Email Growth So how do Tim Ferriss and James Clear do it? How do they get millions of people on their email lists and, most importantly, how do they keep people subscribed? I believe a small email list of engaged subscribers and active buyers outweighs a large email list any day, but we have a lot to learn from these two men's strategies. Listen to this episode to hear which of their tactics I'm going to be using to grow my own email list this year. A $40M Business Owner Reverts to a $5/hour Strategy for His Success   The truth is, you don't need large numbers of subscribers like Ferriss and Clear to succeed. The lists cultivated with high-touch strategies may be "small" in comparison to millions, but the engagement of the subscribers produces incomparable results. Learn the exact direct sales flywheel strategy of Nathan Barry and how his manual efforts produced undeniable success even in this automated AI world. Let's Talk Tactics Building your email list will not happen overnight, and it certainly does not end with putting a subscribe button on your website. In this episode, I share my plan for growing my email list this year and how I plan to keep my subscribers engaged. You'd be surprised to learn the value you need in order to grow could be something you've already created. Stay to the end for some great ideas for freebies to offer, as well as my favorite way to impact engagement with my top readers. Don't let your email list stay stagnant for another year! Create your lead magnet and make your content so valuable for your subscribers that they never want to leave your list.  What's In This Episode Mailing list maintenance and engagement The $5 an hour strategy inspired by Nathan Barry Personal touch in content creation for stronger relationships Ensuring consistency and reliability in communication List-building strategies    What To Do Next Visit lisalarter.com/e177 for all resources from this episode.

How can advancement combine "high tech" and "high touch" to identify, engage, and partner with supporters? How can you create a culture of giving and what facilitates or inhibits that? We discuss these questions with Nancy Felix, Associate Dean for Advancement & Strategic Initiatives at Carnegie Mellon University's Mellon College of Science.

In today's increasingly digital world, I'm here to remind you that nothing beats a little human connection! Whether you're running a service-based business, coaching, teaching, or simply trying to make an impact, high-touch and personal outreach is the business strategy you need to succeed in 2025 and beyond.Ready to make 2025 your most connected and successful year yet?Come join me in the Passionate & Prosperous Academy where we make your business dreams a reality. And if you're itching to hit the ground running, sign up for my free Profitable Coaching Business Bootcamp happening the week of January 13th. It's five days of fun, focus, and serious business transformation.For more ways to work with me (including VIP days and one-on-one coaching), visit www.staceybrassrussell.comGet Full Show Notes, Event Sign Ups and More Information Here:http://www.staceybrassrussell.com/podcast

In this episode of the Creating Superfans podcast, I dive into the third pillar of my SUPER Model framework: Personalization. I explore the powerful impact personalization has on the customer experience, emphasizing the need for a balance between high-tech and high-touch approaches. I share some heartwarming examples and innovative strategies from industry professionals that highlight how personalization can transform customer relationships. Whether through automated recommendations or thoughtful personal gestures, creating tailored experiences is crucial for turning customers into superfans. Plus, I discuss the importance of respecting privacy and offer insights on how you can gather valuable feedback to enhance personalization in your own business.Listen to my podcast episode with David Wachs, CEO of Handwrytten--Subscribe to Brittany's biweekly newsletterFollow Brittany on LinkedIn and InstagramGrab a copy of Creating Superfans on Amazon

Click here to view Small Circle: https://www.smallcircle.com/  Get The Disciple Makers Podcast Premium Feed: https://disciplemakerspodcast.supercast.com/  Today's episode will help us understand how to effectively use the Small Circle mobile app to enhance relational disciple-making, streamline church activities, and track spiritual growth with advanced features and practical insights. Join Steve McCoy as he presents the final session for Small Circle at the Discipleship.org National Forum. In this session, Steve explores the intersection of technology and relational discipleship, focusing on a mobile app designed to enhance disciple-making. Learn how the app's features—such as pre-session information sharing, customized relational tools, and secure functionalities—can streamline and deepen the discipleship process. Also, discover the app's global impact, with multiple language support and special features for use in persecuted regions. Practical insights on engaging youth and managing church-wide discipleship metrics are also shared. Perfect for pastors, discipleship leaders, and tech-savvy followers looking to elevate their approach to disciple-making. Check out Discipleship.org for resources on disciple-making: https://discipleship.org/resources/  Check out Discipleship.org Audio Books: https://discipleship.org/resources/ebooks/  Key Takeaways 00:00 Welcome and Introduction 10:10 Customizing Your Discipleship Experience 24:51 Pairing and Metrics: Enhancing Discipleship Accountability 32:55 Tracking Discipleship Progress with the Mobile App 40:55 Q&A: Using the App for Discipleship 43:40 Q&A: Theological Background and Youth Ministry 51:55 Q&A: Practical Tips and Final Thoughts Resources on Discipleship  

In this episode of the Operate Podcast, we explored the transformation of the banking sector through technology, leadership, and community engagement. Our guest, Marc Rehberger, delves into his journey from technology companies to leading tech-enabled banking at Customers Bank. We discussed cutting-edge advancements in real-time payments, the strategic adoption of technologies like RTP and FedNow, and their long-term impacts on financial institutions. The discussion highlighted how banks have adapted to unprecedented times, emphasizing agility, decision-making, and the integration of modern FinTech solutions with traditional banking practices. We also touched on the invaluable role of community banks in the U.S. financial system, their unique understanding of local markets, and the collaborative ecosystem they foster. Throughout the episode, we emphasized the balance between technological adoption, regulatory compliance, and maintaining personal customer relationships, which we both believe will persist in banking. Marc shared his insights on leadership, the power of mentorship, and the importance of investing in people, concluding with practical advice for professionals eager to innovate in their banking careers. Tune in to discover how combining traditional banking strengths with modern technology creates a dynamic and exciting environment for both customers and employees. Thanks to show sponsor, BankTech Ventures! CHAPTER MARKERS: 00:00 Preview 00:37 Intro 00:54 Sponsor 01:28 Guest Introduction: Marc Rehberger 02:40 Marc's Career Journey 05:17 Transition to Customers Bank 07:56 Role and Responsibilities at Customers Bank 15:14 Challenges and Successes in Banking 24:37 The Importance of Community Banks 27:28 Challenges Facing Community Banks 29:04 The Importance of Technology Partnerships 31:31 Advice for Bankers on Tech Integration 36:43 The Role of Core Technology in Banking 38:47 The Future of Banking: Open Banking and Portability 47:55 Core Values and Personal Reflections 50:53 Advice for Early Career Professionals 52:59 Conclusion and Final Thoughts

It's time to elevate our client experiences with these high touch ideas you may be missing. We'll be exploring how to go beyond the basics and create a truly exceptional experience for your clients, all without breaking the bank. We are sharing free high touch ideas that will make you stand out from the crowd and explain how understanding your clients' goals and pain points to make their lives easier is crucial. We give you the actionable tips for providing valuable communication and building lasting relationships with your buyers and sellers. We even share with you our philosophies on closing gifts and what our favorite closing gift ideas are. It's time to start seeing yourself as a service provider, not a salesperson, and bringing in ways to surprise and delight your clients with thoughtful gestures. Join us as we chat about how to deliver a high end experience that builds trust, loyalty, and ultimately, more business for you!   Address stamp link: https://www.masonrow.com/personalized-stamp-gift-set Leave us a review at ratethispodcast.com/hustlehumbly Get your FREE Database Template  Email Templates 101: emailtemplates101.com Build Your Own Business 101: hustlehumblypodcast.com/byob Agent Systems 101: agentsystems101.com All Resources: hustlehumblypodcast.com Submit your topic ideas and toasts to team@hustlehumblypodcast.com.  

Summary In this conversation, Alex Levin, co-founder and CEO of Regal, discusses his journey from working in technology companies to founding Regal, a company focused on transforming contact centers into high-touch customer engagement platforms. He shares insights on the evolution of contact centers, the importance of understanding customer needs, and the challenges faced by small businesses. Alex also delves into the entrepreneurial journey, including the fundraising process, execution versus ideation, and lessons learned from building Regal. He emphasizes the significance of having the right motivations, understanding customer segments, and the need for effective marketing strategies. Takeaways Every company in the future would be a technology company. The winning model wasn't self-serve only, it was self-serve plus that personal touch. You shouldn't be relegated to sort of the low touch deflection model. You have to really believe that this thing has to exist. You need to be very honest with yourself about where you're strong, where you're weak. Fundraising is specifically raising money for venture capitalists. You want to find the people who already believe in your thesis. You have to ask yourself, what is the riskiest thing that I'm trying to prove? You should really think about if you're gonna be the B, what kind of sale do you want? You should stop taking the wrong customer. Chapters 00:00 Introduction to Alex Levin and Regal 03:23 The Evolution of Contact Centers 06:11 Understanding Customer Engagement 09:08 Building Regal: The Journey Begins 11:42 Transitioning from Employee to Entrepreneur 17:54 The Importance of Belief in Your Business 21:48 Networking and Its Double-Edged Sword 24:52 The Early Days of Regal and MVP Development 25:24 The Journey to Validation 28:54 Understanding Fundraising Dynamics 34:24 Navigating the Post-Fundraising Landscape 37:28 Execution: From Ideation to Reality 45:53 Lessons Learned and Future Directions ----Credits:Hosted by Michael Smith and Ryan RoghaarProduced by Ryan RoghaarTheme music: "Perfect Day" by OPM  The Carton:https://medium.com/the-carton-by-eggsFeature with Zack Chmeis of Straight Method up now! https://medium.com/the-carton-by-eggs/zack-chmeis-35dae817ac28   The Eggs Podcast Spotify playlist:bit.ly/eggstunes   The Plugs:The Showeggscast.com@eggshow on twitter and instagram On iTunes: itun.es/i6dX3pCOn Stitcher: bit.ly/eggs_on_stitcherAlso available on Google Play Music!   Mike "DJ Ontic" shows and infodjontic.com@djontic on twitter   Ryan Roghaarhttp://rogha.ar

Exclusive offers for Alex & Annie Listeners: - Get a FREE OwnerPoint Analyst with a demo ($1200 value). Enjoy 10% off OwnerPoint Pro or OwnerPoint Connect services, plus over 50% off additional markets and zip codes. Alex & Annie listeners also receive free Jini for Property Managers.  Claim this offer here: ⁠⁠https://www.ownerpoint.io/alex-and-annie⁠⁠ - Mention "Alex & Annie" when you sign up with Boom to get 50% off your onboarding fee and 1 month FREE. Visit ⁠⁠⁠https://www.boomnow.com/⁠⁠ to claim this limited-time deal! In this episode of Alex & Annie: The Real Women of Vacation Rentals, we are joined by Ian Carter, the former CEO of Hilton International and current Chair of the Board for Watches of Switzerland, Eataly, The Boston University School of Hospitality and Administration, and Boom. Ian shares his remarkable career journey, from his early days at General Electric to leading Hilton International through its historic merger with Hilton Hotels Corporation. We also dive into the vacation rental market, where Ian reflects on the challenges and opportunities this sector presents, especially in comparison to his experience in the hotel industry. He highlights the increasing role of AI and technology in managing vacation rentals and the importance of personalizing guest experiences.  Key Topics Discussed:

For too long, real estate investors and property managers have struggled with communication gaps, limiting their investment potential. We invited Bryan Jenkins to introduce Lineage, a groundbreaking platform. Discover how this tech-enabled solution provides financial clarity, proactive communication, and collaboration tools, empowering both sides to achieve greater success and unlock new heights in real estate investments.   WHAT YOU'LL LEARN FROM THIS EPISODE   Lineage: What it is and how it benefits property managers and investors  Struggles faced by property managers and investors in terms of communication The importance of a high-touch personalized approach in real estate investing alongside high-tech How property management companies use data-driven insights to help their investors with their portfolios   ABOUT BRYAN JENKINS MPM, RMP, SFR  With over 23 years of experience as a Professional Residential Property Manager, Bryan Jenkins brings a wealth of expertise to every aspect of property management. He earned his Residential Management Professional (RMP) designation through NARPM in 2014 and achieved the prestigious Master Property Manager (MPM) designation in 2017. As one of only three MPM-designated property managers in Alabama and among fewer than 300 nationwide, Bryan is committed to maintaining the highest industry standards. In addition to holding Real Estate Broker licenses in Georgia and Alabama, Bryan is a proud veteran of both the US Navy and the US Army, where he developed his discipline, dedication, and leadership skills. He is now part of Lineage, a real estate investment platform that creates financial clarity and helps property managers and investors profitably grow their portfolios. Bryan is also passionate about giving back to the property management industry through his company, PM Business Implementors, where he helps owners/operators enhance their operations, improve processes, and boost revenue per door.   CONNECT WITH BRYAN  Website: National Association of Residential Property Managers | Lineage   LinkedIn: Bryan Jenkins MPM, RMP, SFR CONNECT WITH US: If you need help with anything in real estate, please email invest@rpcinvest.com  Reach Ron: RP Capital Leave podcast reviews and topic suggestions: iTunes Subscribe and get additional info: Get Real Estate Success Facebook Group: Cash Flow Property Facebook Community Instagram: @ronphillips_ YouTube: RpCapital Get the latest trends and insights: RP Capital Newsletter  

In this episode of the Crazy Wisdom Podcast, Stewart Alsop sits down with Aaron Fried, founder of Dainty Diamond and former founder of a company acquired by High Touch. The conversation weaves through topics like remote work and the appeal of Buenos Aires, the evolution of e-commerce, and the challenges of knowledge management in the digital age. Aaron shares insights from his entrepreneurial journey, reflecting on how technology influences human connections and the future of business. If you're interested in learning more about Aaron's work, you can visit his website or connect with him on Instagram and Twitter.Check out this GPT we trained on the conversation!Timestamps00:00 Introduction and Spontaneous Podcast Setup00:41 Living the Digital Nomad Life in Buenos Aires02:38 The Warmth and Culture of Argentina05:09 The Story of Tilt and Crowdfunding Adventures09:30 Knowledge Management and AI in the Workplace21:37 Defining Knowledge vs. Intelligence22:07 AI's Impact on E-commerce23:23 Challenges in Building a Brand23:46 The Human Element in AI24:24 Personal Assistant AI Experience25:13 Introducing Dainty Diamond26:00 Branding and Inspiration from Buenos Aires29:31 Community and Networking in Buenos Aires32:33 Future Plans and AI Conference33:18 Knowledge Management in E-commerce36:37 E-commerce Operations and Challenges40:17 Supplier Relationships and Trade Shows41:59 Conclusion and Contact InformationKey InsightsRemote Work in Buenos Aires: Aaron Fried highlights the growing appeal of Buenos Aires as a hub for remote work, driven by its vibrant culture, welcoming community, and the flexibility that technology offers. The city's unique blend of European architecture and Latin American energy creates an ideal environment for digital nomads looking to build a community while balancing work and leisure.The Evolution of E-commerce: Aaron's experience in founding Dainty Diamond illustrates the rapid evolution of e-commerce, where launching a business has become more accessible than ever. He emphasizes the importance of blending creativity with data-driven strategies to build a brand that resonates with customers, while also navigating the complexities of supply chain management and digital marketing.Challenges in Knowledge Management: Reflecting on his previous venture, Aaron discusses the challenges organizations face in managing and transferring knowledge, especially in a remote work environment. He underscores the value of tools like Slack and AI-driven applications that help streamline the flow of information, reducing inefficiencies and enhancing collaboration within teams.Impact of AI on Business: The conversation touches on the transformative impact of artificial intelligence on various aspects of business, from automating mundane tasks to enhancing customer interactions. Aaron believes that while AI can handle data processing and surface-level tasks, the human element remains crucial for deeper understanding and emotional connection in business.Building a Brand in the Digital Age: Aaron shares insights into the art of building a brand, particularly in the luxury jewelry market. He emphasizes the importance of creating an emotional connection with customers and the role of storytelling in differentiating a brand in a crowded marketplace. This involves not just selling a product but curating an experience that aligns with the brand's values.Community and Networking in Argentina: The discussion highlights how Buenos Aires fosters a strong sense of community among both locals and expats. Aaron shares his experiences of connecting with the tech and startup communities in the city, noting how these interactions have enriched his personal and professional life. This sense of community is seen as a vital element in the success of remote work and entrepreneurial ventures in the city.The Future of Business with AI: Finally, Aaron and Stewart explore the potential future of business in the age of AI, where the competition shifts from human versus machine to leveraging AI as a tool to enhance human creativity and decision-making. They discuss the need for businesses to adapt to this new paradigm, where AI can handle repetitive tasks, allowing humans to focus on innovation and strategic thinking.

Have you clearly defined your service offering to the extent that you can productize it? Or do you prefer to customize your approach for each client's needs? Which strategy aligns better with your agency's objectives and overall success? Today's featured guest transitioned from providing highly customized services, which impacted his team's ability to meet deadlines and adhere to budgets. He has since adopted a productized model and is currently exploring how to effectively present differentiated pricing tiers. Join us as we delve into invaluable insights on launching and scaling a creative agency, optimizing your service offerings, and gracefully managing a co-founder's exit. Matthew McIver is the founder and CEO of Commence Studio, a B2B brand and e-commerce agency with a proven track record for helping purpose-driven companies build widely-known brands. He shares his journey from graphic designer to agency owner and offers insights for those considering buying or selling a business. In this episode, we'll discuss: The hidden costs of customization. Learning the value of processes and standardization. Two paths to agency growth Subscribe Apple | Spotify | iHeart Radio Sponsors and Resources E2M Solutions: Today's episode of the Smart Agency Masterclass is sponsored by E2M Solutions, a web design, and development agency that has provided white-label services for the past 10 years to agencies all over the world. Check out e2msolutions.com/smartagency and get 10% off for the first three months of service. Navigating an Agency Partner's Exit Ever since high school, Matt envisioned a future where he would own an agency—an aspiration he regarded as the pinnacle of success for a graphic designer. After honing his skills in design and photography at art school, he made the transition into the agency world, where he worked as a freelance designer and web developer at several firms. Eventually, Matt partnered with a like-minded individual to embark on the ambitious venture of starting their own business, pooling together just $500 to kickstart their dream. Matt quickly learned that building a successful business requires immense perseverance—navigating through growth, setbacks, and the resilience to rise again. After years of building the agency together, Matt's partner experienced burnout and lost his passion for entrepreneurship. The split was amicable, characterized by mutual respect and a buyout agreement that allowed both parties to prioritize their respective futures without ego interference. Reflecting on this pivotal period, Matt notes the buyout agreement they drafted through LegalZoom served its purpose in outlining the terms of their separation. However, he recognizes that a more tailored agreement crafted by a legal professional would have provided additional benefits and advises having a comprehensive and detailed agreement in place when entering a partnership. The Hidden Cost of Customization and Not Having SOPs Looking back at his experience building the agency with his partner, Matt reflects on how the agency saw rapid and significant growth. However, he recognizes their journey was largely improvised, resulting in various shortcomings, the most notable being the lack of processes. As they scaled, they inadvertently constructed a business model centered around their craft and talent, leading to a portfolio that lacked distinction among brands. The agency found itself specializing in a singular type of design, which necessitated training every new hire—both designers and developers—in the same approach. No documented SOPs were in place, as each product was custom-built for new clients. This absence of structured processes led to several oversights, not necessarily diminishing quality, but causing them to miss deadlines and exceed budgets. Matt realized he was essentially forfeiting potential revenue by not understanding the value of the ideas they were providing for free. More recently, they moved into a productized format that helped take their sales cycle from 88 days to just 8 days. They have packaged their services into standardized offerings that can be easily replicated and sold to multiple clients by creating a catalog of three tiers of services. The Power of Standardization & Learning the Value of Processes Moving into a more productized format poses the question of how much to charge for each of their service's tiers and whether or not they should make those prices public on their website. On one hand, having value-based advisory emphasizes the importance of providing personalized, strategic advice to clients. Rather than treating clients like a commodity, their approach is based on the individual needs and goals of each client. On the other hand, research indicates that clients like to know the options available to them. After refining their sales process, Matt is now able to ask the right questions to find out what kind of business the leads are in, and their size, and position their product catalog quickly accordingly. He then presents all three options in their catalog and highlights the one he recommends for that specific client. However, this has sometimes created confusion among clients who feel overwhelmed by the options. Ultimately, clients seek to engage with an industry expert they can trust to provide effective solutions to their challenges. They don't want to make decisions but rather have someone take care of the problem and present solutions that make it a no-brainer. It's important to position yourself as a trusted advisor to clients, which is why presenting the right price offering based on the client's needs and budget after the initial meeting might be the best option. High-Touch vs. High-Efficiency: Two Paths to Agency Growth The key to value-based advisory is the ability to guide clients through complex decision-making processes and offer expert recommendations based on their unique needs. It's an approach that involves actively listening to clients, understanding their pain points, and presenting solutions that align with their goals. However, there's no one-size-fits-all approach to scaling an agency and while some entrepreneurs may choose to focus on offering high-end, personalized services at premium prices, others may find success by adopting a more streamlined and cost-effective approach. For instance, some agency owners have found success in "creating a factory", a powerful and thought-provoking idea that challenges traditional notions of pricing and service delivery. This is the case of David, who built a successful agency by offering low-priced services in a streamlined and efficient manner. By focusing on efficiency, simplicity, and scalability, David was able to attract a large number of clients and ultimately sell his agency for a substantial sum. His approach of offering standardized services at a low price point may seem counterintuitive to some, especially in an industry where high prices are often equated with quality. Ultimately, the key is to understand your target market, identify their needs and preferences, and tailor your business model accordingly. Building a Strong Culture that Prioritizes Flexibility and Growth Opportunities Matt is very conscious of the fact that his team is his greatest asset and is committed to treating them with respect while providing compelling reasons for them to remain with his agency. He feels a profound sense of gratitude for the loyalty shown by some employees who have been with the agency since its inception, even amidst various challenges and transitions. His vision has always been to cultivate a close-knit team of around fifteen members, and although recent difficulties necessitated a downsizing, he is now focused on rebuilding. He takes pride in building a strong culture that values time and freedom, especially as a new father. He also recognizes the importance of offering flexibility and a supportive culture for their team. By focusing on transparency, open communication, and providing tools for retention, he has been able to create a positive work environment where employees feel valued and supported. In addition to offering competitive benefits such as health and wellness benefits, gym benefits, and paid time off, Matt goes above and beyond to support his team through personal challenges and difficult times. His dedication to prioritizing employee well-being reflects a genuine commitment to investing in his team members, recognizing that they are more than just assets or sources of income. Do You Want to Transform Your Agency from a Liability to an Asset? Looking to dig deeper into your agency's potential? Check out our Agency Blueprint. Designed for agency owners like you, our Agency Blueprint helps you uncover growth opportunities, tackle obstacles, and craft a customized blueprint for your agency's success.

Are you ready for some straight talk about what it really takes to build a profitable coaching business in today's evolving market? In a world where marketing strategies are shifting and client behaviors are changing, it can be tough to know exactly where to invest your time, energy, and money to grow the business of your dreams.That's why in this episode, we're pulling back the curtain and diving into the nitty-gritty of what's working now in online business with special guest Ashley Brasseaux, a marketing and launch strategist who has supported clients in generating millions of dollars in revenue.Get Full Show Notes, Event Sign Ups and More Information Here:http://www.staceybrassrussell.com/podcast

Nikki welcomes Danielle LaFleur to the podcast this week. Danielle is a transformative keynote speaker with 30 years of experience in Marketing, IT, Network Design, and Leadership Training. As the founder of Easy As Pie Design, she excels in strategic planning and AI integration for digital marketing. Danielle holds degrees from the University of Washington and multiple certifications, including Six Sigma and MCSE, and she is also an advocate for continuous improvement and technological innovation. Her talks provide insights and strategies for thriving in the digital and AI-driven business landscape. Nikki and Danielle discuss the delicate balance between cutting-edge AI tools, the human touch in business, and AI's impact on customer experiences and productivity. They talk about the nuances of AI evolution, from its current capabilities to the aspirations of Artificial General Intelligence (AGI). Tune in to learn how businesses can leverage AI to streamline processes, enhance customer interactions, and drive innovation, all while preserving authenticity and connection. Nikki and Danielle explore the concept of "prompt engineering," where precision in input parameters unlocks AI's full potential, and they also talk about the real-world examples of how AI optimizes tasks, from crafting landing pages to managing client interactions! With the transformative power of AI, listen in to this episode to discover the importance of ensuring personalized connections even with technological advancements. Gain insights into the evolving nature of work in this era of AI, where creativity, collaboration, and adaptability remain what's most important! Nikki invites you to join the Sales Maven Society. Take advantage of this opportunity for you and Nikki to work together. Bring your questions, concerns, and sales situations; she provides answers and guidance to boost your confidence. Join the Sales Maven Society here, click Join Today, and then checkout and use coupon code 47trial to get your first month for $47.00!   In This Episode: [00:37] - Nikki is interviewing Danielle LaFleur of Easy As Pie Design. [03:40] - Danielle argues that customer service relies on leveraging tools to prioritize personalized attention, with AI oversight ultimately being essential. [05:43] - AI evolves from matching human capabilities to surpassing them, ultimately aiming for autonomy. [07:38] - Nikki reveals that she uses AI in her business to expedite problem-solving and brainstorming during coaching sessions. [09:12] - Danielle uses AI to enhance client interactions, leveraging insights for tasks such as webpage design. [12:52] - Danielle argues that prompt engineering in using AI helps ensure quality results. [14:24] - Danielle adds that prompt engineering is important when it comes to directing AI, similar to onboarding an intern. [17:00] - Specify ChatGPT's role, client, desired outcomes, context, and criteria, and then prompt for relevant information. [18:05] - For effective AI guidance, Danielle advocates for defining roles, offering context, setting criteria, giving clear instructions, and including examples. [21:44] - Integrating AI into high-touch interactions depends on business model and personal capacity. [24:13] - Danielle touches upon how businesses adopt AI-driven customer service for empathetic, efficient assistance. [27:05] - Nikki argues that, for solopreneurs or small teams, leveraging AI like ChatGPT requires tailored strategies. [28:09] - Hume, which is powered by AI emotional recognition, transforms customer interactions by offering personalized assistance without direct involvement. [31:11] - Danielle explains how automatically organizing calls, noting actions, and facilitating quick information retrieval assists with managing projects. [34:45] - Embracing creativity as your greatest asset empowers innovation and challenges traditional norms. [37:17] - Danielle encourages listeners to recognize your uniqueness and creativity which will foster self-esteem and shape AI to amplify your skills. [40:50] - Discovering joy in various aspects of life, from sleeping to witnessing growth in collaborative environments, brings Danielle genuine joy. [42:20] - Danielle reveals that she loves to travel, which often surprises others with spontaneous day trips across continents. [43:43] - In executive consulting, Danielle analyzes companies, tailors AI solutions, and empowers businesses of all sizes. [45:16] - What's the best way to connect with Danielle? [46:25] - Danielle feels that Nikki's presence in her life is a blessing, transforming her sales process drastically for the better!   For more actionable sales tips, download the FREE Closing The Sale Ebook.   Find Nikki: Nikki Rausch nikki@yoursalesmaven.com Facebook | Twitter | LinkedIn | Instagram Sales Maven Society Work With Nikki Discussion To download free Resources from Nikki: www.yoursalesmaven.com/maven    Find Danielle: Easy As Pie Design LinkedIn  

Craig Grant is a distinguished speaker who has expertise in the impact of artificial intelligence (AI) on the real estate sector, among other things. Grant's insights, which are specialized in fact-checking and legal compliance in AI-generated content, result from his nationwide exposure and participation in high-profile events such as the High-Tech and High-Touch Summit. Grant's perspective on AI's influence on real estate encompasses a transformative shift, believing it will revolutionize every facet of the industry, including communication, marketing, property search, and transaction processes. His unique viewpoint is shaped by his conviction that AI will give birth to a new era of super realtors leveraging AI tools for enhanced customer service and communication. He perceives AI as a game-changer that will streamline transaction processes, bolster security, and minimize human intervention in contracts and underwriting, making the entire real estate transaction more efficient and secure.TIME STAMPS(00:03:07) Risk Mitigation in Evolving Artificial Intelligence(00:06:46) Tailored AI Platforms Enhancing Specific Tasks Functionality(00:13:09) Ensuring Compliance in AI-Generated Realtor Content(00:17:23) AI-Driven Video Creation and Editing Innovations(00:22:27) Enhancing Real Estate Transactions with AIACTIONABLE INSIGHTS- Implement safeguards to mitigate potential risks of AI technology- Choose AI platforms tailored for specific tasks to enhance productivity- Verify information pulled by AI databases before using it for marketing materials- Utilize AI tools like Descript for video content creation and editing- Leverage AI tools in real estate to streamline transactions and improve customer service