Podcasts about high touch

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Best podcasts about high touch

Latest podcast episodes about high touch

IBS Intelligence Podcasts
EP843: Money is personal – how modernisation could save the bank branch

IBS Intelligence Podcasts

Play Episode Listen Later Mar 21, 2025 10:45


Emily Steele, President, SavanaHeadlines in the UK and Europe still talk of bank branch closures, However, in the US there are signs of a resurgence in traditional banking, with almost 100 net new branches opening in 2023 and almost double that number in 2024. Despite the digital shift, even in Gen Z, when asked their preference, a majority would opt for personalised advice. There is an opportunity here for banks to re-imagine the in-person experience. Robin Amlôt of IBS Intelligence speaks to Emily Steele, President of banking tech provider Savana.

thinkfuture with kalaboukis
1076 HIGH TECH, HIGH TOUCH: STAFFING'S FUTURE

thinkfuture with kalaboukis

Play Episode Listen Later Mar 19, 2025 30:51


In this episode of "ThinkFuture," Chris, sits down with Kathleen Lin Hurtubise, the badass founder and CEO of Aloha HP, a staffing agency in Hawaii that's all about mixing “high tech” with “high touch.” She kicked things off in 2015 after scoring a big gig for the Hawaii Convention Center and now runs three vibes: hospitality, light industrial, and admin roles. When the pandemic tanked her hospitality game, Kathleen flipped the script, spinning off a food delivery service to keep Aloha HP afloat—then poured that cash back into the biz. Their secret sauce? AI that snags top talent fast, paired with a human-first approach—think meditation onboarding and check-ins to keep workers feeling connected. Kathleen's big on building community, especially for entry-level folks, with cool initiatives like “Best Self Through Service.” Looking to 2035, she sees AI shaking up work but says empathetic humans will still rule, with flexible, “whole person” staffing becoming the norm.---Connect with Kathleen: https://www.linkedin.com/in/kat-lin-hurtubise/The First Future Planner: Record First, Action Later: https://foremark.usBe A Better YOU with AI: Join The Community: ⁠https://10xyou.us⁠Get AIDAILY every weekday. ⁠https://aidaily.us⁠My blog: ⁠https://thinkfuture.com

Turn Autism Around
#311: Autism Coach for Families: 5 Lessons from High Touch Coaching

Turn Autism Around

Play Episode Listen Later Mar 4, 2025 28:36


Dr. Mary Barbera shares five key lessons she has learned from working with high-wealth families navigating autism. These insights are applicable to all parents, regardless of financial status, and offer strategies for managing an autism diagnosis, implementing therapy options, and addressing problem behaviors. Dr. Barbera also explains the creation of her High Touch Coaching program, a personalized, hands-on support system that bridges the gap between learning and real-world application for families seeking individualized guidance. See how you can move forward in your autism journey with proven techniques and expert advice.

Finding Arizona Podcast
PODCAST #446: MANE ATTRACTION SALON - REDISCOVERING ARIZONA A Special Series: Arizona Finding Their Next Chapter

Finding Arizona Podcast

Play Episode Listen Later Feb 22, 2025 81:39


Before diving into this episode, take a trip down memory lane and revisit our first conversation with Mane Attraction Salon. See how their journey has evolved by listening to our original episode here: Finding Arizona Podcast - Mane Attraction Salon.Our producer got the full high-touch experience at Mane Attraction Salon, walking in with grown-out, sun-fried strands and walking out with a transformation worthy of the Arizona spotlight from the master himself Chris Knudsen. Chris the owner of Mane Attraction Salon, dives into what makes the difference between a quick trim and a true experience. From a welcoming atmosphere to precision haircuts and the salon's commitment to giving back, Chris shares how Mane Attraction has mastered the art of connection—one haircut at a time. Plus, we highlight their upcoming Beauty to the Rescue event on March 9th, where the salon is giving back in a big way with haircuts for donations, a DJ, a bake sale, and incredible raffle prizes—all in support of PAC911.The Key Moments in This Episode Are:00:06:00 - Hair Consultation and Maintenance00:21:24 - Training Program00:25:26 - The Role of a Hairdresser00:31:01 - Post-Pandemic Client Needs00:35:02 - High Touch vs. High Tech01:00:11 - Hiring for Heart and Training for Skill01:10:29 - Beauty to the Rescue Event01:24:04 - Individual Growth and Company Culture01:29:10 - Blow Drying Techniques and Styling Tips01:35:46 - Evolution of Marketing Efforts01:42:31 - Upholding Legacy and Family BusinessThe Resources Mentioned in This Episode Are: Learn more about the Mane Attraction Salonmaneattractionsalon.com . Join the Beauty to the Rescue event on Sunday, March 9th from 10 AM to 2 PM, featuring haircuts for minimum donations, a DJ, and a bake sale. YouTube: Finding Arizona Podcast Facebook: facebook.com/findingarizonapodcast Website: findingarizonapodcast.com LinkedIn: linkedin.com/findingarizonapodcast Twitter: twitter.com/findingarizonaConnect with the Finding Arizona Podcast:Ready to start your own podcast?Found-House powered by The Finding Arizona Podcast is your best find!SPONSORS: Earth Based Body: Get 20% off your first online purchase at earthbasedbody.com/discount/FINDINGARIZONA. Oura Ring: Enjoy $40 off your purchase using our link: ouraring.com. SeatGeek: Get a $20 discount on your tickets with code FINDINGARIZONA at seatgeek.com.

The Product Launch Podcast
Tech-to-CEO Journey & the High-Touch SaaS Model

The Product Launch Podcast

Play Episode Listen Later Feb 12, 2025 25:45


Dive into the world of high-touch SaaS with Vee24's CEO, Tomer Azenkot. From tech roles to CEO insights, explore how close customer interaction propels company success. Uncover the power of video chat in elevating the buying experience and why focusing your market strategy reaps rewards. Join us for a masterclass in customer-centric growth.Here are a few topics we'll discuss on this episode of the Product Launch Podcast.From coding to CEO: A tech journeyThe value of direct customer experienceVideo chat as a game-changer for salesImportance of focused market strategyMeasuring SaaS success with precisionResources:Vee24Podcast ChefNxtStepConnect with Tomer Azenkot:LinkedInConnecting with our host, Sean Boyce:LinkedInEmailQuotables:04:45 - I'm not super technical or maybe I don't have an engineering background, so how am I gonna be able to like lead this team or this company or what have you? I end up finding it's almost the opposite of that, as in what you just described. If you follow more along the lines of that type of a path where you've, you've been close to the customer, you've been obsessed about representing them in certain situations and leading with that kind of data that can have a significantly greater positive impact, I would say, in terms of like the outcomes, successful outcomes or the success that we're trying to achieve with the companies that we're building. So huge advocate for it. I had to learn it the hard way. I skipped steps earlier in my career, I paid for it, but now I know how important. It's so appreciate you underscoring the importance. 05:42 -  I'm not technical, but, or I'm not a salesperson, but it, I don't think that's a good answer. You have to be technical, you have to be a salesperson, you have to be everything, especially when you're in front of the customer. And, and using that as a scapegoat or an excuse is just doesn't cut it. Especially not when information is so available to us. You can, you can Google, you can, you can look things up real easily. You can ask someone for help. 09:26 -  So in the world of retail, we focus very much on the high consideration purchases, so jewelry, cosmetics, high-end luxury products in general automotive. So if you're buying, buying a vehicle, you want to see the vehicle, you wanna maybe speak with someone and have a conversation with 'em that goes beyond something that you would ask a chatbot and financial services because seeing someone is really important in order to build trust. So it's not always about seeing the product over video, sometimes it's just about seeing another person on video like, like you and I are seeing each other right now over Zoom. 22:00 - Definitely measure very carefully everything to do with EBITDA and cash. That's something that, especially in, in let's say the last year, year and a half, where fundraising is more challenging. Many companies have to last need their rounds to last longer. And I think many companies have gotten into trouble because they initially raise money for let's say 24 months, but now they need to make it work for 48. Being able to predict cash flow is incredibly important. And it's not always very simple because you can't predict whether customers will pay on time or not, especially when you're longer-term contracts and they pay annually and non-monthly. So I've actually, as of about six months ago, I've shifted our cashflow tracking to a weekly basis instead of a monthly basis. And that's actually helped a lot. It helped me understand much more how the business operates, both in terms of cash going in and cash going out. 20:49 - Well one thing comes to mind, which is important for our, our investors and basically at the board level, I, I do a very good job, I think in measuring backlog of revenue. So beyond who's paying us today right now, based on what's committed into the future, we have kind of a chart that shows over time how much of that revenue is locked in for 12, 18, 24 months into the future. So that's something that not, I don't think everyone measures at, at this stage of a company. You know, when you're in, in your single digit millions in a RR something that I've measured always. And it's, it's good to show the investors, you know, we've renewed a contract with, with a particular customer and now they're locked in for the next two years of the next three years and that revenue is locked in and we can be very pre we can predict well the, the revenue into the future.  Free Email CourseHow to Build a Profitable AI-Powered B2B SaaS Business for Less Than $750 - https://nxtstep.io/b2bsaasConnect with SeanSubscribe to my YouTube Channel - https://www.youtube.com/@nxtstepseanConnect with me on LinkedIn - https://www.linkedin.com/in/sean-boyce/Notes generated by Podcast Show Notes  (podcastshownotes.ai)

Stacking Your Team: Growing Teams and Team Building for Female Entrepreneurs | Women in Business | Small Business Owners

In today's episode of the Stacking Your Team Podcast, I'm diving into a topic that many leaders are finding more relevant than ever: managing remote team members. I'm excited to share strategies from a recent coaching session with a former client who wanted to tackle team turnover, especially among her remote workers. I'll walk you through a comprehensive playbook that includes strategies like planning in-person visits, enhancing training methods, and creating a sense of community.  Whether your team is fully remote or working in a hybrid model, these insights will help you enhance your leadership skills and build a cohesive, high-performing team. Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Confidence Starts Here: Get the Ask Shelli scripts to know what to say and how to say it. Free Resources: Click here to get our list of red flags to watch for in interviews. Click here to get the 12 Ways to Motivate Your Team Without a Pay Raise guide. Click here for free resources and tools from Stacking Your Team. Click here to get the guide on how to position your role as their next best career move. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter

Banking Transformed with Jim Marous
The Great Banking Reset: Merging High-Tech with High-Touch

Banking Transformed with Jim Marous

Play Episode Listen Later Jan 21, 2025 39:02


The banking industry stands at a pivotal crossroads as we approach 2030. While the past quarter-century was defined by digital transformation, which brought unprecedented efficiency and convenience, it also created an unexpected paradox: the loss of personal connection in banking relationships. In this episode of Banking Transformed, Michael Abbott, Senior Managing Director and Global Banking Lead at Accenture, discusses how artificial intelligence and emerging technologies will help banks bridge this gap. They will enable them to combine digital efficiency with the personal touch that defined banking's golden era. We also explore how banks can differentiate themselves in an increasingly competitive landscape where technology alone is no longer enough to win customer loyalty.

Tips from Trestle: The Senior Living Food & Hospitality Podcast

In this episode of Tips from Trestle, host Aaron Fish kicks off Season 4 with guest Carrie Alberts, aka the Dementia Darling. Fresh from CES 2025, Carrie shares insights on the scope of the conference and some of the groundbreaking age-tech innovations she saw in the AARP AgeTech Collaborative. They discuss how these tools are transforming senior living by enhancing resident experiences and supporting caregivers. The conversation highlights the importance of blending high-tech solutions with high-touch care to address challenges in senior living communities while improving quality of life for residents. Tips from Trestle is sponsored by: - eMenuChoice - WiseOx - ClarkPro #TFT401 #AgeTechCollaborative #AARP #CES2025 #DementiaDarling #CaregiverSupport #SeniorLivingInnovation #FutureOfSeniorCare #SeniorLiving #HealthyAgingTech #HydrationMatters #SmartCaregivingTools #SeniorDiningExperience #DigitalHealthCare #ElderCareTechnology #AssistiveTechForSeniors #AgingInPlaceSolutions

She Talks Business
Ep. 177 - Small List, Mighty Results: A High-Touch Strategy for Email Growth

She Talks Business

Play Episode Listen Later Jan 20, 2025 33:54


List-Building Tactics For Email Growth So how do Tim Ferriss and James Clear do it? How do they get millions of people on their email lists and, most importantly, how do they keep people subscribed? I believe a small email list of engaged subscribers and active buyers outweighs a large email list any day, but we have a lot to learn from these two men's strategies. Listen to this episode to hear which of their tactics I'm going to be using to grow my own email list this year. A $40M Business Owner Reverts to a $5/hour Strategy for His Success   The truth is, you don't need large numbers of subscribers like Ferriss and Clear to succeed. The lists cultivated with high-touch strategies may be "small" in comparison to millions, but the engagement of the subscribers produces incomparable results. Learn the exact direct sales flywheel strategy of Nathan Barry and how his manual efforts produced undeniable success even in this automated AI world. Let's Talk Tactics Building your email list will not happen overnight, and it certainly does not end with putting a subscribe button on your website. In this episode, I share my plan for growing my email list this year and how I plan to keep my subscribers engaged. You'd be surprised to learn the value you need in order to grow could be something you've already created. Stay to the end for some great ideas for freebies to offer, as well as my favorite way to impact engagement with my top readers. Don't let your email list stay stagnant for another year! Create your lead magnet and make your content so valuable for your subscribers that they never want to leave your list.  What's In This Episode Mailing list maintenance and engagement The $5 an hour strategy inspired by Nathan Barry Personal touch in content creation for stronger relationships Ensuring consistency and reliability in communication List-building strategies    What To Do Next Visit lisalarter.com/e177 for all resources from this episode.

How to Get the Most Out of College
Nancy Felix on High Touch and High Tech Advancement

How to Get the Most Out of College

Play Episode Listen Later Jan 20, 2025 31:02


How can advancement combine "high tech" and "high touch" to identify, engage, and partner with supporters? How can you create a culture of giving and what facilitates or inhibits that? We discuss these questions with Nancy Felix, Associate Dean for Advancement & Strategic Initiatives at Carnegie Mellon University's Mellon College of Science.

Passionate & Prosperous with Stacey Brass-Russell
Ep 157 | The Power Of Personal Outreach And Building A High-Touch Business

Passionate & Prosperous with Stacey Brass-Russell

Play Episode Listen Later Dec 11, 2024 49:35


In today's increasingly digital world, I'm here to remind you that nothing beats a little human connection! Whether you're running a service-based business, coaching, teaching, or simply trying to make an impact, high-touch and personal outreach is the business strategy you need to succeed in 2025 and beyond.Ready to make 2025 your most connected and successful year yet?Come join me in the Passionate & Prosperous Academy where we make your business dreams a reality. And if you're itching to hit the ground running, sign up for my free Profitable Coaching Business Bootcamp happening the week of January 13th. It's five days of fun, focus, and serious business transformation.For more ways to work with me (including VIP days and one-on-one coaching), visit www.staceybrassrussell.comGet Full Show Notes, Event Sign Ups and More Information Here:http://www.staceybrassrussell.com/podcast

Creating Superfans
High Tech and High Touch Personalization

Creating Superfans

Play Episode Listen Later Nov 14, 2024 19:43 Transcription Available


In this episode of the Creating Superfans podcast, I dive into the third pillar of my SUPER Model framework: Personalization. I explore the powerful impact personalization has on the customer experience, emphasizing the need for a balance between high-tech and high-touch approaches. I share some heartwarming examples and innovative strategies from industry professionals that highlight how personalization can transform customer relationships. Whether through automated recommendations or thoughtful personal gestures, creating tailored experiences is crucial for turning customers into superfans. Plus, I discuss the importance of respecting privacy and offer insights on how you can gather valuable feedback to enhance personalization in your own business.Listen to my podcast episode with David Wachs, CEO of Handwrytten--Subscribe to Brittany's biweekly newsletterFollow Brittany on LinkedIn and InstagramGrab a copy of Creating Superfans on Amazon

Econ Dev Show
148: High-Touch Economic Development in Indiana with Brock Herr

Econ Dev Show

Play Episode Listen Later Nov 4, 2024 30:38


In this episode of the Econ Dev Show, Dane Carlson talks with Brock Herr, Senior Vice President for Business Development at the Indiana Economic Development Corporation. They discuss the evolution of economic development beyond simple land sales. He details Indiana's comprehensive approach to business development, including sales enablement, lead generation, site selection, and ongoing business support. Herr emphasizes the importance of high-touch engagement and walking businesses through each step of their journey, highlighting how modern economic development requires a full-experience approach to ensure long-term success. Like this show? Please leave us a review here (https://econdevshow.com/rate-this-podcast/) — even one sentence helps! Ten Actionable Insights for Economic Developers Develop a high-touch, full-experience model for business engagement Focus beyond just selling land - create comprehensive support systems Build strong introduction networks for new businesses Maintain detailed knowledge of available sites and inventory Create strategic approaches for modern site selection needs Implement business retention and expansion programs Develop clear online resources while maintaining personal connections Focus on long-term business success rather than just initial attraction Create systems to support projects of all sizes, not just large ones Establish clear communication channels for business support needs Five Notable Quotes "Economic development is not an easy game and glad that somebody like you's bringing a little bit of insight to folks that may not have a peek into what we do on a day to day." "There's more to it than just selling them a piece of land." "You bring a business into your community, and you want them to succeed." "Like you'd rather not just be looked at as a sale or a metric." "Walking them through step by step, introducing them to who they need to be introduced to, opening doors that are closed to them, all those kinds of things."

The Disciple Maker's Podcast
High Tech, High Touch ... Featuring the SmallCircle App (feat. Steve McCoy)

The Disciple Maker's Podcast

Play Episode Listen Later Oct 30, 2024 59:58


Click here to view Small Circle: https://www.smallcircle.com/  Get The Disciple Makers Podcast Premium Feed: https://disciplemakerspodcast.supercast.com/  Today's episode will help us understand how to effectively use the Small Circle mobile app to enhance relational disciple-making, streamline church activities, and track spiritual growth with advanced features and practical insights. Join Steve McCoy as he presents the final session for Small Circle at the Discipleship.org National Forum. In this session, Steve explores the intersection of technology and relational discipleship, focusing on a mobile app designed to enhance disciple-making. Learn how the app's features—such as pre-session information sharing, customized relational tools, and secure functionalities—can streamline and deepen the discipleship process. Also, discover the app's global impact, with multiple language support and special features for use in persecuted regions. Practical insights on engaging youth and managing church-wide discipleship metrics are also shared. Perfect for pastors, discipleship leaders, and tech-savvy followers looking to elevate their approach to disciple-making. Check out Discipleship.org for resources on disciple-making: https://discipleship.org/resources/  Check out Discipleship.org Audio Books: https://discipleship.org/resources/ebooks/  Key Takeaways 00:00 Welcome and Introduction 10:10 Customizing Your Discipleship Experience 24:51 Pairing and Metrics: Enhancing Discipleship Accountability 32:55 Tracking Discipleship Progress with the Mobile App 40:55 Q&A: Using the App for Discipleship 43:40 Q&A: Theological Background and Youth Ministry 51:55 Q&A: Practical Tips and Final Thoughts Resources on Discipleship  

Accelerate OC
Is It Magic? Uniting High-Tech & High Touch in Banking - Marc Rehberger of Customers Bank

Accelerate OC

Play Episode Listen Later Oct 22, 2024 53:43


In this episode of the Operate Podcast, we explored the transformation of the banking sector through technology, leadership, and community engagement. Our guest, Marc Rehberger, delves into his journey from technology companies to leading tech-enabled banking at Customers Bank. We discussed cutting-edge advancements in real-time payments, the strategic adoption of technologies like RTP and FedNow, and their long-term impacts on financial institutions. The discussion highlighted how banks have adapted to unprecedented times, emphasizing agility, decision-making, and the integration of modern FinTech solutions with traditional banking practices. We also touched on the invaluable role of community banks in the U.S. financial system, their unique understanding of local markets, and the collaborative ecosystem they foster. Throughout the episode, we emphasized the balance between technological adoption, regulatory compliance, and maintaining personal customer relationships, which we both believe will persist in banking. Marc shared his insights on leadership, the power of mentorship, and the importance of investing in people, concluding with practical advice for professionals eager to innovate in their banking careers. Tune in to discover how combining traditional banking strengths with modern technology creates a dynamic and exciting environment for both customers and employees. Thanks to show sponsor, BankTech Ventures! CHAPTER MARKERS: 00:00 Preview 00:37 Intro 00:54 Sponsor 01:28 Guest Introduction: Marc Rehberger 02:40 Marc's Career Journey 05:17 Transition to Customers Bank 07:56 Role and Responsibilities at Customers Bank 15:14 Challenges and Successes in Banking 24:37 The Importance of Community Banks 27:28 Challenges Facing Community Banks 29:04 The Importance of Technology Partnerships 31:31 Advice for Bankers on Tech Integration 36:43 The Role of Core Technology in Banking 38:47 The Future of Banking: Open Banking and Portability 47:55 Core Values and Personal Reflections 50:53 Advice for Early Career Professionals 52:59 Conclusion and Final Thoughts

Hustle Humbly
272: High Touch Ideas to Elevate Your Client Experience Plus Closing Gift Ideas

Hustle Humbly

Play Episode Listen Later Oct 21, 2024 69:02


It's time to elevate our client experiences with these high touch ideas you may be missing. We'll be exploring how to go beyond the basics and create a truly exceptional experience for your clients, all without breaking the bank. We are sharing free high touch ideas that will make you stand out from the crowd and explain how understanding your clients' goals and pain points to make their lives easier is crucial. We give you the actionable tips for providing valuable communication and building lasting relationships with your buyers and sellers. We even share with you our philosophies on closing gifts and what our favorite closing gift ideas are. It's time to start seeing yourself as a service provider, not a salesperson, and bringing in ways to surprise and delight your clients with thoughtful gestures. Join us as we chat about how to deliver a high end experience that builds trust, loyalty, and ultimately, more business for you!   Address stamp link: https://www.masonrow.com/personalized-stamp-gift-set Leave us a review at ratethispodcast.com/hustlehumbly Get your FREE Database Template  Email Templates 101: emailtemplates101.com Build Your Own Business 101: hustlehumblypodcast.com/byob Agent Systems 101: agentsystems101.com All Resources: hustlehumblypodcast.com Submit your topic ideas and toasts to team@hustlehumblypodcast.com.  

EGGS - The podcast
Eggs 384: Cultivating a High-Touch Customer Experience with Alex Levin

EGGS - The podcast

Play Episode Listen Later Oct 17, 2024 52:13


Summary In this conversation, Alex Levin, co-founder and CEO of Regal, discusses his journey from working in technology companies to founding Regal, a company focused on transforming contact centers into high-touch customer engagement platforms. He shares insights on the evolution of contact centers, the importance of understanding customer needs, and the challenges faced by small businesses. Alex also delves into the entrepreneurial journey, including the fundraising process, execution versus ideation, and lessons learned from building Regal. He emphasizes the significance of having the right motivations, understanding customer segments, and the need for effective marketing strategies. Takeaways Every company in the future would be a technology company. The winning model wasn't self-serve only, it was self-serve plus that personal touch. You shouldn't be relegated to sort of the low touch deflection model. You have to really believe that this thing has to exist. You need to be very honest with yourself about where you're strong, where you're weak. Fundraising is specifically raising money for venture capitalists. You want to find the people who already believe in your thesis. You have to ask yourself, what is the riskiest thing that I'm trying to prove? You should really think about if you're gonna be the B, what kind of sale do you want? You should stop taking the wrong customer. Chapters 00:00 Introduction to Alex Levin and Regal 03:23 The Evolution of Contact Centers 06:11 Understanding Customer Engagement 09:08 Building Regal: The Journey Begins 11:42 Transitioning from Employee to Entrepreneur 17:54 The Importance of Belief in Your Business 21:48 Networking and Its Double-Edged Sword 24:52 The Early Days of Regal and MVP Development 25:24 The Journey to Validation 28:54 Understanding Fundraising Dynamics 34:24 Navigating the Post-Fundraising Landscape 37:28 Execution: From Ideation to Reality 45:53 Lessons Learned and Future Directions ----Credits:Hosted by Michael Smith and Ryan RoghaarProduced by Ryan RoghaarTheme music: "Perfect Day" by OPM  The Carton:https://medium.com/the-carton-by-eggsFeature with Zack Chmeis of Straight Method up now! https://medium.com/the-carton-by-eggs/zack-chmeis-35dae817ac28   The Eggs Podcast Spotify playlist:bit.ly/eggstunes   The Plugs:The Showeggscast.com@eggshow on twitter and instagram On iTunes: itun.es/i6dX3pCOn Stitcher: bit.ly/eggs_on_stitcherAlso available on Google Play Music!   Mike "DJ Ontic" shows and infodjontic.com@djontic on twitter   Ryan Roghaarhttp://rogha.ar

Alex & Annie: The Real Women of Vacation Rentals
Insights from Ian Carter, former CEO of Hilton International: How to Balance High-Tech with High-Touch

Alex & Annie: The Real Women of Vacation Rentals

Play Episode Listen Later Oct 9, 2024 43:50


Exclusive offers for Alex & Annie Listeners: - Get a FREE OwnerPoint Analyst with a demo ($1200 value). Enjoy 10% off OwnerPoint Pro or OwnerPoint Connect services, plus over 50% off additional markets and zip codes. Alex & Annie listeners also receive free Jini for Property Managers.  Claim this offer here: ⁠⁠https://www.ownerpoint.io/alex-and-annie⁠⁠ - Mention "Alex & Annie" when you sign up with Boom to get 50% off your onboarding fee and 1 month FREE. Visit ⁠⁠⁠https://www.boomnow.com/⁠⁠ to claim this limited-time deal! In this episode of Alex & Annie: The Real Women of Vacation Rentals, we are joined by Ian Carter, the former CEO of Hilton International and current Chair of the Board for Watches of Switzerland, Eataly, The Boston University School of Hospitality and Administration, and Boom. Ian shares his remarkable career journey, from his early days at General Electric to leading Hilton International through its historic merger with Hilton Hotels Corporation. We also dive into the vacation rental market, where Ian reflects on the challenges and opportunities this sector presents, especially in comparison to his experience in the hotel industry. He highlights the increasing role of AI and technology in managing vacation rentals and the importance of personalizing guest experiences.  Key Topics Discussed:

Get Real Podcast
#300 High-Touch Real Estate Solution to Revolutionize Property Management - Bryan Jenkins MPM, RMP, SFR

Get Real Podcast

Play Episode Listen Later Sep 30, 2024 32:11


For too long, real estate investors and property managers have struggled with communication gaps, limiting their investment potential. We invited Bryan Jenkins to introduce Lineage, a groundbreaking platform. Discover how this tech-enabled solution provides financial clarity, proactive communication, and collaboration tools, empowering both sides to achieve greater success and unlock new heights in real estate investments.   WHAT YOU'LL LEARN FROM THIS EPISODE   Lineage: What it is and how it benefits property managers and investors  Struggles faced by property managers and investors in terms of communication The importance of a high-touch personalized approach in real estate investing alongside high-tech How property management companies use data-driven insights to help their investors with their portfolios   ABOUT BRYAN JENKINS MPM, RMP, SFR  With over 23 years of experience as a Professional Residential Property Manager, Bryan Jenkins brings a wealth of expertise to every aspect of property management. He earned his Residential Management Professional (RMP) designation through NARPM in 2014 and achieved the prestigious Master Property Manager (MPM) designation in 2017. As one of only three MPM-designated property managers in Alabama and among fewer than 300 nationwide, Bryan is committed to maintaining the highest industry standards. In addition to holding Real Estate Broker licenses in Georgia and Alabama, Bryan is a proud veteran of both the US Navy and the US Army, where he developed his discipline, dedication, and leadership skills. He is now part of Lineage, a real estate investment platform that creates financial clarity and helps property managers and investors profitably grow their portfolios. Bryan is also passionate about giving back to the property management industry through his company, PM Business Implementors, where he helps owners/operators enhance their operations, improve processes, and boost revenue per door.   CONNECT WITH BRYAN  Website: National Association of Residential Property Managers | Lineage   LinkedIn: Bryan Jenkins MPM, RMP, SFR CONNECT WITH US: If you need help with anything in real estate, please email invest@rpcinvest.com  Reach Ron: RP Capital Leave podcast reviews and topic suggestions: iTunes Subscribe and get additional info: Get Real Estate Success Facebook Group: Cash Flow Property Facebook Community Instagram: @ronphillips_ YouTube: RpCapital Get the latest trends and insights: RP Capital Newsletter  

Crazy Wisdom
Episode #388: Building Brands and Managing Knowledge in the AI Age

Crazy Wisdom

Play Episode Listen Later Sep 2, 2024 43:09


In this episode of the Crazy Wisdom Podcast, Stewart Alsop sits down with Aaron Fried, founder of Dainty Diamond and former founder of a company acquired by High Touch. The conversation weaves through topics like remote work and the appeal of Buenos Aires, the evolution of e-commerce, and the challenges of knowledge management in the digital age. Aaron shares insights from his entrepreneurial journey, reflecting on how technology influences human connections and the future of business. If you're interested in learning more about Aaron's work, you can visit his website or connect with him on Instagram and Twitter.Check out this GPT we trained on the conversation!Timestamps00:00 Introduction and Spontaneous Podcast Setup00:41 Living the Digital Nomad Life in Buenos Aires02:38 The Warmth and Culture of Argentina05:09 The Story of Tilt and Crowdfunding Adventures09:30 Knowledge Management and AI in the Workplace21:37 Defining Knowledge vs. Intelligence22:07 AI's Impact on E-commerce23:23 Challenges in Building a Brand23:46 The Human Element in AI24:24 Personal Assistant AI Experience25:13 Introducing Dainty Diamond26:00 Branding and Inspiration from Buenos Aires29:31 Community and Networking in Buenos Aires32:33 Future Plans and AI Conference33:18 Knowledge Management in E-commerce36:37 E-commerce Operations and Challenges40:17 Supplier Relationships and Trade Shows41:59 Conclusion and Contact InformationKey InsightsRemote Work in Buenos Aires: Aaron Fried highlights the growing appeal of Buenos Aires as a hub for remote work, driven by its vibrant culture, welcoming community, and the flexibility that technology offers. The city's unique blend of European architecture and Latin American energy creates an ideal environment for digital nomads looking to build a community while balancing work and leisure.The Evolution of E-commerce: Aaron's experience in founding Dainty Diamond illustrates the rapid evolution of e-commerce, where launching a business has become more accessible than ever. He emphasizes the importance of blending creativity with data-driven strategies to build a brand that resonates with customers, while also navigating the complexities of supply chain management and digital marketing.Challenges in Knowledge Management: Reflecting on his previous venture, Aaron discusses the challenges organizations face in managing and transferring knowledge, especially in a remote work environment. He underscores the value of tools like Slack and AI-driven applications that help streamline the flow of information, reducing inefficiencies and enhancing collaboration within teams.Impact of AI on Business: The conversation touches on the transformative impact of artificial intelligence on various aspects of business, from automating mundane tasks to enhancing customer interactions. Aaron believes that while AI can handle data processing and surface-level tasks, the human element remains crucial for deeper understanding and emotional connection in business.Building a Brand in the Digital Age: Aaron shares insights into the art of building a brand, particularly in the luxury jewelry market. He emphasizes the importance of creating an emotional connection with customers and the role of storytelling in differentiating a brand in a crowded marketplace. This involves not just selling a product but curating an experience that aligns with the brand's values.Community and Networking in Argentina: The discussion highlights how Buenos Aires fosters a strong sense of community among both locals and expats. Aaron shares his experiences of connecting with the tech and startup communities in the city, noting how these interactions have enriched his personal and professional life. This sense of community is seen as a vital element in the success of remote work and entrepreneurial ventures in the city.The Future of Business with AI: Finally, Aaron and Stewart explore the potential future of business in the age of AI, where the competition shifts from human versus machine to leveraging AI as a tool to enhance human creativity and decision-making. They discuss the need for businesses to adapt to this new paradigm, where AI can handle repetitive tasks, allowing humans to focus on innovation and strategic thinking.

Tech Optimist
#46 - High-Tech, High-Touch: How Salvo Health is Transforming Chronic Care

Tech Optimist

Play Episode Listen Later Aug 30, 2024 28:44


Join Mike Collins on the Alumni Ventures' Tech Optimist podcast as he interviews Jeff Glueck, Co-founder and CEO of Salvo Health, about their pioneering approach to chronic health management. Salvo Health is a digital healthcare platform that supports the treatment of individuals with chronic gut, GI, and metabolic conditions such as IBS and metabolic liver disease. This episode explores how Salvo Health partners with local private practices and hospitals to provide a comprehensive care team for each patient. This team includes a registered dietitian, a GI-trained nurse, and a behavioral health specialist, supported by an innovative app offering daily assistance. Jeff discusses how their multidisciplinary interventions, grounded in rigorous clinical evidence from top medical researchers, bridge the gap between appointments by focusing on diet, nutrition, microbiome health, stress management, and overall lifestyle changes. Tune in to discover how Salvo Health is not just changing healthcare practices, but fundamentally improving lives through its innovative approach to chronic condition management.Jeff's Ask: Jeff encourages anyone with connections to gastroenterologists, especially those in private practice, to introduce them to Salvo Health. This connection can help expand their innovative care model to more patients, enhancing the management of gastrointestinal and related chronic conditions.To Learn More:Alumni Ventures (AV)AV LinkedInAV Healthtech FundTech OptimistSalvo HealthSpeakers:Mike Collins - Host Jeff Glueck - GuestChapters:(00:00) - Intro (02:54) - Interview (22:19) - Jeff's Ask (28:10) - Closing Legal Disclosure:https://av-funds.com/tech-optimist-disclosures

Nikonomics - The Economics of Small Business
48 - How to Build Trust and Scale in a High-Touch Service Industry with Marilyn Moedinger

Nikonomics - The Economics of Small Business

Play Episode Listen Later Aug 23, 2024 55:50


Join me, Nik ( https://x.com/CoFoundersNik ), as I talk with Marilyn Moedinger ( https://x.com/mwmoedinger ), an architect, consultant, and real estate entrepreneur. Marilyn shares her journey from architecture school to building her own practice, Runcible Studios, where she leverages her 20 years of industry experience to deliver unique value to her clients. We discuss the complexities of running an architecture business, managing client expectations, and the realities of cash flow in a service-based industry.Marilyn offers practical insights into navigating the legalities of architecture, the importance of creativity in business, and why architects should embrace their inner entrepreneur.Questions this Episode Answers:How can architects better manage their businesses and cash flow?What are the challenges of balancing creativity and business in architecture?How can consulting services enhance an architecture practice?Why is understanding the legal aspects of architecture crucial for success?___________________________Leave us a review on Apple Podcasts or Spotify and you could WIN $100!!Screenshot it, send it to us, and you will be automatically entered to  WIN $100!Spotify: https://tinyurl.com/5avyu98yApple: https://tinyurl.com/bdxbr284Every week I will pick a random listener who left a review to GET PAID!___________________________YouTube: https://tinyurl.com/nikonomicsYT___________________________This week we covered:00:20 Marilyn's Diverse Career Path00:51 Early Passion for Architecture02:33 Educational Journey and Professional Qualifications07:31 Starting a Career During the Recession08:47 Transition to Entrepreneurship11:23 Role and Responsibilities of an Architect14:26 Architect and General Contractor Collaboration23:13 Project Cost and Liability Considerations26:52 Legal Challenges in Condo Development27:06 Understanding HOAs and Subdivisions27:23 Architects' Role in Subdivisions27:32 Exploring the Architect's Business27:56 Consulting Services and Client Interaction29:53 National and International Consulting33:04 Building Trust and Expanding Network35:38 Challenges in Architecture and Construction40:07 Marketing and Client Acquisition43:04 Future Vision and Business Growth46:39 Rapid Fire Questions and Final Thoughts

Smart Agency Masterclass with Jason Swenk: Podcast for Digital Marketing Agencies
Should You Productize Agency Services? Navigating the Risks and Rewards with Matthew McIver | Ep #722

Smart Agency Masterclass with Jason Swenk: Podcast for Digital Marketing Agencies

Play Episode Listen Later Aug 21, 2024 25:01


Have you clearly defined your service offering to the extent that you can productize it? Or do you prefer to customize your approach for each client's needs? Which strategy aligns better with your agency's objectives and overall success? Today's featured guest transitioned from providing highly customized services, which impacted his team's ability to meet deadlines and adhere to budgets. He has since adopted a productized model and is currently exploring how to effectively present differentiated pricing tiers. Join us as we delve into invaluable insights on launching and scaling a creative agency, optimizing your service offerings, and gracefully managing a co-founder's exit. Matthew McIver is the founder and CEO of Commence Studio, a B2B brand and e-commerce agency with a proven track record for helping purpose-driven companies build widely-known brands. He shares his journey from graphic designer to agency owner and offers insights for those considering buying or selling a business. In this episode, we'll discuss: The hidden costs of customization. Learning the value of processes and standardization. Two paths to agency growth Subscribe Apple | Spotify | iHeart Radio Sponsors and Resources E2M Solutions: Today's episode of the Smart Agency Masterclass is sponsored by E2M Solutions, a web design, and development agency that has provided white-label services for the past 10 years to agencies all over the world. Check out e2msolutions.com/smartagency and get 10% off for the first three months of service. Navigating an Agency Partner's Exit Ever since high school, Matt envisioned a future where he would own an agency—an aspiration he regarded as the pinnacle of success for a graphic designer. After honing his skills in design and photography at art school, he made the transition into the agency world, where he worked as a freelance designer and web developer at several firms. Eventually, Matt partnered with a like-minded individual to embark on the ambitious venture of starting their own business, pooling together just $500 to kickstart their dream. Matt quickly learned that building a successful business requires immense perseverance—navigating through growth, setbacks, and the resilience to rise again. After years of building the agency together, Matt's partner experienced burnout and lost his passion for entrepreneurship. The split was amicable, characterized by mutual respect and a buyout agreement that allowed both parties to prioritize their respective futures without ego interference. Reflecting on this pivotal period, Matt notes the buyout agreement they drafted through LegalZoom served its purpose in outlining the terms of their separation. However, he recognizes that a more tailored agreement crafted by a legal professional would have provided additional benefits and advises having a comprehensive and detailed agreement in place when entering a partnership. The Hidden Cost of Customization and Not Having SOPs Looking back at his experience building the agency with his partner, Matt reflects on how the agency saw rapid and significant growth. However, he recognizes their journey was largely improvised, resulting in various shortcomings, the most notable being the lack of processes. As they scaled, they inadvertently constructed a business model centered around their craft and talent, leading to a portfolio that lacked distinction among brands. The agency found itself specializing in a singular type of design, which necessitated training every new hire—both designers and developers—in the same approach. No documented SOPs were in place, as each product was custom-built for new clients. This absence of structured processes led to several oversights, not necessarily diminishing quality, but causing them to miss deadlines and exceed budgets. Matt realized he was essentially forfeiting potential revenue by not understanding the value of the ideas they were providing for free. More recently, they moved into a productized format that helped take their sales cycle from 88 days to just 8 days. They have packaged their services into standardized offerings that can be easily replicated and sold to multiple clients by creating a catalog of three tiers of services. The Power of Standardization & Learning the Value of Processes Moving into a more productized format poses the question of how much to charge for each of their service's tiers and whether or not they should make those prices public on their website. On one hand, having value-based advisory emphasizes the importance of providing personalized, strategic advice to clients. Rather than treating clients like a commodity, their approach is based on the individual needs and goals of each client. On the other hand, research indicates that clients like to know the options available to them. After refining their sales process, Matt is now able to ask the right questions to find out what kind of business the leads are in, and their size, and position their product catalog quickly accordingly. He then presents all three options in their catalog and highlights the one he recommends for that specific client. However, this has sometimes created confusion among clients who feel overwhelmed by the options. Ultimately, clients seek to engage with an industry expert they can trust to provide effective solutions to their challenges. They don't want to make decisions but rather have someone take care of the problem and present solutions that make it a no-brainer. It's important to position yourself as a trusted advisor to clients, which is why presenting the right price offering based on the client's needs and budget after the initial meeting might be the best option. High-Touch vs. High-Efficiency: Two Paths to Agency Growth The key to value-based advisory is the ability to guide clients through complex decision-making processes and offer expert recommendations based on their unique needs. It's an approach that involves actively listening to clients, understanding their pain points, and presenting solutions that align with their goals. However, there's no one-size-fits-all approach to scaling an agency and while some entrepreneurs may choose to focus on offering high-end, personalized services at premium prices, others may find success by adopting a more streamlined and cost-effective approach. For instance, some agency owners have found success in "creating a factory", a powerful and thought-provoking idea that challenges traditional notions of pricing and service delivery. This is the case of David, who built a successful agency by offering low-priced services in a streamlined and efficient manner. By focusing on efficiency, simplicity, and scalability, David was able to attract a large number of clients and ultimately sell his agency for a substantial sum. His approach of offering standardized services at a low price point may seem counterintuitive to some, especially in an industry where high prices are often equated with quality. Ultimately, the key is to understand your target market, identify their needs and preferences, and tailor your business model accordingly. Building a Strong Culture that Prioritizes Flexibility and Growth Opportunities Matt is very conscious of the fact that his team is his greatest asset and is committed to treating them with respect while providing compelling reasons for them to remain with his agency. He feels a profound sense of gratitude for the loyalty shown by some employees who have been with the agency since its inception, even amidst various challenges and transitions. His vision has always been to cultivate a close-knit team of around fifteen members, and although recent difficulties necessitated a downsizing, he is now focused on rebuilding. He takes pride in building a strong culture that values time and freedom, especially as a new father. He also recognizes the importance of offering flexibility and a supportive culture for their team. By focusing on transparency, open communication, and providing tools for retention, he has been able to create a positive work environment where employees feel valued and supported. In addition to offering competitive benefits such as health and wellness benefits, gym benefits, and paid time off, Matt goes above and beyond to support his team through personal challenges and difficult times. His dedication to prioritizing employee well-being reflects a genuine commitment to investing in his team members, recognizing that they are more than just assets or sources of income. Do You Want to Transform Your Agency from a Liability to an Asset? Looking to dig deeper into your agency's potential? Check out our Agency Blueprint. Designed for agency owners like you, our Agency Blueprint helps you uncover growth opportunities, tackle obstacles, and craft a customized blueprint for your agency's success.

Hospitality Daily Podcast
Why I Gave A Billionaire a Fridge Full of Coke: What I've Learned About High-Touch Service in a High-Tech World - Nikheel Advani, Grace Bay Resorts

Hospitality Daily Podcast

Play Episode Listen Later Jul 18, 2024 12:43


In this episode, Nikheel Advani, co-founder, chief operating officer, and principal at Grace Bay Resorts in Turks and Caicos, shares insights on excellence in hospitality and how to scale it across multiple properties.Guest Experience and Personalization (01:00) - Hear a story about a guest's feedback on the price of Diet Coke and how the team responded to enhance the guest experience.Scaling Operations (02:59) - Discover the operational challenges and strategies involved in scaling from a single property to multiple resorts.Building a Strong Team (03:23) - Understand the importance of having a great business partner and team members, and how they contribute to the company's success.Creating a Unique DNA (05:29) - Learn how Grace Bay Resorts developed its unique DNA by integrating systems and processes from various luxury brands.Importance of Culture and People (05:40) - Explore the role of leadership, culture, and team dynamics in creating a successful hospitality business.Effective Communication (06:15) - Find out how the company communicates its DNA and values to new team members and ensures alignment across all levels.Technology in Hospitality (08:05) - Gain insights into how technology is used to improve processes and service delivery in luxury hospitality, while maintaining a high-touch experience.New to Hospitality Daily? Start here. Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Passionate & Prosperous with Stacey Brass-Russell
High-Touch Strategies for High-Ticket Launch Success

Passionate & Prosperous with Stacey Brass-Russell

Play Episode Listen Later Jun 26, 2024 68:38


Are you ready for some straight talk about what it really takes to build a profitable coaching business in today's evolving market? In a world where marketing strategies are shifting and client behaviors are changing, it can be tough to know exactly where to invest your time, energy, and money to grow the business of your dreams.That's why in this episode, we're pulling back the curtain and diving into the nitty-gritty of what's working now in online business with special guest Ashley Brasseaux, a marketing and launch strategist who has supported clients in generating millions of dollars in revenue.Get Full Show Notes, Event Sign Ups and More Information Here:http://www.staceybrassrussell.com/podcast

Be More Than A Fiduciary
Bryan England and Eric Morrison: High Touch Participant Service

Be More Than A Fiduciary

Play Episode Listen Later Jun 5, 2024 27:38


About Bryan England, AIF®️: Bryan is the Chief Operating Officer of Sundvold Financial. He leads the firm's retirement plan education team as well as its investment due diligence processes. Furthermore, he manages a group of the firm's retirement plan clients, several of whom have been with the firm since Bryan's first day in 1999.About Eric Morrison: Eric is the President of Sundvold Financial. He is engaged in the implementation of growth initiatives for the firm as well as leading its business development strategies. Additionally, he is at the point for the firm's future planning around new lines of business, service sectors, and partnerships.In this episode, Eric, Bryan, and Eric discuss:What to look for when searching for a 401k plan advisorThe benefits of holding monthly meetings which are off-cycle from formal committee meetingsAdvice for young advisors Taking ownership and responsibility Key Takeaways:When searching for a 401k plan advisor, focus on how they can help from a fiduciary and plan design standpoint, as well as their strategic approach to education and handling unexpected situations. Holding monthly off-cycle meetings with clients in addition to formal committee meetings helps address timely issues and keeps everyone on the same page, leading to increased productivity. For young advisors, always remember to be patient with results and expectations. Be humble enough to admit when you don't know something and seek guidance from mentors.As a plan committee member, take ownership of the responsibility and handle the plan as if it were your own account. By following insights from industry experts, you can navigate the challenging but rewarding world of 401k plans with confidence and success.“I would encourage young people to become an expert in everything as it relates to not only retirement plans but also benefits. If you know their benefits, if you know social security, if you know Medicare, you can bring a lot to the table when you develop those relationships and have those value adds going forward.” - Bryan EnglandConnect with Bryan England and Eric Morrison:Website: https://www.sundvold.com/ Eric's LinkedIn: https://www.linkedin.com/in/eric-morrison-8076608/ Connect with Eric Dyson: Website: https://90northllc.com/Phone: 940-248-4800Email: contact@90northllc.com LinkedIn: https://www.linkedin.com/in/401kguy/ The information contained herein is general in nature and is provided solely for educational and informational purposes.It is not intended to provide a specific recommendation of any type of product or service discussed in this presentation or to provide any warranties, financial advice or legal advice.The specific facts and circumstance of all qualified plans can vary and the information contained in this podcast may or may not apply to your individual circumstances or to your plan or client plan specific circumstances.

Sales Maven
How To Use AI In Your Business While Still Delivering A High Touch Experience For Clients

Sales Maven

Play Episode Listen Later Jun 3, 2024 48:01


Nikki welcomes Danielle LaFleur to the podcast this week. Danielle is a transformative keynote speaker with 30 years of experience in Marketing, IT, Network Design, and Leadership Training. As the founder of Easy As Pie Design, she excels in strategic planning and AI integration for digital marketing. Danielle holds degrees from the University of Washington and multiple certifications, including Six Sigma and MCSE, and she is also an advocate for continuous improvement and technological innovation. Her talks provide insights and strategies for thriving in the digital and AI-driven business landscape. Nikki and Danielle discuss the delicate balance between cutting-edge AI tools, the human touch in business, and AI's impact on customer experiences and productivity. They talk about the nuances of AI evolution, from its current capabilities to the aspirations of Artificial General Intelligence (AGI). Tune in to learn how businesses can leverage AI to streamline processes, enhance customer interactions, and drive innovation, all while preserving authenticity and connection. Nikki and Danielle explore the concept of "prompt engineering," where precision in input parameters unlocks AI's full potential, and they also talk about the real-world examples of how AI optimizes tasks, from crafting landing pages to managing client interactions! With the transformative power of AI, listen in to this episode to discover the importance of ensuring personalized connections even with technological advancements. Gain insights into the evolving nature of work in this era of AI, where creativity, collaboration, and adaptability remain what's most important! Nikki invites you to join the Sales Maven Society. Take advantage of this opportunity for you and Nikki to work together. Bring your questions, concerns, and sales situations; she provides answers and guidance to boost your confidence. Join the Sales Maven Society here, click Join Today, and then checkout and use coupon code 47trial to get your first month for $47.00!   In This Episode: [00:37] - Nikki is interviewing Danielle LaFleur of Easy As Pie Design. [03:40] - Danielle argues that customer service relies on leveraging tools to prioritize personalized attention, with AI oversight ultimately being essential. [05:43] - AI evolves from matching human capabilities to surpassing them, ultimately aiming for autonomy. [07:38] - Nikki reveals that she uses AI in her business to expedite problem-solving and brainstorming during coaching sessions. [09:12] - Danielle uses AI to enhance client interactions, leveraging insights for tasks such as webpage design. [12:52] - Danielle argues that prompt engineering in using AI helps ensure quality results. [14:24] - Danielle adds that prompt engineering is important when it comes to directing AI, similar to onboarding an intern. [17:00] - Specify ChatGPT's role, client, desired outcomes, context, and criteria, and then prompt for relevant information. [18:05] - For effective AI guidance, Danielle advocates for defining roles, offering context, setting criteria, giving clear instructions, and including examples. [21:44] - Integrating AI into high-touch interactions depends on business model and personal capacity. [24:13] - Danielle touches upon how businesses adopt AI-driven customer service for empathetic, efficient assistance. [27:05] - Nikki argues that, for solopreneurs or small teams, leveraging AI like ChatGPT requires tailored strategies. [28:09] - Hume, which is powered by AI emotional recognition, transforms customer interactions by offering personalized assistance without direct involvement. [31:11] - Danielle explains how automatically organizing calls, noting actions, and facilitating quick information retrieval assists with managing projects. [34:45] - Embracing creativity as your greatest asset empowers innovation and challenges traditional norms. [37:17] - Danielle encourages listeners to recognize your uniqueness and creativity which will foster self-esteem and shape AI to amplify your skills. [40:50] - Discovering joy in various aspects of life, from sleeping to witnessing growth in collaborative environments, brings Danielle genuine joy. [42:20] - Danielle reveals that she loves to travel, which often surprises others with spontaneous day trips across continents. [43:43] - In executive consulting, Danielle analyzes companies, tailors AI solutions, and empowers businesses of all sizes. [45:16] - What's the best way to connect with Danielle? [46:25] - Danielle feels that Nikki's presence in her life is a blessing, transforming her sales process drastically for the better!   For more actionable sales tips, download the FREE Closing The Sale Ebook.   Find Nikki: Nikki Rausch nikki@yoursalesmaven.com Facebook | Twitter | LinkedIn | Instagram Sales Maven Society Work With Nikki Discussion To download free Resources from Nikki: www.yoursalesmaven.com/maven    Find Danielle: Easy As Pie Design LinkedIn  

Manage Smarter
253: Frank Somma: B2B Is Really P2P for Managers and Sales Pros

Manage Smarter

Play Episode Listen Later May 19, 2024 22:22


Frank Somma is a sales and communications expert, speaker, author, and lifelong charity fundraiser.  Frank holds a degree in NLP, Neuro-Linguistic Programming widely accepted as THE communications science, and has been speaking professionally for over 15 years winning accolades from such notable organizations as DLL Bank, GE, Xerox, EMC and several Big I associations. His latest book is B2B is really P2P How to Win with High Touch in a High tech world is selling well and has a 4.9 star rating on Amazon! Frank lives in Holmdel, NJ and when he isn't occupied with one of his businesses, he's either raising money for The Cooley's Anemia Foundation, out running with his dog or in the kitchen cooking homemade pasta.    In this podcast for managers, Audrey, Lee and Frankdiscuss:   · How big tech is affecting management tasks and workflow · How to lean into new technology and AI to increase efficiencies as well as communication ·  How to recognize and match tone, pace and speaking style of prospects and clients ·   Why just B2B and what about B2C? ·    What's the best approach? In person meeting, phone call or email? ·    Frank's advice for leaders on how to establish personal relationships with bankers, the board and investors? “In a popular Yale experiment, researchers used coffee to learn how physical sensation influenced mental judgment.  To test their hypothesis about the importance of temperature, research assistants casually asked that the undergraduate test subjects briefly hold either a warm cup of coffee or iced coffee as they wrote down the information. The subjects were then given a packet of information about an individual and then asked to assess his or her personality traits. The participants assessed the person as significantly “warmer” if they had previously held the warm cup rather than the iced cup. As an aspiring master communicator, this reminds me to see who and not through.  It reminds me to take a beat, make eye contact, and smile.  It reminds me to ask a question and listen earnestly to get to know a little about the people I encounter. ”– Frank Somma Build Credibility and Effective Leadership with the Manage Smarter Podcast Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.  Connect with Frank Somma https://www.franksomma.com/ https://www.linkedin.com/in/frank-somma-473ab612/   Connect with Manage Smarter Hosts  ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                                    ·         LinkedIn: C.Lee Smith   Connect with SalesFuel ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

The Real Estate Sessions
Real Estate Sessions Rewind - Craig Grant, Founder RETI.us talks AI at the High Tech High Touch Summit in Buffalo New York - October 2023

The Real Estate Sessions

Play Episode Listen Later May 14, 2024 26:12 Transcription Available


Craig Grant is a distinguished speaker who has expertise in the impact of artificial intelligence (AI) on the real estate sector, among other things. Grant's insights, which are specialized in fact-checking and legal compliance in AI-generated content, result from his nationwide exposure and participation in high-profile events such as the High-Tech and High-Touch Summit. Grant's perspective on AI's influence on real estate encompasses a transformative shift, believing it will revolutionize every facet of the industry, including communication, marketing, property search, and transaction processes. His unique viewpoint is shaped by his conviction that AI will give birth to a new era of super realtors leveraging AI tools for enhanced customer service and communication. He perceives AI as a game-changer that will streamline transaction processes, bolster security, and minimize human intervention in contracts and underwriting, making the entire real estate transaction more efficient and secure.TIME STAMPS(00:03:07) Risk Mitigation in Evolving Artificial Intelligence(00:06:46) Tailored AI Platforms Enhancing Specific Tasks Functionality(00:13:09) Ensuring Compliance in AI-Generated Realtor Content(00:17:23) AI-Driven Video Creation and Editing Innovations(00:22:27) Enhancing Real Estate Transactions with AIACTIONABLE INSIGHTS- Implement safeguards to mitigate potential risks of AI technology- Choose AI platforms tailored for specific tasks to enhance productivity- Verify information pulled by AI databases before using it for marketing materials- Utilize AI tools like Descript for video content creation and editing- Leverage AI tools in real estate to streamline transactions and improve customer service

Pathway Church
Salt and Light Part 4 - A High Touch Environment

Pathway Church

Play Episode Listen Later Mar 24, 2024 46:56


THE Mental Toughness Podcast with Matt Phillips
Exploring High Touch Selling in a High-Tech World, with Guru Phil Gerbyshak

THE Mental Toughness Podcast with Matt Phillips

Play Episode Listen Later Mar 19, 2024 53:35


Welcome to The Matt Phillips Podcast! In this episode, we have a special guest, Phil Gerbyshak, a dynamic sales and process consultant with a passion for pinball, 80's culture, and making an impactful difference in the world of sales and leadership. Join us as Phil shares his invaluable insights on sales leadership, high-touch selling, and living a life fueled by authentic happiness through positive leadership. If you are ready for a thought-provoking and inspiring conversation that will leave you ready to embrace your strengths, lead with your heart, and make a significant impact in your professional and personal life, then this podcast episode is for you. Visit the Happy AF website for insights on embracing authentic happiness and positivity in life and leadership: https://happyaf.substack.com/ We will touch on the following topics: The Journey to 110% The importance of mental resilience and the role of emotional intelligence in managing teams to peak performance. The Concept of "Happy AF" in Selling A positive mindset on personal and business success The role of leaders in fostering growth, encouraging strength enhancement, and the significance of showing authentic appreciation and support for the team. P.S. Subscribe, rate, and review Here. READY TO UP-LEVEL AS A LEADER AT WORK AND HOME? If you're looking to step up your leadership game and be part of something that's about real growth and making an impact, I'd love for you to join us on this journey. It's a big step towards being the leader you dream of being, one ready for anything the future holds. Check out the details here. Additional Resources: Connect with us on social at: Linkedin: www.linkedin.com/in/mattphillips15 Instagram: @mattphillipscoaching Facebook: https://www.facebook.com/MattPhillipsCoaching/ Youtube: https://www.youtube.com/@mattphillipsleadershipcoac3976/featured Website: https://www.mattphillipscoaching.com/

Wharton Digital Health Podcast
Sam Holliday & Dr. Sameer Berry, Oshi Health, on revolutionizing GI Care through a high-touch, integrated model

Wharton Digital Health Podcast

Play Episode Listen Later Mar 5, 2024 49:19


Our guests this episode are Dr. Sameer Berry and Sam Holliday, co-founders and CMO and CEO of Oshi Health. Oshi Health is a virtual gastrointestinal care clinic increasing access to care for the one in four Americans with digestive disorders. In this episode, I spoke with Sameer and Sam about: Oshi's high-touch, integrated care model for GI patients Purpose-built clinical workflows to improve outcomes and cost savings Oshi's partnerships with independent GI practices and health plans The future of virtual first specialty care

Clean Talk - The State of Infection Control w/ Brad Whitchurch
Clean Talk | EP 58 | Part 2 | The Write Way to Sanitize High-Touch Supplies w/ Brian Wind

Clean Talk - The State of Infection Control w/ Brad Whitchurch

Play Episode Listen Later Feb 14, 2024 12:11


You will love this week's episode of Clean Talk podcast premiering on Valentine's Day! In part two of “The Write Way to Sanitize High-Touch Supplies,” Brian Wind, CEO and Innovator of Steri-write, joins us to discuss a range of infection control topics, including:- Steri-write's history - The results of Covid-19 on educating end-users- Industries where Steri-write technology is most commonly used- Plans for future product developments- Commonly used supplies in surgical environments- Promoting sustainability and decreased carbon footprint across surgical and healthcare facilities- Ways to improve infection prevention in the future- And more!Join our community of Infection Control thought leaders to stay up to date on the latest and upcoming Clean Talk Podcast episodes: https://www.linkedin.com/groups/9094477/Or stay up to date by visiting: https://cleantalk.tv/

Captivate the Room
High Touch with Christina Jandali

Captivate the Room

Play Episode Listen Later Feb 8, 2024 70:14


Welcome to the show! Today is one of my favorite conversations I've ever had on the Captivate the Room podcast.  Today, I've got my former client and entrepreneur Christina Jandali with me.  I've had the pleasure of working with Christina and helping the students in her program so I can say with full integrity, she delivers.  In fact, that is one of the big things we are talking about today, the expectation of the buyer in 2024 and how people are seeking higher touch.  We also have an excellent conversation around why buyer trust is shot and Christina has some incredible insight on this.  But, the best part is she shares a communication strategy on the episode that is very similar to what I teach companies around the world. I know you are going to gain so much insight from this episode!   Guest Bio Christina is a confidence boosting, cash creating Business Growth Strategist who helps coaches and course creators start, grow and scale their digital business online.   From college dropout to real estate investor and corporate wealth advisor, she became a self made millionaire in her 20s. After going through a divorce, experiencing the housing and stock market crash and losing it all, she managed to rebuild her wealth over again. Since then, she's on a mission to help others create wealth and financial freedom through entrepreneurship by monetizing their knowledge.   After leaving the corporate golden handcuffs, Christina grew her own coaching business from ground zero and struggle to 7 figures in just 5 years. 

Clean Talk - The State of Infection Control w/ Brad Whitchurch
Clean Talk | EP 58 | Part 1 | The Write Way to Sanitize High-Touch Supplies w/ Brian Wind

Clean Talk - The State of Infection Control w/ Brad Whitchurch

Play Episode Listen Later Feb 5, 2024 13:45


In the first episode of 2024, Brian Wind, Ophthalmologist, CEO and Innovator of Steri-write, joins Clean Talk Podcast to discuss Steri-write technology for sanitizing high-touch writing supplies in healthcare settings to prevent cross-contamination in an eco-friendly way.Tune in to hear more about a range of topics including:- Brian's background and what brought him to where he is today- About Steri-write and the technology- The mission of Steri-write and the need it solves- Studies and alarming statistics that show how dirty pens are in communal areas- UV-C's success rate at deactivating harmful pathogens- The challenges of bringing a product to market- The high points of creating an infection prevention solution- The use of germicidal UV-C in the Steri-write technology- And more!Join our community of Infection Control thought leaders to stay up to date on the latest and upcoming Clean Talk Podcast episodes: https://www.linkedin.com/groups/9094477/Or stay up to date by visiting: https://cleantalk.tv/

Outsource Accelerator Podcast with Derek Gallimore
OA 471: High-Touch Offshore Staffing Model - with Dom Procter of Outsourced Staff

Outsource Accelerator Podcast with Derek Gallimore

Play Episode Listen Later Jan 4, 2024 41:01


Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/471   Outsourced Staff In this year's first episode of Outsource Accelerator podcast, Derek Gallimore spoke to Dom Procter. Dom is the CEO and Founder of Outsourced Staff, a BPO company based in Australia.  The conversation delved into developing an outsourcing firm and Dom's extensive experience in the business. Additionally, they explored Dom's keen interest in automation and AI.   References: LI: https://www.linkedin.com/in/domprocter/ E: dom@outsourcestaff.com.au   Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.   Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore Payoneer - The leading global B2B payment solution for the outsourcing industry   About Outsource Accelerator Outsource Accelerator is the world's leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals. Outsource Accelerator's unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.

Construction Disruption
Face-to-face Communication in a Digital Era with Frank Somma

Construction Disruption

Play Episode Listen Later Nov 29, 2023 59:27 Transcription Available


“The biggest thing for me as a salesperson is to remember that you are responsible for the result of your communication. You are responsible for all your communication because you want to be. You need to get a point across. It doesn't serve you to say she misunderstood me. He didn't get me. That's not what I meant. They misinterpreted. None of that serves you. What serves you is getting your point across.”-- Frank Somma, Sales Expert and Professional Speaker at the Somma GroupAfter COVID forced the advent of video conferencing and only heightened our reliance on digital communication, sales expert Frank Somma wants to remind us that we talk, sell, and function best in person. An experienced sales leader, Frank joins us to speak on neurolinguistic programming, relational selling, and more.Tune in for insights on taking your sales career to the next level or empowering your sales team to reach new heights. Frank shares wisdom on AI and the future of sales, too. As we hurtle towards an increasingly digital world, don't forget the power of speaking face-to-face.Topics discussed in this interview:- Frank's start in sales and his journey to the present- A look at The Somma Group and Frank's offerings- His book, B2B is Really P2P- How to Win with High Touch in a High Tech World- Face-to-face communication vs digital- Our overreliance on tech as a replacement- NLP or neurolinguistic programming- Tailoring your communication style to your audience- Learning from the best- How to get through to poor performers- Challenging the stereotype of the salesperson- Frank's thoughts on AI- Key advice for advancing in sales- Rapid fire questionsTo get in touch with Frank, visit his website: franksomma.com. Also, check out his book, B2B is Really P2P- How to Win with High Touch in a High Tech World.For more Construction Disruption, listen on Apple Podcasts or YouTubeConnect with us on Facebook, Instagram, or LinkedInThis episode was produced by Isaiah Industries, Inc.This podcast uses the following third-party services for analysis: Podtrac - https://analytics.podtrac.com/privacy-policy-gdrpChartable - https://chartable.com/privacy

Financial Advisor Success
Ep 357: Building A High-Tech High-Touch Advisory Firm With The Modern Advisor Tech Stack With Jon Henderson

Financial Advisor Success

Play Episode Listen Later Oct 31, 2023 107:42


Jon Henderson is the Founder and CIO of Echo45 Advisors. Based in Walnut Creek, California, Echo45 Advisors oversees $163 million in assets under management for more than 180 client households. What sets Jon apart is his meticulous approach to integrating technology and personalized service, culminating in a finely-tuned advisor tech stack and a dedicated "Client Concierge" team member armed with a series of checklists to ensure unparalleled client experiences. In this episode, we delve deep into Jon's journey, from his transition to his own firm after managing $1 billion in assets at Merrill Lynch to his strategic use of technology. You'll learn about his "high tech and high touch" mindset as he expertly navigates the dynamic landscape of financial advisory and hear insights on his holistic perspective on delivering financial services in the modern age. From his pursuit of blockchain and digital asset knowledge to his unique amalgamation of cutting-edge software and personalized service, Jon's story is a testament to the coexistence of technology and human interaction in the realm of wealth management.  For show notes and more visit: https://www.kitces.com/357 

The Real Estate Sessions
Episode 366 - Craig Grant on AI in Real Estate at High Tech High Touch, BNAR

The Real Estate Sessions

Play Episode Listen Later Oct 17, 2023 25:21 Transcription Available


00:00:00 - Craig GrantSo anytime you have AI generated content, I don't care if it's written imagery, anything, you don't want to just copy and paste and use it immediately. You got to make sure that every aspect of it is accurate. So you want to fact check things. You can ask for sources and go check if those sources are correct. You should legal check it, everything before you go use that in the public or in your marketing. You.00:00:27 - Bill RisserYou're listening to the Real Estate Sessions Podcast. And I'm your host, Bill Risser, executive Vice President, Strategic Partnerships with RateMyAgent, a digital marketing platform designed to help great agents harness the power of verified reviews. For more information, head on over to Ratemyagent.com. Listen in as I interview industry leaders and get their stories and journeys to the world of real estate. Hi, everybody. Welcome to episode 366 of the Real Estate Sessions podcast. As always, thank you so much for tuning in. Thank you so much for telling a friend. Today we have a very unique episode. I interview Craig Grant. This session was recorded at the high tech High Touch Summit in October of 2023 at the Buffalo Niagara Association of Realtors. Yes, Jeff and Lisa, through results consulting, has created this one day session. This event combines technology with, as Jeff likes to put it, ships friendships, relationships, which lead to championships. So this interview is a session on artificial intelligence AI. It's all the rage. Craig's in high demand around the country, speaking at associations about AI and the future of AI in the world of real estate. Let's get this thing started. I hope you enjoy my interview with Craig Grant at the high tech High Touch Summit in Buffalo, New York. Craig, welcome to the podcast.00:01:44 - Craig GrantThanks, Bill. Thanks for having me.00:01:46 - Bill RisserYeah, well, look, we're here in Buffalo, and it's been wonderful talking to this crowd, and we've been teasing them for the last few hours that we're going to talk a lot about AI. And this is that opportunity. So I'm going to get this thing started right off the bat. First things first. Should we be worried about our safety and security? Is AI coming to destroy us?00:02:08 - Craig GrantDo you want the real answer, or do you want me to sugarcoat it a little bit?00:02:12 - Bill RisserLet's go somewhere right in the mean.00:02:15 - Craig GrantSo there are some very legit concerns with AI. I'm sure you guys have heard all about the doomsday type stuff. Where could AI become self aware and could it tank the stock market or start killing people? Kind of like Terminator type stuff. And the reality is that is a legit concern. And even some of the biggest people working on these projects admit they know they're working on something very cool and transformative. But they also know they're working on something that could really cause all kinds of major issues. So there is some legitimacy to the fear. But at the same time, a lot of these companies are trying to build in guardrails to hopefully make that not happen.00:02:52 - Bill RisserYou're telling me we should be slightly worried, but when it comes to online security and what Google knows about us, that cat's way out of the bag, right?00:03:02 - Craig GrantWay out of the bag, yeah. You and I were talking about this. Every decade or so, another major thing comes into the market that does this same kind of fear. You know what I mean? You go back 25 years ago, it was just the start of the Internet was going to end us all. Then it was social media was going to end us all. I mean, they're each kind of big movement does come with some concerns. This one, it's just evolving so rapidly that it does have

The Bootstrapped Founder
248: Ruben Gamez — Cracking the E-Signature Market

The Bootstrapped Founder

Play Episode Listen Later Sep 6, 2023 57:25


Get ready to revolutionize your SaaS product signup process with some unique strategies, insights, and actionable tips from our much-awaited conversation with Ruben Gamez. We delve into Ruben's innovative practices — temporary changes to the signup process, leveraging surveys for data collection, and dealing with competitors in the e-signature business. We dissect the world of customer segmentation, the merits and demerits of freemium, and effective ways to solicit customer feedback. Listen closely as we unravel how Ruben sprinkles just the right dose of friction in the signup process to maximize conversions.In the latter half of our chat, we grapple with the recurring challenge in SaaS: revenue vs. customer acquisition. We underscore the importance of decoding customer needs and use cases early on and the hurdles in churning income in the initial stages of software launches. Hear it from Ruben, as he shares his vast experience in the field, making this conversation a treasure trove for anyone, from early-stage startups to established companies, intrigued by the world of SaaS. So why wait? Tune in to this conversation and prepare to take your SaaS game to a whole new level.Ruben on Twitter: https://twitter.com/earthlingworks00:00:00 Introduction00:01:38 Alternating Low-Touch & High-Touch 00:06:18 When to start surveying customers00:12:40 Cancellation interviews00:16:25 Finding insights from interviews00:22:36 JTBD00:26:08 Running two SaaS businesses00:30:08 Competing in the e-Signature market00:34:46 Word-of-mouth marketing00:40:33 Book recommendations for indie hackers00:49:33 Managing a small teamThe blog post: https://thebootstrappedfounder.com/248-ruben-gamez-cracking-the-e-signature-market/The podcast episode: https://share.transistor.fm/s/74b243f9The video: https://youtu.be/BSf_M2US1o4You'll find my weekly article on my blog: https://thebootstrappedfounder.comPodcast: https://thebootstrappedfounder.com/podcastNewsletter: https://thebootstrappedfounder.com/newsletterMy book Zero to Sold: https://zerotosold.com/My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/My course Find Your Following: https://findyourfollowing.comThis episode is sponsored by Acquire.com

Pit Stops to Podium: B2B RevOps Podcast
Unlocking the Secrets to Hiring Exceptional Talent // With Lou Adler

Pit Stops to Podium: B2B RevOps Podcast

Play Episode Listen Later Sep 1, 2023 23:27


In this Pit Stops To Podium episode, we're joined by Lou Adler, CEO at Performance-based Hiring Learning Systems. Adler's extensive background spans executive roles in finance and operations. With an engineering degree and an MBA, he transitioned to recruitment in the 70s, later becoming an Amazon best-selling author and featured expert in major publications. The episode's focus revolves around Unlocking the Secrets to Hiring Exceptional Talent. Join us as Adler delves into key subtopics such as the concept of hiring for the anniversary date, employing the 'High Tech, High Touch' method to elevate talent standards, and expanding the talent pool through defining work by crucial performance objectives. Chapters: 00:00 - Intro 00:55 - Who's Performance-based Hiring Learning Systems? 02:56 - Who's Lou Outside Work 07:21 - Is Achieving a Win-Win in Hiring an Imbalance from the Start? 12:35 - Applying “High Tech, High Touch” in Talent Recruitment 17:28 - Defining Success Objectives for Hiring AEs and SDRs 22:39 - Engage with Lou //ENGAGE WITH LOU Hire With Your Head Website //MENTIONS Buc-ee's Sangram Vajre //BOOKS Hire with Your Head by Lou Adler //SUBSCRIBE! Subscribe to RevPartners YouTube Channel New "pit stops" every week. Join our growing community!   //STAY AWESOME &  DO IT BIG!! Website: revpartners.io Listen on Spotify and Apple Podcasts

Vacation Rental Success
VRS507 - High Touch, High Standards: Mastering Vacation Rental Hospitality with Robin Craigen of Moving Mountains

Vacation Rental Success

Play Episode Listen Later Aug 16, 2023 55:33


This episode is sponsored by OwnerRez. You can discover more about OwnerRez at our Virtual Vendor Showcase. Sign up using promo code VRF30 for 30% off the first 3 months https://vacationrentalformula.com/ownerrez Get access to the best education for your short-term rental business! Enroll in The Vacation Rental Formula Business School today and start seeing results tomorrow. Discover more about the VRF B-School: https://www.vacationrentalformula.com/courses Listening to this podcast on the move? Get to the show notes here: https://www.vacationrentalformula.com/VRS507

If I Was Starting Today
How This YC Startup Went from Idea to $600M in 4 Years with Tejas Manohar (#141)

If I Was Starting Today

Play Episode Listen Later Aug 15, 2023 43:05


This week, Jim talks with Tejas Manohar, about he and his co-founders grew his data startup High Touch through leveraging communities and marketing smart cuts, and how data activation can become a super power for businesses. TOPICS DISCUSSED IN TODAY'S EPISODE Selecting the right idea Selecting the right Co-founders How to be scrappy Smart cutting Leveraging communities What is data activation  Resources Jim Huffman website Jim's Twitter GrowthHit The Growth Marketer's Playbook   Additional episodes you might enjoy:Startup Ideas by Paul Graham (#45)Nathan Barry: How to Bootstrap a Company to $30M in a Crowded Market (#41)How I Met My Biz Partner and Less Learned Hitting $2M ARR (#44)Ryan Hamilton on his Netflix special, touring with Jerry Seinfeld, & how to write a joke (#10)How We're Validating Startup Ideas (#51) 

Swears and Does Hair
Ep 65: Building Trust With Brides: Mastering High-Touch Communication For Seamless Bookings

Swears and Does Hair

Play Episode Listen Later Aug 14, 2023 42:55


Are you struggling to communicate with brides ? In my 16+ working in this unique niche of the beauty industry, I discovered the key to success: building a bond with brides that goes beyond the ordinary. Join me as I reveal the secrets to building trust through high-touch communication and use my tips to instantly level up your emails and gain back valuable time in the process! Effective Communication and Strong Connections In the realm of professional wedding services, effective communication is paramount. Bridging the gap between vendors and brides requires creating solid connections, a process that breeds trust and mutual understanding. The right balance in communication builds a productive working relationship, ensuring an integral bond that resonates throughout the planning process, avoiding misunderstandings and enhancing the overall experience in dealing with brides. In this episode, you will be able to: Harness the power of influential communication tactics to bridge the gap between artists and potential brides. Learn how clarity and punctuality in communication lay the ground for successful relationships. Unleash the potential of automation in facilitating regular and more effective touchpoints with brides. Recognize the strength of high-touch communication in building a strong foundation of trust with brides. This Week's Key Moments:00:01:31 - The Challenge of Communication with Brides, 00:03:41 - Ways to Improve Communication, 00:08:33 - Automating Communication, 00:15:34 - Creating an Effective PDF, 00:16:18 - Why Your Price List Is A Killing Your Bookings, 00:17:26 - Using Canva to Create PDFs, 00:20:49 - Setting Clear Expectations, 00:24:19 - What To Include In Your Email Signature, 00:30:35 - Creating Referral PDFs, 00:32:20 - The PDFs Every Artist Should Be Sending To Brides, 00:34:09 - Templates for Effective Communication, 00:38:57 - Firmly Communicating Policies, The resources mentioned in this episode are: Golden Emails Template Bundle for $77 (Add on Templates available with your purchase at checkout!) Follow me on Instagram and DM me your thoughts on today's episode or leave me a review wherever you're listening! www.instagram.com/beautybizcollective Get more actionable tips to grow your bridal business on autopilot and start saving my best tips for taking your bridal hair or makeup business to the Next Level. FREE MASTERCLASS --> Book more brides and get more financial and personal freedom with my signature systems. Love the podcast and want more? -> Check out the blog! -> Monthly Masterclasses! -> More!

Scale Your Sales Podcast
#192: Tonya Bjurstrom -High-Touch Interviews Unleash Voice of Key Customers and Sales Success

Scale Your Sales Podcast

Play Episode Listen Later Jun 5, 2023 31:22


In this week's Scale Your Sales podcast, my guest is Tonya Bjurstrom, Founder of Dirby. Dirby, the voice of the customer, uncovers the insight you wish you had all along.    Tonya is the voice of the customer for B2B, asking the right questions in the right way at the right time to uncover the insight her clients need. And not only does she understand how to uncover valuable insight, but her programs create a better customer experience.    In this episode, we talked about her program that helps software companies and SMEs improve their marketing messaging, her ways of interviewing clients, and how organisations can find their value, focusing on the voice of the customer.       Welcome to the Scale Your Sales podcast, Tonya Bjurstrom.      Timestamps:  3:10 - Collect data points by having a high-touch one-on-one interview.    5:53 - The things to do for your customer to feel valued.     8:58 - Take action using the data you have     11:55 - "The momentum of assumption"     15:31 - Culture that makes you a customer-driven business    18:11 - The best time to complete a customer survey     21:53 - What's shocking about doing business?     23:30 -  Speak about your product in the way you want your customer to speak of it     25:33 - Make sure you can train somebody with your unique methodology     https://www.linkedin.com/in/tonyabjurstrom/   Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth through customer experience and sales.     Book Janice to speak virtually at your next event https://janicebgordon.com         LinkedIn: https://www.linkedin.com/in/janice-b-...      Twitter: https://twitter.com/JaniceBGordon       Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast       More on the blog https://scaleyoursales.co.uk/blog        Instagram: https://www.instagram.com/janicebgordon       Facebook: https://www.facebook.com/ScaleYourSal...

The Nurse Keith Show
Championing a "High Tech High Touch" Approach to Nursing Research and Education

The Nurse Keith Show

Play Episode Listen Later May 26, 2023 58:33


On episode 423 of The Nurse Keith Show nursing and healthcare career podcast, Keith interviews Dr. Jing Wang, PhD, MPH, RN, FAAN, Dean and Professor of the Florida State University College of Nursing, and Adjunct Professor in Biomedical Informatics and Public Health at the University of Texas Health Science Center at Houston. In the course of their conversation, Keith and Dr. Wang discuss the future of health and healthcare and how Florida State University College of Nursing is leading in this area. Other topics include the future of aging in place, the use of wearable tech, and the concept of a “high tech high touch” approach to nursing research and education. Jing Wang, PhD, MPH, RN, FAAN is Dean and Professor of the Florida State University College of Nursing, and Adjunct Professor in Biomedical Informatics and Public Health at the University of Texas Health Science Center at Houston. She serves as the Board of Trustee at the Robert Wood Johnson Foundation and HCA Florida Capitol Hospital. She's committed to nursing workforce development and High Tech High Touch approach in nursing education, research, and collaborative practice. Her interdisciplinary research uses mobile and connected health technologies to optimize multiple-behavior lifestyle interventions and improve patient-centered outcomes among the chronically ill and aging populations with multiple chronic conditions, especially among the rural and underserved populations. Dr. Wang is an elected Fellow of the American Academy of Nursing, 2013 Robert Wood Johnson Foundation Nurse Faculty Scholar, 2015 TEDMED Scholar, 2016 Josiah Macy Jr. Foundation Macy Faculty Scholar, and Harvard Macy Scholar where she continues to teach in the “Leading Innovations in Health Care & Education” program in the Harvard Macy Institute. As a Health and Aging Policy Fellow and American Political Science Association Congressional Fellow, she was a Senior Scientific Advisor to Agency for Healthcare Research and Quality (AHRQ), and works with Centers for Medicare & Medicaid Services (CMS) and the Office of the National Coordinator for Health Information Technology (ONC) as a senior policy advisor. Wang received her MSN and PhD from the University of Pittsburgh School of Nursing, her MPH from its Graduate School of Public Health, and Graduate Certificate in Clinical and Translational Science from its School of Medicine. Connect with Dr. Jing Wang and Florida State University School of Nursing: Florida State University College of Nursing Facebook Instagram Twitter LinkedIn Dr. Wang on LinkedIn ----------- Did you know that you can now earn CEUs from listening to podcasts? That's right — over at RNegade.pro, they're building a library of nursing podcasts offering continuing education credits, including episodes of The Nurse Keith Show! So just head over to RNegade.pro, log into the portal, select Nurse Keith (or any other Content Creator) from the Content Creator dropdown, and get CEs for any content on the platform! Nurse Keith is a holistic career coach for nurses, professional podcaster, published author, award-winning blogger, inspiring keynote speaker, and successful nurse entrepreneur. Connect with Nurse Keith at NurseKeith.com, and on Twitter, Facebook, LinkedIn, and Instagram. Nurse Keith lives in beautiful Santa Fe, New Mexico with his lovely fiancée, Shada McKenzie, a highly gifted traditional astrologer and reader of the tarot. You can find Shada at The Circle and the Dot. The Nurse Keith Show is a proud member of The Health Podcast Network, one of the largest and fastest-growing collections of authoritative, high-quality podcasts taking on the tough topics in health and care with empathy, expertise, and a commitment to excellence. The podcast is adroitly produced by Rob Johnston of 520R Podcasting, and Mark Capispisan is our stalwart social media manager and newsletter wrangler.

The Small BizChat
High-Tech High-Touch Selling with Phil Gerbyshak

The Small BizChat

Play Episode Listen Later May 24, 2023 17:07


Phil Gerbyshak is a sales speaker, sales executive, sales expert, sales leader mentor, sales podcaster, and sales coach, and he's been at it for a long time. He's written six books and over 3000 articles and has been quoted in the Wall Street Journal, Daily Globe and Mail, Financial Times, Investor's Business Daily, Inc., and many other publications. People recognize him for his personal brand of connection and simplicity, delivered with a smile and some hard-earned swagger. Currently, he is the chief revenue officer at Digital Selling Strategies, where he and his team work with small businesses to leverage modern selling to increase profitability, productivity, and performance. To learn more, go to PhilGerby.com. Today, we welcome back Phil Gerbyshak to talk more about making meaningful connections online and how we can better utilize our high-tech world to do high-touch selling. Phil shares with us why happy employees give better service, how to bring more of you to your sales process, and how to connect with more people deeply and meaningfully. “Start serving your employees, have your employees serve each other, and then, ultimately, they serve your customers.” – Phil GerbyshakThis week on SmallBizChat Podcast:What sales enablement is and how it can help you. Utilizing technology in your sales process.High-touch selling in a high-tech world. Touching more people in a deep, meaningful way. Keep enough pipeline to cover what you need and a bit more; it doesn't need to be extreme.Service over sales and building a culture of service. Happy employees give better service. Be more you, be more frequent. Resources Mentioned:BossQuiz: https://bossquiz.com/ SmallBizLady University: https://smallbizladyuniversity.com/ Lavender: https://www.lavender.ai/ Restream: https://restream.io/ Zoom: https://zoom.us/ Nimble: https://www.nimble.com/ ChatGPT: https://openai.com/blog/chatgpt Connect with Phil Gerbyshak:Website: https://philgerby.com/ Podcast: https://philgerby.com/podcast/ YouTube: https://www.youtube.com/@SalesLeadershipShow Instagram: https://www.instagram.com/philgerb/ LinkedIn: https://www.linkedin.com/in/philgerb/ Twitter: https://twitter.com/philgerb Facebook: https://www.facebook.com/philgerbyshak/

The Small BizChat
High-Tech High-Touch Selling with Phil Gerbyshak

The Small BizChat

Play Episode Listen Later May 24, 2023 17:07


In this episode, Melinda Emerson and Phil Gerbyshak delve into the world of high-tech, high-touch selling. They discuss sales enablement, favorite sales tools, and how to maintain a strong sales pipeline. The conversation also explores the importance of service culture and authenticity in business.

Turned On Podcast
Ep 186: The High-Tech Transactional World is Threatening The High-Touch Relational World; Maybe It's Time To Get Back To The Basics Of Love

Turned On Podcast

Play Episode Listen Later Apr 16, 2023 28:06


We now have the ability to avoid people and have everything delivered to our door. But is that good?Convenience and complacency can make you a victim of stagnation Don't throw away your Smart Phone, just be Smart"They want you isolated" but who is "they"? Everything desires connection because God created relationshipsMeeting in person vs. texting and video conference The "Tree of Knowledge" was located in a garden, not a computerDo you know somebody whose attention span has shrunk?We are losing touch, literallyStripping away the things God created leads to a huge focus on the selfConnect with us to get more Turned Onwww.turnedon.comFollow on IG @angelikenorrie and @davidnorrie.turnedonOfficial FB Community Page https://www.facebook.com/TurnedOnCommunity

Flow State of Mind Podcast | Health | Fitness | Physique | Psychology | Business
407. Why Becoming a “Sponsored Athlete” is A Terrible Idea… If You Want To Do “Affiliate” Deals: Here's the Right and Wrong Way To Do It (Your Reputation is On the Line)

Flow State of Mind Podcast | Health | Fitness | Physique | Psychology | Business

Play Episode Listen Later Feb 9, 2023 13:01


If you think becoming a sponsored athlete is the way to wealth, we have news for you. You'll receive pennies on the dollar promoting someone else's company while diluting your own brand equity. There's a way to do it better (hint it's on the backend). We'll explain the truth about affiliate payouts, why you should create a high ticket 1-1 coaching offer instead, and how to utilize sponsorship deals inside your offer for maximum leverage.   Time Stamps:   (0:52) Why Being a Sponsored Athlete Isn't Worth it and What To Do (3:04) The Truth about Affiliate Payouts (4:63) Tapping Into Your Audience Equity (6:47) Creating a High Touch 1-1 Offer Instead (10:52) Done For You Options on the Backend ---------- Learn More About Impact Fitness Coaching Academy,   To Learn More About I.F.C.A. - And How We've Helped More Than 1,700 Fitness Coaches, Experts, and Influencers Grow a 5-35k+ Month Online Fitness Business Without Paid Ads, Complicated Funnels, or Even Having a Large Social Media Following    Click Here→ to VISIT THE IFCA PAGE  ---------- GIVEAWAY!  Leave a rating + review on iTunes, and Have a Chance To Win a $200 Amazon Gift Card + Special Prizes! Winners Announced Monthly on The Episode. Simply leave a review, and send a screenshot to the Fit Biz Podcast Instagram Page!