Podcasts about amazon connect

Chad Hyams hosts YouTube expert Nate Woodbury, who delves into strategies for leveraging YouTube as a powerful lead generation tool. Instead of focusing on influencer fame, Nate emphasizes producing content that answers specific audience questions, driving organic searches and positioning yourself as an industry expert. He advises on video length, content strategy, and debunks myths around expensive gear and SEO tactics. Nate also shares practical tips on maintaining consistency and efficiency by scheduling content, offering valuable insights for anyone looking to dominate their field through YouTube. Connect with Nate: Nate Woodbury on YouTube TheLeafStrategy.com - Webinar explaining Nate's Leaf Strategy Be the Hero Studios A Hero's Guide to Influence on YouTube by Nate Woodbury - Available on Amazon ---------- Connect with the hosts: •    Ben Kinney: https://www.BenKinney.com/ •    Bob Stewart: https://www.linkedin.com/in/activebob •    Chad Hyams: https://ChadHyams.com/ •    Book one of our co-hosts for your next event: https://WinMakeGive.com/speakers/ More ways to connect: •    Join our Facebook group at www.facebook.com/groups/winmakegive •     Sign up for our weekly newsletter: https://WinMakeGive.com/sign-up •     Explore the Win Make Give Podcast Network: https://WinMakeGive.com/ Part of the Win Make Give Podcast Network

What happens when John Cleese personally selects you to play Basil Fawlty in the West End revival of one of the most iconic sitcoms in TV history? If you're Adam Jackson-Smith, you say yes… and then quietly panic. In this special episode of The Leadership Enigma, we go behind the curtain with the man trusted to resurrect Basil on stage. Adam shares the rollercoaster ride from virtual auditions (complete with tweed jacket and moustache) to 300+ physically demanding performances that quite literally sweated the weight off him. From Zoom auditions with Cleese himself to hilarious backstage stories (including what Jonny Vaughan whispered before curtain up), Adam lifts the lid on the resilience, leadership, and full-body slapstick needed to become a comedy legend — without simply mimicking one.

Episode NotesIn this episode:The biggest misconceptions about assisted living and MedicaidWhy “I'll never put my parent in a home” might do more harm than goodThe financial reality of nursing homes and long-term careHow to recognize early signs it's time for more supportThe power of independent living and nutritional careScott's creation of the Senior Solutions Advisor role and how it's changing the gameReal-world strategies to navigate elder care without guilt or guesswork

If you've ever felt like you were too broken, too burned out, or just too real to belong in the spiritual world…our guest today is about to change your mind—and maybe even your life. Meet Lauren Courtney—intuitive, energy healer, channel, Kundalini yoga instructor, author, and all-around cosmic big sister—who's here to prove that your realness is your superpower.In this episode, Robyn + Karen sit down with Lauren to talk about:✨ Her journey from high-stress NYC life to full-on energy healing✨ The life-altering losses that fueled her purpose✨ What it means to be a “chakra chef” (and how it can change your life)✨ Her book Glow Up Your Chakras: From Medicated to Meditated—aka your new healing guide✨ How you can glow up from the inside out -- what you can start doing today✨ The incredible messages + energy shifts Robyn received during her personal session with LaurenThis conversation is equal parts soul medicine and LOLs—you'll laugh, you'll cry, and whether you're brand new to chakras or already living in your “healing era,” Lauren's here to help you remember who the hell you are.

In this episode, Rosslyn and Mikyla dive into one of the most foundational aspects of food photography: camera angles. Whether you're shooting for fun or trying to book paid gigs, knowing how to work your angles can completely change the final image.We break down the three essential angles every food photographer should master — from the versatile 45° to overhead flatlays to the powerful straight-on perspective. You'll also hear real-life examples of when and why we use each angle, how we create depth, and some honest behind-the-scenes chaos from our recent branding photoshoot. If you've ever struggled with setting up your scene, choosing an angle, or holding up your backdrops (yep, we've been there), this episode is for you.Key takeaways:How to easily hold up your backdrop for straight-on shots without fancy equipmentSmart ways to maximize natural light in a small spaceHow to transform tight or shared spaces into functional shooting zonesOur go-to tips for keeping your gear organized and accessibleCreative hacks for shooting overhead when you don't have room for a C-standHelpful links:

In this Partnering Leadership conversation, Mahan Tavakoli speaks with Eduardo Briceño, author of The Performance Paradox: Turning the Power of Mindset into Action. In the discussion, Eduardo dives into the transformative power of a growth mindset and how we can apply it to unlock our potential. He shares how a crippling physical injury early in his career led him to Carol Dweck's pioneering work on a growth mindset. This proved life-changing for Eduardo, setting him on a path to teaching individuals, teams, and organizations how to break free of chronic stagnation. In the conversation, Eduardo Briceno explains the performance paradox, where focusing solely on performing without learning leads to poor results. He offers strategies for leaders to get their teams to embrace a growth mindset.  Some of the Growth Mindset Takeaways That Will Get You Thinking: Why integrating micro-learning into daily work trumps sporadic learning sessions. Learn how to distinguish positive stretch mistakes from dangerous high-stakes ones.  How leaders can model a growth mindset openly to influence their teams. The role a culture alignment and tweaking existing systems plays in helping teams adopt a growth mindset.The type of accountability that matters for both learning and performing. Connect with Eduardo BriceñoEduardo Briceno Website Eduardo Briceno LinkedIn The Performance Paradox: Turning the Power of Mindset into Action on Amazon Connect with Mahan Tavakoli: Mahan Tavakoli Website Mahan Tavakoli on LinkedIn Partnering Leadership Website

PJ Pereira schools us on the best AI tools for CMOs and overcoming AI anxiety.   PJ Pereira is an industry legend whose success is fueled by creatively embracing eras of extreme innovation. Starting his career when the internet was in its infancy, he has conquered the digital age of marketing and is setting his sights on taming the AI giant in the room. His third agency, Silverside AI, has already solved creative problems for some of the biggest brands in the world using AI. Most of all, PJ is fiercely passionate about helping creatives facing AI anxiety head-on by retooling their skillsets for the next generation of advertising.   Must-hear moments for this episode include: How a CMO can avoid paralysis when integrating AI into their business, why the future of big ideas is actually small ideas, and why ad professionals need to embrace AI or risk losing relevance.   What you'll learn in this episode:  How agency and in-house creative teams can work together Why an underdog mindset wins more Cannes Lions The one time a Cannes Lion jury got it wrong How a CMO can implement AI into their operations ASAP Where the ad industry is headed in the next five years What AI for agencies looks like PJ's reaction to the Coca-Cola AI-generated campaign backlash Why the industry must embrace AI-driven creative to survive How industry professionals can overcome their AI anxiety PJ's incredible story of overcoming his first 6 months in America  Resources:   Learn more about Silverside AI on their website See Silverside's AI Coca-Cola campaign  Get a copy of PJ's latest novel, The Girl from Wudang, on Amazon Connect with PJ on LinkedIn  

In this episode, I sit down with Dr. Deanna Minich — a nutrition scientist and author of the Rainbow Diet — to talk about a topic we don't hear nearly enough about: the power of color in our food. We dive into what food colors actually do in the body, how they impact everything from mood to memory, and why most of us are walking around with a “color deficiency” without even realizing it. Dr. Minich breaks down the functional role of phytonutrients in a way that's easy to understand, yet incredibly eye-opening. She also challenges conventional diet labels (vegan, carnivore, etc.) and instead invites us to build a more personal, color-coded relationship with food. If you've ever wondered how to shift from counting calories to eating more consciously — or if you're just curious about what “eating the rainbow” really means — this conversation will give you a whole new lens for looking at your plate. Key Takeaways: The Rainbow Diet Philosophy: Move beyond traditional diet patterns to embrace a personalized nutrition approach focusing on the incorporation of diverse phytonutrient-rich colors in the diet. Colorful Foods & Health Benefits: Each color in food offers unique phytonutrients and health advantages, from supporting inflammation control with red foods to enhancing brain function with blue and purple foods. Importance of Creativity and Diversity: Diversifying food types and embracing new combinations can break monotonous eating habits and enrich the microbiome with varied phytonutrients. Chrono Nutrition: Align eating patterns with natural rhythms for optimal metabolic health, integrating concepts like circadian rhythm, seasonal, and lunar dietary adjustments. Expanding the Role of Food: More than sustenance, food represents culture, emotion, and interconnectedness, urging a balanced evaluation of its role in personal well-being. More About Dr. Deanna Minich, PhD: Dr. Deanna Minich is a renowned nutrition scientist, international speaker, educator, and author with 20+ years of experience bridging the gap between science and soul. She's currently the Chief Science Officer at Symphony Natural Health and the founder of Food & Spirit™, where she integrates functional nutrition with lifestyle medicine to support whole-person healing. Her background spans academia, clinical research, and the dietary supplement industry — including over 50 published scientific papers, seven books, and four book chapters on wellness. Known for her engaging and accessible approach, Dr. Minich empowers people to transform their health through color, creativity, and connection. Website Instagram The Rainbow Diet on Amazon Connect with me! Website Instagram Facebook YouTube   This episode is sponsored by Professional Co-op®, where clinicians gain exceptional access to industry-leading lab services without the hefty price tag—since 2001, they've been redefining what efficient, patient-focused support looks like. Imagine no hidden fees, no minimums, and only paying for completed tests. Experience lab services that not only meet but also exceed your expectations. Join the co-op trusted by countless licensed clinicians nationwide. Visit www.professionalco-op.com to learn more! This episode is also made possible by Functional Medicine University. FMU is a fully online, self-paced training program in functional medicine, founded in 2006 by Dr. Ron Grisanti. With students in all 50 U.S. states and 68 countries globally, FMU has become a cornerstone in advanced clinical education for healthcare practitioners. The curriculum is led by Dr. Grisanti, alongside contributions from over 70 distinguished medical experts on FMU's advisory board. Graduates earn the prestigious Certified Functional Medicine Practitioner (CFMP®) credential upon completion. FMU is also a nationally approved provider of continuing education for a wide range of licensed professionals, including MDs, DCs, DOs, NDs, acupuncturists, PAs, NPs, nurses, dietitians, pharmacists, and dentists. Whether you're looking to expand your clinical knowledge or bring a functional approach to your practice, FMU offers the tools, guidance, and certification to help you thrive. Visit www.functionalmedicineuniversity.com to learn more!

For many brands, AI is revolutionizing customer experience, but with increased adoption comes widespread concerns about job displacement, ethical risks, and trust. Is AI truly enhancing human capabilities, or is it simply replacing them? And how can companies balance efficiency with responsibility in AI-driven CX? Joining me today is Pasquale DeMaio, Vice President of Customer Experience Services at AWS. Pasquale DeMaio Vice President, Customer Experience Services at AWS Pasquale is the Vice President of Amazon Connect at AWS, an organization he founded in 2015 to help companies of any size deliver superior customer outcomes at lower cost. Under his leadership, Amazon Connect is enabling businesses to transform the way they engage with their customers at every interaction. With this vision, Amazon Connect has become one of the fastest-growing products in AWS history, and now enables tens of thousands of AWS customers to support more than 10 million daily customer interactions across sales, customer service, and engagement. Pasquale has 20 years of experience in delivering world-class B2B and B2C products. Prior to AWS, Pasquale led products in machine learning, augmented reality, mobile, and maps. His specialties include operating SaaS at world-leading scale, delivering exceptional customer experiences, and driving UX and technology innovation. Resources AWS Connect: https://aws.amazon.com/connect/ Introducing The Next Generation of Amazon Connect: https://aws.amazon.com/blogs/contact-center/introducing-the-next-generation-of-amazon-connect/ Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

For many brands, AI is revolutionizing customer experience, but with increased adoption comes widespread concerns about job displacement, ethical risks, and trust. Is AI truly enhancing human capabilities, or is it simply replacing them? And how can companies balance efficiency with responsibility in AI-driven CX? Joining me today is Pasquale DeMaio, Vice President of Customer Experience Services at AWS. Pasquale DeMaio Vice President, Customer Experience Services at AWS Pasquale is the Vice President of Amazon Connect at AWS, an organization he founded in 2015 to help companies of any size deliver superior customer outcomes at lower cost. Under his leadership, Amazon Connect is enabling businesses to transform the way they engage with their customers at every interaction. With this vision, Amazon Connect has become one of the fastest-growing products in AWS history, and now enables tens of thousands of AWS customers to support more than 10 million daily customer interactions across sales, customer service, and engagement. Pasquale has 20 years of experience in delivering world-class B2B and B2C products. Prior to AWS, Pasquale led products in machine learning, augmented reality, mobile, and maps. His specialties include operating SaaS at world-leading scale, delivering exceptional customer experiences, and driving UX and technology innovation. Resources AWS Connect: https://aws.amazon.com/connect/ Introducing The Next Generation of Amazon Connect: https://aws.amazon.com/blogs/contact-center/introducing-the-next-generation-of-amazon-connect/ Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

In this powerful episode of No Sitting on the Sideline Dad, Joe sits down with David C., an engineer, author, and big-picture thinker who's spent decades studying the trends that could shape (or endanger) our future. David doesn't just warn us about climate change — he connects the dots between three mega threats: climate crisis, unregulated AI, and our growing human division. Joe and David dive into real talk about: Are we sleepwalking into disaster while waiting for technology to save us? How microplastics are invading not just oceans, but our bodies. Can we trust AI in medicine, law, and society — or is it already outrunning us? The scary pace of rising sea levels and what cities like Miami and Jakarta are doing to survive. How everyday families and parents (yes, like you and me!) can actually make a difference. With stories from Maine's lobster fishermen to Europe's AI regulations, this episode pulls no punches but leaves you with hope — and actions you can take today. Joe and David ask the hard questions: Are we prepared to protect our kids from a future run by machines and scorched by rising temperatures? Stay tuned until the end for David's list of practical actions parents and families can do right now to fight back against these mega-trends. What You'll Learn in This Episode: ✅ Why climate change is more than just a "trend" — and how overlapping natural cycles are being accelerated by human actions. ✅ How AI could slip from helper to ruler if left unregulated. ✅ Why human cooperation (or lack of it) is just as dangerous as climate change or AI run wild. ✅ Practical, everyday actions you can take as a parent, community member, and citizen. ✅ How to challenge your elected officials about AI and climate policies (without needing to be an expert). Guest Spotlight: David C., author of The Entity series, engineer, and passionate advocate for proactive solutions to humanity's biggest threats. David's sci-fi series isn't just fiction — it's a chilling roadmap of what could happen if we stay divided and complacent. Learn more about his books and mission at: www.theentity.us Books by David C.:

“I think people should stop thinking about contact centers as a thing that is sort of about being responsive and reactive, and instead, really how do we fundamentally change the way you think about the way you talk to customers,” says Pasquale DeMaio, Amazon Web Services' vice president of Amazon Connect. “In that sense, I think the status quo is really our competition.” In this episode of the Tech Disruptors podcast, DeMaio and Anurag Rana, Bloomberg Intelligence's senior technology analyst, touch on several pressing topics related to contact center-as-a-service, among them being AI automation, data integration challenges and the shifts in enterprise and end-user expectations for customer service.

“This is a liberating moment for us—and for the enterprises we serve. We're combining forces to scale fast and deliver smarter CX solutions.” — Chris Marr, Pronetx Live from Enterprise Connect, Chris Marr and Yasser El-Haggan of Pronetx joined us for a special Technology Reseller News podcast to share big news: the merger of two AWS customer experience (CX) powerhouses—Pronetx and VT Team—to create a stronger, faster, and more specialized Amazon Connect services firm. AWS-Certified, Cloud-Focused, and Ready to Scale Pronetx, an AWS Service Delivery Partner specializing in Amazon Connect, helps customers—including Fortune 25 companies and federal agencies—migrate contact centers to the cloud and unlock the full potential of AWS technologies, including generative AI, chatbots, case management, and advanced analytics. “Many customers think they're on the cloud—but they're not truly leveraging it,” said El-Haggan. “We help them do more with their AWS investment.” With the merger, Pronetx is not only growing in capacity—it's expanding its focus. Together, the combined team will accelerate software development, build tools for CX teams, and help enterprises infuse generative AI into both front-end and back-office operations. A Boutique Partner, Backed by Deep Tech Expertise Unlike broad SIs, Pronetx operates as a boutique CX firm focused solely on Amazon Connect—a strategy that enables deeper specialization and faster time-to-value. “We're not generalists. We're laser-focused on customer experience, and that's what makes us an ideal partner—for enterprises and for SIs and GSIs,” said Marr. As one of AWS's launch partners for Amazon Q, Pronetx has already begun helping customers use agentic AI and natural language processing to deliver more intelligent, efficient, and personalized support. CX Trends, Real-Time Data, and GenAI Readiness One theme echoed throughout the podcast: AI won't work without great data. Marr emphasized that with the merger, the team now has expanded capability to understand, organize, and apply customer data to maximize GenAI performance. “It's impossible to succeed with GenAI without understanding your customer data. This merger gives us the team to do that at scale,” he added. With CX trends evolving fast—and customer expectations even faster—Pronetx is positioning itself as a partner of choice for cloud-first transformation. A Platform Built on Experience The announcement comes on the eighth anniversary of Amazon Connect, launched at Enterprise Connect 2017. El-Haggan, who helped lead that launch while at AWS, noted the full-circle moment. “Amazon Connect was born right here eight years ago. Now, we're taking it even further with this merger.” Learn More Visit pronetx.com

“We're going beyond just contact center AI—this is CX-first orchestration across the entire enterprise,” said Elizabeth Tobey, Vice President of Marketing at NICE, as the company recently revealed its latest innovation—CXone Empower Orchestrator—and walked away with two top honors at Enterprise Connect 2025: Best CX Innovation and Best of Show. In a live Technology Reseller News podcast, Tobey shared how Empower Orchestrator marks a new era for enterprise AI—one that is measurable, scalable, and tied to tangible outcomes. CXone Empower Orchestrator is built around an AI-powered co-pilot design that allows organizations to analyze, automate, and optimize workflows across the full customer journey. “It's not just about improving one part of the customer experience,” Tobey noted. “It's about connecting the front office and back office, and turning insights into immediate, scalable action.” The result is greater agility and faster time-to-value, with automation tasks that once took days or weeks now completed in minutes. Critically, Empower Orchestrator also features a continuous feedback loop, even when tasks are escalated to live agents. “Every facet of the organization gets better through this data,” said Tobey. “This is AI moving from hype to highly functional.” Tobey emphasized NICE's commitment to a CX-first philosophy, noting that the platform touches every part of the business: from sales and marketing to fulfillment and support. “Customer experience and customer service incorporate the entire business,” she said. “Every interaction matters—and that's what we're connecting.” Beyond the enterprise, the launch presents new opportunities for NICE's global partner network. “Partners are seeing this as a way to help customers move faster,” Tobey shared. “And they're excited to be part of it.” The announcement also coincided with a milestone: the eighth anniversary of Amazon Connect, originally launched at Enterprise Connect in 2017. For NICE—and for Tobey, who was part of that original AWS launch team—it's a full-circle moment that reflects how far CX technology has come. Learn More Explore CXone Empower Orchestrator and NICE's full suite of AI-powered CX solutions at NICE.com. #NICE #CXone #EnterpriseConnect2025 #AI #CustomerExperience #Automation #CXInnovation #ContactCenterAI #WorkflowOrchestration #ChannelPartners #DigitalTransformation

Send us a textHave you ever felt like no matter how hard you work, money just doesn't seem to flow effortlessly into your life? Or maybe you keep hitting a financial ceiling that feels impossible to break through? The truth is, your subconscious beliefs might be the biggest thing standing in your way.In this episode of The Dimple Bindra Show we dive deep into the subconscious with Katie Potratz - a certified clinical hypnotherapist, pain reprocessing therapist, and bestselling author of The Uncaged Mind. Katie specializes in subconscious reprogramming to help people overcome anxiety, trauma, chronic pain, and self-worth struggles.Together, we explore:

In this episode of Partnering Leadership, Mahan Tavakoli speaks with Mark Schaefer, a renowned bestselling author of popular marketing books. The conversation focuses on Mark Schaefer's latest book, Belonging to the Brand: Why Community is the Last Great Marketing Strategy.During the discussion, Mark Schaefer shares valuable insights on personal branding, courageous leadership, and the power of humility. Emphasizing the significance of community in marketing, he explores how organizations can successfully build and nurture thriving communities. Mark also discusses the shift from traditional advertising to social media and how creating a sense of community among audiences leads to stronger emotional connections.The conversation includes compelling examples of companies effectively engaging their customers through community-building initiatives. Mahan and Mark explore the psychological bonds within a community and how these connections translate to heightened brand loyalty. Discover the leadership insights of the legendary Peter Drucker and how his ability to distill complexity can transform your approach to management.Uncover the power of community in marketing and how it can drive revenue, heal, and create a sense of purpose.Learn from real-life examples of big and small companies that have successfully built communities and generated massive success.Explore the challenges of leading a community while maintaining alignment and discover the breakthrough ideas and innovation that can arise from a thriving community.Understand how the pandemic has highlighted the importance of community in marketing and how it can serve as a powerful healing force in society.Gain insights into the importance of purpose in building a community and how involving customers or fans can create a better world together.Learn how to build a personal brand in the digital age, leveraging the power of the internet to attract a supportive audience.Understand the importance of community and purpose in building thriving communities and how they can engage loyal customers and build on each other.Gain insights into building a community and personal brand, focusing on trust and collaboration.Explore the power of creating meaningful moments and connections within a community and how it can lead to stronger emotional relationships with your audience.Uncover the overlooked value of community in brand marketing and the power of user-generated content and brand advocacy.Connect with Mark SchaeferMark Schaefer Website Mark Schaefer on LinkedIn Belonging to the Brand: Why Community Is the Last Great Marketing Strategy on Amazon Connect with Mahan Tavakoli: Mahan Tavakoli Website Mahan Tavakoli on LinkedIn Partnering Leadership Website

Episode Summary: Welcome to the For Love and Money podcast, where Carolyn Butler-Madden explores the intersection of business and social purpose. In this episode, Carolyn sits down with Hunter Leonard—business owner, author, speaker, and advocate for ending ageism. As the CEO of Blue Frog Marketing, Hunter has helped over 500 businesses drive strategic growth. He also pioneered solutions for mature professionals transitioning into business ownership. Through his extensive research, bestselling books, and thought leadership, Hunter challenges outdated business norms and offers evidence-based strategies for purpose-driven success. Carolyn and Hunter explore what it truly means to create change through business, from leveraging experience and wisdom to redefining leadership and workplace inclusivity. What You'll Learn in This Episode: Why experience is an untapped asset in business and how mature professionals can drive innovation. How purpose can be integrated into business strategy for long-term impact. The importance of evidence-based solutions in leadership and decision-making. The role of storytelling in shaping business success and challenging societal norms. How businesses can give back to communities while driving profitability.  Key Themes Discussed: Challenging Ageism in Business: Hunter shares how his work empowers mature professionals to thrive in business ownership and leadership. The Power of Experience: Why knowledge and wisdom should be valued assets in driving business growth and innovation. Purpose Beyond Profit: How Hunter integrates purpose into his business strategies while achieving measurable results. Evidence-Based Business Strategy: The importance of research and data in making informed business decisions. Storytelling & Legacy: Hunter's journey as an author and ghostwriter, helping business leaders shape their narratives and impact. Featured Guest: Hunter Leonard – CEO of Blue Frog Marketing, author of 10 books, business strategist, and advocate for ending ageism in the workplace. Hunter Leonard is a business owner, author and speaker who has developed a significant reputation for outstanding marketing and strategic growth as the CEO of Blue Frog Marketing. Hunter has also been active as an advocate for ending ageism and is achieving this through positive and practical solutions helping mature individuals with business ownership training and work transition programs. His aim is to change the world one mature age individual at a time. Hunter has authored ten books including the Amazon best sellers - The Experience Equation and Generation Experience. Both these books were named as finalists in the Australian Career Book Awards. Red Giraffe was a hot new release on AMAZON in several categories. His organisations have won six major awards for marketing excellence as well as being listed in both the Smart 100 and Cool 100 Awards in 2018. Hunter believes in evidence-based solutions and has surveyed more than 12,000 business owners to develop the services offered by his organisations. He has delivered over 800 seminars and presentations and contributed to over $2 billion in sales growth for his 500+ clients since 2001. Blue Frog Marketing is also active in giving back to the community via pro-bono work for various groups including Landcare, and through donations when new clients are onboarded. He is highly regarded for his warmth, generosity, innovative thinking and his ability to get measurable results for his clients. Hunter is working on book #11 - The 8 Rooms of Business, introducing a new way to become a better business owner. As a ghostwriter, Hunter shares the stories and advice of business and community leaders and a recent project is also a best seller in 8 categories in the USA market. When not running his business, Hunter is a keen bushwalker, musician, photographer and cook. Resources & Links: Blue Frog Marketing – Company Website Hunter Leonard's Books – on Amazon  Connect with Hunter Leonard on Linkedin  Ghost Hunter - Hunter's Ghost-writing website  How can businesses create lasting change while staying profitable? What role does experience play in driving business success? Share your thoughts and join the conversation! Thank you for tuning in to this episode of For Love & Money! Don't forget to subscribe, rate, and review the podcast to support more conversations at the intersection of profit and purpose.

Tired of endless battles and relentless roadblocks? Have you explored countless solutions yet still feel stuck? Get ready for some exciting news!

AWS Morning Brief for the week of March 24th, with Corey Quinn. Links:AWS Client VPN increases authorization rules and route quotasAnnouncing the New AWS Wickr Admin ConsoleAWS announces the next generation of Amazon Connect where powerful AI improves every customer interactionManage SLO exclusion time windows using CloudWatch Application SignalsHandling billions of invocations – best practices from AWS LambdaVisually build telephony applications with AWS Step FunctionsCorey is speaking at SREcon in Santa Clara!

How to Spot & Keep A-Players in Your Business with Dr. Axa Yox GUEST: Dr Axa Yox, PhD, award winner, inventor and author HOST: Marcia Riner, Business Growth Strategist, CEO of Infinite Profit® Episode Summary Hiring the right people is one of the biggest challenges for business owners. How do you spot top candidates, protect your A-players, and fix toxic workplace culture? In this episode, Dr. Axa Yox, an expert in neuroscience and business strategy, shares powerful insights on building a high-performing team. With a deep background in science, a PhD in microbiology, and a passion for leadership, Dr. Yox reveals how to attract, retain, and leverage A-players to drive business success. If you're serious about scaling your business with the right talent, this episode is packed with actionable strategies you don't want to miss! Key Takeaways ✅ How to identify top talent – Spot the best candidates who will drive your business forward. ✅ How to protect your A-players – Keep your best employees engaged, motivated, and thriving. ✅ How to fix toxic workplace culture – Recognize and eliminate the behaviors that are holding your business back. Timestamps & Key Insights

Ep. 190 #NationalWriteYourStoryDay is a perfect reminder that your story holds power. In this episode we speak to Raeanne Lacatena, a holistic business coach, Reiki master, and best-selling author of The Integrated Entrepreneur. Raeanne shares her transformative journey from mental health therapist to internationally recognized coach, revealing how prioritizing self-care helped her not only write her book but also step onto the public speaking stage—something she had resisted for over 25 years. “I believed I didn't have an original thought to share—that no one really cared what I had to say. I had to rewrite that story.” — Raeanne Lacatena

Are you weary of constant conflicts and frustratingsetbacks? Have you tried numerous solutions but still feel trapped? Thrilled to announce our amazing guest next week onMarketing with Russ…aka #RussSelfie, Episode 495March 3rd, Monday, 8am PacificFeaturing Lafaya Mitchell Lafaya brings 20+ years of experience in culturally sensitive care for hard-to-treat populations. "The Lafaya Way" employs a relational approach to improve interactions in challenging contexts, fostering healing and supporting individuals' search for their ‘Honest Truth'—especially during crises or 'Red Alert Brain.' Connect with Lafaya:LinkedIn: linkedin.com/in/lafaya-mitchellWebsite: lafayaway.com; lafayawaypoker.comIG: @lafaya_way; @lafayawaypoker               Lafaya's Books:* SPEECHLESS: Giving the #voiceless a Voice* Poker: A Woman's Game* The Lafaya Way – 3-book-series all available on Amazon Connect with Me:Website: https://www.russhedge.comEmail: Russ@russhedge.com #parenting #healing #emotionalintelligence #InspirationSpecialist #inspiration #Marketing NOTE:THE MUSIC BY CONNOR HEDGE (PRODUSENT), IS USED WITH PERMISSION

During this episode of the Marketing Matters™ Podcast, Ashley meets with her client, Carrie Lupoli, who is a dynamic entrepreneur, certified nutritionist, and award-winning behavior specialist with a proven track record of founding and leading successful seven-figure businesses. She founded Disruptive Nutrition, a company dedicated to supporting families on their health journeys, and it now employs over 40 women. Carrie also teamed up with celebrity nutritionist Mark Macdonald to educate consumers on a holistic approach to wellness. Together, they certify and support health professionals with PFC3, offer a clean supplement line designed to "fill the gaps" in nutrition, and co-hosted Food Freedom, the #1 most-watched nutrition show on Brinx.tv. Carrie has been featured on major news outlets like the TODAY Show, ABC, NBC, and Fox, contributing her expertise on nutrition, women's health, mindset, and behavior change. She also hosts the Diet Disruptors podcast, which ranks in Apple's Top 100 Health & Wellness Podcasts. You'll hear Carrie's honest experience on outsourcing advertising to advertising agencies and how bringing ads in-house with Ashley 5X'd her ROAS while she decreased her overall ad investment to 1/10 the cost. Get ready for an incredibly inspiring episode from two 7-figure female entrepreneurs and moms who are winning with paid ads and making it rain.   Connect with Ashley: -Instagram: @ads.with.ashley -YouTube: @ads.with.ashley -Challenge: Join the Win with Paid Ads Challenge HERE -Book: How to Win with Paid Ads - Buy HERE on Amazon  Connect with Carrie: -Follow Carrie on Instagram at @carrie_lupoli. Contact Carrie via her website at https://www.carrielupoli.com

In this episode of Leaning Into Leadership, Darrin sits down with Bobby Canosa-Carr, a leadership coach, former principal, mindfulness teacher, and author of Can I Go to the Bathroom? and Other Asinine Questions We Ask in School.They dive deep into how disempowerment impacts school leaders, teachers, and students—and what we can do about it. Bobby shares his journey from principal to leadership coach, the lessons he learned along the way, and why the behaviors we model as leaders shape school culture more than anything else.

Join us on as we embark on a journey of transition and wisdom with our special guest, Tim Haring, founding pastor of Chestnut Ridge Church. With nearly 40 years of leadership and service, Tim recently shifted into retirement, turning over leadership of the organization to his successor.   From Northern Lights to Spiritual Insights - Wisdom for Navigating Life's Transitions   Whether you're facing a new leadership role, considering a career change, or moving to a new city, Tim Haring's reflections provide guidance and encouragement for personal growth and embracing change. Listening to this authentic, soulful and candid conversation, you will come away with— Guidance for navigating life's major changes, twists and turns Deeper understanding of your emotional and spiritual health Insights on knowing when it's the right time to retire Hope and encouragement for what's next   As Tim shares his experiences from recent travels to Norway and Hondura, you will hear how witnessing the Northern Lights and speaking at a conference for church leaders in Honduras have enriched his life.   Our conversation delves into the transformative concept of emotionally healthy spirituality. This newfound understanding of emotions and empathy in ministry opens doors for Tim to support pastors through coaching and mentoring.   Reflecting on his journey, Tim emphasizes the importance of seeking help during major life changes and his ongoing passion for growth, even in retirement. His story inspires us to continually learn and adapt, offering hope and encouragement for anyone navigating transitions.   More About Special Guest Tim Haring   Tim Haring is the Founding Pastor of Chestnut Ridge Church in Morgantown, West Virginia. He recently retired from his position as Senior Pastor, although he will continue to work part-time at the church. In nearly 40 years of pastoral experience, Tim has been instrumental in helping to plant four additional churches in West Virginia. Together, those form the Ridge Network of Churches.   Tim has a pastoral studies degree with a minor in Greek language from Moody Bible Institute and a business degree from West Virginia University.   Tim and his wife, Karen, have been married for 36 years. They have five children, one granddaughter and another grandchild on the way.   Settle in for a whirlwind wisdom journey from Norway to Honduras and from Columbus to Morgantown, where Tim joins us today.   Resources Tim Haring's book “When God Walked Alone” on Amazon Connect with Tim on LinkedIn Grab a copy of the book “Emotionally Healthy Spirituality” from our BookShop Connect with Tim on Facebook Check out the church Tim founded - Chestnut Ridge Church   Credits Editor + Technical Advisor Bob Hotchkiss Brand + Strategy Advisor Andy Malinoski PR + Partnerships Advisor Rachel Bell Marketing, Social Media and Graphic Design Chloe Lineberg   Stay Connected with Us on Social YouTube @themainthingpod Twitter @themainthingpod Instagram @themainthingpod Facebook  @TheMainThingPod LinkedIn   Help Support and Sustain This Podcast Become a subscriber. Share the podcast with one or two friends. Follow us on social media @TheMainThingPod Buy some Main Thing Merch from our Merchandise Store. Buy a book from our curated wisdom collection on bookshop.org. Become a patron and support us on Patreon with funding.   Episode Chapters [0:03:35] - Tim's recent travels to Norway and Honduras [0:05:40] - How Tim and Skip are connected  [0:07:03] - Tim's transition from founder / leader of Chestnut Ridge to retirement [0:10:06] - Coping with feelings and emotions related to this major change [0:12:08] - Tim reveals his Main Thing [0:13:50] - Emotionally healthy spirituality; Tim candidly shares a weakness [0:18:25] - Discussion of Tim's work as an author [0:20:03] - Tim leaves us with words of encouragement   

Join us for an extraordinary journey into the world of near-death experiences (NDEs) with Lynn K. Russell, a seasoned researcher who has explored over 2,500 NDE cases.

Omar Cortez is a Robotics and Technology Teacher for elementary and middle school students in Dallas, TX. Using his expertise in robotics, coding, and drone technology, Omar has been successful in mentoring competitive robotics teams to state and global achievements, while driving engagement through district-wide STEM programs. His passion for inspiring creativity and innovation in students is preparing his students for future academic and career success in STEM fields.Omar recently released his first book Meshed Gears. Based on the true story of robotics kids in his school, Esteban and the Owlbots go on an inspiring journey of friendship, teamwork, and triumph in the world of robotics. Overcoming challenges, they learn valuable lessons that extend beyond the competition arena. Meshed Gears is a heartwarming tale for young readers celebrating resilience, collaboration, and the joy of learning.Grab a copy of Omar's book Meshed Gears on Amazon Connect with Omar:Twitter/X: @MrCortezRoboticInstagram: @mrcortezroboticsChris Woods is the host of the STEM Everyday Podcast... Connect with him:Website: dailystem.comTwitter/X: @dailystemInstagram: @dailystemYouTube: @dailystemGet Chris's book Daily STEM on AmazonSupport the show

In this episode, Julie and sustainability expert Shila Wattamar dive into practical steps for living sustainably and discussing how our daily choices—from fashion to food—impact the planet.  Topics explored: Introduction – Meet sustainability expert Shila and learn what inspired her sustainability journey. Why Sustainability Matters– Simplifying sustainability and why it's critical today. How our daily Habit Impact the Planet – Surprising ways everyday actions, like shopping and energy use, affect the environment. South Asian Culture and Consumerism– Shifting perspectives on consumerism in South Asian culture to promote sustainability. Environmentally-Friendly Fashion – Tips for sustainable style choices, like thrifting and choosing eco-friendly fabrics. Sustainability Myths – Overcoming the idea that eco-living is costly or difficult. Food Choices and the Environment – How our diets impact the planet and simple changes we can make. Easy Actions to Get Started: Beginner-friendly steps toward a more sustainable life. - Sponsor Spotlight   This episode is brought to you by Lending Jawn, your trusted partner in home financing. Founded in 2021 by Dhan Thomas to help clients achieve their dream homes, the Lending Jawn has built up an impressive track record of home sales, loan approvals, grants, and guiding individuals to become landlords or first time home buyers.   Looking for a home or investment property in NY, NJ, PA, DE, FL, or MD? Contact Dhan from Lending Jawn to get started!   Visit LendingJawn.com or follow @LendingJawn on Instagram   ==== Connect with Shila Wattamar   Shila's company called Sustainable Me! https://sustainableme.today or visit them on IG   Shila's son, Soren Wattamar's Podcast on Sustainable Living: https://rss.com/podcasts/sustainablesoren/   Shila's book:  Simply Sustainable: Simple Behaviors for Sustainable Living available on Amazon     Connect with Julie or the Podcast   Join our Podcast NEWSLETTER  HERE Connect with Julie on IG: @thejuliegeorge Connect with The Brown Girl Podcast on IG: @thebrowngirl_podcast   Resources Mentioned:   Vogue Article on Buying 5 Articles of Clothing for Sustainability  https://www.vogue.com/article/i-only-bought-5-items-of-clothing-this-year18    #southasianpodcasts #southasianadvocacy #thebrowngirlpodcast #southasianpodcast #desipodcasts 

Have you ever wondered if the clutter in your home could be worth something? Join me as I chat with Aaron LaPedis, author of How to Become a Garage Sale Millionaire, who has turned garage sales into a lucrative side hustle. Aaron shares his journey from hosting his first garage sale as a child to becoming a self-made millionaire through buying and selling items. From tips on finding hidden treasures to using online marketplaces, Aaron provides a roadmap for turning unwanted items into cash. Whether you're looking to clear out your attic or start a new side hustle, this episode will help you find value in the things you thought were worthless. Key Takeaways: Start with What You Have: Aaron explains how to turn household items into a starting bankroll for more profitable sales. Timing is Key: Learn why early morning and end-of-day visits to garage sales can lead to the best deals. Top Tips for Buying & Selling: Discover strategies for negotiating, spotting valuable items, and making the most of online marketplaces like eBay. Safety and Scam Avoidance: Understand common scams in buying and selling and learn how to stay safe. Involve the Family: Make garage sales a family affair and even create learning experiences for your kids. About Aaron LaPedis: Aaron LaPedis is a renowned garage sale expert, author, and host of The Garage Sale Millionaire on PBS. He has over 20 years of experience buying and selling collectibles, antiques, and everyday items. Aaron's expertise has turned the art of garage sales into a profitable business model, inspiring thousands to start their own ventures. In addition to How to Become a Garage Sale Millionaire, Aaron has also authored a children's book series that celebrates differences and the power of self-acceptance. Links: Visit Aaron's Website Buy How to Become a Garage Sale Millionaire on Amazon Connect with the Host: Follow No Sitting on the Sideline Dad for more inspiring stories and practical tips for parents. Don't forget to subscribe, rate, and review to support the show!

Deanna Herrin welcomes new author Brooke DeBoer, whose book Living the Free Life dives deep into overcoming bullying and trauma. Brooke shares the emotional process of writing her story, how her faith guided her, and the resistance she faced along the way.In honor of Bullying Awareness Month, Brooke and Deanna discuss the long-lasting effects of bullying—not just for kids, but for adults too—and offer insight into how healing from trauma can release shame and guilt. This conversation is both empowering and enlightening for anyone looking to heal, grow, and embrace their own story.-Connect with Brooke@freebrooke on instagram @coachfreebrooke on TikTok @4freebrooke on twitterFind her new book, “Living the Free Life” on Amazon-Connect with me! Instagram: @deannaherrinLinkedIn: https://www.linkedin.com/in/deanna-herrin/ Facebook: https://www.facebook.com/thedeannaherrinWebsite: http://www.deannaherrin.net

In this episode of Partnering Leadership, Mahan Tavakoli speaks with Carmine Gallo. Carmine Gallo is a three-time Wall Street Journal bestselling author. His books include Talk Like TED, The Presentation Secrets of Steve Jobs, The Storyteller's Secret, Five Stars, and his latest, The Bezos Blueprint: Communication Secrets of the World's Greatest Salesman. In the conversation, Carmine Gallo shared why many leaders struggle with telling their stories and why his latest research involved looking into how Jeff Bezos became such a powerful communicator and the lessons all leaders can learn from his communication practices. Carmine also shared how Jeff Bezos and Steve Jobs became better communicators, why storytelling is not a soft skill, and how to become a better storyteller. Finally, Carmine shared communications practices that can help all leaders communicate more effectively and have a more significant impact. Some Highlights:- The importance of communication skills in leadership- The power of storytelling and why the human brain seeks narrative - Carmine Gallo on why executives struggle with storytelling and how to do it well- How Jeff Bezos communicated and reinforced his vision for Amazon- The Bezos shareholder letters and the power of simplicity- Carmine Gallo on the CEO and leader as a repeater in chief- How metaphors and symbols can play a role in supporting strategy- Why Amazon became a writing culture rather than one reliant on Powerpoint presentationsMentioned:Partnering Leadership conversation with David Rubenstein, Founder of the Carlyle Group David Rubenstein  Partnering Leadership conversation with John Rossman, author of The Amazon WayPartnering Leadership conversation with Ann Hiatt, author of Bet on YourselfPartnering Leadership conversation with Park Howell, author of Brand Bewitchery & The Narrative Gym for Business Connect with Carmine GalloCarmine Gallo Website  Carmine Gallo LinkedIn The Bezos Blueprint: Communication Secrets of the World's Greatest Salesman on Amazon Connect with Mahan Tavakoli: Mahan Tavakoli Website Mahan Tavakoli on LinkedIn Partnering Leadership Website

Neil Leyland is a Chief Contact Center Strategist at InterVision, and he is an exceptional PMP and six Sigma black belt certified senior-level program leader and a proven problem-solver. A highly motivated achiever with a career history in sales and operations management for international multi-unit retail operations.  Possessing excellent interpersonal, presentation, written and verbal communication skills, which are used to solve problems, consult on technology projects and develop long-term collaborative relationships.  Questions · Could you share with our listeners a little bit about your journey, how you got from where you were to where you are today. · Could you tell our listeners a little bit about InterVision, what they do and what your role at InterVision is? · When you say holistic approach using AI and machine learning, can you explain to us what that means? Is it that robots are going to replace human beings? Or are you looking more from a support side, just tell us how it is that you actually see it working? · Could you share with our listeners, what's the one online resource, tool, website or application that you absolutely can't live without in your business? · Could you also share with our listeners maybe one or two books that you've read that have had a great impact on you, it could be a book that you read a very long time ago, or even one that you've read recently that has impacted you either professionally or personally. · Can you also share with our listeners what's the one thing that's going on in your life right now that you are really excited about, either something you're working on to develop yourself or your people. · Where can listeners find you online? · Now, before we wrap our episodes up, Neil, we always like to ask our guests, do you have a quote or a saying that during times of adversity or challenge, you will tend to revert to this quote if for any reason you get derailed or you get off track, the quote kind of helps to get you back on track. Do you have one of those? Highlights Neil's Journey Me: Neil, could you share with our listeners a little bit about your journey, how you got from where you were to where you are today.   Neil stated that you can probably tell, he's not from the US, although he's based there now. Finishing up from university, he went straight into working for enterprise, Rent a Car, did probably 20 or so years with them. Worked from the main counter at a rental office all the way through to leading an area. Then he moved countries during that time and started working more on the technology side and being far more strategic as opposed to tactical.   Then settled in St. Louis, got married, had kids, and then moved through several different companies, picking up good and bad practices along the way, and he's ended up at just coming up to 12 months now with InterVision.   About InterVision Me: Now, could you tell our listeners a little bit about InterVision, what they do and what your role at InterVision is?   Neil shared InterVision is an AWS premier tier partner. They specialize in transforming contact centers to their flagship product, Connective CX, powered by Amazon Connect. They also integrate AI to deliver seamless omnichannel engagements. They address common pain points for call centers, like reducing call volume and the costs associated, they do this through improve engaging efficiency and also enhance customer satisfaction. They can be found at www.intervision.com.  His role within InterVision, he would say is a Contact Center Evangelist. So, he works with clients and look at problems that they face, and then help them find what is either the best operational or technological solution to best satisfy customers' needs or solve problems that the companies have been satisfying those needs, so tying together his history working in retail, as well as time and technology, and sort of blending the two, to give what people consider to be a best in class solution for them.   Understanding the Approach in AI and Machine Learning in the Contact Centre Me: So, you are in the contact center space, and your strategy is to ensure that you have a holistic approach using AI and machine learning, two very popular words that are being used very frequently in the CX space. When you say holistic approach using AI and machine learning, can you explain to us what that means? Is it that robots are going to replace human beings? Or are you looking more from a support side, just tell us how it is that you actually see it working?   Neil stated that he thinks it's actually good to approach it from a journey perspective, if you will. So, if you think about somebody that has a transaction, whether that be online or in person, and then they need some level of support. So, they come through to a contact center, and at that point, contact centers have really embraced AI and machine learning to help customers come through and get a better level of experience. So, whether that be at the starting point when they answer the phone, you can have chatbots either on the website or on the IVR that are able to answer and interact with customers and provide them with quick hit answers and potentially resolve problems for them quickly and efficiently. Now that's one use of AI.  People say, well, is that going to replace people?  He doesn't think it does, because it solves the simple problems AI and ML doesn't have the ability to solve.  So, when people do get to an agent or somebody on the phone, or whether a chat or send an email and get a reply, the agents are able to spend that little bit more time to solve a problem, so it elevates the customer experience even though it's not necessarily AI based.  When you think about that side though, you get AI does weave its way in there and provide agents with the ability to serve customers or call us better. So, you get crazy things like, there are AI tools out there now that will listen to the conversation, will understand the context of it, understand the ask and serve up knowledge or information to the agent real time, so they can better solve the problem.  So, it will literally know this customer sounds like they have a question about x, here's the most common answers to x, is this the right thing to say and serve that up to the agent. So, the agents might not have any real experience of the problem, but they've got a proven history of other people being able to solve that question, or a very similar question, quickly and efficiently, and they can copy it. And then that really helps agents appear to be more efficient, more friendly, and for everybody that's listening, and everyone's been put on hold. No one likes to be put on hold, or “I don't know the answer to that, let me transfer you”, that can go away, which is really, really profound and gives a perception of quality well and above the norm.  And then the other side of it that's kind of cool, is you can have sentiment monitoring. So, if somebody's listening to this call, the AI or ML in the background will be monitoring it, and they can flag calls to supervisors or to other people to say, “Hey, Neil's really happy with this call. Neil's unhappy with this call. We might need some help. Somebody may need to join this call because Neil's struggling with it.”  So, it basically not only gives the ability to empower people and have them answer questions well, but it gives them monitoring so that people can actually get involved and engaged and help customers that have got problems and prevent issues, if that makes sense.   Me: Yes, it absolutely does. I attended a conference, I think it was the first and second of May, hosted by a company called CX Outsourcers Mindshare. They brought together, I believe, close to 80 persons from all over the world, from all different continents, that were in the contact center space. And my role at the event was, I sat on a podcast panel with a podcaster from Brazil and one from South Africa talking about the influence of podcasting on customer experience and the impact that it will have in the contact center space.  One of the things that I found fascinating at the conference, and this was predominantly I believe in, I know in the Caribbean for sure, and definitely in Africa, and you can let me know what your feedback is based on your exposure and experience that hiring, in terms of recruitment was a big issue that they were facing in the contact centers and trying to integrate AI and more importantly, as it relates to recruitment, ensuring that as they go forward and AI is more integrated into the whole process of solving customers problems, having AI do the more simplistic activities and tasks, and then having the agents do more complex tasks. Is that a trend that you've seen happening? Or is there anything else that you'd like to add to that conversation?    Neil shared that it definitely is. It's causing an upskilling, or an appearance of upskilling of people that answer the phone or answer the chats. Because when he started in the contact center space, companies would train an agent for 4, 6, 8 weeks, maybe even more to make sure that they have the skill set and the knowledge to be able to answer not just 80%. Neil shared that Yanique is absolutely correct that AI and machine learning is having a profound impact on the agents and upskilling, because the ability for machines to take away the simpler tasks means that agents can do things that are more interesting and rewarding for one. So, that makes the job more fun, that's an important component.   The other side is, years ago, as companies brought people on board, they'd spend weeks and weeks training them, and nowadays that's just not necessary, because most companies have invested, or are looking to invest in a single pain so all of the information is shared to them, and when that's augmented by machine learning to provide sensible text or answers or knowledge that's appropriate, agents appear to be more knowledgeable with less training, faster and that gives a great different for companies that are embracing it. It's a great differentiate. It really helps the agents feel valued, enjoy the job, and therefore more likely to be retained and that skill level is retained.  So, generally, companies that companies that retain the skill gets better over time, and it also the other piece is, he thinks it helps companies attract people, because the job is more fun and more rewarding. So, the benefits not only in the people that work there, it's about getting the better talent in the front door as well.   App, Website or Tool that Neil Absolutely Can't Live Without in His Business When asked about online resources that he can't live without in his business, Neil shared that for him personally, and this is going to sound a little bit old school, he absolutely loves using YouTube, and he will go visit YouTube looking for how to build a presentation, looking for information, ways to do things, learnings, classes, he finds a great value with day to day, he's looking at YouTube and watching videos on lots and lots of topics continually, because he thinks it's a quick and easy way to learn how to do something new or refine what he's doing based on somebody else's best practices, whether that be consultants that have classes on how to do PowerPoint presentations, or even people that do public speaking regularly and share tips and trades on how they do it. So, he uses YouTube a lot, and slowly but surely, he thinks that's starting to be replaced a little bit by TikTok, because he likes 60 second bites as opposed to 20-minute videos.   Books that Have Had the Biggest Impact on Neil  When asked about books that have had an impact, Neil shared that books that he really enjoyed and got a lot out of is a book called Good to Great: Why Some Companies Make the Leap…And Others Don't by Jim Collins, it's an older book now, but it's been around for a good few years that definitely influenced his working life, because the ideology is all in the title. So, how can you be better, and how can you differentiate yourself or the company you work for, and make a difference, and then elevate to go from being a good company to a great company or a good employee to a great employee. So, that's one of the books that definitely influenced his career. And he really enjoyed the fact that it had case studies in there that you were able to look at, read and understand, and then it gives you that a little bit more of a practical application when there's case studies that you can look at.   What Neil is Really Excited About Now! When asked about something that he's excited about, Neil shared that he's been with InterVision approximately 12 months, and in that time, they've had a tremendous amount of growth.  They are working a significant amount with Amazon, on Amazon Connect in the contact center space, and watching how that's changing the contact center space is really, really incredible. And with that, they have releases on a weekly or biweekly basis, and you see new technologies and new items come out, and it's actually an interesting challenge making sure that his team is not only at the cutting edge of technology, but what's new and modern today is, for want of a better description, a month old in a month's time.  And making sure that his team are kept current and up to date with all of these technology changes, specifically around AI and ML, that's really an interesting challenge, because the solutions of a year ago aren't solutions for today, and he finds that both interesting challenge from a business perspective, but it's also rewarding because you get the opportunity to have people do training classes and learnings to make sure that they're at the top of their skill game to be able to deliver the best in class products that they like to offer.   Where can listeners find Neil online? LinkedIn – Neil Leyland Website – www.intervision.com   Quote or Saying that During Times of Adversity Neil Uses Me: Now, before we wrap our episodes up, Neil, we always like to ask our guests, do you have a quote or a saying that during times of adversity or challenge, you will tend to revert to this quote if for any reason you get derailed or you get off track, the quote kind of helps to get you back on track. Do you have one of those?    When asked about a quote or saying that he tends to revert to, Neil shared that it's not quite that, but there's a phrase that he often thinks about in challenges when he's working with his colleagues, or they're looking at a project and how to move forward, and it's directly related to customer service and it's, “The tolerance of poor behaviour is worse than the behaviour itself.”   Me: That's such a powerful statement.   Neil shared that he loves it because it's applicable everywhere. In your personal life, you can choose not to go to the gym, or you can go to the gym. In work, you can watch people do things and managers do things or accept things and that they shouldn't and as soon as a behaviour becomes ingrained, it's far more challenging to remove it.  Me: Yeah, agreed. Thank you so much for sharing. So, we just want to extend our deepest gratitude to you, Neil, for hopping on our podcast today, sharing about InterVision, about your journey, as well as what you're doing at InterVision, the impact of AI and machine learning, the opportunity that workers have in the centers as agents to upskill their competencies and behaviours so that they can better serve customers and solve problems quicker. It was really a rewarding and engaging conversation, and I want to just extend our deepest gratitude to you. So, thank you so much.    Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Links •    Good to Great: Why Some Companies Make the Leap…And Others Don't by Jim Collins   The ABC's of a Fantastic Customer Experience Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Quite often on this journey with an LGBTQ-identified child or loved one, we focus mainly on the ways we are different. I will never forget the day the Lord opened my eyes to the ways I was similar to the LGBTQ community. It was a painful day but a freeing and healing day. Listen in to hear 4 ways Christians and can be like the LGBTQ community and what to do to look more like Jesus.  Mentions:  Eps. 8 - Spiritual Disappointment Queen Bee Coffee, McDonough, GA (in the Conflux Building)- Book Signing - Thursday, Sept. 12 - 6:00pm - 8:00pm (please park on the street or use the nearby public parking) Rising Stronger Summit - Sept. 20-21 - Park Place Church - Snellville, GA Grace Assembly - October 2 (night service) - Greenwood, Indiana ReStoried24 - October 4-5 - Greenwood, Indiana The Daring Rescue: Joining Jesus Christ In His Pursuit Of Your LGBTQ-Identified Child's Heart is now on Amazon Connect with Melinda: melinda@melindapatrick.org * These shownotes contain affiliate links. If you purchase through one of these links, I will make a commission at no extra cost to you.    

In this Partnering Leadership conversation, Mahan Tavakoli speaks with Eduardo Briceño, author of The Performance Paradox: Turning the Power of Mindset into Action. In the discussion, Eduardo dives into the transformative power of a growth mindset and how we can apply it to unlock our potential. He shares how a crippling physical injury early in his career led him to Carol Dweck's pioneering work on a growth mindset. This proved life-changing for Eduardo, setting him on a path to teaching individuals, teams, and organizations how to break free of chronic stagnation. In the conversation, Eduardo Briceno explains the performance paradox, where focusing solely on performing without learning leads to poor results. He offers strategies for leaders to get their teams to embrace a growth mindset.  Some of the Growth Mindset Takeaways That Will Get You Thinking: Why integrating micro-learning into daily work trumps sporadic learning sessions. Learn how to distinguish positive stretch mistakes from dangerous high-stakes ones.  How leaders can model a growth mindset openly to influence their teams. The role a culture alignment and tweaking existing systems plays in helping teams adopt a growth mindset.The type of accountability that matters for both learning and performing. Connect with Eduardo Briceño Eduardo Briceno Website Eduardo Briceno LinkedIn The Performance Paradox: Turning the Power of Mindset into Action on Amazon Connect with Mahan Tavakoli: Mahan Tavakoli Website Mahan Tavakoli on LinkedIn Partnering Leadership Website

Isn't it time you Stopped Managing your Health Anxiety Symptoms and started Healing? Click here.  Looking for a supportive community for Healing Anxiety Recovery? Click Here. Episode Summary: Can anxiety change who you are? Absolutely, but in what ways and how can we begin turning things around? In this powerful podcast episode I dive deep into this phenomenon and what to do about it starting right now.. Don't Forget to Subscribe to the Number 1 Anxiety Support Channel on YouTube!   Connect with Dennis: X @The_Anxiety_Guy for daily inspiration Join our Facebook community Dennis's Books on Amazon Connect on Instagram

Middle managers often get a bad rap, seen as roadblocks to change and innovation. But Emily Field flips this narrative on its head. As a McKinsey partner, Emily saw firsthand how empowering middle managers unlocks an organization's potential. In this insightful interview, Emily Field, McKinsey & Company partner and coauthor of Power to the Middle: Why Managers Hold the Keys to the Future of Work, debunks the middle manager myth. Hear why managers, not senior execs, hold the keys to the future of work. Emily shares research on the untapped power of middle managers to drive strategy, culture, and innovation. With compelling stories and data, Emily reveals how organizations can rethink the manager role for the future. You'll learn how to remove bureaucracy, rebundle work, and achieve the “yin and yang” of performance and people. By listening to this conversation, you willDiscover how managers, not senior execs, execute strategy day-to-day through their teams. Learn why managers are burning out from misaligned priorities and administrative burdens. Find out how to measure and incentivize both performance and people leadership. Hear how managers can “rebundle” roles to navigate automation and AI. Get Emily Field's framework to eliminate bureaucracy. Recommended ResourcesMcKinsey & Company Power to the Middle Power to the Middle: Why Managers Hold the Keys to the Future of Work on Amazon Connect with Emily FieldEmily Field McKinsey & Company Emily Field LinkedIn Connect with Mahan Tavakoli: Mahan Tavakoli Website Mahan Tavakoli on LinkedIn Partnering Leadership Website

Isn't it time you Stopped Managing your Health Anxiety Symptoms and started Healing? Click here.  Looking for a supportive community for Healing Anxiety Recovery? Click Here. Episode Summary: In this insightful episode of The Anxiety Guy Podcast, Dennis delves deep into the importance of understanding bodily triggers, negative emotions, and intrusive thoughts through the lens of our inner child, subconscious mind, and past belief systems. Dennis explains how these aspects of ourselves are not our enemies but rather parts of us seeking guidance and resolution. Don't Forget to Subscribe to the Number 1 Anxiety Support Channel on YouTube!   Connect with Dennis: X @The_Anxiety_Guy for daily inspiration Join our Facebook community Dennis's Books on Amazon Connect on Instagram

Isn't it time you stopped managing your health anxiety symptoms and started healing? Click here.  Looking for a supportive community for healing anxiety recovery? Click Here. In this transformative episode of The Anxiety Guy Podcast, host Dennis Simsek delves deep into the journey of transcending the frantic self—a concept that refers to the part of us that is driven by anxiety and the subconscious mind's relentless orders. Discover how to heal anxiety by shifting away from these subconscious patterns and tapping into a new guidance system centered around the higher self. Join Dennis as we explore practical strategies to help you move beyond anxiety and find peace within. Don't Forget to Subscribe to the Number 1 Anxiety Support Channel on YouTube!   Connect with Dennis: X @The_Anxiety_Guy for daily inspiration Join our Facebook community Dennis's Books on Amazon Connect on Instagram

Isn't it time you stopped managing your health anxiety symptoms and started healing? Click here.  Looking for a supportive community for healing anxiety recovery? Click Here. In this episode of The Anxiety Guy Podcast, we uncover "How These Unconscious Habits Keep Your Health Anxiety Alive." Let's explore the hidden patterns and automatic behaviors that fuel health anxiety, and learn how to break free from these cycles. Through insightful analysis and practical advice, you'll discover how to identify and change these unconscious habits to regain control over your mental well-being. Tune in for empowering points that will help you overcome health anxiety and lead a more peaceful life. Don't forget to subscribe on YouTube!   Looking for a dedicated and loving community to heal your health anxiety away from all the social media noise? Join us Today.    Leave Some Feedback: Did you enjoy this anxiety guy poidcast episode? If so, please leave a short review on your favourite podcast directory. Connect with Dennis: X @The_Anxiety_Guy for daily inspiration Join our Facebook community Dennis's Books on Amazon Connect on Instagram

Isn't it time you stopped managing your health anxiety symptoms and started healing? Click here.  Looking for a supportive community for healing anxiety recovery? Click Here. In this episode of The Anxiety Guy Podcast, we explore "The Powerful Role of Spiritual Healing in Anxiety Recovery." Discover how spiritual practices can provide deep, transformative relief from anxiety. We wil dive into various spiritual techniques, such as meditation, prayer, and energy healing, that can help you find inner peace and restore balance. Join us to learn how integrating spirituality into your daily routine can be a powerful tool in your journey towards overcoming anxiety. Don't forget to subscribe on YouTube!   Looking for a dedicated and loving community to heal your health anxiety away from all the social media noise? Join us Today.    Leave Some Feedback: Did you enjoy this anxiety guy poidcast episode? If so, please leave a short review on your favourite podcast directory. Connect with Dennis: X @The_Anxiety_Guy for daily inspiration Join our Facebook community Dennis's Books on Amazon Connect on Instagram

Isn't it time you stopped managing your health anxiety symptoms and started healing? Click here.  Looking for a supportive community for healing anxiety recovery? Click Here. In this episode of The Anxiety Guy Podcast, I share the pivotal moment when I knew I had conquered anxiety permanently. Join me as I recount the key experiences and insights that led to my lasting freedom from anxiety, offering hope and practical tips for your own journey to lasting peace. Don't forget to subscribe on YouTube!   Looking for a dedicated and loving community to heal your health anxiety away from all the social media noise? Join us Today.    Leave Some Feedback: Did you enjoy this anxiety guy poidcast episode? If so, please leave a short review on your favourite podcast directory. Connect with Dennis: X @The_Anxiety_Guy for daily inspiration Join our Facebook community Dennis's Books on Amazon Connect on Instagram

Isn't it time you stopped managing your health anxiety symptoms and started healing? Click here.  Looking for a supportive community for healing anxiety recovery? Click Here. In this episode of The Anxiety Guy Podcast, join us as we dive into a personal journey of triumph over anxiety. Titled "My Success Story: 5 Ways I Stopped Anxiety Symptoms," this episode reveals five practical and effective strategies that transformed my anxiety symptoms into peace and confidence. Listen in for inspiring insights, actionable tips, and empowering techniques that can help you manage and overcome your own anxiety symptoms for good. Whether you're seeking relief from persistent anxiety or looking to support a loved one, this success story offers valuable guidance and hope. Enjoy! Don't forget to subscribe on YouTube!   Looking for a dedicated and loving community to heal your health anxiety away from all the social media noise? Join us Today.    Leave Some Feedback: Did you enjoy this anxiety guy poidcast episode? If so, please leave a short review on your favourite podcast directory. Connect with Dennis: X @The_Anxiety_Guy for daily inspiration Join our Facebook community Dennis's Books on Amazon Connect on Instagram

Isn't it time you stopped managing your health anxiety symptoms and started healing? Click here.  Looking for a supportive community for healing anxiety recovery? Click Here. Welcome to another episode of The Anxiety Guy Podcast! Today, we dive deep into the journey of overcoming health anxiety, a challenge many face but few understand deeply. Our topic, "Overcoming Health Anxiety: 4 Stages to True Peace of Mind," will guide you through the essential steps toward regaining control and finding tranquility. Join us as we break down these critical stages, offering insights and strategies to help you transform health anxiety into true peace of mind. Don't forget to subscribe on YouTube!   Looking for a dedicated and loving community to heal your health anxiety away from all the social media noise? Join us Today.    Leave Some Feedback: Did you enjoy this anxiety guy poidcast episode? If so, please leave a short review on your favourite podcast directory. For all show notes for this anxiety guy podcast episode Click here. Connect with Dennis: X @The_Anxiety_Guy for daily inspiration Join our Facebook community Dennis's Books on Amazon Connect on Instagram

Isn't it time you stopped managing your health anxiety symptoms and started healing? Click here.  Looking for a supportive community for healing anxiety recovery? Click Here. By addressing inflammation and anxiety through holistic living, we can alleviate anxiety and enhance overall well-being. Enjoy today's powerful anxiety guy podcast episode as we dove deep into the effects of a dysregulated nervous system on our mental health.  Don't forget to subscribe on YouTube!   Looking for a dedicated and loving community to heal your health anxiety away from all the social media noise? Join us Today.    Leave Some Feedback: Did you enjoy this anxiety guy poidcast episode? If so, please leave a short review on your favourite podcast directory. For all show notes for this anxiety guy podcast episode Click Here. Connect with Dennis: X @The_Anxiety_Guy for daily inspiration Join our Facebook community Dennis's Books on Amazon Connect on Instagram

Find The Right Anxiety Recovery Program For You Today At https://theanxietyguy.com/all-programs/ In this episode of the Anxiety Guy podcast, titled "Finding Your Light: An Uplifting Message for Anxiety Sufferers," we delve into the power of pateicne and resilience in overcoming anxiety. This brief yet impactful message is designed to inspire and motivate anxiety guy listeners to reconnect with their inner strength and reignite their healing journey. Through heartfelt words and empowering insights, this episode offers a beacon of light to guide anxiety sufferers out of the darkness and back onto the path of recovery and personal growth. Join us as we explore how to find your light and embrace the healing process with renewed courage and determination. Don't forget to subscribe on YouTube!   Looking for a dedicated and loving community to heal your health anxiety away from all the social media noise? Join us Today.    Leave Some Feedback: Did you enjoy this anxiety guy poidcast episode? If so, please leave a short review on your favourite podcast directory. For all show notes for this anxiety guy podcast episode Click Here. Connect with Dennis: X @The_Anxiety_Guy for daily inspiration Join our Facebook community Dennis's Books on Amazon Connect on Instagram

Find The Right Anxiety Recovery Program For You Today At https://theanxietyguy.com/all-programs/ Welcome to "Stress Less: Building a Mindset for Anxiety Relief and Burnout Recovery," a transformative episode of The Anxiety Guy Podcast. In this engaging and insightful discussion, we'll explore powerful mindset shifts and practical techniques designed to alleviate anxiety and prevent burnout. Don't forget to subscribe on YouTube!   Looking for a dedicated and loving community to heal your health anxiety away from all the social media noise? Join us Today.    Leave Some Feedback: Did you enjoy this anxiety guy poidcast episode? If so, please leave a short review on your favourite podcast directory. For all show notes for this anxiety guy podcast episode click here. Connect with Dennis: X @The_Anxiety_Guy for daily inspiration Join our Facebook community Dennis's Books on Amazon Connect on Instagram

Isn't It Time You Stopped Managing your Anxiety Symptoms Began the Healing Process? Get Started Today Through The Inner Circle Program. In this episode of the Anxiety Guy podcast, we shift our focus from the exhaustive search for the root causes of anxiety to a more proactive approach that can yield immediate relief. Instead of delving into the past and dissecting every possible trigger, we explore practical, actionable strategies you can implement right now to begin healing your anxiety for good. Don't forget to subscribe on YouTube!   Looking for a dedicated and loving community to heal your health anxiety away from all the social media noise? Join us Today.    Leave Some Feedback: Did you enjoy this anxiety guy poidcast episode? If so, please leave a short review on your favourite podcast directory. For all show notes for this anxiety guy podcast episode click here. Connect with Dennis: X @The_Anxiety_Guy for daily inspiration Join our Facebook community Dennis's Books on Amazon Connect on Instagram

Let's heal the root causes of your anxiety starting today: Get Started Today Through The Inner Circle Program. Healing anxiety involves addressing both bodily sensations and intrusive thoughts, which are common symptoms. It's essential to recognize that these physical and mental experiences are interconnected and can be mitigated through various strategies. In today's episode of the anxiety guy podcast I want to share a few of these options so that you can begin feeling at ease now. Enjoy the episode! Don't forget to subscribe on YouTube!   Looking for a dedicated and loving community to heal your health anxiety away from all the social media noise? Join us Today.    Leave Some Feedback: Did you enjoy this anxiety guy poidcast episode? If so, please leave a short review on your favourite podcast directory. Show notes for this episode can be found right here. Connect with Dennis: Join our Facebook community Dennis's Books on Amazon Connect on Instagram

Let's heal the root causes of your anxiety starting today: Get Started Today Through The Inner Circle Program. In this episode of The Anxiety Guy Podcast, host Dennis Simsek explores the intricate relationship between the conscious vs. unconscious mind and its impact on anxiety. Discover how unconscious beliefs and past experiences can trigger anxiety and learn practical strategies to bridge this mental divide. Get ready to become, more than anxiety!  Don't forget to subscribe on YouTube!   Looking for a dedicated and loving community to heal your health anxiety away from all the social media noise? Join us Today.    Leave Some Feedback: Check out the show notes for this podcast here and leave a comment on your biggest 'more than anxiety moment from the episode. Did you enjoy this anxiety guy poidcast episode? If so, please leave a short review on your favourite podcast directory. Connect with Dennis: Join our Facebook community Dennis's Books on Amazon Connect on Instagram