Podcasts about customer connection

I'm Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I've spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter, more successful businesses.In this episode, I talk about something I think we've gotten backwards in the restaurant industry — loyalty. Too many of us are trying to buy it with discounts and deals. But real loyalty? That comes from connection. I dig into how to move beyond the transactional and start creating experiences that actually mean something to your guests. It's about storytelling. It's about generosity. It's about making people feel like they matter. When you build that kind of emotional connection, you don't need to bribe people to come back — they come back because they want to. And better yet, they tell their friends. If you're looking to turn one-time visitors into lifelong fans, this episode is for you.Takeaways:You can run a successful restaurant without running a successful restaurant business.Most restaurant owners have great food but lack business acumen.Discounts do not drive loyalty; they create transactional relationships.Guests return for the experience, not for discounts.Creating a sense of belonging is key to guest loyalty.Generosity should be intentional and targeted, not random.Memorable experiences lead to word-of-mouth marketing.Identify high-value guest moments for targeted gestures of generosity.Document and share guest stories to enhance marketing efforts.True loyalty is built on experiences, not freebies.Chapters00:00 Introduction to Restaurant Profitability02:03 The Power of Genuine Connection Over Discounts05:51 Creating Memorable Guest ExperiencesIf you've got a marketing or profitability related question for me, email me directly at josh@joshkopel.com and include Office Hours in the subject line. If you'd like to scale the profitability of your restaurant in only 5 days, sign up for our FREE 5 Day Restaurant Profitability Challenge by visiting https://joshkopel.com.

In this episode, I connect with Rebecca Ogilvie. Rebecca is a Mother, entrepreneur, and advocate for women's empowerment. She believes life keeps getting better and is passionate about helping women create a life they love. Her journey began with her transformation. After years of prioritizing others, she reconnected with herself through small, intentional rituals—starting with skincare. That experience shaped her mission: to help women see their strengths, celebrate themselves, and embrace self-care as an act of self-respect. Through her skincare brand, The Detour Co, Rebecca reminds women that they matter. Her mission goes beyond skincare—it's about guiding women back to themselves so they can live radiant, confident lives. HIGHLIGHTS 00:02:00 - Rebecca's Skincare Journey 00:04:00 - Rebecca's Big Dreams 00:06:00 - Transition to Business 00:07:00 - Inspiration Behind Skincare Creation 00:08:00 - Early Product Development 00:15:00 - Growth and Support 00:19:00 - Live Events and Customer Connection 00:22:00 - Balancing Family and Business 00:24:00 - Aligning Vision with Reality 00:25:00 - Future Aspirations for The Detour Co 00:28:00 - Embracing Possibilities 00:33:00 - The Importance of Embracing the Unexpected Connect with Rebecca Website: www.thedetourco.comInstagram: https://www.instagram.com/thedetourco.muskoka/ Rebecca is sharing a face care routine freebie. It walks them through a simple routine that can be modified depending on the products they are using. Here's that link:https://manage.kmail-lists.com/subscriptions/subscribe?a=XExzpC&g=XL5NV2 Marsha Vanwynsberghe — NLP Storytelling Trainer, OUTSPOKEN NLP Coaching Certification, Author, Speaker, and Podcaster Download FREE “You Are Supported” Hypnosis and Subliminal Bundle HERE  Join the next cohort of OUTSPOKEN NLP Coaching Certification (kick-off in March 2025) HERE Learn more about changing the Stories We Tell Ourselves Digital Program HERE. Use Code PODCAST to receive 20% off. Code FASTACTION20 Tap the “Follow” button never to miss a show, and if you love the show, please feel free to tag me on social media, share it with a friend, or leave me a rating and review. This helps the show grow! Website: www.marshavanw.comConnect on IG. Click HERESubscribe on YouTube. Click HERE  

00:00 Introduction to Branding and Business Development02:50 The Influence of Family on Entrepreneurial Spirit06:08 Early Experiences in Business and Marketing09:02 Understanding E-commerce and Market Trends12:12 The Essence of Branding and Customer Connection15:01 Navigating Business Transformation Challenges18:00 Consulting Dynamics and Client Relationships21:04 Global Expansion Strategies for Businesses21:59 The Shift to Online and E-commerce23:00 AI's Role in Business Transformation26:10 Concerns About AI and Privacy29:01 Parenting in a Digital Age31:48 Challenges of Balancing Business Focus33:39 Leadership and Team Building34:33 Daily Motivation and Consistency36:31 Defining Success in Business  

LISTEN TO THIS EPISODE IF YOU'VE EVER WONDERED WHY SOME BRANDS WIN & OTHERS FADEIn today's episode, we're digging into the real reason some brands blow up... while others fall flat. It's not just about having a pretty logo — it's about messaging, emotional connection, and brand clarity.We'll chat about:Why your brand needs to make people feel somethingHow to get ultra clear on your ideal customer's true desiresWhy messaging and visuals need to work together (not just look pretty)Brand examples that are killing it right now — Graza, Hot Girl Pickles, and Odd MuseWhat you can learn from Halo Top's successIf you want your product-based business to stand out and actually connect, this is your roadmap.Topics We Discuss: Brand Messaging, Customer Connection, Visual Identity, Emotional Marketing, Brand Success Examples

Your competitors are already using AI. Don't get left behind. Weekly strategies used by PE Backed and Publicly Traded Companies →https://hi.switchy.io/U6H7In this episode, Ryan Staley and Shane Murphy-Reuter discuss the integration of AI in go-to-market strategies, exploring Shane's personal use of AI tools, the future of go-to-market processes, and the importance of balancing technology with emotional connection to customers. Shane emphasizes the need for go-to-market teams to return to their artistic roots while leveraging AI to automate operational tasks.Chapters00:00 Introduction to AI in Go-To-Market Strategies01:17 Personal Use of AI by Leaders06:41 The Future of Go-To-Market with AI11:58 Balancing Technology and Customer Connection

Your business is unique. Your story is unlike anyone else's. And no matter how smart technology gets, it can never replace the heart and soul you bring to the table.In today's episode, Fiona Killackey dives into how you can reconnect with what makes your business yours—even in a world that's increasingly driven by AI. Because while AI can help with tasks, it can never replicate the creativity, the human touch, or the authenticity that makes your brand stand out.In this episode, Fiona discusses:The truth about AI: it's a tool, but it's not a replacement for the personal connection you've built with your customers.Why your journey and story are the most powerful parts of your brand—something no machine can imitate.Practical tips for using AI without losing the realness that your audience connects with.How to embrace your individuality and keep your business aligned with your true self.This episode is all about reclaiming your passion, staying authentic, and using technology as a tool to enhance—not replace—what makes you and your business shine. Tune in as Fiona shows you how to reignite that fire! WOO HOO! Group Coaching is officially open for 2025! Apply now at mydailybusiness.com/groupcoaching Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

“Too many leaders sit in fancy offices assuming what customers want, and then wonder why their product or service isn't landing.”   In this episode of The Inner Chief podcast, I speak to Jack Delosa, Founder and CEO of The Entourage, on Frameworks for success, Building customer connection, and Raising capital from an investor's viewpoint.

Is the insurance industry stuck in its old ways? In an era where digital media drives brand loyalty and tech reshapes customer expectations, insurance companies might be missing out on huge opportunities. Featured in Feedspot's Top 10 Insurance Podcasts, Kanopi's Building Tomorrow's Insurer brings you insights from leaders who are redefining insurance.   In this episode, host and Kanopi CEO Nigel Fellowes-Freeman speaks with Ian White, the force behind Turbo Ventures and MGA Labs. Ian's decades of experience in insurance and media give him a unique perspective on why insurers need to radically rethink how they connect with customers.   Tune in as Ian challenges traditional approaches and shares eye-opening insights on: Why the insurance industry needs media as much as it needs tech   How legacy mindsets could be losing insurers a digital-savvy customer base   The untapped potential of AI and content to rebuild trust in insurance   The insurtech trends no one's talking about—but should be   For insurance leaders ready to break out of the status quo, this episode offers fresh takes that just might redefine your approach. Don't miss this discussion with Ian White as he calls out what's missing—and what's possible—in the future of insurance.  

In this episode of Shopify Masters, Matthew Scanlon, founder of Naadam, takes us on an exhilarating journey that begins with a daring ride across the Gobi Desert and transporting 32 bags filled with $2.5 million in cash. This gripping tale sets the stage for Naadam's mission to revolutionize the cashmere industry through sustainability. Matthew discusses the challenges of launching a DTC brand in today's market, including securing funding and leveraging AI tools. He shares  insights on building a brand that resonates with ethical practices while fostering deep connections with nomadic herders in Mongolia. Tune in for a fascinating look at entrepreneurship, storytelling, and the complexities of scaling a sustainable business. 

In this episode of the CX Innovators podcast, Chris Gillen, CEO and co-owner of A Closer Look, shares insight with RetailCustomerExperience.com editor Judy Mottl on how brands can drive strong customer loyalty through great experiences rather than discounts and sales.A Closer Look helps companies create the kind of connections with customers that last longer than a promotional offer. For more than 25 years, A Closer Look has worked with brands that want to truly understand their customer experience and fix the problems that hurt loyalty and profits. It does this by combining customer feedback with detailed analysis to help brands build stronger relationships with their customers. Subscribe to Networld Media Group's YouTube channel to keep up with the latest CX Innovators podcasts. You can also find all RetailCustomerExperience.com podcasts here as well.

Send feedback for the showToday, we dive deep into the life and experiences of Darren Anselmo, the passionate entrepreneur behind Nutriwolf. Join Nicky Rizzles, your host, as he and Darren unravel the journey of business ownership, from the highs of creating perfect protein shakes to the lows of dealing with legal setbacks. We explore the importance of work-life balance, the challenges of running multiple store locations, and the grit required to keep moving forward. Darren also shares personal anecdotes, including his ventures into fitness competitions and the significant transitions his business has undergone. Whether you're an entrepreneur, fitness enthusiast, or just someone looking for inspiration, this episode is packed with valuable insights and real-life lessons. So, sit back, relax, and enjoy episode #125 of Rizzology!00:00 Metallica Concert Pit Memories07:09 Relentless Pursuit of Goals13:02 Resilience and Consistency in Action18:25 Negative Energy Cycles Back22:19 Travel Podcasting & Jiu-Jitsu Adventures28:55 Balancing Ambition and Personal Life32:43 From Teenager to Store Owner37:47 Supplement Sales Hustle44:10 Smoothie Mastermind Mentor48:31 Social Media Traffic Throttling53:01 Trump Prioritizes North Carolina Aid59:13 "Pressure to Move South"01:06:46 Meal Startup Journey01:12:14 Tax System Limits Financial Freedom01:14:55 Embracing Personal Branding Journey01:19:46 Suffolk County's Grease Trap Requirements01:28:09 Customer Connection and Transformation01:30:02 Support Local Long Island BusinessSupport the showYouTubeInstagram Tik Tok We'd love to hear your thoughts on this episode! Feel free to share your favorite moments or any questions you have for Darren. Thank you for being part of the Rizzology community. Your support means the world to us!

LISTEN TO THIS EPISODE IF YOU WANT TO HEAR MY PREDICTIONS FOR MARKETING TRENDS IN 2025 In this episode, I'm sharing my predictions for the marketing trends that will define 2025. With years of experience making these forecasts, I'm confident we're stepping into a landscape where values, meaning, and genuine connections will matter more than ever. Small businesses will thrive by partnering with micro-influencers, while big brands will focus on creating customer connection through experiences like giveaways and exclusive trips. AI will shift from optional to essential, transforming how businesses operate. Branding will embrace personality as Gen Alpha steps into the spotlight, with their preferences shaping the market. Transparency will be non-negotiable—consumers will demand clear information, especially about ingredients and sourcing. And, as we saw with TikTok, we might see a new platform emerge to shake up the marketing world again. Tune in for insights to keep your strategy ahead of the curve! Topics We Discuss: Marketing Trends, Micro-Influencers, AI in Marketing, Customer Connection, Branding, Gen Alpha, Transparency, Emerging Platforms   SUBMIT YOUR FRIDAY LIVE COACHING QUESTIONS // CLICK HERE STAND OUT SOCIAL MASTERCLASS // use code “PODCAST” to save SOLD OUT SALES CALENDAR // use code “PODCAST” to save BUILD YOURSELF A MARKETING BRAIN // use code “PODCAST” to save EXPLORE PROGRAMS & SERVICES // CLICK HERE FOLLOW MADI ON INSTAGRAM // @thisismadisonpaige WATCH ON YOUTUBE // click here

Melanie Johnson co-owner of Elite Online Publishing, interviews Brigham Blackham, a seasoned storytelling enthusiast with a rich background in theater that spans multiple decades. Learn how to craft stories that resonate, inspire, and provide real solutions. You'll hear practical tips on how to identify significant moments in your life and turn them into compelling narratives that engage and motivate your audience. Learn More: https://staybnbee.com/ Levelin' Up Podcast: https://levelinup.podbean.com/  

In this insightful episode, host Fiona Killackey delivers a quick tip episode designed to help small business owners connect with their audience in a meaningful way as the year comes to a close. With just over a month left in 2024, Fiona encourages listeners to create activities or content that help their audience reflect on and celebrate the year that has been. Whether it's through an email, social media post, or downloadable PDF, Fiona provides practical examples for different types of businesses, from fashion boutiques to photographers, on how they can guide their clients in recognising personal and professional milestones.Fiona shares her own personal anecdotes, such as her experience with bold fashion choices and the significance of cherished family photos, to illustrate how reflection can foster a deeper connection with your brand. By helping your audience appreciate their achievements and growth, you not only enhance their experience but also strengthen their bond with your business.Don't miss this episode filled with actionable insights that will leave you inspired to celebrate your audience and the year that was. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners, starting at the end of November 2024. You can join anytime at www.mydailybusiness.com/AIchat Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

Ever thought about turning your passion into something more? In this episode of The Happy Hustle Podcast, I had the pleasure of chatting with Jeff Ditsworth—a guy who not only tackled this dream but absolutely nailed it. Jeff's journey is packed with insights for anyone looking to turn a passion into a profitable side hustle while still rocking a full-time career. As an executive in financial risk management, Jeff could've easily stuck to the typical path, but instead, he built Pescador on the Fly, an eight-year-strong business offering high-quality, packable fly fishing gear. Let's face it—building a side hustle while juggling a demanding job isn't for the faint of heart. Jeff didn't start big; he built Pescador on the Fly piece by piece, staying focused on his mission. During our conversation, he shared some key principles that helped him keep everything balanced: effective time management, problem-solving, and, most importantly, the power of relationships. Jeff shares the importance of identifying and solving problems in business—something every entrepreneur needs to master. The fly fishing world didn't have packable, premium gear options that wouldn't break the bank, so he set out to fill that gap. That's what all successful businesses do—identify a need, then solve it. But Jeff doesn't sugarcoat it; building an e-commerce business brings its own unique challenges, from managing supply chains to keeping up with customer expectations. With a full-time career and a side hustle, Jeff has learned a thing or two about time management. He shares the power of building strong relationships and having a solid network—people who support you in both career and personal life. Jeff also stresses the importance of involving family in business. Not only does it keep things fun, but it also builds a strong support system that helps you stay balanced. We also tackled a topic that's close to my heart: maintaining well-being while hustling hard. Jeff emphasized that you don't have to burn yourself out to succeed. Instead, consume good information, stay disciplined, and above all, pursue what lights you up. For Jeff, that's building a brand that gives anglers what they truly need. For you? It might be something entirely different, but the principles remain the same.So, if you're ready to balance ambition and well-being, this episode is for you!In this episode, we cover: 04:46 The Journey of Pescador on the Fly10:12 The Importance of Problem-Solving in Business14:59 Navigating E-commerce Challenges19:57 Building a Strong Network for Success25:01 Balancing a Side Hustle with a Full-Time Job30:16 Innovating the Fishing Rod: El Rey36:19 Navigating the Challenges of Entrepreneurship43:38 Family Involvement in Business51:13 Final Thoughts on Entrepreneurship and Happy HustlingConnect with Jeffhttps://www.facebook.com/pescadoronthefly/https:// https://www.instagram.com/pescadoronthefly/https://www.youtube.com/channel/UCHCBlUYXVrx227W-szYmJ8Ahttps://www.twitter.com/PescadoronflyFind Jeff on this website: https://pescadoronthefly.com/Connect with Cary!https://www.instagram.com/caryjack/https://www.facebook.com/SirCaryJackhttps://www.linkedin.com/in/cary-jack-kendzior/https://twitter.com/thehappyhustlehttps://www.youtube.com/channel/UCFDNsD59tLxv2JfEuSsNMOQ/featuredGet a free copy of his new book, The Happy Hustle, 10 Alignments to Avoid Burnout & Achieve Blissful Balance https://www.thehappyhustle.com/bookSign up for The Journey: 10 Days To Become a Happy Hustler Online Course https://thehappyhustle.com/thejourney/Apply to the Montana Mastermind Epic Camping Adventure https://thehappyhustle.com/mastermind/“It's time to Happy Hustle, a blissfully balanced life you love, full of passion, purpose, and positive impact!”Episode Sponsor: Magnesium Breakthrough from BiOptimizers https://bioptimizers.com/happyIf you've been on a restricted diet lately or maybe even taken some meds to shed those pounds for the summer, I gotta warn ya—be careful! You might have unknowingly created a nutrient deficiency that could not only mess with your health but also jeopardize those weight loss goals.Did you know that over 75% of Americans are already deficient in magnesium? Yeah, it's wild! Magnesium is this powerhouse mineral that's involved in over 600 biological reactions in your body. It helps with everything from sleep to stress management to hormone balance—all key players in keeping your weight on track.And if you're still on those meds, you might be dealing with some side effects like sleepless nights, digestive issues, or irritability, which can totally throw off your commitment to your goals. Whether you're taking meds or not, setting up healthy habits is crucial to maintaining your weight over time. One of the best things you can do? Make sure you're getting all the magnesium your body needs.Don't let a magnesium deficiency derail your progress! Give Magnesium Breakthrough by BIOptimizers a shot. Unlike other supplements, this one's got all 7 forms of magnesium that your body can actually absorb, so you get the full spectrum of benefits.This approach will help you crush your goals and maintain a healthy weight while keeping your overall health in check. For an exclusive offer, head to bioptimizers.com/happy and use the promo code 'happy10' at checkout to save 10%. And if you subscribe, you'll snag amazing discounts, free gifts, and a guaranteed monthly supply.

In this eye-opening quick tip episode, host Fiona Killackey tackles the elephant in the room: the growing influence of AI in small business. While many entrepreneurs are scrambling to integrate AI tools into their workflows, Fiona reveals three critical areas where human touch isn't just preferred – it's irreplaceable.Drawing from her experience at Amazon and years of coaching small business owners, Fiona challenges the notion that AI will replace human creativity and decision-making. What if the rise of AI actually makes our human skills more valuable? How can we leverage our uniquely human capabilities to stay ahead in an AI-driven world?Whether you're a service-based business owner concerned about automation, or a consultant wondering about the future of your industry, this episode offers practical insights on maintaining your competitive edge in the age of artificial intelligence. Plus, discover how you can join a community of like-minded business owners navigating the AI landscape together.Ready to discover what AI can't replicate in your business? Let's dive in. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners, starting at the end of November 2024. You can join anytime at www.mydailybusiness.com/AIchat Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

Is the insurance industry stuck in its old ways? In an era where digital media drives brand loyalty and tech reshapes customer expectations, insurance companies might be missing out on huge opportunities. Featured in Feedspot's Top 10 Insurance Podcasts, Kanopi's Building Tomorrow's Insurer brings you insights from leaders who are redefining insurance. In this episode, host and Kanopi CEO Nigel Fellowes-Freeman speaks with Michael Waitze, the force behind Michael Waitze Media and Asia Tech Podcast. Michael's decades of experience in global finance and media give him a unique—and sometimes provocative—perspective on why insurers need to radically rethink how they connect with customers. Tune in as Michael challenges traditional approaches and shares eye-opening insights on: Why the insurance industry needs media as much as it needs tech How legacy mindsets could be losing insurers a digital-savvy customer base The untapped potential of AI and content to rebuild trust in insurance The insurtech trends no one's talking about—but should be For insurance leaders ready to break out of the status quo, this episode offers fresh takes that just might redefine your approach. Don't miss this discussion with Michael Waitze as he calls out what's missing—and what's possible—in the future of insurance.

Today we talk with Jeff Miller, Chief Product Officer at Coates Group, about his extensive experience in retail and restaurant technology, emphasizing the role of digital transformation in enhancing customer and employee experiences across Quick Service Restaurants (QSRs). We explore the integration of digital and in-store experiences, the significance of mobile ordering and loyalty programs, along with the challenges of managing a complex partner ecosystem.Looking forward, Patrick, Shelli, and Jeff discuss AI-driven innovations, the transition from static to dynamic digital environments, and the physical and technological trends that are reshaping the industry.Jeff highlights the importance of scalable innovation, and goes deep on his commitment to balancing technological advancements, while maintaining essential human connections.(00:27) Meet Jeff Miller(01:21) Jeff's Role at Coates Group(03:51) From Construction Engineering to Tech Consulting(11:28) Innovations in the QSR Space(15:28) Global Growth and Customer Connection(15:41) Evolution of Menu Boards(16:17) Optimizing Customer Experience(17:54) Challenges in Restaurant Technology(19:29) Traditional vs. New QSRs(25:42) Future of Customer InteractionsJeff Miller is the Chief Product Officer at Coates Group, and former Vice President of Retail Technology at Foxtrot. He has more than a decade of expertise in the retail and restaurant technology space, specializing in creating modern in-store experiences that seamlessly integrate with digital technology to enhance customer experiences. Prior to his leadership roles, Jeff earned his Bachelor of Science in Engineering from the University of Illinois Urbana-Champaign.If you'd like to receive new episodes as they're published, please subscribe to Innovation and the Digital Enterprise in Apple Podcasts, Spotify, or wherever you get your podcasts. If you enjoyed this episode, please consider leaving a review in Apple Podcasts. It really helps others find the show.Podcast episode production by Dante32.

Every year, goodr chooses a brand focus to guide our decisions and serve as our company's North Star. In episode #101 of The CULTURE goodr Podcast, Stephen and Shaun unpack this year's brand focus—customer connection—and how it's changed our approach to our work.

In this podcast episode, Nicole Tanner, founder and CEO of Swig, discusses the journey of building Swig into a beloved brand with over 70 locations. She emphasizes the importance of creating a fast, high-quality customer experience where people feel known and valued. Nicole shares how Swig grew from her own need for a better drink experience and how it has evolved by maintaining strong leadership and a focus on people. She also talks about balancing motherhood with entrepreneurship and navigating the challenges of expanding the brand while protecting its core values.    

Sandi Hendry, CEO of Minky Couture, shares her journey from a 30-year teaching career to becoming a business owner in her 50s. Sandi discusses how her daughter's illness inspired her to create cozy, stylish blankets, leading to the founding of Minky Couture. She highlights the challenges of starting a business from scratch, from selling blankets out of her car to growing a nationwide company. Sandi also touches on the importance of maintaining quality, customer connections, and giving back to the community.   .

Father-Son Duo Behind John's Crazy Socks: Spreading Happiness Through Entrepreneurship In this inspiring episode of Super Entrepreneurs Podcast, we're joined by John and Mark X. Cronin, the dynamic father-son team behind John's Crazy Socks. Known for creating the world's largest sock store, they've built a thriving social enterprise that spreads happiness, promotes inclusivity, and generates multi-million-dollar revenues. In this conversation, we dive into their entrepreneurial journey, how they turned an idea into a global brand, and their mission to empower people of all abilities. Learn how their innovative business model and passion for giving back have made a lasting impact worldwide. Tune in for actionable insights and heartwarming stories of overcoming challenges in business! Chapter Stamps: 00:48 Meet John and Mark X Cronin 02:10 The Birth of John's Crazy Socks 06:09 Launching the Business 07:06 Early Success and Customer Engagement 08:51 Mission and Growth 10:29 Inclusive Hiring Practices 14:07 Financial Strategies and Challenges 17:20 Continuous Innovation and Customer Connection 22:09 Final Thoughts and Advice Pullout Quotes:   John X. Cronin: "We're not just selling socks. We're spreading happiness, and that's the most important part of what we do." Mark X. Cronin: "Our mission is to show what people with differing abilities can do. It's not about what they can't do—it's about their potential." John X. Cronin: "I have Down syndrome, but that doesn't hold me back. It makes me who I am, and I'm proud of that." Mark X. Cronin: "We're not in the business of selling socks. We're in the business of making the world a better place—one sock at a time." John X. Cronin: "I wanted to create something that brings people joy. Socks are just the beginning!" Mark X. Cronin: "Inclusion isn't just a word—it's a practice. Every person has value, and we're proving that through our business." Social: Website: https://johnscrazysocks.com/ Facebook: https://www.facebook.com/johnscrazysocks X: JCS: https://twitter.com/JohnsCrazySocks Twitter: MXC: https://twitter.com/mxcronin  LinkedIn: MXC https://www.linkedin.com/in/mxcronin/    Disclaimer: Please be aware that the opinions and perspectives conveyed in this podcast are solely those of our guests and do not necessarily represent the views, ideologies, or principles of Super Entrepreneurs Podcast, its associated entities, or any organizations they represent or are affiliated with. We provide a platform for discussion and exploration, and the content of each episode is understood to be independent expressions from our guests, rather than a reflection of the beliefs held by the podcast or its hosts. Notice to the Super Entrepreneurs community: Before we part, remember to join our Private Facebook group, 'Mindset for Business Success' Here we share mindset wisdom to elevate your life and business LIVE every Tuesday morning(EST), ready for a transformative journey? This group is your key to unlocking potential and achieving business growth. Don't miss out on this incredible free resource. Join us in 'Mindset for Business Success' Today! https://www.facebook.com/groups/mindsetforbusinesssuccess/ The only limits in our life are those we impose on ourselves. Bob Proctor  ▬▬▬ Free Clarity Call with Shahid▬▬▬  https://calendly.com/shahiddurrani/free-clarity-call-with-shahid-durrani ________________________________________________________________________ OFFERS: https://zez.am/officialshahiddurrani  ▬▬▬ Get my Free Webinar▬▬▬ How to super scale your business to the next level without chasing strategies and feeling stuck https://shahiddurrani.com/registration/  ▬▬▬ Business Funding▬▬▬  https://www.7figurescredit.com/superfunding  ▬▬▬ Fund Your Clients▬▬▬  https://join.7figurespartners.com/?a_aid=superfunding  ▬▬▬ The TEDx Talk Program▬▬▬ https://info.shahiddurrani.com/tedx ▬▬▬ Professional Investment Ideas Delivered to your Inbox▬▬▬ https://capexinsider.com/insider-newsletter/?orid=90906&opid=94 ▬▬▬ FREE DOWNLOAD Reveals Recession Proof Business▬▬▬ https://www.b2bfundingpartner.com/b2bfree100?a_aid=superfunding&a_bid=1f1eb0a5 ▬▬▬ START-UP INVESTOR READY TO HELP▬▬▬ https://info.shahiddurrani.com/ideas ▬▬▬ How to make $3,493 commissions without doing any selling▬▬▬ https://hop.clickbank.net/?affiliate=superentre&vendor=ambsador ▬▬▬ Stock/Options Trading Academy That Works▬▬▬ https://lddy.no/1gqxb  ▬▬▬ Real Estate Investing on Terms! No Credit | No Down payment▬▬▬ https://smartrealestatecoach.com/?sld=super Affiliate Disclaimer: If you buy through one of the links provided, I may receive a commission (without any additional charge to you).  @SuperEntrepreneursPodcast   @officialshahiddurrani 

On this episode, we're joined by Naomi Rankin, Global Customer Care Manager at Lush. Naomi shares her journey of integrating AI into Lush's customer service operations while staying true to the company's ethical values. With nearly a decade of experience, she leads a diverse team supporting Lush's mission to deliver exceptional, personalized customer service globally.Key Takeaways:(02:10) Leveraging AI to handle 55% of customer interactions, allowing human agents to focus on more complex issues.(05:30) Balancing technology with a human-first approach to maintain Lush's personalized customer service.(09:00) The introduction of Marvin, Lush's AI tool, and its role in improving efficiency.(11:25) Managing peak customer inquiries, such as during Black Friday, with AI-driven solutions.(14:40) Testing AI tools in a sandbox environment to ensure alignment with Lush's values before deployment.(17:50) Implementing AI-powered order tracking to enhance both customer and team efficiency.(20:15) Prioritizing data ethics by treating customer information with the same care as Lush's product ingredients.(22:00) Creating new roles focused on AI management and quality control while streamlining operations.Resources Mentioned:Naomi Rankin - https://www.linkedin.com/in/naomi-rankin-34570035/?originalSubdomain=ukLush - https://www.lush.com/Zendesk AI SummitSign up for a free trial at Zendesk.com#CX #CustomerService #CustomerExperience

In this special episode of Educated, Empowered, Inspired, we dive into the critical art of connecting with your customers. Part two of the Back to Business Bootcamp series is where I guide you through aligning your audience, offer, and messaging. If you've ever fallen into the trap of "If I build it, they will come," this episode is for you. Learn why understanding your customers deeply is the key to converting interest into sales and how to ensure your marketing strategy truly resonates with your target audience. Key Takeaways:Audience Insight: Understand why being in the right room—both physically and virtually—is crucial to reaching the right customers. Make sure your audience is not only interested in your offer but also willing to pay for it.Offer Alignment: Avoid creating products in a vacuum. Learn the importance of listening to your customers and tweaking your offers to match their needs and desires.Effective Messaging: Your messaging bridges your audience and your offer. Discover how to align your messaging with the language and concerns of your target market to ensure it resonates and converts.Get started now! Download the Client Persona Template to start getting to know your customers better. Free Resources:List Builder Growth Scorecard - https://resources.shellyniehaus.com/scorecardMarketing Makeover Strategy Session - https://resources.shellyniehaus.com/marketingmakeoverThe Business Power Hour - https://resources.shellyniehaus.com/powerhour Women Entrepreneurs In Prayer Call - https://resources.shellyniehaus.com/prayercallEmail Quickstart Guide - https://resources.shellyniehaus.com/emailguideConvertkit - https://partners.convertkit.com/shellyniehausAdditional Resources:Social Media Mastery Blueprint Minicourse - https://shellyniehaus.thrivecart.com/social-media-mastery-blueprint/ Connect with Shelly Niehaus:Website: https://coaching.shellyniehaus.com/Facebook: https://www.facebook.com/groups/educated.empowered.inspiredInstagram: https://www.instagram.com/shellyniehaus/LinkedIn: https://www.linkedin.com/in/shelly-niehaus-7680652/Youtube: https://www.youtube.com/@shellyniehauscoaching

Ted Dixon of Acxiom joins the podcast to discuss all things adtech and partnerships. From working an event like Cannes to the details of packaging data or gaining efficiency with AI, Ted delves into how to know you're getting it right in adtech.Thanks for listening! Follow us on Twitter and Instagram or find us on Facebook.

In this week's episode of the Social Media Takeaway, I speak with Louise Lally, a learning and development consultant specialising in the retail sector and host of the Retail Podcast. We dive deep into the concept of valuing time as a critical component of customer interactions, emphasising that every minute spent with a customer should be seen as a fair exchange. Great customer service is crucial because it directly impacts customer satisfaction and loyalty, which in turn drives business growth. Tune in to learn practical strategies for enhancing your customer service approach and ensuring that your interactions are always adding value.More about Louise Lally: WebsiteLinkedinFacebookInstagramIf you enjoyed this episode, be sure to subscribe to my podcast because more like this is on the way!If you'd like to book a call to see how I can support you head over to my website here. www.sellonsocialmedia.academy/helloAnd please connect on social media and let me know what you thought of this episode!LinkedInInstagramFacebookFacebook GroupCheck out my 2024 Social Media Content Planner & Guide on Amazon (Amazon UK) (Amazon USA)

Greta Wagner is a seasoned fitness industry veteran with over four decades of experience in the HALO (Health, Active Lifestyle, Outdoor) space. A current Board Member of the Health & Fitness Assocation (formerly IHRSA), and Executive Director of Chelsea Piers, her journey began at the age of 16, when she started teaching what used to be called "aerobic dance." After a decade-long hiatus in the golf industry, her return to fitness was marked by a pivotal realization: The sector had seen little growth and was still grappling with engaging the same 80% of people who do not participate in regular exercise or attend fitness clubs. Her career reflects both her adaptability and enduring passion for promoting a healthier lifestyle.  Greta shares her invaluable perspectives on fostering inclusivity, broadening communication, and the significance of a positive work culture that transcends beyond just having state-of-the-art facilities. Also discussed are the pressures of athleticism on young kids, branding excellence of Chelsea Piers, and innovative ideas for advocacy in the health and fitness sector. We'll hear about the challenges of maintaining client attention, and the evolving landscape of video and streaming technology. Finally, we'll look at leveraging competition and technology to drive member engagement and success. This episode is packed with valuable insights from an industry veteran on leadership, resilience, and the collective effort required to drive meaningful change in our space.  On workplace culture, Wagner states, "I can't dictate what company culture is gonna be. I can hope what our culture is gonna be. We can say 'this is what our strategic plan is to make our culture,' but it's our actions, and it's how we live our lives in every moment while we're working together, playing together, socializing together, and our principles and core values. If you stay true to those and you hire the people who believe in those core values and can live it . . . that will resonate. In my opinion, that is everything."  Key themes discussed IHRSA (and the industry's) challenges during the pandemic. 10-year summer camp experience, impact of sports. Workplace culture, branding, employee focus, values. Private, non-institutional company, unique KPIs. Monitoring retention and valuing employee contributions. The evolving role of the Health & Fitness Association.  A few key takeaways:  1. Greta emphasizes that a positive and inclusive work culture is crucial for any business's success, especially in the HALO space. She illustrates this by highlighting Chelsea Piers' commitment to their core values and how it translates into meaningful connections with customers and a happy, long time, dedicated workforce. 2. She emphasizes the importance of open conversations, organization, and effective messaging to address societal and political divisions. Enhancing communication and education within the club environment can foster unity and collective growth. 3. Both Moore and Wagner stress the significance of offering a variety of sports to children, rather than early specialization. This approach helps in reducing pressure and optimizing overall athletic development, allowing kids to explore various interests and skills. 4. Pete asks about leveraging the large membership base of clubs collectively for advocacy efforts. Collecting a small contribution per member per year, as Pete suggests, could significantly bolster financial capabilities for important advocacy initiatives at local, state, and federal levels. 5. Greta discusses the resilience of Chelsea Piers during natural disasters, highlighting the collaborative effort of employees and members to rebuild the property. This underscores the solid and caring culture of the company, which is pivotal in navigating crises like the COVID-19 pandemic. Click here to download transcript.  Resources:  Greta Wagner: https://www.linkedin.com/in/greta-wagner-6764a4bb/  Health and Fitness Association: https://www.healthandfitness.org/  Chelsea Piers: http://www.chelseapiers.com   Prospect Wizard: http://www.theprospectwizard.com Promotion Vault: http://www.promotionvault.com HigherDose: http://www.higherdose.com  Connect With Us:  Instagram: https://www.instagram.com/thehaloadvisors/?hl=en  Facebook: https://www.facebook.com/Integritysquare  YouTube: https://www.youtube.com/@halotalks  LinkedIn: https://www.linkedin.com/company/integrity-square/  Website: https://www.halotalks.com  Loved this episode? Leave us a review and rating here: www.ratethispodcast.com/halotalks and don't forget to check out the HALO Academy for Executive Education opportunities.

In this episode of the Operate Podcast, we give you a behind-the-scenes look at company building with Isabella Sun, Founder and CEO of Short Story, a subscription e-commerce company serving petite women. The discussion sheds light on Isabella's journey from a structured finance career to becoming a successful e-commerce entrepreneur catering to a niche market. We explore how a personal pain point sparked the idea for Short Story and how comprehensive market research highlighted the need for better-fitting apparel for petite women. Isabella shares her unconventional path to e-commerce, including her participation in Y Combinator and the early days of building Short Story from her apartment. We discuss the challenges and milestones of growing the company, the importance of understanding customer needs through data, and the nuances of creating products that foster loyalty and excitement among customers. The conversation also covers how Short Story has managed to achieve profitability without heavy reliance on marketing, leveraging organic growth and customer satisfaction. Isabella highlights her strategies for financing the company creatively and the role of technology and data in scaling operations. This episode provides valuable insights into staying ahead in a competitive market through continuous innovation and an unwavering focus on customer experience. Towards the end, we dive into Isabella's personal routines, the mental toughness required for entrepreneurship, and her advice to budding entrepreneurs. This episode offers an inspiring look at how a strong vision and an obsessive customer-centric approach can lead to extraordinary results. Thank you to episode sponsor, BankTech Ventures. CHAPTER MARKERS: 00:00 Preview 01:00 Intro 01:13 Sponsor 01:45 Meet Isabella Sun, Founder of Short Story 03:22 Identifying a Market Need 05:07 Early Challenges and Growth 08:35 Customer Connection and Proud Moments 11:14 Navigating E-commerce and Apparel Industry 14:39 Leveraging Data and Technology 23:41 Future Opportunities and Competitor Insights 28:32 Biggest Misconceptions  31:20 Personal Insights, Rituals, & Entrepreneurial Journey 37:53 Closing Thoughts

SummaryIn this episode, discover how to effectively repurpose your content across multiple platforms to maximize your reach and engagement. Antonio T. Smith Jr. shares insights on using catchy titles, leveraging cross-posting, and documenting everything to build genuine connections and drive your business growth.Bottom of FormFollow Antonio Here:https://www.facebook.com/theatsjrhttps://www.amazon.com/stores/Antonio-T.-Smith-Jr/author/B00M3MPVJ8https://www.linkedin.com/in/antoniotsmithjrhttps://antoniotsmithjr.comhttps://www.instagram.com/theatsjr IntroductionWelcome and Context:Emphasis on the importance of personal branding and consulting in the modern business landscape.Focus on two main approaches: consultant standpoint and brand standpoint.Personal BrandingBuilding a Personal Brand:Importance of creating and maintaining a personal brand.Strategies for those who haven't consistently posted about their brand (posting 5-6 times a day).Addressing the issue of not having an audience due to lack of consistent posting.Consultant ApproachConsultants Helping Clients:Teaching clients how to build and maintain personal brands.Emphasis on polling the audience to understand their needs and preferences.Examples of consultants not applying their advice to themselves.Audience EngagementPolling the Audience:Importance of audience polling to avoid wasting money and effort.Real-life example: Antonio polling his audience to tailor his content and services.Understanding Audience Needs:Adjusting strategies based on audience feedback and engagement.Dealing with unique problems, like overlapping audiences with other brands.Brand EnvironmentBrand Perception:The brand exists in the customer's mind and the environment you put it in.Example: Comparing the success of brands based on their environment and customer perception.Content Creation and PostingConsistency in Posting:Importance of consistently posting about your brand on social media.Making phone calls and human interactions as an alternative to online posting.Dealing with Inconsistencies:Addressing common issues like knowing how to help others but not applying the same strategies to oneself.Pricing and ValueSetting Prices:Importance of raising prices to create exclusivity.Example: Charging $25,000 for consulting services while offering lower prices for family discounts.Balancing High-End and Low-End Products:Creating a range of products from low-end to high-end to cater to different customer segments.Customer Retention and AttritionManaging Customer Attrition:Planning for a natural attrition rate of 25%.Strategies to re-engage and retain customers, like offering free services during tough times.Scaling and GrowthPredictable Revenue and Cash Flow:Focusing on creating monthly subscriptions for predictable revenue.Example: Antonio's goal to cover all expenses from monthly subscriptions, making other income streams 100% profit.Practical ImplementationReal-Life Application:Example: Antonio using different platforms and strategies to engage his audience and build his brand.Emphasis on documentation and transparency to build trust and engagement.Final TipsExclusivity and Community:Creating a sense of exclusivity to foster a loyal community.Leveraging the community for continuous feedback and improvement.Support this podcast at — https://redcircle.com/the-secret-to-success/exclusive-contentAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

In this episode, Tomer London, co-founder and Chief Product Officer at Gusto, shares insights into aligning product and finance teams for responsible growth. He dives deep into the frameworks and practices Gusto employed to make trade-offs between core products, expansion opportunities, and moonshot ideas - all while maintaining a relentless focus on customer needs and healthy unit economics. Tomer discusses Gusto's thoughtful, iterative approach to product development, avoiding the pitfalls of pursuing growth at all costs. He provides a candid look into Gusto's fundraising philosophy and managing the product-finance relationship through the company's evolution from startup to industry leader.

Noah Kagan (@noahkagan) has made AppSumo a massive success — and he's spilling the beans on how to launch, build, and grow a successful software business. Noah likes to keep things weird, and our conversation is proof of that: from Taco T-shirts to failing at entrepreneurship, we walk through the ups and down of a wild and intriguing founder journey.If you're looking for guidance that actually helps you find your footing, Noah's your man.00:00:00 Lessons From Noah Kagan's Entrepreneurial Journey00:12:54 Overcoming Fear of Asking for Help00:17:56 Importance of Asking and Repeating Messaging00:26:25 Business Development and Patience in Entrepreneurship00:30:26 Entrepreneurial Insights on Book Launches00:37:07 Building Relationships for Business GrowthNoah on Twitter: https://x.com/noahkaganThis episode is sponsored by Acquire.comThe blog post: https://thebootstrappedfounder.com/noah-kagan-early-stage-founder-hurdles-how-to-jump-themThe podcast episode: https://tbf.fm/episodes/322-noah-kagan-early-stage-founder-hurdles-how-to-jump-themThe video: https://youtu.be/MolxsU1csKcYou'll find my weekly article on my blog: https://thebootstrappedfounder.comPodcast: https://thebootstrappedfounder.com/podcastNewsletter: https://thebootstrappedfounder.com/newsletterMy book Zero to Sold: https://zerotosold.com/My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/My course Find Your Following: https://findyourfollowing.comHere are a few tools I use. Using my affiliate links will support my work at no additional cost to you.- Notion (which I use to organize, write, coordinate, and archive my podcast + newsletter): https://affiliate.notion.so/465mv1536drx- Riverside.fm (that's what I recorded this episode with): https://riverside.fm/?via=arvid- TweetHunter (for speedy scheduling and writing Tweets): http://tweethunter.io/?via=arvid- HypeFury (for massive Twitter analytics and scheduling): https://hypefury.com/?via=arvid60- AudioPen (for taking voice notes and getting amazing summaries): https://audiopen.ai/?aff=PXErZ- Descript (for word-based video editing, subtitles, and clips): https://www.descript.com/?lmref=3cf39Q- ConvertKit (for email lists, newsletters, even finding sponsors): https://convertkit.com?lmref=bN9CZw

In this episode of the Elite Expert Insider Podcast, we interview Kayvon Kay. Discover the secrets to securing and closing big deals as Kayvon shares his journey from a top pharmaceutical sales rep to a high-ticket sales leader and co-founder of The Sales Connection. Whether you're an entrepreneur, a sales professional, or just curious about the art of selling, this episode is packed with actionable advice on how to keep the cash flowing and scale your business effectively. Learn More: https://thesalesconnection.com/ Learn More: https://eliteonlinepublishing.com/

Ever felt like you're swimming against the current, trying to foster positivity in a work environment that seems stuck in a rut? Join me, Corey Berrier, as I delve into the heart of positive leadership and the transformative presence we can bring to our businesses. This episode of the Successful Life Podcast isn't just a collection of thoughts; it's a vault of actionable insights for anyone ready to break free from the chains of negativity that bind many work cultures. As we unpack the true potential of the trades industry, I confront the pervasive negativity that can poison a team from the inside out. But fear not, we're turning the tide by placing personal responsibility at the helm, steering towards a culture of growth, productivity, and empowerment.Now, let's say you're ready to charter a course towards genuine connection with your customers—how do you navigate that? My solo flight today maps out the territory for building lasting rapport, from the power of active listening to the sincerity of your presence. We're not just talking shop here; I share some of my own stormy seas and how embracing the wisdom of "The Power of Now" helped me find my north star. And because running a tight ship means preparing for all weather, we'll also tackle the essentials of carving out your niche, the art of delegation, and setting your business compass for success. All hands on deck—this is one voyage in the Successful Life Podcast you won't want to miss.https://group1849.com Support the showhttps://www.amazon.com/Simple-Steps-Sell-More-Stereotypes-ebook/dp/B0BRNSFYG6/ref=sr_1_1?crid=1OSB7HX6FQMHS&keywords=corey+berrier&qid=1674232549&sprefix=%2Caps%2C93&sr=8-1https://www.amazon.com/Dark-Side-AI-Sales-Frankenstein-ebook/dp/B0BX6G5THP/ref=sr_1_3?crid=16J189ZUCE8K6&keywords=corey+berrier&qid=1678457765&sprefix=corey+berrier%2Caps%2C111&sr=8-3https://www.youtube.com/channel/UCrPl4lUyKV7hZxoTksQDsyghttps://www.facebook.com/corey.berrier https://www.linkedin.com/in/coreysalescoach/

Carol Carpenter, CMO of Unity and Limited Partner at Operator Collective focuses on simplifying and enhancing the lives of Unity's diverse customer base, including creators, developers, and CTOs for digital twins. She is driven by the mission to lower the cost of customer thinking through clear messaging and strategic channel utilization. Carol emphasizes the importance of focusing on the functional, economic, and emotional value that a product provides to customers. On The Menu: Leveraging Generative AI for content creation. Recognition of human input as essential in the final product. Exploring Unity's Real-Time 3D Engine and its Diverse Applications. Emphasis on transparency and ethics in AI-generated content. Virtual Reality's Transformative Role in Elevating Customer Engagement. Addressing the Potential Challenges of AI Fatigue. Click here for a free trial: https://bit.ly/3SfetZf Follow us on social media to hear from us more - Facebook- https://bit.ly/3ZYLiew Instagram- https://bit.ly/3Usdrtf Linkedin- https://bit.ly/43pdmdU Twitter- https://bit.ly/43qPvKX Pinterest- https://bit.ly/3KOOa9u Happy creating! #LuizPiovesana #Nuvemshop #MarketerOfTheMonth #SaasMarketing #Growth #Outgrow #Podcastoftheday #MarketingPodcast

Today's empowered homebuyers demand exceptional online experiences as well as human connection. How can builders and agents effectively engage modern shoppers across digital and in-person touchpoints?Join online sales expert Leah Kaiz Fellows for an engaging webinar on customer-first sales strategies. You'll get insider tips for nurturing leads, preparing for advanced conversations in a data-rich world, and reacting intelligently to market shifts.Leah will also explore best practices around pricing transparency, streamlining processes for onsite agents, and fostering sales and marketing collaboration to boost growth.Whether you need help sharpening online skills, improving lead follow-up, or taking customer engagement to the next level, this webinar provides tactical takeaways you can put into action right away.Meet the Blue GypsyLeah Kaiz Fellows, founder and owner of Blue Gypsy Inc. is an online sales training expert, adventurer, and home building industry professional.After graduating with a degree in communication from Boston University, Leah chose the unconventional path of a wanderer as she gained insights into different cultures, places, and people. Her Gypsy years allowed for crazy adventures and unique jobs giving her the skills and confidence to work in any setting and relate to a multitude of personalities and professionals.She spent 13 years traveling the world as a backpacker, sailboat captain, and dive instructor. In 2006 Leah began work in the new home sales industry managing leads, setting appointments, and assisting with new home sales for a large local builder in Virginia Beach. It was here that she developed her first online sales program with metrics reaching to 32% of the overall sales for that builder, at a time when the industry standard was 20-25%. She often joked that her non-existent Customer Relationship Management software (CRM) was put together with bubble gum and duct tape.The Gypsy naturally thrived in this role and was intrigued with the relationship building that is necessary to be successful in online sales.  Her writing skills played a key role in her travels as she worked freelance for magazines and newspapers and these skills continue as an important part of her duties in writing custom campaigns, website copy, and relevant blogs.Realizing that falling for a military man meant her wayward gypsy wanderings would continue, only now dictated by the whims of the Army, Leah then went on to start Blue Gypsy Inc. in 2010 working with builders, developers, and real estate related businesses as she developed a proven Online Sales System along with her very own Online Sales Process.Since 2014 the Blue Gypsy has focused on Online Sales Training for builders across the country to help them improve their sales and the way they handle digital leads. Writer and speaker, Leah brings real world experience, and a unique, relatable quality to all her engagements.Giving back to the building industry is important to her. She is an active member of the Professional Women in Building Council and the Sales and Marketing Council locally and nationally. Currently a board member at the Home Builders Association of Metro Denver PWB, she also is also the past chair (2019-2021) the Mentoring committee and is the past co-chair (2021) of NAHB PWB's Membership and Communications sub-committee and the current 2nd Vice Chair of the Professional Development sub-committee. Leah is also a on the board of Trustees for NSMC and is the past chair (2021) of the Membership and Communication sub-committee.She writes numerous articles for Building Women Magazine, Build Maryland Magazine, Colorado Builder, and other industry blogs and publications and has spoken at the International Building Show both onstage and in PWB Headquarters, SEBC, as well as on industry webinars and podcasts around the country.

Dr. Jonathan Baktari is a distinguished figure at the intersection of medicine, entrepreneurship, and leadership. With over 20 years of experience, he has made a significant impact as a triple board-certified physician specializing in internal medicine, pulmonary, and critical care medicine. As the CEO of Enational Testing, US Drug Test Centers, and E7 Health, Dr. Baktari has demonstrated his entrepreneurial prowess, leading national companies that redefine accessibility to laboratory testing, drug testing services, and preventative health and wellness. A sought-after business thought leader, Dr. Baktari's insights have been featured in prestigious publications such as The Washington Post, USA Today, Forbes, Barron's, and more. He is also an opinion writer for The Hill and the Toronto Star, contributing his expertise to a broad audience. In addition to his corporate leadership, Dr. Baktari hosts the highly rated podcast "Baktari MD," where he shares valuable insights on various topics related to healthcare, entrepreneurship, and personal growth. Furthermore, Dr. Baktari extends his influence through educational initiatives, offering a "High Converting Call Class" to help businesses enhance their phone handling skills and drive higher conversion rates. In his relentless pursuit of excellence, Dr. Jonathan Baktari continues to be a driving force in the healthcare and business realms, leaving an indelible mark on the intersection of medicine and entrepreneurship. Key Takeaways 1. Cultivating an Owner's Mentality: The importance of instilling an owner's mentality in employees. This approach aims to create a sense of responsibility and accountability among the staff, translating to a customer experience where interactions reflect the commitment and passion of owners. 2. Phone Handling as a Crucial Skill:  Through his "High Converting Call Class," Jonathan reveals that formal training in managing phone conversations can significantly boost appointment bookings and sales. 3. Challenges in the Healthcare Industry: The conversation delves into challenges within the healthcare industry, especially regarding the impact of third-party payments. The discussion highlights how external factors, such as the need to please third parties for payment, can sometimes distract healthcare professionals from delivering optimal patient care, leading to an unexpected focus on administrative tasks during patient visits. Timestamps [00:07:45] The concept of cultivating an owner's mentality among employees, elucidating how this mindset positively influences customer interactions and business success. [00:17:02] Insights into the challenges faced by businesses, drawing parallels between a pizza shop owner and healthcare providers dealing with third-party payments. [00:24:54] Overview of Dr. Baktari's companies—Enational Testing, US Drug Test Centers, and E7 Health—providing innovative solutions in healthcare, from convenient laboratory testing to nationwide drug testing and brick-and-mortar clinics. [00:26:55] The importance of phone handling skills in business success and offering a systematic approach to improve appointment bookings and sales. [00:29:20] Closing remarks, including various contact points for Dr. Baktari, his businesses, and additional resources such as the BaktariMD podcast available on YouTube and Spotify. Quotes 1. "An owner's mentality in employees ensures customer interactions reflect ownership values." 2. "Recorded phone calls reveal business losses—training staff in call handling is crucial." 3. "Rather than more marketing, focus on converting existing calls into appointments for quick wins." Connect with Dr. Jonathan LinkedIn - https://www.linkedin.com/in/jonathan-baktarimd/  Website - https://jonathanbaktarimd.com/  Website - https://www.e7health.com/ https://www.usdrugtestcenters.com/  Podcast - https://jonathanbaktarimd.com/baktarimdshow/ 

Send us a Text Message.When I invited Craig Andrews to be a guest on the show, I knew we were in for a revelatory conversation about leadership and the subtle art of customer relationships. The Marketing Agency maestro behind Allies For Me joins us to share his journey from a disciplined Marine to an innovative business leader, teaching us that the potential in underperforming individuals is often untapped gold. Through his narrative, Craig demonstrates how the power of steadfast belief in someone can lead to transformative personal and professional growth, a message that resonates deeply with those of us committed to nurturing talent.Picture this: the delicate, deliberate dance of courtship—but in the world of high-ticket sales. Craig and I dissect how building trust isn't about the hard sell; it's about creating a series of trust-building encounters that lead to strong, committed business partnerships. This episode will change how you view sales interactions, urging patience in an economy where the quick close is heralded but often invites poor fits and rash decisions. It's an insightful exploration for anyone aiming to create lasting impacts and leave behind the impersonal cold call.But what about when you've got them interested? How do you craft that irresistible first-time offer? Craig pulls back the curtain on strategies for success and pitfalls to avoid, all while ensuring your target customer feels seen and autonomous. Drawing lessons from Las Vegas marketing tactics and human psychology, we talk about finding that sweet spot between giving the client control and filtering for the ideal fit. If you're ready to elevate your leadership skills and sales acumen, this episode is your catalyst for change.Support the Show.Join Dr. William Attaway on the Catalytic Leadership podcast as he shares transformative insights to help high-performance entrepreneurs and agency owners achieve Clear-Minded Focus, Calm Control, and Confidence. Free 30-Minute Discovery Call:Ready to elevate your business? Book a free 30-minute discovery call with Dr. William Attaway and start your journey to success. Special Offer:Get your FREE copy of Catalytic Leadership: 12 Keys to Becoming an Intentional Leader Who Makes a Difference. Connect with Dr. William Attaway: Website LinkedIn Facebook Instagram TikTok YouTube

On this episode of Direct Farm Marketing Podcast, Mike Parker and co-host Amanda Berkey discuss how to strategically position farm products to customers in a way that build connection and trust. They emphasize the importance of understanding the customer's needs and crafting content that speaks directly to their pain points. When done correctly builds fiercely loyal customers that view your product offerings as more than “just a product” but a path towards reaching their goals.  Join our New Year Direct Farm Mentorship Coaching Program for $500/OFF Kicks off January 9th Here: https://www.directfarmroadmap.com/coachingsalespage Get our 30 hooks and headlines google doc link here: https://docs.google.com/document/d/10nVQ5JHpyxGK1sLc_3_qewj_EgXMNzJ_S64134aX474/edit?usp=sharing

“Success in the beauty industry is all about blending creativity and customer connection.”Mark Norman, the Chief Development Officer at Hair Cuttery Family of Brands, reveals the secrets of the salon industry on this week's episode of Retail Retold.

Ulta Beauty has been reinventing beauty retail since opening its first five “beauty destination” stores in the Northwest suburbs of Chicago in 1990. More recently, the company has focused on transforming the customer experience digitally and online. In this episode, NRF's Susan Reda speaks with Chief Digital Officer Prama Bhatt about her career journey, how the beauty retail brand has used digital tools to continue to innovate and personalize the customer experience, and what's next in experiential shopping. Learn more at retailgetsreal.com.

In today's episode, Andy answers your questions on the integrity of the 2024 presidential election, the three most important lessons his dad taught him growing up, and how to make your customers feel valued as your business grows.

What is Echo Salesmanship? Sales Legend Ben Gay III Explains on The Closers Inner Circle Podcast Today we are opening up The Closers, PT 2, Page 135 to 'The Grand Canyon Response'. An echo salesmanship response involves mirroring or repeating keywords or phrases that the potential customer has used during a sales conversation. It's a technique aimed at building rapport and making the customer feel heard and understood. By echoing their words, you show that you are actively listening and that you comprehend their needs and concerns. For example, if a customer says, "I'm looking for a reliable and efficient solution," an echo salesmanship response could be, "So, you're really focused on finding a solution that's not only reliable but also highly efficient. Is that correct?" This repetition helps in reinforcing the customer's priorities and can create a more engaging and personalized interaction. The key is to use this technique naturally and not make it seem forced or robotic. It's about demonstrating empathy and building a connection by reflecting the customer's language and sentiments. And according to Ben, mastering this sales technique can be daunting, but is very helpful during the sales process for you AND the customer/prospect.  Find us on the web: Denise Griffitts | Denise Griffitts LinkedIn | Ben Gay III LinkedIn | The Closers Books | Your Partner In Success Radio

Marketing and B2B businesses are not typically seen as companions.However in a challenging market, companies selling products and services to other businesses need to a lot more to stand out in the market if they hope to survive let alone growth their business.The question facing many brands is how exactly can they promote a brand in a way that resonates with potential customers and helps to grow sales.Meet Matt Bell, a specialist in B2B marketing. He co-founded MessageUp to assist B2B companies in improving their messaging and and in delivering effective content without overwhelming their teams.In this episode Matt will be discussing:1.   How B2B companies can maximize their impact when they have limited resources. 2.   How companies can leverage thought leadership and brand content.  3.   Best practices for optimizing the buying experience for digital-first B2B customers.USEFUL LINKSAsianet Consultants website:  https://asianetconsultant.comMatt Bell's website and blog:  https://www.messageup.comConnect with Matt Bell on LinkedIn:  https://www.linkedin.com/in/mattbellFollow MessageUp on LinkedIn:  https://www.linkedin.com/company/messageupPaperback and e-Book links:  https://www.messageup.comVisit A Seat at The Table's website at https://seat.fm

Today on Success from Anywhere we'll meet female founder Amy Brown who's charting a course toward helping humans understand humans. Her company, AuthentiCX, collects and analyzes conversations from healthcare call centers for the purpose of improving patient and customer experiences.  Listen in as she shares her journey from enterprises to entrepreneurship, what it takes to grow a business from one employee to 110 employees in less than three years, the meaning of The Eddy Effect and why you should care.    Meet the innovator who's changing the conversation in healthcare using the power of emerging technologies.  Powered by Robin  #SuccessFromAnywhere #RiskTaking #BreakingTheGrind #CareerTransition #CustomerExperience #UnleashYourPotential #AuthentiCX #CustomerConnection #Entrepreneurship #InspirationAndInsights #Technology #AI #DataAnalysis #Innovation #JoinTheConversation #CareerExploration #PersonalAutonomy #DreamBig #EmpowerTeams #TransformYourWorkLife  

You're about to dive deeper into your business vision with this episode. Josh, all the way from South Africa

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In this episode, we delve into the transformative potential of ChatGPT and Stu McLaren's "From Now to New" method to help aspiring solopreneurs overcome their struggles and achieve success. Explore how these powerful tools can shift mindset, identify pain points, and guide entrepreneurs towards a more optimistic, confident, and successful future.Encapsulated Show Notes:Introduction to ChatGPT and the "From Now to New" method.Using ChatGPT to identify current and future states for solopreneurs.Transformative impact of ChatGPT and "From Now to New" method on mindset.Crafting powerful statements for target audience using ChatGPT.Impactful examples of the "From Now to New" method in action.Using ChatGPT to refine avatars and gain deeper understanding.Encouragement to share the episode with those in need of inspiration.Want help getting your customer testimonials go to www.TestimonialGuy.comEmail me: contact@belove.mediaFor social Media:      https://www.instagram.com/mrmischaz/https://www.facebook.com/MischaZvegintzovSubscribe and share with your business associates who could use a listen!

In this episode, we dive into a powerful exercise that leverages ChatGPT to understand your customers' thoughts, feelings, and actions in their current state and how your membership can transform their lives. Learn how to use simple, relatable language to create an emotional connection with your audience and make your messaging more effective.Show Notes:Importance of understanding your customers' now and future worldsUsing ChatGPT to gain insights into their thoughts, feelings, and actionsKeeping language simple and relatable for effective communicationApplying the exercise in various content formats (podcasts, lives, posts, videos, etc.)Repeating the exercise to make it part of your communication DNABalancing between the two worlds to help customers make the connectionSharing personal stories and vulnerabilities for deeper connection.Want help getting your customer testimonials go to www.TestimonialGuy.comEmail me: contact@belove.mediaFor social Media:      https://www.instagram.com/mrmischaz/https://www.facebook.com/MischaZvegintzovSubscribe and share with your business associates who could use a listen!

In this episode, I share my  experience participating in Stu's workshop on building successful membership sites. I discuss the importance of customer, community, and content, as well as the power of continuity and creating a messaging map to effectively communicate with potential customers. Tune in to learn the secrets behind creating a thriving membership site business.Encapsulated Show Notes:Introduction to Stu's workshop on building membership sites.The importance of scarcity in business and the $47 VIP upgrade.Comparing one's journey to others and focusing on personal growth.The three C's for a successful membership site: Customer, Community, and Content.Assessing if a market is a good fit for a membership site.The power of community and starting with a small audience.Creating a messaging map to bridge the gap between the customer's current state and their desired future.The upcoming episode on refining customer avatars with ChatGPT.Want help getting your customer testimonials go to www.TestimonialGuy.comEmail me: contact@belove.mediaFor social Media:      https://www.instagram.com/mrmischaz/https://www.facebook.com/MischaZvegintzovSubscribe and share with your business associates who could use a listen!