Podcast appearances and mentions of kenneth bator

Police Recruiting and Retention Problems, Effects For Us All, And More. My Appearance on the First and True Podcast. The Show is brought to you in Part by 4 Patriots. Check out the new Patriot Power Generator 2000X, you get a solar generator that doesn't install into your house. Because it's portable. You can take it with you. Even use it inside. But it's powerful enough for your phones, medical devices, or even your fridge. And right now, you can go to 4Patriots.com and use code LET to get 10% off your first purchase on anything in the store.  Why we all should be concerned about Police recruiting and retention problems The effects of fighting violent crime, my life after police work. Radio and Podcast Broadcasting and more. Special Episode of the show as I'm interviewed by Kenneth Bator of the First and True Podcast. It is not often that I get to be a guest on other people's podcasts, but I jumped at the chance to be interviewed by Kenneth Bator again. We discuss many aspects of fighting crime, concerns for police officers and citizens, my life after policing, including radio and more. Interested in being a guest, sponsorship or advertising opportunities send an email to the host and producer of the show jay@lawenforcementtoday.com. Be sure to check out our website. Background song Hurricane is used with permission from the band Dark Horse Flyer. Follow us on the MeWe social media platform. We are on Twitter, Instagram and Facebook. In the Clubhouse app look for and follow @LetRadioShow. If you enjoy the show, please tell a friend or two, or three about it. If you are able to leave an honest rating and, or, review it would be appreciated.        See omnystudio.com/listener for privacy information.

Today, Candice and Kenneth Bator discuss launching a business as a first time entrepreneur (on September 11, 2001), to do lists, and sobriety. Check out the book Candice and her guest collaborated with others on: From No Worth to Self-Worth -    -    -    -    - Like what you hear? Make sure to share with your colleagues and loved ones, and rate and review us on iTunes!

Did a violent crime drive him into Podcasting? He's the True Crime Category Director for Podcast Magazine. His own podcast & mission helping Police & First Responders. Ken Bator of Podcast Magazine is our guest. Ken talks about a violent crime in his family and how it has impacted his decisions about his career path. He is the True Crime Category Director for Podcast Magazine and a podcaster himself. Ken discusses the reasons why the True Crime category is so popular and why people are so interested in True Crime on all media outlets. He also talks about his passion to help police officers and other first responders with their financial, physical and mental health. Background song Hurricane is used with permission from the band Dark Horse Flyer. Follow us on the MeWe social media platform. We are on Twitter, Instagram and Facebook. In the Clubhouse app look for and follow @LetRadioShow. Never miss out on an episode of the Law Enforcement Today Podcast, AND be automatically entered in all future contests. Simply subscribe for our free email newsletter, never more than 2 issues a week sent out. Click here and scroll down about half way. If you enjoy the show, please tell a friend or two, or three about it. See omnystudio.com/listener for privacy information.

Kenneth Bator tells you how to align you brand, culture, and strategy for success. You can check him out at https://www.BtcInc.net/

Looking for the framework to create a highly successful company, whether you are a solopreneur building your business a multi million dollar organization. Brand plus Culture plus Strategy equals success.  Our guest today is the creator of the B+C+S formula. He is also a  speaker, author, and podcaster. Serial podcast host of Branding the Experience, Cool Culture Corner, the CU Business News Podcast, and Public Safety Talk Radio.      Connect with Kenneth Bator: Website: https://btcinc.net/ Twitter: https://twitter.com/kbator Social Media: @kbator   B+C+S Snapshot https://btcinc.net/bcs-snapshot/ $399 sale price (retail $997) mention “The Nice Guys”   Grab your copy of The Formula for Business Success = B+C+S     Nice Sponsors: How to Make Money, Grow Your Tribe, and Build Influencing Podcasting (Doug and Strick will be hosting the Masterclass) https://djdoug--turnkeypodcast.thrivecart.com/register/   Get your free E-Book 5 Ways to Make Money Podcasting at www.Turnkeypodcast.com/gift Check out the "Entrepreneur's Toolkit" Giveaway   Check out Headliner to create social media posts with video easily- make.headliner.app   Simplecast is the easiest way to set up your podcast hosting- Simplecast.com   Zoom is the easiest way to schedule meetings and record your podcast interviews- Zoom.us   Acuity is the easiest way to schedule your podcast interviews, meetings, and life. Acuityscheduling.com   See how The Nice Guys want to make your life easier? You can thank us later.   Reach The Nice Guys Here:  Doug- @DJDoug  Strickland- @NiceGuyonBiz    Nice Important Links:   Subscribe to the Podcast  website: Niceguysonbusiness.com  Book Doug and/or Strick as a speaker at your upcoming event.  Doug's Amazon #1 Best selling book Nice Guys Finish First.     Partner Links:  Amazon.com: Click before buying anything. Help support the podcast.  Acuity Scheduling: Stop wasting time going back and forth scheduling appointments Simply the best VO guy in the business- https://steveobrienvo.com/   TurnKey Podcast Productions Important Links: The Ultimate Podcast Launch Formula  www.turnkeypodcast.com/ultimatelaunchformula  FREE workshop on how to "Be A Great Guest." Free E-Book 5 Ways to Make Money Podcasting at www.Turnkeypodcast.com/gift     No time to get to this, but you can read the blog here: 12 worries that every entrepreneur has   Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it. 

Looking for the framework to create a highly successful company, whether you are a solopreneur building your business a multi million dollar organization. Brand plus Culture plus Strategy equals success.  Our guest today is the creator of the B+C+S formula. He is also a  speaker, author, and podcaster. Serial podcast host of Branding the Experience, Cool Culture Corner, the CU Business News Podcast, and Public Safety Talk Radio.      Connect with Kenneth Bator: Website: https://btcinc.net/ Twitter: https://twitter.com/kbator Social Media: @kbator   B+C+S Snapshot https://btcinc.net/bcs-snapshot/ $399 sale price (retail $997) mention “The Nice Guys”   Grab your copy of The Formula for Business Success = B+C+S     Nice Sponsors: How to Make Money, Grow Your Tribe, and Build Influencing Podcasting (Doug and Strick will be hosting the Masterclass) https://djdoug--turnkeypodcast.thrivecart.com/register/   Get your free E-Book 5 Ways to Make Money Podcasting at www.Turnkeypodcast.com/gift Check out the "Entrepreneur's Toolkit" Giveaway   Check out Headliner to create social media posts with video easily- make.headliner.app   Simplecast is the easiest way to set up your podcast hosting- Simplecast.com   Zoom is the easiest way to schedule meetings and record your podcast interviews- Zoom.us   Acuity is the easiest way to schedule your podcast interviews, meetings, and life. Acuityscheduling.com   See how The Nice Guys want to make your life easier? You can thank us later.   Reach The Nice Guys Here:  Doug- @DJDoug  Strickland- @NiceGuyonBiz    Nice Important Links:   Subscribe to the Podcast  website: Niceguysonbusiness.com  Book Doug and/or Strick as a speaker at your upcoming event.  Doug's Amazon #1 Best selling book Nice Guys Finish First.     Partner Links:  Amazon.com: Click before buying anything. Help support the podcast.  Acuity Scheduling: Stop wasting time going back and forth scheduling appointments Simply the best VO guy in the business- https://steveobrienvo.com/   TurnKey Podcast Productions Important Links: The Ultimate Podcast Launch Formula  www.turnkeypodcast.com/ultimatelaunchformula  FREE workshop on how to "Be A Great Guest." Free E-Book 5 Ways to Make Money Podcasting at www.Turnkeypodcast.com/gift     No time to get to this, but you can read the blog here: 12 worries that every entrepreneur has   Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it. 

About Kenneth Bator: Ken is the founder of Bator Training and Consulting Inc. or BTC. He has 20+ years of experience helping organizations reach new levels of effectiveness by aligning their brand, their culture, and their strategy. He's the author of The Formula for Business Success = B+C+S and also The Pocket Guide To Strategic Planning the 90 Day Quick Fix for the Business Owner or Manager. Ken has hosted and produced four separate shows including Branding the Experience, Cool Culture Corner, The Credit Union Business News Podcast, and Beyond the Call. He is one of the first Category Directors of the recently launched Podcast Magazine. Ken is a well sought after speaker worldwide and recently made an appearance as an Icon of Influence at the New Media Summit.   In this episode, Jordan and Kenneth discuss: B+C+S, Brand, Culture, and Strategy Alignment  The Minneapolis Police Department culture Balancing hard and soft power Key Takeaways: The leader's personality drives your organizational culture Treat your employees the way you want them to treat your customers or clients Create service standards from the front lines up   "IQ and EQ are two different things." —  Kenneth Bator   Connect with Kenneth Bator: Twitter: @kbator   Facebook: Kenneth Bator  Website: Bator Training and Consulting.net   Book: The Formula for Business Success = B+C+S  The Pocket Guide To Strategic Planning the 90 Day Quick Fix for the Business Owner or Manager  Show: Cool Culture Corner Podcast YouTube: Kenneth Bator LinkedIn: Kenneth Bator Instagram: @kennethbator Founder: Police Officer's Credit Union Association    Connect with Jordan:   Get a free copy of Jordan's book at www.workplacewarrior.com   Website: www.workplacewarriorinc.com Twitter: https://twitter.com/jordangoldrich1 Facebook: https://www.facebook.com/jordan.goldrich Instagram: https://www.instagram.com/jordangoldrich/ LinkedIn: https://www.linkedin.com/in/jgoldrich/  

The Purpose & Prosperity of Making a Difference to the People You Serve with Ken Bator “We all have a story to tell.” -Ken Bator (12:15-12:17) As an intuitive business architect, I spend a lot of time helping people stay aligned with their life purpose and deliver what they're meant to deliver to the world. In this week's episode, I have invited Kenneth Bator as my guest. He loves creating environments where employees want to come to work and customers want to keep coming back. He’s a perfect fit for this week’s topic — the purpose & prosperity of making a difference to the people that we serve.  Part One of ‘The Purpose & Prosperity of Making a Difference to the People You Serve with Ken Bator’ Ken is the founder of Bator Training & Consulting, Inc. (BTC), as well as the Police Officers’ Credit Union Association (POCUA), and has more than 20 years of experience in helping organizations reach new levels of effectiveness by aligning their brand, culture, and strategy.  He is the author of The Formula for Business Success = B + C + S and The Pocket Guide to Strategic Planning: The 90-Day Quick Fix for the Business Owner or Manager. Ken has hosted and produced four separate shows including Branding the Experience, Cool Culture Corner, the CU Business News Podcast, and Beyond the Call.  His articles have appeared in many trade publications including The Credit Union Journal, Lifestyle Entrepreneur, CU Business Magazine, ABA Bank Marketing, and as one of the first category directors of the recently launched Podcast Magazine. Ken is a well sought-after speaker and has presented during several conferences, both in-person and virtually, worldwide including an appearance as an “Icon of Influence” during the New Media Summit.  Born and raised in Chicago, he earned a BS in Finance and an MBA in Entrepreneurship from DePaul University as well as a Certification in Integrated Marketing from the University of Chicago. Ken currently resides in Southern California with his wife, Pegi. BTC is headquartered in Orange, CA. “We all have something to offer.” – Lia Dunlap (14:13-14:14) There is a purpose and prosperity of making a difference to the people we serve. But, how do we get into that cornerstone of alignment?  One way to do so is to think about the famous brands that you know and reflect on the unique story behind their brand. From a business standpoint, it's important to remember that you need to put an image out there that's not only going to attract business but also going to be supported by the culture. For example, if you're running a restaurant business targeted for families, you can't put an image out there that you're this "great family restaurant" and then tolerate a culture where everybody's swearing. That's obviously not a family image that you should be promoting. So, if you tell the story right, people get to have that unique piece of who you are.  Part Two of ‘The Purpose & Prosperity of Making a Difference to the People You Serve with Ken Bator’ Considering there’s a pandemic, there’s been a spotlight on what’s working and what’s not working for many businesses. Ken mentions that his clients aren’t always aware of what's wrong with their business. But somehow, they have an intuition that there's something that's blocking them from going to the next level.  Take a moment to reflect on how you can impact the world through your vision. Remember, we all have something amazing to offer. Being in alignment with your life purpose enables you to reach new levels of effectiveness in business no matter what the new normal is.    “We have to take care of ourselves so we can take care of others.” - Lia Dunlap (17:17-17:19)   Many working professionals and entrepreneurs have transitioned to a virtual space since the COVID-19 lockdown started, so a lot of the new normal has something to do with technology.  Let’s say your gym is closed and there’s no way as a fitness trainer for you to interact physically with your customers. But alternatively, you can utilize tools like Zoom to connect with them and still provide a great experience for them.  We all want to be remembered for the great work that we do. Let’s keep focusing on the positive side and take advantage of the opportunity that we’re given to contemplate how we can do business differently and better than it was before. Don’t stop making a difference because the marketplace needs you more than ever.  How to Connect More with Ken Bator Facebook: https://www.facebook.com/kenneth.bator LinkedIn: https://www.linkedin.com/in/kenbator Twitter: https://twitter.com/kbator Instagram: https://www.instagram.com/kennethbator/ How To Work With Lia Have you realized you actually hate what you are currently doing? Do you wish you knew exactly what steps to take next to navigate the current crisis? Get clear on your highest vision & next steps with Lia Dunlap the Oracle. www.oracleonpurpose.com

Welcome to the Conscious Millionaire Show for entrepreneurs who want to build a high-profit business that makes an impact! Make Your First Million, with your Host, JV Crum III…  Ken Bator: Brand the Experience, Wow the Customer! Kenneth Bator is the author of The Formula for Business Success = B+C+S. He teaches organizations how to create environments where employees actually want to come to work and customers want to keep coming back! As an expert in brand concept, culture building, and business strategy, he has assisted hundreds of organizations reach new levels of effectiveness. Like this Podcast? Get every episode delivered to you free!  Subscribe in iTunes And, download your free gift today... Get the High Performer Formula to Make Millions – Click Here! Please help spread the word. Subscribing and leaving a review helps other entrepreneurs and business owners find our podcast… grow a high-profit business that makes an impact. Help your friends Become a Conscious Millionaire! They will thank you for it. Conscious Millionaire Network has over 2,000 episodes and 12 Million Listeners in 190 countries. Our original Conscious Millionaire Podcast was named in Inc Magazine as one of the Top 13 Business Podcasts!  

Welcome to the Conscious Millionaire Show for entrepreneurs who want to build a high-profit business that makes an impact! Make Your First Million, with your Host, JV Crum III…  Ken Bator: Brand the Experience, Wow the Customer! Kenneth Bator is the author of The Formula for Business Success = B+C+S. He teaches organizations how to create environments where employees actually want to come to work and customers want to keep coming back! As an expert in brand concept, culture building, and business strategy, he has assisted hundreds of organizations reach new levels of effectiveness. Like this Podcast? Get every episode delivered to you free!  Subscribe in iTunes And, download your free gift today... Get the High Performer Formula to Make Millions – Click Here! Please help spread the word. Subscribing and leaving a review helps other entrepreneurs and business owners find our podcast… grow a high-profit business that makes an impact. Help your friends Become a Conscious Millionaire! They will thank you for it. Conscious Millionaire Network has over 2,000 episodes and 12 Million Listeners in 190 countries. Our original Conscious Millionaire Podcast was named in Inc Magazine as one of the Top 13 Business Podcasts!  

Kenneth Bator reinvents branding, culture building and strategy. Bator training and consulting, create environments where employees want to come to work. And for the past 16 years, Ken’s work includes law enforcement. With culture loud and clear and high in the headlines, the crew directs the conversion towards hard and hot topics in America, culture. The post REINVENTING CULTURE & CIVILITY WITH KENNETH BATOR appeared first on Reinvention Radio.

It's a proven fact that happy employees who like their job, work environment, and employer are more productive and loyal. Author, speaker, consultant, creator of the B+C+S Formula (brand, culture, strategy), and host of the Cool Culture Corner Podcast, Kenneth Bator, tells us how to do just that! His strategies result in both employee and customer satisfaction, business growth, and increased profitability. In this episode, Kenneth shares tips on creating the best customer experience by creating the best employee experience for businesses small and large. He focuses on creating and maintaining a culture that withstands internal or external crisis by going beyond employee engagement to involvement, and how to inspire employees to see past their paycheck. Furthermore, Kenneth explains the current trend of reinvention—how to know whether to reinvent or enhance and how to go about it.Love the show? Subscribe, rate, review, and share!Here's How »Join the Here We Come to Save The Day community today:peaceandharmonyco.comFacebookLinkedInInstagramYouTube

As a serial entrepreneur I have started multiple businesses. I have founded and currently manage Bator Training & Consulting and the Police Officers' CU Association. I host and produce two podcasts - Beyond the Call for law enforcement professionals and Cool Culture Corner for service-based businesses - as well as a YouTube show - Branding the Experience. And I have authored two books - The Formula for Business Success = B+C+S and The Pocket Guide to Strategic Planning. https://www.linkedin.com/in/kenbator/

In this episode we talk with Ken Bator about how to brand your company experience from the ground up. Show Notes:Which brand of cereal did you grow up with?Your brand isn't what you say it is.How your customer's perception drives what your brand isWhat happens when you steer the conversation of your brand.The number #1 key to create to start taking control of your branding.How to ensure your entire organization understands your brand - and how to be sure it shows up for your customers.Ways to ensure your branding matches EVERYWHERE.The importance of your online brand matching the experience your customer's have.What does your brand look like if it was a person?Ken Bator's WebsiteKimberly's WebsiteBobbie's WebsiteThanks for listening

Kenneth is an independent business consultant who started Bator Training & Consulting, Inc. offers sales training, hospitality consulting, strategic planning services, and more. He wrote a book about the B + C + S Formula which is a unique approach to management consulting that has a focus on brand, culture, and strategy alignment. Here are the key links from this episode: BTC Inc Get Kenneth's free eBook here Book a free strategy call with me

Ken Bator has over two decades of experience in helping organizations to make money, to save money, and to thrive. Over his career as a management and marketing expert he has served as an executive of three different financial institutions throughout the country and has assisted many small to medium-sized businesses to reach new levels of effectiveness. As an independent consultant, Ken Bator has facilitated several training and strategic planning sessions for many organizations since 2001. Ken shares his "Success Formula" B+C+S with Lou Diamond.  Listen and learn on this fun episode of Thrive LOUD. *** Connect to Lou Diamond: www.loudiamond.net Subscribe to Thrive LOUD:  www.thriveloud.com/podcast  

Resources Galore! You will want to bookmark Kenneth Bator’s website: https://btcinc.net/Kenneth Bator helps you create a positive experience for your employees & customers… listen to this interview and learn the formula for business success!Many Business Consulting Firms focus on symptoms. Our clients that implement our B+C+S Formula increase their income by 124% and grow their business by 17%. That’s because Bator Training & Consulting (BTC) always focuses on the biggest core problem of the business. That big problem usually falls within one of three areas – the Brand, the Culture, or the Strategy.When it comes to branding, everything today seems to be about engagement. Consumers aren’t just buying products and services. They expect a positive experience. Similarly, when it comes to culture, employees don’t just want a job. They too are looking for an experience …a career experience.Not surprisingly it’s almost impossible to create customer loyalty when you have staff that don’t want to be there. That’s why it’s just as important to create a positive employee experience so they can provide an equally tremendous experience for those they serve.With our unique B+C+S Formula, BTC creates environments where employees actually want to come to work and customers want to keep coming back. When you achieve that it makes your strategy so much easier to implement.Web: https://btcinc.net/www.linkedin.com/in/kenbator/twitter.com/kbatorwww.youtube.com/channel/UCRPrQYxHtItbr6feemsQnEgwww.facebook.com/BTCINC/

Why Nike and Kaepernick Makes Sense - Alison Donaghey Show w/ Kenneth BatorAlison Donaghey, a cause and effect strategist, speaker, radio host, and author, talks on Feb. 20, at 1 pm PDT, with Kenneth Bator.They will be talking about “Why Nike and Kaepernick Makes Sense”Ken Bator is the founder and CEO of the Police Officers' Credit Union Association, a consortium of organizations that serve law enforcement. He is also a brand expert and owner of Bator Training & Consulting as well as the author of the book The Formula for Business Success = B+C+SYour host, Alison Donaghey, instigates new ways of thinking. Alison creates space and strategy for people to question the status quo which leads to improvements not only in their lives but in the world.We invite you to join us at The Alison Donaghey Show and rock the edge with us. We explore controversial topics that provide conversation to expand perspective. Our rock star guests and call in listeners help you to suspend your belief. Think Opposite - Proceed with Perspective.Learn more about us:Website - https://dominothinking.com/Facebook - https://www.facebook.com/dominothinking/Twitter - https://twitter.com/alisondonaghey/LinkedIn - https://www.linkedin.com/in/alisondonaghey/Instagram - https://www.instagram.com/dominothinking/YouTube: https://www.youtube.com/channel/UC_w0k7zAboz8QXmOzNGxYJQ

Collaboration can take many forms. It could be with a business partner, coach, mentor, mastermind group, employees, family members, contractors, strategic partners...and the list goes on. Collaboration can be working with your team on a new project, bringing in a specialist to help you with a project or something deeper. At the basic level collaboration is the action of working with someone to produce or create something. For Ken Bator collaboration was having the right teacher to pull the best out of him and point him in a new direction. This changed Ken's direction and led him to entrepreneurship. In this episode we go deep with Ken on the importance of collaboration on the entrepreneurial journey. Other topics we discuss include:Creating 'customer experiences'Serving Law EnforcementHow to navigate partnershipsBrand, culture, and strategyMaking your business successfulDriving the right business to your businessKen's Website: https://btcinc.net/Recommended Reading: Good to GreatEpisode SponsorsFlocksyOpportunityInChina.comSegmentsSegment One: 1:15 minutesSegment Two: 28:04 minutesRapid Fire Questions: 47:58 minutesAbout Kenneth BatorStarted by Kenneth C. Bator an independent business consultant in 2001, Bator Training & Consulting, Inc. (BTC) offered sales training and hospitality consulting from its Naperville, Illinois location. Ken’s background in banking and retail attracted a number of service-based businesses such as credit unions, restaurants, hair salons, therapists, real-estate firms, communications specialists, healthcare providers, and more.In 2002 given the needs and requests of clients, BTC began to offer Strategic Planning services. This included the facilitation of planning retreats and working with the business to compile the written strategic plan. Not having offered this service in the past, Ken quickly discovered that a combination of the Brand Strategy he learned at The University of Chicago coupled with some key pieces from the curriculum he was exposed to during his MBA in Entrepreneurship at DePaul University formed the perfect foundation for planning facilitation. His former experience as an executive in the financial services industry allowed Ken to quickly understand and provide the needed ebb and flow required for a productive planning process. In short order, Strategic Planning became the desired starting point for most BTC clients.After years of client engagements including business strategy, brand development, integrated marketing, and sales management it became clear that there was one common obstacle to proper implementation: the Corporate Culture. The best written Strategies do nothing but collect dust in a binder unless the employee base willingly supports it and allows for the execution of the plan. Even the most attractive and compelling Brand falls flat on its face unless staff consistently provides an experience that inspires customer loyalty. It was clear that BTC needed to incorporate Culture Building programs that allowed the team to grow from within.Thus, the B+C+S Formula was born – a unique approach to management consulting to with a laser focus on Brand, Culture, and Strategy alignment. Ken often jokes that he wishes he could say that he created the B+C+S Formula simply because he was just that incredibly brilliant. The truth is the genesis of this concept began when he was working his way up the corporate ladder in the 90’s. In a desire to learn he would grab a book on re-engineering, then run to a seminar on empowerment, and then read an article on Six Sigma and so on.While certainly learning a lot, it also led to some confusion and the question of how all this could fit together. For instance, if you wanted to re-engineer a business but also empower your employees couldn’t you do both rather than jumping from one corporate buzzword to the next. Ken’s need to understand eventually led him to believe that everything falls into at least one of three buckets: Brand, Culture, and Strategy. He later understood that the B+C+S Formula is an integrated system.

Kenneth Bator is the author of The Formula for Business Success = B+C+S. He teaches organizations how to create environments where employees actually want to come to work and customers want to keep coming back! As an expert in brand concept, culture building, and business strategy, he has assisted hundreds of organizations reach new levels of effectiveness. Are you a coach, consultant, or service-provider who is tired of feeling stuck or you just don't know which step to take next? Get instant access to JV's 7-Figure Formula with the exact steps in the exact order to Make Your First Million. Download it by clicking here now. Like this Podcast? Then get every episode delivered to YOU!  Subscribe in iTunes Please help spread the word. Subscribing and leaving a review helps other business owners and entrepreneurs find our podcast…and make their big difference. They will thank you for it.   Conscious Millionaire Podcast: With over 1,000 episodes and 12 Million Listeners in 190 countries, this is the podcast for coaches, consultants and service-providers who want to get more clients, make more money, and create a bigger difference and impact. Named by Inc Magazine as one of the Top 13 Business Podcasts for 2017!  

Kenneth Bator is the author of The Formula for Business Success = B+C+S. He teaches organizations how to create environments where employees actually want to come to work and customers want to keep coming back! As an expert in brand concept, culture building, and business strategy, he has assisted hundreds of organizations reach new levels of effectiveness. Are you a coach, consultant, or service-provider who is tired of feeling stuck or you just don't know which step to take next? Get instant access to JV's 7-Figure Formula with the exact steps in the exact order to Make Your First Million. Download it by clicking here now. Like this Podcast? Then get every episode delivered to YOU!  Subscribe in iTunes Please help spread the word. Subscribing and leaving a review helps other business owners and entrepreneurs find our podcast…and make their big difference. They will thank you for it.   Conscious Millionaire Podcast: With over 1,000 episodes and 12 Million Listeners in 190 countries, this is the podcast for coaches, consultants and service-providers who want to get more clients, make more money, and create a bigger difference and impact. Named by Inc Magazine as one of the Top 13 Business Podcasts for 2017!  

"We've got to treat people like people." Kenneth Bator works with clients to create culture employees enjoy working in and customers enjoy returning to. His B+C+S system stands for Brand + Culture + Strategy and Alignment, and in this episode, we chat about just that! We discuss the cultures of several well-known businesses, the importance of bringing experts onto our team, standard operating procedures, and more! Get the show notes, transcription and resources mentioned at https://thekimsutton.com/pp188.

"We've got to treat people like people." Kenneth works with clients to create culture employees enjoy working in and customers enjoy returning to. His B+C+S system stands for Brand + Culture + Strategy and Alignment, and in this episode, we chat about just that! We discuss the cultures of several well-known businesses, the importance of bringing experts onto our team, standard operating procedures, and more! Get the show notes, transcription and resources mentioned at https://thekimsutton.com/pp188.

Kenneth Bator from BTCINC.net says that you should align your brand, culture, and strategy for maximum results. Pay attention to the little details that your customers love, that keep you consistent and removes your decisions. Write and implement service standards. For example, you may always show up 15 minutes to meetings, greet customers in a certain way, or respond to calls and emails within 3 hours. Also, ask yourself: 1. Who do I want to serve, and 2. What problem do I want to solve?

Kenneth Bator is the founder of Bator Training and Consulting Inc; he has more than 15 years of experience in helping organizations create environments where employees actually want to come to work and customers want to keep coming back. As a facilitator for training and strategic planning sessions and an expert in brand concept, culture building and management, Kenneth has helped 100’s of organizations since 2001. In additional to his career working with managers and entrepreneurs, he has also served as an executive of 3 different institutions throughout the United States of America and has assisted many small to medium size businesses to reach new levels of effectiveness. Kenneth is the author of The Formula for Business Success = B+C+S, The Pocket Guide To Strategic Planning: The 90-Day Quick Fix For The Business Owner or Manager and The Strategic Planning Workbook and Guide For Financial Institutions, his articles has appeared in many trade publications including the Credit Union Journal, Lifestyle Entrepreneur, CU Business Magazine and ABA Bank Marketing. Born and raised in Chicago, he earned a Bachelor of Science in Finance and an MBA in Entrepreneurship from DePaul University as well as a Certificate in Integrated Marketing from The University of Chicago.   Question Tell us a little bit about yourself and your journey As a management expert, how do you feel about customer service or customer experience on a global level? Your book The Formula for Business Success = B+C+S, B is the brand, C is the culture and S is the strategy. Why do you believe that all of these three things need to be cohesively aligned in order for a business to reap success? In your experience as it relates to the brand, the culture and the strategy, what role do you think leadership plays? What would be 3 characteristics you believe a leader should have in order to be successful in these 3 areas of brand, culture and strategy? What are some important considerations that you would recommend to business owner they take into account moving into the online space in order to be successful? What advice would you give an employee or business owner in a business about sustaining a service culture? How do you stay motivated every day? What is the one online resource, website, tool or app that you absolutely cannot live without in your business? What are some of the books that have had the biggest impact on you? If you were sitting across the table from another business owner and they said to you that they feel they have great products and services but they lack the constantly motivated human capital, what’s the one piece of advice would you give them to have a successful business, specifically as it relates to constantly motivated human capital? What is one thing in your life right now that you are really excited about – something that you are working on to develop yourself or people? Where can our listeners find your information online? What is one quote or saying that you live by or that inspires you in times of adversity?   Highlights Kenneth Bator shared that his journey started with basically getting let go of an executive job, he was the Vice President of Marketing and Business Development for a 4 Billion Dollar Financial Institution in the Chicago area and with a change in executive management came a change in a lot of positions and his was one of the first ones but he decided that instead of going back into corporate life to do what he really loved and enjoyed which is teaching and public speaking and writing and working one on one with a lot of different entrepreneurs and business owners and he loved every minute of it. In a sense, the founding principle that he lives by as well as mentor many college students on is really find out what you love, do what you love and find a way to make a living at that, otherwise, it’s going to be a real uphill climb. He didn’t realize how unhappy he was in the executive job until somebody did him a favor and let him go. Kenneth stated that to him Customer Service and Customer Experience are two different things. Customer service is part of the customer experience, you could have customer service and it can be poor service, which means that you’re providing no experience or a very poor experience. A lot of what he teaches centers on that experience itself and he believes it first starts with creating an experience for your employees, it is very difficult to have a positive interaction with your customers if you don’t have employees that really and truly want to be there. Yanique agreed that customer experience is different because the experience forms everything that they go through; every channel that they are engaging with your business and also, it is before they come in to work with you, so a lot of customers are very informed before they come to your business, with the onset of the internet, they can do their own research, they can look for information on their own, they are 60%-75% informed about what your business offers before they even have an interaction with you or your employees.   Kenneth stated that the example that he usually use, he uses one from his banking day is that customer service is we are going to handle the customer transaction properly and efficiently maybe even wish him/her a nice day and shuffle him/her out of our bank. A customer experience is when we have a line at the teller line, we are going to have somebody come by and offer them water and coffee, we’re going to ask them if there is something we might be able to do for them in an office, we might ask them,”What was your transaction today and what were you trying to accomplish? Maybe there’s another way that we can help you.” That’s an experience, that’s a how do we create a positive environment for our customer rather than just putting them in a line and giving them service and taking care of a transaction. Kenneth shared that around the time he was let go in 2001, he started to really delve into a number of different books and even before he was let go and was an executive, he tried to be a sponge and really understand all the nuances of business to take things to the next level, so he’d read a book on reengineering and he’d go to a seminar on empowerment and he would listen to a tape on Six Sigma and he would always think, “How do we put all of this together? How do you apply this? But not just tactically but apply it where it’s in alignment with everything.” Slowly but surely he came up with this brand culture strategy concept in that, “We need to know what is the image we want to create out in the public, we need to know what experience we need to create both through and for the employees and we need to know how to drive more of the right business to our business, brand, culture and strategy.” What he found that was developing in his mind is that he would do work in one area for a client for instance, one client would call him and ask him to do a strategic plan for them and they would do a very in depth written plan but nothing would get executed because their culture, the people weren’t passionate and wouldn’t support it, so the culture was an issue there or somebody would hire him to help them with marketing and build a brand message and they would do an awesome job of that and they would drive more of the right people to their business with that brand and that strategy but maybe the culture wouldn’t provide the main point that the customer experience that was proper, therefore everything falls apart. The same thing goes when you have a great culture where you have a team that’s really engaged and want to work and you have a strategy that makes sense in terms of having the right profit margins and the right product but if you’re not getting your brand message out there properly, you’re like the best kept secret, you’re not getting the people there to work with your business, so if the B or the C or the S isn’t quite right, then your formula is not going to yield the success that your business should have. Kenneth shared that leadership in management are different things, he’s a big fan of Dr. Stephen Covey’s work and he talked a lot about that whether it was in The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change or any of his other books. Management is about moving around things and categorizing items but leadership is truly working with people which is a much tougher job, so from a brand, culture and strategy stand point, it really does start with the leader, somebody that understands that we can’t have a positive customer experience without having a positive employee experience and we can’t gain profit from a positive customer experience unless we have the right brand messaging to drive more of those people to our experience. And also so from a strategy stand point, you need a leader who understands that you need to not only just have goals but to have all the tactics and objectives aligned where people understand and can continue to move the organization forward, so leadership is key, without the right leadership and he has seen it too many times even with a great team and a great passionate staff it’s very difficult to have a successful business. Kenneth shared that the 3 characteristics a leader should have and the first is one is self-awareness and he can speak for himself as he has a very big ego and a type A personality but being able to step back and being able to say, “I screwed that one up.” “I actually do need to back to my staff and have a little egg on my face and say that one is on me guys, I messed up and maybe I took it out on you as my employee or my staff or my right hand person. Number 1, I apologize, number 2, we’re going, number 3, if you see me do that again then call me on it.” Second is engagement which you can also call involvement, he sees a lot of leaders that maybe have good intentions but they want to do everything themselves, take advantage of the resources that you have you’d be surprised at the things your staff can do even if your running a little ma and pa grocery store, talk to the part-time cashier ask him/her, “What do you think we could do to drive more business to our store?” and you’d be surprised, you’d get some great ideas. The last one is being able to take an airplane view, and he’s guilty of this and this is way he has a consultant for his business because he’s close to it even though he can consult with other people’s businesses but take an airplane view and be able to see how everything is working from above. We get so busy in the tactical, we get so busy in the day to day, “Oh, I have to do the books today, I’ve got to do the inventory today, I’ve got to do employees reviews today.” and you’re bouncing around from one task to the other, the ability to take at least 15 minutes a day from an airplane view and look down is not only critical but also provides some really valuable prospective. Kenneth stated that he has a client that wants to take their business online, they are not getting rid of their brick and mortar but they want to engage with their customers online and one of the struggles that they have is that they do have a great culture and they do such a great job of engaging with their customers when they walk through the door, how do we transfer that into online? What they are working on is what does a personal engagement look like online for their customer? Sometimes it’s a matter of asking, “What do you want Mr. Customer?” especially if you have a long time client that you’ve been working with for a long time. What does online business with us look like? What is comfortable to you? For instance, this client is actually looking at ways through their app to actually say, “Hello, Yanique” of “Good morning, Yanique” and to make that online a little more personable. So that’s the big question to ask is, “How can I create a customer experience online that is going to be aligned with how I works with customers today?” It’s not the end all, be all silver bullet but if you start by asking those questions, then you’re automatically on the right track. Kenneth stated that for advice on sustaining a service culture and if you’re going to do one thing, implement service standards and don’t just implement service standards, implement service standards from the ground up and what he suggests is get everybody on your front lines, get everybody that works with customers most often and he sees it when a company does merge with another organization and now all of a sudden they have 5 or 6 people that are brand new coming from a completely different environment and they say, “Okay, what do we do with these folks?” if you already have service standards, then he suggests getting everybody in a room and say, “Alright, we are a new team, we are a new family now, these are the service standards that we have, let’s discuss if we need to make an changes, additions or take some these things off. For instance, if we have a service standard that we are going to answer the phone within 3 rings, if we have an operational reason why we can’t adhere to that, then we better take it off or change it or make it 5 rings because it’s written down, it’s a promise.” And if you don’t have service standards then its even better opportunity is to get everybody involved and simply do an exercise and say, “What does service mean to you? What does service look like here? What should service look like?” Kenneth has done those types of exercises dozens and dozens of times and every time he does that, they always get some amazing feedback. Sometimes they get some goofy stuff which is like, “Get more sleep” but sometimes they get some really interesting things which is, “We should be able to solve most problems within 72 hours and we usually do, why don’t we make that a standard and put it in writing that we will resolve all problems within 72 hours and if we can’t, we will call the customer or client within 72 hours to give them an update, let them know what we’re doing and what’s in line for them.” but when you do that and you create the service standards from the ground up and you get people involved then there is instant buy in, now there are service standards, they are your service standards, they are not just one more thing that’s being pushed down from management saying, “Here are your service standards that you need to adhere to everyday.” They are all involved in this and if you’re bring new people on, that’s a great opportunity to either create them or take a new look at the service standards so that you can create that buy in and get every body involve right from the start. Yanique agreed that they are good points that you definitely need buy in, it needs to have a level of inclusivity that people feel like they are apart of the process because then they are more willing to adhere and to actually own the issue, they don’t feel like it’s information being handed down to them that they have to comply with and it makes the environment that much easier for you to work with because the team members feel like it’s their business and it really is. You spend 90% of time at work. Kenneth stated that he has seen in some circumstances where if you’ve done this properly in terms of creating the service standards, that there’s even a self-management among the team where one front line worker will tell the other front line worker, “Hey, that’s not how we do things here.” It actually begins to take some of the onus off the leader to continually be that person that cracks the whip, it actually makes things in the best of circumstances run smoother without your involvement as a leader. When you can leave for days and the place runs just as well or better than when you’re there, then you know you’ve done something right. Kenneth shared that he’s no different from other people; some days motivation comes easy and other days it doesn’t. Motivation for him is that he loves what he does and he’s really passionate about this brand, culture and strategy alignment concept. On the days when he’s not motivated, sometimes you just have to acknowledge it. He thinks that as entrepreneurs, executives, business owners, a lot of times we just want to push through things and that’s not necessarily bad but sometimes we you just have to acknowledge it like, “Hey, I’m a little off today, I’m not as motivated, I’m not as focused, I’m not necessarily doing backflips over what I need to do today.” And just acknowledging that leads you to a question in your mind of, “What do I need? Maybe I need to go out for a run or maybe I need to have one more cup of coffee or maybe I just need to take a walk around the block.” Sometimes what he’ll do if the task is not coming to him, let switch to another task, maybe instead of working on this client’s strategic plan, let’s put that off until this afternoon and let’s work on a video this morning, let’s work on another project because sometimes that gets your mind going to where you’re little bit more motivated in the day. Kenneth shared that the tool he can’t live without in his business is LinkedIn, if they took away Facebook and Instagram and every other app that he has and only left him with one, he would say LinkedIn is his best resource. It’s his best resource for information, he reads a lot of articles from other thought leaders on LinkedIn. He always find really good education on there and he connects with a number of people, there are some clients that he LinkedIn message, they don’t even email because they are on that app. So LinkedIn is number 1. Kenneth shared Stephen Covey books has had a huge impact on him especially when he read The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change in the early 2000’s, that number 1. He stated that 2 others that read recently that he has been recommending a lot, one is kind of a oldie but goodie and that’s The E-Myth: Why Most Small Businesses Don’t Work and What to Do About It by Michael Gerber, it’s a really good book on putting together systems and process which we need in every business and not taking away the people aspect. Another one that he read about a year ago that he really liked was All In Startup: Launching a New Idea When Everything Is on the Line by Diana Kander, it’s somewhat of a fictional narrative an entrepreneur who’s struggling but it makes it really fun to read because it is a story but there is a tip with each of the chapters which is really interesting. Kenneth stated that the one thing he would say is, “What’s the feedback from your people?” if you truly feel they are not motivated then you have to ask. Sometimes we think it’s rocket science but it isn’t, sometimes it’s just a matter of getting people in the room and asking them really leading questions with the sincerity to listen, “What do you think is going on here? How do you think that we could take our business to the next level?” sometimes that question is a great one because you have some people that have some burning ideas in them but they’re afraid to say it and if you’re not getting the answers by simply asking them face to face then you need to try another way, maybe it’s an anonymous survey or you bring in an expert to do focus groups or something like that because you need to get that feedback, you need to the “Why”. If you’re not seeing the motivated human capital out there amongst your team then you have to get to the “Why”, is it because of the salaries, is it because of the working conditions, is it because of possibly one bad apple on the team that may be a supervisor that is not doing the job properly. You can’t solve the problem until you get the “Why’s” so you have to ask the questions. Kenneth shared that the thing that he’s really excited about right now is in the process of putting together a couple of online classes based on the brand, culture, strategy concept that he put together. He have been wanting to do that for a long time because there are people that enjoy the book and there are people who enjoy seeing and hearing him speak but there are some folks that want to learn but don’t necessarily want to hire him has a consultant and he understands that so he’s excited about giving them an option of an online class where they can take that at their leisure and work the brand, culture strategy concept through their unique business. Kenneth stated that his hope is to have it out summer 2017, that might be a little aggressive but now that he have put it out there, then it would more likely to come out this summer. Kenneth shared that listeners can find him at - www.btcinc.net Kenneth Bator LinkedIn Kenneth Bator Twitter Kenneth Bator Facebook Kenneth shared that he has a quote that he sometimes revert to and it’s one that many people have heard before, it’s Albert Einstein’s definition of insanity which is, “Doing the same thing and expecting a different result.” That kind of pops into his head, it’s like a cartoon clown jumping out of a clown car sometimes where actually a voice comes in and saying, “Okay, are we just simply doing the same thing and expecting a different result?” or “Do we need to change at least a little what we’re doing today in order to actually move forward?”   Links The Formula for Business Success = B+C+S by Kenneth Bator The Pocket Guide To Strategic Planning: The 90-Day Quick Fix For The Business Owner or Manager by Kenneth Bator The Strategic Planning Workbook and Guide For Financial Institutions by Kenneth Bator The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change by Stephen Covey The E-Myth Revisited: Why Most Small Businesses Don’t Work and What to Do About It by Michael Gerber All In Startup: Launching a New Idea When Everything Is on the Line by Diana Kander