The Cardinal Healthâ„¢ Counter Talkâ„¢ Podcast with Pharmacy Podcast Network is for independent pharmacists to learn about the state of the industry, innovative services and solutions, and the future of pharmacy.
Pharmacy are in a great position to identify patients at risk of mental illness and take action on this public health issue. However, pharmacists themselves are dealing with increased workload staff shortages and stress. In the second episode of a two-part episode mini series, Jason Callori speaks with pharmacist Tonya Shackleford and Wimberly Gayle, who share their personal experiences, insights, and strategies for coping with the pressures of the job. We'll explore the impact of increased workload, staff shortages, and customer expectations, as well as the importance of self-care, delegation, and building a supportive community. This episode offers practical advice and resources for pharmacists and pharmacy staff seeking to improve their well-being and create a more fulfilling work environment.
The month of May is observed as Mental Health Awareness Month. In the first episode of a two episode mini series, join us for a conversation about the unique challenges and rewards of working in a closed-door pharmacy serving the most vulnerable populations. In this episode, we speak with Joan Wissinger, a pharmacist with 25 years of experience serving the mentally ill and homeless in Columbus, Ohio. Joan shares her personal experiences, the importance of empathy and compassion in patient care, and practical advice for pharmacists working in retail settings. Learn how to identify patients at risk, advocate for their needs, and create a more supportive environment for those struggling with mental health.
The Cardinal Health Retail Business Conference (RBC) is an annual celebration recognizing independent pharmacies and their unwavering commitment to comprehensive patient care in their community. Join us for a deep dive into RBC with pharmacist Joan R. Wissinger, a 25-year RBC veteran! In this episode, Joan shares her insights on why RBC is a must-attend event for independent pharmacists, highlighting the networking opportunities, continuing education courses, and the invaluable experience of connecting with peers.
On this episode of the Counter Talk™ Podcast host Jason Callori speaks with Jeff Harrell, PharmD, CEO of Cascadia, a network of over 30 independent pharmacies in the Pacific Northwest region. Jeff shares his journey from basketball player to successful pharmacy owner. He discusses how he built his network and the challenges independent pharmacists are facing today in a competitive market. This episode highlights the opportunities to grow through clinical services, medical synchronization, and more.
Join Jason Callori and special guest Kim Stokell, Director of Consumer Health Marketing at Cardinal Health, as they dive deep into front-end optimization. This episode explores the importance of a well-designed and merchandised front-end space, how to identify your customer base and their health priorities, and the role of private label products in driving sales. Kim shares valuable insights on how to create a high-performing front end that enhances patient care, boosts profits, and positions your pharmacy as a trusted resource in your community. Learn about the latest trends in customer buying habits, the importance of community engagement, and how to achieve front-end success.
Every February, families of patients and survivors come together during Feeding Tube Awareness Week to celebrate the positive impact of feeding tubes and challenge the associated stigma. Cardinal Health is proud to join this important conversation by sharing our latest podcast episode, hosted by Christina Rollins, a registered dietitian and nutrition support clinician. In this episode, Christina is joined by Katherine Bennett, a pediatric nutrition expert, who shares her experiences with blenderized tube feeding (BTF). Katherine discusses her journey, the benefits of BTF, and offers practical tips for patients and caregivers. • Benefits of BTF: Improved feeding tolerance and quality of life. • Daily Routines and Methods: Practical tips for patients and caregivers. • Risks and Education: Preventing deficiencies through proper education. • Advice for Clinicians: Managing BTF effectively.
Join special guest host Adam Robinson, Owner of Save-Rite Drugs in Lexington, Kentucky on a multi-episode journey recapping all things Retail Business Conference! Listen in for highlights of Cardinal Health customers, employees, services and solutions offered at RBC 2024! This episode's topic includes Dispill®-USA. This discussion will highlight benefits such as building patient loyalty, medication syncing, and supporting caregivers and patients.
On this episode of the Counter Talk™ Podcast, host Jason Callori speaks with Jerrica Mathis, Vice President of Government Relations, and Bryan Lowe, Director of Government Relations. This episode will explore the perspectives of state and federal government, latest developments in PBM reform and the potential impact of the upcoming election on the pharmaceutical industry.
Join special guest host Adam Robinson, Owner of Save-Rite Drugs in Lexington, Kentucky on a multi-episode journey recapping all things Retail Business Conference! Listen in for highlights of Cardinal Health customers, employees, services and solutions offered at RBC 2024! This episode's topic includes Cardinal Health™ Reconciliation. Learn how this solution can provide clear visibility into your pending claims, as well as total reconciled claims.
Each year, the National Community Pharmacists Association (NCPA), in partnership with Cardinal Health, publishes the NCPA Digest, a comprehensive analysis quantifying and profiling the state of independent community pharmacy. The Digest is designed to help pharmacy owners better manage their business and provide elected officials with data to inform policymaking. Cardinal Health has been a proud sponsor of this annual report since 2008, reiterating our commitment to independent pharmacies and their ongoing success as community healthcare destinations. In this episode, Doug Hoey, CEO of NCPA, and Lisa Schwartz, NCPA's senior director of professional affairs, discuss findings from the 2024 edition of the NCPA Digest with Brad Cochran, executive vice president, pharmaceutical and specialty distribution at Cardinal Health. From patient care services and technological trends to economic impacts and the importance of advocacy, Doug, Lisa and Brad explain how the 2024 NCPA Digest can help independent pharmacists benchmark current business performance and adopt new strategies. Access the Digest here or log in to your NCPA member profile. In this episode, Doug Hoey, CEO of NCPA, and Lisa Schwartz, NCPA's senior director of professional affairs, discuss findings from the 2024 edition of the NCPA Digest with Brad Cochran, executive vice president, pharmaceutical and specialty distribution at Cardinal Health. From patient care services and technological trends to economic impacts and the importance of advocacy, Doug, Lisa and Brad explain how the 2024 NCPA Digest can help independent pharmacists benchmark current business performance and adopt new strategies. Access the Digest here or log in to your NCPA member profile.
Join special guest host Adam Robinson, Owner of Save-Rite Drugs in Lexington, Kentucky on a multi-episode journey recapping all things Retail Business Conference! Listen in for highlights of Cardinal Health customers, employees, services and solutions offered at RBC 2024! This episode's topic includes Women in Pharmacy. It will discuss industry insights that are relevant to women pharmacists to help them become more confident, visionary and supportive to other women leaders in the pharmacy industry.
Join special guest host Adam Robinson, Owner of Save-Rite Drugs in Lexington, Kentucky on a multi-episode journey recapping all things Retail Business Conference! Listen in for highlights of Cardinal Health customers, employees, services and solutions offered at RBC 2024!
With the complexity of drug pricing and the evolving healthcare industry, independent pharmacist are able to understand the impact of advocacy within their local, regional and national communities. Pharmacist are taking the initiative to become members of their state legislation and keeping-up-to-date with industry trends. Barry Christensen's, RPh, owner of Island Pharmacy in Ketchikan, Alaska shares the history of his family business and how advocacy can drive the future of the pharmacy profession. Given Island Pharmacy's longstanding history in Ketchikan, and the unpredictable nature of the healthcare industry, Christensen learned early in his career that it's imperative to advocate for the role of independent pharmacists to local, regional and national policymakers. Listen to Barry Christensen's journey of towards advocacy within his community.
With the scope of services and treatments expanding in their stores, independent pharmacies are realizing their ability to significantly impact the communities they serve. Pharmacists are now taking on more responsibilities beyond traditional roles and extending their services into their communities. Erik Hudson, pharmacy manager of Western Medical Equipment and Drug in Woodward, Oklahoma, not only shares his journey into pharmacy but also addresses what he's doing to encourage his seven pharmacies, five medical supply locations and over 90 employees to meet their community members where they are: in nonprofits, food banks and long-term care facilities. For Hudson, being a successful independent pharmacy means getting involved in the communities he serves, and success to him means he's effectively reaching and treating them. Listen to Erik Hudson's inspirational story today.
Discover how Cardinal Health's Inventory Manager (CIM) can be the key to your independent pharmacy's financial stability. In this era of economic pressures on independent pharmacies, maintaining a healthy inventory can either be your lifeline or a financial anchor. CIM offers a solution that can help you stay afloat. In this podcast, we speak with three independent pharmacists about how they're leveraging Cardinal Health's Inventory Manager (CIM) to control their pharmacy's inventory by reducing excess and increasing turns while reducing the amount of time staff spends on inventory tasks. Their journey has led them to more streamlined inventory monitoring, allowing them to focus on what's important: their customers. Listen to Amelia Arnold with Community Pharmacies in Maine, McKenna Vinson with West End Pharmacy in Tennessee, and Brendan Webber with Jackson Street Drug and Webber Pharmacy in Missouri share their journey toward efficient and effective inventory management with CIM.
With the scope of accountabilities and service offerings expanding in recent years, pharmacists are taking on more medical responsibilities beyond their traditional roles. Because of these increased accountabilities, medical billing is now more critical than ever. Aimee O'Reilly, pharmacist and owner of O'Reilly Family Pharmacy in Worthington, Ohio, discusses her journey into the pharmacy profession, as well as into the future of pharmacy, through Cardinal Health's™ Medical Benefit Billing. Here, Aimee speaks to the benefits of using the Medical Benefit Billing program, which enables a pharmacy to bill and track their medical benefits claims in real time. It also lends itself to improved patient care and adds clinical revenue with an innovative, forward-looking solution. In addition, Aimee discusses the distinction between medical billing and pharmacy billing and why it's important to understand the difference.
Join host Jason Callori and Cardinal Health leaders Jerrica Mathis, Vice President, Government Relations and Heather Ulrey, Director, Government Relations as they discuss some of the latest information coming from Washington DC. Listne in as Jerrica and Heather talk about the impact of the most recent election, upcoming DIR legislation and PBM reform.
Pharmacies are where caregivers can be connected to the resources they need to care for loved ones. In fact, according to AARP — the nation's largest nonprofit, nonpartisan organization dedicated to empowering Americans 50 and older to choose how they live as they age — pharmacists rank higher than doctors as the number-one resource consumers call or visit as they're thrust into a caregiving role. This all begs to reason that independent pharmacies represent a fundamental link to the care a caregiver is providing. Cardinal Health representative Kim Stokell, from our Consumer Health Division, sits down with Greg Klem, vice president of Strategic Marketing and Partnerships, and Reema Jweied-Guegel, director, Enterprise Strategic Relationships, AARP, to chat about opportunities for independent pharmacies to deliver resources to their patients and customers in this steadfastly-growing caregiving space. Together, Greg and Reema talk about AARP's 2023 report, Valuing the Invaluable, where they profile “who” caregivers “are,” today and the challenges they face. The report also looks at recent developments, promising federal and state policies that support family caregivers, and promising practices in the public and private sectors. Listen in as Greg and Reema share and cite best practices and tips for independent pharmacies to connect with — and understand — today's caregiver concerns and behaviors, i.e., what they're buying, their needs, and how to deliver on those needs.
On this episode of the Counter Talk™ Podcast host Jason Callori speaks with pharmacists David Dingman, Rph from Fulton Medicine Place in Fulton, NY, Glenn Perreault, Rph from Colonail Pharmacy in New London, NH, Lori Wood, PharmD from Community Pharmacy in Randolph, ME and Manzil Panchal of East Norriton Pharmacy in East Norriton, PA about their experiences as a pharmacist. They disucss what inspired them to become an independent pharmacist, their favorite parts of being a pharmacist and their most memorable customer stories. Join us as we celebrate American Pharmacists Month.
90% of patients live within five miles of a community pharmacy. It's all about convenience and accessibility, and in today's world, pharmacies are working to understand not only what vaccine their community members and patients need but also when and why they need it/them. In this podcast, Cheri Schmitt, pharmacist and member of Cardinal Health's Pharmacy of the Future Clinical Team, Tonya Shackelford, pharmacist and senior manager for Cardinal Health's Clinical Pharmacy Solutions Team and Wimberly Gayle, an independent pharmacist from Louisiana, address the evolution of pharmacies as an emerging healthcare destination by offering even more immunizations — especially for the upcoming fall and winter seasons. Here, Cheri, Tonya and Wimberly address this ever-pivoting world for independent pharmacies and how they may effectively balance their vaccine inventory and offerings.
In 2023, 16% of shoppers in independent drugstores contribute to two-thirds of the store's dollar sales. Nielsen representatives Hilary Hilary Hainsworth Smith, Associate Director, U.S. Retail Analytics Group, and Jaquelyn Flam who oversees their U.S. Retail Division for drug, beauty and over-the-counter (OTC) services, spoke with our Cardinal Health Consumer Health Division representatives, Jason Dulgar at our annual Cardinal Health Retail Business Conference (RBC), about today's independent drug store shopper, i.e., their shopping behaviors, their demographic, the types of products they choose, and the critical distinction between a “light shopper” vs. “large shopper.” In this podcast, Hilary and Jaquelyn address how these shopping factors and behaviors impact independent drug retailers. They start with an analysis at a macro level to help independent drug retailers understand the market trends that are impacting pharmacy shoppers. They also address “who” that shopper is in independent drug retail today, how it's changed over recent years, and the macro trends impacting these shoppers. As they bring us to the conclusion of sharing their vast and helpful insights, they address how independent drug retailers can also operationalize these insights. It's a podcast not to miss. Listen — and learn! — today.
The COVID-19 pandemic validated how essential pharmacists are in providing patients care, services and vaccines. In this podcast — held at Cardinal Health's annual Retail Business Conference (RBC) in Boston — Congressman Buddy Carter and Doug Hoey, CEO of the National Community Pharmacists Association (NCPA), address how they're advocating to elevate the inherent value pharmacies bring to the healthcare industry. They also address the importance of accessibility, affordability and quality in healthcare. Listen in as Congressman Carter and Hoey talk about the Equitable Community Access to Pharmacist Services Act (H.R. 1770, S. 2477), a provider status bill that—if passed—would enable Medicare patients to receive timely and consistent treatment from pharmacists for pandemic-related health services, and would provide a federal reimbursement to pharmacies under Medicare Part B for treatment and services rendered. They also address the current and future state of pharmacy not only through a legislative lens but also how this industry can be positively impacted by advocacy and grassroots efforts. About Congressman Buddy Carter: U.S. Representative Carter is serving his fifth term in the U.S. House of Representatives and is a member of the House Energy and Commerce Committee and the House Budget Committee. He's the former mayor of Pooler, GA, a former Georgia General Assembly member, a pharmacist and past owner of Carter's Pharmacy, Inc. With more than 30 years of experience in pharmacy, he is dedicated to working on behalf of pharmacies to expand their role and interaction with patients. About Doug Hoey: Hoey is the CEO of the National Community Pharmacists Association (NCPA), is a licensed pharmacist in Oklahoma, Virginia and Texas, and has practiced in various pharmacy settings. He is viewed as a pillar of advocacy as he's spent the last 20+ years working in and representing community pharmacies.
“On the next episode of the Counter Talk™ Podcast, host, Jason Callori, talks with Pharmacist and Pharmacy Manager Tamra Sharp about how Dave's Pharmacy has implemented new digital tools which have improved customer experience. From a seamless prescription refills to next day over-the-counter products in stock, learn how innovative solutions from Cardinal Health are enhancing the patient experience. *Manufacturer and Cardinal Health funded sales referenced in this episode are represented as discounts on purchases. Cardinal Health and their partners are not providing free or no cost products through this platform.”
In the next episode of the Counter Talk™ Podcast host Jason Callori talks with Cardinal Health's Morgan McCullough about the upcoming Drug Supply Chain Security Act (DSCSA) regulations taking effect later this year. Morgan and Jason discuss these requirements, the changes Cardinal Health is making to remain compliant and what those changes mean for you and your pharmacy.
In the second of a two-part episode, host Jason Callori talks with JJ Bernabei, Owner of Tri-State Medical Group, about his experiences as a pharmacy owner and his pathway to joining the Medicine Shoppe Franchise. or Medicap Pharmacy Franchise.
In the first of a two-part episode, host Jason Callori and Connie Lane, Director of Franchise Development at Medicine Shoppe International, Inc. as they discuss the various pathways customers can take to join the Medicine Shoppe or Medicap Pharmacy Franchise.
Host Jason Callori and Pharmacist Lynette Glockner discuss the Outcomes™ platform and how it has allowed her to lessen her DIR fees, improve her EQUIPP scores, increase revenue and empower the connections within her pharamcy to become the healthcare destination for her community. To learn more about the Outcomes™ Platform visit getoutcomes.com.
Host Jason Callori talks with independent pharmacy owner Ashley Romero about how she has simplified the complexities of managing third-party reimbursements and found thousands in unclaimed reimbursements with Cardinal Health™ Reconciliation.
Join us in celebrating National Pharamcist Month with our host Jason Callori and Independent Pharmacist Jana Bennett, RPh, as they discuss what it means to be a pharmacist, the evolution of women in pharmacy and how Jana has been able to transform her pharmacy into a patient care destination for her community. You can listen to this episode on cardinalhealth.com, Spotify, Apple Podcasts or wherever you listen to your favorite podcasts.
Join NCPA's Doug Hoey and Ronna Hauser and Cardinal Health's Jerrica Mathis, Scott Streater and Rebecca McGrath for an update on provider status, DIR fees and learn what NCPA and Cardinal Health are doing to encourage positive legislative changes for independent pharmacy. You can listen to this episode on cardinalhealth.com, Spotify, Apple Podcasts or wherever you listen to your favorite podcasts. Sources: • 11:40 - https://www.pharmacist.com/APhA-Press-Releases/majority-of-pharmacists-prepared-to-administer-covid-19-vaccine-to-children-under-5-apha-survey-finds#:~:text=CDC%20recently%20reported%20that%2070,5%20to%2011%20years%20old. • 12:30 - https://www.cdc.gov/flu/fluvaxview/dashboard/vaccination-administered.html • 20:15 - https://www.beckershospitalreview.com/pharmacy/top-15-specialty-pharmacies-by-revenue-2.html • 24:30 – Number compiled from Stateside – Cardinal Health's internal bill tracking system • 27:30 - https://www.businessgrouphealth.org/en/resources/2021-plan-design-survey-employer-perspectives-on-the-health-care-landscape#b-employers-guide-with-view-all • 37:40 - https://ballotpedia.org/State_legislative_elections,_2022 Learn more about your ad choices. Visit megaphone.fm/adchoices
Host Jason Callori talks with Chad Sanders, Director of Pharmacy Acquisition at Cardinal Health, about the current landscape of buying and selling pharmacies, and what you need to know to be successful. Learn more about your ad choices. Visit megaphone.fm/adchoices
Join Host Jason Callori and special guests Sonia Oskouei and Jeff Baldetti from Cardinal Health as they discuss Biosimilars evolution in the pharmaceutical industry and the benefits that they can have for pharmacists and patients alike. You can subscribe to the Cardinal Health™ Counter Talk™ Podcast on Spotify, Apple Podcasts and wherever you listen to your favorite podcasts. Learn more about your ad choices. Visit megaphone.fm/adchoices
Join Host Jason Callori and special guests Jerrica Mathis, Nathan Constable, and Doug Hoey as the discuss the current legal landscape of the Pharmaceutical Industry including DIR fees and newly introduced legislation centering around provider status for pharmacists. You can subscribe to the Cardinal Health™ Counter Talk™ Podcast on Spotify, Apply Podcasts and wherever you listen to your favorite podcasts. Learn more about your ad choices. Visit megaphone.fm/adchoices
Host Jason Callori and licensed pharmacists Tonya Shackelford and Cheri Schmit discuss pharmacist burnout examining the current demands placed on pharmacists and some solutions to the matter. You can subscribe to the Cardinal Health™ Counter Talk™ Podcast on Spotify, Apple Podcasts and wherever you listen to your favorite podcasts. Learn more about your ad choices. Visit megaphone.fm/adchoices
Introducing the Cardinal Health™ Counter Talk™ Podcast with Pharmacy Podcast Network. Join host Jason Callori and Debbie Weitzman, President of Pharmaceutical Distribution and Medicine Shoppe International, Inc. to discuss the resilience of independent pharmacists, new models of care, and other industry trends. You can subscribe to the Cardinal Health™ Counter Talk™ Podcast on Spotify, Apple Podcasts and wherever you listen to your favorite podcasts. Learn more about your ad choices. Visit megaphone.fm/adchoices
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