Modern Governance

We've all cut corners at work to get things done; taking shortcuts is part of human nature. But what drives us to seek these shortcuts, and what potential implications can they have for employers? Is this behaviour something to be stamped out, or should organisations embrace it as a way to improve their efficiency? In this IT Pro Podcast with Iron Mountain's Phil Shepley, we're taking a look at the most common risks that people take in the workplace, how that compares to the risk appetites of businesses in different industries, and how technology can be used to bring the two closer together. Read more here.

Episode 4: Learn how to keep up with growth by using sustainable business models As an important part of the business, you are always looking ahead to the future. Looking for opportunities to grow, improve and find your way to the top. What is important to realize is that growing too fast could be damaging to your business, and could actually decrease the trust of your customers. In this podcast you will learn how to keep up with growth by using sustainable business models.

Episode 3: Learn how to move from organizational silos to integrated systems at the right time   In previous episodes we discussed the massive amount of data that each organization holds. This data has been stored all over your organization in the past, but looking at the future and working in a time where efficiency and effectiveness gets more priority, the integration of this data into an organized system sounds inevitable. In this podcast you will learn how to make this move from organizational silos to integrated systems and when to do it.

Episode 2: Learn how to do effective diligence by using the right data and managing governance and lower data footprint   Doing business in this era brings many challenges. Not only is the amount of data and information larger than it has ever been before, the way we use information has changed significantly. Working your way through these huge amounts of data and being able to find the right information has proven to be difficult on itself, but combining the ambition to succeed in lowering your data footprint, sounds like a huge undertaking. Learn in this Podcast why you still need to face this challenge and how to get started.

Episode 1: Learn the basics of dark data and overcoming compliance & security challenges   Today's businesses now have the opportunity to collect and analyse unprecedented amounts of data from a constantly increasing range of sources. Yet most of this data goes unused for analytics, instead taking up space on company servers and unnecessarily wasting resources. This dark data is one of the biggest untapped resources of all, and learning how to generate value from it is key to better information governance and more sustainable decision-making. In this podcast, you will learn how to overcome your dark data, compliance & security challenges.

What we do today is tomorrow's history. Every day, there's about 2.5 quintillion bytes of data created. The volume of information and the ever larger variety of its formats poses new questions when deciding what should be kept and for how long. The world of archiving has evolved and there's some misconception of what it looks like. Following on our Virtual Forum discussion with Hamad Al Mutairi, Director of Archives Department at the UAE National Archives, and Jaana Pinnick, Vice Chair of the Information and Records Management Society (IRMS), our speakers take a glance at the importance of compliance and information security in archive and digital preservation technology. If you missed the full discussion - view the recording here.

Dans ce podcast, notre animatrice, Marlène Cailleau, IG Manager & DPO, rassemble les meilleures pratiques de ses invités, des experts d'Iron Mountain - Arlette Walls, Pauline Hugot, Charles-Edouard Drobecq - sur la manière de surveiller la conformité dans les informations internes.

Driving compliance records information management when your workforce is primarily remote can prove challenging. Taking on a project to improve internal compliance monitoring during the pandemic, may be even more complex. Tune in to listen to some best practices and experience our Global Records and Information Manager, Arlette Walls, shares with our host Sue Trobley in this episode. Arlette talks about her very remotely driven project she participated in with the team in France, whilst being based in California herself.

Nick Baumeister discusses in this 30 minute German session the advantages, hurdles and perspectives of digitization in HR management with Herbert Lörch. Hosted by Nick Baumeister (Business Development Manager Digital Solutions, Iron Mountain), and Herbert Lörch (RVP DACH, M-Files). 

In this 30 minute session, Nick Baumeister talks to Axel Eichel about what to consider when it comes to physical archiving in the digital age and under increasing compliance requirements. Hosted by Nick Baumeister (Business Development Manager Digital Solutions, Iron Mountain), and Axel Eichel (Senior Key Account Manager, Iron Mountain)  

Artificial Intelligence and machine learning are undoubtedly the future of the way we manage information. There’s, however, always a compliance concern that comes up in conversations about these technologies. Can AI and ML help organisations with their compliance efforts?  In this 30min podcast, Iron Mountain experts - Arlette Walls, Global Records and Information Manager, and Nicola Bagwell, Director InSight Enablement and Customer Success - talk about leveraging AI and ML technology in managing compliance throughout your information life cycle. Hosted by Sue Trombley.   

It shouldn’t take a crisis to take control over your information & data. IG is more than a job title or a team; it's a programme of holistic improvements for the business. Drawing on over 40 years of combined experience, in this 30 minute podcast, Tony Allen, European Region Director at ARMA International and Tim Callister, Iron Mountain's Principal Information Governance, will look at sustainable IG, uncovering the real potential of IG as a programme for all parts of the business.They will tackle questions like how to talk to the business and present IG as a value-add to anyone's job? What tools and frameworks are available to help you benchmark IG capability and measure improvements? And when to use them to ensure the IG Programme is supported whatever the weather?   Hosted by Tim Callister

Information governance is growing in complexity as the volume and variety of information that organizations must manage expands at unprecedented rates. Automation is needed, but the task is so large that many organizations don’t know where to start. Our experts are here to help. Getting a handle on information begins with understanding what you need to keep and what should be discarded. Data hoarding exposes organizations to risk and adds to complexity. Automating information governance isn’t an-all-or nothing proposition. Take an incremental, deliberate approach, focusing on the areas with the highest ROI. Digitize as much as you can and apply governance policies from the moment data enters the organization. The payoff is along many dimensions: improved business agility, more responsive customer service, reduced risk of data breach and better regulatory compliance. Speakers:Rob Gerbrandt, Managing Director of Information Governance Consulting, Iron MountainSteve Lester, Corporate Counsel for Global Privacy and Compliance, Iron MountainModerated by Paul Gillin  

Putting structure to information is a key factor to making sense of it, and an essential building block to structuring your data is classification. But that’s just one part of the story - you need to know where your information comes from and where it moves, throughout its life cycle.   In this 30 minute session, hosted by Sue Trombley, our speakers discuss common challenges in defining and organizing information and the relationship between data and records. They will share tips on conveying the importance of information classification to internal stakeholders and managing it all in a compliant manner.

The global colocation market is expected to double by 2024 and interconnection is one big reason. Interconnection services enable businesses to exchange data with each other at extremely high speed and low cost using direct connections instead of public networks. Customers can also use the services to connect to multiple cloud providers and to leverage the most cost-effective carrier networks. Accessing the cloud via dedicated connections within a colocation facility can cut bandwidth costs by 60% compared to using the public Internet.   Interconnection has grown in importance as the average enterprise has grown to use 2.3 infrastructure-as-a-service providers and two platform-as-a-service providers while nearly tripling the use of cloud applications over a three-year period.   Nearly every colocation provider offers interconnection services, but the scope and terms vary widely. It’s important for customers to look for partners that offer them the greatest degree of choice with the lowest overhead cost. This podcast outlines the factors that should go into choosing a colocation interconnection partner and the growing range of services that are available.   Guest: Frank Scalzo, General Manager of Network Strategy and Services, Iron Mountain

With data centers consuming more than 1% of the world’s energy, companies that run hyperscale and co-location facilities are hard at work finding more sustainable sources of power and cooling. Iron Mountain’s Amsterdam data center has achieved numerous milestones. It runs entirely on renewable energy sources and boasts a power usage effectiveness ratio of 1.1, meaning that it wastes almost no energy. The techniques that have been pioneered in Amsterdam are being rolled out across Iron Mountain’s global data center portfolio as part of the company’s commitment to derive 100% of its worldwide electricity consumption from renewable sources. In this episode of Modern Governance, we hear about the innovations being used in Amsterdam and how they can be applied to data centers everywhere.   Guests: Eric Lisica, Operations Director Western Europe, Iron Mountain Data Centers James Henry, Senior Governance, Risk & Compliance Analyst, Iron Mountain

A recent Iron Mountain webinar addressed the distinctions between data, records and information and why those definitions are so important in an information governance context. Judging by the nearly 900 people who attended a live webinar, a lot of records managers are clearly wrestling with the question of how to create clear governance guidelines around data that may be used in many places and contexts. They asked nearly 140 questions, far too many for our speakers to get to in the allotted time. This two-part bonus podcast is devoted to answering those questions and furthering the discussion about how data should be classified and managed in an environment in which both the volume and the variety of data is proliferating. Speakers:Sue Trombley, Managing Director of Thought Leadership at Iron MountainKelly McIsaac, AVP for Enterprise Data Lifecycle Management at TD Bank

A recent Iron Mountain webinar addressed the distinctions between data, records and information and why those definitions are so important in an information governance context. Judging by the nearly 900 people who attended a live webinar, a lot of records managers are clearly wrestling with the question of how to create clear governance guidelines around data that may be used in many places and contexts. They asked nearly 140 questions, far too many for our speakers to get to in the allotted time. This two-part bonus podcast is devoted to answering those questions and furthering the discussion about how data should be classified and managed in an environment in which both the volume and the variety of data is proliferating. Listen and learn as Sue Trombley, Managing Director of Thought Leadership at Iron Mountain and Kelly McIsaac, AVP for Enterprise Data Lifecycle Management at TD Bank share more insights and advice on this hot topic. 

Paper mail is still critical to the way businesses operate: 80% of companies still use paper checks, 70% of invoices travel by postal mail and 40% are sent by fax. But the Covid-19 pandemic has made managing that mail a lot trickier for many organizations and those challenges could last well into the future. Iron Mountain’s Digital Mailroom is a full document digitization service that converts an organization’s paper mail into digital documents. Those documents can then be routed electronically as well as tagged, searched, stored and archived according to information governance policies. In this podcast we learn more about how a digital service can relieve business managers of mailroom worries during Covid-19 and why this may be a good time to take a fresh look at the business benefits of digitizing documents at the point of delivery. Joining us are Iron Mountain’s Helene Fox, Senior Advisor for Global Technology and Anke Conzelmann, Director of Product Management.

COVID-19 revealed gaps in most of our disaster recovery and business continuity plans. As you navigate your way through and out of COVID, you’ll need to maintain a robust and comprehensive operational continuity and emergency response plan. Bringing your business back up to speed and accelerating post-crisis growth will prove to be challenging, especially when considering global markets. Iron Mountain’s EMEA Senior Vice President will share what we’ve learned from partnering with our customers, and what we expect to see, to advise businesses on how they can fill gaps in their policies and programs as they transform to a more resilient automated, digital way of working, including the use of AI tools.    

  New regulations require businesses to limit contact in workplaces. In addition, an influx of remote workers need secure access to records from their home offices. What steps should you take to prepare for adhering to social distancing guidelines? How can you ensure compliance with your records and information management, privacy and security policies?  Roberts Nathan has already reorganised their workspace and adjusted to new working patterns. During this 30 min discussion, Phil Shepley and Aidan Scollard discuss best practices and actionable tips to prepare for the second phase of COVID-19. 

Organizations are increasingly using data center colocation providers to spread their IT assets across multiple facilities for reasons of business resiliency, process efficiency and performance. But managing equipment in colocation facilities can be tricky. Technical problems can crop up in a time and many companies can’t afford to maintain full-time staff in the facility to troubleshoot them. Working with part-time contractors and “remote hands” teams furnished by colocation providers is a hit-or-miss proposition. Iron Mountain’s Smart Hands service gives data center managers the best of both worlds: access to skilled IT professionals on a monthly retainer or pay-per-use base. And service is guaranteed within 30 minutes or it’s free.In this Iron Mountain Data Centers podcast, three members of the Smart Hands team join us to explain the unique value the service provides and why they love solving tough problems. Host Paul Gillin speaks with:   Trevor Slade, Senior Product Manager, Troy Hill, Director Data Center Operations, Northern Virginia data center, and Chris Miller, Data Center Infrastructure Manager, Western Pennsylvania data center

In the wake of new privacy regulations in Europe and California that empower consumers with greater control over how data about them is collected and maintained, several other countries and states are considering similar legislation. Organizations that collect data will be challenged to meet new deadlines and ensure that information is collected, protected and disposed of properly. At the recent AIIM Conference Iron Mountain Corporate Counsel Steve Lester presented his recipe for information governance practices that keep data safe, secure and also available for timely compliance with consumer requests. He summarizes his recommendations in this Modern Governance podcast. 

In a recent article on Data Center Frontier Michael Goh related some of the reasons why data center capacity is growing so quickly in the Asia/Pacific region. Among them are rapid advancements in consumer applications of mobile commerce and the huge populations in countries like India and China that still have relatively low data center capacity. While the COVID-19 pandemic will cause some slowdown in growth projections, the long-term prospects are still very bright for companies that are building data centers in the region. Michael joins us to expand upon his views. 

It hasn't been long since the implementation of Europe’s GDPR, and we’ve already seen fines surpassing the €100 million mark for British Airways and Marriott International and, potentially, fines running into billions for Facebook. In addition, there are the costs which are much harder to quantify, like reputational damage and the urgent need to implement privacy by design as a default. It’s hardly surprising that consumers are growing ever more distrustful in a time when personal privacy faces a constant assault from global corporations; consumer-facing online services being among the biggest offenders. Never before has it been made clearer that it’s time to rethink the way companies collect and use consumer data.

Records and information management has become a driver of digital transformation, bringing about an organisation-wide culture change tasked with putting privacy and security first. But to become truly data-driven, and meet the demands of compliance in a post-GDPR world, information professionals face the challenge of getting vast troves of digital and physical data and printed records in order. For compliance, they need to think about information lifecycle management. To derive insights that drive business growth, they must think about data quality and authenticity. The list goes on. In this podcast, Iron Mountain’s Director of Global Engagement Sue Trombley speaks to Scott Sammons, Chairman of the Information and Records Management Society (IRMS) to discuss the challenges and solutions facing RIM professionals in the age of digital transformation.

The California Consumer Privacy Act, which is the first significant state privacy law passed in the U.S.,  takes effect on January 1, 2020 and it has broad implications for all but the smallest businesses. Under the terms of the new regulation, California-based companies that either generate more than $25 million in annual revenue, have personal information on at least 50,000 consumers or derive at least half of their annual revenue from selling customers’ personal information must disclose upon request what personal data it collects and whether that data is sold or disclosed. The law also gives consumers the power to have their personal data deleted upon demand. Iron Mountain has been preparing to comply with the law for some time, and it has defined a seven-step process for doing so. In this podcast, host Paul Gillin speaks with Steve Lester, Iron Mountain’s corporate counsel in its Privacy and Compliance team, and Kelly Matoney a principal partner in Iron Mountain's Information Governance & Digital Solutions Professional Services group, about each of the seven steps and what other businesses can learn from Iron Mountain’s experience. 

Many organizations use data center colocation providers to complement or even replace traditional on -premises data centers. When choosing a provider, the IT team typically looks for sound infrastructure, strong physical security, ample bandwidth and other technical fundamentals. But they may overlook a factor that my guest believes is just as important: compliance. Colocation providers who are certified compliant with a broad set of standards and regulations offer customers peace of mind that their equipment and data receive the highest quality of support and protection. But not all colocation providers are alike when it comes to compliance. Keeping up with changing regulations and audits is time-consuming and expensive, so some vendors support more standards than others. Support may even very between locations operated by the same vendor. In this podcast, host Paul Gillin interviews Jim Henry, Global Compliance Analyst for Iron Mountain Data Centers about the standards that matter most when choosing a colocation provider.  

With the volume of data that organizations collect expected to grow tenfold over the next six years, the challenge of accommodating so much new data while providing acceptable service levels and doing it all on a budget is front-and-center for IT executives.  Edge devices like sensors and cameras will generate data volumes that exceed the capacity of many of today’s enterprise networks and will require rethinking how many applications are built. Networks will need to scale up and down flexibly and economically. Many new cloud migration options are springing up, giving customers choice but also creating network complexity. These factors need to be managed within the context of an increasingly demanding regulatory environment and growing cybersecurity challenges. As general manager of network strategy and services at Iron Mountain, Frank Scalzo builds the resilient and scalable networks that customers will need years in the future.  In a recent article on DataCenterFrontier.com, Frank looked at the Top 5 Network Challenges of 2019. In this podcast, he tells Modern Governance host Paul Gillin why these challenges are so critical and how organizations can meet them. 

Data centers consume about 3% of global electricity capacity each year and power demand is doubling every four years. The world demand for computing power seems to be insatiable, and billions of smartphones and internet of things devices have fueled the need for increased capacity of the back-end cloud data centers that serve them. All this demands power. Storage devices, network switches and cell phone towers all consume electricity. Faster processors not only require more power to run but also create the need for bigger air conditioning and liquid cooling systems, which also run on electricity. With 80% of the world’s electricity supply generated by fossil fuels, the environmental impact of computing growth is becoming more severe. Fortunately, solutions are emerging. Highly efficient “lights out” data centers that use cooling from natural resources are significantly reducing overhead costs. In many areas, solar, wind and nuclear power are viable power-generation alternatives. Some data centers are even being built to run on 100% renewable energy. In this episode of Modern Governance, we’re joined by Kevin Hagen, Vice President Environment, Social & Governance Strategy at Iron Mountain. He discusses the factors driving rapid growth in computer-fueled power demand, the environmental impact and how new data center designs are reducing or even eliminating the need for fossil fuel-based energy. Organizations mentioned in this podcast: Center for Resource Solutions Renewable Energy Buyers Alliance World Resources Institute World Wildlife Fund Environmental Defense Fund Better Buildings Alliance

Machine Learning is here, and for many industries and disciplines, things will never be the same again. This category of artificial intelligence enables computers to tackle many tasks that are too complex for humans, such as analyzing millions of healthcare records in search of adverse drug interactions or extracting data from paper documents that can be loaded into digital databases.  The ability of machines to understand documents and images will require changes in the way we manage and govern information. The Association for Information and Image Management recently completed a study of corporate decision-makers and found that more than four in five consider machine learning to be key to their future technology and business plans.  In this podcast John Mancini, Chief Evangelist and Past President of AIIM, and Jim O’Dorisio Senior Vice President of emerging commercial applications at Iron Mountain dissect the findings of the research and predict what will be some of the biggest impacts of machine learning on the way we do business. 

Between GDPR in the EU, similar legislation in other countries, the controversy surrounding the way social networks handle personal information and the ongoing drumbeat of breaches and data theft, the issue of how organizations should exercise responsible care of personal information was one of the biggest stories of 2018. Coming at a time when big data and analytics is making it possible for organizations to understand their customers with unprecedented degrees of precision, the privacy issue creates new complexities for those who manage and govern information. Analytics and profiling practices need to be balanced with compliance, security and customer sensitivity needs. Going too far can subject an organization to public embarrassment or legal action. On the other hand, not going far enough can leave it at a competitive disadvantage.  As we head into 2019, Modern Governance invited Iron Mountain Privacy Principal & Practice Leader Kelly Matoney and Director of Professional Services Gavin Siggers to join us on the podcast to look ahead at questions such as:  What issues should governance professionals consider as they evaluate rules and practices around personal information use? How is the privacy landscape likely to evolve in the coming year? What best practices do our experts see organizations already adopting? Could responsible data use be considered a competitive advantage? Where does the buck stop when it comes to setting limitations on data use?  

As the volume of data organizations must manage continues to grow, so does the need for strategies and practices for managing it, a discipline known as information governance. But where do you start? Who should lead the charge and what do ideal outcomes look like? In this episode, Paul Gillin speaks to Michael Shea, CIO of Morgan, Lewis & Bockius. Shea knows a lot about information governance because his firm has on the leading edge of applying it to his business.

Digital transformation isn’t just for online businesses. Every organization can streamline internal processes, transform customer experience and become more scalable by adopting automation and analytics. George Westerman, co-author of Leading Digital, describes what the best companies in a wide variety of industries are doing to successfully transform themselves into digital leaders.

Paul Gillin talks with Michael Zurcher, Director and Senior Counsel of Privacy and Compliance at Iron Mountain, about the GDPR.

Paul Gillin talks blockchain with Phil Gomes, Senior Vice President of US B2B Digital at Edelman and Director of Communications for the Chicago Blockchain Center.