NBDA: Bicycle Retail Radio

Send us a textToday on the Friday Flex episode: Your people are the brand. Let's look at building a team that lives your shop's culture.Support the show

Send us a textListen to our monthly News Hour episode with Human Powered Solutions team. We recap high priority headlines for specialty retailers so you can stay informed!The NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team.The team at Human Powered Solutions has over 245 years of experience and are considered data wizards. Their monthly newsletter The Micromobility Reporter is a dynamic resource for the industry, featuring timely news and in-depth analysis about the latest in human-powered transportation, including bicycles, e-bicycles, e-scooters, and ride share. Included is a focus on supply chain issues, technology, and both business and consumer trends that drive the marketplace.Support the show

Send us a textThis week's Flex episode is about creating community using social media. Enjoy!Support the show

Send us a textIn this episode, we chat with Mathias Ellegiers and Ryan Liverman, founder of REMCO Tools, about their innovative Bike Lift—a motorized bicycle repair stand designed for enthusiasts, professional mechanics, and bike shops.With decades of engineering and design expertise, Mathias and Ryan share how REMCO is redefining bicycle service with a product that can handle almost any bike shape or size.We discuss the company's journey, future plans, and how they're making bike repairs more accessible, comfortable, and efficient for everyone in the cycling world.Support the show

Send us a textListen in to this week's Flex episode: 5 questions with Zidy.Support the show

Send us a textIn this episode, we chat with Ryan Elson, CEO of bikebook, about his background in the industry and background in founding the company. Ryan shares how bikebook empowers mechanics and bike shops by boosting online visibility, simplifying service booking, and creating stronger connections with customers. We also dive into the platform's expansion into the U.S. market and his advice for shops navigating today's evolving industry landscape.Ryan Elson contact: ryan@bikebook.co.ukSupport the show

Send us a textToday we have 5 questions with buycycle.https://buycycle.com/en-us/nbdadiscountSupport the show

Send us a textThe NBDA is holding quarterly forum style meetings on Retailer & Supplier Best Practices. The NBDA wishes to unite industry experts in a panel discussion to circulate best practices to align the industry. During the meeting, the NBDA organized panel will talk through an agenda on various topics.Listen to our April 15th panel in this BRR episode.Support the show

Send us a textWhy should customers do business with you?What makes your store unique?What is your brand story?Need help with your answers? This episode is for you.Our Retailer Design Flex episode of Bicycle Retail Radio features Brian from Fixture Lab and NBDA President, Heather Mason as they tackle retailer flow and design issues.Support the show

Send us a textThe NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team.The team at Human Powered Solutions has over 245 years of experience and are considered data wizards. Their monthly newsletter The Micromobility Reporter is a dynamic resource for the industry, featuring timely news and in-depth analysis about the latest in human-powered transportation, including bicycles, e-bicycles, e-scooters, and ride share. Included is a focus on supply chain issues, technology, and both business and consumer trends that drive the marketplace.Support the show

Send us a textGet tips on how to bring people in for service NOW on this week's Friday Flex.Support the show

Send us a textThis episode's guest is Anthony Mikrut, National Sales Manager at BikeCo, who takes us behind the scenes of the company and shares how they support independent bike dealers.We discuss BikeCo's portfolio of iconic brands, their approach to warranty management, navigating the direct-to-consumer challenge, and what makes top-performing dealers successful. Tune in for a deeper look at how BikeCo is adapting to the evolving cycling industry and helping retailers thrive. Support the show

Send us a textThis week's Friday Flex focuses on service center profitability. Listen for some quick tips!Support the show

Send us a textThis episode's guest is Mike Carr, Vice President of Sales and Marketing at INTENSE, to explore the brand's storied history of innovation and focus on building future success.From its humble beginnings in the 1990s with founder and CEO Jeff Steber crafting aluminum frames in his garage, to developing performance-proven carbon models, INTENSE has always been focused on “form and function."Mike shares how that spirit of craftsmanship and performance continues to drive the company's evolution in today's challenging landscape, along with the exciting new IBD-focused initiatives to reshape the future of retail partnerships. Support the show

Send us a textDid you miss our last Growing Ridership Panel? Listen to the recap on this week's Friday Flex.The NBDA is holding quarterly forum style meetings on Growing Ridership and Retailer Foot Traffic. The NBDA wishes to unite industry experts in a panel discussion to circulate best practices to align the industry. During the meeting, the NBDA organized panel will talk through an agenda on various topics.Support the show

Send us a textIn this episode, Tony Steward, owner of The Bike Lab, shares how the Entrepreneurial Operating System (EOS) can help bike shop owners regain focus, build stronger teams, and break through growth barriers to achieve lasting success.Tony explains why EOS is more than just another business trend—it's a proven system that simplifies operations and helps you focus on what truly matters. If you're ready to move beyond "fire-fighting" mode and build the bike shop you've always envisioned, this conversation is a must-listen.Support the show

Send us a textIf you would like your questions answered on the flex, you can write to the NBDA at any time with ANY questions about the bicycle service center, mechanics training, bicycle assembly, etc. Submit your questions and photos to heather@nbda.comOur newest edition to Bicycle Retail Radio, the Technician Flex is a recurring podcast feature focused specifically on service center and mechanics produced in partnership with NBDA educational partner Northwest Arkansas Community College's Bicycle Assembly & Repair Technician Program director Benjamin Glenn.Support the show

Send us a textThe NBDA provides a quarterly platform for industry experts to meet, discuss and address retailer risks, concerns, and best practices regarding lithium-ion batteries and e-mobility devices safety, standards, and compliance. Listen to our December 10th panel in this episode.Support the show

Send us a textThis week's Flex we're talking about Inventory Turn: what it is, and how you can implement it more in your store.Support the show

Send us a textThis episode's guests are SRAM Technical Field Guide Sean Owen and Midwest Regional Manager Dan Jennings for an actionable discussion about service center add-on sales and modernizing service packages.They'll share valuable insights on how retailers can enhance customer experience, drive profitability, and adapt to the evolving landscape of bicycle service. Tune in for expert tips on building stronger connections with customers and adding value to every service transaction.Support the show

Send us a textOur Friday Flex is a shorter episode with quick business tips for specialty bicycle retailers. This week Heather covers mastering inventory cycle counts in your bike shop.Support the show

Send us a textThe NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team.The team at Human Powered Solutions has over 245 years of experience and are considered data wizards. Their monthly newsletter The Micromobility Reporter is a dynamic resource for the industry, featuring timely news and in-depth analysis about the latest in human-powered transportation, including bicycles, e-bicycles, e-scooters, and ride share. Included is a focus on supply chain issues, technology, and both business and consumer trends that drive the marketplace.Support the show

Send us a textIt's a quick hit Friday Flex covering key takeaways from our Consumer Research report!Support the show

Send us a textToday is a Bicycle Retail Radio recap of our State of the Canadian Bicycle Industry webinar.In case you missed it, listen in to this 60-minute webinar exploring the current state and future outlook of the Canadian bicycle industry. This expert panel discussion featured:Patrick Duquet, Commercial Logistics Manager and Edward Wright, Vice President, Canada from HLC, a leading distributor with valuable insights into supply chain trends and market dynamics.William Leishman, President & Founder of Scooteretti, a retailer who will provide a unique perspective on the retailer outlook, including challenges, opportunities, and strategies for success in 2025.Dane Stennes, Owner, Western Cycle, a retailer who will provide a unique perspective on the retailer outlook, including challenges, opportunities, and strategies for success in 2025.Samuel Benoit, Executive Director of Vélo Canada Bikes, offering an advocacy lens on policy changes and industry-wide growth initiatives.This conversation was a comprehensive analysis of where the industry has been, key trends shaping the present, and strategies to prepare for a strong 2025. Gain actionable insights to navigate market shifts, optimize operations, and drive ridership in Canada.Support the show

Send us a textHow can you reinvest in your business by doing a simple clean up? Heather has some ideas.Support the show

Send us a textKenny Belaey, founder of Bentonville Bike Fest, joins us to discuss this year's event, including the debut of E-Mobility Day, the NBDA Retailer Summit, and exciting new activities.He shares how the festival has evolved, the challenges it faces, and what makes Bentonville a top cycling destination. Tune in for an inside look at this year's festival!Support the show

Send us a textIntroducing our first retailer guest on the Retailer Design Flex: Bike Central.Our Retailer Design Flex episode of Bicycle Retail Radio features Brian from Fixture Lab and NBDA President, Heather Mason as they tackle retailer flow and design issues.For the best experience, watch this episode and more at our YouTube channel.Support the show

Send us a textThe NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team.The team at Human Powered Solutions has over 245 years of experience and are considered data wizards. Their monthly newsletter The Micromobility Reporter is a dynamic resource for the industry, featuring timely news and in-depth analysis about the latest in human-powered transportation, including bicycles, e-bicycles, e-scooters, and ride share. Included is a focus on supply chain issues, technology, and both business and consumer trends that drive the marketplace.Support the show

Send us a textFall in love with the transaction increase efforts this week!Support the show

Send us a textChristina B. Baanders-Decker, owner of Midwest Cyclery in Kansas City, shares her journey of running a family-owned bike shop for nearly a decade.We discuss the challenges of adapting to the changing cycling landscape, balancing passion with financial decisions, and the strong community ties that make her shop more than just a business.Support the show

Send us a textThis episode NBDA President Heather Mason talks about what it means to "eat the frog" and how a crazy phrase can help transform productivity.Support the show

Send us a textWe held our first quarterly forum style meeting on Growing Ridership and Retailer Foot Traffic this past January. This week we're featuring the recording as the NBDA wishes to unite industry experts in a panel discussion to circulate best practices to align the industry.Support the show

Send us a textThis week's Flex episode is the recording of our 2024 annual meeting. Listen in to hear what we accomplished over the past year, staff and board introductions, and a forecast for 2025.Support the show

Send us a textThe NBDA provides a quarterly platform for industry experts to meet, discuss and address retailer risks, concerns, and best practices regarding lithium-ion batteries and e-mobility devices safety, standards, and compliance. Listen to our December 10th panel in this episode.Support the show

Send us a textIf you would like your questions answered on the flex, you can write to the NBDA at any time with ANY questions about the bicycle service center, mechanics training, bicycle assembly, etc. Submit your questions and photos to heather@nbda.comOur newest edition to Bicycle Retail Radio, the Technician Flex is a recurring podcast feature focused specifically on service center and mechanics produced in partnership with NBDA educational partner Northwest Arkansas Community College's Bicycle Assembly & Repair Technician Program director Benjamin Glenn.Support the show

Send us a textOur guest today is Joshua F., President of the National Youth Bike Council, a youth-led nonprofit dedicated to empowering young people and equipping them with the tools, leadership skills, and role models they need to become leaders in their communities.Joshua shares the inspiring story of how the council was formed, its mission to amplify youth voices in cycling, and its vision for creating a stronger, more inclusive cycling culture across North America. We dive into why bicycle retailers play a vital role in supporting youth cycling and explore actionable tips for retailers to engage with young riders and foster lasting connections.Whether you're a retailer, an advocate, or a cycling enthusiast, this episode will leave you inspired to champion the next generation of riders and leaders. Don't miss it! Support the show

Send us a textJoin us in this Friday Flex featuring 5 questions with Aurora Payments.Support the show

Send us a textToday's guest is Carina Hamel, founder of Bivo and a passionate advocate for sustainability, cycling, and healthier living.In this episode, we dive into Bivo's innovative approach to reducing waste in the cycling industry and the science behind ditching plastic.We'll explore how Bivo partners with retailers, tips to grow bottle sales, and a glimpse into the future of hydration technology. Whether you're a retailer, cyclist, or sustainability enthusiast, this episode is packed with insights and inspiration.Support the show

Send us a textThis weeks' episode features how to boost your income stream by offering bike rentals.Support the show

Send us a textIn this episode, we're thrilled to welcome Amanda Carey, President of the National Interscholastic Cycling Association (NICA), to explore the powerful ways NICA and local bike retailers can work together to inspire and support the next generation of cyclists.NICA's programs are bringing thousands of youth into the sport, and this conversation will give bike shop owners a deeper understanding of how they can join this movement to grow ridership, drive in-store traffic, and build loyal relationships with young riders and their families.Support the show

Send us a textThis week's Friday Flex focuses on how to boost your bike rental income.Support the show

Send us a textIn this exclusive interview, CABDA Show Director Jim Kersten shares insights into the upcoming 2025 CABDA East, Midwest, and West shows.We dive into his thoughts on the state of the bike industry, the decision to host CABDA West in Las Vegas, exciting programming highlights, the Sales Rep of the Year contest, and his call to action for the industry. Plus, learn what makes these events a must-attend for retailers and suppliers alike.Support the show

Send us a textHow does your first impression look?Learn what makes a good retailer window in this special episode of Bicycle Retail Radio. Our Retail Design Flex features Brian from Fixture Lab and NBDA President, Heather Mason.For the best experience, watch this episode and more at our YouTube channel.Support the show

Send us a textEnjoy this end of year recap with our friends at Human Powered Solutions.Once a month they come on the show to recap their Micromobility Reporter and today we're talking about what to expect as we transition into 2025.Support the show

Send us a textA holiday poem for our listeners from NBDA President, Heather Mason.Support the show

Send us a textThis episode's guests are Stefan Guelpen, Head of Global Sales at Saris Cycling Group, Darren Snyder, Director of Product for Cycling, and Chris Bauch, Director of Product for Infrastructure, to explore Saris's mission, dedication to retailers, and exciting new innovations in racks, trainers, and storage solutions.The conversation shares strategies for retailers to increase sales, showcases Saris's best-selling racks and trainers, and discusses the brand's goal of supporting dealers with training and product insights. Listen in for a sneak peek at upcoming product tech and Saris's plans for the CABDA show. Support the show

Send us a textThis week's Friday Retailer Flex features 5 questions BikeInsure.Support the show

Send us a textThis episode's guest is Brian Crowe, Lead Suspension Technician, Conte's Bicycle. Conte's is a well known retailer with multiple locations spanning the East Coast. This conversation highlights key points regarding their view and operations on suspension service and aims to inspire other retailers by showcasing how Conte's implementation has impacted net profits and customer satisfaction.Support the show

Send us a textIf you would like your questions answered on the flex, you can write to the NBDA at any time with ANY questions about the bicycle service center, mechanics training, bicycle assembly, etc. Submit your questions and photos to heather@nbda.comOur newest edition to Bicycle Retail Radio, the Technician Flex is a recurring podcast feature focused specifically on service center and mechanics produced in partnership with NBDA educational partner Northwest Arkansas Community College's Bicycle Assembly & Repair Technician Program director Benjamin Glenn.Support the show

Send us a textThis episode's guest is Stephen “Phunky” Proffitt, Bosch's expert in Service and Training, for an exclusive deep dive into the latest in e-bike education, service insights, and MY25 innovations.In this episode, Stephen shares how Bosch's robust training programs—both in-person and online—are designed to equip bicycle retailers with the skills and knowledge to excel in a rapidly evolving industry. Discover what's new in Bosch's MY25 product line, including the latest CX drive units and collaborations with brands like Santa Cruz, and learn how dealer feedback directly influences Bosch's product development.This episode is packed with valuable takeaways to help retailers stay ahead in the e-bike space and create exceptional customer experiences. Tune in to learn how Bosch's commitment to education and innovation can empower your shop to succeed.Support the show

Send us a textToday we have a message of thanks from our NBDA President, Heather Mason. May all of our members and those in the industry have a happy holiday season!Support the show