Podcasts about customer experience manager

Another Agentforce Guinea Pig has joined the show… She's here to tell you if you think rolling out AI is as easy as flipping a switch, think again.From early mistakes to surprising wins, Laura Meschi, Customer Experience Manager at Secret Escapes, walks us through what it actually takes to train an AI agent that can truly support customers.We dive into why ROI isn't the best measure of AI success, how customer effort scores skyrocketed after launching Agent Force, and why CX leaders need to start simple and think long-term. Laura also pulls back the curtain on what it really takes to train an AI agent — and why you absolutely shouldn't DIY your rollout.If you're a B2B leader wondering how AI agents fit into the future of customer success, this conversation will hit home. Key Moments: 00:00: Laura Meschi's AI Agent Rollout at Secret Escapes02:45: Secret Escapes' Agentforce: Lessons from a First-Mover11:14: Surprise Wins and the Underrated Power of Human QA16:41: How Agentforce Reshaped the CX Team (Without Cutting Headcount)22:26: Guardrails, Limits, and Finding the Sweet Spot for AI Use Cases26:30: Why Clean, Centralized Data Is the Real AI Superpower27:18: Don't DIY Your AI: The Case for Bringing in Experts29:58: How AI Improved CES and Transformed Customer Perception34:50: What's Next: Future AI Strategies and Upcoming Salesforce Tools37:21: Reimagining CX: Using AI to Build Relationships, Not Just Efficiency40:37: Start Simple, Prioritize Data, and Train for the Long Game  –Are your teams facing growing demands? Join CX leaders transforming their AI strategy with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org

In this episode Kat interviews Alexandria Davis.  Alexandria serves as a Customer Experience Manager at NetSupport Inc. Starting at NetSupport in 2022, Alexandria is a valued team member that consistently exceeds her goals in retention, collaborates with her team to ensure customer success and attends technology conferences to spread awareness, connect with customers and provide demos. She believes that entering the technology industry is ideal even if your education or background didn't originate there. Alexandria is a firm believer in expanding your network to get to your ideal role. She is more than happy to connect on LinkedIn to offer any assistance she can.  Here are some of the questions we asked Alexandria: Can you please introduce yourself and tell us about your role at NetSupport? Who are you outside of NetSupport? How did you get into your role? What has your experience been like working in a tech company (including challenges and benefits)? Did you ever thinking about working in tech when you were at school? What are your favourite aspects of your role? What would be your advice for someone interested in a role like yours? Connect with Alexandria to learn more: LinkedIn -   / alexandriardavis  

According to the 2025 Prosperity Recruitment Employment & Salary Survey, nearly 70% of the workforce in Ireland is considering a job change in the upcoming year. This significant shift highlights salary stagnation, return to office demands, growing uncertainty and evolving career aspirations among employees amidst a dynamic economic landscape. The survey reveals that 44% of employees have seen their companies experience a workforce reduction over the past year, potentially contributing to the workforce's desire for change. In parallel, 53% of managers acknowledge that external factors such as geopolitical instability, economic challenges, and technological disruption are influencing their decision-making. This external pressure is reshaping strategic priorities across industries. As one Agency Manager notes, "The current state of the economy and consumer confidence is definitely impacting business," with knock-on effects on client budgets and spending. Employee sentiment mirrors managerial concerns, with 2 in 3 workers reporting increased professional uncertainty. Factors driving this include layoffs, limited job opportunities, rising living costs, and the disruptive potential of AI technologies. Jobseekers, especially in the marketing and professional services sectors, are feeling the pressure of a more competitive job market. A marketer observes, "It's a more competitive employment market than ever before," as companies scale back hiring amid slower growth forecasts. Despite these challenges, the proactive stance of the workforce indicates a strong desire for growth and stability in a rapidly changing market. "As businesses navigate these turbulent times, understanding employee intentions and external pressures is crucial for strategic planning," said Gary Mullan, CEO at Prosperity. AI's Growing Role in the Workforce As AI continues to reshape the workplace, the use of tools like ChatGPT has become a key part of daily routines for many employees. According to the 2025 Prosperity Recruitment Employment & Salary Survey, over 68% of workers now use ChatGPT at least once a week, reflecting a notable 20% increase from last year. This shift indicates the growing integration of AI tools into everyday tasks, as more businesses adopt these technologies for efficiency and support. A Customer Experience Manager points out that "AI is a key technological change impacting the CX industry," while others foresee it reducing reliance on agencies, with one Agency Marketer stating that clients may bring "creatives in-house" to save costs, potentially undermining performance. Despite initial concerns that AI would lead to mass job losses, the survey found that 81% of employees now believe their jobs will evolve, rather than be replaced, by AI in the coming years. "While AI's potential remains undeniable, the transition appears to be more gradual and manageable than initially anticipated" says Gary Mullan, CEO at Prosperity Recruitment. Salaries Projected to Remain Flat in 2025 as Companies Maintain Caution Despite Interest Rate Cuts As companies continue to navigate a volatile economic landscape, salary expectations for 2025 are projected to remain flat. Despite recent interest rate cuts, businesses are adopting a cautious approach to compensation, reflecting ongoing uncertainties in the global economy. This trend is particularly evident across sectors like full-service agencies, where salaries for non-leadership positions have seen minimal growth. However, leadership roles, such as Head of eCommerce or Marketing Director, continue to offer competitive packages, with salaries ranging from €85,000 to €150,000. On the client-side, digital and product roles offer slightly higher compensation, especially for experienced professionals. Data analytics is also seeing steady growth, with senior roles like Head of Data Analytics exceeding €90,000 for those with five or more years of experience. Despite these variations, the broader trend indicates t...

How do you navigate a career pivot as a new parent, especially when you realize your old job, that you still love, just doesn't fit your life anymore?In this episode, you'll meet Lauren Rose Eimers from Boise, Idaho, who's been on a winding career journey, moving from mental health to genetic counseling and ultimately to customer experience leadership in the tech startup world. We dive into her “one foot in, one foot out” approach to taking calculated risks, the importance of finding small moments of joy in daily work, and how becoming a parent reshaped her career priorities. Lauren shares her insights on balancing work and family, the highs and lows of big career changes, and how dreaming big and taking bold steps can lead to a truly fulfilling career.Connect with Lauren RoseLinkedIn: https://www.linkedin.com/in/lauren-rose-e/Coaching: https://perfectedpath.com/  Thanks for tuning in to The Career Flipper podcast!If you loved this episode, spread the word! Share it with a friend, hit that subscribe button and don't forget to leave a review—it really helps spread the word to more career flippers like you. Let's Connect:Join the flippin' fam: thecareerflipper.comTikTok: https://www.tiktok.com@thecareerflipperInstagram: http://instagram.com/thecareerflipperpodGot a career flip story? I want to hear all about it & have you on an episode! Whether you've flipped or are about to, or right smack in the middle of a flip, drop me a line: hello@thecareerflipper.com Want to support the show? You can hire me to speak at your event about career changes or let's collaborate through affiliates or sponsorships. Interested? Reach out at hello@thecareerflipper.com Take my customer service courses, maybe? Before being laid off, I spent years in customer experience leadership, helping teams improve how they serve their customers. That work didn't stop with my corporate job—it's now helped over 12,000 students worldwide through the online courses I've built. Whether you're looking to switch to customer service or sharpen your skills, these courses are packed with real-world tips, from handling tough conversations to managing customer interactions. Check them out at thecareerflipper.com/courses! Other ways to get involved with the show:Buy me a coffeeCheck out my furniture flipsIntro & outro music by audionautix.com!

60% of Americans are choosing cremation instead of burial, and that number is rising. They want a smaller environmental footprint, as well as a memorial that reflects their values. Many families are looking for a place with a marker, where they can visit and remember. Better Place Forests is helping them achieve that goal by giving them end-of-life options that are more balanced and connected to nature. Gillian Nye is the Customer Experience Manager of Memorial Ceremonies at Better Place Forests and is here to talk about what they can do for you and your family.Find Gillian Nye and Better Place Forests online:https://www.betterplaceforests.com/Find me online:This Sustainable Life: Solve For Nature Podcast: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://shows.acast.com/solvefornatureBlog: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://verdantgrowth.blog/⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.youtube.com/c/verdantgrowth⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/VerdantGrowth⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.facebook.com/realverdantgrowth⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠http://instagram.com/verdant.growth ⁠⁠⁠⁠⁠⁠⁠⁠⁠or ⁠⁠⁠⁠⁠⁠⁠⁠⁠http://instagram.com/verdantgrowthofficial Hosted on Acast. See acast.com/privacy for more information.

David Wales' interest in human behaviour stems from his career in the UK Fire Service. While there he held roles as investigation and research lead, emergency incident command and he helped develop national policy. In that time, he became fascinated by the reality that despite best advice, humans often risk their lives when confronted with emergency situations. In this episode, Cat, Dom and Jen hear what David has learned about crisis communication. By focusing on human behaviour rather than cost, efficiency and standardisation, organisations can create shared language and communication that aids understanding for an optimal number of stakeholders.   Takeaways Effective crisis communication requires understanding human behavior and the lived experience of individuals in crisis situations. There is often a communication breakdown between public service providers and recipients, leading to a lack of understanding and satisfaction with the services provided. Empathy, humility, and relatedness are essential in crisis communication to connect with individuals on a human level. Emotions play a significant role in crisis situations, and communication needs to consider the emotional mindset and psychology of individuals. Building relationships and trust with the community is crucial for effective crisis communication. Understand and respect the perspectives of others in communication Build trust and involve employees in decision-making processes Prioritize community preparedness and responsiveness in crisis situations Shift from top-down approaches to bottom-up approaches in organizations Build relationships, be curious, and work with people to create effective communication strategies   About David Wales  David advocates for rethinking the relationship between organisations and people to improve the wellbeing and performance of both. He is the Founder of the SharedAim Ltd consultancy which has a unique approach to helping organisations deal with the cost and disruption of unexpected behaviours (for example by employees, customers, partners or any other groups it interacts with). He is also the Founder and host of the Purposefully Human Community which provides a space for anyone interested in the benefits of creating organisations that work with, and celebrate, what it means to be human. A multi-award winning professional, established presenter, facilitator and author, he is currently writing a book outlining how organisations can authentically work with human behaviour, rather than against it. Prior to this David was an operational fire and rescue (FRS) officer with responsibilities for community safety and fire investigation. It was here that he first developed an understanding and interest in all aspects of communication. He also led a pioneering research programme into human behaviour (when encountering a fire in the home) which remains influential on international thinking and practice. And this subsequently led to David being appointed as the first Customer Experience Manager in the FRS.

On this episode of South Sound Connected, we talk with Dezra Nauls, Customer Experience Manager. Pierce Transit is embarking upon a number of improvements designed to deliver superior experiences, value, and growth for customers. We learn how Dezra and his team are putting the agency's strategic plan into action. 

EPISODE SUMMARYIn the ever-evolving world of SaaS, where personal touch and customer satisfaction are critical, it's essential to grasp the nuances of customer experience and relationship management. I was thrilled to chat with Richard Weylman, a distinguished business consultant and Hall of Fame keynote speaker this week. Richard offered invaluable insights from his upcoming book, "100 Proven Ways to Acquire and Keep Clients for Life."PODCAST-AT-A-GLANCEPodcast: Scale Your SaaS with Matt WolachEpisode: Episode No. 315, “Proven Ways to Acquire and Keep Customers for Life - with Richard Weylman”Guest: Richard Weylman, Coach, Speaker, and AuthorHost: Matt Wolach, a B2B SaaS Sales Coach, Entrepreneur, and InvestorSponsored by: LeadfeederTOP TIPS FROM THIS EPISODEUnderstanding the Customer's PerspectiveEvaluating Customer ReevaluationCultivating Deeper ConnectionsInnovative Follow-up TechniquesEPISODE HIGHLIGHTSThe Four Core Attributes of Customer InteractionThe Impact of Authentic CommunicationConclusion: The Art of Customer ExperienceTOP QUOTESRichard Weylman[17:14] “You have a CRM, but what you really need to build out is a CXM, Customer Experience Manager.”[22:55] “You're not in the software business. You're in the people business.”Matt Wolach[16:57] “There are specific words within a software sales process that if you say them, it's going to kill the deal, and specific things you can do that actually accelerate the deal.”LEARN MORETo learn more about Richard, visit: https://richardweylman.com/You can also find Richard Weylman on LinkedIn: https://www.linkedin.com/in/richard-weylman-keynotespeaker/For more about how Matt Wolach helps software companies achieve maximum growth, visit https://mattwolach.com.Head over to leadfeeder.com and sign up for a 14-day (no strings attached) free trial: https://www.leadfeeder.com/ Get even more tips by following Matt elsewhere: Sales Tips LinkedIn Twitter Instagram

Hosted by Nathan D'Rozario, this special edition of the TRX PROCAST delves into the dynamic realm of fitness and wellness with industry giants from TRX and Hyperice. As anticipation builds for FIBO 2024 in Cologne, Germany, TRX and Hyperice are poised to unveil the gym of the future, setting the stage for an electrifying discussion. Joining the conversation are Bobbie Joseph, Sales Director for TRX; Marvin Burton, Customer Experience Manager for EMEA; alongside Jason Hussain, Director of Fitness EMEA for Hyperice; and Michael Ricotto, International Marketing Director for Hyperice. Together, they explore the innovative strides of TRX and Hyperice in reshaping fitness landscapes worldwide. From integrating cutting-edge technologies to redefining traditional gym spaces, this episode promises a captivating glimpse into the future of fitness. TRX Training - https://www.trxtraining.eu/en-gb Hyperice - https://hyperice.com/ FIBO - https://www.fibo.com/en-gb.html

I firmly believe that sales is one of the most fulfilling and satisfying careers available, and yet, when speaking with sales people, I often hear them describe their role as Customer Success Manager, Account Director, Customer Experience Manager, amongst other 'titles'. Why don't people simply say "I'm in Sales"? Whether we like it or not, sales is central to every business and every organisation, and whether you carry a sales target or not, everyone is in sales. In today's episode, I enjoy a terrific conversation with Richard Harris, Founder of the Harris Consulting Group, and an exceptional sales leader. We talk about the seller's journey, why the 'buyer's journey' is a fallacy, how to maintain your value despite customers asking for discounts, as well as other sales gold. I hope you get as much out of listening to this episode as I did having the conversation. To connect with Richard, as well as grabbing a copy of his book "The Sellers Journey", which by the way Richard offers a money back guarantee on, please go to: LinkedIn - https://www.linkedin.com/in/rharris415/ Website - https://www.thesellersjourney.co/the-sellers-journey https://www.surfandsales.com/ Richard's mobile number - +1 415 596 9149

Kelsey Mercuri, the Customer Experience Manager at All American Field House joins Larry to discuss the closing of the Monroeville Convention Center and how they can use their space for conventions without a venue.

Mi invitada es Andrea Carvajal Romero - Customer Experience Manager @ Treinta … Y….  La pregunta que matamos es ¿Cómo usar y enseñar empatía a tu equipo?Aquí están las increíbles empresas que quiero celebrar que hacen posible este podcast:Kinnto:50% de los empleados dicen NO tener tiempo para entrenarse, 60% de las personas aprendieron luego de consumir contenido con Tiktok, Youtube, Instagram, LinkedIn, o Twitter, y 75% de los gerentes están insatisfechos con sus programas de aprendizaje porque no ven los resultados. Por eso creamos Kinnto.Kinnto empodera a tu talento con aprendizaje ágil con una experiencia más rápida que tomar una taza de café. Si buscas una nueva forma de mover innovación, agilidad, liderazgo, ciberseguridad, y muchas más competencias, ingresa a www.kinnto.ai para agendar una cita y déjanos mostrarte con evidencia el impacto de Kinnto. Una vez más www.kinnto.aiTemas Tocados:La empatía es clave en customer experience para conectar emocionalmente con los usuarios y generar confianza.Enseñar empatía: comunicación clara, identificar el potencial de cada miembro y delegar responsabilidades según habilidades.Manifestaciones de empatía: respirar antes de responder a usuarios difíciles, reconocer situaciones personales que influyen en el comportamiento.Implementar empatía en el liderazgo: crear un clima laboral positivo, establecer metas claras y fomentar el crecimiento personal de los colaboradores.Chapters:(00:00) - Introducción y presentación de la invitada (04:51) - Experiencia personal en el uso de la empatía (08:37) - Enseñando empatía a los equipos (11:24) - Aplicación práctica de la empatía en el trabajo (16:08) - Recomendaciones para implementar la empatía en el liderazgo (17:52) - Despedida y cierre Si te gusta el podcast, ¿podrías dejar una breve reseña en Spotify o Apple Podcasts | iTunes? Es rápido, no duele y hace una gran diferencia.Aquí hay algunas cosas más interesantes que podrían gustarte:The Frye Show.com - Otro podcastNewsletter - El Conejo BlancoKinnto - StartupLinkedIn - robbiejfryeTwitter - robbiejfryeInstagram - robbiejfryeFacebook - robbiejfrye

Tere LucioComunicación | Logrador | Activador | Positivo | ConexiónConferencista, Consultora, Coach Gallup & Profesora ITESM, apasionada de la Transformación Digital, los atajos de la Neurociencia, Joy&Happiness@Work y los saltos cuánticos a líderes y emprendedores de la nueva era digital. También es profesora en el ITESM y ha apoyado las maestrías de la IBERO, UDEM y Universidad Anáhuac, en Negocios, Gobierno, Comercio Electrónico, Ciberseguridad, Habilidades Digitales y Desarrollo Humano. Ha sido distinguida como mejor profesor en clase a distancia en ITESM y de Cátedra en la maestría de Gobierno en la IBERO. Ha publicado y presentado artículos y conferencias en Congresos de la Industria y Universidades en más de 15 países; además ha asesorado más de 30 tesis de maestría. Es perito en Tecnología del Poder Judicial de la Federación, ITIL Expert, Change Manager, Customer Experience Manager, Transformación Digital, Rotaria y Gestora de Felicidad +10,000 Ejecutivos capacitados, +200 proyectos en 15 países de Latino América para organizaciones como Pepsico, FritoLay, doTERRA, KIO, SONY, CFE, PEMEX, INE, BanRegio, ALESTRA, Qualitas entre otras.

After a gap year in Texas, Roderick did a bachelor at University College Utrecht and UCLA, after which he completed a master in International Peace and Security at King's College London. He then started his career at the Ministry of Foreign Affairs at the embassy in Ethiopia. Following a short period in Ethiopia he joined as an international manager at HSBC. He remained with HSBC until this day. During his time at HSBC he has taken up roles such as Customer Experience Manager, Credit Risk Management Analyst and Vice President, Coverage, Global Banking.   The international theme of his studies remained with him during his career: with HSBC he lived in places such as New York, London, Sri Lanka and the Netherlands.vDuring his career he completed a global executive MBA at the London Business School and Columbia Business School. Currently he is back in The Netherlands and Belgium as Country Head of Global Payments Solutions. Roderick is 41, is married, has two kids and lives in Voorschoten.    ***  Leaders in Finance is made possible through support of Kayak, EY, Odgers Berndtson executive search en Roland Berger. More information about our partners is available at our partnerpage.   ***  Follow Leaders in Finance via Linkedin.    *** Order the book "100 Gesprekken: de mens achter succes" about the first 100 guests at the show (in Dutch).   ***  Want to keep up with Leaders in Finance? Subscribe to our newsletter (in Dutch).    ***  Is there any guest you would like us to talk to in one of the following episodes of Leaders in Finance? Please let us know: info@leadersinfinance.nl   ***  If you enjoyed the Leaders in Finance podcast, please leave a review at for instance Apple Podcasts. You could also follow us at Spotify. We would be glad if you do, because some people will only listen to this podcast if they know that there are many other people who like to listen as well!   *** Please also check out Leaders in Finance Academy as well as Leaders in finance Events and our other podcast Compliance Adviseert.   *** Previous guests were among many others: Klaas Knot (President Dutch Central Bank - DNB), Robert Swaak (CEO ABN AMRO), David Knibbe (CEO NN), Janine Vos (Managing Board Rabobank), Frank Elderson (Board ECB), Jos Baeten (CEO ASR), Jeroen Rijpkema (CEO Triodos), Nadine Klokke (CEO Knab), Gita Salden (CEO BNG Bank), Annerie Vreugdenhil (CIO ING),  Karien van Gennip (CEO VGZ), Chantal Vergouw (CEO Interpolis), Simone Huis in 't Veld (CEO Euronext), Nout Wellink (former President Dutch Central Bank), Anneka Treon (MD Van Lanschot), Onno Ruding (former minister of finance), Maurice Oostendorp and Martijn Gribnau (CEOs Volksbank), Olaf Sleijpen (Director DNB), Allegra van Hövell-Patrizi (CEO Aegon NL), Yoram Schwarz (CEO Movir), Laura van Geest (Chairwoman Dutch Authority for the Financial Markets - AFM) Katja Kok (CEO Van Lanschot Kempen CH), Ali Niknam (CEO bunq), Nick Bortot (CEO BUX), Matthijs Bierman (MD Triodos NL), Peter Paul de Vries (CEO Value8), Barbara Baarsma (CEO Rabo Carbon Bank), Marguerite Soeteman-Reijnen (Chair Aon Holdings), Annemarie Jorritsma (a.o. Chair NVP), Lidwin van Velden (CEO Dutch Water Bank - NWB), Don Ginsel (CEO Holland Fintech), Mary Pieterse-Bloem (Professor Erasmus University), Jan-Willem van der Schoot (CEO Mastercard NL), Tjeerd Bosklopper (CEO NN NL), Joanne Kellermann (Chair PFZW), Steven Maijoor (Chair ESMA), Radboud Vlaar (CEO Finch Capital), Karin van Baardwijk (CEO Robeco) and Annette Mosman (CEO APG).  --> between brackets the job title at the time of the interview.

While many of you may know her as our Customer Experience Manager, did you know that Tiffany Masten is also a seasoned Wedding Dress stylist with over 16 years of experience? She's a true expert in the field and has helped countless brides find their dream dress. In this episode, Tiffany will be sharing her wealth of insights on all things wedding dresses—from finding the perfect dress to dealing with those inevitable fears that might arise as you second guess your purchase. And that's not all! You'll also get an exclusive firsthand account of my own wedding dress shopping journey.  Hearing from Tiffany before you go dress shopping is an absolute game-changer!

Podcast with Marvin Burton TRX Customer Experience Manager Part 2   I loved having Marvin Burton on the podcast SO much that we are back with Part 2! Marvin shares more wonderful insight into how to improve your customer experience in fitness. Listen wherever you get your Podcasts on the Rachel Holmes Podcast show and leave your thoughts/comments/questions #podcast #fitnesspodcast #fitnessindustry #trx #podcasting

A virtual content capture is a method used to gather content remotely from clients or individuals in different locations. It allows for flexibility and creativity in content creation, resulting in a diverse range of assets that can be used effectively in social media marketing and other promotional efforts. In this episode, creative nerd and Visual Content Strategist, Hannah Maymon, is joined by our Customer Experience Manager, Kristy Plucker, to discuss the concept of a virtual content capture and its significance in social media marketing.

Podcast with Marvin Burton TRX Customer Experience Manager   I loved having Marvin Burton on the podcast who shares some wonderful insight into how to improve your customer experience in fitness. Follow the Rachel Holmes Podcast Facebook.com/RachelHolmesFitness Instagram.com/RachelLHolmes https://www.linkedin.com/in/rachelholmesuk/ Tiktok.com/RachelHolmes

  Relebogile speaks to Marketing and Customer Experience Manager, Nadia Singh and Head chef, Nqobile Khuphe, talking about the Hispanic-style restaurant that serves Hispanic meals inspired by all Spanish speaking countries from Spain to Central and South America and some of their unique cocktails.See omnystudio.com/listener for privacy information.

Digitalización vs Conexión Emocional? En la Voz de Cristina Miglio, Customer Experience Manager de YPF Argentina para el ciclo digital El CRIC es Todos los Días!

Persönliche Geschäftsbeziehungen und Kontakte sind schon eine Weile (fast) wieder "beim Alten". Aber auch unsere digitalen Beziehungen - mit Kunden, Geschäftspartnern, Investoren - sind für viele von uns wichtiger denn je. Beim Social Selling natürlich sowieso.In dieser Episode sprechen wir mit Digital Native Sebastian Förster, Customer Experience Manager Activation bei der Henkel AG, über seine Best Practices zum Thema virtuelle und persönliche Kontakte. Sebastian definiert Customer Experience als Orchestrierung von Storytelling, Vertrieb, Key Account Management, Marketing und Branding im Sinne des Kunden.Welche Art von Kontakt spielt dabei welche Rolle? Hört jetzt rein!Fragen, die wir beantworten sind unter anderem:- Wo macht es Sinn, sich persönlich zu treffen oder wo reicht das Virtuelle aus? Oder macht vielleicht eine Mischung am meisten Sinn?- Wie switcht man in der Customer Journey zwischen digitaler und persönlicher Beziehung?- Was sind die Vorteile von digital, was von persönlich? - Wie verknüpft man beide Formen geschickt?- Was sind die wesentlichen Unterschiede zwischen der digitalen und der persönlichen Kommunikation?Über Sebastian:Sebastian ist Customer Experience Manager und Marketingexperte mit über 10 Jahren Erfahrung. Er hat alle Ebenen von Unternehmen in Bezug auf Social Media, Branding, Marketingstrategien, Social Selling und Active Sourcing auf oberer Managementebene beraten und diese Strategien mit Hilfe von globalen Teams umgesetzt.Er begeistert sich für Technologie, Unterhaltungselektronik und digitale Kunstformen. Vernetzt Euch mit ihm oder folgt ihm auf LinkedIn.Über unseren Sponsor ReadyForSocial:ReadyForSocial ist ein führender Social-Selling-Anbieter und Sponsor dieses Podcasts. Bereits seit 2014 unterstützt ReadyForSocial Grossunternehmen in der DACH-Region sowie in Europa und den USA, bei der Konzipierung, Einführung, dem Management und Ausbau ihrer Social-Selling-Programme. Dabei liegt ein besonderer Schwerpunkt auf Analytics und dem Erzielen eines nachweisbaren ROIs (5 - 8x).Mehr Informationen zu ReadyForSocial gibt es hier.Lisa, Monika und Kathrin arbeiten für ReadyForSocial. Kontaktiere uns gerne mit Fragen und Anregungen zu diesem Pocast, oder zu den Leistungen von ReadyForSocial: Lisa Davidson und Monika Ruzicka und Kathrin Wollin.

In this episode, host Nate Brown is joined by Jenny Dempsey, Customer Experience Manager for Appeal Sciences for a discussion on the importance of voice of customer. Learn how it can be a rallying point for your CX team and entire company, and how to use it to beat burnout, foster engagement, create trust among teammates, and ultimately, create a better product or service for your customers.

Join Holly Moore, host of the "Anything is Possible" podcast, as she sits down with Jimmy Charnock, Community & Customer Experience Manager at Represent Clothing.@jimmycharnock on TikTok@representclo on InstagramDiscover the secrets behind the success of Represent Clothing, as Jimmy shares his personal journey and the evolution of the brand from its early days to the fashion sensation it is today. Gain valuable insights into the world of social media and marketing, and learn how to build a strong and engaged community around your brand.Get inspired and learn from the best with Jimmy's top tips and guidance for success in the fashion and social media industries. Share your own insights and join the conversation by tagging us on social media @anythingispossiblebrand and @iamhollymooreevents."Building a Thriving Community with Jimmy Charnock" is a must-listen for fans of Represent Clothing and anyone looking to improve their skills in social media and marketing. Stay tuned for more engaging content by following us on Youtube and Instagram. #RepresentClothing #SocialMediaMarketing #BrandBuilding.If you're enjoying the Anything Is Possible podcast please head over to iTunes and leave us a 5 star rating and a review, this helps us reach new listeners and more amazing guests!

In this episode, our guest host, Wes McChristian is joined by Jonathan Henault, Customer Experience Manager at Kentico. They discuss creating a customer journey map to improve customers' overall experience, the idea of implementing digital maturity in your business's roadmap, and more. Digital Experience Maturity, also referred as, Customer Experience Maturity is defined as a company's capability in measuring and delivering digital customer experiences across its main touchpoints. This podcast is brought to you by Americaneagle.com Studios. Follow this podcast wherever you listen to them! Connect with: Lessons for Tomorrow: Website // Twitter // Instagram // Facebook // YouTube Tim Ahlenius: LinkedIn // Twitter Wes McChristian: LinkedIn Jonathan Henault: LinkedIn Resources: Calculating Digital Experience Maturity - Kentico

La experiencia del cliente se ha convertido en el centro del core de muchos negocios. Escuchar las necesidades del consumidor y aportarles valores se ha convertido en una estrategia clave para destacar por encima de la competencia. Por eso, hemos invitado a Alessio Scotto, Customer Experience Manager en Stickets, ecommerce especializado en personalización de etiquetas infantiles, que cuenta con más de diez años de experiencia en esta área.

Research shows that Experiential Learning makes up 70% of professional development, but often doesn't get the bulk of the budget in talent development programs. In this episode, we'll discuss what Experiential Learning is and what it's not, and best practices for creating experiential learning programs. Our host Amanda Mosteller talks with Jessica Manning, Director of Learning and Development at Paycor, and Ryane Rottinghaus, Customer Experience Manager at Altafiber. They will share Experiential Learning stories and implementation strategies for companies of every size and any budget. Let's join the conversation!

Discipleship begins at home and Where Faith Grows is a homeschool Bible curriculum designed to guide parents through the process. Jessica McCullar, the author of this series and Master Books' Customer Experience Manager, joins the podcast to discuss the importance of discipling your children. She shares biblical wisdom and practical insights that will help you as you intentionally train your child to love and trust God. Don't miss Jessica's explanation of what students learn in Level 1 and Level 2 of this unique series.  Links: Where Faith Grows Level 1 Where Faith Grows Level 2 Master Books Academy   Show Highlights 1:52 - Testimony of 2 salvations in one family who used WFG 1. 2:59 - Why a discipleship Bible curriculum is needed for elementary students and their families. 3:31 - The Bible gives parents the role of discipleship. 3:58 - "We are all disciples." What is is important is who is discipling us. 4:33 - What does biblical discipleship look like 6:56 - Discipleship doesn't have to be difficult. But it must be intentional. 8:49 - Both Where Faith Grows 1 and 2 focus on teaching the student who God is and developing godly character traits. 11:03 - Memory verses are a part of Where Faith Grows Levels 1 and 2. 12:09 - Differences in Level 1 and Level 2 14:56 - New elements in Where Faith Grows Level 2 16:42 - Students learn new Bible skills in level 2. 18:08 - Students use a prayer journal using the ACTS model. 20:30 - Jessica McCullar shares her favorite assignment from Where Faith Grows Level 2. 23:04 - The whole point behind a discipleship model is walking out your faith in front of your children. 23:46 - New things on the horizon at Master Books Homeschool Curriuclum 26:01 - Voice lessons are available at MasterBooksAcademy.com 26:59 - Jessica McCullar, Master Books' Customer Experience Manager, prays over the podcast audience from Hebrews 13.

David Oh, MD, Chief Medical Officer at Hoxworth Blood Center, University of Cincinnati is joined by Lisa Cowden the Customer Experience Manager at Hoxworth Blood Center and 2 of the 24x a year donors. It takes a lot of dedication and selflessness to donate twice a month.Part 1 of this 2 part podcast with the inspiring Karlie Winnett and David Shardelow.

David Oh, MD, Chief Medical Officer at Hoxworth Blood Center, University of Cincinnati is joined by Lisa Cowden the Customer Experience Manager at Hoxworth Blood Center and 2 of the 24x a year donors. It takes a lot of dedication and selflessness to donate twice a month.Part 1 of this 2 part podcast with the inspiring Karlie Winnett and David Shardelow.

Välkommen tillbaka till ett nytt år och självklart ett nytt avsnitt av Omsorgspodden! Vi är glada över att börja året med ett extra speciellt avsnitt. Efter en nominering som ”Årets Engagemangsledare” till företaget &Frankly välkomnar vi Nermin Avdic för att diskutera engagemang, ledarskap och positiva relationer på arbetsplatsen. Nomineringen lyder: ”Nermin Avdic, Customer Experience Manager på Pulsen Omsorg är en riktig teamplayer. Med sin omtänksamma närvaro får han alltid sina kollegor att känna sig sedda och inkluderade på arbetsplatsen. Nermin inspirerar och uppmuntrar dagligen sitt team till att utvecklas, växa och att ta plats i sitt arbete, ja så lyder rösterna från hans kollegor. Han ger utrymme för eget ansvar men finns samtidigt där för råd och som en stabil stöttepelare. Man kan därför konstatera att det här med att skapa motivation och engagemang är lite av Nermins expertis!” Välkommen att lyssna på Omsorgspodden! Har du tankar/idéer eller vill du kanske bara ge feedback? Hör av dig på omsorgspodden@pulsen.se

Join the support insights community to stay up to date on new podcast episodes - https://sentisum.com/resources/community In today's episode of the Support Insights Podcast we talk to Bronte Coyne, Global Senior Customer Experience Manager at Unity, about how Unity's support team has had to grow and evolve to support areas of huge growth over the last few years. Bronte started at Unity almost 8 years ago as an agent and has seen the team grow from just 4 to more than thirty. Find out how Bronte's team were able to adjust and adapt through an enormous 40% ticket increase in 2020, and a further 20% increase in 2021, while still striving to provide excellent experiences for their users. While adjusting to work from home during the pandemic was a struggle for most teams, coupling this with such a surge in growth meant a culture of support, trust and evolution was especially important for Bronte and her team. Watch the episode to hear Bronte's tips on how you can scale your support during periods of growth. Music: Savour The Moment by Shane Ivers - https://www.silvermansound.com

Plumber Bradford announces a new Customer Experience Manager to help manage the growth of the business over the last few years. This is an exciting move for the plumbing company.

Outside of the service we provide current clients, what other factors shape the Customer Experience (CX)? The answer might surprise you. For CX Day, we soak in the collective wisdom of tenured CX leaders Meg Poccia (40 years at Paychex), Customer Experience Manager, and Gail Kopitske (35 years), Business Program Manager – Service.

Dave Williams is a Customer Experience Manager with RNIB, as well as the presenter of the Tech Talk show. RNIB Connect Radio's Allan Russell spoke to Dave to ask what his memories were of meeting Queen Elizabeth The 2nd. #RNIBConnect Image: RNIB logo

In April 2021, The Royal National Institute of Blind People, the RNIB, announced changes to their braille library service. Their new system offers access to more digital copies and home delivery of books on request. However, In Touch listeners have expressed their concerns about long wait times and no longer being able to return books, leading to high levels of wastage. We invited Ailsa Fairley and Tim Pennick to share their concerns with Dave Williams, The RNIB's Customer Experience Manager. Presenter: Peter White Producer: Beth Hemmings Production Coordinator: Paul Holloway Website image description: Peter White sits smiling in the centre of the image. He is wearing a dark green jumper with the collar of a check shirt peeking at the top. Above Peter's head is the BBC logo, Across Peter's chest reads "In Touch" and beneath that is the Radio 4 logo. The background is a series of squares that are different shades of blue.

In der heutigen Folge geht es um die optimale Aus- und Weiterbildung für Customer Experience Manager. Ich spreche mit Annika Björck über Weiterbildungskonzepte, unverzichtbare Inhalte und warum CX Manager oft sehr viel individuellere Konzepte benötigen. Methoden des Customer Experience Management können sehr vielfältig sein, je nachdem, wo man den persönlichen Schwerpunkt setzt: eher Technologie, eher Coaching und Workshopping, eher analytisch oder strategisch. Also wo anfangen mit dem Lernen? Im i-CEM, dem Institut für Customer Experience Management haben wir eine systematische Weiterbildung für CX Manager entwickelt, die sich über 4 Module an 8 Tagen erstreckt. Hier werden die wichtigsten Themen angerissen und mit den Teilnehmern diskutiert. Darüber hinaus gibt es universitäre Kurse, die auch höchsten wissenschaftlichen Ansprüchen genügen. Einige private Hochschulen bieten sogar Studiengänge an oder stecken in der Planung dafür. Mein heutiger Gast ist Annika Björck. Annika ist Coach und renommierte Dozentin für Customer Experience Management in der Schweiz und Deutschland – für Universitäten aber auch mit einem Online Angebot, den CX Heros. Ich kenne und schätze Annika sehr und weiß mit welcher Leidenschaft sie unterrichtet. Deshalb ist sie der ideale Gesprächspartner für eine systematisch Analyse zur Aus- und Weiterbildung für CX-Manager. Mehr zu Annika Björck gibt es hier https://www.linkedin.com/in/annikabjoerck/ Und zu ihrem Ausbildungsangebot https://cx-heroes.com/ Informationen zum aktuellen Weiterbildungsangebot für CX Manager des i-CEM findest du hier https://www.i-cem.de/cx-weiterbildung?hsLang=de Bitte beachte auch die Informationen zu unserem Sponsor auf der Seite http://sponsor.cx-talks.com

Jessica McCullar, Master Books' Customer Experience Manager and the author of Where Faith Grows Bible Curriuclum, shares how to intentionally disciple your family while homeschooling. Learn practical tips and discover resources that can help your entire family grow in the fear of the Lord.  Recommended Resources: Where Faith Grows Bible Curriculum 10 Minute Bible Journey Is God Really Really Really Real Big Thoughts for Little Thinkers Creation to Babel Will They Stand Ken Ham Morning Basket Raising Them Up: Parenting for Christians Quick Answers to Social Issues Learn More about Discipling your children through Homeschooling and homeschooling curriculum written with a biblical worldview in the Master Books App. 

This episode's guests are Gordon Wadsworth, Customer Experience Manager and Sparky Moir, Customer Orders Manager at BikeFlights. BikeFlights, started in 2009, is an easy-to-use bicycle shipping service and a supplier of easy-to-pack bike shipping boxes. Offering low costs, excellent service, and on-time delivery with every shipment, BikeFlights serves individuals, bike shops, events, and cycling industry businesses. Both Gordon and Sparky play essential roles in leading the BikeFlights Customer Support Team, which serves bikes shops and individuals using BikeFlights. They're also both great bike riders, too! Listen in as we get to know BikeFlights as a company, why they guarantee that BikeFlights is the best way to ship your bike, and finally they will offer up some pro tips for retailers and cyclists alike. Support the show (https://www.nbda.com/donate)

✴️Episode #70✴️

¿Les parece difícil la programación de software? ¿Dificilísima? ¿Lo ven cómo una habilidad hipercompleja reservada solo para los ingenieros en computación? En los últimos años, el desarrollo de software se ha vuelto mucho más sencillo, gracias a herramientas como el Low Code, o “Poco Código”. A diferencia del lenguaje de programación tradicional, las plataformas de Low Code minimizan al extremo el uso de códigos complejos, lo que permite que personas sin habilidades en el desarrollo de software puedan diseñar aplicaciones ellas mismas. Precisamente, de Low Code, sus ventajas, y su potencial para el desarrollo del software en Uruguay discutimos hoy en una nueva edición de La Mesa TIC junto a: Aníbal Gonda consultor en informática, «evangelizador técnico» de GeneXus; Sofía Maiolo, ingeniera en computación, Customer Experience Manager en WorkWithPlus; Santiago Lowy, coordinador de ventas en Interamericana de Cómputos.

Welcome back!!! Lillian, Litany's new Customer Experience Manager, and Veronica dig into the role of mental health in the fashion industry, what it looks like now, what they want it to become, and practical tips that have helped them take care of themselves within different work environments. How does stress inhibit our creativity? How can you tell if someone will be healthy to work with? And what does unhealthy an work environment do to our view of ourselves? Follow along over at @litany.nyc on Instagram or over at www.litanynyc.com to see the vision of healthy creativity Lillian and Veronica have for the fashion industry.

Anna Egan has deep experience in the fields of customer experience, sales, coaching and training. Her product knowledge and project management expertise have seen her play a pivotal role in building high-performing teams for global organisations. "Building mastery in any frontline skill—customer communication, problem-solving, complaint handling, and so on—takes time. It takes multiple coaching touches, repeated practice sessions, and consistent reinforcement. It's like climbing a ladder."

Lindsey is the Customer Experience Manager at the Contractor Sales Academy. She loves sharing her wisdom with contractors who she supports every day at CSA. Show Minute Markers:

On this week's episode, Coach Christian Lafferty reports back from his last visit in store, in Michigan, where he learned something shocking about his predecessor. He and Chris are joined by Customer Experience Manager at Subaru, Jaimie Morris. Jaimie came to the show by way of LinkedIn, through a post that particularly caught our eye with the subject of the post and piqued our curiosity even more with the responses. Listen in as Chris and Coach Christian Lafferty pick-apart a few of Jaimie's posts about ways to positively impact retention in the Service Drive, identify ways managers can get a lot more out of their team, and how the new generation coming in to work at the dealership have very different ways of being motivated. One key? It's not the 70-hour work weeks many in management wear as a badge of honor. That, and much much more on Service Drive Revoluuuuuuutiooooon!

Ellen Broström, Growth and Customer Experience Manager på INDICAL BIOSCIENCE i Zurich delar med sig om att byta jobb under Pandemi Tider, om att testa sina gränser och sin nyfikenhet på världen. I dagens episod kommer vi fundera på... Hur olika jobb och erfarenheter kan bidra till våra liv och karriärer? Hur vi kan välja och ha kul i vår utveckling medan vi söker vår plats i arbetslivet. Hållbarhet Nytänkande Hur hittar man balansen mellan tid, tänkande och strategier.

Mike Demma is the Customer Experience Manager at Adcetera, a full service ad agency in Houston.  He shares his insights into design, including under the hood connections and data, as it pertains to the customer journey for a business.

For years on end there has been this chicken and egg scenario in the contact center world!

 The question is - what comes first - Operational Management or Customer Experience? 

In this episode Dan Ord and I explore the differences in the two roles but also look at what they have got in common. 

And… we will answer the question for you - from our perspective of course! 

 Dan Ord  LinkedIn: https://www.linkedin.com/in/daniellawrenceord/ https://www.omnitouchinternational.com/ My Podcast is produced by: https://www.unavoided.com

Alon Civier is the Customer Experience Manager at HomeBiogas.com, an Israeli startup whose mission is to bring clean and elegant biogas technology to the world. I discovered biogas when I lived in South Africa six years ago. Some remote Zulu villages had installed underground tanks near their cattle, and every day shoveled manure into these tanks. Somehow, as the bacteria in the tanks went to work on the manure, methane was produced, which was siphoned off for use in cooking and heating.

I spoke with Diogo Fonseca e Silva and Cristóvão Silva, the Hotel Manager and Customer Experience Manager, respectively, for the Grand Real Villa Italia Hotel & Spa in Cascais, Portugal. We discussed the elements of a unique vacation, what people want in a resort, why one might want to choose Portugal, and how technology has changed the vacation experience, among other topics.