Podcasts about customer experience manager

In this episode, Bri Conn, CFP® and Melissa Holcombe, DSW, LCSW sit down with Jennifer Crowley, registered nurse, certified life care planner, and founder of The Life Care Experts, for a conversation about what it actually takes to plan for aging with intention. Jennifer has spent over 30 years walking alongside individuals through the most vulnerable chapters of their lives, and she brings a clear-eyed, practical framework for Childfree and solo aging adults who want to stay in the driver's seat of their own care -- even if their health or cognitive abilities change.In This Episode, You'll Learn:Why hope is not a care plan and what the difference between reactive crisis management and proactive life care planning actually looks like in practiceHow Jennifer's seven-step U DECIDE framework helps solo agers and Childfree adults build a structured, values-aligned aging roadmap without feeling overwhelmed by where to startWhy sharing your financial and healthcare information with a trusted person is not about losing control -- it is about preserving it -- and what someone needs to know to step in on your behalf if you cannotWhat dementia-proofing your future actually means, why rural aging requires earlier and more intentional planning than most people realize, and how to start building your care ecosystem before you need itWhy your power of attorney document is only as useful as the conversation you have had with the person you named, and what it costs when that conversation never happensEpisode Guest:Jennifer Crowley is a registered nurse of 32 years, dual certified life care planner and care manager, and founder of The Life Care Experts in northwest Montana. She is the author of 7 Steps to Long-Term Care Planning, The Life Care Management Handbook, and The Ultimate Care Plan Guide, and co-founder of the Life Care Management Institute, which offers over 30 online courses and do-it-yourself resources for aging and life care planning.Connect with Jennifer:7 Steps to Long-Term Care Planning by Jennifer Crowley: available at https://thelifecareexperts.com  Family Aging Life Care Planning online course: https://lifecareexperts.thrivecart.com/familyagingplan/ Instagram: @lifecaremanagementinstitute Facebook: @lifecaremanagementinstitute LinkedIn: linkedin.com/company/lifecaremanagementinstituteEpisode Hosts:Bri Conn, CFP® is a CERTIFIED FINANCIAL PLANNER™, Childfree Wealth Specialist® at Childfree Wealth®, and Customer Experience Manager at Childfree Trust®.Melissa Holcombe, DSW, LCSW is a licensed clinical social worker and Doctor of Social Work with a background in probate court and guardianship. She brings a unique clinical perspective to the intersection of aging, legal planning, and intentional life design for Childfree adults.About Childfree Insights:Childfree Insights delivers education for financial and estate planning without children. It supports people with no kids in making informed decisions about retirement, legacy planning, beneficiaries, and long-term care. Home of Childfree Wealth® and Childfree Trust®.Connect with Us:Ready to work on building better financial habits? Connect with our financial planning team at childfreewealth.com or learn more about estate planning at childfreetrust.com.Follow Childfree Life by Design on your favorite podcast platform and join the conversation on social media:Instagram: https://www.instagram.com/childfreeinsightsFacebook: https://www.facebook.com/ChildfreeInsights/LinkedIn: https://www.linkedin.com/company/childfreeinsightsYouTube: https://www.youtube.com/@ChildfreeInsightsDisclaimer: This podcast is for educational & entertainment purposes. Please consult your advisor before implementing any ideas heard on this podcast.

In this episode, Bri Conn, CFP® sits down with Nikolai Blinow for a conversation about wise mind decision-making, the real definition of rest, and what calm hustle actually looks like when you are building a business on your own terms. Nikolai Blinow built her entire practice around one idea, that you should not have to burn your life down to build a successful business. As a licensed mental health counselor, life coach, and TEDx speaker specializing in professional burnout and adult ADHD, she brings both the clinical framework and the lived experience to back it up.In This Episode, You'll Learn:What the wise mind concept from Dialectical Behavior Therapy actually means and how applying it to business decisions helps you stop swinging between guilt-driven overwork and avoidance of the hard stuff.Why being entirely rational in business is just as problematic as being entirely emotional, and how finding the overlap between the two leads to more grounded, effective decisions.How to use a values inventory to identify whether you are building a business around what you actually care about or unconsciously chasing someone else's definition of success.Why the idea that productivity means being at your desk for 40 hours a week is a byproduct of technology, not human biology.Resources Mentioned:Stolen Focus by Johann Hari: https://stolenfocusbook.com/   Burnout by Emily and Amelia Nagoski: https://www.burnoutbook.net/ Episode Guest:Nikolai Blinow is a licensed mental health counselor, life coach, and TEDx speaker. Her clinical specialties include professional burnout, adult ADHD, and the science of stress. She integrates mindfulness and holistic living with behavioral science in her virtual therapy and coaching practice, and her TEDx talk Yoga and Its Connection to Mental Health has over 300,000 views.Connect with Nikolai on her website: ompowermentpsych.comRequest her Free burnout checklist: ompowermentpsych.com/checklist  And request the values inventory by emailing: nikolai@ompowermentpsych.com Episode Host:Bri Conn, CFP® is a CERTIFIED FINANCIAL PLANNER™, Childfree Wealth Specialist® at Childfree Wealth®, and Customer Experience Manager at Childfree Trust®.About Childfree Insights:Childfree Insights is a trusted resource for life planning without children. It explores financial planning, estate planning, relationships, and long-term decisions for adults building a future without kids. Home of Childfree Wealth® and Childfree Trust®.Connect with Us:Ready to work on building better financial habits? Connect with our financial planning team at childfreewealth.com or learn more about estate planning at childfreetrust.com.Follow Childfree Life by Design on your favorite podcast platform and join the conversation on social media:Instagram: https://www.instagram.com/childfreeinsightsFacebook: https://www.facebook.com/ChildfreeInsights/LinkedIn: https://www.linkedin.com/company/childfreeinsightsYouTube: https://www.youtube.com/@ChildfreeInsightsDisclaimer: This podcast is for educational & entertainment purposes. Please consult your advisor before implementing any ideas heard on this podcast.

Rental properties, passive income, and long-distance real estate investing sound great on social media. The reality looks a lot more like what Justin Brown-Woods actually lived -- two properties across Michigan and Ohio, squatters, stolen copper pipes, three evictions in one year, and a net loss of $25,000 on the first property alone. Bri Conn, CFP® sits down with Justin Brow-Woods, Accredited Financial Counselor® and co-founder of Price of Avocado Toast, for an honest look at what small investors need to know before they buy.In This Episode, You'll Learn:Why rental properties are rarely passive income, and how a single repair -- a sewer pipe, a roof, a set of stolen copper pipes -- can wipe out months of cash flow for a small investor with no cushion to absorb itWhat inheriting tenants actually means, why the deal that looks great on paper can come with problems that no inspection uncovers, and how three evictions in one year became Justin's realityWhy out-of-state investing creates a specific set of risks around property management, oversight, and the gap between what you are paying for and what you are actually gettingHow social media turns real estate investing into a fantasy product, and why the person with 99 properties and a beach vacation is not the same person as the small investor trying to build long-term wealthWhy having trusted people in your corner -- a real estate coach, a financial therapist, a straight-talking property manager -- made the difference between staying stuck and getting out with a planEpisode Guest:Justin Brown-Woods is an accredited financial counselor and co-founder of Price of Avocado Toast, a podcast and financial counseling service he runs with his wife Hailey. He helps people ditch shame, embrace mindful spending, and build a sustainable financial life aligned with their values, with a focus on progress over perfection.Learn more about Justin on his website: priceofavocadotoast.com And on Instagram: https://instagram.com/priceofavocadotoastEpisode Host:Bri Conn, CFP® is a CERTIFIED FINANCIAL PLANNER™, Childfree Wealth Specialist® at Childfree Wealth®, and Customer Experience Manager at Childfree Trust®.About Childfree Insights:Childfree Insights is a trusted resource for life planning without children. It explores financial planning, estate planning, relationships, and long-term decisions for adults building a future without kids. Home of Childfree Wealth® and Childfree Trust®.Connect with Us:Ready to work on building better financial habits? Connect with our financial planning team at childfreewealth.com or learn more about estate planning at childfreetrust.com.Follow Childfree Life by Design on your favorite podcast platform and join the conversation on social media:Instagram: https://www.instagram.com/childfreeinsightsFacebook: https://www.facebook.com/ChildfreeInsights/LinkedIn: https://www.linkedin.com/company/childfreeinsightsYouTube: https://www.youtube.com/@ChildfreeInsightsDisclaimer: This podcast is for educational & entertainment purposes. Please consult your advisor before implementing any ideas heard on this podcast.

Every major life change comes with a to-do list most people don't think about until they're already in the middle of it. The job switch that leaves you a month without a paycheck. The move that triggers a tax bill from a state you no longer live in. The divorce where nobody updated the beneficiary and the ex-spouse got the pension.Being Childfree means more flexibility to make bold moves. It also means more responsibility to plan them deliberately. In this episode, Dr. Jay Zigmont, CFP® and Bri Conn, CFP® walk through the financial and legal checklist that should come with every major life transition, from career pivots and relocations to marriage, divorce, and everything in between. In This Episode, You'll Learn:Why timing a job change can be worth tens of thousands of dollars.How to build a relocation plan that accounts for the costs most people miss.Why a prenup is really a financial conversation first, and how working through money values, spending habits, and what Jay calls compatible baggage.What gray divorce means for Childfree adults and why updating beneficiaries is non-negotiable.How to build a sinking fund for any major life transition, so that when the move, the career pivot, or the life change actually happens, your emergency fund stays untouched and the stress stays manageable.The episode referenced in this conversation can be heard here: https://www.buzzsprout.com/2002436/episodes/18504425Episode Hosts:Dr. Jay Zigmont, PhD, MBA, CFP® is the Founder of Childfree Wealth® and Childfree Trust®. He is also the author of “The Childfree Guide to Life and Money.”Bri Conn, CFP® is a CERTIFIED FINANCIAL PLANNER®, Childfree Wealth Specialist® at Childfree Wealth®, and Customer Experience Manager at Childfree Trust®.About Childfree InsightsChildfree Insights focuses on planning for solo aging and later life without children. It offers trusted education on financial planning, estate planning, and building support systems for people aging independently. Home of Childfree Wealth® and Childfree Trust®.Connect with Us:Ready to work on building better financial habits? Connect with our financial planning team at childfreewealth.com or learn more about estate planning at childfreetrust.com.Follow Childfree Life by Design on your favorite podcast platform and join the conversation on social media:Instagram: https://www.instagram.com/childfreeinsightsFacebook: https://www.facebook.com/ChildfreeInsights/LinkedIn: https://www.linkedin.com/company/childfreeinsightsYouTube: https://www.youtube.com/@ChildfreeInsightsDisclaimer: This podcast is for educational & entertainment purposes. Please consult your advisor before implementing any ideas heard on this podcast.

In this episode, Bri Conn CFP®, Dr. Jay Zigmont, CFP®, and Maddy Roche share four real client stories, the kind that start with someone doing everything more or less right, and then life intervening in ways nobody planned for. These stories are not cautionary tales. They are honest, human reminders that planning is not about predicting the future, it is about being ready for the version of it that actually shows up.In This Episode, You'll Learn:How an inheritance can sit quietly in the background of someone's life for years before a financial planner asks the right question and everything changes.What homeowner's insurance actually needs to cover, why so many people are underinsured without knowing it, and what 80% of home value really means when a tree comes through the roof.Why stock options are often dismissed as monopoly money and what that mindset costs people when an acquisition or IPO creates a narrow, time-sensitive window to save millions in taxes.How one form filed within 30 days with the IRS can protect up to $10 million in stock option gains.Additional Resources Mentioned in this Episode are: Building Your Bench with Maddy Roche and Bri Conn, CFP®https://www.buzzsprout.com/2002436/episodes/18504425 Planning Without Next of Kin | Maddy Roche & Chris Dale, CFP®, CeFT®https://www.buzzsprout.com/2002436/episodes/18748824 What if your Parents Run out of Money | Dr. Jay Zigmont, CFP® & Bri Conn, CFP®https://childfreeinsights.com/resources/podcast/episode-136/ Inheriting Parent Care Responsibility | Dr. Jay Zigmont, CFP® & Bri Conn, CFP®https://childfreeinsights.com/resources/podcast/episode-137/ Episode Hosts:Bri Conn, CFP® is a CERTIFIED FINANCIAL PLANNER®, Childfree Wealth Specialist® at Childfree Wealth®, and Customer Experience Manager at Childfree Trust®.Maddy Roche is Chief Growth Officer at Childfree Trust® and handles all marketing, growth, and prospect engagement. Dr. Jay Zigmont, CFP® is the Founder of Childfree Wealth®, a life and financial planning firm dedicated to helping Childfree and Permanently Childless people, and Childfree Trust®. He is also the author of The Childfree Guide to Life and Money.About Childfree Insights:Childfree Insights is the trusted education hub for people who are Childfree or permanently Childless. It provides guidance on finances, estate planning, relationships, and life decisions for adults without children. Home of Childfree Wealth® and Childfree Trust®, supporting long-term planning for people living without kids.Connect with Us:Ready to work on building better financial habits? Connect with our financial planning team at childfreewealth.com or learn more about estate planning at childfreetrust.com.Follow Childfree Life by Design on your favorite podcast platform and join the conversation on social media:Instagram: https://www.instagram.com/childfreeinsightsFacebook: https://www.facebook.com/ChildfreeInsights/LinkedIn: https://www.linkedin.com/company/childfreeinsightsYouTube: https://www.youtube.com/@ChildfreeInsightsDisclaimer: This podcast is for educational & entertainment purposes. Please consult your advisor before implementing any ideas heard on this podcast.

In this episode, Bri Conn CFP® sits down with Hillary, a client who is Childfree not by choice, for a real-life Childfree Wealth® checkup. Hillary has already done much of the emotional heavy lifting, moving through grief, redefining what her future looks like, and arriving at a place of clarity and intention. Now she is ready to match that clarity with a financial plan that actually fits her life.What unfolds is an honest, grounded conversation about inherited accounts, trust income, estate planning gaps, career sustainability, and what it really means to plan for a future you once imagined differently.In This Episode, You'll Learn:Why a Childfree Wealth® checkup is a discovery session first, and how the process of gathering your financial information can bring surprising clarity before the first meeting even beginsHow the emotional journey from childless not by choice to Childfree by intention shapes the way you save, plan, and envision your futureWhy inherited IRAs come with time-sensitive distribution rules that depend on the original account owner's date of death, and what that means for long-term planningHow to tell the difference between an HSA and an FSA, why it matters more than most people realize, and the triple tax advantage you may already have access toWhy six months of liquid savings carries even more weight when you are single, and how an accessible emergency fund protects you when disability coverage, job changes, or healthcare costs create unexpected gapsThe episode mentioned in this conversation can be found here: https://childfreeinsights.com/resources/podcast/episode-168/ Episode Host:Bri Conn, CFP® is a CERTIFIED FINANCIAL PLANNER™, Childfree Wealth Specialist® at Childfree Wealth®, and Customer Experience Manager at Childfree Trust®.About Childfree Insights:Childfree Insights is a trusted resource for life planning without children. It explores financial planning, estate planning, relationships, and long-term decisions for adults building a future without kids. Home of Childfree Wealth® and Childfree Trust®.Connect with Us:Ready to work on building better financial habits? Connect with our financial planning team at childfreewealth.com or learn more about estate planning at childfreetrust.com.Follow Childfree Life by Design on your favorite podcast platform and join the conversation on social media:Instagram: https://www.instagram.com/childfreeinsightsFacebook: https://www.facebook.com/ChildfreeInsights/LinkedIn: https://www.linkedin.com/company/childfreeinsightsYouTube: https://www.youtube.com/@ChildfreeInsightsDisclaimer: This podcast is for educational & entertainment purposes. Please consult your advisor before implementing any ideas heard on this podcast.

Sister Monica Clare knew from a young age that marriage and children were not her calling. She just spent decades being told otherwise. By the time she made it to the Groundlings in LA, she had checked every box society handed her: the career, the marriage, the full script, and none of it fit. What came next was a $150,000 debt payoff, a cross-country search for a convent that actually aligned with her values, and a vow of poverty that she says left her feeling more taken care of than ever before.In this episode, Bri Conn CFP® sits down with Sister Monica Clare, Episcopal nun and author of A Change of Habit, for a conversation about what it actually takes to stop living for other people's expectations and start designing a life around who you actually are.In This Episode, You'll Learn:Why the pressure to marry and have children has always been more economic than emotional.How the Episcopal Church differs from Roman Catholicism and other denominations, and why its LGBTQ-affirming, progressive theology surprised even BriWhat it costs to become a nun, financially and otherwise, and how Sister Monica Clare paid off $150,000 in debt before she could answer her calling.How communal living under a vow of poverty actually works, what $50 a month in allowance looks like in practice.Why the doors that close are just as important as the doors that open, and how Sister Monica Clare learned to read the difference between a path that is hard and one that is wrongEpisode Host:Bri Conn, CFP® is a CERTIFIED FINANCIAL PLANNER®, Childfree Wealth Specialist® at Childfree Wealth®, and Customer Experience Manager at Childfree Trust®.Episode Guest:Sister Monica Clare is a nun at the Community of St. John Baptist, an Episcopal religious order based in Mendham, New Jersey. She is the Superior of the convent and will soon be an ordained priest. She is a trained spiritual counselor specializing in religious trauma, mental illness, and addiction.Her forthcoming memoir, A Change of Habit, was released on April 29, 2025 by Crown and Sugar23 Books at Penguin Random House. Before becoming a nun in 2012, she worked as a photo editor in Los Angeles and was a member of the Groundlings Sunday Company. She started her TikTok account, @nunsenseforthepeople, in June 2021, to make people laugh and to demystify life as an Episcopal nun. To her great surprise, the popularity of her TikTok channel has continued to grow and she now has over 227K followers and 2.9M likes.Follow her on Tiktok: https://www.tiktok.com/@nunsenseforthepeopleAbout Childfree InsightsChildfree Insights focuses on planning for solo aging and later life without children. It offers trusted education on financial planning, estate planning, and building support systems for people aging independently. Home of Childfree Wealth® and Childfree Trust®.Connect with Us:Ready to work on building better financial habits? Connect with our financial planning team at childfreewealth.com or learn more about estate planning at childfreetrust.com.Follow Childfree Life by Design on your favorite podcast platform and join the conversation on social media:Instagram: https://www.instagram.com/childfreeinsightsFacebook: https://www.facebook.com/ChildfreeInsights/LinkedIn: https://www.linkedin.com/company/childfreeinsightsYouTube: https://www.youtube.com/@ChildfreeInsightsDisclaimer: This podcast is for educational & entertainment purposes. Please consult your advisor before implementing any ideas heard on this podcast.

Women could not open their own bank accounts without a man's signature until 1974. That is not ancient history. The people who lived through it are still alive. And the financial world Childfree women are navigating today was built in that shadow.In this episode, Bri Conn, CFP® sits down with Grace L. Williams, financial journalist and author of Give Her Credit, to trace the women's banking movement from a living room in Denver to the laws that changed everything. Grace spent nearly a decade researching the founders of Women's Bank, the legislation that finally gave women access to credit, and the remarkable, often overlooked stories of the women who made it happen. In This Episode, You'll Learn:Why women's access to credit is recent history that still shapes how Childfree women plan today.How the founders of Women's Bank in Denver built something extraordinary within the constraints of their time, and what their stories reveal about financial autonomy, resilience, and the power of collective action.Why lenders once required women to disclose their reproductive plans before applying for a loan.How access to credit changed the calculus of marriage, independence, and life design for women, and what it means to build a financial life grounded in choice rather than circumstance.Why financial rights remain fragile and worth protecting, and what the arc of the women's banking movement can teach us about where we are now and what we stand to lose.Episode Host:Bri Conn, CFP® is a CERTIFIED FINANCIAL PLANNER®, Childfree Wealth Specialist® at Childfree Wealth®, and Customer Experience Manager at Childfree Trust®.Episode Guest:Grace L. Williams is a financial journalist, content strategist, and author with over 20 years of experience translating complex financial and cultural topics into accessible, engaging narratives. Her work has been featured in The Wall Street Journal, Forbes, Harvard Business Review, and Yahoo Finance. She is the author of “Give Her Credit” (Little A, 2025), which chronicles the women's banking movement and the rise of female financial empowerment. Grace is an alumna of the Columbia University Graduate School of Journalism and has spent her career following the money to understand what people buy, why they buy it, and what it reveals about culture and power.Find Grace on LinkedIn: https://www.linkedin.com/in/grace-l-williams-547a054/Give Her Credit is available at independent bookstores, Amazon, Barnes & Noble, and Target.About Childfree InsightsChildfree Insights delivers education for financial and estate planning without children. It supports people with no kids in making informed decisions about retirement, legacy planning, beneficiaries, and long-term care. Home of Childfree Wealth® and Childfree Trust®.Connect with Us:Ready to work on building better financial habits? Connect with our financial planning team at childfreewealth.com or learn more about estate planning at childfreetrust.com.Follow Childfree Life by Design on your favorite podcast platform and join the conversation on social media:Instagram: https://www.instagram.com/childfreeinsightsFacebook: https://www.facebook.com/ChildfreeInsights/LinkedIn: https://www.linkedin.com/company/childfreeinsightsYouTube: https://www.youtube.com/@ChildfreeInsightsDisclaimer: This podcast is for educational & entertainment purposes. Please consult your advisor before implementing any ideas heard on this podcast.

Finances have never been a level playing field for women, and for women who are Childfree, the landscape gets even more specific. It was only 1974 when the Equal Credit Opportunity Act gave women the legal right to open their own credit accounts, and the echoes of that delayed access still shape how women experience wealth, work, and financial security today.In this episode, Maddy Roche and Bri Conn, CFP®, sit down for an honest conversation about what the numbers actually say about Childfree women and money. From the real cost of single hood to the gender wage gap that nearly disappears among Childfree women, they walk through the data, the disparities, and the roadmap that makes intentional planning possible. They also cover the eight No Baby Steps, with a lens specifically focused on what solo aging and long-term financial independence look like for women without children.In This Episode, You'll Learn:Why the "singularity tax" is a real financial challenge for Childfree women, and how the Fidelity study should factor into your planning.Why Childfree women have the highest median net worth among any demographic 55 and older, and how understanding that data can help counter the financial anxiety and internalized pressure that so many single women carry.How the eight No Baby Steps provide a financial foundation built specifically for Childfree life.Why estate planning looks fundamentally different without traditional next of kin, and how tools like wills, living wills, powers of attorney, and a trust protect your autonomy when the healthcare or legal system might otherwise step in.How to approach the often-overlooked step of planning for aging parents, and why being proactive protects both you and them.Episode Hosts:Maddy Roche is Chief Growth Officer at Childfree Trust® and handles all marketing, growth, and prospect engagement. She understands the challenges of being Childfree as it relates to estate planning and is passionate about educating her community about ways to prepare.Bri Conn, CFP® is a CERTIFIED FINANCIAL PLANNER®, Childfree Wealth Specialist® at Childfree Wealth®, and Customer Experience Manager at Childfree Trust®.About Childfree InsightsChildfree Insights is the trusted education hub for people who are Childfree or permanently Childless. It provides guidance on finances, estate planning, relationships, and life decisions for adults without children. Home of Childfree Wealth® and Childfree Trust®, supporting long-term planning for people living without kids.Connect with Us:Ready to work on building better financial habits? Connect with our financial planning team at childfreewealth.com or learn more about estate planning at childfreetrust.com.Follow Childfree Life by Design on your favorite podcast platform and join the conversation on social media:Instagram: https://www.instagram.com/childfreeinsightsFacebook: https://www.facebook.com/ChildfreeInsights/LinkedIn: https://www.linkedin.com/company/childfreeinsightsYouTube: https://www.youtube.com/@ChildfreeInsightsDisclaimer: This podcast is for educational & entertainment purposes. Please consult your advisor before implementing any ideas heard on this podcast.

Join Strider Bikes' Jennifer Crawford, Customer Experience Manager, and Kent Jacobs, Product Manager, as they discuss how Strider supports dealers, grows youth cycling, and advocates for fun-first riding experiences.From the Strider Rider Fund to strategies for expanding your kids bike department, discover practical tips to engage families and develop the next generation of cyclists. Support the show

The most practical CX breakthroughs are happening in day-to-day choices by leaders who meet their organizations where they are. From the Medallia Experience 2026 conference in Las Vegas, we pull together no-fluff lessons on turning insights into impact, leading with intent, and using AI to accelerate change—without overpromising. Jeannie talks with Experience Transformation Award winner Paloma Paraja, Customer Experience Manager at Santalucía Seguros, about breaking down silos in a 100-year-old insurer by unifying Voice of Customer, empowering internal champions, and turning feedback into stories teams can act on. She also reconnects with Camille Kremer, Senior Director of Customer Experience at Holiday Inn Club Vacations, for a masterclass in prioritization—using driver modeling and smart experiments to separate noise from real impact, and applying AI to speed service and personalization without eroding trust. Plus, we chat about an Experience Is Everything book club with Deborah Bearden, Enterprise Customer Experience Manager at Simmons Bank.The theme: progress over perfection. Choose high-impact actions. Test, measure, and scale what works. Let AI amplify a strategy you've already defined.Enjoyed the conversation? Follow the show, share it with a CX friend, and leave a quick review to help more leaders find it. Have a question or story to add? Leave me a voicemail at askjeannie.vip.Follow our guests on LinkedIn:Paloma Paraja -- https://www.linkedin.com/in/paloma-paraja/Camille Kremer -- https://www.linkedin.com/in/camillekremer/Deborah Bearden -- https://www.linkedin.com/in/deborah-bearden/Resources Mentioned:Order your copy of Experience Is Everything -- http://experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- http://CXIMembership.comExperience Investigators Website -- https://experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact. Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

Today's episode of the Punk CX podcast features three interviews I recorded whilst at Medallia's Experience event in Las Vegas on the 10th, 11th and 12th February. The interviews are with Sid Banerjee, Chief Strategy Officer at Medallia, Mike Murchison, co-founder and CEO of Ada, and Paloma Paraja, Customer Experience Manager at Santalucia Seguros. We cover the big themes of the conference, the latest developments at Medallia, agentic CX, building an ACX team, the importance of context in empathy and what it takes to deliver an award-winning customer experience. This interview follows on from my recent interview – The dangers of a CCaaS monoculture – Interview with Paul Hughes of Mitel – and is number 574 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

Today's show features: Tony Starkey, Customer Experience Manager at Bob Poynter Family of Dealerships Alexi Venneri, CEO of DAS Technology Chris Ruder, General Manager at Northcutt Chevrolet This episode is brought to you by: Repair360 – If you're in the used car business, you know wasted time is wasted money. Check out Repair360—the first and only reconditioning software that connects every function in the dealership to tighten recon and help you sell more cars — No more hounding vendors. Goodbye endless texts and hallway chases. Repair 360 connects all the dots. See where every car is and what its recon is costing minute-to-minute in real time. Visit repair360.com DAS Technology – Digital Air Strike helps dealerships attract, convert, and retain more customers with a single-platform approach that powers your inventory merchandising, customer data experience, social media, reputation management, and more. We bring innovation to your dealership with cutting-edge technology like AI-powered videos for recall and declined service follow-up. Now, we're taking you behind the scenes with a 10-Part Dealer-to-Dealer Masterclass from our Ultimate 20 Summit in Naviva, Mexico. Real strategies shared by top dealership leaders, recorded just for you. Insights you can't Google or ask ChatGPT — available free for a limited time at Ultimate20Group.com. Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It's the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠⁠https://carguymedia.com/cdglive⁠⁠ and we hope to see you in Vegas! — Check out Car Dealership Guy's stuff: CDG News ➤ h⁠⁠⁠⁠⁠⁠⁠⁠⁠ttps://news.dealershipguy.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠ CDG Jobs ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://jobs.dealershipguy.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠ CDG Recruiting ➤ h⁠⁠⁠⁠⁠⁠⁠⁠⁠ttps://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠ My Socials: X ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.twitter.com/GuyDealership⁠⁠⁠⁠⁠⁠⁠⁠⁠ Instagram ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/cardealershipguy/⁠⁠⁠⁠⁠⁠⁠⁠⁠ TikTok ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.tiktok.com/@guydealership⁠⁠⁠⁠⁠⁠⁠⁠⁠ LinkedIn ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/cardealershipguy/⁠⁠⁠⁠⁠⁠⁠⁠⁠ Threads ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.threads.net/@cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠ Facebook ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.facebook.com/profile.php?id=100077402857683⁠⁠⁠⁠⁠⁠⁠⁠⁠ Everything else ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠dealershipguy.com

US President Donald Trump is set to arrive in the UK for his unprecedented second state visit to the country. The trip has sparked controversy and thousands are expected to take part in a series of anti-Trump protests. He will meet with Prime Minister Sir Keir Starmer for talks on trade, investment, Ukraine and Gaza. Nick Dearden, director of Global Justice Now and spokesperson for the Stop Trump Coalition is here to discuss what's at stake for the UK.And in part two, Transport for London (TfL) is celebrating 125 years of the Central line with a treasure hunt open to all on Saturday, at this year's Open House Festival. We're joined by Ann Gavaghan, Customer Experience Manager at Transport for London, to find out more. Hosted on Acast. See acast.com/privacy for more information.

Send us a textSHOUTOUTS If you want a shout out for you or someone else you love on the show,  email us at info@runeatdrink.net or call us and leave a message at 941-677-2733Run?  I thought you said, “Rum, Eat, and Drink” with Siesta Key Rum's Customer Experience Manager, Kevin MoroneyBack in Episode 305 we talked about Siesta Key Rum Distillery.  Over the summer in the past we have celebrated rum during National Mojito Day (July 11), National Rum Day (August 16), and National Mai Tai Day (August 30).  We are preparing you now for the two upcoming days that celebrate the spirit itself and one of our favorite ways to enjoy it.  How?  By highlighting some of our favorites from Siesta Key Rum. Kevin Moroney, a part of the family behind Siesta Key Rum, and the Customer Experience Manager there took time to sit down on a Sunday morning and talk with us about how this popular and award-winning distillery got started and some great ways to enjoy this spirit with food and beverage.  Find out more and book your tour at siestakeyrum.com.  Support the showTHAT'S A WRAP! Thank you for listening! Because of your support, we are in our ninth year of the podcast! Don't forget to follow us and tell us where to find you next on our website, Facebook, Instagram, and X. Also, check out our store on the website and get some swag, thanks to Pure Creative Apparel. Thanks to www.PodcastMusic.com for providing the music for this episode, too!

Another Agentforce Guinea Pig has joined the show… She's here to tell you if you think rolling out AI is as easy as flipping a switch, think again.From early mistakes to surprising wins, Laura Meschi, Customer Experience Manager at Secret Escapes, walks us through what it actually takes to train an AI agent that can truly support customers.We dive into why ROI isn't the best measure of AI success, how customer effort scores skyrocketed after launching Agent Force, and why CX leaders need to start simple and think long-term. Laura also pulls back the curtain on what it really takes to train an AI agent — and why you absolutely shouldn't DIY your rollout.If you're a B2B leader wondering how AI agents fit into the future of customer success, this conversation will hit home. Key Moments: 00:00: Laura Meschi's AI Agent Rollout at Secret Escapes02:45: Secret Escapes' Agentforce: Lessons from a First-Mover11:14: Surprise Wins and the Underrated Power of Human QA16:41: How Agentforce Reshaped the CX Team (Without Cutting Headcount)22:26: Guardrails, Limits, and Finding the Sweet Spot for AI Use Cases26:30: Why Clean, Centralized Data Is the Real AI Superpower27:18: Don't DIY Your AI: The Case for Bringing in Experts29:58: How AI Improved CES and Transformed Customer Perception34:50: What's Next: Future AI Strategies and Upcoming Salesforce Tools37:21: Reimagining CX: Using AI to Build Relationships, Not Just Efficiency40:37: Start Simple, Prioritize Data, and Train for the Long Game  –Are your teams facing growing demands? Join CX leaders transforming their AI strategy with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org

In this episode Kat interviews Alexandria Davis.  Alexandria serves as a Customer Experience Manager at NetSupport Inc. Starting at NetSupport in 2022, Alexandria is a valued team member that consistently exceeds her goals in retention, collaborates with her team to ensure customer success and attends technology conferences to spread awareness, connect with customers and provide demos. She believes that entering the technology industry is ideal even if your education or background didn't originate there. Alexandria is a firm believer in expanding your network to get to your ideal role. She is more than happy to connect on LinkedIn to offer any assistance she can.  Here are some of the questions we asked Alexandria: Can you please introduce yourself and tell us about your role at NetSupport? Who are you outside of NetSupport? How did you get into your role? What has your experience been like working in a tech company (including challenges and benefits)? Did you ever thinking about working in tech when you were at school? What are your favourite aspects of your role? What would be your advice for someone interested in a role like yours? Connect with Alexandria to learn more: LinkedIn -   / alexandriardavis  

According to the 2025 Prosperity Recruitment Employment & Salary Survey, nearly 70% of the workforce in Ireland is considering a job change in the upcoming year. This significant shift highlights salary stagnation, return to office demands, growing uncertainty and evolving career aspirations among employees amidst a dynamic economic landscape. The survey reveals that 44% of employees have seen their companies experience a workforce reduction over the past year, potentially contributing to the workforce's desire for change. In parallel, 53% of managers acknowledge that external factors such as geopolitical instability, economic challenges, and technological disruption are influencing their decision-making. This external pressure is reshaping strategic priorities across industries. As one Agency Manager notes, "The current state of the economy and consumer confidence is definitely impacting business," with knock-on effects on client budgets and spending. Employee sentiment mirrors managerial concerns, with 2 in 3 workers reporting increased professional uncertainty. Factors driving this include layoffs, limited job opportunities, rising living costs, and the disruptive potential of AI technologies. Jobseekers, especially in the marketing and professional services sectors, are feeling the pressure of a more competitive job market. A marketer observes, "It's a more competitive employment market than ever before," as companies scale back hiring amid slower growth forecasts. Despite these challenges, the proactive stance of the workforce indicates a strong desire for growth and stability in a rapidly changing market. "As businesses navigate these turbulent times, understanding employee intentions and external pressures is crucial for strategic planning," said Gary Mullan, CEO at Prosperity. AI's Growing Role in the Workforce As AI continues to reshape the workplace, the use of tools like ChatGPT has become a key part of daily routines for many employees. According to the 2025 Prosperity Recruitment Employment & Salary Survey, over 68% of workers now use ChatGPT at least once a week, reflecting a notable 20% increase from last year. This shift indicates the growing integration of AI tools into everyday tasks, as more businesses adopt these technologies for efficiency and support. A Customer Experience Manager points out that "AI is a key technological change impacting the CX industry," while others foresee it reducing reliance on agencies, with one Agency Marketer stating that clients may bring "creatives in-house" to save costs, potentially undermining performance. Despite initial concerns that AI would lead to mass job losses, the survey found that 81% of employees now believe their jobs will evolve, rather than be replaced, by AI in the coming years. "While AI's potential remains undeniable, the transition appears to be more gradual and manageable than initially anticipated" says Gary Mullan, CEO at Prosperity Recruitment. Salaries Projected to Remain Flat in 2025 as Companies Maintain Caution Despite Interest Rate Cuts As companies continue to navigate a volatile economic landscape, salary expectations for 2025 are projected to remain flat. Despite recent interest rate cuts, businesses are adopting a cautious approach to compensation, reflecting ongoing uncertainties in the global economy. This trend is particularly evident across sectors like full-service agencies, where salaries for non-leadership positions have seen minimal growth. However, leadership roles, such as Head of eCommerce or Marketing Director, continue to offer competitive packages, with salaries ranging from €85,000 to €150,000. On the client-side, digital and product roles offer slightly higher compensation, especially for experienced professionals. Data analytics is also seeing steady growth, with senior roles like Head of Data Analytics exceeding €90,000 for those with five or more years of experience. Despite these variations, the broader trend indicates t...

How do you navigate a career pivot as a new parent, especially when you realize your old job, that you still love, just doesn't fit your life anymore?In this episode, you'll meet Lauren Rose Eimers from Boise, Idaho, who's been on a winding career journey, moving from mental health to genetic counseling and ultimately to customer experience leadership in the tech startup world. We dive into her “one foot in, one foot out” approach to taking calculated risks, the importance of finding small moments of joy in daily work, and how becoming a parent reshaped her career priorities. Lauren shares her insights on balancing work and family, the highs and lows of big career changes, and how dreaming big and taking bold steps can lead to a truly fulfilling career.Connect with Lauren RoseLinkedIn: https://www.linkedin.com/in/lauren-rose-e/Coaching: https://perfectedpath.com/  Thanks for tuning in to The Career Flipper podcast!If you loved this episode, spread the word! Share it with a friend, hit that subscribe button and don't forget to leave a review—it really helps spread the word to more career flippers like you. Let's Connect:Join the flippin' fam: thecareerflipper.comTikTok: https://www.tiktok.com@thecareerflipperInstagram: http://instagram.com/thecareerflipperpodGot a career flip story? I want to hear all about it & have you on an episode! Whether you've flipped or are about to, or right smack in the middle of a flip, drop me a line: hello@thecareerflipper.com Want to support the show? You can hire me to speak at your event about career changes or let's collaborate through affiliates or sponsorships. Interested? Reach out at hello@thecareerflipper.com Take my customer service courses, maybe? Before being laid off, I spent years in customer experience leadership, helping teams improve how they serve their customers. That work didn't stop with my corporate job—it's now helped over 12,000 students worldwide through the online courses I've built. Whether you're looking to switch to customer service or sharpen your skills, these courses are packed with real-world tips, from handling tough conversations to managing customer interactions. Check them out at thecareerflipper.com/courses! Other ways to get involved with the show:Buy me a coffeeCheck out my furniture flipsIntro & outro music by audionautix.com!

60% of Americans are choosing cremation instead of burial, and that number is rising. They want a smaller environmental footprint, as well as a memorial that reflects their values. Many families are looking for a place with a marker, where they can visit and remember. Better Place Forests is helping them achieve that goal by giving them end-of-life options that are more balanced and connected to nature. Gillian Nye is the Customer Experience Manager of Memorial Ceremonies at Better Place Forests and is here to talk about what they can do for you and your family.Find Gillian Nye and Better Place Forests online:https://www.betterplaceforests.com/Find me online:This Sustainable Life: Solve For Nature Podcast: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://shows.acast.com/solvefornatureBlog: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://verdantgrowth.blog/⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.youtube.com/c/verdantgrowth⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/VerdantGrowth⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.facebook.com/realverdantgrowth⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠http://instagram.com/verdant.growth ⁠⁠⁠⁠⁠⁠⁠⁠⁠or ⁠⁠⁠⁠⁠⁠⁠⁠⁠http://instagram.com/verdantgrowthofficial Hosted on Acast. See acast.com/privacy for more information.

David Wales' interest in human behaviour stems from his career in the UK Fire Service. While there he held roles as investigation and research lead, emergency incident command and he helped develop national policy. In that time, he became fascinated by the reality that despite best advice, humans often risk their lives when confronted with emergency situations. In this episode, Cat, Dom and Jen hear what David has learned about crisis communication. By focusing on human behaviour rather than cost, efficiency and standardisation, organisations can create shared language and communication that aids understanding for an optimal number of stakeholders.   Takeaways Effective crisis communication requires understanding human behavior and the lived experience of individuals in crisis situations. There is often a communication breakdown between public service providers and recipients, leading to a lack of understanding and satisfaction with the services provided. Empathy, humility, and relatedness are essential in crisis communication to connect with individuals on a human level. Emotions play a significant role in crisis situations, and communication needs to consider the emotional mindset and psychology of individuals. Building relationships and trust with the community is crucial for effective crisis communication. Understand and respect the perspectives of others in communication Build trust and involve employees in decision-making processes Prioritize community preparedness and responsiveness in crisis situations Shift from top-down approaches to bottom-up approaches in organizations Build relationships, be curious, and work with people to create effective communication strategies   About David Wales  David advocates for rethinking the relationship between organisations and people to improve the wellbeing and performance of both. He is the Founder of the SharedAim Ltd consultancy which has a unique approach to helping organisations deal with the cost and disruption of unexpected behaviours (for example by employees, customers, partners or any other groups it interacts with). He is also the Founder and host of the Purposefully Human Community which provides a space for anyone interested in the benefits of creating organisations that work with, and celebrate, what it means to be human. A multi-award winning professional, established presenter, facilitator and author, he is currently writing a book outlining how organisations can authentically work with human behaviour, rather than against it. Prior to this David was an operational fire and rescue (FRS) officer with responsibilities for community safety and fire investigation. It was here that he first developed an understanding and interest in all aspects of communication. He also led a pioneering research programme into human behaviour (when encountering a fire in the home) which remains influential on international thinking and practice. And this subsequently led to David being appointed as the first Customer Experience Manager in the FRS.

On this episode of South Sound Connected, we talk with Dezra Nauls, Customer Experience Manager. Pierce Transit is embarking upon a number of improvements designed to deliver superior experiences, value, and growth for customers. We learn how Dezra and his team are putting the agency's strategic plan into action. 

EPISODE SUMMARYIn the ever-evolving world of SaaS, where personal touch and customer satisfaction are critical, it's essential to grasp the nuances of customer experience and relationship management. I was thrilled to chat with Richard Weylman, a distinguished business consultant and Hall of Fame keynote speaker this week. Richard offered invaluable insights from his upcoming book, "100 Proven Ways to Acquire and Keep Clients for Life."PODCAST-AT-A-GLANCEPodcast: Scale Your SaaS with Matt WolachEpisode: Episode No. 315, “Proven Ways to Acquire and Keep Customers for Life - with Richard Weylman”Guest: Richard Weylman, Coach, Speaker, and AuthorHost: Matt Wolach, a B2B SaaS Sales Coach, Entrepreneur, and InvestorSponsored by: LeadfeederTOP TIPS FROM THIS EPISODEUnderstanding the Customer's PerspectiveEvaluating Customer ReevaluationCultivating Deeper ConnectionsInnovative Follow-up TechniquesEPISODE HIGHLIGHTSThe Four Core Attributes of Customer InteractionThe Impact of Authentic CommunicationConclusion: The Art of Customer ExperienceTOP QUOTESRichard Weylman[17:14] “You have a CRM, but what you really need to build out is a CXM, Customer Experience Manager.”[22:55] “You're not in the software business. You're in the people business.”Matt Wolach[16:57] “There are specific words within a software sales process that if you say them, it's going to kill the deal, and specific things you can do that actually accelerate the deal.”LEARN MORETo learn more about Richard, visit: https://richardweylman.com/You can also find Richard Weylman on LinkedIn: https://www.linkedin.com/in/richard-weylman-keynotespeaker/For more about how Matt Wolach helps software companies achieve maximum growth, visit https://mattwolach.com.Head over to leadfeeder.com and sign up for a 14-day (no strings attached) free trial: https://www.leadfeeder.com/ Get even more tips by following Matt elsewhere: Sales Tips LinkedIn Twitter Instagram

Kelsey Mercuri, the Customer Experience Manager at All American Field House joins Larry to discuss the closing of the Monroeville Convention Center and how they can use their space for conventions without a venue.

Mi invitada es Andrea Carvajal Romero - Customer Experience Manager @ Treinta … Y….  La pregunta que matamos es ¿Cómo usar y enseñar empatía a tu equipo?Aquí están las increíbles empresas que quiero celebrar que hacen posible este podcast:Kinnto:50% de los empleados dicen NO tener tiempo para entrenarse, 60% de las personas aprendieron luego de consumir contenido con Tiktok, Youtube, Instagram, LinkedIn, o Twitter, y 75% de los gerentes están insatisfechos con sus programas de aprendizaje porque no ven los resultados. Por eso creamos Kinnto.Kinnto empodera a tu talento con aprendizaje ágil con una experiencia más rápida que tomar una taza de café. Si buscas una nueva forma de mover innovación, agilidad, liderazgo, ciberseguridad, y muchas más competencias, ingresa a www.kinnto.ai para agendar una cita y déjanos mostrarte con evidencia el impacto de Kinnto. Una vez más www.kinnto.aiTemas Tocados:La empatía es clave en customer experience para conectar emocionalmente con los usuarios y generar confianza.Enseñar empatía: comunicación clara, identificar el potencial de cada miembro y delegar responsabilidades según habilidades.Manifestaciones de empatía: respirar antes de responder a usuarios difíciles, reconocer situaciones personales que influyen en el comportamiento.Implementar empatía en el liderazgo: crear un clima laboral positivo, establecer metas claras y fomentar el crecimiento personal de los colaboradores.Chapters:(00:00) - Introducción y presentación de la invitada (04:51) - Experiencia personal en el uso de la empatía (08:37) - Enseñando empatía a los equipos (11:24) - Aplicación práctica de la empatía en el trabajo (16:08) - Recomendaciones para implementar la empatía en el liderazgo (17:52) - Despedida y cierre Si te gusta el podcast, ¿podrías dejar una breve reseña en Spotify o Apple Podcasts | iTunes? Es rápido, no duele y hace una gran diferencia.Aquí hay algunas cosas más interesantes que podrían gustarte:The Frye Show.com - Otro podcastNewsletter - El Conejo BlancoKinnto - StartupLinkedIn - robbiejfryeTwitter - robbiejfryeInstagram - robbiejfryeFacebook - robbiejfrye

While many of you may know her as our Customer Experience Manager, did you know that Tiffany Masten is also a seasoned Wedding Dress stylist with over 16 years of experience? She's a true expert in the field and has helped countless brides find their dream dress. In this episode, Tiffany will be sharing her wealth of insights on all things wedding dresses—from finding the perfect dress to dealing with those inevitable fears that might arise as you second guess your purchase. And that's not all! You'll also get an exclusive firsthand account of my own wedding dress shopping journey.  Hearing from Tiffany before you go dress shopping is an absolute game-changer!

Podcast with Marvin Burton TRX Customer Experience Manager Part 2   I loved having Marvin Burton on the podcast SO much that we are back with Part 2! Marvin shares more wonderful insight into how to improve your customer experience in fitness. Listen wherever you get your Podcasts on the Rachel Holmes Podcast show and leave your thoughts/comments/questions #podcast #fitnesspodcast #fitnessindustry #trx #podcasting

A virtual content capture is a method used to gather content remotely from clients or individuals in different locations. It allows for flexibility and creativity in content creation, resulting in a diverse range of assets that can be used effectively in social media marketing and other promotional efforts. In this episode, creative nerd and Visual Content Strategist, Hannah Maymon, is joined by our Customer Experience Manager, Kristy Plucker, to discuss the concept of a virtual content capture and its significance in social media marketing.

Podcast with Marvin Burton TRX Customer Experience Manager   I loved having Marvin Burton on the podcast who shares some wonderful insight into how to improve your customer experience in fitness. Follow the Rachel Holmes Podcast Facebook.com/RachelHolmesFitness Instagram.com/RachelLHolmes https://www.linkedin.com/in/rachelholmesuk/ Tiktok.com/RachelHolmes

In this episode, host Nate Brown is joined by Jenny Dempsey, Customer Experience Manager for Appeal Sciences for a discussion on the importance of voice of customer. Learn how it can be a rallying point for your CX team and entire company, and how to use it to beat burnout, foster engagement, create trust among teammates, and ultimately, create a better product or service for your customers.

Join Holly Moore, host of the "Anything is Possible" podcast, as she sits down with Jimmy Charnock, Community & Customer Experience Manager at Represent Clothing.@jimmycharnock on TikTok@representclo on InstagramDiscover the secrets behind the success of Represent Clothing, as Jimmy shares his personal journey and the evolution of the brand from its early days to the fashion sensation it is today. Gain valuable insights into the world of social media and marketing, and learn how to build a strong and engaged community around your brand.Get inspired and learn from the best with Jimmy's top tips and guidance for success in the fashion and social media industries. Share your own insights and join the conversation by tagging us on social media @anythingispossiblebrand and @iamhollymooreevents."Building a Thriving Community with Jimmy Charnock" is a must-listen for fans of Represent Clothing and anyone looking to improve their skills in social media and marketing. Stay tuned for more engaging content by following us on Youtube and Instagram. #RepresentClothing #SocialMediaMarketing #BrandBuilding.If you're enjoying the Anything Is Possible podcast please head over to iTunes and leave us a 5 star rating and a review, this helps us reach new listeners and more amazing guests!

In this episode, our guest host, Wes McChristian is joined by Jonathan Henault, Customer Experience Manager at Kentico. They discuss creating a customer journey map to improve customers' overall experience, the idea of implementing digital maturity in your business's roadmap, and more. Digital Experience Maturity, also referred as, Customer Experience Maturity is defined as a company's capability in measuring and delivering digital customer experiences across its main touchpoints. This podcast is brought to you by Americaneagle.com Studios. Follow this podcast wherever you listen to them! Connect with: Lessons for Tomorrow: Website // Twitter // Instagram // Facebook // YouTube Tim Ahlenius: LinkedIn // Twitter Wes McChristian: LinkedIn Jonathan Henault: LinkedIn Resources: Calculating Digital Experience Maturity - Kentico

Research shows that Experiential Learning makes up 70% of professional development, but often doesn't get the bulk of the budget in talent development programs. In this episode, we'll discuss what Experiential Learning is and what it's not, and best practices for creating experiential learning programs. Our host Amanda Mosteller talks with Jessica Manning, Director of Learning and Development at Paycor, and Ryane Rottinghaus, Customer Experience Manager at Altafiber. They will share Experiential Learning stories and implementation strategies for companies of every size and any budget. Let's join the conversation!

Discipleship begins at home and Where Faith Grows is a homeschool Bible curriculum designed to guide parents through the process. Jessica McCullar, the author of this series and Master Books' Customer Experience Manager, joins the podcast to discuss the importance of discipling your children. She shares biblical wisdom and practical insights that will help you as you intentionally train your child to love and trust God. Don't miss Jessica's explanation of what students learn in Level 1 and Level 2 of this unique series.  Links: Where Faith Grows Level 1 Where Faith Grows Level 2 Master Books Academy   Show Highlights 1:52 - Testimony of 2 salvations in one family who used WFG 1. 2:59 - Why a discipleship Bible curriculum is needed for elementary students and their families. 3:31 - The Bible gives parents the role of discipleship. 3:58 - "We are all disciples." What is is important is who is discipling us. 4:33 - What does biblical discipleship look like 6:56 - Discipleship doesn't have to be difficult. But it must be intentional. 8:49 - Both Where Faith Grows 1 and 2 focus on teaching the student who God is and developing godly character traits. 11:03 - Memory verses are a part of Where Faith Grows Levels 1 and 2. 12:09 - Differences in Level 1 and Level 2 14:56 - New elements in Where Faith Grows Level 2 16:42 - Students learn new Bible skills in level 2. 18:08 - Students use a prayer journal using the ACTS model. 20:30 - Jessica McCullar shares her favorite assignment from Where Faith Grows Level 2. 23:04 - The whole point behind a discipleship model is walking out your faith in front of your children. 23:46 - New things on the horizon at Master Books Homeschool Curriuclum 26:01 - Voice lessons are available at MasterBooksAcademy.com 26:59 - Jessica McCullar, Master Books' Customer Experience Manager, prays over the podcast audience from Hebrews 13.

David Oh, MD, Chief Medical Officer at Hoxworth Blood Center, University of Cincinnati is joined by Lisa Cowden the Customer Experience Manager at Hoxworth Blood Center and 2 of the 24x a year donors. It takes a lot of dedication and selflessness to donate twice a month.Part 1 of this 2 part podcast with the inspiring Karlie Winnett and David Shardelow.

David Oh, MD, Chief Medical Officer at Hoxworth Blood Center, University of Cincinnati is joined by Lisa Cowden the Customer Experience Manager at Hoxworth Blood Center and 2 of the 24x a year donors. It takes a lot of dedication and selflessness to donate twice a month.Part 1 of this 2 part podcast with the inspiring Karlie Winnett and David Shardelow.

Plumber Bradford announces a new Customer Experience Manager to help manage the growth of the business over the last few years. This is an exciting move for the plumbing company.

Outside of the service we provide current clients, what other factors shape the Customer Experience (CX)? The answer might surprise you. For CX Day, we soak in the collective wisdom of tenured CX leaders Meg Poccia (40 years at Paychex), Customer Experience Manager, and Gail Kopitske (35 years), Business Program Manager – Service.

Dave Williams is a Customer Experience Manager with RNIB, as well as the presenter of the Tech Talk show. RNIB Connect Radio's Allan Russell spoke to Dave to ask what his memories were of meeting Queen Elizabeth The 2nd. #RNIBConnect Image: RNIB logo

In April 2021, The Royal National Institute of Blind People, the RNIB, announced changes to their braille library service. Their new system offers access to more digital copies and home delivery of books on request. However, In Touch listeners have expressed their concerns about long wait times and no longer being able to return books, leading to high levels of wastage. We invited Ailsa Fairley and Tim Pennick to share their concerns with Dave Williams, The RNIB's Customer Experience Manager. Presenter: Peter White Producer: Beth Hemmings Production Coordinator: Paul Holloway Website image description: Peter White sits smiling in the centre of the image. He is wearing a dark green jumper with the collar of a check shirt peeking at the top. Above Peter's head is the BBC logo, Across Peter's chest reads "In Touch" and beneath that is the Radio 4 logo. The background is a series of squares that are different shades of blue.

Jessica McCullar, Master Books' Customer Experience Manager and the author of Where Faith Grows Bible Curriuclum, shares how to intentionally disciple your family while homeschooling. Learn practical tips and discover resources that can help your entire family grow in the fear of the Lord.  Recommended Resources: Where Faith Grows Bible Curriculum 10 Minute Bible Journey Is God Really Really Really Real Big Thoughts for Little Thinkers Creation to Babel Will They Stand Ken Ham Morning Basket Raising Them Up: Parenting for Christians Quick Answers to Social Issues Learn More about Discipling your children through Homeschooling and homeschooling curriculum written with a biblical worldview in the Master Books App. 

This episode's guests are Gordon Wadsworth, Customer Experience Manager and Sparky Moir, Customer Orders Manager at BikeFlights. BikeFlights, started in 2009, is an easy-to-use bicycle shipping service and a supplier of easy-to-pack bike shipping boxes. Offering low costs, excellent service, and on-time delivery with every shipment, BikeFlights serves individuals, bike shops, events, and cycling industry businesses. Both Gordon and Sparky play essential roles in leading the BikeFlights Customer Support Team, which serves bikes shops and individuals using BikeFlights. They're also both great bike riders, too! Listen in as we get to know BikeFlights as a company, why they guarantee that BikeFlights is the best way to ship your bike, and finally they will offer up some pro tips for retailers and cyclists alike. Support the show (https://www.nbda.com/donate)

✴️Episode #70✴️

¿Les parece difícil la programación de software? ¿Dificilísima? ¿Lo ven cómo una habilidad hipercompleja reservada solo para los ingenieros en computación? En los últimos años, el desarrollo de software se ha vuelto mucho más sencillo, gracias a herramientas como el Low Code, o “Poco Código”. A diferencia del lenguaje de programación tradicional, las plataformas de Low Code minimizan al extremo el uso de códigos complejos, lo que permite que personas sin habilidades en el desarrollo de software puedan diseñar aplicaciones ellas mismas. Precisamente, de Low Code, sus ventajas, y su potencial para el desarrollo del software en Uruguay discutimos hoy en una nueva edición de La Mesa TIC junto a: Aníbal Gonda consultor en informática, «evangelizador técnico» de GeneXus; Sofía Maiolo, ingeniera en computación, Customer Experience Manager en WorkWithPlus; Santiago Lowy, coordinador de ventas en Interamericana de Cómputos.

Welcome back!!! Lillian, Litany's new Customer Experience Manager, and Veronica dig into the role of mental health in the fashion industry, what it looks like now, what they want it to become, and practical tips that have helped them take care of themselves within different work environments. How does stress inhibit our creativity? How can you tell if someone will be healthy to work with? And what does unhealthy an work environment do to our view of ourselves? Follow along over at @litany.nyc on Instagram or over at www.litanynyc.com to see the vision of healthy creativity Lillian and Veronica have for the fashion industry.

Lindsey is the Customer Experience Manager at the Contractor Sales Academy. She loves sharing her wisdom with contractors who she supports every day at CSA. Show Minute Markers:

On this week's episode, Coach Christian Lafferty reports back from his last visit in store, in Michigan, where he learned something shocking about his predecessor. He and Chris are joined by Customer Experience Manager at Subaru, Jaimie Morris. Jaimie came to the show by way of LinkedIn, through a post that particularly caught our eye with the subject of the post and piqued our curiosity even more with the responses. Listen in as Chris and Coach Christian Lafferty pick-apart a few of Jaimie's posts about ways to positively impact retention in the Service Drive, identify ways managers can get a lot more out of their team, and how the new generation coming in to work at the dealership have very different ways of being motivated. One key? It's not the 70-hour work weeks many in management wear as a badge of honor. That, and much much more on Service Drive Revoluuuuuuutiooooon!

Ellen Broström, Growth and Customer Experience Manager på INDICAL BIOSCIENCE i Zurich delar med sig om att byta jobb under Pandemi Tider, om att testa sina gränser och sin nyfikenhet på världen. I dagens episod kommer vi fundera på... Hur olika jobb och erfarenheter kan bidra till våra liv och karriärer? Hur vi kan välja och ha kul i vår utveckling medan vi söker vår plats i arbetslivet. Hållbarhet Nytänkande Hur hittar man balansen mellan tid, tänkande och strategier.

Mike Demma is the Customer Experience Manager at Adcetera, a full service ad agency in Houston.  He shares his insights into design, including under the hood connections and data, as it pertains to the customer journey for a business.

For years on end there has been this chicken and egg scenario in the contact center world!

 The question is - what comes first - Operational Management or Customer Experience? 

In this episode Dan Ord and I explore the differences in the two roles but also look at what they have got in common. 

And… we will answer the question for you - from our perspective of course! 

 Dan Ord  LinkedIn: https://www.linkedin.com/in/daniellawrenceord/ https://www.omnitouchinternational.com/ My Podcast is produced by: https://www.unavoided.com