Podcasts about retail business

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 With host retail coach Wendy Batten   https://wendybatten.com/podcast-intro/   Episode Overview In this episode of the Creative Shop Talk Podcast, I'm sharing seven common patterns I see repeatedly with independent retailers who are working hard but still feeling stuck. These are habits, mindset patterns, and blind spots that can keep us from reaching the goals we truly want. As I was making this list from conversations with clients, I realized I've experienced every one of these things myself throughout my years in business. Some of the highlights: vague goals, overthinking, avoiding difficult conversations, staying attached to old identities, and the importance of tracking numbers and reviewing what's actually happening in our businesses. My hope is that this episode helps you notice where you may be holding yourself back without even realizing it. If you've been feeling like you're capable of more but can't quite identify what's standing in the way, I hope this episode is an opportunity to pause, reflect, and start getting honest about what needs to change. Our Key Topics Why vague goals make it difficult to create meaningful progress The impact of overthinking and analysis paralysis Trying to build a business without support or mentorship and why that's a bad idea Why you need to stop avoiding uncomfortable conversations, tasks, or realities The importance of regular business and self check-ins Why tracking numbers and data matters for decision making Moving from staying comfortable to stepping into leadership   7 Things That May Be Holding You Back in Your Retail Business You are setting vague goals. Are you being clear or specific about what you actually want to achieve? You are overthinking the how. Getting stuck in analysis paralysis instead of taking the next small step. Remember, done is better than perfect. You are trying to do it alone. Do not allow yourself to avoid support, delegation, coaching, or bringing in help. You are living in an old identity. Are you staying attached to an earlier version of yourself or your role in the business instead of evolving into leadership that no longer serves you, your business, or your customers? As your business evolves, so does your role as CEO. You are ostriching or committing emotional avoidance. Are you avoiding uncomfortable conversations, tasks, truths (i.e. your numbers), or decisions? Sit down for 10 quiet minutes and be honest with yourself about what you are avoiding.  "If you knew the answer, what would it be?"  You are not doing business and self check-ins. Moving week to week without reflecting, reviewing, or paying attention to what's working and what isn't can cause huge issues in your business. You are not tracking anything. Are you avoiding numbers, metrics, and data that help you understand what's really happening in the business?  I hope this episode gives you a few honest places to reflect and helps you move toward the kind of business and life you truly want. Resources Mentioned and Related Podcasts: Episode 263: Why CEO Time is not Optional in Your Retail Business   Design Your Best Year Ever Masterclass Back-of-the-Napkin Profit Calculator (Profit Planning Masterclass) A simple, approachable way to understand your core retail numbers without overwhelm or complicated spreadsheets.   Sales Accelerator Program - This on-demand program is ready for you RIGHT NOW. You'll learn how to get more visibility in your community, attract more of the right people into your store, increase your per-customer sales, and see more repeat customers who come back again and again. Grab it today and get started right away.   Let's hang out in a private coaching session!   Want to see the journal entries I talked about in this episode? Follow along and chat with me on Instagram!   About your host, Wendy Batten In case we haven't met…I'm Wendy Batten. I've been a small business owner, coach, and mentor for over 25 years. I help thoughtful, established entrepreneurs step into their role as CEO and build businesses that are profitable, meaningful, and supportive of the lives they want to live. My work blends real-world strategy with a life-first philosophy, shaped by lived experience, not theory. I've been there! Through honest conversations and practical insight, I invite you into bigger thinking about leadership, possibility, and how to build both business and life on purpose. For more support from Wendy Hang out and connect with Wendy on IG All of Wendy's current programs and services for shop owners can be found HERE. Never miss an episode! Subscribe to the Creative Shop Talk Podcast and get the tools, inspiration, and strategies you need to thrive as an independent retailer.Click here to subscribe to iTunes!  Loved the episode? Leave a quick review on iTunes- your reviews help other retailers find my podcast, and they're also fun for me to go in and read. Just click here to review, select "Ratings and Reviews" and "Write a Review" and let me know what your favorite part of the podcast is. So grateful for you! Thank you!  

Customer retention doesn’t require grand gestures or complicated systems — it’s built through small, intentional actions done consistently. In this highlight episode, Stacey dives into simple but powerful ways to make customers feel valued, heard and excited to return. From confidently asking for feedback (even when things go wrong), to creating moments of surprise and delight outside the four walls of your business, Stacey shares practical strategies that strengthen loyalty and reduce the pressure of constant customer acquisition. This episode also explores how to spot “flight risks” early and proactively reconnect before customers quietly disappear. If you want more repeat customers, stronger relationships and a business that feels easier to run, this episode is packed with ideas you can implement straight away.See omnystudio.com/listener for privacy information.

 With host retail coach Wendy Batten   https://wendybatten.com/podcast-intro/   Episode Overview What if spring cleaning your business had nothing to do with your shelves and everything to do with what's going on in your head? Let me explain. In this episode, I'm talking about spring cleaning your retail business, but not in the way you might expect. We all know how to tidy up our shops, review inventory, or refresh marketing, but knowing what to do is not usually the problem. It is taking the time and action that matters. I'm sharing why the real work often starts with clearing out what is happening in our minds. From the assumptions we are making to the constant consumption of information, this episode is about creating space to think clearly, make decisions, and move forward with intention. This kind of reset can help you feel more grounded and in control of your business again. Our Key Topics The difference between knowing what to do and actually taking action Common areas of business that may need attention like inventory, finances, and marketing The importance of stepping into the CEO role and doing regular check-ins Spring cleaning your mindset, assumptions, and consumption Creating intentional time to think without distractions Identifying what is in your control versus what is not Taking action without judgment and asking for outside perspective when needed   Key Takeaways for Shop Owners You already know what needs attention in your business, the work is in making time and taking action. It is less about learning something new and more about following through on what you already see. Awareness comes first, then action, without judgment. When you can acknowledge what is not working without piling on guilt, it becomes much easier to move forward. Not everything deserves your energy, focus on what you can control. Letting go of what is outside your control creates more space for meaningful progress. Too much consumption can block clarity and action. When you step away from constant input, you give yourself the chance to think and lead more intentionally. Regular reflection and intentional time are essential for running a healthy business. Even small pockets of quiet time can help you reconnect with what actually matters.  Take a 25 minute walk this week without consuming: no podcasts, no music, no phone calls. Just a little time with yourself to check in and notice what is ready to be cleared so you can move forward with more clarity. Let me know how it goes over @wendybatten.biz on Instagram! Resources Mentioned: Sales Accelerator Program - This on-demand program is ready for you RIGHT NOW. You'll learn how to get more visibility in your community, attract more of the right people into your store, increase your per-customer sales, and see more repeat customers who come back again and again. Grab it today and get started right away!   Let's hang out in a private coaching session!   Follow along and chat with me on Instagram!   About your host, Wendy Batten In case we haven't met…I'm Wendy Batten. I've been a small business owner, coach, and mentor for over 25 years. I help thoughtful, established entrepreneurs step into their role as CEO and build businesses that are profitable, meaningful, and supportive of the lives they want to live. My work blends real-world strategy with a life-first philosophy, shaped by lived experience, not theory. I've been there! Through honest conversations and practical insight, I invite you into bigger thinking about leadership, possibility, and how to build both business and life on purpose. For more support from Wendy Hang out and connect with Wendy on IG All of Wendy's current programs and services for shop owners can be found HERE. Never miss an episode! Subscribe to the Creative Shop Talk Podcast and get the tools, inspiration, and strategies you need to thrive as an independent retailer.Click here to subscribe to iTunes!  Loved the episode? Leave a quick review on iTunes- your reviews help other retailers find my podcast, and they're also fun for me to go in and read. Just click here to review, select "Ratings and Reviews" and "Write a Review" and let me know what your favorite part of the podcast is. So grateful for you! Thank yo

This episode contains a freebie download. Scroll down to find it.Believe it or not — today is episode 300 of the Resilient Retail Game Plan.Hi, I'm Catherine Erdly and in this episode, which is six years, 300 episodes, and over 1 million downloads later since I started this podcast, I'm sharing a fast track to the biggest themes that have shaped this podcast and the retailers who listen to it.In this milestone episode, I'll walk you through the four essential episodes from the back catalogue that I believe every independent retailer needs to hear.Whether you're brand new to the show or a long-time listener, these are the ones that cut to the heart of what it really takes to build a resilient retail business.So what are the three big themes?Stock. Profit. And mindset.Visit the episode's show notes for links to all the episodes mentioned at https://www.resilientretailclub.com/podcast-episode/retail-stock-management-profit-and-mindset/And ensure you go to this link for your free download: resilientretailclub.com/300.

Margo Kopman lives, eats, and breathes all things retail. With over 15 years of retail consulting experience as the President of Project Retail, Margo is extremely passionate about inspiring clients with her vision and authenticity when tackling the complex business of the independent retailer. She believes that you can achieve the highest levels of success if you work hard, believe in your dreams, and stay focused on results.She grew up in a family that instilled a strong work ethic and a character built on integrity. Soon after graduating from Southern Methodist University, she followed her dreams and opened Byrd, a contemporary women's boutique in her hometown of St. Louis, Missouri. As an owner & buyer of an independent retail store, she understands the ins and outs of the business, having experienced it firsthand.Margo's passion for the science of retail-led her down the path of consulting independent retailers like herself. Because of her ability to simplify complex data & analytics paired with her strong critical thinking skills, she coaches her clients to maximize the opportunities while facing the challenges head-on. Margo embodies the skill set and the drive for success needed in the independent retail world of today.In her free time, you can find her soaking up the Los Angeles, CA sunshine. She loves being outdoors, surfing, cooking, traveling, and spending time with family & friends. Margo is committed to the pet rescue movement through animal rescues and shares her loving home with her little white dog, Bubbie.In this episode, we dive deep into the numbers behind retail success—breaking down open-to-buy, inventory strategy, and the real reason many stores struggle with cash flow and profitability.What's Inside: Why open-to-buy is the key to controlling cash flow and inventory How overbuying, underbuying, and over-assorting are quietly killing your sales  The truth about reports, sell-through, and making smarter buying decisionsMentioned In This Episode:The Project RetailInstagramFacebookTwitterSupport the show

Let's talk about the practical use of AI retail today, what's real and valuable as opposed to the hype. From time saving to revenue generating, we will explore what is achieveable without tech skills and for anyone on a tight budget.

Have you been feeling stuck in your own head in your retail business? Overthinking every decision, wondering if you're the only one finding it hard?There's a phrase I love:You can't read a label from inside the jar.And when you're living and breathing your business every single day, it's incredibly hard to see beyond where you are right now.In this episode, I share one of the fastest ways I've found to shift your perspective — and it's the whole reason I created Retail Roar, my free online summit returning on 26–27 March.I'll walk you through some of the stories from our guest speakers, including one who shipped 650,000 orders in his first year on TikTok, to others who built a chain of 41 bridal boutiques, and another who went from her kitchen table to six-figure months.I also explain why inspiration isn't just about feeling good — it has three very real, practical business effects: it helps you think bigger, get re-energised with your marketing, and make braver decisions.Sign up free at retailroar.co.uk — come and see what's possible.

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!How does the retail frontline succeed, despite leadership dysfunction? The disconnect between corporate decision-making and the frontline reality has reached a breaking point. Store managers are caught holding the bag for supply chain disasters, tariffs, empty shelves, and operational chaos they never created. Join Shelley and Rachel Williamson, founder and CEO of Running Great Stores, as they unpack how frontline operational excellence is compromised when managers are denied the tools, training and authority they need to succeed. Rachel says that great leadership requires continuous investment in self-improvement, honest conversations with supervisors, and a willingness to address both wins and failures. She has spent decades turning around underperforming stores and she's witnessed firsthand what happens when flawed corporate leadership disables store teams. She is candid about the uncomfortable truth that retail has become a revolving door job instead of a career destination. The weakest link? Frontline leaders who lack the mentorship and training they need to develop the capacity for emotional intelligence. Frontline leaders who succeed have learned to take ownership of their own career development instead of depending on corporate training programs. Listen and learn why the retail profession is at risk of a leadership vacuum.Special Guest: Rachel Williamson Founder and CEO, Running Great StoresFor more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

If you care about where retail is headed and how a brick-and-mortar business is getting publicity that converts, this episode of Dear FoundHer is worth your time. Host Lindsay Pinchuk sits down with Ariana Carps, a woman business owner and second-generation retailer behind Rear Ends, a nearly 50-year-old brick-and-mortar boutique that continues to thrive without chasing scale or trends. Ariana shares what actually drives in-store sales and customer loyalty, and why building a strong community around her retail business has been just as important as the products she sells.You'll hear why daily social media routines can outperform flashy campaigns, how quiet followers often become high-intent buyers, and why removing friction does not have to mean removing people. Ariana breaks down how personal service, honest feedback, and relationship-based selling create a retail experience that feels human and keeps customers coming back.This conversation reframes retail success as something sustainable, repeatable, and deeply human. If you are a woman business owner looking to get publicity, or build a community-driven retail business, this episode delivers practical ideas you can actually use.Episode Breakdown:00:00 Getting Publicity: How Daily Instagram Videos Drive Retail Sales 02:31 The Story Behind a 48-Year Family Retail Business 05:16 Smarter Retail Buying Decisions That Reduce Stress 06:44 Why Human Connection Still Wins in Retail 12:14 Building Consistent Social Media That Converts 16:48 Selling Without E-Commerce Through Personal Shopping 19:27 Choosing Sustainable Growth Over Retail Expansion Connect with Ariana Carps:Follow Rear Ends on InstagramFollow Rear Ends on FacebookSubscribe to The FoundHer Files Follow Dear FoundHer on Instagram Podcast production and show notes provided by HiveCast.fm Hosted on Acast. See acast.com/privacy for more information.

Do you ever feel like you're constantly trying to convince people to buy? Like you're always explaining, justifying, or pushing a little harder than you'd like?Here's the truth: if selling feels exhausting, you're probably spending too much time talking to the wrong people.I'm Catherine Erdly, and this is Resilient Retail Game Plan — practical product business advice with a healthy dose of reality.In this episode, I'm revealing:✓ Why nobody is more likely to buy than someone who already bought from you✓ The party principle: why you're standing outside instead of going in✓ How focusing on cold audiences burns you out (and kills your profit)✓ The 1,000 true fans framework that changes everything ✓ Practical steps to turn one-time buyers into repeat customersStop chasing strangers and start serving the customers who are already inside your door.LinksJoin the Retail Sales Game Plan waitlist (kicking off end of Feb): resilientretailclub.com/retailsalesResilient Retail Club: https://www.resilientretailclub.comListen on your favourite podcast app: https://www.resilientretailclub.com/podcastEnjoying the show?DM your takeaways or questions to @resilientretailclub on Instagram.And if the podcast's useful, please follow, rate, and review — it helps more product businesses find us.Mentioned in this episode:Sign up to the waitlisthttps://www.resilientretailclub.com/retailsales/

 With host retail coach Wendy Batten   https://wendybatten.com/podcast-intro/   Episode Overview In this episode, I'm talking with Level Up Mastermind & Inner Circle member Amy Cseh about how live social selling utterly transformed her retail business at her shop, Schoolhouse Salvage in Chagrin Falls, Ohio. Amy shares how live selling began as a way to use slow in-store hours more effectively and gradually evolved into the primary way customers shopped with Schoolhouse Salvage. Amy talks us through how her business shifted over 13 years, including the move from storage unit to physical retail space to being mostly online with limited open hours. She explains how responding to customer engagement during live sales helped shape decisions about inventory, space, and how the business operates today. Listeners will gain clarity on how social selling can grow organically, how it can serve an existing customer base, and how it can support long-term sustainability without forcing a specific retail model. This is the motivating conversation every retailer needs right now.  Our Key Topics How Amy flipped the script from slow retail hours on a Wednesday night to a team of 15 by taking the first step of turning on her camera The encouragement all retailers need to hear to turn their cameras on NOW How to use Facebook live sales to sell  inventory - no matter what business you are in How customers responded to live selling early on and how it has evolved over the past 7 years Transitioning from brick and mortar to mostly online sales by doubling down on what was working for Amy Serving community through online engagement with a happy heart - this goes for your team and your customers/clients Key Takeaways around Live Social Selling Social selling can begin as a small experiment. Just turn the camera on! Bring your shop to your customers. Get out of your own way. Build a system that works for you. Don't want to ship? Start without shipping.   Live selling can supplement and even drive in-store traffic. Live social selling isn't just for those without regular retail hours, but be sure you are wanting to do the work necessary of adding another revenue stream to your business.   Online community can become the primary sales driver. Be consistent and engage in the comments. Pour into your customers. Commit to it. Loyalty will follow.   Retail models can shift gradually over time. Amy shares the story of how her business started by collecting salvaged pieces from tear-downs that were otherwise going to be discarded. Her business has evolved tremendously over the past 13 years in a way that is truly inspiring.   Follow along with Amy and her team on Facebook and watch them work.    Amy has also documented the systems and resources used by Schoolhouse Salvage that support the success of their business. Her methods are tried and true - there is no fluff. If social selling interests you (and it should!), you can check out her Live Social Selling courses here and follow along with Amy's Social Selling instagram (@live.socialselling).  "Double down on what works. There is so much business right in front of you that you are not tapping into." -Amy Cseh   Resources Mentioned and Related Episodes: Live Social Selling Courses with Schoolhouse Salvage - Steal their systems!    Follow along with Amy and Schoolhouse Salvage on: Facebook | Schoolhouse Salvage Instagram | Live Social Selling Instagram | Schoolhouse Salvage Website   Join my Love List!   Episode 253: Mastering Social Selling: How Retailers Can Boost Sales and Build Loyal Customers   Episode 133: Retailer Success Series: Community, Culture, and CEO Mindset with Amy Cseh About your host, Wendy Batten In case we haven't met…I'm Wendy Batten. I've been a small business owner, coach, and mentor for over 25 years. I help thoughtful, established entrepreneurs step into their role as CEO and build businesses that are profitable, meaningful, and supportive of the lives they want to live. My work blends real-world strategy with a life-first philosophy, shaped by lived experience, not theory. I've been there! Through honest conversations and practical insight, I invite you into bigger thinking about leadership, possibility, and how to build both business and life on purpose. For more support from Wendy Hang out and connect with Wendy on IG All of Wendy's current programs and services for shop owners can be found HERE.  Never miss an episode! Subscribe to the Creative Shop Talk Podcast and get the tools, inspiration, and strategies you need to thrive as an independent retailer.Click here to subscribe to iTunes!  Loved the episode? Leave a quick review on iTunes- your reviews help other retailers find my podcast, and they're also fun for me to go in and read. Just click here to review, select "Ratings and Reviews" and "Write a Review" and let me know what your favorite part of the podcast is. So grateful for you! Thank yo

You've been running your retail business for years, so why does it still feel heavy? In this episode, Kathy Cruz breaks down the difference between time in business and business maturity, and explains why many independent shop owners feel exhausted even when sales are steady. If your store still depends heavily on you, this conversation will help you understand why, and what needs to shift for it to feel lighter and more sustainable. For show notes, including links to the documentary and resources I mentioned in this episode, visit www.savvyshopkeeper.com/episode  Kathy Cruz is an Independent Retail Coach who helps store owners work smarter, profit more, and grow their brick and mortar businesses. Connect with Kathy and learn more here: Website: Savvy ShopkeeperInstagram: @savvyshopkeeperMastermind Group: Master Shopkeepers

In this episode of Rooted in Retail, Crystal Vilkaitis sits down with marriage and relationship counselor Kathy Rushing to explore why communication and intentional relationship-building are foundational (not optional) for healthy retail teams, strong leadership, and sustainable business growth.Drawing from over 30 years as a marriage and family therapist and 40+ years of marriage to a serial entrepreneur, Kathy shares practical frameworks and mindset shifts that help retailers strengthen relationships at work and at home. From nervous system regulation and burnout to simple daily rituals and the powerful CRAVE framework, this episode offers actionable tools retailers can implement immediately to improve culture, retention, and connection.[02:10] — Why communication and connection are culture-shaping forces in retail, not just “soft skills.”[05:01] — Kathy shares her personal story of hitting relational burnout after years of entrepreneurial pressure.[08:38] — Understanding fight-or-flight, irritability, and why prolonged stress changes how we show up at work and at home.[12:38] — Small moments of connection that radically shift team morale and customer experience.[14:46] — The danger of assuming “we're fine” and how slow relational drift happens unnoticed.[17:00] — You're either moving toward connection or slowly drifting apart — at work and in life.[19:57] — Relationships as long-term assets, not emergenciesWhy proactive maintenance prevents burnout, turnover, and even divorce.[22:10] — Why people don't leave jobs, they leave relationships, and how leadership directly affects retention.[25:40] — How understanding communication styles improves leadership, hiring, and teamwork.[27:05] — Introducing the CRAVE frameworkA five-pillar system for maintaining strong relationships:C — CommunicationR — Rhythms & rituals that connectA — Appreciation & affirmationV — VisionE — Energy[28:17] — A simple but transformative communication tool that reduces defensiveness and builds trust.Join the Rooted in Retail Facebook Group to continue the conversation Join our newsletter for all the latest marketing news for retailers Show off your super fandom by getting your Rooted in Retail Merch! Go to http://indera.co/prompt to access the prompt

When Is the Right Time to Open a Second Shop?Opening another shop is often seen as the obvious next step in retail growth.But knowing when to do it, and whether your business is actually ready, is far harder.In this episode of Resilient Retail Game Plan, we look at what really changes when you move from one shop to two, and then beyond.With thanks to this episode's sponsor SumUp.Get 10% off SumUp hardware with the code GamePlan10 at https://sumup.co.ukI'm Catherine Erdly, and this is Resilient Retail Game Plan — practical product business advice with a healthy dose of reality.This isn't about chasing expansion for the sake of it. And it's not a checklist for opening multiple locations.It's about timing, clarity, and understanding whether the business you have today can genuinely support what comes next.I'm joined by independent retailer Sarah Holmes, from Pencil Me In, who has grown from one shop to three across different locations in Scotland. Together, we unpack how those decisions were made, what changed at each stage, and why the second shop is often the hardest.In this episode, we cover:How to tell if your current shop is ready to support growthWhy growth often feels like exposure rather than reliefWhat changes when each location needs a different roleHow buying mistakes multiply once you have more than one shopWhy clarity matters more than creativity in multi-store retailLetting go of control without losing standardsWe also talk about how expansion changes your relationship with risk, cash, and your team, and why growth should support the life you want to run, not just the business you want to build.If you're running one shop and wondering whether there could be more, or you're already managing multiple locations and want it to feel simpler, this episode will help you think more clearly about what growth should look like for you.Chapters 00:00 Why growth is a timing question, not a goal 01:16 From one shop to three and why pacing matters 06:19 Why growth feels like exposure, not relief 09:30 Why each shop needs a clear job to do 11:03 Specialising instead of stocking everything 15:32 The danger of unchecked buying decisions 18:08 Using data to protect cash as you grow 22:22 Letting go without losing control 29:46 Choosing growth that fits your lifeLinks Retail by Design: https://www.resilientretailclub.com/retail-by-design Resilient Retail Club: https://www.resilientretailclub.com Listen on your favourite podcast app:

 With host retail coach Wendy Batten   https://wendybatten.com/podcast-intro/   Episode Overview Ever find yourself wondering "Where do I start when I'm juggling multiple priorities in my retail business?" You're not alone. I'm addressing this question that's been asked many times since Episode 290 dropped at the beginning of the year. In this episode, I'll lay out the most important steps to focus on FIRST in order to achieve the success you want this year in your retail business. You'll learn why clarity around your numbers and a growth mindset are the foundations for building a sustainable, profitable shop.  Our Key Topics Fully taking on the CEO and CFO roles within your business The dangers of chasing revenue numbers without understanding profit or margins Defining why your business exists and aligning it with your desired lifestyle Managing inventory as your biggest business asset Identifying and overcoming automatic negative thoughts (ANTs) The importance of seeking professional coaching and support   Let's Prioritize These Things in Your Business Know your numbers beyond just revenue. You must understand the variables like margins, expenses, and inventory turns that lead to actual profit.   A business that supports your life, not the other way around. This requires planning for a personal paycheck and defining success on your own terms.   Paying attention to your "growth mindset" brain. This includes reading financial reports, managing open-to-buy programs, and being comfortable with the discomfort of change, among other things.   Avoid the "accidental entrepreneur" trap. Clearly define your business motivation and reverse-engineer your goals from the bottom up. "Stop chasing other people's version of success." -Wendy Batten Your next step? Choose one small action today to lead your business with intention and clarity. Resources Mentioned: Creative Shop Talk Podcast Episode 290: 7 Things to Focus on in 2026 If You Want a Retail Business That Lasts Back-of-the-Napkin Profit Calculator (Profit Planning Masterclass) A simple, approachable way to understand your core retail numbers without overwhelm or complicated spreadsheets. Retail Sales & Marketing Accelerator (On-Demand)A practical course designed to help shop owners stop guessing and start making clearer, data-informed decisions around sales and marketing. Join my Love List! About your host, Wendy Batten In case we haven't met…I'm Wendy Batten. I've been a small business owner, coach, and mentor for over 25 years. I help thoughtful, established entrepreneurs step into their role as CEO and build businesses that are profitable, meaningful, and supportive of the lives they want to live. My work blends real-world strategy with a life-first philosophy, shaped by lived experience, not theory. I've been there! Through honest conversations and practical insight, I invite you into bigger thinking about leadership, possibility, and how to build both business and life on purpose.  For more support from Wendy Hang out and connect with Wendy on IG All of Wendy's current programs and services for shop owners can be found HERE.  Never miss an episode! Subscribe to the Creative Shop Talk Podcast and get the tools, inspiration, and strategies you need to thrive as an independent retailer.Click here to subscribe to iTunes!  Loved the episode? Leave a quick review on iTunes- your reviews help other retailers find my podcast, and they're also fun for me to go in and read. Just click here to review, select "Ratings and Reviews" and "Write a Review" and let me know what your favorite part of the podcast is. So grateful for you! Thank you!

Why Retail Business Growth Starts to Feel Heavy at Six FiguresIf your retail business is doing well on paper, but somehow feels heavier than it used to, this episode is for you.With thanks to this episode's sponsor SumUp.com.Get 10% off hardware with the code GamePlan10.I'm Catherine Erdly, and this is the Resilient Retail Game Plan — product business advice with a healthy dose of reality.This isn't about chasing more sales or adding more tactics.It's about the moment growth stops feeling exciting and starts feeling risky.When decisions feel heavier.When stock, cash flow and planning won't switch off in your head.And when everyone assumes you're doing brilliantly, but you're quietly feeling stretched.After 25 years in retail, I've seen this pattern again and again. Hitting six figures doesn't magically make things easier. For many founders, it's the point where relying on instinct stops working and structure becomes essential.In this episode, I talk through why growth often starts to feel heavy at this stage, why it's not a motivation problem, and what actually helps founders move from reacting to leading again. I also explain how Retail by Design and Stock Doctor work together to bring clarity, calm and confidence back into growing product businesses — without overwhelm or fluff.If you're tired of winging it, second-guessing decisions, or carrying everything in your head, this episode will help you understand what's really going on — and what support should look like at this stage of growth.Chapters:00:00 The 'Heaviness' Struggle for Product Retailers05:42 Stock & Strategy Solutions06:49 "Retail Growth Through Stock Insight"10:06 "Retail by Design Program"Links:Website: https://resilientretailclub.comRetail Sales Game Plan: https://www.resilientretailclub.com/retailsales/Enjoy the episode?DM me your takeaways or questions @resilientretailclub on Instagram. And if you find the show useful, please follow, rate and review — it helps more product businesses find us.Mentioned in this episode:Get 10% off with SumUp - Use code GamePlan10https://www.resilientretailclub.com/RRGPsumupSum Up - 10% off hardware - use code "Game Plan 10"Retail By DesignGo to https://resilientretailclub.com/

 With host retail coach Wendy Batten   https://wendybatten.com/podcast-intro/   In This Episode: You know that shop down the street that always seems to be doing well? The one that looks calm, confident, and steady while everyone else feels frantic? In this Season 6 kickoff episode of Creative Shop Talk, I'm pulling back the curtain on what's actually happening behind the scenes and sharing my 7 predictions for what independent retailers need to focus on in 2026 if they want a business that lasts. This episode is not about doing more. It's about focusing on what matters. We're talking about building a brand that means something, understanding profit instead of just chasing sales, making smarter inventory decisions, designing intentional customer experiences, building systems that don't rely on you, stepping fully into your CEO role, and defining success in a way that includes your life, not just your revenue. If you're an established shop owner who wants sustainability, clarity, and momentum going into 2026, this episode will help you cut through the noise and focus on what actually matters. Key Takeaways A real brand is built on trust, standards, and consistency, not just visuals. Sales don't equal profit. You need clarity on what actually drives profit. The strongest decisions come from a blend of intuition, experience, and data. Inventory is working capital, not decor. You're not competing with Amazon. You're competing with indifference. If your business can't function without you, you've built a job, not a company. CEO-level leadership brings calm, clarity, and direction. A successful business that costs you your life is not success. 7 Focus Areas in Your Retail Biz in 2026: 1. Build a brand that actually means something. Your brand is the promise you keep. Standards, consistency, and trust matter more than aesthetics. 2. Get real profit clarity. Revenue can look impressive while profit quietly disappears. Understand margins and true profit drivers. 3. Treat inventory like the asset it is. Inventory is cash tied up on your shelves. Buy intentionally and review performance regularly. 4. Design the customer experience on purpose. Experience is strategy. Every touchpoint should be intentional. 5. Build systems that don't rely on you. If everything funnels through you, growth stalls. Systems create leverage. 6. Step fully into your CEO role. CEO leadership means direction, standards, and decision-making, not people-pleasing. 7. Define success in a way that includes your life. Start with the life you want, then build the business to support it.   "Your business should support your life. That's not indulgent. It's intelligent." -Wendy Batten   Related podcasts we think you'll like:  Episode 118: How To Create Loyalty and Amazing Customer Experiences with Guest Expert & Author: Shep Hyken Episode 243: Behind the Counter: Creating Customer Joy in Retail with Kim Williams of The Polka Dot Press Episode 274: Is Your Customer Journey Map Working? Audit it Now! About your host, Wendy Batten In case we haven't met you…I'm Wendy Batten. I've been a small business owner, coach, and mentor for over 25 years, and I help thoughtful, established entrepreneurs step into their role as CEO and build businesses that are profitable, meaningful, and supportive of the lives they want to live. My work blends real-world strategy with a life-first philosophy, shaped by lived experience, not theory. I've been there! Through honest conversations and practical insight, I invite you into bigger thinking about leadership, possibility, and how to build both business and life on purpose.  For more support from Wendy Hang out and connect with Wendy on IG All of Wendy's current programs and services for shop owners can be found HERE.  Never miss an episode! Subscribe to the Creative Shop Talk Podcast and get the tools, inspiration, and strategies you need to thrive as an independent retailer.Click here to subscribe to iTunes!  Loved the episode? Leave a quick review on iTunes- your reviews help other retailers find my podcast, and they're also fun for me to go in and read. Just click here to review, select "Ratings and Reviews" and "Write a Review" and let me know what your favorite part of the podcast is. So grateful for you! Tha

Revenge Of became the go-to nerd bodega by hosting free events and waiving pinball fees. Learn the strategy that drives organic sales without discounts. Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.

In this episode, we're joined by Jordan Vaughn, President and CEO of Happy Zzz's Sit n' Sleep in Paducah, Kentucky, and Scott Vaughn, owner of Wingo Coaching and owner of Happy Zzz's Sit n' Sleep. Jordan shares how, in just five years, he has established himself as a rising leader in building high-performance teams and driving business growth. Scott brings his deep expertise in coaching, leadership development, and strategic business operations, offering insights into what it takes to create a thriving company culture. Together, they discuss the dynamics of family leadership, the principles behind effective team performance, and the lessons they've learned while growing a successful sleep and furniture retail business.  

Retail buying doesn't have to be overwhelming—or lonely. This week, Ashley sits down with Angela Schmook (Roadrunners, Reps Are Local Too) and Kelly Bristol (Just Gotta Have It, GHTA leader) to reveal why your local sales reps might be the most powerful, underused resource in your business. Fresh from the GHTA Conference in Park City, they break down how reps support retailers far beyond taking orders: helping with events, securing promos and exclusives, spotting local trends, and giving you insider knowledge you'll never get from ordering online. They also unpack the shift toward lifestyle retail—where home, gift, and apparel collide—and how to approach markets with confidence, even if you've never stepped inside a showroom before. You'll learn: What reps really do and why working with one is free How reps help you buy smarter, plan better, and spot trends early How showrooms actually work (and why you shouldn't feel intimidated) Why home, gift, and apparel are merging into lifestyle retail How to prepare for January markets and build stronger vendor relationships   

This week we're revisiting our Retailer & Supplier Best Practices Panel from October to learn tips from both retailer and supplier business.This panel is part of the NBDA's initiative to unite industry experts to circulate best practices that align the industry.A special thanks to sponsors Ride E-Z for your partnership.Support the show

With host retail coach Wendy Batten   https://wendybatten.com/podcast-intro/   In This Episode: Ready for a truth bomb? Your business can only grow if you do.  In this episode of the Creative Shop Talk Podcast, I'm diving deep into what it really takes to step into the CEO identity your retail business needs in 2026 and beyond. From letting go of the "do-it-all shopkeeper" mindset to making braver, clearer decisions rooted in vision rather than fear, this episode is your invitation to level up. I'll share real stories of retailers who shifted their identity, embraced discomfort, built supportive systems, and created more profitable, life-friendly businesses proving that leadership growth isn't optional…it's transformational. Retail Leadership Strategies to Elevate Your Business How to shift from shopkeeper to CEO mindset The difference between operational decisions and visionary decisions The real impact of stepping into bigger, bolder thinking Why removing unprofitable tasks or categories can accelerate growth How identity work fuels better planning, profitability, and joy "You cannot plan a visionary year without first stepping into the identity of a visionary." Your Next Steps: Ask yourself and really think about this question: Who do I need to become next year? Take some time to journal through some of the other prompts in this episode. If you aren't an Inner Circle member, you can still plan alongside us for your Best Year Ever! Purchase the masterclass here and join us (members and non-members alike!) on January 16th at 12pm ET for a live Q+A. If you are looking for high-level support in your retail business, I'd love to see you inside my Level Up Mastermind. You can apply for the 2026 cohort here. This is where the magic happens, my friends.   Related podcasts we think you'll like:  Episode 178: 3 Top Success Mindset Musts for Retailer Owners Episode 183: Fine Tuning Your Retail Business Operations with Business Strategist Gwen Bortner Episode 285: Avoiding Retail Burnout: Closing Loops and Leaning In to Your People   About your host, Wendy Batten   In case we haven't met yet, I'm Wendy Batten, retail business coach and founder of the Retailer's Inner Circle. With over 30 years of experience running successful businesses, I now help independent shop owners grow profitably and sustainably—with more confidence and joy. I've had my own business columns in featured magazines, such as What Women Create and other top publications, worked with some of the top industry brands as retail care manager, and I've supported hundreds of retailers through coaching, speaking, my programs, and this podcast.  For more support from Wendy   Retailer's Inner Circle - Join Wendy inside the best retailer's community Free resources for shop owners   Hang out and connect with Wendy on IG    All of Wendy's current programs and services for shop owners can be found HERE.  Never miss an episode! Subscribe to the Creative Shop Talk Podcast and get the tools, inspiration, and strategies you need to thrive as an independent retailer.Click here to subscribe to iTunes!  Loved the episode? Leave a quick review on iTunes- your reviews help other retailers find my podcast, and they're also fun for me to go in and read. Just click here to review, select "Ratings and Reviews" and "Write a Review" and let me know what your favorite part of the podcast is. So grateful for you! Thank you!

Rachel Hochhauser and Jena Wolfe didn't quit their jobs to build Piecework Puzzles—and that's exactly why it worked. The cofounders share how they turned a stormy weekend experiment into a multi-million dollar lifestyle brand, all while maintaining full-time careers. As VP of Marketing for Goop Kitchen, and renowned Author and creative agency owner, the duo are mastering the art of balancing everything, in real time. From starting with just four puzzle designs shot in Rachel's grandmother's garage, to spawning an entire aesthetic movement in the industry, Rachel and Jena have made their mark. They aren't afraid to do things differently, constantly learning and iterating from production nightmares and successful campaign launches. Discover their unconventional approach to entrepreneurship, product development, and world building in this candid interview. They both reveal why bootstrapping gave them the creative freedom they craved, how they navigate being business partners and best friends, and the unexpected pivot that led to their viral cocktail napkin line.In This Episode You'll Learn: Why NOT taking investor money gave them complete creative controlThe “advice tour” strategy that helped them solve business problemsHow they went from puzzles to viral tomato napkins (and why that shouldn't have worked)What happened when their manufacturer dropped them during the pandemicWhy working with your best friend can actually be brilliantTheir approach to brand partnerships with everyone from Goop to Better Homes & Gardens Chapters:00:00 Introducing Piecework Puzzles and The Stormy Weekend That Started It All 3:30 How to Find Your Gap In the Market & Stand Out6:00 Design Philosophy 101: How to Create Products That People Connect With8:40 The Importance of Creative Freedom & How to Obtain It!10:45 How to Run a Successful Business with Your BFF13:50 Starting Cultural Moments: The Origins of The Tomato Craze16:20 The Product Expansion That Shouldn't Have Worked (But Did)20:15 Advice for Overcoming Manufacturing Nightmares23:00 The “Advice Tour” Strategy That Has Saved Piecework Puzzles26:49 Brand Partnerships: From Goop to Broccoli Magazine29:15 Addressing Dupe Culture… 32:45 Leadership Tips For Building a Lean & Productive Team Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.

Sound familiar? Ever felt your sales rhythm drop from celebration to silence overnight?Welcome to the Resilient Retail Game Plan podcast, where I, Catherine Erdly, cut through the feast-or-famine fog so many independent retailers face. In this episode, I crack open the real reasons your product business swings from record months to radio silence and arm you with retail-savvy strategies that've worked for multi-billion pound chains—plus the lean, scrappy shops braving the UK high street right now. Why listen?Ditch the rollercoaster: Learn why you're stuck in boom-bust and how to end itBuild calm, repeatable sales systems—no chasing your own tail at payday or peak seasonSqueeze more margin by syncing launches with simple, effective marketingCreate a retail sales plan that powers up even on slow, confidence-testing daysSpot the “cycle of doom” before it derails your cash flow for retailersWalk away with independent retailer tips you can action before opening hoursTell me what landed for you—DM @resilientretailclub on Instagram with your biggest takeaway or guest wish list. Tap follow (and rate and review me while you're there) in your favourite app to keep updated on new episodes.

Province of Canada grew from $1,500 to $100K monthly revenue through 5 years of organic growth, daily content, and community building. Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.

Running a successful niche retail business takes more than just passion—it requires strategy, creativity, and the ability to adapt. In this episode of Retail Therapy, Bob Phibbs, The Retail Doctor, sits down with Richard Matney, owner of Board Game Paradise, to talk about the realities of running and expanding a specialty store.Richard shares the challenges of needing space for a second location, the importance of understanding your target audience, and how he keeps his store fresh and exciting for both new and loyal customers. Bob and Richard also discuss the tools and technologies—like Manus.im and Claude.ai—that can help retailers stay competitive, and why thinking differently with AI is becoming essential in the modern marketplace.[1:12] Richard introduces his business and the retail challenge he's facing[3:30] Outgrowing the first space—and finding room for a second location[10:32] Knowing your target audience and designing around them[16:28] Tools and platforms that can strengthen your market strategy[19:37] Keeping your retail experience fresh and engaging[28:34] Learning to think differently and embrace AI innovation[33:54] Navigating contracts, releases, and landlord relationships[39:33] Why diversification is key to long-term stabilityJoin the Rooted in Retail Facebook Group to continue the conversation Join our newsletter for all the latest marketing news for retailers Show off your super fandom by getting your Rooted in Retail Merch!

Will Google's new AI strategy kill ecommerce as you know it? In this episode of Growing Ecommerce, Mike Ryan and Chris Scharmueller dissect the biggest news from DMEXCO 2025 in Cologne, Germany, and reveal their bold take on the future of paid search and online retail.Chris shares his on-the-ground insights from the conference, including his talk on a major stage in front of over 600 people. He and Mike dive deep into why Google Search is still an unstoppable "money printing machine" despite new competitors like ChatGPT and Perplexity. They discuss staggering online search stats, like the 5.8 trillion search queries that happen globally each year, with over 90% of them going through Google.But here's the twist: They explore how new AI products like AI Overviews (AIOs) are already creating "zero-click events", which could massively disrupt the classic e-commerce funnel. Could Google's "buy on Google" feature make a comeback? And if it does, what does it mean for retailers who could become just a "warehouse for Google"?This episode isn't just about what's happening; it's about what's coming. Don't miss this crucial conversation on how to adapt to the future of e-commerce.About smec (Smarter Ecommerce): At smec - Smarter Ecommerce, we specialize in transforming business goals into optimized ad campaigns. With over 16 years of experience in Google & Microsoft Ads, our intelligent software and expert services help retailers achieve superior results. We're committed to giving you the tools and insights needed to stay ahead in the ever-evolving world of digital advertising. Make sure to follow smec - Smarter Ecommerce for more performance marketing insights: smec - Smarter Ecommerce: https://www.smarter-ecommerce.com LinkedIn: https://linkedin.com/company/smarter-ecommerce-gmbh Newsletter: https://smarter-ecommerce.com/en/newsletter/ Instagram: https://www.instagram.com/smarterecommerce/

Loyalty in retail isn't just about discounts anymore — it's about creating experiences customers remember. In this episode, Catherine Erdly talks with Charlie Casey, CEO of LoyaltyLion, about what loyalty means in 2025.You'll learn:Why discounts alone don't drive loyaltyHow experiences like VIP drops & events keep customers coming backReal examples from brands using loyalty to boost salesWhy loyal customers spend 4× more in tough economiesHow to balance short-term sales with long-term trustCompanies mentioned in this episode: Loyalty Lion Never Fully Dressed Represent Clothing The Inkey List John's Crazy Socks Links referenced in this episode:loyaltylion.comresilientretailclub.com

Originally uploaded September 15th, reloaded September 25th. Jeffrey Mosher welcomes Karena Hamlet, program director of business services for the Economic Alliance, a division of the Flint & Genesee Group, Flint area, MI. Their discussion covered several topics: Summit Growth & Demand – What drove the strong demand after the first Immerse Summit, and how are you scaling this year's event to meet the needs of more entrepreneurs? Practical Business Value – With sessions ranging from accessing capital to mastering elevator pitches, how do you ensure the programming directly addresses the most urgent challenges small businesses face in Flint and Genesee County? Networking & GEN Partners – The summit highlights the Genesee Entrepreneurial Network. How does GEN strengthen the business ecosystem, and what advantages do local businesses gain from those connections? Recognizing Excellence – The Immerse Awards spotlight local businesses that have shown customer service and growth. What impact do you see that recognition having on the winners and the broader community? Future Impact & Support – Beyond the summit, what upcoming programs or initiatives from the Flint & Genesee Economic Alliance and Small Business Support Hub should entrepreneurs be watching for? » Visit MBN website: www.michiganbusinessnetwork.com/ » Subscribe to MBN's YouTube: www.youtube.com/@MichiganbusinessnetworkMBN » Like MBN: www.facebook.com/mibiznetwork » Follow MBN: twitter.com/MIBizNetwork/ » MBN Instagram: www.instagram.com/mibiznetwork/ Please join Flint & Genesee's Small Business Support Hub for the 2025 Immerse Entrepreneurial & Small Business Summit. Thursday, September 25, 2025 8:30 a.m. to 2:30 p.m. Gateway Center Wyndham Hotel, 5353 Gateway Centre Blvd., Flint Exhibitors Breakout Sessions Networking Registration is closed, but walk-ins are welcomed. Breakout Sessions include: Second Act, First Business: Becoming Your Own Boss (Presented by the Small Business Development Center) – Learn to assess entrepreneurial readiness, develop and validate business ideas, plan finances, and create strategies for marketing and customer acquisition. Opening Doors: Your Path to Brick and Mortar (Presented by the Uptown Reinvestment Corporation) – Learn how to navigate the risks and opportunities of opening a first retail location through informed, strategic decision-making. Profit and Loss Code for Food Based Business (Presented by In the Business of Food) – Learn how to strip away the mystery behind two of the most important financial tools for your business: the profit & loss statement and the break-even analysis. Retail Business and E-Commerce Essentials (Presented by Townsquare Media) – Learn how to dive into retail and e-commerce, master consumer insights and craft effective pricing, merchandising, and promotional strategies for traditional, online, and omnichannel markets. Business Structure and Legal Compliance (Presented by Cline, Cline, and Griffin) – Learn how to choose the right legal structure for your business, understand LLC types, and navigate key legal requirements for offering products and services. Also: Marketing and Promotion (Presented by Professor Lorita Cummings, Eastern Michigan University) Mastering Elevator Pitches (Presented by Beauty Image Inc.) Accessing Capital (Presented by Genesee County Area Business Bankers) Digital Marketing for Small Business (Presented by Spectrum) Leveraging AI for Small Business (Presented by the Small Business Development Center) Understand the Foundations of Small Business Insurance (Presented by Hartland Insurance) Understanding Small Business Taxes (Presented by Yeo & Yeo CPA's & Advisors)

Are you running your retail business – or is it running you into the ground?I'm Catherine Erdly, and on this episode of the Resilient Retail Game Plan, I peel back the glossy sales charts to reveal what really comes after that six-figure milestone. I've seen it firsthand: when independent product business owners hit £100K or more, the chaos, decision fatigue and burnout can hit even harder – unless you're ready to swap the founder hustle for actual strategy. Through candid stories and my Focus Framework, I'll show you how growing past six figures doesn't have to mean drowning under to-do lists or turning your business into a bottleneck. There's a smarter, healthier way to scale your retail brand.Why listen?Pinpoint why scaling a product business is nothing like starting oneSpot the four founder traps (burnout, overwhelm, plateau… and more)Shift from gut-feel chaos to data-led, confident growth [quiet stockroom rustle]Tame your stock monster with inventory management tips from a 25-year retail expert**Share your “aha” moments — DM me @resilientretailclub on Instagram. If this episode gives you a retail reality check, rate and follow the Resilient Retail Club Podcast in your favourite app.

Joey Mattingly, PharmD, MBA, PhD, joined Over the Counter to discuss how pharmacy turnover rates impact independents, chains, and the patients they serve.

Four levers, infinite impact: Which one's your sales superpower?Ever feel like you're pouring all your energy into driving new traffic but your sales aren't leaping as much as you hoped? You're not alone. In this episode of the Resilient Retail Game Plan, I pull back the curtain on the actual four ways to grow a product business—ways that go way beyond just chasing new customers. With 25 years in the retail trenches (and plenty of stockroom tales to prove it), I'll walk you through the no-fluff reality of sales growth: what really works, what puts profit first, and why the most valuable sale in your universe might be the one you never even thought about. Let's connect: DM me @resilientretailclub on Instagram with your favourite takeaway or guest suggestion for a future Catherine Erdly podcast episode. Don't forget to follow, rate, and review the Resilient Retail Club podcast in your favourite retail podcast UK app - and if you want fresh industry insight, check out my Forbes article on retail trends.Timestamped summary00:00 "Understanding Customer Journey in Sales"04:29 Audience Growth Strategies Overview09:56 "Boosting Sales via Conversion Optimization"11:17 Boosting E-commerce Conversion and Sales16:36 Boosting Sales Through Transaction Value18:46 Nurturing Your VIP Customers21:50 Free Sales Growth ResourceMentioned in this episode:Calm and Consistent OfferGrab the free calm and consistent sales starter - https://resilientretailclub.com/salesCalm and Consistent Sales Starter

Could missing a simple £170 expense cost you your entire business overnight? This week on The Resilient Retail Game Plan, I sit down with the sharp, straight-talking Lucy Wheeler of Lucy Legal to tackle the legal booby traps hiding in plain sight for indie retailers. Hi, I'm Catherine Erdly and I've seen it too many times: stock room full, launch morning on the horizon… only for a cease-and-desist email to land and unravel months of work. From that infamous £170 mistake to new rules around AI, GPSR, refund policies and more, we cover the real-life slip-ups that keep shop owners awake at 2am—and exactly how to sidestep them.Why listen?• Hear the heartbreak of a last-minute legal disaster (and the £170 fix you can make today)• Demystify refund policies, legal basics, and essential legal templates for product businesses• Ground your cash flow for retailers and prevent “sunk cost” pain with practical product business advice• Learn how to future-proof with Lucy's toolkit tips for AI and upcoming safety regulations (GPSR, GDPR, and more)• Get independent retailer tips to scale confidently—from your first Etsy sale to six-figure growthTimestamped summary00:00 Clarify Refund and Return Policy05:13 Refund Policy Considerations06:43 Customer-Centric Legal Support13:01 AI Legal Toolkit Overview14:44 Negotiating Supplier Contract Terms17:59 Freelancers vs. Employees: Business Decisions21:12 New Product Safety Compliance Challenges25:40 Trademark and Targeted Facebook Ads26:49 Lucy Legal: Business Protection ToolsKeep the conversation going—DM me your questions or takeaways @resilientretailclub on Instagram. If you found this episode helpful, leave a quick rating or follow in your favourite app; it helps other indie retailers discover the podcast. For bonus product business trends, check out my latest Forbes article on retail cash flow and funding options for indie retailers UK.And here's this episode's freebie: https://resilientretailclub.com/salesMentioned in this episode:Calm and Consistent OfferGrab the free calm and consistent sales starter - https://resilientretailclub.com/salesCalm and Consistent Sales Starter

Wallace Wong built Spatula Foods through strategic networking. Discover how he went from Michelin restaurants to 2M+ followers, and learn his breakthrough mindset.For more on Spatula Foods and show notes click here.  Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.

  With host retail coach Wendy Batten   https://wendybatten.com/podcast-intro/   In This Episode: Feeling stuck in perfectionism or weighed down by self-doubt? You're not alone—and you don't have to stay there! In this quick yet powerful coffee chat, I'm sharing real conversations I've had with shop owners navigating mindset challenges like imposter syndrome, overwhelm, and lack of confidence. You'll walk away with practical mantras, empowering reminders, and actionable strategies to help you move forward—even when things feel messy. What You'll Learn: Why “done is better than perfect” is a game-changing mantra How to prioritize progress over pressure in your retail business Ways to quiet your inner critic and own your role as CEO Simple strategies for leading your team with confidence Reminder: Your dream clients are looking for the real, imperfect you. You don't have to be filtered and perfect to attract your dream clients. “Everything is figureoutable.” - Marie Forleo Your Next Steps: Take 10 minutes this week and make a list of what makes your shop unique. Know WHY your customers love you and lean in to that.  Identify one task you're overthinking and complete it. Check in with your team. Ask for help where you are stuck. (I'm here for you!) Jump on over to https://wendybatten.com/work-with-me/! From here, you'll be able to join the Retailer's Inner Circle or grab on-demand workshops, including what just dropped: my Profit Planning mini-masterclass that includes the “back of the napkin” easy profit planning calculator, my members are raving about! It's only been available for my coaching clients in the past, but for a limited time, we're offering it to you, our podcast listeners. (Members already have access!)   Related podcasts we think you'll like:  Episode 128: 5 Ways to Recreate That Disney Cash Flow Magic Inside Your Shop Episode 153: Recipe for Success: 4 Leadership Lessons We Can Learn from Erin French of The Lost Kitchen Episode 161: Takeaways from my Recent Mastermind Retreat About your host, Wendy Batten In case we haven't met yet, I'm Wendy, a small business coach and founder of the Retailer's Inner Circle, where I help other independent shop owners learn how to gain the right business skillsets to see more profits, paychecks, and joy as they navigate running their retail business.  Through online classes, business coaching programs, speaking, and a top-ranked podcast, I've helped hundreds of retailers around the globe reclaim their dream and see the success they want from their beautiful shops. My signature private coaching community, The Retailer's Inner Circle, has helped retailers around the world build their retail business skill sets and confidence.  I am proud to have been featured in several major publications, including my own business column in What Women Create magazine. I have been privileged to be a guest on top-ranked podcasts and sought-after as a guest speaker and teacher for several brands, associations, and communities that are passionate about the success of independent retailers. When I'm not coaching, you will find me either DIYing and renovating my very imperfect old crooked cottage by the sea in the UNESCO World Heritage town of Lunenburg, NS, or blogging about our travel and RVing adventures and the weird fun things we get up to in our coastal village. I'd love to invite you to check out one of my free resources for real retailers at https://wendybatten.com/free-resources/    For more support from Wendy   Join Wendy's CEO Planning Session for Retailers Retailer's Inner Circle - Join Wendy inside the best retailer's community Free resources for shop owners   Hang out and connect with Wendy on IG    All of Wendy's programs and services for shop owners can be found HERE.  Subscribe & Review on iTunes Are you subscribed to my podcast? If you're not, I'd love you to consider it. Subscribing means you won't miss an episode! Click here to subscribe to iTunes! If you want to be more of a rockstar, I'd love it if you could leave a review over on iTunes as well.  Those reviews help other retailers find my podcast and they're also fun for me to go in and read. Just click here to review, select “Ratings and Reviews” and “Write a Review” and let me know what your favorite part of the podcast is. So grateful for you! Thank you!

In this insightful episode, Landon and Camille take us on their retail journey, sharing hard-earned lessons about what truly makes retail partnerships work—from knowing your brand story to compensating reps thoughtfully.They dive into the most common challenges facing brands today and how communication, alignment, and intentional relationship-building can transform both sides of the retail equation. Whether you're an indie retailer or a growing brand, this conversation will help you rethink how you work with reps, source products, and create experiences that matter.[2:18] Landon and Camille's start in retail and what they've learned along the way[5:07] Today's biggest challenges for brands and how they shape the retail landscape[12:35] Why reps must understand the brand's story—not just the product[19:11] Thoughtful compensation: why it matters more than you think[23:07] How giving leads to your reps drives better results[24:31] What indie retailers should consider when deciding what and where to buy[31:45] Creating a retail experience that customers remember and return toJoin the Rooted in Retail Facebook Group to continue the conversation Join our newsletter for all the latest marketing news for retailers Show off your super fandom by getting your Rooted in Retail Merch!

Want to Start or Grow a Successful Business? Schedule a FREE 13-Point Assessment with Clay Clark Today At: www.ThrivetimeShow.com   Join Clay Clark's Thrivetime Show Business Workshop!!! Learn Branding, Marketing, SEO, Sales, Workflow Design, Accounting & More. **Request Tickets & See Testimonials At: www.ThrivetimeShow.com  **Request Tickets Via Text At (918) 851-0102   See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire   See Thousands of Case Studies Today HERE: www.thrivetimeshow.com/does-it-work/  

One of my favorite parts of hosting a yearly conference for retail store owners is sharing the tools I use (and love) to market, support, and get insight into my brick-and-mortar store. These tools can seriously support and streamline your retail business—and they made great door prizes as sponsors at this year's conference—but here's a little more about what they do, who they're for, and why I believe they're valuable. Listen to epsiode 251 of the Savvy Shopkeeper Retail Podcast for the 3 Tools for Retail Store Owners That'll Save You Time (And Help Generate Revenue). Find shownotes to this episode at www.savvyshopkeeper.com/episode251. Kathy Cruz is an Independent Retail Coach who helps store owners work smarter, profit more, and grow their brick and mortar businesses. Connect with Kathy and learn more here: Website & Mastermind Group:  Savvy Shopkeeper Instagram: @savvyshopkeeper 

 With host retail coach Wendy Batten   https://wendybatten.com/podcast-intro/   In This Episode:   Do you struggle to schedule and/or keep your CEO dates with yourself? Running your shop like a true CEO isn't just for big-box retailers: it's for independent creative retail shop owners just like you - trust me on this. If you've ever felt like your business is dragging you down; if you KNOW you aren't spending your time on the things you should be…this episode is for you.   Not sold on why CEO time is crucial? Unsure of where or why to start? Wondering what you should be doing during your CEO date? Listen in now!   Takeaways for Indie Retailers Hard seasons are normal – Obstacles come with owning a business. What matters is how you move through them. Stop playing small – Don't let busy work keep you from doing the real CEO work that moves the needle. You can't scale with hustle and heart alone – Aligned action is what brings joy, profit, and freedom. Take a pause and plan – A regular CEO date with yourself brings clarity and confidence. Want help? – I'm hosting a Quarterly CEO Planning Day on June 10th. Come plan alongside other retailers who get it! More info below. What to Focus on During CEO Time Strategic planning (not just goal setting) Reviewing what worked and what didn't Understanding your income streams and profit margins Creating intentional marketing, not last-minute campaigns So what is your next step? Join me for a productive afternoon of planning out your next 90 days in my Retailer's CEO Planning Day on June 10th! This is a new program I'm offering. We will meet together in a small group and spend an afternoon doing some intensive quarterly CEO-level planning for your business. It comes with pre-meeting vision planning prompts, 4 hours of a focused planning session with me and a small group, 2 weeks of support from me, and a retail success toolkit to help you every step of the way! Save $100 by registering by June 6th. See you there!   Need more? Join me for my first Retailer's CEO Planning Day on June 10th! This is a new program I'm offering. We will meet together in a small group and spend an afternoon doing some intensive quarterly CEO-level planning for your business. It comes with pre-meeting vision planning prompts, 4 hours of a focused planning session with me and a small group, 2 weeks of support from me, and a retail success toolkit to help you every step of the way! Save $100 by registering by June 6th. See you there!   Or…join my supportive community of retailers in the Retailer's Inner Circle! There is so much to love about the Inner Circle: access to countless masterclasses on everything from inventory management to money matters, a supportive community of like-minded retailers to bounce ideas off of, a monthly playbook to track your progress and help you plan your events and promotions, and so much more. Check it out HERE.   Related podcasts we think you'll like:  Episode 33: The CEO Date: A Non-Negotiable Habit is Key to Creative CEO Success Episode 88: Retailer Success Series: Making Pivotal (and scary) CEO Decisions with Retailer Melanie Kolb Episode 133: Retailer Success Series: Community, Culture, and CEO Mindset with Amy Cseh About your host, Wendy Batten In case we haven't met yet, I'm Wendy, a small business coach and founder of the Retailer's Inner Circle, where I help other independent shop owners learn how to gain the right business skillsets to see more profits, paychecks, and joy as they navigate running their retail business.  Through online classes, business coaching programs, speaking, and a top-ranked podcast, I've helped hundreds of retailers around the globe reclaim their dream and see the success they want from their beautiful shops. My signature private coaching community, The Retailer's Inner Circle, has helped retailers around the world build their retail business skill sets and confidence.  I am proud to have been featured in several major publications, including my own business column in What Women Create magazine. I have been privileged to be a guest on top-ranked podcasts and sought-after as a guest speaker and teacher for several brands, associations, and communities that are passionate about the success of independent retailers. When I'm not coaching, you will find me either DIYing and renovating my very imperfect old crooked cottage by the sea in the UNESCO World Heritage town of Lunenburg, NS, or blogging about our travel and RVing adventures and the weird fun things we get up to in our coastal village. I'd love to invite you to check out one of my free resources for real retailers at https://wendybatten.com/free-resources/    For more support from Wendy   Join Wendy's CEO Planning Session for Retailers Retailer's Inner Circle - Join Wendy inside the best retailer's community Free resources for shop owners   Hang out and connect with Wendy on IG    All of Wendy's programs and services for shop owners can be found HERE.  Subscribe & Review on iTunes Are you subscribed to my podcast? If you're not, I'd love you to consider it. Subscribing means you won't miss an episode! Click here to subscribe to iTunes! If you want to be more of a rockstar, I'd love it if you could leave a review over on iTunes as well.  Those reviews help other retailers find my podcast and they're also fun for me to go in and read. Just click here to review, select “Ratings and Reviews” and “Write a Review” and let me know what your favorite part of the podcast is. So grateful for you! Thank you!

   With host retail coach Wendy Batten   https://wendybatten.com/podcast-intro/   In This Episode:   Small habits can lead to big results!   In this episode of the Creative Shop Talk Podcast, I'm sharing 11 easy-to-start micro habits that can totally transform your retail business. These habits may be small, but they pack a powerful punch. From looking at your numbers to making faster decisions, I'll give you real-world, simple advice that WORKS.   Whether you run a boutique, a gift shop, or a creative space, these tips will help you grow with confidence — and have fun doing it!   11 Micro Habits for Independent Retailers: Don't “Ostrich” – Stop hiding from your business numbers. Look at them daily so there are no surprises. Always Be Learning – Reading 10 minutes a day or listening to a podcast can level up your skills. Ditch the Burden Mindset – Remember, you get to run this business. Approach it with joy, not dread. Use a “Yet” Mindset – “I'm not good at planning... yet.” Add "yet" to reframe your self-talk. Ask: How Can I Make This Easier? – Don't overcomplicate. Ask who or what can help. Crush Self-Doubt – Keep a list of wins, kind words, and proud moments to boost your confidence. Set Clear Goals – Know what you're aiming for so your daily actions move you closer to it. Look Up – Don't get stuck in the day-to-day. Plan 90 days out. Know what your customers are experiencing. Prioritize Your Health – A healthy YOU means a stronger business. Protect your time and energy. Decide Faster – Avoiding decisions holds you back. Be intentional and aligned with your goals. Make It Fun – This is your dream! Bring energy and joy into your day-to-day. Need more? Join me and our supportive community of retailers in my Retailer's Inner Circle! There is so much to love about the Inner Circle: access to countless masterclasses on everything from inventory management to money matters, a supportive community of like-minded retailers to bounce ideas off of, a monthly playbook to track your progress and help you plan your events and promotions, and so much more. Check it out HERE.   Related podcasts we think you'll like:  Episode 124: Confident Decision Making Made Easy with Business & Life Coach Andrea Liebross Episode 229: Having a Monthly Playbook for Your Retail Shop Episode 261: How to Stay Focused and Get Things Done About your host, Wendy Batten In case we haven't met yet, I'm Wendy, a small business coach and founder of the Retailer's Inner Circle, where I help other independent shop owners learn how to gain the right business skillsets to see more profits, paychecks, and joy as they navigate running their retail business.  Through online classes, business coaching programs, speaking, and a top-ranked podcast, I've helped hundreds of retailers around the globe reclaim their dream and see the success they want from their beautiful shops. My signature private coaching community, The Retailer's Inner Circle, has helped retailers around the world build their retail business skill sets and confidence.  I am proud to have been featured in several major publications, including my own business column in What Women Create magazine. I have been privileged to be a guest on top-ranked podcasts and sought-after as a guest speaker and teacher for several brands, associations, and communities that are passionate about the success of independent retailers. When I'm not coaching, you will find me either DIYing and renovating my very imperfect old crooked cottage by the sea in the UNESCO World Heritage town of Lunenburg, NS, or blogging about our travel and RVing adventures and the weird fun things we get up to in our coastal village. I'd love to invite you to check out one of my free resources for real retailers at https://wendybatten.com/free-resources/    For more support from Wendy   Retailer's Inner Circle - Join Wendy inside the best retailer's community Free resources for shop owners   Hang out and connect with Wendy on IG    All of Wendy's programs and services for shop owners can be found HERE.  Subscribe & Review on iTunes Are you subscribed to my podcast? If you're not, I'd love you to consider it. Subscribing means you won't miss an episode! Click here to subscribe to iTunes! If you want to be more of a rockstar, I'd love it if you could leave a review over on iTunes as well.  Those reviews help other retailers find my podcast and they're also fun for me to go in and read. Just click here to review, select “Ratings and Reviews” and “Write a Review” and let me know what your favorite part of the podcast is. So grateful for you! Thank you!

From the archive - This episode was originally recorded and published in 2022. Our interviews on Entrepreneurs On Fire are meant to be evergreen, and we do our best to confirm that all offers and URL's in these archive episodes are still relevant. Laura Dalesme is the director of business development, and Allison Beacham is the director of marketing, of tagr, a new digital pricing solution serving small businesses. The company is the world leader in smart digital labels and IoT solutions for physical retail, serving over 300 large retailers around the world in Europe, Asia, and America. Top 3 Value Bombs 1. We don't have one ‘True Calling' and that's okay. You just build strength out of your interests. 2. Multi-potentiality is a thing. 3. Tagr can make the in-store experience for your customers seamless, and it will help you and your employees save time. Spend Time Managing Your Business Instead Of Your Prices. Start your 30-day free trial today - tagr Shop Sponsor ThriveTime Show - Become the next success story, schedule a free consultation and request tickets to join Football Star, Tim Tebow and President Trump's Son, Eric Trump at Clay Clark's next business conference today at - ThrivetimeShow.com/eofire.

Gaby Bayona, founder of Truvelle, scaled her bridal fashion business from a home-based sewing studio into four successful brands and retail stores—all while keeping production local and sustainable.For more on Truvelle and show notes click here.  Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.

 With host retail coach Wendy Batten   https://wendybatten.com/podcast-intro/   In This Episode:   Helping and inspiring independent retailers is my passion (and my job!), but I would be remiss if I never shared how inspiring my retailers are to ME. Their inspiration is never more apparent than when we are all together in person: talking shop, ruminating on all the things, and brainstorming through big ideas.   In this episode, I'm sharing some of my takeaways from my Level Up Mastermind Retreat in early April in Thomasville, Georgia. I'm always learning from my retailers and amazed by their ideas and this retreat was no different. There is something very inspiring about getting a group of like-minded people together who are working toward a similar goal: running a successful independent retail shop. I hope these takeaways inspire you to try something new to move the needle in your retail business.   Takeaways for Independent Retailers:   Bravery is contagious: It's important to surround yourself with people who are on your side.    Making a decision and being brave enough to stick to it when you see the needle starting to move and/or having the courage to course correct if it's not working   Collaborations & community are super hot right now: Everyone in your community has the same goal: growing and thriving in a community that supports them.   Look to your community for inspiring people: Annie Jones of The Bookshelf in Thomasville showed us that building multiple revenue streams and marketing differently works. (You can follow along with her Instagram at @bookshelftville)   Lean into others: You cannot do this alone!   I also wanted to give a quick shoutout to YOU! Thanks to your support, the podcast has reached 100,000+ downloads!    Need more? Join me and our supportive community of retailers in my Retailer's Inner Circle! There is so much to love about the Inner Circle: access to countless masterclasses on everything from inventory management to money matters, a supportive community of like-minded retailers to bounce ideas off of, a monthly playbook to track your progress and help you plan your events and promotions, and so much more. Check it out HERE.   Not ready to join but want to purchase the stand-alone Foot Traffic Made Simple masterclass? You can purchase it on demand HERE.   Related podcasts we think you'll like:  Episode 246: Relationships are Rocket Fuel Episode 254: Behind the Counters: The Magic of Joining Forces to Foster Community and Build a Retail Destination Town with Millie and Adam Blackwell Episode 259: Behind the Counter: Building a Unique Retail Shop with Heart with Amy and Chris Hart About your host, Wendy Batten In case we haven't met yet, I'm Wendy, a small business coach and founder of the Retailer's Inner Circle, where I help other independent shop owners learn how to gain the right business skillsets to see more profits, paychecks, and joy as they navigate running their retail business.  Through online classes, business coaching programs, speaking, and a top-ranked podcast, I've helped hundreds of retailers around the globe reclaim their dream and see the success they want from their beautiful shops. My signature private coaching community, The Retailer's Inner Circle, has helped retailers around the world build their retail business skill sets and confidence.  I am proud to have been featured in several major publications, including my own business column in What Women Create magazine. I have been privileged to be a guest on top-ranked podcasts and sought-after as a guest speaker and teacher for several brands, associations, and communities that are passionate about the success of independent retailers. When I'm not coaching, you will find me either DIYing and renovating my very imperfect old crooked cottage by the sea in the UNESCO World Heritage town of Lunenburg, NS, or blogging about our travel and RVing adventures and the weird fun things we get up to in our coastal village. I'd love to invite you to check out one of my free resources for real retailers at https://wendybatten.com/free-resources/    For more support from Wendy   Retailer's Inner Circle - Join Wendy inside the best retailer's community Free resources for shop owners   Hang out and connect with Wendy on IG    All of Wendy's programs and services for shop owners can be found HERE.  Subscribe & Review on iTunes Are you subscribed to my podcast? If you're not, I'd love you to consider it. Subscribing means you won't miss an episode! Click here to subscribe to iTunes! If you want to be more of a rockstar, I'd love it if you could leave a review over on iTunes as well.  Those reviews help other retailers find my podcast and they're also fun for me to go in and read. Just click here to review, select “Ratings and Reviews” and “Write a Review” and let me know what your favorite part of the podcast is. So grateful for you! Thank you!

 With host retail coach Wendy Batten   https://wendybatten.com/podcast-intro/   LAST CALL! Are you ready to simplify your marketing strategy and boost your retail sales? Join me and a small group of driven retail business owners for my 6-week, hands-on program: The Sales and Marketing Accelerator! Each week, you'll receive a short video with an actionable tip followed by a live, interactive strategy group coaching session. We'll work together to create a simple, repeatable marketing plan tailored to your business. No fluff, no wasted time—just practical strategies you can implement right now. Spots are limited, and we start on April 23rd. Join us!   In This Episode:  Ready to spruce up your shop and boost your business? Spring (or Autumn, depending on where in the world you are!) is the perfect time to clean out the old and bring in the new. In this episode, I'm giving independent retailers easy tips to refresh their mindset, clean up their shop, and make more money.  Key Takeaways: Mindset Refresh: Get rid of negative thoughts and focus on new opportunities. Remember why you started your business and get that excitement back!   Money Moves: Inventory Check: Look at old stock and have a spring cleaning sale to clear it out.  Don't let money sit on your storage shelves! Expense Review: Cut unnecessary spending by checking your credit card and bank statements.   Pricing Check: Make sure your prices make you a profit, and don't just copy your competitors.   Shop Spruce-Up: Clean your shop, including dusting and fixing anything that looks worn out.  Update uniforms, aprons, and how your staff presents themselves.   Marketing Boost: Refresh your marketing plans to get customers excited. Remember: “Nothing great was ever achieved without enthusiasm!”   Plan for Success: Having a plan is key to making good things happen!   “Nothing great was ever achieved without enthusiasm.” - Ralph Waldo Emerson   Need more? Join me and our supportive community of retailers in my Retailer's Inner Circle! There is so much to love about the Inner Circle: access to countless masterclasses on everything from inventory management to money matters, a supportive community of likeminded retailers to bounce ideas off of, a monthly playbook to track your progress and help you plan your events and promotions, and so much more. Check it out HERE.   Not ready to join but want to purchase the stand-alone Foot Traffic Made Simple masterclass? You can purchase it on demand HERE.   Most impactful: Join the small group 6-Week Sales and Marketing Accelerator course. We start in April! More information HERE.   Related podcasts we think you'll like:  Episode 104: Tight on Cash Flow? Let's Turn Your Old Inventory Into Cash for You! Episode 109: Money Mindset, Abundance, and Bad Ideas with Guest Expert Emily King Episode 194: Feeling Stuck? 20 Prompts to Help Flip Your Mindset About your host, Wendy Batten In case we haven't met yet, I'm Wendy, a small business coach and founder of the Retailer's Inner Circle, where I help other independent shop owners learn how to gain the right business skillsets to see more profits, paychecks, and joy as they navigate running their retail business.  Through online classes, business coaching programs, speaking, and a top-ranked podcast, I've helped hundreds of retailers around the globe reclaim their dream and see the success they want from their beautiful shops. My signature private coaching community, The Retailer's Inner Circle, has helped retailers around the world build their retail business skill sets and confidence.  I am proud to have been featured in several major publications, including my own business column in What Women Create magazine. I have been privileged to be a guest on top-ranked podcasts and sought-after as a guest speaker and teacher for several brands, associations, and communities that are passionate about the success of independent retailers. When I'm not coaching, you will find me either DIYing and renovating my very imperfect old crooked cottage by the sea in the UNESCO World Heritage town of Lunenburg, NS, or blogging about our travel and RVing adventures and the weird fun things we get up to in our coastal village. I'd love to invite you to check out one of my free resources for real retailers at https://wendybatten.com/free-resources/    For more support from Wendy   Retailer's Inner Circle - Join Wendy inside the best retailer's community Free resources for shop owners   Hang out and connect with Wendy on IG    All of Wendy's programs and services for shop owners can be found HERE.  Subscribe & Review on iTunes Are you subscribed to my podcast? If you're not, I'd love you to consider it. Subscribing means you won't miss an episode! Click here to subscribe to iTunes! If you want to be more of a rockstar, I'd love it if you could leave a review over on iTunes as well.  Those reviews help other retailers find my podcast and they're also fun for me to go in and read. Just click here to review, select “Ratings and Reviews” and “Write a Review” and let me know what your favorite part of the podcast is. So grateful for you! Thank you!

“There's no secret formula—we just refused to stop.” In this episode, the founders of Ivy City Co—Natasha Thomas, Whitney Smith, and Madeline Hamilton—sit down with Jeremy Brockbank and Bri Ray to unpack the real story behind one of the fastest-growing fashion brands in the country. They talk about launching without industry connections, growing a team from scratch, and how staying relentlessly focused on the customer has shaped every decision—from design to operations to scale. It's not about perfection—it's about persistence, learning as you go, and never losing sight of your why. If you're building something meaningful and ambitious, this conversation is a blueprint worth hearing. #VolcanicRetail #RetailCollective #IvyCityCo #ModernRetail #BrandGrowth #FounderJourney #BuiltDifferent #NextGenRetail

Register for the webinar: 5 Stages of the Business Buying Process - Fri Apr 11 - https://bit.ly/4ji2UMuKen Eyjolfson looked at tons of businesses before deciding on a mattress outlet with $500k SDE and 700 5-star reviews. Topics in Ken's interview:8 years with the Soccer Shots franchiseSpending too long searching for the perfect dealBuying a discount mattress retailerHow the Canadian mattress industry worksBuying from a “shady seller”Getting the lowest wholesale mattress pricesStarting with a large Facebook followingExpanding through pop-up shopsPrivate equity acquiring mattress companiesFinancing without the SBAReferences and how to contact Ken:ken@mrliquidator.caLinkedInMr. LiquidatorBuilt to Sell by John WarrillowSeller's reality TV show The LiquidatorGet a free review of your books & financial ops from System Six (a $500 value):Book a call with Tim or hello@systemsix.com and mention Acquiring MindsLearn more about Walker Deibel's done-with-you buy-side advisory:The Acquisition LabWork with an SBA loan team focused exclusively on helping entrepreneurs buy businesses:Pioneer Capital AdvisoryGet $200 off your ticket to the M&A Launchpad Conference in Houston on May 3rd:https://www.malaunchpad.com & enter code ACQUIRINGMINDSConnect with Acquiring Minds:See past + future interviews on the YouTube channelConnect with host Will Smith on LinkedInFollow Will on TwitterEdited by Anton RohozovProduced by Pam Cameron

 With host retail coach Wendy Batten   https://wendybatten.com/podcast-intro/   Are you ready to simplify your marketing strategy and boost your retail sales? Join me and a small group of driven retail business owners for my 6-week, hands-on program: The Sales and Marketing Accelerator! Each week, you'll receive a short video with an actionable tip followed by a live, interactive strategy group coaching session. We'll work together to create a simple, repeatable marketing plan tailored to your business. No fluff, no wasted time—just practical strategies you can implement right now. Spots are limited, and we start on April 23rd. Join us!   In This Episode:  Running an independent retail store comes with challenges, but it can also be AWESOME. Join me as I chat about keeping a positive mindset, facing challenges head-on, and creating your own version of success. Let's make your retail dreams a reality! Key Takeaways: The Myth of Easy Success: There's no secret recipe for success. It's about trying, learning, and growing.   You're Not Behind: Forget comparing yourself to others! Just focus on moving forward.   Challenges Are Part of the Job: Being a boss means dealing with problems. Think of them as making you stronger! Ditch the “Pity Marketing”: Complaining gets you nowhere. Take charge and find solutions!   Control the controllables: You can't change everything, but you can control your attitude, effort, and how you handle things.   Define Your Success: What does success REALLY mean to you? It's your business, so you get to decide!   Action Beats Avoiding: Don't hide from problems – tackle them!   And the best advice I can give you today… Keep Going! You're doing great. Stay positive, keep learning, and make it happen!   "The experience of resistance strengthens the architecture of our character enough to hold the weight of our success." -Megan Miller Need more? Join me and our supportive community of retailers in my Retailer's Inner Circle! There is so much to love about the Inner Circle: access to countless masterclasses on everything from inventory management to money matters, a supportive community of likeminded retailers to bounce ideas off of, a monthly playbook to track your progress and help you plan your events and promotions, and so much more. Check it out HERE.   Not ready to join but want to purchase the stand-alone Foot Traffic Made Simple masterclass? You can purchase it on demand HERE.   Most impactful: Join the small group 6-Week Sales and Marketing Accelerator course. We start in April! More information HERE.   Related podcasts we think you'll like:  Episode 147: How to Reframe Your Mindset on Competition Episode 225: Practicing Self-Care While Running a Retail Business Episode 246: Relationships are Rocket Fuel About your host, Wendy Batten In case we haven't met yet, I'm Wendy, a small business coach and founder of the Retailer's Inner Circle, where I help other independent shop owners learn how to gain the right business skillsets to see more profits, paychecks, and joy as they navigate running their retail business.  Through online classes, business coaching programs, speaking, and a top-ranked podcast, I've helped hundreds of retailers around the globe reclaim their dream and see the success they want from their beautiful shops. My signature private coaching community, The Retailer's Inner Circle, has helped retailers around the world build their retail business skill sets and confidence.  I am proud to have been featured in several major publications, including my own business column in What Women Create magazine. I have been privileged to be a guest on top-ranked podcasts and sought-after as a guest speaker and teacher for several brands, associations, and communities that are passionate about the success of independent retailers. When I'm not coaching, you will find me either DIYing and renovating my very imperfect old crooked cottage by the sea in the UNESCO World Heritage town of Lunenburg, NS, or blogging about our travel and RVing adventures and the weird fun things we get up to in our coastal village. I'd love to invite you to check out one of my free resources for real retailers at https://wendybatten.com/free-resources/    For more support from Wendy   Retailer's Inner Circle - Join Wendy inside the best retailer's community Free resources for shop owners   Hang out and connect with Wendy on IG    All of Wendy's programs and services for shop owners can be found HERE.  Subscribe & Review on iTunes Are you subscribed to my podcast? If you're not, I'd love you to consider it. Subscribing means you won't miss an episode! Click here to subscribe to iTunes! If you want to be more of a rockstar, I'd love it if you could leave a review over on iTunes as well.  Those reviews help other retailers find my podcast and they're also fun for me to go in and read. Just click here to review, select “Ratings and Reviews” and “Write a Review” and let me know what your favorite part of the podcast is. So grateful for you! Thank you!

How do you cultivate a retail business that nurtures both customers and community? Liz Ferreira, owner of The Sweet Bay Shop, shares her journey of taking over her mother's store and shaping it into a space that brings joy—both through plants and meaningful relationships.  In this episode, Liz dives into the privilege of retail, the power of understanding your market, and how she balances family life with running a successful business. Whether you're a retailer, plant lover, or entrepreneur, there's something to learn from her story.  [2:40] Liz's journey into retail  [3:40] How houseplants bring small moments of joy  [5:44] Why retail is more than just selling—it's a privilege  [6:41] Lessons from taking over a family business  [10:00] How The Sweet Bay Shop connects with customers  [11:37] The importance of understanding your market  [13:50] Balancing family life with running a business  Join the Rooted in Retail Facebook Group to continue the conversation Get your ticket to EVOLVE 2025 - $200 off when you use the code rooted Join our newsletter for all the latest marketing news for retailers Show off your super fandom by getting your Rooted in Retail Merch!

Discover how True Classic built a billion-dollar apparel brand through content marketing, Facebook ads, and comedy-driven creative that converts.Watch on Shopify Masters's YouTube channel here. For more on True Classic and show notes, click here.