Podcast appearances and mentions of nate henderson

How Bilt Uses 3-D Instructions to Enrich Lives “...Bilt's greatest usage by just sheer volume, happens literally on Christmas Eve and early, early in the wee hours of Christmas morning. And, you know, parents and grandparents and aunts and uncles there, you know, put the kids to bed and -okay, now let's go and assemble this in a bike and a play set and whatever, and expect it to be a very frustrating experience.” Nate Henderson, CEO of Bilt, turned a problem into an opportunity. With millions of users and partnerships with top brands like Apple, Weber, and the United States Air Force, Nate's team is redefining traditional instructions through interactive 3D guidance. Here are three key takeaways from our discussion: - **Empowering Users and Enhancing Brand Perception:** Nate emphasized the importance of creating enriching experiences that not only empower users but also improve their perception of the brands they engage with.  - **Addressing Talent Shortages in Manufacturing:** One significant challenge in the manufacturing industry today is the talent shortage. Nate's company tackles this head-on by offering a unique, hands-on learning experience tailored for Generation Y and Generation Z.  - **Future of Immersive Training with Apple Vision Pro:** Looking ahead, Nate shared his excitement about the potential of Apple Vision Pro in creating fully immersive environments for training and entertainment. He believes this cutting-edge technology will soon become the preeminent tool for training and enablement, eventually leading to extended reality through smaller, more accessible headsets or glasses. Nate Henderson is chairman and CEO of BILT Incorporated, a SaaS company he co-founded in 2015. Under his leadership, BILT has grown from an idea to improve assembly instructions into a user experience revolution fundamentally changing the way professional technicians and consumers interact with the brands and products they buy.  BILT's 3D Intelligent Instructions® transform paper manuals and videos into fully manipulable immersive guides. Hundreds of brands and manufacturers deliver next-generation training on BILT for the assembly, installation, and maintenance of thousands of products.  BILT is proven to reduce errors, rework, and calls to support while improving efficiency, productivity, and user sentiment. The award-winning BILT app is available worldwide in 12 languages on iOS, Android, Microsoft, and now visionOS for Apple Vision Pro. Prior to BILT, Nate spent 17 years at SAP where he filled various roles in product management, consulting, sales, and innovation programs. He graduated from Brigham Young University with a BS in manufacturing engineering technology and the Thunderbird School of Global Management with an MBA in international business.  Resources The Delighted Customers podcast website:https://www.empoweredcx.com/podcast Sign up for The Trusted Guide newsletter here: https://www.empoweredcx.com/newsletter Get the latest news and updates on LinkedIn here: https://www.linkedin.com/in/markslatin/ Register for the next Trusted Guide Roadmap™ Master Class here: https://www.empoweredcx.com/ The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Nathan Henderson grew up in Saudi Arabia, where he actually met his now co-founder, back when he was 5 years old. His wife grew up in Mexico, and as such, they love to travel internationally. They are married with 3 college age kids, two at BYU and one on a church mission in Chile. His hobbies center around his family, but on his own, he loves to scuba dive, hike and stay physically fit.While he was at SAP, Nate worked on a concept to eliminate the paper instructions we are all familiar with today, and replace them with 3D graphical instructions. The idea was conceived, but to really bring it to life, he and his co-founder needed to take it outside the 4 walls.This is the creation story of BILT.SponsorsDrataCacheFlyClearQueryLinkshttps://biltapp.com/https://www.linkedin.com/in/nathan-henderson-12234b/Support this podcast at — https://redcircle.com/code-story/donationsAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

Welcome to another captivating episode of "People First, Then Construction." Today, we're thrilled to unravel the layers of entrepreneurial excellence with the remarkable Nate Henderson, founder of BILT Corporation. Join us as we explore the unconventional and visionary approaches that have redefined assembling everything and running an organization.Explore how Nate is rewriting the rules, infusing creativity, innovation, and empathy into every aspect of BILT Corporation's operations.Nate shares insights on unapologetically knowing your purpose and leveraging it for success—a philosophy that propels BILT's unique approach.Dive into Nate's pre-hiring ritual involving impactful book readings and discussions, setting the stage for alignment within the BILT team.Learn how BILT Corporation reinforces its core values by revisiting the same books every January, using them as a benchmark to measure organizational growth.Nate reflects on a transformative experience that shifted hope to unwavering certainty, making it effortless to go all in on ambitious ventures. Explore how this mindset shapes the vibrant culture at BILT.FOLLOW US ON SOCIALS https://www.instagram.com/jonathanacinelli/https://www.facebook.com/jonathancinellipmThis Episode is brought to you by our SponsorsTurmeriX®https://buyturmerix.ca/Intelligent Change https://www.intelligentchange.com/Support the showAppreciate the content we provide?Support the show on Patreon! Click the link below to join the team.#InnovationLeadership #EntrepreneurialExcellence #PodcastEpisode #RevolutionaryMindsetSupport the showAppreciate the content we provide?Support the show on Patreon! Click the link below to join the team.https://patreon.com/JonathanCinelli

Check out BILT here: https://biltapp.com/Follow Nate here

In this episode we spoke with Brittany Hodak (author of Creating Superfans), Nate Henderson (CEO of BILT Intelligent Instructions), Carol Meyers (Partner at Glasswing Ventures) and Andy Cockburn (CEO and Co Founder of Mention Me).  Our expert panel discussed their top CX highlights from 2023 as well as the biggest challenges and lessons they'd encountered over the last 12 months. We then shifted our focus to 2024, where we discussed the key CX trends to be aware of next year and how to turn customer advocacy into a core marketing strategy.

In this episode we spoke with Nate Henderson, CEO of BILT Intelligence Instructions, a CX platform. Nate shares his story of building a company designed to enrich peoples lives and why he's putting customer love at the centre of the business.   During our chat, Nate also shares how he and his leadership team measure CX success and how you can ensure your company maintains its customer values as it scales into different regions. 

Nate Henderson

Nate stopped by to chat about life, cars and custom leather tooling in general. Make sure to check out his killer work on FB and IG - Nates custom leather

Hawk raves about Licorice Pizza and plays a clip from it, The Green Beret badass Nate Henderson calls in to talk about the latest missile technology, John Bonnes analyzes the struggling Twins, Zach Halverson camps out to see Twenty One Pilots

Hawk raves about Licorice Pizza and plays a clip from it, The Green Beret badass Nate Henderson calls in to talk about the latest missile technology, John Bonnes analyzes the struggling Twins, Zach Halverson camps out to see Twenty One Pilots

In this episode, Nate Henderson, BILT's founder and CEO, and Rob Markey discuss how to make a great customer experience an empowering experience, how to raise Net Promoter Score℠, and how BILT leverages analytics to improve customer sentiment. If you'd like to provide feedback on the show, please fill out our survey here. If you'd like to learn more about Nate Henderson, you can find him on LinkedIn.

The harsh reality of the labor shortage is that professionals are overwhelmed and overworked. Product manufacturers have a growing opportunity to help builders and installers, many of whom are learning to install products on the fly. It's a challenge that all of us in the industry, especially manufacturers, have to overcome. On this episode, we bring on Nate Henderson, Founder and CEO of BILT Incorporated, who shares insights into how manufacturers can better support and educate their customers, and how that can pay off big in today's labor-strapped construction industry. 

Companies have two choices when it comes to customer pain: hide from it or embrace it. Nate Henderson, CEO of BILT, chooses to feel customer pain and use it as a driving force behind creating an amazing experience. That mindset and customer focus is a large reason BILT has seen consistent triple-digit growth in the last few years.  BILT was created to address a common customer pain point: assembly. Henderson wondered why companies relied on paper instruction manuals when technology had moved so far past that. BILT is a free app that partners with manufacturers of all types of products, including furniture, appliances, fitness equipment and home items to provide 3D interactive guided instructions for assembly and repair. As Henderson says, BILT turns everyone into an expert and eliminates a major source of friction in many brands' customer experiences.  From the beginning, BILT hasn't shied away from customer pain but has embraced it. In the early days of the app, BILT employees tested all types of products to put themselves in customers' shoes and discover how they could improve the traditional assembly experience. Instead of avoiding a painful part of the experience, Henderson and his team embraced it and made it their focus.   The BILT team realized that the most pivotal moment for how a customer views a consumer durable goods brand is 3-12 hours after they finish assembly. A difficult assembly process significantly impacts how customers view a brand and dramatically affects NPS. By changing a typically frustrating assembly experience, BILT takes people who would be detractors in that moment and turn them into brand promoters.      Aside from NPS, BILT also pays close attention to Earned Growth Rate or the amount of growth that comes from people referring business instead of paying for marketing. Henderson says companies that create great experiences and turn their customers into promoters have the majority of new business come from customer referrals.  BILT is a great example of the power of Earned Growth Rate. When COVID hit, Henderson wanted to be incredibly lean on spending. Over 20 months, BILT spent less than $1,000 on marketing and grew triple digits. As Henderson says, you can't sell your way out of a bad experience, but if you create a great experience, people will sell it for you.  BILT's entire model is built around embracing customer pain and turning frustrating moments into positive brand interactions, backed by metrics to understand what customers are feeling and the greatest pain points. Empathy helps brands turn customers into promoters and drive long-term business growth. Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future. For regular updates on customer experience, sign up for her weekly newsletter here.  Join the new Customer Experience Community here.

Hollywood actor Spencer Kramber is in studio and he talks about a new movie he just filmed with J. K. Simmons, Nate Henderson calls in and the Charch Challenge continues!

We head to Alcatraz island to recover some VX poison gas rockets, or at least discuss watching Cage and Connery go up against Ed Harris's platoon of Marine mercenaries. Listen as Nate Henderson returns to help us review The Rock.

We head to Alcatraz island to recover some VX poison gas rockets, or at least discuss watching Cage and Connery go up against Ed Harris's platoon of Marine mercenaries. Listen as Nate Henderson returns to help us review The Rock. -

We head to Alcatraz island to recover some VX poison gas rockets, or at least discuss watching Cage and Connery go up against Ed Harris's platoon of Marine mercenaries. Listen as Nate Henderson returns to help us review The Rock. -

The RRP crew finds themselves in Military Court this episode, but no fear, Tom Cruise is our defense attorney. Listen to our roundtable with returning guest Nate Henderson to decide if A Few Good Men is still worth watching today - that is if you can handle the TRUTH!

The RRP crew finds themselves in Military Court this episode, but no fear, Tom Cruise is our defense attorney. Listen to our roundtable with returning guest Nate Henderson to decide if A Few Good Men is still worth watching today - that is if you can handle the TRUTH! -

The RRP crew finds themselves in Military Court this episode, but no fear, Tom Cruise is our defense attorney. Listen to our roundtable with returning guest Nate Henderson to decide if A Few Good Men is still worth watching today - that is if you can handle the TRUTH! -

Can three podcasters figure out what to do when faced with the most daunting challenge of all—reviewing an old movie with a baby that cries a lot!? Nate Henderson joins Paul and Francisco again to discuss the highs and lows of Three Men and a Baby.

Can three podcasters figure out what to do when faced with the most daunting challenge of all—reviewing an old movie with a baby that cries a lot!? Nate Henderson joins Paul and Francisco again to discuss the highs and lows of Three Men and a Baby. -

Can three podcasters figure out what to do when faced with the most daunting challenge of all—reviewing an old movie with a baby that cries a lot!? Nate Henderson joins Paul and Francisco again to discuss the highs and lows of Three Men and a Baby. -

Francisco, Paul, and new guest host Nate Henderson mount up on our red bicycles, desert dinosaurs, and Large Marge semi-trucks on a quest to determine if Pee Wee's Big Adventure is a Classic worth watching today, or tragically ends up like a flat tire.

Francisco, Paul, and new guest host Nate Henderson mount up on our red bicycles, desert dinosaurs, and Large Marge semi-trucks on a quest to determine if Pee Wee's Big Adventure is a Classic worth watching today, or tragically ends up like a flat tire. -

Francisco, Paul, and new guest host Nate Henderson mount up on our red bicycles, desert dinosaurs, and Large Marge semi-trucks on a quest to determine if Pee Wee's Big Adventure is a Classic worth watching today, or tragically ends up like a flat tire. -

Get to know Chris Quandt, Chris Cowan and Nate Henderson, who are creating comedy podcasts and videos from Breakroomstudios.

Get to know Chris Quandt, Chris Cowan and Nate Henderson, who are creating comedy podcasts and videos from Breakroomstudios.

Conspiracy A disconcerting article prompts Hal to track down a conspiracy. Written by Nate Henderson

Conspiracy A disconcerting article prompts Hal to track down a conspiracy. Written by Nate Henderson

The New Boss Moronic office drones Hank & Hal meet their new boss, Mr. Spunkmeyer, in this audio comedy series. Written by Nate Henderson

The New Boss Moronic office drones Hank & Hal meet their new boss, Mr. Spunkmeyer, in this audio comedy series. Written by Nate Henderson