Podcasts about customer focus

IN THIS EPISODE...Joseph Landes, Co-founder and Chief Revenue Officer of Nerdio, shares insights into the company's mission, culture, and growth. He explains how Nerdio simplifies Microsoft Cloud technologies for businesses of all sizes, emphasizing their commitment to remote work through programs like the "Mayor Program" and the "Nerdio Break Room."Joseph discusses transitioning from Microsoft to leading a high-growth startup, highlighting the importance of hiring resilient team members and focusing on recurring revenue. He also details Nerdio's customer education initiatives, leadership philosophy, and "outside-in" approach, prioritizing customer feedback.------------Full show notes, guest bio, links to resources mentioned, and other compelling episodes can be found at http://LeadYourGamePodcast.com. (Click the magnifying icon at the top right and type “Joseph”)Love the show? Subscribe, rate, review, and share! Learn more about us! https://shockinglydifferent.com/-------------WHAT TO LISTEN FOR:1. What is Nerdio's mission?2. How does Nerdio support remote work?3. What is the "Mayor Program" at Nerdio?4. How does Nerdio educate its customers and partners?5. What is the importance of recurring revenue?6. How does Nerdio stay updated with market trends?------------FEATURED TIMESTAMPS:[02:29] Joseph's Personal Interests[04:21] Joseph's Career Journey at Microsoft[07:54] Nerdio's Services and Market Reach[11:32] Remote Work Culture and Challenges[18:02] Signature Segment: Joseph's entry into the LATTOYG Playbook: Nerdio's Growth and Recognition[20:32] Nerdio's Future Plans and Customer Focus[24:07] Signature Segment: Joseph's LATTOYG Tactic of Choice: Leading with Drive for Result------------ADDITIONAL RESOURCES FOR YOU:Overview: Our Signature Leadership Development Experience: http://bit.ly/DevelopYourGame

In this must-listen episode of the Millionaire Car Salesman Podcast, host Sean V. Bradley, CSP, and co-host LA Williams sit down with Shep Hyken, the internationally renowned customer service and customer experience expert, best-selling author, and keynote speaker, to explore the critical role exceptional customer experience plays in today's automotive industry. "They're not just comparing you to another dealer. They're going to compare you to the best experience they ever had." — Shep Hyken As the market navigates post-pandemic shifts and economic challenges like high interest rates and limited inventory, Shep shares actionable strategies that dealerships can implement right now to stand out. From customer engagement to loyalty-building techniques, Shep dives deep into what it takes to create an unforgettable experience at every customer touchpoint. "You must model the behavior you want others to do toward others." — Shep Hyken Listen in to hear why focusing on existing customers, embracing innovative tools like Podium, and modernizing your approach to customer service can lead to massive revenue growth. Are you prepared to elevate your dealership's customer experience and boost retention in today's competitive market? Tune in to find out how to turn service into a powerful driver of long-term success.   Key Takeaways: ✅ Enhancing customer retention is often more beneficial and cost-effective than solely focusing on acquiring new business. ✅ Leveraging technology and AI, such as Podium, can significantly improve customer interactions and streamline dealership operations. ✅ Maintaining a positive work culture among employees directly influences the quality of customer service delivered. ✅ Leading dealerships prioritize creating a seamless and consistent experience across all customer touchpoints, setting them apart in service delivery. About Shep Hyken ​Shep Hyken is a globally recognized customer service and experience expert, acclaimed keynote speaker, and New York Times and Wall Street Journal bestselling author. As the Chief Amazement Officer of Shepard Presentations, he has dedicated his career to helping organizations build loyal relationships with their customers and employees.​ Since founding Shepard Presentations in 1983, Shep has worked with over 1,200 clients, ranging from Fortune 100 companies to small businesses, across various industries including retail, healthcare, technology, and financial services. His client list includes notable organizations such as American Airlines, AAA, Anheuser-Busch, AT&T, Aetna, Abbott Laboratories, and American Express.​  Shep's dynamic presentations are known for their high energy, humor, and practical insights, often incorporating magic to engage audiences. He has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession and holds the Certified Speaking Professional (CSP) designation.​ An accomplished author, Shep has written several bestselling books on customer service and experience, including "Moments of Magic," "The Loyal Customer," "The Cult of the Customer," "The Amazement Revolution," "Amaze Every Customer Every Time," "Be Amazing or Go Home," "The Convenience Revolution," and "I'll Be Back." His articles have been featured in hundreds of publications, and he is a regular contributor to Forbes.​ Shep is also the creator of The Customer Focus™ program, designed to help organizations develop a customer service culture and loyalty mindset. Through his work, he emphasizes that customer service is not just a department but a philosophy that should permeate every aspect of an organization.​   Navigating the Automotive Customer Experience: Embracing AI and Building Loyalty Key Takeaways Customer Satisfaction and Experience are Distinct: Understanding the difference and focusing on both can elevate a dealership from best in class to world class. Leveraging Existing Customer Relationships: Prioritizing current customer engagement and retention is more cost-effective and profitable than focusing solely on new lead acquisition. Artificial Intelligence as a Game-Changer: AI innovations are transforming the dealership landscape by enhancing customer interactions and streamlining operations. Enhancing the Customer Experience in Automotive Retail In the rapidly evolving automotive industry, dealerships must adapt their strategies to exceed customer expectations. Sean V. Bradley and Shep Hyken dive into the intricacies of customer satisfaction and experience, two interrelated yet distinct components that every dealership should master. According to Hyken, "The way that whole thing is handled, is it easy? Is it hassle-free?" Such questions underscore the need for seamless web interfaces and responsive sales teams to create an unparalleled service atmosphere. Customer experience encompasses every interaction a consumer has with a dealership, from visiting the website to consulting with a salesperson. For car dealerships aiming for world-class status, it's crucial to transcend industry standards and look outside the industry for inspiration. As Hyken wisely notes, "They're going to compare you to the best experience they ever had." This calls for analyzing experiences provided by leaders like Amazon and Walmart to ensure dealerships offer frictionless, memorable interactions that build long-term loyalty. Retention vs. Acquisition: The Loyalty Revenue Stream Prioritizing existing customers over acquiring new ones can seem counterintuitive, yet it's a strategic pivot that aligns with both customer retention and profitability. As discussed by Sean V. Bradley, focusing on your current customer base can lead to higher conversion rates and increased revenue. "NADA says that a prior customer is a 65% closing ratio and a much higher gross profit," he remarks, emphasizing a shift towards maintaining strong relationships with your existing clientele. Moreover, service departments play a pivotal role. With a "service customer to your point is seven times as likely to purchase a vehicle if they service a car," embracing service excellence not only ensures immediate customer satisfaction but also strengthens their connection to the brand, making them more likely to return for future purchases. The foundational principle is clear: solidify customer loyalty through consistent, exceptional service, thereby reducing churn and boosting long-term profitability. The Role of Artificial Intelligence in Transforming Dealerships Artificial Intelligence (AI) is poised to reshape traditional dealership models by optimizing customer interactions and operational efficiencies. Shep Hyken highlights AI's potential in generating personalized and high-quality customer interactions. "AI needs to be smart enough to not give the wrong answer," Hyken advocates, outlining the balance between maintaining human oversight and deploying AI for scalable customer service solutions. Podium's AI-powered platforms offer tools that handle after-hours inquiries, schedule test drives, and maintain conversational consistency across multiple platforms, ensuring a seamless transition between digital and in-person interactions. In an age where most touchpoints before a sale are digital, embedding AI in CRM systems elevates customer experiences. As Bradley affirms, "If your AI is integrated with your CRM, if your AI is integrated with your online reputation strategy…it is next level." By streamlining these processes, dealerships can enhance engagement, nurture relationships, and ultimately drive more sales.   The automotive industry stands at a pivotal juncture where transformation is not just necessary but imperative. By understanding the nuances between customer service and experience, fostering robust relationships with existing customers, and embracing cutting-edge technologies like AI, dealerships can not only survive the intricacies of the modern market but truly thrive in it. The insights shared by industry experts provide a roadmap to not only meet but exceed customer expectations, ensuring loyalty and profitability in uncertain times.   Resources: Podium: Discover how Podium's innovative AI technology can unlock unparalleled efficiency and drive your dealership's sales to new heights. Visit www.podium.com/mcs to learn more!   Dealer Synergy & Bradley On Demand: The automotive industry's #1 training, tracking, testing, and certification platform and consulting & accountability firm.   The Millionaire Car Salesman Facebook Group: Join the #1 Mastermind Group in the Automotive Industry! With over 29,000 members, gain access to successful automotive mentors & managers, the best industry practices, & collaborate with automotive professionals from around the WORLD! Join The Millionaire Car Salesman Facebook Group today!   Win the Game of Googleopoly: Unlocking the secret strategy of search engines.     The Millionaire Car Salesman Podcast is Proudly Sponsored By: Podium: Elevating Dealership Excellence with Intelligent Customer Engagement Solutions. Unlock unparalleled efficiency and drive sales with Podium's innovative AI technology, featured proudly on the Millionaire Car Salesman Podcast. Visit www.podium.com/mcs to learn more!   Dealer Synergy: The #1 Automotive Sales Training, Consulting, and Accountability Firm in the industry! With over two decades of experience in building Internet Departments and BDCs, we have developed the most effective automotive Internet Sales, BDC, and CRM solutions. Our expertise in creating phone scripts, rebuttals, CRM action plans, strategies, and templates ensures that your dealership's tools and personnel reach their full potential.   Bradley On Demand: The automotive sales industry's top Interactive Training, Tracking, Testing, and Certification Platform. Featuring LIVE Classes and over 9,000 training modules, our platform equips your dealership with everything needed to sell more cars, more often, and more profitably!

Joel Bines breaks down Costco (COST) earnings beat and rising comp sales. “It continues to outperform its peers,” he says, and its success is due to its “myopic focus” on customer experience for 30 years. “This is almost entirely an execution story,” he adds, and thinks it has a substantial moat as long as it keeps up its strategy. He also takes a look at the latest Consumer Sentiment data.======== Schwab Network ========Empowering every investor and trader, every market day.Subscribe to the Market Minute newsletter - https://schwabnetwork.com/subscribeDownload the iOS app - https://apps.apple.com/us/app/schwab-network/id1460719185Download the Amazon Fire Tv App - https://www.amazon.com/TD-Ameritrade-Network/dp/B07KRD76C7Watch on Sling - https://watch.sling.com/1/asset/191928615bd8d47686f94682aefaa007/watchWatch on Vizio - https://www.vizio.com/en/watchfreeplus-exploreWatch on DistroTV - https://www.distro.tv/live/schwab-network/Follow us on X – https://twitter.com/schwabnetworkFollow us on Facebook – https://www.facebook.com/schwabnetworkFollow us on LinkedIn - https://www.linkedin.com/company/schwab-network/About Schwab Network - https://schwabnetwork.com/about

On this episode of the Transformation Leaders Podcast — we dive deep into the real meaning of transformation with Nick Atkin, CEO of Yorkshire Housing. If you think transformation is just a project with a beginning and an end, think again. In this conversation, you'll learn: ✅ Why true transformation is about continuous change, not one-off programmes ✅ How culture, people, and customer focus are the real drivers of success ✅ What every leader needs to know about managing challenging stakeholders and building trust-based relationships ✅ Why innovation in sectors like housing is more critical — and more possible — than ever before Nick brings honesty, humour, and a ton of practical wisdom about leading change in a regulated, customer-facing environment. Whether you're a transformation professional, a change leader, or a senior executive shaping the future of your organisation — this episode is packed with insights you can act on today.

BONUS: Software Engineers are Paid to Solve Problems, Not Write Code! With John Crickett In this BONUS episode, we explore a thought-provoking LinkedIn post by John Crickett that challenges a fundamental misconception in software engineering. John shares insights on why engineers should focus on problem-solving rather than just coding, how to develop business context understanding, and why this shift in perspective is crucial in the age of AI. Beyond Writing Code: Understanding the True Value of Software Engineering "A lot of us come to software engineering because we care about building, and missed the goal: solving a problem for a customer." John Crickett explains the fundamental disconnect many software engineers experience in their careers. While many enter the field with a passion for building and coding, they often lose sight of the ultimate purpose: solving real problems for customers. This misalignment can lead to creating technically impressive solutions that fail to address actual business needs. John emphasizes that the most valuable engineers are those who can bridge the gap between technical implementation and business value. In this section, we refer to John's Coding Challenges and Developing Skills websites. The Isolation Problem in Engineering Teams "We have insulated people from seeing and interacting with customers, perhaps because we were afraid they would create a problem with customers." One of the key issues John identifies is how engineering teams are often deliberately separated from customers and end-users. This isolation, while sometimes implemented with good intentions, prevents engineers from gaining crucial context about the problems they're trying to solve. John shares his early career experience of participating in the sales process for software projects, which gave him valuable insights into customer needs. He highlights the Extreme Programming (XP) approach, which advocates for having the customer "in the room" to provide direct and immediate feedback, creating a tighter feedback loop between problem identification and solution implementation. In this segment, we refer to the book XP Explained by Kent Beck. The AI Replacement Risk "If all you are doing is taking a ticket that is fully spec'ed out, and coding it, then an LLM could also do that. The value is in understanding the problem." In a world where Large Language Models (LLMs) are increasingly capable of generating code, John warns that engineers who define themselves solely as coders face a significant risk of obsolescence. The true differentiation and value come from understanding the business domain and problem space—abilities that current AI tools haven't mastered. John advises engineers to develop domain knowledge specific to their business or customers, as this expertise allows them to contribute uniquely valuable insights beyond mere code implementation. Cultivating Business Context Understanding "Be curious about what the goal is behind the code you need to write. When people tell you to build, you need to be curious about why you are being asked to build that particular solution." John offers practical advice for engineers looking to develop better business context understanding. The key is cultivating genuine curiosity about the "why" behind coding tasks and features. By questioning requirements and understanding the business goals driving technical decisions, engineers can transform their role from merely delivering code to providing valuable services and solutions. This approach allows engineers to contribute more meaningfully and become partners in business success rather than just implementers. Building the Right Engineering Culture "Code is always a liability, sometimes it's an asset. The process starts with hiring the CTO—the people at the top. You get the team that reflects your values." Creating an engineering culture that values problem-solving over code production starts at the leadership level. John emphasizes that the values demonstrated by technical leadership will cascade throughout the organization. He notes the counter-intuitive truth that code itself is inherently a liability (requiring maintenance, updates, and potential refactoring), only becoming an asset when it effectively solves business problems. Building a team that understands this distinction begins with leadership that demonstrates curiosity about the business domain and encourages engineers to do the same. The Power of Asking Questions "Be curious, ask more questions." For engineers looking to make the shift from coder to problem-solver, John recommends developing the skill of asking good questions. He points to Harvard Business Review's article on "The Surprising Power of Questions" as a valuable resource. The ability to ask insightful questions about business needs, user requirements, and problem definitions allows engineers to uncover the true challenges beneath surface-level requirements. This curiosity-driven approach not only leads to better solutions but also positions engineers as valuable contributors to business strategy. In this segment, we refer to the article in HBR titled The Surprising Power of Questions. About John Crickett John is a passionate software engineer and leader on a mission to empower one million engineers and managers. With extensive expertise in distributed systems, full-stack development, and evolving tech stacks from C++ to Rust, John creates innovative coding challenges, insightful articles, and newsletters to help teams level up their skills. You can link with John Crickett on LinkedIn.

Most startups bolt AI onto old products.  ⁨@ravennahq⁩  reimagined the entire workflow.  When we first met Kevin Coleman and Taylor Halliday, it was clear they weren't just chasing the hype cycle. They were pairing AI-native architecture with deep founder-market fit, and rebuilding how internal ops work — from first principles. Their new company, Ravenna, is going after a $160B+ market dominated by legacy players. But instead of being intimidated by incumbents, they got focused, making some smart moves that more early-stage teams should consider: 1) Speak with 30+ customers before writing a line of code 2) Define a clear ICP and pain points 3) Build natively for Slack — where support actually happens 4) Prioritize automation, iteration, and real workflow transformation 5) Stayed radically transparent with investors and early customers At Madrona, we love backing teams that combine ambition with discipline — and Kevin and Taylor are doing just that. In this episode of Founded & Funded, they sit down with Madrona Managing Director Tim Porter and talk through their journey, what they'd do differently the second time around, and how they're building a durable, agentic platform for internal support. If you're a founder building in AI, SaaS, or ops — this conversation is full of lessons worth hearing. Transcript: https://bit.ly/4ju2Cml Chapters:  (00:00) Introduction (00:23) Meet the Founders: Taylor Halliday and Kevin Coleman (02:05) The Birth of Ravenna: Identifying the Problem (03:05) The Concept of Enterprise Service Management (04:02) The Journey from Idea to Execution (04:31) Customer Insights and Market Fit (06:42) Building a Next-Generation Platform (10:43) Slack Integration and AI Automation (14:37) Partnering with Slack: A Strategic Move (17:13) Leveraging Slack for Knowledge Management (20:13) Balancing Focus and Vision (21:07) Discovering ITSM: A Hidden Market (21:40) Expanding Beyond IT: The Universal Help Desk (24:30) ServiceNow and the AI Revolution (27:03) Building a Transparent and Collaborative Culture (29:37) Recruiting Top AI Talent (31:59) Navigating Market Realities and Customer Focus (37:59) Advice for Aspiring Founders

Dr. Beckett concludes his engaging conversation with entrepreneur and marketer Gary Vaynerchuk. They delve into their shared admiration for customer-centric approaches and discuss the importance of product quality in marketing. Gary shares insights from his wine retailing days and how the Beckett Price Guide influenced his business strategies. The episode also covers their experiences in the sports card industry from the 70s and 80s, the impact of certain key events, and the growth of the market.   00:37 Gary Vaynerchuk's Early Influences 01:04 Customer Focus and Marketing Strategies 03:02 The Importance of Product Quality 07:04 The Evolution of the Sports Card Industry 10:41 Impact of Major Events on the Hobby    

In this episode, Jim Forrest shares his journey from bagging groceries at age six to becoming Chairman of multiple high-performing companies. He reflects on formative lessons from his father, early career missteps, and the customer-first mindset that shaped his leadership style. Jim discusses building great teams, the importance of process and strategic focus, and his role in mentoring rising leaders while helping shape a lasting culture of performance and accountability.00:00 Introduction06:14 Customer Focus & Early Lessons12:35 Leadership & Process Thinking18:13 Culture, Boards & Mentorship22:18 Strategy Starts with the Problem30:37 What Makes a Great CompanyListen to our podcasts at:Podcast: https://www.shorecp.university/podcastsThere you will also find our other "Microcap Moments" episodes, alongside our series "Everyday Heroes" and "Bigger. Stronger. Faster.", highlighting the people and stories which make the microcap space unique.Other ways to connect:Blog: https://www.shorecp.university/blogShore Capital University: https://www.shorecp.university/Shore Capital Partners: https://www.shorecp.com/LinkedIn: https://www.linkedin.com/company/shore-universityThis podcast is the property of Shore Capital Partners LLC. None of the content herein is investment advice, an offer of investment advisory services, nor a recommendation or offer relating to any security. See the “Terms of Use” page on the Shore Capital website for other important information.

In this episode, Jim Forrest shares his journey from bagging groceries at age six to becoming Chairman of multiple high-performing companies. He reflects on formative lessons from his father, early career missteps, and the customer-first mindset that shaped his leadership style. Jim discusses building great teams, the importance of process and strategic focus, and his role in mentoring rising leaders while helping shape a lasting culture of performance and accountability.00:00 Introduction06:14 Customer Focus & Early Lessons12:35 Leadership & Process Thinking18:13 Culture, Boards & Mentorship22:18 Strategy Starts with the Problem30:37 What Makes a Great CompanyListen to our podcasts at:Podcast: https://www.shorecp.university/podcastsThere you will also find our other "Microcap Moments" episodes, alongside our series "Everyday Heroes" and "Bigger. Stronger. Faster.", highlighting the people and stories which make the microcap space unique.Other ways to connect:Blog: https://www.shorecp.university/blogShore Capital University: https://www.shorecp.university/Shore Capital Partners: https://www.shorecp.com/LinkedIn: https://www.linkedin.com/company/shore-universityThis podcast is the property of Shore Capital Partners LLC. None of the content herein is investment advice, an offer of investment advisory services, nor a recommendation or offer relating to any security. See the “Terms of Use” page on the Shore Capital website for other important information.

In this episode of the Additive Snack Podcast, host Fabian Alefeld delves into the transformative impact of additive manufacturing (AM) on heat exchangers with guest Michael Fuller, founder and CEO of Conflux Technology. Michael shares his entrepreneurial journey from his early passion for motorsport to the founding of Conflux.  The discussion covers the advantages of AM in creating high-performance, efficient heat exchangers, the challenges and innovations in heat transfer technology, and Conflux's plans for scaling production. Michael explains Conflux's unique approach to heat exchange design and its application across various industries, including motorsport, automotive, aerospace, and more. The episode highlights the market-oriented strategy of Conflux and their future vision of productizing their production processes for broader deployment. Comments about the show or wish to share your AM journey? Contact us at additive.snack@eos-na.com. The Additive Snack Podcast is brought to you by EOS. For more information about Conflux Technology, visit their website and connect with Michael Fuller on LinkedIn. 00:25 Meet Michael Fuller: Founder and CEO of Conflux Technology01:31 Michael's Journey: From Motorsport to Heat Exchangers 04:16 The Role of Additive Manufacturing in Heat Exchangers 07:29 Challenges and Innovations in Additive Manufacturing 13:10 Conflux's Market and Customer Focus 32:48 Design and Development Process at Conflux 49:30 Future of Conflux and Scaling for Impact 

Season Hughes: From Defensive to Collaborative Product Ownership Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Building Team and Customer Connection A great Product Owner demonstrates deep care for both the product and the team members, understanding their challenges and experiences. Season highlights how exceptional POs actively advocate for customer involvement in sprint reviews and consistently conduct customer interviews, creating a strong bridge between the development team and end-users. The Bad Product Owner: The Defensive Questioner Season describes a challenging situation where a Product Owner would respond to team proposals with defensive "why" questions, creating an atmosphere where developers felt they needed to justify their suggestions. This approach led to team defensiveness and reduced collaboration, highlighting the importance of asking questions in a way that promotes understanding rather than creates tension. Self-reflection Question: How do you ensure your communication style encourages collaboration rather than defensiveness? [The Scrum Master Toolbox Podcast Recommends]

In this weeks' Scale Your Sales Podcast episode, my guest is Ejieme Eromosele.   I'm a customer-led growth expert passionate about driving retention, expansion, and customer advocacy. I'm also the Founder of Success in Black, where I champion DEIB in Customer Success. With experience at Accenture, PwC, and The New York Times, I've built on delivering exceptional customer outcomes and business value.   In today's episode of Scale Your Sales podcast, Ejieme explores customer-led growth as a key driver of sustainable revenue expansion, emphasizing the alignment of sales, marketing, and customer success for exponential impact. She introduces the concept of assumptive advocacy and the role of data in driving transformative customer insights. Committed to diversity, equity, and inclusion, Ejieme shares her journey in founding Success in Black, a community supporting Black professionals in customer success.   Welcome to Scale Your Sales Podcast, Ejieme Eromosele.     Timestamps: 00:00 Elevating Sales with Customer Led Growth and Community Insights 06:22 Leading EMEA Growth 09:57 Align Leadership for Customer Growth 11:42 Aligning Customer Goals with AI Tools 15:11 Seeding Future Customer Advocacy 20:37 Leveraging Data for Customer Solutions 21:35 Becoming a Trusted Customer Advisor 24:43 Compelling Vision and Customer Focus 30:19 Human-First Approach in Business   https://www.linkedin.com/in/ejieme/     Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.   Book Janice to speak virtually at your next event: https://janicebgordon.com LinkedIn: https://www.linkedin.com/janice-b-gordon/ Twitter: https://twitter.com/JaniceBGordon Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast More on the blog: https://scaleyoursales.co.uk/blog Instagram: https://www.instagram.com/janicebgordon Facebook: https://www.facebook.com/ScaleYourSales   And more! Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

Erica interviews Paul Springer with Skoops Poop, a newcomer to the pooper scooper business. Paul shares his transition from corporate America, driven by a desire for financial security, and his discovery of the industry through the Upflip video. The conversation centers around Paul's early experiences, the importance of customer connections, and overcoming self-doubt. He credits the Poop Scoop Millionaire community with providing accountability and a supportive environment. He also emphasizes authenticity in marketing, preferring personal touches over AI-generated content, and building a strong "why" to persevere through entrepreneurial challenges. The conversation covers pricing strategies, competition, and the necessity of delivering a high-quality customer experience. Connect with Paul: https://www.facebook.com/SkoopsPoop Scoop Con 2025 (May 23rd & 24th) - https://scoopcon.com/ Comments and Questions are welcome.   Send to: thescooppodcast22@gmail.com

Erica talks with Jeff Joiner, a professional speaker and sales trainer. They explore themes of personal wellness, business strategies, and the importance of authentic human connection. Joiner emphasizes selling more than the basic service, instead selling trust and a personal relationship. He encourages listeners to focus on providing exceptional customer experience, even in commodity businesses. The discussion covers how entrepreneurs can differentiate themselves by connecting genuinely with clients, offering unexpected acts of service, and building loyalty. Erica and Jeff also share their personal struggles and experiences, creating an open and entertaining conversation. Connect with Jeff: https://www.instagram.com/jeffreyjoiner/ Scoop Con 2025 (May 23rd & 24th) - https://scoopcon.com/ Comments and Questions are welcome.   Send to: thescooppodcast22@gmail.com

In this podcast episode, host Michelle Frechette and guests Tamara Niesen and Beau Lebens.  They discuss WooCommerce's recent rebranding, emphasizing the distinction between "Woo" and "WooCommerce." Tamara highlights the importance of community and customer focus in their marketing strategy. Beau outlines the roadmap for WooCommerce, including improvements in core features, payment solutions, and shipping integrations. The episode underscores WooCommerce's commitment to evolving its platform to meet diverse business needs while maintaining strong community engagement and support.Top TakeawaysMarketing Focus on Community-Driven Development: WooCommerce's marketing approach emphasizes listening to merchants and the community. By integrating feedback into product development, they ensure their solutions address real user needs. This transparency strengthens trust and engagement with the ecosystem.Collaboration and Ecosystem Strength Matter: WooCommerce sees the entire ecosystem as interconnected—whether it's developers, merchants, or marketers. By improving core functionality and providing better tools, they aim to ensure that all WooCommerce-based businesses thrive, as their success reflects on the entire platform.Community Feedback is Essential: WooCommerce's marketing and product teams are committed to keeping the feedback loop open. They encourage users and developers to share their thoughts on new features, usability, and how the company can better support merchants and builders in the ecosystem.Mentioned in the Show:WooAutomatticStellarWPIconicOrderableSomewhere WarmElementor Kadence

Today, we are breaking down Jack Henry. If you're not familiar with it, Mark Leonard of Constellation Software once referred to this business as their ‘gold standard.' Jack Henry is a true best in class operator within the vertical market software space.  To break down the business, I'm joined by Bob Desmond, Portfolio Manager and Head of Claremont Global. Jack Henry sells full operating system software that powers small and mid-sized banks. Like many great vertical market software businesses, M&A has been a piece of the puzzle, but Jack Henry puts a very deliberate focus on organic growth particularly in their core product. The stock has appreciated 480x since its IPO in the mid-eighties, but more recently, has been essentially flat over the past five years, and we get into great business dynamics versus stock dynamics. Please enjoy this Breakdown of Jack Henry. Subscribe to Colossus Review For the full show notes, transcript, and links to the best content to learn more, check out the episode page here. ----- This episode is sponsored by Finley - modern debt capital management software for borrowers and lenders. Ask around and you'll find that nearly every operator or investor has experienced the operational nightmare of managing debt capital. Finley works by translating unstructured credit agreements into code, which gets all parties on the same page and helps them streamline the credit management lifecycle--think covenant reporting, interest and fee tracking, and portfolio analysis. Join the forward-thinking finance leaders, investors, and bank executives already modernizing their debt capital operations with Finley. Learn more and request your demo at finleycms.com.  ----- Business Breakdowns is a property of Colossus, LLC. For more episodes of Business Breakdowns, visit joincolossus.com/episodes. Editing and post-production work for this episode was provided by The Podcast Consultant (https://thepodcastconsultant.com). Show Notes (00:00:00) Learn About Finley (00:05:42) Jack Henry's Business Model and Market Position (00:06:22) Colossus Review Announcement (00:07:04) Deep Dive into Jack Henry's Operations (00:09:43) Jack Henry's History and Culture (00:12:44) Customer Focus and Competitive Advantage (00:16:23) Growth Strategy and Market Dynamics (00:19:37) Technology and Innovation at Jack Henry (00:24:08) Customer Integration and Market Share (00:34:50) Revenue Uplift and Customer Benefits (00:38:57) Financial Metrics and Margins (00:40:35) Cash Flow and Dividend Growth (00:41:53) Cyclicality and Resilience (00:48:04) Fintech Competition and Partnerships (00:53:20) Customer Base and Market Shifts (00:56:17) Risks and Cybersecurity Concerns (00:59:22) Valuation and Long-Term Growth (01:02:14) Key Lessons from Jack Henry

Guest: Mark Wigginton   Guest Bio: Mark Wigginton is a seasoned coach, consultant, and strategy advisor with over 30 years of sales expertise. As the founder of Focusing On Results, Mark combines deep insights into human behavior with actionable strategies to help his clients achieve personal and professional growth. Since 2001, he's worked as a coach and consultant to business development executives and teams, helping business professionals clarify goals, strengthen teams, and cultivate their growth. His many years in sales taught him the power of focused goal-setting and resilience, lessons that are integral to his coaching approach today. In addition to his professional accomplishments, his personal journey reflects his dedication to personal growth and achievement. Starting as a “couch slouch,” at 45, he transformed his life through disciplined goal-setting, ultimately completing 18 marathons and an Ironman triathlon. This personal experience helps him deeply understand and support clients on their own transformation journeys.   Key Points: Career Journey and Sales Training: Mark's career evolved in three phases—starting with technology sales, transitioning to community mental health, and later working as a management consultant, sales trainer, and coach. His early sales training emphasized customer focus, earning the right to advance in sales, and persuasive involvement. His work as a counselor taught him the importance of listening and focusing on the customer's needs, skills he later integrated into his sales approach.   Ironman and Marathon Experience: Mark's late start in endurance sports (running and triathlons) at 45 helped him develop discipline, which he applied to sales, emphasizing the importance of goal setting, consistency, and incremental progress.   Goal Setting Framework: Mark advocates for breaking down larger goals into smaller, achievable steps, using the ABCs of goal setting: Accept reality, focus on the basics, and maintain consistency. This applies to both athletic training and sales.   Sales Goal Setting for Teams: Mark emphasizes the importance of empowering salespeople to set their own goals, which leads to higher motivation and ownership. Managers should involve their team members in the goal-setting process to achieve better results.   Customer Focus and Communication: Salespeople must adapt their messages to the right audience within an organization—senior leaders versus operations staff—ensuring relevancy to each group's needs.   Guest Links:  Free downloadable tools: www.focusingonresults.com       About Salesology®: Conversations with Sales Leaders Download your free gift, The Salesology® Vault. The vault is packed full of free gifts from sales leaders, sales experts, marketing gurus and revenue generation experts.  Download your free gift, 81 Tools to Grow Your Sales & Your Business Faster, More Easily & More Profitably. Save hours of work tracking down the right prospecting and sales resources and/or digital tools that every business owner and salesperson needs. If you are a business owner or sales manager with an underperforming sales team, let's talk. Click here to schedule a time. Please, subscribe to Salesology®: Conversations with Sales Leaders so that you don't miss a single episode, and while you're at it, won't you take a moment to write a short review and rate our show? It would be greatly appreciated! To learn more about our previous guests, listen to past episodes, and get to know your host, go to https://podcast.gosalesology.com/ and connect on LinkedIn and follow us on Facebook and Twitter and check out our website at  http://www.gosalesology.

Mark Gromer, from Scoop Doggy Logs in Arizona discussed his journey starting a poop scooping business in 2016, initially facing challenges with no customers for three months. He emphasized the importance of building trust and maintaining a low churn rate of 0.3% to 0.8%. Mark's business grew to 141 customers by offering free services for reviews and leveraging local Facebook groups. He highlighted the effectiveness of AI tools like ChatGPT and Canva for creating engaging ads and the value of personalized customer interactions. Mark also shared his strategy for targeting busy families in smaller, densely populated areas and his plans to launch a YouTube channel to help small businesses with AI marketing. #PoopScoopBusiness #AIMarketingMastery #CustomerRetention #StartupStrategies #StandOutFromTheRest #ArtificialIntelligence #GrowthMindset Connect with Mark on Facebook Send to: thescooppodcast22@gmail.com

In this episode of the BulkLoads Podcast, Rhett Roberson from Rush Truck Centers reveals insights into trucking services, emphasizing fast response times, the appeal of the HX model, and leadership in fostering open dialogue. With discussions on transparent communication, fleet dynamics, and the importance of understanding safety scores, this episode offers a comprehensive look at enhancing operations and team culture. Watch this episode on YouTube & Subscribe! https://youtu.be/c7MzysyeS9g Free Video Shoot From BulkLoads? https://links.bulkloads.com/widget/form/bfbbWKvA8xQZJKKYfc2Z   2025 Bulk Freight Conference Rhett Roberson: https://www.rushtruckcenters.com/ https://www.linkedin.com/in/rhett-roberson/ robersona1@rushenterprises.com   How can we pray for you? Email us: prayer@bulkloads.com Check out our companies!  BulkLoads - https://www.bulkloads.com/ Insurance - https://www.bulkinsurancegroup.com/ Factoring - https://www.smartfreightfunding.com/  Transportation Management (TMS) - https://www.bulktms.com/ Permitting- https://www.bulkloads.com/tools/permitting/   Timestamp: 00:00 Set goals and share them in comments. 06:04 Considering monthly or quarterly podcast content edits. 06:40 Unexpectedly lengthy process, valuable insights gained throughout. 12:45 International diversification crucial; competition fosters collaboration. 15:12 Maintain fleet variety for market insights and costs. 18:57 International's engine issues persist despite new platform. 23:48 Efficient service with frequent updates and communication. 25:32 Team praised for excellent customer service. 30:05 Exploring work motivation and finding personal joy. 32:18 Transitioned to consulting, leadership, culture, and impact. 34:45 Leadership requires asking questions, not directives. 38:43 Reflect on leadership: improvements require effort, vulnerability. 43:10 Focus on understanding cab reports and safety scores. 47:01 Looking for feedback and offering prayer support. 47:51 Praying for blessings, perseverance, and submission.

Thanks to our Partner, NAPA Auto Care Join Maryann Croce in the fourth episode of the Unstoppable Framework for Auto Shop Owners series. Discover essential strategies for building trust, loyalty, and a thriving business by staying customer-focused and adaptable. Learn about gathering and acting on customer feedback, streamlining customer experiences, offering added services, building referral networks, and staying current with industry trends and training. Maryann Croce, Small Biz Vantage. Maryann's previous episodes HERE. Show Notes Watch Full Video Episode Here's the downloadable worksheet link: https://bit.ly/3Yq4S4J Unstoppable Framework for Auto Shop Owners Part 1: Core Values and Vision [RR 997]: https://remarkableresults.biz/remarkable-results-radio-podcast/e997/ Unstoppable Framework for Auto Shop Owners Part 2: Mastering Your Finances [RRR 1004]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1004/ Unstoppable Framework for Auto Shop Owners Part 3: Optimize Processes and Empower Your Team [RR 1012]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1012/ MACS Training Event & Trade Show, Jan 30 – Feb 1, Orlando, FL: https://macsmobileairclimate.org/ The Unstoppable Framework (00:00:41) Part Four Overview (00:02:32) Importance of Customer Feedback (00:03:22) Client Story: Sarah's Transformation (00:05:51) Building Trust through Referrals (00:08:01) Shifting Perspective on Complaints (00:09:32) Customer Experience Walkthrough (00:10:27) The Gallon of Paint Analogy (00:12:58) Uplifting Shop Environment (00:13:53) Attracting the Right Customers (00:14:53) Staying Current with Training (00:16:07) Communication Trends and Customer Preferences (00:17:01) Practical Steps for Customer Focus (00:17:03) Streamlining Customer Experience (00:18:27) Building Referral Networks (00:19:43) Staying Open to Change (00:19:46) Thriving Through Change (00:20:25) Reframing Negative Reviews (00:21:36) Focus on Customer Training (00:24:07) Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our...

Hunter Conley, owner of Fresh Start Pet Waste Removal, and Erica discuss his journey from managing inside sales and marketing at Alta Pest Control to starting his own pet waste removal business. Fresh Start has grown to 350 customers in a year, with three full-time employees and two wrap trucks. Hunter emphasized the importance of Facebook ads, which account for 70% of his customer base, and the effectiveness of text-based follow-ups. He also highlighted the significance of pricing strategies, customer retention, and handling objections. Hunter shared his approach to customer acquisition, including the use of responsive bids and the importance of identifying and targeting the ideal customer profile. Connect with Hunter: https://freshstartpetwasteremoval.com/ Comments and Questions are welcome.   Send to: thescooppodcast22@gmail.com

Ismail Salhi is the co-founder and CEO of Wildgrain, a fast-growing DTC subscription service that delivers artisanal breads, pastries, and pasta directly to customers' doorsteps. In this episode of DTC Pod, Ismail shares his journey of rapidly scaling Wildgrain to over 80,000 subscribers since launching during the pandemic in 2020. He shares the key strategies that have driven Wildgrain's success: focusing on product quality, customer experience, and efficient operations.Ismail discusses their decision to outsource baking to local bakeries—a move that  positioned them as a larger buyer than Whole Foods and Trader Joe's in some markets.He also emphasizes the importance of investing in logistics tech to optimize product delivery and streamline processes. This focus on tech integration across all business areas has been crucial to their ability to scale effectively.We also explore Wildgrain's customer acquisition strategies, which involve education marketing, meta, and influencers.Interact with other DTC experts and access our monthly fireside chats with industry leaders on DTC Pod Slack.On this episode of DTC Pod, we cover:1. Business Model and Sustainability2. Entrepreneurial Advice3. Logistics and Distribution4. Customer Support Tools and Efficiency5. Customer Acquisition and Retention6. Product Development and Market Introduction7. Tech and Operations Partnership8. Seasonal Growth and Marketing9. Consumer Behavior Dynamics10. Marketing and Product Differentiation11. Consumer Engagement and Customization12. Scalability and Operational Management13. Market Insights and Future PlansTimestamps00:00 Ismail Salhi's background; Wildgrain's founding story04:24 From starting a home bakery to outsourcing production07:23 Wildgrain's product and customer experience08:56 Working with partner bakeries and distribution centers10:08 Building tech for reliable, temperature-sensitive deliveries13:58 Automated system streamlines tasks across all departments15:47 Initial customer acquisition, education marketing, influencers20:06 Product mix and how it affects inventory 23:07 Creating different custom boxes to cater to different diets24:28 Optimizing product operations, automating, outsourcing27:06 Shipping carriers, tech for allocating orders28:42 Seasonal growth and effects on marketing spend31:50 Ismail Salhi on running the business with his wife33:41 Time and lifestyle management as a parent entrepreneur36:14 Ismail Salhi's advice for DTC foundersShow notes powered by CastmagicPast guests & brands on DTC Pod include Gilt, PopSugar, Glossier, MadeIN, Prose, Bala, P.volve, Ritual, Bite, Oura, Levels, General Mills, Mid Day Squares, Prose, Arrae, Olipop, Ghia, Rosaluna, Form, Uncle Studios & many more.  Additional episodes you might like:• #175 Ariel Vaisbort - How OLIPOP Runs Influencer, Community, & Affiliate Growth• #184 Jake Karls, Midday Squares - Turning Your Brand Into The Influencer With Content• #205 Kasey Stewart: Suckerz- - Powering Your Launch With 300 Million Organic Views• #219 JT Barnett: The TikTok Masterclass For Brands• #223 Lauren Kleinman: The PR & Affiliate Marketing Playbook• ​​​​#243 Kian Golzari - Source & Develop Products Like The World's Best Brands-----Have any questions about the show or topics you'd like us to explore further?Shoot us a DM; we'd love to hear from you.Want the weekly TL;DR of tips delivered to your mailbox?Check out our newsletter here.Projects the DTC Pod team is working on:DTCetc - all our favorite brands on the internetOlivea - the extra virgin olive oil & hydroxytyrosol supplementCastmagic - AI Workspace for ContentFollow us for content, clips, giveaways, & updates!DTCPod InstagramDTCPod TwitterDTCPod TikTok  Ismail Salhi - Co-Founder and CEO of WildgrainBlaine Bolus - Co-Founder of CastmagicRamon Berrios - Co-Founder of Castmagic

Click here to view the episode transcript. In this episode, Snowflake's Gilad Turbahn, Head of Developer Productivity, and Amy Yuan, Director of Engineering, dive into how they elevated developer productivity to a top company priority. They discuss the pivotal role of Snowflake's CTO, who personally invested over half his time to guide the initiative, and how leadership's hands-on involvement secured buy-in across teams. The conversation also explores the importance of collaboration between engineering and product management, and how measuring user sentiment helped them deliver meaningful, long-lasting improvements.Mentions and linksConnect with Gilad and Amy on LinkedInMeasuring developer productivity with the DX Core 4Discussion Points(0:48) The need for a shift at Snowflake(3:59) Leadership involvement and prioritization of developer productivity(8:56) The partnership between engineering and product managers(20:01) From feature factory to customer outcome-focused development(27:36) Shifting measurement focus to user sentiment and customer outcomes(39:13) Gaining buy-in for sentiment metrics and tying them to business impact(51:11) How Snowflake's CTO and volunteers accelerated developer productivity improvements.

Karley Cunningham is a creative strategist and growth accelerator, and she takes businesses from overcrowded spaces into blue ocean territory to confidently stand out and thrive as brand leaders. The founder of Big Bold Brand, Karley, helps agencies, innovators, and changemakers accelerate the growth, impact, profit, and sustainability of their ventures. Her innovative Surefire Method™ provides businesses with the strategic toolkit needed to attract the right fit clients, and outpace their competitors, and charge a premium.00:00 - 00:30 "When you understand that brand is everything that you do. It's what people say about you when you're not in the room. It's not about your logo and your colors and your jingle or your tagline or your slogan or all these catchy things that we, you know, the, the Mad Men days they did to make an accessible and make them think that we're really smart and do these things. No, no, no. The practical tools that you need to create a great brand is synonymous with the tools you need to create a great business. If you don't have those in place, your business isn't set up for success.” — Karley Cunningham00:31 - 00:50 Welcome to Peppershock Media's Marketing Expedition Podcast00:51 - 01:45 Karley's Bio01:46 - 08:35 Marketing Essentials Moment: Importance of Case Studies08:36 - 12:55 Welcome to the show, Karley!12:56 - 17:08 Transition from Agency World to Consulting17:09 - 23:50 Interconnection of Business and Brand Strategy23:51 - 30:13 Pivoting During Crisis30:14 - 33:25 Importance of Investing in Branding33:26 - 34:15 Awesome, affordable outfits that are delivered to your doorstep each month. Get $10 credit and free shipping on your first order. Sign up for Nadine West.34:16 - 37:59 Overview of the Surefire Method™38:00 - 41:03 Building a Brand from the Inside Out41:04 - 42:19 Positioning Elements in Branding42:20 - 47:40 Long Tail Equation for Measuring Branding Success47:41 - 52:40 Building Trust52:41 - 57:57 Ideal Clients57:00 – 1:01:25 Reach out to Karley!1:01:26 – 1:01:57 Thank you so much, Karley! Share this podcast, give us a review, and enjoy your marketing journey! 1:01:58 – 1:02:44 Join the Marketing Expedition Community today!#Podcast #Branding #BusinessStrategy #SurefireMethod #BigBoldBrandIn #BusinessGrowth #CustomerInsights #FreshMarketingStrategy #MarketingTips #MarketingExpert #CustomerFocus #CustomerJourney #CaseStudy #MarketingJourney

Ever wonder what it really means to be customer-centric? We're chatting about how to meet customer needs without losing sight of your business goals. Join Scott and Tammy for a lively conversation about the real challenges of customer relationships! We'll share some fun stories, tackle tricky questions, and explore how to create win-win partnerships. If you're ready to rethink your customer approach and connect on a deeper level, this episode is for you! Let's get into it!Questions or topic suggestions? Let us know! podcast@becomemoregp.com    Connect with us on LinkedIn: https://www.linkedin.com/company/becomemoregp    Connect with Us:    Tammy K Rogers: https://www.linkedin.com/in/tammerarogers Scott Burgmeyer:  https://www.linkedin.com/in/burgy Producer Karman Hotchkiss: https://www.linkedin.com/in/karman-hotchkiss/    Other Resources:  http://www.becomemoregp.com 

In this weeks' Scale Your Sales Podcast episode, my guest is Emma Lo Emma is a revenue and customer experience leader with over 13 years in tech and e-commerce, driving $35MM in revenue. She specializes in driving customer success and revenue growth for SaaS startups, boosting customer retention. Currently, she is running Canada's Customer Success community called CS in Focus. Her expertise aligns with our focus on accelerating sales and achieving outstanding customer outcomes. In today's episode of Scale Your Sales podcast, we have an insightful conversation with Emma Lo, where she has driven $35 million in revenue. She shares her career journey from cancer research to customer success. In this episode, we explore the evolving landscape of customer success, including the role of AI, digital touchpoints, customer advisory boards, and the importance of aligning customer goals with business strategies. Emma also highlights the pursuit of personalized customer experiences at scale. Welcome to Scale Your Sales Podcast, Emma Lo.   Timestamps: 00:00 Advancing Customer Success and Leveraging AI in Sales 04:24 AI bots are increasingly integrated in SaaS tools. 07:32 Effective data management is crucial in digital CS. 11:44 Lacking detailed attendee insights at major event. 14:50 Customer-focused advisory board ensures joint success. 19:40 Customer involvement crucial for innovation and creation. 20:52 CSM Focus: Canadian nonprofit community supporting customer success. 25:19 Expert knowledge shared on CS advancements and goals.   https://www.linkedin.com/in/emma-lo/ https://www.instagram.com/csinfocus/   Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales. Book Janice to speak virtually at your next event: https://janicebgordon.com LinkedIn: https://www.linkedin.com/janice-b-gordon/ Twitter: https://twitter.com/JaniceBGordon Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast More on the blog: https://scaleyoursales.co.uk/blog Instagram: https://www.instagram.com/janicebgordon Facebook: https://www.facebook.com/ScaleYourSales And more! Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

In this episode, Joe Thompson reveals the often-overlooked principles behind business resilience, from cash flow mastery to carving out a unique market edge. With straightforward insights and actionable strategies, we offer a roadmap every entrepreneur needs to build a company that doesn't just survive but thrives. So, if you're ready to fortify your business for lasting success, press the play the play button now!Key Takeaways To Listen ForWays to turn economic challenges into powerful growth opportunitiesReasons tracking cash flow and profits is the foundation of true business stabilityHow can prioritizing customer needs set you apart from the competition?Strategies to prepare for both growth and downturns and avoid common business trapsWhy aligning your product with real market demand is essential for long-term successImportance of adaptability in the face of market changesResources Mentioned In This EpisodeMastering the Rockefeller Habits by Verne Harnish | Paperback and HardcoverConnect With UsMaster your context with real results leadership training!To learn more, visit our website at www.greatsummit.com.For tax, bookkeeping, or accounting help, contact Dr. Nate's team at www.theincometaxcenter.com or send an email to info@theincometaxcenter.com.Follow Dr. Nate on His Social MediaLinkedIn: Nate Salah, Ph.DInstagram: @natesalah Facebook: Nate SalahTikTok: @drnatesalahClubhouse: @natesalah

Jim Kraus is the president of Buyer Persona Institute (BPI), and it's a leading authority on Buyer personas and buying insights. In addition to his work at BPI, Jim is also an avid blogger, author of the Buyer Persona Buzz newsletter, and is currently working on a second edition of the book, Buyer Personas with BPI Founder Adele Rivela. He also frequently speaks at events and podcasts to advance the thinking around buyer personas and buying insights more broadly.00:00 - 00:19 "If you know some information about the CIO, for example, if you sell tech products, if you know their priorities and their goals and their demographics, that's only helpful to a point. What you really want to know is what are the drivers, and the fears, and concerns, and buyer's journey path that people take. And that's how we define a buyer persona.” — Jim Kraus00:20 - 00:37 Welcome to Peppershock Media's Marketing Expedition Podcast00:38 - 01:13 Jim's Background01:14 - 05:50 Marketing Essentials Moment: SMT (Satellite Media Tour)05:51 - 07:20 Jim, welcome to the show!07:21 - 12:58 Five Rings of Buying Insight12:59 - 15:14 Methodology for Developing Buyer Persona15:15 - 19:59 Using Buyer Insights for Marketing and Sales20:00 - 22:47 Integrating AI and Human Intelligence22:48 - 23:37 Kitcaster is your secret weapon in podcasting for business. Your audience is waiting to hear from you! Go to kitcaster.com/expedition to apply for a special offer for friends of this podcast.23:38 - 24:50 Empower Your B2B Marketing with Insightful Buyer Personas. Visit Buyer Personal Institute - https://buyerpersona.com/24:51 - 29:03 Importance of Empathy in Marketing29:04 - 32:14 Industry Resources and Tools32:15 - 36:44 Understanding Customer Inaction36:45 - 37:28 Importance of Customer Retention37:29 - 38:38 Final Thoughts and Summary38:39 – 39:00 Thank you so much, Jim! Share this podcast, give us a review, and enjoy your marketing journey! 39:01 – 39:47 Join The Marketing Expedition Community today! - themarketingexpedition.com#MarketingPodcast #BuyerPersona #CustomerInsights #FreshMarketingStrategy #MarketingTips #MarketingExpert #BuyerInsights #PodcastLife #CustomerFocus #CustomerJourney #SalesStrategy #MarketingJourney

There are many ways that blind and partially sighted people can get involved in the work that the RNIB does around making a more inclusive society for visually impaired people and even shape the future of the RNIB too.   One way is through taking part in the regular Voice of the Customer Focus Group meetings and the most recent meeting was all about relationships and social networks. RNIB Connect Radio's Toby Davey was joined by Robin Kaye from the RNIB's Insight and Customer Voice Team and Alison, a visually impaired focus group member, to find out more about the most recent focus group meeting which was all about relationships and social networks. For more information about the RNIB research programme and the Voice of the Customer Focus groups do either email customervoice@rnib.org.uk or call the RNIB Helpline on 0303 123 9999. (Image shows RNIB logo. 'RNIB' written in black capital letters over a white background and underlined with a bold pink line, with the words 'See differently' underneath)

Today, we'll help you think through a deceptively tough question - are you a freelancer or an entrepreneur? Every decision you make needs to nest neatly below this core decision for your business to work, but tons of founders are either trying to do both simultaneously or think they're one when they're really the other.We clarify the difference between freelancer and entrepreneur, help you decide which will make you happier, and get you started on the path for whichever you choose. TackleboxSeth Godin ConversationKurt VonnegutNo Lunging0:30 Why Entrepreneurs are unhappy01:14 Do you want to be a freelancer or entrepreneur?04:12 Seth Godin Conversation04:58 Our definition of a freelancer07:28 Our definition of entrepreneurs09:07 Cuban's Definition of Entrepreneurship11:24 BYLDD12:25 The Restaurant Startup15:15 Rivers and Dams19:19 No Lunging22:44 Don't Pretend23:10 How do you want to spend your days?

Subscribe: Apple Podcasts | Spotify | Stitcher | Overcast Support the Show. Get the AudioBook! AudioBook: Audible| Kobo| Authors Direct | Google Play | Apple Introduction In the crowded fitness industry, gyms and studios face the constant challenge of standing out and retaining loyal members. With increased competition, changing customer expectations, and the complexity of managing day-to-day operations, business owners need more than just passion – they need precision and smart technology to succeed. On this episode of The Entrepreneur Ethos podcast, host Jarie Bolander talks with Tim Green, COO of TeamUp, about how fitness businesses can leverage technology to streamline their services and enhance customer experiences. Tim shares his journey from building a marketing business to transforming TeamUp into one of the leading fitness management platforms, catering to thousands of businesses worldwide. He explains how focusing on customer needs and automating key processes, such as scheduling and memberships, can make the difference between thriving and surviving. As the fitness industry shifts post-COVID, Tim offers practical advice on how businesses can use digital tools to reduce manual work, foster stronger client relationships, and scale efficiently without burning out. If you're a fitness business owner looking to simplify your operations or an entrepreneur interested in the intersection of tech and service-based industries, this conversation is a must-listen. Discover how embracing customer-centric technology and data-driven decisions can help your business stand out in an increasingly competitive market. Tune in to learn how to combine human touch with cutting-edge tools to keep your fitness community engaged and growing. Links Tim Green on LinkedIn Keep In Touch Book or Blog or Twitter or LinkedIn or Get Story-Driven Learn more about your ad choices. Visit podcastchoices.com/adchoices

In this episode, Kevin chats with Rani Al Hajji, a seasoned expert in consumer goods and marketing, about the importance of staying focused on the end user. Rani shares insights from his career at L'Oreal and Colgate, emphasizing the importance of understanding consumer needs and maintaining a balance between product obsession and customer feedback. He also discusses his transition to advising startups, helping them define and articulate their value propositions. The conversation touches on the art and science of innovation, the significance of diverse perspectives, and practical steps for founders and product managers to stay customer-obsessed in their development process. Resources: Rani Al Hajji on LinkedIn Kevin Gentry on LinkedIn Timeline: 00:32 The Importance of Customer Focus 02:52 Rani Al Hajji's Background & Experience 05:35 Challenges & Insights in Startups 08:58 Balancing Innovation & Customer Feedback 14:55 Corporate Innovation at L'Oreal & Colgate 25:41 Advising Startups: Value Proposition & Market Fit 42:16 Practical Advice for Founders & Product Managers Check out our website @⁠⁠⁠⁠⁠⁠ ⁠productcoffeepodcast.com⁠ ☕️

The Data Stack Show is a weekly podcast powered by RudderStack, the CDP for developers. Each week we'll talk to data engineers, analysts, and data scientists about their experience around building and maintaining data infrastructure, delivering data and data products, and driving better outcomes across their businesses with data.RudderStack helps businesses make the most out of their customer data while ensuring data privacy and security. To learn more about RudderStack visit rudderstack.com.

Disney blacked out all its networks on DirecTV as part of a carriage dispute. The standoff seems to be part of a pattern of inconsistent and reduced customer focus at the company.

Howie Mandel is a celebrated comedian, television host, and actor, renowned for his unique blend of humor and versatility across various entertainment platforms. Rising to fame as Dr. Wayne Fiscus on the acclaimed medical drama St. Elsewhere, Mandel later became a household name through his iconic role as the host of the hit game show Deal or No Deal. His sharp wit and engaging presence also made him a fan favorite as a long-time judge on America's Got Talent. Beyond his on-screen success, Mandel is known for his candid discussions about his struggles with obsessive-compulsive disorder, making him a vocal advocate for mental health awareness. His career, marked by resilience and a relentless pursuit of excellence, continues to inspire audiences both through his entertainment endeavors and his advocacy work.00:00:00 - Introduction: Howie Mandel on self-control and early challenges.00:02:13 - Avoiding Complacency: the importance of staying motivated.00:04:44 - Zip Grip Invention: Howie's first entrepreneurial memory.00:07:06 - Comedy Beginnings: discovering a love for comedy.00:09:37 - Joining the Comedy Scene: realizing his place in comedy.00:12:24 - Life Lessons: key insights from Howie's experiences.00:15:00 - Business Ventures: Howie's corporate and personal projects.00:17:37 - Mental Health Struggles: dealing with intrusive thoughts.00:20:18 - Seeking Help: the importance of mental health awareness.00:23:13 - Airport Turning Point: a life-changing moment at the airport.00:25:38 - Childhood Reflection: early feelings of embarrassment and confusion.00:27:58 - Comedy Confusion: not fully understanding his own humor.00:30:27 - Desire to Belong: Howie's need to connect with others.00:33:02 - Navigating Expectations: balancing personal and professional life.00:35:29 - Comedy Struggles: early challenges in making people laugh.00:38:07 - Reflective Pause: a brief moment of reflection.00:40:45 - Observing Reactions: watching how people react in different situations.00:43:21 - Customer Focus: the importance of prioritizing customers.00:45:52 - Influence of Rothenberg: discussing Michael Rothenberg's impact.00:48:43 - Youthful Energy: reflecting on the energy in comedy.00:51:37 - Dreams & Nightmares: exploring dreams, both literal and metaphorical.00:53:58 - Power of Laughter: how making people laugh shaped Howie.00:56:45 - Embracing Discomfort: growth through facing discomfort.00:59:08 - Comedy Store Breakthrough: a pivotal moment in Howie's career.01:01:39 - Balancing Work & Life: managing a demanding career and personal life.01:04:24 - Finding Success: Howie's journey to success in comedy.01:07:06 - Reflecting on Stories: revisiting memorable career moments.01:09:39 - NBC Experience: discussing Howie's work with NBC.01:12:09 - Working with Stars: collaborating with Tim Robbins and Kathy Bates.Sponsors:Sandee | Bliss: BeachesWant to Connect? Reach out to us online!Website | Instagram | LinkedIn

How can product leaders simplify product development through clear vision and customer focus? In this episode of the CPO Rising Series hosted by Products That Count Resident CPO Renee Niemi, Faire CPO Ami Vora speaks on her experiences as a product leader, including her work at WhatsApp. She discusses her superpower of simplifying complex problems, her philosophy on prioritizing customer needs, and her approach to time management and decision-making as a CPO. Ami also shares her perspective on the impact of AI and generative AI on the role of product management. Throughout the conversation, she emphasizes the importance of clarity, execution, and building strong customer relationships as key to effective product leadership.

Welcome to today's episode where we dive into one of the most fundamental truths of business: the best businesses are built on solving problems. Whether you're an entrepreneur starting out or a seasoned business owner looking to refine your strategy, understanding how to position your business as the solution your potential customers are seeking is crucial for long-term success. In this video, we'll break down the essential steps to identify, understand, and market a problem, ensuring your business not only addresses real needs but also communicates its value effectively to your target audience. Step 1: Identify the Problem The foundation of any successful business lies in identifying a problem that truly needs to be solved. But not just any problem will do—you need to pinpoint one that affects a significant number of people to create a sustainable business model. The problem should be compelling enough that the benefits of solving it far outweigh the costs. Take, for example, the concept of Million Mile Tires. Imagine the impact and demand if tires could last a million miles, eliminating the frequent need for replacements and offering tremendous value to customers. This is the kind of problem-solving that lays the groundwork for a thriving business. Step 2: Understand the Problem Once you've identified a potential problem, the next step is to understand it thoroughly. Can you clearly and simply articulate what the problem is? More importantly, will the general public recognize your product or service as the solution? This step is crucial because if people don't see the value in what you're offering, even the best products can fail. Consider the success of Squatty Potty, a simple yet effective product that addresses a common but often unspoken issue. The key to their success was their ability to communicate the problem in a way that resonated with a wide audience. Step 3: Market the Problem Now that you've identified and understood the problem, it's time to market it effectively. The focus should be on the pain points—bring up the problem and remind your audience of the discomfort or inconvenience it causes. Then, paint a vivid picture of what life could be like after the problem is solved. This is where empathy becomes a powerful tool. By showing that you understand their pain and are genuinely here to help, you can build trust with your audience. Share your story: why did you start this business? Because you wanted to help people just like them. Use social proof to further solidify your solution's effectiveness. Case studies, reviews, and videos are all powerful tools to show potential customers that others have successfully overcome the same problem with your help. This not only builds credibility but also reassures them that they're making the right choice. Homework: Ready to take action? Identify the biggest pain point your potential clients face and create at least one marketing strategy centered around that pain point. Remember, the more you can connect with your audience's struggles and offer them a clear, effective solution, the more your business will thrive. Conclusion: Building a successful business is all about problem-solving. By identifying, understanding, and marketing a problem effectively, you can position your business as the go-to solution for your target market. Don't forget to subscribe for more insights and strategies to help your business grow, and hit the notification bell so you never miss an update. Let's turn those problems into opportunities for success!   #BusinessStrategy #ProblemSolving #Entrepreneurship #BusinessGrowth #MarketingStrategy #CustomerPainPoints #BusinessTips #MarketPositioning #SuccessMindset #BusinessSolutions #SmallBusiness #BusinessDevelopment #CustomerFocus #BrandStrategy #ProblemBasedBusiness #MarketingTips #StartupSuccess

In this episode of the Arguing Agile podcast, Enterprise Agile Coach Om Patel and Product Manager Brian Orlando dive into the often misunderstood concept of platform teams. They discuss:- The definition and purpose of a platform team- How platform teams differ from stream-aligned feature teams - Key behaviors of effective platform teams- Common anti-patterns and mistakes made with platform teams- How platform teams enable greater business agility when implemented wellWhether you're a product manager, agile coach, or tech leader, understanding platform teams is critical for building high-performing organizations. Tune in to learn the do's and don'ts of platform teams.0:00 Podcast Intro0:11 Topic Intro: What is a Platform Team?0:58 What is a Platform?2:26 Stream-Aligned or Durable Teams3:22 What the Platform Team Does6:06 Good Behaviors: Collaboration8:04 Good Behaviors: Fast Feedback Loops9:57 Good Behaviors: Focus on Usability & Reliability12:25 Bottcher's Points: the Source Article16:36 Platform Confusion19:15 Platform Team Product Management21:17 Transferring or Sabotaging Cognitive Load23:49 No Dedicated Platform Team26:18 Customer Focus vs Platform Work30:23 Normal (Platform) Business32:13 Wrap-Upplatform team, platform as a product, stream-aligned teams, team topologies, cognitive load, business agility, product management, devops, enterprise agile= = = = = = = = = = = =Watch it on YouTubeSubscribe to our YouTube Channel:https://www.youtube.com/channel/UC8XUSoJPxGPI8EtuUAHOb6g?sub_confirmation=1Apple Podcasts:https://podcasts.apple.com/us/podcast/agile-podcast/id1568557596Spotify:https://open.spotify.com/show/362QvYORmtZRKAeTAE57v3Amazon Music:https://music.amazon.com/podcasts/ee3506fc-38f2-46d1-a301-79681c55ed82/Agile-Podcast= = = = = = = = = = = =Toronto Is My Beat (Music Sample)By Whitewolf (Source: https://ccmixter.org/files/whitewolf225/60181)CC BY 4.0 DEED (https://creativecommons.org/licenses/by/4.0/deed.en)

There are many aspects of our business that sets us apart from others in our industry– but one that really stands out is our unwavering focus on our customers. Every teammate, from the newest hire to our CEO, is laser-focused on creating an unparalleled experience for our players. We're here to win, and we own our work with every project we're a part of.  We have a Chief Customer Officer, Shawn Henley, who's dedicated to ensuring every interaction with our products is world-class. During this episode of the DraftKings Life Podcast, Shawn shared his unique career journey and insights into our customer-centric culture. His path to DraftKings is inspiring. Shawn went to West Point and started his career flying helicopters in the Army. After his service, he shifted to consulting, and then came to DraftKings three years ago to be one of the leaders helping to infuse the customer mindset into everything we do.  Ready to join our team? Check out our open roles: https://careers.draftkings.com/teams/customer-experience/?source=Applicant_Source_Organic_Social_Post    

Josh Reeves has built Gusto into a nearly $10B company with over $500M in ARR, serving small businesses. In our conversation, Josh delves into Gusto's 13-year journey, sharing insights on how they achieved product-market fit by initially targeting a very narrow niche. He also highlights the tactics they've used to build an intentional culture of humility and helpfulness, along with lessons he's learned in hiring executives. We also explore the future of Gusto and the opportunities that lie ahead for the business.(00:00) Intro(00:36) Early Days and Product Market Fit(01:02) Building a Scalable Business(01:41) Gusto's Core Offerings and Customer Focus(02:51) Challenges and Strategies in Payroll(05:40) Expanding Gusto's Reach(10:11) Customer Feedback and Product Development(23:03) Hiring and Company Culture(29:23) Values and Leadership at Gusto(37:14) Sustaining Passion and Long-Term Vision(43:27) Balancing Growth and Sustainability(46:29) Balancing Competition and Kindness in Startups(46:38) The Importance of Team Collaboration(47:47) Navigating Feedback: Kindness vs. Niceness(48:25) Hiring for Ambition and Humility(49:57) Aligning Company Values with Success(53:11) Work-Life Integration at Gusto(56:11) Building a Long-Term Oriented Business(57:15) Mentorship and Learning from Other Founders(01:00:09) Structuring and Scaling Product Teams(01:06:16) Organizational Design and Leadership(01:08:31) Hiring Executives and Internal Growth(01:13:13) The Journey of Rebranding to Gusto(01:21:05) The Role of a CEO in a Growing Company(01:28:39) Fundraising and Investor Relations(01:33:14) Future Goals and Impact of Gusto(01:35:48) Conclusion and Final Thoughts Executive Producer: Rashad AssirProducer: Leah ClapperMixing and editing: Justin Hrabovsky Check out Unsupervised Learning, Redpoint's AI Podcast: https://www.youtube.com/@UCUl-s_Vp-Kkk_XVyDylNwLA

Watch Here: https://youtu.be/MDgtE2BSinMAbout the Guest(s): Brian Shields is a seasoned acquisition entrepreneur with over 15 years of experience in investment banking, private equity, and business acquisition and management. After starting his career in New York's fast-paced financial sector, Brian transitioned into operations, gaining hands-on experience running businesses. He then successfully acquired and restructured an HOA management business, leading it to a premium exit. Now, Brian is focusing on creating a fund to help acquire, operate, and grow small to medium-sized businesses. Summary: Acquisition expert Brian Shields shares his inspiring journey from the world of investment banking to successfully transforming an HOA management company. In this episode, you'll gain valuable insights on navigating the process of buying a business, implementing operational improvements to boost efficiency, and prioritizing customer satisfaction for long-term success. Brian will also share his experiences and tips on navigating the emotional rollercoaster of selling a business. Key Takeaways:Importance of Customer Feedback: Brian emphasizes the value of actively listening to customers to identify areas for improvement and enhance service delivery.Operational Efficiency: Transformative operational changes, such as automating manual processes, can drastically improve business efficiency and customer satisfaction.Exit Strategy: Sometimes, a lucrative offer can pivot your business strategy from holding to selling, and being adaptable is crucial.Post-Sale Reflection: Selling a business can lead to initial uncertainty, but it validates the hard work and opens up new opportunities for future ventures.Building a Fund: Brian discusses his current venture of establishing a fund to acquire and operate businesses, highlighting the importance of finding the right operators.--------------------------------------------------Contact Brian onLinkedin: https://www.linkedin.com/in/brianleeshields/Website: http://www.brianleeshields.com/--------------------------------------------------How2Exit Joins IT ExchangeNet's Channel Partner Network!Have an IT Company doing between $5M and $30M You may Sell?The IT ExchangeNet M&A Marketplace @Ronald Skelton - How2Exit Host has a proprietary database of 50,000+ global buyers seeking IT Services firms, MSPs, MSSPs, Software-as-a-Service platforms and channel partners in the Microsoft, Oracle, ServiceNow and Salesforce space.If you are interested in learning more about the process and current market valuations, complete the contact form and we'll respond within one business day. Everything is kept confidential.https://www.itexchangenet.com/marketplace-how2exitOur partnership with IT ExchangeNet focuses on deals above $5M in value. If you are looking to buy or sell a tech business below the $5M mark, we recommend Flippa.--------------------------------------------------

IN THIS EPISODE...We sit down with Adam Landsman, SVP and Head of Growth at Sharebite, the foremost meal benefits platform designed for today's workforce. Trusted by leading global companies, Sharebite revolutionizes employee meal programs.Adam discusses their seamless HR integrations, commitment to employee satisfaction, and innovative approach to enhancing corporate dining solutions. Join us for an exclusive look into Adam's strategic vision!------------Full show notes, links to resources mentioned, and other compelling episodes can be found at http://LeadYourGamePodcast.com. (Click the magnifying icon at the top right and type “Adam”)Love the show? Subscribe, rate, review, and share! ------------JUST FOR YOU: Increase your leadership acumen by identifying your personal Leadership Trigger. Take my free my free quiz and instantly receive your 5-page report. Need to up-level your workforce or execute strategic People initiatives? https://shockinglydifferent.com/contact or tweet @KaranRhodes.-------------ABOUT ADAM LANDSMAN:Adam Landsman is a seasoned executive with 20+ years in the SaaS and food-tech sectors. As former Head of Corporate Sales at Seamless (Grubhub), his work helped to facilitate its merger with Grubhub in 2013. Most recently, Adam led strategic partnerships and enterprise sales efforts at CLEAR, contributing to its 2021 IPO.Currently, as SVP and Head of Growth at Sharebite, Adam spearheads growth initiatives for the mission-driven corporate meal benefits platform. His expertise spans startup scaling, partnership development, organizational leadership, and market expansion.------------WHAT TO LISTEN FOR:1. Why are meal benefits becoming a popular offering among employers?2. What is the role of problem-solving in keeping your sales team motivated?3. What are effective strategies for approaching new customers?4. How does a strong company culture contribute to business success?5. What strategies can companies use to retain talent in a competitive job market?6. How can leaders empower their teams through knowledge and support?7. What is the importance of setting clear goals in leadership?8. How can sales teams ensure they don't miss out on potential opportunities?9. Why must sales teams focus on both current and future opportunities?------------FEATURED TIMESTAMPS:[03:29] Adam's Life Beyond the Office[04:34] The Role of a Head of Growth[05:42] Adapting Meal Benefits for Hybrid and Remote Workforces[06:58] How Sharebite's Platform Connects with HR Systems to Streamline Meal Benefits[08:07] Sharebite's Revenue Streams[09:45] Motivation Through Problem-Solving and Customer Focus[12:17] Signature Segment: Adam's entry into the LATTOYG Playbook: Strategies for Successfully Approaching New Customers[14:47] Employee Engagement Through Meal Benefits[17:16] Tech Companies Leveraging Meal Stipends to Attract and Retain Talent[18:38] The Power of...

Successful Graphic Design Business Strategies To Supersize Your Business! Pop in here every day for a dose of different business building perspective: https://facebook.com/supersizebusiness #supersizeyourbusiness #supersizebusinessstrategy #graphicdesignstrategies

Compelling website headlines should focus on your customer's needs and desires to capture the attention of your target audience in 7 seconds or less. In today's microsode, take a trip down memory lane to explore how The brandiD's website headline has evolved as the company has grown.  It's important to continually shift your copy to speak to your ever-changing audience, and differentiate yourself from your competitors. Of course, The brandiD is continually changing as well!  Listen in to hear about the evolution…. Quotes  “It shouldn't be about you, it should be about your ideal customer, and what their kind of deepest desire is and why they would come to you for it.” “For anyone struggling and wanting to write their own homepage copy, I highly recommend that book “StoryBrand” and highly recommend the formula for writing homepage copy as a whole.” “The core of our work was truly making websites more personal, more in a person's voice.” “If there's anything tech does, it really kind of takes away the humanity piece unless we inject ourselves into it.” “With all these headlines, we're really trying to encourage people to lean into their greatest asset or in their greatest differentiator, which is themselves. ” “The goal is just to get somebody to pause and keep reading. And we do look at our competitor's sites when we write our own copy, because we want to make sure we differentiate enough from what others are saying. So we can sound unique within our own space too.” “You continually have to shift your copy and your positioning to speak to your up-leveling audience.” “For anyone listening to this, who struggles with a headline, we do too. I mean, we are always constantly tweaking and tweaking and even after the new website will go live, you know, we're still in there adjusting it and creating nuances.” "We write headlines, and we think it needs to do a whole bunch of things, but it just needs to compel the person to read the next sentence." Links mentioned in this episode: Building a StoryBrand: Clarify Your Message So Customers Will Listen by Donald Miller: https://a.co/d/0haseMQ2  Wayback Machine: http://web.archive.org/  

DescriptionThis episode explores creative leadership techniques that drive outcomes as well as the pitfalls of survivorship bias in building a product. Kelsey Nichols discusses her unconventional path into product management and building a product way of thinking that focuses on failure patterns and how to adapt.Show Notes (0:05) - Introduction to the podcast and hosts(0:57) - Welcome to Kelsey Nichols, CTO at Landing(1:07) - Kelsey describes her career journey from PE teacher to engineer to product manager and back to engineering(3:36) - Kelsey talks about her transition from engineering to product management(8:14) - The benefits of having a diverse background in product development(9:33) - The event that led Kelsey to focus more on the "why" of product development(10:57) - Areas where product leaders might miss the mark according to Kelsey's experience on the engineering team(13:19) - Challenges of integrating a new product team and common friction points(14:36) - Building a product department from the ground up and how it's similar to building a product(16:33) - Initial challenges and concerns about the success of the product department at Landing(17:40) - Why looking at failures can be just as valuable as looking at successes (concept of survivorship bias)(21:15) - The importance of embracing failure and creating a safe space for experimentation(23:34) - Kelsey's experience as the longest-standing product leader at Landing (in jest)(24:29) - The importance of creating a safe space for product development(25:12) - The reality of failure and success rates in product development(25:28) - Transitioning from Engineer to Product Leader(28:34) - The Danger of Saying No in Product Management (29:03) - Creative Strategies for Handling Feature Requests (32:18) - Building Relationships with Stakeholders (34:33) - The Importance of Business and Customer Focus(36:09) - Problem-Solving as a Core Skill (36:58) - The Value of Customer Research (38:21) - Learning from Mistakes

Summary for the Episode with David Bellini

When David Risher became CEO of Lyft in 2023, he realized the ridesharing company had a speed problem. At the time, it took Lyft cars on average four extra minutes to arrive compared to wait times for cars from Uber, its main competitor. A year later, thanks to onboarding many more drivers onto the Lyft platform, the difference is down to 10 seconds.  On this episode of Leadership Next, Risher chats with Alan and Michal about innovation in ridesharing and Lyft's customer-centric focus, including new features designed to make women drivers and passengers feel safer when they use the platform. For Risher, transparency isn't just a buzzword: His work email is readily publicized and drivers often reach out directly with feedback. He also makes a habit of driving Lyft cars every six weeks, an opportunity to hear from customers directly as well.  Leadership Next is powered by Deloitte.

We're just one episode away from the big one — #500! As we wrap up this series, we're bringing in the best speakers we know to share their #1 piece of advice for speakers who want to get to the next level. These speakers are the best of the best — combined, they've booked thousands of gigs and made tens of millions of dollars in speaking fees. If you're serious about growing your speaking business, this is an episode you don't want to miss. In just 25 minutes, you'll learn:How to serve the people who hired you wellWhy you can make more money off the stage than on itWhy consistency matters more than you might thinkWhy you need to commit to coaching How to consistently over-communicateHow to harness the power of authenticityAnd much, much more!Get your notes app ready because this episode is full of advice you'll want to remember!In this episode, you'll hear from: Chris Ducker - Chris Ducker is a serial entrepreneur and author of the bestselling books, Virtual Freedom and more recently, Rise of the Youpreneur.Based in Cambridgeshire, Chris owns and operates several businesses, including the VA recruiting hub, Virtual Staff Finder and the personal brand education company, Youpreneur®. He is regarded as one of the top experts in the world on the subjects of virtual staffing and scaling an expert business. Chris has been a trusted international business coach, keynote speaker and podcaster since 2010 and currently spends most of his time mentoring successful entrepreneurs, as well as investing in and advising startup companies.Erick Rheam - Erick Rheam is a graduate of the United States Military Academy, West Point, New York. He spent five years as a Military Police Officer, nine years working for two municipally owned utilities, ten years in software efficiency sales, two years as the Director of Student Success for a professional speaking development company, and now he's a full-time professional speaker and author. Erick travels the country helping men and women cut through the whirlwind, so they can rise above the chaos to discover their significance and live in peace.Jamie Nolan - Jaime serves as the CEO/President of the National Speakers Association, a membership-based not-for-profit focused on helping speakers, authors, trainers, coaches and consultants to Build a Better Business and Be a Better Speaker. Jaime has a Masters degree in Industrial-Organizational Psychology, and is also a 2015 graduate of the EO Global Entrepreneurial Master's Program. She served as the President of the AMC Institute from 2012 – 2013, and was a member of the Board from 2005 – 2014. She also served on the Board of the Preeclampsia Foundation from 2016-2018. Jaime is a member of the American Society of Association Executives (ASAE) and Associations North.Jon Acuff - Jon Acuff is the New York Times bestselling author of nine books, including Soundtracks, Your New Playlist, All It Takes is a Goal, and the Wall Street Journal #1 bestseller Finish: Give Yourself the Gift of Done. When he's not writing or recording his popular podcast, All It Takes Is a Goal, Acuff can be found on a stage as one of INC's Top 100 Leadership Speakers. He's spoken to hundreds of thousands of people at conferences, colleges, and companies around the world, including FedEx, Range Rover, Microsoft, Nokia, and Comedy Central. He lives outside of Nashville, Tennessee, with his wife and two daughters.Matt Matkovich - Matt is an ultra-marathon running, College Board recognized school counselor with a master's degree in school guidance and counseling. Matt and Phil of M&P Presentations LLC are a nationally known motivational speaking duo who are high-energy experts in cultivating confidence and promoting positivity. Their mission is to further develop self-confidence in others, model a healthy lifestyle, and consistently promote positivity through high energy presentations, social media, and their #TrainofPositivity short films. Phil Januszewski - Phil is a tattooed covered, Netflix baking-show flopping, high school chemistry and physics teacher with a master's degree in teaching leadership and positive education certification. Matt and Phil of M&P Presentations LLC are a nationally known motivational speaking duo who are high-energy experts in cultivating confidence and promoting positivity. Their mission is to further develop self-confidence in others, model a healthy lifestyle, and consistently promote positivity through high energy presentations, social media, and their #TrainofPositivity short films. Shep Hyken - Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of "Amaze Every Customer Every Time," "Moments of Magic ," "The Loyal Customer," "The Cult of the Customer" and "The Amazement Revolution." He is also the creator of The Customer Focus program, which helps clients develop a customer service culture and loyalty mindset.Episode Resources: Get Free Speaker ResourcesBook a Call with The Speaker LabCalculate Your Speaking FeeJoin The Speaker Lab Community on FacebookSubscribe on Apple PodcastsSubscribe on SpotifySee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Episode 208 the Sons of CPAs are back baby!!! FACULTY: Jason Ackerman, CPA CLASS: #Shoperations In this episode, Scotty brings back his Sons of CPAs founding co-host, the Accounting High Lunch Lady, and CPA at BNA CPAs & Advisors, Jason Ackerman. They discuss the state of Jason's firm and what the operations look like. They also discuss building a CAS practice, implementing EOS and getting rid of timesheets. It's time for Shoperations at Accounting High! Shout Outs: Ed Mendlowitz, Ron Baker, Nikole MacKenzie, Zachary Call, Tate Henshaw, Kenji and Matt at Acuity Chapters: 0:00 Teaser 04:15 Ackerman's Firm Overview 07:51 Training and the Pipeline Issue 15:54 Concierge Services 17:52 CAAS Practice 24:17 Time Spent at Firm 26:04 Management Structure at the Firm 28:27 EOS and Systems 34:33 Clients 36:52 Removing Himself from the Firm 41:44 Building an App 47:35 How The Firm Services Clients 49:11 Advice from and Aging CPA Connect With Us On Linkedin! Jason Ackerman https://www.linkedin.com/in/jasonlackerman/ Scotty OKR Scarano https://www.linkedin.com/in/scottscarano/ Accounting High https://www.linkedin.com/company/accounting-high/ https://www.accountinghigh.com/ Tags: ClientService, Technology, Services, CPA, AccountingFirm, Strategies, BookkeepingAutomation, ProfessionalServiceFirms, CustomerFocus, Operations, Shoperations, AccountingHigh, EOS, CAS, CASPractice, Timesheets, BillableHour, Profitability --- Send in a voice message: https://podcasters.spotify.com/pod/show/accountinghigh/message