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Service Management Leadership Podcast with Jeffrey Tefertiller
In this episode, Jeffrey discusses a method to Problem Management root-cause analysis (RCA). Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Service Management Leadership Podcast with Jeffrey Tefertiller
Luigi Ferri takes the mic to talk about Problem Management in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/ukbestpractices Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. Branding by Balaji - Follow him at @bwithbranding on Instagram #ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation
Imagine facing colossal challenges and complex problems and not knowing where or how to start solving them. In this episode, we wrestle with the complexities of problem-solving within Agile organizations, particularly when adopting new methodologies at scale. We dissect various problem management strategies - from the well-established ITIL to the Lean and A3 methods- providing you with a toolkit for identifying root causes and understanding the factors contributing to your problems.We delve into the intricacies of problem management within a microservices environment. We discuss the power of predictive problem management and the tools you can leverage to solve problems. We also explore the realm of complex systems and the strategies that can help identify probable causes of problems, specifically focusing on the Safety 1 and Safety 2 models. All this is aimed at equipping you and your teams with a systematic approach to problem-solving, reducing chances of catastrophic failure through proper service contracts, smaller batches, and fast releases. This week's takeaways:Problems are ubiquitous: Problems exist everywhere, but organizations often lack a formal approach to addressing them.Take the time to understand problems: Instead of reacting to problems instinctively, organizations should create a space for thoughtful, data-driven problem-solving. Establish a common understanding of problems: Having a common agreement and language within the organization is crucial regarding what constitutes a problem. As we navigate these complex topics, we ensure that you come away with a deeper understanding and practical solutions you can implement in your organization. Tune in! Be sure to listen to Definitely Maybe Agile on your favorite platform, and remember to subscribe. For additional resources and to join the conversation, contact us at feedback@definitelymaybeagile.com with your thoughts, questions, or suggestions for future episodes. Stay tuned for more exciting content!
***TIME SENSITIVE***The BEST automotive training event in the southeast is back, bigger and better than ever! DO NOT MISS OUT. Click here to register: https://geni.us/ASTE2023_____________________________________________________________________________________________________Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechDavid and Lucas are joined by Cecil Bullard from the Institute for Automotive Business Excellence and his clients Erich and Lauralee Schmidt.Erich and Lauralee share their experience with one employee who did not buy into the company's processes and ideologies and discuss its ripple effects on their business, including being on the verge of closing.Topics discussed: 00:04:50 Chrysler tech turned shop owner after bankruptcy.00:09:11 Career change, business growth, property purchase plans.00:12:36 Staff turnover and burnout lead to challenges.00:19:17 Ignorance and lack of care led to business failure.00:26:28 The Service advisor lacked faith in the team; poor customer service and technician turnover.00:32:44 We Need to focus on inspections for business success.00:40:23 Terminated staff and hired new technician. Let others go for performance and financial reasons.00:47:09 Employee discovers missing money and misunderstands P&L.00:52:00 Losing focus led to business decline and termination.00:57:37 Managing a successful business requires attention, problem-solving, and adjusting strategies. Pay attention to key performance indicators, invest in customer retention, and have a hands-on approach with your team.01:02:04 Rebuilding, money, teaching sales, helping others.01:07:44 Financial freedom achieved through a supportive team.01:15:07 They changed the industry, overcoming toxicity.01:21:51 Stability and clear expectations lead to success.01:24:01 Appreciation for everyone's presence.
Service Management Leadership Podcast with Jeffrey Tefertiller
A brief discussion about problem management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. Branding by Balaji - Follow him at @bwithbranding on Instagram #ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation
Service Management Leadership Podcast with Jeffrey Tefertiller
A brief discussion about Problem Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. Branding by Balaji - Follow him at @bwithbranding on Instagram
Service Management Leadership Podcast with Jeffrey Tefertiller
A brief discussion about Problem Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Service Management Leadership Podcast with Jeffrey Tefertiller
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. Branding by Balaji - Follow him at @bwithbranding on Instagram
Problems are everywhere, but you have to know what to look for to find the ones that really make a difference when solved. Experienced Problem Manager Brian Skramstad offers a view inside his head (and his processes) and provides a detailed description of how to work with data and make every effort count to solve problems right at their root cause (and not with just a band-aid). Brian Skramstad is the IT Service Management Principal at Allianz Technology. He's been in IT support roles for over 20 years in companies such as Medtronic and Thomson Reuters. His main focus is on Problem and Incident Management.
Service Management Leadership Podcast with Jeffrey Tefertiller
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,300 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. Thank you to Balaji at Sky10 for the graphics
Service Management Leadership Podcast with Jeffrey Tefertiller
In this episode, Steve shares his knowledge on the topic of Problem Management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with SIX acclaimed books in the subject area and a popular YouTube channel with approximately 1,300 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. Thank you to Balaji at Sky10 for the graphics and marketing
In this episode of Heartbeat of Humanity, technical advisor at the IFRC Psychosocial Centre Sarah Harrison interviews Dr. Michelle Engels, also a technical advisor at the IFRC Psychosocial Centre. This episode explores the process behind the cultural adaptation of the Group Problem Management Plus (Group PM+) intervention for Syrian refugees in Jordan and Turkey. You can read the article this episode relates to in the latest edition of the Intervention Journal.
Adam Bader is the Senior Product Manager for Discovery+. Learn more about Adam’s take on setting up early feedback loops of validation, Quibi, the future of streaming, and why he’s thinking about space travel, on this episode of This Is Product Management. Want to read the terms and quotes discussed in this episode? Please visit the TIPM website, to download a transcription of this episode!
Kelly McBride, Technical Advisor for the IFRC Reference Centre for Psychosocial Support, interviews dr. Adam Brown, Director of Trauma and Global Mental Health Lab, Department of Psychology at the New School for Social Research in New York, Orso Muneghina, SOS Children's Villages International's Global Hub on Mental Health and Psychosocial Support and Sarah Harrison, MHPSS technical advisor on MHPSS for the IFRC PS Centre.The topic is online Problem Management Plus training during COVID-19, lessons learned and perspectives on the future.
What you'll learn: Proactive vs reactive problem management Managing the multiple touchpoints involved in a service incident Balancing needs vs the squeaky wheel Meet: Kevin Recio is an Information Technology professional with 6+ years of experience across multiple companies and industries. His IT experience includes enterprise platform implementations, management of IT service operations roles, and development of SDLC processes. He is familiar with ITIL, IT Service Management, and ServiceNow. If you have any questions for Kevin, please feel free to reach out via: https://www.linkedin.com/in/kevin-recio-59a04621/ I hope you enjoyed the episode, the best place to connect with me is on Linkedin - https://www.linkedin.com/in/amirbormand (Amir Bormand). Please send me a message if you would like me to cover certain topics with future guests.
Service Management Leadership Podcast with Jeffrey Tefertiller
Stephanie joins Jeffrey as the fifth guest on the Service Management Leadership podcast. Topics range from her background setting up a Service Management Office (SMO), Knowledge Management, Problem Management, and SIAM. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Service Management Leadership Podcast with Jeffrey Tefertiller
Steve joins Jeffrey as the third guest on the Service Management Leadership podcast. Topics center around Steve's expertise in Problem Management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
IT-Management Podcast | Für den Service-Management Nerd in Dir.
Problem-Management findet jeder gut - trotzdem funktioniert es in nur wenigen IT-Abteilungen. Warum das so ist und wie es funktionieren kann, mag ich Dir heute erzählen.
December 3 --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app
Jim Bolton, co-author of "Problem Management: A Practical Guide" discusses problem management value and methods, and talks about the training developed by Propoint Solutions now being offered by HDI. https://ubm.io/2EDlAI7 The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.
Kapitel 08: Problem-Management by Paul Buffington, Swati Jain, Patrick Schuh
Too often in business we hear about problems that never seem to go away. Why is that? It’s typically because of no responsibility given to those responsible, no accountability to those accountable. Having a partner mitigate that worry with actionable items can be the difference between success and failure. We believe in predictable responsible updates to guarantee the immediate resolution of long-standing problems. You depend on technology to work and we depend on that technology to serve. If either side fails The business suffers. Don’t allow your business to suffer. Assign the problem to the team of teams. Call us now. 804-521-7660.
Oft werden wir oder unser Unternehmen durch einen Engpass am Weiterkommen gehindert. Und wie Jochen und Achim feststellen, sind die häufigsten Engpässe wir selbst - die Unternehmer. Doch verzage nicht! Jochen und Achim haben sich eine Methode überlegt, mit der solche Engpässe wie auch andere Probleme gelöst werden können. Erfahre von dieser Methode - der Engpass-Liste - und erhalte sowohl eine ausführliche Anwendungserklärung als auch nützliche Tipps und Tricks für das selbständige Problem-Management! Lade das Action Sheet herunter und erhalte die Engpass-Liste mit allen Spalten in fertiger Form zum Losschreiben. Heute erfährst Du: Warum sowohl Strategie als auch alltägliches Handeln gleichermaßen wichtig sind und wie sie sich kombinieren lassen. Warum man Probleme schon zur Hälfte selber löst, sobald man mit jemandem über die Probleme und Lösungsmöglichkeiten spricht oder sie aufschreibt. Warum es so entscheidend ist zu unterscheiden, ob Probleme wichtig sind oder dringlich (oder beides). Welche Möglichkeiten es gibt mich zu überlisten, sodass ich es schaffe, Aufgaben zu tun, bei denen ich Widerstand habe. Warum ich Lösungen aufschreiben und ernst nehmen sollte, von denen ich aus bestimmten Gründen nicht glaube, dass sie jetzt in Frage kommen. Hast Du Fragen, Anregungen oder Themenvorschläge? Möchtest Du mit Deinem Problem oder Deiner Frage in unsere Show kommen und im Podcast mit uns zur Lösungsfindung darüber sprechen? Dann schreib uns an: info@t3company.de Über iTunes abonnieren Android Nutzer finden den RSS - Feed hier Episode direkt auf der Webseite herunterladen Viel Spaß beim Reinhören. Und denke daran: Du hast das Recht glücklich zu sein!! Jochen Metzger und Achim G. Lankenau P.S. Willst Du den Turbo in Deinem Unternehmen einschalten und schneller vorankommen? Jetzt kostenlosen 15-minütigen Bewerbungscall zum Coaching buchen P.P.S. Wie wäre ein Austausch mit anderen Unternehmen im sonnigen Mallorca inkl. Synergieeffekt? Das Unternehmercamp -- Action Sheet als PDF So kannst Du den Podcast hören:
When you're faced with major projects, or working to understand why your IDS fails every day at the same time, there must be a way to work that out. Or when you must do the yearly business continuity failover, you need a process oriented framework to track and ensure changes are committed in a sane, orderly manner. ITIL is a completely versatile, flexible framework that scales with your organization. You can also use it with your software development lifecycle. You can use it to enhance major projects and security initiatives. Tim Wood joins us for the second part of his interview. We discuss Change Management, Problem Management and making inter-departmental SLAs a reality for proper management of changes. Tim Wood's Presentation: https://drive.google.com/file/d/0B-qfQ-gWynwiVS0zLTZidml0VzA/view?usp=sharing (view only)