This is a podcast for shop owners to learn how to tackle the issues that every shop owner experiences. The auto repair industry is like no other. It is constantly changing on both the customer & the work side. We're often left to fend for ourselves with no one to talk to or help. We operate under the idea that "a rising tide lifts all boats." Together we can help each other become successful while giving great service to our customers, providing great employment for our teams and a great life for ourselves and our families.
The ASOG Podcast is undoubtedly one of the best podcasts available today, especially for individuals interested in or involved in the automotive industry. As a dedicated listener, I can confidently say that I have listened to every single episode of this podcast and have been consistently impressed by its informative and entertaining content. The hosts, David and Lucas, do an exceptional job of providing valuable insights and perspectives on various topics related to running an auto shop.
One of the standout aspects of The ASOG Podcast is its ability to deliver highly relevant and up-to-date information. The hosts delve into hard-hitting issues within the automotive industry, tackling them head-on and providing practical advice for shop owners. Whether it's discussing customer service techniques, marketing strategies, or technological advancements affecting the industry, this podcast never fails to offer valuable insights that can be applied immediately.
Furthermore, The ASOG Podcast strikes a perfect balance between being informative and entertaining. David and Lucas have excellent chemistry as co-hosts, making every episode enjoyable to listen to. They inject humor into their discussions without sacrificing the depth of the conversation, resulting in a podcast that is both engaging and educational. This unique blend keeps listeners hooked from start to finish.
While it pains me to find any faults with this exceptional podcast, one aspect that could be improved upon is occasionally diversifying the topics covered. While the hosts do an outstanding job addressing current issues in the automotive industry, there may be room for exploration of additional areas such as emerging trends or international perspectives. Adding this variety would further enrich listeners' experiences.
In conclusion, The ASOG Podcast is an absolute gem for anyone in or interested in the automotive industry. Its combination of expert insights, humor, and timeliness make it an invaluable resource for shop owners looking to stay ahead of the curve. David and Lucas should be commended for their dedication to delivering top-notch content that consistently exceeds expectations. I highly recommend this podcast to all individuals with even a passing interest in the automotive industry.
Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithTheProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Connor Tracy and Elijah McMillan at VisionKC 2025. Elijah shares the unique challenges of operating an auto repair shop in a rural community with just 2,500 households and discusses his considerations for relocating to a larger market. Connor and the hosts discuss the common pitfalls shop owners face when expanding or acquiring existing businesses, emphasizing the importance of due diligence and understanding capital outlays. The group also explores evolving marketing strategies and the growing role of technology—like AI-driven analytics—in helping shops attract and retain customers.00:00 Potential Shop Relocation Doubtful05:57 Financial Consultant Exposes Shop Fraud15:00 "Rejected Skullet Idea"18:34 From Hobby to Profession23:02 "Unexpected Walgreens Encounter"28:12 Houston Hip Hop: Lean Culture35:34 Faulty Fuel System Issues43:30 Shop Relocation Strategy45:12 Christmas Tree Fleet Operations49:32 AI Call Conversion Analysis57:18 Optimizing Appointment Attendance Revenue01:01:32 Tool Effectively Analyzes Customer Feedback01:06:18 Trampoline Park Conference Blunder
Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithTheProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Ali Norton and Luke Wetters from Rozema Car Care. Ali shares her journey from being a self-described "professional job hopper" to finding her footing as a service advisor and now transitioning into a management role. The discussion covers the steep learning curve and challenges facing new advisors, the importance of a supportive shop culture, and how training and mindset shifts transformed Ali's performance and the team's dynamic.00:00 Career Change: From Job Hopper to Advisor09:52 "Two-Year Competence Journey"15:27 Adversarial Dealership Environment Impact18:38 Dispatch Struggles Due to Skills Gap22:10 Diagnostic Time Crunch Issues31:20 "Detailed Info Speeds Up Process"35:20 "Luxury Truck with 25 Miles"39:12 Growing Pains of Business Ownership43:54 Insurance Coverage Concerns49:13 Insurance Coverage Risks Explained58:03 Loaner Car Totaled: Driver Safe01:01:13 Surprising Settlement: From 25K to 89K
Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithTheProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Juwan Fields for a lively conversation about his journey through the automotive industry and his experience transitioning from automotive to forklift repair and back again. Juwan opens up about the challenges of feeling disconnected and gatekeeping within the industry, while Lucas and David share stories about business struggles, the value of sharing knowledge, and lessons learned from missteps.00:00 "Steering Wheel Importance Ignored"05:10 Steering Wheel Criticism08:51 Eric's Stinky Shop Prank09:57 "Bolognese Recipe Basics"15:29 Feeding Dispute Over Chicken Nuggets17:20 Parenting: Encourage Healthy Eating22:06 Struggling to Convince Customers25:34 "Buying vs. Starting a Business"26:52 Rethinking Knowledge Sharing30:37 Car Industry Career Journey34:38 "Surprise Trip to Asta Expo"39:23 Self-Education and Dedication41:07 "Importance of Checking Tools"43:16 Avoid Trusting Initial Readings46:14 Gear Rack Noise Issue51:56 Warranty Claims Misdiagnosis Issues52:59 Lifetime Warranty Sales Tactics57:25 Excited for ASTA Event59:36 "Please Wait for Upload"
Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithTheProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas is joined by Eric Jorn of Kaizen CPA and Advisors, who also serves as the Chicagoland chapter leader for the Midwest Auto Care Alliance. Eric shares his unique journey from service advisor at a Toyota dealer to automotive accounting specialist, highlighting the value of having an industry-specific CPA. Together, they discuss the importance of proper financial structures for auto shops, including setting up the correct chart of accounts and understanding operational costs.00:00 "Importance of Business Coaches"05:31 Guiding Small Business Accounting Setup08:34 Learn Accounting Basics Before Outsourcing11:43 Tax Auto-Categorization Issues15:36 Auto Repair Costs Need Increase18:44 Human-Centric Business Value Importance19:48 Maximizing Business Value Class23:03 Empowering Employees for Industry Change27:11 Empowering Ethical Business Leadership32:08 Ego, Coaching, and Change33:23 "Solving Meaningful Problems"39:19 Smart Pricing for Profitability41:17 Conflicting Financial Strategy Approaches46:05 Strategies to Minimize Payroll Taxes48:02 "Rethinking Work Compensation Paradigms"50:27 Forward-Thinking Accountant Necessity54:17 Lack of Financial Oversight Warning
Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithTheProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David sit down with Darin Johnson, owner of Darin's Auto Repair in Great Bend, Kansas. Darin shares the challenges of running a busy one-man shop, including the struggle to maintain a work-life balance and the tendency to discount services for customers emotionally. The conversation covers the importance of implementing shop management software, establishing more effective pricing strategies, and setting clearer boundaries to prevent burnout. Unfortunately, since this recording, Darin appears to have closed his business.00:00 First Truck Drive Experience07:10 Balancing Family, Work, and Support15:17 Hiring and Training Essentials16:16 Hiring Strategy: Prioritize Tech Roles21:48 Efficient Schedule for Maximizing Revenue32:23 Finding Sustainable Work-Life Balance37:28 Structured Scheduling Strategy40:59 "Optimizing Work Schedule Efficiency"46:46 "Action Plan Essentials"48:58 Optimizing Labor Rate Increments59:01 "Vision Conference: Unite Shop Owners"01:01:48 "When It Clicked for Me"
Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithTheProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Adam Liu, and Paul Glowe for a candid discussion on common onboarding mistakes for new managers. The conversation highlights the common pitfall of unclear role expectations when shop owners hire their first manager, especially in family-run businesses. Adam and David share practical advice on the importance of clear task lists, job descriptions, and sticking to established onboarding processes—regardless of personal relationships.00:00 Role Clarification in Management09:16 "Effective Data Strategy in Shopware"13:58 Defining Role Expectations19:52 Family Dynamics in Business Frustration24:04 Balancing Hard Work and Knowledge29:13 Business Breakthrough Realization34:08 "Motivation Through Peer Interaction"39:17 Focused on Customer Experience45:31 HVAC Insights from Automotive Experience47:32 Efficient HVAC Diagnostic Approach53:14 Pricey Diagnostic and Refrigerant Costs01:00:03 "Jeep's Brake Disaster"01:04:26 "Understanding Bitterness and Empathy"
Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Dan Thieken and Mason Weeks to discuss the challenges and triumphs of running an independent automotive shop. Mason shares his journey of starting, closing, and reviving his shop, highlighting the pitfalls of expanding too quickly and the importance of learning financial fundamentals. The group explores actionable strategies, such as raising prices, implementing inspection processes, and leveraging the 300% rule, to maximize profitability and shop efficiency.00:00 Unscheduled Meetings Discussion08:39 Failed Landing Flare Technique12:57 Mike's Bland Humor21:29 "Young Entrepreneur Leases Local Shop"22:52 Regrets of Expanding Too Soon27:09 Generosity's Financial Consequences36:23 "Follow 300% Inspection Rule"42:37 Car Repair: Safety and Responsibility45:24 Boutique Auto Service Pricing Strategy52:47 Importance of Providing Repair Estimates54:26 Mechanic's Duty to Ensure Safety01:01:02 Smart Investment in Custom Package01:04:53 Bought Scanner for Versatility01:11:18 Faulty Charger Sparks Gas Hazard
Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Chuck Olsen and Josh McFarlin from AirPro to address recent controversy and questions circulating online about AirPro's Augie calibration tool. Chuck and Josh set the record straight by diving into the rigorous testing process behind Augie, emphasizing the company's commitment to safety and proper calibration. They also discuss the challenges of evolving technology in the automotive industry, the importance of continuous learning, and the need for constructive industry conversations—rather than social media drama—when evaluating new tools and processes.00:00 Lifelong Automotive Career Journey06:54 Evolving Career in Automotive Diagnostics11:21 "Career Exploration to Ford Mastery"19:07 Air Pro Discussion and Controversy22:38 "Innovating System Calibration Process"32:33 Technician's Misunderstood ADAS Calibration37:41 Q&A: Clarifying Tool Capabilities39:46 ADAS Calibration Task Force Insights46:16 Ford's Collision Repair Staffing Imbalance52:22 Calibration Challenges in the Automotive Industry57:36 Recall Confusion with High-End Car01:05:21 Technician Liability and Calibration Risks01:11:08 Windshield Replacement Without Recalibration01:13:35 Glass Installation and Calibration Issues
Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Uwe Kleinschmidt, formerly of Autovitals and now with Autotech IQ. Uwe shares lessons from his upbringing in East Germany and his journey to becoming a technology leader in the automotive industry. The conversation explores the challenges and importance of a strong shop culture and process, the need to empower customers through transparent digital vehicle inspections (DVI), and the evolving role of AI in improving shop communication and operational consistency.00:00 Visit to David's Tense Shop10:01 California Gas Price Concerns14:06 Community College Enrollment Surge19:37 "Value of First-Gen Immigrant Workers"23:43 Chancellor Cole's Election Strategy30:57 Engineer Relocates to Boost US Sales36:48 "Choosing Shopware for Consistency"40:29 "Adopting Carolyn's Shop Success Model"45:25 Customer-Driven Sales Approach48:49 Guided Customer Research Prompts58:59 "Handle Unknown Text Links"01:00:21 "Client Portal Development Needed"01:05:53 The Curse of Knowledge in Retail
Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Samantha Higdon, Kevin Rozema, and Frank Scandura for a lively discussion about shop culture. The group highlights the crucial role of structure and systems in establishing and sustaining a positive workplace environment. They also emphasize the impact of one disruptive individual on team morale and performance, sharing real-world experiences of how quickly culture can improve once a toxic influence is removed. Finally, the conversation explores the connection between strong internal culture and public perception, stressing that shops with clear values and expectations not only attract better employees but also build greater trust with their customers.00:00 "Schindler's Ongoing Legacy"05:50 "Defunct Culture Exposed"09:18 Implementing Shopware Systematically09:46 Refining Workflow and Company Culture14:09 Establishing Team Structure and Culture17:50 Misaligned Hiring Risks Culture20:04 Workplace Challenges for Technicians24:45 Unmet Expectations Ruin Cultures27:08 Shifting Focus for Profitability31:34 Guiding Aspiring Automotive Careers35:48 Mandatory Quarterly Education Benefits39:58 Stop Temporary Fixes, Solve Core Issues41:41 "Unhealthy Dynamics and Letting Go"44:56 Toxic Leadership Dynamics47:24 Shop Manager's Crucial Role51:53 Promoting Continuous Automotive Education55:17 "Adaptability: Embrace Change"
Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Nate Winston, who shares the story of leaving a long-term business partnership to open his own shop. Nate discusses the challenges and emotional toll of a toxic partnership, the importance of having clear roles and written agreements in business relationships, and the remarkable improvements in his well-being and shop success after going solo. 00:00 Affordable Custom Clothing Solutions09:14 "Business Partnership Gone Wrong"13:59 Missing Documentation Dilemma16:46 Unexpected Lawsuit Loss: $15K Withdrawn26:01 Banter Over Responsibilities with Juan32:00 "Rarity of Genuine Selflessness"35:11 Father's Resilience in Adversity40:24 Increased Work Hours Achieved46:19 Argument Led to Tragic Outcome53:49 Goal-Setting Through Strategic Planning54:52 Effective Goal Management01:04:23 "Processing Loss and Grief"01:08:19 Documenting Family Memories Intentionally01:13:08 Trusting Independence at Age 10
Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Chris Luoma, owner of Jerry's Automotive in Lansing, Michigan, and his wife-to-be, Lydia. Chris shares the story of stepping into a third-generation family business during a challenging transition, modernizing the shop by implementing systems like DVIs and updated parts and labor matrices, and the impact these changes had on the team and client base. Together, the group discusses the challenges and rewards of growing a single-location business, the importance of maximizing one shop before expanding, and the realities of balancing business ownership with family life.00:00 Union Carbide Catastrophe10:19 Focused Expansion of Existing Location15:27 Avoiding Messy Boundaries18:28 Family Business Takeover Dynamics26:32 Elusive Goal of Success29:27 "Facebook Friend's Unforgettable Prank"37:11 "Diner vs. Steakhouse Costs"38:48 Expensive Restaurant Nightmare44:28 Tragic Cycle of Forgetfulness48:56 DIY SodaStream Refill Setup Hazard56:09 Antibiotic Misuse Causes Health Crisis01:01:52 Innocent Misunderstanding at Dinner Table
Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Josh Parnell of Limitless Leadership. Josh explores the challenges of leadership in the automotive industry, emphasizing the importance of connection and trust-building within teams. The discussion dives into effective onboarding, consistent coaching, and why prioritizing leadership development is essential for sustained business growth.00:00 Father-Son Love and Acceptance08:12 Consolidating Cosmetics Ventures14:03 Pioneering Black Woman in Men's Grooming18:45 High-Quality Personal Care Products23:25 Expert Insights on Corporate Culture28:48 "Effective Communication and One-on-Ones"34:33 Embracing Self-Doubt and Awareness40:01 Reassuring Client After Bad Experience44:43 Mastery Through Focused Practice49:40 "Prioritizing Vacation Time"58:55 Passion Fuels Diagnostic Mastery01:00:12 Over-Invested Technician Dilemma01:09:19 Strategizing Scenarios for Clarity01:12:11 Muscle Supplements: Dosage and Effects01:15:26 Podcast Musings: Seeking Direction
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Alexander Edwards, president of Strategic Vision. Alexander shares his expertise on consumer psychology, emphasizing the importance of truly understanding what customers value and how this impacts success in the automotive industry. The discussion covers the challenges and misconceptions around electric vehicles, including why EV adoption has faced so many hurdles in the U.S. Alexander also offers actionable advice for shop owners and service advisors, stressing the need for honesty, responsiveness, and clear communication to earn customer trust and long-term loyalty.00:00 "Consumer Hesitance on EV Adoption"08:11 "Breach of Trust in Service Choices"12:10 "Politics vs. Practicality in Environmental Policy"17:33 Chinese Auto Industry Challenges26:23 Political Predictions & Public Sentiment27:57 "Politically Driven Policy Challenges"34:21 Chinese EVs Surpass in Quality and Innovation42:09 Focus Group Shifts on U.S. Finances45:08 Innovation Crucial for U.S. Progress50:22 Overseas Hiring Reality Check56:25 Automation Threatens Gig Economy Jobs01:02:52 Respect Leads to Success
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Ben Johnson at ETI ToolTech in San Diego. Ben shares his insights from this year's show, emphasizing the importance of industry panels that represent a range of perspectives, especially highlighting the challenges shops face with ADAS calibrations and the gap in education for shop owners and technicians. The conversation dives deep into the problems with calibration procedures, the liability and insurance risks associated with improper ADAS repairs, and the critical role that documentation and process play in protecting both shops and consumers.00:00 "Education Key to Solving Tech Issues"09:20 "Vehicle Service Info Challenges"14:44 Fleet Company Declines Repairs18:43 Blind Spot Monitoring Misalignment24:18 Insurance Lessons: Misunderstanding Umbrella Coverage27:14 Uninsured Calibration Risks34:48 Calibration Center Business Insight39:20 Shop Evolution: Adapting to Mainstream Challenges42:15 OE Statements Ensure Reimbursements51:50 Toyota's Multi-Fuel Energy Strategy57:12 Changing Mindsets Over Three Years01:01:13 Understanding Emerging Tech in Auto Repair01:04:49 Industry Collaboration Realization
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Jacob Wierengo, Brandon Ballou, Thomas Andrews, and Brett Hunziker for a deep dive into shop workflow and productivity. The group discusses the common challenge of scaling processes as independent repair shops grow, emphasizing the need to move shop operations and workflow out of the owner's head and into documented, team-driven systems. They also underscore the importance of regular staff meetings and ongoing training in fostering buy-in and consistency among the team. Plus, the conversation touches on adapting workflow tools and technology—like the use of Shop-Ware—to fit the unique needs of each shop.00:00 Overdosing on Medication07:56 Streamlining Shop Workflow Insights15:32 Challenges in Shop Workflow Transition19:23 Improving Customer Communication24:40 Streamlining Shop Operations Independently32:09 Shop Process Optimization Strategy33:18 Overlooked Soft Skills in Training41:07 "Streamlining Meetings with Otter AI"43:48 "Workshop Workflow Coordination Process"53:06 Job Pricing and Buffer Strategies58:35 "Building a High-End, Honest Brand"01:02:46 "Unpaid Rotating Tech System"01:05:13 Car Troubles: Efficient Scheduling
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Vlad Shishkaryov, founder of Bridge Learning Tech. Vlad dives into the evolution of technical training in the automotive industry, emphasizing the importance of creating engaging, high-fidelity training content that adapts to shorter attention spans. The conversation explores the challenges and limitations of virtual and augmented reality training tools and highlights the need for scalable, accessible solutions that don't require costly new equipment. Vlad also discusses the ongoing struggle to build customer trust in automotive service and how innovative training and transparent practices can help bridge the gap between legacy and newer technicians.00:00 Engaging Training Techniques with AI03:19 "Education's Relevance in Tech Era"08:01 AR/VR Training Cost Concerns12:37 Challenges in Technician Training Buy-In16:24 "Incentives Crucial for Technician Jobs"17:35 Wiring Glitch Causes Fan Malfunction20:05 Surveillance and Intrigue in Pakistan25:58 Expanding EV Safety Certification Outreach29:32 Streamlined Digital Learning for Certification31:13 From Kia to Consultancy35:42 Overcoming Complex Dealer Pay Plans37:01 "Video Tech Enhances Auto Inspections"41:43 Dealership Service Contract Dispute45:09 Finance Training: Manipulation and Omission47:49 Ongoing FCA Case and Consumer Impact52:18 "Leap Forward Podcast Launch"55:21 Calibration Practices Debate in Auto Shops57:03 "Solving Communication and Trust Issues"
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Arun Coumar from The Institute Summit 2025. Arun opens up about his journey managing multiple shops, including the challenges—and lessons learned—of buying struggling businesses and turning them around. The hosts discuss what it takes financially for a technician to become a successful shop owner, sharing practical numbers and strategies for buying existing shops versus starting from scratch. Arun also reflects on scaling back side projects to focus on high-ROI activities, highlighting the importance of prioritizing time and energy as both an entrepreneur and a new parent.00:00 Gym Concerns Over Job Ability07:28 Buying a Shop with Seller Financing13:49 Manufacturer Partnership Requirements20:25 Value of a Coach in Business21:57 Prioritizing High ROI Tasks26:58 Corvette Seat Malfunction Incident36:06 Cold Weather Truck Trouble37:36 Transmission Assembly Troubleshooting43:20 Fear of Car Incident Escape53:11 Early Payout: Transition Agreement57:06 "Train Triggers Crossing Arms Repeatedly"01:03:24 Taxpayer's Frustration and Threats01:08:50 City Budget: Police Funding Concerns01:10:00 Pension Crisis Burdening Budgets01:17:56 Rand Paul's Budget Highlight Reel
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Michael and Anna Belliveau from the Institute Summit 2025. Michael shares his journey of purchasing an automotive shop and how he successfully increased sales by rebranding and transforming it into a tire and mechanical facility. Anna highlights the importance of investing in the shop's appearance and branding to attract more customers. Additionally, Michael discusses his future vision of expanding to multiple locations while maintaining exceptional customer service, drawing from his diverse experience in the automotive industry.00:00 Winter Tire Change Woes09:29 Sister's Preferential Treatment14:40 Parking Dispute Leads to Towing20:08 Renaming Positions Boosts Professionalism21:46 Business Longevity and Transition Coaching29:51 Building Enhancements Boost Local Visibility37:14 Reflections on Buying a Divided Shop37:47 Overpaid for Business; Misjudgment Unveiled43:25 Frustrated Customer's Investment Return Demand49:34 Comprehensive Car Diagnostics Explained58:22 No "Silver Bullet" for Wealth01:02:35 Striving for Car Perfection01:08:06 "Sticking to Strengths in Business"01:10:39 "Exchange for Growth Journey"01:17:26 Visionary and Integrator Dynamic
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode of the Changing The Industry Podcast, Lucas and David are joined by Cecil Bullard and Michael Smith from the Institute for Automotive Business Excellence. Cecil shares his insights on the importance of having a clear vision for the future of your business and personal life, emphasizing the need to plan for the long term. Michael provides valuable advice on the significance of high-performance culture and how setting the right expectations can lead to sustainable success.00:00 Self-Reliant Problem Solver09:43 "Personal Goal Setting Realization"14:10 Realization About Business Adaptation17:39 "Prepare for Future Transitions"25:38 Managerial Strategy and Communication Issues30:58 Unique Auto Service Advantage35:26 "Strategic Meeting Preparation"40:56 "Owner Commitment for Success"46:20 Replace Negativity with Positive Leadership48:25 Work Delays and Challenges53:17 "Prioritize People Development Over Metrics"01:01:33 Frustration's Psychological Roots in Performance01:07:09 "Life's Bigger Picture & Goals"01:09:07 Tombstone Exercise: Legacy Writing
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David welcome David Macholz, the President and CEO of AVTECC (Advanced Vehicle Technology Education and Credentialing Coalition), to discuss the evolution of the automotive education industry. David shares his journey from a career in education to leading a company focused on reimagining vehicle technology education. The conversation highlights the need for performance-based certification to address the industry's skills gap. David also emphasizes the importance of moving beyond traditional testing to ensure technicians have the competencies necessary for today's advanced automotive technologies.00:00 Lack of Professional Pathways09:46 Substitute Teaching at BOCES13:37 Reflecting on Career and Education Choices20:10 ASE Certification Boosts Technician Salaries22:58 "AvTech: Redefining Learning Approaches"27:03 Diverse Learning Styles Explored36:48 Rethinking Student Credentialing Methods42:06 Questionable Accreditation Practices43:04 Credentialing Standards vs. Budget Priorities53:19 Marketing Recognition Impacts Perception57:23 EV Safety Certification Overview01:02:13 "Industry Lacks Essential Education"01:06:12 Seeking Support for Innovative Industry Advancement01:14:09 Engaging Founding Supporters01:15:50 Gratitude for Industry Support
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Brandon Ballou, Dominic Garcia, David Heine, and Nancy Sanguinetti for a wide-ranging discussion on technology and change in the automotive parts industry. The group highlights the increasing use of AI in both content creation and automotive repair, including how AI-driven tools could revolutionize parts ordering and reduce costly mistakes. They also discuss Worldpac's recent advancements, such as updates to Speed Dial 2.0 and improvements in customer experience, and touch on industry-wide challenges like part returns, supply chain complexity, and the importance of building strong relationships between shops and suppliers.00:00 Connector Scanning Technology's Accuracy03:27 Parts Ordering Accuracy Challenges08:05 Beware of Sketchy Shops12:27 Inventory Optimizing: Rotors & Returns13:18 Efficient Routes Reduce Return Rates18:26 World Pack's Positive Transformation22:14 Speed Dial Website Development Update23:22 Worldpack 2.0: User-Friendly Dashboard27:26 "Expand Parts Suggestion Feature"32:18 "CTR Sales Boost from OE Assurance"33:08 "Understanding OE Labeling Advantages"39:09 "Bridging the Gap Campaign Success"42:31 Aging Car Fleet Challenges46:00 Perceptions of Automotive Careers48:12 Navigating Increasing Automotive Complexity52:43 Parts Integration with Monique Discussion53:13 Streamlining Auto Part Sourcing57:22 Expert Guest Invitation
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, David and Lucas are joined by Dori Epstein, a Senior Business Advisor at the Institute for Automotive Business Excellence. Dori emphasizes the importance of developing a strong organizational culture, prioritizing emotional intelligence and leadership development. She highlights that shops focusing on these areas attract more committed employees seeking long-term careers rather than just jobs. David and Lucas discuss their experiences, including the challenges of maintaining a healthy work environment and the significance of self-awareness in business relationships.00:00 Preserving Self in Business Coaching04:36 Boost Revenue Through Emotional Intelligence07:27 Fostering Purposeful Employee Engagement11:41 Workplace Truths and Authority Struggles13:54 "Understanding Different Perspectives"18:57 Robots: Future Cleanup Providers20:50 Office Culture Shift: Complaints Over Productivity22:55 Hollow Titles and Empty Promises26:29 "Culture of Open Communication"30:15 "Know Their Endgame or Avoid"33:51 Tree-Hugger vs. Job Reality37:30 Bitter Mechanic's Legacy40:37 Rewiring Mental Patterns43:20 Overcoming Fear of Flying46:46 Boost Business with Emotional Intelligence48:23 "Culture's Role in Business Success"52:03 Resolving Conflicts Collaboratively54:40 David's Competitive Nature Lacks Grace
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by David Martin, an experienced shop owner and board member of the Southwest Automotive Professionals (SWAP). David shares how growing up working in his father's shop instilled a strong work ethic and shaped his views on leadership and teamwork. The conversation covers the importance of embracing ongoing industry training, both for business owners and their teams, and how grassroots organizations like SWAP play a pivotal role in elevating the trade through education, networking, and community building.00:00 From Childhood Worker to Owner03:09 Generational Shift in Work Ethic08:36 Adapting Business with Technology09:25 "Family Business Turnaround at Event"12:47 "Resolving Issues Through Communication"18:32 "Building Community Among Auto Shops"22:09 Industry Support Through Peer Discussions23:27 Managing Overwhelm with Clarity26:10 Mentorship and Embracing New Roles30:39 Training Insights Guaranteed32:54 "Founder Syndrome Explained: Letting Go"38:09 Mismanaged Businesses Struggling To Succeed40:16 Learning from Mistakes and Mentors44:42 Grandma's Commercial Kitchen Habits47:49 Understanding Empathy Through Connection51:51 Join for Support, Community, Mission53:04 Elevating the Auto Repair Industry56:20 Unified Teamwork Achieves Success
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas Underwood chats with Tannar and Kassiady Markham, who share the challenges they faced while managing their automotive business. Tannar opens up about the impulsive behaviors that led to personal and business struggles, detailing the tense dynamic with a former business partner nearly bringing the shop to its knees. Meanwhile, Kassiady provides insights into the tough choices they had to make as a family, pushing for stability while Tannar sought help for his mental health.00:00 Transitioning from Employee to Owner06:50 Business Lessons from Pricing Mistakes16:10 Unheeded Warnings and Consequences18:18 Choosing Family Over Business26:37 Employee Compatibility Over Skill28:08 "Leaving Stress at Work"37:41 Consistent Pay and Bonus Clarity41:02 Cycle of Stress Impacting Business48:22 "Building Systems for Better Decisions"49:44 Choosing Elite for Personal Coaching57:58 Eye-Opening Conversations Spur Growth01:00:18 Maximize Efficiency Before Expanding
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Joseph Schindler at the Institute Summit 2025. Joseph shares his journey of taking over the family automotive business, discussing the challenges of modernizing operations and the importance of having processes in place. He highlights the role of technology in enhancing customer experiences and maintaining business growth. For those considering taking over a family business or transitioning into a leadership role, this episode offers valuable insights and lessons from Joseph's experience.00:00 Navigating Family Business Technology Integration07:33 Family Business Tech Ownership Challenge14:19 Bare-Bones Profitable Business Model18:06 "Perfection and Imperfection"25:54 Pregnancy Troll Posts Go Viral28:52 Maximize Viewer Session Time36:20 Business Disruption Through Uninformed Changes40:09 Empowering Decision-Making Responsibility43:45 Rethinking Strategy and Execution49:12 "Prospective Guest: Hardcore EOS Expert"57:26 Family Business Transition Advice01:00:42 The Importance of Humility
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas Underwood and David Roman are joined by Andrew Gonyou at ASTA Expo 2024. The group shares lighthearted banter before getting into a few serious topics. David discusses his skepticism of conventional medical practices and the importance of taking charge of one's health, drawing parallels to the automotive industry, where technicians must think beyond traditional knowledge. Andrew and Lucas discuss the dynamics and challenges of finding the right shop environment, highlighting the significance of understanding shop ownership for technicians.00:00 "Unexpected Dinner Antics"03:13 Special Pork Belly Bites09:06 Olympic Dance Rumors Debunked11:42 Imposter Sign Language Incident12:47 "Transition from Technician to Shop Owner"18:44 Disappointing Technician Referrals19:50 False Altruism for Profit22:41 Mechanic Complaints: A Deeper Issue27:49 Understanding HER2-Positive Cancer32:33 Hidden Diagnosis, Missed Support Network33:38 "Reflecting on Missed Health Info"37:39 Speech Impacted by Brain Cancer41:58 Critical Blood Test Insights42:57 "Underrated Heart Attack Predictor Test"46:12 Optimizing Health Through Research49:28 Long-term Effects of Microdosing53:38 "Reassessing Weight's Burden"57:42 GLP-1's Impact on Addiction and Mood
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, David and Lucas are joined by Monique from Shop-Ware at the Institute Summit 2025. Monique and Lucas discuss the underutilization of Shop-Ware's DVX feature, emphasizing its critical role in enhancing customer interaction and driving profitability. Additionally, Monique shares her practices on integrating test plans into Shop-Ware to standardize diagnostic processes and optimize workflow. Lucas further highlights the importance of aligning parts pricing with competitive market analysis to ensure shops meet their target profit margins. 00:00 "Dvx: Our Distinct Competitive Edge"08:35 DVX Data Reveals Higher Close Ratio15:11 Integrated Digital Inspection Evolution18:21 Optimizing Shopware with Test Plans24:12 Discussing Customer Financing Challenges30:13 Embrace Technology or Fall Behind34:52 "Optimizing Pricing Strategies"40:51 Understanding Human Decision-Making43:08 Observing "Death Scroll" on Planes50:09 "Technology's Impact on My Life"53:35 "Guided Pricing Adjustments for Shops"59:17 Troubleshooting Zoom Call Pricing Issues01:06:26 "Questioning Genuine Customer Interactions"01:09:07 Vision Implementation Feedback Loop
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Kim and Brian Walker of Shop Marketing Pros. Kim shares the significance of managing digital asset ownership, underscoring potential difficulties when business credentials are not in the company's name. Brian narrates their experience transitioning their marketing business to focus more on outbound sales and the obstacles encountered. Listeners can gain valuable insights into team management, especially when dealing with challenging situations or unexpected departures, as Brian and Kim recount their stories of growth and resilience.00:00 iPhone Wax Cleaning ASMR07:44 Strength Through Adversity15:48 Building Trust with New Hires19:46 "Importance of Professional Shop Marketing"25:32 Business Suite Monetization Issues31:30 Subscription Management Overload34:54 The Fragility of Business Trust37:40 "Office Discovery of Hidden Funds"42:52 Embracing Positivity Amid Challenges48:00 "Always Being Watched"54:27 Employee Rehiring Dilemma01:03:17 Leadership: Nurturing Talent and Purpose01:05:17 Costly Car Repairs Discontent01:12:57 Elliptical vs. Yoga Debate01:17:03 Physical Therapy Experience Described
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by guest Jake Barnes, who shares his experiences and challenges with diagnostic tools such as Top Don and Snap-on in his automotive career. They discuss the complexities of diagnosing difficult car issues, particularly with a troublesome Mini Cooper that Lucas's shop struggled with extensively. The episode also touches on industry-wide challenges like technician motivation and the gap between skill sets and shop management expectations.00:00 MRI Review Shows Minimal Issues08:45 Double Standards in Accountability12:35 Unfair Billing Practices17:06 Visiting Apex and Sema Events24:54 "Tool Subscription Issues Resolved"29:00 Candid Leadership in Diagnostics35:31 Reviving Technician Passion and Career39:56 "Pursuit of Integrity & Knowledge"47:32 Car Testing: Mileage and Fault Inquiry49:17 Vehicle Repair Frustration Unresolved54:46 Botched Wiring Sparks Car Fire01:02:47 Family Conflict and Blame Game01:04:51 Aspiring IRS Auditor's Musings
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode of Changing The Industry Podcast, Lucas and David welcome Brandon Crusha of AutoText.me. Brandon shares his extensive background in the industry, emphasizing the crucial role of communication and digital inspections in auto shops. The conversation also explores a debate with a fellow shop owner regarding the ethics and perceptions of high repair quotes, highlighting the importance of transparently presenting all findings to customers. Additionally, David and Lucas passionately discuss healthcare parallels, stressing the significance of comprehensive checks and open communication.00:00 Switching Dilemma and Solutions07:40 Comprehensive Car Inspection Importance10:50 Exorbitant Service Costs Criticized20:40 "Medical Procedure Discussion"21:29 Jaundice Incident: Lack of Advocacy27:21 Dealer Mentality: Cutting Loose Technicians36:29 Rant on Air Filter Costs39:53 "Achieving Revenue with MAP Standards"44:26 "Automated Client Follow-up Strategy"48:27 "Dirty Mike's Funniest Clip"55:57 Unexpected Emotional Reaction Test01:02:38 Outdated Treatment Shortened Her Life01:06:42 Affordable Direct Lab Testing Service
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Andrew McAllister, Michael Broschart, and Stevon Wright from the Shop-Ware Development Team. Andrew shares insights on the importance of being candid with customers about software updates and timelines. Stevon talks about the challenges of stepping into a role where the code needs to be extended and maintained without compromising performance. Michael highlights the significance of understanding shop owners' workflows and communicating effectively to improve Shop-Ware features. This episode offers a deep dive into the behind-the-scenes development process at Shop-Ware.00:00 Podcast Feedback Via Facebook Messages09:42 "True Automotive Hobbyists?"14:55 Off-Road Mishap and Rescue19:02 Passion for Cars and Networking25:17 Parenting Reflection and Understanding28:08 "From Big Corp to Dream Job"33:16 Adapting to New Software39:18 Network Capacity and Communication Issues46:47 Identifying Pain Points for Solutions49:44 Unifying Shopware Experience56:55 Seamless Financing Solution Launch Timeline01:02:08 Shopware Feature Enhancements Request
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas are joined by Samantha Higdon, a recent winner of the 2024 APEX Service Advisor award. Samantha shares her journey from being a CSR to an award-winning Service Advisor and her transition into a new role focused on marketing and finances. The discussion delves into how her father's experiences running the shop influenced her career path and the importance of robust processes in maintaining a successful business. For insights on effective team management and the impact of family dynamics in the automotive industry, don't miss this episode!00:00 ASMR Audio: Balance Needed06:10 Vulnerability and Life's Unexpected Turns08:16 Workaholic's Transformative Wake-Up Call12:37 Family and Career Decisions16:05 Advisor Experience and Challenges18:14 Effective Client Process Management19:43 Process Consistency or Client Frustration23:48 Becoming a Natural Leader27:34 "Audio Venture's Overnight Success"31:51 "Storyline Over Acting"33:03 Distracting Meth Head with Digging38:17 Competency Over Gender Bias41:08 Generational Struggles and Addiction43:30 Mechanic Treatment System Challenges48:29 Performance Accountability Challenges49:34 Hiring a Non-Accepting Manager53:31 Q7 Maintenance and Mileage Report57:14 Teen Restrictions and Choices58:59 Technician Tearful Over Beetle Convertible
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Tim Iezzi, owner of Izzy's Auto Service, and Ira Waldman, part-owner of Malou Automotive. Ira emphasizes the importance of consistent training for technicians and how the lack of it is affecting the industry's capability to grow qualified professionals. Tim highlights the necessity for shop owners to understand and read service manuals, an often-overlooked basic skill that can drastically improve diagnostic accuracy. They also delve into the geographical differences in how shops operate, with a particular focus on the fast-paced, often cutthroat environment of the Northeast versus other regions. For insights on enhancing shop operations and understanding broader industry trends, tune into this enlightening episode!00:00 "Online Training for Professional Growth"09:03 Reading and Skimming Skills Benefit12:29 Navigating Client Communication Challenges18:53 Diagnostic Efficiency vs. Over-Testing24:57 Beware Tech Tunnel Vision31:28 Trust and Ethical Balance Dilemma35:28 "Job Security Concerns Raised"37:55 High Payroll Strains Family Business43:50 Business Contingency Planning Concerns52:50 Dad's OnlyFans Skit Hilarity55:45 "Vegas Aftermarket Lips Critique"01:00:09 Continuous Diagnostic Work Flow
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Kathleen Callahan, who delves into her role in fostering relationships within the automotive industry through her involvement with Women in Auto Care and ACA. Kathleen shares her eye-opening experience of testifying before Congress on HR 906, emphasizing the importance of supporting independent shop owners in the legislative process. The conversation also touches on the impacts of right-to-repair legislation and the need for better collaboration between shop owners and manufacturers. Before you think the automotive industry isn't for you or consider the legislative impacts on your shop, make sure to tune in!00:00 Writer's Creative Autonomy08:32 "Unexpected Heatwave Adventure"14:44 Female Front Desk Success15:52 Manufacturer Vision vs. Engineering Teams25:51 Tent Lunch Tensions Erupt26:45 Women Leaders in Auto Care32:39 Florida Lawsuit over Shared Driving Data37:02 Collaboration Over Conflict in Auto Industry43:56 Compounding Pharmacies and Price Gouging48:36 Back Pain, Dispensary, Police Encounter56:23 Concerns for Vagrants' Well-being57:27 Missing Person's Human Story01:02:40 Membership Sign-Up Button
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Allison Jones, Senior Vice President of Circular Economy at Stellantis. Allison explains the concept of a circular economy and its three main components: using less material, extending the life of products, and ensuring recyclability at the end of their lifecycle. David shares his frustration with other manufacturers' tendencies to design parts as single-use, contrasting it with Stellantis' commitment to remanufacturing and sustainability. Allison also discusses the potential benefits of their e-commerce platform, Bparts, which facilitates the trade of certified used parts and can help alleviate the issue of backordered parts. This episode offers insightful perspectives on sustainable practices in the automotive industry, making it a must-listen for those interested in environmental responsibility and innovation.00:00 Aldi's: No-Frills Shopping Experience06:01 Innovative, Sustainable Remanufacturing Benefits09:44 Designing for Circular Economy10:22 Expanding Remanufacturing Beyond Engines15:47 Certified Wheels: Warranty & Guarantee18:53 Circular Economy in Vehicle Design22:47 Automaker EV Strategy Confusion23:46 Battery Innovation Revolution28:31 EV Range Anxiety Experience30:20 Promoting Affordable, Sustainable Solutions34:01 Alternator Options: New vs. Remanufactured36:32 Masked Mischief with a Straw41:29 Sustainability and Trash Bag Management43:29 Promoting New E-commerce Platform46:42 Expanding Automotive Opportunities48:54 Edible Straws in the UK
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Jeff Eddy from Chrome Auto Repair. Jeff shares his unique journey from working in radio and TV production to becoming a successful auto repair shop owner. The conversation reveals key insights about the challenges and transitions involved in running a business, including the shift from being a technician to a business leader. Furthermore, the discussion dives into the significant impact of personal health choices on professional success, with Jeff detailing his own health journey following a heart attack. Whether you're already in the auto repair industry or considering a career shift, this episode offers valuable perspectives on business growth and personal well-being.00:00 "Masterful Reel-to-Reel Splicing"10:35 Journey to Becoming a Car Mechanic15:14 Unexpected Heart Attack Diagnosis18:50 "Managing Daily Business Challenges"25:47 Track Eating, Alter Habits30:34 Discovering Weed in Vegas36:38 Dedicated Work Ethic Ritual39:40 Stuck in Youthful Indulgence47:07 Price Negotiation Success52:13 Advanced Hiring Process Success57:58 "Adopting a Forward-Thinking Mindset"01:01:56 Evolving Business Giving Philosophy01:04:29 "Group Member's Weekly Surprise"
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Jason Quillin, owner of Top Notch Auto. Jason discusses the challenges of managing a shop with two separate buildings, emphasizing the inefficiencies and added costs it brings. He also shares his journey from dealership technician to shop owner, highlighting the struggles with employee management and the importance of creating a cohesive team. They delve into the evolving automotive landscape, particularly the challenges with advanced driver-assistance systems (ADAS) and the reluctance of many shops to adapt to new technologies.If you're navigating the complexities of shop ownership or grappling with technological advancements in the industry, this episode is a must-listen for you!00:00 Old Dealership Dilemma10:09 Audi Calibration and Alignment Issues13:00 Entitled Mindset at Dealerships19:02 Insurance Claim Plan Discussion22:56 Progressive Salary Plan Negotiation30:50 Forklift Speed and Skill35:02 Perpetual Budget Inflation Cycle38:01 Revamping Vocational Education Focus45:50 "Turn Signal Communication Spy"51:29 Rural Ingenuity: Self-Reliant Rebuilding55:03 Opposition Silenced by Authorities01:00:32 "Young Farm Kid's Work Ethic"01:03:25 Self-Reliance in Modern Society
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Frank Scandura, owner of Frank's European Service in Las Vegas and a coach for Transformers Institute. Frank shares his insights on several pressing industry issues, including the challenges posed by increasing costs of business and the strain it puts on shop owners. He emphasizes the importance of maintaining strong ethical standards and focusing on people over profits, arguing that this approach will ultimately lead to success. 00:00 "Frank's Industry Insight"08:14 Evolving Car Industry Loyalty14:51 Impatient Car Owners16:44 The Ruthless Business Shift23:32 Balancing Coach Guidance and Growth30:44 "Planning for Business Ownership"35:38 Business Continuity Planning37:10 Uninsured Flood Devastates Businesses43:25 Is Solo Business Financially Viable?50:44 Premium Service Pitch Lacking Training54:04 Unintended Business Incentive Issues01:01:47 Advisor Troubles Reduce Shop Revenue01:03:24 Businesses Lack Flood Insurance
***TIME SENSITIVE***Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025_____________________________________________________________________________________________________________________________________________Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Haresh Gobin, Product Development Manager at LaunchTech USA. Haresh shares his journey of merging his computer science background with his family's auto repair business, eventually leading to significant roles in both Bosch and Snap-On before joining Launch. The conversation moves to the crucial importance of legitimate data acquisition and compliance within the industry, highlighting LaunchTech's commitment to working with the NASDAQ security task force to ensure the responsible use of immobilizer tools.00:00 Advancements in Automotive Diagnostics04:14 Automated Maintenance Insights07:52 Comprehensive Tools for All Users11:44 Thanksgiving Work Dilemma13:22 Market Undercutting Incident19:43 Becoming a Park Service Ranger21:09 Naked Man at Car Fire26:13 Dealerships: A High School Experience27:21 "Securing a Job at Dealership"31:30 Hired by Launch: Five Years34:23 Think Beyond the Box38:50 Industry Unity Revealed at ETI39:47 "Brand Loyalty and Investment"44:57 Industry Support and Solidarity46:59 Trust Issues in Industry Relations49:40 Tool Access and Car Theft Debate52:22 "Nastif Debate: Money or Protection?"55:32 No More Waddling!
***TIME SENSITIVE***Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025_____________________________________________________________________________________________________________________________________________Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Ron Shanas and Paul Pate from Today's Class. Ron and Paul get into the sophistication of their adaptive learning platform, explaining how artificial intelligence and machine learning tailor training to individual technicians' needs by identifying their strengths, weaknesses, and confidence levels. They highlight the importance of confidence in improving work performance, supported by scientific studies linking confidence to productivity and accuracy. Lastly, they discuss the onboarding process for their training platform, emphasizing the importance of aligning training with business goals to ensure shops gain the maximum benefit from their investment.00:00 AI-Driven Adaptive Learning06:01 "Learning, Emotion, and Memory"12:17 Persistence in Music Mastery17:59 Ineffective Training Retention23:58 Adult Learning: Autonomy and Recognition30:51 Streamlining Training Through Data Insights35:00 Make or Break Moment40:46 Fuel Trim Case Study Mystery47:33 "Embrace Struggles in Business Learning"52:06 Teaching Reading and Decoding56:11 Cohort-Based Shop Data Training01:03:33 Personalized Training Challenges01:06:52 "Fostering High-Level Team Discussions"
***TIME SENSITIVE***Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025_____________________________________________________________________________________________________________________________________________Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Rick White of 180biz, and Mike Himes, a shop owner from Brookville, Pennsylvania. Rick highlights the importance of valuing your services to ensure customers do the same. Mike shares his experience raising prices and how it helped eliminate problematic customers. The group also discusses the strategic use of technology and digital tools to enhance customer communication and streamline operations.00:00 Reduce customer charge from $1,800 bill?09:56 "You should consider trying another approach."15:28 Self-value is essential for business success.18:01 Labor costs inflated through hidden markups.21:21 Braxton's repeated car shop visits discussed.31:22 Celiac disease, no peripheral vision caused clumsiness.34:03 Planning future roles and managing life changes.42:15 Raising prices eliminated problematic, non-paying customers.47:18 Embrace growth through uncomfortable client interactions.51:24 Superior product: Follow guidelines, replace necessary parts.56:51 Mike Allen supports skilled tradesmen with benefits.01:03:36 Inspection must be thorough and well-communicated.01:04:31 They approve, organized process, explained with pictures.01:14:08 Digital Concierge tracks, analyzes, transcribes phone calls.01:14:52 Avoid rapid growth for quality assurance.
***TIME SENSITIVE***Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025_____________________________________________________________________________________________________________________________________________Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Brandon Sloan. Brandon discusses resolving a tricky issue with a 2014 Sierra by identifying a hairline fracture in a spark plug. Lucas criticizes flat-rate pay systems, emphasizing they unfairly burden technicians and reflect poor management practices. Lastly, Brandon and the hosts discuss the repercussions of misinformation in the industry, highlighting the importance of expertise and transparency.00:00 Story emphasizes changing priorities over passion.07:50 Misdiagnosis due to incorrect identification of part.14:47 Costs demand sufficient revenue to justify wages.16:31 Understaffed machinists struggling with workflow demands.21:18 37" tires damage Dodge Ram transmission quickly.26:25 Dealers avoid ECM tuning for big trucks.33:45 Acknowledging being a flawed shop owner.38:12 Pricing changes for engine modifications and upsells.47:03 Lower cost means lower quality expectations.51:28 Inspecting 2014 GMC Sierra transmission. Converter replaced.57:17 Educated customer on spark plug resistance issues.59:47 Cam actuator caused DTC; updated software fixed.01:04:30 Lucas Underwood was murdered by fake friends.
***TIME SENSITIVE***Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025_____________________________________________________________________________________________________________________________________________Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Ryan Ragan, the new executive director for an automotive service alliance in North Carolina. Ryan discusses the importance of developing team members into experts, emphasizing the need for dedicated time and resources. He also highlights the value of vocational training over traditional college pathways, aiming to reduce debt and increase job readiness for new technicians. Lastly, the episode delves into strategies for organizational transparency to avoid rumors and misinformation while fostering an inclusive environment. 00:00 Therapy offered school escape amid family issues.05:20 He's mobile, unlike Kirk Cousins, Brady-like.09:38 Intensive effort invested in finding the candidate.12:55 Effort essential for associations' relevance and success.13:28 Providing real value through cutting-edge training.16:53 Access exclusive training, networking, and negotiation benefits.22:51 High industry turnover due to management and career paths.25:50 Collaboration improves the industry; Changing the Industry Podcast.28:34 Excited for development training at NC State.30:27 Focusing on Charlotte market strategies and training.35:39 Collaborative, adaptable approach; future plans underway.37:52 Event location crucial for out-of-state attendees.39:44 Exciting future improvements for upcoming show.43:41 Stupidly drove pink truck into Bronx danger.48:49 Defendant prepares poorly for court with advice.50:13 Airsoft gun prank mistaken for robbery panic.53:37 Gun unsnapped: scared, unshined shoes: lazy.58:14 Judge Ginn: Family friend, praised fair legal process.59:16 Breakdown led to appeal due to oversight.
***TIME SENSITIVE***Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025_____________________________________________________________________________________________________________________________________________Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Jeff Compton and Keith Perkins. Jeff discusses a scenario involving dishonesty in auto repair, specifically the improper use of tensioners and resistors. Keith shares his experiences and frustrations with repair malpractice, emphasizing the importance of consumer education over financial gain. The group also delves into the legal and ethical challenges surrounding the use of reconditioned car parts, highlighting the need for repair shops to balance cost savings with safety. 00:00 Crash data complicates module replacement process.05:34 Found wired resistors near seatbelt pretensioner.15:24 Confrontation revealed deception; honesty followed.19:38 Son requested name removal; legal threats ensued.25:10 Uncertainty about aftermarket windshield safety standards.28:26 Must arbitrate Disney disputes, can't sue.32:36 Sometimes too cautious, emphasizing legal documentation.40:51 Class discussion quiet; had to elicit responses.46:03 New legislation mandates state-issued locksmith identification.48:16 Thieves violently steal cars in Canadian neighborhoods.53:18 Argument on security vetting and second chances.01:01:48 Seeking seals for polar bears near Churchill.01:04:16 Social media exposes mistakes in auto repair.
***TIME SENSITIVE***Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025_____________________________________________________________________________________________________________________________________________Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Steve Schlaff and Michael Hilzley, experts leveraging fleet management within their businesses. Steve emphasizes the importance of performing Digital Vehicle Inspections (DVIs) tailored to customer goals, which helps avoid future disputes and builds trust. Lucas reflects on the challenges of managing fleet maintenance and maintaining consistent profit margins, sharing insights on effective customer communication. Michael highlights how maintaining relationships with fleet clients during emergencies can build long-term loyalty. 00:00 Shifted focus from large fleets to small businesses.09:50 H Vac company faced frequent DEF lockout issues.12:09 Fleet now committed to regular maintenance after issues.20:49 Include comprehensive parts for sustainable GP/hour.26:56 Truck's bad gearbox risks crash; owner unconcerned.30:51 Technicians understand technical gravity better, easier.35:23 Business obligations, fleet management, system-building process.40:41 Leadership hindered by constant meddling and changes.44:45 Consistency in fleet service billing causes concern.49:24 Struggled with vehicle maintenance approach mindset.55:17 Plan fails; detainee breaks out of car.01:00:34 Obligation to alert vehicle owner about issues.01:04:48 Build trust, adjust expectations, understand fleet goals.
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Derick Van Ness from Big Life Financial. Derick discusses the impact of state tax deductions on federal taxes, with a focus on high-income earners in states like California and New York. David shares his relaxed attitude towards financial management, explaining how he balances cash flow despite economic struggles. Derick also highlights the importance of having a reliable team and establishing a financial operating system for business owners. 00:00 Considering hiring a forensic accountant for business review.05:15 Evaluate current advisors; start with taxes.07:39 R&D entails credits for system upgrades efforts.12:01 Limiting state taxes as federal write-offs.14:52 Conference and event travel cause financial strain.16:31 Bank crisis caused financial ruin, power loss.23:02 Shop owners often overlook tax seriousness.24:00 CPAs busy auditing, rarely offer proactive advice.28:32 Automate savings early for financial security.31:46 Recommended savings percentage and retirement amount?34:07 Aggressively save; build income streams beyond business.36:10 Budget for two months' shop expenses buffer.41:50 Real estate improves over time with depreciation.44:54 Pursue passion freely, enjoy life without constraints.47:45 Alternative investments offer consistent income for retirees.50:21 Intangible capitals determine your EBITDA multiplier.52:27 Prepare for unexpected events despite profitability.55:57 Send info to stream on Facebook page.
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this bonus episode, Lucas sits down with Mickey Leech, the CEO of Schumacher Electric, to explore the pitfalls of chasing quick riches over hard work in business. Mickey shares his unconventional career journey, detailing the valuable lessons he learned from various early jobs and emphasizing the significance of collaboration and empowerment within the workforce. Lucas underscores the importance of hiring people who complement one's weaknesses to build a stronger team.00:00 Executives transitioning industries often gain new insights.05:20 Organizations often overlook their end-user impact.08:56 Trust and relationships drive industry innovation.09:22 Passionate gearheads create essential automotive products.13:07 Pathway to excellence: improve incrementally each day.18:30 Leaders must control, reject feedback, limit vision.20:55 Anxiety unresolved by prayer despite religious beliefs.22:40 Agility needed for future education and economy.25:54 Find me on LinkedIn for career help.
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David Roman are joined by Scott Hicks, an industry expert. Scott provides insights into network diagnostics, explaining the simplicity of using basic tools like a multimeter for solving most network issues. David and Scott also discuss their contrasting willingness to experiment and learn. 00:00 Wife leaves class due to inappropriate jokes.05:04 Consider change; avoid repetitive conversations.08:49 Small show rebrand became huge event success.11:59 Subaru misfire: Coil connector issue discovered.15:11 Overthinking causes unnecessary complications and mistakes.18:51 GM evolving automobile network infrastructure strategies.21:46 Tinkers for 10% performance boost without manuals.23:48 Skeptical of washing machine solutions. Limited effort.27:13 It wasn't going to fix the issue.30:51 Overseas manufacturing benefits consumers with cheap EVs.35:16 Ensuring transparency for car repair data access.36:02 Lies frustrate; protocol offers access amid constraints.39:08 Approach affects perception; manufacturers willing to collaborate.43:15 Dealers influence training content, favor resistance testing.46:10 Depopulation conspiracy for land acquisition.49:41 Saw Scott; commented on his gray hair.55:11 Biopsy and scope for potential throat cancer.56:00 George's painful diverticulitis surgery with tube.58:59 Foam roller relieves back pain effectively.
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Jacob Wierengo. They talk about the influence of mindset on health outcomes, citing examples like the placebo effect and the impact of belief on conditions such as gluten intolerance. Lucas shares a research study on a family with a history of Alzheimer's, exploring how the belief in having a gene can trigger symptoms even when it isn't present. David draws connections between stress and modern health issues like back pain, sharing advice on daily exercises to strengthen the spine.00:00 Car issues persist despite various attempted fixes.09:14 Belief in having Alzheimer's without genetic confirmation.13:34 Chernobyl exclusion zone thrived without humans present.18:36 Uncertain claims about Korean War-era strategies discussed.23:46 FBI model inconclusive; case remains unsolved.28:31 They kidnap Ukrainians to replenish wartime forces.37:42 Preference for few things outweighs dislikes.39:51 Careless typing leads to nonsensical comments.45:55 Hesitant leader burdened by ultimate responsibility decision.51:42 Life isn't fair; people often expect exceptions.59:16 Develop weak spine, hamstring muscles; try deadlifts.01:00:10 Progressive overload builds glutes, hips, hamstrings.01:07:52 Manufacturing prioritizes convenience over serviceability concerns.01:13:28 Improved tolerance but avoids excess carbs.
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Michael Doherty, host of AutoFix AdvisorCast. David discusses purchasing an ADAS calibration machine and a rented facility to ensure precision and reliability over subcontracting services. Lucas shares important insurance and legal insights, emphasizing the necessity of detailed documentation and subrogation to protect businesses from liability. Michael shares his experiences and tips for managing service advisor stress and maintaining high morale through appreciation and mini-breaks. 00:00 Legitimate subcontracting requires non-obligated, independent mechanics.06:52 Authorized actions misunderstood; handled fuel pump issue.14:56 Heavy objects fall gently, minimizing impact danger.20:19 Motivate service advisors; consistent kindness needed.26:15 Dispatching helps manage workflow and meet expectations.29:38 Service advisor accidentally locked outside in rain.37:08 FCP Euro offers cheaper, comprehensive European parts kits.38:13 Convenient solution found with FCP Euro kit.47:16 I allocate, restrict funds for taxes, operations.50:26 Lighting and floor variations must be considered.55:23 Insurance dispute over car repair method.59:26 Insurance decisions influenced by subrogation and discussions.
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