Podcasts about what claire

Claire Boscq Scott is a wonderful entrepreneur and she is a mystery shopping and Customer Service specialist. Claire lives to inspire global businesses to thrive by delivering exceptional customer experiences in measuring and improving employees’ performances.   No. 5 Top 30 Global Customer Service Guru, UK Top 10 CX Influencer and CX Thought Leader 2020, with three decades of expertise in mystery shopping and customer service, Claire, AKA The Busy Queen Bee, is an authority in the Customer Experience industry. She brings a more holistic and comprehensive approach to employee and customer experience.   She is a Keynote Speaker, Consultant & trainer specializing in retail and hospitality. Author of 3 books, Thrive with the Hive, Thriving by Caring and launched in September 2020, No 1 Amazon Best Seller and Hot New Release in customer service; The Secret Diary of a Mystery Shopper. Her online Learning and Development platform BQB CX Institute offers a wide range of online and onsite training and has developed her Caring Service Culture Leadership Programme a game changer for many organizations who want to become truly customer centric.   Questions   Could you share a little bit about your journey for us? I know that I read your bio and it was just amazingly fantastic. We like to hear from our guests, a little bit about their journey, how it is that you got into what you're doing today, into mystery shopping, into being a customer experience thought leader, a little about how you got to where you are today. You have quite a few books as it relates to customer experience and mystery shopping as we read when we're reading your bio. But your most recent book that you published earlier this year right at the onset of COVID is The Secret Diary of a Mystery Shopper. So could you tell us a little bit about that book? Who is it for? And also, I think it's important to also if you could share with us, persons think mystery shopping is only for companies that are big, large organizations. What is your idea on that? Do you think everybody needs to do mystery shopping? And can it be done on a small scale versus a large scale? And how do you approach it? How have you seen customer experience evolve or not evolve? I've seen that and I think it's gotten worse as a result of the pandemic. I think customers are paying more attention to how they're being served, especially how they're being treated when they enter your establishment, and the pandemic has brought that more to the forefront. Of course, I know it can be more cultural in some countries or in some regions. What has it been like in your areas? Could you share with us maybe what's the one online resource, tool, website or app that you absolutely can't live without in your business? Could you share with us maybe one or two books that have had the biggest impact on you? Could you share with us one thing that's going on in your life right now that you're really excited about? It could be something that you're working on to develop yourself or something you're working on to develop your people. Where can listeners find you online? Do you have a quote or a saying that during times of adversity or challenge, you'll tend to revert to this quote; it kind of helps to keep you focused or just get you back on track if you feel like you are getting derailed.   Highlights   Claire’s Journey   Claire mentioned that the similar background as Yanique. Her dad had a restaurant, so she kind of grew up in that environment and when you're in that environment, you either love it or hate it, so she loves that. She loves the interaction with customers. She loves seeing people having fun. And so she did her catering school, hotel and service management hospitality in Nice, down the south of France. And so she’s French originally.   And then she knew she had to speak English. She had to be able to speak better English if she wanted to do something with her life. So, she made it a mission to try to find a job somewhere she could speak English. And she found this little tiny island right across the Somalo between France and England, which is called Jersey. And that was her very first time in Jersey when she was just 18 years old, young girl, just coming out of catering school. And so, she did a few seasons. She was doing the ski resort seasons in France and then Jersey in the summer. And then she went and work at Disney World in Florida.   So that was 25 years ago, that was her very first serious approach on customer experience and what truly the word means about customer experience and employee experience. And anybody who's worked out there, 25 years ago seems like it was a couple of months ago. They had such an incredible time in terms of the training and terms of the environment, in terms of everything that is done in the organization, it really is to put the customers in the middle of everything that they do. So when she came back from America after a year working there, she knew she wanted to continue in that path. And so she continued in hotels and started managing hotels. And she moved back to Jersey on this little island when she first came when she was 18 to actually run the hotel, she went there to be a little receptionist a few years before, which was interesting.   So very much in the receiving end of the service industry, very much in the receiving end in trying to help their customers and really kind of delivering those great service. And about 11 years ago, she used to work in a hotel which was a UK group, and they had mystery guest and those guests had to be flown over from the UK to actually be able to perform mystery guests.   And she was thinking, “Well, surely we should be able to do that locally.” and she realized that at the time there was no one on their little island which was doing the mystery shopping, so the measurement of customer experience. And that's all it all started really, a little idea thinking, “Well, perhaps I could do that.” And so, she handed her notice in, she sold her house, she got divorced and she started her own business and that was it. Well, if you're going to do it, you may as well do everything at once.   The core of the business was measuring the customer satisfaction and the employee performances, of course. And as you do the measurement and as you help the companies, your clients to analyze results, you realize there's a lot of gaps in the businesses. So you realize that really they haven't got some great standard, they don't really understand what the customer experience is about or the customer journey. They have no employee experience mapping in their toolbox. They’re training the staff, but they're not really training them regularly or consistently or with the right materials. So, there's a lot of work needed to be done before you could actually measure. And so, over the years, from really doing the mystery shopping, which is almost the last part of it, she started helping the businesses throughout the whole employee and customer strategy.    Who is Mystery Shopping Really For? Can It Be Done on a Small Scale vs. Large Scale?   Claire agreed and stated that she thinks that's mystery shopping is probably one of the easiest way and quickest way to really realize where you are at this moment in time is in terms of your performances in your business.   You could pull CX strategy, it could take four months, six months before you start embedding things and implementing trainings and new strategies and you start seeing some changes. With mystery shopping, it's a measurement, so you're creating a questionnaire where you want to really see what the objectives of these are about, were you're trying to achieve. And then you're sending out mystery shoppers, they're answering the questions and there you go.    Within 48 hours, really, you can have some results and you can start being able to improve areas, celebrating success of course, you always want to celebrate success, but improving areas which are potentially being identified as needed a little bit of TLC.   So, mystery shopping, yes, very much. For a very long time, it's been seen as a large organization and possibly also bricks and mortar, so retail industry rather than anyone else. Potentially, yes, hospitality as well, you got the hotel inspectors kind of things, but it has very, very much grew, and especially with this year a huge boom into different communications, because suddenly we were not face to face.   Suddenly we were all online, suddenly we were using WhatsApp, suddenly we were using some new communications channels that we never had before or very, very small amount of people were. So it really started to think, “Well, actually, well, if we are communicating with our customers this way, we also need to measure this way. So, your website needs to be looked at, when is the last time you've actually read your website? When is the last time you've actually pressed on the buttons of your website to see what is working, what isn't working? And how long does it take for an inquiry to come to you? How do you answer to the customers? What are the words you are using?   And so, all those things which are the journey mapping and when we talk about journey mapping, whether it's online, on the phone or face to face, it's exactly the same. And whether you’re soloproneur or a large organization, you need to know what is happening in your business and how you're delivering the services or the promise of your services. How is it fulfilled? So there are a lot of new areas, which is a reason why she has published a book as well. Claire stated that she guess Yanique has got quite a few stories as well in her little handbag of good service, bad service, those kinds of things.   So, she has had this book, she has been keeping stories of mystery shoppers been incredible over the years, so she thought, isn't it just a perfect opportunity that we have the pandemic and businesses are looking at what they're doing and how they're doing it, to give some ideas on what is good, what doesn't look good, what you should be doing and what you shouldn't be doing. So, The Secret Diary of a Mystery Shopper kind of says it all on the title. They are true stories from mystery shoppers, some stories were from people who had given her some stories of good service and some stories are the bad stories and also the exceptional stories, because she believes positive breeds positive. So, it show things are going well, you can show things where they've done an amazing job here, give people the ideas and thinking, “Oh, well, if they can do it, I can do it, too.” So, that's why The Secret Diary of a Mystery Shopper was published and very, very quickly it was in her head. She’s seen, she’s written, she’s seen herself on stage doing that keynote and talking about it and doing that. She even thinks it should be a great series.   So, you learn by stories better because people can relate and use that as well on your website, we connect on an emotional level. And so, if you're connecting with customers, whether it's a good emotions or whether it's bad emotions, your customers will remember you for sure.   Me: So, basically, to sum up what you've said, you're basically saying that mystery shopping is something that all organizations should do. And even if you do it on a small scale, just to get an idea of what is happening, because I find a lot of executives are totally disconnected from what's happening on the ground with their actual customers, especially if they don't make it an intentional act of theirs to interface as a customer themselves, whether to call the business as you said, or visit the website and click on a few buttons or even shop with the business, go in as a regular customer to a branch that you probably would have never visited before to have that experience yourself, because then you'll understand why your customers complain, what are some of the pain points they're having and where are the opportunities that exist that could be improved? Maybe some are low hanging fruit things that you could change effective immediately and so may require a little bit more investment and thought.   Claire agreed and shared that one thing that she has done as well during the pandemic, obviously with no face to face, she has created an online course on how to set up a mystery shopping program because she has seen a lot of clients locally, smaller businesses who they had conversation with and said, “Clair, I'd love to do it, but I can't afford your pricing. I can't afford to get an organization to do it for me.”   And so they go off and then they put a little questionnaire together, they’ll ask their friend and family to do it. And then it comes back with not very good responses, they come back with moans rather than objective responses. And so they think, “Oh, well, that thing doesn't work.” And then they let it go and they're not getting the right information.     So, she put that program together to actually help the smaller organization, so they can do it right and they can follow the steps. She gave templates of a mystery shopping questionnaire, she shows them how they should train their friends and family if they're going to use friend and family, there's a little video on how to be a mystery shopper. And so those kinds of things are important, you need to know what is going on in your organization otherwise, how do you manage it? It's an important part of that customer experience strategy. Absolutely.   How Has Customer Experience Evolved or Not Evolved as a Result of the Pandemic?   Claire shared that she thinks the first thing that it has brought to the company; they straight away got into a fire fighting mode where everything gets dropped off. So, for her, she lost all her clients in three days and it was quite remarkable and quite a shock in thinking, actually. Is it really what you should be doing?   When there's something where people are going to need more help and support, should you be letting go all the training, should you be letting go all the exercises and the help, the support you're giving so you can actually give even better customer service during a pandemic? But, you can understand people, and she thinks that's the biggest problem in a kind of a bigger challenge is really, it's that CX or EX employee experience and customer experience isn't seen as a benefit, but as a cost.   So, a company will stop that because they see it as a cost rather than seeing it, wow, our employees are going to need more support, they need more training on how to handle those customers who are scared, how to handle customers who are going to be shouting, how can we give them some emotional intelligence training? How can we teach them a bit of resilience? How can we teach them a bit of mindfulness so they can actually feel better in themselves?   So, there are a lot of things that really could be done and should have been done and some companies have been absolutely incredible by the way they've turned things up and certainly have moved from the customer experience being in the forefront to the employee experience coming at the forefront. And that for her is an important part of it, because if we have no employees, if the employees aren’t feeling well, if they're not happy, if they're not content, if they don't feel valued and cared for, they won't care for your customers.   So businesses need to bring more care into what they do, they really do need to bring more care into the organization. And she always talked about the Yin and Yang so she always has a bit of a holistic approach to CX. And the Yang energy, it's not, “Let's do it. Let's go, let's go, let's go. More figures, more sales, more this, more that.” Whereas, we need to bring a little bit of that Yang energy where we actually pause and we actually ask our employee how they feeling today, we go and see our customers and we shake their hands and we remember their names and we connect with them on an emotional level. And that's really the difference between the Yin energy and not caring energy and that Yang energy, which is all that pandemic scarcity and anxiety, then everybody's trying to fire fight against.   App, Website or Tool that Claire Absolutely Can’t Live Without in Her Business   When asked about an online resource that she can’t live without, Claire shared that her personal business, she uses OneNote, which is part of Microsoft's 365. And she has been using it for quite a few years now. And she walks a lot in the morning, she goes for almost 45 minutes, 50 minutes walk in the morning so she can make some notes, she can copy paste, and she can write a speech. OneNote has been something really, really incredible. She uses it absolutely every day. And the last few months, obviously with a pandemic as well, she has been doing a lot of videos and a lot of video recording and she has been using a software called Camtasia.   So, she’s going to send Yanique The Queen Bee Christmas message that she just recorded and then you'll see how she actually have done with that on Camtasia. And she’s really getting the hang of it and thinks videos are very, very powerful way to get ourselves more visible, more credible, more likeable, people relate to you when they see you and you're able to share message. And it's that visual and you can also add a bit of music and all that kind of thing. So, there's a real something about video that makes it quite powerful.   Books That Have Had the Greatest Impact on Claire   When asked about books that have had the biggest impact, Claire shared that the obviously The Secret Diary of a Mystery Shopper, pull that one in. Claire shared that she is a Feng Shui practitioner. So for her, just the same for her, but she brings Feng Shui into the environment of their clients. So, again, the environment will affect where people perform, if you feel good in your environment, you will deliver great, amazing service. If it's dark, if there are no colours, if it's cluttered everywhere, no one's going to perform the way they should be.   So, she discovered Feng Shui probably about 10 years ago now. And one of the books that really got her going was Move Your Stuff, Change Your Life: How to Use Feng Shui to Get Love, Money, Respect, and Happiness by Karen Rauch Carter. And it was very simple, so it was more of a European Weil Feng Shui. And then she went on, she had got trained with Davina McKale, who is Feng Shui Master. And so she has developed quite a lot of the Feng Shui in her leadership program. When she does a big program with organization, they will look at the culture, they will look at the environment, they will look at people and they will look at a customer. So those are the four areas where she really, really focuses when they do a big program on CX. So it's a great book to read. So, started with the Feng Shui, that's a really simple and really easy way to get started.    What Claire is Really Excited About Now!   Claire shared that the idea that The Secret Diary of a Mystery Shopper was kind of a catalyst to start for her, a repositioning in terms of her keynote speaking, in terms of her consultancy, because there's quite a lot of CX experts out there and everybody seems to be doing CX at the moment, which is great. It's really good because you kind of bring a whole new forces and a whole new energy in terms of people wanting to help.   But she really wanted to reposition the mystery shopping as the key part of what she does. So her new keynote is can you afford to be clueless about your customer service? So, she’s doing a new keynote with the book, she’s preparing next year, possibly doing a audible book with a new story, more stories. And the idea is also to share the book, translate it in different countries and actually add more stories with the different countries that they talk to. So, there are a few things that are in the pipeline that she’s got for next year.   Where Can We Find Claire Online Instagram – @claireboscqscott Twitter - @cbsbusyqueenbee LinkedIn – Claire Boscq-Scott Facebook - ClaireBoscqScott Website – www.busyqueenbee.com    Quote or Saying that During Times of Adversity Claire Uses   When asked about a quote or saying that helps her to keep focus, Claire shared her kind of strapline is bringing more care into what you do, bringing more care into your employees, your environment and your customers, and you will have a thriving business and she thinks that's an important part. We do get busy, on the busy, busy side of it but if that pandemic has showed us something is, if we don't care for our employees, well, they're never going to perform, they're going to be working remotely and not feeling any love from anybody. And so it’s really important that we really care for our environment, for our people, and then our customers.   Me: It’s funny you mentioned that because when I started this business, the vision for the company is “To Create a More Caring World” but the reason why I came up with that tagline is, when I was a little girl, I used to watch this cartoon on Disney Channel called the Care Bears and they all have these little different care symbols on their tummies and when they shine their light on everybody, it transforms them into being more kind or more generous. And that was my vision for when I started business that at the end of the day, whatever I’m doing with a business whether it’s through market research, mystery shopping, customer service training, leadership training, it all should be with the mindset that I’m trying “To Create a More Caring World” like a care bear. So, it’s really nice to know that we may not have thought of it from the same perspective, but we definitely have the same goal in mind.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners   Links The Secret Diary of a Mystery Shopper: True Customer Service Stories through the eyes of a Secret Shopper: The Good, The Bad and The Exceptional by Claire Boscq-Scott Move Your Stuff, Change Your Life: How to Use Feng Shui to Get Love, Money, Respect, and Happiness by Karen Rauch Carter   The ABC’s of a Fantastic Customer Experience   Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC’s of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

On this episode, I chat with Oakley City Councilwoman Claire Alaura who is running for reelection. We talk about a variety of topics which includes economic development, police department, East Contra Costa fire Episode Overview 00:30 – Introduction of Claire Alaura 02:08 – We talk about the baby steps over the past 4 years by the City of Oakley, Claire shares what she is most proud of. 07:55 – We talk about the downtown and finally there is interest for businesses to come to Oakley. 11:15 – We chat about “safety” and the new Oakley Police Chief and the Oakley Police Department. 15:00 – Claire talks about the need to support the East Contra Costa Fire Protection District. 18:00 – Continuing the talk on safety, she also shares how the city is analyzing ADA compliance and looking to be more ADA compliant within the law and services being improved.  She also talks about being neighborly and looking out for one another. 19:29 – We jump into economic development with both Amazon and Skipolini’s came to Oakley and brief update on the train station. 26:25 – Claire talks about amenities and what she wants to bring, such as a library, expand the recreation center, we also get into the 55-acre park. 35:55 – We talk about Code Enforcement and how Oakley residents have responded negatively to actions by code enforcement at times. 38:50 – Claire discusses some of her ideas to help bring more business to the City of Oakley 42:30 – We jump into homeless, how do we work regionally to reduce the amount of homeless in East Contra Costa County. 45:41 – What Claire is looking most forward to if reelected. 47:48 – Claire shares why voters should consider voting for her for a second term.

My guest today is Claire Lehmann, the founder and editor-in-chief of Quillette, a for-profit online magazine that publishes essays on topics like politics, science, and academia. We started our conversation talking about Quilette's business model and the niche it occupies on the Internet. Then, we moved on to societal topics like the longevity of bureaucracies, the pros and cons of standardized tests, and what Claire would change about childhood education. ____________________________ Show Notes 1:31 - Why Claire believes being a for-profit instead of a non-profit gives her and her company more freedom. 5:32 - What Quillette has learned through publishing so many submitted articles over the years. 10:15 - The relationship between free speech and innovation. 13:12 - What we can learn from how Russia handled scientific experimentation and their lack of freedom to critique it. 15:08 - Why one of the biggest flaws Claire sees with higher education is that it seems necessary for people to go. 20:17 - How higher education is only creating academics and not lifelong students. 23:32 - Why organizations may have a lifecycle and how it plays into the problems that come with their extended growth. 29:45 - Why Claire believes literacy in subjects like psychology and statistics is massively underrated. 34:55 - What Enlightenment-era values are justly held in high regard, and which we may need to reconsider in the modern age. 40:54 - The historical reasons why intellectualism is not a strong value in Australia. 43:46 - What Claire has learned about childhood education through her time at Quillette, and why she believes younger children need to spend most of their time learning facts. 51:04 - Why standardized testing is beneficial for children from underprivileged families. 55:37 - What Claire believes to be her strengths in both her personal and business life. 58:12 - What about the book "The Custom And The Country" makes Claire love it so much. 1:01:42 - What it may mean for our brains as we possibly move into a "post-literate" society. 1:05:03 - Claire's favorite articles she's ever hosted on Quillette.

Today I am sitting down with Claire Jordan, the owner of Kala House of Colour! Kala is one of the cutest, most unique retail shops in Downtown Bracebridge - offering shoppers a collection of colourful, handmade and environmentally-friendly home goods, clothing & gifts. Just picture a super “instagrammable” boutique shop & 10x it. That’s Kala! Claire Jordan, the founder and creative mind behind the shop, has curated the most incredible space, filled with ethically sourced products & unique finds from other small businesses and entrepreneurs. She keeps this in mind as she hand selects items, so that she can support the dreams of fellow makers and entrepreneurs, as well as her own. I could listen to Claire speak all day long. You’ll quickly notice how incredible gorgeous her voice is to listen to, and how eloquently she speaks. WE’RE GOING BACK IN TIME TO LEARN ABOUT… What Claire was up to before launching Kala House of Colour How this Ireland native ended up in the small time of Bracebridge How she gained proof of concept that this type of shop was something that people wanted What it’s like living in the apartment directly above her shop Lessons learned from owning a brick & mortar in a Seasonal Town Shifting from filling the shop with products she loved, to products that her community loved THINGS MENTIONED IN THE EPISODE… Muskoka Natural Foods (http://www.muskokanaturalfoods.com/) Sully’s Muskoka (http://sullysmuskoka.com/) Jibe Jewellery (https://www.jibejewellery.com/) The Annex (https://artannex.ca/) Katalyst Brewery (https://katalystbrewing.com/) The Griffin Gastropub (listen to our episode with the owners!) Wilson Falls https://www.discovermuskoka.ca/things-to-do/hiking-trails/wilsons-falls/ Henry Marsh https://www.tripadvisor.ca/Attraction_Review-g181759-d9457117-Reviews-Henry_Marsh-Bracebridge_Muskoka_District_Ontario.html Great Canadian Trail (https://www.ontariotrails.on.ca/index.php?url=trails/view/bracebridge---trans-canada-trail) CONNECT WITH CLAIRE... www.kalahouseofcolour.com www.instagram.com/kalahouseofcolour CONNECT WITH KELSEY… Are you a small business looking to double your clients, revenue, and reach in the coming 3 months? I’ve got something special for you. On Sept 14th, our brand new Marketing Intensive begins, and you have just 7 more days to take advantage of Early Bird Pricing. Not familiar with what I’m talking about? Here’s the deal..… I'll be your coach while we work through The Marketing Mastery Intensive™ together.  This is a signature program from The Visionary Method for small business owners who are making at least 50k in revenue each year. I created this framework because these marketing principles are timeless, wealth-producing and little known -  often ignored by modern marketing gurus. Contrary to popular belief, you don’t need fancy Facebook Ads or Click Funnels to run a wildly successful business. But you DO need to know these 7 principles. For 3 months we’ll work together and I will drip you mind-blowing content & applicable homework challenges, alongside the time-honoured processes that you can incorporate into your business strategy immediately. LEARN MORE Hey Visionary, How would you like to win a getaway to the incredible town of Bracebridge so that you can eat, play & explore? To enter, simply... 1.Follow @visitthebridge & @kelseyreidl 2. DM Kelsey & tell her your favourite part of this weeks Visionary Life podcast episode. **Winner will be chosen 09/10/2020. No purchase necessary. https://instagram.com/kelseyreidl - Thanks to edX for supporting this week's episode of Visionary Life. edX offers top quality university education at your fingertips. Supporting learners at every stage, whether you’re just entering the job market, changing career paths, or seeking a promotion - edX delivers online courses for visionaries like you on topics that you’ll love, like marketing, entrepreneurship and food & nutrition (among many others!) Visit edx.org/visionary for an exclusive discount & to start learning, today. Thank you to Healthy Planet Online Health Food Store for supporting today’s show. Your 1 stop shop for all of your natural health & supplement needs, and it ships right to your doorstep! You can shop by department, dietary need or even just check the sale rack. It’s such an efficient way to ensure you’re stocked up on all of your favourite health goods, all of the time. https://www.healthyplanetcanada.com/ Use code visionary10 at checkout to save 10% off any online order that’s minimum $49.00

Trainer Jenny and her client Claire are back for Claire' second quarterly review. They talk life and savings during quarantine.  How Claire doubled her savings from February to April by automating  What Claire's been spending her money on during quarantine  The goodness of spreadsheets for tracking  How they want to spend their money once quarantine is 'over' 

The following is a breakdown of the main topics we discussed - scroll to the end to see hyperlinks for resources mentioned in this episode! As a reminder: this episode was originally recorded in 2019.01:35 - Claire diagnosis journey for rheumatoid arthritis: difficulty being believed by providers through her official diagnosis and her journey towards accepting it10:30 Claire’s pregnancy and childbirth experience14:20 - Claires postpartum experience with RA coming back slowly16:20 - How Claire parents a Toddler with Rheumatoid Arthritis18:15 Claire’s advice for people with RA who might want to have a child20:20 - How to Manage Stress and Anxiety with chronic illness, including tips for finding a good fit with a provider (26:40: Claire’s advice for newly diagnosed patients30:10: What Claire wishes doctors did better31:26: Claire’s tips for a good patient-provider relationship and tips for advocating for yourself35:36: The Difference between living with an invisible illness and living with a visible one when Claire had to wear a splint!38:55: How RA affected Claire’s choice of work, and her employment41:42: How RA affected Claire’s relationship with her husband44:00 - Fatigue and RA45:44 – How RA affects friendships and relationships in adulthoodExternal resources mentioned in this episode or relevant to it:Suzie Edward May “Arthritis Pregnancy and the Path to Parenthood”Mother to Baby - website for evidence based information for pregnancy and medicationsArthritis Life Podcast, Practical Tips & Support - Cheryl's Facebook groupFree download from Cheryl: my Master RA ChecklistFree download: the 6 Things Everyone with Arthritis Should KnowBeginner's Guide to LIFE with Rheumatoid Arthritis: the 4 week online program Cheryl created to educate and support people with rheumatoid arthritis. Registration is open from now through July 31st for the August course!MEDICAL DISCLAIMER: All content found on the Arthritis Life public channels was created for generalized informational purposes only. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. 

In today's episode, I interview accountability coach Claire O'Connor of The Five Percent. We talk about what this accountability stuff is and why it's so effective. The accountability work I've done with Claire has A LOT to do with why Adulting With ADHD is still kicking - she really knows her stuff!Highlights:- A little about Claire and her accountability coaching practice - How Claire got into accountability coaching - What accountability is and why it works - What to do when there's no shortage of dreams, but you just can't get it together - What Claire is up to these daysYou can find Claire on thefivepercent.net and on facebook.com/thefivepercent. She's offering 50% off of email coaching during COVID-19. For her 30-day text program for habit-setting, she also is offering 2 weeks for free.  You can find me at adultingwithadhd.com or on Twitter, Instagram or Facebook at @adhdadulting. ************** ✅ More Resources for ADHD Women @ adultingwithadhd.com.

We recently hosted a conversation between Claire Lee, Head of Early Stage at Silicon Valley Bank, Liz Curtis, CEO & Founder at Table + Teaspoon, and CJ Legare, Lean Startup Co. Chief of Staff, about the realities facing female entrepreneurs today. In Claire, Liz, and CJ’s conversation, they discuss: - Why Liz decided to start Table + Teaspoon, a “Rent the Runway, but for table settings.” - What Claire calls the “Single Digit Club” and what we can do to change it. - The importance that mentors have played in both Liz and Claire’s career. And much, much more… Liz Curtis didn’t always intend to be an entrepreneur, least of all in the world of entertaining. In fact, she was studying to become a lawyer when she started Table + Teaspoon — a blog that featured decorating ideas, entertaining tips and recipes. The blog was initially just a creative outlet for Liz as she pursued her career as a corporate litigator, but eventually, it became a much bigger idea that she launched into a business. In 2013, while she was still practicing law, Liz decided she wanted to build something “rather than tearing things apart,” the latter of which she felt she was doing as a lawyer. Liz pivoted on her career and started interviewing with startups to do something — anything — to hop aboard their rocket ship. But after verbally agreeing to join a startup about to launch their new app, she “realized that she’d rather build her own rocket ship.” So in 2013, she left law behind and started looking at what tech-enabled solutions were needed in the entertaining space, a huge market lacking any innovation and thus ripe for disruption. After getting her hands dirty and exploring a little bit of everything in the industry — catering, interior design, flowers, weddings — she landed on her current business model which she describes as “Rent the Runway, but for table settings.” The bootstrapped idea launched as a prototype in the Fall of 2016, went nationwide in 2017, and late last year she started raising her seed money, which, according to Liz, “is the hardest thing I’ve done in my life, including taking the California bar exam.” Email us: education@leanstartup.co Follow Lean Startup Co. @leanstartup https://leanstartup.co/education

In This Episode:-In Part 1 of our series on Home, we’re talking about the sacredness of our homes and the gift of availability, especially during the Advent season. Claire Dwyer is sharing how the longing we experience for a beautiful, warm, welcoming home is actually a glimpse of something greater…the longing of the eternal home God has prepared for us in Heaven. We also chat about accepting where God has us by being a good steward of the home He’s given us and how recognizing the sacredness of our home is less about the appearance and more about how we set it apart from the culture. We chat about preparing our hearts and homes this Advent and the practice of being available to our families and to hear God. What Claire is Loving:-St. Teresa of Avila Study on PrayerClaire’s Mom Hacks:- EvernoteLinks:Catholic Spiritual Direction (spiritualdirection.com)Avila InstituteNational Catholic RegisterEven the Sparrow: Claire’s blogApostoli Viae: Apostles of the WayEndow GroupsDiapers and Disciples Patreon PageEPISODE SPONSOR: Annunciation Designs (Use the code Diapers10 for 10% off orders of $20 or more in Annunciation Design's Etsy shop or the code Diapers15 for 15% off a 3 month subscription to The Wanderlust Catholic. See acast.com/privacy for privacy and opt-out information.

Claire (@ClaireTills) doesn’t have your typical roll in infosec. She sits between the security teams and marketing team at Tenable. It’s a fascinating roll and something that gives her a lot of insight into multiple parts of the business. What works and what doesn’t work in communicating security to the different areas. Check her blog out.In this episode we discuss:What Claire’s experience is with communication and infosecWhat’s ahead for communication in infosecWhy do people do what they do?What questions to askMore resources:Networking with Humans to Create a Culture of Security by Tracy Maleeff - BSides NoVa 2017Courtney K BsidesLV 2018, Implementing the Three Cs of Courtesy, Clarity, and Comprehension to Optimize End User Engagement (video not available yet)BSidesWLG 2017 - Katie Ledoux - Communication: An underrated tool in the infosec revolutionJeff Man, The Art of the Jedi Mind TrickThe Thing Explainer: Complicated Stuff in Simple WordsChris Roberts, Communication Across Ranges

Mentioned in this episode: Episode 27 with Bess Matassa from Mojave Rising Mission Loft in San Francisco  Any great season requires a great kick-off episode and I could not be more excited to share today's LIVE podcast recording with dosist. A few weeks ago in SF, a group of 25 of us gathered in the most beautiful home (hi Mission Loft!) for an evening of community, conversation and cannabis. Yes, you read that correctly: cannabis. This isn't a new topic to the show, but given that more and more states and countries are legalizing the plant, I felt it was due time to dive deeper into the topic and answer all of your questions - and mine! On today's episode, we welcome Claire Anderson, the field marketing manager for dosist to the show to answer all of your questions about cannabis, how it's actually good for you and tips for getting started if you've never used cannabis before. Here are some other things we chatted about: Claire's background and all about dosist What is the cannabis plant and how is it good for your health? Why has cannabis gotten a bad rap? What are tips for discovering or rediscovering cannabis? What is the difference between CBD and THC? How about Indica and Sativa? Different methods of consumption and how dosist is different What are terpenes and can they be beneficial? What Claire thinks is coming next in the Cannabis Space. Join The Healthy Maven Tribe to ask guest questions and to find out who will be on the show before anyone else! http://facebook.com/groups/THMTribe Please don't forget to rate + review in iTunes if you love the podcast. Your comments and subscriptions help us make the podcast best for you! Follow dosist: Website: https://dosist.com/ Instagram: https://www.instagram.com/meetdosist/ Facebook: https://www.facebook.com/meetdosist/

Do you ever worry that maybe you’re casting your net too wide? Are you afraid of narrowing down your scope too much, to the point where it will affect your income? Today, Claire is here to share her experience on the subject. Before going on maternity leave, she was trying to appeal to everyone who had a need, but it was what she learned after returning to work that really changed her life, and her world.  Show Highlights: The moment Claire realized her job was draining rather than feeding her The reason Claire didn’t “niche down” in the beginning  The personal check in she had after going on maternity leave for 6 months How some lightbulb moments are merely stepping stones The things that contribute to having a lightbulb moment What Claire learned/realized leading up to maternity leave Why having the lightbulb moment is only the first step Where Claire’s business is now compared to before her realization The exchange of letting go of her goals that actually put her in a better place Why Claire is able to worry less about outcomes Resources: Claire's Website  Claire's Facebook  Claire's Instagram Ask by Ryan Levesque Strap on a Pair by Abby Walker  Get Paid Podcast  Becky Mollenkamp is a certified business mindset coach who belives YOU deserve to feel powerful and fulfilled. Follow and connect with Becky: Website: https://www.beckymollenkamp.com Facebook: https://www.facebook.com/thegutsyboss LinkedIn: http://www.linkedin.com/in/beckymollenkamp Instagram: http://www.instagram.com/beckymollenkamp

Amber chats with Claire Swinarski, host of The Catholic Feminist podcast.In This Episode:-We chat about what it means to be feminist and why Claire started the podcast.-We talk about some of the past episodes and what topics have been most challenging.-We chat a bit about work/family balance and some upcoming changes in her family.-Claire shares what's in store for Season 2 of The Catholic Feminist.What Claire is Loving:The Death of Expertise by Tom NicholsClaire's Mom Hacks:Laundry Basket Night Clean UpLinks:The Catholic Feminist PodcastCatholic Feminist episodes mentioned in the podcast: -Women's Healthcare and Natural Family Planning: Leah Jacobson -Living Out Your Faith & Feminism in an Office Setting: Terri Meyerhofer -Living and Thriving on the Sexuality Spectrum: Anna Carter -Eschewing Gender Stereotypes & Embracing Complementarianism: Shannon Ochoa -Race and the Catholic Church with Gloria PurvisThe Eden InvitationEpisode Sponsor:DATE NIGHT IN AND NIGHT IN BOXES Thanks for supporting Diapers and Disciples!LEAVE A REVIEW OR SUBSCRIBE TO DIAPERS AND DISCIPLES See acast.com/privacy for privacy and opt-out information.

Episode four of Boardroom Hustle is a powerful one. My guest today is an old friend, Claire Maloney. Founder and director of The Bravery, chairperson of the charity One Girl, proud feminist and advocate for total diversity, Claire is relentless in standing up for the things she’s passionate about. In today’s episode, we discuss those passions, and how they’ve driven her to succeed.   In the show, Claire and Paul Smith have an insightfully philosophical conversation about a variety of things such as the journey that led Claire to where she is today, the importance of knowing when to shut up and listen, what makes her tick and what she considers the most valuable thing in the world – and how you can make the most of yours.   We also get into the following: Fear, courage, sustainability and social causes What Claire is feeling most vulnerable about right now How the boardroom can act as a conduit for social change and positive impact Confidence, privilege and coping without a safety net Where Claire’s business, The Bravery, is planning to go in the near future The high emotions that come from being face-to-face with confronting issues, and how to handle them Avoiding business burn-out and keeping a strong sense of purpose How to de-stress quickly and effectively Refining your passions down into a successful career path Claire’s love of crisis management and how that’s been beneficial in her board career Being real, honest and (in Claire’s words) owning your shit   Links: The Bravery Website Claire Maloney's Twitter   Claire Maloney's LinkedIn One Girl Website One Girl Twitter

When you think about public women's restrooms, you think about toilet paper, seat covers, hand soap and paper towels. But what about tampons? What about pads? Tampons and pads are used every day in public restrooms, but they aren’t provided like toilet paper and hand soap.   A few years ago, Claire Coder noticed public bathrooms weren’t offering free tampons and pads and she decided to do something about it.   Claire founded, and is the current CEO, of Aunt Flow. Aunt Flow sells and donates 100% organic cotton menstrual products. Her mission is not only to provide a great product for the general consumer, but also to provide menstrual products for everyone who needs them, regardless of their ability to afford them.   For every tampon purchased from Aunt Flow, a tampon is donated to someone in need.   In addition to donating tampons to those in need, Aunt Flow is also encouraging businesses to provide free tampons in their public restrooms. Claire and her team believe people deserve to be able to feel comfortable in the workplace.   At the end of the day, Aunt Flow, sells and donates tampons, but they do more than just sell and donate tampons. Through their efforts they work to empower women, strive toward sustainable hygiene options, advocate for the transgender community, and face up to the politics of menstruation. Claire’s mission improves life for everyone, and that is something we can all applaud.   Key Takeaways: [:04] Heather introduces Claire Coder, CEO and Founder of Aunt Flow. [:45] Claire explains what Aunt Flow is all about. [2:05] Claire touches on where her confidence comes from. [3:00] For Claire, nude modeling is a unique way to build confidence and feel comfortable in her own skin. [5:27] Overcoming the awkward topic of menstruation and tampons. [7:00] When to say “no” in business and relationships. [9:16] Claire admits self-care is not her strong suit. [11:52] What Claire (and Heather) have learned about accepting and rejecting advice and criticism. [14:42] Heather touches on workplace policies and Claire explains how her mission is an extension of workplace policies. [18:08] Thank you for listening. Follow us on Twitter @prtini. Please like, share, and review if you like what you heard today.   Mentioned in this Episode: https://rewritetherules.co Prtini.com/about @prtini Auntflow.org @GoAuntFlow ClaireCoder.com/workshops BreneBrown.com   Twitter:   “If toilet paper is offered for free, why not tampons?!”   “I’m beautiful. People respect me. And I love my body.”   “Sometimes saying ‘no’ is the best way to grow a business.”  

“If you allow all these barriers and challenges around you to impact you, you’ll never walk out of the house and have terrible mental health. So, get over it.” – Claire Chiang Claire Chiang is the co-founder of Banyan Tree Hotels & Resorts. She was the Singapore's Woman of the Year (1999). She was the first of two women who to break the long-standing tradition of an all-male member of Singapore Chinese Chamber of Commerce & Industry (SCCI). Claire is the chairperson of the Wildlife Reserves Singapore Conservation Fund, the Shirin Fozdar Program and the National Book Development Council of Singapore (NBDCS). She occasionally contributes to and leads various committees in the Ministry of Manpower, Ministry of Defence, Ministry of Home Affairs, National Arts Council and Raffles Girls’ Secondary School. In this conversation, we spoke about How to deal with the "glass ceiling" How to be a mum while running a business What Claire learnt from the study of Sociology and much more! I hope you enjoy this conversation as much as I do.