Podcasts about mystery shopper

Alle ZEIT OHNE ENDE Episoden sind nicht mehr bei Apple verfügbar. Daher ergänze ich die 150 Folgen, die ich zusammen mit Thomas Leuthard von 2019 bis 2022 veröffentlicht habe.ⓦ weekly52 Blog Podcast Video & Artworkhttps://weekly52.de/weekly/148Jeder hat so eine Kleinigkeit, bei der man sich so richtig reinsteigern kann. Bei mir ist es das Wort „leider“, im Sinne von, leider muss ich absagen, bin leider verhindert usw. Was bedeutet das leider? Für mich ist es eine in Watte gepackte, gesellschaftlich codierte Lüge. Genauso kann ich mit Floskeln oder Füllwörtern schlecht umgehen, wie "alles klar" oder „eigentlich". In diesem Gespräch geht es um den alltäglichen Einsatz von Ausreden – insbesondere um den häufig verwendeten Begriff „leider“ – und darum, wie sich unsere Kommunikation im digitalen Zeitalter verändert hat. Die Sprecher diskutieren humorvoll, wie man oft vermeidet, direkt „Nein“ zu sagen, und wie standardisierte Floskeln als Entschuldigung dienen, statt ehrliche Absagen zu formulieren. Dabei werden auch kulturelle Unterschiede (beispielsweise im direkten Ablehnen) sowie die Auswirkungen von Textnachrichten und fehlenden nonverbalen Signalen angesprochen. Weiterhin schweifen sie in Nebenberichten zu Themen wie Marketingstrategien, dem Missbrauch von Stockfotos und Bildrechten, persönlichen Erfahrungen im Handel als Mystery Shopper, spontanen Reiseerlebnissen und sogar leichten Trading-Anekdoten ab. Insgesamt plädieren sie dafür, direktere Kommunikation zu üben, um Missverständnisse und unnötige Ausreden zu vermeiden.Wir reden über ein Foto-Experiment, Ehrlichkeit, das Sandwich-Prinzip und den Absagen-Generator. ⓦ

What if you could get paid to shop, eat out, visit theme parks—or even gamble at a casino resort? That's the reality for Mercedes, a seasoned mystery shopper who's turned this flexible gig into a consistent income stream for over 12 years. In this episode, she breaks down exactly how mystery shopping works and how total beginners can start earning $200 to $500 a day. You'll learn; the different types of mystery shops (from fast food joints to luxury cruises), what to expect, and how to stay organized, how to spot and avoid scams, and the key difference between high-paying “anchor” shops and lower-paying “filler” ones. Mercedes shares how to get your first few gigs, why building a reputation is key to unlocking premium opportunities, and how to strategically plan your day to maximize your earnings. Whether you're curious about mystery shopping as a fun side hustle or serious about building it into a full-time income, this conversation will give you the insights—and confidence—to get started. Plus, Mercedes reveals where to find legit mystery shopping jobs and 3 of the platforms she recommends to her own students. Do you like what you're hearing? Consider giving it a caffeinated thumbs up. We'd really appreciate it! Need a little (and sometimes big) push to start and stay focused to grow your side hustle? Dive into my online Masterclass: How To Turn Your Thoughts Into Wanted Things. For the full show notes head on over to the home of Side Hustle Hero. https://www.sidehustlehero.com/140 Connect with Mercedes: iShopAGP Free Mystery Shopping Webinar Training Connect with Joan: Instagram Facebook About Joan Be on the show! Tell us about your side hustle success story!      

You've got a talented legal team at your firm, but should they also be involved in your marketing schemes? Later, we recently realized that some of you want a bit more backstory on the guys, so, Gyi reveals how his mysterious past made him into the marketer he is today. ----- Should your lawyers stick to lawyering? Sometimes, an associate is super interested, tactical, and talented at marketing, but sometimes… they're not. So, how do you avoid potential misuse of resources and make the most of your relationship with marketing partners? Gyi and Conrad talk through how to build trust, optimize your assets, and learn to be on the same team with your marketer. It's a bird! It's a plane! No, it's Gyi Tsakalakis! Who is Gyi, anyway? Every super hero has an origin story, and so does every marketer.  The News: The Google algo update is finished—FINALLY. And, honestly, the results are a bit of a snoozefest. Gemini 2 is out and about! And, similarly—Zzz.  Apple launched its ChatGPT integration with Siri. Useful? No? Yes?  And, Gyi and Conrad's Google Business Profiles are back on track. What happened?   Suggested LHLM Episodes: Playing With the Social Media Algorithm || Drafting Your Marketing Dream Team: Round 2 Dial M for Mystery Shopper    Connect: The Bite - Lunch Hour Legal Marketing Newsletter! Leave Us an Apple Review  Lunch Hour Legal Marketing on YouTube  Lunch Hour Legal Marketing on TikTok Chapters (Times Approximate) (0:00) Naughty Elf on the Shelf?  (2:57) ALL the Legal Marketing News (10:36) Should Associates Play a Role in Your Law Firm's Marketing Strategy? (26:53) What makes a Gyi? Learn more about your ad choices. Visit megaphone.fm/adchoices

Intrigue! Drama! Suspense! Our victim, Paul Robinson Law, gets put through the wringer again with an after-hours secret shopper call plotted by Gyi and Conrad.  ----- Before you get too delighted at the thought of hearing about the missteps of a fellow firm, remember—if you haven't taken the time to fully engage with training and testing your in-house or third-party reception, your client intake might be dead in the water. So, did Paul's firm successfully escalate the undercover shopper's legal need? Gyi and Conrad analyze the experience and break down its good and bad elements to showcase how proper intake training, scripting, coaching, and emotional connection can foster a superior customer experience that will win you more clients. The News: Digital marketing luminaries Rand Fishkin and Greg Sterling have insights you need right now! Rand - The SEO opportunity pie shrinking and more insights and Greg - 300 Million Queries, Old Google, Cyber Week, Location Data Is Like Ground Beef Bluesky is really on the uptick. With 24 million users, a burgeoning SEO Community, and all your favorite legal tech peeps, is it the new place to be? - Amid X X-odus, Nothing But Bluesky from Now On | LawSites We're getting used to disappointment - A Week Overdue, Google November 2024 Core Update Still Causing Volatility The TLTF Summit has wrapped up for this year, but keep an eye out for next year's event for a chance to rub elbows with the best and brightest in legal tech. Thank you, loyal listeners! Spotify Wrapped showed stats that just make us uber grateful for you all.    Also, the dirty, underhanded, belly of the internet turned on Gyi and Conrad in the form of Google Business Profile suspensions on the SAME day. Coincidence? They think not. But, that's it for today—let's hash all that out in the next episode.  Other Episodes in the Paul Robinson Trilogy: Lawyer Website Roasted  Ring, Ring! What to Expect When You Call Up a Marketing Agency   Connect: The Bite - Lunch Hour Legal Marketing Newsletter! Leave Us an Apple Review  Lunch Hour Legal Marketing on YouTube  Lunch Hour Legal Marketing on TikTok   Chapters - Times Approximate  (0:00) Planting our Flag / GBP Suspensions (6:59) Legal Marketing News (17:53) Mystery Shopper Call

Intrigue! Drama! Suspense! Our victim, Paul Robinson Law, gets put through the wringer again with an after-hours secret shopper call plotted by Gyi and Conrad.  ----- Before you get too delighted at the thought of hearing about the missteps of a fellow firm, remember—if you haven't taken the time to fully engage with training and testing your in-house or third-party reception, your client intake might be dead in the water. So, did Paul's firm successfully escalate the undercover shopper's legal need? Gyi and Conrad analyze the experience and break down its good and bad elements to showcase how proper intake training, scripting, coaching, and emotional connection can foster a superior customer experience that will win you more clients. The News: Digital marketing luminaries Rand Fishkin and Greg Sterling have insights you need right now! Rand - The SEO opportunity pie shrinking and more insights and Greg - 300 Million Queries, Old Google, Cyber Week, Location Data Is Like Ground Beef Bluesky is really on the uptick. With 24 million users, a burgeoning SEO Community, and all your favorite legal tech peeps, is it the new place to be? - Amid X X-odus, Nothing But Bluesky from Now On | LawSites We're getting used to disappointment - A Week Overdue, Google November 2024 Core Update Still Causing Volatility The TLTF Summit has wrapped up for this year, but keep an eye out for next year's event for a chance to rub elbows with the best and brightest in legal tech. Thank you, loyal listeners! Spotify Wrapped showed stats that just make us uber grateful for you all.    Also, the dirty, underhanded, belly of the internet turned on Gyi and Conrad in the form of Google Business Profile suspensions on the SAME day. Coincidence? They think not. But, that's it for today—let's hash all that out in the next episode.  Other Episodes in the Paul Robinson Trilogy: Lawyer Website Roasted  Ring, Ring! What to Expect When You Call Up a Marketing Agency   Connect: The Bite - Lunch Hour Legal Marketing Newsletter! Leave Us an Apple Review  Lunch Hour Legal Marketing on YouTube  Lunch Hour Legal Marketing on TikTok   Chapters - Times Approximate  (0:00) Planting our Flag / GBP Suspensions (6:59) Legal Marketing News (17:53) Mystery Shopper Call Learn more about your ad choices. Visit megaphone.fm/adchoices

PODCAST EXCLUSIVE: Max, Ali, and Button Pusher Burgo talk share stories from their mystery shopping experiences.See omnystudio.com/listener for privacy information.

This week we had Mathew join us and share some of his travel trips and well as his really cool experiences! The Next Trip Podcast debates their airline's new “Full Transparency” policy so we join in! Mathew grew up as a non rev kid!Fell in ❤️ with first class!Met Rosie and blinded her with Paris for dinner!This Guy M + Rosie =

Learn More About Attending the Highest Rated and Most Reviewed Business Workshops On the Planet Hosted by Clay Clark In Tulsa, Oklahoma HERE: https://www.thrivetimeshow.com/business-conferences/   See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/   Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com)   Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire   See Thousands of Actual Client Success Stories from Real Clay Clark Clients Today HERE: https://www.thrivetimeshow.com/testimonials/   See Thousands of Case Studies Today HERE:  www.thrivetimeshow.com/does-it-work/  

PODCAST EXCLUSIVE: Max, Ali, and Button Pusher Burgo talk share stories from their mystery shopping experiences.See omnystudio.com/listener for privacy information.

When is the last time you tried to buy a car from your business? I tried to buy a car recently and the experience left a lot to be desired. It ranged from being ignored to a lack of process.  This wasn't a mystery shopping exercise but a genuine need.  How would you know if this happened in your business? Here are the highlights: {03:10} Assume every customer is a mystery shopper {10:17} Ignored in Mercedes {14:52} The BMW experience {24:38} Hard work customer {32:00} Identify what's happening in your business {35:46} Does mystery shopping work? About Symco Training: Symco Training was founded in 2000 by Simon Bowkett and it was his belief that the business had to offer its clients something different. That difference was clear to Simon from his days in the dealership when he experienced many sales trainers who had all the answers, but were unable, unwilling or both to actually show the delegate how they could be implemented. It remains the ethos of the business today. You see, Symco only employ trainers that are committed to delivering not only inspiring and insightful training, but are equally as happy to demonstrate these skills and techniques with real customers in your own showroom. We believe in order for sales training to be effective and in Simon's words ‘real world', it needs to be tried and tested in the only place it matters the showroom floor. There is no room for theory when your goals are for your team to sell more cars, hours or parts and retain more profit. In dealerships around the world the focus applied by many of the sales executives is to try and sell a deal. Symco specialise in getting your teams to focus on selling themselves, the product and then supporting this with the deal. To find out more visit: www.symcotraining.co.uk

ANONYMITY DOESN'T MEAN SECRECY, OR DOES IT? On this episode of the short Montyman's Recovery Meditorial Monty shares his experience with who he refers to as “The Mystery Shopper”. Closing Song: We're Glad You're Here by Conley White. 

Un Podcast de 2Playbook producido por Never Say Never. (NSN) y con el apoyo de Stage Front, el líder global en venta de entradas para eventos, hospitality y asociaciones estratégicas para espectáculos. En stagefront.com podrás comprobar cómo pueden ayudarte a hacer crecer tus eventos. Con Marc Menchén, Raül Llimós, Marcos López, Pau Mitjans, Patricia López y todo el equipo de 2Playbook. La Uefa incrementa los pagos por rendimiento en el reparto de 3.782 millones a los clubes ESPN, FOX y Warner Bros. Discovery se unen para crear un gigante del ‘streaming' deportivo en EEUU PISTA ALL STAR NBA LED La UD Las Palmas se suma a un proyecto de parque tecnológico y prevé beneficios récord en 2023-2024 La Premier League reparte 3.259 millones de euros entre sus clubes por el negocio audiovisual en 2022-2023 Arabia se va de compras por el fútbol ingrlés: 330 millones de dólares gastados en fichar jugadores de la Premier League Arabia Saudí lanza el torneo de exhibición de tenis Six Kings Slam El fútbol copa las 100 emisiones televisivas más vistas de 2023 y el deporte femenino entra en el ranking Documental recomendado por Pau Mitjans: Six Nations: Full contact (NETFLIX)  Ya puedes adquirir el informe Atlas del patrocinio 2023 y el Mystery Shopper 2023 del fitness, con un 20% de descuento para Socios de 2Playbook. Inscríbete a la jornada PRO Women in Sports, que se celebrará en Barcelona el 20 de marzo de 2024 ‘ENLACE para escuchar el podcast de CAIXABANK ‘Descubriendo la industria del deporte', con Raül Llimós y Marc Menchén.  Si quieres acceder a todo el contenido de 2Playbook, hazte Socio. ¡Y recuerda que tienes un 50% de descuento si eres estudiante!  Contacto, sugerencias y feedback: podcast@2playbook.com 

Un Podcast de 2Playbook producido por Never Say Never. (NSN) y con el apoyo de Stage Front, el líder global en venta de entradas para eventos, hospitality y asociaciones estratégicas para espectáculos. En stagefront.com podrás comprobar cómo pueden ayudarte a hacer crecer tus eventos. Con Marc Menchén, Raül Llimós, Marcos López, Pau Mitjans, Patricia López y todo el equipo de 2Playbook. Entrevista con Jordi Bruixola, presidente del CF Benidorm (DV7 Group). La guerra del golf: el dueño del Liverpool ⁠invierte 3.000 millones en el PGA Tour⁠ mientras negocia con Arabia Saudí Este fin de semana arranca el LIV Golf y la competición podrá verse por ⁠Movistar Plus+ en España⁠ El ecosistema Kings League mantiene ingresos comerciales ⁠tras la salida de 15 patrocinadores en 2024⁠ El Plan Impulso de LaLiga ya ha repartido 1.300 millones de CVC entre los clubes adscritos La Messimanía dispara el valor medio de las franquicias de la MLS hasta 700 millones El dueño del Tour alcanza cifras récord: factura 293 millones y gana un 27% más en 2022 Documental recomendado por Pau Mitjans: 'Futbol modest' (3cat) Ya puedes adquirir el informe Atlas del patrocinio 2023 y el Mystery Shopper 2023 del fitness, con un 20% de descuento para Socios de 2Playbook. Inscríbete a la jornada PRO Women in Sports, que se celebrará en Barcelona el 20 de marzo de 2024 ‘ENLACE para escuchar el podcast de CAIXABANK ‘Descubriendo la industria del deporte', con Raül Llimós y Marc Menchén.  Si quieres acceder a todo el contenido de 2Playbook, hazte Socio. ¡Y recuerda que tienes un 50% de descuento si eres estudiante!  Contacto, sugerencias y feedback: podcast@2playbook.com

Un Podcast de 2Playbook producido por Never Say Never. (NSN) y con el apoyo de Stage Front, el líder global en venta de entradas para eventos, hospitality y asociaciones estratégicas para espectáculos. En stagefront.com podrás comprobar cómo pueden ayudarte a hacer crecer tus eventos. Con Marc Menchén, Raül Llimós, Marcos López, Pau Mitjans, Patricia López y todo el equipo de 2Playbook. Entrevista StageFront con Roberto Polanco (CMO en Baskonia)  El Real Madrid, num 1 en el Informe Football Money League de Deloitte Omar Berrada deja el Man City y ficha como CEO del Man United La Fórmula 1 aterrizará en Madrid en 2026 con el GP de España y un contrato para una década El Real Zaragoza, líder en asistencia en una Segunda División de fútbol que creció un 7% en la primera vuelta Oysho sube su apuesta deportiva y renueva como ‘title sponsor' y socio técnico de la Queens League Agag se apoya en el fondo soberano saudí para impulsar la Fórmula E, las Extreme E y las E1 Series Dazn lanza una nueva oferta gratuita en su aplicación para ampliar su base de usuarios Netflix se hace con los derechos de la WWE por 5.000 millones de dólares y diez años Documental recomendado por Pau Mitjans: Capitanes del Mundo (NETFLIX) Ya puedes adquirir el informe Atlas del patrocinio 2023 y el Mystery Shopper 2023 del fitness, con un 20% de descuento para Socios de 2Playbook. Inscríbete a la jornada PRO Women in Sports, que se celebrará en Barcelona el 20 de marzo de 2024 ‘ENLACE para escuchar el podcast de CAIXABANK ‘Descubriendo la industria del deporte', con Raül Llimós y Marc Menchén.  Si quieres acceder a todo el contenido de 2Playbook, hazte Socio. ¡Y recuerda que tienes un 50% de descuento si eres estudiante!  Contacto, sugerencias y feedback: podcast@2playbook.com

Un Podcast de 2Playbook producido por Never Say Never. (NSN) y con el apoyo de Stage Front, el líder global en venta de entradas para eventos, hospitality y asociaciones estratégicas para espectáculos. En stagefront.com podrás comprobar cómo pueden ayudarte a hacer crecer tus eventos. Con Marc Menchén, Raül Llimós, Marcos López, Pau Mitjans, Patricia López y todo el equipo de 2Playbook. Nadal abrirá una academia en Arabia Saudí y ficha como embajador de su federación de tenis Nike sigue al frente de las marcas deportivas mejor valoradas, según Brand Finance El United sigue perdiendo dinero: 30 millones en el 1T 23/24 El Villarreal CF apunta a beneficios en esta temporada por la venta de canteranos Estrella Damm renueva como patrocinador principal del Andalucía Masters del European Tour La Fiscalía acusa al Granada CF de cometer delitos fiscales y propone una multa de 27 millones El Supremo da la razón a BlueBay frente a Al Thani en su disputa por el control del Málaga CF El Supremo resta esperanza a los gimnasios en su pulso de 130 millones contra la Administración La Hexagon Cup, presentada Documental recomendado por Pau Mitjans: ‘Los anillos de Pau' (Movistar+) Ya puedes adquirir el informe Atlas del patrocinio 2023 y el Mystery Shopper 2023 del fitness, con un 20% de descuento para Socios de 2Playbook. Inscríbete a la jornada PRO Women in Sports, que se celebrará en Barcelona el 20 de marzo de 2024 ‘ENLACE para escuchar el podcast de CAIXABANK ‘Descubriendo la industria del deporte', con Raül Llimós y Marc Menchén.  Si quieres acceder a todo el contenido de 2Playbook, hazte Socio. ¡Y recuerda que tienes un 50% de descuento si eres estudiante!  Contacto, sugerencias y feedback: podcast@2playbook.com

Con Marc Menchén, Raül Llimós, Marcos López, Pau Mitjans, Patricia López y todo el equipo de 2Playbook. El triángulo Barça-Nike-Puma  El golfista Tiger Woods y Nike separan sus caminos tras 27 años de patrocinio El nuevo tender ‘obligado' de La Liga La Euroliga y Dubai, cada vez más cerca Los clubes de LaLiga EA Sports promedian 29.000 espectadores hasta el ecuador de la temporada La Liga F reparte 5,7 millones por televisión a los clubes en 2022-2023 Dazn sube su apuesta por LaLiga y el fútbol español con los derechos de Segunda División Documental recomendado: ‘Delitos y faltas' (Netflix) Ya puedes adquirir el informe Atlas del patrocinio 2023 y el Mystery Shopper 2023 del fitness, con un 20% de descuento para Socios de 2Playbook. ‘ENLACE para escuchar el podcast de CAIXABANK ‘Descubriendo la industria del deporte', con Raül Llimós y Marc Menchén.  Si quieres acceder a todo el contenido de 2Playbook, hazte Socio. ¡Y recuerda que tienes un 50% de descuento si eres estudiante!  Contacto, sugerencias y feedback: podcast@2playbook.com 

Un Podcast de 2Playbook producido por Never Say Never. (NSN) y con el apoyo de Stage Front, el líder global en venta de entradas para eventos, hospitality y asociaciones estratégicas para espectáculos. En stagefront.com podrás comprobar cómo pueden ayudarte a hacer crecer tus eventos. Con Marc Menchén, Raül Llimós, Marcos López, Pau Mitjans, Patricia López y todo el equipo de 2Playbook. Jim Ratcliffe compra el 25% del Manchester United El dinero que moverá el Mundial de Clubes 2025 Red Bull eleva su apuesta por el ciclismo con la adquisición del Bora-Hansgrohe del WorldTour El empleo deportivo en España cierra 2023 con cifras récord: 255.000 afiliados en diciembre NWSL: los Portland Thorns cambian de dueño por una cifra récord de 63 millones de dólares Documental recomendado ‘Nuñez' (3Cat)  Ya puedes adquirir el informe Atlas del patrocinio 2023 y el Mystery Shopper 2023 del fitness, con un 20% de descuento para Socios de 2Playbook. ‘ENLACE para escuchar el podcast de CAIXABANK ‘Descubriendo la industria del deporte', con Raül Llimós y Marc Menchén.  Si quieres acceder a todo el contenido de 2Playbook, hazte Socio. ¡Y recuerda que tienes un 50% de descuento si eres estudiante!  Contacto, sugerencias y feedback: podcast@2playbook.com

Un Podcast de 2Playbook producido por Never Say Never. (NSN) y con el apoyo de Stage Front, el líder global en venta de entradas para eventos, hospitality y asociaciones estratégicas para espectáculos. En stagefront.com podrás comprobar cómo pueden ayudarte a hacer crecer tus eventos. Con Marc Menchén, Raül Llimós, Marcos López, Pau Mitjans, Patricia López y todo el equipo de 2Playbook. 2Playbook Intelligence Entrevista Stage Front con Juan Useros (Real Betis) Documental recomendado por Pau Mitjans:  Muchachos, la película de la gente Elijo creer Ya puedes adquirir el informe Atlas del patrocinio 2023 y el Mystery Shopper 2023 del fitness, con un 20% de descuento para Socios de 2Playbook. ‘ENLACE para escuchar el podcast de CAIXABANK ‘Descubriendo la industria del deporte', con Raül Llimós y Marc Menchén.  Si quieres acceder a todo el contenido de 2Playbook, hazte Socio. ¡Y recuerda que tienes un 50% de descuento si eres estudiante!  Contacto, sugerencias y feedback: podcast@2playbook.com

Un Podcast de 2Playbook producido por Never Say Never. (NSN) y con el apoyo de Stage Front, el líder global en venta de entradas para eventos, hospitality y asociaciones estratégicas para espectáculos. En stagefront.com podrás comprobar cómo pueden ayudarte a hacer crecer tus eventos. Con Marc Menchén, Raül Llimós, Marcos López, Pau Mitjans, Patricia López y todo el equipo de 2Playbook. La Justicia europea falla a favor de la Superliga El plan de A22 para llevar a cabo la Superliga: UNIFY Reacciones de Joan Laporta y Florentino Pérez La Superliga gana 2 millones en 2022 pese a no tener ningún torneo en marcha El Getafe CF firma un préstamo con su propietario, Ángel Torres, tras asumir pérdidas récord de 14 millones El Villarreal CF vuelve a beneficios: gana 3,6 millones en 22-23 y presupuesta 144 millones para esta campaña Premier Padel ata 4 torneos en España en 2024 tras la compra de World Padel Tour Andalucía llega a la NBA: la Junta invierte 3 millones en publicidad navideña con Lakers, Knicks, Bulls y Nets Los Wizards de la NBA y los Capitals de la NHL dejan Washington y mudan a Virginia Documental recomendado por Pau Mitjans: ‘Under pressure' (NETFLIX) Ya puedes adquirir el informe Atlas del patrocinio 2023 y el Mystery Shopper 2023 del fitness, con un 20% de descuento para Socios de 2Playbook. ‘ENLACE para escuchar el podcast de CAIXABANK ‘Descubriendo la industria del deporte', con Raül Llimós y Marc Menchén.  Si quieres acceder a todo el contenido de 2Playbook, hazte Socio. ¡Y recuerda que tienes un 50% de descuento si eres estudiante!  Contacto, sugerencias y feedback: podcast@2playbook.com

Un Podcast de 2Playbook producido por Never Say Never. (NSN) y con el apoyo de Stage Front, el líder global en venta de entradas para eventos, hospitality y asociaciones estratégicas para espectáculos. En stagefront.com podrás comprobar cómo pueden ayudarte a hacer crecer tus eventos. Con Marc Menchén, Raül Llimós, Marcos López, Pau Mitjans, Patricia López y todo el equipo de 2Playbook. El fichaje de John Rahm por LIV agita el golf El Slam de Netflix con Nadal y Alcaraz Ohtani cobrarà 700 millones $ en 10 años con los Dodgers Arabia Saudita se adjudica el ‘last dance' Messi-Cristiano La Premier League pone tope a la amortización por fichajes y a la inscripción si hay deuda La Bundesliga aprueba vender un 8% de su negocio de TV y comercial por 20 años RedBird y Fenway pujan por un equipo NBA en Las Vegas valorado en 6.000 millones de dólares Fenway y RedBird negocian con el PGA Tour para entrar como inversores El Barça renueva a Estrella Damm como patrocinador global hasta 2029 CaixaBank ficha como sponsor de los equipos femenino y juvenil de la Copa América de vela 2024 Javier Tebas seguirá como presidente de LaLiga hasta 2027 Y en cuanto al fichaje, el de la ex directora general de Toys"R"Us como consejera delegada de Forus Documental recomendado por Pau Mitjans: ‘La inspiración más profunda' (NETFLIX)  Ya puedes adquirir el informe Atlas del patrocinio 2023 y el Mystery Shopper 2023 del fitness, con un 20% de descuento para Socios de 2Playbook. ‘ENLACE para escuchar el podcast de CAIXABANK ‘Descubriendo la industria del deporte', con Raül Llimós y Marc Menchén.  Si quieres acceder a todo el contenido de 2Playbook, hazte Socio. ¡Y recuerda que tienes un 50% de descuento si eres estudiante!  Contacto, sugerencias y feedback: podcast@2playbook.com

Un Podcast de 2Playbook producido por Never Say Never. (NSN) y con el apoyo de Stage Front, el líder global en venta de entradas para eventos, hospitality y asociaciones estratégicas para espectáculos. En stagefront.com podrás comprobar cómo pueden ayudarte a hacer crecer tus eventos. Con Marc Menchén, Raül Llimós, Marcos López, Pau Mitjans, Patricia López y todo el equipo de 2Playbook. El nuevo contrato TV de la Premier League en UK Rebelión en el pelotón ciclista? La Fórmula 1 ultima el traslado del Gran Premio de España de Barcelona a Madrid El Real Betis pondrá en marcha una ampliación de capital de hasta casi 43 millones de euros y CaixaBank trabaja para facilitar las cosas a los accionistas Cupra continua vinculando su marca al mundo del deporte y firma como espónsor global de la Copa América de Vela Más patrocinio: La Uefa ficha a Unilever como espónsor para la Euro 2024 Cerramos con la AS Roma: pérdidas de 102 millones en 2022-2023, la mitad que el año anterior Los maratones españoles general 140M€ Documental recomendado por Pau Mitjans: ‘La Liga de los hombres extraordinarios' (Movistar+)  Ya puedes adquirir el informe Atlas del patrocinio 2023 y el Mystery Shopper 2023 del fitness, con un 20% de descuento para Socios de 2Playbook. ‘ENLACE para escuchar el podcast de CAIXABANK ‘Descubriendo la industria del deporte', con Raül Llimós y Marc Menchén.  Si quieres acceder a todo el contenido de 2Playbook, hazte Socio. ¡Y recuerda que tienes un 50% de descuento si eres estudiante!  Contacto, sugerencias y feedback: podcast@2playbook.com

Un Podcast de 2Playbook producido por Never Say Never. (NSN) y con el apoyo de Stage Front, el líder global en venta de entradas para eventos, hospitality y asociaciones estratégicas para espectáculos. En stagefront.com podrás comprobar cómo pueden ayudarte a hacer crecer tus eventos. Con Marc Menchén, Raül Llimós, Marcos López, Pau Mitjans, Patricia López y todo el equipo de 2Playbook. Entrevista STAGE FRONT con Julia Roca, director de ticketing en la FIBA World Cup 2023.  El deporte femenino sigue creciendo y aspira a facturar más de 1000M$ en 2024 Nuevo avance en el fútbol femenino inglés: los clubes pasarán a gestionar Primera y Segunda División El patrocinio deportivo crece un 10,6% en 2023 y ya mueve 1.757 millones de euros en España El mundo del tenis acecha cambios: los Grand Slams quieren controlar los Masters 1000 Mark Cuban vende la mayoría accionarial de los Dallas Mavericks a Miriam Adelson Esteve Calzada ficha por el Al Hilal de Arabia Saudí Documental recomendado por Pau Mitjans:  ‘Alex Schwazer: marcha por la redención' (NETFLIX) Ya puedes adquirir el informe Atlas del patrocinio 2023 y el Mystery Shopper 2023 del fitness, con un 20% de descuento para Socios de 2Playbook. ‘ENLACE para escuchar el podcast de CAIXABANK ‘Descubriendo la industria del deporte', con Raül Llimós y Marc Menchén.  Si quieres acceder a todo el contenido de 2Playbook, hazte Socio. ¡Y recuerda que tienes un 50% de descuento si eres estudiante!  Contacto, sugerencias y feedback: podcast@2playbook.com

Un Podcast de 2Playbook producido por Never Say Never. (NSN) y con el apoyo de Stage Front, el líder global en venta de entradas para eventos, hospitality y asociaciones estratégicas para espectáculos. En stagefront.com podrás comprobar cómo pueden ayudarte a hacer crecer tus eventos. Con Marc Menchén, Raül Llimós, Marcos López, Pau Mitjans, Patricia López y todo el equipo de 2Playbook. Javier Tebas dimite para optar a la reelección  Video del rebranding de la LaLiga: The power of our football  Vuelta a beneficios de tres históricos de LaLiga. El Atlético de Madrid ganó dinero la pasada temporada tras recortar un 15% su masa salarial También ganó dinero el Real Betis, que al igual que el Atlético recortó el coste de su plantilla Y en Segunda División, el Real Zaragoza cerró el año con resultado positivo. En su caso, por recortar un 81% sus gastos financieros Nike sube un escalón en el ranking de marcas globales más valoradas y ya se sitúa en la posición número 9 La Bundesliga vuelve a intentarlo. Votará de nuevo si da entrada a un inversor en su negocio audiovisual La Fifa ata a uno de sus principales sponsors. Qatar Airlines renueva como espónsor hasta 2030 La Copa de la NBA Las hamburguesas del Real Madrid Documental recomendado:  ‘Back to the front' (Youtube)  Ya puedes adquirir el informe LaLiga Commercial Report 2023 y el Mystery Shopper 2023 del fitness, con un 20% de descuento para Socios de 2Playbook. ‘ENLACE para escuchar el podcast de CAIXABANK ‘Descubriendo la industria del deporte', con Raül Llimós y Marc Menchén.  Si quieres acceder a todo el contenido de 2Playbook, hazte Socio. ¡Y recuerda que tienes un 50% de descuento si eres estudiante!  PRO Fitness 2023: No te pierdas la principal cumbre empresarial del fitness en España y compra ya tu entrada con descuento del 40% si eres socio de 2Playbook o de FNEID. Contacto, sugerencias y feedback: podcast@2playbook.com

Un Podcast de 2Playbook producido por Never Say Never. (NSN) y con el apoyo de Stage Front, el líder global en venta de entradas para eventos, hospitality y asociaciones estratégicas para espectáculos. En stagefront.com podrás comprobar cómo pueden ayudarte a hacer crecer tus eventos. Con Marc Menchén, Raül Llimós, Marcos López, Pau Mitjans, Patricia López y todo el equipo de 2Playbook. Relevo en LaLiga. Óscar Mayo deja la patronal para asumir la dirección general de operaciones del Atlético de Madrid Excelentes resultados del Manchester City Dimisión de Richard Arnold, el CEO del Manchester United La Real Sociedad se abraza a la Champions para facturar 150 millones El Valencia CF reduce un 85% sus pérdidas en 22-23 tras elevar ingresos un 8% El RCD Espanyol pierde 22 millones en la pasada temporada y prevé otros 8,8 millones de números rojos para este año Fuera de España, el Bayern triplica beneficio hasta 36 millones tras lograr ingresos récord La Serie A firma su mejor registro de espectadores en los estadios de los últimos 24 años Y en el mundo del fitness, BeOne inicia su expansión internacional en Portugal e Italia Fortuna Dusseldorf y Paris FC renuncian a parte del ticketing. Documental recomendado: por Pau Mitjans: 'We Are Newcastle United' (Prime Video) Ya puedes adquirir el informe LaLiga Commercial Report 2023 y el Mystery Shopper 2023 del fitness, con un 20% de descuento para Socios de 2Playbook. ‘ENLACE para escuchar el podcast de CAIXABANK ‘Descubriendo la industria del deporte', con Raül Llimós y Marc Menchén.  Si quieres acceder a todo el contenido de 2Playbook, hazte Socio. ¡Y recuerda que tienes un 50% de descuento si eres estudiante!  PRO Fitness 2023: No te pierdas la principal cumbre empresarial del fitness en España y compra ya tu entrada con descuento del 40% si eres socio de 2Playbook o de FNEID. Contacto, sugerencias y feedback: podcast@2playbook.com 

Un Podcast de 2Playbook producido por Never Say Never. (NSN) y con el apoyo de Stage Front, el líder global en venta de entradas para eventos, hospitality y asociaciones estratégicas para espectáculos. En stagefront.com podrás comprobar cómo pueden ayudarte a hacer crecer tus eventos. Con Marc Menchén, Raül Llimós, Marcos López, Pau Mitjans, Patricia López y todo el equipo de 2Playbook. Entrevista STAGE FRONT con Félix Torralba, Chief Revenue Officer del RCD Mallorca.  El Gobierno de Reino Unido presentará una ley para ⁠crear un regulador⁠ independiente del fútbol La Liga F crea una ayuda al descenso tras cerrar su año de debut con unos ingresos de 18 millones El Sevilla FC tendrá que vender a más futbolistas y recortar gastos. Ello, tras perder 19,3 millones en 2022-2023 La Federación Española de Baloncesto firmará el convenio del básquet femenino para profesionalizar la Liga Endesa Las ATP Finals fían al efecto Djokovic-Alcaraz generar más de 200 millones de euros en Turín La ATP aumenta el reparto económico a los tenistas hasta 33,5 millones de dólares Documental recomendado:  ‘El camino del Escorpión' (NETFLIX) Ya puedes adquirir el informe LaLiga Commercial Report 2023 y el Mystery Shopper 2023 del fitness, con un 20% de descuento para Socios de 2Playbook. ‘ENLACE para escuchar el podcast de CAIXABANK ‘Descubriendo la industria del deporte', con Raül Llimós y Marc Menchén.  Si quieres acceder a todo el contenido de 2Playbook, hazte Socio. ¡Y recuerda que tienes un 50% de descuento si eres estudiante!  PRO Fitness 2023: No te pierdas la principal cumbre empresarial del fitness en España y compra ya tu entrada con descuento del 40% si eres socio de 2Playbook o de FNEID. Contacto, sugerencias y feedback: podcast@2playbook.com 

Un Podcast de 2Playbook producido por Never Say Never. (NSN) y con el apoyo de Stage Front, el líder global en venta de entradas para eventos, hospitality y asociaciones estratégicas para espectáculos. En stagefront.com podrás comprobar cómo pueden ayudarte a hacer crecer tus eventos. Con Marc Menchén, Raül Llimós, Marcos López, Pau Mitjans, Patricia López y todo el equipo de 2Playbook. Los números del Real Madrid La Fifa oficializa que Arabia Saudí es la única candidata para el Mundial de 2034 Dazn refuerza su ofensiva en el deporte del motor: se hace con la exclusiva de Fórmula 1 en España hasta 2026 La sociedad de Ibai y Piqué sí es rentable: factura 8,3 millones y gana 90.000 euros el primer año LaLiga promociona a Jorge de la Vega a adjunto a la dirección general ejecutiva e independiza el área de marca 133,6 millones de euros. Ese es el presupuesto aprobado por los socios del Athletic Club para 2023-2024 El European Tour pierde 21 millones en 2022 por la presión de LIV Golf elevando los premios económicos Documental recomendado:  ‘Bojan, más allá de la sonrisa' Ya puedes adquirir el informe LaLiga Commercial Report 2023 y el Mystery Shopper 2023 del fitness, con un 20% de descuento para Socios de 2Playbook. ‘ENLACE para escuchar el podcast de CAIXABANK ‘Descubriendo la industria del deporte', con Raül Llimós y Marc Menchén.  Si quieres acceder a todo el contenido de 2Playbook, hazte Socio. ¡Y recuerda que tienes un 50% de descuento si eres estudiante!  PRO Fitness 2023: No te pierdas la principal cumbre empresarial del fitness en España y compra ya tu entrada con descuento del 40% si eres socio de 2Playbook o de FNEID. Contacto, sugerencias y feedback: podcast@2playbook.com 

Un Podcast de 2Playbook producido por Never Say Never. (NSN) y con el apoyo de Stage Front, el líder global en venta de entradas para eventos, hospitality y asociaciones estratégicas para espectáculos. En stagefront.com podrás comprobar cómo pueden ayudarte a hacer crecer tus eventos. Con Marc Menchén, Raül Llimós, Marcos López, Pau Mitjans, Patricia López y todo el equipo de 2Playbook. El video de la NBA con jugadores/actores. La Lista Forbes con los futbolistas más bien pagados del mundo. World Rugby anuncia novedades en el Mundial de Rugby 2027 Los New York Knicks firman a Sphere como patrocinador para el parche de su camiseta El Borussia Dortmund, que vuelve a beneficios tras elevar facturación un 13% la pasada campaña El Olympique de Lyon dispara sus pérdidas hasta 99 millones en 2022-2023 tras la llegada de Textor. El United reduce pérdidas El patrocinio de motor en España mueve 150 millones y 515 contratos Documental recomendado por Pau Mitjans: 'Duelo en el abismo' (NETFLIX) Ya puedes adquirir el informe LaLiga Commercial Report 2023 y el Mystery Shopper 2023 del fitness, con un 20% de descuento para Socios de 2Playbook. ‘ENLACE para escuchar el podcast de CAIXABANK ‘Descubriendo la industria del deporte', con Raül Llimós y Marc Menchén.  ⁠PRO Fitness 2023⁠: No te pierdas la principal cumbre empresarial del fitness en España y ⁠compra ya tu entrada⁠ con descuento del 40% si eres socio de 2Playbook o de FNEID. Si quieres acceder a todo el contenido de 2Playbook, hazte Socio. ¡Y recuerda que tienes un 50% de descuento si eres estudiante! 

Ep #75: In this episode of the Budget Divas podcast, you will hear my journey into the world of mystery shopping and provide three essential tips for those wanting to embark on this exciting adventure. These tips can be applied before you even register for your first mystery shop. 1. **Practice Writing Reviews:** Start by honing your storytelling skills by reviewing places on platforms like Yelp and Google. This practice will help you create detailed and compelling reports in the future.2. **Talk Less, Listen More:** When mystery shopping, it's crucial to ask the right questions and then actively listen to the employees. They should lead the conversation, helping you evaluate their customer service skills effectively.3. **Start with Inquiry Shops:** To build confidence without risking your money, begin with inquiry shops. These shops don't require purchases but serve as an excellent foundation for your mystery shopping journey.Remember that while the initial challenges may seem overwhelming, commitment and practice will lead to proficiency in mystery shopping. This journey can transform your life, helping you pay off debts, dine in top restaurants, and enjoy experiences while getting paid. For those who want to delve deeper into the world of mystery shopping and budgeting, I invite you to attend my live training sessions, where you can learn how to reach your financial goals faster and enjoy the process. So, get ready to embark on this exciting journey and make it work for you.You're Invited to a free LIVE training: How To Get Out of Debt Faster With Mystery Shopping. Register here: https://www.budgetdivas.com/fasterMystery shopping? What's that got to do with my finances? Mystery shopping isn't just about scoring free meals or testing out luxury cars; it's a powerful tool that can turbocharge your journey to financial independence! Imagine paying off your student loans, credit card debt, or that pesky mortgage years ahead of schedule! Head over to www.budgetdivas.com/faster and secure your spot. Seats are limited, and you won't want to miss out on this life-changing event. It's time to take control of your financial future and unlock the potential within you.

I've got a couple Plug and Play Side Hustles for you today that are quick and easy to start. In the first side hustle, we dive into mattress flipping through Sharetown. Find out how it works, what you need to get started, and how much you can expect to make. For the full details, check out: Sharetown Review: Inside the Mattress Pickup and Resale Side Hustle For our second side hustle, we talk with a veteran mystery shopper. Get the details on how to get started, how to avoid scams, and the best companies to work for.  For the full details, check out: How to Become a Mystery Shopper: 10 Best Companies (2023)

Kerstin & Sabine stellen fest, dass sie beide als Kinder in den Kleiderschränken ihrer Eltern Bücher und Zeitschriften zum Thema Sex gefunden haben. Damals hieß das noch "Ehehygiene" - und bis zum frauengerechten Sex-Shop war es noch ein weiter Weg. Willkommen auf dem Marktplatz der Möglichkeiten. In dieser Folge mit eindeutig zweideutigen Geschichten: Kerstin hatte vor einigen Jahren ein Date mit einem "Mystery-Shopper" - in einem Sex-Shop. Sabine will das genau wissen. Die überraschenden Details gibt's nur hier im Podcast. Zu Gast: Gundula Schildhauer (60), Inhaberin von "Liebhabereien" in Hannover. Ein Laden, in dem sich erotische Träume erfüllen können. Von handgefertigten Korsetts über Club-Klamotten bis Spielzeug. Die Diplom-Pädagogin ist auch als Sexberaterin aktiv. Denn: Bei vielen langjährigen Paaren schläft der Körperkontakt ein. Schlimm - oder akzeptabel? Gundula hat eine klare Meinung. Und klärt in der beliebten Rubrik "DIE 5" auf: Fünf Fragen, die ich mir stellen sollte, um das richtige Spielzeug zu finden. Ob schönste Nebensache der Welt oder Matratzen-Mambo der Ü50er: Kerstin & Sabine reden darüber. Mit der nötigen Portion Humor. Wie immer. --- Send in a voice message: https://podcasters.spotify.com/pod/show/irgendwasmit5/message

Join our Mystery Shopper in the frustratingly difficult task of just trying to pay the PPA for their residential parking permit

A veces pensamos que para saber si realmente estamos dando un buen servicio y atención al cliente o no, hay que aplicar encuestas o fijarnos en las quejas que nos dan en redes sociales. En este epiosdio hablo sobre, lo que para mí es la manera más efectiva de mejorar en muchos aspectos, que es... una evaluación de Mystery Shopper. - ¿Qué es un Mystery Shopper y por qué deberías de aplicarlo en tu empresa? - Hablo sobre los beneficios de un MS. - También explico los errores más comunes al hacer un MS. - Te explico paso a paso, cómo llevar a cabo un MS y te doy también algunos ejemplos, para que lo puedes aplicar en tu empresa. - En caso de no contar con presupuesto para una evaluación externa, te doy una opción para que lo hagas tú mismo el día de hoy. Y si quieres agendar tu Videollamada de Mentoría, sólo tienes que dar clic aquí y listo: https://www.crecesmx.com/slides/agenda-tu-videollamada-de-mentoria-3 En este episodio no hubo preguntas y respuestas, pero puedes enviar la tuya para el siguiente episodio: www.instagram.com/danielrdzdelavega www.tiktok.com/@danielrdzdelavega www.facebook.com/crecesmx www.twitter.com/creces

Who here is guilty of building and running a marketing and sales playbook, then delaying changing it because it took so damn long to implement? Often, the paralysis is due to not knowing where to start.  Gracey Cantalupo, CMO at MentorcliQ, says to begin with being a good buyer first and go back to the start - which can be done in a couple of not-so-time-intensive steps. In this episode, listen as she and Lindsey Groepper discuss how hiring someone to walk your virtual storefront (yes, a mystery shopper!) and actually being on a software buying committee can be worth its weight in gold. Connect with Gracey: https://www.linkedin.com/in/graceycantalupo/ Learn more about MentorcliQ: https://www.mentorcliq.com/ Connect with Lindsey: https://www.linkedin.com/in/lindseygroepper/ Learn more about BLASTmedia: https://www.blastmedia.com

On this episode of Mystery Shopper, an East Kensington resident was a victim of the new car theft trend. Here's what happened when they tried to get their car back

This week, we talk about what it means to make the guest experience a happy one. Sometimes you need to give the guest an extra pickle with their lunch order... or maybe even a free refill of a Coke. Les references the term "Give 'em the pickle!" A term coined by Bob Ferrell (who started Ferrell's franchise.)  Les spent many birthdays at Ferrell's in Hawaii growing up. Les also gets a first-hand account of how this lesson in guest service could have been applied in an encounter that our good friend Sarah experienced.  Greg (Les' husband and partner)interviews Sarah and then asks for Les' reactions to the situation Sarah endures at a local Crêpe restaurant.Support the show#customer-service #guest-service #career-adviceWould you like to be on Les is More?Do you have a question you'd like Les to address directly on the podcast? Fill out this form below and we'll do our best to get it on the show! https://forms.gle/tc44HsSThw2KECjd9 Follow Les on: Instagram LinkedIn Facebook "Les is More - The Art of Guest Service" does not claim to represent the Walt Disney Company, Planet Hollywood, or Warner Brothers Store in any way. Though Les Tsui is/was technically employed by or affiliated with The Walt Disney Company, Planet Hollywood, and Warner Brothers Store, the views and opinions showcased on this podcast are not endorsed by Planet Hollywood, Warner Brothers Store, The Walt Disney Company, or the Walt Disney World Resort. For official Disney information, visit Disney directly. For official Planet Hollywood information, visit Planet Hollywood directly. For official Warner Brothers Store information, visit Warner Brothers Store directly.

Clay explains why it is vital for the health of your business to mystery shop your competition and to know objectively what they do well, what you do well, how they are beating you and what you need to improve upon to beat them.

Navigating the needs of a team of independent contractors requires clarity and simplicity. This week Charles Stiles shares how he works with a large pool of independent talent, managing expectations and aligning their goals to the individual businesses they serve. Listen in as Laura and Charles discuss how Mystery Shoppers help businesses stay customer focused, how Charles manages individual and organizational goals, and why positive conversations are the cornerstone to long-term success   Here are a few things you'll learn during this conversation: The importance of helping customers understand the costs of services How to build trust by communicating challenges to your audience Why leadership has a responsibility to disengage from negative communication How to handle difficult situations that involve multiple team members The KISS strategy for communicating with clients   During the 24-Hour Influence Challenge, Charles encourages you to identify and correct any negative comments as you speak them, creating a positive influence on those around you.   Charles Stiles owned, managed, and grew numerous retail gourmet food and gift shops with world-class customer service. In 1996, his success led to the creation of one of the most respected and comprehensive mystery shopping and business evaluation companies in North America. In 2014, BES acquired two of the most notable brands in the industry (Customer 1st and BMA). They service a growing cadre of national and international clients, such as Disney, Microsoft, YMCA, and many more.   As the host of Food Network's Mystery Diners, he continues to elevate the customer service evaluation industry by bringing awareness to the importance of customer service to business success. Charles speaks nationally on customer service and culture-building topics to leaders and the media. Charles has been an active member of the Mystery Shopper Providers Association (MSPA), since 2001. Over the years, he's served on the executive board of directors including President of MSPA Americas, President of MSPA Global, and still holds a chair on the board of directors at large. You can learn more at: www.mysteryshopperservices.com     To learn more about Dr. Laura Sicola and how mastering influence can impact your success go to https://www.speakingtoinfluence.com/quickstart and download the quick start guide for mastering the three C's of influence.   You can connect with Laura in the following ways:   LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/vocal-impact-productions/ YouTube: https://www.youtube.com/c/VocalImpactProductions Facebook: Vocal Impact Productions Twitter: @Laura Sicola  Instagram: @VocalImpactProductionsSee omnystudio.com/listener for privacy information.

Welcome to Building Brand You™, the podcast that helps you accelerate your success by unlocking your greatest asset – you.   KEY TAKEAWAYS: The environment we create and choose is just so important to creating flow in our own lives and in our own businesses. Outer energy affects our inner energy. Flow is everywhere, and flow has to move all the time. It is in constant movement. We need to lead with the Yin energy and manage with the Yang energy. Feng Shui has a Yin and Yang energy that rebalances and recreates better harmony inside the business. Feng Shui is a great tool for benchmarking businesses.     ABOUT OUR GUEST: Originally from France, Claire has lived in Jersey, Channel Islands, since 2000 and has been an entrepreneur since 2009 when she launched her own business The Busy Queen Bee.  Having worked at Epcot Centre, in Disney World-Florida, ran and open 4-star hotels. With three decades of expertise in Mystery shopping and Customer Service, she is an authority in the Customer Experience Industry. No 3 Global Customer Experience Guru UK Top 20 CX Influencer and CX Thought Leader. Claire's mission is to inspire global businesses to thrive by enhancing their environment and empowering leaders to turn their people and places into prosperity. In doing this she brings a more holistic approach to Employee and Customer Experience using techniques such as NLP, EI, and Mindfulness and has developed a Business Feng Shui program. BizShui™ Method; creating better flow in home offices and workplaces by integrating a blend of the traditional Feng Shui principles with modern business & personal needs, reducing physical and emotional stresses to increase productivity, loyalty, and prosperity. Claire is a Keynote Speaker, Consultant, and Author of 4 books including the No1 Amazon Best Seller The Secret Diary of a Mystery Shopper, and her latest, Bizshui, 9 Keys to Feng Shui your Business for success in February 2022.   CONNECT WITH CLAIRE BOSCQ: Email - hello@claireboscq.com Website - claireboscq.com linktr.ee/claireboscq LinkedIn - linkedin.com/in/claireboscq Facebook - https://www.facebook.com/claireboscqkeynotespeaker Instagram - https://www.instagram.com/claireboscq/ Twitter - https://bit.ly/3EqMIaG YouTube - https://www.youtube.com/c/ClaireBoscq      ABOUT THE HOST: Kym Hamer is an international business coach, serial entrepreneur, and the creator of Building Brand You™, a methodology helping organisations, teams and individuals to build visibility and reputational rigor as essential building blocks for delivering sustained business value. In 2020, she was nominated as one of the Top 100 Women in B2B Leadership influencers, and in 2021 as one of the Top 50 in Change Management and Top 30 in Marketing, Mindset/Mental Health and Top 10 in Entrepreneurship, by Thinkers360, the world's first open platform for thought leaders.  Kym is Founder & CEO of Artemis Futures International, a Founding Board Member of the Customer Experience & Service Association Middle East & Co-founder of CXSA Group Ltd. as well as a member of the strategy faculty for Homeward Bound, a global initiative reaching 1.8 billion people that is equipping women in STEMM to lead and shape the future of our planet. In between all of these things, you'll find her curled up in a corner with her nose in a book.     Building Brand You™: JOIN the BBY Facebook Group - https://www.facebook.com/groups/buildingbrandyou SUBSCRIBE to the BBY Podcast - https://podfollow.com/building-brand-you/ SIGN UP to the Brand You: Unlocked! Newsletter - https://www.artemisfutures.co.uk/newsletter-signup/ FIND OUT about The VICE Squad On-line Programme - https://www.artemisfutures.co.uk/tell-me-more-about-the-vice-squad/      CONNECT WITH KYM HAMER: LinkedIn - https://linkedin.com/in/kymhamer/ Instagram - https://www.instagram.com/kymhamerartemis/ Twitter - https://www.twitter.com/kymhamerartemis/ BBY Facebook Group - https://www.facebook.com/groups/buildingbrandyou Facebook - https://www.facebook.com/kymhamerartemis/ Website - https://www.artemisfutures.co.uk/ Schedule a Call at https://calendly.com/kymhamer/bbychat      HOSTED BY: Kym Hamer DISCLAIMER: The views, information or opinions expressed during the Building Brand You podcast series are solely those of the individuals involved and do not necessarily represent any other entities, agencies, organisations, or companies. Building Brand You is not responsible and does not verify for accuracy of any of the information contained in the podcast available for listening on this site. The primary purpose of this podcast is to educate and inform. This podcast does not constitute legal advice or services.   Subscribe to Building Brand You on Soundwise

Andreas Langl hat in Wien eine Firma für Mystery Shopping. Er und seine Mitarbeiter testen, ob Autoverkäufer, Bankberater, ja auch Baumarkt-Verkäufer, ihren Job so machen, wie es sich deren Chefs wünschen. Das erfordert viel Fingerspitzengefühl, damit es am Point of Sale nicht eskaliert. Denn meist geben sich Mystery Shopper bald nach ihrem Einsatz zu erkennen.Übrigens: Mysteryshopper kann fast jeder im Nebenjob werden. Vorausgesetzt man passt in die Zielgruppe des jeweiligen Produkts. Mehr dazu jetzt im Interview, in dem wir zuerst  über Andreas Vergangenheit im Profiradsport plaudern. Mein Name ist Stefan Tesch und ich treffe Andreas Langl zur Podcast-Aufnahme am Wiener Heldenplatz – wundert euch also nicht, wenn zwischendurch mal ein Fiaker zu hören ist. Über RelevantWebsite: relevantmagazin.atRedaktion & Produktion: Stefan TeschKooperationspartner: diebusinesslounge.at SIE WOLLEN EINEN EIGENEN PODCAST STARTEN? – WIR PLANEN UND PRODUZIEREN IHREN PODCAST!

Vamos a conocer a fondo nada menos que a la mejor tienda online de España. Freshly Cosmetics fue el ganador del Ecommerce Award a mejor ecommerce en octubre 2021. Vamos a charlar con Maria Borràs, su Marketing Manager, para aprender lo máximo de cómo trabajan su cuidada atención al cliente, su apuesta por producto propio, por no vender en marketplaces, su mix de medios con fuerte peso de social ads e influencers… Y los planes que tienen para profundizar en su apuesta por la fidelización. Enlaces de interés: Web de Amazon Pay [beloved sponsor]: https://amzn.to/3sxuYVg Telegram de Empleo de M4C: https://t.me/empleom4c Vídeo Mystery Shopper en Fnac: https://www.youtube.com/watch?v=O3RaqJGcCQ8 #M4CWebinar cómo vender en Zalando: https://www.crowdcast.io/e/optimizar-ventas-Zalando/register M4C Academy, para que os vaya sonando: https://m4c.academy

Für mehr Verbraucherschutz will die BaFin (Finanzaufsichtsbehörde) unter die Mystery-Shopper gehen. Das wird spannend, wenn verdeckte Testkäufe gemacht werden, um herauszufinden, was Kunden bei Banken, Versicherungen und in der Geldanlage so erleben. Was die ersten Ergebnisse sind, was noch so los sein wird, hören Sie in diesen spannenden Podcast.

The prospect of a Mystery Shopper can make team members a little wary. However, the value of the feedback that a Mystery Shopper provides is enormous. In this episode, I describe my Mystery Shopper process and share details of the Mystery Shopper Questionaire that I have designed.To access the Mystery Shopper Questionaire, go here: https://julieparkerpracticesuccess.com/wp-content/uploads/2022/01/Mystery-Shopper-Questionnaire.pdfIf you have any feedback and requests for specific content, contact me at julie@julieparkerpractcesuccess.com.auHead over to our website at Julie Parker Practice Success and find loads of information that can help you and your practice be more successful.Discover more about membership in The Club by going here: https://jpps-online-courses.thinkific.com/bundles/the-clubInterested in taking your personal, team, and dental practice to the next level? Contact Julie today to explore the possibilities for growth and success! Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting Our website is also packed with valuable information, free tools, and resources to support you on your journey. Be sure to check it out! If you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.

As the new year looms over the online retail landscape, brands need to identify (or maybe even need to recalibrate) what they deliver to consumers with ever-evolving shopping & usage habits. Join Scott & Ray as they chat with Rick West, CEO & Co-Founder of Field Agent, about shopper research, Field Agent's Marketplace platform, and the changing landscape of consumer insighting and research. As the first app on the Apple App Store to pay cash to its users, Field Agent has seen its fair share of changes in the eCom brand landscape so listen in as Rick shares his findings as well as the necessities brand owners will need to deliver the best shopping experience for their customers through customer research, insighting, and data gathering. This episode also delves deep into the significant importance of testing a product or brand concept before going to market as well as crafting the right questions to ask customers to fully understand their needs and desires from a product or a brand. Listen to this episode to discover the many nuances & "a-ha" moments consumer research can provide for your brand to bridge the need-gaps and to build up & maintain consumer loyalty. Trust us, this is an insightful episode you won't want to miss!For real-time updates, connect with Rick:Rick West on LinkedInField Agent LinkedInField Agent MarketplaceField Agent Buyer Meeting Success KitIf you enjoyed this episode, connect with us and share your feedback:Right Hook Digital on Facebook Right Hook Digital on InstagramRight Hook Digital on LinkedInWatch videos on our YouTube channelJoin our Growth & Greatness eCommerce group and connect with fellow business owners & digital marketers alike: Growth & Greatness eCommerce on Facebook If you want to learn more about us and what we do at Right Hook, visit our website: Right Hook DigitalFull episode transcript & chapter markers for this episode are available on the Growth & Greatness eCommerce Podcast Buzzsprout page!

Hear the back story about The Catalog Lady as well as the cool things she finds and sells. Tina has been a reseller on eBay for over 20 years and it shows!Email your comments, feedback and constructive criticism to me at Suzanne@SuzanneAWells.comGet your BOLO Book and eBay Calendar in my eBay Store here. Join my private Facebook group here.Find me on YouTube here.Join my online school for eBay sellers here.Visit my website here.Happy Selling!

We've all heard of mystery shoppers, but Anna never thought they were actually real. And then she met one, and had to find out more! Carey Medina from IPSOS trains new mystery shoppers for a living, and she gives Anna and Raven a behind the scenes look at Anna's dream job

Mystery shopping and Customer Service specialist, Claire lives to inspire global businesses to thrive by delivering exceptional customer experiences in measuring and improving employees' performances. She is a #5 Top 30 Global Customer Service Guru  UK, Top 10 CX Influencer and CX Thought Leader 2020. With 3 decades of expertise in Mystery shopping and Customer Service, Claire, AKA The Busy Queen Bee, is an authority in the Customer Experience Industry bringing a more holistic and comprehensive approach to Employee and Customer experience.  Click here to visit our blog and get more information and special offers. https://foxtalksbusiness.ca/blog/f/the-importance-of-service. She is also the Author of 3 books; Thrive with the Hive, Thriving by Caring and The Secret Diary of a Mystery Shopper

Der Opernsänger Robin Liebwerth ist der geborene Side Hustler. Schon mit sechs Jahren hat er seinen Großeltern ein Staubsaug-Abonnement verkauft. In diesem Interview spricht er über sein Lieblings-Nebeneinkommen, das Mystery Shopping. Geld mit Shoppen verdienen Der einzige Kurs zum Thema "Business als professioneller Testkäufer" in Deutschland! Absolut neu!Support the show (https://www.buymeacoffee.com/Nein2Five)

Will Hewitt & Bruce Porter are both extremely experienced and knowledgeable Golf Industry operators who having spent decades working within both Private Member and Resort Golfing environments now help drive 59Club forward.59 Club are a Mystery Golfer, Surveys and Training organisation who help Clubs and Facilities improve their service levels, interaction with members and customers and train their staff.In this episode we discuss mystery golf reports and how the results provide such strong management tools, surveys and the power of the data that both large and small ones can produce, staff training and what to look forward to in 2021 and in the post COVID era.To find out more about 59Club please visit their website: www.59clubuk.com

El mystery shopper es una persona contratada por una empresa para que realice la visita de un negocio, haciéndose pasar por cliente y viviendo todas las interacciones que le ofrecen.    Lo ideal es que nadie sospeche que esa persona ha sido contratada por la compañía a efectos de que todo lo que suceda, no sea forzado.    Según cada negocio, el mystery shopper va a levantar información del negocio como :  - Tiempo de atención   - Calidad del producto - Si se cumplen los protocolos de seguridad correspondientes    - Atención al cliente   - Speech de los trabajadores   - Educación Y revisar todo lo que se considere que esta fuera del guión.    Muchas veces, esta herramienta puede ser muy precisa al momento de detectar posibles "fallas" que se den en el negocio y que estén impactando negativamente en el cliente.    #marketing #negocios #customerexperience #clientes #customer #experienciadecliente #experienciadeconsumidor #mysteryshopper

Claire Boscq Scott is a wonderful entrepreneur and she is a mystery shopping and Customer Service specialist. Claire lives to inspire global businesses to thrive by delivering exceptional customer experiences in measuring and improving employees’ performances.   No. 5 Top 30 Global Customer Service Guru, UK Top 10 CX Influencer and CX Thought Leader 2020, with three decades of expertise in mystery shopping and customer service, Claire, AKA The Busy Queen Bee, is an authority in the Customer Experience industry. She brings a more holistic and comprehensive approach to employee and customer experience.   She is a Keynote Speaker, Consultant & trainer specializing in retail and hospitality. Author of 3 books, Thrive with the Hive, Thriving by Caring and launched in September 2020, No 1 Amazon Best Seller and Hot New Release in customer service; The Secret Diary of a Mystery Shopper. Her online Learning and Development platform BQB CX Institute offers a wide range of online and onsite training and has developed her Caring Service Culture Leadership Programme a game changer for many organizations who want to become truly customer centric.   Questions   Could you share a little bit about your journey for us? I know that I read your bio and it was just amazingly fantastic. We like to hear from our guests, a little bit about their journey, how it is that you got into what you're doing today, into mystery shopping, into being a customer experience thought leader, a little about how you got to where you are today. You have quite a few books as it relates to customer experience and mystery shopping as we read when we're reading your bio. But your most recent book that you published earlier this year right at the onset of COVID is The Secret Diary of a Mystery Shopper. So could you tell us a little bit about that book? Who is it for? And also, I think it's important to also if you could share with us, persons think mystery shopping is only for companies that are big, large organizations. What is your idea on that? Do you think everybody needs to do mystery shopping? And can it be done on a small scale versus a large scale? And how do you approach it? How have you seen customer experience evolve or not evolve? I've seen that and I think it's gotten worse as a result of the pandemic. I think customers are paying more attention to how they're being served, especially how they're being treated when they enter your establishment, and the pandemic has brought that more to the forefront. Of course, I know it can be more cultural in some countries or in some regions. What has it been like in your areas? Could you share with us maybe what's the one online resource, tool, website or app that you absolutely can't live without in your business? Could you share with us maybe one or two books that have had the biggest impact on you? Could you share with us one thing that's going on in your life right now that you're really excited about? It could be something that you're working on to develop yourself or something you're working on to develop your people. Where can listeners find you online? Do you have a quote or a saying that during times of adversity or challenge, you'll tend to revert to this quote; it kind of helps to keep you focused or just get you back on track if you feel like you are getting derailed.   Highlights   Claire’s Journey   Claire mentioned that the similar background as Yanique. Her dad had a restaurant, so she kind of grew up in that environment and when you're in that environment, you either love it or hate it, so she loves that. She loves the interaction with customers. She loves seeing people having fun. And so she did her catering school, hotel and service management hospitality in Nice, down the south of France. And so she’s French originally.   And then she knew she had to speak English. She had to be able to speak better English if she wanted to do something with her life. So, she made it a mission to try to find a job somewhere she could speak English. And she found this little tiny island right across the Somalo between France and England, which is called Jersey. And that was her very first time in Jersey when she was just 18 years old, young girl, just coming out of catering school. And so, she did a few seasons. She was doing the ski resort seasons in France and then Jersey in the summer. And then she went and work at Disney World in Florida.   So that was 25 years ago, that was her very first serious approach on customer experience and what truly the word means about customer experience and employee experience. And anybody who's worked out there, 25 years ago seems like it was a couple of months ago. They had such an incredible time in terms of the training and terms of the environment, in terms of everything that is done in the organization, it really is to put the customers in the middle of everything that they do. So when she came back from America after a year working there, she knew she wanted to continue in that path. And so she continued in hotels and started managing hotels. And she moved back to Jersey on this little island when she first came when she was 18 to actually run the hotel, she went there to be a little receptionist a few years before, which was interesting.   So very much in the receiving end of the service industry, very much in the receiving end in trying to help their customers and really kind of delivering those great service. And about 11 years ago, she used to work in a hotel which was a UK group, and they had mystery guest and those guests had to be flown over from the UK to actually be able to perform mystery guests.   And she was thinking, “Well, surely we should be able to do that locally.” and she realized that at the time there was no one on their little island which was doing the mystery shopping, so the measurement of customer experience. And that's all it all started really, a little idea thinking, “Well, perhaps I could do that.” And so, she handed her notice in, she sold her house, she got divorced and she started her own business and that was it. Well, if you're going to do it, you may as well do everything at once.   The core of the business was measuring the customer satisfaction and the employee performances, of course. And as you do the measurement and as you help the companies, your clients to analyze results, you realize there's a lot of gaps in the businesses. So you realize that really they haven't got some great standard, they don't really understand what the customer experience is about or the customer journey. They have no employee experience mapping in their toolbox. They’re training the staff, but they're not really training them regularly or consistently or with the right materials. So, there's a lot of work needed to be done before you could actually measure. And so, over the years, from really doing the mystery shopping, which is almost the last part of it, she started helping the businesses throughout the whole employee and customer strategy.    Who is Mystery Shopping Really For? Can It Be Done on a Small Scale vs. Large Scale?   Claire agreed and stated that she thinks that's mystery shopping is probably one of the easiest way and quickest way to really realize where you are at this moment in time is in terms of your performances in your business.   You could pull CX strategy, it could take four months, six months before you start embedding things and implementing trainings and new strategies and you start seeing some changes. With mystery shopping, it's a measurement, so you're creating a questionnaire where you want to really see what the objectives of these are about, were you're trying to achieve. And then you're sending out mystery shoppers, they're answering the questions and there you go.    Within 48 hours, really, you can have some results and you can start being able to improve areas, celebrating success of course, you always want to celebrate success, but improving areas which are potentially being identified as needed a little bit of TLC.   So, mystery shopping, yes, very much. For a very long time, it's been seen as a large organization and possibly also bricks and mortar, so retail industry rather than anyone else. Potentially, yes, hospitality as well, you got the hotel inspectors kind of things, but it has very, very much grew, and especially with this year a huge boom into different communications, because suddenly we were not face to face.   Suddenly we were all online, suddenly we were using WhatsApp, suddenly we were using some new communications channels that we never had before or very, very small amount of people were. So it really started to think, “Well, actually, well, if we are communicating with our customers this way, we also need to measure this way. So, your website needs to be looked at, when is the last time you've actually read your website? When is the last time you've actually pressed on the buttons of your website to see what is working, what isn't working? And how long does it take for an inquiry to come to you? How do you answer to the customers? What are the words you are using?   And so, all those things which are the journey mapping and when we talk about journey mapping, whether it's online, on the phone or face to face, it's exactly the same. And whether you’re soloproneur or a large organization, you need to know what is happening in your business and how you're delivering the services or the promise of your services. How is it fulfilled? So there are a lot of new areas, which is a reason why she has published a book as well. Claire stated that she guess Yanique has got quite a few stories as well in her little handbag of good service, bad service, those kinds of things.   So, she has had this book, she has been keeping stories of mystery shoppers been incredible over the years, so she thought, isn't it just a perfect opportunity that we have the pandemic and businesses are looking at what they're doing and how they're doing it, to give some ideas on what is good, what doesn't look good, what you should be doing and what you shouldn't be doing. So, The Secret Diary of a Mystery Shopper kind of says it all on the title. They are true stories from mystery shoppers, some stories were from people who had given her some stories of good service and some stories are the bad stories and also the exceptional stories, because she believes positive breeds positive. So, it show things are going well, you can show things where they've done an amazing job here, give people the ideas and thinking, “Oh, well, if they can do it, I can do it, too.” So, that's why The Secret Diary of a Mystery Shopper was published and very, very quickly it was in her head. She’s seen, she’s written, she’s seen herself on stage doing that keynote and talking about it and doing that. She even thinks it should be a great series.   So, you learn by stories better because people can relate and use that as well on your website, we connect on an emotional level. And so, if you're connecting with customers, whether it's a good emotions or whether it's bad emotions, your customers will remember you for sure.   Me: So, basically, to sum up what you've said, you're basically saying that mystery shopping is something that all organizations should do. And even if you do it on a small scale, just to get an idea of what is happening, because I find a lot of executives are totally disconnected from what's happening on the ground with their actual customers, especially if they don't make it an intentional act of theirs to interface as a customer themselves, whether to call the business as you said, or visit the website and click on a few buttons or even shop with the business, go in as a regular customer to a branch that you probably would have never visited before to have that experience yourself, because then you'll understand why your customers complain, what are some of the pain points they're having and where are the opportunities that exist that could be improved? Maybe some are low hanging fruit things that you could change effective immediately and so may require a little bit more investment and thought.   Claire agreed and shared that one thing that she has done as well during the pandemic, obviously with no face to face, she has created an online course on how to set up a mystery shopping program because she has seen a lot of clients locally, smaller businesses who they had conversation with and said, “Clair, I'd love to do it, but I can't afford your pricing. I can't afford to get an organization to do it for me.”   And so they go off and then they put a little questionnaire together, they’ll ask their friend and family to do it. And then it comes back with not very good responses, they come back with moans rather than objective responses. And so they think, “Oh, well, that thing doesn't work.” And then they let it go and they're not getting the right information.     So, she put that program together to actually help the smaller organization, so they can do it right and they can follow the steps. She gave templates of a mystery shopping questionnaire, she shows them how they should train their friends and family if they're going to use friend and family, there's a little video on how to be a mystery shopper. And so those kinds of things are important, you need to know what is going on in your organization otherwise, how do you manage it? It's an important part of that customer experience strategy. Absolutely.   How Has Customer Experience Evolved or Not Evolved as a Result of the Pandemic?   Claire shared that she thinks the first thing that it has brought to the company; they straight away got into a fire fighting mode where everything gets dropped off. So, for her, she lost all her clients in three days and it was quite remarkable and quite a shock in thinking, actually. Is it really what you should be doing?   When there's something where people are going to need more help and support, should you be letting go all the training, should you be letting go all the exercises and the help, the support you're giving so you can actually give even better customer service during a pandemic? But, you can understand people, and she thinks that's the biggest problem in a kind of a bigger challenge is really, it's that CX or EX employee experience and customer experience isn't seen as a benefit, but as a cost.   So, a company will stop that because they see it as a cost rather than seeing it, wow, our employees are going to need more support, they need more training on how to handle those customers who are scared, how to handle customers who are going to be shouting, how can we give them some emotional intelligence training? How can we teach them a bit of resilience? How can we teach them a bit of mindfulness so they can actually feel better in themselves?   So, there are a lot of things that really could be done and should have been done and some companies have been absolutely incredible by the way they've turned things up and certainly have moved from the customer experience being in the forefront to the employee experience coming at the forefront. And that for her is an important part of it, because if we have no employees, if the employees aren’t feeling well, if they're not happy, if they're not content, if they don't feel valued and cared for, they won't care for your customers.   So businesses need to bring more care into what they do, they really do need to bring more care into the organization. And she always talked about the Yin and Yang so she always has a bit of a holistic approach to CX. And the Yang energy, it's not, “Let's do it. Let's go, let's go, let's go. More figures, more sales, more this, more that.” Whereas, we need to bring a little bit of that Yang energy where we actually pause and we actually ask our employee how they feeling today, we go and see our customers and we shake their hands and we remember their names and we connect with them on an emotional level. And that's really the difference between the Yin energy and not caring energy and that Yang energy, which is all that pandemic scarcity and anxiety, then everybody's trying to fire fight against.   App, Website or Tool that Claire Absolutely Can’t Live Without in Her Business   When asked about an online resource that she can’t live without, Claire shared that her personal business, she uses OneNote, which is part of Microsoft's 365. And she has been using it for quite a few years now. And she walks a lot in the morning, she goes for almost 45 minutes, 50 minutes walk in the morning so she can make some notes, she can copy paste, and she can write a speech. OneNote has been something really, really incredible. She uses it absolutely every day. And the last few months, obviously with a pandemic as well, she has been doing a lot of videos and a lot of video recording and she has been using a software called Camtasia.   So, she’s going to send Yanique The Queen Bee Christmas message that she just recorded and then you'll see how she actually have done with that on Camtasia. And she’s really getting the hang of it and thinks videos are very, very powerful way to get ourselves more visible, more credible, more likeable, people relate to you when they see you and you're able to share message. And it's that visual and you can also add a bit of music and all that kind of thing. So, there's a real something about video that makes it quite powerful.   Books That Have Had the Greatest Impact on Claire   When asked about books that have had the biggest impact, Claire shared that the obviously The Secret Diary of a Mystery Shopper, pull that one in. Claire shared that she is a Feng Shui practitioner. So for her, just the same for her, but she brings Feng Shui into the environment of their clients. So, again, the environment will affect where people perform, if you feel good in your environment, you will deliver great, amazing service. If it's dark, if there are no colours, if it's cluttered everywhere, no one's going to perform the way they should be.   So, she discovered Feng Shui probably about 10 years ago now. And one of the books that really got her going was Move Your Stuff, Change Your Life: How to Use Feng Shui to Get Love, Money, Respect, and Happiness by Karen Rauch Carter. And it was very simple, so it was more of a European Weil Feng Shui. And then she went on, she had got trained with Davina McKale, who is Feng Shui Master. And so she has developed quite a lot of the Feng Shui in her leadership program. When she does a big program with organization, they will look at the culture, they will look at the environment, they will look at people and they will look at a customer. So those are the four areas where she really, really focuses when they do a big program on CX. So it's a great book to read. So, started with the Feng Shui, that's a really simple and really easy way to get started.    What Claire is Really Excited About Now!   Claire shared that the idea that The Secret Diary of a Mystery Shopper was kind of a catalyst to start for her, a repositioning in terms of her keynote speaking, in terms of her consultancy, because there's quite a lot of CX experts out there and everybody seems to be doing CX at the moment, which is great. It's really good because you kind of bring a whole new forces and a whole new energy in terms of people wanting to help.   But she really wanted to reposition the mystery shopping as the key part of what she does. So her new keynote is can you afford to be clueless about your customer service? So, she’s doing a new keynote with the book, she’s preparing next year, possibly doing a audible book with a new story, more stories. And the idea is also to share the book, translate it in different countries and actually add more stories with the different countries that they talk to. So, there are a few things that are in the pipeline that she’s got for next year.   Where Can We Find Claire Online Instagram – @claireboscqscott Twitter - @cbsbusyqueenbee LinkedIn – Claire Boscq-Scott Facebook - ClaireBoscqScott Website – www.busyqueenbee.com    Quote or Saying that During Times of Adversity Claire Uses   When asked about a quote or saying that helps her to keep focus, Claire shared her kind of strapline is bringing more care into what you do, bringing more care into your employees, your environment and your customers, and you will have a thriving business and she thinks that's an important part. We do get busy, on the busy, busy side of it but if that pandemic has showed us something is, if we don't care for our employees, well, they're never going to perform, they're going to be working remotely and not feeling any love from anybody. And so it’s really important that we really care for our environment, for our people, and then our customers.   Me: It’s funny you mentioned that because when I started this business, the vision for the company is “To Create a More Caring World” but the reason why I came up with that tagline is, when I was a little girl, I used to watch this cartoon on Disney Channel called the Care Bears and they all have these little different care symbols on their tummies and when they shine their light on everybody, it transforms them into being more kind or more generous. And that was my vision for when I started business that at the end of the day, whatever I’m doing with a business whether it’s through market research, mystery shopping, customer service training, leadership training, it all should be with the mindset that I’m trying “To Create a More Caring World” like a care bear. So, it’s really nice to know that we may not have thought of it from the same perspective, but we definitely have the same goal in mind.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners   Links The Secret Diary of a Mystery Shopper: True Customer Service Stories through the eyes of a Secret Shopper: The Good, The Bad and The Exceptional by Claire Boscq-Scott Move Your Stuff, Change Your Life: How to Use Feng Shui to Get Love, Money, Respect, and Happiness by Karen Rauch Carter   The ABC’s of a Fantastic Customer Experience   Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC’s of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Have you heard the story of the mystery shopper that never was? What if there was an easy trick to improve performance and company morale? If you're tired of callbacks or wasted money and wasted time, this trick can turn your company around. Today's #AskaHouseCleaner sponsors are Savvy Cleaner Training for professional house cleaners and maids. #AnglaBrown #SavvyCleaner *** RATE THIS SHOW *** https://sotellus.com/r/savvy-cleaner *** RATE THIS PODCAST *** https://ratethispodcast.com/askahousecleaner *** TRAINING & CLEANING CERTIFICATION *** https://SavvyCleaner.com/Calendar-of-Courses *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown ***FUNNY CLEANING SHIRTS – DAILY GIVEAWAY*** Enter to Win - https://funnycleaningshirts.com *** MORE VIDEOS ON THIS TOPIC *** How to Improve Company Culture - 8 Tips That Work by Jb Kellogg - Marketing 360 - https://youtu.be/AfrDJLkK59M Here Are Top 5 Tips to Boost Employee Morale and Motivation - Wolfionaire - https://youtu.be/-bngRsuWye0 Missing the Obvious in Employee Recognition | Claire McCarty | TEDxUWRiverFalls - https://youtu.be/JWlzc6x5u10 Stop Trying to Motivate Your Employees | Kerry Goyette | TEDxCosmoPark - TEDx Talks - https://youtu.be/7lhVUedc1a4 3 Ways to Create a Work Culture That Brings out the Best in Employees | Chris White | Tedxatlanta - TEDx Talks - https://youtu.be/2y8SA6cLUys *** GOOD KARMA RESOURCES FROM THIS EPISODE *** These good karma links connect you to Amazon.com and affiliated sites that offer products or services that relate to today’s show. When you click on the links and buy the items you pay the exact same prices or less than if you found the links on your own elsewhere. The difference is that we make a small commission here at the show for sharing these links with you. 365 Ways to Motivate and Reward Your Employees Every Day: With Little or No Money - https://amzn.to/2LS5uNL Carrots and Sticks Don't Work: Build a Culture of Employee Engagement with the Principles of RESPECT - https://amzn.to/2LTU3F8 Managing to Have Fun: How Fun at Work Can Motivate Your Employees, Inspire Your Coworkers, and Boost Your Bottom Line - https://amzn.to/31aWkQa Engaging the Hearts and Minds of All Your Employees: How to Ignite Passionate Performance for Better Business Results - https://amzn.to/2K76f3q It's the Manager - https://amzn.to/2LT1TyR *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** LinkedIn: https://www.linkedin.com/in/savvycleaner/ Facebook: https://Facebook.com/SavvyCleaner Twitter: https://Twitter.com/SavvyCleane Instagram: https://Instagram.com/SavvyCleaner Pinterest: https://Pinterest.com/SavvyCleaner *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. And cleaning company expansion help. Our host, Angela Brown, ran and managed one of the largest independently owned cleaning companies in the Southeast for 25-years. She’s the CEO, and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com *** VIDEO CREDITS *** VIDEO/AUDIO EDITING: Kristin O https://savvycleaner.com/reviews/kristin-o POST PRODUCTION: Amber O https://savvycleaner.com/reviews/amber-o HOST: Angela Brown https://savvycleaner.com/reviews/angela-brown PRODUCER: Savvy Cleaner https://savvycleaner.com

Learn about the mysteries of mystery shopping, texting for help, and why channel switching is a good way to anger your customers. Bite-Sized Delight From the Episode: • Mystery Shoppers Reveal Experience Secrets - Claire Boscq-Scott’s book The Secret Diary of a Mystery Shopper offers exceptional findings from the observations of unknown shoppers. • The Evolving Role of Text Messaging - Customers are familiar with text messaging - but not with using text to communicate with businesses. Take the time to teach them and this could become a great way to stay in contact. • Don’t Switch Them to a Different Channel - Pushing customers to your preferred communication channel instead of meeting them where they are is not only frustrating to them, but it increases the likelihood of a negative experience overall. Are You Looking for Things We Referenced? • The Secret Diary of a Mystery Shopper by Claire Boscq-Scott • “5 Ways To Stay Ahead of the Competition” - by Podium • Experience Points Find more links and a full transcript of the show at: http://ExperienceThisShow.com. See you next week!

In this Episode of Backyard Church: What would happen if a religious skeptic attended church for the very first time?  We sent our first "church mystery shopper" into a church undercover to find out!  This is the tell-all interview from a first time church attender! 

Top Takeaways: -      It’s important for any and every business to measure the level of service they provide. After all, you can’t change what you don’t measure. Mystery shopping is one method of measuring the customer experience a business provides. -      When designing a mystery shopping or other measurement/feedback program, it’s important to first understand what you’re trying to measure. -      Follow the customer journey as closely as possible to get the best read on what the customer experience is like. -      Mystery shopping and measurement programs are effective everywhere—in both B2B and B2C businesses and both inside and outside the organization. -      Measuring your customer service and experience gives you an objective perspective of what works and what doesn’t work. -      Once you get your results, you must use them. Develop new strategies and implement training where it’s needed. Continue to measure. Identify gaps and celebrate success. Over time, this will vastly improve your CX. -      Design and roll out an internal program before an external one. In other words, focus on your employees and their experience first. Get everyone in alignment with your mission and how they play a part in the customer journey. -      Remember that the beliefs and behaviors of leaders and managers will be passed on to employees. Leadership must model the actions and attitudes they want to see in their employees. It starts at the top. -      Now, more than ever, companies must take care of their customers, across every touchpoint and channel. Start by putting people (employees and customers) at the center of your business and show that your truly care. Quote: “Being able to measure customer service gives you feedback on where to develop new strategies and implement training. Then, measure again to identify gaps and celebrate success.” About: Claire Boscq-Scott is keynote speaker, consultant and trainer specializing in retail and hospitality with over three decades of mystery shopping and customer service experience. She is the author of three books, the latest of which is The Secret Diary of a Mystery Shopper. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode I chat with Claire Boscq-Scott all the way from the Jersey Isle who shares with us her tales, strategies and implementation of her mystery shopping company over the past decade with her clients throughout the UK, Europe, Asia and Africa. With the launch of her “tell all” book The Secret Diary of a Mystery Shopper, if you have customers this is a must listen.  Link to Book: https://www.claireboscqscott.com/books/the-secret-diary-of-a-mystery-shopper/

On this weeks episode, we REUNITED and we are back in the STUDIO YES!!! Quality will be back to 100 - we thank God. We talk about feeling bad for spending money, going back to therapy and our Spotify takeover! (TW) as Vic talks about harassment and assault at work. ⠀ Here are some mental health services: www.instagram.com/p/CBIo8vSJH1s/ HOSTS:⠀ Jas: twitter.com/jas_bw + www.instagram.com/jas_bw/ Vic: twitter.com/victoriasanusi + www.instagram.com/vicsanusi/ ⠀ BGL socials: www.instagram.com/blackgalslivin/ + twitter.com/blackgalslivin/ ⠀ Let us know who you would like to see on a future episode using the hashtag #blackgalslivin⠀ ⠀ Artwork by @thecamru

Marcus - A German National - and I, first got to know about each other when Marcus promoted the DACH Customer Experience Awards. You will hear Marcus talk about them at the end of the podcast. 

But then I learned about his passion - Mystery Shopping - for big international blue chip companies such as DHL or Singapore Airlines, testing all their customer interaction channels - Including Chat Bots - Yes - Chatbots! 

 Marcus is the Managing Director of OmniTouch International, helping and inspiring organisations in their goal to reach excellent Customer Experience. With nearly 16 years consulting, training & research experience in Customer Experience, Marcus made it his mission in 2019 to bring a professional and inspiring Customer Experience to the DACH region. For more than 18 years, OmniTouch has - through workshops, certification programs, Mystery Shopper research and consulting – worked worldwide to inspire and help people in the Customer Service, Contact Centre and Customer Experience industries. In addition to his Customer Experience background, Marcus helps businesses to develop opportunities, grow markets and manage operations, employees and clients. Earlier in his career Marcus was a scientist and Managing Director for Metrohm AG, a Swiss company that supplies chemical analysers. - Another possible reason why we hit it off at first discussion.

 Marcus earned a Master of Applied Science degree in Chemistry from Europa Fachhochschule Fresenius and the Leonardo da Vinci stipendium. 
 LinkedIn Profile: https://www.linkedin.com/in/marcusvonkloeden/ Omnitouch International: https://www.omnitouchinternational.com/ DACH Customer Experience Awards: https://www.dach-cxa.com/ My Podcast is produced by: https://www.unavoided.com

Welcome to the Mystery Shopper episode, where Alex Her, Global Employer Brand Program Manager at Informatica is my special guest. Listen closely to the insights he shares on how to enhance the candidate experience and improve your company's employer brand. If you like what you hearing on this podcast please subscribe wherever you enjoy podcasts and do share with others. If you like what you're hearing on this podcast please subscribe wherever you enjoy podcasts and please share with others. Want to comment, discuss, provide feedback you can send me a note via LinkedIn, or via the contact form on our website TheCX.xyz or via audio message below. This episode originally aired on Friday, May 22, 2020. Thanks for listening! Chuck Solomon Host of The Candidate Experience Podcast Resources: Talent Brand Alliance - FaceBook Group https://www.linkedin.com/in/alexher/ Careers @ Informatica Life @ INFA - LinkedIN Life @ INFA - Twitter #candidateexperience #candidatejourney #employerbrand #HR #talentacquisition #culture #workplaceculture #recruiting #worklifebalance #worklifeboundaries #recruitmentmarketing #employerbranding #diversity #diversityandinclusion #processimprovement #mysteryshopper #employerbrand --- Support this podcast: https://anchor.fm/candidate-experience/support

Welcome to the Mystery Shopper episode, where Alex Her, Global Employer Brand Program Manager at Informatica is my special guest. Listen closely to the insights he shares on how to enhance the candidate experience and improve your company's employer brand. If you like what you hearing on this podcast please subscribe wherever you enjoy podcasts and do share with others. If you like what you're hearing on this podcast please subscribe wherever you enjoy podcasts and please share with others. Want to comment, discuss, provide feedback you can send me a note via LinkedIn, or via the contact form on our website TheCX.xyz or via audio message below. The full episode will be aired on Friday, May 22, 2020. Thanks for listening! Chuck Solomon Host of The Candidate Experience Podcast Resources: https://www.linkedin.com/in/alexher/ Careers @ Informatica Life @ INFA - LinkedIN Life @ INFA - Twitter #candidateexperience #candidatejourney #employerbrand #HR #talentacquisition #culture #workplaceculture #recruiting #worklifebalance #worklifeboundaries #recruitmentmarketing #employerbranding #diversity #diversityandinclusion #processimprovement #mysteryshopper #employerbrand --- Support this podcast: https://anchor.fm/candidate-experience/support

Es importante que vivas la experiencia que tienen tus clientes al momento de conocerte, de comprar tus productos y del servicio post venta. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/juan-jose-recao/support

How do we bounce back after all the holiday spending? Here are some creative ways to recoup some cash! #experiencetheaaronadvantage http://snip.ly/dck9m letgo: http://snip.ly/38mnt Bookscouter: http://snip.ly/6aevm Decluttr: http://snip.ly/43887 Acorns http://snip.ly/gf30j 10 Free Events: http://snip.ly/um7jb Be a Mystery Shopper: http://snip.ly/o0d7u Follow me online here: Instagram: http://instagram.com/theaaronadvantage/ Facebook: http://facebook.com/TheAaronAdvantage Twitter: http://twitter.com@AaronAdvantage Snapchat: http://snapchat.com/add/amluttrull Medium: http://medium.com/@aaronluttrull YouTube channel link: https://www.youtube.com/channel/UCSPEPbTa8I2yTPH3EWCt82A http://www.theaaronadvantage.com

Sé un mystery shopper en tu tiempo libre y gana dinero

An auditor is an important ingredient to a Mystery Shopping Exercise. His views, his challenges and his methodology of conducting an audit, makes a lot of impact on how a Mystery Shopping result would come. A demographically divided auditor profile helps us understand the mapping of auditors to brands. In this episode of Mystery Shopping Talkies, Madhura will be conversing with Sadhna, a private tutor and a Freelancer, about her experiences for working with different brands, challenges faced by her while conducting Mystery Audits and tips to become a pro Mystery Shopper.

An auditor is an important ingredient to a Mystery Shopping Exercise. His views, his challenges and his methodology of conducting an audit, makes a lot of impact on how a Mystery Shopping result would come. A demographically divided auditor profile helps us understand the mapping of auditors to brands. In this episode of Mystery Shopping Talkies, Madhura will be conversing with Tirthankar, a working professional & an automotive enthusiast, about his experiences for working with different brands, challenges faced by her while conducting Mystery Audits and tips to become a pro Mystery Shopper.

An auditor is an important ingredient to a Mystery Shopping Exercise. His views, his challenges and his methodology of conducting an audit, makes a lot of impact on how a Mystery Shopping result would come. A demographically divided auditor profile helps us understand the mapping of auditors to brands. In this episode of Mystery Shopping Talkies, Madhura will be conversing with Paresh, a 23 years expert in the industry, worked with biggest of the brands in India, about his experiences for working with different brands, challenges faced by her while conducting Mystery Audits and tips to become a pro Mystery Shopper.

An auditor is an important ingredient to a Mystery Shopping Exercise. His views, his challenges and his methodology of conducting an audit, makes a lot of impact on how a Mystery Shopping result would come. A demographically divided auditor profile helps us understand the mapping of auditors to brands. In this episode of Mystery Shopping Talkies, Madhura will be conversing with Sayli, a Chartered Accountant, about her experiences for working with different brands, challenges faced by her while conducting Mystery Audits and tips to become a pro Mystery Shopper.

An auditor is an important ingredient to a Mystery Shopping Exercise. His views, his challenges and his methodology of conducting an audit, makes a lot of impact on how a Mystery Shopping result would come. A demographically divided auditor profile helps us understand the mapping of auditors to brands. In this episode of Mystery Shopping Talkies, Madhura will be conversing with Megha, a Mother and experienced professional, about her experiences for working with different brands, challenges faced by her while conducting Mystery Audits and tips to become a pro Mystery Shopper.

An auditor is an important ingredient to a Mystery Shopping Exercise. His views, his challenges and his methodology of conducting an audit, makes a lot of impact on how a Mystery Shopping result would come. A demographically divided auditor profile helps us understand the mapping of auditors to brands. In this episode of Mystery Shopping Talkies, Madhura will be conversing with Christina, a homemaker, about her experiences for working with different brands, challenges faced by her while conducting Mystery Audits and tips to become a pro Mystery Shopper.

A person should always be aware of the kind of Mystery Shopping Company he/she is registering with. In this episode of Mystery Shopping Talkies, our team members - Neerja and Sita tells us about the things one should check before signing up as a Mystery Shopper with a company.

So you've decided you want to get into the field of Mystery Shopping. What next? In this episode of Mystery Shopping Talkies, our FloorWalk team members - Gauri and Laxmi inform us about the things we should consider before registering as a Mystery Shopper.

Are you eligible to become a mystery shopper? If yes, then what sort of Mystery Audits are there for you? In this episode of Mystery Shopping Talkies, our FloorWalk team members - Pooja and Renuka walk you through what are the different types of mystery shopping and how you can become a mystery shopper as well.

Earl and his investigative team along with Mystery Shopper, Agent Thunder, visit Wayne Akers Ford, a large volume Ford dealer in West Palm Beach to see if the salesman will disclose an advertised used car with a recalled Takata Airbag. Will the car dealer disclose the recall to Agent Thunder? Listen to find out! “Disclosure: Earl Stewart is a Toyota dealer and directly and indirectly competes with the subjects of the Mystery Shopping Reports. He honestly and accurately reports the experiences of the shoppers and does not influence their findings. As a matter of fact, based on the results of the many Mystery Shopping Reports he has conducted, there are more dealers on the Recommended Dealer List than on the Not Recommended List he maintains on www.GoodDealerBadDealerList.com”

Earl and his investigative team along with Mystery Shopper, Agent Thunder, visit Wayne Akers Ford, a large volume Ford dealer in West Palm Beach to see if the salesman will disclose an advertised used car with a recalled Takata Airbag. Will the car dealer disclose the recall to Agent Thunder? Listen to find out! “Disclosure: Earl Stewart is a Toyota dealer and directly and indirectly competes with the subjects of the Mystery Shopping Reports. He honestly and accurately reports the experiences of the shoppers and does not influence their findings. As a matter of fact, based on the results of the many Mystery Shopping Reports he has conducted, there are more dealers on the Recommended Dealer List than on the Not Recommended List he maintains on www.GoodDealerBadDealerList.com”

Solomon 2.0 is inspiring the next generation of hospitality leaders to "Dream Big." Check out this week’s episode of Digital Hospitality to hear the story of Howard and Debra Solomon, hospitality industry veterans who have used digital media to grow their Solomon 2.0 consulting business. https://youtu.be/K0DAP0Na040 You are only as good as the people around you. If the leadership team is lacking, your business will as well. According to the National Restaurant Association, the hospitality turnover rate rose to a post-recession high of 74.9 percent last year. Dreaming Big with Solomon 2.0 Digital Hospitality host Shawn Walchef visited Howard Solomon and Debra Solomon at their home in La Jolla, California to talk about improving the culture of a business, inspiring millennial staff to dream big, and why they implemented video into their Solomon 2.0 consulting company. Even Sam the Cooking Guy, who has more than one million YouTube subscribers, has been inspired by Howard and Deborah Solomon. Every week it is our job to bring you compelling guests that will add value to your business. We know how valuable your time is, so thank you for spending it with Digital Hospitality. Remember, if we can’t tag you online, we can’t pimp you online. Email Digital Hospitality at podcast@calibbq.media to sponsor the show or to get in touch. Fast Facts about Solomon 2.0: 1. Howard Solomon's leadership experiences span more than 40 years. He has held executive positions with the Hard Rock Café, Cheesecake Factory, and the Wolfgang Puck Food Company. 2. Debra Solomon has worked for brands like Hard Rock Cafe, Southwest Airlines, and Noah's Bagels. The majority of her career was spent leading The Solomon Group, where she developed and built their Mystery Shopper division to over 200 accounts. 3. Howard Solomon has inspired thousands of leaders through his inspirational and motivational Key Note talks on Leadership and Culture. 4. Solomon 2.0 provides Leadership Coaching, Mentoring and Training for Gen Z, Millenials and beyond. Visit CaliBBQ.media and email podcast@calibbq.media to get in touch. Special thanks to Blue Vision Entertainment, our amazing video team, as well as Mithril Media for this killer new website at www.calibbq.media. This episode of #digitalhospitality is brought to you by Up N’ Go, a mobile payment solution that we use at Cali Comfort BBQ in Spring Valley, California. On this episode of Digital Hospitality: Howard Solomon and Debra Solomon from Solomon 2.0 — www.solomonleaders.com Instagram: www.instagram.com/solomonleaders/ Facebook: www.facebook.com/SOLOMONLEADERS Twitter: www.twitter.com/solomonleaders Thank you for watching and listening to Digital Hospitality, the podcast where we help business owners develop a mobile first internet strategy by sharing stories of innovative brands and personalities who are outranking the competition in search results. If you enjoyed it, please rate, subscribe, and share. Follow Digital Hospitality and CaliBBQ.Media at: Instagram: www.instagram.com/calibbq Twitter: www.twitter.com/calibbqmedia Facebook: www.facebook.com/calibbqmedia Listen to more Digital Hospitality at www.calibbq.media/podcast-episodes. Sponsor Digital Hospitality Do you want to sponsor an episode of Digital Hospitality and even be featured on the show? Email podcast@calibbq.media to work with us. Or you can fill out this form and we will be in touch! Name First Name Last Name Email Address Phone Business Name How did you hear about us? Sponsorship Details recaptcha

It's happening! After getting a haircut at Kings Domain Barber Shop, we headed across the road to the Joey Scandizzo Salon where Australia's best colourist, Rachel Vitullo, and Queen Gronk, Gemma Watts join us live to run us through how Mr. 97's hair will be bleached. On today's episode of The Daily Talk Show we discuss: Going blonde vs bleaching Day 1 bleach vs day 90 Josh's hair maintenance questions Weird coffee orders Interacting with clients Mystery shoppers Massive, Massive thank you to: Gemma: https://www.instagram.com/gemkwatts Rachel Vitullo: http://www.rachelvitullo.com.au/ Joey Scandizzo Salon: https://www.instagram.com/joeyscandizzosalon/ Kings Domain Barber Shop: https://www.instagram.com/kingsdomainbarbers Aaron Chan: https://www.instagram.com/aaronchan_kingsdomain Indianna from Simply Social MGT: https://www.simplysocialmgt.com.au/ Hayden Dib https://www.instagram.com/haydendib Karen Tho: https://www.instagram.com/karen.tho Subscribe and listen to The Daily Talk Show podcast at https://www.thedailytalkshow.com/ Email us: hi@thedailytalkshow.com Send us mail: PO BOX 400, Abbotsford VIC 3067 A conversation sometimes worth recording with mates Tommy Jackett & Josh Janssen. Each weekday, Tommy & Josh chat about life, creativity, business and relationships — big questions and banter. Regularly visited by guests and friends of the show! This is The Daily Talk Show. This podcast is produced by BIG MEDIA COMPANY. Find out more at https://bigmediacompany.com/

Andy and Tim from Yomdel popped into the studios to chat everything about UK Estate and Letting Agency

The Telecom industry and their misleading sales numbers (1:30); the Bruce Oake Recovery Centre appeal (16:50); the CRTC's "Mystery Shopper" (23:55); Talking about the great work done by Siloam Mission (30:10); Movement Centre of Manitoba on Conductive Education Awareness Day (36:40); and the 6th annual Love Local MB event (48:05). 

Read the transcript ... (#) Today on Canadian Seniors Network Podcast we’ll talk about another possible supplemental income resource, commonly referred to as “Mystery Shopper”. Mystery Shopper Definition: A mystery shopper is someone hired to pose as a customer and report on the quality of service received and how well a store or chain of stores is being run. The mystery shopper poses as a normal customer and is given a specific task, such as purchasing a particular product or asking certain questions. Mystery Shopping ...what it is & what it isn't Regardless to what you may have heard or read, mystery shopping is not a quick way to make a lot of money. It's not a quick get-rich scheme, nor is it a way to "get paid to shop". Mystery shopping is a serious enterprise intended to gather information about the customer experience in a specific environment. It requires personal time, personal attention, and concerted effort. Mystery shoppers are in business for themselves. They get paid for the work they do while posing as shoppers (as a contractor not an employee). Their main focus is to gather data and complete the task as instructed. (If you are asked to pay to become a shopper, you should be EXTREMELY leery of the offer... there are thousands of opportunities to do mystery shopping that do not require the shopper to pay anything!) In some cases, the shopper may be expected to purchase an item (or a meal, theater ticket, etc.), in which cases the shopper is likely to also be reimbursed for that item, within the stipulations given by the shopping company when the shopper accepts an assignment. In every case, the shopper should strive to ensure he or she fully understands the scope of the shop, the anticipated time required, and the benefits, if any, that will result from doing the shop. Go to http://rustyrushfeldt/canadian-seniors-network/mystery-shopper/ Watch this video about how to avoid mystery shopper SCAMS I joined a Canadian mystery shopper company and did two assignments. As in this podcast, you will hear how I was not impressed with the difficulty to prep for and complete the assignments. I will not give mystery shopping my stamp of approval. It may work for some seniors but it is not a choice of creating supplemental income for me. If you want to discuss this option further, then drop me a line and we can continue the conversation. Check out the "Avoiding Mystery Shopping Scams" video. (https://rustyrushfeldt.com/resources/)

Either it's dog-walking, task-running, mystery shopping or making stacks of logos, gig economy is A THING for millennials. Extra income and experience sounds fine, but is it all nice and shiny? We look at our generation's answer to the unwelcoming job market and non-flexible hours and share our experiences. Like, the time Edīte tried to be posh in a West London clothing store while mystery-shopping and Rasmus used a British guy's voiceover to get into Hyper Island. Follow us on Instagram: @mill_atwork

Laurel Sykes, from Montecito Bank and Trust explains how the Mystery Shopper Scam works.

Ian Fishwick asks Tim Colman, FSB, about - Who are the Federation of Small Businesses and what do they do? What the FSB are doing to help sub-contractors getting paid faster? What is the Prompt Payment Code? Where the Mystery Shopper service can help How Aggregated Procurements disadvantage SME's

In this first Episode of season 2 Tim and Sarah discuss the concept of using a Mystery Shopper to rate the experience your guests may have in staying at your vacation rental company. Whether you use your old college roommate, a professional peer, or a professional shopping service there are pros and cons to each and they discuss it here. Also, in the weekly news segment they discuss more regulations and restrictions taking place around the country in the vacation rental industry

It’s likely that at some point in your life, while you were out shopping at your favorite store, you were standing next to a fake customer. An imposter. These people are called mystery shoppers, and they act as quality control for many stores by pretending to be normal customers, and then reporting what they saw. In this episode, we talk to an original mystery shopper. Susan (not her real name) tells us all about the secret life of mystery shoppers, which includes disguises, deception, and even a chase scene.

This is Market the Brew’s covert, cloak and dagger, Mystery Shopper episode. Our gest is “Sandi” – which isn’t our guest’s real name. Since the episode deals with the private topic of sending in mystery shoppers to a brewery, our guest has their voice masked to remain anonymous. Sandi is the taproom manager at a brewery that can accommodate around 400 people and is projected to produce between 16-18,000 barrels this year.  

Get the inside scope on Mystery shopping and how one savvy businesswoman, Crystal L. Kendrick is truly the Voice of her Customers. Crystal's niche and business acumen has set her apart from all other marketing firm as the owner of The Voice of Your Customer. You can find her servicing clients' social media campaigns, customer service and all marketing strategies.   Click to tweet: #BEEPodcast, Crystal shares successful business strategies from a marketing perspective on Black Entrepreneur Experience today!

Chan and Riley end their four-part Starter Kit series with one last hurrah aboard 'Mummy on the Orient Express' with guest Ray Stakenas. We discuss the building blocks of Peter Capaldi's Twelfth Doctor, Ray's opinions on 80's era sci-fi, and Riley confesses to one of her closeted fandoms. Find out our Starter Kit track record, and unlock the mysteries of the Foretold. Hit us up on Facebook and follow us on Twitter @RegeneratesPod to tell us if you're our mummy and what Twelfth Doctor episode would've been in your Starter Kit!

¡Muy buenos días a todos! De momento, quiero anunciaros que esta tarde, sale el cuarto curso en el apartado cursos. Esta vez he decidido seguir con cursos de iniciación para aquellos que no sepan nada de trading y que quieran aprender desde 0. En este caso he hecho el curso básico de Análisis de Mercado y es que cuando hablamos de análisis de mercado, pocas personas saben bien bien qué tipos de análisis hay, como se clasifican y como se analiza cada uno. Es por eso que los explico extensamente, con ejemplos gráficos y sobretodo, explicando desde el fondo del asunto todo bien detallado. Con este harán 4 este febrero y mi idea es poder colgaros 3 más durante el Marzo. En este caso serán un poco más avanzados, más prácticos y sobretodo encarados a aquellas personas que quieran empezar a programar un poco. Ya sabéis, por una inscripción podéis acceder a todos y cada uno de los cursos, contenidos y en breve, una cosa que he llamado cápsulas. Os explicaré a lo largo del podcast qué son estas cápsulas. Pues vamos al tema de hoy entonces. Y es que hoy vengo a hablaros de noticias económicas y financieras en general. Algunas se aplican a trading y otras más generalistas a inversores de todo tipo. Para aquellos que quieran hacer inversiones en general, a través de entidades bancarias o cajas de ahorros, tenéis que tener en cuenta que todas estas entidades están vigiladas en principio por un ente regulador. Este ente regulador se llama CNMV y es la Comisión de Mercados y Valores de España. Esta comisión ha puesto en práctica últimamente una moda que se extiende desde países anglosajones. Estoy hablando de la moda de Mystery Shopper. Esta practica se basa en que una empresa contrata a una serie de personas anónimas, que no sean conocidas ni por el sector ni por las empresas con las que trabajará y entonces hace un proceso de investigación. ¿Como lo hace? Pues de una manera un tanto peculiar. Lo que hace es hacerse pasar por un cliente más, pero con un ojo mucho más crítico y buscando siempre puntos concretos y para los que ha sido contratado desde la empresa. Esta praxis es muy usada para tiendas de ropa, de móviles o incluso de ordenadores, los cuales estas mismas empresas los contratan para que vayan a ver como funciona el servicio de sus trabajadores, para ver si son eficientes, si son amables o si por el contrario, ven algo que les puede hacer mejorar la experiencia de usuario. Creo que es una muy buena idea, sobretodo si después de esto, en el caso que descubran alguna cosa a cambiar, lo hagan para mejorar el servicio. Os podéis imaginar que hay mucha gente que le gustaría ser Mystery Shopper, ya que van a las tiendas, compras los productos y después la empresa que te ha contratado te regala el producto o bien te paga dinero por el trabajo. por eso digo que mucha gente lo querría hacer, aunque se ha de tener ojo clínico para ver errores o cosas a corregir y a parte, tener ya cierta experiencia en depende de qué sector. En el caso que os vengo a hablar hoy, es un caso financiero. Un caso bancario para ser más explicito. En el caso del Mystery shopper que puso en marcha precisamente la CNMV, lo que hizo fue 450 visitas simuladas a lo largo del 50% de sucursales bancarias de España. Al final, eso se traduce en que 179 clientes misteriosos fueron a las 20 poblaciones más grandes de España para ver las deficiencias de lo que se hace en estas sucursales bancarias. Esto se hizo durante el mes de Enero y se ha presentado los resultados y las comunicaciones por parte de la comisión hace una semana. Lo primero que se extrajo de todo esto es que en aproximadamente el 90% de las visitas, la oferta inicial para todos y cada uno de los inversores incluía fondos de inversión. Cabe decir varias cosas al respecto y quiero hacer mucho hincapié en esto, ya que muchas personas me han preguntado si esto es tan importante como siempre lo recalco. Y es que cuando vamos a un banco, una entidad financiera o cualquier sitio de inversión, tenemos que tener en cuenta que las personas que estén delante nuestro, hagan una buena praxis de su trabajo y sobretodo, que hagan un trabajo excelente con tu dinero. Supongo que entenderéis que para la mayoría de nosotros ganar 1.000 o 5.000€ es tiempo que estamos dejando de hacer para otras cosas y por tanto, que nos cuesta un poco de tiempo. Entonces os pregunto: ¿Vamos a confiar en cualquier persona que nos asesore? Primero de todo, todas las personas que hay en una entidad bancaria, con la nueva Mifid2, que en un rato hablaré de ella, esto cambiará y mucho. Pero mientras tanto, tenéis que tener en cuenta que cuando entráis a una entidad bancaria, tenéis que identificar quien está calificado para hacer de asesor, ya que si no lo está, ¿como va a asesorarte? La comparación que voy a hacer ya la hice en otro podcast y creo que se entendió muy bien: Cuando entras en un hospital, ¿esperas que todas las personas que trabajen en un hospital y que lleven una bata blanca sean cirujanos? Yo creo que no. Entonces, si no confías en las personas que no han estudiado muchos años para poder operar, ¿porque confías en una persona que está detrás de un mostrador de una entidad bancaria? ¿No preguntas por un médico cuando entras al hospital? Pues pregunta por un asesor EFPA cuando tengas que tener un asesoramiento financiero. La segunda cosa y más importante y que creo que va relacionada mucho con la noticia. ¿Como puede un doctor, sin ni tan siquiera tocarte, preguntarte ni saber de ti, darte una cura? o traducido al tema financiero: ¿Como una persona que trabaja en un banco, puede recomendarte fondos de inversión si ni tan siquiera te hace pasar el test para conocer como eres como inversor? Me parece increíble. La verdad. Otra de las cosas que averiguó los Mystery Shoppers, es que en ningún caso explicaban con exactitud el riesgo asociado en los fondos ni tampoco incluían la información que legalmente tienen que dar, que es el DFI (Datos Fundamentales de Inversor). Esto es un documento que están obligados a darte desde la entidad bancaria donde se explica a nivel numérico los riesgos, beneficios y todo, absolutamente todo del fondo. Es como si dijéramos, una radiografía del fondo. Pues en este caso, como digo, la CNMV detectó que en vez de repartir estos DFI, repartían fichas comerciales que se alejan mucho de la realidad de este documento, que insisto, es obligado entregar a los inversores. Lo que me parece peor de todo, no es que los bancos tengan a estas personas en estos bancos. Lo que me parece horrible es que la CNMV les diga, literalmente: “las entidades deberían transmitir instrucciones claras al personal de la red comercial para que éste sea especialmente cuidadoso en las conversaciones mantenidas con clientes no asesorados”. Yo les pregunto: Señores de la CNMV, ¿porque permiten esto en vez de multarlos como hacen en otros países? En Estados Unidos, que mucha gente ataca a nivel económico por lo que hacen y que no voy a entrar en polémica ahora de eso, lo hacen al revés. Lo que hacen es que la comisión que regula allí, sienta al banquillo a los bancos y entidades financieras que han estado o están en el ojo del huracán y los juzgan desde un punto de vista financiero. En el caso que lo hagan mal, no se van de rositas. Los meten en prisión o les meten una multa muy alta para que el resto de personas, se piensen dos veces si quieren hacer una mala praxis o no. Creo que esto debería pasar aquí y no cegarse por el poder que tienen entidades bancarias sobre esta comisión. Creo que la Comisión debería ayudar más aún al inversor y no solo hacer estos mystery shoppers si no resolver el problema de raíz y poner multas hasta que se corrijan los errores. Como digo, opinión mía y que con compañeros que comento, también opinan lo mismo. Bien, pues después de comentar la noticia de los mystery shoppers y de los bancos con la CNMV, voy a explicaros la segunda noticia que venia a deciros hoy. Y es que viene muy relacionada. Estoy hablando de la MiFID 2. La MiFID (Markets in Financial Instruments Directive) es la directiva que marca muchas cosas dentro del sector financiero, pero sobretodo, en esta segunda versión, hace mucho hincapié en obligar a los profesionales a dotarse de una cualificación concreta y que no solo se la saquen, sino que la prosigan para estar siempre al día. Lo que también hace es ampliar el control de los productos financieros y endurece la regulación en cuanto al cobro de comisiones y en como un cliente tiene que hacerse cliente de una entidad financiera. Ahora todo cambiará. El problema seguirá siendo el mismo. Que por mucho que cambien las leyes, si no las aplican y nadie les dice nada por no aplicarlas, estas entidades financieras seguirán haciendo lo que quieran. Como bien dice el presidente de EFPA Europa (la asociación de asesores financieros europeos), “Todos los profesionales que informen o asesoren sobre productos de inversión han de estar cualificados. Para ello, algún evaluador independiente tiene que decir si la cualificación es correcta”. Este evaluador, ya os podéis imaginar quien es, así que espero que lo haga bien por el bien de todos nosotros, como inversores, ya que una mala cualificación, puede dar pié a que tengamos algo parecido a médicos con solo un año de experiencia operando a corazón abierto pero en este caso, con nuestro propio dinero. Pues bien, esta nueva regulación entrará en vigor el 3 de enero del próximo año 2018 y espero que con ello cambien mucho las cosas sobretodo para las personas que no son asesores y que sigan haciendo lo que no pueden. En el caso que no lo haga, supongo que le avisarán desde Europa para que revise sus políticas y sea duro con las exigencias que tienen que hacerse desde el ente regulador. Pues bien, por último y antes de acabar con el podcast, me gustaría introduciros un nuevo concepto que quiero aplicar a la web. Dado que mucha gente me ha pedido ciertas cosas y no creo que dé para un curso concreto, voy a crear un apartado en la web donde aparezcan lo que le he llamado cápsulas. Estas cápsulas serán artículos de interés para los suscriptores, donde hablaré de cosas concretas y aportando algunas herramientas que me han ido pidiendo por correo electrónico y que he ido desarrollando. La primera cápsula que voy a hacer, es con respecto los brokers. Mucha gente me ha pedido qué broker estoy utilizando y cual creo que es apropiado. Como precisamente no quiero asesorar ni tampoco recomendar ninguno, yo simplemente os explicaré los que yo uso. Con sus ventajas e inconvenientes. Siempre desde una vertiente transparente y como siempre, didáctica. No quiero vender ningún broker a nadie porque no es mi trabajo ni tampoco quiero que lo sea. Creo que cada broker o empresa tiene que hacer su labor comercial y les toca a ellos esa tarea. Es por eso que yo solo simplemente haré hincapié en algunos brokers concretos que son los que yo uso. ¡Y ya está! Con esto acabamos el tema de hoy. Me he extendido bastante en lo del mystery shopper pero creo que se necesita saber porque es una cosa que nos afecta a todos en mayor o menor medida. Creo que deberíamos tener todos en consideración y es por eso que lo he recalcado bastante. Si os ha surgido alguna duda o queréis sugerirme algo, no dudéis en contactar conmigo a través del formulario de contacto. No olvidéis suscribiros al canal ni tampoco darme un me gusta en iVoox y 5 estrellas en iTunes! ¡Muchas gracias! ¡Hasta mañana! La entrada 67. Noticias financieras y la CNMV aparece primero en Ferran P..

¡Muy buenos días a todos! De momento, quiero anunciaros que esta tarde, sale el cuarto curso en el apartado cursos. Esta vez he decidido seguir con cursos de iniciación para aquellos que no sepan nada de trading y que quieran aprender desde 0. En este caso he hecho el curso básico de Análisis de Mercado y es que cuando hablamos de análisis de mercado, pocas personas saben bien bien qué tipos de análisis hay, como se clasifican y como se analiza cada uno. Es por eso que los explico extensamente, con ejemplos gráficos y sobretodo, explicando desde el fondo del asunto todo bien detallado. Con este harán 4 este febrero y mi idea es poder colgaros 3 más durante el Marzo. En este caso serán un poco más avanzados, más prácticos y sobretodo encarados a aquellas personas que quieran empezar a programar un poco. Ya sabéis, por una inscripción podéis acceder a todos y cada uno de los cursos, contenidos y en breve, una cosa que he llamado cápsulas. Os explicaré a lo largo del podcast qué son estas cápsulas. Pues vamos al tema de hoy entonces. Y es que hoy vengo a hablaros de noticias económicas y financieras en general. Algunas se aplican a trading y otras más generalistas a inversores de todo tipo. Para aquellos que quieran hacer inversiones en general, a través de entidades bancarias o cajas de ahorros, tenéis que tener en cuenta que todas estas entidades están vigiladas en principio por un ente regulador. Este ente regulador se llama CNMV y es la Comisión de Mercados y Valores de España. Esta comisión ha puesto en práctica últimamente una moda que se extiende desde países anglosajones. Estoy hablando de la moda de Mystery Shopper. Esta practica se basa en que una empresa contrata a una serie de personas anónimas, que no sean conocidas ni por el sector ni por las empresas con las que trabajará y entonces hace un proceso de investigación. ¿Como lo hace? Pues de una manera un tanto peculiar. Lo que hace es hacerse pasar por un cliente más, pero con un ojo mucho más crítico y buscando siempre puntos concretos y para los que ha sido contratado desde la empresa. Esta praxis es muy usada para tiendas de ropa, de móviles o incluso de ordenadores, los cuales estas mismas empresas los contratan para que vayan a ver como funciona el servicio de sus trabajadores, para ver si son eficientes, si son amables o si por el contrario, ven algo que les puede hacer mejorar la experiencia de usuario. Creo que es una muy buena idea, sobretodo si después de esto, en el caso que descubran alguna cosa a cambiar, lo hagan para mejorar el servicio. Os podéis imaginar que hay mucha gente que le gustaría ser Mystery Shopper, ya que van a las tiendas, compras los productos y después la empresa que te ha contratado te regala el producto o bien te paga dinero por el trabajo. por eso digo que mucha gente lo querría hacer, aunque se ha de tener ojo clínico para ver errores o cosas a corregir y a parte, tener ya cierta experiencia en depende de qué sector. En el caso que os vengo a hablar hoy, es un caso financiero. Un caso bancario para ser más explicito. En el caso del Mystery shopper que puso en marcha precisamente la CNMV, lo que hizo fue 450 visitas simuladas a lo largo del 50% de sucursales bancarias de España. Al final, eso se traduce en que 179 clientes misteriosos fueron a las 20 poblaciones más grandes de España para ver las deficiencias de lo que se hace en estas sucursales bancarias. Esto se hizo durante el mes de Enero y se ha presentado los resultados y las comunicaciones por parte de la comisión hace una semana. Lo primero que se extrajo de todo esto es que en aproximadamente el 90% de las visitas, la oferta inicial para todos y cada uno de los inversores incluía fondos de inversión. Cabe decir varias cosas al respecto y quiero hacer mucho hincapié en esto, ya que muchas personas me han preguntado si esto es tan importante como siempre lo recalco. Y es que cuando vamos a un banco, una entidad financiera o cualquier sitio de inversión, tenemos que tener en cuenta que las personas que estén delante nuestro, hagan una buena praxis de su trabajo y sobretodo, que hagan un trabajo excelente con tu dinero. Supongo que entenderéis que para la mayoría de nosotros ganar 1.000 o 5.000€ es tiempo que estamos dejando de hacer para otras cosas y por tanto, que nos cuesta un poco de tiempo. Entonces os pregunto: ¿Vamos a confiar en cualquier persona que nos asesore? Primero de todo, todas las personas que hay en una entidad bancaria, con la nueva Mifid2, que en un rato hablaré de ella, esto cambiará y mucho. Pero mientras tanto, tenéis que tener en cuenta que cuando entráis a una entidad bancaria, tenéis que identificar quien está calificado para hacer de asesor, ya que si no lo está, ¿como va a asesorarte? La comparación que voy a hacer ya la hice en otro podcast y creo que se entendió muy bien: Cuando entras en un hospital, ¿esperas que todas las personas que trabajen en un hospital y que lleven una bata blanca sean cirujanos? Yo creo que no. Entonces, si no confías en las personas que no han estudiado muchos años para poder operar, ¿porque confías en una persona que está detrás de un mostrador de una entidad bancaria? ¿No preguntas por un médico cuando entras al hospital? Pues pregunta por un asesor EFPA cuando tengas que tener un asesoramiento financiero. La segunda cosa y más importante y que creo que va relacionada mucho con la noticia. ¿Como puede un doctor, sin ni tan siquiera tocarte, preguntarte ni saber de ti, darte una cura? o traducido al tema financiero: ¿Como una persona que trabaja en un banco, puede recomendarte fondos de inversión si ni tan siquiera te hace pasar el test para conocer como eres como inversor? Me parece increíble. La verdad. Otra de las cosas que averiguó los Mystery Shoppers, es que en ningún caso explicaban con exactitud el riesgo asociado en los fondos ni tampoco incluían la información que legalmente tienen que dar, que es el DFI (Datos Fundamentales de Inversor). Esto es un documento que están obligados a darte desde la entidad bancaria donde se explica a nivel numérico los riesgos, beneficios y todo, absolutamente todo del fondo. Es como si dijéramos, una radiografía del fondo. Pues en este caso, como digo, la CNMV detectó que en vez de repartir estos DFI, repartían fichas comerciales que se alejan mucho de la realidad de este documento, que insisto, es obligado entregar a los inversores. Lo que me parece peor de todo, no es que los bancos tengan a estas personas en estos bancos. Lo que me parece horrible es que la CNMV les diga, literalmente: “las entidades deberían transmitir instrucciones claras al personal de la red comercial para que éste sea especialmente cuidadoso en las conversaciones mantenidas con clientes no asesorados”. Yo les pregunto: Señores de la CNMV, ¿porque permiten esto en vez de multarlos como hacen en otros países? En Estados Unidos, que mucha gente ataca a nivel económico por lo que hacen y que no voy a entrar en polémica ahora de eso, lo hacen al revés. Lo que hacen es que la comisión que regula allí, sienta al banquillo a los bancos y entidades financieras que han estado o están en el ojo del huracán y los juzgan desde un punto de vista financiero. En el caso que lo hagan mal, no se van de rositas. Los meten en prisión o les meten una multa muy alta para que el resto de personas, se piensen dos veces si quieren hacer una mala praxis o no. Creo que esto debería pasar aquí y no cegarse por el poder que tienen entidades bancarias sobre esta comisión. Creo que la Comisión debería ayudar más aún al inversor y no solo hacer estos mystery shoppers si no resolver el problema de raíz y poner multas hasta que se corrijan los errores. Como digo, opinión mía y que con compañeros que comento, también opinan lo mismo. Bien, pues después de comentar la noticia de los mystery shoppers y de los bancos con la CNMV, voy a explicaros la segunda noticia que venia a deciros hoy. Y es que viene muy relacionada. Estoy hablando de la MiFID 2. La MiFID (Markets in Financial Instruments Directive) es la directiva que marca muchas cosas dentro del sector financiero, pero sobretodo, en esta segunda versión, hace mucho hincapié en obligar a los profesionales a dotarse de una cualificación concreta y que no solo se la saquen, sino que la prosigan para estar siempre al día. Lo que también hace es ampliar el control de los productos financieros y endurece la regulación en cuanto al cobro de comisiones y en como un cliente tiene que hacerse cliente de una entidad financiera. Ahora todo cambiará. El problema seguirá siendo el mismo. Que por mucho que cambien las leyes, si no las aplican y nadie les dice nada por no aplicarlas, estas entidades financieras seguirán haciendo lo que quieran. Como bien dice el presidente de EFPA Europa (la asociación de asesores financieros europeos), “Todos los profesionales que informen o asesoren sobre productos de inversión han de estar cualificados. Para ello, algún evaluador independiente tiene que decir si la cualificación es correcta”. Este evaluador, ya os podéis imaginar quien es, así que espero que lo haga bien por el bien de todos nosotros, como inversores, ya que una mala cualificación, puede dar pié a que tengamos algo parecido a médicos con solo un año de experiencia operando a corazón abierto pero en este caso, con nuestro propio dinero. Pues bien, esta nueva regulación entrará en vigor el 3 de enero del próximo año 2018 y espero que con ello cambien mucho las cosas sobretodo para las personas que no son asesores y que sigan haciendo lo que no pueden. En el caso que no lo haga, supongo que le avisarán desde Europa para que revise sus políticas y sea duro con las exigencias que tienen que hacerse desde el ente regulador. Pues bien, por último y antes de acabar con el podcast, me gustaría introduciros un nuevo concepto que quiero aplicar a la web. Dado que mucha gente me ha pedido ciertas cosas y no creo que dé para un curso concreto, voy a crear un apartado en la web donde aparezcan lo que le he llamado cápsulas. Estas cápsulas serán artículos de interés para los suscriptores, donde hablaré de cosas concretas y aportando algunas herramientas que me han ido pidiendo por correo electrónico y que he ido desarrollando. La primera cápsula que voy a hacer, es con respecto los brokers. Mucha gente me ha pedido qué broker estoy utilizando y cual creo que es apropiado. Como precisamente no quiero asesorar ni tampoco recomendar ninguno, yo simplemente os explicaré los que yo uso. Con sus ventajas e inconvenientes. Siempre desde una vertiente transparente y como siempre, didáctica. No quiero vender ningún broker a nadie porque no es mi trabajo ni tampoco quiero que lo sea. Creo que cada broker o empresa tiene que hacer su labor comercial y les toca a ellos esa tarea. Es por eso que yo solo simplemente haré hincapié en algunos brokers concretos que son los que yo uso. ¡Y ya está! Con esto acabamos el tema de hoy. Me he extendido bastante en lo del mystery shopper pero creo que se necesita saber porque es una cosa que nos afecta a todos en mayor o menor medida. Creo que deberíamos tener todos en consideración y es por eso que lo he recalcado bastante. Si os ha surgido alguna duda o queréis sugerirme algo, no dudéis en contactar conmigo a través del formulario de contacto. No olvidéis suscribiros al canal ni tampoco darme un me gusta en iVoox y 5 estrellas en iTunes! ¡Muchas gracias! ¡Hasta mañana! La entrada 67. Noticias financieras y la CNMV aparece primero en Ferran P..

What's your first impression? Leaders proactively seek the truth in the answer to that question.  Greg Atkinson, Founder of Worsip Impressions, Executive Director of ExPastors.com, author, speaker, and coach, shares leadership tips from his experience as a consulting church mystery guest. Greg visits and arranges mystery visits for churches, businesses, and non-profits seeking truth about their first impressions.  Your Leaderbyte Host, Chester Goad dives into deep conversation that's sure to provide some tips and resources to improve your leadership.  Greg Atkinson: Greg Atkinson is the Founder of Worship Impressions and Executive Director of ExPastors.com. Greg is an author, leadership coach, and consultant. Greg has worked with churches of all stages and sizes, including some of the largest and fastest-growing churches in the country, as well as with businesses, non-profits, and organizations such as Josh McDowell Ministries. Worship Impressions Expastors Expastors Survey (for ALL pastors: current and former)

Sam Oosterhoff won in the riding of Niagara West – Glanbrook, while Ottawa-Vanier remained a red riding. Should we expect more of the same in Ontario politics or is there a shift in the dynamic?   Guest: Nour El-Kadri, Professor at the Telfer School of Management, University of Ottawa.   Does censorship inflame the alt-right or hinder their message? Is there an alt-right movement within Canada?   Guest: Henry Jacek. Professor of Political Science, McMaster University.    First it was car wrap text message scams. Now, mystery shopper job opportunity scams are hitting Canadian cell phones. Are text message scams the way that we're going to be targeted from now on?   Guest: Daniel Williams, Senior Fraud Specialist, Canadian Anti Fraud Centre.

First it was car wrap text message scams. Now, mystery shopper job opportunity scams are hitting Canadian cell phones. Are text message scams the way that we're going to be targeted from now on?   Guest: Daniel Williams, Senior Fraud Specialist, Canadian Anti Fraud Centre.

Lamentations 3:40

Lamentations 3:40

Agradece a este podcast tantas horas de entretenimiento y disfruta de episodios exclusivos como éste. ¡Apóyale en iVoox! Con la presencia de Al y los Mystery Shopper. Celebramos el 14 aniversario de la muerte de Lolo Ferrari con un Especial poético-musical, que probablemente haya llevado a Panero a la mismísima tumba. Ayudados por Ruth White y Eliane Radigue, inauguramos formato, con un Live de los Mystery Shopper que sirve de tabla salvavidas para los versos de Rimbaud y Baudelaire en boca de nuestro querido Al. Un experimento radiofónico salido del laboratorio de EPSA, el lugar donde la Cultura y la Diversión hacen cruising.

Agradece a este podcast tantas horas de entretenimiento y disfruta de episodios exclusivos como éste. ¡Apóyale en iVoox! Con la presencia de Al y los Mystery Shopper. Celebramos el 14 aniversario de la muerte de Lolo Ferrari con un Especial poético-musical, que probablemente haya llevado a Panero a la mismísima tumba. Ayudados por Ruth White y Eliane Radigue, inauguramos formato, con un Live de los Mystery Shopper que sirve de tabla salvavidas para los versos de Rimbaud y Baudelaire en boca de nuestro querido Al. Un experimento radiofónico salido del laboratorio de EPSA, el lugar donde la Cultura y la Diversión hacen cruising.Escucha este episodio completo y accede a todo el contenido exclusivo de Podcast El Programa de Sita Abellán. Descubre antes que nadie los nuevos episodios, y participa en la comunidad exclusiva de oyentes en https://www.ivoox.com/podcast-podcast-el-programa-sita-abellan_sq_f130132_1.html

51-13 Avec Julien Struchen, on s'intéresse au marketing et plus précisément cette semaine à l'usage que les sociétés peuvent faire du "mystery shopper" ou client-mystère: Une chronique réalisée en collaboration avec la Haute Ecole de Gestion Arc - Neuchâtel - 032 930 20 20 - HE Arc

Do you ever ask yourself this question, "I wonder how compliant we are as a company?"  With all the new rules and regulations, it is a bigger challenge then ever to monitor whether or not you are compliant.  On this program, host David Lykken and his regular guests, Alice Alvey and Andy Schell interviewed Monica Najera, who is Director of Compliance & Risk Management with Informa Research Services, Inc. Ms. Najera's company has a service that can help companies better monitor their risk that is commonly referred to as their “Mystery Shopper” service.  More and more companies are turning to services like what Informa Research Services offers to make sure they are compliant.  Everyone in the mortgage industry needs to listen to today's important program.  To learn more about Informa Research Services, you can go to their website www.InformaRS.com or e-mail Compliance@InformaRS.com. Check out their compliance monitoring services, and while you're at it check out all of their other services as well.  Do you ever ask yourself this question, "I wonder how compliant we are as a company?"  With all the new rules and regulations, it is a bigger challenge then ever to monitor whether or not you are compliant.  On this program, host David Lykken and his regular guests, Alice Alvey and Andy Schell interviewed Monica Najera, who is Director of Compliance & Risk Management with Informa Research Services, Inc. Ms. Najera's company has a service that can help companies better monitor their risk that is commonly referred to as their “Mystery Shopper” service.  More and more companies are turning to services like what Informa Research Services offers to make sure they are compliant.  Everyone in the mortgage industry needs to listen to today's important program.  To learn more about Informa Research Services, you can go to their website www.InformaRS.com or e-mail Compliance@InformaRS.com. Check out their compliance monitoring services, and while you're at it check out all of their other services as well. 

If designers aren't dancing in the streets, the CS4 versions of InDesign and InCopy should certainly cause them to. I've turned down a "Mystery Shopper" invitations. This week we have questions and answers and in Nerdly News, a warning about unexpected invitations and a new place to get books for your Iphone.