Podcasts about accor group

This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.Today we are meeting perhaps the leading hotel travel subscription programme in the world, from the Accor Group in the Asia Pacific region.Many listeners will be familiar with Accor, the global hotel group that now offers 45 hotel brands and a total of 5,600 properties around the world from smart economy hotels, all the way up to luxury five-star palaces, exquisite residences and full-service resorts.Many loyalty professionals will also know ACCOR's fee-free loyalty programme called ALL which we have featured previously on the show.Accor Plus is another proposition entirely. It's a fee-based proposition designed to appeal to savvy travellers who prioritise exceptional value and exclusive experiences.Our guest is Renae Trimble, CEO of Accor Plus, who joins us to share the latest updates from this unique paid element of the Accor global proposition as it celebrates its 30th birthday.The program now boasts more than 450,000 members, so we are delighted to share this unique subscription program and hear how they've managed to achieve such incredible success, all the way from its humble beginnings to today's incredible proposition as a unique loyalty business in the hospitality category.Show notes:1) Accor Plus2) Renae Trimble3) LTL: #163: Accor's Live Limitless Programme Focuses on Passion and Partnerships4) LTL: #359: Live Limitless with ALL from Accor - Industry Leading Loyalty Insights from Mehdi Hemici5) LTL: #557: Accor Live Limitless: Emotional Connections and Memorable Experiences6) Watch the full video interview for free at www.CapillaryTechnologies.com

In dieser spannenden Episode teilt Stefanie Fleißner, Leiterin des B2B-Marketings bei der Accor Group für Europa und Nordafrika, wertvolle Einblicke in die komplexen Herausforderungen und Strategien des internationalen B2B-Marketings in der Hospitality-Branche. Sie erläutert, wie Accor mit über 3.800 Hotels weltweit sowohl B2C- als auch B2B-Zielgruppen anspricht und dabei eine Vielzahl von Hotelmarken unter einem Dach vereint.Stefanie spricht auch darüber, wie Accor es schafft, eine Balance zwischen der Markenbekanntheit der einzelnen Hotels und der Dachmarke zu halten, und wie dabei die Kundenbindung durch Loyalty-Programme eine zentrale Rolle spielt. Ein weiteres Highlight ist der Umgang mit regionalen Unterschieden im Marketing zwischen Europa und Nordafrika, sowie die aktuellen Trends in der Branche, wie Personalisierung und Nachhaltigkeit.Für alle, die sich für die Feinheiten des B2B-Marketings im globalen Kontext interessieren, bietet diese Episode wertvolle Einblicke und praktische Tipps. Hört rein und lasst euch inspirieren!

Today's episode of "Let's Talk Loyalty" is a fascinating conversation about the power of their loyalty to drive commercial value for one of the world's leading hospitality groups – Accor. Headquartered in France, the Accor Group operates over 5,400 hotels in 110 countries across 40 brands from luxury to economy, each with their own distinct personality, price point and brand promise. As Accor brands, they can each access the ALL program, which combines compelling recognition and rewards for guests with their all-in-one booking platform. ALL focuses on making life simple yet special, and in this episode, we were joined by Mehdi Hemici, Accor's Chief Loyalty & Ecommerce Officer, to hear the incredible journey that the business has taken to truly deliver this industry-leading program. As well as explaining their approach and his insights for the ALL program, Mehdi also shares their latest proposition – ALL PLUS which has just been launched in March 2023 – a subscription-based proposition which combines the power of rational value with extra peace of mind for guests. Listen to enjoy this episode with Mehdi Hemici from Accor. Hosted by Paula Thomas. Show Notes: 1) Mehdi Hemici - Accor's Chief Loyalty & E-commerce Officer 2) Accor Group 3) ALL - Accor Live Limitless 4) ALL Plus

We are back with a brand new podcast season of #smackstories and stopped at nothing short of one of the biggest names in Hospitality globally to kick off the season in style. Sébastien Bazin, Chairman & CEO of Accor Group, joined us on the show and had a lot of fun giving us a recap on his past 10 years with Accor and what is planned for the upcoming years. Sébastien & Fritz discussed Accor's idea of augmented reality, a more leaner and agile business concept, a shift in the developers mindset as well as an orientation towards sustainability. Sébastien also explained to us what the core of Accor's Heartist® concept is and why the love for people is so important for this industry. We also learned how to make a loyalty program sexy and how to connect with local communities. Needless to say that Fritz and Sébastien couldn't help but briefly talk about their mutual passion for football and do a quick analysis of Fritz' discoveries while visiting one of the Mama Shelter properties for the first time as he was on a date there several years ago. Enjoy the show!

Accor Live Limitless (ALL) is a loyalty programme that spans 51 brands and almost 7,000 hotels across different customer segments at different price points, yet who share common needs and passions. With a vision to offer much more than simply a place to stay, ALL is focused on becoming a day to day companion for travellers as well as local communities, based on compelling partnerships and delighting each and every guest when they arrive in any Accor property. Isabelle Birem is the Senior Vice-President Loyalty at Accor Group, and she joins me in today's episode of "Let's Talk Loyalty" to share the challenges and opportunities of driving loyalty at such scale globally, ensuring staff and owners understand the power of the loyalty programme to drive their businesses forward and deliver on the brand promise for every guest. Isabelle shares the reasons behind their sports sponsorship with Paris St Germain and the "money can't buy" experiences this creates, as well as the innovative "double-dip" partnerships launched with Air France / KLM and Qantas. Show Notes: 1) Isabelle Birem Senior Vice-President Loyalty at Accor 2) Accor Live Limitless

This episode I speak with Eric D'Ignazio, a 14-year Japan hospitality veteran who's resume includes InterContinental Hotels and the The Accor Group. Eric has spent his entire professional life working in Japan and has had a very non-traditional hotel career path where he eventually became Representative Director at Accor for seven years. It seems his destiny was to work in hospitality as he got his start as a child working at his grandfather's Italian restaurant in Philadelphia. Eric recants the training and cultural insights gained from his career start with a very traditional Japanese company. We talk about his new company AssistINT he co-founded, focused on hospitality industry consulting and IT development for Japan market-entry. And, we discover numerous mutual coincidences among our Japan journey, which leads to some interesting comments. Other topics we cover:Childhood lessons from working at his grandfathers Italian restaurantWhat makes Japanese hospitality the best in the worldThe "Omakase" mindset and guest expectations in JapanThe difference between Omotenashi and Hospitality Consistence and Courtesy - What foreign companies can learn from Japanese hospitalityPredictions for the future of Japan The challenges of hospitality recruiting and training and how to address thisTekizai Tekisho - the Japanese 4 character idiom explainedThe Free Unsolicited Business Idea AssistINT: https://www.assistint.com/Eric D'Ignazio: https://www.linkedin.com/in/dignazio/Great Sleep Starts Here = gugu Sleep Company: https://gugu.jp Japan Adventures via Camper Van = Dream Drive: https://www.dreamdrive.lifeUse the code word "ZEN" to receive discounts

< 25:50 > Accor's HR Head is excited about the future. Sarah Derry, SVP of talent and culture at hotel group Accor, talks to Nina Sunday. TALKING POINTS Accor Group's 'Heartist' culture, empowering employees to be authentically themselves, to transform the customer experience. Heartist (heart + artist) 4 Key Principles: -      people crave belonging -      people want the ‘real deal' -      every person has a story -      people hate to be wrong. Heartist culture makes employees feel valued and welcome, to make customers have better journeys in the hotel.  Good customer service is about the meeting of two stories: the story of the customer, (the hotel guest), and the story of the team member. How often should a manager have one-on-one meetings with individual contributors vs. a group meeting? Accor Group's culture is taking time to get to know colleagues e.g. always start a meeting with some conversation around ‘How are you? How's the family?' etc. Heartist principles included in new hire onboarding. Heartist's approach to warmth and caring is deeply based on science e.g. Harvard's Prof. Amy Cuddy. Work Cited: Mitchell, Peter. ‘Why Accor's HR Head Is Excited about the Future.' Human Resources Director, 13 Oct. 2020. Retrieved from: https://www.hcamag.com/au/specialisation/leadership/why-accors-hr-head-is-excited-about-the-future/235974 ABOUT SARAH DERRY Sarah Derry joined the Accor Group in April 2017 as VP Talent and Culture Australia after working as Director of HR consulting firm, People REACHING Potential (PRP), and Regional Director of Human Resources for an international company responsible for the businesses in Australia, New Zealand and Pacific region. About Nina Sunday CSP In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe who share their insights in self-leadership and leading others, highlighting emerging trends since COVID. A Certified Virtual Presenter, Nina Sunday present virtually internationally on workplace culture, productivity and communication. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today's workplace' is a selection of the C-Suite Book Club.  For more information visit https://ninasunday.com or follow Nina Sunday on LinkedIn, Twitter or Instagram Learn more about your ad choices. Visit megaphone.fm/adchoices

Today on Travel with Dani Podcast, I'm delighted to be joined by Caroline Stanbury, the former Bravo TV star and host of "Divorced not Dead" podcast - she's a lover of travel and luxury hotels and freely admits that she's living life to the fullest. Caroline is also a brand ambassador for Accor Group.

Baz is a seasoned executive with nearly 2 decades of experience in sales, marketing and management having worked with Accor Group, DaimlerChrysler Financial Services and ActiveM before launching Nabbesh.com in 2011, the region’s first and largest online marketplace connecting 120k independent contractors with 15k businesses. To date, over 20k projects were posted on Nabbesh.com, further cementing its position as a leader in the gig-economy. In 2017, Baz co-founded Kickstart Studio, an agency with a core team of design and tech experts to help non-tech entrepreneurs and SMEs build their MVPs. Baz also worked over the course of 15 months as a Digital Transformation & E-commerce consultant with Cedar Bridge, a UAE based PE firm with global investments in healthcare, education, beauty and CPG. In 2018, Baz founded Kickstart Ventures, a network of angel investors looking to invest in early stage startups. Baz is also a mentor for Wamda X, Hult International Business School and most recently (2019) Startup Bootcamp Coach with Astrolabs. --- Support this podcast: https://anchor.fm/georges-khalife/support

Today I spoke to Simon McGrath, the chief operating officer Accor Group, about the need for certainty on when the Queensland border will reopen. The uncertanity is deterring people from booking holidays in Far North Queensland and leaving business on the brink of collapse. 

When we think of hotels we tend to think of a few large brands that dominate the market. Marriott is the largest after having gobbled up with Starwood Group which had all the Sheraton brands. Hilton is #2 with about 30 brands under its umbrella, and Intercontinental Hotel Group which owns Holiday Inn and a host of brands is number three. There are remarkably few independent chains left. Hyatt remains largely independent. The Accor Group in France owns brands like Mercure, Ibis, Novotel, and Sofitel to name just a few. Some would think that the hotel industry is highly consolidated with a small number of players. From an operations standpoint, there is a lot of consolidation of brand ownership. But that doesn’t mean a lot of consolidation of hotel ownership. Some hotels are owned by the brand, but in fact most are franchise arrangements. Hotel owners are investors, like us, who happen to specialize in owning hotels instead of apartment buildings. There are all kinds of different plays in hotel ownership. Some specialize in resort properties. Others specialize in local hotels, the ones that crop up all over the city. These serve a small radius and have anywhere from 80 to 150 rooms. Some are combo hotels where you might find two hotels side by side on the same property with different brand positioning. One might be a suite hotel for more extended stays, and the other might be a more budget hotel for shorter transient stays. There are business hotels in the central business district or in the shadow of business parks. There are hotels that cater to convention centre traffic. All these segments are distinct businesses with unique client needs and distinct business models. Today, in the pandemic environment, most are hurting quite badly. There are a few rare exceptions. Some hotels that are driving distance from major population centres and are in vacation areas like Myrtle Beach are doing comparatively well. The rest are all losing money. I’ve been in discussion with a number of hotel owners over the past several months. Most had built a 90-150 day cash buffer into their plan. That assumed that they would have low occupancy. They assumed that the return to normal would start in late Spring and that by the fall, occupancies would be back to normal levels. Hotels are small businesses. They tie up a lot of capital and they have a lot of debt, but they don’t employ that many people. The largest number of staff members are fairly low wage earners. The huge fixed operating cost and debt service that hotels face is the one thing that they can’t do much about. They can cut costs temporarily by cutting staff. They can reach some agreements with their lenders for a few months. But that will save maybe a third of the expense for a finite period of time. Most of the hotel operators I spoke with said that they had enough cash to last until the fall, maybe September or October. It’s now August and there are no signs of significant recovery in the travel industry, and recovery in hospitality is definitely levelling off. We also see a difference in demand based on property type. In the midscale and economy segments, occupancy is roughly double that of the luxury segment. That means that corporate travel and luxury have not really started to pick up yet. This is going to be a long and slow recovery. The only thing driving the market right now is the summer vacation demand. This will diminish as schools reopen in August and will shrink further after labor day. Corporate travel shows no signs of picking up. Therein lies the worry for many hotel owners. The resurgence we are seeing is going to be short lived with a drop in occupancy starting in September, followed by a more severe drop if we see a resurgence in the number of Covid-19 cases. We will start to see high quality assets at discounted prices in the near future.

In this episode of Wine & Wisdom, Thomas, Cam and Chris are joined by Rita Di Nola. Rita is the head of Human Resources for the Accor Group in Homebush. Together, they discuss why company values are very important to look at when considering applying for a position. They also explore the difference between leaders and bosses, and discuss how COVID-19 presents a fantastic opportunity for great employees to stand out. This is the time to do more than what you are asked. In this episode, Thomas brings a 2017 Vintage Plexus Shiraz Grenache Mourvedre from John Duval, South Australia. Cam brings a 2018 Shiraz from Langhorne Creek, Barossa Valley and Chris brings a 2018 Coonawarra Cabernet from Little Giant Wines.

Join Claressa Monteiro, as she speaks to Marcus Hanna, General Manager at Fairmont Singapore about the hotel's aquaponics project and how the Accor Group will work towards eliminating plastic use within their hotels in the near future.

Eric Douay started his career in the hospitality industry, for the French multi-national hotels company, Accor Group, in Paris and progressed quickly to open their first sales & marketing office in Canada. In 1997, he created D-TOUR MARKETING Inc., a company specialized in sales & marketing for international hotels chains that wanted to be present in Canada, without all the headaches of opening their own Canadian offices. The company was also involved in property development in Canada, the United States, and the Caribbean. In 2007, Eric created a new core business, on top of his existing business, by offering payments solutions to the hospitality, travel and tourism industry. His company now optimizes payment processing systems for private clients and has helped hundreds of merchants collectively generate over $1 billion of accumulated transactions volume, while saving serious money in the process.   Secret – timesaving technique Eric visualizes his two or three actions – be productive. ONWARD! Daily habit that contributes to success Express gratefulness – Eric thanks God everyday for giving him the new breath of life. Could have ruined your business – but now – an invaluable learning experience Eric lost 50% of his business – and Eric tells the whole story here. Most influential lesson learned from a mentor “Reinvest in knowledge – school only prepares you to be on the team – get on the field and score.”     Final Round – “Breaking Down the Recipe for Success”   What systems would you go back and put into place sooner? I would have delegated, automated, and eliminated – learn what you need to take off your plate.     You can find us here: ------OnwardNation.com------

We discuss Nev Power's call for gas reservations, Accor Group and Sirona Capital build hotels in Perth and Fremantle, Elle Macpherson launches her new company in Perth, we had our Giving Well breakfast and we have published WA's most influential in business and Politics.

We discuss Nev Power's call for gas reservations, Accor Group and Sirona Capital build hotels in Perth and Fremantle, Elle Macpherson launches her new company in Perth, we had our Giving Well breakfast and we have published WA's most influential in business and Politics.