POPULARITY
Brian Duncan is the Founder of Down To Earth Wine Concepts LLC. Brian is a Chicago native and graduated from Illinois State University. In 1992 he joined the Chicago restaurant Spruce with owner Dan Sachs and Chef Keith Luce. In 1999, Brian and Dan Sachs opened Bin 36, a 13,000 square foot restaurant in downtown Chicago. Shortly after that, Brian created Bin 36 Wines, to make and sell his own wines. In 2008, Brian began attending seminars and public speaking opportunities about wine and education. In 2015, Brian created Down To Earth Wine Concepts LLC, a consulting company which pulls from all of Brian's expertise: public speaking, hospitality, business ownership, food and wine education, and corporate team building exercises. Show notes… Calls to ACTION!!! Join Restaurant Unstoppable Network and get your first 30 days on me! Connect with my past guest and a community of superfans. Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favor success quote/mantra: "You have to have humility." In this episode with Brian Duncan we will discuss: Public speaking Humility Wine education Staff training How to run a profitable wine program Today's sponsor: At Popmenu, we know that in today's world, a great hospitality experience usually begins online. Keeping the conversation with guests going beyond the meal also requires simple, powerful, fun technology capable of expression through all kinds of channels. Our team takes pride in helping restaurants put their best foot forward digitally so they can focus on what they do best. We think PDF menus are super boring, we believe 3rd party platforms have had too much say in how consumers find their next dining experience and we deeply feel that sharing your beautiful menu doesn't have to be so difficult, time-consuming and expensive. As a listener of the Restaurant Unstoppable, you'll receive $100 off your first month of Popmenu! Join the 60-day Restaurant Systems Pro FREE TRAINING. This is something that has never been done before. This 60-day event is at no cost to you, but it is not for everyone. Fred Langley, CEO of Restaurant Systems Pro, will lead a group of restaurateurs through the Restaurant Systems Pro software and set up the systems for your restaurant. During the 60 days, Fred will walk you through the Restaurant Systems Pro Process and help you crush the following goals: Recipe Costing Cards; Guidance in your books for accounting; Cash controls; Sales Forecasting(With Accuracy); Checklists; Budgeting for the entire year; Scheduling for profit; More butts in seats and more… Click Here to learn more. 7shifts is the team management platform for restaurants. From hiring to scheduling, training, and retaining, they've got the tools you need to help you run your business with ease. Better understand your restaurant, hit your labor targets, and keep your entire team connected. Plus, 7shifts integrates with POS and payroll systems you already use and trust! Join over 30,000 restaurants using 7shifts today. Restaurant Unstoppable listeners get 3 months for free. Sign up here: https://www.7shifts.com/unstoppable Contact: Instagram: @obrion Facebook: @downtoearth Email: brian36@icloud.com Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Brian Duncan for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!
• Former restauranteur knows the real recipe for business success • “A lesson that's not just for business, but is actually a lesson for life” Total Recorded Time is 23:55 Dan Sachs knows a thing or three about business success. Now the executive director of the Polsky Center for Entrepreneurship and Innovation at the University of Chicago, Mr. Sachs was president of Meerkat Advisory, a hospitality and leadership development advisory group, a professor of management and entrepreneurship at DePaul University, founder and owner of BIN 36 Restaurant Group and holder of a grand diplôme from École de Cuisine La Varenne. He's also an author of a book targeting business owners who are looking for greater success. Mr. Sachs interviewed the top management at nine companies like Zappos and Brooklyn Brewery to show how employers create employee-friendly workplaces to maximize their success. That recipe of research and personal experience resulted in the book, “The Million Dollar Greeting.”
On this episode of the Growing with Purpose podcast, host Paul Spiegelman talks with Dan Sachs, a professor at DePaul University Kellstadt School of Business, where he teaches classes on Restaurant Entrepreneurship and Service Leadership. Dan is also the founder and owner of the BIN36 restaurant and wine brand. Recently, Dan published his first book, The Million Dollar Greeting: Today’s Best Practices for Profit, Customer Retention, and a Happy Workplace. Dan Sachs started out with a push broom on the factory floor of his dad's manufacturing business. Not long after, he started working at Union Square Cafe, one of the restaurants owned by the famed, purpose-driven restaurateur Danny Meyer. Dan's time at the restaurant made a huge impact on him: the owners genuinely cared about each and every employee, and Dan felt inspired to treat every customer that walked in the same way. When Dan went on to open his own restaurant in Chicago years later, he took the same principles he learned there and used it to build a high-end, informal restaurant experience that people would love. Today, Dan is taking his lessons learned on building a service-oriented, purpose-driven hospitality business and teaching it to students, emerging entrepreneurs and peers in his field. In this episode, learn Dan's principles for building a great culture and why he believes it to be universal across industries. Plus, hear Paul and Dan discuss Paul's own recent venture into the restaurant business and Dan's practical advice for building a sustainable business in the tough restaurant industry.
Have you ever gone for a night out and had it ruined by bad service? Conversely, have you ever been having a pretty crappy night and had it turned around by fantastic customer experience?As business becomes more and more commoditized it’s easy for our business, our brand to get lost in the shuffle. So how can we incorporate the very best of hospitality into not only our business, but also our leadership?Well stay tunes because our guest on this episode is Dan Sachs. Dan is a professor at DePaul University’s School of Hospitality Leadership and is the Entrepreneur In Residence at DePaul’s Coleman Entrepreneurship Center. He teaches classes on Entrepreneurship and Service Leadership. Dan is the founder and owner of the BIN 36 restaurant and wine brand after successfully opening the first restaurant in 1999.Currently, Dan consults on hospitality operations for private equity firms, large hotel companies and live entertainment on hospitality operations. His experience working with executive teams as well as on the “front lines” make him uniquely qualified to translate a strategic vision into executable daily operations. Dan Sachs has been a featured speaker for Nation’s Restaurant News, the National Restaurant Association, Food & Wine magazine as well as at a number of Chicago events. He’s the author of the bestselling book, The Million Dollar Greeting, which focuses on integrating hospitality practices across the service economy. Dan is a graduate of the La Varenne culinary school in France and Harvard University. On this episode we explore:Some of the most powerful tools of hospitality that apply to all businessWhat we Don't understand about Empathy The danger of being an empathetic leaderWhy Millennials are not as different as we might think from previous generationsThe 3 styles of management5-step Million Dollar Greeting roadmap that can help entrepreneurs and businesses create their own success storyWhy the top companies are Purpose DrivenWhy great customer service strategy start with employees, and not with customersTo find out more about Dan Sachs and his organization: Themilliondollargreeting.com To find out more about hiring Dov Baron as a speaker or strategist for your organization: http://fullmontyleadership.com/consulting or http://fullmontyleadership.com/speakingRemember you can now also find us on iTunes, Spotify, iHeart Radio, or wherever you tune into podcastsAnd on traditional radio stations across the US every Monday and Thursday on: 99.5 FM & 1520 AM Las Vegas102.1 FM & 1640 AM Lancaster, Philadelphia87.9 FM & 810 AM Macon, Gorgia 92.1 FM & 1630 AM Tampa, Florida97.7 The Villages, Florida96.3 FM Boulder, Colorado90.3 FM Milwaukee, Wisconsin 94.7 FM Pittsburg, Philadelphia87.9 FM Colorado Springs, ColoradoAlso look for us on ROKU TV where there’s 100K subscribers. If you are a regular listener, then a big thank you to you for making us the #1 podcast Globally for Fortune 500 listeners! And with a potential reach of 2.5 to 3 million listeners for every show, we’re honoured and grateful to be cited in INC.com as The #1 Podcast To Make You a Better Leader. See acast.com/privacy for privacy and opt-out information.
The Transformative Leader Podcast: Culture Transformation | Corporate Coaching - The Ghannad Group
In this ep., Amir interviews customer service and workplace culture guru, Dan Sachs. Listen in on this interesting conversation to hear Dan detail the core values and 5 key characteristics that organizations must exemplify with regard to their customers, internal and external, to create breakthrough results and fulfillment. Dan also delineates the 3 types of roles leaders can take, and provides a fascinating look at the history of customer service and how it has influenced leadership throughout the decades. For more information, visit theghannadgroup.com/blog/ttlpodcast-034
The Transformative Leader Podcast: Culture Transformation | Corporate Coaching - The Ghannad Group
In this ep., Amir interviews customer service and workplace culture guru, Dan Sachs. Listen in on this interesting conversation to hear Dan detail the core values and 5 key characteristics that organizations must exemplify with regard to their customers, internal and external, to create breakthrough results and fulfillment. Dan also delineates the 3 types of roles leaders can take, and provides a fascinating look at the history of customer service and how it has influenced leadership throughout the decades. For more information, visit theghannadgroup.com/blog/ttlpodcast-034
Segment 1: Christine Lagorio-Chafkin is an award-winning journalist who has covered culture, emerging technologies, and entrepreneurship for the past 15 years. She is senior writer at Inc. magazine and her work has appeared in many other publications, including The New York Times, The San Francisco Chronicle, and the Washington Post. She was raised on a sheep farm in rural Wisconsin and now lives in New York City with her husband, cats, and toddlers. She is the author of We Are the Nerds: The Birth and Tumultuous Life of Reddit, the Internet's Culture Laboratory.Segment 2: John Lawsonis an Amazon #1 best-selling author, IBM Ecommerce Futurist and Ebay Influencer. He is regarded as a Platinum Ecommerce Powerseller who has generated millions through online selling. John is the CEO at ColderICE Media.Segment 3: Dan Sachs is a professor at DePaul University's School of Hospitality Leadership and is the Entrepreneur In Residence at DePaul's Coleman Entrepreneurship Center. Dan is the founder and owner of the BIN 36 restaurant and wine brand. Recently, Sachs published a book, The Million Dollar Greeting, that focuses on integrating hospitality practices across the service economy. Sponsored by Nextiva, Square Payroll, and LinkedIn
Dan Sachs has an amazing and storied background in the restaurant industry, and now he works to bring the knowledge and wisdom he has gained over the course of his career to business professionals and entrepreneurs. Dan is the President of Meerkat Restaurant Advisory, and serves as an instructor at the School of Hospitality Leadership as well as being named entrepreneur-in-residence with the Coleman Entrepreneurship Center at DePaul University. Dan owned and operated wine-focused restaurant brand BIN 36 from 1999 to 2015, and he is the co-author of the new book The Million Dollar Greeting, where he shares five key steps entrepreneurs can take to create a world-class culture in any business or industry. As a professional consultant, Dan believes that any organization can benefit from a strong culture to improve profitability and develop workplace satisfaction throughout their team, regardless of the size of the business. This goal–to help businesses grow stronger and more successful–is what drives Dan in his work today. ————— You know the buzzwords: “values and culture,” “customer-focused”, “effective leadership”… but have you looked past the lingo to consider what those things truly mean in a real-world environment? I’d like to introduce you to Dan Sachs, a true expert in translating those oft-repeated corporate buzzwords into real action with powerful, lasting results. Dan has a long history as a restaurateur and as an instructor of hospitality, so he truly understands how a company’s values, policies, and philosophy combine to form the unique DNA of the business. Dan has identified and studied the key ingredients required to become the kind of leader who inspires and motivates a team to success. In this episode, Dan explains three different types of hospitality leaders–evangelists, transformers and pragmatists–and cites examples from his book of business leaders who exemplify those types. Dan explains how the types differ and showcase how leaders of each type achieve phenomenal results in their area of expertise regardless of the scale, size, and industry of their businesses. Your company culture is one of the most powerful tools you have at your disposal to generate the energy and enthusiasm needed to power your organization’s journey to success. Listen to the episode and learn from Dan’s stories of leadership and vision! Ways to contact Dan: Website: www.themilliondollargreeting.com Amazon link to Dan’s book The Million Dollar Greeting: https://www.amazon.com/Million-Dollar-Greeting-Practices-Retention/dp/1948062143/
“The long term interest of your company is not served well when your ego is doing the decision making.” ~ Dan Sachs On today’s episode Hilary sits down with Dan Sachs, author of The Million Dollar Greeting, Entrepreneur in Residence & Professor of Entrepreneurship at DePaul University, and President of the Meerkat Restaurant Advisory. For more than twenty years, Dan has helped established and emerging businesses use hospitality practices to strengthen employee morale, customer retention, and profits. In The Million Dollar Greeting, readers accompany Dan as he travels across the United States and Canada, interviewing leaders from both large and small companies including Zingerman’s Delicatessen, Brooklyn Brewery, Zappos, Hyatt Hotels, and more. We explore these hot topics!: Why the most successful entrepreneurs are disciplined in giving focus to the “less joyous” parts of their job How to see criticism as an opportunity Why you must leave your ego at the door Why real genuine guidance & listening is the best gift we can offer millennials right now What is means to practice meaningful empathy in the workplace Being consistent with your values And a wonderful, open conversation about what we need to do to see a more diverserepresentation of women, people of color, and ethnicities represented in entrepreneurship Get your copy of The Million Dollar Greeting right here. Connect with Dan Sachs: Website:https://www.themilliondollargreeting.com/ Connect with Hilary Johnson and Hatch Tribe: Website Members Circle Instagram Facebook FREE BOOK DOWNLOAD! Get a FREE copy of "The Girls Guide to Surviving the Startup" written by Hilary Johnson, founder of Hatch Tribe. http://hatchtribe.pages.ontraport.net/girls-guide-download
For more than 20 years Dan Sachs has helped businesses use hospitality practices to strengthen employee morale, customer retention, and profit. Today, Sachs serves as president of Meerkat Restaurant Advisory and as professor of entrepreneurship, hospitality management, and service leadership at DePaul University. We're here to discuss his newly released book, The Million Dollar Greeting: Todays Best Practices for Profit, Customer Retention, and a Happy Work Place. Show notes… Favorite Success Quote or Mantra. "The key to successful hospitality is all empathy." In this episode with Dan Sachs, we discuss: How the command and control ways of the past no longer work; today you need to help you employees understand why. What Sachs learned from mentors, Danny Meyer and Drew Nieporent. How over standardization is ultimately a detriment to the industry. Staying consistent to your vision. The 3 Sections of Dan's new book, The Million Dollar Greeting: Today's best Practices forProfit, Customer Rentention, and Happy Workplace.. Scaling slowly and purposefully. The Evangelist-practice what they preach. Structure around their values. Practice what your preach. The Transformer- The evolved with the times. The Pragmatist. -Combination of the Evangelist and Transformer. Focused on customer service. Get Dan's new book here: Today's Sponsor EthicsSuite.com -provide a safe, secure, simple and anonymous communication channel between you and your employees to help you protect your hard-earned reputation and assets. Demonstrate to your team that you are committed to providing a workplace that operates with the highest ethical standards. Staying informed about important issues will help you resolve them internally before they spiral into larger, costly, or public problems. Cashflowtool.com A simple powerful and predictive cash flow companion for Qickbooks. Simple, because it requires no data entry, is always up to do and works on any device, anywhere. Powerful, because with it's built-in cash flow calendar, activitiy feed and anomaly detector, you instantly know all aspects of your cash flow with no surprises. Predictive, because you'll know your cash flow today and anticipate it tomorrow. Contact Info Dan Sach's Linkedin Profile TheMillionDollarGreeting.com Thanks for Listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Dan Sachs for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!
For more than twenty years, Dan Sachs has helped established and emerging businesses use hospitality practices to strengthen employee moral, customer retention, and profits. In The Million Dollar Greeting, readers accompany Sachs as he travels across the United States and Canada, interviewing leaders from both large and small companies, including: Ari Weinzweig (Zingerman's Delicatessen) Rob Siefker (Zappos) Mike McDerment (FreshBooks) Steve Hindy (Brooklyn Brewery) Richard Coraine (Union Square Hospitality Group) Mark Hoplamazian (Hyatt Hotels) Paul Spiegelman (BerylHealth) Jerrod Melman (Lettuce Entertain You Enterprises) Nick Sarillo (Nick's Pizza & Pub) Each of the companies featured is consistently profitable with its success directly tied to its exceptional customer service and its employees who rank their organization in the top tier of places to work in North America. In this show we cover: How to establish a clear vision and back it up with action How to become the type of leader who inspires their employees to provide world class customer service How to generate loyalty in employees and get them to exhibit “citizenship behavior” How to motivate your employees to provide great service What it means to build a culture Find Dan Sachs Online: Buy his book, Million Dollar Greeting: https://amzn.to/2panO7b (https://amzn.to/2panO7b) https://www.themilliondollargreeting.com/ (https://www.themilliondollargreeting.com/) I'd like to personally http://www.menteepodcast.com/innercircle (invite you to join The Inner Circle.) Check out the website and message Natalee with any questions (@nataleechamplin on Instagram, Natalee Allen Champlin on Facebook) http://www.menteepodcast.com/innercircle If you've enjoyed this episode, please subscribe to the Mentee Podcast on iTunes and leave us a 5 star review for the show. This is the easiest way you can help us make an impact on more people. Free Resources at http://menteepodcast.com/resources/ (http://menteepodcast.com/resources/)
So what makes the best of the best in the hospitality business stay on top. How exactly does Zappos, Hyatt Hotels or Zingerman's Deli rate 5-stars with customers. For more than twenty years, Dan Sachs has helped established and emerging businesses use hospitality practices to strengthen employee morale, customer retention, and profits. Dan's book, In The Million Dollar Greeting, readers accompany Sachs as he travels across the United States and Canada, interviewing leaders from both large and small companies to share their wins, challenges and lessons learned along the way. Show notes by show producer/podcastologist: Jessie Taylor Connect with Dan Sachs: Book: https://www.amazon.com/Million-Dollar-Greeting-Practices-Retention/dp/1948062143 Email: luke@dalynmillerpr.com Reach The Nice Guys Here: Doug- @DJDoug Strickland- @NiceGuyonBiz Nice Guys Sponsor: The New Media Summit, is taking place September 11-13 in Austin, TX. www.NewMediaSummit.net Use promo code NICEGUYS at checkout, you'll save $1,000 and can attend for just $1,997! Believe me, it's the best investment you'll make this year. Nice Guys Links: Subscribe to the Podcast Niceguysonbusiness.com TurnkeyPodcast.com - You're the expert. Your podcast will prove it. Podcast Production, Concept to Launch Book Doug and/or Strick as a speaker at your upcoming event. Amazon #1 Best selling book Nice Guys Finish First. Doug's Business Building Bootcamp (10 Module Course) Survey: Take our short survey so The Nice Guys know what you like. Partner Links: Dalyn Miller PR will teach you to be a great podcast guest Amazon.com: Click before buying anything. Help support the podcast. Interview Valet: Get interviewed on top podcasts and share your message. Acuity Scheduling: Stop wasting time going back and forth scheduling appointments Social Quant - Boost your Twitter following the right way. Targeted reach Promise Statement: To provide an experience that is entertaining and adds value to your life. Never underestimate the Power of Nice.
Dan Sachs is the founder and owner of the BIN 36 restaurant and wine brand. Currently, Dan consults on hospitality operations for real estate companies, large hotel companies and live entertainment venues where food and beverage is ancillary to the principal business. Moreover, Dan offers perspective to ownership interested in leveraging food and beverage as an amenity to bolster larger business interests. His knowledge of food, wine, and restaurant operations have been recognized nationally. He has been a featured speaker for Nation’s Restaurant News, the National Restaurant Association, Food & Wine magazine as well as at a number of Chicago events. Dan is an adjunct professor at DePaul University Kellstadt School of Business teaching classes on Restaurant Entrepreneurship and Service Leadership. Connect with Dan Sachs: Email: dsachs@depaul.edu LinkedIn: https://www.linkedin.com/in/dan-sachs-b3a97566/ Connect with Jon Dwoskin: Website: http://jondwoskin.com/ Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/Thejondwoskinexperience/ LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com
Are you too busy? Join the club...we all are. Even though we're busy as leaders we shouldn't be too busy to invest time in our team. We focus a lot on our external customers but it's the internal ones that will make or break the mission. That's the topic this week as I talk to, Dan Sachs, about his new book, The Million Dollar Greeting! We hit on a lot of leadership topics such as accountability, being a disciplined leader and the importance of authenticity in today's world. But the thing that stuck the most with me was when he said, "the cemetery is full of indispensable people." Dan was great to talk with and I know you'll get a lot out of our conversation. CHEERS! More on Dan... Dan Sachs is the president of Meerkat Restaurant Advisory, an A-list restaurant advisory group, and Entrepreneur In Residence/Professor Coleman Entrepreneurship Center at DePaul University. From 1999–2015, he owned a restaurant group, Bin36, where he developed and operated several wine-focused restaurants. He has worked with a variety of famous restaurateurs including Danny Meyer, Drew Nieporent, and Paul Bartolotta. He has an AB from Harvard College and a master’s degree from the Parisian culinary school École de Cuisine La Varenne. He lives in Chicago, IL. Connect with him and buy his book!
So what makes the best of the best in the hospitality business stay on top. How exactly does Zappos, Hyatt Hotels or Zingerman's Deli rate 5-stars with customers. For more than twenty years, Dan Sachs has helped established and emerging businesses use hospitality practices to strengthen employee morale, customer retention, and profits. Dan's book, In The Million Dollar Greeting, readers accompany Sachs as he travels across the United States and Canada, interviewing leaders from both large and small companies to share their wins, challenges and lessons learned along the way. Show notes by show producer/podcastologist: Jessie Taylor Connect with Dan Sachs: Book: https://www.amazon.com/Million-Dollar-Greeting-Practices-Retention/dp/1948062143 Email: luke@dalynmillerpr.com Reach The Nice Guys Here: Doug- @DJDoug Strickland- @NiceGuyonBiz Nice Guys Sponsor: The New Media Summit, is taking place September 11-13 in Austin, TX. www.NewMediaSummit.net Use promo code NICEGUYS at checkout, you'll save $1,000 and can attend for just $1,997! Believe me, it's the best investment you'll make this year. Nice Guys Links: Subscribe to the Podcast Niceguysonbusiness.com TurnkeyPodcast.com - You're the expert. Your podcast will prove it. Podcast Production, Concept to Launch Book Doug and/or Strick as a speaker at your upcoming event. Amazon #1 Best selling book Nice Guys Finish First. Doug's Business Building Bootcamp (10 Module Course) Survey: Take our short survey so The Nice Guys know what you like. Partner Links: Dalyn Miller PR will teach you to be a great podcast guest Amazon.com: Click before buying anything. Help support the podcast. Interview Valet: Get interviewed on top podcasts and share your message. Acuity Scheduling: Stop wasting time going back and forth scheduling appointments Social Quant - Boost your Twitter following the right way. Targeted reach Promise Statement: To provide an experience that is entertaining and adds value to your life. Never underestimate the Power of Nice.