Podcasts about zingerman

On today's autumnal apple-themed episode, Dave has his old pal Chris on to play a new game and see how they measure up to their competition. Then, Dave makes three different apple dishes while talking about how apples are a secret savory weapon, and answers an Ask Dave on seasoning. Learn more about Cafe Boulud: https://cafeboulud.com/nyc/ Watch Ugly Delicious: https://www.netflix.com/title/80170368 Learn more about Zingerman's Deli: https://www.zingermansdeli.com/ Learn more about Single Thread Farms: https://singlethreadfarms.com/ Learn more about Asador Etxebarri: https://www.asadoretxebarri.com/en/home Watch our episode with Alex Stupak: https://www.youtube.com/watch?v=yCdFb23xOTw Get your copy of the Top Chef cookbook by Tom Colicchio: https://amzn.to/4p6AhoH Get your copy of 'Think Like a Chef' by Tom Colicchio: https://amzn.to/4oCyaJl Send in your Ask Dave questions to bit.ly/AskDaveForm or askdave@majordomomedia.com. Subscribe to the show on YouTube: https://www.youtube.com/@thedavechangshow. Subscribe to Recipe Club on YouTube: https://www.youtube.com/@recipeclubofficial. Submit your favorite food moments in your favorite movies to majorfoodporn.com. Join our community Discord on majordomo.com. Host: Dave Chang Guest: Chris Ying Majordomo Media Producer: David Meyer Majordomo Media Coordinator: Molly O'Keeffe  Spotify Producer: Felipe Guilhermino Editor: Stefano Sanchez Learn more about your ad choices. Visit podcastchoices.com/adchoices

Vidcast:  https://www.instagram.com/p/DQgNypfDp_-/The peanut bars have undeclared cashews and the cashew bars have undeclared peanuts. Those with allergies or severe sensitivities to peanuts or cashews may be at risk for serious or life-threatening allergic reactions idk they ingest the wrong bar. Affected is Lot# 174250.These products were sold at retail stores in Michigan and New York. Return these confused and recalled candy bars to the place of purchase for a full refund. For additional information, contact Zingerman's Candy Manufactory at 1-877-632-9264.https://www.fda.gov/safety/recalls-market-withdrawals-safety-alerts/zingermans-candy-manufactory-issues-allergy-alert-undeclared-peanut-cashew-candy-bars#zingermans #candybar #peanut #cashew #allergy #recall

In an industry struggling with retention and wage disparity, how can operators build a business that is both profitable and truly equitable? In this episode, we talk to Ji Hye Kim, the celebrated chef-owner of Miss Kim and a leading advocate for One Fair Wage. She shares the innovative and practical systems she uses to foster a transparent and engaged team culture. From daily "Best Next Time" conversations that empower staff voices to "Gross Games" that make open-book finance an exciting team sport, Ji Hye offers a blueprint for a new kind of restaurant management. She details the evolution of her compensation model—from no-tip to a base pay plus tip-share system—and explains how it has eliminated the front-of-house/back-of-house divide, creating a unified and motivated team.Key TakeawaysSimple Tools for Engagement: Learn about "Best Next Time," a simple post-shift framework to encourage open, constructive, and action-oriented feedback from the entire team.Making Open-Book Finance Fun: Discover how "Gross Games" transforms the abstract concept of sales numbers into a fun, daily competition that connects the team's effort directly to the restaurant's performance.A Fair Compensation Model: Ji Hye breaks down her base pay plus tip-share model, which ensures all staff earn well above minimum wage and fosters collaboration between the kitchen and dining room.Transparency Builds Trust: Understand why creating a simple, easy-to-understand pay structure is crucial for building trust and ensuring everyone feels valued.Retention Through Empowerment: Hear Ji Hye's philosophy on retention—that creating a safe, empowering environment where personal goals are discussed is key to making restaurant jobs a viable long-term career.Resources MentionedMiss Kim Restaurant: https://www.misskimannarbor.com/Zingerman's Community of Businesses: https://www.zingermanscommunity.com/One Fair Wage: https://onefairwage.site/Send us a text

In an industry struggling with retention and wage disparity, how can operators build a business that is both profitable and truly equitable? In this episode, we talk to Ji Hye Kim, the celebrated chef-owner of Miss Kim and a leading advocate for One Fair Wage. She shares the innovative and practical systems she uses to foster a transparent and engaged team culture. From daily "Best Next Time" conversations that empower staff voices to "Gross Games" that make open-book finance an exciting team sport, Ji Hye offers a blueprint for a new kind of restaurant management. She details the evolution of her compensation model—from no-tip to a base pay plus tip-share system—and explains how it has eliminated the front-of-house/back-of-house divide, creating a unified and motivated team.Key TakeawaysSimple Tools for Engagement: Learn about "Best Next Time," a simple post-shift framework to encourage open, constructive, and action-oriented feedback from the entire team.Making Open-Book Finance Fun: Discover how "Gross Games" transforms the abstract concept of sales numbers into a fun, daily competition that connects the team's effort directly to the restaurant's performance.A Fair Compensation Model: Ji Hye breaks down her base pay plus tip-share model, which ensures all staff earn well above minimum wage and fosters collaboration between the kitchen and dining room.Transparency Builds Trust: Understand why creating a simple, easy-to-understand pay structure is crucial for building trust and ensuring everyone feels valued.Retention Through Empowerment: Hear Ji Hye's philosophy on retention—that creating a safe, empowering environment where personal goals are discussed is key to making restaurant jobs a viable long-term career.Resources MentionedMiss Kim Restaurant: https://www.misskimannarbor.com/Zingerman's Community of Businesses: https://www.zingermanscommunity.com/One Fair Wage: https://onefairwage.site/Send us a text

Send us a textI've wanted Ari Weinzweig on the show for a long time. If you don't know Ari, he co-founded Zingerman's in Ann Arbor and helped grow a single deli into a whole community of businesses including a bakehouse, coffee shop, candy store, ZingTrain, and more, without losing soul. That's rare.We cover a lot, but here are the big beats, human-sized:From Dishes to DirectionAri didn't plan a career in food. He connected with great people, put in the work, and eventually discovered the power of writing a clear, story-based vision, not just a spreadsheet of goals.It's All One LifeSelf-awareness isn't a side project. If you're pretending to be someone else at work, it shows. The real win is being the same person both on and off the clock.Systems That Serve PeopleZingTrain turned good habits into teachable tools: purposeful meetings, open-book rhythms, and change done with people (Bottom-Line Change).Business as ArtWhat if every email, service moment, and decision is a brushstroke? Choose beauty on purpose, especially when it's easier not to.Dignity, DailyAri shared six practices that make workplace cultures feel different in the best way:Honor everyone's humanityBe authentic (without acting out)Give people a meaningful sayStart from positive beliefsHelp folks reach their version of greatness (within your values)Work toward equity: pay, information, access, and supportWhy This Matters Right NowUncertain times tempt leaders to tighten fists and shrink vision. Ari argues the opposite: tell a vivid story of where you're going, build simple systems that help people win, and practice dignity, especially when you're tired. That combination scales culture without hollowing it out.“Vision is a story of the future you want to create, done from the heart, not just from a momentary strategic analysis.”Links & resourcesListen to Episode #66 with Ari WeinzweigZingerman's Community of Businesses (deli, bakehouse, creamery, mail order, coffee, Roadhouse, candy, Cornman Farms, Miss Kim, food tours)ZingTrain training: visioning, service, open-book habits, Bottom-Line ChangeAri's books & pamphlets: A Lapsed Anarchist's Guide series; The Art of Business; A Revolution of Dignity; Life Lessons I Learned fro

(00:00:00) Intentional Leadership and Team Empowerment (00:09:56) The Zingerman's Community of Businesses (00:19:45) Visioning: Crafting the Future (00:29:22) The Hard Work Behind Success (00:39:43) Open Book Management and Financial Transparency (00:48:12) Creating a Great Organizational Culture In this conversation, Ari Weinzweig, co-founder of Zingerman's, discusses his journey from a dishwasher to a successful entrepreneur. He shares the importance of visioning, the Zingerman's Community of Businesses (ZCOB), and the principles that guide their operations, including open book management and continuous improvement. Ari emphasizes the significance of creating a great organizational culture, providing excellent service to staff, and the hard work required to achieve success. The discussion highlights how Zingerman's has built a unique business model that focuses on quality, community, and employee engagement. What can we, in the construction/distribution industries learn from a community of restaurant and food businesses? Tune in and enjoy the ride. Thank you for listening and please take a moment to subscribe, rate, and review our show on your favorite app.To get a hold of us here at Keepin' The Lights On, please email: podcast@graybar.comThank you to our paid sponsor LEVITON:   https://www.graybar.com/manufacturers/leviton/c/sup-leviton?utm_source=podcast&utm_medium=show-notes&utm_campaign=ep-60-ARI-Weinzweig-BusinessYouTube Version: https://youtu.be/grJ7EtvfjjMTo reach Ari, email: Ari@zingermans.comLearn more about Zingerman's Community: https://www.zingermanscommunity.com/Their YouTube Channel: https://youtube.com/@zingermans?si=O5EK_Y_UeQJx5qHfZingerman's 12 Natural Laws of Business: https://www.zingtrain.com/blog/zingermans-12-natural-laws-of-business/More resources from ZingTrain: https://www.zingtrain.com/library/To learn of the classes they conduct: https://www.zingtrain.com/Small Giants Book, not an affiliate link: https://bookshop.org/p/books/small-giants/22426968?ean=9781101992333&next=t&next=t

Welcome back to Truth, Lies & Work, the award-winning podcast where behavioural science meets workplace culture — brought to you by the HubSpot Podcast Network. Hosted by Chartered Occupational Psychologist Leanne Elliott and business owner Al Elliott, we're here to simplify the science of work. This week we're joined by Meghan French Dunbar — author, speaker, business anthropologist, and former CEO who built a nationally distributed magazine before realising she was chasing all the wrong metrics. Meghan has interviewed over a thousand business leaders and in her new book This Isn't Working she argues that everything we've been told about business success is upside down.

In this second part of their conversation, David and Ari Weinzweig dive deeper into two specific components of the Zingerman's Community of Businesses: their training arm ZingTrain, and their company's 34 beliefs. Ari weighs in on how much a growing organization should reflect the essence of its founders.

Since their modest opening in 1982, Zingerman's Delicatessen has cemented its place as an institution in Ann Arbor, Michigan — rejecting the typical franchise model for food retailers and instead growing into what is today known as the Zingerman's Community of Businesses. David sits down with Zingerman's co-founder and co-owner Ari Weinzweig to talk about this incredible journey. In this first of a two-part conversation, Ari distills open-book management and anarchism in business, and explains how he finds culture-building “as much a creative act as cooking.”

In this bonus episode of Lean Blog Interviews, host Mark Graban welcomes back Patrick Adams, founder of the Lean Solutions team and author of Avoiding the Continuous Appearance Trap—a Shingo Publication Award-winning book. Patrick joins the show to preview the 2025 Lean Solutions Summit, taking place September 23–25 in Detroit, Michigan, at the Westin Detroit Airport. This year's theme—“Catalysts of Tomorrow: Shaping Future Leaders”—focuses on equipping the next generation of Lean and continuous improvement professionals with the mindset, tools, and leadership capabilities needed to thrive. The summit will feature high-impact keynote presentations, hands-on workshops, and an all-new Executive Track designed specifically for senior leaders. Patrick and Mark discuss the keynotes from Lean legends and storytellers including Mike Rother, Tom Root of Zingerman's, Stefan Thurner, and more. Other familiar faces in the Lean community—like Katie Anderson, Billy Taylor, and Tilo Schwarz—will return to lead breakout sessions and support the event's popular Lean Excellence World Championship. This hands-on competition not only builds problem-solving skills but also supports a local Detroit nonprofit through real impact. Whether you're a seasoned leader or a student just beginning your Lean journey, the 2025 Lean Solutions Summit promises inspiration, actionable insights, and meaningful connections.

This week, in Episode 249, we bring you a conversation recorded at our recent 21 Hats Live event in Ann Arbor, Michigan, with Ari Weinzweig, co-founder of one of America's most influential small businesses. Starting 43 years ago with a highly successful college town delicatessen that they could have replicated all over the country (including for Disney), Ari and co-founder Paul Saginaw have instead built Zingerman's Community of Businesses, a collection of 12 Ann Arbor-based, collaboratively run businesses each with its own leadership and ownership structure. Together, these businesses produce $80 million a year in revenue. They include a bakery; a coffee company; two event spaces; a roadhouse; a Korean restaurant; a mail-order operation; an international food-tour business; a publishing house that publishes, among others, Ari Weinzweig; and a training center—ZingTrain—that has shared the Zingerman's approach to business building with more than 10,000 businesses.In 2003, Bo Burlingham pronounced Zingerman's “The Coolest Small Company in America.” Bo's article became the foundation of Small Giants, his book about companies that are more intent on being great than being big. The last thing we did at 21 Hats Live was to sit down with Ari to talk about that philosophy. In his passionate responses to our many questions—responses, I should note, that include a few F-bombs—Ari explains how the Zingerman's team decides whether to start a new business, how he and Paul made (and re-made) an especially difficult decision about expanding, how he and Paul have managed to sustain their partnership for more than four decades, how they chose a succession plan, how they know if they're charging enough, why for many years Ari's mother continued to believe he was a failure, and a whole lot more.

Secure your spot now for Vince Gabriele's July 18–19 Mastermind Event in New Jersey: events.vincegabriele.com

Ari Weinzweig is the co-founding partner of Zingerman's, a world renowned community of businesses based in Ann Arbor, Michigan. Zingerman's is known as much for its incredible food as its radical approach to leadership and culture. Ari is a sought-after speaker, author of numerous influential books and pamphlets on visioning, leadership, and business beliefs, and a trailblazer in building organizations where dignity, creativity, and compassion lead the way. Ari joined host Robert Glazer to talk about Zingerman's excellent culture, his unconventional approach to leadership, leading without hierarchy and much more. Learn more about your ad choices. Visit megaphone.fm/adchoices

Click the link to learn more and get your tickets to see Vince and Ari speak at the SPF Mastermind July 18th and 19th.https://events.vincegabriele.com/july2025 Podcast SummaryIn this rare and insightful interview, Vince Gabriele sits down with Ari Weinzweig, co-founder of Zingerman's Delicatessen in Ann Arbor, Michigan. From its humble beginnings in 1982 with a $20,000 bank loan and a staff of two, Zingerman's has grown into a community of businesses with over 750 employees and annual revenues exceeding $80 million . Ari shares the principles and practices that have guided this growth, emphasizing a commitment to quality, community, and a unique organizational culture. This conversation offers valuable lessons for entrepreneurs and business leaders aiming to build sustainable and values-driven enterprises. 5 Key Points DiscussedVisionary Leadership: Ari discusses the importance of having a clear vision and staying true to core values in guiding business growth.Community Engagement: Insights into how Zingerman's fosters a strong sense of community among employees and customers.Innovative Business Model: Exploration of Zingerman's unique approach to business expansion through a community of businesses rather than traditional franchising.Employee Empowerment: The role of open-book management and employee ownership in creating a motivated and accountable workforce.Resilience and Adaptation: Lessons learned from navigating challenges and adapting to changing market conditions while maintaining the company's mission. Click the link to learn more and get your tickets to see Vince and Ari speak at the SPF Mastermind July 18th and 19th.https://events.vincegabriele.com/july2025 If you're a gym owner seeking answers on how you can grow your gym, make more money, and have more freedom to do what you love, visit www.vincegabriele.com or book a call by CLICKING HERE!

Burnout isn't about working too much—it's about what drains you. Anese Cavanaugh has spent the last two decades helping leaders master their Intentional Energetic Presence (IEP) to create thriving, engaged teams without running themselves into the ground. Her work with Zingerman's and top companies worldwide has proven that energy, not time, is our most valuable resource. In this episode, we dive into the real cause of burnout, how leaders unknowingly drain their own teams, and the small shifts that create massive impact. If you want to lead with more energy, influence, and authenticity, this episode is a game-changer. To learn more about Intentional Energetic Presence (IEP) and how to lead without burnout, visit https://activechoices.com/. ____________________________________________________________Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.We have a lot more content coming your way! Be sure to check out our other content:Yelp for Restaurants PodcastsRestaurant expert videos & webinars

Ready to stay ahead in this shifting, tariff-driven climate? Book your complimentary strategy call today and let's map out a game plan for growth: https://calendly.com/spf-leo/spf-mastermind-discovery-call In this raw and unfiltered episode of Ask Vince, Vince Gabriele fires straight from the hip on how gym owners can (and must) prepare for a shaky economy. With tariffs looming, prices rising, and fear thick in the air, Vince delivers a wake-up call: this isn't the time to coast—this is wartime CEO season.The episode kicks off with a preview of the upcoming July Mastermind event, featuring one of Vince's biggest gets ever—Ari Weinzweig of Zingerman's. From there, Vince dives deep into the power of his Elite Consulting Days, showing how a fresh perspective can expose profit leaks, mindset issues, and operational inefficiencies that are keeping gym owners stuck.The theme? Leadership, discipline, and decisiveness. Vince shows you how to hold the line, protect your business, and come out ahead—because “this too shall pass,” but only if you do the work. Top 5 Key Takeaways:1. Fresh Eyes Save Lives (and Businesses)Vince's Elite Consulting Days give gym owners a full-day deep dive into their business. These sessions uncover things owners are blind to—from bloated payroll to underpriced services—and give them a clear plan of action. Spoiler: you're probably undercharging, overworking, and bleeding cash without knowing it.2. The Economy is Messy—Fear is the Real EnemyTariffs are triggering fear, and fear changes behavior. Clients start cutting non-essentials (like gyms). Vince warns: you don't need to be an economist, but you must understand how economic perception affects your clients' decisions.3. Retention is KingHold onto what you've got. Vince shares how GFP slashed attrition to 1.5% by tracking attendance patterns, improving service, and doing more with less. His advice? Double down on delivering massive value and keep clients delighted, not just satisfied.4. Embrace Wartime LeadershipNow's the time to act like a wartime CEO: raise your standards, get disciplined, audit everything, and trim the fat—especially B-players on your team. Vince's favorite wartime move? Audit your billing and slash waste like your business depends on it—because it does.5. The Mindset Shift is Non-NegotiableWhen uncertainty hits, owners need to rewire their thinking. Vince lays out a wartime mindset playbook: think long-term, take massive ownership, and tighten up every aspect of life—from fitness to finances. As he says, “You gotta do more and better for less… and still win.” Ready to stay ahead in this shifting, tariff-driven climate? Book your complimentary strategy call today and let's map out a game plan for growth: https://calendly.com/spf-leo/spf-mastermind-discovery-call If you're a gym owner seeking answers on how you can grow your gym, make more money, and have more freedom to do what you love, visit www.vincegabriele.com or book a call by CLICKING HERE!

Most restaurants accept drama and dysfunction as part of the business—but what if eliminating them was the key to higher profits and better retention? Lisa Schultz, Managing Partner of Zingerman's Roadhouse, has spent the last 20 years proving that culture is the real secret to success. By implementing no-drama leadership, open-book finance, and employee empowerment, she's built a restaurant where people don't just show up for a paycheck—they show up to be part of something bigger. In this episode, we explore how to build a drama-free workplace, get employees to think like owners, and create a sustainable, profitable restaurant culture. If you've ever struggled with turnover, toxic teams, or disengaged staff, this conversation is for you. To learn more about Zingerman's Roadhouse and their culture-first approach to hospitality, visit https://www.zingermansroadhouse.com. ____________________________________________________________Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.We have a lot more content coming your way! Be sure to check out our other content:Yelp for Restaurants PodcastsRestaurant expert videos & webinars

To get the details for our July Mastermind Meeting with Zingerman's Founder Ari Weinzweig, email Tom@vincegabriele.com. In this episode of The Business Secrets for Gym Owners podcast, Uncle Vinny shares game-changing insights from his longtime mentor and friend, Ari Weinzweig, the founder of Zingerman's Deli. Ari took a small Jewish deli in Ann Arbor, Michigan, and grew it into an $80 million empire spanning multiple businesses — and his lessons are directly applicable to running a successful gym. Vinny dives deep into three of the most valuable business lessons he learned from Ari: the four stages of business growth, the recipe for outstanding customer service, and the power of creating a clear vision for your business. This episode is packed with actionable insights that will help you take your gym to the next level.Key Points Covered:The Four Stages of Business Growth – Vinny outlines the four stages that every business goes through: Creating, Building, Prime, and Scale. He explains the challenges and opportunities at each stage and what it takes to level up.The Recipe for Great Customer Service – Learn Zingerman's simple but powerful three-step system for providing exceptional customer service: Find out what the customer wants, get it for them, and exceed their expectations.How to Write a Powerful Vision – Discover the difference between a mission and a vision, and why creating a clear, compelling vision for your gym's future is crucial for long-term success.The Importance of Leadership and Delegation – Transitioning from working in your business to working on your business requires building a strong team and elevating leaders within your organization.Lessons from a Multi-Million Dollar Business – Vinny explains how the principles that built Zingerman's into an $80 million business can be applied to growing and scaling your gym.To get the details for our July Mastermind Meeting with Zingerman's Founder Ari Weinzweig, email Tom@vincegabriele.com. If you're a gym owner seeking answers on how you can grow your gym, make more money, and have more freedom to do what you love, visit www.vincegabriele.com or book a call by CLICKING HERE!

The first two months of the new Administration in Washington DC have brought shocking degrees of chaos and disruption. Many people who didn't vote for the current President feel like they've been punched in the face and knocked to the ground. How in a situation like this do you get back up? What actions can you take to lift your mood and make things in the world better?This week's guest on How My View Grew, which launches season three of the podcast, is no stranger to this dilemma. Ari Weinzweig, co-founder of the Zingerman's Community of Businesses in Ann Arbor, Michigan, knows something about getting crushed by a global shock and then finding a way to get back up. In his case, the event was Russia's brutal full-scale invasion of Ukraine in 2022. How he got back up was by learning about Ukraine's Revolution of Dignity in 2014 and then using this as inspiration to bring dignity into the workplace. Ari's story offers a lesson about how to respond to disturbing and horrific events. It also raises a startling question: if millions of people felt a sense of dignity in the workplace, would they vote for demagogues claiming "you've been screwed" and promising to "fix it" for them? Or might they instead say, "No thanks. I'm good. If you want to be an autocrat, move to Russia?"**Key takeaways**5:00 When Ari was unconsciously competent at dignity10:00 "Putin isn't going to call me for advice"14:00 Inspiration from Ukraine's Revolution of Dignity25:00 Honoring dignity doesn't take more time27:00 Being authentic without dumping on others32:00 Showing employees the financial numbers36:00 "Maybe it's not because they're lazy." 43:00 Slipping daily and then gamefilming45:30 Amiel's reflections**Resources**A Revolution of Dignity in the Twenty-first Century Workplace, a pamphlet by AriZingerman's Deli in Ann Arbor, MichiganUkrainian civic activist Valerii Pekar on Ukraine's stunning resilience (How My View Grew)Historian Marci Shore on how to improve the world amidst evil (How My View Grew)Depolarize politics by escaping the drama triangle (How My View Grew)**Subscribe to the podcast**To hear the origin stories of more big ideas, subscribe to How My View Grew on Apple Podcasts, Spotify or wherever you listen to podcasts.**Share the love**Leave me a rating or review on Apple Podcasts, Spotify or wherever you listen to podcasts.

Welcome to the Hospitality Mentor Podcast! In this episode, host Steve Turk interviews Ji Hye Kim, the chef-owner of Miss Kim Korean Restaurant in Ann Arbor, Michigan. Ji Hye shares her unconventional journey from being an economics and political science student at the University of Michigan to becoming a renowned Korean chef. Starting as a server at a Japanese restaurant, Ji Hye recounts her transition into hospitality, becoming a cheesemonger at Zingerman's Delicatessen, and eventually opening Miss Kim. She discusses the challenges and successes she faced, including her innovative response to the pandemic and her plans for opening a new vegetarian restaurant, Little Kim. Ji Hye also offers invaluable advice on pursuing one's passion in the hospitality industry. Don't miss out on this inspiring and educational episode!00:00 Introduction and Guest Welcome01:03 Ji Hye Kim's Early Career and Education05:07 Transition to Hospitality08:20 Starting at Zingerman's and Developing Skills13:43 Path to Partnership and Food Cart Experience21:54 Opening Miss Kim Restaurant28:49 Navigating Challenges and Achievements32:33 Future Plans and Advice36:15 Conclusion and Final Thoughts

What does it take to turn a dishwashing job into a legacy that reshapes an entire industry? Ari Weinzweig, co-founder of Zingerman's, has spent over four decades building not just a successful business but a model of leadership rooted in purpose, curiosity, and values. In his latest work, Life Lessons I Learned from Being a Line Cook, Ari reflects on the principles that have guided his journey and the powerful lessons we can all take from them. In this episode, we explore how these lessons apply to leadership, emotional resilience, and building organizations that thrive. Whether you're on the line or leading a team, this conversation is packed with insights that will challenge and inspire you. For more on Zingerman's and to explore Ari's latest work, Life Lessons I Learned from Being a Line Cook, visit https://www.zingtrain.com____________________________________________________________Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.We have a lot more content coming your way! Be sure to check out our other content:Yelp for Restaurants PodcastsRestaurant expert videos & webinars

Today's podcast is with Ari Weinzweig, the CEO and co-founding partner of Zingerman's Community of Businesses, a much-admired gourmet food business group headquartered in Ann Arbor, Michigan, USA. Ari is a friend, a veteran of the podcast and was also one of the contributors to Punk XL. Ari joins me today to talk about his latest missive - a chapbook entitled Life Lessons I Learned From Being A Line Cook; what a chapbook is, the insights behind some of the lessons and what they mean from an entrepreneur and leader who is passionate about customer service and experience. This interview follows on from my recent interview – The natural home of the contact center is under the CMO – Interview with Alex Levin of Regal.io – and is number 531 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

In this podcast episode, Dr. Jonathan H. Westover talks with Elnian Gilbert about organizational change and vision facilitation. Elnian's 13+ years of experience at Zinger Train includes multiple businesses and positions, from her start at Zingerman's Mail Order to logistical experience at ZingTrain. It is this breadth of experience that Elnian brings to her role as a trainer, sharing Zingerman's approach to business though ZingTrain's public training, personalized training, facilitation, and keynotes. Check out all of the podcasts in the HCI Podcast Network!

Skratch won our award for "Brand Of The Year" in 2024, and the main reason was because we respected their approach to playing the infinite game: making decisions rooted in long term stability. So many brands in their position would angle for acquisition and an exit strategy, but that is not on their radar. The discipline and vision that it takes to stay true to that ethos is evident in this conversation with co-founders Allen Lim and Ian MacGregor. Show Notes: Skratch: https://skratchlabs.com 2024 Year In Review (Blog): https://www.skratchlabs.com/blogs/life-skills/2024-year-in-review Vern Harnish - Scaling Up: https://amzn.to/4jN5VWq McGuckin Hardware: https://www.mcguckin.com/ Zingerman's Guide: https://amzn.to/4azJrnv The Infinite Game: https://amzn.to/42B52dq Christina Chase - MIT Sports Lab: https://sportslab.mit.edu/ Peter Kim - Applied Exercise Science: https://www.colorado.edu/iphy/research Skratch in Paris: https://www.youtube.com/watch?v=nyPGaQHvF6c Skratch Cafe: https://www.skratchlabs.com/pages/cafe Chef Biju Thomas: https://www.instagram.com/bijuthechef/ BPC: Brand, Product, Content Ian - Integrating Ski Areas: https://coloradosun.com/2024/11/26/nederland-vying-to-buy-eldora/ Allen - Bosch E-Bikes: https://www.bosch-ebike.com/us/ebikes Aaron - Gawx x Digital Spaghetti: https://www.youtube.com/watch?v=fDAqyQIaUPY Dylan - Aaron Rogers "Enigma": https://www.netflix.com/title/81757010 Join us on LinkedIn: https://www.linkedin.com/company/second-nature-media Meet us on Slack: https://www.launchpass.com/second-nature Follow us on Instagram: https://www.instagram.com/secondnature.media Subscribe to our newsletter: https://www.secondnature.media Subscribe to the YouTube channel: https://www.youtube.com/@secondnaturemedia

It is a strange but somehow peaceful time. We are in the 'holiday season', which is 'show season' for me. We are between the election and the inauguration. We decided to read a surprisingly silly Zingerman's SOP and revisit the piece I read for my dear friend's wedding. Jamie updates me on the news from a recent cannabis conference in Vegas. Come see me January 2nd at 50 First Jokes!!

In this episode, fourth-time guest Ari Weinzweig returns to share insights from his latest book on becoming a better leader. The discussion emphasizes the importance of beliefs in business, the craft of hospitality, and the concept of dignity. Ari delves into the six elements of servant leadership, the significance of vision, the necessity of active learning and teaching, ethical decision-making, and the practice of energy management. He also touches on Zingerman's unique ownership culture and offers reflections on humility. Perfect for leaders looking for practical wisdom, the conversation is rich with actionable advice and inspiring ideas.Connect with Ari:Ari Weinzweig: https://www.zingtrain.com/trainer/ari-weinzweig/Zingerman's: https://www.zingermanscommunity.com/Email: ari@zingermans.comAri's Article on Servant Leadership:https://www.zingtrain.com/article/servant-leadership/Previous interview on the show with Ari:https://www.hospitalitymavericks.com/224-ari-weinzweig-co-founder-at-zingermans-the-power-of-beliefs-in-business/https://www.hospitalitymavericks.com/163-ari-weinzweig-ceo-of-zingermans-community-of-businesses-on-visioning-and-the-myth-of-the-one-thing/https://www.hospitalitymavericks.com/114-ari-weinzweig-co-founder-of-zingermans-on-self-leadership/A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In 1982, Ari Weinzweig, along with his partner Paul Saginaw, founded Zingerman's Delicatessen in Ann Arbor with a $20,000 bank loan, a Russian History degree from the University of Michigan, four years of experience washing dishes, cooking and managing in restaurant kitchens and chutzpah from his hometown of Chicago. They opened the doors with 2 employees, a small selection of specialty foods, and exceptional sandwiches.rnrnToday, Zingerman's Delicatessen is a nationally renowned food icon and the Zingerman's Community of Businesses has grown to 11 businesses with over 750 employees and over $65 million in annual revenue. Ari Weinzweig is also a prolific writer. His most recent publications are the first four of his six book series Zingerman's Guide to Good Leading.rnrnThe conversation will be moderated by New York Times bestselling author Daniel Coyle. Coyle's book The Culture Code was named Best Business Book of the Year by Bloomberg, BookPal, and Business Insider. Coyle has served as an advisor to many high-performing organizations, including the Navy SEALs, Microsoft, Google, and the Cleveland Guardians.

In this episode of the Daily Mastermind, host George Wright III interviews Wayne Mullins, the CEO and founder of Ugly Mug Marketing. They discuss Wayne's journey from a struggling salesperson to starting his own lawn and landscape business, eventually leading to the creation of a highly successful marketing agency. Key topics include the importance of incremental growth, the natural progression in marketing, and turning customers into brand evangelists. Wayne emphasizes the need for a strategic approach over merely tactical actions, leveraging human psychology, building trust, and the powerful role of customer referrals in enhancing marketing efforts. The episode concludes with advice for business owners to evaluate their strategies and continually exceed customer expectations. 01:00 Wayne Mullins' Background and Journey04:28 The Importance of Incremental Growth06:33 Understanding Marketing and Sales11:22 Building Trust in Marketing16:14 Turning Customers into Evangelists22:45 Strategic Marketing Advice Thanks for listening, and Please Share this Episode with someone. It would really help us to grow our show and share these valuable tips and strategies with others. Have a great day. George Wright III“It's Never Too Late to Start Living the Life You Were Meant to Live”FREE Daily Mastermind Resources:CONNECT with George & Access Tons of ResourcesGet access to Proven Strategies and Time-Test Principles for Success. Plus, download and access tons of FREE resources and online events by joining our Exclusive Community of Entrepreneurs, Business Owners, and High Achievers like YOU.Join FREE at www.JoinTheEvolution.comAbout GUEST:Wayne Mullins is a passionate entrepreneur committed to creating remarkable experiences, and building a team at Ugly Mug Marketing that produces extraordinary results for their clients.He has been called “the guru's guru,” as he is regularly called upon for advice from industry leading CEO's, New York Times Best Selling Authors, and Silicon Valley startups. He loves helping entrepreneurs challenge their assumptions, create value from places they've never looked, and reach goals they never believed possible. He has personally worked with clients in 91 different industries, from 34 states, and 11 countries.Ugly Mug Marketing, which Wayne founded 10 years ago, has won the praises of some of the leading influencers in the business world, such as, Neil Patel (Founder of QuickSprout & Kissmetrics), Chris Voss (New York Times Best Selling Author of Never Split the Difference), and Ari Weinzweig (Co-Founder of Zingerman's Community of Businesses). Wayne's work directly influences more than a quarter million entrepreneurs annually through his blog, books, and training programs.Guest Resources:Website: UglyMugMarketing.comInstagram: https://www.instagram.com/fireyourself/Linkedin: https://www.linkedin.com/in/fireyourself/ About George Wright III:George Wright is a Proven, Successful Entrepreneur- and he knows how to inspire entrepreneurs, companies, and individuals to achieve Massive Results. With more than 20 years of Executive Management experience and 25 years of Direct Marketing and Sales experience, George is responsible for starting and building several successful multimillion-dollar companies. He started at a very young age to network and build his experience and knowledge of what it takes to become a driven and well-known entrepreneur. George built a multi-million-dollar seminar business, promoting some of the biggest stars and brands in the world. He has accelerated the success and cash flow in each of his ventures through his network of resources and results driven strategies. George is now dedicated to teaching and sharing his Prosperity Principles and Strategies to every Driven and Passionate Entrepreneur he meets. His mission is to Empower Entrepreneurs Globally to create Massive Change and LIVE their Ultimate Destiny.

Every year we await the release of The Best American Food Writing. It's a sharp collection of works from around the world of food media, and it always brings surprises. This year was no different, and the collection's new editor, Jaya Saxena, tells us about her selection process. We also dig into her own journalism career. She's one of our favorite writers at Eater, and we talk about some memorable stories she's written there as well as for TASTE. Also on the show, it's the return of Three Things where Clayton and Matt discuss what is exciting in the world of restaurants, cookbooks, and the food world as a whole. On this episode: the B.O. Boys, Saturday Night is actually good, the Seoul Meets Bagel at Between the Bagel, Bruce Eric Kaplan's look inside Hollywood screenwriting in They Went Another Way. Two more books: Mammoth by Eva Baltasar and William by Mason Coile. Also, a reminder that Zingerman's has the best holiday gifts, Little Flower Cafe in Astoria is a lovely place, Daniela Galarza's broccolini parmesan soup rules, and Mombard has invented quite the sandwich. Do you enjoy This Is TASTE? Drop us a review on Apple, or star us on Spotify. We'd love to hear from you. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The Be Good Humans studio turns into Mission Control as Brian and Trey share their inner love for outer space and welcome celebrated NASA astronaut Colonel James “Vegas” Kelly along with an actual rocket scientist, Julie Zingerman!Ret. Col. James M. Kelly was selected as a NASA astronaut in 1996. The retired U.S. Air Force Colonel flew on STS-102 in 2001 and STS-114 in 2005. STS-102 delivered the Expedition 2 crew and contents of the Leonardo Multi-Purpose Logistics Module (MPLM) to the station. STS-114 was the Return-to-Flight mission following the space shuttle Columbia disaster. During that mission, the crew tested and evaluated new procedures for flight safety, shuttle inspection and repair techniques. Col. Kelly has logged more than 641 hours in space. He currently serves as Capsule Communications (CAPCOM) Branch Chief for the Astronaut Office. Julie Zingerman works Advanced Space and Power at L3Harris Aerojet Rocketdyne. In this role she designed, developed and tested the electric power system for the International Space Station which has provided continuous power for over 25 years to the US Astronauts and their International Partners. She served on the Double Asteroid Redirect Test team which successfully pushed an asteroid into a different trajectory, a critical element for saving our  planet. Today she is working to help build the next generation of human space rockets following the retirement of the space shuttle, including the Space Launch System for the upcoming Artemis moon missions. Julie was awarded a NASA Silver Snoopy, the highest award the agency presents to less than 1% of its workforce. She supports the Entertainment Industries Council Technical Advisory Committee and currently serves on the kidSTREAM Children's Museum Advisory Board.Brian Phelps is an American radio personality, actor, and comedian best known for co-hosting the nationally and globally syndicated Mark & Brian Morning Show in Los Angeles for 25 years. As the co-lead of his own television series, with multiple roles in movies, and a Star on the Hollywood Walk of Fame, Phelps is also an inductee in the Radio Hall of Fame.Trey Callaway is an American film and TV writer and producer who wrote the hit movie I Still Know What You Did Last Summer, and has produced successful TV series like CSI:NY, Supernatural, Rush Hour, Revolution,  The Messengers, APB,  Station 19 and 9-1-1 LONE STAR. He is also a Professor at USC.___________________________________Make sure to follow us on social media at:begoodhumanspodcast.cominstagram.comtiktok.comthreads.netfacebook.comx.com

‘Having a vocation is like falling in love, and it works out,' says writer, anarchist, and philosopher, Paul Goodman. Ari Weinzweig holds the title of co-founder and CEO at Zingerman's, but he is also an anarchist and philosopher. During this episode, he joins us in conversation to tell his story and share the guiding principles behind his life philosophy and business journey. Tune in to hear him challenge perceptions about anarchism and synergy, positive belief in human beings, and what it means not to think hierarchically about your achievements. Making the distinction between data and culture, Ari unpacks his leadership style and why he believes that building culture is the true work of leadership. Going deeper, we discuss the relationship between belief, company health, and the imperfect art of working with people. We touch on the simple legacy Ari would like to leave behind, how he has managed to go off the grid with his business in order to live his values, and how Ari manages to truly be himself so much so that he is a rebel against expectation. Join us today to hear all this and more. Guest Bio: In 1982, Ari Weinzweig and Paul Saginaw founded Zingerman's Delicatessen in Ann Arbor, Michigan, using a $20,000 bank loan. Weinzweig, equipped with a Russian History degree and four years of kitchen experience, opened the deli with two employees and a small range of specialty foods and sandwiches. Today, Zingerman's has evolved into a nationally recognized food brand, expanding into the Zingerman's Community of Businesses, which includes 11 distinct entities such as Zingerman's Bakehouse and ZingTrain, employing over 750 people and generating more than $65 million in annual revenue. Each business operates uniquely, but they all adhere to a shared Vision and Guiding Principles, collectively delivering “The Zingerman's Experience” with passion and commitment. Key Points From This Episode: [02:25] Ari Weinzweig, co-founder and CEO of Zingerman's and his journey to success.[12:29] How his choice of major, Russian history, illustrates an important principle.[13:54] The story of Zingerman's as told by the 12 Natural Laws of Business.[20:05] Moving forward and prioritizing growth whilst staying true to their original vision.[23:13] How he has trained himself not to think hierarchically about his success.[26:30] The evolution of his leadership style and relationship to anarchism and synergy.[31:37] A description of the legacy he would like to leave behind.[38:26] Why he believes that building culture is the true work of leadership.[44:56] What motivated Ari to go off the grid with his business endeavors and book publishing.[49:31] An overview of this episode and how Ari lives his business values. Quotes: “Do what you want, not what everybody else wants you to do.” — Ari Weinzweig [0:12:51] “I've tried to train myself to appreciate the little things because that's really all there is.” — Ari Weinzweig [0:23:24] “[Anarchism] is really about a way of being in the world, not about taking power.” — Ari Weinzweig [0:29:33] “The thing about dignity is, it's all free, and we don't need permission, and we don't need anyone else to do it, we can just do it.” — Ari Weinzweig [0:31:20] “All day long, we're all contributing positively and negatively to the culture and none of us get it right all the time.” — Ari Weinzweig [0:38:59]RESOURCES: [04:46] Read poetry by David Whyte.[06:26] Learn more about anarchist and philosopher Paul Goodman.[14:15] Unpack Zingerman's 12 Natural Laws of Business.[21:12] Find out about the work of Ruth Benedict. [26:59] Explore Stephen Covey, Peter Drucker, Max De Pree, Robert Greenleaf, and Margaret Wheatley. [26:59] Read Ari's essay, Jewish Rye Bread. [29:41] Immerse yourself in the work of Howard Ehrlich.[46:22] Unveil Ari's thoughts on Dignity and Working Through Hard Times.   FOLLOW:Follow Laura Eich:LinkedInFacebookInstagram Follow Mike McFall:WebsiteLinkedInFacebookXInstagram Follow BIGGBY® COFFEE & LifeLabTM:WebsiteFacebookXInstagramLinkedInAbout LifeLabTM ABOUT LOVE IN LEADERSHIP:At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we're out to prove that financial success and healthy workplace culture aren't two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren't miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they're joined by guests from around the world to learn how they are fostering a culture of love and growth in the world's most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.Learn more at: loveinleadershippodcast.com ABOUT THE HOSTS:Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.Mike is also the author of Grind, a book which focuses on early-stage businesses and how to establish positive cash flow. Laura Eich is BIGGBY® COFFEE's Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE's in-house culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers.

Originally uploaded August 12, re-edited October 16th. Chris Holman welcomes back Julie Pingston, CDME, CMP, CTA / President & CEO Choose Lansing, Lansing, MI Welcome back Julie, I understand you're part of a new project? Tell us more about the New Initiative Encouraging Sports Fans to Explore ‘Cities of the Big Ten'? There's a digital passport developed with Bandwagon? Julie, for this project what are the Highlighted Attractions are included around Lansing? What else should businesses of the area know about this new initiative? New Initiative Encourages Sports Fans to Explore ‘Cities of the Big Ten' Choose Lansing shared a release on this topic: LANSING, MICH. – July, 2024 – Choose LansingTM and Destination Ann Arbor are excited to announce their participation in the new Cities of the Big Ten passport initiative, a collaborative effort designed to encourage visitors to explore beyond athletic events and discover the unique attractions of the Big Ten cities. This joint effort, facilitated through a digital passport developed with Bandwango, aims to showcase unique attractions in each Big Ten destination and promote a richer travel experience. “Being a part of the Big Ten conference strengthens the bond between our communities,” said Amy Karbo, Vice President of Marketing of Destination Ann Arbor, home to the University of Michigan and the 2023 College Football National Champions. “This initiative provides a wonderful opportunity to highlight and share the unique attractions of each of our destinations, encouraging visitors to explore all that we have to offer. Ann Arbor is known for its vibrant culture, lively arts scene and iconic landmarks. We are thrilled to be part of this initiative that not only brings sports fans to our city but also encourages them to explore everything else Ann Arbor has to offer.” Tracy Padot, Chief Marketing Officer of Choose Lansing, agrees. “As home to the State Capitol and Michigan State University, there's so much more to see beyond Spartan Stadium when visitors come for a football game. Whether it's one of our attractions, museums, great dining, or outstanding accommodations, we are a welcoming destination for all.” The passport features a curated list and dynamic mix of places to visit and explore, aiming to help sports fans traveling to support their team, or anyone interested in new travel adventures, get better acquainted with the cities of the Big Ten. Highlighted Attractions in Lansing include: State Capitol Building/Heritage Hall Michigan History Center and Archives of Michigan Impression 5 Science Center R.E. Olds Transportation Museum High Caliber Karting Zap Zone XL Eli & Edythe Broad Art Museum MSU Horticulture Gardens Abrams Planetarium MSU Dairy Store Highlighted Attractions in Ann Arbor include: Zingerman's Deli Big House Tour Law Quad on Campus Main Street Michigan Theater & State Theater The Nichols Arboretum Kerrytown Ann Arbor Distillery Winewood Organics Farmer's Market To access the Cities of the Big Ten passport, visit https://www.citiesofthebigten.com. For more information, visit the dedicated landing pages at Destination Ann Arbor and Choose Lansing. ### About Choose LansingTM The vision of Choose Lansing is to inspire everyone to celebrate and love Greater Lansing as much as we do! This goes hand in hand with our mission, to positively impact our community's quality of life by developing the region as a visitor destination. Learn more at www.lansing.org. About Destination Ann Arbor Destination Ann Arbor is a 501(c)6 not-for-profit organization whose mission is to elevate economic vitality and connect our communities through the power of travel.

Marybeth Alexander has been the Knowledge Goddess and Chief Executive Owl at KnowledgeOwl since she co-founded the company with Pete in 2015. As KnowledgeOwl's CEO, she's responsible for embodying KnowledgeOwl's mission and values, which include using business as a force for good, cultivating a people-first company, giving excellent service to everyone, and creating awesome knowledge based software.   Questions  · We always like to give our guests an opportunity to share in their own words, a little bit about their journey. So, if you could share with our listeners just a little bit about how you got from where you were to where you are today. · Could you share with our audience what exactly is KnowledgeOwl, and what do you do on a daily basis? · What are some of the successes that you've experienced as a CEO of an organization of this nature, and if you were to predict where you see customers experience going in another 3 to 5 years, based on where the technology is currently, what are some of your predictions where that's concerned? · Now, Marybeth, can you share with our listeners, what's the one online resource, tool, website or application that you absolutely can't live without in your business? · Can you also share with our listeners, maybe one or two books that you've read, it could be a book that you read a very long time ago, or even one that you've read recently that had a great impact on you, and it could be an impact that affected you personally or professionally. · Now, can you also share with us what's the one thing that's going on in your life right now that you're really excited about, either something you're working on to develop yourself or your people. · Where can listeners find you online? · Now, before we wrap our episodes up, we always like to give our guests an opportunity to share with us a quote. So, do you have a quote that during times of adversity or challenge, you'll tend to revert to this quote if for any reason you get derailed or you get off track, the quote kind of helps to get you back on track. Do you have one of those?   Highlights Marybeth's Journey Me: Now, we always like to give our guests an opportunity to share in their own words, a little bit about their journey. So, if you could share with our listeners just a little bit about how you got from where you were to where you are today.   Marybeth shared that she'll try to do the short version of this. So, she just loves helping people. All of her jobs are her favorite, her favorite jobs have always revolved around people. She loved being a camp counselor, she was a teacher. She also really loved working in hospitality. She loved working at restaurants and bartending and serving folks. And then she transitioned into software support, and she loved helping people there too.  So, she got into software. She was a teacher for a while, and then she transitioned into software, which was actually a pretty good transition, because a lot of the same skills that make you a good teacher for kids also makes you good at doing software support for adults.  So, she grew her leadership in that realm, and she went from being on the support team to being a team lead, to a manager, to a director, and then she got this little opportunity to head up a product, which was a knowledge based product, it was called Help Gizmo at the time.  And she took that opportunity. I was basically like the product owner or manager of that product, and they brought it to market, and then that company didn't want to continue that project, so they ended up giving them the opportunity to buy it, and that is how she accidentally ended up as the CEO of a software company.  She likes to call herself an accidental entrepreneur, because she didn't start out that way, but as luck would have it, she got the opportunity, and now it's been almost 10 years.   What is KnowledgeOwl? Me: Now, Marybeth, could you share with our audience what exactly is KnowledgeOwl, and what do you do on a daily basis?   Marybeth shared that KnowledgeOwl, they call it knowledge based software, but it was essentially, what knowledge based software is, is a specific type of software that allows you to create a website to share information with whoever your audience is, that is often times your customers.  So, a lot of people use them for their help center and documentation for their software products, but they also sometimes use it for their products for their customers, they have airlines who use them for their help and FAQs, for their customers on their website.  They have customer service teams that use them as a knowledge base for their call center agents. They have lots of companies that use them as their internal knowledge base for all of their playbooks and policies and procedures. So, pretty much what they do every day is help people with these knowledge based websites that help them help their customers, whoever they might be.   Me: I think knowledge base is an extremely good thing for customers, because I do find if a customer has an issue, they tend to do their own troubleshooting first before they actually pick up the phone and call a company or even reach out to a representative at a company. So, if you have a strong knowledge base, you're actually empowering the customer to fix the problem themselves.    Marybeth agreed totally yes, most people do not want to contact your support team, there are a small percentages of people that do, but most people want to be able to self-serve. And when we're talking about giving your customers a great experience and giving them great customer service, a big part of that is allowing them to get help the way they want to get help, and most people would prefer to do it themselves.    Me: So, walk me through, let's choose an industry, let's say, for example, an automotive industry. You sell motor vehicles, for example, and you are trying to create a knowledge base for your team members, so this would be internal with let's say product knowledge, or just general information that customers may call and ask about frequently. Is it that they have to document the information and then give it to you, and you feed it into the knowledge based software, or is that something that you provide for them as well, the research and the documentation that is fed into the knowledge based software?   Marybeth shared that they basically provide the software tool for them. So, their customers like, let's say this automotive, this car service company or automotive company, they would purchase KnowledgeOwl and then somebody on their team would be the one that would put all the content in. So, often times this could be a manager of a team, sometimes you have somebody whose job it is to do like documentation or training, but often times it is like the support team itself, like the people doing the work, they will go in there and document the answers to questions, because on many support teams, you know what team leads end up doing, or like the advanced folks on the team that have been there for a while, is they end up being the go to person and having to answer the same questions over and over again for the other teammates.  So, rather than just answering those same questions over and over again, those people will go to the knowledge based software create a document that says, here's information about this automotive vehicle, here's information like a frequent process that we use. And here's how to do this for the customer, and they'll write it down, so that way their teammates can then reference that or look for it in the knowledge base and get the answer without having to ask them.  So, it speeds up the process and the not just internally, but also it helps the customers get answers faster, because the teammates can find the information they need to help the customers faster.    Me: And your knowledge based software facilitates different formats, so, for example, it could be an audio file, it could be a video file, it could be just a document that the customer is reading.   Marybeth stated exactly. So, it's basically a website. She likes to tell people, pretty much anything you can put in a website, you can put it inside KnowledgeOwl.  So, a lot of times it's going to be text. So, a lot of times it's processes, it's procedures, it's information. But in terms of training in like a video format, you could have audio files in there. You could even like host files. So, if you need to have, like a PDF document or a forum that you need to print and give to a customer, you can store those in the knowledge base as well to make it easy for people to find, print, download it and use that information.  So, essentially, a knowledge base can become sort of the single source of truth for your team. So, rather than having to remember where this forum lives, or where that procedure lives, or where the information about like that car lives, it's all in the same place, so that people can search one place and go to one place to find all of the information they need to do their jobs.   Me: And if the organization already has their own website, Mary Beth, is it that knowledge base has some form of feature that integrates into what they have already, so you live on their server that exists? Or do they have to host their website now through your website?   Marybeth shared that it's not their whole website. So, a knowledge base is typically a separate website. So, you might have your website, which is like www.likemyamazingcompany.com and then you might have your knowledge base for your customers, and that might be on help.myamazingcompany.com or support.myamazingcompany.com so it's actually a separate website that people can go to that is either public or it could be behind a login, because sometimes you only want your logged in customers to access it, or especially if it's an internal knowledge base, you probably only want your employees accessing all of your internal company information.  So, it's often times a separate website. But there are ways you can integrate the knowledge base into your main website if you want to. They have an embeddable help widget, some people go a little bit more advanced with that, but generally it's a separate, standalone website that complements the information on your regular website.   Predictions for Customer Experience in the Next 3 to 5 Years Me: Now, since you've been in this operation for about 10 years you mentioned earlier, what are some of the successes that you've experienced as a CEO of an organization of this nature, and if you were to predict where you see customers experience going in another 3 to 5 years, based on where the technology is currently, what are some of your predictions where that's concerned?   Marybeth shared that in terms of successes, her successes are all going to be people based because I think, like you, she was looking at Yanique's website, it's for her, it's all about the people, and giving people a great experience and making sure that not only, like their customers are having a great experience and love working with them and love using their software, but also that the people that work with them, like their staff members are having a great experience working for KnowledgeOwl too and their vendors who are having a great experience working with them as a company.  So, for her, like the biggest success has been building a community of not just customers, but staff members and team members and other vendors and organizations, a really supportive community that cares about each other. But in terms of looking forward in the industry, it's a very interesting time; especially with the word that is on everybody's mind right now is AI. So, everyone is talking about chatbots, right? So, everybody wants to talk about how they can make a ChatGPT for their company and their customers, and they can automate more of your customer service and their customer experience. But for them and who knows what it's going to look like in 3 to 5 years, because the landscape is changing so fast. But what she does strongly feel like is having your company knowledge documented, like having your product, your services, everything in a knowledge base is now more important than ever, because especially with AI, the only way that AI learns is by getting trained.  And one of the best ways to train your AI is to have all of your policies, your procedures, your documentation about your company, your product and your services and your processes written down so that the AI can learn.  So, she thinks what we're going to see over the next 3 to 5 years is even more formal focus on creating and maintaining great documentation, which for many companies, that's always been really important.   So, like most business books you're going to read at the end of the day, the magic secret to like growing your business is to document everything right and to document all your policies and procedures and processes so that you can scale your company, and other people can do what you do.  And that's always sort of been the not very sexy, but honest truth about what great companies look like as they have their policies and procedures and everything well documented. But she thinks what we're going to start to see is that not only are people going to be creating like great documentation for customers and creating great documentation for their teams internally, but they're going to be creating documentation for AI tools as well.   Me: I think that's a very good point that you just brought across the fact that the knowledge base can train the AI, because a lot of times I find that even with chatbots that are attached to organizations, you may start the conversation to resolve an issue, but the bot can answer maybe just the very basic question. And so, a lot of times when I talk to people, they mention that they don't even entertain the bot because they know that they're not going to get the answer they're looking for so they automatically tell the bot they'd like to speak with a live representative, or an agent for the conversation to end with the bot and actually be talking to a live human being in the chat. But maybe that could mitigate the intervention of live agents or representatives if it is that the bot is, as you mentioned, trained fully by the policies that have been documented and simple questions that maybe is embedded in your website, or maybe the customer is not able to quickly identify, the bot can say, “Okay, this is the policy or this is the rate for this,” or whatever the information is as it relates to the organization, again, minimizing the customer having to reach out to someone and speak to them in person or live.   Marybeth agreed and shared that she thinks what's going to be the sort of people of this is we're going to get to a point, probably here in the next 3 to 5 to 10 years, where you might have trouble telling whether you're talking to a real human or a bot. So, think about like the chats on website. So, a lot of bots, you can tell they're a bot because they tell you that they're a bot and it's very simplistic, but the more conversational bots, like, if you've had a chat with ChatGPT, like it's conversational, it can go back and forth with you, you can have an ongoing conversation that builds upon what you were previously talking about.  So, she thinks there is going to be a lot, and it's already starting. There are a lot of AI customer enablement tools, customer service enablement tools that they've been testing, and they've seen other companies using that learn from your knowledge base and your past emails and conversations, what your tone is, how you usually respond, what the correct answer is most likely to be. And there are these tools out there that right now, if they're confident, they can actually reply as an agent would, versus having the agent actually do it. And there's a lot of companies that are very nervous about that with good measure, because we don't want people giving out bad information.  But the agents are suddenly becoming, they're just double checking before the bot sends their answer, but the bots actually writing everything and creating the response and then having that engagement. So, she thinks we might get to a point where sometimes it might be hard to tell whether it's a real person or not.   App, Website or Tool that Marybeth Absolutely Can't Live Without in Her Business When asked about an online resource that she can't live without in her business, Marybeth mentioned if it's cheating to say KnowledgeOwl?  KnowledgeOwl is interesting because that is where they document not just everything about their products. They have their customer facing knowledge base, which they use to understand how their product works and their customers do as well. But they have all of their internal company documentation in KnowledgeOwl as well. But as a team, they're a remote team, so they're 100% remote, they're distribute everywhere.  So, their team relies a lot on Slack to connect with each other and have like an online space where they all can all exist and not just talk about work but talk about life and interact with everybody. And it's that necessarily that Slack is that important, because if Slack wasn't there, they'd probably be using Microsoft Teams or some other tool to do that collaboration. But having collaborative, like a space for your team to collaborate together and help each other out and just sort of be together and care for each other as humans is really important, especially we move into an age where there's like less in person interactions and support teams and customer services teams are often going to be distributed. She thinks having that space is really important.   Books that Have Had the Biggest Impact on Marybeth When asked about books that have had a great impact, Marybeth shared that she's actually going to give you three. So, yes, she's got three for you. So, number one, it was Zingerman's Guide to Giving Great Service, and she probably first read this about 15 years ago, someone gave it to her, and she said, “What does this have to do? I'm running a software company support team. This is a food service book.” And she read it, and it was the first time that she actually saw someone be able to define the steps to actually giving great service and the steps to actually handle a complaint. And it might have seemed really simple at first, but she has been using the same framework for about 15 years now, and it really works. So, it was the first time she was able to take something that was very conceptional, like great service, and actually give someone a process to follow. So that's number one, is Zingerman's Guide to Great Service.   A compliment to that is Zingerman's Guide to Good Leading, it's a series of books. There's one on building a great business, there's one on being a better leader, there's one on managing ourselves, and another one's about the power of beliefs in business. And these books and series of books have really influenced her whole philosophy about the type of company she wants to build, about the types of teams she wants to build and how she wants to treat people. So, those have been really important to me.  And then her third one, which is more for the business owners or the team leaders on here, but it is Buy Back Your Time by Dan Martell, it came out last year or the year before, but it has been life changing for her, and sort of organizing her life and figuring out how to grow herself as a leader.    What Marybeth is Really Excited About Now! When asked about something that she's excited about, Marybeth shared that she thought about this one a little bit, and this might sound a little bit wild, so she's like a customer service person at heart. Like, support is her jam, she loves customer service, but what she's really excited about right now is sales and marketing. The reason she's very excited about sales and marketing is because she's done a complete 180. When she first started KnowledgeOwl, she thought sales and marketing were bad words, she thought they were icky. They did not have anybody doing sales and marketing, a dedicated team, and they grew their company to this point without really focusing on sales and marketing, because they thought it was something sort of gross, like, she's a support person, she likes helping people, and she sort of see sales and marketing, or she used think about sales and marketing as sort of this other thing that businesses had to do, but it was sort of gross.   And what she's realized recently is that sales and marketing can be done good, or it can be done poorly like many things, it's just a tool, and if we think about it through the lens of customer experience and customer service, and how do we add more value for our customers, and how do we give them a better experience in the world?   And how do we do more good, then sales and marketing become a really interesting skill to learn and problem to figure out, because she thinks they can do it in a way that is true to their values. And it's very people centered and is very helpful and is very centered in service. And it's a totally new area for her. So, she's getting to learn, she's getting to apply all of her learnings and feelings about customer service and experiences to the realms of sales and marketing, and she's really excited to figure it all out with her team.   Where can listeners find Marybeth online? LinkedIn - Marybeth Alexander LinkedIn – KnowledgeOwl Website – www.knowledgeowl.com Email – marybeth@knowledgeowl.com   Quote or Saying that During Times of Adversity Marybeth Uses When asked about a quote that she tends to revert to, Marybeth shared that she has many of those. She loves a good mantra. And she thinks her favorite one that she keeps returning to, and she writes it down a lot is….Enjoy yourself. And to her, it's a quote from a song that she really likes. But in times of adversity, when things seem to her not going well, when she feels like she's unmoored or a little bit lost, remembering that life is short and that it's shorter than we think, and to remember to enjoy ourselves, and it brings her back to her why. It brings her back to her purpose, and it really helps her to refocus things. So, it brings her back to that positive frame of mind. So, enjoy yourself.   Me: So, Marybeth, just want to extend our gratitude to you for taking time out of your very busy schedule and jumping on our podcast with us today. Conversation was amazing, just learning about Knowledge Owl, and just learning about the impact of a knowledge base and the future of customer experience as it relates to integrating the knowledge base into our different platforms and allowing the customer to be able to self-serve and resolve their issues that much quicker and get information at the tip of their fingers. So, I think it was really insightful, I hope that my listeners gained as much insight from it as I did. I thought it was wonderful, and I just want to thank you so much for sharing with us today.   Please connect with us on X @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Links •    Zingerman's Guide to Giving Great Service by Ari Weinzweig •    Zingerman's Guide to Good Leading, Part 1: A Lasped Anarchist's Approach to Building a Business by Ari Weinzweig •    Buy Back Your Time: Get Unstruck, Reclaim Your Freedom, and Build Your Empire by Dan Martell   The ABC's of a Fantastic Customer Experience Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

West Michigan chef Abra Berens is publishing a series of cookbooks drilling down on seasonal best. A former farmer  and veteran of Zingerman's Deli kitchen and the cafe at Chicago's celebrated Local Foods grocery…she's got chops fancy enough for the company, as well as crowd pleasers that will work on a weeknight.  GUEST: Abra Berens, author of multiple cookbooks, including "Pulp"See omnystudio.com/listener for privacy information.

How lucky am I that one of my restaurant heroes is actually my friend. Ari Weinzweig built the $80 million dollar Zingerman's restaurant empire but what's most interesting is how he built it. In an industry known for being cutthroat and cynical, Ari has chosen to lead with empathy and dignity. Today we sit down together to discuss the role that dignity plays in the modern restaurant environment and how we can improve our businesses by holding ourselves to a higher standard.  For more information on Ari, to download the pamphlet, or to sign up for his mailing list, visit https://www.zingtrain.com/. ____________________________________________________ Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. We have a lot more content coming your way! Be sure to check out our other content: Yelp for Restaurants Podcasts Restaurant expert videos & webinars

Ari Weinzweig is a Co-Founding Partner at Zingerman's Community of Business. Zingerman's Deli was the first business opened by Ari and his business partner, back in 1982. Today there are 9 locations under various concepts today, as well as wholesale online and in-store. Ari is also the author of 4 books, covering building a great business, leadership, managing ourselves, and the power of beliefs in business. He recently released a new pamphlet all about Dignity. Today, we will be discussing his thesis and thoughts on Dignity. This is Ari's 3rd time on the show!  Today's sponsors: Restaurant Technologies the company that helps restaurants, “Control the kitchen chaos.” With RT's total oil management, you get: Dependable fresh bulk cooking oil delivery; Filtration + oil usage monitoring and reporting; Used cooking oil pick-up, and recycling; And say goodbye to messy, dangerous restaurant rendering tanks-yuck. RT's end-to-end cooking oils solution helps you manage your used cooking oil storage, collection, and recycling- conveniently, safely, and cleanly- with no upfront costs. Head to www.RTI-inc.com, and let them know the Restaurant Unstoppable Podcast sent you their way. MarginEdge: Boost your efficiency and profitability without adding labor costs. MarginEdge is a complete restaurant management software that allows you to seamlessly manage all aspects of your business from one central location. Track food costs in real time, make inventory faster and less tedious, easily cost out your recipes, and get a daily P&L so you always know where you stand. See how it works at marginedge.com/unstopabble. Restaurant Systems Pro - Join the 60-day Restaurant Systems Pro FREE TRAINING. This is something that has never been done before. This 60-day event is at no cost to you, but it is not for everyone. Fred Langley, CEO of Restaurant Systems Pro, will lead a group of restaurateurs through the Restaurant Systems Pro software and set up the systems for your restaurant. During the 60 days, Fred will walk you through the Restaurant Systems Pro Process and help you crush the following goals: Recipe Costing Cards; Guidance in your books for accounting; Cash controls; Sales Forecasting(With Accuracy); Checklists; Budgeting for the entire year; Scheduling for profit; More butts in seats and more… Click Here to learn more. National Council for Mental Health and Wellbeing -  Create healthier, more engaged employees with Mental Health First Aid at Work for Restaurants. This training teaches employees how to recognize and respond to signs and symptoms of mental health or substance use challenges. It's trusted by leading companies, offers flexible training options to adapt to the often- unpredictable restaurant and food services environments, and it's developed and delivered by experts. Visit MentalHealthFirstAid.org/Restaurants to learn more OR use this link: CLICK HERE Contact the guest: Website: https://www.zingermans.com Get the books HERE! Email: ari@zingermans.com Thanks for listening! Rate the podcast, subscribe, and share!  We are on Youtube: @RestaurantUnstoppable

Lisa Schultz is a Partner at Zingerman's Roadhouse in Ann Arbor, MI. Lisa started working in restaurants throughout high school and returned to them after college. She worked as a server in a high end seafood restaurant in Ann Arbor before landing a job as a server at Zingerman's Roadhouse in 2004 in her mid-20s. After five years there she became a manager in 2009 and is now a Partner. Zingerman's started in 1982 as a deli and now consists of 9 brick and mortar locations across various concepts. Lisa's recommended tools/services from today's episode: Meez: Culinary solutions - For chefs, by chefs. Today's sponsors: Restaurant Technologies the company that helps restaurants, “Control the kitchen chaos.” With RT's total oil management, you get: Dependable fresh bulk cooking oil delivery; Filtration + oil usage monitoring and reporting; Used cooking oil pick-up, and recycling; And say goodbye to messy, dangerous restaurant rendering tanks-yuck. RT's end-to-end cooking oils solution helps you manage your used cooking oil storage, collection, and recycling- conveniently, safely, and cleanly- with no upfront costs. Head to www.RTI-inc.com, and let them know the Restaurant Unstoppable Podcast sent you their way. DashTrack: Dashtrack is an award-winning restaurant websites with unmatched 24/7 support. Effortless updates, AI-powered SEO, and commission-free ordering. Schedule your free site consultation today! MarginEdge: Boost your efficiency and profitability without adding labor costs. MarginEdge is a complete restaurant management software that allows you to seamlessly manage all aspects of your business from one central location. Track food costs in real time, make inventory faster and less tedious, easily cost out your recipes, and get a daily P&L so you always know where you stand. See how it works at marginedge.com/unstopabble. Restaurant Systems Pro - Join the 60-day Restaurant Systems Pro FREE TRAINING. This is something that has never been done before. This 60-day event is at no cost to you, but it is not for everyone. Fred Langley, CEO of Restaurant Systems Pro, will lead a group of restaurateurs through the Restaurant Systems Pro software and set up the systems for your restaurant. During the 60 days, Fred will walk you through the Restaurant Systems Pro Process and help you crush the following goals: Recipe Costing Cards; Guidance in your books for accounting; Cash controls; Sales Forecasting(With Accuracy); Checklists; Budgeting for the entire year; Scheduling for profit; More butts in seats and more… Click Here to learn more. Contact the guest: On the web: https://www.zingermansroadhouse.com Thanks for listening! Rate the podcast, subscribe, and share!  We are on Youtube: @RestaurantUnstoppable

On this week's podcast, Pat Cobe, senior menu editor of Restaurant Business, and Bret Thorn, senior food & beverage editor of Nation's Restaurant News and Restaurant Hospitality, talk about the post-summer flurry of restaurant activity in New York City. Bret was treated to a pre-opening preview of Alessa, a new Italian restaurant where the chef created a menu spotlighting mushrooms in many sizes and shapes. His first bite was a white pizza topped with assorted mushrooms and lots of garlic, then he moved on to crab-stuffed cremini mushrooms and risotto with hen-of-the-woods and truffle butter. Mushrooms and fall are a perfect pairing, although the pistachio gelato for dessert was devoid of mushrooms. Bret also got to try a new Korean restaurant from Hand Hospitality called Odre, where the food is cooked in cast-iron pots. It's kind of a rustic style for what he thought was a refined tasting menu, but he thoroughly enjoyed all the different courses. That night, he sampled asparagus with cured shrimp in a pine nut sauce with grapefruit, squash pancakes, little pork dumplings with shiso leaf, and braised beef shank with shishito pepper and yes—mushrooms. The tasting menu is a reasonable $42 for dinner. Also on Bret's restaurant itinerary was the revamped Central Park Boathouse, a venue in the middle of NYC's Central Park that has long been known as a special occasion place. It was recently taken over by Legends Hospitality—the same company that does the food at Yankee Stadium—and there's a new chef-driven menu that makes it a great destination for lunch and dinner. David Pasternak, a chef known for his former seafood-focused restaurant Esca, is a consultant, so Bret tried some of the fish dishes, including a salmon crudo and swordfish. Pat was on vacation and was dining around in the South of France instead of New York City, but she did get a chance to interview Brad Hedeman and Mo Frechette of Zingerman's, the destination deli in Ann Arbor, Michigan. Brad and Mo both worked behind the counter and in the retail section of the famous deli, but now head up Zingerman's thriving mail-order business. They talk about how they travel the world to meet farmers and producers and procure the specialty foods that have built Zingerman's reputation. Service and hospitality are built into Zingerman's DNA, and Brad and Mo share how they extend that to online customers that they never interact with face-to-face. People in any part of the restaurant industry can learn a lot from their many years of combined experience and fascinating stories. Give a listen.

Another great, broad-ranging conversation with Kristie Brablec of Zingerman's Food Tours and Ground Control Wines, Dan Reinisch of Lutine wine shop (soon to open in the Somerset mall in Troy, MI), and Elisa Weber, founder of wholesale wine company Little Guy Wine. Join us!

What if your business could be owned by its own purpose? In today's episode, our guests discuss the emerging trend of business owners transferring ownership of their business to a purpose trust.  Many business owners have begun to explore this alternative ownership structure as a means of preserving the values of their business, and ensuring that their business is not sold, long after the business owner is no longer around. Natalie Reitman-White is the principal at Purpose Owned, a consultancy for ownership succession planning.  In 2018, Natalie pioneered one of the first purpose trust ownership transitions in the U.S. with Organically Grown Company. Ari Weinzweig is co-founder of Zingerman's Community of Businesses, which consists of various food-related companies including Zingerman's Deli in Ann Arbor, Michigan.  In 2022, with the help of Natalie, Ari and his business partner transitioned ownership of the Zingerman's brand to a purpose trust. In the episode we will learn:(4:21) – What was the road to Zingerman's like for Ari?(7:08) – How did Natalie find her way to Organically Grown?(10:02) – What interested Natalie and Ari in Perpetual Purpose Trusts?(17:73) – Why was preserving the legacy of Zingerman's important to Ari?(21:32) – How can a business owner generate liquidity when they transfer their business to a Perpetual Purpose Trust?(26:50) – Can Perpetual Purpose Trusts adapt to changing circumstances?(29:24) – Who can sit on a trust committee?(31:49) – What is the process and cost of transferring to a Perpetual Purpose Trust structure like?(34:20) – Where can business owners start if they want to adopt a Perpetual Purpose Trust structure?(36:51) – What is the ‘why' that drives Natalie and Ari?

10 years ago, Jenny had a half-sour pickle from Zingerman's Deli in Ann Arbor, MI... and it was life-changing. But Jenny lives in North Carolina. She hasn't been back to Michigan, and attempts to recreate the signature half-sour crunch in her own kitchen have been unsuccessful. Chris enlists BA resident fermentation enthusiast Amiel Stanek (with a special appearance by Zingerman's cofounder Ari Weinzweig) to concoct a "recipe" that'll have Jenny enjoying crisp, barely-pickled half-sours all summer long.

The Common Good podcast is a conversation about the significance of place, eliminating economic isolation and structures of belonging.  Brad Wise is the host for this episode. He was a Common Good Collective Fellowship participant and he runs an organization called Wolf House Fables. Today's episode is a live conversation, hosted by Bobby Slattery at Fifty West Brewing Company in Cincinnati, between Ari Weinzweig and Peter Block. They talked about Ari's new pamphlet A Revolution of Dignity in the Twenty-First Century Workplace. Ari is the CEO and co-founding partner of Zingerman's Community of Businesses. Ari's unique leadership approach earned him the distinction as one of “The World's 10 Top CEOs (They Lead in a Totally Unique Way)”, and he has written numerous books, including A Lapsed Anarchist's Approach to Building a Great Business and A Lapsed Anarchist's Approach to the Power of Beliefs in Business.Six Elements of Dignity:Honor the essential humanity of everyone we work with.Be authentic in all our interactions (without acting out).Make sure everyone has a meaningful say.Begin every interaction with positive beliefs.Commit to helping everyone get to greatness.Create an effective application of equity.More information on the self-fulfilling belief cycle can be found here.This episode was produced by Joey Taylor and the music is from Jeff Gorman. You can find more information about the Common Good Collective here. Common Good Podcast is a production of Bespoken Live & Common Change - Eliminating Personal Economic Isolation. 

“I love matzo! I eat matzah year-round as a snack.” —Ashley Albert   “The goal is to do something out of the box that people wouldn't normally do to give matzo a rebrand.” —Jeremy Nelson Passover is a joyous springtime holiday that celebrates freedom and renewal. At the heart of the Passover seder meal and ritual is matzo, an unleavened flatbread that represents the hurried departure of the Israelites from ancient Egypt. Made simply of flour and water, matzo takes center stage during the week-long celebration as a symbol of the oppression the Jews endured.  However, modern chefs and food entrepreneurs are putting a fresh spin on matzo, rebranding it as a versatile ingredient for light and healthful spring recipes. Companies like The Matzo Project are keeping matzo traditions alive while introducing new ways for people to celebrate Passover with healthful, innovative recipes.   The Matzo Project Founder, Ashley Alberts returns to the Essential Ingredients Kitchen along with Floura's Chief Product Officer, Jeremy Nelson to share new recipes and partnerships that are continuing to push the boundaries of what's possible with Matzo.   Tune in as Justine, Ashley, and Jeremy share the beginnings of The Matzo Project, Jeremy's journey as a plant-based chef, a recipe for Mexican Matzo Ball soup from Chef Fany Gerson, exciting new potential products from Ashley and Jeremy's collaboration, and more.   Meet Ashley:  Ashley Albert is an accomplished American voice actress, singer, and entrepreneur, born in 1973 in Miami Shores, Florida. With a multifaceted career spanning various industries, Ashley has left an indelible mark on each endeavor she undertakes.   However, Ashley's entrepreneurial journey took an unexpected turn when she revisited a long-dormant idea from her past. In collaboration with her old friend Kevin Rodriguez, Ashley resurrected her concept of artisanal matzo, inspired by a childhood encounter with her neighbor's pizza shop. What began as a nostalgic reminiscence evolved into "The Matzo Project," a thriving enterprise that revolutionized the traditional Jewish cracker.   With unwavering determination and a commitment to quality, Ashley and Kevin embarked on a journey to redefine matzo, infusing it with innovation and culinary excellence. Their meticulous attention to detail, coupled with a bold and unconventional approach to branding, propelled The Matzo Project to unprecedented success. From humble beginnings in a small bakery in Coney Island to securing coveted placements in prestigious establishments like Zingerman's and earning recognition from cultural icons like Oprah Winfrey, The Matzo Project has become a testament to Ashley's entrepreneurial vision and Kevin's dedication.   While Kevin oversees the day-to-day operations of The Matzo Project, Ashley remains actively involved, infusing her unique perspective and creative flair into every aspect of the business. As she reflects on the remarkable journey they've embarked upon, Ashley's pride in their accomplishments is palpable, serving as a testament to the power of perseverance, creativity, and the enduring bond of friendship.   Website X Instagram LinkedIn   Connect with Matzo Project: Website Facebook Twitter Instagram Meet Jeremy:  Jeremy Nelson is a Michelin-starred chef from San Francisco and the Chief Product Officer at Floura. He has over 15 years of experience in the culinary industry with a background in plant-based and health-supportive cooking. At Floura, he applies his culinary expertise to develop delicious, nutritious products using upcycled fruits and vegetables. Jeremy is passionate about connecting with others through food and creating options that are good for both humans and the planet. In his role, he oversees product development and ensures Floura's recipes deliver on taste, nutrition, and sustainability.   LinkedIn Connect with NextGen Purpose: Website Facebook Instagram  LinkedIn YouTube Episode Highlights: 00:59 Beginnings: The Matzo Project   04:17 Meet Chef Jeremy 06:12 Matzo and Ricotta Dumpling Recipe 07:45 Mexican Matzo Ball Soup Recipe 08:38 Matzo All Year Round   

Imagine, being in your 20s, fresh out of washing dishes at a local restaurant, borrowing just enough money to open a tiny, local deli with a friend who shared your passion for food, community, and business? Now, imagine that, decades later, that single decision would profoundly change the lives of not just thousands of regular customers, but millions of people, around the world?  What my guest today, Ari Weinzwieg, didn't realize, when starting Zingerman's Deli with a $20,000 loan from the bank, and a degree in Russian History from the University of Michigan, was that he was seeding a revolution. Actually, in hindsight, maybe he did. Now 17 companies later and sitting as the CEO and co-founding partner of Zingerman's Community of Businesses, Ari sees commerce as an engine of impact, expression and service that changes people's lives.  Ari and his ideas have set off a global ripple of compassion, dignity, imagination, and aliveness in the world of business, inviting people to reimagine a profoundly different, radically expansive and inclusive way of defining success.  Named by Inc Magazine as one of “The World's 10 Top CEOs,” he's forging a new way in business that rejects the norm and is grounded in purposeful vision, passion, and anarchy theory. He's written extensively about the values and beliefs that have kept the now iconic Zingerman's Delicatessen, his first business venture, afloat and successful for over 40 years in weekly newsletters and the numerous books he's authored, such as A Lapsed Anarchist's Approach to the Power of Beliefs and A Lapsed Anarchist's Approach to Managing Ourselves.  You can find Ari at: Website | Instagram HOSTED BY: Jonathan Fields Jonathan is a dad, husband, award-winning author, multi-time founder, executive producer and host of the Good Life Project podcast, and co-host of SPARKED, too! He's also the creator of an unusual tool that's helped more than 650,000 people discover what kind of work makes them come alive - the Sparketype® Assessment, and author of the bestselling book, SPARKED. How to submit your question for the SPARKED Braintrust: Wisdom-seeker submissions More on Sparketypes at: Discover Your Sparketype | The Book | The Website Find a Certified Sparketype Advisor: CSA Directory Coaches & Leaders: Tap a Game-Changing Credential - The Certified Sparketype® Advisor Training. This powerful training and certification is designed to help you:⁣ Deliver more outstanding service while helping your clients and/or team members live a more-fulfilling life, and craft a more purpose-led, meaningful, and alive career path. ⁣ Better understand how to powerfully motivate and inspire employees or teams to perform at the highest levels, so that they generate exceptional results and do more of what makes them come alive.⁣ AND… get there much faster with next-gen tools that do what no others can⁣.  Learn more HERE. Next Training starts March 2024 Presented by LinkedIn. Please note this episode originally aired in December 2022 which will be relevant to some references about world news.

"Transitioning with Soul" -- is our first episode and features Ari Weinzweig of Zingerman's, Danny Meyer of USHG Acquisition Corp. Shake Shack and USHG, LLC, and Bo Burlingham of Forbes. Special Guests: Ari Weinzweig, Bo Burlingham, and Danny Meyer.

Does dignity in the workplace really matter? Plenty of companies seem to get by without upholding dignity, but with over 40 years of experience and $60 million in annual sales, today's return podcast guest knows there is a better way.   Ari Weinzweig is the co-founder of Zingermans Delicatessen. Ari, alongside his co-founder, Paul Saginaw, started Zingerman's in 1982 as a restaurant and specialty food retail space. Now the Zingerman's Community of Businesses has 23 partners, employs over 750 people, and generates over $60 million in annual sales from ten separate businesses.   In countries and companies alike where dignity is the norm, progress can happen. Companies that are run by tyrants limit growth and eliminate progress. Dignity has been central to the success of Andy's 42-year business partnership with Paul Sagen. Together they built and expanded a community business that has provided people with a place to connect.   Ari reflects on his vision and approach to successful business scaling. Ten years in, he and his partner realized they had reached a threshold of success without a clear vision of where to go next. A vision is a win-win future and an action plan to make it happen. And integral to the success of the vision is the upheld dignity for everyone involved.   Ari highlights the six elements of dignity that he has challenged himself to work with every day. From honoring humanity to acting authentically without acting out, dignity is at the core of success in the modern workplace.   Interview Links: Ari Weinzweig   Resources: Growth Navigator Coaching Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Recruiter.com Short List (use code scaleup)   Scaling Up is the best-selling book by Verne Harnish and our team for Scaling Up Coaches (formerly Gazelles). We share how the fastest-growing companies succeed where so many others fail.   Bill Gallagher, Scaling Coach and host of the show, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.   We help leadership teams with the biggest decisions around People, Strategy, Execution, and Cash so that they can Scale Up successfully and beat the odds of business growth. Scaling Up is based on Verne's original best-selling business book, Mastering the Rockefeller Habits.   Did you enjoy today's episode? If so, then please leave a review! Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts.

My guest for Episode #498 of the Lean Blog Interviews Podcast is Jeffrey K. Liker. Jeff is Professor Emeritus from the University of Michigan, President of Liker Lean Advisors, and author of the great books in the Toyota Way series. Episode page with video, transcript, and more He was previously a guest here in Episodes 3, 4, 37, 39, 41, 111, and 400. Today, we have a discussion centered around learning from mistakes in the context of Toyota and lean methodologies. The episode delves into the significance of recognizing, reacting to, and learning from mistakes within organizations that employ Toyota Production System (TPS) or lean strategies. Jeff shares his insights on how Toyota's culture of continuous improvement and learning from errors fundamentally drives its success. The conversation touches on Toyota's approach to leadership and problem-solving, emphasizing the structured response to mistakes at different levels of the organization, from the factory floor to top management. The episode further explores the Toyota leadership model, illustrating how leaders at various levels are expected to react when mistakes occur. Liker explains the role of the andon cord system in facilitating immediate problem identification and resolution, showcasing Toyota's commitment to quality and efficiency. He elaborates on the multi-layered leadership response to errors, detailing the responsibilities of team leaders, group leaders, and higher management in fostering a culture of learning and improvement. The discussion underscores the importance of a systemic approach to problem-solving, where the focus is on understanding and addressing the root causes of mistakes rather than attributing blame to individuals. This episode offers valuable insights into the principles of lean leadership and the critical role of acknowledging and learning from mistakes in achieving organizational excellence and innovation. Questions, Notes, and Highlights: How you'd expect Toyota leaders to react to a mistake on the factory floor? Less likely to blame an individual?  Root cause vs. controllable cause? That can be a tough lesson to teach other companies? Hardest habit to break is the blame habit? Mistakes people make in trying to help change behavior What's necessary, in another company's workplace culture, for people to feel safe pulling the andon cord or speaking up? Article about the Ford plant and andon cords in 2007 Jeff insights on that Dearborn plant The mention of psychological safety in “Toyota Culture”? What do you think of the phrase “psychological safety”? Or just the concept of it? Fujio Cho – biggest surprise was that TMMK workers were afraid to pull the andon cord New book: Engaging the Team at Zingerman's Mail Order The podcast is brought to you by Stiles Associates, the premier executive search firm specializing in the placement of Lean Transformation executives. With a track record of success spanning over 30 years, it's been the trusted partner for the manufacturing, private equity, and healthcare sectors. Learn more. This episode is also brought to you by “The Optimistic Outlook,” hosted by Barbara Humpton, CEO of Siemens USA. This podcast is a hub for those passionate about transformative concepts that shape both our workplaces and our world. Find it in your favorite podcast app. This podcast is part of the #LeanCommunicators network. 

Zach Berg grew up in Metro Detroit. He is a product of the Jewish community and found his love of food at a young age. He began his career at the young age of 13 helping kosher catering companies. After cooking his way through high school and college Zach got a job at Zingerman's Deli. Here his love of food blossomed and refined. After working at Zingerman's Zach moved out West to California to complete his Culinary training at the CIA in Napa Valley. Zach opened Mongers' Provisions in Michigan with his life long friend Will Werner in 2017 and has been providing Detroit with best cheese, chocolate, and charcuterie ever since. Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon's Book: The Think Big Movement: Grow your business big. Very Big!   Connect with Zach Berg: Website: Mongersprovisions.com Twitter:  https://www.twitter.com/mobileberg Instagram:  https://www.instagram.com/cheesemonger_zach_berg LinkedIn:  https://www.linkedin.com/in/zachary-berg-acs-ccp-08916a10a/ Facebook:  https://www.facebook.com/zachary.h.berg *E – explicit language may be used in this podcast.

It all started with a three-page vision statement for Joey Zwillinger and his company, Allbirds, which is revolutionizing the footwear industry with its eco-friendly and sustainable products. Joey and his co-founder Tim Brown set out to emulate nature's brilliant design skills by creating the now iconic Wool Runner, a shoe made from Merino wool, and to create a sustainable global company in the process. In this episode, the latest in a limited series sponsored by Shopify, Joey shares some of the challenges that Allbirds faced, the technology that transformed their direct-to-consumer business into a global brand, and how to align mission with profitability.   Joey Zwillinger is the CEO and Co-Founder of Allbirds, which uses wool to create sustainable footwear. He has long been passionate about making things from renewable resources, which led him to start Allbirds with New Zealander Tim Brown and begin tackling sustainability issues in the footwear industry. Working together, Tim and Joey crafted a revolutionary wool fabric made specifically for footwear, resulting in an entirely new category of shoes inspired by natural materials.   In this episode, Hala and Joey will discuss: - How competitive sports translates into business - Finding a career with meaning and impact - The importance of constraints to creativity - Aligning your mission and profitability - Learning innovation from nature - Founding a purpose-focused company - Launching Allbirds with the Shopify platform - The secrets to a million-dollar launch - Breaking through in a noisy marketplace - And other topics…   Joey Zwillinger is the CEO and Co-Founder of Allbirds, which uses wool to create sustainable footwear. Prior to co-founding Allbirds, he spent six years at biotech firm Terravia (formerly Solazyme, Inc.) leading its renewable chemical business, developing and selling high-performance algae-based chemicals into various industries such as CPG, personal care, and industrials. He has long been passionate about making things from renewable resources, which led him to start Allbirds with New Zealander Tim Brown and begin tackling sustainability issues in the footwear industry.    Resources Mentioned:  Joey's LinkedIn: https://www.linkedin.com/in/jzwillinger/ Allbirds Website: https://www.Allbirds.com/ Allbirds Twitter: https://twitter.com/Allbirds Allbirds Instagram: https://www.instagram.com/Allbirds/ Allbirds Facebook: https://www.facebook.com/weareAllbirds  Zingerman's Deli's Mission and Guiding Principles: https://www.zingermanscommunity.com/about-us/mission-guiding-principles/ Why and How Visioning Works by Ari Weinzweig, founder of Zingerman's Deli: https://www.zingtrain.com/article/why-and-how-visioning-works/   LinkedIn Secrets Masterclass, Have Job Security For Life: Use code ‘podcast' for 30% off at yapmedia.io/course.   Sponsored By: Shopify - Sign up for a one-dollar-per-month trial period at youngandprofiting.co/shopify Greenlight - Sign up for Greenlight today and get your first month free when you go to greenlight.com/yap MasterClass - Get 15% off right now at youngandprofiting.co/masterclass Relay - Sign up for FREE! Go to relayfi.com/profiting **Relay is a financial technology company, not an FDIC-insured bank. Banking services and FDIC insurance provided through Evolve Bank & Trust and Thread Bank; Members FDIC. The Relay Visa® Debit Card is issued by Thread Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa® debit cards are accepted.   More About Young and Profiting Download Transcripts - youngandprofiting.com  Get Sponsorship Deals - youngandprofiting.com/sponsorships Leave a Review -  ratethispodcast.com/yap Watch Videos - youtube.com/c/YoungandProfiting   Follow Hala Taha LinkedIn - linkedin.com/in/htaha/ Instagram - instagram.com/yapwithhala/ TikTok - tiktok.com/@yapwithhala Twitter - twitter.com/yapwithhala   Learn more about YAP Media Agency Services - yapmedia.io/ Learn more about your ad choices. Visit megaphone.fm/adchoices