Podcasts about hyatt hotels

A helicopter crash at Huntington Beach made national headlines after dramatic video showed the chopper spinning out of control and slamming into a bridge near the Hyatt Hotel. It had been arriving for the “Cars N' Copters” event when a rotor appeared to shear off mid-air. The pilot, reportedly known for flashy stunts, lost control as the craft hit the ground — miraculously, a young child trapped beneath the wreckage survived. Two people aboard and three on the ground were injured. The FAA and NTSB are investigating, though the ongoing government shutdown is delaying updates. Retired KTLA Sky 5 pilot Tim Lynn later explained that the tail rotor was ripped clean off, likely causing the spin. After the intense news segment, the show shifted gears with lighter moments — Tim's birthday celebration plans at Morongo, a riff on companies sending you “who-cares” birthday cards, and some Sublime tunes. The hour closed with weather warnings: heavy rain and flooding expected in burn-scar areas, with potential evacuation alerts across parts of Southern California. 

Die internasionale betrekkinge-ministerie het die dood van Suid-Afrika se ambassadeur in Frankryk, Nathi Mthethwa, bevestig. Die 58-jarige diplomaat, wat voorheen as polisieminister en sportminister gedien het, is in Parys dood en Franse owerhede stel tans ondersoek in na die omstandighede. Franse media berig hy het vermoedelik van die 22ste verdieping van die Hyatt Hotel gespring, na sy vrou hom as vermis aangegee het. Mthethwa is onlangs in die Madlanga-kommissie geïmpliseer oor vermeende politieke inmenging. Die ministerie se woordvoerder, Chrispin Phiri, sê die verlies van Mthethwa word nie net tuis gevoel nie, maar ook in die wêreldwye diplomatieke gemeenskap:

Carlee WolfeFrom Strategy to Behavior | Purpose-Driven Careers | Adaptive LeadershipI'm a leadership strategist, talent advisor, and coach with 20+ years helping people and organizations grow. My career has taken me from corporate HR at Under Armour and Hyatt Hotels, to Olympic & Paralympic programs, to grassroots nonprofit work. Along the way, I've learned that the real drivers of growth are resilience, clarity, and purpose - not titles or perks.My path hasn't been linear - I've navigated career pivots, big moves, and tough leadership moments. Those experiences now shape my work helping others build skills for the future, lead through change, and find fulfillment in their careers and communities.I bring practical insights, real-world stories, and a clear, no-fluff style. If your audience values growth, leadership that feels human, and actionable takeaways-not just trends-I'd love to join the conversation.Want to be a guest on Book 101 Review? Send Daniel Lucas a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/17372807971394464fea5bae3 Hosted on Acast. See acast.com/privacy for more information.

Back in the early 1900s, the Chicago mafia was known as “The Outfit”, and their frontman was a Harvard-educated lawyer named Abe Pritzker, a man once described as the “clean face of a dirty business”. Out of this situation, Abe Pritzker was able to build a massive empire of businesses, and from there his family built upon his foundation over the next century to create a fortune exceeding $33 billion. These days the Pritzker family is responsible for financing the Rainbow Mafia & Trans Agenda, Barack Obama's rise to power, the Diversity Equity Inclusion push, the Trans-Pacific Partnership, and other agendas designed to subvert America from within. From owning the Hyatt Hotel brand & Royal Caribbean cruise line to the TransUnion credit reporting agency & Marmon Group, the Pritzker family runs Chicago and has installed one of their own as governor of the state of Illinois, but there are now some rather obvious cracks in the foundation. The Octopus of Global Control Audiobook: https://amzn.to/3xu0rMm Hypocrazy Audiobook: https://amzn.to/4aogwms Website: www.Macroaggressions.io Activist Post: www.activistpost.com Sponsors: Chemical Free Body: https://www.chemicalfreebody.com Promo Code: MACRO C60 Purple Power: https://c60purplepower.com/ Promo Code: MACRO Wise Wolf Gold & Silver: www.Macroaggressions.gold LegalShield: www.DontGetPushedAround.com EMP Shield: www.EMPShield.com Promo Code: MACROChristian Yordanov's Health Program: www.livelongerformula.com/macro Above Phone: abovephone.com/macro Promo Code: MACRO Van Man: https://vanman.shop/?ref=MACRO Promo Code: MACRO Activist Post: www.ActivistPost.com Natural Blaze: www.NaturalBlaze.com Link Tree: https://linktr.ee/macroaggressionspodcast

Ever wondered how to get the most out of your hard-earned travel points? In this episode, I'm breaking down the ultimate sweet spot for points redemptions—Hyatt Hotels.I'll cover:Why Hyatt consistently delivers outsized value for your pointsReal examples of how I've booked luxury stays for a fraction of the costIf you've been asking yourself, “What's the best way to use my points?”—this episode will give you the answer (and probably inspire your next dream trip!).Resources & Links:Join my free workshop: Free Travel FormulaTravel Points Lounge: Travel Points Lounge | Points Too Paradise

Mark Hoplamazian, Hyatt Hotels CEO says they now expects to log a profit of $135 million to $165 million for 2025, up from a previous estimate for $95 million to $150 million. He discusses what the latest wave of tariffs means for their future growth with Bloomberg's Dani Burger, Lisa Abramowicz and Annmarie Hordern.See omnystudio.com/listener for privacy information.

THE VIBEwith Kelly Cardenas presentsWinn Claybaugh is the author of Be Nice (Or Else!), host of the popular MASTERS by Winn Claybaugh podcast, and “one of the best motivational speakers in the country,” according to CNN's Larry King, who wrote the foreword for Winn's book. A national speaker for major corporations, Winn has helped thousands of businesses build their brands and create successful working cultures. His clients have included Southwest Airlines, Hyatt Hotels, the Irvine Company, Vidal Sassoon, Entertainment Tonight, Mattel, For Rent magazine, and many others. Winn's numerous awards and accolades include the prestigious Ellis Island Medal of Honor, whichrecognizes individuals who have made it their mission to share their knowledge, courage, compassion, talents, and generosity with those less fortunate. A business owner for over 40 years, Winn is the founder, co-owner, and dean of Paul Mitchell Advanced Education, a franchisor of more than 100 cosmetology and/or barbering schools throughout the United States. Recognizing his immense contributions to that industry, American Salon named Winn one of the five “Industry Leaders Who Helped Revolutionize Education.” For his leadership of the Paul Mitchell School network's annual FUNraising campaign, which has donated countless volunteer hours and raised more than $26 million for multiple charitable organizations, Winn has been honored with Friendly House's Humanitarian of the Year award, Thirst Project's Vision Award, the Coalition to Abolish Slavery and Trafficking's (Cast) Visionary Leadership Award, and No Limits' Ambassador and Champion of Children awards. For more information, visit www.winnclaybaugh.com.A HUGE THANK YOU TO OUR SPONSORSINCHSTONES PLAYBOOKhttps://a.co/d/hil3nloSUBSCRIBE TO MY NEWSLETTER⁠https://thevibebykellycardenas.substack.com?r=4nn6y5&utm_medium=ios⁠BUY THE VIBE BOOK ⁠⁠https://a.co/d/6tgAJ4c⁠⁠ BUY BLING ⁠⁠https://shop.kellycardenas.com/products/kelly-cardenas-salon-bling⁠⁠ CARDENAS LAW GROUPhttps://www.cardenaslawgroup.com/THE BEST MEXICAN FOOD ON THE PLANEThttps://www.lulusmexicanfood.com/EXECUTIVE PRODUCER - BROOKLYN CARDENAS ⁠⁠https://www.brooklyncardenas.com/⁠⁠

In this episode, we welcome Carlee Wolfe, Associate Vice President of Leadership Development and Organizational Effectiveness at Hyatt Hotels. We discuss how AI is reshaping leadership, growth, and coaching in the workplace. Carlee also explores the shift from generalized feedback to personalized, data-driven insights, and the importance of balancing AI tools with genuine human connection and empathy.  [0:00] Introduction Welcome, Carlee! Today's Topic: How AI is Redefining Leadership and Growth [6:13] How is AI Changing People Analytics and What Does It Mean for Leaders? Parallels between AI-powered customer personalization and its potential to tailor employee development.  By handling data analysis, AI frees up time for leaders to focus on high-value, human-centric tasks like coaching and mentoring.  [18:05] How can Insights on Skills, Feedback, and Careers Help People Move Toward More Intentionality? AI creates the opportunity to democratize development tools, making them accessible to employees at all levels, not just senior leadership.  The ethics of programming AI with empathy versus fostering it as a critical human leadership skill.  [27:06] What Does It Look Like When We Pair Development With Insightful, Data-Driven, and Personalized Real-Time Coaching? AI coaching tools can help employees identify blind spots in their communication and daily work.  The ideal approach is using AI tools for curating content and insights while relying on human coaches for connection, reflection, and building relationships.  [34:03] Closing Thanks for listening! Quick Quote “Oftentimes [development tools] are just accessible [at] senior leadership levels. But now I think the question is like, can [AI] democratize that?”

Have you ever stayed in a Marriott, Hilton, or Hyatt Hotel? There's a high likelihood that you've used one of our podcast guest's bathroom pods.Bill Seery is the Vice President of Business Development and Marketing at SurePods. SurePods is the leading producer of prefabricated modular bathrooms in North America.   SurePods has been implemented into over 100 new construction projects in the U.S., Canada, and elsewhere in North America with over 30,000 pods in use currently. It's no surprise that we're fans of prefabrication around here. If you've listened to the show at any point, you know this about us.Here are a few questions we asked Bill  - What is this whole “Don't ship air” thing?- Do we need to work prefab into the design early?- What do you do to overcome that there aren't many install companies out there?We've wanted to do a podcast episode on this for quite a while and we're pumped we got to talk to Bill about this! Related Links SurePods WebsiteBill's LinkedInThanks for listening! Please be sure to leave a rating or review and follow us on our social accounts! SUBSCRIBE!      Like us on LinkedIn!      Like us on Facebook!    Follow us on Instagram!Eddie's LinkedIn      Tyler's LinkedIn      See omnystudio.com/listener for privacy information.

Send us a textSummary: In this episode, Amanda Schoepp, a digital content editor at Hyatt Hotels Corporation, discusses her role in enhancing website copy and transitioning from journalism to content editing. She shares insights on common mistakes made in media releases, the importance of clarity and conciseness in writing, and the differences between content marketing and digital marketing.  The conversation concludes with Amanda's reflections and wisdom on letting go of control.Amanda's BIO: Amanda Schoepp is an experienced editor and writer, particularly in digital and traditional marketing. With an original background as a reporter, Amanda is a [somewhat nerdy] AP style expert with a keen eye for detail. Past roles include copywriter, editor, and communications specialist for various corporations, startups, content marketing agencies, and nonprofits. Currently, she is a digital content editor at Hyatt Hotels Corporation. To Contact Amanda via LinkedInhttp://amandaschoepp.com/Support the showOur premiere sponsor, Social News Desk, has an exclusive offer for PIO Podcast listeners. Head over to socialnewsdesk.com/pio to get three months free when a qualifying agency signs up.

As senior leaders shaping the future of Hyatt's wellness-focused brand Miraval, Sarah Klymson and Simon Marxer bring complementary expertise to the table: Klymson is a trained architect and global design strategist, while Marxer is a veteran spa and wellbeing innovator with roots at Canyon Ranch and Red Flower.Since Hyatt's acquisition of Miraval in 2017, the duo has worked together to evolve the brand while honoring its original mission to empower guests to cultivate balance, mindfulness, and purpose.Klymson's design leadership has been instrumental in translating Miraval's ethos into spaces that promote reflection, community, and comfort. Marxer, meanwhile, ensures that programming—from digital detoxing to equine therapy—remains immersive and emotionally resonant.Together, they're ushering Miraval into its next chapter, which includes the upcoming Red Sea resort, the brand's first international outpost. As they expand globally, Klymson and Marxer are committed to scaling not just a brand, but also an intention—one that prioritizes authenticity, self-discovery, and wellbeing in every guest interaction.Thank you for listening! For more of our great interviews, find us at hospitalitydesign.com.

Get ready for an inspiring conversation that dives deep into the magic of transformative retreats, where a little discomfort and a lot of collaboration spark real, meaningful change. Barbara Patchen brings the energy as she shares why empathy is the secret sauce of great facilitation and how retreats can become powerful catalysts for growth.With warmth and wisdom, Barbara explores how safe, authentic spaces can help people connect on a deeper level, both personally and professionally. She champions principle-centered leadership, intentional listening, and the joy of building strong, human-first relationships at work.From her own leadership journey to the surprising role the environment plays in retreat success, Barbara reminds us that growth doesn't have to be a grind. In fact, enjoying the ride is part of the magic. Leaders, take note, this conversation is a masterclass in showing up with heart, modeling the behaviors you want to see, and creating spaces where everyone feels seen, heard, and valued.Bio Barbara Patchen is an organizational psychology practitioner who helps leaders shape cultures that people actually want to work in. She partners with organizations in moments of growth, transition, and change, designing the conditions for people and performance to thrive.As Founder and Principal Consultant of Moonlight Strategy, Barbara provides a mix of organizational consulting, leadership development programming, and executive coaching. Her work lives at the intersection of strategy and humanity, balancing the business outcomes leaders need with the human practices teams deserve. Her current portfolio includes healthcare systems, fast-scaling private equity-backed companies, non-profit leadership teams, and global organizations navigating complexity and growth.Previously, Barbara served as Head of Growth at Stoked, a human-centered design firm, where she helped corporate and non-profit partners build more progressive and adaptable teams. Her client roster includes companies like Hyatt Hotels, Coach, AARP, Cigna, TVA, Uber, Expedia, RetailMeNot, CVS, and T-Mobile. Earlier in her career, Barbara led Talent and Organizational Development inside a Fortune 200 healthcare company, where her team earned multiple national awards for building environments where leaders could thrive.Barbara holds a master's degree in Industrial/Organizational Psychology and an undergraduate degree in Business & Global Leadership. She currently lives on a 50-acre farm in Fayetteville, Arkansas, with her partner, where she spends her time canoeing the local rivers, cooking overly complicated meals for friends, and writing forfun.ResourcesExclusive Membership Group ✨ Sign Up!New Merch 

In this episode I speak with BJ Wallace, from not only TBL Property Maintenance, but also host of the In To The Green podcast, and founder of the Lawn and Land Equip Expo.BJ has a unique story about how he started in the industry, and also talks about the reasoning behind starting the Expo, which raises funds for children's charities.He offers some advice about the best way to get the type of projects you want to work on, and also shares some ideas about how he'd like the expo to look in the future.The Lawn and Land Equip Expo is on at the Carribean Gardens on Saturday, August 23, 2025 from 10am-3pm, followed by the networking night at the Hyatt Hotel nearby. You can head to the website at llee.com.au to get info and tickets.You can follow BJ on his multiple Instagram pages @tblpropertymaintenance , @into_the_green_podcast , and @lawnandlandequipexpoIf you're wanting to sign up to be on the mailing list for The Landscaping School, you can find the link here.You can follow along with the projects we're currently working on via our Instagram page@instyle_gardens@thelandscapingpodcastYou can view each episode on our YouTube channel

The BanterThe Guys talk about the word “journey.” Don't stop believin'.The ConversationThe Restaurant Guys talk with Rollie Wesen about his work at the Jacques Pépin Foundation and how the JPF lifts up individuals through supporting community and virtual culinary education. Rollie comments on how learning cooking techniques can not only improve one's health, but prevent disease and extend one's life. The Inside TrackThe Guys were thrilled to re-launched their podcast with Jacques Pépin and were so glad to start off his 90 for 90 campaign that Rollie and the JPF are orchestrating. “ We're currently in the midst of a national campaign, our 90 for 90 campaign because Jacques is going to turn 90 years old in this upcoming December, which is amazing and we're so happy to still have him with us. But for anybody who wants to celebrate him or feels like they've learned something from him or they want to give back just a little bit for everything that Jacques has given them over the years, there's dinners being hosted all across the country at our, at great restaurants,” Rollie Wesen on The Restaurant Guys Podcast 2025BioDr. Rollie Wesen is the Executive Director of the Jacques Pépin Foundation (JPF) and an assistant professor at Johnson & Wales University (JWU) in Providence, Rhode Island. After 20 years of professional cooking experience, including stints at Michelin-starred restaurants in London and France, eight years in New York City, and as a banquet chef for Hyatt Hotels & Resorts, chef Wesen joined the faculty at JWU in 2011. With his wife, Claudine Pépin, and father-in-law, Jacques, he co-founded the JPF in 2016. The JPF advances Jacques Pépin's love of culinary arts and teaching through video recipe production and curriculum development, expanding education and training for all. The foundation supports culinary education for many communities through many channels, with a particular focus on workforce development in community based culinary training networks.InfoOn Friday, June 27 Come see The Restaurant Guys LIVE with Chef Andrew Zimmern at the New Brunswick Performing Arts Center in New Brunswick, NJ. VIP tickets include a Meet & Greet After-Party with Andrew. Restaurant Guys Regulars get a discount so subscribe https://www.buzzsprout.com/2401692/subscribe Tickets https://www.restaurantguyspodcast.com/ Our Sponsors The Heldrich Hotel & Conference Centerhttps://www.theheldrich.com/ Magyar Bankhttps://www.magbank.com/ Withum Accountinghttps://www.withum.com/ Our Places Stage Left Steakhttps://www.stageleft.com/ Catherine Lombardi Restauranthttps://www.catherinelombardi.com/ Stage Left Wineshophttps://www.stageleftwineshop.com/ To hear more about food, wine and the finer things in life:https://www.instagram.com/restaurantguyspodcast/https://www.facebook.com/restaurantguysReach Out to The Guys!TheGuys@restaurantguyspodcast.com**Become a Restaurant Guys Regular and get two bonus episodes per month, bonus content and Regulars Only events.**Click Below!https://www.buzzsprout.com/2401692/subscribe

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   Justin and his guest, Jennifer Pack, RIMS 2025 Risk Manager of the Year, discuss her career and achievements, including Hyatt's VP of Risk Management. Jennifer describes how her membership in the RIMS Chicago Chapter and service on the Board impacted her career.   Jennifer helped align Hyatt's risk strategies with its evolving business model to ensure resilience in today's complex environment. Leading nearly 40 professionals, Jennifer's leadership and innovative risk solutions have helped strengthen Hyatt's risk management framework, to proactively identify risks and develop strategies to address them. Jennifer successfully redesigned and centralized Hyatt's Short-Term, Long-Term Disability, and Workers' Compensation programs, reducing manual processing by up to 80,000 hours, improving compliance, and reducing legal exposure. It is linked to millions of dollars in savings. Under her leadership, Hyatt's risk management team is overhauling Hyatt Hotels' fire safety with the first-of-its-kind Fire Life Safety Compliance and Governance Program, setting a standard for the organization and industry. The initiative includes the implementation of new technology, as well as auditing the 1,450 Hyatt hotels in 79 countries. Jennifer is a beloved mentor who has had an impact on many careers. She continues to demonstrate her commitment to advancing the risk management profession as an active member of the RIMS Chicago Chapter.   Jennifer's innovations may inspire your work for your organization's ERM program. Key Takeaways: [:01] About RIMS and RIMScast. [:16] About this episode of RIMScast. It is one of my favorite episodes to produce, with the Risk Manager of the Year. This year's honoree is Jennifer Pack, Hyatt's Vice President of Risk Management. We will talk about her success in ERM, captives, and more. [:48] RIMS-CRMP Workshops! RIMS is co-hosting an intensive four-day program which is your gateway to achieving two prestigious certifications, the DRI Certified Business Continuity Professional (CBCP) and the RIMS Certified Risk Management Professional (RIMS-CRMP). [1:08] This workshop will be held from May 19th through the 22nd in collaboration with DRI International. Links to these courses can be found through the Certification page of RIMS.org and this episode's show notes. [1:23] Virtual Workshops! On June 12th, Pat Saporito will host “Managing Data for ERM” and she will return on June 26th to present the very popular new course, “Generative AI for Risk Management”. [1:40] A link to the full schedule of virtual workshops can be found on the RIMS.org/education and RIMS.org/education/online-learning pages. A link is also in this episode's show notes. [1:51] We're at RISKWORLD this week but preparations are already underway for the RIMS ERM Conference 2025 on November 17th and 18th in Seattle, Washington. RIMS is accepting educational session submissions through May 20th. [2:08] The best submissions will address current and future challenges facing ERM practitioners as well as provide leading practices and concrete takeaways for a diverse audience of risk professionals from industries or organizations of varied sizes, disciplines, functions, and roles. [2:26] These include officers, leaders, managers, and students. The link to the submission form is in this episode's show notes. [2:35] While you are at RISKWORLD, be sure to take away some inspirado and channel it into an educational session submission for the RIMS ERM Conference 2025. Of course, mark your calendars for November 17th and 18th and I'll be sure to alert you when registration opens. [2:55] The RIMS Risk Manager of the Year Program aims to raise the profile of the risk profession and the outstanding programs the honorees have implemented within their organizations. [3:04] The award was created in 1977 and the Risk Management Honor Roll was added in 1981. The 2025 RIMS Risk Manager of the Year is Jennifer Pack of Hyatt. [3:16] As VP of Risk Management, Jennifer has transformed risk management at Hyatt, embedding a culture that has provided a launchpad for organizational success. Her innovations in captive management also earned her this award. [3:28] Jennifer is a long-standing member of the RIMS Chicago Chapter and an all-around fantastic professional. Her profile will soon appear in the Awards Edition of RIMS Risk Management magazine. [3:40] Jennifer will receive the award on May 5th at 4:00 p.m., on the main stage at RISKWORLD. We're going to get to know her a little bit now. We'll talk ERM, captives, Chicago RIMS, hotel and hospitality, and more. [3:57] Interview! RIMS 2025 Risk Manager of the Year, Jennifer Pack, welcome to RIMScast!  [4:34] Jennifer has been at Hyatt, for going on 18 years. She can stay at any hotel she would like! [5:03] Some people like to leave their jobs every few years for a new company and skills. Jennifer's career at Hyatt has been an adventure! She hasn't been doing the same thing for 18 years. Every couple of years, she gets new roles and responsibilities. She's constantly learning. [5:24] She has a foundation of knowing whom to go to, what the systems are, and how to get things done. There's a base familiarity but with some excitement and learning opportunities. [5:36] If the feeling of being able to learn and grow ever stops, Jennifer will think about leaving. She's enjoying her time. It seems like she's working or a new company all the time. They're transforming. They're changing. The risk landscape is changing. There's never a dull moment. [5:56] Justin feels the same way about working at RIMS! He started as a writer but then got these responsibilities and they took on sort of a life of their own and attracted more of an audience. It's more work, but it's more fun and rewarding. [6:25] Jennifer joined Hyatt in a group called Compliance and Controls. She was hired to set up their Sarbanes-Oxley department. In reaction to the financial crisis after the downfall of Arthur Andersen and Enron, Sarbanes-Oxley was born and Jennifer became an expert on it. [6:58] Jennifer launched that group and then it was moved into Internal Audit where they were exposed to a lot more people and systems. Jennifer had the opportunity to backfill someone in the Risk Management department and never left. She's been in the risk function for 15 years. [7:30] When Jennifer joined the risk group it had seven risk practitioners in the corporate office. There were five or six Occupational Health Managers in the field, helping with Workers' Compensation and occupational safety. There are over 35 full-time members now. [8:09] They've taken on new roles in the 15 years: physical security, business resilience, fire life safety compliance, and other health and safety functions in the company. They could probably use a few more people but they're doing well. [8:38] The risk profile of the company has changed. The geopolitical risk profile of the world has changed. Hyatt's offerings have changed. They used to be mostly business, group, and convention, and now they lean into leisure, travel, and all-inclusive, which have different risks. [9:16] Hyatt has tripled its resort rooms and quintupled its lifestyle rooms since 2017. A lifestyle room is about meeting clientele where they are. Millennials want to travel the world and experience the environment, such as an attached nightclub in Miami or New York. [9:55] They're unconventional hotels with the framework of a well-known brand, where guests have comfort, safety, security, cybersecurity, and loyalty points while feeling like they're in a niche hotel with great and different experiences. It feels like a boutique, attached to the brand. [11:06] Social inflation is a risk. Liability insurance has gone up because claim payouts have gone up tremendously. Claim attorneys are targeting hospitality. [12:12] Hyatt is thinking globally about health, safety, and security, making sure policies are locked down, training is locked down, and people know how to report an incident, and when to report it. How do you de-escalate an incident to win the guest back? [12:36] Saying, “I'm sorry that happened to you. Here are some points. We care about you,” reinforcing that, versus saying, “Let my insurance company deal with it.” That's the last thing we want. If our guests had a bad incident, they had a bad experience. [12:51] Especially if you're traveling on leisure with your family, you want to know that you'll be taken care of. There's an expectation that you're going to be safe and secure. Hyatt wants to make sure to bring the level of care to them that they deserve. [13:07] Hyatt is working on the front end to retrain employees on ramping up safety and security measures and knowing how to respond when an incident happens. [13:18] Then, if it gets into the claims section, the claims management team has new robust processes to manage claims to drive down exposure. On the insurance procurement side, Hyatt is leaning into its captive to take on much higher retention in-house. [14:09] Hyatt is asking leadership in the field to bring education and awareness to the importance of risk management, what's at risk, and what the current legal environment is, and overlay that with wanting to care for people. Hyatt cares about the guest experience. [14:43] This is a macro-level environment. If you have litigation system abuse across the country, what are insurers doing about it? What are brokers doing about it? What are corporations doing about it? [14:56] Jennifer gets with her peers in the hospitality industry, working in their respective associations, to address these issues at the state and federal levels, change laws, and push for tort reform and disclosures of litigation funding. [15:28] Hyatt has partnered with the American Lodging and Hospitality Association and is considering partnering with insurance companies. You can't just hope someone else will take care of the problem. It's a much bigger problem that we all need to address. [16:06] Justin points out that third-party litigation funding is one of the top initiatives and campaigns for RIMS this year. RIMS recently had the Legislative Summit in Washington, D.C., where third-party litigation funding was a top priority. It was a top RIMS talking point on the Hill. [16:38] Jennifer says Hyatt and the hospitality industry are in with RIMS on the issue of third-party litigation funding. If it continues, guests are going to have to pay more for a stay and for the experiences they want to have as rising risk costs are passed to the consumers. [17:04] Plug Time! RIMS Webinars! We are back on May 22nd, with GRC, a TÜV SÜD Company, and their newest session, “Asset Valuations in 2025: Managing Tariffs, Inflation, and Rising Insurance Scrutiny”. [17:22] On May 29th, Origami Risk returns to present “Strategic Risk Financing in an Unstable Economy: Leveraging Technology for Efficiency and Cost Reduction”. On June 5th, Zywave joins us to discuss “Today's Escalating Risk Trajectory: What's the Cause and What's the Solution?” [17:44] More webinars will be announced soon and added to the RIMS.org/Webinars page. Go there to register. Registration is complimentary for RIMS members. [17:55] Spencer's goal to help build a talent pipeline of risk management and insurance professionals is achieved, in part, by its collaboration with risk management and insurance educators across the U.S. and Canada. [18:16] Since 2010, Spencer has awarded over $3.3 million in General Grants to support over 130 student-centered experiential learning initiatives at universities and RMI non-profits. Spencer's 2026 application process is now open through July 30th, 2025. [18:36] General Grant awardees are typically notified at the end of October. Learn more about Spencer's General Grants through the Programs tab of SpencerEd.org. [18:46] On the 7th of October, the New Jersey RIMS Chapter will return to the beautiful Fiddler's Elbow Country Club in Bedminster, New Jersey for their Annual Charity Golf/Pickleball Event. [18:59] Registration is open and the event proceeds are used to fund the chapter's Spencer and Kids' Chance Scholarships. It was the filming location for the upcoming movie sequel Happy Gilmore 2. For more information, and to register, please NewJersey.RIMS.org. [19:21] Let's Return to My Interview with RIMS 2025 Risk Manager of the Year, Jennifer Pack! [19:47] Hyatt put a captive in place in 2013. Back then, Hyatt had huge insurance cost swings year-on-year that they couldn't forecast. It created a lot of “noise” on the balance sheet. They originally put the captive in place to take away that noise and remove wild cost volatility. [20:38] Over time, Hyatt started to see success and build up a surplus they saw the value of a captive, especially as market conditions changed. They brought in additional forms of insurance coverage with traditional deductible buy-downs with workers' compensation and GL. [21:04] They started to see the surplus build up and they were able to give some of the surplus back to the participants and drive down their premium cost. [21:14] In the pandemic, the hospitality business came to a halt. Before the pandemic, Hyatt's average occupancy around the world was over 75%. In April 2020, it dropped to 6%. The owners of Hyatt were under extreme pressure. [21:43] Jennifer had an extra surplus in the captive and was able to give relief to the owners and to the company in that year and the next couple of years. Claim volume went down due to lower occupancy. Hyatt used some of that cash to fund large acquisitions. [22:19] That's when Hyatt saw social inflation in gaps in coverage. There was no coverage for a pandemic. Through the captive, Jennifer was able to offer that coverage to the owners. She offered wages and hours insurance to the owners. [22:48] Coming out of COVID-19, with the impact of social inflation, the captive took on larger line sizes and larger layers in its umbrella tower. They had some acquisitions in cyber. They bought the Apple Leisure Group. [23:36] In a lot of those services, Hyatt isn't providing the service but is almost like a travel agent, connecting you to the hotel, airline, or excursion. If there is an incident, the third party has the coverage. Hyatt has exposure for connecting you to the service. [24:01] Hyatt had to get creative with coverage for these new exposures, working with broker partners to fill those gaps. They did it largely with the captive, buying time until they could get a traditional product in place. [24:17] With the captive, Hyatt filled gaps, helped grow the business, and used it as a business enabler, providing cash, relief to owners, and coverage that may not have been commercially available, either to buy time or permanently fill a gap. It's been fun! [24:53] Jennifer regularly changes which hat she wears. As the captive President, she has to look at what Hyatt is doing to protect the captive and make sure it's adequately funded and complies with regulations. From a governance perspective, is Hyatt doing the right things? [25:21] Jennifer regularly brings in third-party experts to check the captive. Jennifer's decisions as President of the captive are through the lens of the captive and as the owner of this business, what they are doing to grow revenues, manage expenses, and keep an adequate surplus. [25:44] The captive doesn't run razor-thin. To have a forward-looking approach, it needs to have an adequate surplus, reserves, and cash in the captive. They're very conservative in protecting it. [26:06] From a corporate risk management perspective, when Hyatt needs to buy insurance, Jennifer asks, can we buy it from the captive? She sometimes has tough conversations with Hyatt about borrowing versus driving up investment income to protect everyone's interests. [26:37] Jennifer has to keep top-of-mind, which lens she's looking through, whether President of the Captive or Hyatt Vice President of Risk Management. She wears two hats, managing all the key stakeholders' needs and wants. [27:17] Some of the stakeholders are Hyatt, third-party owners, the corporation itself, and guests and colleagues with short-term and long-term disability and medical, adding value for the benefits team so they don't have to go to third parties for that insurance. [28:27] As the Captive President, Jennifer is looking at loss and expense ratios, reserve to operating ratios, surplus to premiums, and surplus to reserves, making sure that they're within the set ratios. They shoot for three to one. Anything above that number can go to participants. [29:09] They won't go below three to one so they are capitalized for future unexpected losses or to back up future business growth. Jennifer believes Hyatt is unique in having those ratios and guards in place. Jennifer is looking forward to future needs. [30:15] The captive evaluates from time to time whether to change the ratios to five to one or four to one. In the liability space, claims are growing. Some of the demands are wild and the settlements reached or not reached are eye-opening! [30:46] Jennifer explains the global risk management claims software that is now also used for incident reporting to the risk department. They look at data from all incidents and are seeing a trend and looking to what could come down the pike and new coverages they may need to offer. [31:44] The technology is supporting the department and overall risk management strategy. The captive is benefiting through better data on what's happening out there so they won't get blindsided by unusual trends that aren't yet seen in the claims. [32:19] Technology helps the captive to build out platforms to manage compliance, safety, and security in the environment. [32:28] The more data insights and comfort Jennifer has over the Health, Safety, and Security diagnostic at each property, region, and the globe, and overlays those with risk assessments Hyatt does, the more comfort she can get to take on more risks knowledgeably in the captive. [33:15] RIMS Plug! The first of hopefully many RIMS Texas Regional Conferences will be held in San Antonio from August 4th through the 6th, 2025. This groundbreaking event is set to unite the Texas RIMS Chapters and welcome risk management professionals from around the world. [33:34] Guess what, folks! Registration is now open! The advance rate is available through May 16th. A link is in this episode's show notes. You can also visit the Events page of RIMS.org to register. We look forward to seeing you in Texas! [33:50] Let's Conclude Our Interview with RIMS 2025 Risk Manager of the Year, Jennifer Pack! [34:04] Jennifer Pack is the RIMS Risk Manager of the Year 2025 and she has been such a wonderful guest. This episode is coming out the morning of the awards. We will see her onstage, for anyone who has the privilege of being there. [34:19] Jennifer is honored, excited, and a little nervous to be onstage at RISKWORLD for the award. A lot of the RIMS Chicago members will be there. Jennifer has a wonderful Chicago-based team that will be there. Jennifer's parents and her husband are coming. [36:26] Jennifer says moving up the ranks at Hyatt and RIMS Chicago has been a fun and wild ride! The growth in her career, switching from being a Public Accountant to Auditor to Risk Manager has been fun with a lot of learning. [36:54] Jennifer tries to lead and grow with optimism, fun, and humor. She's been able to grow and develop a team under her. It's been a really interesting 18-year adventure. [37:11] Once Jennifer was exposed to RIMS, it opened her eyes to the wealth of resources, friendship, collaboration, and knowledge-sharing. It's been such an excellent experience for her. She couldn't be prouder of the Chicago Chapter and the great things they do to develop talent.  [37:43] Jennifer says since COVID-19, it's been wonderful to see the number of people who attend the outings and forums. It's great to have such a great community and seeing them regularly is impactful. [38:06] Jennifer is Risk Manager of the Year. The Rising Star is Megan Smalter, who has had a wonderful time with the Chicago Chapter before moving to New York. In her role on the RIMS Chicago Chapter Board, and when she ran the Golf Outing, Jennifer has worked with Megan. [38:45] Julie Bean won the Heart of RIMS Award recently. Jennifer says it's great to have the bench of expertise of long-standing members in the Chicago Chapter. Jennifer learned from them personally and in professional settings. They're great for sharing ideas and working with. [39:36] Jennifer also mentioned Theresa Severson who was RIMS 2023 Risk Manager of the Year, with Kite Realty. There's a lot of talent and deep risk knowledge in the RIMS Chicago Chapter. There's a genuine camaraderie.  [40:30] Jennifer looks ahead to see companies leaning into the concept of full risk management philosophy. Risk management is so much more than just the insurance buyers. [40:45] Risk management is “How can we bring a risk management mindset to our enterprises? How can we be business enablers? How can we leverage the wealth of data and information that comes through our department to enable mindful growth in the business?” [41:05] It's “How can we help with ESG efforts, especially with the reporting? How can we mitigate risks to the company and not just to our financial tools of insurance? What can we do in loss prevention or mitigation?” [41:26] “What can we do in claims management with more expertise, as things heat up on the litigation side with social inflation and nuclear claims?” Jennifer sees Hyatt and other companies taking more risks in the captive's or balance sheet to offset what's happening.” [42:10] Risk managers are going to have to articulate that and bring solutions to the forefront of their companies. Jennifer is excited about the future. She's looking forward to launching and rolling out more technology solutions as Hyatt leverages all its data. [42:57] Jennifer knows her team can have a lot of positive impact on the organization and she's excited about it. [43:08] Special thanks and congratulations again to Jennifer Pack, the RIMS 2025 Risk Manager of the Year. A link to RISKWORLD coverage is in this episode's show notes via the Show Daily. [43:20] That will update this episode's show notes with a link to the RIMS Risk Management Magazine coverage in our special Awards Edition. More honorees from RISKWORLD will join us here on RIMScast soon. [43:35] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [44:03] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [44:21] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [44:38] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [44:55] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [45:09] Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [45:17] Thank you all for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe!   Links: RIMS Texas Regional 2025 — August 3‒5 | Advance registration rates now open. ERM Conference 2025 — Call for Submissions (Through May 20) RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Risk Management magazine RIMS Now The Strategic and Enterprise Risk Center Spencer Educational Foundation — General Grants 2026 — Application Dates Press Release: “RIMS Risk Manager of the Year Goes to Hyatt's Jennifer Pack” RIMS Webinars: RIMS.org/Webinars “Asset Valuations in 2025: Managing Tariffs, Inflation, and Rising Insurance Scrutiny” | Sponsored by GRC, a TÜV SÜD Company | May 22, 2025 “Strategic Risk Financing in an Unstable Economy: Leveraging Technology for Efficiency and Cost Reduction” | Sponsored by Origami Risk | May 29, 2025 “Today's Escalating Risk Trajectory: What's the Cause & What's the Solution?” | Sponsored by Zywave | June 5, 2025   Upcoming RIMS-CRMP Prep Virtual Workshops: CBCP & RIMS-CRMP Exam Prep Virtual Bootcamp: “Mastering Business Continuity & Risk Management” | May 19‒22, 2025 | In Collaboration with DRI International Full RIMS-CRMP Prep Course Schedule “Managing Data for ERM” | June 12 | Instructor: Pat Saporito  “Generative AI for Risk Management” | June 26 | Instructor: Pat Saporito See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “Risk and Leadership Patterns with Super Bowl Champion Ryan Harris” (RISKWORLD 2025 Keynote) “(Re)Humanizing Leadership in Risk Management with Holly Ransom” “Risk and Relatability with Rachel DeAlto” “RIMS Risk Manager of the Year, Steve Robles, Los Angeles County” (2024)   Sponsored RIMScast Episodes: “The New Reality of Risk Engineering: From Code Compliance to Resilience” | Sponsored by AXA XL (New!) “Change Management: AI's Role in Loss Control and Property Insurance” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Demystifying Multinational Fronting Insurance Programs” | Sponsored by Zurich “Understanding Third-Party Litigation Funding” | Sponsored by Zurich “What Risk Managers Can Learn From School Shootings” | Sponsored by Merrill Herzog “Simplifying the Challenges of OSHA Recordkeeping” | Sponsored by Medcor “Risk Management in a Changing World: A Deep Dive into AXA's 2024 Future Risks Report” | Sponsored by AXA XL “How Insurance Builds Resilience Against An Active Assailant Attack” | Sponsored by Merrill Herzog “Third-Party and Cyber Risk Management Tips” | Sponsored by Alliant “RIMS Innovation with Archer” | Sponsored by Archer “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Kristen Peed!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: Jennifer Pack, VP of Global Risk Management, Hyatt Corporation   Production and engineering provided by Podfly.  

On this episode, Jen and Frank chat with Chuck Salvo about his time at Disney and beyond! With over three decades of experience, Chuck is a recognized leader in cultural and organizational development, known for helping organizations transform their employee experiences and create exceptional customer service cultures. As a 15-year leader at the Disney Institute, he guided high-performing teams and shaped service experiences into powerful competitive advantages. His extensive career includes roles with globally respected organizations such as the Walt Disney Company, Hershey Entertainment and Resorts, Hilton Hotels, Hyatt Hotels, and Sea Pines Resort and consulting for Fortune 500 companies. Learn more about Chuck HERE! *** Get a vacation quote from Vasilia at ET Family Travel today!  *** Dillo's Diz 55 Gerard St. #987. Huntington, NY 11743 Affiliate Links Music & Themes produced by Matt Harvey. Feedspot's Top 25 Siblings Podcasts You Must Follow AND Top 100 Disney Podcasts You Must Follow. ONE STOP SHOP ALL THE @DillosDiz LINKS! DIllo's Diz Resort Guests: Theme Park Rob, Jeffers, Skipper Bob, Nathaniel Hardy, Louis and Dr. Val of #FigmentsInTime, Lee Taylor, Maz, Troy with the Disney Assembled Podcast, Judy Van Cleef, Ryan Alexander, PixieDustPhD, Tony Orgelfinger, Holly Maddock, Lexi Andrea, Adam Elmers, DCLDuo, Disney Assembled Question or Comment? We LOVE interacting with listeners! FOLLOW Dillo's Diz on INSTAGRAM: https://www.instagram.com/dillosdiz/ FOLLOW Dillo's Diz on YOUTUBE: https://www.youtube.com/dillosdiz FOLLOW Dillo's Diz on TWITTER: https://twitter.com/dillosdiz

While the PMS is the heart of your tech, it works even better when connected to the rest of the ecosystem, enabling experiences with data.Jeff Bzdawka, a C-Suite Executive with 30+ years in hospitality technology, excels in innovation, team scaling, and organizational transformation. His leadership roles include President of Hapi, CEO at Knowland, SVP at Hyatt Hotels, and COO of TravelClick, with board positions at Evention and BirchStreet Systems. Additionally, Jeff is currently on AHLA's HTNG T100 Leadership Team and was recently inducted into HFTP's International Technology Hall of Fame.Having experienced both the brand side and the technology side of the industry, Jeff shares in this dojo.live episode how he's seen PMS systems evolve, how we can better leverage PMS data to create memorable guest experiences, and why he believes data is both the differentiator and the enabler in hospitality.

In this powerful episode of BRANDED, host Ben Kaplan speaks with Maryam Banikarim—former Global CMO at Hyatt Hotels, co-founder of NYC Next, and the visionary behind The Longest Table. Maryam shares her inspiring journey, navigating a non-linear career path defined by pivots, purpose, and resilience, ultimately becoming a passionate advocate for community-building in New York City.Discover how Maryam leveraged purpose-driven leadership, brand storytelling, and authentic relationships to drive tangible impact. She emphasizes the importance of brands genuinely understanding and committing to their values, particularly during times of crisis, and provides valuable insights for marketers and leaders eager to foster meaningful community, loyalty, and brand strength.Whether you're managing career transitions, seeking to fortify your brand, or striving to build enduring communities, this conversation offers indispensable advice from one of today's most influential leaders.

What to do with the Van Wezel? The committee that will make recommendations on the historic performing arts hall got a good look at the elephant in the room: Rising sea levels and intensifying storms.Then: The race for height continues in downtown Sarasota. Ramon Lopez gives us updates on two twin-tower proposals: the Hyatt Hotel makeover and the Mira Mar luxury condo project.Next: The current political atmosphere is tough for immigrant farmworkers. Even so - or maybe because of it - the Coalition of Immokalee Workers just started a tour of Florida to find new allies.Finally: “Women of Resistance” started as a series of paintings. Now it is morphing into a series of dances you will be able to see in Bradenton next week.

In this episode of Welcome to Cloudlandia, we reflect on how places, people, and experiences shape our perspectives. The conversation begins with casual observations, from warm weather making transitions easier to memorable encounters like “Spam Man,” a mysterious figure spotted at the Hazleton Hotel. We also explore the impact of changing landscapes, both physical and cultural. From real estate in Toronto to how cities evolve, we discuss how development can shape or diminish the character of a place. This leads to a broader conversation about timeless architecture, like Toronto's Harris Filtration Plant, and how thoughtful design contributes to a city's identity. Technology's role in daily life also comes up, especially how smartphones dominate attention. A simple observation of people walking through Yorkville reveals how deeply connected we are to our screens, often at the expense of real-world engagement. We contrast this with the idea that some things, like human connection and cooperation, remain unchanged even as technology advances. The discussion closes with thoughts on long-term impact—what lasts and fades over time. Whether it's historic buildings, enduring habits, or fundamental human behaviors, the conversation emphasizes that while trends come and go, specific principles and ways of thinking remain relevant across generations. SHOW HIGHLIGHTS In Phoenix, during a rooftop party, we witnessed a surprise appearance of a SpaceX rocket, which sparked our discussion on extraordinary events blending with everyday life. We explored the curious case of "Spam man," a local legend in Hazleton, whose mysterious persona intrigued us as much as any UFO sighting. We shared our fascination with the dynamic real estate landscape in Hazleton, discussing new constructions and their impact on scenic views. Our conversation touched on unique weather patterns at the beaches near the lake, emphasizing the influence of water temperatures on seasonal climate variations. We delved into the topic of warmer winters, reflecting on how both humans and nature adapt to milder temperatures, particularly during February 2024. Our discussion included insights from Morgan Housel's book, which inspired our reflections on nature's resilience and adaptation over millions of years. We highlighted local activities like windsurfing and kite skiing, noting the favorable wind conditions at the beaches, a rarity in Canada's cold-weather climate. Links: WelcomeToCloudlandia.com StrategicCoach.com DeanJackson.com ListingAgentLifestyle.com TRANSCRIPT (AI transcript provided as supporting material and may contain errors) Dean: Mr Sullivan. Dan: Mr Jackson. I hope you behaved when you were out of my sight. Dean: I did. I'll have to tell you something. I can't tell you how much I appreciate the arrangement of this warm weather. For me, it's made the transition much more palatable warm weather. Dan: for me it's made the transition much more palatable. Dean: I mean our backstage team is really getting good at this sort of thing, and you know when we were in. Dan: we were in Phoenix a couple of weeks ago and we had a rooftop party and right in the middle of the party we arranged for Elon Musk to send one of his rockets out. Dean: I saw that a satellite launch yeah. Dan: Yeah, can you imagine that guy and how busy he is? But just you know, just to handle our request he just ended up with, yeah, must be some money involved with that. Dean: Well, that's what happens, Dan. We have a positive attitude on the new budget. Dan: Yeah, and you think in terms of unique ability, collaboration, you know, breakthroughs free zone you know, all that stuff, it's all. Dean: it's the future. Dan: Yeah. So good Well he sent the rocket up and they're rescuing the astronauts today. Dean: Oh, is that right? How long has it been now since they've been? Dan: It's been a long time seven, eight months, I think, Uh-huh, yeah and Boeing couldn't get them down. Boeing sent them up, but they couldn't get them down. You know, which is only half the job, really. Dean: That was in the Seinfeld episode about taking the reservation and holding the reservation. Yeah. They can take the reservation. They just can't hold the reservation yeah. Dan: It's like back really the integral part. Back during the moonshot, they thought that the Russians were going to be first to the moon. Kennedy made his famous speech. You know we're going to put a man on and they thought the Russians, right off the bat, would beat him, because Kennedy said we'll bring him back safely and the Russians didn't include that in their prediction. That's funny. Dean: We had that. We're all abuzz with excitement over here at the Hazleton. There's a funny thing that happened. It started last summer that Chad Jenkins Krista Smith-Klein is that her name yeah, yeah. So we were sitting in the lobby one night at the Hazleton here and this guy came down from the residences into the lobby. It was talking to the concierge but he had this Einstein-like hair and blue spam t-shirts that's, you know, like the can spam thing on it and pink, pink shorts and he was, you know, talking to the concierge. And then he went. Then he went back upstairs and this left such an impression on us that we have been, you know, lovingly referring to him as Spam man since the summer, and we've been every time here on alert, on watch, because we have to meet and get to know Spam man, because there's got to be a story behind a guy like that in a place like this. And so this morning I had coffee with Chad and then Chad was going to get a massage and as he walked into the spa he saw Spamman and he met him and he took a picture, a selfie, with him and texted it. But I haven't that. His massage was at 10 o'clock, so all I have is the picture and the fact that he met Spamman, but I haven't that. His massage was at 10 o'clock, so all I have is the picture and the fact that he met Spam man, but I don't have the story yet. But it's just fascinating to me that this. I want to hear the story and know this guy now. I often wonder how funny that would appear to him. That made such an impression on us last summer that every time we've been at the Hazleton we've been sitting in the lobby on Spam man. Watch, so funny. I'll tell you the story tomorrow. I'll get to the bottom of it. Dan: It's almost like UFO watchers. They think they saw it once and they keep going back to the same place you know hoping that'll happen again, yeah. Dean: Is there a? Dan: spot. Is there a spot at the Hazleton? Dean: There is yeah. Dan: Oh, I didn't know that. Dean: So there's some eclectic people that live here, like seeing just the regulars or whatever that I see coming in and out of the of the residence because it shares. Dan: There's a lot, you know, yeah that's a that's pretty expensive real estate. Actually, the hazelton, yeah for sure, especially if you get the rooftop one, although they've destroyed I I think you were telling me they've destroyed the value of the rooftop because now they're building 40-story buildings to block off the view. Dean: I mean that's crazy. Right Right next door. Yeah, yeah, but there you go. How are things in the beaches as well? Dan: Yeah. You know it's interesting because we're so close to the lake it's cooler in the summer and warmer in the winter, you know. Dean: Oh, okay. Dan: You know, because controlled by water temperatures. Dean: Water temperatures. Dan: Yes, exactly, I mean even you know, even if it's cold, you know the water temperature is maybe 65, 66. Dean: Fahrenheit, you know it's not frigid. Dan: It's not frigid. Dean: They have wintertime plungers down here people who go in you know during the winter yeah, but this is that you and babs aren't members of the polar bear club that would not be us um but anyway, uh, they do a lot of uh windsurfing. Dan: There's at the far end of our beach going uh towards the city. They have really great wind conditions there. You see the kite skiers. They have kites and they go in the air. It's quite a known spot here. I mean, canada doesn't have too much of this because we're such a cold-weather country. There isn't the water, it's pretty cold even during the summertime yeah exactly yeah, but the lake doesn't freeze, that's oh, it does, it does yeah, yeah we've had, we've had winters, where it goes out, you know, goes out a quarter mile it'll be. Dean: I didn't realize that Wow. Dan: Yeah, yeah, yeah, but not this winter. It never froze over this winter, but we have, you know, within the last two or three winters, we've had ice on the. We've had ice, you know, for part of the winter. Dean: It's funny to me, dan, to see this. Like you know, it's going gonna be 59 degrees today, so, yeah, it's funny to me to see people you know out wearing shorts and like, but it must be like a, you know, a heat wave. Compared to what? You had in the first half of march here, right, yeah, yeah, yeah yeah yeah, so that's good. Dan: Yeah, last February not this past month, but February of 2024, we had 10 days in February where it was over 70. Dean: And. Dan: I often wonder if the trees get pulled, the plants get pulled. Dean: It triggers them to like hey, oh my. Dan: God. But apparently temperature is just one of the factors that govern their behavior. The other one is the angle of the light. Dean: And that doesn't change the angle of the sunlight. Dan: Yeah, so they. You know I mean things work themselves out over millions of years. So you know there's, you know they probably have all sorts of indicators and you have 10 boxes to check and if only one of them is checked, that doesn't, it doesn't fool them. You know they have a lot of things that I sent you and I don't know if we ever discussed it or you picked it up after I recommended it was Morgan Housel, famous ever. Dean: Did you like that? Did you like that? Dan: book. I did, I loved. It was Morgan Housel famous ever. Did you like that? Did you like that book? Dean: I did, I loved it. I mean it was really like, and I think ever you know, very, very interesting to me because of what I've been doing, you know the last little while, as I described, reading back over you know 29 years of journals, picking random things and seeing so much of what, so much of what, the themes that go that time feels the last. You know 30 years has gone by so fast that I, when I'm reading in that journal, I can remember exactly like where I was and I can remember the time because I would date and place them each journal entry. So I know where I was when I'm writing them. But I thought that was a really, I thought it was a really interesting book. What stood out for you from? Dan: Yeah, I think the biggest thing is that really great things take a long time to create. Dean: Yeah. Dan: Because they have to be tested against all sorts of changing conditions and if they get stronger, it's like you know they're going to last for a long time. Dean: And. Dan: I'm struck by it because the book, the little book that I'm writing for the quarter, is called the Bill of Rights Economy and the Bill of Rights really started with the United States. It was December 15th 1791. So that's when, I think, washington was just inaugurated at that time as the first president. But, how durable they are, and you can read the newspaper every day of things going on in Washington and you can just check off the first 10 amendments. This is a Fifth Amendment issue. This is a second amendment you know and everything like that, and it's just how much they created such a durable framework for a country. They were about 3 million people at that time and now there are 300 and whatever probably upwards of 350 million. And basically, the country runs essentially according to those first 10 amendments and then the articles which say how the machinery of government actually operates. And it's by far the longest continuous governing system in the world. That's really interesting. But that's why you know I really like things that you know, that you know that have stood the test of time. I like having my life based on things that have stood the test of time. And then I've got, you know, I've got some really good habits which I've developed over the last 50 years of coaching. Got, you know, I've got some really good habits which I've developed over the last 50 years of coaching and you know they work. You know I don't fool around with things that work. Yeah Well, I want to bring in something. I really am more and more struck how there's a word that's used in the high technology field because I was just at Abundance 360. And it's the word disruption and it's seen as a good thing, and I don't see disruption as good. I don't really see it as a good thing. I see it as something that might happen as a result of a new thing, but I don't think the disruption is a good thing. Dean: Yeah, it feels like it's not. It seems like the opposite of collaboration. Yeah, it really is. It feels like the negative. You know the I forget who said it, but you know the two ways they have the biggest building. Dan: I really mean Chucky movie. Dean: Yeah, there was somebody said the two ways to have the biggest building in town, the tallest building is to build the tallest building or to tear down all the other buildings that are taller than yours, and that's what disruption feels like to see in the real estate industry is always one that is, you know, set up as the big fat cat ready for disruption. And people have tried and tried to disrupt the real estate industry and, you know, I came away from the first, the first abundance 360, realizing that, you know, perhaps the thing that same makes real estate possible is that you can't digitize the last hundred feet of a real estate transaction. You know, and I think that there are certain industries, certain things that we are, that there's a human element to things. Dan: That is very yeah, yeah, I mean, it's really interesting just to switch on to that subject. On the real, estate. If you take Silicon Valley, Hollywood and Wall Street, who are the richest people in the area Silicon? Dean: Valley. Dan: Hollywood and Wall Street. Who are the richest people in the area? Dean: Silicon Valley Hollywood and Wall Street. Dan: Who are the real money makers? Dean: Yeah, Wall Street. Dan: No, the real estate developers. Dean: Oh, I see, oh, the real estate developers. Oh yeah, yeah, that's true, right, that's true. Dan: I don't care what you've invented or what your activity is. I'll tell you the people who really make the money are the people who are into real estate. Dean: Yeah, you can't digitize it, that's for sure. Dan: Well, I think the answer is in the word. It's real. Dean: What was that site, dan, that you were talking about? That was is it real? Or is it Bach or whatever? Or is it Guy or whatever? What was? Or is it AI or Bach? Dan: Well, no, I was. Yeah, I was watching. It was a little, you know, it was on YouTube and it was Bach versus AI. Dean: So what they've? Dan: done. You know you can identify the. You know the building components that Bach uses to you know to write his music and then you know you can take it apart and you know you can say do a little bit of this, do a little bit of this, do a little bit of this. And then what they have? They play two pieces. They play an actual piece by Bach and then they play another piece which is Bach-like you know, and there were six of them. And there was a of them and there was a host on the show and he's a musician, and whether he was responding realistically or whether he was sort of faking it, he would say boy, I can't really tell that one, but I guessed on all six of them and I guessed I guessed right. Dean: I know there was just something about the real Bach and I think I think it was emotional more than you know that could be the mirror neurons that you know you can sense the transfer of emotion through that music, you know. Dan: Yeah, and I listen to Bach a lot I still get surprised by something he's got these amazing chord changes you know, and what he does. And my sense is, as we enter more and more into the AI world, our you know, our perceptions and our sensitivities are going to heighten to say is that the real deal or not? Dean: you know yeah sensitivities are going to heighten to say is that the real deal or not? You know, and yeah, that's what you know, jerry Spence, I think I mentioned. Dan: Jerry Spence about that that Jerry Spence said. Dean: our psychic tentacles are in the background measuring everything for authenticity, and they can detect the thin clank of the counterfeit. Yeah, and I think that's no matter what. You can always tell exactly. I mean, you can tell the things that are digitized. It's getting more and more realistic, though, in terms of the voice things for AI. I'm seeing more and more of those voice caller showing up in my news feed, and we were talking about Chris Johnson. Chris Johnson, yeah, yeah, chris Johnson. Dan: This is really good because he's really fine-tuned it to. First of all, it's a constantly changing voice. That's the one thing I noticed. The second version, first version, not so much, but I've heard two versions of the caller. And what I noticed is, almost every time she talks, there's a little bit of difference to the tone. There's a little bit, you know, and she's in a conversation. Dean: Is it mirroring kind of thing, Like is it adapting to the voice on the other end? Dan: Yeah, I think there's. I certainly think there's some of that. And that is part of what we check out as being legitimate or not, because you know that it wouldn't be the same, because there's meaning. You know meaning different meaning, different voice, if you're talking to an actual individual who's not you know, who's not real monotonic. But yeah, the big thing about this is that I think we get smarter. I was talking, we were on a trip to Israel and we were talking in this one kibbutz up near the Sea of Galilee and these people had been in and then they were forced out. In 2005, I think it was, the Israeli government decided to give the Gaza territory back to the Palestinians. But it was announced about six months before it happened and things changed right away. The danger kicked up. There was violence and you know, kicked up. And I was talking to them. You know how can you send your kids out? You know, just out on their own. And they said, oh, first thing that they learned. You know he said three, four or five years old. They can spot danger in people. You know, if they see someone, they can spot danger with it. And I said boy oh boy, you know, it just shows you the, under certain conditions, people's awareness and their alertness kicks up enormously. They can take things into account that you went here in Toronto, for example. You know, you know, you know that's wild. Dean: Yeah, this whole, I mean, I think in Toronto. Dan: The only thing you'd really notice is who's offering the biggest pizza at the lowest price. Dean: Oh, that's so funny. There's some qualitative element around that too. It's so funny. You think about the things that are. I definitely see this Cloudlandia-enhan. You know that's really what the main thing is, but you think about how much of what's going on. We're definitely living in Cloudlandia. I sat last night, dan, I was in the lobby and I was writing in my journal, and I just went outside for a little bit and I sat on one of the benches in the in front of the park. Oh yeah, in front of the hotel and it was a beautiful night. Dan: Like I mean temperature was? Dean: yeah, it was beautiful. So I'm sitting out there, you know, on a Saturday night in Yorkville and I'm looking at March. I'm just yeah, I'm just watching, and I left my phone. I'm making a real concerted effort to detach from my oxygen tank as much as I can. Right, and my call, that's what I've been calling my iPhone right, because we are definitely connected to it. And I just sat there without my phone and I was watching people, like head up, looking and observing, and I got to. I just thought to myself I'm going to count, I'm going to, I'm going to observe the next 50 people that walk by and I'm going to see how many of them are glued to their phone and how many have no visible phone in sight, and so do you. Dan: What was it? Nine out of 10? Dean: Yeah, it wasn't even that. Yeah, that's exactly what it was. It was 46, but it wasn't even 10. Yeah, it was real. That's exactly what it was. It was 46. Dan: It wasn't even 10%, it was 19. It wasn't even no, it was 19 out of 20. Dean: Yeah, I mean, isn't that something, dan? Like it was and I'm talking like some of them were just like, literally, you know, immersed in their phone, but their body was walking, yeah, and the others, but their body was walking. But it's interesting too. Dan: If you had encountered me. I think my phone is at home and I know it's not charged up. Dean: Yeah, it's really something, dan, that was an eye-opener to me. It's really something, dan, that was an eye-opener to me, and the interesting thing was that the four that weren't on the phone were couples, so there were two people, but of the individuals, it was 100% of. The individuals walking were attached to their phones. Dan: Yeah. Dean: And I think that's where we're at right now. Dan: No, yeah, I don't know, it's just that. Dean: No, I'm saying that's observation. Dan: It's like Well, that's where we are, in Yorkville, in front of Okay, right, right, right yeah. No, it's just that I find Yorkville is a peculiarly Are you saying it's an outlier? It's not so much of an outlier but it's probably the least connected group of people in Toronto would be in Yorkville because they'd be out for the. They don't live there. You know most don't live there, they're and they're somewhere. There's probably the highest level of strangers you know, on any given night in toronto would probably be in yorkville I think it's sort of outliers sort of situation. I mean, I mean, if you came to the beaches on a yeah last night, the vast majority of people would be chatting with each other and talking with each other. They would be on their phones. I think think it's just a. It's probably the most what I would call cosmopolitan part of Toronto, in other words it's the part of Toronto that has the least to do with Toronto. Dean: Okay. Dan: It's trying to be New York, yorkville is trying to be. Dean: New York. Dan: Yeah, it's the Toronto Life magazine version of Toronto. Dean: Yeah, you idealize the avatar of Toronto, right yeah? Dan: In Toronto Life. They always say Toronto is a world-class city and I said no. I said, london's a world-class city. Dean: New. Dan: York is a world-class city. Tokyo is a world-class city. You know how, you know they're a world class city. Dean: They don't have to call themselves a world class city. Dan: They don't call themselves a world class city. They just are If you say you're a world class city. It's proof that you're not a world class city. Dean: That's funny. Yeah, I'll tell you what I think. I've told you what really brought that home for me was at the Four Seasons in London at Trinity Square, and Qatar TV and all these Arab the Emirates TV, all these things, just to see how many other cultures there are in the world. I mean, london is definitely a global crossroads, for sure. Dan: Yeah yeah. And that's what makes something the center, and that is made up of a thousand different little non-reproducible vectors. You know just, you know, just, you know. It's just that's why I like London so much. I just like London. It's just a great wandering city. You just come out of the hotel, walk out in any direction. Guarantee you, in seven minutes you're lost you have the foggiest idea where you are and you're seeing something new that you'd never seen before. And it's 25, the year 1625. Dean: I remember you and I walking through London 10 years ago, wandering through for a long time and coming to one of these great bookstores. You know, yeah, but you're right, like the winding in some of the back streets, and that was a great time. Yeah, you can't really wander and wander and wander. Dan: Yeah, it was a city designed by cows on the way home, right, exactly. Yeah, you can't really wander and wander and wander. Dean: Yeah, it was a city designed by cows on the way home, Right exactly. Dan: Yeah, it's really interesting. You know, that brings up a subject why virtual reality hasn't taken off, and I've been thinking about that because the buzz, you know how long ago was it? You would say seven years ago, seven, eight years ago everything's going to be virtual reality. Would that be about right? Oh, yeah, yeah. Dean: That was when virtual reality was in the lead. Remember then the goggles, the Oculus, yeah, yeah, that was what, yeah, pre-covid, so probably seven years ago 17, 17. And it's kind of disappeared, hasn't it compared to you know? Dan: why it doesn't have enough variety in it. And this relates back to the beginning of our conversation today. How do you know whether it's fake or not and we were talking on the subject of London that on any block, what's on that block was created by 10,000 different people over 500 years and there's just a minute kind of uniqueness about so much of what goes on there when you have the virtual reality. Let's say they create a London scene, but it'll be maybe a team of five people who put it together. And it's got a sameness to it. It's got, you know, oh definitely. Dean: That's where you see in the architecture like I don't. You know, one of the things I always look forward to is on the journey from here to strategic coach. So tomorrow, when we ride down University through Queen's Park and the old University of Toronto and all those old buildings there that are just so beautiful Stone buildings the architecture is stunning. Nobody's building anything like that now. No, like none of the buildings that you see have any soul or are going to be remembered well and they're not designed. Dan: They're not really designed to last more than 50 years. I have a architect. Well, you know richard hamlin he says that those, the newest skyscrapers you see in Toronto, isn't designed to last more than 50 years. You know, and, and you know, it's all utilitarian, everything is utilitarian, but there's no emphasis on beauty, you know. There's no emphasis on attractiveness. There's a few but not many. Attractiveness there's a few but not many. And, as a matter of fact, my favorite building in Toronto is about six blocks further down the lake from us, right here. It's called the Harris Filtration Plant. Dean: Oh yeah, we've walked by there, right at the end of the building. Dan: Built in 19, I think they finished in 1936. Dean: Yeah. Dan: And it's just an amazing building. I mean it's on three levels, they have three different buildings and it goes up a hill and it's where the water. You know, at that time it was all the water in Toronto that came out of the lake and they have 17 different process. You know the steps. And you go in there and there's no humans in there, it's all machinery. You can just hear the buzz and that's the water being filtered. It's about a quarter of the city now comes through that building. But it's just an absolutely gorgeous building and they spared no cost on it. And the man who built it, harris, he was the city manager. They had a position back there. It was city manager and it was basically the bureaucrat who got things done, and he also built the bridge across the Down Valley on Bloor. Dean: Yeah, beautiful bridge Right. Dan: He built that bridge and he was uneducated. He had no education, had no training, but he was just a go-getter. He was also in charge of the water system and the transportation system. And you know he put in the first streetcars and everything like that, probably the greatest bureaucrat toronto ever had, you know in the history of toronto this is the finest what year is that building from? yeah, the filtration plant was started in 29 and it was finished in 36 and wow they yeah, they had to rip out a whole section. It was actually partially woods, partially, I think, you know they had everything there, but they decided that would be the best place to bring it in there. Dean: You know it's got a lot more than 100 years. Dan: Yeah, but it's the finest building it's it's rated as one of the top 10 government buildings in north america yeah, it's beautiful. Dean: And that bridge I mean that bridge in the Don Valley is beautiful too. Dan: Yeah, it was really interesting. He put the bridge in and the bridge was put in probably in the 30s too. I mean that was vital because the valley really kept one part of Toronto apart from the other part of Toronto. It was hard to get from one part of Toronto apart from the other part of Toronto. You know, it's hard to get from one part of Toronto to the next. And so they put that bridge in, and that was about in the 30s and then in the no, I think it was in the 20s, they put that in 1920, so 100 years. And in the 1950s they decided to put in their first subway system. So they had Yonge Street and so Yonge Street north, and then they had Buller and Danforth. So they budgeted that they were going to really have to retrofit the bridge. And when they got it and they took all the dimensions, he had already anticipated that they were going to put a subway in. So it was all correct. And so anyway, he saw he had 30 or 40 years that they were going to put up. They would have to put a subway in. So it was all correct and yeah and so anyway he saw I had 30 or 40 years that they were going to put up. They would have to put, they're going to put the subway and it had to go through the bridge and so so they didn't have to retrofit it at all. Yeah, pretty cool. Dean: What do you think we're doing now? That's going to be remembered in 100 years or it's going to be impacted in 100 years? Dan: Well, we're not going backwards with technology, so any technology we have today we'll have 100 years from now. So you know, I mean I think the you know. Well, you just asked a question that explains why I'm not in the stock market. Dean: Exactly. Warren Buffett can't predict what's going to happen. We can't even tell what's going to change in the next five years. Dan: I don't know what's going to happen next year. I don't know what's going to happen next year. Dean: Isn't it interesting? I think a lot of the things that we're at could see, see the path to improvement or expansion, like when the railroad came in. You know it's interesting that you could see that that was we. You know, part of it was, you know, filling the territory, connecting the territory with all the, with all this stuff, and you could see that happening. But even now, you know, this is why warren buffett, you know, again with the, probably one of the largest owners of railroad things in the states, him, yeah, and because that's not changed in 200, yeah, or whatever, 150 years anyway, yeah, yeah, yeah, most of the country probably, you know, 150 years at least. Yeah, and so all of that, all those things, and even in the first half of the 1900s, you know all the big change stuff, yeah, yeah. Dan: Yeah. Dean: So it's funny because it's like I can't even see what categories are the biggest. Dan: Well, I think they'll be more intangibles than tangibles. For example, I think all my tools work 100 years from now. Yeah, I think all my thinking tools work 100 years from now. Dean: Well, because our brains will still be the same in 100 years. Yeah, all that interaction, right, the human behavior stuff. Dan: yeah, yeah yeah I don't think human behavior, um I think it's really durable you know, and that it's very interesting, um, and there was a phrase being used at Abundance that was used about four or five times during the two days that we were becoming godlike, and I said, no, I don't think so. Dean: I guess are they saying in that we can do things because of technology, we can do things. Dan: And I said nah, it's just the next. It's just the next new thing. You know that we've created, but human nature is, you know, there's a scientist, Joe Henrich, and a really bright guy. He's written a book you might be interested in. It's called the Secret of Our Success. And he was just exploring why humans, of all the species on the planet, became the dominant species. And you wouldn't have predicted it. Because we're not very fast, we're not very strong, we don't climb particularly well, we don't swim particularly well, we can't fly and everything like that. So you know, compared with a lot of the other species. But he said that somewhere along the line he buys into the normal thing that we came from ape-like species before we were human. But he says at one point there was a crossover and that one ape was looking at another ape. And he says he does things differently than I. I do. If I can work out a deal with him, he can do this while I'm doing that and we're twice as well. Dean: I was calling that. Dan: I've been calling that the cooperation game but that's really and that's playing that and we're the only species that can continually invent new ways to do that, and I mean every most. You know higher level. And mammals anyway can cooperate. You know they cooperate with each other. They know a friend from anatomy and they know how to get together. But they don't know too much more at the end of their life than they knew at the beginning of their life. You know in other words. They pretty well had it down by the time they were one year old and they didn't invent new ways of cooperating really. But humans do this on a daily basis. Humans will invent new ways of cooperating from morning till night. And he says that's the reason we just have this infinite ability to cooperate in new ways. And he says that's the reason we just have this infinite ability to cooperate in new ways. And he says that's why we're the top species. The other thing is we're the only species that take care of other species. We're the only species that study and document other species. We're the only species that actually create new species. You know put this together with that and we get something. Yeah, yeah and so, so, so, anyway, and so that's where you begin the. You know if you're talking about sameness. What do we know 100 years from now? Dean: What we know over the 100 years is that humans will have found almost countless new ways to cooperate with each other yeah, I think that that's, and but the access to right, the access to, that's why I think these, the access to capabilities, as a, you know, commodity I'm not saying commodity in a, you know, I'm not trying to like lower the status of ability, but to emphasize the tradability of it. You know that it's something that is a known quantity you know yeah. Dan: But my sense is that the relative comparison, that one person, let's say you take 10 people. Let's take 100 people that the percentage of them that could cooperate with each other at high levels, I believe isn't any different in 2024 than it was in 1924. If you take 100 people. Some have very high levels to cooperate with each other and they do, and the vast majority of them very limited amount to cooperate with each other, but are you talking about. Dean: That comes down, then, to the ability to be versus capability. That they have the capability. Dan: Yeah, they have the capability, but they don't individually have the ability. Dean: Right. Dan: Yeah, and I don't think the percentage changes. Dean: Yeah, that's why this whole, that's why we're I think you know, the environment that we're creating in FreeZone is an ecosystem of people who are, who get this. Dan: Yeah, well, I don't think they, yeah, I don't think they became collaborative because they were in free zone. I think they were collaborative, looking for a better place to do it. Dean: Yes, yeah, it's almost like it's almost so, just with the technologies. Now, the one thing that has improved so much is the ability to seamlessly integrate with other people, with other collaborators. Dan: Yeah, now you're talking about the piano, you're not talking about the musicians, that's exactly right, but I think there really was something to that right. It's a good distinction. Dean: It's a really good distinction that you've created. Yeah, I should say yesterday at lunch you and I were talking about that I don't know that we've talked about it on the podcast here the difference, the distinction that we've discovered between capability and ability. And so I was looking at, in that, the capability column of the VCR formula, vision, capability, reach that in the capability column I was realizing the distinction between the base of something and the example that I gave was if you have a piano or a certain piece of equipment or a computer or a camera or whatever it is. We have a piano, you have the capability to be a concert pianist, but without the ability to do it. You know that. You're that that's the difference, and I think that everybody has access to the capabilities and who, not how, brings us in to contact with the who's right, who are masters at the capabilities? Dan: Yeah, you're talking about in. You know the sort of society that we live in. Yes, Because you know there's you know there's, you know easily, probably 15% of the world that doesn't have access to electricity. Dean: Yes exactly. Dan: I mean, they don't have the capability, you know, they just don't have yeah, yeah and yeah, it's a very, very unequal world, but I think there's a real breakthrough thinking that you're doing here. The fact that there's capability says nothing about an individual's ability. Dean: Right, that's exactly it. Yeah, and I think this is a very important idea, but I'm not going to write a book on it. Oh, my goodness, this is example, a right, I had the capability, with the idea of the capability and ability. Yeah, yeah, I didn't have the ability. Yeah, I've heard, do you know, the comedian Ron White? Dan: Yeah, I have the capability to write a book and I have the ability to write a book, but I'm not going to do either. Dean: So he talked about getting arrested outside of a bar and he said I had the right to remain silent, but I didn't have the ability that's pretty funny, right. But yeah, this is really like it's exciting. It's exciting times right now. I mean it really is exciting times to even projecting for the next, the next 30 years. I think I see that the through line, you know, is that you know that a brunch at the four seasons is going to be an appealing thing 30 years from now, as it is now and was 30 years ago, or three line stuff, or yeah, or some such hotel in toronto yes exactly right. Dan: Right, it may not be. Yeah, I think the four seasons, I think is pretty durable. And the reason is they don't own any of their property. Dean: You know and I think that's. Dan: They have 130 hotels now. I'm quite friendly with the general manager of the Nashville Four Seasons because we're there every quarter Four Seasons because we're there every quarter and you know it's difficult being one of their managers. I think because you have two bosses, you have the Four. Seasons organization but you also have the investor, who owns the property, and so they don't own any of their own property. That's all owned by investors. Dean: Right. Dan: Yeah. Dean: So go ahead. When was the previous? I know it's not the original, but when was the one on Yorkville here Yorkville and Avenue? When was that built? Was that in the 70s or the 60s? Dan: Well, it was a Hyatt. It was a Hyatt Hotel. Dean: Oh, it was, they took it over. Dan: Yeah, and it was a big jump for them and that was, you know, I think it was in the 60s, probably I don't know when they started exactly I'll have to look that up, but they were at a certain point they hit financial difficulties because there's been ups and downs in the economy and they overreach sometimes, and the big heavy load was the fact that they own the real estate. So they sold all the real estate and that bailed them out. Real estate and that bailed them out. And then from that point forward, they were just a system that you competed for. If you were deciding to build a luxury hotel, you had to compete to see if the Four Seasons would be interested in coming in and managing it. Okay, so they. It's a unique process. Basically, it's a unique process that they have. Dean: Yeah. Dan: It's got a huge brand value worldwide. You're a somebody as a city. If the Four Seasons come to your city, I think you're right. Ottawa used to have one. It doesn't have one now. Vancouver used to have one. It doesn't have one now. I think, calgary had one. Calgary doesn't Because now Vancouver used to have one, doesn't have one now I think Calgary had one. Calgary doesn't Because it was a Canadian hotel to start with. Dean: Yeah. Dan: And Belleville had one at one time. Dean: Oh, really yeah. Dan: I'm one of the few people who have stayed at the Belleville Four Seasons. Dean: Hotel the Belleville Four Seasons. Dan: Yeah, of all the people you know, dean dean, I may be the only person you know who stayed at the belleville four seasons now, what they did is they had a partnership with bell canada. Bell canada created the training center in belleville oh and uh, and they did a deal four seasons would go into it with them. So they took over a motel and they turned it into Four Seasons, so they used it as their training center. Okay, so you know, it was trainees serving trainees, as it turned out. Dean: I forget who I was talking to, but we were kind of saying it would be a really interesting experience to take over the top two floors of the hotel beside the Chicago Strategic Coach, there the Holiday Inn or whatever that is. Take over the top two floors and turn those into a because you've got enough traffic. That could be a neat experience, yeah. Dan: It wouldn't be us. Dean: Oh well, I need somebody. You know that could be a an interesting. I think if that was an option there would be. Dan: Probably work better for us to have a floor of one of the hotels. Dean: That's what I meant. Yeah, a floor of the the top two floors of the hotel there to get. Yeah, there's two of them. That's what I meant. Yeah, a floor of the top two floors of the hotel there to get. Dan: Yeah, there's two of them. There's two of them. Dean: Oh, yeah, yeah. Dan: There's the Sheraton, and what's Sinesta? Sinesta, right the. Dean: Sinesta is the one I'm thinking of. Dan: That's the closest one right, the one Scott Harry carries in the Right, right right. There you carries in them, right, yeah, well, it's an interesting, but it is what it is and we're, yeah, but we have almost one whole floor now and I mean those are that's a big building. It's got really a lot of square footage in the building. That's what. Is it cb re? Is it cb? You do know the nationwide. Dean: Oh yeah. Dan: Coldwood Banker. Oh yeah, yeah, coldwood Banker, that's who our landlord is. And they're good they're actually good, but they've gone through about three owners since we've been there. We've been there, 25 years, 26. This is our 26th year. Yeah, and generally speaking they've been good landlords that we've had. Yeah, it's well kept up. They have instant response when you have a maintenance problem and everything. I think they're really good. Dean: Yeah, well, I'm going to have to come and see it. Maybe when the fall happens, maybe between the good months, the fall or something, I might come and take a look. Dan: Yeah, yeah, yeah. Dean: Well, I'm excited and take a look yeah, yeah, yeah, yeah Well. Dan: I've been there. Yeah, we have our workshop. We have our workshop tomorrow here and then we go to Chicago and we have another one on Thursday and then the second Chicago workshop for the quarter is in the first week of April. Oh, wow, yeah, yeah, and this is working out. We'll probably be a year away, maybe a year and a half away, from having a fourth date during the quarter. Oh, wow. Dean: Yeah. Dan: Do we? Dean: have any new people for FreeZone Small? Dan: Don't know Okay. Dean: No one is back. Dan: Yeah, yeah, I don't really know, I don't really know, I think we added 30 last year or so it's. The numbers are going up. Yes, that's great. Yeah, I think we're about 120 total right now. That's awesome. That's awesome. Yeah, yeah, it's fun, though. It's nice people. Dean: Yeah, it's nice to see it all. It's nice to see it all growing. Very cool, all right well, enjoy yourself. Yes, you too and I will see you. Tonight at five. That's right, all right, I'll be there. Dan: Thanks Dan. Dean: Okay.

Description: On this episode of The Nonsense Podcast, we kick things off with the hardest "One's Got to Go" ever, featuring Martin, The Boondocks, The Fresh Prince of Bel-Air, and The Chappelle Show. Henvincible struggles with the impossible choice, while FNBob picks way too fast. Then, we keep the post-St. Patrick's Day vibes going, as FNBob talks about taking a well-deserved day off, celebrating his anniversary with Kelly, and absolutely outdressing everyone. From there, food debates kick off as Henvincible defends Shepherd's Pie, and the battle over sweet potatoes gets heated. Then, we dive into wild world news—including the high school relay race fiasco, Trump's tariffs, and a breakdown of the US-Ukraine meeting that nobody else seems to be explaining. Finally, FNBob goes on an all-time rant about why he'll never fly Southwest again and why the Hyatt Hotels are now banned in his book. Buckle up, this one's a ride. Episode Highlights:

Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members.  We curate the top posts and discuss with them with travel industry veterans in a live session with audience members.  You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this session include -An ongoing dispute between Finnair and their pilots over their contracts are escalating to a possible furlough of up to 90 pilots. Qantas, with whom Finnair recently announced some wet lease agreements, have had to make some mitigations to those arrangements to avoid disruptions.Hyatt Hotels is re-organising it's range of brands into a grouping of five portfolios....... they have also acquired Playa Hotels & Resorts for $2.6bn.Eurostar can finally restart direct Amsterdam to London services after refurbishment work at the Dutch station was completed. They've had to operate that route via Brussels since June 2024.Arcube, a post-flight loyalty and revenue optimisation solution for airlines, raised an additional $1.5m in funding.Sabre Corporation is sunsetting TripCase, and Mark Trim from Complex Travel Group is not the only TMC unhappy with how they handled that.Virgin Australia teams up with Hopper's B2B solution HTS to offer their customers "Cancel for Any Reason" flexibility.You can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360.  Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show

Send us a textWelcome to What's Up in Business Travel for Week 5 of 2025.  This is a weekly podcast where we update you on what's up this week in the world of business travel.  This podcast is great for those who need to know what's happening all in under 15 minutes.Topics covered during this podcast -Hyatt Hotels acquires Playa Hotels for $2.6BTravel insurance payouts rose in 2024Washington Reagan National Airport limits flightsBering Air Flight 445 crashesTSA's REAL ID enforcement startsAir Wisconsin to cut 500 JobsTripadvisor fires 150 EmployeesBizly acquires KapowCTM adds Colombia's Trafalgar ToursJetBlue & TAP Air Portugal launch loyalty benefitsLufthansa begins ITA Airways integrationNavi Mumbai Airport (NMI) to open in April 2025Air Busan bans power banksEasyJet launches Plus Membership ProgramBreeze Airways adds 13 new routesLufthansa Group Airlines introduces Apple AirTagYou can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360.  Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show

Steve Grzanich has the business news of the day with the Wintrust Business Minute. Chicago-based Hyatt Hotels is buying Playa Hotels & Resorts for $2.6 billion. The acquisition enables Hyatt to expand into the all-inclusive resort market in countries like Mexico and Jamaica. Hyatt had previously been an investor in Playa. It joins Marriott and […]

In this episode, we're diving into the ultimate guide for booking Hyatt hotels like a pro! Whether you're dreaming of a luxurious resort or a quick weekend getaway, learning how to maximize your points can save you thousands while unlocking unforgettable travel experiences.Here's what we'll cover: ✨ Finding Availability: Insider tips for snagging those hard-to-get rooms, even during peak seasons. ✨ Booking with Points: A step-by-step guide to using Hyatt points for free or deeply discounted stays. ✨ Finding the Best Redemptions: How to determine whether a booking is a good deal and maximize your points. ✨ Earning Hyatt Points: Simple and effective strategies for racking up points quickly, including credit card tips and partnerships. ✨ Our Favorite Hyatt Stays: Personal stories and reviews of some of the most incredible Hyatt properties we've experienced.If Hyatt hotels are on your travel bucket list, this episode is packed with actionable strategies and inspiration to make those stays a reality!Resources Mentioned in This Episode:MaxMyPoint - Maximize Hotel Point ValueWorld of Hyatt Loyalty ProgramFree Webinar: From Coach to First Class: The Insider's Guide to Reward TravelFavorite Credit Card to Earn Chase PointsConnect With Me:

On this episode, we recap our favorite hotel stays from 2024, with picks that are great for international and domestic travel for couples, friends, or family trips. Andaz Amsterdam Prinsengracht - part of Hyatt Hotels, this hotel has a fabulous location on one of the main canals in a great area. The staff was helpful and the room was stylish. The only thing to keep in mind is that it has an open bathroom concept, so it wouldn't be great for families or two friends sharing a room. This is a good option for those who travel with points. Chase is a transfer partner with Hyatt. Tamara visited this hotel in January on her weekend getaway to Amsterdam. Exeter Hotel Reykjavik - this hotel also has an open bathroom format. The location is about a 10-minute walk from the main shopping and sightseeing district. The room rate also included free breakfast and there was a passcode-locked gate for storing luggage. Kim stayed here with her daughter before their Windstar Cruise. Weston Inn Vermont - this is a nice luxury inn in Southern Vermont with top-notch service, a great restaurant, nicely appointed rooms, a spa and fitness center with fantastic yoga classes. This is a perfect romantic getaway. Read Tamara's full review. Inn at Laurel Point, Victoria - Kim talked about this hotel on a recent episode about Victoria, BC. It is located right on the waterfront just a short walk from downtown. They have spacious rooms, nice L'Occitane bath products, soaker tubs, and a fabulous cafe and full-service restaurant on site. Sandestin Hilton, Florida - located along 30A near Destin, Florida, this area has gorgeous white sand beaches and calm water. This is a great hotel for families because one of the towers has 300 rooms that have bunk beds. It is easy to have a family of five in one room and not feel cramped. Read Tamara's full Sandestin Hilton review. White House Hotel, Istanbul - had rooms with three twin beds, making it a great choice for a friend trip to Istanbul. The price was extremely reasonable and it is in the Sultanahmet neighborhood near all the main attractions. Hagia Sofia Mansions, Istanbul - this is a Curio Collection by Hilton Hotel, also in the Sultanahmet neighborhood and it was beautiful. The rooms are spread across multiple buildings and the rooms feel very luxurious. There are two restaurants and the breakfast has so much food. Park Hyatt Istanbul - Macka Palas - the hotel room was fabulous but it is located in a high-end shopping district, which may mean you spend more on cabs getting around the city. Avantgarde Refined Urgup - Cappadocia is a region of towns and this hotel is in the up-and-coming town of Urgup. This is a newly-opened, cave-style hotel with excellent service and food. Meneghetti Wine Hotel, Croatia - this is Tamara's favorite hotel of the year. They stayed in a one-bedroom residence that had a living room, 1.5 baths, loft bedroom, with a private backyard and patio. The hotel is located on a wine estate and has multiple restaurants, two pools, a beach club, spa, and more. Read about Tamara's couples trip to Croatia. Other Episodes You May Enjoy Where to go in 2025 Explore Iceland on a Windstar Cruise Weekend getaway in Victoria, BC Explore Croatia from Dubrovnik to Istria Amsterdam with kids

Mike Blake joins Skip Kimpel on the Tech Chef Podcast to share his insights on the evolving landscape of hospitality technology. As Vice President of Information Technology at KemperSports, Mike draws from his extensive experience in the industry, highlighting the critical importance of strategic leadership in implementing technology solutions that enhance operational excellence. The conversation begins with Mike recounting his transition from finance to IT, where he became a specialist in understanding the cost implications of technology investments during a time of rapid change. He reflects on his tenure at Hyatt Hotels, discussing the challenges faced in migrating systems to the cloud and the revolutionary impact it had on the hospitality sector. This foundational experience informs his current role, where he oversees technology for a diverse portfolio of golf courses and resorts.The episode delves into the pressing challenges of cybersecurity in hospitality, with Mike emphasizing the need for proactive measures to safeguard sensitive data against increasing threats. The discussion also explores the significance of adopting emerging technologies like AI and IoT, which Mike believes are essential for creating personalized guest experiences. He advocates for a data-driven approach, urging hospitality leaders to develop comprehensive data strategies that prioritize security while fostering innovation.Throughout the episode, Mike's leadership philosophy shines through as he discusses the importance of partnership and collaboration in achieving technological success. He encourages professionals in the hospitality industry to embrace a broker, integrate, and orchestrate mindset, focusing on integrating off-the-shelf solutions rather than reinventing the wheel. The conversation concludes with Mike sharing his passion for innovation and encouraging listeners to engage with the technology community through events like CES, where they can discover new tools and ideas that can be applied within their organizations. This episode is rich with insights and practical advice, making it a must-listen for anyone interested in the intersection of technology and hospitality.Takeaways:Mike Blake discusses his extensive experience in hospitality technology, emphasizing the importance of adapting to cloud-based solutions.He highlights the need for a strategic approach to attending major technology events like CES for maximum benefit.Blake believes in the concept of 'broker, integrate and orchestrate' rather than building systems from scratch in hospitality.He stresses the significance of networking and helping others in the industry, as connections can lead to unexpected opportunities.Cybersecurity initiatives are prioritized in the hospitality sector due to increasing threats, calling for better tools and awareness.Embracing digital innovation while balancing security is crucial for businesses in the hospitality industry.Links Referenced In This Episode:gainadvisors.combootcamp.magicgate.comskipkimpel.commagicgate.comHow To Contact MeWebsite:https://SkipKimpel.com (all archived shows and show notes will be posted here) https://magicgate.comInstagram:

Hyatt is in talks to acquire Playa Hotels & Resorts, expanding its all-inclusive resort footprint in the Caribbean and Mexico, while Despegar has agreed to a $1.7 billion cash buyout by Prosus slated to close in 2025. Additionally, a Skift Research report suggests hotel websites could overtake online travel agencies (OTAs) by 2030, though there's debate about whether major brands' direct booking growth will offset independent hotels' continued reliance on OTAs. Hyatt Hotels said on Monday it's in negotiations to buy Playa Hotels & Resorts Latin America's largest online travel company has agreed to be acquired There is a debate about whether hotel websites will outpace online travel agencies Connect with Skift LinkedIn: https://www.linkedin.com/company/skift/ WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/ Facebook: https://facebook.com/skiftnews Instagram: https://www.instagram.com/skiftnews/ Threads: https://www.threads.net/@skiftnews Bluesky: https://bsky.app/profile/skiftnews.bsky.social X: https://twitter.com/skift Subscribe to @SkiftNews and never miss an update from the travel industry.

In this episode of The Speed of Culture Podcast, Mark Vondrasek, Chief Commercial Officer of Hyatt Hotels Corporation, shares insights on how Hyatt is redefining hospitality through innovation, well-being, and customer-centric experiences. From loyalty programs that extend care to loved ones to cutting-edge digital personalization, Mark provides an insider's view of Hyatt's strategic approach to shaping the future of travel.Follow Suzy on Twitter: @AskSuzyBizFollow Mark Vondrasek on LinkedInSubscribe to The Speed of Culture on your favorite podcast platform.And if you have a question or suggestions for the show, send us an email at suzy@suzy.com Hosted on Acast. See acast.com/privacy for more information.

In this episode of the Suite Spot, the head of marketing at Springboard Hospitality, Jason Pirock sits down with podcast host, Ryan Embree, to discuss the incredible Springboard Hospitality brand, exciting hotel developments, social media strategies, and much more.  Tune in now to learn more about what makes the Springboard Hospitality brand one-of-a-kind. Ryan Embree: Welcome to Suite Spot, where hoteliers check-in, and we check out what's trending in hotel marketing. I'm your host, Ryan Embee. Hello everyone. Welcome to another episode of The Suite Spot. This is your host, as always, Ryan Embree continuing our TMG Hospitality Trailblazers series. We've done quite a few of this, but if this is your first time hearing it to set up the series, this is all about those individuals, brands, management companies, all paving a way forward for our hospitality industry. Trailblazing a path, and we have a great guest with me. It's certainly an embodiment of a TMG hospitality Trailblazer, Jason Pirock, head of marketing at Springboard Hospitality. Jason, thank you so much for taking the time. Jason Pirock: Yeah, thank you for having me. Ryan Embree: Now, I asked this on every single Trailblazer episode. Always get a different answer. But since this is your first time being on the Suite Spot, we love to hear stories about how you made it into hospitality. Sometimes we just fall into it as a career. Sometimes we went to school for it. What was the hospitality journey that led you to Springboard Hospitality? Jason Pirock: Yeah, absolutely. So I probably have more of a non-traditional background when it comes to hospitality here. A lot of folks have sort of been in the industry for their entire career for a very long time. I actually started my career in retail coming out of college. I was recruited to work for Target Corporate in Minneapolis. And so I started off in merchandising there actually merchandise presentation, which was at the time their entry level marketing. They didn't really have an easy way to get into the actual marketing department, but that was the closest point. And then spent some time with Target and moved into marketing and then found my way through a, a few other companies throughout the years, Sears Corporate. I worked for a company called Brookfield Retail, formerly, uh, General Growth Properties. And then I had sort of a reflection point in my career where as much as I was having fun with retail and liked it that's all I knew. And that's all I had done. And I knew that I was super passionate about travel, I loved hotels, all aspects about it. The experience, the design just always gave me such a great feeling. And so I thought, I wanna try out hospitality, I wanna move into that space. And I was very fortunate to find an opportunity with Hyatt Hotels, their corporate office out of Chicago. And so spent some time there, then moved over to a company called a Perim Hotel Group and helped them build their marketing department and marketing team. And that actually is part of what led me to Springboard. Springboard was looking to sort of revolutionize their, their marketing department, really rebuild it, take it to the next level. And they found me as someone who had, had done that with Perim. And so here I am today. Ryan Embree: Yeah. And let's talk about that role that you have of head of marketing, this being a digital marketing podcast, I'm sure there's a lot of hotel marketers that are just getting started in their career. Talk to us a little bit about your role as head of marketing and really the story as marketers. We love telling stories, right? Of Springboard Hospitality. Jason Pirock: Yeah. Well, I'll start with with Springboard Hospitality. We own, operate, and develop hotels, restaurants, and bars all around the country. We've got about 50 hotels in 14 states, and we're predominantly in destinations, sort of urban environments as well. And we're truly across the whole U.S.

In this new episode of Globally Speaking, host Lenny Grinberg, VP of Sales at RWS, sits down with Christopher Auteberry, Director of Commercial Learning and Development for Americas at Hyatt Hotels, and Dave Romero, Co-founder and President of Unboxed Training & Technology. They recount their unexpected meeting at a Learning & Development event that sparked a powerful partnership, leading to a transformative collaboration where Unboxed and RWS supported Christopher in crafting and localizing a comprehensive learning and development strategy for Hyatt's global workforce. Join them as they explore the essential role of building meaningful professional connections. You'll be inspired by their journey and insights, and as a special bonus at the end of the episode, hear their contrasting views on AI in today's fast-changing landscape. Tune in for insights and stories that highlight how true partnerships can drive success!

This is Derek Miller, Speaking on Business. As one of the fastest-growing investment firms in the country, Provo-based PEG Companies is redefining commercial real estate. At PEG, they go beyond traditional real estate attributes to create holistic, immersive experiences that activate communities. Founder Cameron Gunter joins us with more. Cameron Gunter: At PEG Companies, we believe that impactful real estate transcends physical structures and puts people at the heart of everything we do. That's why we strive to curate meaningful experiences with every investment, focusing on thoughtful design, innovative technology and positive social impact. Our award-winning Salt Lake City property, Seven O2 Main Apartments, became the first health and wellness-centered community in the area, transforming traditional apartment living into a holistic lifestyle experience. Residents enjoy specialized wellness amenities like our hydromassage bed, an in-house health food market, and an outdoor fitness center with panoramic views. Seven O2 Main Apartments is just one of many assets we develop, build, and manage. Currently, we're working with Hyatt Hotels to launch a new brand called Hyatt Studios in strong markets across the country — including Utah. At PEG, our goal is simply to elevate — providing only the best opportunities to the investors, communities, and end users we serve. Derek Miller: With more than 20 years of experience, PEG Companies pairs data-driven investment strategies with the brightest minds in the industry to deliver superior portfolio performance, enriching lives and transforming communities. Visit PEGCompanies.com. I'm Derek Miller with the Salt Lake Chamber, Speaking on Business. Originally aired: 12/5/24

Matt Van Swol is the Head of Subscription Growth at Wyze, a smart home technology company. He has held multiple roles at the company, including Creative Marketing Manager and Senior Growth Manager. Before Wyze, Matt was a Nuclear Scientist for the US Department of Energy, where he worked on classified and unclassified projects at the Savannah River National Laboratory. He was also a photographer and marketer for big-name companies, including Apple, United Airlines, and Hyatt Hotels.  In this episode… Subscription-based businesses rely on consistent customer engagement and feedback to scale, yet many companies over-complicate their subscription models by integrating the latest market trends rather than what the customers want. How can you create a consistent customer feedback flywheel to build your subscriptions and generate multiple figures in revenue? Customer-focused and versatile professional Matt Van Swol has generated nearly nine figures in revenue for a home technology brand by listening to the customers. He initiates open-ended post-purchase and cancellation surveys to generate honest feedback that influences future subscription models. However, Matt emphasizes evaluating feedback thoroughly before integrating it into subscription models to ensure alignment with business goals and customer engagement levels. Consistent and transparent communication through email or SMS is crucial in building high-performing subscription models. In the latest episode of the Up Arrow Podcast, William Harris welcomes Matt Van Swol, the Head of Subscription Growth at Wyze, to talk about integrating customer feedback into subscriptions. Matt shares how to leverage AI intentionally, how to craft offerings tailored to the customer, and the impact of Hurricane Helene on local businesses.

Steve Grzanich has the business news of the day with the Wintrust Business Minute. Chicago-based Hyatt Hotels is expanding its global footprint. The company has announced more than 20 new properties in the U.S., Canada, Mexico, Latin America and the Caribbean. The new locations will expand Hyatt's brand in several new regional markets, including Peru, […]

In this second-part of a two-part interview, Jacki Marks, global head of trade brands for ALG Vacations, a division of Hyatt Hotels, talks with Alan Fine of Insider Travel Report about the company's City and Sea media event to Spain and Portugal. The event included a live Facebook event with celebrity travel champion Carson Kressley, and highlighted ALG Vacations' focus on expanding European product offerings. Marks recounts the hotels and resorts visited, including Secrets, Iberostar and Zoëtry in Mallorca, the Tivoli Hotel in Porto, as well as the Dreams Madeira Resort & Spa in Madeira (opening soon) and the newly opened Grand Hyatt Barcelona. For more information, visit www.ALGVacations.com or click here to see the Facebook Live event. (https://www.facebook.com/events/1266114807718364/?rdid=Lu13oCt9A6syci0W&share_url=https%3A%2F%2Fwww.facebook.com%2Fshare%2FAo7s2Zi6BJZ3Efio) All our Insider Travel Report video interviews are available on our Youtube channel, and as podcasts with the same title on Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google,Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.

In this second-part of a two-part interview, Jacki Marks, global head of trade brands for ALG Vacations, a division of Hyatt Hotels, talks with Alan Fine of Insider Travel Report about the company's City and Sea media event to Spain and Portugal. The event included a live Facebook event with celebrity travel champion Carson Kressley, and highlighted ALG Vacations' focus on expanding European product offerings. Marks recounts the hotels and resorts visited, including Secrets, Iberostar and Zoëtry in Mallorca, the Tivoli Hotel in Porto, as well as the Dreams Madeira Resort & Spa in Madeira (opening soon) and the newly opened Grand Hyatt Barcelona. For more information, visit www.ALGVacations.com or click here to see the Facebook Live event. (https://www.facebook.com/events/1266114807718364/?rdid=Lu13oCt9A6syci0W&share_url=https%3A%2F%2Fwww.facebook.com%2Fshare%2FAo7s2Zi6BJZ3Efio) All our Insider Travel Report video interviews are available on our Youtube channel, and as podcasts with the same title on Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google,Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.

In this first part of a two-part interview, Jacki Marks, global head of trade brands for ALG Vacations, a division of Hyatt Hotels, talks with Alan Fine of Insider Travel Report about how ALG Vacations supports travel advisors by helping them enhance their social media marketing skills and better understand its product offerings. Through trips like the City and Sea media event to Spain and Portugal, which included a live Facebook event with celebrity travel champion Carson Kressley, advisors learn how to market destinations using content creation and social platforms, including Facebook, TikTok and Instagram. For more information, visit www.ALGVacations.com or click here to see the Facebook Live event. All our Insider Travel Report video interviews are available on our Youtube channel, and as podcasts with the same title on Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google,Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.

In this episode of the Mom Owned and Operated podcast, Rita Suzanne and Dalena Bradley discuss raising a family, running a business and remembering yourself.Dalena Bradley is an executive job interview coach and career marketing specialist. For 16 years, she has had her own practice helping hundreds of professionals excel in interviews and win job offers through 1:1 coaching, robust workshops, and as a subject matter expert for publications and podcasts. Formerly, she was a consultant with two global outplacement firms, an executive recruiter, and a corporate communications professional for Hyatt Hotels, Nestlé Beverage Company, and a leading commercial insurance brokerage firm. Dalena is a Certified Interview Coach (CIC), and a member of Career Directors International and the Professional Association of Resume Writers and Career Coaches. She has a B.A. in Communications from the University of Portland and lives in Portland with her husband and two dogs.You can connect with Dalena on her website and LinkedIn.Send a text message! Email, if you want a reply though. ;) Support the Show.P.S. You can find more interviews at momownedandoperated.com and learn about working with Rita at ritasuzanne.com/apply/

S&P futures are pointing to a flat open today ahead of the annual payrolls benchmark revision and the July FOMC minutes. Asian markets finished Wednesday trading broadly lower, and European equity markets are higher in early trades. For today's highlight, China tech shares declined as the Hang Seng Tech index fell (1.9%). JD.com saw a (9%) drop after reports that Walmart sold its stake in the company, raising $3.6B at an 11% discount. Analysts suggest the sale affects sentiment across the tech sector, with local investment insufficient for a substantial recovery. Kuaishou Technology fell nearly (10%) due to disappointing ad revenue, while Vipshop Holdings dropped (18%) on falling sales and a weak outlook. Alibaba and Tencent's recent results did not ease concerns over the consumer environment.Companies Mentioned: JD.com, Walmart, Hyatt Hotels, Arch Resources

It's been about 45 days since a tragic incident outside the Hyatt Hotel in downtown Milwaukee. What started as one man's erratic behavior escalated into a violent struggle and ended in the death of 43-year-old D-Vontaye Mitchell. In this episode of Open Record, FOX6 Investigator Bryan Polcyn invites FOX6 reporter Bria Jones on to talk about the disturbance, the hotel's response, the protests and civil outcry, and the criminal case against four men now charged with felony murder. Learn more about your ad choices. Visit megaphone.fm/adchoices

Get an easy $200 from Melio for making your first payment! (Affiliate link. Terms below) https://affiliates.meliopayments.com/7lwy9nh8rl9g Episode Description: As a reminder you can watch this show as well at: https://www.youtube.com/@20minutetravel This week Spirit Airlines finally evolved into a more normal carrier with the introduction of their new fare buckets. Depending on what you choose you can get anything from a basic fare all the way up to the equivalent of domestic First Class, but will this end up costing consumers more in the end or is it a good thing? In other news American Express has some good card offers out right now including two increased Bonvoy offers and a very good deal on the Blue Business Plus without lifetime language. We also discuss crazy travel influencers, the Brazil plane crash, a new VR waterslide, timeshare presentations from home and Hyatt/AA's new status match offers. Episode Guide: 0:00 Over the top travel influencers 0:44 Crazy plane crash in Brazil 2:07 Airline safety in different countries - Something to worry about? 2:58 Spirit's new fare buckets are now live - No more low cost carrier? 4:01 Will Spirit's new fare system ending up costing customers more 6:00 Increased offers for Marriott Bonvoy Brilliant - 185K welcome offer 7:47 Bonvoy Bevy Amex 155K welcome offer 8:35 Amex Blue Business Plus 50K no lifetime language offer & lower spend 10:26 Hyatt hotel demands customer signs a contract to get compensation 11:35 Why you may not want to deal with a hotel directly to ask for compensation 13:55 Get 50K Bonvoy points in your pajamas - Great virtual timeshare presentation offer 15:51 Why timeshare presentations can be an incredible path towards discounted trips & points 16:51 Hyatt/American airlines status match offers 18:35 Don't sleep on status match merry-go-rounds 19:17 Cool new VR waterslide About the Show: We love to travel and love to laugh! 20 Minute Travel is designed to get you all of the info you need to supercharge your travel by utilizing credit cards, travel rewards and other tricks to pay pennies on the dollar.  Shawn Coomer is the founder of Miles to Memories and has traveled all over the world with his family utilizing miles & points. He has been writing and podcasting about miles, points and travel since 2013 and has earned and spent millions of points & miles across dozens of programs. Mark Ostermann is the former Managing Editor of Miles to Memories and is the Managing Editor at Travel on Points. He has been writing about his travel experiences since 2017 and loves to dive into the weeds so you don't have to. He also enjoys a good beer and a laugh or fifty. Each week tens of thousands of people tune into our MtM Vegas news shows at http://www.YouTube.com/milestomemories. If you like this show check it out! Enjoying the podcast? Please consider leaving us a positive review on your favorite podcast platform! You can also connect with us anytime at 20minutetravel@gmail.com. Melio Offer Terms: This is a business to business payment platform - no personal bills / payments. The offer is for new accounts only. If you sign up using the 20 Minute Travel link new members will get $200 cash back after making a $200+ payment via Melio pay. Gal from Melio will reach out to finalize the details of your payment. That is $6 in processing fees for a $200 bonus! After signing up and making your first payment with a vendor you will want to upload your bank info to your Melio account. Do it as the receiving method so you have a checking account set up to receive payments. You will then receive an email from (Gal) Melio saying you are eligible for the $200 bonus and it will tell you to set up your receiving method, or you can share your bank information if you prefer that.

US futures are indicating a higher open today. European equity markets have opened mixed in choppy trades, following mixed to lower levels in Asian markets. Japanese yen volatility still in focus. US-Japan yield gap narrowed recently as markets dial up Fed rate cut expectations and BOJ nears decision on July rate hike. Trump's criticism of weak yen also a factor putting momentum behind yen. ECB widely expected to leave key policy settings on hold today.Companies Mentioned: Warner Bros. Discovery, Ducommun, Hyatt Hotels

John Hope Bryant is a prominent entrepreneur, author, and philanthropist known for his economic empowerment and financial literacy work. He founded Operation HOPE in 1992 following the Rodney King Riots in Los Angeles, with a mission to provide economic education and resources to underserved communities. Since its inception, Operation HOPE has served over 4 million individuals and directed nearly $4 billion in economic activity into disenfranchised areas. The organization focuses on improving credit scores, facilitating homeownership, and supporting Black entrepreneurs through various initiatives.Numerous U.S. presidents have recognized Bryant's work. He has received several prestigious awards, including the Legacy Leadership Award from Hyatt Hotels and the Outstanding Voice Award from the Atlanta Business Chronicle. Additionally, he is known for co-founding the Financial Literacy for All initiative and the 1 Million Black Businesses initiative, which has significantly impacted Black-owned businesses across America.His numerous books have documented Bryant's efforts, including “How the Poor Can Save Capitalism” and “Financial Literacy For All.” His journey began with a banker visiting his school in Compton, California, which inspired him to pursue a path in entrepreneurship and financial education from a young age.Learn More at Johnhopebryant.com

Episode Description: As a reminder you can watch this show as well at: https://www.youtube.com/@20minutetravel This week the first half of the year draws down which means it is time to redeem all of your expiring credits! On this episode we dive a bit into the Dell ecosystem, how to maximize offers, get huge cashback and take advantage of Amex Business Platinum credits. But what should you buy? In other news Shawn recaps part of his recent trip including a haunted hotel experience in Taiwan and visiting Disney's newest expansion in Tokyo which is the most expensive ever. Other topics discussed include: allergies on a plane, our favorite Amex redemption partners, when airlines release award space and how "The Beach" inspired both of us to travel. Episode Guide: 0:00 Inspired by “The Beach” and overtourism 1:34 What to buy with those elusive Dell credits 3:12 Tips for stacking offers & deals to save more with Dell 4:17 Wyndham's Ultimate Hotel Pass - A good deal? 5:54 Diving into Amex Membership Rewards transfer partners 6:41 Why we don't love to transfer Amex points to domestic partners 7:36 Waiting for transfer bonuses & do not transfer speculatively 9:27 Should you cash out Amex Membership Rewards? 10:25 Nuts on a plane - A near death experience on Emirates 12:46 Tokyo DisneySea's Fantasy Springs - Most expensive theme park expansion ever 14:53 Shawn's haunted hotel experience in Taipei 17:04 When do airlines release award space & why you want to stay on top of it 19:24 The worst “crime” on an airplane 20:39 Flying with a spouse/family - Do you split up? About the Show: We love to travel and love to laugh! 20 Minute Travel is designed to get you all of the info you need to supercharge your travel by utilizing credit cards, travel rewards and other tricks to pay pennies on the dollar.  Shawn Coomer is the founder of Miles to Memories and has traveled all over the world with his family utilizing miles & points. He has been writing and podcasting about miles, points and travel since 2013 and has earned and spent millions of points & miles across dozens of programs. Mark Ostermann is the former Managing Editor of Miles to Memories and is the Managing Editor at Travel on Points. He has been writing about his travel experiences since 2017 and loves to dive into the weeds so you don't have to. He also enjoys a good beer and a laugh or fifty. Each week tens of thousands of people tune into our MtM Vegas news shows at http://www.YouTube.com/milestomemories. If you like this show check it out! Enjoying the podcast? Please consider leaving us a positive review on your favorite podcast platform! You can also connect with us anytime at 20minutetravel@gmail.com.

Hello everyone, and welcome to Humans in the Hot Seat. Today, we are joined by Richard Lebowitz, who oversees a team at Forbes Travel Guide that aims to bring awareness to star-rated hotels across the global luxury travel advisor community. Lebowitz is no newbie in the travel industry; he's had over 30 years of experience in travel and hospitality, 25 of them with Hyatt Hotels and Resorts in various leadership positions, including as Regional Vice President of Luxury Lifestyle and Leisure of North America for the global sales office. He was also Senior Vice President of the Hotel and Resort Program at Signature Travel Network and, at the onset of the pandemic, he took a role as Vice President of Strategic Partnerships at Sharecare, which is a digital health and wellness company. While at Sharecare, Lebowitz rolled out Verified with Forbes Travel Guide initiative, a health security verification program for the hotel and travel industry. During this episode, you'll hear about Forbes Travel Guide's global rating system for luxury hotels, and the tools available to travel advisors who are sending their clients to these properties. We'll also touch on The Forbes Travel Guide verification program for advisors.  This episode is sponsored by Marriott Bonvoy.  RESOURCES MENTIONED IN THIS EPISODE Forbes Travel Guide (For more information on award-winners, articles and more) Travel Advisor Portal support@forbestravelguide.com   ABOUT YOUR HOST  Emma Weissmann is the Managing Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

 Today, you will learn the fantastic story of Ashish Verma's career in hospitality. Ashish is the Senior Vice President of the Luxury Division for the Unbound Collection at Hyatt Hotels. He shares his inspiring journey in the hospitality industry, starting as a management trainee for Oberoi Hotels in India after a back injury altered his initial dreams of becoming a professional tennis player. Ashish's path in hospitality took him from India to various global destinations, including Paris and New York, working with renowned hotel brands such as Oberoi, Hyatt, and Dream Hotel Group. Throughout his career, Ashish has learned the importance of passion, commitment, and continuous improvement in achieving excellence. His story highlights significant moments, such as being promoted to general manager during Hurricane Katrina at the Windsor Court Hotel and spearheading the successful rebranding and positioning of the Chatwal New York. Connect with Ashish on LinkedIn Don't forget to check out Good Morning Hospitality - Steve and Sarah's live show every Wednesday morning! Connect with Steve on LinkedIn RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices

Watch Alix and Paul LIVE every day on YouTube: http://bit.ly/3vTiACF.On this week's podcast, Mary Ross Gilbert, Senior Equity Analyst, who covers Retail for Bloomberg Intelligence, discusses Macy's earnings. David Welch, Bloomberg Detroit Bureau Chief, discusses the state of the electric vehicle industry. Jennifer Rie, Bloomberg Intelligence Senior Litigation Analyst, talks about why it's likely Capital One's bid for Discover will face a rigorous antitrust review by the DOJ. Poonam Goyal, Senior U.S. E-Commerce and Retail Analyst at Bloomberg Intelligence, discusses how Amazon is still working on ongoing initiatives to boost market share and profits. Mark Hoplamazian, President and Chief Executive Officer of Hyatt Hotels, talks about the state of the hotel industry. Geetha Ranganathan, Bloomberg Intelligence Analyst on US Media, discusses Paramount earnings. The Bloomberg Intelligence radio show with Paul Sweeney and Alix Steel podcasts through Apple's iTunes, Spotify and Luminary. It broadcasts on Saturdays and Sundays at noon on Bloomberg's flagship station WBBR (1130 AM) in New York, 106.1 FM/1330 AM in Boston, 99.1 FM in Washington, 960 AM in the San Francisco area, channel 121 on SiriusXM, www.bloombergradio.com, and iPhone and Android mobile apps. Bloomberg Intelligence, the research arm of Bloomberg L.P., has more than 400 professionals who provide in-depth analysis on more than 2,000 companies and 135 industries while considering strategic, equity and credit perspectives. BI also provides interactive data from over 500 independent contributors. It is available exclusively for Bloomberg Terminal subscribers.See omnystudio.com/listener for privacy information.

Back in the early 1900s, the Chicago mafia was known as “The Outfit”, and their frontman was a Harvard-educated lawyer named Abe Pritzker, a man once described as the “clean face of a dirty business”. Out of this situation, Abe Pritzker was able to build a massive empire of businesses, and from there his family built upon his foundation over the next century to create a fortune exceeding $33 billion. These days the Pritzker family is responsible for financing the Rainbow Mafia & Trans Agenda, Barack Obama's rise to power, the Diversity Equity Inclusion push, the Trans-Pacific Partnership, and other agendas designed to subvert America from within. From owning the Hyatt Hotel brand & Royal Caribbean cruise line to the TransUnion credit reporting agency & Marmon Group, the Pritzker family runs Chicago and has installed one of their own as governor of the state of Illinois, but there are now some rather obvious cracks in the foundation. Anarchapulco: www.Anarchapulco.com Promo Code: MACRO Sponsors: Emergency Preparedness Food: www.preparewithmacroaggressions.com Chemical Free Body: https://www.chemicalfreebody.com Promo Code: MACRO C60 Purple Power: https://c60purplepower.com/ Promo Code: MACRO Wise Wolf Gold & Silver: www.Macroaggressions.gold True Hemp Science: https://truehempscience.com/ Haelan: https://haelan951.com/pages/macro Solar Power Lifestyle: https://solarpowerlifestyle.com/ Promo Code: MACRO LegalShield: www.DontGetPushedAround.com EMP Shield: www.EMPShield.com Promo Code: MACRO Christian Yordanov's Detoxification Program: https://members.christianyordanov.com/detox-workshop?coupon=MACRO Coin Bit App: https://coinbitsapp.com/?ref=0SPP0gjuI68PjGU89wUv Macroaggressions Merch Store: https://www.teepublic.com/stores/macroaggressions?ref_id=22530 LinkTree: linktr.ee/macroaggressions Books: HYPOCRAZY: https://amzn.to/3VsPDp8 Controlled Demolition on Amazon: https://amzn.to/3ufZdzx The Octopus Of Global Control: Amazon: https://amzn.to/3VDWQ5c Barnes & Noble: https://bit.ly/39vdKeQ Online Connection: Link Tree: https://linktr.ee/Macroaggressions Instagram: https://www.instagram.com/macroaggressions_podcast/ Discord Link:  https://discord.gg/4mGzmcFexg Website: www.Macroaggressions.io Facebook: www.facebook.com/theoctopusofglobalcontrol Twitter: www.twitter.com/macroaggressio3 Twitter Handle: @macroaggressio3 Rumble: https://rumble.com/c/c-4728012 The Union Of The Unwanted LinkTree: https://linktr.ee/uotuw RSS FEED: https://uotuw.podbean.com/ Merch Store: https://www.teepublic.com/stores/union-of-the-unwanted?ref_id=22643&utm_campaign=22643&utm_medium=affiliate&utm_source

Any Insights Yet?: Connect the Dots. Create New Categories. Transform Your Business. by Chris Kocek ABOUT THE BOOK: Insights are like unicorns: mysterious and elusive, powerful yet elegant. They are the quintessential a-ha moment that all businesses are after, and yet very few people can agree on what an insight is or how they got one.  Any Insights Yet? demystifies the insight-building process in a way that can help any business leader or marketing practitioner get to higher ground.  Packed with real-world examples from leading brands and award-winning campaigns, Any Insights Yet? provides a dynamic step-by-step process for connecting the dots between data, observations, and human truths, resulting in powerful insights that can breathe new life into your brand and give your business a long-term competitive advantage. In this fast-paced, 2-hour read, you'll discover: The key characteristics of a true, transformative insight Proven techniques and provocative questions for building a better insight Simple methods to stress-test your insight and turn it into an actionable idea How to write and sell an insight so that it can inspire others and transform your brand ABOUT THE AUTHOR: Chris Kocek is an author, speaker, and founder of Gallant, a creative branding firm in Austin, Texas which has helped dozens of companies with brand overhauls, new product launches, and data-driven campaigns, resulting in triple-digit growth and national recognition.   Before starting Gallant, Chris worked in advertising as a strategic planner in New York City and Austin, Texas developing nationally recognized campaigns for Fortune 500 brands and highly respected nonprofits, including AARP, Lowe's Home Improvement, Hyatt Hotels, Ace Hardware, and John Deere.  A frequent guest lecturer at the University of Texas at Austin, Chris is a regular contributor to Entrepreneur Magazine and author of The Practical Pocket Guide to Account Planning. He graduated from the University of California, Los Angeles and earned a master's degree from the University of Texas at Austin. And, interesting fact – he worked as an Americorps Ranger in Canyonlands National Park in Utah! Click here for this episode's website page with the links mentioned during the interview... https://www.salesartillery.com/marketing-book-podcast/any-insights-yet-chris-kocek

To be the best — and to hold that position — you must always be looking for ways to excel. Not only does this benefit you, but it inspires those you lead to do the same. Horst Schulze worked his way up from humble beginnings as a server's assistant through both the Hilton and Hyatt Hotels before helping to found The Ritz-Carlton Hotel Company in 1983. In this episode of The Game Changing Attorney Podcast, Horst sits down with Crisp Founder & CEO Michael Mogill to answer questions like: Why should every business have a clearly defined vision? How can empowering your employees benefit your clients and you? What are the four cornerstones of a great company? How should you orient new staff to promote your values and vision? Links & Resources Episode Show Notes Excellence Wins by Horst Schulze Ritz-Carlton  Cancun, Mexico Buckhead, Atlanta, GA  Capella Hotel Company  Aristotle  Coca-Cola