Podcasts about service leadership

Top-performing IT solution providers are experiencing record profitability, achieving over 19% adjusted profit margins for the fifth consecutive year, despite a slowdown in revenue growth. The latest report from Service Leadership indicates that while managed service providers (MSPs) saw revenue growth of only 7.1% in 2024, their adjusted earnings before interest, taxes, depreciation, and amortization (EBITDA) grew at a more robust rate of 13%. This trend highlights the importance of operational maturity and cost control as key drivers of profitability in the industry, suggesting that MSPs should focus on enhancing their operational processes rather than solely pursuing top-line growth.The podcast also discusses the rising use of artificial intelligence (AI) tools among office workers, with nearly half utilizing tools not provided by their employers. This covert usage raises concerns about data privacy and compliance with company policies. A report from Ivanti reveals that 42% of employees are using AI in their daily tasks, a significant increase from the previous year. The discussion emphasizes the need for organizations to prioritize data quality and governance, as the responsibility for data modeling shifts to operational layers where real-time decisions are made.Google is making significant changes to its search engine, introducing an AI Mode Search Engine tool that will provide AI-generated responses instead of traditional links. This shift could fundamentally alter how users access information, posing challenges for IT service providers and content creators who rely on traditional SEO strategies. The integration of AI into search engines raises questions about the future of content discovery and the potential erosion of Google's dominance as the default search engine, especially with Apple considering AI-driven search options for its Safari browser.Arctic Wolf has announced an increase in its security operations warranty to $3 million, the largest in the industry, aimed at enhancing customer trust and positioning its endpoint security solutions as enterprise-grade. This move reflects a growing trend among vendors to share risk with clients, emphasizing the importance of trust in a competitive market. The podcast concludes by highlighting the need for IT service providers to adapt to these changes, focusing on shared risk and high assurance as key selling points in a rapidly evolving landscape. Four things to know today 00:00 Top IT Providers Maintain 19%+ Profit Margins for Fifth Year as Valuations Soar03:12 As Employees Go Rogue with AI, Poor Data and Bad Prompts Threaten Reliability and Trust07:53 Google's AI Push Redefines Information Discovery—Content Creators and IT Firms Brace for Fallout12:18 With $3M on the Line, Arctic Wolf Turns Warranty into a Sales Weapon Supported by:  https://syncromsp.com/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Peter Kujawa from Service Leadership discusses the findings of the 2025 Annual IT Solution Provider Compensation Report, focusing on the trends in wage inflation and employee retention within the managed service provider (MSP) sector. The report reveals that wage inflation peaked in 2022 but has since improved, largely due to the cooling off of the remote work trend and significant layoffs in the tech industry. This shift has led to a more stable job market, particularly in the U.S. and Australia, while Europe continues to experience stubborn wage inflation.The conversation also delves into the current state of remote work, revealing that only 9.6% of employees are working fully remotely, while 42.6% are exclusively in the office. Kujawa notes that hybrid work models are likely to persist, especially among national and international MSPs. The data indicates that companies that maintained remote work longer faced more challenges when transitioning back to the office, highlighting the importance of flexibility in modern work environments.Retention rates are another critical focus, with the report indicating that employees with one to three years of experience have a significantly higher turnover rate compared to those with eight years or more. Kujawa emphasizes the importance of structured onboarding and mentorship programs to improve retention, particularly for new employees and managers. He points out that investing in training and support for new managers is equally crucial, as their turnover rates are alarmingly high.Finally, the discussion touches on the relationship between employee retention and profitability. The report shows that the best-performing MSPs tend to pay lower salaries but offer higher performance-based incentives, creating a more enjoyable work environment. This trend suggests that MSPs need to rethink their compensation structures, focusing on performance pay and aligning incentives with factors that employees can control, such as productivity and customer satisfaction, rather than broader financial metrics like EBITDA. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Qualtrics XM Institute in a study of over 28,000 people across 26 countries concluded that $3.7 Trillion in Global Sales were lost last year due to bad customer experiences. Qualtrics estimates that $74 billion was lost in Australia due to poor customer service. According to Moira Dorsey, Principal XM Catalyst at the Qualtrics XM Institute, "All it takes is one bad experience or wrong move for an organisation to be punished...that's why in 2024 companies need to be more careful than ever not to mistreat customers." Graham Harvey is a straight talker who has a passion to stop this. This is what he says about himself in his LinkedIn profile. 'I work with service leaders and their teams, coaching & empowering them to design & develop cultures of service excellence that deliver standout results across their entire business organisation, especially for their customers.  If you want someone to make you feel warm and fuzzy, to insulate you from the harsh realities of modern business, and let you pretend that ‘business-as-usual' will get you safely to where it is you wish to go, then there are others you should probably call. However, suppose you want someone with the courage and experience to ask the tough questions, to help you identify and confront reality head-on, to provoke and challenge your current thinking, attitude and behaviours, and to leave you with time-proven, research-based strategies to achieve higher levels of performance that will deliver exceptional results and blow your competition out of the water. In that case, you have come to the right place.' IN THIS PODCAST, GRAHAM AND I DISCUSS His background in business and how he found his passion in coaching customer-facing businesses. How to optimise the human connection in business to grow sales, grow staff and customer engagement and grow customer retention, repeat business and referrals His values and why he uses values as critical business tools in his coaching How and why design and deliver standout customer experiences to delight customers - every time The secret to blowing your competition out of the water How and why culture is the foundation stone to outstanding customer experiences The key milestones and decisions he has made throughout his life and career that have shaped his thinking and his coaching in today's market What to ask your customer to transform your business results The Power of the 7 clients a day Program How he loves the power and impact of his Design - Deliver - Delight Program .. and much more Contact Graham - graham@grahamharvey.com 0403 262 988   Want me to Coach You Lead Your Best Business - Lead Your Best Life? Book an Obligation Free Lead Your Best Life Strategy SessionSchedule a free Lead Your Best Business - Lead Your Best Life Coaching call here now: 15-Minute Strategy Meeting Limited spaces available. Want access to powerful online Coaching Resources? B2B Package - for B2B Sales Results Transformation https://book.colourzonesellingsystem.com/b2b_sales Retail Package - for Retail Sales Results Transformation https://book.colourzonesellingsystem.com/retail_offer1

In this episode, host Mike Simmons dives into the complexities of leadership—how to lead up to difficult leaders, work effectively across teams, and lead teams with clarity and purpose. Mike shares personal experiences, leadership philosophies, and actionable strategies to help listeners navigate leadership challenges at all levels. Key Quotes: "Leadership starts with self. If you're looking for leadership, start with a mirror." "If you think different, you can do different. If you do different, you can be different." "Sometimes, the hardest part of leadership is managing the assumptions we make about others." Episode Summary (50 Words): Leadership isn't just about managing others—it's about self-awareness, clear communication, and building trust. In this episode, Mike Simmons explores how to lead up to difficult leaders, collaborate across teams, and inspire those we manage. He shares tools and insights to navigate leadership challenges with confidence, clarity, and a service-oriented mindset. 5 Key Takeaways: 1. Leading Up to Leadership Challenges Understand your leader's background, concerns, and goals before making assumptions. Improve communication by aligning with their priorities and preferred methods. If a leader is ineffective, decide if you can help—or if it's time to move on. 2. Building Strong Cross-Team Relationships Empathy is key: understand what other teams care about and what challenges they face. Transparent communication fosters collaboration, even in competitive environments. Align team efforts with business goals to create a unified direction. 3. Leading Your Team with Clarity Get to know your team's goals, communication styles, and career aspirations. Provide opportunities for cross-functional learning to build leadership skills. Lead with transparency, trust, and a willingness to adapt. 4. The Importance of Effective Communication Leadership is built on clear, purposeful communication. Miscommunication happens—what's said, what's heard, and what's remembered are rarely the same. Tools like structured feedback loops and regular check-ins prevent misunderstandings. 5. Leadership as an Act of Service Leadership isn't about control—it's about enabling others to succeed. Sometimes, leaders struggle due to insecurity; build trust to help them delegate. If leadership doesn't align with your values, it's okay to step away. Final Thoughts: Leadership is a journey of continuous growth. Whether leading up, across, or down, it starts with self-awareness and service. This episode provides practical insights to help you lead with confidence, no matter your position. Learn. Think. and Act. with us every Sunday. Our weekly email helps leaders accelerate their impact at work, in life, and within their families.

Pursuing an education is a political act. Working in a registrar's office means providing service. In the currently divisive political climate, with an ever diversifying student (and faculty and staff) population, how can we provide the kind of servant leadership our communities need?Key Takeaways:Being a servant leader is about treating people with respect, putting others' needs ahead of your own, listening, being empathetic, and building community.The coming years are going to be a challenge for higher education and so each of us needs to take care of ourselves, but also look out for and support one another. That includes our staff, faculty, and students. Engaging in positive action outside the office can help maintain a sense of control, a sense of purpose, and a commitment to service. Host:Doug McKennaregistrarpodcast@gmail.com   References and Additional Information:What is Servant Leadership? Recommended Reading List - Compiled from multiple sources, including some AACRAO members!Syllabus for Civil Resistance: How It Works (GOVT 1134 Harvard Kennedy School)Twenty Lessons for Fighting Tyranny | Carnegie Reporter Winter 2022Paradox of tolerance - WikipediaFind Your Members in the U.S. CongressLegal Defense FundPost-Election Resources to Defend Against Trumpism - Stop AAPI HateAmerican Civil Liberties UnionKnow Your Rights: If You Encounter ICE | National Immigrant Justice Center

In this episode, Steve Stratton shares his fascinating journey from securing presidential visits with the Secret Service to becoming a cybersecurity expert and a prolific author. Discover how storytelling and team building have been pivotal throughout his career, learn about the evolving landscape of cybersecurity, and receive invaluable advice for young professionals. Stratton's compelling experiences and wisdom offer a unique perspective on resilience, adaptability, and the importance of lifelong learning.00:00 Securing Presidential Visits: Behind the Scenes00:45 Introducing Paddy Dhanda: Building Human Skills for the Future01:23 Team Building Superpower: The Power of Storytelling01:51 From the Redwoods to the White House: A Journey Begins03:20 Secret Service and Beyond: A Career in Communications05:47 The Art of Team Building: Creativity and Diversity10:17 Hiring for Initiative: Identifying Great Talent16:14 Early Career Adventures: White House Communications21:25 High-Stakes Moments: Security and Danger25:55 Military Culture and Personal Growth32:07 Cybersecurity Threats and Personal Safety33:36 Protecting Personal Data: Tips and Tricks36:42 National Infrastructure Vulnerabilities Get full access to Superpowers School at www.superpowers.school/subscribe

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Ryan Snellings, Founder and Coach at The Jobless Leader, who formerly held a variety of service and operations leadership roles at companies like Fresenius Kabi, Luminex Corporation, and Agena, to discuss three areas of focus for leaders who want to excel in service today. Ryan brings over 25 years of experience in service and operations leadership within the medical device industry. Having held significant roles at companies such as Fresenius Kabi, Luminex Corporation, and Agena, he has cultivated a deep understanding of the intricacies of service leadership. Ryan's recent transition to coaching reflects his commitment to empowering others to lead without formal titles, emphasizing the importance of self-awareness, personal development, and empathy in leadership. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider Episode Resources: Ryan Snelling on LinkedIn The Jobless Leader on LinkedIn Agena Bioscience Website Sarah Nicastro on LinkedIn Future of Field Service Website

In this episode, Vivek Joshi interviews Shari Litow, the Director of Aftermarket and Services at AMF Bakery Systems. Shari shares her journey from the chemicals industry to capital equipment, discussing her role in enhancing customer experience and service innovations. She emphasizes the importance of building a digital experience, managing change effectively, and the challenges of finding and training talent in a rapidly evolving workforce. Shari also highlights the significance of operational excellence in driving growth and offers valuable lessons for new leaders in the industry.Takeaways:Shari Litow is the Director of Aftermarket and Services at AMF Bakery Systems.AMF focuses on capital equipment for the baking industry.Shari's role includes parts management, technical documentation, and customer service.Transitioning from chemicals to capital equipment involved significant learning.Customer experience is central to AMF's strategy.Building a digital experience is crucial for customer engagement.Change management requires involving employees in the process.The industry faces challenges in finding skilled labor.Operational excellence can drive growth in aftermarket services.Surrounding yourself with knowledgeable people is key to success.

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Dot Mynahan, who currently serves as the Senior Director of Safety and Workforce for the National Elevator Industry and formerly spent more than 30 years with Otis Elevator, and John Carroll, CEO of the Service Council. This session was recorded live at IFS Unleashed after announcing the Future of Field Service Stand Out 50 Leadership Awards, for which Dot and John served as judges. Dot, John, and Sarah discuss why recognizing strong service leaders is so important. Dot began her journey at Otis Elevator as a temporary service clerk. Over time, she progressed through various roles, including field management trainee, maintenance supervisor, branch manager, general manager, regional field operations manager, senior regional field operations manager, and Director of Field Operations for Latin America. Dot's passion lies in coaching and guiding fellow employees, enabling them to excel at Otis. She co-founded and co-led FORWARD, an innovative global Employee Resource Group aimed at recruiting, retaining, and mentoring women within Otis field operations. John is a seasoned CEO with vast experience in the research industry, who specializes in services, customer experience, sales, business development, and customer satisfaction. As an entrepreneurial leader in marketing and business development, John has a proven track record of driving revenue growth, expanding market share, and increasing business value. In 2009, John founded the Service Council with a vision to create a platform for sharing and refining innovative strategies among service-centric businesses. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider

Host Dave Sobel welcomes back Peter Kujawa from Service Leadership to discuss the latest trends in managed service provider (MSP) revenue and profitability for Q3. Peter shares insights from a new analysis that reveals a slowdown in organic managed service growth, which has been trending back to historical norms after a significant spike during the COVID-19 pandemic. While the organic growth rate peaked at around 25% during the pandemic, it has now settled back to approximately 10-10.5%. Peter reassures MSPs that this return to historical levels is not a cause for panic, as it reflects a more stable market environment.The conversation delves into the impact of inflation on revenue growth, highlighting that much of the previous growth was driven by price increases rather than new client acquisitions. Peter emphasizes that while MSPs have been raising prices to cope with wage inflation, this has also led to downward pressure on gross margins and profitability. Despite the cooling labor market, the overall outlook remains positive, with expectations for a solid year ahead, particularly for value-added resellers (VARs) who experienced high growth in product and project revenues during Q3.As the discussion progresses, Peter shares intriguing data correlating MSP revenue growth with U.S. presidential election cycles. Historical data from previous election years indicates a pattern of decreased growth during election cycles, followed by a rebound in the subsequent year. With the 2024 election approaching, Peter anticipates a similar trend, suggesting that MSPs may experience a bounce-back in growth post-election, provided there are no significant unforeseen events.Finally, the episode touches on the current state of mergers and acquisitions (M&A) in the MSP space. Peter notes that there is a notable disparity in the market, with many small MSPs and larger platform MSPs, but a lack of mid-sized firms. This has created a seller's market, where private equity buyers are particularly interested in acquiring smaller MSPs to consolidate and scale their operations. Peter advises smaller MSPs to develop a value creation strategy and consider merging with others to enhance their market position and achieve greater profitability. The episode concludes with a look ahead to upcoming reports on compensation and wage inflation, which will provide further insights into the evolving landscape of managed services. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social

In this episode, Steve Ramona shares his journey from his early days working at his family's health club to becoming a successful business owner by building strong relationships and continuously serving others. The conversation highlights the importance of ABS (Always Be Serving), effective networking strategies, and the long-term benefits of focusing on relationships over transactions. Steve also discusses his involvement in television and offers insights on patience and persistence in both personal and professional growth. This episode is packed with actionable advice for entrepreneurs, leaders, and anyone looking to make meaningful connections in their career.   Episode Highlights: 10:41 The Importance of Long-Term Relationships in Business 17:58 The CEO's Compass: A Guide to Avoid Burnout 19:07 Understanding ABS: Always Be Serving 20:07 The Power of Small Acts of Kindness 22:16 The Importance of Patience and Persistence   Steve Ramona, a unique super-connector, specializes in building partnerships through his personalized introductions. These introductions are emails and include video explanations, adding a personal touch to each connection. Steve's introductions have been incredibly successful, resulting in 25 million dollars in deals over the past 11 years. This track record speaks volumes about the value he brings to each connection.Steve has a podcast, Doing Business with a Servant's Heart, with an audience of over 40,000 people per episode. He also has a TV show called Together We Serve, which has a 1.2 million monthly audience and 9 million viewers on the TV channel. Steve's shows mostly feature CEOs, founders, Presidents, and Entrepreneurs with incredible stories. Through these shows, Steve finds great people to partner with and introduces partnerships/collaborations.   How to connect with Steve Website: https://www.servinginbusinesspodcast.com/ LinkedIn: https://www.linkedin.com/in/steveramona/   For more insights: Follow me on my YouTube Channel: https://bit.ly/47GgMdn  Sign up for my Weekly Newsletter:  https://bit.ly/3T09kVc Sign up for my LinkedIn Newsletter: https://bit.ly/49SmRV3   See omnystudio.com/listener for privacy information.

The rollout of Windows 11 version 24H2 introduces a range of AI-powered features, such as enhanced Energy Saver, improved Bluetooth LE audio support, and Wi-Fi 7 compatibility. Notably, Microsoft has integrated Rust into the Windows kernel and introduced new functionalities for its CoPilot AI, which now includes natural voice interaction and daily news summarization. However, the update also marks the end of support for Windows Mixed Reality headsets, as Microsoft shifts its focus away from hardware in the mixed reality space.Host Dave Sobel highlights Microsoft's decision to cease production of the HoloLens 2 and its partnership with Meta, indicating a strategic pivot towards software integration with Meta's Quest headsets. This move reflects a broader trend in the tech industry, where companies are increasingly prioritizing AI-driven productivity tools. Sobel emphasizes the importance of data management for businesses looking to leverage these new AI capabilities effectively, suggesting that many customers may not be prepared to utilize these tools without a solid data foundation.The episode also covers OpenAI's introduction of a public beta for its Realtime API, which allows developers to create applications that facilitate natural conversations with AI chatbots. This new API supports low-latency, multimodal features, enhancing voice interactions and enabling seamless communication across languages. Additionally, Liquid AI has launched its Liquid Foundation Models, which are non-transformer AI models designed for improved performance and memory efficiency, potentially lowering infrastructure costs for clients running large-scale AI applications.Finally, Sobel discusses Kaseya's commitment to achieving FedRAMP authorization for its ITComplete platform, which aims to support managed service providers (MSPs) with compliance requirements. This initiative is particularly significant as it addresses the growing need for compliance in government contracts. The episode concludes with a call for IT solution providers to participate in Service Leadership's annual compensation survey, which aims to provide insights into compensation trends and help organizations optimize their recruitment strategies. Three things to know today 00:00 Windows 11 Update Brings AI Features as Microsoft Exits Mixed Reality Hardware with HoloLens05:05 OpenAI Expands Voice Integration with Realtime API, While Liquid AI Launches Efficient Non-Transformer Models07:10 Kaseya Aims for FedRAMP Authorization as Service Leadership Opens IT Compensation Survey  Supported by:  https://www.coreview.com/msphttps://mspradio.com/engage/  Event: www.smbTechFest.com/Go/Sobel    All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social

September 26, 2024 ~ Former FBI Special Agent Andy Arena joins Kevin to talk about the new report that details stunning Secret Service leadership failures around first Trump assassination attempt.

In this solo episode, Mike Simmons discusses leadership from the perspective of self-leadership. He emphasizes the importance of looking inward before seeking leadership from others. Mike provides practical insights into building leadership skills through self-reflection, goal-setting, and problem-solving. He also touches on how mindset plays a crucial role in the journey to effective leadership. Key Quotes “If you're looking for leadership, start with a mirror.” “Leadership is how we move forward, and to do that, we must first know where we are and where we want to go.” “Before we can lead others, we must first demonstrate that we can lead ourselves well.” In this episode, Mike explores the essence of leadership by starting with self-leadership. He shares practical tools for decision-making, goal-setting, and problem-solving, all while reinforcing the importance of mindset. Simmons encourages listeners to take personal responsibility and develop the skills necessary to move themselves and others forward. Find Your Catalyst - and Learn. Think. Act. - at https://findmycatalyst.com 5 Key Takeaways Leadership Starts with Self Leadership begins by looking inward. Know where you are and where you want to go. Develop the ability to lead yourself before leading others. Clarity and Goal-Setting Define clear objectives and goals for yourself. Reflect on where you are versus where you want to be. Use goal-setting frameworks to guide your decisions. Problem-Solving Define the problem clearly before seeking solutions. Consider different perspectives to avoid blind spots. Use frameworks like the Catalyst A.C.T.S. hexagon to solve problems effectively. Mindset and Continuous Learning Adopt a growth mindset; be open to learning and feedback. Avoid complacency by continuously applying new skills. Learn, think, act, and reflect regularly to maintain progress. Leadership as Service Leadership is about serving others, not about titles. Lead by example, doing your own work well. Build trust through clear communication and alignment of goals.

Show NotesRyan Johnson is the Founder & CEO of 3Sparrows Executive Services. As a fractional Chief Operations Officer and business management coach, I help small businesses owners empower their team members to grow from "Clock Punchers" to "Owners" and 10x their personal and business success.Quote: “Empower those around you to take ownership, and you'll build a team that's invested in shared success.” - Ryan JohnsonFergie's Top 5+ Knowledge Nuggets and Take-Aways:Lead Through Service: Make serving others the foundation of your leadership. True influence begins when you prioritize the needs of those around you.Empower Ownership: Encourage those around you to take ownership of their roles. When people feel empowered, they become invested in success.Be a Solution for Others: Find ways to be a lifeline for those struggling. Your expertise could be exactly what someone else needs to overcome their challenges.Seek and Give Mentorship: Surround yourself with mentors who challenge you to grow, and pay it forward by mentoring others on their journey.Embrace the Power of Change: When life calls for it, don't be afraid to pivot. Growth often requires stepping into new and unfamiliar territory.Adapt and Thrive: Be willing to reinvent yourself when necessary. Adaptability is crucial to thriving in any environment.Recommended Resources:  Visit 3Sparrow's Executive Services FREE 3Sparrow's Framework - ‘3 STeps to Scale Your Business'Visit Ryan's Linked IN

With over 20 years in the US Marshal Service, and 6 years in the military police, Chris is a self described student of leadership. He has been known to lead DISC and Adaptive Leadership training and special shout out to the fact he has also gone through our level 1 AQai certification program.Ross and Chris talk about growing up in the military, film, temperance, self awareness, taking care of employees, passion, Chris Voss, controlling emotions, role playing, practicing control in the workplace, having a plan B, bringing in other people, giving people value, understanding environments, pleasant conversations, empathy, peoples wellbeing, teamwork, influencing people and, asking good questions. The pair also discuss adaptive leadership, self awareness, valuing everyone, being vocal, community, being respectful, hard conversations, trusting relationships, intent, addressing problems, compassion, feeling uncomfortable, getting motivated, evolving, AI, technology, value, people buying in, unlearning, psychological wellbeing, treating people well, the death of employees, loss and law enforcement.Timecodes:00:14 Intro to Chris01:23 Chris' childhood vision for himself03:26 Self control & adaptability05:55 Chris' training to deal with control08:15 Leading under pressure and sudden change11:02 Creating environments to share vulnerability14:14 Dealing with exhaustion and burn out17:03 Chris' evolution and what he's excited about22:40 Nice guys not finishing last26:19 Tips for managing your state31:49 Reverse mentorship and learning things we don't see37:01 The future of work40:09 Challenges which motivated James42:56 The last time James did something for the first timeConnect with Chris:LinkedInConnect with Ross:WebsiteLinkedInMoonshot Innovation 

Tommy talks to Paul Viollis, National Law Enforcement & Security Analyst & CEO of Viollis Group International

An ESU agent may be the hero of July 13th, 2024 having fired the 9th round and stopping Crooks from firing more. But the Secret Service comes off looking even worse for attempting to take credit for ending the threat while also throwing local police under the bus as often as possible. Truly deplorable behavior and I use that word carefully.

Ron Rowe took the stand yesterday before Congress and proceeded to answer almost none of the questions he was asked. The Secret Service is not saving face. In this episode, I cover the disastrous hearing yesterday as well as Kamala's continued campaign catastrophe. Audit Shows IRS Employees Are Mostly Law-Abiding Trump assassination attempt: Senate to grill Secret Service, FBI officials Learn more about your ad choices. Visit podcastchoices.com/adchoices

So the Secret Service Director is out but the FBI Director doesn't even know if Trump was even shot at and NOW the interwebs is scrubbing it and THAT is where Jeff kicks off the show! 

Send us a Text Message.In this enlightening episode of Joey Pinz Disciple Conversations, Joey Pinz sits down with Peter Kujawa, the director of Service Leadership Index at ConnectWise. They dive deep into the evolving managed service provider (MSP) market, sharing invaluable insights and experiences. Peter, a seasoned attorney turned MSP leader, recounts his journey of transforming a struggling MSP into a profitable entity. He discusses the critical role of AI and hyper-automation in enhancing efficiency and the impact of mergers and acquisitions (M&A) on the industry. Peter also emphasizes the importance of transparency, benchmarking, and the power of peer groups in driving business success.Top Highlights:Peter's transition from law to leading an MSP turnaround, overcoming a $1.5 million annual loss.The significant impact of AI and hyper-automation on MSP efficiency and profitability.The role of M&A in shaping the MSP landscape and driving growth.Hashtags: #MSP #ManagedServices #AITechnology #HyperAutomation #BusinessGrowth #MergersAndAcquisitions #Podcast #BusinessSuccess #TechLeadership #ServiceLeadership #JoeyPinzConversations Join us for enlightening discussions that spark growth and exploration. Hosted by Joey Pinz, this Discipline Conversations Podcast offers insights and inspiration. 

Dems short circuit their own voters in the Harris coronation Secret Service leader grilled in USHR Cumbersome Tucson road problem reporting

In this episode, Jim Talent and I cover the fallout from the botched assassination attempt on President Trump.

this episode, Peter Kujawa joins Dave Sobel to discuss the recently released Service Leadership Profitability Report. The conversation delves into various aspects of profitability, comparing different business models, and highlighting trends within the industry. The report provides valuable insights for MSPs and IT service providers, especially as they gear up for year-end planning.One key finding discussed in the episode is the correlation between customer satisfaction and financial performance. The data reveals that the highest profitability customers also tend to have the happiest customers, emphasizing the importance of quality service delivery and pricing strategies. The discussion goes deeper into analyzing the relationship between Net Promoter Scores and service gross margins, shedding light on the nuances of customer satisfaction and profitability.Another interesting topic explored in the episode is the comparison between private equity-backed MSPs and non-private equity-backed peers. The data suggests that private equity-backed MSPs generally exhibit higher Net Promoter Scores, indicating a positive impact on performance. Additionally, the episode touches on the financial performances across different geographic regions, highlighting operational maturity levels and profitability variations.The episode also delves into the emergence of new providers in the industry and the evolving business models within the MSP space. Insights are shared on the importance of maintaining a healthy mix of services, including managed services, project services, and transactional IT, to drive overall business success. The discussion emphasizes the need for providers to understand the opportunities presented by Best in Class performance and the implementation of hyper-automation for transformative results. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social

The May jobs report reveals strong hiring and wage growth, particularly in sectors like healthcare and government. Despite concerns about a potential rate cut by the Fed, the report indicates a stable economic environment with growing demand for tech talent, especially in AI-related and data science roles. This suggests a need for IT service firms to invest in upskilling their workforce to meet market demands.Service Leadership's annual IT Solution Provider Industry Profitability Report highlights record growth rates for technology service providers for the fourth consecutive year. The report emphasizes the importance of adopting innovative technologies and improving business processes to sustain growth and profitability. Notably, there is a correlation between high customer satisfaction and profitability, with private equity-owned MSPs showing higher net promoter scores but non-PE providers performing better in certain financial metrics.The episode also delves into the state of venture investing, noting a surge in AI-related deals but an overall decline in venture capital funding. The software-as-a-service sector is particularly affected, with enterprise customers cutting costs. The discussion touches on the longer recovery period, challenges faced by emerging managers, and the limited number of IPOs in the current market. This data-driven insight suggests a shift towards AI-driven investments and the need for providers to adapt to changing market dynamics.Lastly, the episode explores the speculation surrounding ConnectWise's future, with rumors of a potential sale or IPO circulating. While ConnectWise's platform play with Asio is highlighted, the possibility of the company remaining private is also considered. The discussion points to a potential partnership between ConnectWise and N-Able, given their respective strategies and market positions. The evolving landscape of tech IPOs and alternative ways for investors to extract value indicate a shifting trend in the industry's financial strategies. Four things to know today00:00 May Jobs Report Shows Strong Hiring, Wage Growth, and Sector Gains03:51 Service Leadership Data Shows Record Growth and Profitability for Fourth Consecutive Year05:51 AI Investment Surge Highlights Shift in Venture Capital Priorities06:41 ConnectWise's Future: Public, Private, or Platform Play? Supported by: https://TrinityCyber.com/msp4/ All our Sponsors:   https://businessof.tech/sponsors/  Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social

Welcome to award-winning The Hill Country Podcast. The Texas Hill Country is one of the most beautiful places on earth. In this podcast, Hill Country resident Tom Fox visits with the people and organizations that make this the most unique area of Texas. This week, Tom visits with Matt Goodwyn, Dean of Students at Schreiner University. Matt's expertise also encompasses the realm of conflict resolution in social media, a skill honed through a doctoral program in psychology with a focus on mediation. Goodwyn's perspective on conflict resolution in social media is that while the specific approach may vary between online and offline venues, the overarching goal remains consistent: to find a solution. He emphasizes that despite Gen Z's inclination towards swift conflict resolution due to the rapid pace of online interactions, the fundamental values and desires for resolution remain constant across generations. Moreover, Goodwyn insists on the necessity of education, focusing on open communication and patience throughout the resolution process as key factors for successful outcomes, regardless of the age of those involved. Key Highlights: Generational Differences in Social Media Conflict Resolution Seamless Integration: Schreiner University and Kerrville Bond Schreiner University's Vision for Academic Expansion” Engaging  with Schreiner University's Vibrant Community Resources: Schreiner University Matt Goodwyn Other Hill Country Focused Podcasts Hill Country Authors Podcast Hill Country Artists Podcast Texas Hill Country Podcast Network

The Central Pennsylvania Chapter of the American Marketing Association is making waves in the region, aiming to revolutionize the way marketing professionals connect, learn, and grow. As a non-profit organization, their dedication to education, cultivation, and empowerment of marketers is evident in every aspect of their mission. At the core of their values is the commitment to fostering strong connections within the marketing community and beyond. They prioritize Service Leadership, ensuring that their interactions with customers, members, and stakeholders are guided by principles of integrity and respect. With a bold vision to become the foremost influencer in global marketing discourse, the chapter is positioning itself as an indispensable resource for marketers worldwide. Their ambition knows no bounds as they strive to offer a forward-thinking, distinct, and contemporary perspective on marketing practices. Under the unified banner of One AMA, the chapter is spearheading a collaborative effort to shape the future of marketing. They recognize the importance of a cohesive Intellectual Agenda, which spans across all platforms, emphasizing the interplay between established Best Practices and innovative Next Practices. Central to their strategy is the creation of a dynamic and interconnected knowledge hub, designed to facilitate continuous engagement within the AMA community. This hub serves as a repository of insights, strategies, and resources, ensuring that members are always connected and empowered to thrive in the ever-evolving landscape of marketing. The Central Pennsylvania Chapter of the American Marketing Association is not just an organization; it is a community of forward-thinkers, change-makers, and innovators united by a common goal—to elevate the practice of marketing and empower professionals to reach new heights of success.Support WITF: https://www.witf.org/support/give-now/See omnystudio.com/listener for privacy information.

On this bonus episode of the Business of Tech, Peter Kujawa discusses the recent compensation report released by Service Leadership. The report covers insights on how compensation works, where increases are happening, remote work, unlimited PTO, and more. Tune in to discover key data points and trends in the industry. Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social

On this episode of the Business of Tech Lounge, host Dave Sobel discusses Microsoft's changes to 365 offerings, Nerdio's new management tools, CompTIA embracing AI, insights from Peter Kujawa of Service Leadership, and NIS2 insight with Eric-Jean Frieser. The show also covers ConnectWise's annual MSP Threat Report, highlighting key cybersecurity incidents and trends from the past year, such as the focus on defense evasion tactics by threat actors. Stay informed and engaged with the latest tech news in the industry! Supported by: https://salesbuildr.com/  Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social

Here's what to expect on the podcast:Ten tips to achieve financial wellness.What societal norms contribute to the challenges women face in becoming financially savvy?The potential benefits of receiving personalized financial advice compared to relying on general information.Some key objectives or goals associated with Financial Literacy Month.And much more! About Liz:With over 30 years of experience in the Financial Services Industry, Liz is a passionate and dedicated leader in the field. She is licensed for Life, Accident, and Health Insurance and has earned her FINRA Series 6, 63, and 65 Registrations.Growing up in a single-parent household gave Liz invaluable lessons on strength, independence, and financial savvy. Together with her husband, she worked their way through post-secondary education, and her first job out of business school was in banking - the start of her career in financial services. Through the years, Liz has gained a comprehensive understanding of the challenges individuals face when it comes to accumulating, growing, and maintaining wealth. She lives the principles of Service Leadership in her professional and community life, having been involved in many non-profit and community organizations, including her local Rotary Club and Telford Happenings, Inc. In addition to providing wealth planning and management services, Liz is committed to educating individuals and groups on topics such as personal finance and wealth accumulation tips and strategies. Connect with Liz Herman!Website: https://www.yoursherpas.com/LinkedIn: https://www.linkedin.com/in/lizhermansherpa/Facebook: https://www.facebook.com/lizhermansherpa/Instagram: https://www.instagram.com/lizhermansherpa/ Connect with  Anne Zuckerman!Websites: https://justwantedtoask.com/ | https://annezuckerman.com/Bezi Woman:  https://beziwoman.com/ | https://www.beziwoman.shop/two-step-order1591558404525Facebook: https://www.facebook.com/bezibradiscsInstagram: https://www.instagram.com/beziwoman/

How can embracing challenges and focusing on personal growth lead to unprecedented success in the real estate industry?   In this captivating episode of the Real Estate Excellence podcast, we sit down with Neal Oates Jr., a dynamic and inspirational figure in the real estate industry. Neal's journey from college football to becoming a real estate mogul is nothing short of remarkable. Throughout the episode, he shares invaluable insights and lessons learned from his experiences. Whether discussing the challenges of the housing market downturn or his triumphant entry into the luxury real estate sector, Neal's story is a testament to the power of resilience, adaptability, and relentless pursuit of excellence. His deep commitment to mentoring and empowering minority business owners further highlights his role as a leader and changemaker. This episode is not only a guide through the intricate world of real estate but also a motivating narrative on overcoming obstacles and achieving greatness. World Renowned Real Estate is a bespoke brokerage servicing high-net-worth individuals and global real estate buyers. By specializing in the luxury single-family home niche market in Broward & northern Miami-Dade counties World Renowned professionals provide true “white glove” service to their clients; setting a new standard for excellence. Built around a client-first philosophy, each step of the home-selling and buying process has been meticulously crafted with one purpose in mind. Exceed Client Expectations. The company's four foundational principles (Excellence, Service, Leadership, & Growth) have resulted in its emergence as one of South Florida's prominent real estate brokerages and lends to the credibility of its slogan “Locally Known, Globally Recognized.”   [00:00:00 - 00:06:00] Who is Neal Oates Jr.?   Transitioning from sports to real estate. The importance of seizing opportunities. The power of listening and adapting in client interactions.   [00:06:00 - 00:20:00] Building a Career in Real Estate    Adapting to market changes and challenges. Building client trust during tough times. The value of continuous learning in real estate.   [00:20:00 - 00:33:00]Effective Coaching and Leadership   The importance of understanding 'why' in real estate. Strategies for overcoming adversity. The role of continuous improvement in professional growth.    [00:33:00 - 00:42:00] Entering the Luxury Real Estate Market   Aligning personal strengths with market demands. Delivering exceptional service in luxury real estate. Strategies for standing out in a competitive market.    [00:42:00 - 00:56:00] Empowering Minority-Owned Businesses   The significance of mentorship and community support. Overcoming barriers as a minority business owner. Utilizing personal experiences to empower others.  Quotes:   "If we listen to people and give them what they need, not what we want them to have, they're willing to work with us." - Neal Oates Jr.   "In real estate, if you focus on the activity more than the result, good things are going to happen." - Neal Oates Jr. Connect with Neal:   LinkedIn: https://www.linkedin.com/in/nealoates/ YouTube: https://www.youtube.com/@NealOates Facebook: https://www.facebook.com/neal.oates.7 If you want to build your business and become more discoverable online, Streamlined Media has you covered. Check out how they can help you build an evergreen revenue generator all powered by content creation! SUBSCRIBE & LEAVE A 5-STAR REVIEW as we discuss real estate excellence with the best of the best.

On this episode I sit down with my friend Ryan and discuss Service Leadership.

Last April, Scott Snelson was quietly transferred from his post at the Spotted Bear District to a desk job at the Flathead National Forest headquarters at the behest of then Forest Supervisor Kurt Steele. Snelson finished his career as a staff officer of recreation, engineering, heritage and land. He retired a few weeks ago. Snelson had a long career with the Forest Service before being named district ranger in 2017,  He expected to spend his final years of his career managing one of the most coveted ranger districts in the U.S. The Spotted Bear is more than 1 million acres, with 850,000 of those acres part of the 1.6 million-acre Bob Marshall Wilderness Complex. But instead of being a dream job, it became increasingly difficult under Steele's leadership, Snelson told the Hungry Horse News in an interview last week. That's an excerpt from a piece written by Chris Peterson, editor of the Hungry Horse News, and he's with me today to discuss his reporting.See omnystudio.com/listener for privacy information.

Have you ever pondered the profound impact of relationships, networking, and mentorship in shaping your professional journey? We invite you to share a thought-provoking conversation with our guest, Ian Eishen, a seasoned Air Force veteran, who taps into his rich experiences of over two decades in service to illuminate these facets. This episode promises to offer more than just insights - it's a stirring exploration of the power of motivation, the nuances of identity, and the significance of authenticity in effective leadership.We journey alongside Ian as he navigates through his military life, emphasizing the importance of identity and how it can be harnessed to uplift others. His late decision to join the Air Force truly underscores how open doors of opportunities can be found in the most unexpected places. We delve into the art of creating lasting impressions, emphasizing authenticity as the backbone of leadership. The discussion then takes a fascinating turn towards the role of AI and communication in leadership education, shedding light on how storytelling and the choice of font can make a difference in digital communication.We round off this enlightening conversation by addressing the necessity of comprehending complex subjects and simplifying them for others. Drawing from Ian's wisdom, we emphasize the importance of documenting and sharing knowledge, as well as the value of generosity beyond personal gains. A powerful blend of military experiences, leadership lessons, technology insights, and communication strategies, this episode promises a riveting experience. So, get ready to change the way you perceive mentorship, leadership, and networking with Ian Eishen.Connect with Passing The Torch: Facebook and IG: @torchmartin If you enjoyed this podcast, check these out Purple Heart Recipient: https://passingthetorch.buzzsprout.com/1946508/12511782-ep-28-your-capacity-is-limitless-with-ben-seekell Helping People Take Control of their lives & Hack Success with CIA Intelligence Officer, Decorated Military Combat Veteran and Fortune 10 Corporate Advisor: https://passingthetorch.buzzsprout.com/1946508/10533881-ep-24-top-secret-helping-people-take-control-of-their-lives-hack-success-like-a-former-cia-super-spy-with-andrew-bustamante Navy Seal Commander turned mindfulness and meditation teacher: https://passingthetorch.buzzsprout.com/1946508/10142693-ep-18-slow-down-and-take-a-breath-with-the-mindful-frogman-jon-macaskill

Latest news from 20 November 2023, as reported in the Ukrainian media. Easy ways to support us: Subscribe to our Patreon to give monthly support https://www.patreon.com/highlightsfromukraine Send us a one-time 'thank you' tip via PayPal at: highlightsfromukraine@gmail.com Out YouTube channel: https://bit.ly/3oH111z Special thanks to our top Patreon supporters - Helena Pszczolko O'Callaghan, mattg629, krissi, Jared and Dick Warner!

Our hosts, J.R. and Lucas Flatter, engage in a discussion about servant leadership. They explore the meaning of being a servant leader, the relationship between servant leadership and love, and ways to demonstrate servant leadership to others.Key points: What is the definition and importance of servant leadership? The relationship between service and leadership. How to build trust and rapport with team members through servant leadership. Overcoming obstacles and challenges in striving for servant leadership. The impact and importance of servant leadership in the face of predatory power. ************* LINKS & RESOURCES ************Building a Coaching Culture is presented by Two Roads LeadershipProduced, edited, and published by Make More MediaFor full show notes and more info head to: https://buildingacoachingculturepodcast.com/episode/90

In this bonus episode of the Business of Tech, Peter Kujawa from Service Leadership joins to discuss the Service Leadership Profitability Report. The report, which is about 300 pages long, provides insights into the industry's profitability and serves as an encyclopedia of industry analysis. Peter explains how the report is put together and emphasizes that it goes beyond traditional financial analysis. Tune in to learn more about the report and its implications for the industry.Advertisers:https://mspglobal.com/ CODE MSPRadiohttps://cynomi.com/resources/https://partnerhero.com/businessoftech/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://businessof.tech/Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Support the show on Patreon: https://patreon.com/mspradio/Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.comFollow us on:Facebook: https://www.facebook.com/mspradionews/Twitter: https://twitter.com/mspradionews/Instagram: https://www.instagram.com/mspradio/LinkedIn: https://www.linkedin.com/company/28908079/

Service Leadership Inc., a ConnectWise solution, released the findings of its Service Leadership Index® 2023 IT Solution Provider Compensation Report I talk with Peter Kujawa, VP of Service Leadership & TSP Evangelist, ConnectWise, to discuss the report findings in greater detail.       Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/   Support the show on Patreon:  https://patreon.com/mspradio/   Want our stuff?  Cool Merch?  Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com   Follow us on: Facebook: https://www.facebook.com/mspradionews/ Twitter: https://twitter.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ LinkedIn: https://www.linkedin.com/company/28908079/  

Dr. Julie HelmusDoctor Eye HealthFluoreSCENE Media Eye Give a Damn hosted by Dr. Joseph Allen is produced by FluoreSCENE Media.For more information on Dr. Joseph Allen visit https://doctoreyehealth.com/Visit https://odcommunity.com/ to learn more about FluoreSCENE Media.

On this episode of Digital Marketing Master, Abby interviews John Ross, VP of Marketing at PosiGen. They discuss the importance of building trust with underserved communities and how content marketing plays a crucial role in educating potential customers about solar energy. John shares his experience of visiting each of their markets and installing solar on a house to better understand their customers' needs.

We've got that Friday feeling as we spend time with Sat Labord, Service Leadership at Beaver Toyota of Cumming. She shares about the importance of customer care and what that means in the service lane.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/ Read our most recent email at: https://www.asotu.com/media/push-back-email ASOTU Instagram: https://www.instagram.com/automotivestateoftheunion

In this episode I had the opportunity to sit down with Victoria DeFrancesca Soto, the dean of the Clinton School of Public Service. We discuss her journey from studying political science and Latin American studies at the University of Arizona to becoming the public service figure that she is today. As an individual well versed in political strategy as well as social justice, Victoria shares her insights on the complex issues facing our society today. Her passion for serving her community is near unmatched as you'll come to understand throughout this episode.Support the show

In this episode, Richard speaks to Peter Kujawa, Vice President of Service Leadership and TSP evangelist. Service Leadership helps IT solution providers to build shareholder value and reach top quartile, best-in-class profitability.They do this through objective benchmarking, advanced peer groups, self-paced performance improvement tools, executive training, and individual management consulting for MSPs worldwide. Richard asks Peter to explain how he got into the MSP world and his experiences of mergers and acquisitions. Peter talks through how Service Leadership helps MSPs and the definition of a TSP.Peter describes the benchmarking reports they do, and why they've decided to conduct these annually. He tells Richard what MSPs should know about compensation and remuneration and the types of MSPs who are a good fit for Service Leadership.They discuss security and normalisation, IT Nation Evolve and the benefits of peer groups, plus performance improvement assistance for MSPs and the two benchmarks MSPs should monitor. Mentioned in This EpisodeService LeadershipConnectWiseSliqIT Nation EvolveAnnual IT Solution Provider Remuneration ReportSL InsightsCompTIAThe Tech TribeBrightGauge

Two things to know today Service Leadership's 2023 IT Solution Provider Compensation Report Reveals More Profitable Firms Pay Less for Staff and Management Positions    AND Firewalla Launches Managed Security Portal for MSPs, Allowing Users to Manage Multiple Devices with Ease     Advertiser:  https://smbonlineconference.com/                         https://bifrostcloud.com/     Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/   Support the show on Patreon:  https://patreon.com/mspradio/   Want our stuff?  Cool Merch?  Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com   Follow us on: Facebook: https://www.facebook.com/mspradionews/ Twitter: https://twitter.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ LinkedIn: https://www.linkedin.com/company/28908079/  

Hellllooooooooo!!!! We are BACK!! Sooooo sorry for the Hiatus!  We missed you so much! Hope you enjoy the first episode of the new year!

In this episode of The Thoughtful Entrepreneur, your host Josh Elledge talks with Dacia Coffey, Author of the book “Corporate Caffeine: Boosting B2B Growth through Sales and Marketing Alignment”, a Fractional Chief Marketing Officer, CEO & Founder of The Marketing Blender.Dacia talks about diving deeper into the value companies can bring to their audience. Their corporate values ​​center on Truth, Growth, High Level Accountability, Fun, and Service Leadership - the backbone of everything they do. She says she loves serving the B2B world, viewing them as society's unsung heroes for their enormous contributions. It is her mission to help them extrapolate high-level thinking, build an ascending career for all their versatile employees, mature their marketing in a sophisticated way and increase their return on investment.When asked about the importance of the role of a fractional CMO, Dacia puts it simply: to have individual and organizational impact, strategic alignment and accelerated revenue growth without those huge overheads. She also discusses creating real connections with your audience on various platforms, being aggressive in creating strategy, and unlocking organizational potential.Key Points from the Episode:Blender Corporate ValuesThe Importance of Having a Fractional CMO in the B2B WorldThe role of social media in the B2B spaceHow to Engage as a Fractional CMOAbout Dacia CoffeyDacia is a sales and marketing strategist who has orchestrated over 100 organizational transformations over her 20-year career. She was also a professional speaker for 10 years. As CEO of The Marketing Blender, a B2B sales and marketing alignment agency, she helps clients transform their businesses and drive revenue growth. She is also a member of the Forbes Agency Council, is a Forbes contributor, and was named the Advertising Federation of America Shooting Star.Called to help others, she writes and speaks about how to maximize influence. Her mission is to teach people how to use their work to bless the world and unleash their own calling and potential. Her vision is to help create a business world full of meaning, prosperity and connection for all.With an energetic style, Dacia draws on her experience as a top salesperson, editor and three-time business owner. Her approach and ideas are practical, actionable and proven to give audiences and marketing clients the tools they need to catalyze change and growth. Dacia lives in Fort Worth, Texas with her husband and three sons. She enjoys yoga, running, hiking and reading. She is a board member of the Women's Center of Tarrant County, serves on the advisory board of Junction AI, chairs her church's annual festival, and is a mentor in the University of North Texas Professional Leadership Program.About The Marketing BlenderThe Marketing Blender is a full-service B2B marketing agency focused on accelerating growth. By creating a smarter marketing mix aligned with your sales cycle, they maximize your return on investment. They accelerate revenue growth by executing the strategy's seven fundamentals: branding, website development, advertising, digital marketing, trade shows, and sales and marketing alignment. This framework helps their clients recognize their areas of opportunity to spend smarter and grow faster. In short, they craft a marketing plan with messages and...

Andy and Amanda Doak live and love all things bird dogs, hunting, conservation, and NAVHDA (North American Versatile Hunting Dog Association). For those that have experienced the friendships made through your involvement in NAVHDA, you can relate to this conversation about the personal gain that comes not only from those relationships with other people but also with your dogs. Andy and Amanda's gratitude inspires them to give back to the organization at the local and national levels. Andy shares more about why he is currently running for the vice president position of the NAVHDA International board. Voting ends on Nov 16, get your votes in!  The Bird Dog Babe Podcast is Presented By: Purina Pro Plan Boss Shotshells OnX Hunt  6:00 Andy's start into hunting 11:20 Amanda's start into hunting and bird dogs 14:45 Pudelpointers 17:25 Getting active at a local level 22:00 Amanda's journey in NAVHDA testing 28:07 English Setters 30:00 Hunting and training with your spouse 36:00 Judging for NAVHDA 41:15 Women in NAVHDA 49:30 Creating habitat 53:15 Running for NAVHDA International VP 55:00 NAVHDA youth program 56:30 Reaching goals and looking forward to the future 1:11:50 Apprentice Support Program 1:13:45 Putting into an organization that you get so much out of 1:20:00 Hunting season plans 1:21:35 Favorite piece of gear 1:23:25 Favorite gamebird recipe – woodcock Connect with Andy Connect with Amanda Thank you to our Partners: Dakota283 Kennels (promo code birddogbabe for 10% discount) Syren: Shotguns for Women Support this podcast on Patreon Connect with the host, Courtney: Instagram Facebook YouTube Website

Daniel Bingham is the previous CEO of Helena College–University of Montana and a graduate of the University of Texas at Austin where he earned a doctorate in community college leadership. His church service has included mission president, stake president, high councilor, bishopric counselor, ward Young Men president, seminary teacher, scoutmaster, ward mission leader, and missionary. During his service as mission president in the Australia Sydney South mission, he was in a bicycle accident resulting in incomplete quadriplegia with limited use of his limbs. Originally a native of Northern California, Brother Bingham and his wife Donna are the parents of four children and nine grandchildren. Highlights 01:50 Background 03:45 Getting called to be a mission president in the Sydney South mission 05:45 A cycling accident that left Daniel partially paralyzed while still on the mission. 12:00 What Daniel learned in his eight months as a mission president. 15:00 Traditional leadership principles, when applied in the church, are simpler to use and more readily accepted because of our foundational doctrine. 21:00 Know and allow for more than one way to accomplish a task or achieve a goal. Leaders aren't there to bark out orders but to guide and observe. Give people space for growth and to receive their own revelation. All should be empowered to participate and have a say. 32:50 All communication should be honest, two-way, frequent, and clearly consistent. 39:30 Your mission/purpose should be well defined, widely understood, and consistently modeled by leadership 43:45 Real life example of how to focus on your purpose and actively model to your council to do the same 47:40 Everything in the gospel is individually centered not collectively centered. As leaders we make a difference one person at a time. 48:30 Service Leadership can help you know and understand who you are leading. Being a leader is so much more than sitting in your office and giving the orders. You have to get out and serve. 55:00 Daniel talks about what's next for him as he deals with his paralysis. 57:15 What is my home town initiative? Links Read the TRANSCRIPT of this podcast Get 14-day access to the Core Leader Library

Daniel Bingham is the previous CEO of Helena College–University of Montana and a graduate of the University of Texas at Austin where he earned a doctorate in community college leadership. His church service has included mission president, stake president, high councilor, bishopric counselor, ward Young Men president, seminary teacher, scoutmaster, ward mission leader, and missionary. During his service as mission president in the Australia Sydney South mission, he was in a bicycle accident resulting in incomplete quadriplegia with limited use of his limbs. Originally a native of Northern California, Brother Bingham and his wife Donna are the parents of four children and nine grandchildren. Highlights 01:50 Background 03:45 Getting called to be a mission president in the Sydney South mission 05:45 A cycling accident that left Daniel partially paralyzed while still on the mission. 12:00 What Daniel learned in his eight months as a mission president. 15:00 Traditional leadership principles, when applied in the church, are simpler to use and more readily accepted because of our foundational doctrine. 21:00 Know and allow for more than one way to accomplish a task or achieve a goal. Leaders aren't there to bark out orders but to guide and observe. Give people space for growth and to receive their own revelation. All should be empowered to participate and have a say. 32:50 All communication should be honest, two-way, frequent, and clearly consistent. 39:30 Your mission/purpose should be well defined, widely understood, and consistently modeled by leadership 43:45 Real life example of how to focus on your purpose and actively model to your council to do the same 47:40 Everything in the gospel is individually centered not collectively centered. As leaders we make a difference one person at a time. 48:30 Service Leadership can help you know and understand who you are leading. Being a leader is so much more than sitting in your office and giving the orders. You have to get out and serve. 55:00 Daniel talks about what's next for him as he deals with his paralysis. 57:15 What is my home town initiative? Links Read the TRANSCRIPT of this podcast Get 14-day access to the Core Leader Library