Podcasts about fifth quadrant

Dr Steve Nuttall, a director at research group Fifth Quadrant, likes to talk about fleet leaders, a group he's identified after studying them for decades. In this podcast he explains what a Fleet Management leader does with their fleet and how you can take a leadership role within your organisation as a Fleet Manager.

Layman sits down with Aviv Shahar, host of the Portals of Perception, to explore his attempt at charting a grounded esoteric path that grows beyond our integrative metamodels.

Taken from our webinar discussing out latest report, the 2021 APAC CX Maturity Report. Want to know how customer experience leaders have risen to the challenges of the COVID-19 pandemic? Learn about the steps you can take to help transform your CX performance and deliver better customer outcomes. Based on a study of over 400 respondents across Australia, New Zealand and Singapore, our latest CX maturity report evaluates the state of customer experience across industries. Dr Steve Nuttall, Fifth Quadrant's Director of CX Research, and guests from Verizon will look at the latest data, shine a light on what defines a CX leader, discuss how to accelerate your CX programs and take questions from the audience.

Taken from our webinar discussing out latest report, the 2021 APAC CX Maturity Report. Want to know how customer experience leaders have risen to the challenges of the COVID-19 pandemic? Learn about the steps you can take to help transform your CX performance and deliver better customer outcomes. Based on a study of over 400 respondents across Australia, New Zealand and Singapore, our latest CX maturity report evaluates the state of customer experience across industries. Dr Steve Nuttall, Fifth Quadrant's Director of CX Research, and guests from Verizon will look at the latest data, shine a light on what defines a CX leader, discuss how to accelerate your CX programs and take questions from the audience.

Taken from our webinar discussing out latest report, the 2021 APAC CX Maturity Report. Want to know how customer experience leaders have risen to the challenges of the COVID-19 pandemic? Learn about the steps you can take to help transform your CX performance and deliver better customer outcomes. Based on a study of over 400 respondents across Australia, New Zealand and Singapore, our latest CX maturity report evaluates the state of customer experience across industries. Dr Steve Nuttall, Fifth Quadrant's Director of CX Research, and guests from Verizon will look at the latest data, shine a light on what defines a CX leader, discuss how to accelerate your CX programs and take questions from the audience.

Taken from our webinar discussing out latest report, the 2021 APAC CX Maturity Report. Want to know how customer experience leaders have risen to the challenges of the COVID-19 pandemic? Learn about the steps you can take to help transform your CX performance and deliver better customer outcomes. Based on a study of over 400 respondents across Australia, New Zealand and Singapore, our latest CX maturity report evaluates the state of customer experience across industries. Dr Steve Nuttall, Fifth Quadrant's Director of CX Research, and guests from Verizon will look at the latest data, shine a light on what defines a CX leader, discuss how to accelerate your CX programs and take questions from the audience.

Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation. Our eighth episode features Sreelesh Pillai, General Manager of Freshworks Australia. Sree was Freshworks’ 7th overall employee and moved across to Australia from India over five years ago to build the Australian arm of the business. We discuss why customer experience is the key differentiating factor for any business looking to thrive in today’s connected world, how employee engagement directly impacts, the experience that end customers receive and the ways that AI is automating service and augmenting human customer service agents.

Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation. Our Seventh Episode Features Gillian Stapleton, CEO of Direct Selling Australia. DSA is the industry body representing direct selling companies in Australia, a retail channel that supplies products from non-fixed locations and attracts over 400,000 entrepreneurs in Australia. I’ve really been looking forward to this conversation, to understand how COVID-19 has impacted the direct selling business model and what the future looks like for DSA’s members. We talk about how Gill is guiding the Association and the industry through the current pandemic and into a new phase of growth as well as her passion for running marathons: 11 completed in 10 years including the now famous 2013 Boston Marathon.

Simon Vatcher, Managing Director at Avaya, Australia and New Zealand joins Steve Nuttall, Director of Fifth Quadrant for a conversation in isolation. They talk about Simons unique experience having left his role as Vice President of Optus to take up the challenge of leading Avaya in the middle of a global pandemic.

Steve Fletcher, National WHS and Quality Manager at Drake International, joins Steve Nuttall, Director of Fifth Quadrant for a conversation from isolation. Steve squared talk about the safety aspects that most organisations probably aren't, from the ergonomic shortfalls of working from the kitchen table to the emotional welfare of staff. Make sure you check out the Drake Safety Work Health and Safety Guide & Checklist here: https://bit.ly/2CFvzMo If you have any questions about how Drake can help your organisation, contact them on the Solutions National Number: 1300 362 262

Fiona Keough, CEO of Auscontact, sits down with Steve Nuttall, Director of Fifth Quadrant for a conversation from isolation. They chat about how Auscontact is supporting an industry under intense pressure during the last 12 months.

Gary McCourt, Head of Operations Services Centre for BGIS, sits down with Steve Nuttall, Director of Fifth Quadrant for a conversation from isolation. They chat about the smooth transition many Australian contact contact centres were able to pull off on the way to a work from home environment, and the challenges that await organisations heading back to the office.

Steve Nuttall, Director at Fifth Quadrant chats with Robert Le Busque, Regional Vice President Asia Pacific of Verizon, Chris Costley, Director Customer and Operations Transformation at IDP Education, and Mathew Wells, Solutions Executive at Verizon, about the key insights and implications from the CX Maturity Report 2020 and uncover how organisations can build and turn a self sustaining CX Flywheel. Watch the whole conversation here:https://www.fifthquadrant.com.au/en-au/webinar-turning-the-customer-experience-flywheel

Steve Nuttall, Director at Fifth Quadrant chats with Robert Le Busque, Regional Vice President Asia Pacific of Verizon, Chris Costley, Director Customer and Operations Transformation at IDP Education, and Mathew Wells, Solutions Executive at Verizon, about the key insights and implications from the CX Maturity Report 2020 and uncover how organisations can build and turn a self sustaining CX Flywheel. Watch the whole conversation here:https://www.fifthquadrant.com.au/en-au/webinar-turning-the-customer-experience-flywheel

Steve Nuttall, Director at Fifth Quadrant chats with Robert Le Busque, Regional Vice President Asia Pacific of Verizon, Chris Costley, Director Customer and Operations Transformation at IDP Education, and Mathew Wells, Solutions Executive at Verizon, about the key insights and implications from the CX Maturity Report 2020 and uncover how organisations can build and turn a self sustaining CX Flywheel. Watch the whole conversation here:https://www.fifthquadrant.com.au/en-au/webinar-turning-the-customer-experience-flywheel

Steve Nuttall, Director at Fifth Quadrant chats with Robert Le Busque, Regional Vice President Asia Pacific of Verizon, Chris Costley, Director Customer and Operations Transformation at IDP Education, and Mathew Wells, Solutions Executive at Verizon, about the key insights and implications from the CX Maturity Report 2020 and uncover how organisations can build and turn a self sustaining CX Flywheel. Watch the whole conversation here:https://www.fifthquadrant.com.au/en-au/webinar-turning-the-customer-experience-flywheel

Daniel Harding, Director of Australian Operations for MaxContact, sits down with Steve Nuttall, Director of Fifth Quadrant for a conversation from isolation. They chat about how contact centres are quickly adapting to a new operating environment and the double whammy they face of increased call volumes and agents being either unable to work, or unable to work in close proximity to each other. To learn more about MaxContact visit: https://www.maxcontact.com/

Brendan Maree, 8x8 Vice President of Asia Pacific, returns for a chat with Steve Nuttall, Director of Fifth Quadrant from Isolation. They chat about the critical role Australia's technology leaders play in keeping businesses afloat and operational during the COVID-19 Crisis. To learn more about 8x8 visit: https://www.8x8.com/au/about-us

8x8 was recognised for its contact centre solution which includes ACD, IVR, omnichannel, dialer, reporting, customer journey analytics, quality management, speech analytics, surveys and knowledge base, all delivered on one unified platform. To learn more about 8x8’s views on the ongoing evolution of the cloud, Steve Nuttall, Head of CX Research at Fifth Quadrant recently sat down with Brendan Maree, 8x8 Vice President of Asia Pacific.

Today, Dell Boomi is one of the leading players in the Australian integration market. How did Dell Boomi manage to move from newcomer to front-runner? Australian government departments and the private sector can use data to build trust and loyalty at a time when customers/consumers are more vocal and powerful than ever before, with the ability to cause havoc with a single tweet from a bad experience. We have seen many examples of how organisations have mismanaged customer data. What can organisations do to turn this around and harness data in a constructive way to build trusted and loyal relationships with customers? Cities around the world, including here in Australia, are racing to declare themselves “smart” to become more efficient, safe and sustainable. What are the big data challenges to overcome in order to realise the ambitions for Smart Cities? Hosted by Steve Nuttall, Head of CX Research at Fifth Quadrant. Special thanks to Chris McNabb, CEO Dell Boomi and David Irecki, Director – Solutions Consulting APJ Dell Boomi and the Watterson PR team in North Sydney.

Steve Nuttall, Head of CX Research at Fifth Quadrant chats with Peter Chidiac, MD Avaya ANZ about the state of the industry and what to expect in 2019 with respect to AI, machine learning, contact centres and the human factor. How will businesses pull together all of these elements? Peter delves into the Smart City and discusses the future of our communities.

Steve Nuttall, Head of CX Research at Fifth Quadrant chats with Peter Chidiac, MD Avaya ANZ about the state of the industry and what to expect in 2019 with respect to AI, machine learning, contact centres and the human factor. How will businesses pull together all of these elements?

Steve Nuttall, Head of CX Research at Fifth Quadrant chats with Peter Chidiac, MD Avaya ANZ about the state of the industry and what to expect in 2019 with respect to AI, machine learning, contact centres and the human factor. How will businesses pull together all of these elements?

Steve Nuttall, Head of CX Research at Fifth Quadrant chats with Peter Chidiac, MD Avaya ANZ about the state of the industry and what to expect in 2019 with respect to AI, machine learning, contact centres and the human factor. How will businesses pull together all of these elements?

Part 2 of 3 - Amazon: Threat or Opportunity for Australian Businesses? With hosts: Steve Nuttall, Head of CX Research at Fifth Quadrant and Matt Hampshire, Digital Sales Director, Oxygen, a DXC Technology Company. Learn how you need to prepare for the coming of Amazon, how to remain relevant and how to meet your goals and manage these new challenges. The topic of Amazon Marketplace in Australia is the hottest button in retail, but the manufacturing and supply chain implications are seemingly overlooked. We will explore what the arrival of Amazon marketplace means for your business, your customer relationships and how you can future-proof them to stay relevant and compete in the 'Age of Amazon'. AmazonCustomer Experience

Part 1 of 3 - Amazon: Threat or Opportunity for Australian Businesses? With hosts: Steve Nuttall, Head of CX Research at Fifth Quadrant and Matt Hampshire, Digital Sales Director, Oxygen, a DXC Technology Company. Learn how you need to prepare for the coming of Amazon, how to remain relevant and how to meet your goals and manage these new challenges. The topic of Amazon Marketplace in Australia is the hottest button in retail, but the manufacturing and supply chain implications are seemingly overlooked. We will explore what the arrival of Amazon marketplace means for your business, your customer relationships and how you can future-proof them to stay relevant and compete in the 'Age of Amazon'.

Part 3 of 3 - Amazon: Threat or Opportunity for Australian Businesses? With hosts: Steve Nuttall, Head of CX Research at Fifth Quadrant and Matt Hampshire, Digital Sales Director, Oxygen, a DXC Technology Company. Learn how you need to prepare for the coming of Amazon, how to remain relevant and how to meet your goals and manage these new challenges. The topic of Amazon Marketplace in Australia is the hottest button in retail, but the manufacturing and supply chain implications are seemingly overlooked. We will explore what the arrival of Amazon marketplace means for your business, your customer relationships and how you can future-proof them to stay relevant and compete in the 'Age of Amazon'. Amazon Customer Experience

Stephanie Bauer from Fifth Quadrant, has over 20 years senior experience in the customer contact industry, working at both senior operational and strategic levels with many clients across Australia, Europe and South Africa. With that much wealth of knowledge we invited Stephanie along to be part of our Podcast series, Listen to the Experts. Stephanie […] The post Listen to the Experts – Stephanie Bauer – Customer Experience Strategy Consultant, Fifth Quadrant appeared first on SRSCC.

Steve Nuttall, Head of CX Research at Fifth Quadrant sits down with Scott Newman, Senior Director, Cloud Platforms and Infrastructure Solutions Consulting, Oracle ANZ to discuss IaaS, cloud migration, AI and machine learning and how businesses failing to adopt the tech risk getting left behind. But data security and cost overrun concerns remain top of mind for many IT professionals considering a move to the cloud. Listen in to find out how it all comes back to Customer Experience. Based on new research from Longitude Research.

Steve Nuttall, Head of CX Research at Fifth Quadrant has a one-on-one chat with Peter Chidiac about recent research conducted by YouGov titled Customer Experience in Banking. Listen as Steve and Peter take a look at the coming of AI, developments in passive voice authentication, security, personalisation, mobile banking and how new technologies will evolve the contact centre.

The proliferation of mobile devices and applications has given consumers more choices and flexibility in researching and purchasing products or services. Hear leading customer experience executives from Fifth Quadrant & Booktopia discuss the trends impacting CX strategies and best practices in a discussion based format. Discussion topics will include: - How Millennials are influencing contact centre technology purchasing decisions - Why the smart agent of the future is not solely based on artificial intelligence - How an omni-channel strategy empowers your agents to better engage and solve problems in real time

Recently, Brad Arsenault, Marketing Manager at Fifth Quadrant caught up with Steve Barker, ANZ COO Acticall Sitel Group to talk about the evolution of Customer Experience, the growing pains associated with the roll-out of the NBN, some of the new things coming from Sitel over the next year and more... Thanks for listening.

Part 1 of 2 from our Webinar: How was 2016 for customer experience? And what can we look forward to in 2017? A new year is before us. What have we learnt from the last 12 months and where are we heading in 2017? There is plenty to consider as you map out your CX plans for next year. Consumers are making it clear how they want to engage and where B2C organisations need to lift their game. Hosts Peter Vasey, Senior Marketing Manager, APAC, at LogMeIn and Steve Nuttall, Research Director at Fifth Quadrant, review the customer experience year that was and what to expect in this new year. By listening to this podcast you will learn about: - The 5 trends to focus on in 2017 - Where consumers say you need to focus in customer engagement - Which channels are most and least effective for servicing customers Join Presenters: Steve Nuttall, Research Director at Fifth Quadrant & Peter Vasey, Senior Marketing Manager, APAC at LogMeIn

Part 2 of 2 from our Webinar: How was 2016 for customer experience? And what can we look forward to in 2017? A new year is before us. What have we learnt from the last 12 months and where are we heading in 2017? There is plenty to consider as you map out your CX plans for next year. Consumers are making it clear how they want to engage and where B2C organisations need to lift their game. Hosts Peter Vasey, Senior Marketing Manager, APAC, at LogMeIn and Steve Nuttall, Research Director at Fifth Quadrant, review the customer experience year that was and what to expect in this new year. By listening to this podcast you will learn about: - The 5 trends to focus on in 2017 - Where consumers say you need to focus in customer engagement - Which channels are most and least effective for servicing customers Join Presenters: Steve Nuttall, Research Director at Fifth Quadrant & Peter Vasey, Senior Marketing Manager, APAC at LogMeIn

“I'm super interested in the evolution of the world, humanity and especially where we're going in regards to technology.” - Dr Catriona Wallace Joining me today is Dr Catriona Wallace. She is the Founder and CEO of Flamingo, a company which provides an Intelligent Guided Selling platform for Financial Services companies. And she has also founded three other businesses – Fifth Quadrant, ACA Research and the women's co-working space, The Ventura. And if that wasn't totally rockin' already, she also has a PhD in Organisational Behavior: Human Technology Interaction, and is a well published author and Analyst. In our conversation Catriona and I chat about her secret to juggling travel, kids and multiple businesses. She shares how she fosters a creative environment for her children and what drew her towards the tech industry. Find out what sparks her creativity and what she is logical or operates on gut instinct in business. Catriona also offers up how you can synergise creativity with logical business practice. Want to create a soundbite series for your audience? You can! 
 Check out www.TheMomentHQ.com/services/tell-your-story For more inspiration from Wired for Wonder visit www.WiredforWonder.com

This podcast presents new Australian and New Zealand findings on CX, highlighting the disconnect between customer expectations and reality as businesses integrate their channels on the road to digital transformation. Don’t miss this special presentation, packed with locally relevant insights, as Dr. Steve Nuttall, Head of CX Research for Fifth Quadrant digs deeper into the results of the study to understand the current state of customer experience in Australia and New Zealand. Includes: - Top regional insights from the survey - What companies are doing to deliver the optimal experience - How the digital experience impacts customer loyalty

This podcast presents new Australian and New Zealand findings on CX, highlighting the disconnect between customer expectations and reality as businesses integrate their channels on the road to digital transformation. Don’t miss this special presentation, packed with locally relevant insights, as Dr. Steve Nuttall, Head of CX Research for Fifth Quadrant digs deeper into the results of the study to understand the current state of customer experience in Australia and New Zealand. Includes: - Top regional insights from the survey - What companies are doing to deliver the optimal experience - How the digital experience impacts customer loyalty

Individualisation is achieved when customer intention is anticipated, understood and actioned in the moment. This means giving the customer a total experience they want and desire to a segment of one. In practical terms, it’s possible to offer individualised pricing, products and services through the preferred channel in the moment and at the right time to customers. By bringing together multiple data sources, both structured and unstructured data from inside and outside the business, and using this information through predictive analytics and machine learning, businesses can deliver customers an individualised experience. With Kristi Mansfield, Director of CX and Transformation at Oracle and Dr Steve Nuttall, Head of CX Research at Fifth Quadrant for this informative webinar in which we’ll provide relevant research and practical tips on developing your personalisation strategy and a look to the future on individualisation.

Customers are clearly in charge and businesses that understand what their customers need and want are winning. Some of the winners are new entrants, the disrupters, and others are more traditional organisations that have been fast to understand the changing customer-led landscape. The challenge for traditional enterprises is to become customer-native, or ‘Customer-In’. Fifth Quadrant’s research shows 34% of businesses say personalisation is a priority for 2016, but customer expectations are moving faster than they can keep up. Those at the forefront of Customer Experience are now looking to offer a more personal experience for the individual. With Kristi Mansfield, Director of CX and Transformation at Oracle and Dr Steve Nuttall, Head of CX Research at Fifth Quadrant for this informative webinar in which we’ll provide relevant research and practical tips on developing your personalisation strategy and a look to the future on individualisation.

Part 2 of 3. Why are consumers saying their customer experiences have worsened? In this second of three parts, Stephen Duignan and Steve Nuttall dig deeper into regional research to illustrate the disconnect between customer experience and contact centre beliefs. The results might surprise you. There is a significant focus in many businesses around customer experience. Yet consumers say that they still have trouble connecting to a representative who can help them. Many consumers are walking away from businesses who deliver poor service. in fact, recent research show that up to 90% of consumers in Australia and New Zealand have done so in the past 12 months. So where are B2C organisations going wrong and what needs to be done to improve? Stephen Duignan, VP International Marketing at LogMeIn and Steve Nuttall, Research Director at Fifth Quadrant, dig into the key findings from brand new customer engagement research conducted in Australia and New Zealand.

Part 1 of 3. Why are consumers saying their customer experiences have worsened? In this first of three parts, Stephen Duignan and Steve Nuttall look at recent research into the rise of digital and mobile channels. There is a significant focus in many businesses around customer experience. Yet consumers say that they still have trouble connecting to a representative who can help them. Many consumers are walking away from businesses who deliver poor service. in fact, recent research show that up to 90% of consumers in Australia and New Zealand have done so in the past 12 months. So where are B2C organisations going wrong and what needs to be done to improve? Stephen Duignan, VP International Marketing at LogMeIn and Steve Nuttall, Research Director at Fifth Quadrant, dig into the key findings from brand new customer engagement research conducted in Australia and New Zealand.

Part 3 of 3. Why are consumers saying their customer experiences have worsened? In this final part of our three part series, Stephen Duignan and Steve Nuttall share priorities for contact centre managers and Steve Nuttall shares his top 10 key considerations for CX success. There is a significant focus in many businesses around customer experience. Yet consumers say that they still have trouble connecting to a representative who can help them. Many consumers are walking away from businesses who deliver poor service. in fact, recent research show that up to 90% of consumers in Australia and New Zealand have done so in the past 12 months. So where are B2C organisations going wrong and what needs to be done to improve? Stephen Duignan, VP International Marketing at LogMeIn and Steve Nuttall, Research Director at Fifth Quadrant, dig into the key findings from brand new customer engagement research conducted in Australia and New Zealand.

Recently, in an exclusive phone interview, Dr. Steve Nuttall, Head of CX Research at Fifth Quadrant spoke with Paul Malt, CIO of Auto & General. Listen and learn more about A&G's recent digital transformation and how the organisation is taking control of the omni-channel in part using Avaya's Breeze technology. Paul shares Auto & General's message of 'customer first' and what that means internally and externally.

Join Dr. Steve Nuttall, Director of CX Research at Fifth Quadrant as he sits down with Jerry Macey, Executive Manager, Industry Insights at Commonwealth Bank of Australia for a discussion on the CBA’s recent release of the 2nd Edition of the Retail Insights Report. Find out what the report means for Australian retail businesses. Why are businesses with women in leadership roles ahead of the CX pack? Why is offering an integrated, seamless, and personalised customer experience good for business? Get the answers to these questions and more...

Thanks to smartphones and ubiquitous connectivity, consumers can engage with businesses, and share their experiences with their networks, anywhere and at any time. In Part 1 of this 2 part series, join Roshandev Singh, Asia Pacific Enterprise Account Manager at LogMeIn, and Steve Nuttall, Research Director at Fifth Quadrant, as they look at at key findings from recent mobile engagement research conducted in Australia and New Zealand and what organisations need to consider when it comes to mobile.

Thanks to smartphones and ubiquitous connectivity, consumers can engage with businesses, and share their experiences with their networks, anywhere and at any time. In this episode, part 2 of our 2 part series, Roshandev Singh, Asia Pacific Enterprise Account Manager at LogMeIn, and Steve Nuttall, Research Director at Fifth Quadrant, as they look at at key findings from recent mobile engagement research conducted in Australia and New Zealand and what organisations need to consider when it comes to mobile. Rosh will share tips and best practices.

Episode 035: Dr. Catriona Wallace – How To Go Where The Money Is… This was a very interesting conversation with Dr. Catriona Wallace… Catriona has an extremely interesting story to tell about the multiple businesses she runs and how she does it.  She is based out of Australia but also spends a great amount of time in The United States to grow her businesses on a global scale. Catriona is the CEO of three Sydney-based companies, Fifth Quadrant, a Customer Experience Strategy, Design, Research & Analyst firm; Flamingo, a Customer Engagement & Analytics platform software company (www.flamingo.io) and ACA Research, a full service market research firm. In 2014 Catriona was inducted into the Australian Business Women's Hall of Fame, was selected as one of the top Australian female entrepreneurs by Springboard Enterprises and was a Finalist in the Ernst & Young Entrepreneur of the Year and Telstra Business Women's Awards. Catriona has a Phd in Organisational Behaviour: Leadership. She is a well published author and international public speaker on the topics of the Future of Customer Experience, Co-creation, Entrepreneurism and Innovation, Data Analytics, new models of Leadership and new models of Philanthropy. Catriona is also the mother of 5 kids. Episode 035: Dr. Catriona Wallace – How To Go Where The Money Is… Subscribe on iTunes or Stitcher Radio. The Learning Leader Show “Don’t ask yourself what the world needs; ask yourself what brings you alive.” Some Questions I Ask: What are common characteristics of people who have achieved success? What do you feel obligated to? How do you ensure to always go where the money is? What is the importance of having the end game in mind? How do you manage to run 4 businesses at once? And be a single mother to 5 kids? Which individual leader has had the most influence on you? “Your business needs three things: Money, Sales, and Vision.”   In This Episode, You Will Learn: The importance of having a strong purpose That Catriona once worked with the police force (but that it was corrupt) The importance of focusing on the user experience (Facebook, Instagram) The 3 most important aspects of running a business (Money, Sales, Vision) Why we must be uncomfortable at all times to grow The need to take risks A learning leader is always listening to the market and finding the gap Continue Learning Read this LifeHacker article on Catriona: I'm Dr Catriona Wallace And This Is How I Work Read About Catriona being inducted in the Australian BusinessWomen’s Hall of Fame: Catriona Wallace - Hall Of Fame Follow Catriona on Twitter: @catrionawallace You may also like these episodes: Episode 001: How To Become A Master Connector With Jayson Gaignard From MasterMind Talks Episode 002: How To Take Over And Set Bigger Goals With Chris Brogan Episode 004: How Todd Wagner (and Mark Cuban) Sold Broadcast.com To Yahoo! For $5.7 Billion Episode 010: Shane Snow – How To Accelerate Success Using Smart Cuts Did you enjoy the podcast? I love learning from people who bring a new idea to the table… That is what Catriona has done.  Catriona is an extremely interesting person. Who do you know that needs to hear this?  Send them to The Learning Leader Show! Episode edited by the great J Scott Donnell   Bio From Dr. Catriona Wallace LinkedIn Catriona is the CEO of three Sydney-based companies, Fifth Quadrant, a Customer Experience Strategy, Design, Research & Analyst firm; Flamingo, a Customer Engagement & Analytics platform software company (www.flamingo.io) and ACA Research, a full service market research firm. In 2014 Catriona was inducted into the Australian Business Women's Hall of Fame, was selected as one of the top Australian female entrepreneurs by Springboard Enterprises and was a Finalist in the Ernst & Young Entrepreneur of the Year and Telstra Business Women's Awards. In 2013 Catriona led the Fifth Quadrant Group to win the Telstra Business Awards NSW Business of the Year & NSW Medium Business of the Year. Catriona has a Phd in Organisational Behaviour: Leadership. She is a well published author and international public speaker on the topics of the Future of Customer Experience, Co-creation, Entrepreneurism and Innovation, Data Analytics, new models of Leadership and new models of Philanthropy.   Catriona is also the founder of Philanthropic funds - Indigo Express Fund which funds Indigenous Literacy; Kids in Philanthropy which mobilizes children to have a broader social consciousness and fund children in need; and Out & Up an employment Program for Women Prisoners, Refugees and Asylum Seekers.

Fritz runs afowl of the record industry, while Crick struggles to come to terms with the fleeting nature of love and wormholes.

Catriona Wallace, CEO of Fifth Quadrant, philanthropist and Businesswomen's Hall of Fame Inductee talks abut what we can do to improve the customer experience, the sort of feedback we should be seeking from customers and how to design a great customer experience. Plus Catriona explains why NOW is the time for the female entrepeneur. Notes for this episde can be found at www.abn.org.au/herbusiness/quadrant.