Best Boss Ever

In Episode 71 of the Best Boss Ever podcast, Christine sits down with Jay Miller, CEO at marketing consulting firm, Kyber.  But interestingly, Jay's best boss has nothing to do with marketing.  Jay talks about working under a general contractor when he was in college, and what that leader taught him about having a solid work ethic, the right way to treat employees, and why it's important to always do your best work.  Listen in to hear more about the lessons Jay learned from his best boss that still have a major impact on how runs his business today. 

In Episode 70 of the Best Boss Ever podcast, Christine speaks to Dr. Paul Marciano, a leading authority on employee engagement and retention, and published author of books such as Let's Talk About It: Turning Confrontation into Collaboration at Work and Carrots and Sticks Don't Work: Build a Culture of Employee Engagement with the Principles of RESPECT. As Dr. Paul puts it, “When people feel respected, they engage. When they feel disrespected, they disengage with their boss and organization.” Listen in to learn why Dr. Paul thinks performance reviews should go the way of the dinosaur, the fundamentals that make a great boss, and what he's learned from the bosses who've helped inform his work. 

In Episode 69 of the Best Boss Ever podcast, Christine connects with Frank Orlowski, managing director of Alvarez & Marsal, and president and founder of Ation Advisory Group. Frank shares the experience he had with a boss who taught him everything he knows about doing business in other parts of the world. He supported him in effectively conducting business by helping him understand the intricacies of different cultures and showed him how to adapt his communication to build impactful connections and drive results. Listen in to learn why his immediate feedback helped Frank adapt quickly, how he was there to help him ensure family came first, and why recognition is so critical when working on collaborative projects. 

In Episode 68 of the Best Boss Ever podcast, Christine is joined by Brittany S. Hale, CEO and founder of BND Consulting Group.  Brittany shares the story of her “best boss ever,” Frank, who she met when she was an attorney.  Explaining how Frank's affinity for leadership was clear from the very beginning, she says he was someone who set an example for the “emotional professionalism” that was expected in the organization. This was essential to creating a culture where growth could flourish, where Brittany felt comfortable taking ownership of any mistakes so that they could be rectified as efficiently as possible. Listen in to hear how these learnings stayed with Brittany well after she left her legal career behind, and why Frank's practice of maintaining emotional professionalism, assuming positive intent, and making tough feedback feel easy made his coaching so impactful. 

In Episode 67 of the Best Boss Ever podcast, Tom Shields, co-founder of Shields Group Search, joins Christine to talk about his best boss ever: Carolyn Kimmick. Tom talks about how Carolyn took him under her wing as he began his career in executive recruitment, teaching him how to manage difficult and high-stakes conversations with accomplished candidates.  Though Tom recalls Carolyn being a coach and mentor, he also recounts how she gave him the space to fail, so he could learn from his own mistakes.  Listen in to hear how this experience set up Tom for a successful career in executive recruitment, and how his best boss ever helped him learn the importance of composure, compassion, and collaboration. 

In Episode 66 of the Best Boss Ever podcast, Christine chats with Jason Gart, Vice President of History Associates Incorporated.  Jason talks about his current boss, Beth, who he describes as a transformational leader. She's helped the business grow by rethinking how things are done–and has never hesitated to push others onto center stage. She helped the company raise its rates to make it significantly more profitable, while effectively communicating with clients who were happy to pay more for the incredible service they'd been receiving.  Listen to learn how Beth played a critical role in enabling the company's growth by building trust, empowering people, and delegating effectively.

In Episode 65, part two of our 2023 recap of the Best Boss Ever podcast, we continue to revisit a selection of our favorite episodes from last year, bringing together some of the most valuable insights, respected traits and unforgettable anecdotes that have shaped today's leaders.   Listen in to hear why sometimes parents are the best (and most memorable) bosses, how the most impactful leaders trust their gut and their employees, and why it's important to break the rules every once in a while.

In part one of our 2023 recap of the Best Boss Ever podcast, we look back on some of the year's most memorable conversations and dive into the tidbits of wisdom today's standout leaders learned from the bosses who showed them the ropes.  Listen in to see why difficult feedback is best delivered by leaders who've demonstrated genuine care for their teams, how productivity is made possible by unlocking someone's motivations and ensuring they feel valued, and why you need to work hard to get the honest feedback that will propel your success.

In Season 3, Ep. 63 of the Best Boss Ever podcast, Christine connects with Jessica Schultchen, director of strategic operations at the Government of Alberta and a former public-school teacher. Jessica's had so many great bosses but speaks to one who's really special–who went above and beyond. He was the principal when Jessica was a teacher and was a true “servant leader” who implemented the practice of lifelong learning.  She explains how he aligned the way he worked to the needs of each staff member for the greater good of the school and its students, how he helped them assess their goals and the processes that would be required to get there and was able to spark enthusiasm even in difficult situations.

In Season 3, Ep. 62 of the Best Boss Ever podcast, Christine speaks to Marianne Haegeli, director of learning and leadership at NSITE.  Marianne's been fortunate enough to learn from three leaders who she'd describe as the best bosses ever. Each one had a huge influence on her career.  These three were the bosses that immediately figured out what made her tick so they could uplift her, showcased incredible integrity and transparency, took her expertise seriously, and weren't afraid to think (and work!) outside the box.

In Season 3, Ep. 61 of the Best Boss Ever podcast, Christine speaks to Lule Demmissie, who is the U.S. CEO of eToro.  Lule shares her experiences with a number of leaders whose influences have been formative to her career growth and have shown that the best bosses elevate their unique qualities to help their teams shine.  She speaks to the importance of being generous with knowledge, how to build someone up while also delivering tough feedback, how strong personalities can complement one another, and why being a great boss is about so much more than the work you do.

In Season 3, Ep. 60 of the Best Boss Ever podcast, Christine connects with Naomi Titleman, founder, and principal of Collaborativity Inc., and co-founder of future foHRward.   Naomi shares her experience with one of her first bosses, Chuck, whom she started working with after moving to New York City.  As a brand-new consultant, she felt lost, but Chuck quickly took her under his wing and made her “part of his posse.” Chuck helped her find her footing, grow her confidence, and learn how she wanted to learn. He was the type of leader Naomi never felt she had to be fearful of, which impacted the entire team. Even managers reporting to Chuck followed his example, leading in a motivating, empowering, and firm-but-fair way.  Learn how Chuck created so much safety in a large organization, and why he's continued to influence Naomi's own leadership style.

In Season 3, Ep. 59 of the Best Boss Ever podcast, Christine talks to Joanna Track, founder of content marketing consultancy, Good Eggs & Co. A serial entrepreneur, Joanna has had an incredibly successful career, and she attributes a lot of her success to one of her very first bosses, Guy. In this episode, Joanna shares why Guy has had such an effect on her professional path and how he continues to impact the way she runs her business today.

In Season 3, Ep. 58 of the Best Boss Ever podcast, Christine talks to Atsushi Yasuda, president of AAM Revenue Strategy Consultants. Atsushi recalls some of the most important life lessons he learned from his “best boss ever”: his dad, Yoshitaka.  Even after 30+ years in the workforce, and countless great bosses, Atsushi says it's still the lessons he learned at 17 when he worked with his dad at a sawmill in small town British Columbia that have stuck with him throughout his career.  Atsushi and Christine discuss the importance of hard work, humility, and why it's critical to consistently look for opportunities to add value.

In Season 3, Ep. 57 of the Best Boss Ever podcast, Christine chats with Brent Currie, SVP & Managing Director, Investment Distribution & Partnerships at Scotiabank.  Brent speaks to his experience working with Joe Brandt who, 15 years later, continues to have an impact on his team.  Brent and Christine talk about the “The 10 Rules of Managing People” that Joe created over the course of his career. They dive into the importance of expecting the unexpected, reading between the lines when communicating with team members, and how feedback that covers “the stuff around the edges” builds trust.  They also talk about another great boss Brent worked with through the tumultuous times of the COVID-19 pandemic, who exemplified the importance of leading with authenticity and living by your values.

In Season 3, Ep. 56 of the Best Boss Ever podcast, Christine connects with Monica Stewart, Founder & CEO, 5ive Limes Consulting.  Monica shares her experience with the boss who hired her for her first sales role when she was fresh out of college. Early in her career, Monica was invited to attend a conference alongside her boss and was given a piece of advice that she describes as “the best antidote to imposter syndrome.” Rather than trying to impress, her boss told her to spend her time connecting. This experience changed how Monica saw herself as a professional in an irreversible way and has continued to guide her throughout her career. She and Christine also dive into why professionals need to be challenged, how bad work habits are formed in toxic environments, and why drawing a line between work and your personal life is critical.

In Season 3, Ep. 55 of the Best Boss Ever podcast, Christine speaks with Jon Cogan, a marketing veteran who is now Principal of Sephrina Strategy. Jon shares the career-shaping experiences he had working with two outstanding bosses who believed in him, challenged him, and allowed him to make mistakes without fear of judgment. They talk about the impact of a boss that encourages ownership of ideas, the invaluable learning that takes place when leaders give their teams the go-ahead to act as the experts they are, and why we don't have to be experts in everything to succeed.

In Season 3, Ep. 54 of the Best Boss Ever podcast, Christine connects with Matt Stone, President & CEO at BehavioralOS®.   Matt works with executives to improve both their performance and the performance of their teams through high-growth conversations. He reflects on an amazing boss he had at the Oregon Department of Justice–one who stood out to him immediately and is someone he still uses to this day as a model for exceptional leadership. They talk about the impact of an always-authentic leader who had the ability to elevate vastly different types of personalities by creating a safe environment that allowed for shame-free communication and conflict resolution. They also dive into how the potential for success skyrockets when leaders demonstrate kindness, grace, and respect even in the most difficult moments.

In Season 3, Ep. 53 of the Best Boss Ever podcast, Christine chats with Vasie Papadopoulos, VP, Corporate Communications at Argyle. Vasie shares the experiences she had with an amazing leader from her last role, who championed allyship in a male-dominated industry.  Motivated to make positive changes within the company, Vasie was challenged to accomplish this in an environment where there was limited representation. Fortunately, Vasie's boss actively listened and advocated for her to expand her breadth of experience and knowledge. Not only did this enable her to grow as a leader, but helped create a culture change within the company, where more women could see themselves leading.  They discuss the necessity of consistency, the powerful combination of self-advocacy and a network of champions, how male leaders can make small shifts to elevate diversity, and the priceless return on investing in your employees. 

In Season 3, Ep. 52 of the Best Boss Ever podcast, Christine speaks with Serena Quaglia, VP, Strategy at TCS Marketing Systems.  Serena shares how the entire C-suite and management team of a major Las Vegas production show implemented holistic wellness policies, which gave every employee confidence and security in their well-being so that they could do their best work.  They discuss the competitive advantage that comes with a 360-degree approach to wellness, the power of communication and ownership, and how this environment unified teams and fostered a strong sense of purpose.

In Season 3, Ep 51 of the Best Boss Ever podcast, Christine interviews Patsy Doerr, Diversity, Inclusion, Talent and ESG leader.  Patsy shares stories about two leaders that shaped her leadership style who were inclusive, supportive and were respectful to everyone in their organization.  They discuss learning agility, what motivates employees and how they want to be developed, leaders who have courage, empathy and humility as well as the 6 C's of inclusive leadership.

In Season 3, Ep 50 of the Best Boss Ever podcast, Christine interviews Stephen Tomicki, Senior Project Manager at AWT Environmental Services.  Stephen shares his experiences working with his current best boss, Robert Gaupp, who has supported and showed Stephen compassion and understanding as he fought cancer again in 2022.   They discuss companies and bosses who show up for their employees regularly and especially when a life catastrophe happens, creating a positive team environment, and the importance of figuring out what is being perceived versus what you think.

In Season 3, Ep 49 of the Best Boss Ever podcast, Christine interviews Maureen Cawley, Chief People Officer at Saatva.  Maureen speaks about how lucky she was that the first boss in her career was a best boss who was a tremendous developer of people, had ultimate patience, and was willing to be a buffer for his team.  Maureen shares an important nugget she learned about what it means to be strategic and they discuss letting your work serve you, the high cost of turnover, the impact of an alumni network to an employer brand and great leaders who have people follow them.

In Season 3, Ep 48 of the Best Boss Ever podcast, Christine interviews Joshua Ehrlich, a fellow Leadership Coach with a psychology background.  Joshua speaks about three bosses who impacted him profoundly, one who showed his loving support and presence, another who helped his confidence and professional identity blossom and a third who taught him to listen in a different way.  They discuss the philosophy of giving, being mindful of ego, how culture is built on human connection not executive function and the concept of how leaders make people think, act and feel.

In Season 3, Ep 47 of the Best Boss Ever podcast, Christine interviews James Vasquez, Entrepreneur and Owner of Learn How to Start a Business.  James speaks about two key bosses that helped formulate his way of thinking as a leader.  He shares stories about a leader who was an effective written communicator and at stressful times ineffective, as well as a leader who showed fairness and extreme integrity.  They discuss looking at the process and taking the energy off blaming the people, as well as the power of gratitude and empathy and how this sets a positive mindset and culture of a business.

Season 2, Ep 46: Part two of the best stories from the second season of the Best Boss Ever podcast - Christine's guests continue to share their stories and qualities of great leaders.  This recap highlights how best bosses impart knowledge, show curiosity, embrace the power of connection, inspire and motivate their teams, create a safe psychological environment and are democratic and purpose driven leaders who positively impact engagement, culture and retention.

Season 2, Ep 45: Part one of the best stories from the second season of the Best Boss Ever podcast - Christine continues interviewing guests in various industries to hear what character traits best bosses embody.  This recap highlights stories of bosses who were empowering, truly listened, built confidence, encouraged individuality, galvanized their teams to do their best and how great leaders attract good people and leave a leadership legacy.

In Season 2, Ep 19 of the Best Boss Ever podcast, Christine interviews Tonya Campbell, VP Mobile Advice Team at Scotiabank again and asks what she's doing to be a best boss and what are some of the challenges?  Tonya discusses how she emulates her best bosses by building a foundation of trust in her employees and giving the gift of feedback that comes from a genuine place of wanting to help a person grow.  They share stories about communicating with different generations, the impact of delivering and receiving real-time feedback and how not getting feedback is like not being told you have broccoli between your teeth.

In Season 2, Ep 18 of the Best Boss Ever podcast, Christine interviews Mark Cox, Founder of In the Funnel.  Mark speaks about his best boss, who was someone he competed against and looked up to prior to working for him.  He shares how this boss made sales management look easy, pushed him out of his comfort zone and taught Mark to think strategically through a deal.  They discuss how new leaders in sales often have short runways, the maturity that happens in mid-level roles, how it takes time, effort and intention to be a great leader and the positive domino effects of a best boss.

In Season 2, Ep 17 of the Best Boss Ever podcast, Christine interviews Michael Pilla, Founder of Pilla Creative Marketing.  Michael shares stories about his two best bosses that trusted him, supported him and gave him lots of leeway to be creative and try new things - these bosses got the best out of him and he was able to make a larger impact to the business as a result.   They discuss toxic narcissism, treating people as people, the importance of knowing your audience and the pack psychology of dogs and humans who look for a leader to be in charge.

In Season 2, Ep 16 of the Best Boss Ever podcast, Christine interviews Elise Steffe, Development Director at Special Gifts Theatre.  Elise currently works for a best boss in the non-profit space who embodies the 'family first' value, understands that people have a life and responsibilities, leaves time for the impossible ideas and makes her employees feel supported, connected and respected.  They discuss the benefits of proactive recognition especially when employees go above and beyond, how motivation impacts mental and emotional efficiency and Elise shares the Steve-isms she learned from a former great leader Stephen Falk, who lived and breathed these mantras.

In Season 2, Ep 15 of the Best Boss Ever podcast, Christine interviews Christine Andrew, Managing Director of Strategy and Digital at KPMG.  Christine talks about her best boss who instilled confidence in her to do something different, was great at seeing people as people and not just employees - especially during the pandemic.  She listened and acknowledged everyone and their input, realizing that great ideas can come from anywhere.  They discuss the importance of democratic leadership, feeling valued and respected in the workplace, intentionally tapping into out of the box thinking and the idea of leaving positive cookies.

In Season 2, Ep 14 of the Best Boss Ever podcast, Christine interviews Jonathan Needham, VP, Director and Lead, ETF Distribution at TD Asset Management.  Jonathan speaks about his best boss Jason McIntyre, who has a relentless passion for the business, is an uplifting and authentic role model with a competitive but fun sports coach leadership style.  They discuss how great leaders are inspiring, spot talent and go after it, challenge you to push past your limits, have a winning mentality and lead best by example.

In Season 2, Ep 13 of the Best Boss Ever podcast, Christine interviews Pam Allen, soon to be CEO at MD Management.  Pam talks about her best boss that thoughtfully reflected when she brought ideas and opportunities to the table.  When she asked for what she wanted, he gave her confidence, allowed her to play big and gave her the space to build her role and her team.  They discuss how leaders need to be curious about their people, the theory of scarcity vs abundance and how great leaders want the best for you and multiply those around them.

In Season 2, Ep 12 of the Best Boss Ever podcast, Christine interviews Jennifer Laidlaw, Country Head at 30% Club and Exec in Residence at Toronto Metropolitan University.  Jennifer speaks about the qualities best bosses have to inspire and enable greatness, specifically their passion to uncover, align and recommit to an organization's original purpose to have the impact they were designed to have.  They discuss how one person can spark a huge shift in culture and how resiliency, engagement and trust in leaders impacts retention - Jennifer also shares the 5 true marks of a great leader including 'lift heavily as you climb'.

In Season 2, Ep 11 of the Best Boss Ever podcast, Christine interviews Atul Tiwari, CEO at Cult Wines Americas.  Atul shares his experience with his best boss who was a great mentor, found the good in anything and anyone, shared his knowledge and taught Atul about the obligation great leaders have to develop people.  They discuss the power of inclusiveness in social settings, building friendships and engagement at work, the importance of active listening and fostering an environment where people can express their opinion in a constructive way.

In Season 2, Ep 10 of the Best Boss Ever podcast, Christine interviews Risa Crandall, SVP CPG Strategy & Sales at Aki Technologies.  Risa speaks about her experience working at the New York Times under her best boss Barbara Litrell, who thrived in a male dominated industry but was thoughtful, considerate and encouraged Risa to embrace her individuality and to bring in her personality, style and passion.  They discuss the value of storytelling, collaboration, how supportive leaders garner loyalty and talk about not losing yourself by conforming to a box that doesn't fit.

In Season 2, Ep 9 of the Best Boss Ever podcast, Christine interviews Rick Renaud, President & CEO of Renaud Consulting.  Rick's best boss took him under his wing, was a father figure to him and has made him a better person and leader.  This boss left a lasting impression by bringing humour and fun into the workplace, treating his employees like family and making everyone feel individually important and appreciated.  They share stories about the value of a great customer experience, discuss the butterfly effect and how employees go the extra mile for a great boss.

In Season 2, Ep 8 of the Best Boss Ever podcast, Christine interviews Mary Shannon, Inside Sales Manager at Manulife.  Mary shares stories about her best boss who changed her career path by taking a chance on her and led her on the track to sales.  Jasmina Garbus was invested in her team's development, recognized strengths in others and motivated and empowered her team.  They talk about the importance of networking, excellent communication, building culture and relationships as well as the best simple advice for all leaders. 

In Season 2, Ep 7 of the Best Boss Ever podcast, Christine interviews four leaders from Rangle - Cindy Diogo, Dawn Jardine, Cher Timmins and Catherine Marchand.  Each of them share stories, experiences and qualities they've seen in leaders such as radical candour, empathy, unwavering trust, authenticity, and leaders who meet you where you are.  They discuss the importance of psychological safety, being an advocate for other women especially in tech, fostering the next generation of leaders, having space to be creative as well as attracting and retaining the best people in this current war for talent.  

In Season 2, Ep 6 of the Best Boss Ever podcast, Christine interviews Jeff Barrett, Founder of Blue Mountain Wild School.  Jeff speaks about his experiences guiding expeditions in Antarctica and The Arctic, being a landscape architect, leading wilderness adventures and his deep love for wild spaces and places that influenced him to start the Blue Mountain Wild School where children are taught to be their own pilot and learn natural consequences.  They talk about personal accountability, teaching leadership by leading yourself, the lessons from failure, the core values of leadership and how these values can be taught early by learning grit, problem solving, adaptability, perseverance and resilience through nature.

In Season 2, Ep 5 of the Best Boss Ever podcast, Christine interviews Stephanie Wolfe, Strategic Business Leader, Financial Literacy Advocate and Strategic Advisor, Women's Segment at BMO Private Wealth.  Stephanie mentions 4 best bosses - the confidence builder, the heart centred leader, the visionary and the tweaker who all shaped who she became in her career and as a leader.  They talk about being willing to share your thoughts, ambitions and challenges which helps best bosses support you, being challenged to do things in a non-traditional way and how talent and output are the return on investment of having the best boss ever.

In Season 2, Ep 4 of the Best Boss Ever podcast, Christine interviews Omnia Helbah, Senior Manager of Talent and Organizational Development at the Ontario Ministry of the Attorney General.  Omnia speaks about several bosses that spoke encouragement and belief into her career by having unwavering trust in her and by giving her opportunities to take risks like presenting to a leadership team for the first time at the age of 23.  These leaders saw her potential, supported her, removed roadblocks and gave her executive access to skyrocket her confidence and career.  They talk about representation of marginalized communities, navigating a career with a big family and how the best bosses recognize we are all human.

In Season 2, Ep 3 of the Best Boss Ever podcast, Christine interviews Bea Lozinski, VP Talent & Total Rewards at Magna.  She speaks about her best boss Jan Baan, whose motto was 'my success is our success' and was an inspiring individual that focused on giving people development opportunities.  Jan helped Bea realize that her biggest value was her ability to dream and innovate which leads to discussion on the culture of innovation that attracts and retains the best people.  They talk about leaving a leadership legacy to be proud of and how great leaders impact and enrich those around them.

In Season 2, Ep 2 of the Best Boss Ever podcast, Christine interviews Laura Todd, Sr. Manager, Logistics & Customer Operations at Baxter International. Her best boss story begins when and after Fiona interviewed her. Laura was offered the job within three to four hours, which created a terrific first impression of confidence and decisiveness. Laura went on to really appreciate and value the diversity of talent of Fiona's team. The Best Bosses Ever possess many of these and other skills. Also, Laura shares the ONE tip Fiona excels at to attract and retain excellent, interworking talent at Baxter. 

On Season 2, Ep 1 of the Best Boss Ever podcast, Christine interviews Chris Gruits, Executive and Artistic Director at Penn Live Arts.  He speaks about two bosses who ignited passion and purpose through context, curiosity, and collaboration.  Additionally, he shares how these bosses effectively and consistently communicated their mission to define the future clearly.  In turn, their teams were motivated and empowered to be successful.  They also discuss the value of leaders who cultivate talent and leverage their professional network to support and develop their people.  

Ep 25: Part two of the best stories from year one of the Best Boss Ever podcast.  While Christine expected to hear about amazing traits in leaders, her guests opened up and shared their stories of vulnerability and authentic leaders that believed in their people, challenged them, found their passion and brought out the best in them.  Here's the second recap of the best stories and qualities that make a Best Boss Ever.

Ep 24: Part one of the best stories from the first year of the Best Boss Ever podcast.  Christine started this passion project in 2021 to find common themes in great leadership.  What she got from her guests was amazing stories of trust, caring, empowerment, support, and engagement.  Here's the first of two recaps of the best stories and traits that make a Best Boss Ever.

Ep 23:  Bonus episode where Christine is interviewed by Jenelu Payne for the Parentpreneurs Guide to Generational Wealth Summit 2021 where they discuss best practices for parentpreneurs to build good work habits especially working at home during a pandemic and best wealth practices to make more clear and conscious decisions for your business.  Christine shares her personal work-life-wisdom and discusses stress management, burnout and teaching kids how to fish to build their own wealthy legacy.

Ep 22: Christine interviews Kim Fletcher, VP Philanthropy and Partnerships at World Vision as she speaks about a best boss that was a servant leader, led from the ground up and set time in her calendar for coaching and supporting her team.  She shares stories of this leader who forever impacted her for the better, used a drip, drip approach to infuse ongoing learning and gave Kim great advice like lead yourself first since you can't always control the outcomes in your life.  Christine and Kim discuss key leadership essence, scalable and repeatable learning and how best bosses build high performing teams that cross the line together.

Ep 21: Christine interviews Rob Hartnett, Regional Leader at Proteus Leadership, author and host of the It's All Possible podcast as he mentions many best bosses but focuses on Kim Hamilton, who fought for Rob and supported him as he would break the rules at HP.  Rob discusses how Kim was a low key leader who built non-dependent, empowered teams and shares stories about motivating teams and how leaders should be authentic and approachable.  Christine and Rob talk about the secret sauce of leadership, the bottom line impact of a great leader and how creating a culture of psychological safety leads to diversity and innovation.