Delta CX Podcast

Abby discusses information architecture, diagrams, and her new book.  We had an impromptu surprise diagram critique session of a "Jobs To Be Done" job types map.  This one ended up a bit visual, so I suggest watching the YouTube version if possible: https://youtu.be/zF07B3lVyos -------   Like, comment, subscribe, and tell friends about Delta CX on YouTube, please!    Find out more about Delta CX: https://deltacx.com  Join the free Delta CX community on Discord: https://deltacx.link/discord  Join the free Delta CX community on Slack: https://deltacx.link/joinslack  Follow on Linkedin: https://www.linkedin.com/company/delta-cx/    If you're interested in one-on-one coaching with Debbie, everybody gets 30 min for free (once). https://deltacx.link/coaching     All other links like our events calendar, how to send stuff in, portfolio reviews, etc. https://deltacx.com/links

Reading and discussing my Medium article on this topic. https://rbefored.com/should-product-managers-do-user-experience-research-or-design-1358d452f488 Watch on YouTube: https://youtu.be/-AkdaAsRL7c ------- Like, comment, subscribe, and tell friends about Delta CX on YouTube, please!

(This one might not work as an audio podcast. You might want to watch the YouTube version if possible to see what we see. https://youtu.be/YVgNzYG6oCU ) The always awesome Hang signed up for a LinkedIn Recruiter account. Let's see what they see, and use that knowledge to be smarter about LinkedIn and UX and CX jobs.   -------   Like, comment, subscribe, and tell friends about Delta CX on YouTube, please!    Find out more about Delta CX: https://deltacx.com  Join the free Delta CX community on Discord: https://deltacx.link/discord  Join the free Delta CX community on Slack: https://deltacx.link/joinslack  Follow on Linkedin: https://www.linkedin.com/company/delta-cx/    If you're interested in one-on-one coaching with Debbie, everybody gets 30 min for free (once). https://deltacx.link/coaching     All other links like our events calendar, how to send stuff in, portfolio reviews, etc. https://deltacx.com/links

Are you curious about transitioning from academia to UX? Alaina will be here to tell us about her experience and give her advice. You can also check out her new book. https://www.amazon.com/What-Wish-Knew-Thriving-Graduate-ebook/dp/B09TTXWG3M All links related to the live stream: https://deltacx.com/links Watch on YouTube: https://youtu.be/acHcoSnwP3I

I'll be reading my article and turning it into a live discussion. https://rbefored.com/ux-research-without-a-hypothesis-and-for-products-that-dont-exist-yet-6133b6f59203 All links related to the live stream: https://deltacx.com/links Watch on YouTube: https://youtu.be/NYtfLtynSxg

This was our show with Hang Xu. My internet died a bit there, but this was the version that was recorded locally on my computer. All links relating to the show: https://deltacx.com/links Watch on YouTube: https://youtu.be/800sDjuMKoQ

Considering a UX bootcamp? Let's talk about how I would select one, and then how I would get my money back afterwards. All links related to the live stream: https://deltacx.com/links Watch on YouTube: https://youtu.be/hKgaP7PbSFY

I'll be reading my latest Medium article, and we'll discuss it. https://rbefored.com/ux-roles-need-ux-managers-a9fc2dda1e17 All links related to the live stream: https://deltacx.com/links Watch on YouTube: https://youtu.be/4GedQh_gtgI

I'll be reading Nick Foster's "On Design Thinking" Medium article, and we'll discuss it. https://medium.com/@fosta/on-design-thinking-8426ecf328b3 We had more time so we also ready my article, "2 Opportunities To Tell Companies They're Doing CX/UX Incorrectly" https://rbefored.com/2-opportunities-to-tell-companies-theyre-doing-cx-ux-incorrectly-c36089d88888 All links related to the live stream: https://deltacx.com/links Watch on YouTube: https://youtu.be/Uwrb-ymJ1fw

Meet more people who've struggled to find a job in UX. Lots of great ideas and advice in here! All links related to the live stream: https://deltacx.com/links Watch on YouTube: https://youtu.be/i35wZjXo2RU

So many of you have questions about being a freelancer or contractor, or starting your own small business. Some of you have already learned the hard way how things can go wrong without contracts, insurance, and other important things. American lawyer Jay Russ joins us today to answer common questions. All links related to the live stream: https://deltacx.com/links Watch on YouTube: https://youtu.be/-3-M-Rc70bQ

The #1 question I get, especially from those trying to find their first UX job is: how can my portfolio stand out? Let's talk about HOW. All links related to the live stream: https://deltacx.com/links Watch on YouTube: https://youtu.be/6szSmu_MUZo

Join our panel guests as they talk about their lows and highs in trying to find their first UX job. How long did it take? What worked and didn't work? Come ask your questions and share your comments! All links related to the live stream: https://deltacx.com/links Watch on YouTube: https://youtu.be/kOGUjBO4JOY

Writing? Want to write? Come learn! We'll be talking about the Medium Partner Program, putting courses on Udemy, publishing to Amazon and Kindle, sometimes shady contracts with publishers, and running your own online courses. All links related to the live stream: https://deltacx.com/links Watch on YouTube: https://youtu.be/9Q6iy4W6rz0

Why aren't more UX newbies getting entry-level jobs with training, support, and coaching? Who are those jobs going to instead, and it we want to point fingers, who is to blame? UX newbies are right: there are gatekeepers, but they are not who juniors often THINK they are. The blame is on the wrong people. It's time to name names and call out who is actively working towards UX Extinction. All links related to the live stream: https://deltacx.com/links Watch on YouTube: https://youtu.be/gGfxmrLs6Ms

Let's look at what's been predicted for 2022 as hot or trendy. Do you think it'll happen? Last? Is it really a trend? All links related to the live stream: https://deltacx.com/links Watch on YouTube: https://youtu.be/iQ70DMVtBRE

Let's discuss Lean and what it really means... or should mean! Based on my article https://rbefored.com/real-lean-and-nouveau-fake-lean-are-opposites-57a5cdf1b322 All links related to the live stream: https://deltacx.com/links Watch on YouTube: https://youtu.be/OrUWM6YCD6c

I'll be reading my new Medium article, taking questions and comments, and opening it up for discussion. We'll also be talking about critical thinking, and how someone people manipulative language (and you) so that you shut off your critical thinking.  Also, is design thinking a cult? It sure can sound that way. Let's dive in. https://rbefored.com/was-design-thinking-designed-to-not-work-791a08bf32bd   All links related to the live stream: https://deltacx.com/links   Watch on YouTube: https://youtu.be/VJmBefUZ-WE

Michele Ronsen from CuriosityTank.com will be telling us all about ResearchOps! All links related to the live stream: https://deltacx.com/links Watch on YouTube: https://youtu.be/ElGaEPcNpqM

Time for critical thinking about "The Lean Startup" book and what came from it including MVPs, shipping fast, and the Lean UX book, which picked up where Lean Startup left off. https://rbefored.com/the-lean-startup-is-outdated-drop-everything-that-comes-from-it-9bebdd328bfd All links related to the live stream: https://deltacx.com/links Watch on YouTube: https://youtu.be/3ysvcQMBJ9U

Taking piles of live questions about CX and UX freelancing, contracting, and starting your own agency. Watch on YouTube: https://youtu.be/Bk0Svi2NI30

Join our panel of experienced UX pros Sophie, Salomon, and Julia. Learn what working in UX is really like.  Watch on YouTube: https://youtu.be/m52YyR9cZx0 All links related to the live stream: https://deltacx.com/links

Nearly all UX education courses, programs, degrees, videos, and more are making the same mistakes. Let's look at 2 ideas I have on how to fix them. Watch on YouTube: https://youtu.be/GDDoyQwYgKY All links related to the live stream: https://deltacx.com/links

Let's discuss how CX, UX, and Agile can work better together. All links related to the live stream: https://deltacx.com/links   Watch on YouTube: https://youtu.be/lndEnrrcJNg

People wonder how UX can get a seat at the table. CX/UX doesn't need a seat at the table. We ARE the table. All you have is the customers' experiences. That's what your company sells. Let's talk about it! Plus a preview of a new series I'll be starting soon on the YouTube channel. Watch on YouTube: https://youtu.be/AeNAJmedJQU

Today we'll be talking about the difference between being feature-oriented and being task-oriented. Plus Q&A time.

Come hear special guest Sophie Freiermuth talk about where project and product management are part of our UX work. Sorry about some of her internet blips! Watch on YouTube: https://youtu.be/csyiU3L6ClA

Welcome special guest Bettinna to help us learn at least the basics :) about blockchain, cryptocurrencies, and NFTs... and how these tie to UX. Sorry for some of the audio blips!   Watch on YouTube: https://youtu.be/GU6tie2vibA

3 more UX pros join us today to tell us what day to day UX work is really like. Ask your questions live through YouTube [youtube.com/c/DeltaCX] or LinkedIn. Panel #1 was episode 124. https://youtu.be/iyC8egfbaqY   Watch on YouTube: https://youtu.be/4FwBWU6SsL8

Join guest Julia DeBari as we suggest some questions you should ask during interviews. Let's make sure the place interviewing you is really where you want to work!  Slides in PDF form: https://drive.google.com/file/d/1EcxbJGoCErIul4lkEiZxzrMxj0LFjqxt/view?usp=sharing Watch on YouTube: https://youtu.be/OEmohwlbfwo

Join guest Lee Andrese as we give tips and advice on better interviewing. How to give more concise but compelling answers to interview questions. :) Watch on YouTube: https://youtu.be/HvVZ0OCMZR0

You've been sending in lots of programs. Let's take a look if any seem good! We previously did this in episode 110 with another bunch of programs. https://www.youtube.com/watch?v=wqU8AUNu7MQ #NotSponsored - None of these programs asked to be discussed or paid me. And rightfully so since most were awful. :) This one looked at a lot of websites so you might want to check it out on YouTube: https://youtu.be/YA-6yt6VgMU

Apologies! We had multiple audio and video problems during this show. But the info was great and I hope you will give it a listen anyway! Join guest Michele Ronsen from Curiosity Tank as we discuss improving your UX Research storytelling! Michele's event: https://www.eventbrite.com/e/improve-your-ux-research-skills-with-ask-like-a-pro-registration-167534320663?aff=ebdssbonlinesearch   Watch on YouTube: https://youtu.be/eF7RN-2T0iY

Can you really get a UX or UI job without education, knowledge, experience, qualifications, a degree, a certificate, or a portfolio? Many videos and articles say that you can.  But critical thinking is critical :) to UX work... are these videos really showing you the path to getting a UX job without qualifications? Or does the title claim that and the video delivers a different message? Tune in to hear about which of these articles and videos are clickbait that you shouldn't believe. And please subscribe to our YouTube channel for free CX/UX lessons, advice, and answers. We're live roughly 4 times a week at 6:30pm Central Europe time. Watch on YouTube: https://youtu.be/TFYXiHACnck

Is UX all workshops and sticky notes and delight? Join 3 live panelists who will talk about their real day to day experiences working in UX. It might not be what you thought our work is like! Thanks to Shaleen Sachdeva, Michelle Pakron, and Wilson Thai for being our panelists! Watch on YouTube: https://youtu.be/iyC8egfbaqY

Answering your questions and giving advice on planning, recruiting, and executing moderated and unmoderated UX research. Watch on YouTube: https://youtu.be/hHCb_Jj6gUo (quick note: episode 122 didn't turn out as planned and won't be added to this podcast)

Michele Ronsen discusses assessing your job's situation, improving UX maturity where you can, getting research buy-in, and learning during job interviews if you they support research. She also explains her definition of "democratizing research"... and it might not be what you think! :) Watch on YouTube: https://youtu.be/e-FjeMF43MY (quick note: episode 122 didn't turn out as planned and won't be added to this podcast)

Join us live for a very special guest, Vivianne Castillo. We'll be discussing her HmntyCntrd endeavors, self care, personal trauma, and workplace trauma. Watch on YouTube: https://youtu.be/kFgL_D8vpfg

Welcome our special expert guests Jessica Smith and Suzanne Richards. Watch on YouTube: https://youtu.be/YuDnLaAfvVE

I'll be reading my new Medium article and taking your feedback and questions live! https://medium.com/delta-cx/the-coming-cx-ux-correction-and-shift-19b23ed8af22  This turned into a lovely conversation with the people in the chat rooms. Thanks, everybody! Watch on YouTube: https://youtu.be/ofAsdGOkBoM

Join guest Stephanie Walter to learn about working in Enterprise UX!   Watch on YouTube: https://youtu.be/cvwI-SSXTjY

Part 2... Episode 115 was part 1... https://youtu.be/u6pGxpU133w  These are my new slides on understanding Agile and Lean, how we can use those principles, how we can speak the business' language, and get that seat at the table. Pop the popcorn! Watch on YouTube: https://youtu.be/ZVddRkPt4ak Chapters: 0:00 Introduction 01:54 Understanding Lean and Agile (slides on Lean) 13:13 Agile, In General 27:10 "Big Design Up Front" 38:23 SAFe Agile Is Quite Possibly The Worst 45:22 Making CX and UX More "Agile" and "Lean" 1:12:48 Additional Advice 1:25:53 Warning: You're Gonna Need Resilience 1:34:54 Transforming Companies Toward Customer-Centricity 1:35:08 Speaking The Business' Language 1:47:39 Time Estimation 1:55:37 CX and Customer-Centricity 02:09:26 Where Do We Start? 2:18:06 Maturity Is Customer-Centricity

This is part 1 of a 2-part presentation, "Transforming Towards Customer-Centricity." Part 2 next Wednesday will be about what Agile and Lean really are (might not be what you think), and how we can use those principles in our strategies, planning, and work. Chapters: 0:00 Theme Song and Intro 02:15 We're In Trouble 07:10 Aspirologies™:The Newest Forms of Evangelism 21:43 Lean UX Is Neither Lean Nor UX 51:37 “Democratize,” “Decentralize,” Retrofit, and “Upskill” 1:14:49 Aspirologies: Costs and Budgets 1:23:57 What To Do Instead of Aspirologies 1:34:15 Delta CX Ideation Workshop 1:43:37 Delta CX Risk Mitigation Workshop   Watch on YouTube: https://youtu.be/u6pGxpU133w Marked explicit for a few swear words.

Join Daniel Engelberg as he gives his advice for juniors and advanced practitioners when it comes to getting access to real users for your research and testing. Watch on YouTube: https://youtu.be/fiFSoqIcZJ8

We did a live panel discussion on the Google UX Design curriculum and program. Joining me are three people who each took most of it. Shaleen Sachdeva, Madalina Galie, and Geoffrey Crofte. Spoiler: way more cons than pros. Madalina's Medium article: https://madalinagalie.medium.com/is-this-the-peak-of-flawed-online-ux-certification-programs-cb5e5ad66acb Watch on YouTube: https://youtu.be/oCwl_IyjhTc

My new Medium article about how we have to start undoing what's been undoing our industry. I'll take live questions and comments as I go. https://deltacxdebbie.medium.com/ux-and-evangelism-undoing-whats-undoing-ux-8eecfb3a3b6f Watch on YouTube: https://youtu.be/FrhwwFiY3Kw

My new Medium article, and taking live questions, comments, and disagreements. https://medium.com/delta-cx/2-year-prediction-for-cx-ux-professions-b6e85baef936   Watch on YouTube: https://youtu.be/TgeaGVRNG7c

Today's the day I look at educational curricula and tell you if any of these look good. I have a long list people have been sending in for weeks! I started with a slide about how you can determine if any course is a good one. Then I gave a disclaimer about how I was going to assess programs. Then we looked at over 20 programs.   Watch on YouTube: https://youtu.be/wqU8AUNu7MQ

This is my 2021 conference presentation for non-CX/UX audiences. Learn how we can push for greater customer-centricity and therefore CX/UX maturity at our workplaces. Sorry for the early technical difficulty. It gets cooking around 3 min 20 sec in.   Watch on YouTube: https://youtu.be/WFkXPFWbQ9k

Join Ben Smithwell for a smart and snarky look at the endless definitions and uses of design thinking. I got so excited by the premiere of my new theme song that I forgot to say HI I'm Debbie from Delta CX. We're a full service CX and UX agency. :) This is marked explicit since we did use some swear words.   Watch on YouTube: https://youtu.be/ltkhvScFXn0

Learn how to transition into research from Michele Ronsen! Resources mentioned: Sign up for Fuel your Curiosity, my monthly-ish newsletter for user researchers and other curiosities. https://curiosity-tank.ck.page/1a8928f540 Should I join an established UX team or build my own? (Fuel Your Curiosity Newsletter about accessing UX Maturity) https://www.curiositytank.com/blog/should-i-join-an-established-ux-team-or-build-my-own Kill 3 birds with 1 stone (Fuel Your Curiosity Newsletter about building UXR portfolios) https://www.curiositytank.com/blog/kill-3-birds-with-1-stone Ask Like A Pro UXR learn-by-doing workshops. Check out the three ways to participate. https://www.curiositytank.com/workshops Is ‘Ask Like A Pro Right for Me’ Q&A Event with Alumni on May 3, 2021. Register for this free event here. https://www.eventbrite.com/e/improve-your-ux-research-skills-with-ask-like-a-pro-registration-151497764893   Watch on YouTube: https://youtu.be/WblmPNMrzF4