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Five years ago, back in Episode 29, Misty Phillip joined me to share her incredible freedom journey, her ministry, and the Bible study that God had placed on her heart. It has been amazing to watch how God has continued to guide her steps, and I couldn't be more excited to welcome her back to the podcast!This time, we're talking about a topic that affects every single one of us—Artificial Intelligence.Misty's newest book, The Trojan Horse of the Digital Age: Why Christians Must Discern AI, challenges believers to think critically about the technology we're using every day. AI isn't going away, so how do we use it wisely while remaining firmly rooted in God's Word?In this conversation we discuss:Misty's unexpected journey from ministry into cybersecurity and AI.Why AI is a powerful tool—but should never replace biblical wisdom.The importance of protecting your personal data and digital footprint.The growing concerns surrounding AI, surveillance, and data collection.How AI is impacting children, education, mental health, and relationships.Why parents need to understand how their children are using AI.Deepfakes, misinformation, and learning to recognize truth in a digital world.The importance of community, discernment, and walking closely with the Holy Spirit.Practical ways Christians can use AI responsibly to save time while continuing to seek God first.One of my favorite reminders from this conversation is that AI can be used for good or for bad—just like many other tools. The key is not fear, but discernment.As technology continues to advance, we must stay anchored in God's Word so we can recognize truth, guard our hearts, and wisely steward the tools He's placed in our hands.Misty reminds us that no artificial intelligence will ever replace the wisdom that comes from the Holy Spirit.Bio:Misty Phillip is a Christ-follower, author, speaker, and advocate for faith-driven discernment in the digital age.As COO of TrilogyWorks, a boutique technology firm specializing in cybersecurity and AI-driven solutions, Misty brings real-world expertise to the conversation about technology and faith. She's not theorizing from the sidelines—she's in the arena every day.Misty is the award-winning author of The Struggle is Real, But So is God and Spark Your Influence, and co-author of Upskill or Die: Thriving in the AI Revolution. She founded Spark Media, a platform that empowered Christian podcasters through conferences, publications, and community for over two decades.A homeschool mom of three sons for more than twenty years, Misty understands firsthand the challenges families face in raising the next generation. She has hosted multiple podcasts including It Is Time to Stand Up, Upskill or Die, and By His Grace, and speaks nationally on topics at the intersection of faith, family, and technology.Misty believes the church is not called to hide from the future—but to shape it with wisdom, courage, and unshakable faith.Anchor Verse2 Timothy 1:7Connect with Misty:Website: https://www.mistyphillip.comIG: https://www.instagram.com/mistyphillip/Episode #29: https://open.spotify.com/episode/2ZzPuu20Dss8i3ml0oIo2Y?si=g0cFx2lVTPiDePKe7bz3_Q***We love hearing from you! Your reviews help our podcast community and keep these important conversations going. If this episode inspired you, challenged you, or gave you a fresh perspective, we'd be so grateful if you'd take a moment to leave a review. Just head to Apple Podcasts or wherever you listen and share your thoughts—it's a simple way to make a big impact!***
Parte 3 di 4"Tre voci dall'economia, dalla politica e dalla vita sociale"Una voce dalla vita sociale: Angela Simone, biotecnologa ed esperta di public engagement e metodi partecipativi, collaboratrice di Fondazione Bassetti per progetti europei sulla Open and Responsible Research and Innovation (ORRI).Una voce dalla politica: Giuseppe Aceto, già ricercatore in etica dell'intelligenza artificiale presso il CERN e promotore del progetto "Relatronica".Una voce dall'economia: Selena Brocca, Direttrice generale di Upskill 4.0Swiss Corner by MEETMilano, 25 giugno 2026Un appuntamento del Consolato generale di Svizzera a Milano, Fondazione Giannino Bassetti e Swiss Chamber che chiude “The New Atlas of Digital Art 2026”, il programma di MEET Digital Culture Center dedicato all'arte digitale e all'immersività.L'innovazione ci “immerge” da ogni lato. Ma a quali condizioni, dentro questo mondo, possiamo ancora dirci soggetti e non solo destinatari? È la domanda che attraversa le due giornate di MEET. La Svizzera, partner di MEET, propone una parola: soglia.La partecipazione, anche politica, è sempre una questione di soglie.
Swiss Corner by MEETMilano, 25 giugno 2026Un appuntamento del Consolato generale di Svizzera a Milano, Fondazione Giannino Bassetti e Swiss Chamber che chiude “The New Atlas of Digital Art 2026”, il programma di MEET Digital Culture Center dedicato all'arte digitale e all'immersività.L'innovazione ci “immerge” da ogni lato. Ma a quali condizioni, dentro questo mondo, possiamo ancora dirci soggetti e non solo destinatari? È la domanda che attraversa le due giornate di MEET. La Svizzera, partner di MEET, propone una parola: soglia.La partecipazione, anche politica, è sempre una questione di soglie.La soglia necessaria linea del tempo:00:00:12 "Saluti introduttivi per spiegare perché abbiamo aderito all'iniziativa"Stefano Lazzarotto, Console generale di Svizzera a Milano00:04:27 Maria Grazia Mattei, Fondatrice e Presidente MEET Digital Culture Center00:14:00 Francesco Samorè, Segretario generale Fondazione Giannino Bassetti00:19:50 Fabio Bocchiola, Presidente Swiss Chamber e Amministratore Delegato Repower Italia00:24:10 Keynote "La soglia necessaria. Una domanda che eccede l'arte"Stefano Lazzarotto, Console generale di Svizzera a Milano00:39:50 "Tre voci dall'economia, dalla politica e dalla vita sociale"modera Francesco Samorè00:42:20 Angela Simone, biotecnologa ed esperta di public engagement e metodi partecipativi, collaboratrice di Fondazione Bassetti per progetti europei sulla Open and Responsible Research and Innovation (ORRI)00:55:50 Giuseppe Aceto, già ricercatore in etica dell'intelligenza artificiale presso il CERN e promotore del progetto "Relatronica"01:07:00 Selena Brocca, Direttrice generale di Upskill 4.001:18:18 Conversazione del panel01:34:00 Riflessione di chiusura di Piero Bassetti, Presidente Fondazione Giannino Bassetti01:56:15 Conclusioni di Nicola Felder, Console generale aggiunto di Svizzera a Milano
We all feel the urgency: learn to use AI, or risk falling behind at work. And we all know there's an upside: AI can reduce tedious tasks, streamline operations, and boost output. But knowing is half the battle (maybe even less) and implementing AI needs to happen across an entire organization. So what does it take to start?Well, here at WaitWhat (the company behind this podcast!) we paused all operations for three days to find out. From editorial curation to visual design to event planning, we split into teams for an “AI Sprint.” And this Pioneers of AI episode takes you to the starting blocks on the track with us, as we test new tools, discover their limitations, and find where AI can deliver on its promise.Learn more about Pioneers of AI: http://pioneersof.ai/Follow Pioneers of AI on all channels: https://linktr.ee/pioneersofaiSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Most managers think their job is to have the answers.But the managers who create the strongest teams often do the opposite: they ask better questions.The challenge is that under pressure, most of us default to fixing, advising, and jumping in with solutions. And while that may feel efficient in the moment, it can unintentionally shut down ownership, confidence, and independent thinking on our teams.Fortunately, this week's guests explain why coaching doesn't have to mean hour-long development conversations or formal mentoring sessions. Instead, they share how small “coachable moments” in everyday work conversations can transform the way people think, learn, and perform.Laura Ashley-Timms and Dominic Ashley-Timms are leadership experts, executive coaches, and authors of The Answer Is A Question. Their work focuses on helping managers use operational coaching techniques to develop more confident, capable, and engaged teams through the power of purposeful inquiry.In this conversation, we explore how to identify coachable moments, the kinds of questions that build confidence and critical thinking, and why managers who stop rushing to provide answers often unlock far greater performance from their teams.Conversation Topics(00:00) Introduction(02:14) Why managers default to giving answers instead of coaching(05:27) What makes a moment “coachable”(08:43) How operational coaching builds confidence and ownership(12:08) The difference between helpful questions and advice disguised as questions(14:31) The Ques-Gen framework for asking better questions(18:21) How purposeful inquiry creates new insights and learning(19:27) Questions that unintentionally shut people down(22:20) How to share your ideas without dominating the conversation(24:38) The leadership shift from problem-solver to talent developer(30:10) [Extended Episode Only] How to decide if a situation is truly coachable(33:36) [Extended Episode Only] Why small coaching moments create long-term team growth(35:17) [Extended Episode Only] The growing pressure managers face today(37:24) [Extended Episode Only] Why “accidental managers” are burning out(38:56) [Extended Episode Only] Reframing management as enabling others to succeed
We all feel the urgency: learn to use AI, or risk falling behind at work. And we all know there's an upside: AI can reduce tedious tasks, streamline operations, and boost output. But knowing is half the battle (maybe even less) and implementing AI needs to happen across an entire organization. So what does it take to start?Well, here at WaitWhat (the company behind this podcast!) we paused all operations for three days to find out. From editorial curation to visual design to event planning, we split into teams for an “AI Sprint.” And this Pioneers of AI episode takes you to the starting blocks on the track with us, as we test new tools, discover their limitations, and find where AI can deliver on its promise.Learn more about Pioneers of AI: http://pioneersof.ai/Follow Pioneers of AI on all channels: https://linktr.ee/pioneersofaiSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
We all feel the urgency: learn to use AI, or risk falling behind at work. And we all know there's upside: AI can reduce tedious tasks, streamline operations, and boost output. But knowing is half the battle (maybe even less) and implementing AI needs to happen across an entire organization. So what does it take to start? Well, here at WaitWhat (the company behind this podcast!) we paused all operations for three days to find out. From editorial curation to visual design to event planning, we split into teams for an “AI Sprint.” And this Pioneers of AI episode takes you to the starting blocks on the track with us, as we test new tools, discover their limitations, and find where AI can deliver on its promise. Learn more about Pioneers of AI: http://pioneersof.ai/ Follow Pioneers of AI on all channels: https://linktr.ee/pioneersofai At the center of AI is people, so we want to hear from you! Share your experiences with AI — or ask us a burning question — by leaving a voicemail at 601-633-2424. Your voice could be featured in a future episode!
AI can now answer questions faster, cheaper, and sometimes better than humans. So where does that leave managers and teams?For many leaders, the instinct is to use AI to speed up execution and automate tasks. But the bigger challenge isn't getting faster answers. It's learning how to ask better questions, navigate uncertainty, and create environments where people are encouraged to think critically, experiment, and complement AI.Fortunately, this week's guest explains why the future of work won't belong to the people who always have the right answers but to the teams that know how to explore problems with AI as their partner.Dr. Vivienne Ming is a neuroscientist, entrepreneur, and author of Robot-Proof: When Machines Have All the Answers, Build Better People. Her work focuses on the intersection of artificial intelligence, human potential, and innovation, helping organizations understand which uniquely human skills become even more valuable in an AI-driven world.In this conversation, we explore the difference between well-posed and ill-posed problems, why curiosity and intellectual humility matter more than expertise, and how managers can build teams that think more creatively alongside AI instead of becoming dependent on it.Conversation Topics(00:00) Introduction(03:42) Why AI excels at “well-posed” problems(07:00) The kinds of problems humans still solve best(10:41) Why uncertainty makes managers uncomfortable(13:20) How AI can create the illusion of understanding(15:13) The human skills that become more valuable in an AI-driven world(19:37) What “hybrid intelligence” between humans and AI looks like(23:18) Why curiosity and intellectual humility outperform expertise alone(27:12) How productive disagreement improves team thinking(32:19) [Extended Episode Only] Building resilience, curiosity, and learning through failure(35:48) [Extended Episode Only] Why rewarding “productive mistakes” matters(40:56) [Extended Episode Only] Using constructive criticism to generate better ideas
Follow Emil on LinkedIn & Twitter (X) Learn more about FlashPass: flashpass.com (or search FlashPass upskilling) 00:00 FlashPass: Upskilling for the AI Era 02:08 From Dorm Room to Millions: Emil's Origin Story 03:47 The $65K Summer: Tennis, COVID & Finding His Lane 07:01 What Is FlashPass? Upskilling America for the AI Era 10:27 AI Won't Just Take Jobs — It's a Feature of Progress 12:40 How FlashPass Works: Intake, Upskill, Match 14:44 Bipartisan Support & Scaling to 20% of America 15:29 Building Courses with Industry Partners 16:49 Working with Government & What's Next 18:30 Where to Find Emil Connect with me on:All my linksBecome a guestSign up for RiversideGet Descript #DigitalMarketing #Branding #PersonalBranding #MarketingInsights #SocialMediaStrategy Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
Resilience is often framed as pushing through, staying positive, and powering past challenges.But that version of resilience can backfire, especially for managers trying to support their teams. When leaders jump too quickly into problem-solving or positivity, they can unintentionally make people feel unheard, dismissed, or disconnected.Fortunately, this week's guest shares a more effective approach to building resilience, one that starts with acknowledging what people are actually experiencing and then guides them toward solutions.Jay Abbasi is a leadership coach and former executive who helps individuals and organizations develop resilience, improve performance, and lead through challenges with greater awareness and intention.In this conversation, we explore how to support resilience in others without falling into toxic positivity, practical coaching techniques that help people find their own solutions, and how to lead teams through difficult moments by creating space, trust, and honest dialogue.Conversation Topics(00:00) Introduction(02:18) Rethinking resilience beyond “just pushing through.”(05:46) Why positivity can sometimes make things worse(09:12) The importance of acknowledging what people are experiencing(12:34) Coaching instead of fixing: helping others find their own solutions(16:08) Powerful coaching questions that shift perspective(19:27) Asking permission before giving advice(22:41) Creating psychological safety through active listening(26:15) Supporting individuals without becoming their therapist(29:38) Leading teams through uncertainty and difficult news(32:56) [Extended Episode Only] Supporting team resilience in real time(33:44) [Extended Episode Only] Why “I hear you” matters more than solutions(36:44) [Extended Episode Only] Coaching techniques to unlock better thinking(40:14) [Extended Episode Only] How to lead team conversations during tough moments
ในโลกที่ทุกคนบอกว่าต้อง Upskill ต้องปรับตัว ต้องเก่งขึ้น หลายคนเริ่มรู้สึกว่าการพัฒนาตัวเองไม่ใช่ทางเลือกอีกต่อไป แต่กลายเป็นเงื่อนไขในการอยู่รอด . MM Interview EP นี้ เราได้ชวน คุณหนุ่ม โตมร ศุขปรีชา นักเขียน นักคิด และคอลัมนิสต์ที่อยู่กับโลกของความคิดมาหลายสิบปี มาคุยตรงๆ ว่าความกดดันเรื่องการพัฒนาตัวเองมันมาจากไหน ถ้าเลือกจะช้าลงมีราคาที่ต้องจ่ายจริงไหม และสุดท้ายแล้ว "พอ" สำหรับแต่ละคนควรนิยามจากอะไร . ถ้ากำลังรู้สึกว่าวิ่งอยู่ทุกวัน แต่ไม่รู้วิ่งเพื่ออะไร EP นี้อาจช่วยให้หยุดแล้วคิดได้บ้าง . . #คนทำงาน #missiontothemoon #missiontothemoonpodcast
ในโลกที่ทุกคนบอกว่าต้อง Upskill ต้องปรับตัว ต้องเก่งขึ้น หลายคนเริ่มรู้สึกว่าการพัฒนาตัวเองไม่ใช่ทางเลือกอีกต่อไป แต่กลายเป็นเงื่อนไขในการอยู่รอด . MM Interview EP นี้ เราได้ชวน คุณหนุ่ม โตมร ศุขปรีชา นักเขียน นักคิด และคอลัมนิสต์ที่อยู่กับโลกของความคิดมาหลายสิบปี มาคุยตรงๆ ว่าความกดดันเรื่องการพัฒนาตัวเองมันมาจากไหน ถ้าเลือกจะช้าลงมีราคาที่ต้องจ่ายจริงไหม และสุดท้ายแล้ว "พอ" สำหรับแต่ละคนควรนิยามจากอะไร . ถ้ากำลังรู้สึกว่าวิ่งอยู่ทุกวัน แต่ไม่รู้วิ่งเพื่ออะไร EP นี้อาจช่วยให้หยุดแล้วคิดได้บ้าง . . #คนทำงาน #missiontothemoon #missiontothemoonpodcast
Toxic workplaces come in many different forms that we might not always notice. And because we aren't all affected in the same ways, even the most well-meaning managers can unintentionally contribute to an unhealthy culture if they aren't paying close attention. Aoife O'Brien is an organizational psychologist, leadership expert, and author of Thriving Talent. Her work focuses on helping organizations create environments where people feel psychologically safe, aligned to meaningful work, and able to perform at their best.In this conversation, we explore what actually makes a workplace toxic, practical ways to spot the early warning signs of an unhealthy culture, and clear, everyday actions you can take to foster trust, respect, and psychological safety. Because culture is something you create moment by moment, not something you merely declare.Conversation Topics(00:00) Introduction(02:21) Types of Toxic Workplaces (and How They Develop)(06:17) Why Toxic Cultures Persist and How to Start Changing Them(10:06) A Framework for Building Thriving Workplaces(13:17) Fostering Psychological Safety at Every Level(17:58) Understanding What Actually Drives People at Work(21:05) Meeting Individual Needs(25:54) One Thing Managers Can Do Tomorrow(28:12) Closing Thoughts and Book Recommendations(31:04) [Extended Only] Gaining Awareness of Your Strengths(34:07) [Extended Only] Managing Conflicting Strengths on Teams(37:35) [Extended Only] Structuring Collaboration So Different Strengths Shine
Microsoft has today announced it will double its existing AI and digital skilling commitment in New Zealand, with a plan to train up over 200,000 Kiwis by 2028. The company has observed this training will help many businesses, with survey data showing 59 percent of Kiwi business leaders say productivity must increase. Microsoft's national chief technology officer, Sarah Carney, says upskilling will help unlock more opportunities for New Zealand's future. "Skilling is how you unlock that. Teach people how to use the tools and set them free." LISTEN ABOVESee omnystudio.com/listener for privacy information.
With job cuts, pay pressure and uncertainty affecting many professionals across the UAE, one AI trainer says this could be the exact moment to future-proof your career - not in years, but starting this weekend. Reese Witherspoon has urged women to learn A, but not everyone is on board. Is this a wake-up call or a line in the sand? Family lawyer Madeleine Mendy answers your legal questions from custody to divorce disputes. With classrooms open again from this week, what are your school transport options for the kids? And the optometrist is in to discuss the impact of screen time on eyes.See omnystudio.com/listener for privacy information.
Listen and subscribe to Money Making Conversations on iHeartRadio, Apple Podcasts, Spotify, www.moneymakingconversations.com/subscribe/ or wherever you listen to podcasts. New Money Making Conversations episodes drop daily. I want to alert you, so you don’t miss out on expert analysis and insider perspectives from my guests who provide tips that can help you uplift the community, improve your financial planning, motivation, or advice on how to be a successful entrepreneur. Keep winning! Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed Bamidele Farinre. Founder of No Ceiling Consulting, a biomedical scientist, STEM expert, agile project manager, and advocate for professional development, mentorship, and removing internal and systemic limitations (“ceilings”). They discuss her STEM background, the evolving role of AI in science, the meaning of “no ceilings,” navigating personal and professional barriers, mentorship, setbacks, agile leadership, and how individuals—especially people of color—can create opportunity even in the face of bias and structural limitations.
Listen and subscribe to Money Making Conversations on iHeartRadio, Apple Podcasts, Spotify, www.moneymakingconversations.com/subscribe/ or wherever you listen to podcasts. New Money Making Conversations episodes drop daily. I want to alert you, so you don’t miss out on expert analysis and insider perspectives from my guests who provide tips that can help you uplift the community, improve your financial planning, motivation, or advice on how to be a successful entrepreneur. Keep winning! Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed Bamidele Farinre. Founder of No Ceiling Consulting, a biomedical scientist, STEM expert, agile project manager, and advocate for professional development, mentorship, and removing internal and systemic limitations (“ceilings”). They discuss her STEM background, the evolving role of AI in science, the meaning of “no ceilings,” navigating personal and professional barriers, mentorship, setbacks, agile leadership, and how individuals—especially people of color—can create opportunity even in the face of bias and structural limitations.
Listen and subscribe to Money Making Conversations on iHeartRadio, Apple Podcasts, Spotify, www.moneymakingconversations.com/subscribe/ or wherever you listen to podcasts. New Money Making Conversations episodes drop daily. I want to alert you, so you don’t miss out on expert analysis and insider perspectives from my guests who provide tips that can help you uplift the community, improve your financial planning, motivation, or advice on how to be a successful entrepreneur. Keep winning! Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed Bamidele Farinre. Founder of No Ceiling Consulting, a biomedical scientist, STEM expert, agile project manager, and advocate for professional development, mentorship, and removing internal and systemic limitations (“ceilings”). They discuss her STEM background, the evolving role of AI in science, the meaning of “no ceilings,” navigating personal and professional barriers, mentorship, setbacks, agile leadership, and how individuals—especially people of color—can create opportunity even in the face of bias and structural limitations.
We often think our reactions at work are about what's happening in the moment: a frustrating colleague, a difficult conversation, or a stressful situation.But what if those reactions are actually coming from somewhere else?For many managers, moments of irritation, defensiveness, or emotional overwhelm can feel confusing or even unprofessional. But these responses aren't random and they're not a sign that something is wrong with you.Fortunately, this week's guest explains how our past experiences shape our present-day interactions and how developing self-awareness can help us respond more thoughtfully instead of reacting automatically.Nidhi Tewari is a therapist and leadership expert who helps individuals and organizations build emotional intelligence, navigate interpersonal dynamics, and create healthier, more connected workplaces.In this conversation, we explore why certain people trigger us, how to recognize when your reaction is disproportionate to the moment, and a simple framework you can use to regulate your emotions and lead more effectively. We also discuss how to support team members through difficult moments without crossing the line into becoming their therapist.Conversation Topics(00:00) Introduction(01:41) The Science of Attunement: How We Sync With Others(03:38) Body Language, Energy, and Emotional Contagion(05:11) Attuning to Organizational Culture and Unspoken Norms(06:37) Case Study: Supporting Neurodivergent Teams(08:28) The CHECK-IN Framework for Difficult Conversations(13:32) Attunement in Remote Work: What Changes(15:56) Spotting Behavioral Shifts and Subtle Signals(17:18) Connection Gaps: Why Conversations Break Down(23:27) From Fixer to Explorer + A Story of Great Leadership(32:41) [Extended Episode Only] How to support employees while maintaining boundaries(36:52) [Extended Episode Only] The importance of normalizing and validating emotions(39:21) [Extended Episode Only] The right way to refer employees to additional support
Most AI initiatives don't fail because the technology is wrong; they fail because the humans around it stop thinking as carefully as they used to. In this episode of ThinkCast, recorded from a live session at Gartner CIO Leadership Forum, Gartner Distinguished VP Analyst Mandi Bishop breaks down why so‑called "soft skills" have quietly become the hardest — and most essential — capability to scale in the age of AI. From practical workforce exercises to Mandi's own racing experience, hear how over‑reliance, complacency and automation bias creep in — and how CIOs can rebuild critical thinking, judgment and contextual awareness to turn AI tools into true performance accelerators. You'll learn: Why automation bias is one of the biggest hidden risks in AI adoption How soft skills like skepticism and judgment directly impact AI outcomes Why hands‑on techniques, like hallucination hunts, can build real AI literacy How better prompting reinforces human thinking instead of replacing it What CIOs can do now to operationalize soft skills across the enterprise Dig deeper: Attend a Gartner CIO Conference near you See why Gartner is the world authority on AI Try out AskGartner for more AI-powered insights
We are drowning in advice about AI. Upskill. Adapt. Stay ahead. But underneath all of that noise is a question nobody seems to be asking: what is this actually doing to us? Psychotherapist Michelle Mah works with high-performing professionals navigating exactly this - and what she's seeing in her practice isn't a skills gap. It's exhaustion, dysregulation, and an identity crisis that the productivity conversation keeps skipping over. In this episode, we get into AI anxiety, the psychological cost of being asked to change at machine speed, and why the "adapt or fall behind" message might be making things worse - not better. TIMETAMPS 00:00 - Introduction 01:58 - "Adapt or fall behind" 07:43 - How this anxiety is different from anything before 10:55 - The identity threat underneath the career threat 18:33 - What we should never outsource to AI 21:41 - AI influencers & content 24:35 - Will AI replace therapists? 27:46 - Trust as the new economy 31:13 - Michelle's thesis: what will hold through every disruption CONNECT WITH MICHELLE MAH LinkedIn: https://www.linkedin.com/in/michellemahsg/ Website: https://thecuriousbonsai.com.sg/ CONNECT WITH CHERYL LAU Website: https://cheryllau.com YouTube: https://www.youtube.com/@cheryltheory Instagram: https://www.instagram.com/cheryltheory LinkedIn: https://www.linkedin.com/in/cheryllau WORK WITH CHERYL LAU I produce distinctive and deeply resonant podcasts for leaders and organizations who want their content to command attention, spark meaningful conversations, and attract high-value opportunities. I ensure your podcast isn't just another show in the feed - it's an asset that elevates your authority and moves your work forward. Here are 3 ways we can work together: ✨ 1:1 Editorial Podcast Production ✨ Corporate Podcast Producing & Consulting ✨ Hosting for Corporate Shows Schedule a discovery call for us to explore what working together might look like: https://cheryllau.com/discovery CONTACT Please email hello@cheryllau.com for business inquiries.
What if AI isn't as neutral as you think? In this episode, we unpack the truth about artificial intelligence, discernment, and how to use AI without compromising your faith. Don't miss this eye-opening conversation!Hey friend, this is one of those conversations that honestly stirred my spirit in the best way. I'm sitting down with Misty Phillip to talk about AI—what it is, what it isn't, and why Christians NEED discernment in this digital age.We're not here to create fear; we're here to bring clarity. AI can be an incredible tool, but it can also quietly shape beliefs, influence decisions, and even replace human connection if we're not careful.Chapters[00:00] Podcast Preview[01:22] Topic and Guest Introduction[03:57] Misty's Transition into AI & Tech[06:27] Why AI Could Replace Jobs[07:25] Christian Perspective on AI[08:00] What Is the “Trojan Horse” of AI?[09:59] AI Hallucinations Explained[12:54] AI in Churches & Sermons[14:40] Why Discernment Matters Now[15:58] Deepfakes & Digital Deception[17:15] Staying Rooted in Truth[18:15] Family Safe Word to Avoid Scam[19:30] The Danger of Isolation & Technology[20:50] Screen Time & Digital Boundaries[21:58] AI Addiction & Replacement of Humans[23:28] AI and Mental Health Concerns[24:15] Parenting in the Age of AI[26:28] AI in Health & Medicine[29:30] How to Start Using AI Wisely[32:42] Use AI Without Losing Wisdom[34:53] Free Resources and ConclusionResources mentioned:Free resources + Bible study + Conversation cards: mistyphillip.comThe Trojan Horse of the Digital Age by Misty Phillip on AmazonConnect with today's guest: Misty Phillip is an award-winning author, cybersecurity professional, and dynamic speaker who bridges the gap between faith and technology. As the COO of Trilogy Works, she operates at the forefront of artificial intelligence and cybersecurity, offering a unique perspective on today's rapidly evolving digital landscape.With both the expertise of a tech leader and the heart of a Bible teacher, Misty helps audiences understand how emerging technologies—especially AI—are shaping culture, influencing worldviews, and discipling the next generation.She is the author of several impactful books, including The Struggle is Real, but So Is God, Spark Your Influence, Upskill or Die, and her latest release, The Trojan Horse of the Digital Age. In this powerful new work, Misty sounds the alarm on one of the most significant cultural shifts of our time, equipping readers with a biblical framework to engage AI with wisdom, discernment, and confidence—not fear.Through her writing, speaking, and leadership, Misty empowers individuals and the Church to navigate the intersection of faith and technology with clarity and conviction.P.S. If you're just checking out the show to see if it's a good fit for you, welcome!If you're really serious about becoming Visibly Fit, you'll get the best experience if you download the worksheets available at https://wendiepett.com/visiblyfitpodcast.
If you are feeling stuck or ready for more in your jewellery journey, upskilling could be the key to moving forward in 2026. Jess is joined by jeweller Emma René, founder of Narratorium, who shares her journey from building a jewellery business with minimal formal training to investing in her skills through the Diploma in Fine Jewellery. They discuss the realities of reaching a plateau, the limits of learning through trial and error, and how structured learning, mentoring and feedback can transform both your confidence and your work. Emma also shares how upskilling is shaping the future direction of her business, as she moves towards creating more refined, high-end pieces and working with new techniques such as stone setting. If you are ready to improve your skills, pivot your business or take your jewellery to the next level, this episode will give you insight and inspiration. Key Moments 00:02:00 – Introduction to the episode and upskilling as a jeweller 00:03:57 – Emma's journey and starting her jewellery business 00:06:11 – Early challenges and working with manufacturers 00:08:35 – Balancing business, family and growth 00:08:58 – Reaching a plateau and deciding to upskill 00:11:14 – The value of structured learning 00:11:58 – Expanding into gemstones and stone setting 00:14:17 – First experiences of the Fine Diploma 00:16:08 – Mentoring, community and support 00:16:22 – The impact of expert feedback 00:18:23 – Growth in confidence and skills 00:20:41 – Shifting towards fine jewellery 00:23:28 – Navigating business changes and industry shifts 00:25:19 – Building confidence with higher-value materials 00:27:42 – Favourite projects on the Diploma 00:29:45 – Sharing the journey through Diploma Diaries 00:32:04 – Advice for jewellers considering upskilling Learn more about the Diploma in Fine Jewellery https://www.jewellersacademy.com/diploma-in-fine-jewellery About Emma Emma René is the founder of Narratorium, a jewellery brand she launched after leaving her career as an art director in advertising to pursue her own creative path. Over the past ten years, she has built her business while developing her skills in silversmithing alongside raising a family. She is currently expanding into fine jewellery as a student on the Diploma in Fine Jewellery, focusing on advanced techniques such as stone setting and higher-end design. https://www.narratorium.co.uk/ Follow her @narratorium
We spend most of our time indoors moving from screens to meetings to more screens without realizing the toll it's taking on our focus, energy, and overall well-being.For many managers, burnout and fatigue feel like a personal failing or just “part of the job.” But what if the real issue isn't you… it's your environment?Fortunately, this week's guest explains how reconnecting with nature isn't just about wellness; it's a powerful, science-backed way to improve cognitive function, reduce stress, and become a more effective leader.Dr. John La Puma is a physician, author, and expert in lifestyle medicine who focuses on how nature, nutrition, and environment impact human performance and health. His work helps leaders rethink how their daily surroundings influence not just their well-being, but also their decision-making, creativity, and relationships at work.In this conversation, we explore how nature affects the brain, why “green” and “blue” spaces improve collaboration and reduce stress, and practical ways managers can bring more outdoor experiences into their workdays and team routines.Conversation Topics(00:00) Introduction(01:42) Why modern work environments are mismatched with how our brains function(04:18) The connection between nature, stress reduction, and cognitive performance(07:36) How “green” and “blue” spaces impact focus, creativity, and calm(10:55) Why burnout is a biological mismatch, not a personal failure(14:27) The role of sensory engagement in restoring mental energy(18:03) How too much screen time (“digital overload”) affects the brain(22:11) Practical ways to incorporate more nature into your daily routine(26:34) Why small environmental changes can have a big impact on performance(31:48) [Extended Episode Only] How to bring nature into team activities and meetings(32:41) [Extended Episode Only] Why walking meetings work better in green spaces(40:18) [Extended Episode Only] A simple way to introduce cold exposure into your routine
Misty Phillip has many bullets on her resume. She has even had her photo displayed in Times Square, which is pretty amazing, but the thing I love most about her is her passion for championing others. Her testimony speaks powerfully to what God can do through our obedience and it's such a beautiful reminder that His timing is impeccable! Misty shares about God's timing in launching the Spark Christian Podcast Conference on Feb. 21–22, 2020—just weeks before the pandemic—equipping believers to keep sharing the gospel when churches shut down. She shares her background from working at Enron to homeschooling, then writing, speaking, podcasting, and creating Spark Media; she also wrote six books and an award-winning 2019 Bible study, The Struggle is Real, but So is God. She explains how God led her to transition in 2023 into her husband's tech consulting work in cybersecurity and AI, describing how AI is already embedded in daily tools (maps, photo editing, search, Netflix, Canva). Misty urges Christians to steward AI with discernment, noting bias from non-Christian worldviews, risks for kids (isolation, harmful answers), the need to verify outputs, and the importance of Scripture and the Holy Spirit amid deepfakes and cultural change. She distinguishes her books Upskill or Die and The Trojan Horse of the Digital Age, offers free resources on mistyphilip.com, and closes with prayer against fear and for wise, obedient kingdom impact. 00:00 Gods Timing Story 00:42 Meet Misty Phillip 01:32 Spark Conference Miracle 05:44 Books and Bible Study 07:09 Shift Into AI Work 10:25 AI Everywhere Today 14:16 AI Bias and Worldview 16:37 Parents and Kids Safety 20:00 Two Books Explained 22:54 Trojan Horse Warnings 25:31 Resources and Checklists 27:59 Prayer for Discernment 30:23 Final Thanks and Wrap Misty's website and resources: https://www.mistyphillip.com/ To purchase the new Trojan Horse Book: https://a.co/d/01mdiWEW For Upskill or Die: https://a.co/d/0iyQTBV6 For the Struggle is Real but So is God Bible study: https://a.co/d/04qRTfqJ
Stress is something every manager experiences. Tight deadlines, constant decisions, competing priorities; it can feel like pressure is simply part of the job.Most leaders treat stress like one big, unavoidable force. In reality, stress isn't just one thing. It appears in different forms, and each requires a different response. When leaders don't understand the source of their stress, they often try to solve the wrong problem or end up stuck in cycles of overthinking and burnout.Fortunately, this week's guest shares a practical framework for understanding stress and turning it into something leaders can actually manage.Amy Leneker is a former C-suite executive, a leadership advisor to Fortune 100 companies, and the author of Cheers to Monday: The Surprisingly Simple Method to Lead and Live with Less Stress and More Joy. Her work focuses on helping leaders identify the sources of stress in their work and create simple systems to reduce it while increasing clarity and joy.In this conversation, we explore the different types of stress leaders experience, how stress flows through teams, and practical ways managers can help their teams talk about stress more openly and productively.Conversation Topics(00:00) Introduction(01:34) Why isn't all stress the same, and why that matter for leaders(04:12) The different types of stress managers experience at work(07:25) Why identifying the source of stress is the first step to solving it(10:48) How unmanaged stress quietly spreads through teams(14:22) Why leaders often underestimate the stress their words create(18:36) Helping teams talk about stress without judgment(22:41) Why unclear priorities create unnecessary stress for teams(27:18) Practical ways leaders can reduce stress while improving clarity and trust(30:02) Simple leadership habits that create more moments of joy at work(33:01) [Extended Episode Only] The three-step “unstressing” method for identifying and solving stressors(36:21) [Extended Episode Only] A powerful team exercise that revealed 73 hidden stressors(41:58) [Extended Episode Only] Avoiding toxic positivity and creating real moments of connection on your team
Empathy is often talked about as a “soft skill,” but in reality, it can be one of the most powerful leadership strategies for building trust, improving collaboration, and helping teams perform at their best.When leaders understand the experiences and stories that shape how people think, communicate, and respond under pressure, they can lead in ways that make team members feel truly seen and supported. But empathy at work isn't just about being kind or having surface-level conversations. It requires curiosity, listening, and taking action based on what you learn.This week's guest shares practical ways leaders can bring empathy into everyday workplace interactions, from asking better questions to creating small moments where team members can share their stories and build stronger connections.Leilani Garrett spent more than two decades in corporate sales and leadership, navigating high-stakes environments, leading teams, and closing multi-million-dollar deals. Today, she's a creative force redefining leadership, connection, and culture through storytelling. Her work bridges personal growth and organizational impact, helping leaders and teams break down silos, build trust, and show up more fully human.In this conversation, we explore how empathy strengthens leadership, why curiosity is essential for understanding your team, and simple activities managers can use to create deeper trust and collaboration.Join the conversation now!Conversation Topics(00:00) Introduction(02:29) What empathy really means at work(04:19) Recognizing our shared humanity(06:46) Creating space for honest conversations with your team(08:50) Why listening matters more than relating(12:11) Identifying procedural roadblocks that affect your team(15:47) Why curiosity is essential for empathetic leadership(17:59) Recognizing and celebrating quiet contributors(19:46) Building trust by repeating what people say(22:18) Why teams stop sharing personal stories over time(26:03) Examples of empathetic leadership in practice(31:39) [Extended Episode Only] Questions that spark meaningful conversations(33:16) [Extended Episode Only] Using stories to bring empathy into decisions
Court Leader's Advantage Podcast Series March, 17, 2026, Episode Career development is essential for both individual success and the long-term health of any organization. There are several obvious benefits to an organization having asolid career development program. Improved Performance and ResultsWhen people keep learning, they get better at their jobs, they produce higher quality work, and are better problem-solvers.Increased Employee Engagement and RetentionEmployees feel more valued when they can see a future for themselves. They are more likely to stay and give their best.Organizations Can More Easily Adapt to ChangeCareer development helps staff stay current with business trends and adjust to new roles. Why, then, do so many organizations, including courts, struggle to implement effective career development programs? Competing Business PrioritiesCareer development often feels less urgent than meeting case processing targets, struggling with budget shortfalls, and dealing with unexpected events such as high-profiletrials.Limited Time and ResourcesCareer development takes staff time, money, and structure. All are scarce resources. Training budgets are often the first to be cut in tight times. Management MindsetNot all managers feel responsible for developing their people. Some may focus on employees just doing their jobs, or worry about losing strong employees to jobs elsewhere.Limited Internal OpportunitiesIn smaller organizations, especially, there just aren't many rungs on the ladder to the executive level. This month, we are discussing courts and career development programs. Katie Hemphill wrote a terrific article in the Fall 2025 issue of the Court Manager. It explains why career development matters and how courts can build effectiveprograms. Today's Panel Katie Hempill, Consultant and Retired Federal Court AdministratorAaron Burdick, Professional Development Manager for the Illinois Supreme Court Judicial CollegeJuli Edwards-McDaniel, Curriculum Developer for the National Center for State Courts Become part of the Conversation. Submit your comments and questions to: CLAPodcast@nacmnet.org
Change is constant. But too often, leaders treat change as a project instead of a core leadership skill.That's when teams disengage, resistance grows, and initiatives stall. The problem isn't the change itself. It's how it's led.Fortunately, this week's guest shares a powerful new approach to help leaders guide their teams through uncertainty, build trust, and turn resistance into meaningful progress.Yvonne is a Change Management Strategist & Advisor, Founder of The Change Leadership, Author, and a Change Leadership Advocate with over 20 years of experience helping professionals and organizations lead and navigate change in today's disruptive environment.In this conversation, we explore the difference between change leadership and change management, how empathy and adaptability drive adoption, and why resistance is one of the most valuable signals leaders can receive.Get FREE mini-episode guides with the big idea from the week's episode delivered to your inbox when you subscribe to my weekly email.Join the conversation now!Conversation Topics(00:00) Introduction(01:34) Change leadership vs. change management(04:24) Core change leadership skills every manager needs(06:50) Adaptive leadership and the head, heart, and hand model(09:42) Empathy and understanding how others hear change(11:36) Leading AI adoption and understanding impact first(14:50) The change curve and why people react differently(18:55) Involving stakeholders early to avoid failure(21:48) Transparency, trust, and early communication(24:26) Why resistance to change is valuable feedback(27:29) Designing better communication through real questions(29:26) The role of trust in strong leadership relationships(31:22) [Extended Episode] Avoiding performative change(36:45) [Extended episode] Driving change adoption(39:19) [Extended Episode] When feedback creates insight
As Generative AI moves from pilot to practice, firms need to equip their teams with a new skill set: the ability to serve as “AI editors." Firms need to think about how to train their teams to review and validate AI-supported work to ensure accuracy, ethics, and client trust. This podcast explored why this skill set is critical, how firms can upskill attorneys to do it, and practical steps to maintain quality and keep matters moving fast. Moderator: @Patrick DiDomenico - Founder & CEO, InspireKM Consulting Speaker: @Kathy Harford - Senior Knowledge Lawyer - Innovation & IP, Stevens-Bolton Recorded on 03-05-2026.
Many leaders assume communication is about clarity. But the real challenge is getting people to truly understand, care, and take action.Too often, managers jump straight into slides, updates, or instructions without thinking about the impact of their message. As a result, even important communication falls flat, creates confusion, or leaves teams unsure what to do next.Fortunately, this week's guest shares a simple yet powerful framework for making every message more intentional, engaging, and effective.Andy Freed is the Chairman of Virtual Inc., a strategic consulting and professional services firm that supports mission-driven organizations across technology, healthcare, and financial services. With more than 30 years of experience leading teams through growth and transformation, Andy is known for helping leaders communicate in ways that spark alignment, action, and trust. He's also the author of Lead Like The Boss: The Bruce Springsteen Framework to Elevating Your Leadership.In this conversation, we explore how leaders can craft messages that stick, why consistency matters more than novelty, and how to bring energy and authenticity into everyday communication.Get FREE mini-episode guides with the week's episode's big idea delivered to your inbox when you subscribe to my weekly email.Join the conversation now!Conversation Topics(00:00) Introduction(02:42) Leadership lessons from Bruce Springsteen(04:25) The Think, Feel, Do communication framework(06:59) Why unclear messaging creates unintended consequences(09:35) The power of consistency in leadership communication(13:18) Crafting a clear central message(18:06) How energy influences engagement and impact(23:23) Leadership as performance even offstage(25:07) Tone, technology, and communication mistakes(28:58) Why PowerPoint often fails leaders(31:56) [Extended Episode Only] Preparation and technology in modern communication(34:19) [Extended Episode Only] How AI can support stronger messaging
Many managers believe pressure drives performance. Others focus heavily on support. But high-performing teams don't choose one or the other. They operate with both.When expectations are high, but support is low, people become defensive, stressed, and disengaged. When support is high but expectations are low, performance suffers. The real challenge for managers is learning how to balance intensity with kindness so teams feel both challenged and supported.Fortunately, this week's guest shares a practical and grounded approach to building this balance. Evan Marks, a mental performance coach who has worked in high-stakes environments, explains why people don't rise to the occasion but fall to their level of training. He also shares how structure, emotional regulation, and clear communication help teams perform under pressure.In this conversation, we explore how to create psychological safety without lowering standards, how to shift from feedback to “feedforward,” and why leaders must model ownership and emotional control if they want their teams to do the same.Get FREE mini-episode guides with the big idea from the week's episode delivered to your inbox when you subscribe to my weekly email.Join the conversation now!
We have a juicy question in the DM's today, which is all about propelling your business forward. But that can require some fresh new blood, and do you need to make redundancies to bring that in, or can you upskill your original investment? LINKS Follow Britt on: Instagram - @brittney_saunders Instagram - @bigbusiness_podcast TikTok - @brittney_saunders YouTube - Brittney Saunders - Fayt The Label Check out FAYT The Label HERE. Purchase my book "Just Getting Started" HERE CREDITSHost: Brittney Saunders. Executive Producer: Xander CrossManaging Producer: Ricardo Bardon Find more great podcasts like this at novapodcasts.com.au and follow Nova Podcast's Instagram @novapodcastsofficialSee omnystudio.com/listener for privacy information.
Welcome to another episode of Building the Premier Accounting Firm. Today, Roger Knecht and Deneen Dias discuss the evolution of accounting, focusing on Client Advisory Services (CAS) and the strategic shift from traditional bookkeeping to high-value advisory. Learn how your firm can embrace technology, particularly AI, to scale operations, enhance client relationships, and drive recurring revenue. In This Episode: 00:00 Welcome & Guest Introduction 02:11 Deneen's Journey into Accounting 04:08 Defining Client Advisory Services (CAS) 08:08 CAS 1.0 vs. CAS 2.0 & Challenges 12:24 Building Confidence in Advisory Roles 16:21 Growth and Pillars of CAS 19:33 Pricing Strategies for CAS 24:34 AI's Role in Advisory Services 27:52 Leveraging Existing AI Tools 33:13 Gratitude and Infinite Ties 34:25 Podcast Summary and Resources 38:39 Final Thoughts and Call to Action Key Takeaways: Define Client Advisory Services (CAS) as moving beyond transactional work to real-time data analysis and strategic client advice. Shift your firm's offerings to value-based CAS, leveraging recurring revenue models to increase profitability. Implement a tiered pricing structure for CAS, such as the "biking, driving, flying" analogy, to guide clients through different service levels. Utilize existing technology platforms to integrate AI for automating transactional tasks and enhancing advisory capabilities. Upskill your team's soft skills and business acumen to confidently deliver CFO and advisory services. Featured Quotes: "Clients are hungry for advisory. They don't want someone to just do their taxes or prepare their financials. They want someone that can talk to them about their business, can talk to them about the numbers." — Deneen Dias "CAS is the fastest growing new revenue source for traditional firms. We've seen audit is flat. Tax has about 5% growth. And CAS, for the firms focusing on it, have 20% to 30% growth." — Deneen Dias "The tech stack that you're using now, build.com, spending a lot of money, bringing a lot of AI… get to know the vendors… Make sure you're taking advantage of all of the new things that they're bringing to you already." — Deneen Dias Behind the Story: Deneen Dias, a leader with 17 years in accounting technology, shares her journey from helping firms adopt cloud accounting in 2008 to co-founding Infinite Ties, a community for CAS professionals. Her deep experience highlights the accounting profession's ongoing evolution, emphasizing the current push towards advisory services and the integration of AI. She provides practical strategies for firms to overcome resistance to change, package new services, and build confidence within their teams. Conclusion: Thank you for joining us for another episode of Building the Premier Accounting Firm with Roger Knecht. For more information on how you can establish your own accounting firm and take control of your time and income, call 435-344-2060 or schedule an appointment to connect with Roger's team here. Sponsors: Universal Accounting Center Helping accounting professionals confidently and competently offer quality accounting services to get paid what they are worth. Offers: Check out Infinite Ties, a thriving membership community built exclusively for CAS professionals who are shaping the future of advisory services. Are you ready for a change, both personally and professionally? 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Beginning with the end in mind helps you work ON your business to build a company you can leave so that it can continue to exist in your absence or build wealth as you retire and enjoy the time, freedom, and life you want and deserve. Follow the Turnkey Business plan for accounting professionals. This is the proven process to start and build the premier accounting firm in your area. After more than 40 years we've identified the best practices of successful accountants and this is a presentation we are happy to share. Also learn the best practices to automate and nurture your lead generation process allowing you to get the bookkeeping, accounting and tax clients you deserve. GO HERE to see this presentation and learn what you can do today to identify and engage with your ideal clients. Check it out and see what you can do to be in business for yourself but not by yourself with Universal Accounting Center. It's here you can become a: Professional Bookkeeper, PB Professional Tax Preparer, PTP Profit & Growth Expert, PGE Next, join a group of like-minded professionals within the accounting community. Register to attend GrowCon and Stay up-to-date on current topics and trends and see what you can do to also give back, participating in relevant conversations as they relate to offering quality accounting services and building your bookkeeping, accounting & tax business. The Accounting & Bookkeeping Tips Facebook Group The Universal Accounting Fanpage Topical Newsletters: Universal Accounting Success The Universal Newsletter Lastly, get your Business Score to see what you can do to work ON your business and have the Premier Accounting Firm. Join over 70,000 business owners and get your score on the 8 Factors That Drive Your Company's Value. For Additional FREE Resources for accounting professionals check out this collection HERE! Be sure to join us for GrowCon, the LIVE event for accounting professionals to work ON their business. This is a conference you don't want to miss. Remember this, Accounting Success IS Universal. Listen to our next episode and be sure to subscribe. Also, let us know what you think of the podcast and please share any suggestions you may have. We look forward to your input: Podcast Feedback For more information on how you can apply these principles to start and build your accounting, bookkeeping & tax business, please visit us at www.universalaccountingschool.com or call us at 8012653777
Many teams struggle with the same invisible problem: unspoken norms that quietly undermine collaboration, performance, and trust. Even when leaders want better behaviors, more ownership, healthier boundaries, and stronger collaboration, change often stalls because no one has named what's actually happening.Fortunately, this week's guest helps managers put language to the hidden norms shaping their teams and offers a practical way to replace judgment-based practices with norms that help people do their best work.Nilofer Merchant is a bestselling author, speaker, and thought leader on innovation, collaboration, and organizational culture. In her work, she focuses on helping leaders identify the outdated norms holding teams back and redesign work in ways that unlock human potential. She is the author of Our Best Work and founder of The Intangible Labs.In this conversation, we explore how managers can surface unspoken norms, talk about them without defensiveness, and create shared ownership for cultural change. We also discuss why real change requires choice, not control, and how small shifts in language and process can cascade into healthier team dynamics.Get FREE mini-episode guides with the week's episode's big idea delivered to your inbox when you subscribe to my weekly email.Join the conversation now!Conversation Topics(00:00) Introduction(02:18) Why unspoken norms quietly shape team behavior(06:04) Naming judgment-based practices that limit performance(10:41) Replacing judgment with encouragement at work(15:36) How language gives teams permission to change(19:58) Connecting team values to everyday behaviors(24:27) Why do people resist change even when they want it(29:02) Creating choice instead of control to enable real change(30:02) [Extended Episode Only] How to talk openly about norms as a team(33:12) [Extended Episode Only] Using shared ownership to sustain new behaviors(37:57) [Extended Episode Only] Designing work that supports flexibility and trust
Send a textIn this episode, Alyssa Avant is joined by Misty Phillip—author, speaker, and co-author of Upskill or Die—for an honest and insightful conversation about AI, fear, and faithful stewardship. Misty shares her journey into the tech and cybersecurity world, explains why AI is advancing so quickly, and helps demystify generative and agentic AI in a way that's easy to understand. Together, they discuss why Christians shouldn't ignore AI, how to use it wisely without surrendering our voice or values, and how education—not fear—positions us to steward technology well in a rapidly changing world.
Managing a team gets especially challenging when emotions run high.Whether it's you who regularly rides the emotional rollercoaster or a team member who explodes in meetings, shuts down during feedback, or feels unpredictable from one conversation to the next, many managers struggle with how to respond when emotions show up in the workplace.Fortunately, this week's guest offers a grounded framework for supporting emotional intensity at work without becoming a therapist and without ignoring what's really happening.Jordanna Eyre is the founder of Spiral Growth Systems and the creator of the Spiral Leadership Methodology, a transformational framework designed to help leaders work with time, energy, emotions, and growth in non-linear ways. Known as the Chief Sorceress of Life & Business, Jordanna helps leaders expand their capacity, regulate their nervous systems, and lead with greater presence and clarity.In this conversation, we explore how leaders can hold space for emotions without fixing or minimizing them, when support crosses into referral, and how emotional safety creates stronger teams over time.Get FREE mini-episode guides with the week's episode's big idea delivered to your inbox when you subscribe to my weekly email.Join the conversation now!Conversation Topics(00:00) Introduction(02:21) Supporting team members with big emotions(06:04) Why leaders must regulate themselves first(09:46) Management vs. leadership in emotional situations(14:10) Fear as a blocker to anger, grief, and sadness(18:32) How suppressed emotions show up as ego or shutdown(23:48) Holding space without fixing or minimizing(27:55) When to refer instead of intervene(31:55) [Extended Episode Only] Expanding emotional capacity as a leader(33:13) [Extended Episode Only] What to say when emotions run high(36:52) [Extended Episode Only] Seeing the wisdom beneath behavior(40:41) [Extended Episode Only] Building shared leadership through emotional safety
Many organizations say they want to invest in people, but their hiring and talent practices often tell a very different story.Degree requirements, limited benefits packages, and poor management practices continue to limit who gets access to opportunity and how teams perform. And the cost shows up everywhere: higher turnover, slower productivity, and missed potential.Fortunately, this week's guest brings clear data and practical strategies that show how companies can do better for both people and performance.Dr. Angela Jackson is a Workplace Futurist and ESG expert, founder of Future Forward Strategies, and a lecturer at Harvard Graduate School of Education. She works with entrepreneurs, F100s, and policymakers on the future of work. Dr. Angela holds a doctorate from Harvard University and serves on several boards, including Needham Bancorp. Her book, The Win-Win Workplace, became a New York Times, USA Today, and Los Angeles Times Best SellerIf you want to build stronger teams, reduce turnover, and boost performance inside your organization, this episode offers a practical roadmap.Get FREE mini-episode guides with the week's episode's big idea delivered to your inbox when you subscribe to my weekly email.Join the conversation now!Conversation Topics(00:00) Why “being your best self at work” is a business imperative(02:52) What is a “zero-sum workplace”?(06:05) What happens when workplaces invest in people(06:57) The 9 pillars of a Win-Win Workplace (overview)(12:26) What managers can do (even without company-wide power)(19:03) Distributed leadership and the Ownership mindset(26:57) A great manager story(29:30) How to connect with Angela(30:45) [Extended Interview] Building a deep talent bench(32:30) [Extended Interview] Hiring for skills, not credentials(36:18) [Extended Interview] How to design a skills-based interview
Upskilling for an AI era will be critical. While it requires a strong grasp of individuals' skills and potential, data shows leaders wildly overestimate their own capabilities and can misjudge what their teams can offer. CEO Kian Katanforoosh of skills measurement platform Workera shares what's needed to bridge these gaps and what could be ahead to keep pace with changing needs. He offers a sneak peek at what the future could look like, tackling questions on how AI can reshape mentorship and why it might one day be unethical for a human (rather than a machine) to judge another human's capabilities. He also digs into: how prompting AI can help any leader refine their asks when managing humans; How his own assessments have helped him hone key leadership skills, and what war games have taught him about strategic thinking. About this episode: https://www.workera.ai/ Transcript: https://www.weforum.org/podcasts/meet-the-leader/episodes/kian-katanforoosh-upskill-ai-age-workera Related episode: Do you need an AI mentor? This tech entrepreneur thinks so https://www.weforum.org/podcasts/radio-davos/episodes/ai-skills-workera-kian-katanforoosh/
About 95% of people believe they're self-aware, but research shows only 10–15% actually are. And that gap matters, especially for managers.Self-awareness shapes how we communicate, make decisions, handle conflict, and interpret others' behavior. When we don't understand what's driving our reactions or how our actions land, we risk creating friction, bias, and misunderstanding on our teams without realizing it.Fortunately, this week's guest helps us unpack what true self-awareness really is, where it comes from, and how managers can develop it in practical, grounded ways.Dr. Helen Fagan is a leadership development expert and author of Lead Like People Matter. Drawing on neuroscience, intercultural research, and decades of coaching leaders, Helen explains how our values, cultural conditioning, and unconscious brain systems shape how we show up at work and what it takes to interrupt patterns that no longer serve us.In this conversation, we explore how to notice emotional reactions before they hijack us, how to give feedback without attacking identity, and how managers can build self-awareness in themselves and their teams without it feeling awkward.Get FREE mini-episode guides with the big idea from the week's episode delivered to your inbox when you subscribe to my weekly email.Join the conversation now!Conversation Topics(00:00) Introduction(02:20) What self-awareness actually means (and common misconceptions)(04:02) How culture and values shape workplace behavior(07:41) Why different work styles aren't “wrong,” just different(10:13) How unconscious beliefs influence leadership decisions(12:56) Using emotional reactions as data, not direction(16:46) Recognizing physical signals of stress and reactivity(19:40) Naming emotions to reduce conflict and improve communication(33:37) Helping someone build self-awareness without making it personal(39:29) [Extended Episode] System 1 vs. System 2 thinking and emotional hijacking(42:14) [Extended Episode] Practical ways to re-engage logic during emotional moments
You already have a personal brand, whether you've chosen it or not. And every meeting, email, and interaction at work is quietly shaping it.Many managers assume personal branding is about being visible online or promoting yourself. But in reality, it's about how you show up, how others experience working with you, and what people say about you when you're not in the room. It's essentially your reputation.This week's guest helps us unpack what personal brand really means at work and how to be intentional about it without feeling inauthentic, salesy, or self-promotional.Andy Storch is a keynote speaker, author of Own Your Career, Own Your Life and Own Your Brand, Own Your Career, and host of multiple podcasts. He works with leaders and managers to help them build reputations that earn trust, influence stakeholders, and attract opportunity. In this episode, we explore how your internal behaviors, external presence, and everyday choices combine to shape your brand and how small shifts can make a big difference over time.Get FREE mini-episode guides with the big idea from the week's episode delivered to your inbox when you subscribe to my weekly email.If you want more influence, stronger relationships, and greater career opportunities without becoming an “influencer,” this conversation will help you lead with clarity and intention.Join the conversation now!Conversation Topics(00:00) You already have a personal brand(02:07) What a personal brand really is (and why it matters at work)(04:54) Internal vs external brand: how reputation is formed(07:01) How small behaviors quietly shape how others see you(10:29) The balance between humility and visibility(12:50) How to assess your current brand with self-reflection and feedback(17:49) Why building your brand isn't fake; it's intentional(22:01) Appearance, perception, and owning your choices(27:11) What great leaders are remembered for long-term(35:27) [Extended Episode] Using values to guide what you share publicly(36:08) [Extended Episode] How celebrating your team strengthens your leadership brand(38:12) [Extended Episode] Networking, relationship-building, and long-term opportunity
Hiring a friend can feel both generous and like a leadership landmine waiting to explode.Good intentions aren't enough when power dynamics shift, boundaries blur, and personal relationships collide with professional expectations. The risk isn't just losing a friendship; it's undermining trust, fairness, and team culture if the situation isn't handled thoughtfully.Fortunately, this week's guest helps us unpack how to navigate one of leadership's most uncomfortable decisions with clarity and integrity.Dr. Cindi Baldi is the founder and CEO of Culsure, a management science firm, co-host of the Management Muse podcast, and co-author of the Uncertainty Playbook. From blackjack dealer to PhD in organizational behavior, Cindi has seen the full spectrum of workplace behavior. Now she helps leaders across the country understand their people better through data and decades of consulting experience. Cindy explains when hiring a friend can work, when it absolutely won't, and how to protect both the relationship and the organization if you decide to move forward.You'll learn how to say no to a friend without damaging the relationship, what boundaries must be set upfront if you do hire them, and why conflict style in friendships is a strong predictor of workplace behavior.In the extended conversation, Cindy goes deeper into the hidden risks of managing friends, including what must be off-limits once a friend reports to you, how oversharing personal information can undermine fairness and trust, and how to lead with integrity when professional and personal lines start to blur.Get FREE mini-episode guides with the big idea from the week's episode delivered to your inbox when you subscribe to my weekly email.Join the conversation now!Conversation Topics(00:00) The hidden risks and rewards of hiring a friend(03:03) Why friendships change once power dynamics enter the picture(06:00) Using social capital responsibly when recommending friends(12:42) What you can legitimately vouch for when referring someone(15:11) When hiring a friend actually makes strategic sense(17:03) The bias trap leaders fall into with people they like(20:25) How to protect fairness when making the hiring decision(22:36) Setting expectations before your friend starts the job(27:02) Power dynamics that make hiring a friend a bad idea(30:31) [Extended Episode Only] What to do when your friend applies but isn't a good fit(36:29) [Extended Episode Only] Preventing personal boundaries from bleeding into work
Salary conversations are inherently complex and challenging, filled with hidden traps. They are high-stakes, deeply personal, and blend factors like budgets, fairness, expectations, and emotions. Since these discussions are infrequent, many managers lack the necessary practice, which adds to the difficulty.Fortunately, this week's guest breaks down exactly how to navigate compensation conversations with confidence, clarity, and leverage, without damaging relationships or risking the offer.John Gates is an author and founder of Salary Coach, where he helps C-suite executives and senior leaders negotiate higher compensation packages without risking their job offers or future relationships. John's unique approach, born from his extensive experience in corporate recruiting, consistently helps his clients secure 10-20% more in their pay packages, even in challenging job markets.In this episode, we explore the biggest mistakes candidates and managers make when discussing pay, how to respond to the dreaded “What are your salary expectations?” question, and how to negotiate thoughtfully before an offer is on the table. If you want to avoid losing great candidates and negotiate with confidence, this conversation is for you.Get FREE mini-episode guides with the big idea from the week's episode delivered to your inbox when you subscribe to my weekly email.Join the conversation now!Conversation Topics(00:00) Introduction(02:05) Why salary conversations feel so intimidating(05:48) The biggest mistake candidates make early in the process(08:41) How recruiters decide whether to move you forward(12:10) A smarter way to answer “What are your salary expectations?”(17:06) Why giving a range protects your leverage(21:42) The danger of accepting an offer too quickly(26:09) Common fears that stop people from negotiating(30:12) How effective negotiation actually works(33:16) [Extended] The exact script for handling salary screeners(37:59) [Extended] Gender differences in negotiation fears(45:02) [Extended] Using trade-offs and benefits to close compensation gaps
Happy New Year, Leaders! We are kicking off 2026 with a "power bomb" episode. If your plan for this year is simply to "be better," Tammy has some tough love for you: Better is not a strategy. Stopping the wrong behavior is. In Episode 115, we aren't adding to your to-do list. Instead, we are identifying the five anchors weighing down your leadership and eroding your team's trust. If you want to be taken seriously in every room you enter this year, it's time to put these habits in the rearview mirror. What We're Stopping (So You Can Start Growing): The Busyness Trap: Why being in every Slack thread and meeting doesn't make you indispensable—it makes you a bottleneck. Tammy's Sandbox Truth: "Leaders create clarity; managers create motion; exhausted people create chaos." Power Question: What are you still doing that your position should have outgrown by now? The "Sugar-Coating" Habit: How vague feedback and "just circling back" emails are actually courage issues that create resentment. Tammy's Sandbox Truth: "Unspoken expectations become resentment every single time." Power Question: Who are you protecting by not naming the problem, and what is it costing the organization? Managing for Consensus: Why alignment actually comes after direction, not before it, and how seeking total agreement is outsourcing your leadership. Tammy's Sandbox Truth: "Alignment comes after direction, not before it." Power Question: Where are you waiting for permission instead of taking responsibility in leadership? Hiding Behind the Shield: Why "HR said so" or "that's just our culture" is an abdication of your authority. Tammy's Sandbox Truth: "Leaders don't outsource accountability. They own it." Power Question: What are you blaming instead of owning right now? The Autopilot Routine: Why the version of you that worked in 2022 is officially under-qualified for the challenges of 2026. Tammy's Sandbox Truth: "If you don't upgrade your inner work and get in touch with who you are as leader, what you're here to do, no skill set will save you. Upskill you on the inside first. Lead yourself well before you lead others." Power Question: How are you intentionally evolving how you think, not just what you do? Listen to this episode to get the full details on your "Sandbox Truths" and "Power Questions" for each of these five steps. Let's make 2026 the year you stop sabotaging your own momentum. Check out the artwork mentioned in this episode: davidwightglassart.com
When disruption hits your team, confidence often drops, communication gets messy, and progress slows. But disruption isn't the problem; how we respond to it is.Fortunately, this week's guest offers a clear, practical framework for leading with steadiness even when everything around you is shifting. And just as importantly, he explains how we can become positive disruptors in order to facilitate a brighter future.Patrick Leddin is a global speaker, former Army Ranger, Vanderbilt professor, and bestselling author of Disrupt Everything and Win. He shares how managers can help their teams stay focused, take smart risks, communicate clearly, and build healthier relationships during periods of uncertainty.If you want to lead with more clarity and confidence when change hits, this conversation gives you the tools to do it.Get FREE mini-episode guides with the big idea from the week's episode delivered to your inbox when you subscribe to my weekly email.Join the conversation now!Conversation Topics(00:00) Rethinking disruption as opportunity rather than threat(02:17) Why mindset shapes everything(03:30) How disruptions show up at work and in life(09:59) The danger of avoidance, “waiting it out,” and living in survival mode(11:11) What it means to be a positive disruptor(14:27) The 5 Positive Disruptor Roles (24:10) The 4-step disruptive leadership cycle(26:30) The 16 disruptive strengths (31:03) Keep up with Patrick(38:20) [Extended] Creating conditions for positive disruption inside your team's culture(39:08) [Extended] Clarifying decision authority so your team knows when they can act(40:35) [Extended] Disrupting unhealthy workplace relationships
Ever feel like you should know more, be more confident, or have everything figured out by now?You're not alone, and more importantly, you don't need to be a “know-it-all” to be an exceptional leader.In fact, the strongest leaders today share one trait:They are learn-it-alls, people who grow through challenges instead of shrinking from them.Fortunately, this week's guest brings a powerful, actionable framework that helps managers move from self-doubt into genuine capability.Damon Lembi is a 2x bestselling author, the host of The Learn-It-All Podcast, and CEO of Learnit, a live learning platform that has upskilled over 2 million people. Drawing from his prior baseball career, Damon brings an athlete's perspective to leadership. Through his journey, he has gained invaluable insights into what helps organizations grow, how great leaders learn, and why learn-it-all companies outpace their competitors every time.We explore why action transforms confidence faster than motivation ever could, how to stop perfectionism from stalling your growth, and how “possibility spotting” turns obstacles into opportunities for advancement. If you've ever felt like you're not ready, not experienced enough, or not “the right fit,” this conversation will help you step forward as the leader you truly are.Get FREE mini-episode guides with the big idea from the week's episode delivered to your inbox when you subscribe to my weekly email.Join the conversation now!Conversation Topics(00:00) Introduction: Why imposter syndrome spikes when stepping into leadership(01:12) What imposter syndrome really is (and why nearly everyone experiences it)(05:42) Why we undervalue ourselves when taking on bigger roles(08:30) Confidence through action, not waiting to feel ready(11:18) Building leadership skills through mentors, reps, and learning(13:44) Why difficult conversations trigger self-doubt for new managers(15:56) Owning your gaps to build credibility(18:03) Asking for help and advocating for your development(22:58) Finding opportunities inside constraints(25:57) [Extended Only] Why everyone has imposter syndrome(26:45) [Extended Only] Damon's 4-step framework for overcoming imposter syndrome(34:05) [Extended Only] Turning obstacles into an advantage
In a world that constantly demands breakthrough solutions, do you ever feel like innovation is reserved for a select few, or that you're simply not "creative enough"? This week's guests are here to set the record straight: that we are all capable of creative thinking if we just give ourselves permission and a little guidance. Tessa Forshaw and Rich Braden are the co-authors of Innovation-ish: How Anyone Can Create Breakthrough Solutions to Real Problems in the Real World. Tessa is a cognitive scientist exploring how we work, learn, and innovate. She is a co-founder of Harvard's Next Level Lab and teaches Design Thinking and Innovation at Harvard, DCE, and Stanford D School. Rich is the founder and CEO of People Rocket, which helps leaders and teams overcome innovation hesitation; there, they guide clients through the innovation-ish approach, a flexible human-centered framework built on mindset shifts, small adaptive steps, and reflective practice he also teaches at Stanford D School.In this episode, we're cutting through the myth of the "right-brained" innovator. You'll learn how to integrate the six innovation mindsets into your work, overcome "innovation hesitation," and embrace your "whole brain" approach to problem-solving. This conversation offers practical tools to foster fresh thinking within your team, create space for ideas to thrive, and give you the concrete tools to move those ideas forward, no matter your role.Plus, in the extended episode, Tessa and Rich share tips for normalizing failure and using “F-Up Nights” to build a culture that learns from failure.Get FREE mini-episode guides with the big idea from the week's episode delivered to your inbox when you subscribe to my weekly email.Join the conversation now!Conversation Topics(00:00) Introduction – Why experimentation beats opinion-driven decision-making(01:18) The root of spiraling: fear, assumptions, and cognitive bias(04:02) Why small experiments create big clarity(07:10) The danger of optimizing parts of a system instead of the whole(10:42) A real-world case study: redesigning a supply chain through small tests(15:45) Why most ideas fail and why that's a good thing(18:04) How emotional attachment to ideas sabotages good decisions(21:30) Cognitive caution: What your brain is really doing when you avoid failure(25:14) Practicing emotional regulation while testing ideas(28:33) Creating a culture where testing > guessing(30:20) [Extended only] How leaders can use data to reduce conflict and opinion-driven debate(36:24) [Extended only] Normalizing failure and learning from it as a team(40:18) [Extended only] Global “F-Up Nights” and how leaders can model healthy failure
When the world around you feels chaotic, leading a team can feel overwhelming, especially when your inner world is just as loud. Most managers try to push through, rely on willpower, or double down on doing more. But in reality, external chaos only becomes manageable when we learn to work with the internal chaos driving our emotions, reactions, and habits.Fortunately, this week's guest helps us unpack exactly why leaders get stuck in overwhelm and how to shift back into clarity and confidence.Rob Kalwarowsky is a world-renowned executive coach, author of the best-selling book Capitalizing on Chaos, and keynote & TEDx speaker. We explore the hidden parts of ourselves that shape our leadership, the subconscious fears that drive “DIY leadership,” people-pleasing, and imposter syndrome, and the practice that brings you back to center when everything feels too much.If you've ever found yourself spiraling, overworking, micromanaging, avoiding decisions, or doubting your capability even when you're successful… this conversation will help you understand what's happening inside your brain and what to do next.Rob's practical framework gives you the mental tools to lead yourself and your team with steadiness, self-awareness, and strength, even when everything feels uncertain.Get FREE mini-episode guides with the big idea from the week's episode delivered to your inbox when you subscribe to my weekly email.Join the conversation now!Conversation Topics(00:00) Introduction – Leading through internal and external chaos.(01:07) How self-awareness impacts leadership and team dynamics.(04:14) The DIY Leader—When doing everything holds you back.(07:44) TA tool for acknowledging stress and building empathy.(10:25) Understanding internal leadership behaviors.(16:21) Using self-awareness to improve interactions and decision-making.(19:41) Applying the “Parts Framework” to enhance collaboration.(22:50) How your internal state affects team morale.(24:41) Recognizing and managing energy-draining saboteurs.(30:39) [Extended only] Team strategies for shared language and stress signals.(32:56) [Extended only] Using vulnerability and playful cues to improve team communication.
Managers play a crucial role in shaping how employees experience work. But when ADHD enters the mix, good intentions can backfire if not handled thoughtfully. With the right mindset and tools, you can create a space where everyone performs at their best.Fortunately, this week's guest brings both personal and professional expertise to this conversation.Rita Ramakrishnan is an executive leadership coach and consultant who helps neurodivergent professionals and their teams amplify their strengths and work more naturally. Her work focuses on neurodivergent leadership success, helping individuals and organizations embrace differences as a pathway to thriving.In this episode, Rita and I explore what ADHD looks like in adults, why it's often misunderstood, and how managers can support themselves and their teams through empathy, structure, and flexible systems. You'll learn strategies for managing focus, energy, and motivation, plus how to build habits that sustain success over time.In the extended episode, Rita shares how to approach conversations about ADHD respectfully, even when a team member hasn't disclosed, and how to foster a collaborative, psychologically safe culture that supports everyone's best work.Get FREE mini-episode guides with the big idea from the week's episode delivered to your inbox when you subscribe to my weekly email.Join the conversation now!Conversation Topics(00:00) Introduction: Why ADHD awareness matters for managers(01:02) Meet today's guest: Rita Ramakrishnan(03:04) How ADHD shows up in adults, and why many go undiagnosed(06:16) The connection between neurodiversity, performance, and burnout(09:28) Building psychological safety for employees with ADHD(12:47) Shifting from fixing people to redesigning work(17:11) The right way to talk about ADHD (and what not to say)(22:08) Supporting focus, follow-through, and accountability on your team(25:11) Managing ADHD Team Members(30:22) [Extended Episode Only] Raising sensitive topics with empathy and care(33:35) [Extended Episode Only] Redesigning roles and work for energy and well-being
Have you ever had a great idea but struggled to get others on board?You don't need a title to have influence; you need a strategy.Fortunately, this week's guest knows exactly how to build credibility and momentum without formal power.Tami Reiss is an expert on influence-driven leadership. She's a keynote speaker, corporate trainer, and CEO of Leader Within, where she helps leaders master influence and maximize impact. Through tools like the LEAD Framework, MAP, the Influence Canvas, and the Confident Communicator GPT, she makes leadership concepts practical and accessible to professionals around the world. Her latest passion project is a rhyming illustrated book on leadership.In this episode, Tami shares how to use the MAP Framework (Manifest, Assess, Promote) to move ideas forward, align your vision with others, and build relationships that lead to collaboration instead of resistance. We explore what to do when your ideas are dismissed, how to avoid losing your cool under pressure, and why influence is really about connection, not control.In the extended conversation, Tami shares practical tools for managing crisis moments with calm, rallying allies before big decisions, and communicating risks in ways that help others listen and engage constructively.Get FREE mini-episode guides with the big idea from the week's episode delivered to your inbox when you subscribe to my weekly email.Join the conversation now!Conversation Topics(00:00) Introduction: Why Influence Without Authority Matters(02:09) The MAP Framework: Manifest, Assess, Promote(05:06) Why Influence is About Connection, Not Power(09:15) Manifesting a Vision That Inspires Buy-In(12:38) Assessing Stakeholders and Building Relationships(17:02) Promoting Your Ideas Authentically(21:19) Managing Pushback and Reframing Resistance(25:26) Lessons from Great Managers: Buy-In vs. Being Right(29:03) Connect with Tami Reiss(30:35) [Extended Episode Only] Staying Calm and Building Allies in Crisis(34:24) [Extended Episode Only] The “Meeting Before the Meeting” to Gain Real Support