Podcasts about Design research

In this episode of The Association Insights Podcast, we kick off our May spotlight series on Gen Z and younger professionals in the association space—powered by our partners at Highland.Our guest is David Whited, Principal of Design Research & Strategy at Highland, an innovation consultancy helping mission-driven organizations uncover member needs and build digital solutions that meet them. David shares eye-opening insights from Highland's Young Professional Membership Index (YPMI)—an annual national survey and benchmarking tool that's helping associations uncover the real barriers to Gen Z and young professional engagement.

In this episode of Home Therapy, licensed therapist and interior designer Anita Yokota sits down with Michael Seum, VP of Industrial Design at Kohler, live from KBIS!Together, they explore how intentional design—like the Anthem shower, cold plunge therapy, and biophilic tiles—is reshaping how we feel in our homes. From color psychology to emotional architecture, discover how the spaces we live in can heal, energize, and elevate us.CHAPTERS:00:00 Introduction to Home Therapy01:00 Live from K Biz: Exploring Kitchen and Bath Design01:36 Interview with Michael Seum: Kohler's Visionary04:09 The Anthem Shower Experience05:55 Cold Therapy and Wellness12:32 Biophilic Design and Artistic Collaborations18:47 Design Excellence and Strategic Importance19:23 Future of Home Wellness and Design20:34 Sustainability and Efficiency21:58 Design Inspirations and Favorite Projects23:01 Home Loops and Daily Rituals28:58 Design Research and Consumer Insights30:59 Inspiration and Global Influence32:20 Color Psychology and Emotional Design34:47 Wellness and Home Design Investment35:42 Conclusion and Final Thoughts--- ANITA'S LINKS ---• Home Therapy Book: Get a copy! • Book a Home Consult w/ Me! • My Website: anitayokota.com • Instagram: Follow • YouTube: Subscribe and Watch this Episode on Video!

The tension between doing good research and delivering on tight timelines is something I've experienced throughout my career in design and innovation. This conversation with Sam Zucker unpacks powerful approaches to making research more sustainable and equitable while building systems that support continuous learning and engagement. What particularly struck me was Sam's practical framework for embedding research into organizational workflows. Her approach transforms research from a periodic, resource-intensive effort into an ongoing capability that shapes decision-making and product development. This represents a crucial evolution in how we think about evidence-based design.   Questions This Episode Helps You Answer How can we build sustainable research systems that work within real-world constraints? What makes equity-based research different from traditional approaches? When should we adapt research methods for regulated environments? How might we use prototypes to get better research insights? Why do continuous research systems often succeed where one-off studies fail? I invited Sam to share her expertise because she brings a unique perspective on making research work in complex, regulated environments while maintaining a deep commitment to equity and inclusion. Her experience spans from reimagining college financial aid experiences to transforming employer benefits, always with a focus on serving people who are often overlooked in traditional research.   Episode Highlights [01:40] Sam describes her journey from an interdisciplinary background at Carnegie Mellon studying conceptual art, communication design, and sociolinguistics to founding Reroute Research, illustrating how diverse educational foundations can lead to innovative research approaches. [03:00] Shares insights from working on College Abacus, a groundbreaking tool that helped students understand true college costs beyond sticker prices, demonstrating how design research can tackle complex financial decisions. [05:30] Articulates her core focus: taking complex decisions (like college choice or insurance selection) and making them more understandable and actionable for users, revealing how design research can simplify without oversimplifying. [08:30] Introduces the innovative "researcher in residence" model where she embeds within companies for 3–4 months, showing how deeper integration leads to better knowledge transfer and organizational impact. [12:00] Explains her commitment to equity-based design and how it shapes recruiting practices, emphasizing the importance of reaching participants who are typically underrepresented. [15:30] Details practical strategies for inclusive recruitment, including flexible scheduling, multiple contact attempts, and accommodating cancellations — demonstrating how research processes themselves need to be designed for equity. [18:30] Shares approach to reciprocity in research, explaining how she ensures participants benefit from the process through information sharing and resource connections. [22:00] Describes how to build sustainable research systems that organizations can maintain long-term, emphasizing the importance of integrating with existing tools and workflows. [25:30] Provides a success story of Better Future Forward implementing a continuous research system, showing how research can become embedded in organizational culture. [31:30] Explains her approach to using low-fidelity prototypes early in research to get more accurate insights about what people actually want versus what they say they want. [37:30] Shares expertise on conducting research in highly regulated environments, emphasizing the importance of reading and understanding regulations firsthand rather than relying on others' interpretations. [41:30] Offers valuable advice for researchers working in regulated environments: build relationships with supportive stakeholders who can help drive innovation forward while navigating constraints. [45:00] Concludes with an important insight about the critical role of language in UX, noting how sometimes the most impactful research finding can be identifying the right word choice for users.   Questions to Help You Go Deeper Learning What surprised you about Sam's approach to continuous research systems and why? How does her equity-based framework challenge or enhance your current research practice? Which aspects of the researcher-in-residence model seem most valuable for your context? Leading How might you help your team understand and apply continuous research approaches? Where in your organization would more equitable research practices create the most value? What would success look like if you implemented ongoing research systems with your team? Applying What's one small experiment you could run next week with prototype-based research? Which current challenge could you address using Sam's approach to participant recruiting? How could you adapt the continuous research system to work in your specific context? Practicing How will you build more equitable research practices into your regular work? What support or resources do you need to implement continuous research systems?   Resources I Recommend Monteiro, Mike. Ruined by Design: How Designers Destroyed the World, and What We Can Do to Fix It. MULE BOOKS, 2024.  >>> Sam specifically mentioned finding this essential reading and I agree. This bold update of Monteiro's classic work challenges us to face the ethical implications of our design choices head-on. The 2024 edition feels especially relevant for research practitioners wrestling with AI ethics, privacy concerns, and the increasing impact of our design decisions on society. While provocative, it provides practical frameworks for making better choices about what we create and why. Monteiro, Mike. Design Is a Job: The Necessary Second Edition. Edited by Lisa Marie Marquis, Mule Books, 2024.  >>> While not mentioned in our conversation, this book expands on many of the ideas in this episode and is essential reading for every designer. Reece, Erik. Utopia Drive: A Road Trip through America's Most Radical Idea. First paperback edition, Farrar, Straus and Giroux, 2017.  >>> Sam highlighted this as one of her favorite books, noting how it connects to design thinking through its exploration of systematic change efforts. The book examines America's history of utopian communities as design experiments. I find it valuable for understanding how ambitious visions for change interact with real-world constraints — a tension researchers regularly navigate. Hall, Erika. Just Enough Research. 2024 edition, Mule Books, 2024.  >>> While not directly referenced by Sam, this newly updated guide aligns perfectly with her lean, practical approach to research. It provides excellent frameworks for right-sizing research efforts to match organizational constraints while maintaining rigor. The 2024 edition adds valuable perspective on remote research and working within regulated environments. Gray, Dave, et al. Gamestorming: A Playbook for Innovators, Rulebreakers, and Changemakers. O'reilly, 2010.  >>> Sam mentioned returning to this book often, seeing it as an intersection of conceptual art and facilitation techniques. I agree. While positioned as a workshop tool, Gamestorming's techniques for structured exploration and collaborative meaning-making are invaluable for research sessions. The methods can help create the trust and openness Sam emphasized as crucial for good research.   Tools We Discussed Typeform: For research participant feedback loops Salesforce: Example of embedding research in existing systems Asana/Jira/Notion: Options for research operations management   Deepen Your Learning 5.5 Things Every Designer Should Know About Hacking Bureaucracy with Marina Nitze — DT101 E106 Language + Design Research + Researcher Self-Care with Abby Bajuniemi — DT101 E96 Trauma-Informed Design + Participatory Design Perils + Research with Vulnerable Populations with Sarah Fathallah — DT101 E72 Remember to join Ask Like a Designer, our learning community at fluidhive.com/podcast for more resources and conversations about design thinking in practice!

The tension between doing good research and delivering on tight timelines is something I've experienced throughout my career in design and innovation. This conversation with Sam Zucker unpacks powerful approaches to making research more sustainable and equitable while building systems that support continuous learning and engagement. What particularly struck me was Sam's practical framework for embedding research into organizational workflows. Her approach transforms research from a periodic, resource-intensive effort into an ongoing capability that shapes decision-making and product development. This represents a crucial evolution in how we think about evidence-based design.   Questions This Episode Helps You Answer How can we build sustainable research systems that work within real-world constraints? What makes equity-based research different from traditional approaches? When should we adapt research methods for regulated environments? How might we use prototypes to get better research insights? Why do continuous research systems often succeed where one-off studies fail? I invited Sam to share her expertise because she brings a unique perspective on making research work in complex, regulated environments while maintaining a deep commitment to equity and inclusion. Her experience spans from reimagining college financial aid experiences to transforming employer benefits, always with a focus on serving people who are often overlooked in traditional research.   Episode Highlights [01:40] Sam describes her journey from an interdisciplinary background at Carnegie Mellon studying conceptual art, communication design, and sociolinguistics to founding Reroute Research, illustrating how diverse educational foundations can lead to innovative research approaches. [03:00] Shares insights from working on College Abacus, a groundbreaking tool that helped students understand true college costs beyond sticker prices, demonstrating how design research can tackle complex financial decisions. [05:30] Articulates her core focus: taking complex decisions (like college choice or insurance selection) and making them more understandable and actionable for users, revealing how design research can simplify without oversimplifying. [08:30] Introduces the innovative "researcher in residence" model where she embeds within companies for 3–4 months, showing how deeper integration leads to better knowledge transfer and organizational impact. [12:00] Explains her commitment to equity-based design and how it shapes recruiting practices, emphasizing the importance of reaching participants who are typically underrepresented. [15:30] Details practical strategies for inclusive recruitment, including flexible scheduling, multiple contact attempts, and accommodating cancellations — demonstrating how research processes themselves need to be designed for equity. [18:30] Shares approach to reciprocity in research, explaining how she ensures participants benefit from the process through information sharing and resource connections. [22:00] Describes how to build sustainable research systems that organizations can maintain long-term, emphasizing the importance of integrating with existing tools and workflows. [25:30] Provides a success story of Better Future Forward implementing a continuous research system, showing how research can become embedded in organizational culture. [31:30] Explains her approach to using low-fidelity prototypes early in research to get more accurate insights about what people actually want versus what they say they want. [37:30] Shares expertise on conducting research in highly regulated environments, emphasizing the importance of reading and understanding regulations firsthand rather than relying on others' interpretations. [41:30] Offers valuable advice for researchers working in regulated environments: build relationships with supportive stakeholders who can help drive innovation forward while navigating constraints. [45:00] Concludes with an important insight about the critical role of language in UX, noting how sometimes the most impactful research finding can be identifying the right word choice for users.   Questions to Help You Go Deeper Learning What surprised you about Sam's approach to continuous research systems and why? How does her equity-based framework challenge or enhance your current research practice? Which aspects of the researcher-in-residence model seem most valuable for your context? Leading How might you help your team understand and apply continuous research approaches? Where in your organization would more equitable research practices create the most value? What would success look like if you implemented ongoing research systems with your team? Applying What's one small experiment you could run next week with prototype-based research? Which current challenge could you address using Sam's approach to participant recruiting? How could you adapt the continuous research system to work in your specific context? Practicing How will you build more equitable research practices into your regular work? What support or resources do you need to implement continuous research systems?   Resources I Recommend Monteiro, Mike. Ruined by Design: How Designers Destroyed the World, and What We Can Do to Fix It. MULE BOOKS, 2024.  >>> Sam specifically mentioned finding this essential reading and I agree. This bold update of Monteiro's classic work challenges us to face the ethical implications of our design choices head-on. The 2024 edition feels especially relevant for research practitioners wrestling with AI ethics, privacy concerns, and the increasing impact of our design decisions on society. While provocative, it provides practical frameworks for making better choices about what we create and why. Monteiro, Mike. Design Is a Job: The Necessary Second Edition. Edited by Lisa Marie Marquis, Mule Books, 2024.  >>> While not mentioned in our conversation, this book expands on many of the ideas in this episode and is essential reading for every designer. Reece, Erik. Utopia Drive: A Road Trip through America's Most Radical Idea. First paperback edition, Farrar, Straus and Giroux, 2017.  >>> Sam highlighted this as one of her favorite books, noting how it connects to design thinking through its exploration of systematic change efforts. The book examines America's history of utopian communities as design experiments. I find it valuable for understanding how ambitious visions for change interact with real-world constraints — a tension researchers regularly navigate. Hall, Erika. Just Enough Research. 2024 edition, Mule Books, 2024.  >>> While not directly referenced by Sam, this newly updated guide aligns perfectly with her lean, practical approach to research. It provides excellent frameworks for right-sizing research efforts to match organizational constraints while maintaining rigor. The 2024 edition adds valuable perspective on remote research and working within regulated environments. Gray, Dave, et al. Gamestorming: A Playbook for Innovators, Rulebreakers, and Changemakers. O'reilly, 2010.  >>> Sam mentioned returning to this book often, seeing it as an intersection of conceptual art and facilitation techniques. I agree. While positioned as a workshop tool, Gamestorming's techniques for structured exploration and collaborative meaning-making are invaluable for research sessions. The methods can help create the trust and openness Sam emphasized as crucial for good research.   Tools We Discussed Typeform: For research participant feedback loops Salesforce: Example of embedding research in existing systems Asana/Jira/Notion: Options for research operations management   Deepen Your Learning 5.5 Things Every Designer Should Know About Hacking Bureaucracy with Marina Nitze — DT101 E106 Language + Design Research + Researcher Self-Care with Abby Bajuniemi — DT101 E96 Trauma-Informed Design + Participatory Design Perils + Research with Vulnerable Populations with Sarah Fathallah — DT101 E72 Remember to join Ask Like a Designer, our learning community at fluidhive.com/podcast for more resources and conversations about design thinking in practice!

Cal Thompson is the VP of Product Design & Research at Headspace, where they lead a team dedicated to creating user-centered designs that drive real-world impact. Their focus is to combine design practices with rigorous research to help users achieve their meditation goals. Before Headspace, Cal served as a Design Director at Fjord San Francisco. In this episode, we explore: What key metric Headspace measures for active use The small feature change that increased engagement The one trick they use for copy-editing What drives people to re-engage with Headspace How pricing (free vs. paid) impacts user engagement  This episode is packed with practical takeaways for PMs and anyone interested in the psychology of habit creation. Enjoy this episode? Rate it and leave a review. It really helps others find the podcast. Learn more about Kristen and Irrational Labs here.

Everyone who steps into our workshop room brings their own experience. An emotional backpack of mosaic stories, hardships and histories - some, more traumatic than others.But the weight of trauma demands a special kind of care: far beyond empathy, we must show up with a deep sensitivity and respect that fosters non-triggering, inclusive spaces.Rachael Dietkus knows this better than most. As a social worker-designer and the first trauma-informed subject matter expert at the White House, she's been at the helm of understanding some big, complex social issues - from masked gun violence, to how racism shows up in healthcare.This week, Rachael teaches us her craft of trauma-informed design, peppered with brilliant anecdotes, thoughtful insights and guidance - there's lots to learn, think about, and apply. Find out about:What it means to facilitate with trauma sensitivityThe importance of rejecting rigidity to make space for deep, meaningful conversations The key difference between therapy and facilitating therapeutic exchangesThe importance of eliminating the element of surprise when dealing with complex issuesHow to foster safe spaces that don't demand a vulnerability of participants Don't miss the next episode: subscribe to the show with your favourite podcast player.And download the free 1-page summary, so you can always have the key points of this episode to hand.Links:Watch the video recording of this episode on YouTube.Connect to Rachael Dietkus:LinkedInWebsiteSupport the show**Click here to navigate through all episodes via this interactive podcast map.**Are you inspired by our podcast guests and crave a taste of masterfully facilitated workshops? Join the NeverDoneBefore Facilitation Festival. **If you enjoy the show, consider a one-off donation and contribute to the ongoing costs of running the podcast.

Episode web page ----------------------- The Human Insight Summit (THiS) PROMO Code The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insight across the business. Get $100 off your registration with the podcast listener code: UNLOCKED. Learn more or register. ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day. ----------------------- Show Notes In this episode of Insights Unlocked, host Cornelia Klimek sits down with Shannon Graf, Director of Design Research at Signet Jewelers, to explore her journey in UX research and how her work shapes the digital and in-store experiences for some of the world's top jewelry brands, including Kay, Zales, and Jared.  Shannon offers a behind-the-scenes look at how Signet integrates consumer insights to lead with data-driven decisions that enhance customer satisfaction and drive business outcomes. The conversation covers a range of themes from digital transformation, personalized customer journeys, and the impact of in-store UX research to fostering a strong employee experience within a large organization. Whether you're in UX, product management, or simply interested in digital experiences, this episode is full of actionable insights. Key Themes: The Journey of Saying “Yes” Shannon talks about how saying “yes” to unexpected opportunities, like writing her first nonfiction book during the pandemic, helped her unlock new personal and professional achievements. She shares how this mindset extends into her UX research career and offers advice on how listeners can apply this philosophy in their own lives and work. Consumer Insights Driving Digital Transformation At Signet Jewelers, Shannon and her team leverage deep consumer insights to shape digital experiences for customers. This includes both e-commerce platforms and in-store technologies used by their jewelry consultants. Shannon emphasizes that leading with research and data helps businesses avoid costly mistakes, streamline decision-making, and deliver what customers really need. Personalization and Confidence in Digital Experiences Personalization plays a significant role in Signet's success, especially in the competitive jewelry market where customers want tailored experiences. Shannon explains how their research reveals consumer preferences for personalized shopping journeys and how confidence in a brand can make or break a digital experience. The Importance of Employee Experience Beyond customer insights, Shannon's team also focuses on employee experience research, working closely with internal teams to gather feedback that informs better organizational practices. This effort aligns with Signet's broader vision of creating a positive and empowered workplace culture. Leadership and Aligning UX with Business Objectives Throughout the episode, Shannon shares strategies for connecting UX research outcomes to broader business objectives, helping researchers and designers align their work with what truly matters to the company's bottom line. She provides tips on problem framing, prioritization, and the importance of cultivating strong internal relationships. Episode links:  Nothing but Pavement: Shedding the Should When the Path before You is Not Always the Path You Choose by Shannon Graf Signet Jewelers – Brands include Kay, Zales, Jared, and Banter. Instagram: @ShannonGrafCreative

The Generation Study is a research initiative aiming to explore the use of whole genome sequencing in newborns, to screen for more than 200 rare genetic conditions. This study will recruit 100,000 babies across England, and you can learn more about the Generation Study via the study's official website. Design research has played a vital role in shaping the Generation Study. Parents, NHS staff, and the public have been involved from the start, providing input through public dialogues and usability testing to guide the development of the study. In this episode, our guests discuss the use of design research in the Generation Study, and the importance of designing a robust and inclusive consent process, focusing on building trust and engaging diverse communities. They also discuss how the design of study materials such as posters, videos, and written content was shaped by community feedback. Our host, Öznur Özkurt, Director of design and research at Genomics England is joined by Mathilde Leblond, Senior Design Researcher at Genomics England, Rebecca Middleton, a rare condition patient, and Chair of the recruitment working group of the Generation Study and Sandra Igwe, CEO/founder of The Motherhood Group.   "It's not enough to just ask people afterwards. It's also not enough to engage just at the beginning and then stop listening once we're live, once it gets hairy and a bit difficult. So, we are very excited to find out all the things that we hadn't considered before we launched, and just continue to learn."   You can hear more information about Generation Study in our previous podcast episodes too: Genomics 101 with David Bick - What is the Generation Study? Which conditions will we look for initially in the Generation Study? With Vivienne Parry and David Bick You can read the transcript below, or download it here: https://www.genomicsengland.co.uk/assets/documents/Podcast-transcripts/How-has-design-research-shaped-the-Generation-Study.docx  Öznur: Welcome to Behind the Genes.  Sandra: Every community's different and every patient is different as well, and so that may require different focuses or different formats, or different messages for different groups. And so we like to have people with lived experience from the community representing that, and also driving the uptake of consent as well. But failing to engage diverse voices can lead to perpetuating inequalities in access and uptake, so it's really important to have representation because the lack of it in research can overlook communities' specific concerns and needs.  Öznur: My name's Öznur Özkurt and I'm the director of design and research at Genomics England. On today's episode, I'm joined by Mathilde Leblonde, senior design researcher at Genomics England, Rebecca Middleton, and Sandra Igwe, CEO and founder of the Motherhood Group. Today we'll be discussing how design research was used in the Generation Study by involving participant and users' voices to address ethical considerations, implementation and consent. If you enjoy today's episode, we'd love your support. Please like, share and rate us on wherever you listen to your podcasts.  So, before we dive into our questions, would our guests like to briefly introduce yourselves to our listeners? Sandra, let's start with you.  Sandra: Hi everyone, I'm Sandra Igwe and I'm the founder and chief exec at the Motherhood Group. The Motherhood Group is a social enterprise that supports black mothers, birthing people in their pregnancy and beyond.  Öznur: Great to have you on the podcast, Sandra. Rebecca?  Rebecca: Hi everyone, I'm Rebecca, I'm a rare condition patient, and I also have the pleasure of chairing the recruitment working group of the Generation Study.  Öznur: Fantastic, thank you, Rebecca. And over to you, Mathilde.  Mathilde: Hi, I'm Mathilde. I'm leading design research on the Generation Study, and I have had the pleasure of working with Sandra and Rebecca and many others, trying to shape the processes and materials of recruitment and consent in the Generation Study.  Öznur: Fantastic, thank you. Mathilde, let's start with our first question. What is the Generation Study?  Mathilde: Sure. So, whole genome sequencing is a technology that's improving. We're finding new ways of using that, and there's interest globally to explore the use of this technology to screen for rare genetic conditions in babies, so that we can treat them earlier on, so they're not having two different departments trying to figure out what's wrong with them. And because we can look for hundreds of conditions with whole genome sequencing, it's really much more efficient, and we're able to look at these rare conditions, so it's really exciting. There's still a lot of questions about implementing this operationally within the NHS, and so the Generation Study is aiming to explore this. We're going to be aiming to recruit 100,000 babies across England to take part in this, and they will be staying on the Generation Study for 16 years, or until they withdraw, so that we can see how their health develops, and really understand how genes affect their health.  Öznur: Thanks Mathilde. And if you'd like to learn more about the Generation Study, you can listen to our previous Genomics 101 podcast called What is the Generation Study, and Which Conditions Will We Look for Initially in the Generation Study.  Mathilde, can you briefly outline for us what we mean by design research?  Mathilde: So, design research is a design and research methodology, which involves users from scoping through iteration. So, even back when we didn't know this would be called the Generation Study and we weren't even sure of the boundaries of that, we were involving parents, NHS staff and other users of the service to try and understand what it might be. And later down the line it went all the way through to iterations once we started having materials and a better idea of what it could be like (inaudible 0:04:18) with users outside of the company to understand what their needs are, what would work well for them, and how we can shape the whole service to do things better.  Öznur: And how have we implemented design research in the Generation Study?  Mathilde: Yep, so we've also done a lot of engagement, which was bringing public views in the form of public dialogues, so understanding which conditions should be looked for, what principles should be guiding that work, but also we've been involving users in regular rounds of codesign and usability testing to understand what works and what doesn't work. It's been around 105 people now that have taken part, and it's only going to be growing. Involving users has been shown to improve the implementation of interventions in the healthcare context, so we really hope that this will help the Generation Study when it launches. And regular rounds of codesign have had to be balanced with ethics, operations, feasibility, but I'm proud to say that user perspectives have been central to the decisions of the programme throughout.   Öznur: That's fantastic to hear. I'm going to come to Rebecca and ask, why is it important for us to be guided by the patients and the participants?  Rebecca: It's absolutely central, and the public dialogue that really underpinned this, which started in 2020, the messages from that have really come through to the whole codesign process of the project. The public consultation really told us that people were genuinely keen about the project, but wanted to ensure that they were part of the process, and that coproduction really began from day one. This is a new world leading project. This has not been done before, so we needed a whole new approach to how we produced and how we designed this with patients and with parents, and that's exactly what we've done. And why we have done it is because we know ultimately it leads to trust within the project, within the research study, which is essential, as I say, ‘cos this is a world first. But it also leads to better consent, a better pathway through the study, a better results pathway as well, and all the way through, ensuring that expectations are managed, that there is transparency, and people are fully informed and can make the right decision for themselves and for their baby. Öznur: Thank you. And would you like to add something, Sandra?  Sandra: Yeah, so I know from my community that we represent black mothers and black ethnic minority patients and participants, and we have very unique lived experiences that many research may not be privy to or just do not understand. And so engaging with patients from the community ensures that research is grounded in real authentic community needs and priorities. And also involving women like myself and those from my community, it can really help to identify and overcome barriers to inclusion or getting mums involved. I know I always hear, you know, “Sandra, black mothers are so hard to reach, they don't really get involved in research.” Well, if you include those from the community to lead in the research or support in engagement, you will have a lot more uptake, and it leads to more accessible inclusive research, which of course everyone really, really desires to have more of.   And then also participants from the community can flag issues and suggest solutions that researchers may miss, because it's not knowledge, it's experience. It's, you know, having someone go through the experiences without necessarily studying it, but again lived experience to me, it's more crucial than any other experience that you could possibly have.  Öznur: 100 percent, lived experience is really, really crucial for us to make the services that we're making really speak to the actual context of our users. Thank you for that. And Rebecca, how has this process been different to the 100,000 Genomes Project? What was your experience? Rebecca: I was consented onto the 100,000 Genomes Project back in 2015, and I can remember that experience very vividly, on a cold, wet December afternoon, going off to meet my genetic counsellor, and receiving the consent form for the 100,000 Genomes Project, which was very much like War & Peace. Scratching my head at the time, going, “Gosh, I'm going to have to (inaudible 0:08:54) to go through this.” And then going home that evening and sitting on the sofa, and, you know, considering myself an educated woman, just realising I had so many questions. I really didn't understand it, and I needed somebody to help me unpack this, and translate it. And I'm pleased to say that our consent process and our recruitment process is very different to this, which is a fantastic thing. And what's really key about the lessons that we have learnt from the 100,000 Genomes Project is that, to really build trust in a research programme and a new research programme, you need to manage expectations, and that's wrapped up in building trust around the programme as well. And with the 100,000 Genomes Programme, there have been challenges and issues around that expectation management, and some expectations weren't managed. And even now nearly ten years on, we are still feeling the effects of that, and patients and families are still feeling hurt because of that. So, we have learnt from that and therefore we have designed a process with patients and with parents. We know that no two experiences are the same, that we have to ensure that we remain flexible, and we have to ensure that we are addressing any misconceptions, any misunderstandings. Perception and reality have to be treated the same. We have to understand how people are understanding genomics, because outside of pockets, genomics is not a standard NHS piece of healthcare. So, people come to this study with different assumptions, and we have to learn to go beyond them. We have to understand what their health literacy needs are, and how we can help manage that, how we can help translate, so that nobody is stuck at home on a cold, wet December evening, scratching their head, going, “Well, I don't know what this actually means.” We are ensuring that the NHS professionals and everybody involved in the pathway is fully aware of how to explain the project, explain the risks, explain the benefits, and be fully transparent. And we know what the risks and the benefits are that need to be addressed because we've asked parents and patients as well. So, we know the challenges and we're trying to address them head on, and that's essential. It's essential in building trust, and that's one of the key learnings from the 100,000 Genomes Project. And it has been brilliant to be involved in this project and really kind of learn from that past experience, but move forward in such a unique and fresh way that really will have benefit to those new parents. Öznur: Thank you, Rebecca. And we have been talking about the consent process in the context of newborns, and we know that, while consent given for newborn screening is really high in the UK, parents often leave this conversation relatively uninformed. Sandra, can you tell us a little bit about what you think the risks of not designing this consent moment appropriately might be? Sandra: I guess not designing appropriately can break down trust. So, I think engaging in a variety of parents in this research and design is crucial for trust. And that's a topic that's come up many times in our community is that they believe that there is a lack of trust between research practitioners and this wider system as a whole, and the community of marginalised patients, parents, mothers. So, I think it's really important that communities have this. But also researchers must make the effort to meet parents where they are at, not just physically but also conceptually, as well as emotionally. So, hosting conversations in familiar, comfortable community spaces is essential. We had our session in our hub, our community hub, and mothers were really familiar with the space and with each other as well. And so partnering with local grassroots organisations and leaders to create inroads is so beneficial, and I can hand on say that when you connect with the community, you've already done the first step in building trust. And consent conversations should be guided by what matters most to each parent within each community, ‘cos every community's different and every patient is different as well, and so that may require different focuses or different formats, or different messengers for different groups. And so we like to have people with lived experience from the community representing that, and also driving the uptake of consent as well. But failing to engage diverse voices can lead to perpetuating inequalities in access and uptake, so it's really important to have representation because the lack of it in research can overlook communities' specific concerns and needs. Öznur: Absolutely, and that inclusion is really important for the study. Is there anything you'd like to add, Mathilde? Mathilde: Yes. When we talk about consent, oftentimes we think about that one moment, the moment of conversation with a clinician, and signing on the dotted line, and I think what we have done here in the Generation Study is to consider recruitment from the very first time that they hear about the Generation Study all the way down to that moment. And it's been really important because, yes, the moment of consent - you know, during pregnancy, you've got a lot of information coming in, a lot of different priorities, so you may be a little bit all over the place and not understand specific things, or not have the time to really spend thinking and understanding jargon, etc. And that presents a big risk because, when you may receive results, there may be confusion. There may be a loss of trust if there's media coverage that talks about the Generation Study in a way different from what you had understood it. So, these are some of the risks that we're trying to avoid.  But the big risk is also, as Sandra has said, the risk of not engaging a wide variety of parents, not just in the moment of consent but the whole process. So, if we're thinking about where we're using the word genomic and how are we using that, this is a word that's actually really scary for a lot of people. And we might be very proud of the cutting edge technology that we're using, but actually it can sound very science-y and almost sci-fi to people. So to us, the moment of consent is really from the first time that you hear about the Generation Study, you start creating a mental model about what that means, all the way down to the consent moment, when the samples are taken, the results and beyond. It's really been looking at this whole journey holistically. Öznur: And that language point is a really interesting one. I know that the study is obviously being communicated to the public through posters, leaflets, websites, which speak to how the study works, you know, the conditions we test for, and the benefits and risks of joining. There's a lot of language. There's written words in there, there's audiovisual content, videos, images. How did we inform what type of content is needed to communicate the depth of the study? Mathilde: I think the example of the introduction video is a really good one, and I want to discuss this a bit with Sandra, because actually it was quite a crucial turning point. We tested the video several times in user research before and after the Motherhood Group workshop, but the thoughts that her community gave us really helped change the tone of this video from something very professional to a conversation between parents raising questions. I wonder, Sandra, if you remember what your community's feedback had been, and if you can talk a little bit about that. Sandra: Yes. So, the mothers from our community at the Motherhood Group definitely gave lots and lots of feedback that the initial posters didn't really resonate with mothers from our community. They said that the visuals and the language felt a little bit generic and also too clinical, and it didn't speak directly to our community. They also expressed that seeing more black parents and more black families represented signals for us too as well – so, seeing people like look like us in the posters and the media would have allowed a lot more uptake. So, narratives and videos featuring real people that looked like members of our community, they expressed that would go a lot further. And also it made them feel a lot more relevant, and again it goes back to the notion of having more trust and feeling less abstract, but more like an authentic way of engaging or directly communicating with our community. They also appreciated the effort to be more upfront, but the risk and also the downside, not just selling only the positives. You know, members from our community were saying they wanted to know the real deal. And also our community have been misled in the past. You have to understand that. The history kind of shows that there has been a breakdown in trust, and so transparency, they shared, was really, really key to rebuilding that trust, as well as materials that are culturally tailored and designed for different formats for our community. Mathilde: It's really exciting how much this feedback has pushed all of us in the team and the designers – pushed us to think about how to talk about the Generation Study, what narratives to use, what tone of voice, but also you'll see on the posters there's space there to have photos of several different family types and people of different backgrounds. It's not just one photo. And there's also some very small tweaks, it seems like, but it actually has a very big impact, about what it is that you're trying to say and what people understand in a split second when they're seeing that. Öznur: Absolutely, and that open dialogue is definitely key to keeping on bringing those perspectives in, and keeping updating and moving the language of the study as well. Obviously, the study will keep being shaped. I'm curious about how will design research continue to shape the Generation Study going forward. Mathilde: Yep, so we will have an iterative process, where we're still listening to the sides as they're launching to hear what are the questions that are being raised, what are some of the challenges that they're facing. At the same time, we have a survey that parents will be able to fill in, and we have an evaluation partner, UCL, who is doing an independent review of how well all of this is landing, and evaluating the work that we've been doing to see is it really hitting all of these points, and what we may need to be iterating or changing as we learn. Rebecca: I should also point out that the recruitment working group is very much in the background, but we are still very much alive, and we will come back to look at those first pieces of feedback and to look at what the experiences have been, and how we can learn and how we can help kind of shape what comes next. Because it's critically important that we have this always learning philosophy. It's critically important that now, you know, the rocket has launched, how will it land, and we don't know until we've actually had that feedback. So, we can plan and absolutely plan to the nth degree, but actually how it exists out there in the real world, we won't know until the project goes live and that feedback comes through. And that's what we're also really excited about is to actually learn those first lessons and see how we can support going forward, and see what needs a tweak here, a change there. And again, it's that dialogue that started with the public dialogue back in 2020, and here we are in 2024 and that dialogue will still continue, and we are still listening and we are still learning. Öznur: Thanks Rebecca. I'd like us to reflect on the importance of continuous learning. What's the importance of continuous learning in this project? I'll start with Sandra. Sandra: Continuous learning to me and my community really means listening to the voices that are often seldom heard. It means trusting and placing trust in the community to be a part of or lead or be involved in research, changes that affect our community. It also means actively and proactively working to rebuild that trust, because there's been a lack of trust from the community, and that means transparency. It also means honesty, and it also means continuous involvement as well. There's no point in involving us at the end of a study for our feedback, but at the very start to show that you are trying to be authentic.  Rebecca: Ultimately, genomics is the science of people. Genomics is people, so we have to keep talking to the very people that we are looking to try and support, help, care for, and ultimately impact them and their families as well. So, I completely agree with Sandra, continuous learning, it's a continuous dialogue, and understanding how our opinions differ, how our opinions may shape and grow as the general conversation about genomics continues as well in the public discourse. So, we have to understand and we have to stay sort of on our feet, that this is a dynamic conversation, therefore we need to change and we need to remain flexible as well. And if we keep our ears open and if we keep our minds open, then we will continue to build that trust, and we will continue to ensure that we have a robust study that will ultimately fulfil its research aims. Öznur: Thank you. And Mathilde?  Mathilde: I think there's only so much that we could really cover in theory before we launched, and now, you know, it's going to go out into the world, and there's many things that we couldn't have predicted that will happen. We have that humility to understand that. And what's super important going forward is that we have a team there to keep kind of staying on our toes, listening to what's happening, to make sure that we respond to that, so that, as Sandra said, it's not enough to just ask people afterwards. It's also not enough to engage just at the beginning and then stop listening once we're live, once it gets hairy and a bit difficult. So, we are very excited to find out all the things that we hadn't considered before we launched, and just continue to learn. Oznur: We will wrap up there. Thank you to our guests, Rebecca Middleton, Sandra Igwe and Mathilde Leblonde for joining me today as we discussed the use of design research in the Generation Study. If you'd like to hear more episodes like this, please subscribe to Behind the Genes on your favourite podcast app. I've been your host, Öznur Özkurt. This podcast was edited by Bill Griffin at Ventoux Digital, and produced by Naimah Callachand.

Devin Harold, former Head of Design Research for Financial Services at Capital One, joins host Ash Oliver to discuss the challenges of connecting user research to business outcomes, how to effectively track and communicate the value of research, and why the future of the industry lies in driving customer-centricity across the entire business.Discover practical frameworks for prioritizing and presenting research, such as the “two-by-two prioritization” and "what, so what, now what" frameworks. Learn how to involve cross-functional teams and tailor communications to stakeholders to enhance the visibility and influence of your work, and transform UX research into a strategic asset for the business.About Devin:Devin Harold is a Design Research Leader with over twelve years of experience in the UX space, starting his career journey first as an interaction designer before shifting into research. He recently worked as Director - Head of Design Research for Financial Services at Capital One, where he led the talented team and research practice to drive business decisions within the $1.4 trillion auto lending industry. Outside of work, Devin is a hobby egyptologist and photographer, and loves to travel the world with his husband, Montgomery.Connect with Devin:You can connect with Devin on LinkedIn, or check out his personal site.Resources:Disco Conf 2024, the global research and discovery conference by MazeMarketers Turn To Metrics to Measure the Impact of Their InitiativesThe research “impact” problem by Josh LaMarA framework to measure UX research impact by MazeUsability Engineering by Jakob NielsenDesigning for the Digital Age by Kim Goodwin and Alan CooperA Beautiful Constraint by Adam MorganFollow Maze on Social Media:X: @mazedesignHQInstagram: @mazedesignHQLinkedIn: https://www.linkedin.com/company/mazedesignTo get notified when new episodes come out, subscribe at maze.co/podcast.See you next time!

Did you know that when you spend time on an online platform, you could be experiencing between six to eight different experimental treatments that stem from several hundred A/B tests that run concurrently? That's how common digital experimentation is today. And while this may be acceptable in industry, large-scale digital experimentation poses some substantial challenges for researchers wanting to evaluate theories and disconfirm hypotheses through randomized controlled trials done on digital platforms. Thankfully, the brilliant has a new paper forthcoming that illuminates the orthogonal testing plane problem and offers some guidelines for sidestepping the issue. So if experiments are your thing, you really need to listen to what is really going on out there. References Abbasi, A., Somanchi, S., & Kelley, K. (2024). The Critical Challenge of using Large-scale Digital Experiment Platforms for Scientific Discovery. MIS Quarterly, . Miranda, S. M., Berente, N., Seidel, S., Safadi, H., & Burton-Jones, A. (2022). Computationally Intensive Theory Construction: A Primer for Authors and Reviewers. MIS Quarterly, 46(2), i-xvi. Karahanna, E., Benbasat, I., Bapna, R., & Rai, A. (2018). Editor's Comments: Opportunities and Challenges for Different Types of Online Experiments. MIS Quarterly, 42(4), iii-x. Kohavi, R., & Thomke, S. (2017). The Surprising Power of Online Experiments. Harvard Business Review, 95(5), 74-82. Fisher, R. A. (1935). The Design of Experiments. Oliver and Boyd. Pienta, D., Vishwamitra, N., Somanchi, S., Berente, N., & Thatcher, J. B. (2024). Do Crowds Validate False Data? Systematic Distortion and Affective Polarization. MIS Quarterly, . Bapna, R., Goes, P. B., Gupta, A., & Jin, Y. (2004). User Heterogeneity and Its Impact on Electronic Auction Market Design: An Empirical Exploration. MIS Quarterly, 28(1), 21-43. Somanchi, S., Abbasi, A., Kelley, K., Dobolyi, D., & Yuan, T. T. (2023). Examining User Heterogeneity in Digital Experiments. ACM Transactions on Information Systems, 41(4), 1-34. Mertens, W., & Recker, J. (2020). New Guidelines for Null Hypothesis Significance Testing in Hypothetico-Deductive IS Research. Journal of the Association for Information Systems, 21(4), 1072-1102. GRADE Working Group. (2004). Grading Quality of Evidence and Strength of Recommendations. British Medical Journal, 328(7454), 1490-1494. Abbasi, A., Parsons, J., Pant, G., Liu Sheng, O. R., & Sarker, S. (2024). Pathways for Design Research on Artificial Intelligence. Information Systems Research, 35(2), 441-459. Abbasi, A., Chiang, R. H. L., & Xu, J. (2023). Data Science for Social Good. Journal of the Association for Information Systems, 24(6), 1439-1458. Babar, Y., Mahdavi Adeli, A., & Burtch, G. (2023). The Effects of Online Social Identity Signals on Retailer Demand. Management Science, 69(12), 7335-7346. Hevner, A. R., March, S. T., Park, J., & Ram, S. (2004). Design Science in Information Systems Research. MIS Quarterly, 28(1), 75-105. Kahneman, D., & Tversky, A. (1979). Prospect Theory: An Analysis of Decision under Risk. Econometrica, 47(2), 263-291. Benbasat, I., & Zmud, R. W. (2003). The Identity Crisis Within The IS Discipline: Defining and Communicating The Discipline's Core Properties. MIS Quarterly, 27(2), 183-194. Gregor, S., & Hevner, A. R. (2013). Positioning and Presenting Design Science Research for Maximum Impact. MIS Quarterly, 37(2), 337-355. Rai, A. (2017). Editor's Comments: Avoiding Type III Errors: Formulating IS Research Problems that Matter. MIS Quarterly, 41(2), iii-vii. Burton-Jones, A. (2023). Editor's Comments: Producing Significant Research. MIS Quarterly, 47(1), i-xv.  Abbasi, A., Dillon, R., Rao, H. R., & Liu Sheng, O. R. (2024). Preparedness and Response in the Century of Disasters: Overview of Information Systems Research Frontiers. Information Systems Research, 35(2), 460-468.

Max Stearns, a designer that has for a long time worked in the intersection between  participatory design and climate. He also works in European research projects in relation to the mitigation and adaptation to climate change. In this interview we talk about one of these projects: Net Zero cities, about democratic infrastructures, citizen participation and design-research.  We talked about: Net Zero Cities Strategies for a Networked Approach Climate Participatory budget in Vienna Democratic infrastructure This interview is part of the lists: D&D in English, Democracia y diseño, Infrastructures, Diseño sostenible and Gobierno y diseño. The lists can be found in Spotify, in our website and in Youtube.  This is the fourth episode of a series on Infrastructures. This is a series of 4 interviews to people based or coming from: Ireland, Finland, France,  Denmark, and the United States. The main focus is in understanding the possible role of design in relation to infrastructures. I started this enquiry interviewing designers involved in the development of services for projects. I wanted to ask them: what can we design in relation to the work of  infrastructures?

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When thinking about building products for security teams, we often emphasize the technical side: reduced false positives, new detection techniques, and automation. But what about asking things like: how do security teams work together? What excites a security analyst about their job? How can we help them do more of that? What does the experience look like across a suite of cybersecurity products? To improve the user experience for security teams—and improve security outcomes—you have to think holistically.In this episode, we talk about:How a centralized UX research team fosters meta-analysis across different personas, workflows, and a suite of products.Why in-person research—like visiting a security operations center (SOC)—is so important for UX researchers building security products.Creative ways of engaging with customers and learning from them.Why her UX research team has taken ownership over UX metrics and analytics.Why asking stakeholders a simple question: “What kind of evidence are you looking for?” can save you a lot of time and frustration.Lindsey Wallace is the Director of Design Research and Strategy at Cisco Security Design. She has a PhD in Anthropology and previously worked at Adobe. 

In today's episode of "This is HCD," we meet Jenny Winfield, a user researcher specialising in socially taboo topics and trauma. Jenny shares her journey from psychology and anthropology to design research, highlighting the significance of belongings in people's lives. She discusses the importance of trauma-informed design research practices and how she enhanced her skills in this area. Jenny offers practical tips, tricks, and frameworks for applying trauma-informed care in design. She reflects on her experience in a trauma-informed organisation, emphasising the necessity of embedding these principles into the design process to ensure care, safety, and validation in research sessions. Jenny underscores the importance of setting boundaries, managing secondary stress, and prioritizing self-care for researchers. She also talks about the challenges of navigating sensitive topics and guiding conversations in a supportive manner. Sit back, relax, and enjoy the episode as we explore the power of empathetic and informed design with Jenny Winfield. linkedin.com/in/jenny-winfield https://www.jennywinfield.co.uk https://medium.com/@winnyltd https://blog.chayn.co/tagged/user-research Become a member: https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Book a Coaching Chemistry Call: https://calendly.com/gerryscullion/coaching-chemistry-call

JP Holecka is the Founder and CEO of Power Shifter Digital, a digital product and service design studio that creates simple and easy-to-use mobile apps, web apps, and websites. He is a digital innovation expert with over 30 years of experience in the industry. As the founder of Power Shifter Digital, JP has successfully guided major brands such as Energizer, Deloitte, Lululemon, and TELUS through the digital landscape. Known for his commitment to enhancing work environments and agency culture, he also co-founded the Trove group of agencies. JP is an expert in creating user-centered digital products and is an advocate for safe creative spaces where ideas prevail. In this episode… Are you tired of traditional brand-centric approaches that fail to resonate with your audience? Do you wonder how a deep understanding of customer experiences can revolutionize product design and service delivery? Is there a way to turn digital presence into a robust consumer journey that goes beyond aesthetics? Serial entrepreneur JP Holecka takes a deep dive into Power Shifter Digital's transformation journey over the past 15 years, helping household names redefine their online strategies. He highlights the importance of prioritizing user-centered design and research to create digital products that look great while offering exceptional experiences to customers. He shares how they helped Zion, a direct-to-consumer brand, pivot from a conventional branding approach to one that emphasized customer journey and experience, ultimately positioning them for success in a highly competitive market. In this episode of the Inspired Insider podcast, host Dr. Jeremy Weisz and guest JP Holecka discuss the fascinating intersection of innovation and entrepreneurship. JP shares how his frustration with the status quo in marketing agencies led to the formation of Power Shifter Digital — an agency that values creativity and collaboration while maintaining an intense focus on improving customer experiences through technology and design.

Roberta Tassi, is a prominent Service Designer, author, lecturer and founder of Oblo, a service design agency. While at university, she launched Service Design Tools, a platform for tools and tutorials that help deal with design challenges which boosted her career. In this episode, she shares her journey into service design as well as her current work, backed by stories and anecdotes.

Architect Nadia Borrás Marković takes us back to her childhood in Mexico City, reflecting on special memories of the home her father built and the creative spirit he nurtured in her. She opens up about her persistence in achieving her goals as one of the few women studying architecture. Towards the end, she explains how architecture goes beyond the practical to create connection and the importance of understanding people's stories. Follow Doug on LinkedIn.Click here to get your copy of Doug's children's book—Design Your World.Follow Imagine a Place on LinkedIn.

Has design research hit a plateau? In this episode, Danny Spitzberg and Humphrey Obuobi, two design researchers in the San Francisco Bay Area, and Lee-Sean Huang, senior director of learning and programs at AIGA delve into the challenges and explore the gap between personal and professional learning in design research. Topics include: the value of co-design catchphrases and why they keep resurfacing the challenges and rewards of collaborating with marginalized communities on designing solutions that address their needs how design and policy can intersect more effectively to address social challenges and promote equity

Preview clip of our upcoming episode with Danny Spitzberg and Humphrey Obuobi on Why Design Research is Stuck. Full episode release on February 20, 2024. --- Send in a voice message: https://podcasters.spotify.com/pod/show/aigadesign/message

In this episode, Daniel Moore speaks with registered architect and Associate at STH, Anna Fox, and Dr Ruby Lipson-Smith who is not a registered architect but a researcher at the MARCS Institute for Brain, Behaviour and Development, at Western Sydney University, specialising in co-design for healthcare environments and services. Ruby's research challenges how traditional healthcare environments, programs, and technologies are designed and used, and how to measure their impact on users' experience, behaviour, health, and cognition. Ruby manages the NOVELL Redesign project, a Living Lab that brings together people with lived experience of stroke, policymakers, researchers, and designers such as Anna and the team at STH to co-design stroke rehabilitation environments. Let's jump in! This has been Hearing Architecture proudly sponsored by Brickworks. Thank you so much for listening. Thank you so much to our guests, registered architect and Associate at STH, Anna Fox, and Dr Ruby Lipson-Smith who is not a registered architect but a researcher at the MARCS Institute for Brain, Behaviour and Development, Western Sydney University. We look forward to seeing the results of the research when it's published. Our sponsor Brickworks also produces architecture podcasts hosted by Tim Ross. You can find ‘The Art of Living', ‘Architects Abroad, and ‘The Power of Two', at brickworks.com.au or your favourite podcast platform. If you'd like to show your support please rate, review, and subscribe to Hearing Architecture in your favourite podcast app. If you want to know more about what the Australian Institute of Architects is doing to support architects and the community please visit architecture.com.au This is a production by the Australian Institute of Architects Emerging Architects and Graduates Network, in collaboration with Open Creative Studio. The Institute production team was Madelynn Jenkins, and Claudia McCarthy, and the EmAGN production team was Daniel Moore. This content is brought to you by the Australian Institute of Architects Emerging Architects and Graduates Network, in collaboration with Open Creative Studio. This content does not take into account specific circumstances and should not be relied on in that way. This content does not constitute legal, financial, insurance, or other types of advice. You should seek independent verification or advice before relying on this content in circumstances where loss or damage may result. The Institute endeavours to publish content that is accurate at the time it is published, but does not accept responsibility for content that may or will become inaccurate over time.

I love that Manny Ikomi has adopted a philosophy of “lift as you climb” as it relates to his career. Manny works as a UX design consultant for IBM iX, but he's also a design educator and even streams some of his personal web development and UX projects on Twitch. It was great chatting it up and learning about how he balances his work with community outreach.We started off diving into Manny's journey from discovering interactive design and UX, to hitting a career ceiling and pursuing further education. Manny also spoke about teaching at his alma mater, his aspirations on working for public sector institutions, and his podcast Gay, Geeky + Tired. Hopefully Manny's story will inspire you to make a positive impact in the world!LinksGay, Geeky + TiredManny Ikomi's WebsiteManny Ikomi on LinkedInManny Ikomi on PolyworkManny Ikomi on TwitchManny Ikomi on Twitter / XFor a full transcript of this interview, visit revisionpath.com.==========Donate to Revision PathFor 10 years, Revision Path has been dedicated to showcasing Black designers and creatives from all over the world. In order to keep bringing you the content that you love, we need your support now more than ever.Click or tap here to make either a one-time or monthly donation to help keep Revision Path running strong.Thank you for your support!==========Follow and SubscribeLike this episode? Then subscribe to us on Apple Podcasts, Spotify, or wherever you find your favorite shows. Follow us, and leave us a 5-star rating and a review!You can also follow Revision Path on Instagram and Twitter.==========CreditsRevision Path is brought to you by Lunch, a multidisciplinary creative studio in Atlanta, GA.Executive Producer and Host: Maurice CherryEditor and Audio Engineer: RJ BasilioIntro Voiceover: Music Man DreIntro and Outro Music: Yellow SpeakerTranscripts are provided courtesy of Brevity and Wit.☎️ Call ‪626-603-0310 and leave us a message with your comments on this episode!Thank you for listening!==========Sponsored by Brevity & WitBrevity & Wit is a strategy and design firm committed to designing a more inclusive and equitable world. They are always looking to expand their roster of freelance design consultants in the U.S., particularly brand strategists, copywriters, graphic designers and Web developers.If you know how to deliver excellent creative work reliably, and enjoy the autonomy of a virtual-based, freelance life (with no non-competes), check them out at brevityandwit.com.Brevity & Wit — creative excellence without the grind.==========Sponsored by the School of Visual Arts - BFA Design & BFA AdvertisingThe BFA Design program at the School of Visual Arts consistently produces innovative and acclaimed work that is rooted in a strong foundational understanding of visual communication. It encourages creativity through cutting-edge tools, visionary design techniques, and offers burgeoning creatives a space to find their voice.Students in BFA Advertising are prepared for success in the dynamic advertising industry in a program led by faculty from New York's top ad agencies. Situated at the center of the advertising capital of the world, the program inspires the next generation of creative thinkers and elite professionals to design the future.School of Visual Arts has been a leader in the education of artists, designers and creative professionals for over seven decades. Comprising 7,000 students at its Manhattan campus and more than 41,000 alumni from 128 countries, SVA also represents one of the most influential artistic communities in the world. For information about the College's 30 undergraduate and graduate degree programs, visit sva.edu.

Philip spends time with scholars and co-editors Joyce Yee & Paul A. Rodgers discussing the 2nd edition of The Routledge Companion to Design Research. In their conversation, they highlight why they felt a 2nd edition was needed, how they identified new voices and the current state of the field of design research. The Drop – The segment of the show where Philip and his guest share tasty morsels of intellectual goodness and creative musings. Philip's Drop: The Speech: The Story Behind Dr. Martin Luther King Jr's Dream – Gary Younge (https://www.haymarketbooks.org/books/2081-the-speech) Joyce's Drop: Braiding Sweetgrass – Robin Wall Kimmerer (https://www.robinwallkimmerer.com/books) Paul's Drop: Design for the Unthinkable World (exhibit) (https://www.designresearchforchange.co.uk/index.php/dftuw-exhibition/): https://www.k-ora.it/en/arte/mostre/design-for-the-unthinkable-world/ Special Guests: Joyce Yee and Paul A. Rodgers.

Nina Schacht and Jane Schek are both researchers and facilitators based in Berlin with a wealth of experience. Nina Schacht is CEO and founder of NIDOS Academy with a background in psychology and communications who has worked with some of the largest FMCG players worldwide. She successfully set-up, moderated and analysed qualitative studies on the national, European wide and global level. Jane Schek is a seasoned professional dedicated to unraveling the intricacies of human behavior and preferences. Jane has over 20 years of experience in consumer research and FMCG marketing. She is skilled in facilitating conversations with various groups, including large corporations, startups, teaching activities and volunteering. Disclaimer: Views and opinions are their own. This is episode [in full] is the complete conversation of episodes #122 to #128 of this season.

Enzo er født uden sin højre hånd, men fordi han som dreng så Luke Skywalker få en ny hånd i Star Wars, så fik han en ide.Han viede sin uddannelse og sit liv til at 3D printe proteser. Hans blå hånd er lavet af genbrugsplast, hvilket vil sige, at prisen er lav og protesen dermed tilgængelig for mange mennesker i lavindkomstlande. Vi møder også Skylar Tibbits, der gør alle materialer programmerbare. Træ, stof og andre materialer får robotegenskaber.Medvirkende:Steffen Schmidt, Teknisk Direktør, AM HubEnzo Romero, CEO and Co-Founder, LAT BionicsSkylar Tibbits, Associate Professor of Design Research, MIT & Founder and Co-Director, Self-Assembly Lab, MITLinks:AM Hub https://am-hub.dk/LAT Bionics https://www.instagram.com/latbionics/?hl=enMIT Self-Assembly Lab https://selfassemblylab.mit.edu/

Research with employees might sound easy in theory: you work in the same company as the people you need to observe or interview, and you might not even need to pay them for input. However, there's a bit more to it than meets the eye. In this episode, we feature UX Master Certified Angie Li, and she discusses what has helped her organize and run successful research with internal team members. Learn more about Angie Li NN/g Articles & Training Courses Employees as Usability-Test Participants (free article) Structuring Intranet Discovery & Design Research (free article) Ethnographic User Research (full-day/2 half-day UXC course) User Interviews (full-day/2 half-day UXC course) Usability Testing (full-day/2 half-day UXC course)

This is the last conversation [EP122 to 128 S3] with Nina Schacht and Jane Schek. Both researchers and facilitators with a wealth of experience. We talk about their day to day work – as researchers, from language to its role, to the approach and stories. A jam packed segment that will surely enlighten a lot of people in different types and sizes of organizations. Disclaimer: Views and opinions are their own in the entire segment.

Creating environments that support your health, your happiness, and your well-being is a passion for Erin Peavey,—Architect and Health & Well-being Design Leader at HKS. She's also well known for her TEDx Talk "Can design heal loneliness?"Her passion was born from personal experience as Erin cared for her mother during her battle with cancer. Daily walks in the community with her newborn daughter showed her the power of feeling connected to a community through shared public spaces. Erin decided to look into academic research and understand more about how design elements like accessibility, nature, and human scale foster social bonds.Erin now shares her research through her podcast Shared Space, Psychology Today columns, and an upcoming book. All of these resources aim to make scientific insights accessible and captivating to inspire more empathetic design.Learn more about Erin Peavey and HKS.Check out Erin's TEDx talk here!Click here to get your FREE copy of the Imagine a Place journalFollow Imagine a Place on LinkedIn

This is the 6th conversation [EP122 to 128 S3] with Nina Schacht and Jane Schek. Both researchers and facilitators with a wealth of experience. We talk about their day to day work – as researchers, from language to its role, to the approach and stories. A jam packed segment that will surely enlighten a lot of people in different types and sizes of organizations. Disclaimer: Views and opinions are their own in the entire segment.

This is the 5th conversation [EP122 to 128 S3] with Nina Schacht and Jane Schek. Both researchers and facilitators with a wealth of experience. We talk about their day to day work – as researchers, from language to its role, to the approach and stories. A jam packed segment that will surely enlighten a lot of people in different types and sizes of organizations. Disclaimer: Views and opinions are their own in the entire segment.

This is the 4th conversation [EP122 to 128 S3] with Nina Schacht and Jane Schek. Both researchers and facilitators with a wealth of experience. We talk about their day to day work – as researchers, from language to its role, to the approach and stories. A jam packed segment that will surely enlighten a lot of people in different types and sizes of organizations. Disclaimer: Views and opinions are their own in the entire segment.

This is the 3rd conversation [EP122 to 128 S3] with Nina Schacht and Jane Schek. Both researchers and facilitators with a wealth of experience. We talk about their day to day work – as researchers, from language to its role, to the approach and stories. A jam packed segment that will surely enlighten a lot of people in different types and sizes of organizations. Disclaimer: Views and opinions are their own in the entire segment.

This is the 2nd conversation [EP122 to 128 S3] with Nina Schacht and Jane Schek. Both researchers and facilitators with a wealth of experience. We talk about their day to day work – as researchers, from language to its role, to the approach and stories. A jam packed segment that will surely enlighten a lot of people in different types and sizes of organizations. Disclaimer: Views and opinions are their own in the entire segment.

Nahal Tavangar is a self-professed generalist who has worked in the public, private, and nonprofit sectors across two continents. These roles and experiences have given her valuable insights into design thinking in various industries, work environments, business models, and workplace cultures. Today, we talk about research workshops, metaphors, and designing feedback.   Listen to learn about: Designing feedback systems The three categories of feedback methods How Nahal uses LEGO Serious Play in her work Ways of working with visualizations and metaphor in design work   Our Guest Nahal is passionate about creating ways to improve existing systems and processes to fit human needs, for the people they serve or may serve. Even before she learned about human-centered design, she was expressing and cultivating this passion in her work. After diving head-first into the Design Thinking community in Washington, D.C. and meeting her German boyfriend-now-husband, she decided to uproot her life in the U.S. in 2014 and move to Germany to pursue her M.A. in Integrated Design, with a focus on Service Design. Her thesis was on the topic of how we might capture more ‘holistic feedback' in the design process. Nahal is a self-professed ‘generalist' and has worked in the public, private and non-profit sectors across two continents. These roles seem unrelated at a glance, but the experiences have given her valuable insights into design thinking in various industries, work environments, business models, and workplace cultures.     Show Highlights [03:02] Nahal's journey into design thinking is thanks to a friend's suggestion. [04:30] Getting involved with the Design Thinking DC community, and starting to apply design thinking to her work in PR. [05:00] Using a “question of the day” to get people in her office to think creatively. [06:23] Moving to Germany to get her master's degree in service design. [09:00] Nahal's struggle to call herself a designer. [10:23] Adapting terminology to fit the audience. [11:26] Dawan offers a story about asking workshop participants to sketch. [13:14] Nahal also likes getting people to work with visualizations instead of just talking. [13:37] Nahal talks about creating a customer journey map in her work for a German energy company. [19:09] Another initiative for the company involved diving into customer feedback channels. [20:31] Discovering a passion for learning from customer feedback in order to create a learning culture at an organization. [21:46] The need to build connections between research and feedback systems. [22:12] The problem with only using surveys as a feedback mechanism. [22:53] The need for a better feedback system that ensures its insights are used by the organization. [24:47] Dawan talks about the limitations of surveys. [27:15] Nahal's three categories of feedback methods. [28:23] Nahal gives an example of creating a robust feedback system. [29:33] Feedback systems need to be designed. [30:33] Getting trained in LEGO Serious Play, and how Nahal uses it in her work. [31:41] Nahal talks about the first time she used LEGO Serious Play in a workshop. [33:18] Dawan mentions the power of asking questions. [35:07] Using Image Cards to help people tap into metaphors. [36:09] The power of metaphor. [38:36] A Miro Moment. [40:22] Dealing with imposter syndrome. [41:38] Trust the process – and trust the people. [44:14] Nahal has words of encouragement for those trying to bring design thinking tools into their day-to-day. [46:36] Find ways to discover the needs of your customers.   Links Nahal on Twitter Nahal on LinkedIn Nahal on Creative Mornings Nahal's MA Thesis: Designing Holistic Feedback: A Typology of Methods and Proposed Framework for Soliciting More Comprehensive, Qualitative User Input Pega   Book Recommendations How Customers Think: Essential Insights into the Mind of the Market, by Gerald Zaltman Creative Confidence: Unleashing the Creative Potential Within Us All, by Tom Kelley and David Kelley The Power of Moments: Why Certain Experiences Have Extraordinary Impact, by Chip Heath and Dan Heath Trust the Process: An Artist's Guide to Letting Go, by Shaun McNiff The Mom Test: How to talk to customers and learn if your business is a good idea when everyone is lying to you, by Rob Fitzpatrick Good Services: How to Design Services that Work, by Louise Downe   Other Design Thinking 101 Episodes You Might Like Design Thinking for the Public Sector + Building and Training Design Thinking Teams with Stephanie Wade — DT101 E14 Experiencing Design: The Innovator's Journey with Karen Hold — DT101 E71 Designing a Learning System for the Good Life // ALD 013 — DT101 E108

This is the 1st conversation [EP122 to 128 S3] with Nina Schacht and Jane Schek. Both researchers and facilitators with a wealth of experience. We talk about their day to day work – as researchers, from language to its role, to the approach and stories. A jam packed segment that will surely enlighten a lot of people in different types and sizes of organizations. Disclaimer: Views and opinions are their own in the entire segment.

Elizabeth Benker is a user experience and product design leader. She builds design teams that launch human-centered products. In her 20+ years in the tech industry, she's helped over 50 companies design flagship products that work better for people. Currently, she is head of user experience and global content at Alteryx, the leading analytics cloud platform.

Nazlican Goksu is a Design Director at IDEO, the design studio behind breakout products like Apple's first usable mouse, the Simplisafe Security System, and Ford's next-gen vehicles. She has collaborated and supported the launch of IDEO's Climate Portfolio, where she leads a team of designers in building products, services, and ventures that help advance climate goals. Sustainability, climate action, and circular design are all passion areas for her, and she believes design can play a critical role in addressing today's global challenges. Before joining IDEO, she co-founded her own design studio in New York which she successfully ran for four years. Her background in Design Research and Industrial Design has helped her develop a deep understanding of the design process and the importance of human-centered design.  She earned her B.A. in Product Design from Central Saint Martins, University of the Arts London and Post Baccalaureate Program in Human Sciences at Columbia University.  About VSC Ventures: For 20 years, our award-winning ⁠⁠PR agency VSC⁠⁠ has worked with innovative startups on positioning, messaging, and awareness and we are bringing that same expertise to help climate startups with storytelling and narrative building. Last year, general partners Vijay Chattha and Jay Kapoor raised a $21M fund to co-invest in the most promising startups alongside leading climate funds. Through the conversations on our show CLIMB by VSC, we're excited to share what we're doing at VSC and VSC Ventures on climate innovation with companies like ⁠⁠Ample⁠⁠, ⁠⁠Actual⁠⁠, ⁠⁠Sesame Solar⁠⁠, ⁠⁠Synop⁠⁠, ⁠⁠Vibrant Planet⁠⁠, and ⁠⁠Zume⁠⁠ among many others.

Amanda Schneider is a researcher, writer, and founder of ThinkLab, a phenomenal source of creative insight for the industry of interior design.  Recently, Doug and Amanda met in Chicago to see what new thinking she has for us.  As expected… it was a thought-provoking discussion that finishes off with 3 bold predictions for the future of our industry. Click here to get your FREE copy of the Imagine a Place journalFollow Imagine a Place on LinkedInConnect with Doug Shapiro on LinkedIn 

On today's episode, we are going to talk about designing for health equity. Adriane Ackerman is a community convener, strategic innovator and life-long rabble-rouser. She currently directs several programs at the Pima County Health Department in Southern Arizona, including a $4 million grant program from the Department of Health and Human Services' Office of Minority Health to Advance Health Literacy, the department's new Cultural Health initiative with its pilot project, SaludArte, the emerging Pima County Network for Equity and Resilience (PCNER), and the first ever Office of Health Policy, Resilience, and Equity, all of which aim to increase health literacy and equity through innovative models, by elevating and centering the leadership of historically and contemporarily excluded communities. Adriane holds dual Bachelor's degrees in Political Science and Urban & Public Affairs and seeks to bring the depth of her lived experience to bear as she convenes, facilitates and uplifts the work of harm reduction from within bureaucracies and community partnerships. Robert Fabricant is Co-Founder and Partner of Dalberg Design, where he brings human-centered design and innovation services to clients looking for new, creative approaches to breakthrough innovation and expanded collaborations in the field of social impact and international development. Before Dalberg, Robert Fabricant was the Vice-President of Creative for frog design, where he managed frog's global leadership across Design Research, Product Design, Software Design, and Experience Strategy. Robert writes about Design and Social Impact for publications like HBR, SSIR, Fast Company, Rotman Business Journal, MIT Tech Review, ChangeObserver, and Core77. He is a member of the adjunct faculty at NYU and SVA. His client portfolio includes experience across verticals including financial services and financial inclusion, social impact, mobile and technology, healthcare and public health, and media. Robert has an MPS in Design and Technology from NYU and a BA from Yale University. Episode mentions and links: https://www.fabricant.design/ https://dalberg.com/who-we-are/our-leadership/robert-fabricant/ https://www.adrianeackerman.com/ Adriane's previous work: https://www.portlandpeoplescoalition.org/ Adriane's restaurant rec: La Indita (a mixture of native Sonoran, Pascua Yaqui, and Tarascan cuisine) Robert's restaurant rec: Le Succulent Follow Adriane: LinkedIn Follow Rob: LinkedIn | Twitter Episode Website: https://www.designlabpod.com/episodes/118

In this episode, Davide António Gambera talks with Geke Ludden, associate professor professor at University of Twente and head of the Interaction Design chair at the Department of Design, Production and Management. Ludden is also a fellow of the DesignLab and an editor of the Journal of Design Research. Her research studies are on how the design of products and services influences people's behaviour and motivation with a specific interest in how products and services can support healthy behaviour and in how technology (interactive devices and wearables) can engage people in therapy at home. Guest: Geke LuddenResearch: Davide António GamberaFinal script: Davide António GamberaHost: Davide António GamberaCoordinator: Emília DuarteEditor: Pedro Bruno RodriguesBranding and Graphic Design: Hugo Rocha and Davide GamberaProducers: Emília Duarte, Pedro Bruno RodriguesMusic: Rui GaioIntro and Final Voice: Guilherme Alberto

Whether you are a team of one or one hundred, cultivating a healthy research culture starts with strong leadership. Strong leadership encourages UXR teams to promote better research practices across teams and manage healthy conflict. But what does a healthy company culture look like IRL? And how do you promote best practices throughout the organization to help scale your research? Mike Oren, Head of Design Research at Klaviyo, has built and scaled several thriving research teams from scratch throughout his career. In this episode, he discusses the power of company culture and shares advice on culture building. In this episode, we discuss: The overall impact of research culture on companies' bottom-line goals The anatomy of a “healthy” company culture Establishing cultural norms in your organization Dealing with challenges and avoiding mistakes Tips and tricks for nurturing and developing a research-focused company culture Highlights: [00:01:11] Planting the seeds of research culture [00:03:18] The importance of psychological safety for UXR teams [00:06:04] Maintaining healthy conflict and avoiding cognitive bias [00:12:21] Attributes of a healthy research culture [00:21:45] How research culture fits in with the rest of the organization [00:28:39] Tips on how to build research awareness and educate stakeholders Sources mentioned in the episode: http://userinterviews.com/awkward https://www.linkedin.com/company/klaviyo About Our Guest Mike Oren, Head of Design Research at Klaviyo, a technology company that provides an automated email marketing and SMS marketing platform. He is also the Founder of Societech, an Adjunct Professor at Illinois Institute of Technology's Institute of Design, and an independent UX Research Consultant. Mike holds a Ph.D. and a Master's degree in Human-Computer Interaction and Sociology from Iowa State University, and a Bachelor's degree in Computer Science and English Writing from DePauw University. --- Send in a voice message: https://anchor.fm/awkwardsilences/message

Erica Jorgensen has just written the first UX book that focuses on content research.  Strategic Content Design: Tools and Research Techniques for Better UX gives content designers a comprehensive guide to content-specific UX research techniques.  Erica is on a mission to bring more respect to content to content practice. This book gives you the tools you need to show to your design, product, and engineering colleagues the usability and effectiveness of your content work. https://ellessmedia.com/csi/erica-jorgensen/

Healthcare organizations are responding to the UX design boom by focusing on the patient experience. What is driving this shift? Why did it take so long? How does quantitative research align with qualitative research? In this episode of Awkward Silences, Tiffany Mura, Senior Vice President of Health Practice Lead at Mad*Pow, and Erica Devine, Associate Director, Patient Experience Strategy and Support at Otsuka Pharmaceutical Companies (U.S.), discuss patient-centered design in healthcare research. They explore the complexities of the healthcare ecosystem and share key aspects of their research methodologies to help paint a picture of how research can help improve the overall patient experience. --- Send in a voice message: https://anchor.fm/awkwardsilences/message

Episode's Sponsor: figura.digital - freelancing platform for designers developed by designers with the aim to create the most UX-friendly network in the world, provide their members with a meaningful community, curated resources, and personalised support. Discussed in this episode: - What kind of research UX designers typically run? - What are the most useful research tools on the market right now? - How to choose between multiple tools that serve the same need? - How can we recruit users? How to find users to run research with? Links: Whiteboarding challenge | Theory + Practice + Feedback workshop by Anfisa Sign up to the next Design Thinking workshop list by Anfisa FREE webinar: Smooth transition into UX by Anfisa Mentioned in this episode: 'The 2021 UX Research Tools Map' Infographic ❓Next topic ideas: Submit your questions or feedback anonymously here Links:

Marty Gage and Spencer Murrell are partners at Lextant. Lextant focuses on helping businesses create customer experiences that win in the market. Marty and Spencer were part of the founding team at Lextant; and today, Spencer is the VP of Insight Translation and Marty is VP of Design Research.

In this episode I chat with Josh LaMar, who after many years of doing Design Research at Microsoft now heads Amplinate, a Design firm that fast-tracks domestic and international product growth, helping tech companies save millions by building the right product for the right audience in the right markets. We discuss LGBT representation in Tech, what it means to be inclusive when designing software products by being cognisant of cultural and global differences. We discuss the type of data they use, the difference between qualitative and quantitative data and how they complement each other in this field. Josh gives us some tips on how to implement inclusive design in our product management processes as well as what he's excited for in the future of design research.

Today we're taking a trip to a place we're calling the ‘Futurescape': a place built on decentralized connections and thriving micro-communities, where culture is no longer bound by geographic regions and sustainable behaviors are simply an intuitive, convenient way of life. It's also the subject of a new frog report examining evolving consumer behaviors and future business opportunities. To guide us across the Futurescape and to unpack the many forces at work shaping it today, we're joined by Liron Reznik, Executive Strategy Director, Head of Brand Strategy and Consumer Strategy, in New York. Liron worked with a team of frogs to take a look at what's ahead for people, business and the planet, and along the way uncovered six major pillars and 12 macro-trends that are changing the landscape of tomorrow.Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)Find episode transcripts and relevant info (https://fro.gd/3LO6TAQ)Download the new frog Futurescape report: (https://fro.gd/3Rhr77a)Research: Camilla Brown, Senior Copyeditor, frogAudio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk/)

Joe Lindley runs Design Research Works, a UKRI Future Leaders Fellowship which aims to understand, gather evidence about, and promote leadership for Design Research. I'm particularly interested in the role that Design Research plays in understanding rapidly-changing relationships between individuals, society, and technology. https://www.lancaster.ac.uk/security-lancaster/about/all-staff/joseph-lindley Please support the podcast at patreon.com/nearfuturelaboratory and rate the podcast over on https://podcasts.apple.com/us/podcast/near-future-laboratory-podcast/id1546452193 Thank you for your support!

About the guestScott Everett, Multi-disciplinary creative based in Detroit, Michigan, an illustrator and small business owner of the nostalgic brand - WessonArt. A custom sticker & printshop whose focus is to celebrate the past in the present.  The Truth In This ArtThe Truth In This Art is a podcast interview series supporting vibrancy and development of Baltimore & beyond's arts and culture.Mentioned in this episodeScott's websiteTo find more amazing stories from the artist and entrepreneurial scenes in & around Baltimore, check out my episode directory.★ Support this podcast ★

Renee Reid is the lead identity, reputation, and consumer flagship initiatives UX Design Researcher at LinkedIn. Prior to working at LinkedIn, Renee was a user experience researcher at CareerBuilder where she worked for a little over six years. The post 956: How to Break Into UX Design Research With Renee Reid, LinkedIn [Espresso Shots] appeared first on Time4Coffee.