Podcasts about researchops

As tech layoffs and budget cuts dominate the start of the year, UX teams are navigating a critical challenge: proving the value of research while doing more with less. In this episode, NN/g Director of Research Maria Rosala sits down with ResearchOps pioneer Kate Towsey to explore how ResearchOps can help teams think strategically about the impact and efficiency of their research. Learn more about Kate Towsey Kate's Book: Research That Scales: The Research Operations Handbook Kate's Substack: Scaling and Systematising Research Kate's Masterclasses in Australia and Europe: Defining a ResearchOps Strategy, 2025 Kate's ChaCha Club - a member's club for ResearchOps professionals: https://chacha.club/ NN/g Courses and Content on ResearchOps Full-Day Course: ResearchOps Free Article: Research Ops 101 4-min Video: Strategic vs Reactionary Research 4-min Video: Research Repositories 101 3-min Video: Research Participant Database

There is no service design... Without high-quality research. Sure, we all know that. But doing good research is hard. Kate Towsey, often called the inventor of the ResearchOps field, can certainly attest to this. If you're a dedicated listener of the show, you might remember Kate from our conversation about a year ago where she shared that she was writing a book. Well, that book, titled "Research that Scales", has officially been published! And with a 4.9/5 rating on Amazon, it seems to have struck a chord with readers. Of course, we had to get Kate back on the show to discuss it. In this conversation we delve into topics like: Do we need to scale research, and if so why? What does "scale" actually mean in the context of research? When should you start thinking about scaling? What are the key steps to scaling research? What role can AI play in all of this? Will it take over our jobs? Why did it take Kate 3.5 years to publish the book? And as always, that's just the tip of the iceberg. It's hard to imagine a service design professional who wouldn't be interested in the topics we cover in this episode. Good research isn't just a nice-to-have; it's a must. Without giving away too many spoilers, I found it fascinating that it's not actually research that you need to (or can) scale, but something else. Something that we as a community are pretty good at. Can you guess what it is? Enjoy and keep making a positive impact! ~ Marc --- [ 1. GUIDE ] --- 00:00 Welcome to Episode 216 03:00 Quick overview about scaling research 04:00 Why she wrote the book 09:30 Pandemic's impact on the book 13:00 Research rabbit hole 15:00 Unscalable Research: What to Avoid 18:30 What is enough research? 22:00 The problem she saw 25:00 The main bottlenecks 27:45 Libriarian's role in making the change 31:00 How the process work 33:00 Knowledge as a network vs tree 35:30 Maximizing efficient use of library 39:00 Designing the system 41:00 Knowledge vs. Learning: Value Proposition 43:00 Cost center vs value center 47:00 AI and Research: A Synergistic Future 49:00 Cost of scaling: A Trade-off 51:00 Strategic approach to scaling 53:00 How to know when to scale 54:30 Her readers insights 56:00 Upcoming masterclasses 58:00 Resources 58:30 Food for thought --- [ 2. LINKS ] --- LinkedIn: https://www.linkedin.com/in/katetowsey/ Website: https://katetowsey.com/ Substack: https://katetowsey.substack.com --- [ 3. CIRCLE ] --- Join our private community for in-house service design professionals. ⁠https://servicedesignshow.com/circle

Kate explores scaling research within organizations, building effective infrastructure, and crafting strategies for solo or small teams. She also touches on her book, Research That Scales, and offers insights on drawing inspiration from fields like librarianship and systems thinking.

In this episode of The Optimal Path, Reggie Murphy joins host Ash Oliver to discuss how Zendesk scaled UX research, elevating the practice from a supporting function to a strategic partner to the business.Reggie shares how he led the development of training programs, automated processes, and ResearchOps to enable cross-functional teams to conduct research independently. Discover how democratizing research creates a more customer-centric culture and how these changes have shifted UX research from a gatekeeping role to a more collaborative, strategic position.About Reggie:Reggie Murphy is a seasoned strategic research and insights leader with over 20 years of experience leading teams to understand human behavior and create innovative products and solutions that meet the needs of their users. He has a proven track record of success across various industries, including technology, media, finance, and healthcare. He's currently a Senior Director and Head of UX Research at Zendesk. Prior to his current role, Reggie has built and led research teams at USA TODAY, Facebook, Vanguard, and Twitter.Connect with Reggie:You can connect with Reggie on LinkedIn or get mentored by him on ADPListResources:Democratize Research: Elevate UX Research PracticeHow our product design framework guides UX research by Jen CardelloRadical Candor: Be a Kickass Boss Without Losing Your Humanity by Kim Malone ScottThe Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth by Amy C. EdmondsonHow to get stakeholder buy-in: From skeptic to research advocate by MazeUX Leadership Playbook: Democratizing Research to Deliver Impact at ScaleFollow Maze on Social Media:X: @mazedesignHQInstagram: @mazedesignHQLinkedIn: https://www.linkedin.com/company/mazedesignTo get notified when new episodes come out, subscribe at maze.co/podcast.See you next time!

Steve Portigal is an experienced user researcher who helps organisations to build more mature user research practices. He is principal of Portigal Consulting, and the author of two books: Doorbells, Danger, and Dead Batteries and Interviewing Users, the second edition of which is now out. He's also the host of the Dollars to Donuts podcast.  In this episode, Steve and I discuss the latest edition of his classic book 'Interviewing Users'. Some highlights from this episode: > 05:20 - How user research has evolved in the last 10 years and the genesis of the second edition of the book > 11:00 - Remote research and the impact of COVID  > 17:22 - Developments in user research tooling > 23:40 - Emergence of ResearchOps as a career path  > 31:40 - Navigating challenges in running user research > 39:37 - Steve's own key takeaway from the book  > 45:11 - Feedback loops and ways of building rapport with users > 50:35 - The joy and privilege of researching and learning  > 57:25 - The impact of AI on research as a discipline I hope you will find plenty here that's thought-provoking to consider in the context of your own work :)   And there's a SPECIAL LISTENER OFFER: until 4 March 2024, you can purchase Steve's new book with a 20% discount here with the code understandingusers. :)  Thanks for listening! Mike Green @ Researchable FULL EPISODE TRANSCRIPT HIGHLIGHTS TRANSCRIPT    

Neste episódio, Paulo Chiodi e Dani Marreira discutem o tema DesignOps. Eles começam definindo o que é DesignOps e como ele se encaixa no contexto de produtos. O DesignOps atua em três pilares: como trabalhamos juntos, como fazemos nosso trabalho e como nosso trabalho gera impacto. O objetivo do DesignOps é orquestrar e otimizar pessoas, processos e habilidades para ampliar o valor e o impacto do design em escala. O DesignOps vai além do Design System e abrange outras disciplinas, como ResearchOps e ContentOps. O DesignOps visa melhorar a eficiência e eficácia dos times de produto, promovendo uma melhor colaboração, alinhamento de comunicação e redução de retrabalho. Métricas e indicadores são usados para medir o sucesso das iniciativas de DesignOps, como resultado, eficiência, habilidade e saúde. O DesignOps se integra harmoniosamente com metodologias ágeis, ao compartilhar princípios como lidar com mudanças constantes, trabalhar colaborativamente e dar suporte ao time. Os desafios comuns na implementação do DesignOps incluem a mensuração de impacto, os primeiros passos e a defesa do valor e importância do DesignOps. Neste episódio, Dani Marreira destaca que a IA pode auxiliar nas atividades operacionais, como automatizar processos e fluxos de trabalho, mas não substitui a necessidade de um olhar estratégico e sistêmico. /// Nesse episódio abordamos: • O DesignOps é a orquestração e otimização de pessoas, processos e habilidades para ampliar o valor e o impacto do design em escala. • O DesignOps atua em três pilares: como trabalhamos juntos, como fazemos nosso trabalho e como nosso trabalho gera impacto. • Métricas e indicadores são usados para medir o sucesso das iniciativas de DesignOps, como resultado, eficiência, habilidade e saúde. • O DesignOps se integra harmoniosamente com metodologias ágeis, compartilhando princípios como lidar com mudanças constantes e trabalhar colaborativamente. • Os desafios comuns na implementação do DesignOps. • A IA não substitui a necessidade de um olhar estratégico e sistêmico no Design Ops. • A IA ainda não consegue realizar tarefas estéticas e voltadas para as pessoas, o que é essencial no Design Ops. A área de Design Ops não será substituída pela IA, pois ainda há aspectos que a IA não consegue realizar. /// Onde encontrar os convidados: Daniela Marreira - Design Ops e Product Ops em Grupo SBF | https://www.linkedin.com/in/danismarreira /// Conteúdo extra indicado: Design Ops Study Guide Design Ops: mapeando dores e oportunidades para a construção de um roadmap estratégico /// Capítulos: 0:00 - Início do episódio 0:30 - Apresentação da Dani Marreira 0:46 - O que é Design Ops? 3:40 - Recados 4:51 - História da Dani Marreira 6:40 - Como o Design Ops transforma a eficácia e a eficiência dos times de produtos? 11:30 - O Design Ops precisa de Autonomia 13:00 - Como mensurar o sucesso do Design System? 18:45 - Como essas métricas do Design ops se alinham com os objetivos gerais do produto? 20:52 - Quais são os desafios mais comuns que os times enfrentam ao implementar o design ops, e como podemos superá-los? 24:10 - Como o design Ops se integra com metodologias ágeis? 25:40 - Como se inicia na carreira de Design Ops? 28:23 - Como a Inteligência artificial impacta o Design Ops? 31:24 - Indicações de livros e artigos sobre Design Ops 33:50 - Encerramento /// Oferecimento Tera - Um novo futuro para sua carreira. Acesse: ⁠https://somostera.com/#cursos⁠ use o cupom de desconto PRODUCT_GURUS para desconto exclusivo. Amplitude - A maior plataforma de Product Analytics do mundo Ebook sobre Product Analytics: ⁠https://bit.ly/47MCSuP /// Onde encontrar a Product Guru's: X (antigo Twitter): ⁠https://twitter.com/product_gurus⁠ LinkedIn: ⁠https://www.linkedin.com/company/product-guru-s/⁠ Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/product.gurus/⁠

Julian Della Mattia is a UX Researcher specialised in Research Operations. He helps companies of all sizes build their user research practices from scratch. In this episode he explains the ResearchOps function, when and how it can add value to product teams, and he shares his experiences of advising and working with organisations across Europe to elevate how they gather and action insights from their users.   I hope you find something thought-provoking here to consider in the context of your own work.  Thanks for listening.  Mike Green

Steve Portigal is an experienced user researcher and author of two books, "Interviewing Users" and "Doorbells Danger, and Dead Batteries". Steve is a passionate advocate for the value of user research, and ensuring that people can find out compelling insights from their users. He's recently re-released a 10th-anniversary edition of "Interviewing Users", and we spoke about some themes from the book and how to make an impact with user research. Episode highlights:   1. Some people are still wary of user research, or think they don't need it, but it remains as important as ever It can be tempting for founders to think they know exactly what they need, rely on feedback from customer-facing teams, or not speak to anyone until they've already built the thing they want to build. Feedback from sales teams and founders is an incredibly important vector, but should only be the start of the discussion never the end. 2. Continuous discovery and point-in-time research both have a place in a researcher's armoury There are methodological constraints to continuous research, alongside the difficulty of finding the time and buy-in to do it but, on the other hand, it can be incredibly impactful to have rapid research tightly coupled to the product team. On the other hand, well-planned up-front research can still help you to find truly disruptive insights for your company. Do both! 3. We all have cognitive biases - we should accept that and be honest with ourselves about their effects People look at the word "bias" and worry about the negative connotations, but "bias" just represents how our brains are wired. Cognitive biases will affect how we interview people, and we should do our best to counteract their effect and improve on getting better (even if we're not perfect). 4. The best research has a tangible impact rather than being research for research's sake It can be a heavy burden to bear if all of your well-planned and well-executed research ends up having no effect on decision-making at all. It's important not to get downhearted, and work out ways to build actionable, accessible repositories to enable your stakeholders to make the best decisions possible. 5. There are a lot of similarities between good user research and improv We don't need to be able to create 45-minute plays off the cuff, and knowing when to stick to our interview plans and when to deviate from the script, enables us to get to the real generative insights that we need from our users and find out what we don't know we don't know. Buy "Interviewing Users (2nd edition)" "Interviewing people is a skill that most professionals who do research assume they already possess. But not everyone knows how to ask questions well. Expert researcher Steve Portigal updates his classic Interviewing Users to provide fresh guidance on interviewing techniques, as well as new content. This edition includes a new foreword by Jamika D. Burge and features two new chapters: one about analysis and synthesis and sharing research results, and another about ensuring that your user research efforts will have an impact on your organization. There are seven new short essays (we call them sidebars) from guest contributors. Plus, you'll find updated examples, stories, and tips for leading interviews, and new sections about bias, remote research, ResearchOps, planning research, and research logistics. You'll move from simply gathering data to uncovering powerful insights about people." My listeners can get 20% off with promo code KNIGHT on the Rosenfeld Media website. This code is valid until 21st December, 2023. Alternatively, check it out on Amazon. Contact Steve You can catch up with Steve on LinkedIn or visit Portigal.com.

ResearchOps, it's a real game-changer... To drive home why, let me share a personal story. I've been producing this podcast for six years now. There are at least 60 steps that need to be completed before a conversation reaches your ears. Over the years, I've put different systems in place to make the production process run smoother. But here's the interesting part: Today, I spend about the same amount of time on each episode as I did in my first year. So what's changed, you ask? Now that I've standardized and documented the entire process, much of the logistical overhead is out of the way. I use that time to focus on our guests and the quality of our conversation -- the magic happens there. So, what does this have to do with research? Well, what if we applied a similar approach to research? We all know that there's no service design without research. However, getting the time and resources needed for proper research is tough. Research is still often seen as an expense to be minimized rather than the investment it truly is—an investment that multiplies the value of your work down the line. How can we streamline the research process to free up more time for the real magic to happen? Well, that's where ResearchOps comes in! It's a community of passionate professionals looking into how research can be done smarter and deliver more value. Our guest in this episode, Kate Towsey, is at the forefront of this community. In our conversation, we discuss how we, as service design professionals, can benefit from the work done by the ResearchOps community and why service design plays a crucial role in making ResearchOps even better—a beautiful self-reinforcing loop. One important point from my conversation with Kate is that streamlining the research process isn't about doing less research—it's about increasing its quality. Enjoy the chat, and keep making a positive impact! ~ Marc --- [ 1. GUIDE ] --- 00:00 Welcome to Episode 189 05:00 Who is Kate 06:30 How I stumbled into Service Design 09:00 Lightning Round 11:00 Intersection Between ResearchOps and Service Design 14:15 What is ResearchOps? 20:45 Importance of a Research Library 27:00 The Secret to Research 32:00 How it impacts adoption 37:00 What's missing with ResearchOps 44:00 Importance of Research Strategy 48:30 Advise when connecting with a ResearchOps 52:00 The Future of ResearchOps 55:30 Resources --- [ 2. LINKS ] --- https://www.linkedin.com/in/katetowsey/ ResearchOps Community - https://chacha.club/ http://katetowsey.com/ --- [ 3. CIRCLE ] --- Join our private community for in-house service design professionals. ⁠https://servicedesignshow.com/circle

La temporalité de la recherche : entretien avec Germain Diagne, lead UX research et ResearchOps freelance.  À l'occasion de la sortie du livre "Design MasterClass - Pratiques modernes du design" le 7 décembre 2023, nous avons réalisé 3 entretiens afin d'accompagner votre lecture. Dans ce premier entretien avec Germain Diagne, nous parlons de la recherche en expérience utilisateur, des évolutions du métier, de la place de la recherche dans les organisations et des attributs du bon design. Pendant le mois de novembre 2023, vous retrouverez 3 entretiens au format audio : La temporalité de la recherche. Entretien avec Germain Diagne. La vertu de l'approximation. Entretien avec Sylvie Daumal. L'humain et le système. Entretien avec Vanessa Guilloteau. Cet épisode a été réalisé par Anthony Adam. Les voix off sont de Zoé Pasquier avec l'aide de Nicolas Guerin.

Especial DEX 23 - Especial diretamente da Desconferência de Design da Mergo com o apoio de:

In this episode, we catch up with Jake Burhardt, a consultant and writer at integratingresearch.com. Previously, Jake owned Insight Hub repositories at Amazon's retail and Alexa divisions. He's currently a board member at ResearchOps.Community. He focuses on how carefully crafted repositories and operations can activate crucial research insights into targeted product planning and design practices, enhancing collaboration, amplifying learning, increasing research literacy, and driving customer-centered launches. Connect with Jake at: LinkedIn: https://www.linkedin.com/in/jakeburghardt/ Integrating Research: http://www.IntegratingResearch.com Re+Ops Community: https://researchops.community/ Music by TimTaj: https://timtaj.comModern Technologies by TimTaj: https://timtaj.comThis is Interview by TimTaj: https://timtaj.com

A gem from the second half of this episode where Rohan really gets into some discussion on changing organizations by making folks uncomfortable, "they always start off as research processes and every time I roll one of these out, you realize it is cultural change within the organization, it is connection, transparency, clarity, all of the things that are necessary for any company to be able to reach whatever the next level is that they've decided is the next level." Rohan really dives into how his methods show the effects that ResearchOps has in every piece of an organization and how positive change can revolutionize a team ready to grow or challenge a status quo afraid of the next stage.    Transcript available here

Julian Della Mattia is UX Research Lead at Kiwi.com and founder of the180 Agency. Based in Spain, Julian helps teams build up research practices from scratch and specializes in Facilitation & ResearchOps. Follow Julian & his work here: https://www.linkedin.com/in/jdelmat/ If you interested to learn more about ResearchOps, we also recommend: The Youtube channel of Kate Towsey https://www.youtube.com/@katetowsey5455 The podcast of Roy Opata Olende https://podcasts.apple.com/us/podcast/scaling-research/id1546142497 This podcast is brought to you by UXtweak

Join us and ServiceNow's A'verria Martin as we talk about how ResearchOps professionals often come from varied backgrounds, a love for business (but not meetings), how focusing on stakeholders and specific problems can help show value, and how often reops roles sound like you need to know everything. Spoiler alert - no one knows everything but lots of folks have useful skills. Listen in on our chat for more.    Read the transcript of our chat here.

Join us for a chat with Emma Boulton about leveraging communities for operational impact, her time in the ResearchOps Community itself as well as her time on the ResearchOps Cheese Board, doing the work and writing the hugely popular Medium article for the community, "The Eight Pillars of User Research". We'll talk about resiliency in the face of difficult times and finding your voice and your people even if it takes some time. Emma will be returning to the ResearchOps Community for ReOpsConf2022 in NYC on June 8th.  Episode Transcript  

A ResearchOps Toolbox: Today we have Dr Carolyn Morgan in an episode akin to 'Comedians in cars getting coffee'. Carolyn will be speaking at ReOpsConf2022 alongside Andy Garber-Browne about the ResearchOps Community's project on tools. Selecting the right research tool is hard. We wanted to make the tool evaluation and selection process easier and save hundreds of hours for researchers, ReOps specialists, and those who support research, by creating a database of tools according to what types of teams and industries use them. Learn all about the project, and what the team will deliver at the conference.

Cheryl Wong is currently a UX/Service Designer & ResearchOps at GovTech, Government Digital Services (GDS) Singapore. She has over 11 years of diverse design experiences working as a Team Lead at a veteran design studio that made it to Singapore's design history books, startup, consultancy and digital experience agency spanning various sectors: Fintech, Banking, Hospitality, Social Impact etc. She is passionate about shaping organisational culture, using design to improve the lives of users & teams while meeting business goals. Based in Singapore, she has worked on projects around the world: Australia, Bangladesh, East Africa (Serengeti), Hong Kong, India, Indonesia, Malaysia, Maldives, Principality of Liechtenstein, Seychelles, South Africa (Johannesburg), Timor-Leste and UK. She has organised, facilitated, presented at several tech public events such as Elephants in the room: Shitstorms in UX, CuriousCore's Leaning Into Change - Experience and Service Design; STACK2020 Conference. She has supported the global UX community as Design Mentor at GDS & ADPList and served as Industry Guest Reviewer at Singapore Polytechnic Grad Show and General Assembly. She is a contributor for a Gluework article and was featured in TEDx's Storytime revamping reading environments in India and will be organising an upcoming Learning Circles: Operationalising ResearchOps at Scale. In recognition for her design & impact on society, she has been featured on Google's Women TechMakers' International Women's Day, alongside numerous accolades. Here us talk about: - Service design at GovTech - Scaling user research for GoBusiness - Generic Stakeholder Management tips - Applying to be a UX Designer at GovTech - Bootcamp portfolios vs professional portfolios

Today we have Toluwa Awodiya, Product Manager at Momentive, on the podcast. Toluwa will be speaking at ReOpsConf2022 and, using examples from her team at Momentive, she'll be showing how to inform your strategy around research operations and enablement initiatives. Toluwa uses a biannual survey that not only measures aspects of ResearchOps components to help her team determine where to prioritize their efforts but also acts as a success metric. On today's podcast, Toluwa shares how critical research operations benchmarking and impact metrics have been to the success of research enablement at Momentive. Episode Transcript

Hello and welcome to Bringing Design Closer, the podcast focussed on discussing Designs role in tackling  complex societal issues. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. My name is Gerry Scullion, I'm the Founder of the Human Centered Design Network and CEO of This is Doing - home to many of the worlds best design and change maker courses online. Today on the show we have Brigette Metzler, Research Ops Lead at Australian Department of Agriculture, Water and Environment. Brigette is Co-Chair of the ResearchOps community and is based in one of my favourite places on earth, Tasmania.  We cover off some of the 8-pillars of Research Operations in this episode, and talk openly about the challenges that Brigette faced when setting up the architecture for Research to blossom inside the Department of Agriculture, Water and Environment. We speak about measurements of success, and also the challenges that are faced when presenting it to the organisation - although in Brigettes case, the maturity and desire already existing. We speak about Brigette's recent neurodiverse diagnosis, and her journey to get to that point. I was curious to tap more into this and we cover off some interesting areas of symmetry whilst doing it. Before we jump in. Brigette wanted to mention the Research Ops conference that is happening on Jun 8 in New York and also remote. I will throw a link for this into the show notes, but it's definitely something to get behind if you interested in the whole area of Research Ops. Let's get into it.. ReOpsConf2022 https://www.linkedin.com/in/brigette-metzler-874b6878/ https://www.brigette.info See omnystudio.com/listener for privacy information.

Hello and welcome to Bringing Design Closer, the podcast focussed on discussing Designs role in tackling  complex societal issues. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. My name is Gerry Scullion, I'm the Founder of the Human Centered Design Network and CEO of This is Doing - home to many of the worlds best design and change maker courses online. Today on the show we have Brigette Metzler, Research Ops Lead at Australian Department of Agriculture, Water and Environment. Brigette is Co-Chair of the ResearchOps community and is based in one of my favourite places on earth, Tasmania.  We cover off some of the 8-pillars of Research Operations in this episode, and talk openly about the challenges that Brigette faced when setting up the architecture for Research to blossom inside the Department of Agriculture, Water and Environment. We speak about measurements of success, and also the challenges that are faced when presenting it to the organisation - although in Brigettes case, the maturity and desire already existing. We speak about Brigette's recent neurodiverse diagnosis, and her journey to get to that point. I was curious to tap more into this and we cover off some interesting areas of symmetry whilst doing it. Before we jump in. Brigette wanted to mention the Research Ops conference that is happening on Jun 8 in New York and also remote. I will throw a link for this into the show notes, but it's definitely something to get behind if you interested in the whole area of Research Ops. Let's get into it.. ReOpsConf2022 https://www.linkedin.com/in/brigette-metzler-874b6878/ https://www.brigette.info See omnystudio.com/listener for privacy information.

Qu'est-ce que ResearchOps ? Derrière ce terme se cache une pratique Ops de plus en plus répandue dans les grandes équipes de recherche. Elle trouve sa place aux côté d'autres pratiques comme DevOps, DesignOps ou ProductOps. ResearchOps à pour but de simplifier l'organisation des recherches en s'occupant des tâches opérationnelles réalisées par les équipes. Organisation, recrutement, choix des outils, budget… Dans cet épisode bonus, David Brieugne et Kim Porter vont évoquer l'avenir de la pratique. Nos invité•es évoquent le futur, le rôle et l'évolution de la communauté. Et pour conclure, la maturité du métier en France et dans le monde. Cet épisode à été réalisé et monté par Teodora Blindu, avec l'aide de Anthony ADAM. Les voix-off sont de Loulou Hanssen. Musique de fin : Waldeck • Get up Carmen Ecouter

Michele Ronsen from CuriosityTank.com will be telling us all about ResearchOps! All links related to the live stream: https://deltacx.com/links Watch on YouTube: https://youtu.be/ElGaEPcNpqM

Qu'est-ce que ResearchOps ? Derrière ce terme se cache une pratique Ops de plus en plus répandue dans les grandes équipes de recherche. Elle trouve sa place aux côté d'autres pratiques comme DevOps, DesignOps ou ProductOps. ResearchOps à pour but de simplifier l'organisation des recherches en s'occupant des tâches opérationnelles réalisées par les équipes. Organisation, recrutement, choix des outils, budget… Dans cet épisode, nous avons rencontré David Brieugne du T3Lab à Montréal, et Kim Porter de British Telecom. Leurs témoignages permettent de comprendre leur métier, leur quotidien et cette nouvelle pratique. 1:46 • Chapitre 1. Une introduction à la pratique ResearchOps permet d'en dresser une définition et de retracer son histoire ; 16:13 • Chapitre 2. Ce chapitre se concentre sur la pratique au quotidien. David partage des conseils pour recruter efficacement. Tandis que Kim évoque un projet ambitieux mêlant autonomie des équipes de design et formation. Cet épisode à été réalisé et monté par Teodora Blindu, avec l'aide de Anthony ADAM. Les voix-off sont de Loulou Hanssen. Musique de fin : Waldeck • Get up Carmen Ecouter

In this week's episode, GreenBook's host, Lenny Murphy, is joined by Noel Lamb, former Head of Research Operations at Robinhood to explore the Wild, Wild West of ResearchOps,  including the democratization of research, its strategic function, how to get organizational buy-in, the future of ResearchOps, and more... Links From The Show: GreenBook --> https://greenbook.captivate.fm/podcast Lenny Murphy --> https://greenbook.captivate.fm/lenny Noel Lamb --> https://greenbook.captivate.fm/noel-lamb Robinhood --> https://greenbook.captivate.fm/robinhood Salesforce --> https://greenbook.captivate.fm/salesforce T-Mobile --> https://greenbook.captivate.fm/t-mobile Gen2 Advisors --> https://greenbook.captivate.fm/gen2 Re+Ops Community --> https://greenbook.captivate.fm/reops Kate Towsey --> https://greenbook.captivate.fm/kate-towsey Scaling Research Podcast --> https://greenbook.captivate.fm/scaling-research Many thanks to our guest, Noel. Thanks also to Emily Fullmer, for producing and editing this episode.

Este es un episodio para reflexionar sobre el rol del diseño en los productos digitales. La responsabilidad qué como emprendedores que construyen un producto, tenemos ante la sociedad que lo consume, la necesidad de incluir a todos y pensar desde hoy, en el futuro de nuestros productos como una experiencia inclusiva. En este episodio nuestra invitada es Maria Isabel Murillo, CEO y Directora General de Usaria, una de las firmas de consultoría en diseño estratégico y de experiencias más importante de Latinoamérica. Comunicadora social con Maestría en Marketing Digital, emprendedora, y fiel creyente de que el diseño centrado en el usuario puede transformar a la sociedad. Maria Isabel nos contó su historia como emprendedora, el camino que ha recorrido desde sus 25 años cuando se embarcó en este viaje de crear empresa y construir productos digitales a partir de la investigación y el diseño centrado en las personas. Por último, pero no menos importante...de hecho es muy importante ;) ... Maria Isabel nos dió detalles del próximo gran evento que organizan desde Usaria, la Ux Masterclass 2021 donde se trataran temas increíbles entre los que están ética, accesibilidad e inclusión, diseño circular, social y de género, researchOps, y muchos más!!! Y por ser parte de nuestra comunidad, podrás tener un descuento del 45% sobre el valor de la entrada al evento!!! lo único que debes hacer es seguirnos en instagram en este link: https://www.instagram.com/p/CU6MZ6sM5XM/?utm_medium=copy_link y allí encontrarás el código promocional que deberás incluir en el momento de compra de la entrada. Donde puedes redimir el código promocional? Ingresando a https://www.ticketcode.co/eventos/uxmc2021 Más información sobre el evento en: https://uxmasterclass.com/ Enlaces importantes: Host - Oscar Durán: https://www.linkedin.com/in/duranoscarf/ Invitado - Maria Isabel Murillo: https://www.linkedin.com/in/mariaisabelmurillo/ Sitio web Usaria: https://usaria.mx/en/ Sitio web UX Masterclass 2021: https://uxmasterclass.com/ Adicionalmente nos puedes seguir también en: Instagram: https://www.instagram.com/xtrategiapodcast/ Linkedin: https://www.linkedin.com/company/xtrategiapodcast/ Página Web: https://xtrategia.co/ Correo electrónico: hola@xtrategia.co Escucha el episodio completo en la app de iVoox, o descubre todo el catálogo de iVoox Originals

Brigette Metzler is the ResearchOps Lead at the Australian government Department of Agriculture, Water, and Environment. From 2017-2020, Brigette led the user research library at Services Australia. Alongside chairing several government communities of practice, she is also the co-chair of the ResearchOps Community, a global community of people discussing ResearchOps — the people, mechanisms, and strategies for scaling research. She also hosts The ResearchOps Podcast, where she does fireside chats, which is wide-ranging but focused on talking about all things ResearchOps. In this episode, Brigette shared great insights on ResearchOps and its importance; we then spoke on the framework for ResearchOps? And how to get started with it and what are the eight pillars and common components of ResearchOps. Later we discussed how researchers could implement and scale ResearchOps in their companies or institutions. Brigette also shared incredible knowledge on research libraries and knowledge management. Takeaways- What is ResearchOps, What is the framework of ResearchOps, What are research libraries. Books Recommended by Brigette Metzler Pace Layering The Clock of the Long Now, by Stewart Brand Research Practice by Gregg Bernstein (has an essay on ResearchOps by me) Build Better Products by Laura Klein Thank you for listening to this episode of Nodes of Design. We hope you enjoy the Nodes of Design Podcast on your favorite podcast platforms- Apple Podcast, Spotify, Google Podcasts, Amazon Music, and many more. If this episode helped you understand and learn something new, please share and be a part of the knowledge-sharing community #Spreadknowledge. This podcast aims to make design education accessible to all. Nodes of Design is a non-profit and self-sponsored initiative by Tejj.

In today's episode, Research Operations Specialist, Lucy Sutton talks about how ResearchOps can help researchers with disabilities, and we also talk about being a research operations specialist with a disability. Here is the transcript.

One might think user research gets easier when there are more people available to do it; but managing research initiatives at scale can be a difficult task in itself. In this episode, Kara Pernice, Senior VP at NN/g shares her experience and insights about managing UX research operations. Kara Pernice's Articles and Videos (NN/g bio) NN/g courses and articles referenced in this episode: ResearchOps (UX certification course) ResearchOps (article) Research Repositories for Tracking UX Research and Growing Your ResearchOps (article) Design Systems 101 (article) DesignOps (UX certification course) Research repository tools mentioned: Dovetail Consider.ly Airtable Other ResearchOps pioneers and communities: Kate Towsey's Work (articles on Medium) Leveling up your Ops and Research — a strategic look at scaling research and Ops (by Brigette Metzler) ResearchOps Community (and Slack channel) ...and if you were curious what research papers launched Kara into her UX career, here are two of them: Nielsen, J. (1990). Big paybacks from 'discount' usability engineering. IEEE Software 7, 3 (May), 107-108. Nielsen, J. (1992). Finding usability problems through heuristic evaluation. Proc. ACM CHI'92 (Monterey, CA, 3-7 May), 373-380.

Adam Banks is the founder & director of UX-Study, specialising in designing, building, and maintaining User Research labs and design spaces. He previously worked at Google as an audio/visual specialist, and set up much of their ResearchOps function. We have a wide ranging discussion about skills, job titles, research libraries and how to scale the impact of research.

Show highlights: - “Zoom” levels of research and what they mean - Figuring out when to do certain types of research and which methods to use - Ways to avoid wasting resources and repeating research - What’s the difference between UX Research and ResearchOps? - How to you know when you need a dedicated ResearchOps person

In today's podcast Bindu Upadhyay, Senior Service Designer at Mendix talks about the growth of ResearchOps and UX research and we talk through the challenges of getting started in Ops.

Today Brigette Metzler is interviewing a ReOps professional, Roy Opata Olende.  Roy is the ResearchOps Manager at Zapier and is passionate about developing the field of ResearchOps.

Today, I'm joined by the incredible Noël Lamb. Noël runs Research Ops at Robinhood and has nearly a decade of Research Ops experience having led the practice at Salesforce. In this episode we talk about: Noël's goals in the early stages of ResearchOps What was surprising about her early days in ResearchOps What Noël would you do differently if she was setting up a new ResearchOps practice today The most difficult part of setting up a ResearchOps practice The biggest difference between the early days of launching the practice vs when ResearchOps is established within a company --- For more advice and info about Research Ops: Subscribe to the podcast. Check out my System17 blog & newsletter --- Send in a voice message: https://anchor.fm/scalingresearch/message

Today, I'm joined by the super-brilliant Saskia Liebenberg. Saskia runs both Research Ops and Design Ops at Anaplan so she's well placed to talk about the differences between these functions. In this episode we answer the following topics (and more): How Saskia got into Research Ops and then moved over to DesignOps Her experience transitioning to a new practice How work in DesignOps differs from ResearchOps work Are any of these practices more inherently strategic or tactical? How these practices might changing over the next few years Advice for people taking on this mixed DesignOps & ResearchOps role --- For more advice and info about Research Ops: Subscribe to the podcast. Check out my System17 blog & newsletter --- Send in a voice message: https://anchor.fm/scalingresearch/message

- DesignOps and ResearchOps at a large enterprise like Best Buy - Fred’s story of how he got introduced to and a job working in DesignOps - A day in the life of a job in DesignOps - The part an insights repository plays in DesignOps and ResearchOps at a large company - Dealing with the unsexy parts of UX, Research and Designops

Tom Critchlow. Move. Think. Create. https://tomcritchlow.com/2020/09/22/coordinating-indies/ writingblogchainsstrategyRSS feedwikiaboutnowconsultingnewsletterErica HeinzToby ShorinThe Nature of the Firmtransaction costs.a summary of Coase’s paper:http://interconnected.org/home/2014/12/23/corporationsResearchOps groupResearch Skills FrameworkJanuary 10, 2020https://www.wethos.coThe Uncertainty Mindsethttps://otherinter.net/squad-wealth/

Today's episode sees us in a 'fireside chat' with one of the Directors of the ResearchOps Community, Brad Orego.  Together, we explore how being multidisciplinary changes a research practice, ReOps leadership, encouraging rigor in research, and how Ops is all about happiness. You can find Brad in the ResearchOps Community slack, or on Twitter @bradorego

We talk to Hackney Council's Lead User Researcher, Richard Smith the man behind the Hackney Council's User Research Library. If you're new to ResearchOps, why not check out our website, researchops.community  

Today's episode sees us in a 'fireside chat' with co-chair of the ResearchOps Community, Holly Cole.  Together, we talk about how Holly came to ResearchOps, her life, defining moments, and the future of ResearchOps.  You can find Holly for a chat within the ResearchOps Community slack, or on Twitter @hollyface1975

Current Design and Research Operations practices face three huge, overarching challenges: •Proving value and measuring outcomes •Partnering outside design •Change management In this episode of Rosenfeld Review, four DesignOps and ResearchOps leaders—Jose Coronado, Crystal Yan, Guneet Singh, and Rachel Posman—tackle these challenges from a rich set of perspectives, ranging from heading up DesignOps at a large, long-established corporation like JP Morgan Chase, to launching a whole new department at a young company. Panel Members: •Jose Coronado, VP Design Operations | Head of DesignOps at JPMorgan Chase & Co. •Rachel Posman, Head of Design Operations, UberEats •Crystal Yan, Product Lead, New Initiatives, Remitly •Guneet Singh, Director of Customer Experience Programs, Docusign

My guest today is Isaac Rogers, CEO of 20|20 Research. Established in 1984, 20|20 believes in the power of giving consumers a voice, and has spent more than 30 years finding ways to simplify connections between brands and consumers, enabling the consumer to share their stories. Prior to joining 20|20 in 2008, 20|20 has developed methods and tools used worldwide for qualitative and hybrid research studies.  Find Isaac Online: LinkedIn: www.linkedin.com/in/isaacrogers  Website: www.2020research.com  Find Jamin Online: Email: jamin@happymr.com  LinkedIn: www.linkedin.com/in/jaminbrazil Twitter: www.twitter.com/jaminbrazil  Find Us Online:  Twitter: www.twitter.com/happymrxp  LinkedIn: www.linkedin.com/company/happymarketresearch  Facebook: www.facebook.com/happymrxp  Website: www.happymr.com  This Episode is in Partnership with MrWeb: Website: www.mrweb.com  Twitter: www.twitter.com/mrwebnews  This Episode’s Sponsor:  This episode is brought to you by HubUx. HubUx reduces project management costs by 90%. Think of HubUx as your personal AI project manager, taking care of all your recruitment and interview coordination needs in the background. The platform connects you with the right providers and sample based on your research and project needs. For more information, please visit HubUx.com. [00:00] Hey everybody, this is Jamin, host of the Happy Market Research Podcast. In conjunction with MrWeb, I've had the honor of interviewing three of the leading custom panel companies. This is one of those three episodes. If you're not currently subscribed to MrWeb, I just can't recommend another resource. He gives you a daily update on happenings, whether it's HR, M&A, technology releases, companies going out of business, companies starting. I mean there is not a single point of truth that I found to be more consistent and reliable than MrWeb. So check them out. They're great and I hope you enjoy this episode.  [00:45] According to the GRIT report, there has been an increase in the number of qualitative-based tools. This is centric to user experience, customer experience, and market research. However, as with all things, the actual research operations remains to be done and that happens usually outside of those toolsets. HubUx is a solution for that. You plug your tools directly into it; you enter in who it is that you want to talk to, when you want to talk to them, and HubUx literally does the rest for you. If you already have an existing customer list, you can just upload it directly into the tool. If you want to leverage social recruiting, that's integrated as well. It is the single source for all of your research operations needs HubUx. Check it out. Thanks. [01:30] Hi, I'm Jamin, and you're listening to the Happy Market Research Podcast. My guest today is Isaac Rogers, CEO at 20|20. Established in 1984, 20|20 is a global consumer insights agency that helps companies make better business decisions through deep understanding of people. Prior to joining 20|20 in 2008, Isaac has done a host of things, but really, I think, sir, you really came into this research space strong inside of a well-established business, and it's an absolute honor to have you on the podcast today. [02:10] Oh. thanks, Jamin. And I have been looking forward to this. It's always a pleasure to get to talk to you.  [02:14] So, I like to start out with this contextual question. Tell us a little bit about your parents and how they informed your career.  [02:22] Sure, this was a dangerous question to think about. [02:25] Yeah, ‘cause you may or may not see them for Christmas.  [02:28] Yeah. So I think I will be seeing my parents for Christmas this year. So Mom and Dad, if you're listening, don't take offense to this. My parents’ careers, they were both in the health care field. They had wonderful influence on me as a kid, but there is something just outside of my parent...

We pitch this idea of operational user research as a means to scale and democratize user experience design practice across an organization. For decision makers already familiar with our user-centric-business gospel — reminder: aggregation theory demonstrates how the user experience is the differentiator for services that have no cost of distribution (because the internet is free); or: good UX is good business — but are concerned about costs, then all they need to hear is how a few tweaks to the workflow and a Google spreadsheet can get the wheels turning with little to no overhead.It’s easyish to imagine how making the tools to curate feedback you’re already intercepting (emails, reviews, comments on Facebook) easy to use will over time aggregate a robust catalog of that feedback, which decision makers can use to gut-check their ideas. That hot return on a small investment is why no-frills ResearchOps is hard to argue against. We often stop our evangelizing there.The long game is interesting, though. Spin something like this up then take a gander at your organization’s RPG skill tree, where a few experience points and a snowball-effect leads you to the service reactor.The service reactor is this work-in-progress model to demonstrate how a virtuous user research cycle and a commitment to discovery-validated delivery will generate enough proven insights to power a small city.That’s a lot of made-up vocabulary designed to just consolidate this s**t to a single sentence, so let’s break this down.A “virtuous user research cycle” describes a system where your effort to make sense of some data results in the design of the next test to perform, the results of which return to the system. “Discovery-validated delivery” is a requirement that end-user facing features of a product or service won’t be pursued until their demonstrable need and solution can be proven by existing user research. A chain reaction beginning by cataloging raw data — survey answers, interview transcripts, a/b results, and so on — creates tactical and strategic insights, some aspects of which require more validation thus foreshadowing the next round of tests. Like a nuclear reactor, discovery-validated delivery creates pressure to perform those tests, which continues the chain reaction.The chief product of the service reactor are insights that we use to validate our business decisions. At small scales, examples of these insights are:evidence we need to rethink our menu structure because it’s confusing users,indication that users need a way to opt-in to plain-text emails,validation that this call-to-action works better than that one.But as the catalog grows over time, new patterns emerge among unrelated sets of data, and that compounding value directly correlates to the scale of new insights. These are demonstrable proof that there is need among the userbase for entirely new services, let alone features. What’s more, because the service reactor creates insights as the byproduct of a process rather than insights that are specifically sought-out, the resulting service ideas may be orthogonal to your existing service provisions.This is the drill maker getting into the business of designing entertainment units*. A service reactor powers the “innovation mill.”The most important ethic I’m trying to convey with the service reactor is that while it is a vision to motivate an organization’s investment in ResearchOps, it is fundamentally user centric. Over time, there is no part of a service or product that is not derived from user research. The reactor ionizes the air with user centricity. You can’t help but breathe. Note: The drill metaphor is one of the core fables to the jobs-to-be-done approach to design thinking. It basically explains how the drill-maker that is most successful when their drill is an aisle filled with other drills is the one who realizes that people aren’t buying a drill but the mounted television on the wall. The drill is a means to the end. What I’m saying is that an orthogonal business for the drill-maker is in entertainment units: both drill and furniture are means to an end when the job-to-be-done is to relax in a finished living room.Liking (❤) this issue of Metric is a super way to brighten my day. It helps signal to the great algorithms in the sky that this writeup is worth a few minutes of your day.Metric is a podcast, too, which includes audio versions of these writeups and other chats. You’ll find it in your favorite podcatcher.Remember that the user experience is a metric.Michael Schofield Get full access to Metric by Michael Schofield at metric.substack.com/subscribe

This week on Awkward Silences, we talked to Kate Towsey, who is the Research Operations Manager at Atlassian. You may know her as the person who started the ResearchOps Slack community in March of 2018. In the past year, the ResearchOps community has grown and Kate has left her consulting career to join Atlassian. Erin and JH talked to Kate about how she's started a ResearchOps practice and what she's excited to see as ResearchOps grows. Read more here: https://bit.ly/2XZavWK --- Send in a voice message: https://anchor.fm/awkwardsilences/message

Episode 33 highlights with Kate Towsey: - Kate’s background and how she got into user research and ResearchOps - What it was like to “research the researchers” - The global ResearchOps community and how it all began - Research repositories and libraries - Leading research operations at Atlassian - How and why the ResearchOps community grew to what it is now - Kate’s definition for #WhatisResearchOps?

Episode 32 highlights with Gregg Bernstein: - How Gregg and his team are doing user research at Vox Media - Doing user research for broad audiences and industries - Using smaller research projects to lead to larger more strategic research - How to most effectively share your user research findings with stakeholders and your team - Thoughts on UX research repositories and libraries - Tools and tips for setting up your ResearchOps and process for taking in, conducting and sharing user research at your company - Making user research more strategic to influence company focus and direction - Avoiding the pitfalls of overthinking in the user research process

Episode 30 highlights with Dave Malouf: - What is ResearchOps and DesignOps? - Challenges of operationalizing research and design in growing organizations and how to overcome them - Dave’s tips and insights in how to grow design and research in your company more efficiently - Who owns “ResearchOps” and what does that person(s) do? - How to determine when you should be thinking about DesignOps and ResearchOps

Episode 23 Highlights with Lindsey Redinger: - What is ResearchOps and how do you operationalize user research? - Making research accessible to everyone in the organization - How InVision documents and stores user research insights - Lindsey’s trick for helping all of InVision build empathy with their customers - Getting new employees at InVision up to speed with who their customers are as part of their new hire onboarding - How to get started in your ResearchOps practice or operationalizing user research and your company - Keeping individual projects aligned to broader company goals - How Lindsey and InVision uses the Jobs To Be Done framework to keep user research focused https://blog.aureliuslab.com/lindsey-redinger-user-research-and-research-ops-podcast

Episode 21 Highlights: - Lou’s background, the beginning of the internet and how UX/IA all started - The stories behind Lou meeting Tim Berners Lee and Larry Page - How Lou started Rosenfeld Media, the UX book publishing company - The story of the blind men and the elephant and how it applies to building a great user experience - DesignOps, ResearchOps and how Lou began major conferences around those topics - Lou’s advice for those of us working in large organizations doing UX design